Best Air Conditioning Repair Maintenance in Nashville TN

Copeland & Son has taken care of my ac/heating needs for nearly 30 years. This is a three generation family company that has always been helpful, available, and trustworthy. You will not find any better service in Nashville.

Great experience! They were able to come to my rental house quickly and repair a leak in the kitchen sink faucet. Very responsive. Would use again!

Christopher is an awesome technician and will take good care of your HVAC systems.

Wow, This team was awesome. AJ Smith (The Tech), The Supervisor.. They went out of their way to help us out. Every other company was wanting to charge us over 600 dollars, they were willing to come take a look at it and help us out - out of the box. We had bought our own unit, and most companies wont touch it.. They were willing to help us out. Loved. it.

Generator install was handled professionally. The Kohler generator system is well built and easy to operate. Would recommend Hiller to anyone interested in installing a whole house standby generator.

The office was a joy with, phones were answered promptly and politely. All questions were answered. We were under some time constraints due to the holiday and they went above and beyond to get us squeezed in. Two men came out and replaced all of the piping under the house in one day! They were polite, clean and professional. Can,t say enough, they were great

I included details below, but to make this story short, we've been incredibly frustrated with the lack of communication and organization from this company. We've paid $1,000 for a job that never fixed our problem (It wasn't even a short-term fix), and now we've invested this money, we've waited more than six months for Lee to come back and work on our shower. They've cancelled a handful of times, every time we call, we're put on hold for 20+ minutes, and they never seem to communicate within the company. They've taken our money for lackluster and incomplete work, and have been unhelpful in managing this project. I would avoid this company!

Full review:
I'll first say that we are members of Lee Company and have used Lee for a number of times in the past without issue. Generally, the work is timely and great - we've done electric work, HVAC maintenance, dryer vent cleaning, but we've had a on-going issue with our shower, and Lee has been paid over $1,000 and has been frustratingly difficult to communicate with and our shower has been out of order since October (they've been taking over six months to fix at this point).

After having a Lee employee examine our shower and seeing the grout between the tiles chipping out, they told us our shower needed to be regrouted - which would cost ~$1,000. They came and did the job, and the grout sank in when it settled and did not properly fill the gaps between the tiles - as it was probably was not mixed right and too watery. I snapped some pictures and had multiple project managers come to look at it, all agreeing that it needed to be topped with more grout. At this point, they realized they used the wrong grout and suggested having someone dig it out again and replace the original work. That was fine, except they cancelled each morning they were supposed to come out and do this, which went on for months. Each time we called to reschedule, we were put on hold for about 30 minutes, and had to explain our situation, as Lee seemed to never have a prior knowledge of what they agreed to do at our house.

We finally, after dozens of calls and a few months of waiting, had a different project manager come out and say they would top off the grout, they couldn't fix the problem of putting in the wrong grout from their first job. We just wanted a useable shower, so my wife and I agreed, and they came in did the job quickly. After about 2 days, the grout started chipping up again.

After calling 6 times, and needing to explain the situation each time, we had another project manager come and access. They said that they would deduct what we had already paid, but it would be an expensive project to fix and their rates had just gone up from $850/day to $1000. What was so frustrating hearing this, is that we'd been waiting months to get this problem fixed and because of Lee's own incomprehensibly slow responses, we would not only be dealing with a unusable shower for 6 months, but we would be paying more for it. On top of this, we were never sent a quote, and we've been continuing to call and ask for this, to which we have not received return calls.

We've now spend dozens of hours on the phone, either on hold or explaining the problem - even though they suggest they have case notes, it is like we are starting from scratch with each call. We've also been waiting over 6 months to have our shower done. Normally, we would just go with a different company, but we've already paid Lee $1000 for this job and have gotten nowhere with that. We feel like Lee knows we have to go with them, since we've already invested money into them, but we feel like Lee is just holding our $1,000 hostage and taking forever to do this work (and now charging more to do it). I would say if you need short, quick jobs done - especially electric, Lee has been fine. I would avoid bigger projects in Home Services!!!

Great service on my HVAC unit installation! Chris and his son did a wonderful job! I would recommend them to anyone looking for a new HVAC unit! 5 Stars to them!

Working here has been a life changing experience.

Seth C. Came to our rescue today he was prompt and very informative on what was going on with our plumbing issue. He was personable and friendly.great guy!!

Brian did a great job with our HVAC maintenance today! They are always very professional and thorough on their service calls.

I have been a customer of Lee Company for many years and I also have a contract wherein they come to my home twice a year to inspect my HVAC system. I have always had a pleasant experience up until Friday, June 9th. My air had stopped working early Friday morning. I had a scheduled appointment for that day. Well the technician, Thomas Salomoni, informed me that he couldn't fix it because it was old and the compressor was no longer working. He also said that the refrigerant for my system he could no longer get because the law had changed and it no longer was available. He called his Project Manager, Andy Mankin, who I spoke with over the phone. Andy was trying to sell me a $9,000 unit. Andy wanted to put this $9,000 system in the next day which was Saturday. I informed Andy and Thomas that I was going to get other estimates. That is when they started the song and dance. Thomas told me that if I allowed any other company to put me a new system in that it wouldn't be done right and I would be calling Lee Company to straightened out the other company's inadequate work. Apparently Andy was traveling to come to my house but I informed Thomas it wasn't necessary for Andy to come to my home because I wasn't interested in purchasing a $9,000 unit. Well, those two guys continued to try and sell me the system. I did find someone else to come and look at my HVAC system. My system is in good condition and the only thing I needed for it to work was the refrigerant and you can still purchase the refrigerant and it will stop being available in 2020. Thomas actually turned my system off and left. All the lies were unnecessary. I hope that Lee Company isn't hurting for money wherein the employees would try to take advantage of an almost elderly woman. That's my story. Please beware.

They were pleasant to work with and worked quickly to get us back up and running.

We had an emergency situation. Mark and his team came out and helped us quickly with a new air/heat unit and duct repair. I am sure the price we were charged is much less than we would have gotten with anyone else.

Did good work, but missed appointment time THREE times. Didn't have the right equipment, even though they came out the day before to estimate the job and had to spend 1 1/2 hours going to get a part. They are also a little pricey. The job was done well, but expect to spend the entire day waiting on them.