Description
We want to be your Cleveland plumbing company! Call H. Jack's Plumbing & Heating for all your plumbing, heating, air conditioning, and home remodeling needs. 24/7 including holidays!
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat repair, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Air Conditioning Repair And Installation, Air Conditioning System, Air conditioner installation, Air conditioner repair, Air conditioner replacement, Backflow Prevention, Basement Waterproofing, Bathroom & Kitchen Remodeling, Bathroom Repair, Bathtubs & Showers, Boiler Maintenance, Repair & Installation, Boiler repair, Boilers Plumbing, Drain & Sewer Cleaning (Clog Removal), Ductwork Installation, Furnace installation, Furnace repair, Furnace replacement, Furnace, Radiators & Heating, Garbage Disposal, Gas Line & Water Line Repair & Installation, Heating Repair & Furnace Installation, Hot Water Heater Service & Installation, Hvac System, Kitchen Cabinet, Kitchen Repairs And Upgrades, Plumbing And Heating, Plumbing Service & Repairs, Residential Boilers, Sanitary & Storm Sewer Service, Tankless Water Heater Installation & Service, Tile & Drywall Repair & Installation, Toilet Installation, Water Heater Repair & Replacement, Drywall installation, Install flooring, Tile work installation, Tile work replacement,
Reviews
I have used this company a couple times. One for a large job two years ago and just the other day for a small job.
I needed the service quickly in the afternoon and they had a guy out quickly.
I think they do a great job for a fair price.
They came out quickly and finished the job fast and professionally.
Anthony Miller
4 years ago
Virgil and Chris did a great job! Tyvm!
Scott Halloran
7 years ago
My experience with H. Jack's has been nothing short of excellent. I'll make four points about H. Jack's:
1. Every single employee is extremely professional and knowledgeable.
2. H. Jack's is not the cheapest, but you get what you pay for. This isn't guy with a plumbing truck...these are experts who know what they are doing and have the resources to complete any job.
3. H. Jack's is a company that stands behind its work...period. I've done lots and lots of work at my house with H. Jack's and there have been some issues that required more than your typical service - they've never let me down - ever. I call, they answer and show up on time.
4. I like to work with nice people that treat me fairly. John, the owner, and Patrick, the #2, are class acts who understands customer service. Jeff J., their top technician, has spent days at my house on various projects - he never let me down and when the problems seemed almost unfixable, he rolled up his sleeves and got the job done for me.
I know that this review probably sounds like it was written by someone at H. Jack's...it wasn't. I'm a regular guy that doesn't mind paying a touch more for best-in-class service.
They were on time are very courteous and polite questions I had they were able to answer for me and their work was very good and also they cleaned up behind themselves and I really did appreciate that
I utilized H Jack's Plumbing when my furnace stopped working in the middle of winter. They responded in about an hour and was able to get my old furnace functioning again. Because of their quick response and the technician that responded, I purchased my furnace from them as well.
They are quick, clean, respectful, and I would recommend this company and their services.
Sarah miller
2 months ago
Mr. Bill Bradshaw did an excellent job! When he arrived he surveyed my home, asked questions and even took a peek in my crawl space. Great work! Toilet works great. Fabulous flushing power!
My experiences (3 total) have all been what anyone should expect looking for service they can trust. That's the cardinal rule for services like this- integrity. I received written copies of the work performed, and they were punctual for sure. While plumbing can be very expensive, I didn't ever have to ask them out to fix their work, and by bundling jobs together, I saved some. I look forward to more positive jobs well done in the future. Thank you for all you do.
Matthew Holland
6 years ago
Had them come out and give me a quote for a leaking drain pipe in the wall. They always answer their phone's and they came out next day to look at the problem. They get 3 stars because their prices are high and they kept wanting to give me quotes to replace other things that wern't broke! I did not end up going with them. My advice is if your issue can wait try to find a solid 1-2 man plumbing team that doesn't have all of the over head costs that you as the customer are stuck paying for.
I had a H Jacks service man come out to service my furnace and air conditioner. He proceeded to tell me that I need a new thermostat to the tune of $437 (note Lowe's has thermostats for $80), a new furnace and air conditioner. Told me that I had a leak which would would cost $575 just to try to figure out where it was leaking. Got a second opinion and was told by a much more reputable company that my unit is working fine. H Jack's came into my home and saw that they were dealing with not only a female, but a female in a wheelchair and thought they could take advantage. They were sorely mistaken. They will never set foot in my house again. I will never recommend them to anyone. They are a rip off.
They came in, installed a new AC & Furnace in no time. Nice job H. Jack!
They were on time,knowledgeable and neat and have done the jobs the first time. I have used their services for heating, cooling, plumbing and hot water tanks for over 15 years and all have been a positive experience.
Robert Glavan
2 years ago
We were VERY pleased by the rapid response to our plumbing crisis, which was fixed by 2 workers in a timely fashion!
Yvonne Stewart
2 years ago
Called for emergency repair of my boiler/baseboard heat. They were here in literally 15 minutes! Got it up and running! very knowledgeable, friendly, and professional. A little pricey, but expected for the quick Saturday emergency service! Definitely recommend!
We have dealt with H. Jacks for at least 8 years. They were prompt in getting our proposal and fast in getting the work completed. They even came out when we saw a minor problem and fixed it immediately. (It was not even H. Jacks fault) Friendly service guys and very experienced. Love having this company around
jennifer hoobler
2 years ago
Peter DeMarco
2 years ago
Installed new a/c unit.
Wow. I’m impressed and sorry I didn’t call them sooner. I have been dealing with a clogged kitchen sink for a month and a half. Previous plumber thought he fixed the issue, took my money and ran.
I had the pleasure of working with Daryk and Matt! These guys came out and had it unclogged in under 30 minutes!!! And it was actually cheaper than the guy who didn’t fix my issue. Multiple family members and friends recommended HJACKS to me. I’m so happy I decided to go through with them!
Extremely outrageous estimate tech gave me a 325.00 estimate for a job i paid 90.00 for after he left that included parts and labor . did not need half of the items done on the estimate shop around people get a handyman
We called H Jacks for a second opinion regarding an issue with a leaky faucet. They were the only company that responded in a timely manner. The plumber was very courteous and professional and confirmed what we had been told previously. I would definitely call them again.
Best company out there. No reason to call anyone else. Always quality work, great value .Always come whenever you need them. It's cleaner when they leave! Everyone is VERY kind. We ALWAYS call H Jacks.
My experience with H. Jack's was one of the most positive experiences I've ever had with a company fixing something inside my home. The crew did excellent work, and I have peace of mind looking at my bathroom for the first time since we bought our home 3 years ago. When I called them I was annoyed that I was going to have an unexpected expense (really it was just a matter of time). Today I feel like it was the best money I've spent on this home. This is the only plumbing company I'll call moving forward.
The crew members who worked on our home were professional and followed all COVID guidelines. These guys really turned what started out as a bad situation into a great experience.
Like many of the other reviewers, I called H. Jack's in a panic as well. It was well after midnight when our sewer backed up and we were praying that they could send someone to us at that time of night.
Our technician was Keith and, BLESS HIS HEART, he was at our house within minutes! He had been working all day and was exhausted but still managed to provide superior customer service, clearly and concisely diagnose our issue and returned to our home the next morning to make the repairs!!
There are not enough stars in the world that I can give this company! Are they pricey? Yes! But you can't put a price on great customer service and the peace of mind you get from knowing that you have skilled professionals who will take care of you. H. Jack's will be the ONLY plumber I call in the future.
Black Butterfly Fashion
4 months ago
My tenant called this company for my furnace not working . The people from this company came out and seen that someone had turned the thermostat off. They turned the thermostat switch to on and then charged$165 for that service. I have never seen anything like this in my life. A service call is only $65. I recommend anyone check with 3or4 companies before deciding who you want to fix your furnace. Plumbing people working on a furnace? Unbelievable
I had Chip and Dylan out to repair a leaking water line behind a wall. They were very professional, thorough, and courteous. Chip made sure that I knew exactly what the steps were in order to complete the task. I would definitely call this business again for service!
Denise Musoke
5 years ago
*UPDATE* The owner called me and we talked through the issue. He was very polite, and I would honestly give H Jack's another try after that conversation.
H Jack's told me my sewer line was collapsed and they would have to tear up the entire front yard. After getting multiple other estimates, I was told it actually was not collapsed. Now I'm saving thousands of dollars!
Andrew Coleman
3 years ago
Brian Romanini
6 years ago
Excellent diagnosis and service. Refused to give up until they resolved the issue...
James Robbins
2 years ago
Very good quality and responsive to issue with toilet flange
Quick service and response time. Brian was extremely helpful and kind!
I use Hjack plumbing all the time. They are very professional. I see people complaining about the pricing but let’s face it plumbing is expensive and I want the work done right. They’ve never disappointed me!
They are pretty quick to dispatch people to your house, and do good quality work. They have upgraded our sewer, serviced our baseboard heating system, and upgraded our upstairs bathtub plumbing. Would definitely recommend.
Sergio Basurto
5 years ago
They did a great job. I'm happy with the work. I read through other reviews and knew that the price might be higher, which it was but the service I got from the company was A level service.
Colin Tompkins
3 years ago
Katherine Ljubi
2 years ago
Was so impressed with the expediency and how they stand behind their work. My husband recently had cancer surgery and our hot water tank went out, when I explained the urgency of the situation, the were here within an hour. Every person I spoke with was professional and compassionate. Thanks H. Jack's Heating and Plumbing. You're now on my speed dial!
Dennis Kilker
2 years ago
Bill and Jana Young
a year ago
On time, extremely nice, and cleaned up. Overall a great experience.
Merrell Sheehan
5 years ago
Quick and fairly priced replacement of my home furnace.
Did a satisfactory job on a Sunday service. I'm not particularly fond of paying a diagnostic fee of 89.99 for a condition I already had diagnosed. The gentleman was at my home within an hour and a half of calling. Expect and large bill for a simple snake job. 349 for what I got is a big bill.
Madeline Brown
2 years ago
Very nice and professional guys, got the job done and will definitely recommend H Jack for your plumbing needs
Have done business with them for over 15 years and they've yet to disappoint.
Called out for heater service and they were available to come out same day. Found the issue quickly and provided a solution within an hour.
Evereen Robinson
2 years ago
I love my new tub and shower combo installed by hjacks. All the plumbing in my house is done by this company because I trust them.They do quality work that last and worth the money spent.
Wow... we had the most amazing experience with this company. After a calling around to several other competitors who didn't really seem to be professional on the phone, we were so relieved to speak to Greg who blew them all out of the water with his excellence in service. He truly listened to our needs and showed enthusiasm in helping us with the emergency. We didn't think we'd have the issue fixed so soon, as we are out of state landlords and the job required scheduling with tenants and a property manager. Greg made it happen and followed up with all the updates and even emailed us to make sure we were clear on all the plans. He was incredibly efficient and helpful and a pleasure to work with. We'll only do business with this company thanks to him and his passion for the company.
I saw two employees when getting my quote and service. I had a water line run for my new fridge and the work was done beautifully. I call hjacks for all of my plumbing, heating, and cooling. They are very appreciative of their customers and i appreciate them.
John Pogacnik
2 years ago
I love H. Jack plumbering and heating company they're Good and caring they care about their customers and they're also good at their job. I'll away use them for my heating and cooling service also plumbing work. They are willing to work with you on price. Great people's and great customers service.
Jacqueline Payne
a year ago
Emergency shut off of my shower and next day valve repair, new shut offs, and replace shower handle. Professional and prompt! Thank you H. Jack.
Richard Hamm
4 months ago
The A/C issue was resolved quickly and covered under warranty. Very professional work, friendly, and helpful with quotes and recommendation for duct cleaning service company.
Lori Chisling
a month ago
Heros
Shoa Bliss-Hosack
2 years ago
Brittany Boone
6 years ago
We have used H Jack's 3 times in the last year for a new furnace, A/C and to fix our pressure valve off our main water line. They were professional each time, and were very prompt when I called them about our leak in the basement. They came out that night to fix our water leak which I appreciated. There was a miscommunication at one point about who can/cannot turn off the main city water line. (The sales guy had told me that the plumber could do it, but the office said they wouldn't do it). We will be using H Jack's again for future projects.
Nicholas Tubbs
2 years ago
Had H. Jack’s do 3 separate jobs in the past 2 months, 2 planned and one unplanned.
The 2 planned jobs involved replacing my kitchen sink’s water outtakes, water heater, and a couple of old shut off valves that were corroded and not working properly.
The servicemen that showed up for the jobs - Ben V. and an assistant whose name is not on the contract for the sink and water tank; and Bill S and Shawn for the valve replacement - were very thorough in their initial inspections and up front in their opinions about how to do the job right. I have had no problems with anything they worked on to date, and their handiwork was exceptional. They left everything as they found it and made little to no mess at all.
