Description
Hiller Plumbing, Heating, Cooling & Electrical is a commercial and residential service company located in Nashville, Tennessee. They pride themselves on being local home service experts with 25 years of experience, as well as providing care and expertise that will leave their customers satisfied.
SERVICES
A/C system maintenance, A/C system repair, Heating system installation, Heating system maintenance, Heating system repair, HVAC system maintenance, Install AC, Repair HVAC, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system repair, Install thermostat, Thermostat installation, Thermostat repair, Ac Problems, Air Conditioners, Air Conditioning And Heating Systems, Carbon Monoxide And Smoke Detectors, Circuit Breaker Panel, Commercial Electrical, Commercial Hvac, Commercial Plumbing, Common Plumbing Problems, Gas Furnace, Heating & Cooling, Home Maintenance, New Hvac, Plumbing Fixture Installations, Plumbing Issues, Preventive Maintenance, Regular Maintenance, Residential And Commercial Service, Routine Maintenance, Service Calls, Smart Home, Smart Thermostat, Split Air Conditioning, Surge Protection, Tankless Water Heaters, Water Heaters Upgrade, Water Treatment Systems, Whole Home Generators, Whole House Dehumidifier, Your Air Conditioning, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Electrical outlet & switch installation, Electrical outlet & switch relocation, Electrical outlet & switch repair, Electrical panel repair, Electrical panel replacement or upgrading, Electric car charger installation, Fan installation, Fan repair, General repairs, Ground wire installation, Installation, Light fixture installation, Light fixture repair, Outdoor lighting installation, Generator Installation, Generator Maintenance, Generator Service, Whole Home Generator, Generac Generator, Kohler Generator,
Reviews
jenaan khaleeli
10 months ago
Came on short notice, stayed till almost midnight till the job was done. Professional and responsive. Reasonable fee, ended up charging me less than original quote. Overall excellent experience.
Had to have a new toilet and make sure the old cast iron pipe was notleaking. On time and Kevin, my repairman was fantastic, did a very nicejob and cleaned up everything nicely!New toilet is great and many thanks to Hiller service and having a great tech as Kevin!Thank you!!
Michael Byrd
4 months ago
The technicians were great. I had a problem with administration or billing regarding my membership ending. I received an email in mid-March saying my membership was ending “soon” (no date given) with a link to renew. I used the link, filled out their forms, and thought I had renewed but the plumber told me that there was confusion in the office because my membership wasn’t supposed to end until mid-April. The plumber helped me avoid being charged for the individual call by renewing the membership over the phone with the office. I found it frustrating that I was prompted by the company email to renew immediately even though my current membership wasn’t up until April. This problem should be corrected for future transactions in my opinion.
Sharon Anderson
7 months ago
I am so happy that I called Holler for my plumbing emergency. I called late in the afternoon and they come that night and fixed the problem. Everyone was so helpful and James who came to fix the issue was absolutely amazing.
Dewayne Holt
8 months ago
Hiller came out quickly assessed the situation and we had to order a part. A few days later they came back out and fixed our shower leak that day. Also, gave us a letter to give to our water company to adjust our water bill. Excellent customer service at a reasonable price. Thank you!
Brett Bowers
3 months ago
Impressive work from a big company. Can’t comment on how they compete price wise (don’t have enough data to compare), but the teams have been professional and friendly, and the work has been high quality. They communicate well and are always on time.
Plumbing leak at meter. The technician arrived in a timely manner was professional and very helpful as I was speaking to the city water service.
Joshua Drew Payne
a year ago
Top notch! Mike Holtman promised greatness and Spencer and a his crew delivered and went beyond!We are working a multifaceted repair with removal and put back. They were absolutely willing to work within our schedule. They’ll come back for the reinstall in 2 weeks and I’m absolutely looking forward to working again with Mike, Spencer and crew. Bravo men! Bravo Hiller! Many thanks.
Stephanie Gaveck
2 years ago
This review is purely to speak to the kind of employees working at Hiller, particularly a young man named Michael. He had just finished a job in Sullivan Farms when he was driving by our house and noticed my husband and I struggling to bring a couch inside. He pulled over and asked if he could help us! Not only did he bring it in, he even helped my husband carry it up the stairs.He sacrificed 5 minutes of his time after long job to help complete strangers, and he wouldn’t even accept the money we tried offering him as thanks. We were blown away by his kindness! Scanning the other reviews, we see how Michael is a wonderful representation of his company’s culture. We’re glad we met him as we will absolutely contact Hiller for future jobs around our home!