The unplanned job was due to a backup of my water outtake that spilled ever so slightly into my basement. I called on the Sunday before Labor Day and within 2 hours had a rep named Bill B at my door. Like with the planned jobs, Bill was up front in providing me options for how to fix the issue; and upon choosing how to handle the problem got in contact with another local rep named Brian who showed up with the tools needed to complete the job that day. As part of the job, 2 days later a rep named Ben showed up with a camera and was able to show me where the trouble spots were and gave me great advice for how to manage the issue until I was ready to get a full replacement done.
I will be calling H. Jack’s when the time comes for that job.
We own our own business and have used hjacks for all the repairs needed. They are responsive and stand behind their work. We will continue to use hjacks going forward and thank them for their level of professionalism.
Kathy Leftridge
5 years ago
The Plumbers were very professional with their work!
Olivia Johnson
a year ago
My husband and I had a leaky pipe and also needed the pipes reconfigured. Within an hour Alex arrived. The repair took longer than expected, but Alex gave us an amazing discount! My husband did assist Alex with the repair, but the total cost was less than $100!!! I could not be happier with our service! Alex was nice, knowledgeable, and professional. He also gave us a list of all the additional services HJack offers. On top of that, he inspected some other areas of our house we need some work on, so he took photos and said he would email us an estimate. Very satisfied and I would recommend 100% Thank you, Alex!!
Melissa Djohan
a year ago
H. Jack's came to my house the same day I called and provided an estimate that was literally less than half the price compared to what I was getting from another well-known company. They got the job done and were courteous and professional the entire time. These are my new plumbers going forward.
Deborah M Lesiak
10 years ago
I wrote a review last week about H. Jack's Plumbing and Heating. I have to rescind what I wrote. On Monday, morning, September 10th, the owner, John Langer, called me and apoligized for the problems we had with the water heater. He refunded what we had to pay for another company to fix the problem and also sent us a certificate for a 1-hour free service call. If you have a problem with their company, I believe that you should contact the owner and the conflicts will be resolved!
They are very professional and organized. We bought our digital AC unit, tankless hot water, and a furnace through them. I would recommend them to anyone who is serious about quality. Yes they are not the cheapest, but you get peace of mind with that price.
They service my furnace that was working, and it’s not. Each time they came back it was something different, and now they want me to get a new furnace with them. I got a second opinion and they said that the work was done wrong. Then they put a big sticker on my furnace like that did a good job. My furnace is not working!!!!!!!
Doneisha Patrick
2 years ago
H Jack replaced my furnace and solved my heating issues. They were very professional. I’m very pleased with their service.
Should have called them first!
Ron came out to our house promptly and fixed a no draining shower clog in literally five minutes, maybe less. The company that was out the day before spent a couple of hours trying to snake it with no progress.
Ron was friendly and very knowledgeable. Will definitely be reaching out to H. Jack's first the next time we have an issue!
Very professional and courteous from start to finish. Explained everything he did and how to avoid problems in the future. Thanks again
I called for a appointment they said they would be at my house at 8am to 12pm. I cancelled my appointments to be there and never showed up. I called them twice with in the 4 hours they said they would be with in the next few hours. I called back at 1157am. He said it he don't know when they will be there. I told him to for get it. They called me back for the next day. Can you believe that!!!!!!! Don't trust them. THEY WILL NEVER SHOW. WASTE OF DAY. COAT ME $300.00
Amanda Dennison
a week ago
Within 15 minutes of calling on a Saturday for a leaking hot water tank, H Jacks had someone at my house. Less than 3 hours later I had a brand new tank installed. Very much appreciate the quick weekend service!
Kathleen Chitty
3 weeks ago
Same day service and quick, knowledgeable repair. Thank you.
H Jack's has been my preferred mechanical contractor for almost a decade. I had them replace my furnace, water heater, AHU, kitchen countertops, and refurbish both the bathroom in my Lakewood home. All the technicians are professional and respectful. The work gets performed on time with no hidden costs. Highly recommended.
Will and his crew were on time. We needed a gas furnance and water heater they installed both of them. They were super efficient completed the job in one day. I would definitely recommend H. Jack's Plumbing and heating. Great Job!!!
Nathan Schuster
2 years ago
I am never one to post negative reviews about companies. I used H Jack’s three times in 2020 and my first experience was great. However, my second experience required a second plumber to come and fix a mistake from a plumber that came in earlier in the day. I was not too upset about this, as mistakes happen. However, my third experience also required having to request another plumber come to fix a failed repair from a plumber that came earlier in the day as well.
Finally, they have real unethical business practices, with regard to gauging customers. I needed to replace a toilet handle (which is $8-$18 at Lowe’s/Home Depot and a 2 minute fix). They offered to replace it for $268. That is a 1,489% to 3,350% Mark up. I understand businesses need to make a profit and charge a mark up, but greater than 1000% is unethical. I did turn the toilet handle replacement, but the fact that they would even propose this shows that they have zero respect for customers.
Due to these highly unethical pricing practices, I would highly recommend avoiding this organization.
I had H. Jack's come out to replace 2 leaky hose bibs. They did a great job and finished quickly. The 2 techs were friendly and professional.
Carole Barita
7 years ago
Service was excellent and the guys who did the work were wonderful... I had quite a few projects done and they did a terrific Job. Met a lot of servicemen and techs and they were very polite. They Cleaned up and explained everything. I would recommend them again and again. Nice to see hard working guys who actually do the job they say they are doing and take pride... Very friendly!! Very happy with outcome... Love the quiet sound of my new boiler......Thank you!!!
On 8/17/2020, we contacted H. Jack for our tankless water heater because it was leaking. We were told someone could come out that afternoon but they were clear there was a $135 diagnostic fee to determine the problem. The reason we called them is because when we purchased the home their sticker was on the unit and we felt, they would be best to handle the problem since either they installed it or serviced it prior to our living here. Surely, they would have great details about the items they installed or serviced.
I want to inform you that my husband has high intelligence in the areas of mechanicals as he is a mechanic (retired only personal projects now) and during his employment he was certified in plumbing, electrical and carpentry. But this is a tankless system that he is not familiar with how they work internally but he had done his research and had already replaced the pressure release valve and adjusted our water pressure prior to contacting H. Jack to get the professionals to correct the problem. Mind you the unit does not have a problem heating; just leaks.
Now our tankless system has a copper pipe extended beneath the pressure release valve and when it leaks, it leaks right to the floor. We don't know how long it was leaking because we have an Everstone basement floor that does not show water very well and it wasn't until we had a piece of cardboard near the floor of the unit that we discovered the leak. Our first question was knowing that these units leak from the pipe, why would H.Jack (since they either installed or service prior based on sticker) not have recommended not to leave this pipe open to drain right to the floor and made some sort of suggestion that would have diverted a potential problem such as this. The amount of water that drained is so much that it can not be captured in a bucket because it would overflow so my husband put a fitting at the end of the pipe and attached a water hose that is directed to our sump pump to drain the water there.
The technicians diagnostic was a follows: He never opened up the unit, did not touch it and he said, it could possibly need a cleaning. So that is where your $135 goes... on a possibility, not towards any service and this was said within in less than 5 minutes of being in our basement. I thought diagnostics meant evaluating and determining what was needed to correct the problem, not guessing?
OK, so the first thing he did was replaced the units' pressure release valve which did not resolve the problem (which my husband knew since he had already done this), so we had gone along with the cleaning since the unit had not been cleaned during our time in the home. So they send for another technician to assist in the cleaning. Apparently, the first technician had very little expertise in the units (yet he is diagnosing the problem) and the other technician must have been there to evaluate and determine the thoroughness of the cleaning, maybe he was the expert.
OK, pressure release valve replaced - check! Unit cleaned - check! They also did a water pressure test which came up to 140 psi and the valve they installed accepts 150 psi. Still leaking?????
$525.00 later, we still have a leaking tankless hot water system and apparently the diagnostics did not work. So much for experts. The next recommendation is to change the pressure valve to the Main to our house, that would be an additional $285.00. Well, no more. We told them to leave...We have been H(igh). Jacked out of enough money.
My husband feels they were going to push every option until it got to a point of wanting to replace the unit itself and that would have been thousands of dollars trying to fix an issue and then they would say, you need a new unit.
My recommendation is to find another company. But before they say they don't have a record of our service. Invoice #250245 ($135) & #250244 ($390). Cleaning = Vinegar and water and brushing.
I do not recommend.
LaTanya Jackson
2 years ago
Elaine Janofsky edwardsen
3 years ago
Robbers, Technician were polite and knowledgeable, however quote was 500. Over the average price, after boss man lowered quote by 150. Always get 2nd quote.
Excellent Service and Great Staff. The only plumbing company I use. Highly recommend them.
Michele Sandridge
4 years ago
Melissa Moran
3 years ago
Absolutely fabulous company. My furnace would not turn on and it was getting cold outside. Every other company had a wait of 1-2 weeks. Hjacks came out next day. Richard was awesome, he explained everything to me very well. I ended up getting an awesome deal on a new furnace, AC, and hot water tank! Richard went above and beyond with the job he did. Everything was cleaned up like he hadnt even been here! I couldnt say enough good things! I highly recommend this company!
Jason Keating
7 years ago
I have used HJacks for a couple of large cost investments in the last year and a half and have been delighted with the work.
In August of 2015 they renovated my kitchen - I didn't even know that they did remodels until a friend told me! First, they were able to start the job 2 days from accepting the quote - I was completely blown away as other contractors needed months of lead time. I might have just gotten lucky but it was great to get started right away. Second, I am completely happy with the work that they did and have received many complements on it. They came in at their estimate for which I was extremely grateful, and they even did extra work to make sure it was done right. For instance, they scoped the drain pipe from the sink to make sure that it wasn't full of grease and might clog (very thankful as my kitchen is on a slab) and they also relocated an outside pipe to prevent freezing because it had been done incorrectly by another contractor years ago. The finishing details were incredibly well done. The crew was professional and most (if not all) were on payroll so there was no waiting for outside contractors. The work was also done within the timeline estimated (4 weeks for a pretty big job). Overall, my expectations were well exceeded!
In July of 2014 they replaced my AC, Furnace, and Hot Water Tank. The equipment was top notch and has helped me to save money on my gas and electric bills, but even more importantly, I could not have asked for a better team of professionals to do the installation. They worked quickly, keeping disruption to my life at a minimum (I have no basement so the work was done in my lower level). They cleaned up after themselves every day and kept dust to a minimum. Also, I did not worry about my children being around them as they were clean mouthed and friendly. The work (including tearing out and replacing drywall) was top notch. A year and a half later I have had no issues whatsoever.
I highly recommend them to anyone needing heating/AC, plumbing or remodeling.
Carrie Nichols-Bilal
2 years ago
Art McFarter
3 months ago
Freda Johnson
2 years ago
The gentlemen were all prompt and completed the installation of the water heater in a timely manner and cleaned the area.
Your service is the best. When making a appointment or call for a problem, very friendly, understanding and always willing to answer any questions. Making a appointment is very easy, you always work with the best time that works for me. The guys are always very nice, professional and will do anything to make the job perfect and complete. You take great pride in the work that is done. I have had you for over 20+ yrs, love all of ya and the great work that is always done. Satisfaction is guaranteed is what ya all about!
Thank you
Bought a home over the summer and as part of the home inspection terms, the sump pump needed to be checked, and potentially repaired by a plumber. The previous owners made the mistake of calling H-Jacks. They came out and charged over $2,000 to replace the discharge line and an old clay pipe underground that the line flowed into. From start to finish they did this job as lazily and as poorly as possible.
The line ran out of the basement and was buried beneath the freeze line, which is the standard in Northeast Ohio due to the cold winters. First issue...to save time and effort (i.e. LAZY), HJacks elected to just install a completely new line that extended outside the house and drained above ground. This has become an issue now that it’s winter as the pipe is exposed and will be in danger of freezing. Next issue...the old discharge pipe in my basement that runs underground was just cut off and left open. So at one point excess water was trickling into the basement.
Next issue...they did not even add a transition outside where the pipe goes from 3 to 4 inches. So it’s just basically an above ground, open pipe that water, debris, and whatever else is draining into. Next issue...for $2,000+ the actual pump wasn’t even replaced! Left the old one. Not only that, but they just put it back in the basin floor without raising it. So it was pumping every 15 minutes because it was just cycling the standing water that always sits in the basin over, and over, and over again. Pumps need to be elevated when installed to prevent this. Next issue...a mess was left outside where the old clay pipe was broken down and replaced. Months later I am still finding broken pieces of clay pipe in the dirt patch that was left where they dug.
While I didn’t personally shell out 2k for this nonsense, I am now left dealing with the aftermath, and additional cost of a complete botch job. I am sure there are some things I’m missing here about this experience, but I think I’ve said enough. Avoid. Avoid. AVOID. AVOOOOOOOOOOIIIIIDDDD.
UPDATE - 12/29 - In response to H-Jacks’ response to my review... Funny that the company says they want me to reach out so they can make it right...because I DID THAT ALREADY! At the very end of August, shortly after the initial job, I contacted H-Jacks when I found water leaking into my basement from the old discharge pipe they cut and and left open (as noted in my initial review). H-Jacks sent a pair of workers out to take a look at the previous work that was done. What did they do? Tried to sell me on having another $268 “investigative” service done! I was disgusted at the point, and obviously said no way. So we have an EXPENSIVE botch job, a 2nd assessment of said botch job that not only doesn’t make things right, but tries to con us into paying to have MORE work done. This is NOT doing the right thing for 40 years. This is ripping people off. Plain and simple. Again I will say...AVOID!
Heather & Jonathan Hostetler
5 years ago
Melinda Sovine
2 years ago
Amy Rottinghaus
2 months ago
So nice to find a company whose workers are on time, professional, and communicative. Very happy with our service!
Our hot water tank decided to take a dive and start flooding our basement pretty late into the evening. The phone was answered in two rings and we were patiently walked through what to do to stop the leaking until we could have someone over in the morning.
We were given an 8-12 window for the visit and at 8:02 they called to tell us they would be there in 10 minutes.
Toby and Willie were the nicest and most helpful technicians; they quickly diagnosed the problem, fixed it and were on their way in an incredibly reasonable amount of time.
This is my second time with this company and I think they really have a customer for life!
Steven Perlin
6 years ago
Very timely arrival. Very friendly plumber. Really knew his work well. Did a great job for us replacing the valve on our toilet.
$89. Service call $135. To push reset and light pilot. For a total of $224.00 I feel was outrageous, but the guys we nice enough, and fixed the problem, for almost half of what I could pay for a new one installed. $89. To find the problem but never told me the cost to fix until after the work (they light the pilot) was done.
The install was done efficiently and the toilet has been working well. We haven’t had to use the plunger once!
Steven Brofman
2 years ago
We had water back up in the basement and put in
an emergency call to Jack’s that night. They were out first thing the next day.
Chris Cummings
4 years ago
Deanna Gibson
4 years ago
Thank You to the workers at H. Jack's. I called on a very hot day because my central air quit working. My call was returned within the hour and service technicians came that very day.
Prompt service. Friendly service. $370 for less than 30 minute repair of 1/2 inch pipe. Very disappointed in the price.
Great experience! Water heater finally died. Called H Jacks who came out in less than an hour. We are now satisfied owners of a tankless system. Lucas was awesome - professional, wore a mask and shoe coverings, was thorough, and provided a fair estimate. The work was completed timely and the area where the team worked was cleaner than it was before they came. Before leaving upon completion, Lucas provided a full walk through of the system. I would/will recommend H Jacks to friends and family. Thank you.
I had a toilet running problem, called all over the place and was quoted ridiculous solutions, including breaking the walls and replacing the pipes. My worst nightmare.
But H Jack's plumber came this morning and readjusted the valve inside the toilet tank. This took care of my problem in an instant, my toilet is not running anymore and I am just as happy. The plumber was super patient and understanding of my anxiety over this issue. I highly recommend hiring H Jack's for all your plumbing needs. They are the best!
I thought they did a good job at putting in a new Heater And Air Conditioner after buying a New One from them. They even remove a bush that would have blocked the Air Conditioner from working. The problem is they some how turn the gas off with the meter connected to the house and caused a gas leak on the pipe leading to the house. My Mother was there and heard them say about a Gas Leak to Barry who was working inside the house. I'm concern having tape wrapped around the gas line leading to my house because They did something when turning the pipe to the meter. I thought Barry was outstanding and excellent person to come help with HJacks. I thought The Gentlemen That sold it to me from Hjacks did good job in helping us buy them. Overall gave them a 4 but I'm very concerned about the Gas Pipe leading to the house. They assured my Mother was no Gas Leak because they Checked it.
Replaced existing sewer line. Very professional, friendly and timely. 10/10 would recommend!
Lee Anne DiCecco
7 years ago
GREAT Service! Fast, Friendly, efficient and NO mess!
Needed a water heater. Jack's was able to come out in 2 days. The prices was comparable to the other quotes we received. But always get quotes.
The techs were friendly and did a got job.The install is very professional. I our area a permit is required to do the install. Jack's got the permit and it was not a question. Other's that quoted were going to do the job without a permit.
Tobros international Business Brokerage
a year ago
Stephanie Brubaker
5 months ago
Called H.Jacks as a second opinion to see why our furnace was working and not working. The tech came out and I explained to him we had another company take a look at it and he asked to see the paperwork. So I showed him. He did not ONCE use any tools to look to see if that was the problem. He just kept saying we need a new furnace and he could do it for this price. I then asked what does the $175 cover and he told us his gas money and for him coming out same day (night). He then said if you just replace the motor, it’s a $1000. So we replaced just the motor and sure enough that was NOT THE PROBLEM! We are having the SAME issue and this was over a week ago. We had another tech from this company come out and he was very nice and looked over EVERYTHING & told us that yes it’s an older furnace but he’s not sure why it’s not working properly and he wishes he could do more for us. He was very nice, not pushy-just honest. I do feel like we were ripped off because when we asked for a quote for a new furnace he said over $8,000. Mind you, our house is not that big! When I asked if they could install central air as well, he quoted us all together a total of $14,000. I was shocked! I’m glad we didn’t go this route with this company!
Don’t get me wrong, the gentleman I handled my paperwork with was nice and so was the other tech but the first tech… I just didn’t care for because he literally did NOTHING when he came out first time and automatically said we need a new motor or a new furnace. So I wasted money - you live and you learn !!
Thomas Patti (RewindRedux)
a year ago
We called and were responded to quickly with a technician scheduled quickly also. The technician was very professional and efficient. He took time to explain what he would have to do to repair our problem. He had to leave to get a needed part and returned promptly. The cost was very reasonable and I feel comfortable with the repair and will definitely use them again should the need arises in the future. Unfortunately, when we needed a plumber again, and called H. Jack's Plumbing based on our previous experience, We were very disappointed in the price quoted for the repair. The technician asked if we had used them before and after looking at the job to be done, quoted us just shy of $800.00 to replace a shower connecting pipe near the ceiling in our laundry room. I didn't understand why the price was so high so I declined service. The technician said it was a high quote because of the location which I found odd as it was easily accessible. I called another plumber and they did the job quickly and efficiently for $350.00. I will not call on them again.
Kathryn Gross
6 years ago
H Jack's has really great customer service and they worked with my warranty company to make sure I was taken care of. I would recommend them in the Cleveland area. A very nice group of people that come in, take care of the work in a timely manner and make sure you understand what work was performed.
Daniel Pierdomenico
5 years ago
H Jack’s did an amazing job with my plumbing issues. They came within 12 hours of the incident and were very knowledgeable and prompt. They were in and out very quickly. I have a called a lot of hvac companies in the past but hjacks went above and beyond what I expected. I would recommend them to anyone that needs Hvac or plumbing related issues.
They were very professional courteous knowledgeable fixed our problem . We will definitely use them again!
I got an estimate for 135.00 last December.The Person I spoke with on the phone said they serviced Bosch Tankless Hot Water Heaters.While the Service Tech appeared to be nice & knowledgeable they had no Bosch Parts on the Truck and would have cost 400--450 dollars to order parts and no guarantee it was a remedy.I would recommend looking elsewhere it is a rip off to get charged for an estimate as it wasn't a service call at all.I got 3 other estimates that cost me O dollars.Just a Warning
Told me my AC unit was 5 yrs older than it is and said AC was in hood shape despite having evap coil freeze ups caused by a dirty condenser.
Updating - spoke with the owner who apologized for service and offered to refund my service agreement as well as offering up a free Fall furnace check to let them show me how their service is normally much better than what I initially received.
Had a clogged pipe and they took care of it perfectly and in short time. The technicians were nice and knowledgeable and informed me of how it was going through out the hole process.
Vanessa Veals
2 years ago
I had my entire air conditioning unit and furnace replaced. Patrick helped me on the price and Willie the installer was kind, informative and very professional.
Matt's Pet Panda
a year ago
I had a water heater leak through into the basement. Every place I called wanted to schedule the next day, the permwhich is which wouldn't work. These guys came out and diagnosed the issue, returned the next morning with a new heater, installed it to code and packed out the old. They were professional and the work done is top notch. I did pay a premium for after hours but we called then at like 11 pm and they came straightaway. Good stuff!
Lana Townsend
5 months ago
H. Jacks is an establishment of excellence! They responded exactly when we needed it most. They were effective in explaining the issue at hand and in making the repair. They went above and beyond in insuring the job was done to our satisfaction but also up to building code. The representatives were on time and stayed until all issues were resolved. I would highly recommend this company for all your plumbing needs!
Joseph Fuentes
4 years ago
I had my main drain clogged up called up a few plumbing companies that said they were a 24hr emergency service but wasn't H Jack's was the only one came out there a little pricey but did the job right the first time I would recommend them to any one
I've used this company 3 times and have had a very positive experience. The first time I had a frozen pipe in a small commercial building. They replaced the pipe, took care of business and had the water running in under 3 hours from my initial call. BUT - what impressed me more was that they figured out that the frozen pipe was going to happen again because of the layout of the plumbing and the extreme cold that winter. Their team came back a couple times (at no charge) and they came up with a very clever way to safely hang a small heat lamp over the exposed pipe that I now turn on every December & the problem has been solved. The other 2 times I had some serious clogs that other (cheaper) plumbers could not resolve. H Jacks guys came out in a matter of a few hours and took care of everything. Priced fair - not the cheapest, but I like that they stand by their work.
Nicholas DePasquale
5 years ago
Clint Bradshaw
4 years ago
HJacks installed my HVAC unit and it has worked extremely well. Vick, their technician was extremely professional and was an expert at his trade. It was yet again my thermostat (Google Nest x3 ) that had gone bad. He replaced it, serviced and cleaned the system. The maintenance he performed has the system running as if it were brand new. I will always recommend and ask for Vick. HJack's is the company I recommend.
_jimmymaguire __
6 years ago
H Jacks replaced the main stack in our three family duplex. They did an amazing job. They also returned for maintenance.I was very satisfied with their work and professionalism.
They are not the cheapest, but they are professional, courteous, and knowledgable. They got my job done very quickly. I called numerous plumbers...most didn't return calls or didn't show up for the estimate. They presented an estimate for a large job and were there the next week for 2 days to complete it. They had no problem with me lingering around while they worked, and answered any questions i had. They sent 4 guys to make sure it was done on time. All 4 guys were a pleasure to be around and each had a specialty, which enabled the work to be done quickly and correctly!! Thanks guys!!
beverley richter
2 years ago
Nicholas Bottiggi
6 months ago
We had a backup in our kitchen sink and needed the problem resolved quickly as we were going out of town the next day. They were able to come out same day, provided me transparent pricing before performing any work, and resolved my issue same day. Would use again. Pricing was fair and availability was a huge plus
terrell dillard
2 years ago
Natasha Shulgina
2 years ago
DO NOT trust this company. TOTAL SCAM. Last night our furnace started to blow cold air. I changed the filter and turned it off and on. It didn’t help. We called Jack’s Plumbing and Heating around 10pm. After looking at our furnace for about 10 min, the technician announced that our 14 years old furnace needs to be replaced. The estimate he gave us was $5,600. After lasting through cold night, we called for a second estimate. The technician had our heater running right away. He had to clean up inside the furnace. He didn’t find any issues and didn’t have to replace any parts. We were only charged $90 for this by other company. Here you go. Can you believe that some people actually could fall for this furnace replacement at $5,600. Thieves:(
Winfield Miller
3 years ago
EDIT to a previous post: I have to say that I'm quite impressed by the overall attention to detail from this company from the owner on down. Chris came and fixed my AC today, he was professional, courteous and got my AC humming again in no time. More than anything the level of customer service and the overarching desire to win over their customer will lead me to call on H. Jack's again when future needs arise. Thank you John.
Great customer service. The two employees they sent to my house was very knowledgeable an took there time with explaining what was needed. I had a cheaper quote but H. Jack's technician fully explained what I needed.
Maryanne Hansbrough
6 years ago
I have had extremely excellent customer service, installation and repair experiences with HJack's Plumbing and Heating. They installed my air conditioner, furnace, tankless hot water tank and took care of a very complicated plumbing issue for me. It was not easy to figure out the problem but they did not give up until the problem was solved. I really can't say enough good things about the follow through policy this company exhibited for me. I would recommend them for any plumbing or heating and air conditioner installs or repairs if you absolutely want the problem to go away.
Kristin Jenkins
4 years ago
Reuben Turner
5 months ago
Great experience. Issue was diagnosed and fixed within 30 minutes. Was leaving town that day and was able to keep schedule due to the professionalism and service delivered.
Louis Stephens
2 years ago
I had to have almost all my plumbing replaced last winter after a deep freeze came through. My bathroom was especially bad but we needed a remodel anyway. The guys did a great job setting the shower tray for us which really helped. The guys (4 came altogether over 2 days) were very nice and professional. They had a tough job since I have a small house. Taking into account that everthing nowadays is expensive, especially home projects, my estimate/ bill was significant. I don't think we could have done all that they did on our own. I do recommend this company, professional but pricy.
Robert Parobechek
6 years ago
House needed major upgrade. H. Jack work was very professional. New plumbing, air conditioner, etc. Crew knew their job. They were very courteous and work was done with great care.