Dominic did all the electrical in our new home. He was very attentive and paid attention to detail. He explained everything he was doing and, made sure to listen to our questions and concerns. I would request him every time.
Johnathon did a great job. Knowledgeable, courteous and fixed our issue.
David Simpson
4 months ago
Matt, was great. He performed a quick tuneup and identified three things worth fixing and explained why they were necessary. He quickly installed the new parts - even as it started to rain!
Joseph Sanfilippo
a week ago
The young man was very professional an attentive to our request. What was unusual was the lack of knowledge of the existence of a filter to the air conditioning unit. We were told that your company did not handle filters, and that is ok. Nonetheless, it seems unusual that when this type of service is done, the knowledge of a filter is not known. The customer should be advised of the need for replacement or not. A filter is an important part of the correct functioning of a unit, a lack of knowledge brings some doubt to the correct completion of the service. If we had not stressed the point that there was a filter attached to the air conditioning unit, we would have had an inadequate flow of air on a real hot summer’s season. Please note that we are very happy with the man who did the service, and would be happy if would return. Perhaps, a little training on filters would help.
Hiller was able to schedule an electrician quickly to come out to fix damage that was done by an installer that was out to supposedly install a dishwasher. The electrician came out, arrived early with my permission, did the work quickly and was very thorough in the work that he did and explained everything that he did so that I would understand it and could guide the person who would come out next to finish the installation. I recommend Hiller with no reservations, they were professional, worth the money, friendly, and thorough, and now I'm not worried about my house burning down while I'm sleeping.
Amanda Anderson
a year ago
Zach was on time. He was professional and pleasant. He answered our questions and gave us good information. I asked about the monthly fee on their service plan. Zach explained how it works, and it is such a good deal that we signed right up. Thanks for the positive experience. Well be calling for the happy Hiller services again!
Excellent service from friendly, knowledgeable technician. Highly recommend. Would not use anyone but Hiller for my HVAC needs.
Anthony Lanius
6 months ago
We have used Hiller for our HVAC, plumbing, and electrical needs for the past five years. We are part of the Happy Hiller Club and would feel confident in recommending Hiller for any of these services. They are reliable experts and do very good work.
Called late Sunday night and got an appointment for Tuesday. Great communication. Repairman was nice and professional. All charges were explained before the work was done. Very satisfied. I will use Hiller again.
Clinton Bryant
a year ago
Paul was very efficient on the four tasks that we needed service on. He was able to address each situation, no matter how frustrating, with patience and professionalism. The cost of the services was reasonable as well. Thank you Paul and thank you Hiller!
Hiller did an amazing job taking care of my family when our ac unit died. Everyone I interacted with was very friendly & patient in answering my questions through the process. They made me feel like I was their only customer. The communication throughout the process was 2 steps ahead every time. Even the initial repair guy that visited our house helped my daughter find worms while I worked through the paperwork of pitching a new a/c unit! My experience was wonderful!!
From the moment I called for help, the Hiller crew was nothing but helpful and efficient! I think the overall SEER level for the Hiller Team is 3,841. Troy was running early and provided a detailed analysis of what my options looked like. Within a couple of hours, Logan was there like the cavalier to save the day. Thank you to the entire team!
Alfred Musayelyan
9 months ago
Matthew is the nicest hillers guy ever were definitely using hiller again!On time, manors out of the roof, dressed well and had all the equipment needed and more for the job to be completed from the start.Very accurate and professional response to any question.Not 2 loud and pet friendly.Understanding to everyone and we all had a great experience.Helpful and funny thank you very much.
I had the entire indoor plumbing replaced. Dylan and Eric did a fantastic job. They stayed longer at the end of the day to make sure it was done right. The plumbing in a nearly 50 year old house had some complications. But they killed it!For sure, I'd recommend using Hiller. I'll be using them in the future for other projects as they arise.
Hiller has been our top choice for plumbing, HVAC and electrical repair/service for the last decade. Jacob and Daniel were prompt and efficient with a water heater installation... and I noticed that they cleaned up extra meticulously before they left. Bravo!