Samantha Beasley
2 years ago
The installers Justin and his partner were very kind, professional and most importantly very knowledgeable. It was a refreshing! A bit more than I wanted to pay though! Thank God for financing
Very pleased with the service we received. The 2 service men where professional and did an excellent job. They where on time and did what was needed. thank you.
You will never find a better plumber than the HJACKS team. They won't stop until it's done right.
Jessica Monroe
5 years ago
Thy overcharge. Unless you have an emergency and can't get anyone else, I would not call them. They also put their bright orange stickers on my other appliances which I do not appreciate.
I've had H-Jacks several times and despite people telling me they are too expensive I found their prices are equal or lower to anyone else around. They replaced a sink for me and saved me from buying a whole new vanity. I had trouble with the hot water heater about a year ago and they came out and replaced a bad electronic box. I just called them tonight at 6:30pm Sunday night and they're coming out tomorrow morning to check this water heater again. Great service and they come out fast!!
We have used H. Jack many time for many different things, from heating and air to bathroom floor remove and replacement to plumbing.
They are awesome, friendly and knowledgeable and efficient. We will definitely use them again and again!
James daignault
3 weeks ago
JOE, NATE,ADAM & AVERY were all professional,prompt & courteous. Thank You HEATHER
After another plumber no-showed on me twice, I contacted Hjacks. On 1-13 two techs arrived and assessed my situation of a leaking kitchen sink drain as well as the bathroom sink shut off valves/lines leaking. The initial estimate was obscene at $2100+. These issues were above ground, requiring no digging. I cancelled the bathroom job and switched focus to just the kitchen sink drain..$500. I figured the guys would run down to the home Depot 5 minutes away and get the necessary parts to do the repair the same day. ??? No, they instead scheduled the job a week later, partly due to my work schedule. We agreed they would show up at 10am today's date. After 11 and 12 o'clock passed with no sign of them, I called the main number at 12:55 and was told by a woman I was on a schedule window of 10-Noon. There was never a discussion of a window from the techs. 10am was the time...period. Regardless, they were late even for their quoted window. I cancelled their services. 5 minutes later I receive a call from Ben who offered me a 10% discount if I kept them on the job, but he would have to reschedule me for...next week. No thanks. Piss Poor Professionalism.
don kransteuber
5 years ago
The men that were repaired my boiler system were very courteous and very professional I would highly recommend them they did excellent work
Efficient, friendly and knowledgeable. My only complaint was that they forgot to turn the water back on after service and I freaked out for a second lol.
Loletha Wilson
2 years ago
Vincent Velotta
7 years ago
Had a clogged drain and there was nothing we could do ourselves to clear it. We've used H Jacks before with good results so thought we'd call again. Called at 9 am and they said they'd be there between 1 and 3. Arrived at 1:20 and had the problem fixed in less than half an hour. Quick, easy and affordable!
Patrick Pitrone
7 years ago
They are the best. HJacks came to the house to troubleshoot a humidifier and identified two other issues that a previous contractor missed. They were professional and thorough throughout the entire process.
Connie McGrath
3 weeks ago
Very kind and professional gentleman
thomas prohaska
6 years ago
Shysters! The only people that could possibly give them a good review are those that know nothing about plumbing. Sorry for those poor people that were taken by these con men! Liers! They are told to take people,they lie,they take money from people who have no idea how bad they are being ripped off. Run from these rip off people and call someone else!
H. Jack's was able to come out same-day to assess a leaking whole-house humidifier after I'd had another company out for the same thing. They identified that even if we made the changes and updates the other company suggested, we would still experience leaks based on how the humidifier was originally installed...improperly at an angle causing the water to spill out the front of the unit. They reconfigured our furnace cold air return system and replaced the humidifier with a newer power model installing it properly. Very happy with the quality of the work, the company's responsiveness and availability. Would highly recommend!
Justin and Alex did a fantastic job replacing my water heater. Extremely prompt, great service and transparent. Highly recommended!
Savannah Blankenship
6 months ago
Keith was amazing! he was very detailed when explaining everything i didn't understand. came in super professional, got the job done quickly and efficiently! would recommend hjack to anyone! all my plumbing is finally working! no backing up! no standing in poop in the showers! and no hanging my washer out the door to avoid flooding! 10/10 work from the crew! thank you guys!
Nate took my call on Sunday as our central air went out in our house on a week when it was 90 degrees, and he set us up after discovering the very next day that our unit went bad (25 years old) and within another 48 hours they had the brand new one installed and it looks and works great so far! Set up 12 month interest free financing to help afford the repairs,
THANK YOU GUYS FOR HELPING US OUT!!!! Highly recommend their services if in need for anything!
Larry Sharpley
4 months ago
The service from Jacks Plumbing was great and the service person Andrew was very helpful and knowledgeable about this situation. Thank you, Larry Sharpley
Robert Smosny
3 years ago
Owner is weird!
Stacy Banerjee
a year ago
Toni Rozsahegyi
4 years ago
They installed a backup sump pump nice work
Tina & Jan Bruecklmeier
2 years ago
Very professional. Great job done!
Kathy Shires
6 months ago
I have hired Jacks last year to install my new furnace and A/C. That was my first experience with Jacks, and it was great, so they were the first ones I called today with my plumbing problem. Two men came to the house (Edgar. I cannot remember the man that was with him). They were very professional. They treated my home with respect. They did a great job. They cleaned up behind themselves. The price they gave me was fair, and I didn't get any surprises at the end of the project. Honestly, I cannot say enough kind words. If you're looking for HVAC or a great plumber, I would DEFINITLEY use Jacks!
Michael Hovan
3 years ago
Vershawn Grimes
2 years ago
Michael Williams
2 years ago
I had a leak in my upstairs bathroom that was leaking into my kitchen and had called around to try to get someone out ASAP. HJacks was able to come out immediately, even though it was in the evening, to come evaluate the problem. I encountered an on call team that made sure the leak wouldn't do any further damage and they had another crew come out the following morning and fix the problem.
These guys were top notch from the friendly customer service rep to the highly knowledgeable teams that came out and fixed the problem. The best part, in my opinion, is that they use two person teams instead of sending out a solo plumber because it ensures that the work being done is done correctly the first time. I would personally recommend these guys over any other plumber in the area.
Marcella Adams
a year ago
Recently I had H Jack’s install a hot water tank. I did the research and found that H Jack’s installed the best products at the best price. Their installation was quick and easy within 24 hours. I would highly recommend this company to anyone looking for a reputable and trusted plumber.
Had a small plumbing problem. They sent a very capable, professional plumber named Andy and he took care the problem right away. He made a small mistake at first that I could have lived with, but he insisted on making it perfect.
Jack Yedvobnick
4 years ago
Tenant called. No heat. They have to restart the furnace every few hours. They come out, can't really find the problem. Asked them to clean the furnace; they did. They quoted me $4600 for a new Bryant (not very high in the Consumer Reports reliability list). The final insult? Had to pay them $340(including the $55 after hours charge)! They lost our business: two rentals and our home.
Herczog hvac came and after 1/2 hour diagnosed and fixed the problem...for $156!!!
Very professional experience, the guys have done a great job explaining any issue and the potential solutions
Nicholas Lombardo
8 years ago
Worst company don't bother they lie I had three people tell me I didn't need to up grade my electricl for central air unit they wanted to they wanted to change my whole meter outside when its not needed they want to charge me over 7 thousand when everyone else was under 4 would never recommend or call them again
Did a good job with my laundry valves and did it in a timely manner.
Didn't even show up or call.
They did a good job. Only reason for the 4 stars is because the didn't do the job right the 1st time. They had to come back the next day and fix a leak from the water heater they replaced. Not to mention they're a little expensive.
Neil Goldsmith
4 years ago
Samantha Aquila
7 years ago
These guys came out on Monday night and helped my grandmother. She hasn't stopped telling me how nice and professional the technicians were yet. I just want to thank H Jack's for being so good to her!
Beatrice Reed
3 months ago
H.Jacks has done a seasonal checkup on my furnace and a/c unit since they were installed in 2009. It has been such a relief to have a contractor that is dependable and informative.
4 Seasons Construction & Roofing Inc
4 months ago
Prompt emergency service on a Sunday evening.
Philip Rankin
5 years ago
H Jack’s gave me a very competitive price, fantastic installation, and were very willing to talk us through the whole process. I’m very pleased with the whole experience. I had an old boiler and hot water that needed to be replaced. They did a great job recommending the right system and helping us through the whole process. I will and have gone back to them.
Tommy McClenton
5 years ago
Elizabeth Pennington
2 years ago
The company quickly identified our furnace issue and resolved the problem. This happened on the weekend. I was able to get in contact with a serviceman who was at out home within 30 minutes. Costs were reasonable and we opted for the recommended maintenance package to avoid future problems. Thank you for such quick, professional expert service!
Larry Scavnicky
3 months ago
The 2 servicemen were very professional and explained what they were doing during the process. They also cleaned up any mess that happened during the cleaning. I will use H Jacks again. 5 stars.
The repairs done were exactly what I needed. Brian was friendly and willing to explain each step of what he was doing. Great service.
It was Friday before Labor Day and suddenly my sewer backed up and the toilets wouldn’t flush. My normal plumber was “booked Friday and Saturday”. That would have left me stuck until Tuesday.
My son had used HJack’s last month and they had came out right away and fixed their leak. He gave me their number and I called. They had never worked with me but they were out there that afternoon and fixed my problem. They were also the first that gave me a complete explanation of why this was happening. I would highly recommend this company.
Franki Hauser
2 years ago
Real nice. Efficient in quality of work. Communication with regards to when they will get to you needs a lot of work. Very expensive.
We couldn't have been more pleased with the service we received from H. Jack's Plumbing, and plan to call on them again for other projects in our home. I gave them a 5 star rating - would rate them a 10 if I could. Thanks, guys, for your great job!
Alyssa Cramer
3 years ago
Great customer service! The tech that came to our house was professional, friendly and quickly resolved the problem.
Darnell “D Nell” Rowell
9 months ago
Brad and Tyrell are true professionals
They explained everything they were doing
They were very friendly
Fixed our furnace quickly
Will be using this service again
Leigh Weston
8 months ago
I really wanted to give them a 5 star because they did such a great job when they came out a month ago. We had sewage back up and they located the problem, called in someone to clean it up and then fixed the pipe. We ended up having to replace the floor, then the toilet didn't work correctly. I called to set up an appt for the following week. Appt time came and went and no one showed. I called and they said, yes I was on the books. I waited an entire day, no show or call to tell me they weren't coming. What is the point of making an appt if no one is going to show? I understand there are emergencies but a phone call would have been nice. Now I have to rearrange my schedule again and pray they will show up. Don't advertise appointments if you don't really take appointments.
Susan Garcia
4 months ago
I recently had H Jack’s Plumbing and heating come and fix my water heater. I had never used them but I would use in the future. I called at 5.:00 in the morning and they were there by 9am. They were sincere, knowledgeable and patient. I had 5 different gentleman in the home and each one was great. The day before I had Brad and Cody who were very kind and courteous. All gentlemen that came within the two days were a great representation of the company.
Quinton Banks
2 years ago
Cristan Julian
a year ago
Ok so we used this company before but this time it was An Emergency!!! My son decided to put my Wedding rings down the shower drain and I swear I think I died a little because I honestly did not think I would ever see my rings ever!!! So my husband called this company again and Justin and Andrew came out and they found the rings in one of the pipes, both rings!!! I swear these two are angels in my eyes, I was bawling my eyes out, HYSTERICAL, my husband was upset I can't even tell you how wonderful these two were!!! THIS IS OUR ABSOLUTE GO TO FROM NOW ON!!! THEY WERE WORKING OVERTIME TOO!! I COULDNT GIVE THEM ENOUGH HUGS!!!
Also they put in a new toilet for us and it's beautiful!!
So blessed to have this company neer by!!
My sump pump went out and Hjacks was at my house in a half our. Got it fixed quickly and with great customer service. I was very happy with my Hjacks experience!
HJacks is the best plumbing company I have ever used. My husband and I have been customers since 2002 and HJacks has completed many projects in our home. They are knowledgeable, friendly, efficient and clean. When they finish a job I know it has been done right! I highly recommend them. I would not use any other company except HJacks!
Is great fabulous service. ultra professional. Korey and Greg where skilled not only with knowledge of the trade but also with the ability to connect with the homeowner. Great social skills. The worked clean, took time to review work and make a srate of the art utility sink fixture. Friendly professional service at fair cost. I highly recommend. Nate another worker was phenomenal with communication skills. Great plumbing support +++A
They were able to fit us in for an estimate and schedule the work quickly. The pricing was a upfront and fair. The team who worked on everything was friendly, knowledgeable, and went above and beyond to ensure everything was left better than they found it.
Draydean Mccaleb
4 years ago
They are so very,very nice people and they take time to talk to you and explain in detail what you asked about Love It.
Michelle Secic
a year ago
H. Jack's is the best! I had a bathtub faucet leak repaired. The guys for the estimate and the repair were so courteous, knowledgeable, efficient and clean! The job was not easy, it was a very old home, and they got everything done with ease! The kicker was... other estimates that we got were 4 times as much, and the others wanted to break into the plaster walls because there was no access panel. H. Jack's kept our home intact and left us very satisfied customers! Thank you!!
Jennifer Youngs.
4 years ago
Josh and Chris did a wonderful job installing our new bathtub and surround. They were efficient, knowledgeable, and friendly! H. Jacks wasn’t the cheapest quote we received but their work speaks for itself. Thank you again!
Lisa Miller
11 months ago
Update mto my previous review. Thank you for taking care of the repair in a timely manner, and for the fair price charged for fixing our hot water tank.
I’ve used H jacks twice now for hydrojetting and a furnace repair. Both times they were prompt and did professional work. Not the cheapest around but you get top quality service. Would definitely recommend.
Timothy Bankhead
2 years ago
Ohio Rental Managers
2 years ago
Overpricing and poor quality of work
HJacks has been exceptional! We’ve used them several times for our plumbing needs and each time they are clean, professional, and thorough! Each, and every time, they have been able to detect the problem and correct it.
Stephanie Hharris
2 years ago
What a fantastic find for me and my son i had a leaky faucet outside of my home
I saw their commercial so I called getting an appointment for the next day
Dan and Joel called with time estimate. Came on time did diagnostic, gave me a price which was extremely fair ,did the work in a timely manner but most importantly, they found a dangerous
situation on my water heater and fixed it for free,making sure we were safe
Who does that in these times.HJacks have very passionate employees, and I would truly recommend them for any plumbing or heating job. No mess to clean up
. I would recommend them to anyone
I know I will
l5 star if you ask me
melissa dickinson
7 years ago
H. Jacks came highly recommended through my employer and they were absolutely correct. We had just purchased a home and had to redo all of the plumbing. The crew was very polite, professional and personable. Everything was explained prior to any work being done and anything that needed to be thrown away they took it with them. I highly recommend them for any projects that one would need to do in their home.
Leonard Stepp Jr.
2 years ago
Archer Sunshine
a year ago
Great experience! Great work! 😊
Technician Patrick W. was an absolute pleasure to work with. He gave a courtesy call prior to his arrival and completed the work in a timely manner, and with a positive attitude.
Dennis McCracken
8 months ago
My father called because his pipes frozen they told him 175.00 to come out and diagnose the proble ther ten min told him it would cost him 450 bucks an hour and it would take all night the man is 82 years old the took the 175 and did nothing its -2 degrees out and he has no water
YOU ARE THIEF'S
Plus your techs were wrong on how to fix issues they said they would have to cut holes in walls well there was no need for that plenty of room in crawl to fix broken pipe
Tara Robinson
9 months ago
Update:Received a call from Ben and he rescheduled my appointment. The techs called and came out and were very apologetic about the mix up. They serviced my boiler replaced a part that went bad. I am pleased with their response .
Original issue:Had an appointment scheduled for Nov 8 th between 10am -12 noon no one showed. I called they told me next technician was scheduled for me. No one showed after I took off for the day. I am highly disappointed. Wasted day and poor service.
Batrice Naylor
2 years ago
Prompt! Very nice and very reasonable for a 11:30 pm on a Sunday night emergency call! Took care of my clogged in no time
Came within 30 minutes on Sunday evening...professional and expert technicians did their work quickly and cleaned up...excellent repair job!!!
Michael Bailey
5 years ago
I am a long time customer. The services provided by H.Jack's have been complete and well done. I appreciate the quality of the work. I recommend them to get the job done right. You won't be disappointed .
Steve Urzycki
3 years ago
Brian Schneider
2 years ago
The plumbers showed up right on time, were very thorough, and always kept me informed on what they were doing. After the repair was done they cleaned up the mess that was made and it looked as if they were never there. I highly recommend HJacks for any plumbing needs.
Gina Gallardo
2 years ago
BE Careful with this Company! I called them for a small gas leak and rep came out and didnt even Assess the gas leak but went straight to the whole system needs redone because it wasnt to code and said I have to replace to whole gas line! while in shock. when he told me how much I said I have to get other opinions and he stormed out!! I had three other companies say they disagreed the pluming was all brand new!! I just bought the home! So it was a minor issue now fixed for THOUSNDS less!
Thanks H Jack FOR NOTHING!!!!!
Always explore your options!!!! Be Aware!!!
From the moment they walked in the door they wanted to sell me a new furnace. Did no diagnostics and just assumed it was a bad board then a bad gas exchanger. Also said my heat exchanger was cracked. Called another company. They looked deeper and furnace had other issues and needed replaced but the heat exchanger wasn't cracked. Happy went with another company and the new furnace they installed.
Billie Federer
3 weeks ago
Brandon Teske
3 years ago
I edited from a 1 star to a 3 because of honest feedback from the owner. It is true- I appreciated the free estimate on a Saturday. I wish they were able to come down in price on their units and labor.
Fast service, came out within an hour. Polite and knowledgeable workers. They gave us suggestions on how to complete our remodeling project. Great experience!
Al Moreland
11 months ago
We contacted H. Jack's Plumbing and Heating Company at 8 am they arrived within the hour. The servicemen was very knowledgeable and explained how he would diagnose the problem. It did not take long before he came up with a solution and estimated cost. It was very reasonable. The work was completed and the work area was cleaned. H. Jack's Plumbing and Heating Company Will be our choice in the future for plumbing needs.
First-Class service. They are always on time and ready to work. What I like is there are always enough men available to get the job done in a reasonable amount of time and it is done right. The men who do the job explain what needs to be done and why it is needed. The most important service is the respect they show for you, your family, and your home. Thank you H.Jack's for a job well done.
The problem happened on a Saturday morning and your team had it fixed within 3 hours of placing the call. The plumber was experienced and knew exactly what to do. I would recommend your company to everyone.
Antoinette Blake
5 years ago
Thw staff was courteous and knowledgeable. They were punctual and finished in a timely manner.
Verry Professional Work Attention To Detail
Sheena Coates
6 years ago
I had the worse first experience with this company's employees. I had 4 different employees on my case. First one miss diagnosed, the second blew my furnace board then tried to bill me for it. At this point I had to cancel an event that was going to be held at my house. He then passed the case to another guy. When he called me he had no clue as to what was going on. After a week more of the shenanigans this guy schedules me to have the board replaced. The day of the replacement a completely different guy shows up to do the job. I still don't have a/c!! The only good out come and only reason it has 1 star is because the owner took the time to listen and replace the board for free.
On December 11, 2021, Jared and Alex arrived to my home for a clogged septic system which caused water to come up from our foundation drain in our basement. We received great service from them and will definitely use H Jack's for any service needed in the future.
gergely fazakas
2 years ago
Janet Rosbottom
2 months ago
They did a great job, left the area clean. Would use them again.
Tucson Denise
6 years ago
Called for routine maintenance on both furnace and water heater. They scheduled for the next day! Techs arrived on time, worked efficiently, and answered all our questions. They also shared advice on what CO monitors to get and where to place them. Excellent inteaction.
Ralph Anderson
4 years ago
Water heater went out on Sunday. I started calling places advertising 24/7 services. They were the 6th, but only ones that actually did come out. They were very courteous and polite and did a great job.Cant say how their prices are because nobody else showed up. We wanted it done so neither of us had to miss work. They will be the 1st ones we call in the future.
I had the furnace fixed previously for the same problem by another company but it occasionally would just quit working. They came out, diagnosed & repaired it & it’s been working ever since.
Jennifer Dobbins
a year ago
Ridiculous. I called because my heater will blow air just fine but it’s not hot. I wanted them to light the pilot. I Paid the $89 consultation for nothing. The worker said that I needed a new motor because he couldn’t get the fan to go but I know I don’t. It’s an older heating system, he left out to write a quote and I immediately got the fan to blow. I just needed/wanted the pilot lit. He wouldn’t even do that, even tho he acknowledged that the pilot light was out. Just told me to pay the service fee if I wasn’t interested in a $440+ cleaning or replacing the motor.
Fixed is quickly and completely. Thank you.
Stephanie Riley
6 years ago
They were responsive and quick.
velma phillips
2 years ago
Timica McIntire
9 months ago
Our toilet was fixed and water pipes in basement, thank you. You guys are our plumbers for now on. Love ya'll. Great service and friendly group.
Michele Duncan
6 years ago
We called out H Jack's in June after our 100 year old boiler started causing us problems. The first company we called out before calling H Jack's had no idea how to work on a boiler that was so old, spent 2 hours replacing parts that were not needed and who's main concern was the money! Thankfully I had a pamphlet from H Jack's! They sent someone out right away (Jeremy) who found the problem within 10 minutes! We couldn't be happier with the work H Jack's did for us, so much so that after they finished the boiler we had them back to fix our AC unit! These guys (Jeremy, Tim, Barry and Jon) were like old friends coming to visit by the time they were done! H Jack's will be the only company we call if need be in the future!! Call H Jack's if you want it done right the first time! You won't be sorry!!!
Kendra Philon
3 years ago
I signed up for a maintenance contract for my furnace and air conditioning unit. I originally had an afternoon appointment but they called me first thing saying they could come earlier in the morning which worked out great for me. Adam was very professional and thorough in his explanation of what was going on with my air conditioning unit and made me feel at ease. Highly recommend H Jack's for your needs!
Lynn Kittredge
5 months ago
Furnace fan quit and a new one was suggested
Sherif Mansour
3 years ago
We had H Jack's come out and replace our heating and AC units five years ago. Since then, they have maintained it for us. Last night, our heater turned off, and our temperature began dropping. We called them this morning, and they had a team at our house in under two hours, and the problem diagnosed and fixed quickly. Chris and Jason were very helpful, professional, and knowledgeable. I highly recommend H Jack's to everyone. Oh, the issue we had was under warranty - so we paid almost nothing!!
Cliff Sweeney
2 years ago
The installation was perfect but our kitchen lights have not been coming on since they left. Please let me know if anything happened to the circuit.
Bill and Matt were my service men, they came on time and did a great job replacing laundry tub and faucet. When they finished everything was cleaned up and back in its place. I know that Iwill call H.JACK Plumbing again for any future work.
Sean came out to the house within 40 minutes, discussed options with me, made recommendations, and quoted a firm price. Sean, Francisco and crew arrived promptly at the appointed time, were friendly, respectful of our home, professional, efficient, and did a thorough job. The job took about a day longer than we all initially expected, but these guys worked continuously until the job was properly finished. When they left, they left the property immaculate. It wasn't cheap, but it was well worth the price, because it was done professionally and correctly, with an American-made York unit. If there are problems, we know that H. Jack's will send someone out immediately.
Highly recommend H. Jack's to other homeowners.
Celia B., Cleveland, OH
Matthew Williams
2 years ago
I am a repeat customer and know I will always receive reliable, fast and expert service from HJacks. Have used them for both plumbing and heating needs. Highly recommended!
We contacted them last month regarding issues with our boiler. there was water leaking from a pipe that fed into the boiler. Paid $165 for the technician to tell us the boiler was in bad shape and quoted us $3500 to repair or over $9000 to replace. Of course we were shocked! it's getting cold out we have 2 children and we were not expecting such an expense. We got a second opinion just to be safe and the technician told us boiler was fine and fixed the leak. Costed us $200!!!!! Are you kidding me?!?! To make matters worse, their technician loosened a wired and the boiler stopped responding to the thermostat (it was working before his visit) . new technician tightened the wires back and like magic it worked! I'm so disgusted at how they tried to take advantage of us. I'm not sure if the technician was doing this independently or if this is typical H. Jack Plumbing's behavior but it's very upsetting to know that there are businesses like this. my advice...if you call them get a second opinion. Matter of fact just don't call! save your money and the stress!
The job was quoted much higher than other comanies but they adjusted the final price don't know why they send two people for a one man job ? makes you say hmmm
Miranda Waite
5 years ago
all I'm going to say is you better have lubrication handy when they walk in your front door.
Anthony Harrell
9 months ago
I called them about an estimate to replace my furnace. The guy came out, he assessed the job, took down my information and told me he would get back to me with the quote. The guy obviously didn't get around to responding to me, so I called the office and spoke to a lady and she told me some b******* excuse, then she reassured me that they would have my quote emailed out to me... It's been almost 2 weeks since I heard from them... If they didn't want to do the work he could honestly told me instead of stringing me along. I'm a auto mechanic by trade I don't string people along, I tell them straight up about their vehicle... That's not the case with this company if they don't want to do the work they won't be honest and tell you. If you have ultimate patience work with them if not come along with me we'll go somewhere else.
Cheryl Palmentera
5 years ago
Great work... Just very expensive....
Good plumbers if you are desperate and can afford their outrageous rates.
If you use this company, make sure you get at least one other quote. We asked them to do a project and they quoted us $1500 above what another company did. We made the mistake of asking them to look at another project out f sheer convenience and they quoted us $1600 when another plumber said they could do the job for $100. Needless to say, we will not be asking them back.
Patrick Cooper
4 years ago
Our experience with H. Jack's Plumbing was Awesome!!! They did a great job fixing my mother's sink. They even installed a new faucet. Yes, I will recommend them to anyone. The installers were very knowledgeable and did a very neat job. Thanks H. Jack's Plumbing.
Jack and John always do a good job, very dependable! Best father son team around.
Central air had an issue that was quickly addressed, professional and responsive.
Wonderful customer service & so timely on a Saturday! Dan was great & reassuring!
Came quickly and got it fixed!
Jacks were courteous and ontime with the scheduled service. They did an inspection required for the city of Euclid and supplied all required paperwork for me after the call.
I decided to call H Jack to help me repair my leaky tub faucet. I called and let them know the cartridges needed replaced, as they wear out every so often. No big deal. I saw the negative reviews and was a bit hesitant, but there were so many positive reviews I decided to give them a shot.
Learn from my mistake, please trust the reviews.
I was told that because my tub faucet is an old style having 3 handles, they would not be able to locate parts.
I was presented with two options: First option would cost $688 to have them do a complete rebuild and install a new, Gerber 3 handle system. There is nothing wrong with my current system, apart from the cartridge. My plumbing is copper, not galvanized, and everything is in proper working order, again, apart from the dang cartridge.
The second option was to convert to a single handle tub and shower valve, and this would cost $1,043. That's a whole mortgage.
I asked why we couldn't just replace the cartridges. I can understand that the faucet handles are older, but it's an American Standard faucet and, like the name implies, it's pretty standard to find these in homes everywhere. Also I'd really like to be as minimally invasive as possible, considering there is nothing wrong with my plumbing apart from the CARTRIDGE. I was advised they only can obtain parts through their own vendors, and are not able to shop at places like Home Depot or Lowe's, which is why they wouldn't be able to locate an American Standard cartridge. So no cartridge only replacement option available. From a plumbing company? Wow.
Long story short I went to my local hardware store (Shout out to Webb Supply!) and was able to purchase the cartridges I needed to fix my problem. My boyfriend installed them in less than 15 minutes. Leak solved, same old, out of date handles, and it cost less than $25.
Honestly, shame on you guys. Like many reviews before me, I can understand businesses need to make money, and I don't mind paying top dollar for great service and expertise, but this is absolutely unconscionable! I let you know up front what the problem was when I called, you should have been upfront then and there that you don't replace cartridges, and will only do a full rebuild. It would've saved both of us our time, and saved you from this negative review. But even so.... $700 for a new faucet??? You gotta be freaking kidding me.
Stay far, far, far away!
Roger Richardson
6 years ago
Prompt. Did the work requested in a quick and tidy manner.
Fernanda Nadal
5 months ago
I had some issues but they immediately reached out and resolved them.. I've used them twice now and will continue because of their great customer service!
Thank you!!
Hernan Alvarado
5 years ago
Reading other reviews and read the same. Very nice friendly workers, but overcharging in service. In my case, I had everything ready for them, they just put the snake in the bathtub for 2 minutes, and $ 235.00... I think that although they solved me, it was somewhat expensive. All right...
Furnace stopped heating. Called H. Jack's for service. Two technicians were on site in less than 30 minutes. Furnace came back on minutes before they arrived. Informed us that this occurs when the ignition fails to light and system shuts down for a period. Had them perform routine maintenance. Also purchased two year maintenance contract for hvac.
Joann Hedrick
4 months ago
Brian and Andrew are very professional! These two gentlemen were here today! We had great service. Thank you!
H. Jack's was able to get us scheduled right away to finish a job a different local plumber was not able to - they did a great job, were very friendly and professional and we would certainly use them again for plumbing needs!
The technicians were friendly and knowledgeable. The price was a little on the high side. But not too terrible for a business.
My issue was not with them. My issue was on my brand new driveway. Their van leaked oil on it. When they pulled away there was a fresh oil stain. About 2-3 inches around.
I did not call them to complain. Because the longer it would sit. The harder it would be to get the stain out. I just got my cleaner and power washer out. And got it cleaned.
I think that a business should never pull into someone’s driveway. Especially if they have trucks that leak oil. Just very disappointing.
This experience started out pretty shaky. I discovered on a Sunday that my AC wasn't working. I called the first thing the next morning and the scheduling person told me that they could have someone out that morning (which impressed me). I also mentioned the fact that I was one of their customers and that I had a service contract with the company. I waited all day (it was 90 degrees) and no one showed up and no one called me. I finally called the office at 4:30 pm and then I was told that they wouldn't be able to make it out that day and would reschedule me. Why no one could give me the courtesy of a call to tell me that earlier is beyond me -- I could have gone somewhere cooler to spend the day. Needless to say the next day wasn't an option. So on Wednesday afternoon they finally sent someone out -- late afternoon (in fact, I ended up calling them to verify that they were actually sending someone). The guy tells me that he thinks I have a leak and they will have to send someone out to put in coolant and some dye and figure out where the leak was. Of course, he couldn't do it then -- it would take another appointment and another service call. He also told me that I needed a pump on my unit (I did have moisture building up in the unit). And so we set up a time the next week for them to come out and put in coolant and install the pump. The guy that did that showed up and took care of it and then told me that he would have the office call me to schedule an appointment to check the leak in a week or so. He did actually follow through as the office did in fact call me and schedule the appointment. When they came out to check the leak they did find it and determined that the unit needed to be replaced. We scheduled the appointment for that the following Monday. The guys who showed up to do the installation were good and efficient. The other question I have is whether or not I should have spent money on a pump when that was solving a problem with the old unit -- why did they do that if they suspected I would be replacing the unit? The other thing (that granted is fairly minor) is that when we scheduled the work to replace the unit I was given the option of a programable thermostat and that was written up that I would receive a programable thermostat. The thermostat that was installed is not programable. I do hope that the company will at some point fix that. I also hope that if I have any future problems, I will be treated as one of their customers (since I now have a four year service contract).
Called Hjacks plumbing, came out and explained everything clearly, fixed the problem in a timely manner and reasonably priced! Highly recommend!!
Hours before a holiday dinner with the family and friends en route, my kitchen sink was clogged.
I called H Jacks they were there before my guests cleared to the clog and dinner went on as planned. They were prompt courteous and professional.
lamar jackson
5 years ago
called to fix a leak behind tub paid 800.00 .... Still leaking from same spot and they want to charge 800.00 more to fix what they misdiagnos....
Beverly Reeves
4 years ago
Replaced my hot water tank in a very timely manner and cleaned up b4 they left -- would recommend them to anyone
I had called H. Jacks in a panic for a plumbing emergency. They were out within an hour and had my issue fixed right away. They were extremely professional, polite and helpful. The dispatcher on the phone was beyond kind and reassuring that they would be able to help. Highly recommend!
Charles Rivers
5 months ago
I initially didn't feel valued or appreciated as a customer and my tenant felt disrespected as a female by the gentleman sent to work on the plumbing issue.
Ultimately, the idea of price, quality and engineering issues being passed on to the customer with minimum accountability, was in question.
On a positive side note, in the end an H.Jack representative put forth quality measures to rectify my grievance, which goes a long way for a disgruntled customer.
In a perfect world, there's no harm and no foul and all sides are happy. Unfortunately, its not quite a perfect world, yet and still I thank you for your time, consideration and willingness to have an open conversation.
Good luck in all future endeavors.
Anna Dominick
5 years ago
Fast and friendly service. Excellent professional people. Recommended.
Michelle Harris
5 months ago
My husband just received a call from I believe his name was Greg or Craig and let me just say he is the most professional person we've run into in a plumbing company!! That guy should be a model for how it's done!!! They will be here today to do some work for a leaky basement and kitchen sink on an order that was put in today. We appreciate the quick response for sure. Thank you
Matthew Meese
4 years ago
Plumbing Problem???
Please call me before you get charged 3X what I charge by a Commercial Plumber
They were on time, respectful, made sure i was well informed about what they did when they were here. I just moved into a house 4 months ago, currently pregnant. The plumbing was very neglected from a previous owner who had passed away and was unable to get help. We were unable to run water in the bathroom and kitchen. They repaired everything from our gas ducts, vent stack, plumbing pipe, gas pipes, and etc. They got this done within 2 full days and started very early. They are truly a blessing and I'm glad i chose them to do my plumbing and 100%+ recommend them to anyone needing help towards what they service. Nothing i say on here can truly describe how pleased i am with their service!
Willis Thrillis
2 years ago
Jim was fast! Finished the job quick!
Ben and Andrew were on time and explained everything. They did a great job. I was so relieved to find someone to come out on very short notice. I would definitely recommend them.
Guys were great, knowledgable and quick. They arrived perfectly on time for their appointment.
Dependable and reliable! They are available 24/7! I found H. Jack's after I was stood up by another company during an emergency! Called H. Jack's and they were immediately out to fix the issue. Great experience.
William Benton
2 years ago
My duplex tenants reported that water was backing up into their homes. It was a Saturday evening and we needed fast action. My regular plumber could not respond until the next morning. H Jack was on the scene in about an hour from getting the call. They did a quick diagnosis and cut through the roots blocking the drain very quickly. Both tenants were very pleased with the entire service and the rates were very reasonable for the time and urgency. I absolutely recommend them.
Horrific!!! These people lied about our furnace being broken and needing to be replaced. We knew something was wrong when we heard the furnace come on and operate fine then the workers come and tell us it's going to be thousands to replace. They also charge a fee for their FREE estimates. Sears came out after those crooks and told us the furnace did not need to be replaced just cleaned a little. DO NOT TRUST THESE GUYS. They are CROOKS or INCOMPETENT either will cost you MONEY.
Had a problem they handled it quickly and efficiently . will do business with them again.
Gerald Simpson
6 years ago
The guys from H-Jack's were amazing! They were so friendly and helpful. Other plumbers came out to look for a water leak that I was having and they couldn't find where the leak was coming from and one of the technicians from H-Jack's found it within minutes. They made the necessary repairs and were amazing. Their office even called to see how their service was and to make sure that I was happy. GREAT JOB H-JACK'S!!
Great service! Have used them twice in the past month. Once for a clogged sink drain and once for a gas leak in my mom's basement. Both times they responded quickly and resolved the issues efficiently. Will definitely use them again in the future.
Had under slab heating installed. Excellent guys to work with.
New interaction with the OWNER
This morning I got a call from the owner. He said in an authoritative command that I am being disruptive to his business and people as I called for two consecutive nights. The owner John called just to tell me this that as a customer I should not be calling in the middle of the night disregarding the fact that his crew failed to fix a problem even after visiting twice. Neither for once did he apologize for failing to fix the issue instead claimed that I should not have called at night because employees rest and enjoy their family lives! John reminded me that he has five star ratings. I would like to disappoint John and give him a 1. Not sure why he boasts of his ratings when he does not have the minimum knowledge of how to handle a customer who is already not satisfied. I am also not sure what gives him the surity that he will maintain the 5 stars. I believe John and his crew will change their attitude if we, the customers, make part payment, and wait 72 hours to see if the problem persists. I am certain John's behavior and attitude will change big time. He will not have the audacity to shout about his star ratings. Ridiculous are these business owners who can afford to be discourteous to a customer who has made payment in full.
Dante A Harrison
2 years ago
Shahna Coles
8 months ago
H. Jack's was my third estimate and their price was very very reasonable. Their service was fast and their techs were thorough, professional and efficient. I truly appreciate their quick response and quality work. I love the fact that they installed a CO2/fire detector after completion which eliminated my biggest worry. I will be using this company for any future projects.
Called on a Sunday and left a message and was called back within the hour by Greg. Greg was very professional and offered me several options for my sevice needs. I opted for next business day instead of emergency service and service fee quoted was reasonable. I later found that my water heater was indeed covered under warranty by the manufacturer and informed Greg that a different company would be coming to service my water heater. Greg thanked me and also offered any plumbing services for the future. I will definitely keep H. Jack's as my #1 choice for any needs going forward. What stood out to me most is the vice president's response to many of the reviews. Thats why I chose H. Jack's. Keep up the great service.
Used H-Jacks twice in the past two years at two different locations. I was given upfront pricing both times. No surprises. Every step was explained and why it was all needed. Top quality work was done in a timely fashion. I will keep their number handy next time I need any work.
Debbie Stefanchik
a year ago
Repair man awesome! On time, friendly, clean and fixed my toilet in ten minutes.
I give him 10 stars!!!!!
Great job on unplugging the toilet.
I might be old but price was extremely high $235.00 and I got a 20.00 off. However, what are you going to do, you need your toilet.
I think pricing this high does them a disservice because soon we have to get a new vanity and handicap toilet. We won’t be in a hurry and as much as I liked them I probably won’t be calling them out again.
Barbara Witherow
a year ago
Mouhanad Abbas
a year ago
Called them on Friday evening because my AC stopped working , the technician said it may need a new filter which he has but did not want to provide or else charge me $300 only to insert new filter plus the $165 service , so he wants to do another visit next day to get even more money . Unprofessional behavior and unethical policy this company has they take advantage of people at times when they they need help and still did not fix anything and went away with $165 .
Vivian Cantrell
11 months ago
Floor drain clogged and
sewage backing up Into basement. HJack's plumber came within a couple hours and went to work on the clog. Tough nasty job but they completed it with courtesy, professionalism and a welcome dose of plain niceness.
William Price
4 years ago
They were on time, professional and clean.
Michael Nowak
2 years ago
Their personnel called to let me know they were on their way and they were prompt. The employees were friendly, polite and wore masks. They informed me as the service progressed and informed me of the costs. They returned to my house when they said they would
to complete the repairs.
Edward Biglang-awa
2 years ago
I hired H Jack's to fix installation errors that a different company made. They were very responsive, flexible and prompt. Work was clean and efficient; you would hardly know they were there. They went the extra mile by fixing a loud whistling noise that I had grown accustomed to, making the machine run much more smoothly. They answered my questions and were courteous. Highly recommended.
Hjacks are awesome they come out and get the job done. They are very professional and they have a group of knowledgeable guys.
David Schmidt
2 years ago
H Jack's was professional and courteous.
This comes as a never ending Thank you for the months of work performed by all members of the H. Jack's Team in restoring my son's home to a place to live. He was taken advantage of by the individual who sold his home to him. Although he had paid for a property check, never was it shown that his entire back foundation was caving in and had to be totally replaced. There were also various cement floor leaks in an area of his basement. Quite frankly every phase of restoration was owed to the H. Jack's Plumbing & Heating Co. as well as their contacts to restore my son's home to be livable once again. They rank with 5 stars to us.
Jeff McConocha
3 years ago
Garrett Phemister
a year ago
Can’t say enough about how professional this s company is. I have met these guys and they are definitely the company to call!!!
Douglas Punchak
7 years ago
From the first call to H. Jack's, to the time the job was completed, we definitely picked the right company for the job. All of the employees, from the ones who came to do the estimate, the ones I talked to on the phone, to the ones who performed the work were all extremely professional, courteous, friendly, respectful, and knowledgeable. Before deciding on H. Jack's, we got 4 different estimates from different companies for a rather large job inside our house.
Because our work spanned multiple days and a weekend, they kept us informed of their progress, showed us what they were doing throughout the job, and when they were expecting to be done.
This was an inside project, but the area they were working in was always cleaned up before they left and made safe for us, our kids, and our pets, to be around. They put down runners over the carpeted areas and swept and even wiped the concrete floors with rags to remove any dirt and mud mess they made before they left each day!
I'd definitely recommend H. Jack's to my friends and family, and if I ever have another issue they can fix, I'll definitely call them again for an estimate.
Keili Mistovich
7 years ago
Helpful staff, fair pricing, and willingness to go above and beyond—even after hours—to make sure things are done right.
Christina Rusnak
2 months ago
Plumber was friendly, quick, professional, and costs were very fair!l
Catherine Fleming
2 years ago
Gregg and Jen
2 years ago
Had emergency before the holiday and the guys came right out. Saved our dinner plans.
David Robinson
a year ago
I have used this company several times over the past 8 years. Always professional and takes the time to explain the issue. They don't just jump to the most expensive fix. They investigate and then come to you to explain. Will continue to use.
Quick and easy to make an appointment. Professional and offers military discount.
Brian Jackson
2 years ago
Extremely professional service and very friendly
HJacks are
A
Great company with great service!😊
The service techs are responsible and professional and very nice !😊
God Bless,
Chris and Susie Dubay
anthony monferdini
2 years ago
Fast and friendly staff . Had a sewer back up in basement came out the next day to snake the drain found out I needed to have my sewer line replaced. So I had to Schedule to have that repalce the same guys that come out the frist time was also the same guys to come do the sewer line replace so they knew what was going on.
Always very professional. They have never let me down. If I have an emergency I can always count on h jacks
Holly Koester
6 years ago
we have had H Jack's caring for our plumbing needs for 5-6 years now. Last year we even changed over our heating, cooling and tankless hot water service to H Jack's. Their service techs are always polite and pleasant to deal with and available to respond in a timely manner.
Only HVAC co I would recommend!
Professional, reliable and affordable.
Called on a Saturday morning after finding the sewer backing up. They showed up quickly explained my options and then took care of the issue. Great experience.
Jason Beudert
11 years ago
Hjacks was awesome! The fixed my AC when it completely broke down on a super hot day- 95 degrees!. Being a business owner I appreciated the high level of customer service and guidance they provided. They not only helped me choose the most cost effective unit but, they installed it within hours. I thought I would need to stay at a hotel but I didnt. Thanks HJacks!
William Jenkins
3 years ago
Kevinia Richardson
10 months ago
Perfect install very helpful and knowledgeable
Jaime Shatsman
2 years ago
My sink was completely clogged and I called H. Jack's in a panic. They were able to send over Ben - who was amazing - before he even went into the office for the day. It turns out he lives close to my neighborhood and the friendly dispatcher called him on his way into work and sent him straight to my house. Ben was super professional, kind, and extremely safe. He wore a mask and booties over his shoes. He had the sink fixed in under 10 minutes and he cleaned everything up so well you could never tell there was an issue in the first place. If I could give more than 5 stars, I would! Thank you H. Jack's. I will definitely use you guys again!!!
Jack's has performed several significant jobs for me over the past 5 or so years. The jobs ranged from faucet replacements, sewer repairs, and bathtub replacement. Each time their workers performed the tasks to my satisfaction.
There a scam bend you over rake you through the coals. They give you a 4 hour appointment and never showed up. They called me for the next day. Can you believe that. Don't believe there commercial. Supperman will never show.
I thought the price was too high. Install was fine. Let's be honest, there aren't any detectable issues unless a part fails before it realistically should.
Brittany Barnes
3 weeks ago
I was very satisfied with the work I had done. the plumbers were professional and completed the work in a timely fashion. I would use them again.
Everyone is great here. Spoke with Angel about setting up an appointment and that was smooth. Once they arrived at our house, Al and Chris explained everything and were great. They were courteous, friendly, and informative. Will definitely be coming back if we need them.
Heather Flack
4 years ago
Very quick response each time. They stand by their work.
Michael Skovira
4 years ago
Always do an excellent job. Need I say more ? 😁
Frankie Denmeade
2 years ago
Michael Hills
2 years ago
Brittany Sampson
2 years ago
Char Chambers Collinsworth
5 years ago
I have used HJacks for my rental property for about 4 years. Called and they came the same day. All issues were fixed and we are all happy. Would always recommend them to others!
Alex Schneider
a year ago
I recently decided to tackle a weekend project to fix the drain in our bathtub/shower. Things were going well until I broke the pipe that attaches to the drain which made the shower unusable until it was fixed, otherwise water would leak to the room below. Because not showering until sometime Monday was not an option, we needed a plumber. A friend recommended H Jack's Plumbing so we gave them a call. They answered the phone quickly even though it was later on a Saturday afternoon and a plumber called me back in 5 or 10 minutes. The plumber arrived when he said he would, was very professional, fixed the problem I had caused. I must say that it was not at all cheap to get a plumber to come out on a Saturday evening, but it needed to be done. If I ever need a plumber in the future, I will be calling H Jack's again.
Had a clogged storm drain. HJacks cleated it out and cleaned up after. They were friendly and efficient!
John Miklavcic
2 months ago
Excellent work and Dean was very helpful and courteous
Beth Richards
2 years ago
We had a plumbing emergency during the middle of a bathroom renovation project and the plumber (Brian) was at our house within 1 hour from the time that we called! Brian was very responsive, diagnosed our issue quickly, and fixed our problem so we could have our water back on safely and continue with our project! Thank you very much!
Nicole Chernikoff
8 months ago
My furnace went out, called in morning and they had someone out right away. Recommended a new furnace that they were able to install the following day. The technician Brad and Austin were great! Professional, knowledgeable and friendly. Was not a cheap experience but overall positive, will use again for future needs.
Although we didn’t do business together, for the estimate they showed up on time and was prompt at getting over the estimate for HVAC. I never heard anything from their remodel side of the business.
Broke my toilet and had a new one within 3 hours. These guys move fast and did good work. Not cheap, but not pricey either. Definitely recommend.
They responded quickly when our furnace went out on One of coldest days in January. We had heat that day. Went over everything after work completed. We liked John who took his time with us. This was a total replacement job. Rest of the guys that came out later to help were great Also.
Susan Silvestro
5 years ago
H Jack's showed right on time as promised. They were very professional. The plumber took the time to explain everything before and after, even showing me the parts removed and why they failed. I would use them again without hesitation.
Anthony Credico
4 months ago
Great service!
James Alfieri
5 years ago
A friend recommended H Jack's. She had nothing but good things to say about the company and crew. I had a few plumbing issues at my home. H Jack's scheduled a visit quickly and arrived on time. The guys were friendly and professional. No pressure to purchase any additional services. The work was completed to my satisfaction. I thanked my friend for recommending H Jack's! They will be the first I call for any future plumbing needs!
Marilynn Kravchuck
2 years ago
SANDY FITZPATRICK
5 years ago
We have used H Jack's service for both furnace and hot water tanks they have always been very knowledgeable about what needed to be done and got the job done in a timely matter. we will continue to utilize their services for both our home and business locations
Jamie K Spann
4 months ago
We had a technician come to our home to give us a quote and he was extremely knowledgeable, explained our options, was very transparent and very friendly! We have an old and poorly built home and felt very thankful to have this company come take a look. I would recommend them to anyone!
Brandon Snead
2 years ago
I had HJacks out to my house today for my furnace that had a bad inducer motor. They told me the price to fix it was $963. I checked and the part was available for anywhere from $279 to $385 (my price, not what they would actually pay for the part). I said no thank you that I would fix it myself. They charged me an $89 service fee just to come out. I bought the part from a nearby HVAC store and replaced it myself in less than 30 minutes. saving myself $500.
I understand they are a business and need to make money but I feel that them making what would have been a $750 profit for a job that I as a homeowner was able to finish in 30 minutes is an uncalled for ripoff
Used The H Jack team in West Park in Cleveland. The team was very helpful and knowledgeable! Highly recommend!
Carl Higginbotham
3 years ago
H.jacks plumbing came out and fixed an outside faucet and put a new shut off valve inside the house did a wonderful job cleaned up after them selvesDid you do great job in a timely manner I would recommend them to anybody
victor Majorovas
2 years ago
I love this place I’m from South Carolina visiting my sister and her upstairs bathroom sink has been clogged for three years and Justin who is totally awesome and very professional unclogged it and helped us out and now we can use our sink again thank you Justin And Pat for the quick response and outstanding professionalism my sister will use you guys Always and forever thank you again Vic
The guys were on time and very efficient with replacing my tankless water heater. More expensive than I wanted but the work was good. No complaints!
Great Service, Great Response Times, Friendly employees! Keep up the great work
Tracey Reinbrecht
3 years ago
We had a great experience with H. Jack’s when they replaced our hot water tank. They provided excellent service by: promptly sending a technician out the same day we contacted them for a quote, provided quality components at a very affordable price and the technicians that replaced our hot water tank were knowledgeable, very courteous and careful while coming in and out of our home (not to damage anything and also taking care with our pets). We would recommend H. Jack’s to anyone looking for plumbing/heating needs.
Jacks did a decent job of replacing my shower valve, but I think I should have gotten other quotes because I believe they were expensive.
Sarah Daubenspeck
6 years ago
They showed up quickly, got to the issue and fixed it quickly. No mess, polite and reasonable pricing. I'd call again.
Best plumbers in northeast Ohio
Brenda Jenkins
5 years ago
Had furnace cleaned & serviced. Technician was prompt, efficient and he answered my questions. He also explained why the filter should be changed on a regular basis.
Eugene Wright
5 months ago
Great service friendly guys Virgil and Kevin virtually saved our lives thanks you guys should we need you in the future we’ll call again thanks.
done business with this company for over 10 years both
plumbing and water heater replacement as well as boiler work
competent workers,friendly,answered all questions and detailed
estimate of job before any authorization to continue. H .Jack even showed up at my house with his cape on and final invoice below estimate; reduced by 50% believe it or not !
Overall great experience! Very fast in setting up the estimate, coming to my house and finishing the services that needed completed. Technicians were professional, polite and easy to work with. Definitely will be using H Jack's Plumbing and Heating again!
Richard Hubbard III
4 years ago
I've been a customer for several years. H. Jack's personnel have been on time, courteous and always completed the task at hand correctly the first time. No call backs necessary. I highly recommend H. Jack's for all of your plumbing needs. By the way, they are just as good with their heating services. Had my furnace and air conditioning unit serviced with excellent results.
I had my water heater go out and when I called H Jack's they were there to assess the situation that afternoon to fit my schedule. They informed me on top of having to replace my water heater, that I needed a chimney liner installed, and a lot of galvanized piping that had to be replaced in my older home in order to be up to code. While the price for the entire ordeal was a lot, I can say they did a fantastic job. The new tank was replaced the following day and everything looks great. I actually had an competitor plumber come by after the job was done and he raved about their work. H Jack's cuts no corners. While they may cost more than some, you know you are paying for quality.
Rita Connelly
2 years ago
I called Memorial Weekend as an emergency call for a leaking pipe coming from my main. They arrived with in the hour and immediately quoted the job. With my approval, work commenced and was done. I did reach out to the company after the repair and did express my concerns. The President of the company reached out on Sunday of that same weekend and took the time to talk to me about repair because I truly didn't understand what was done. He did follow through with his promises and called me Tues. Morning and offered to have his lead tech out to go over the repairs made that Saturday charging no more than the initial price I had paid. He took into consideration my feelings so I took him up on it. He sent his best tech out with a helper. He was very nice, professional and I could tell he knew what he was doing. His helper also was very nice. They went above and beyond rectifying my initial repair and I am so glad I took Mr. Langer up on sending them out free of charge. I am confident in the tech that was here today and I believe the repairs are correct and as they should be.
great service very knowledgeable! thank guys
Darlene Morris
7 years ago
We have used H Jacks for major plumbing repairs in 2014 and 2016. It all started on my first day of vacation when the garbage disposal backed up - they were here within the hour. Everyone we have dealt with is very knowledgeable and professional. They explain what they are doing every step of the way and thoroughly clean up before leaving so you don't even know they were here! My mom has some mobility issues being older, and they were very prompt in getting things back in working order because of this. They will continue to be our plumber of choice!
The worst company ever they charged us 500 dollars for nothing and after that they said they have to change the unit I advise that you don’t use this company.
David Linderman
5 years ago
Bill B and Brian M came out to my house after the toilet got clogged. My brother in law and I had tried to unclog it the night before when it occurred to no avail. These two from H Jack's got right on top of it, arriving very promptly, and initially snaked the drain to the front yard where they found roots. They ran a camera from outside towards the house and discovered quite a bit of roots, and recommended a water jet. I agreed and they ran that through and took the camera down again, showing me exactly how clean the pipes are now, as well as the work that will inevitably need to be done down the road to insure it doesnt happen often. I saw a lot of posts saying H Jack's is expensive, but I can tell you right now its because they do the job right. They don't sugar coat anything, they recommend something and tell you the price right then what it will cost and let you decide. And they'll keep at it until they get the job done. Wonderfully professional and thorough and worth the cost, and I'll absolutely be dealing with them exclusively down the road for anything I need done.
Allison Puckett
a month ago
255 bucks for a clogged sink and no guarantee it would fix it? Rip off. Glad the next people I called did it for 3/4 the price and works better than before. Oh and only took 20 minutes. And I didn't need all the extra plumbing your guy tried to sell me....
John Manocchio
a year ago
I had another company out two weeks earlier to unclog my bathroom drain on the second floor. Cost me $270 and they still did not clear the drain. H Jack came out and had the drain cleared in 20 minutes. They did a fantastic job
The gentlemen were on-time, friendly, and honest.
They even went through the trouble of working through a near impossible panel so that they wouldn’t have to break and replace tile, saving me $$$
Would use again and again
Samin Mujanovic
9 months ago
Their technician definitely found the issue but then started to overestimate how much the repairs would cost and constantly would emphasize that a new $5600 furnace would be better. Not sure if they were lazy or he gets a good chunk of commission. I hired someone else who fixed the issue at a fraction of the estimated price the the H jacks tech quoted, the best part is he didn't try to selle anything. $130 for an evaluation is a massive rip-off since most other places charge $90 or less. Skip this company and look elsewhere.
Keith was very knowledgeable and took the time to explain everything thoroughly
H. Jacks did a wonderful, timely, and very cost effective install on a completely new heating and air-conditioning system for us. Jeff and Barry from H. Jacks were friendly, professional, and did an excellent job with the installation. They explained in detail how the system works and how to maintain it at peak performance. Our entire home smells fresher. We would recommend them and their work without reservation to anyone.
Service was great! The crew called me when they were on the way. They gave estimate before they performed the work. Price was reasonable. They cleaned up after themselves. Very satisfied with the service.
Wow...over priced is an understatement! H JACKS gave an estimate of $625.00 to replace two 1/4 turn jiffy stops (water shut offs) under my bathroom sink and a leaking shower handle . Needless to say this is outrageous!!! Have they been ripping customers off for over 40 years? A reputable plumber from another company just left my house. He completed the same work and billed me $165.00! I showed him the estimate from H Jacks and he simply could not belive it! In fact he took a picture of the estimate to show his boss and coworkers and said with out this pic of the estimate they would never believe it! SHAME ON YOU H JACKS!!!
jonathan glover
3 years ago
Technicians from Jack’s came to install a new furnace in my home. They were punctual, professional, and thorough. They prepped the area and returned it to its original state and explained everything clearly. They even tolerated the very lengthy and precise explanations of Pokémon, Dragonball, and other such animé with a smile. I recommend those techs, Willie and Mario, every time!
Very professional. Fair prices !
I requested a shower valve repair on my short-term rental property. They were able to come out between guests and complete the repair. They even fixed a leak around the shower enclosure seal when they were testing the new valve
Dave Barkman
4 months ago
I definitely recommend H. Jack's plumbing and heating, they got the job done quickly
Kenneth Hicks
2 years ago
Had a 10.000 dollar boiler put in, day after no heat waited a couple days made the call for a check up told my wife I had to bleed the line, she would have two do that or he would charge her a service call so we did that,didn’t work still no heat. Just got a $375 gas bill so I will be making the call again.
Update: Sorry for the misunderstanding but the job was done from the Akron branch not the Whitcliffe branch. Will be calling Akron soon.
Job was done in Ravenna first week of January 2022.
Simone Pernell
6 days ago
Shut off valve needed to be replaced. Hot water was pouring everywhere. Incident happened in the evening. We called EVERYONE and H. Jacks was the only 24/7 company who responded and was able to fix the issue. Shawn came within the hour and had everything fixed and up and running within a reasonable time frame.
First experience - 100% service. Fast, efficient and highly professional. Second experience, two weeks later, unresponsive. Have called twice to get information that a worker was suppose to have researched and left messages. No one responded yet - 2 months ago. Very dissatisfied. Sorry folks but the truth.
Michael DeCapua
2 years ago
These guys installed a high end bathroom for me personally and moving from that home, the only regret I have is leaving the bathroom there. One thing is for sure John Langer cares about his customers and his employees and before you write a review with an issue, give him a call the problem will be fixed.
Sal
Brian Winkel
5 months ago
They installed a new furnace and did a great job.
The work was done very neatly. Anthony Miller was phenomenal! He was very patient with explaining the problem to me and thoroughly gave me details of what was needed to fix my issue. I would definitely us them again and recommend to a friend!
I received a flyer in the mail with perfect timing as I had several clogs. I had an appointment for the next day, they were prompt, called prior to arriving, clearly laid out pricing and was willing to speak with my home warranty provider.
My furnace stopped working on New Year's Eve and family had just driven into Cleveland from out of state. Thank goodness for HJack's. They arrived within an hour of my calling and got the heat running in 30 minutes. Thanks to HJack's, our 2016 has been warm and toasty!
Great experience friendly brought out 3 guys in 2 trucks over qualified great experience and cheaper than the competitor
We had an issue with sewer drainage in our rental home and it was existing for years. After many different plumbers were not able to diagnose the problem H Jack came in and put everything right. They are all professional and easy to deal with. They keep you informed of what is happening and are very proficient,. After what we have been through, including the inhalation of sewer gas we are very happy that H Jack was able to fix the problem. They are worth every dime spent. I can not stress enough how professional they are. Thank you for outstanding service
Helen Rowan
Mark Schaefer
2 years ago
Fast response. Great service
Renee Crighton
4 months ago
We have had HJack's out to both our home and business for furnace and a/c replacement and maintenance. We used them the first time because they were the first company able to respond when we had an emergency issue with our furnace. Their prompt, professional, and well-priced service ensured that they are always our first call now!
Francine Hawkins
4 years ago
Too expensive!
Always helpful staff and fixes the problem right the first time. They have even tried a cheaper fix before doing the expensive one.
Annette Franklin
2 years ago
H Jack's installed a new furnace and AC unit for us. Not only did they gave us a good quote - the crew was extremely knowledgeable, courteous, and on-time. They even cleaned up each day after they were finished!!! I highly recommend them.
Marcie Pollack
6 months ago
Plumber was very professional and friendly! Made sure the job was complete and everything working... and was very pet friendly.
Portfolio Manager
10 years ago
They are an absolute rip-off!!! Charged me 382 dollars for a 50 dollar part and 20 minutes of work So I guess their hourly rate is $996 dollars if they charge $332 for 20 minutes. Do not have them work on your home unless you want to throw away money. If I said that their price was outrages and I was going to get another quote then it would still cost me 90 dollars for them to leave. That is how they get you to over pay.
Gerald “Alpine” Perry
2 years ago
The job got done quickly and without dragging on like some business would have tried to do.
Elaine Keating
6 years ago
I have used H Jack's more than once and my most recent experience was again - very good! They were responsive, professional, quick to find the solution and get my AC back to working again! I always think of H Jack's first when I have a plumbing/HVAC need!
I've had H. Jack's out to my house several times over the last year and each time I've been very pleased with the service. The technicians are knowledgeable, courteous and clean up when the job is complete.
I'm certain I could have had the work done for cheaper; however, I'm not looking for a discount plumber or HVAC technician. You get what you pay for with H. Jack's along with the peace of mind of knowing they guarantee their work and, should there be an issue, they will come back and make it right.
Lisa Stanley
5 months ago
Welcome to homeownership! We just bought our first home in North Canton and we were only here 5 days when $h!t hit the fan. Literally. We have had so many people in and out of this house for the last week with the HJACKS crew being a majority of them. Everyone has been really nice but the communication could use some work. Every time we have called to discuss our schedules with someone from the main office, none of our messages seem to get relayed to the team and we never know if or when they are going to show up. Today, the crew from Cleveland showed up (without our knowledge) BUT they weren’t at fault. We want to shout out to the team from Cleveland!! Ben and his crew came out today to dig up our front yard and replace the sewer lines. They were friendly, knowledgeable and very professional. They noticed some errors that were done previously and called to have someone correct it. We had some pretty big shrubs in the way that unfortunately had to be removed. But they handled it perfectly and helped us with a little landscaping! They made sure to clean everything up when they were finished and even hosed down our driveway! These guys are great and we would definitely use them again in the future, if needed. No offense but we hope we don’t have to! Haha Thanks again guys! Appreciate you more then you know!
Jennifer Stuyvesant Ortiz
3 days ago
Michael Messenheimer
5 years ago
Probably will never use this company.. Can't say their service is good or not because they failed to show up at their scheduled time.. I even called the company asking where the technician was and the lady that answered basically scolded me for calling (as I was misinformed that the time was between 12-4 not 12-2), saying this was the busy season and I was not high on their priority list. Kinda agitated by this, I KINDLY thanked her and told her that the women I scheduled the appointment must have told me the wrong time and I'll be home all day so it won't be an issue, I just hope the service is better the professionalism I'm receiving over the phone. Yeah, 4 o'clock rolls around and guess who still isn't at my house or even a courtesy call..
Have them out 3 weeks ago for a service and cleaning paid around 190 Had to call them again 3 weeks later another 135 and now my soot buildup is so bad. I need a new furnace. Don't understand it and then to top it all off the guy suggested I purchase a new furnace and then denies recommending that. scam artists not professional. Just taking advantage of people
Daniel Bassett
7 years ago
H. Jack's does quality work. I had issues with the plumbing for my kitchen sink and bathroom sink. They repaired the issues quickly and helped me understand the work they did.
Katrina McMillan
3 years ago
Summur Collier
a year ago
Guys were on time, very knowledgeable and in and out
Allyssa Dalpiaz
11 months ago
Overall, the experience was good. H Jacks was able to come to our home after our hot water tank went out within 30 mins of the call while I had other companies tell me it could be days or weeks. It was a relief to have someone out to quickly. The team was very kind and personable and answered our questions.
As other reviews mentioned, we found H Jacks to be extremely expensive. Our hot water tank was under warranty (thankfully) but we were prepared to pay for the labor for installation. H Jacks quoted us $1,500 for the installation ONLY. I’ve had multiple friends and family members tell me this is completely outrageous. We even called our insurance company and they told us an installation should be well under $1,000.
When I called and asked for a detailed breakdown of how they came to $1,500, they were not able to provide it (what was labor vs materials vs taxes vs any other components). They told me they were a “flat rate” company and they don’t pass taxes to their customers. However they still declined to provide a breakdown which makes me feel like it was just arbitrarily put together. In my opinion, a company should be able to provide details on how they came to a number especially when it’s $1,500. How much are you charging per hour for labor? What is the cost of materials? How are you getting to this number?
Again, we were in a bit of a desperate situation with a baby at home and no desire to go longer than needed without water and unable to get other crews out quickly.
So overall, the process and team were great. However, due to the cost, we likely won’t be calling again and feel a bit taken advantage of.
Travis Pollari
6 years ago
Quick response on my service call. Techs gave great advice on proper maintenance. Turns out the cheaper filters are more efficient and provide better air flow. Who knew!
Marie Edathanal
a month ago
They were on time and very professional.
Drain in kitchen was clogged. They were first to show on time! Fixed clogged N’s charged a fortune
Dennis Alvarez
a year ago
The crew was supposed to finish a small detail in a shower installation but ended up fixing an unexpected sewr line clog.
Daniel Rotunno
2 months ago
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