Renita Perkins
3 years ago
The installers were very professional, hard working and nice. They started the job at 10:00 am and they didn’t complete the job until 9:30 pm. It was a really big job. The reason that I didn’t give the company five stars was because there was a mix up with the size of two new air vents that were supposed to be installed, so presently I have two holes in my ceiling until they can schedule me for a return visit. That was disappointing. However the unit cools very well and so far I am very satisfied with the functionality of the system. I just hope it doesn’t take a long time for aa a return visit to install the correct sized vents. 😊
The job that the technicians performed was good. The only big issue that I have with the technicians is that when the job was finished they did not contact me to let me know they left my home leaving it unlocked and garage door open
Debbie Seldon
5 months ago
One of our toilets overflowed and water leaked through the light fixture on the lower level.I called for service around 9:00am and was told the repair person would come at7:00 pm.I phoned at 7:15 and 9:00 pm and was told I was still on the list.The repair man came at 9:50 PM.I wish there was a better way of keeping customers alerted to arrival time and have the repair person phone before they come.
Sherrie Davis
a month ago
I enjoy receiving my home services through Hiller. Nice professional staff and good quality technicians.
Josh was excellent! I was so impressed with his knowledge, warm manner, and ability to solve the problem! Thanks!
Nancy Stephens
a week ago
Excellent technicians and service. They gave good advice for an electrical question.
Leland Gregory
9 months ago
The guys from Hiller, Ryan and Chris, we’re helpful, understanding, and pleasant. Best company I’ve dealt with. I used Lee Company once and feel like they took advantage of my plumbing situation.
Pricing is extremely high. I was having issues with my heat pump keeping up with the summer temps. Called Hiller and they sent a tech. $260 to search for the leak, it took him less than 5 minutes to find the leak.Turns out my inside coil has a leak. I get quoted $4,500 to replace the coil and was told I need to replace my unit that is 7 years old. Get a quote for a new unit. The units I was quoted for a bottom tiers mid-level, but charging top teir premium brand prices.2.5 Amana 13.4 SEER, 1 stage = $11k2.5 ton RUUD 13.2 SEER, 1 stage= $10.9k2.5 ton Amana 15.2 SEER, 1stage= $15kWhich is ridiculously high. I called a local company and was quoted $1,700 to replace the coil.And got a quote for a premium brand Bryant 15.2 SEER, 2 stage for $8,800.Cant see myself calling Hiller ever again after try to overcharge by so much.I get its a business and it needs to make money but this markup is ridiculous
The techs worked all day to install my new furnace. They helped me to set up an online account, so that I can change temp at home through a website or an app. They disposed of all old materials and cleaned after themselves. One of them gave me his card, so that I could call him if I had any questions or issues. Overall, very pleased with installation.
He was fantastic, professional, friendly , and informative! Did a great job!
We had been having problems with our main line clogging for a few years. Afraid that we wouldn't be able to afford a professional plumbing company, we used friends of friends. That resulted in 3 or 4 visits a year at around $150 a pop to unclog our lines. Finally decided to bite the bullet and call Hiller, and so glad we did!While the others who came out were licensed plumbers, they just didn't have the equipment to thoroughly diagnose and fix the cause of the problem. Within 30 minutes, our plumbing technician, Tomas, had unclogged the drain, found the cause (those pesky tree roots!), and showed it to us on camera and where exactly the problem was outside in the yard. Turns out we need extensive work done. Yes, it'll cost us a pretty penny, but nowhere as bad as we thought it would. And Hiller even made that as easy as possible, with financing available and a 12 month same as cash plan.Tomas was very friendly and professional and a pleasure to work with. And Hiller is very good at communicating with customers. I arranged the appointment online at around 10pm, then received email confirmation of my appointment as well as a personalized answer to my question. I also received text updates of the confirmation, including a text notifying me that my technician was on his way along with his name and picture so we would know who to look for. A rep also called me to make sure I knew he was in his way. In case I hadn't seen the text or email that they sent. I was very impressed with the level of professionalism and customer service provided by Hiller. If you are in doubt, don't hesitate, call Hiller today, you'll be glad you did!
Blue Collar Sportsman
2 years ago
The tech that came out was nice so I'm not listing his name. He was fast and from what I can see the work looks good. BUT, he left boot prints in my tub, he was an hour late ( I know this can't be helped sometimes but a heads up could be sent. ) Some people do have to take off work to meet the plumber. The last thing is, he told me the person that did the previous job on my spiget outside didn't put a shutoff valve on it and connected it the wrong way, but he didn't put a shutoff valve on it either.
Melanie Jobe
5 months ago
They did a great job, and as always were friendly and professional. Thank you!
Presley Carter
a year ago
They wanted to over charges me for work that we didn’t need. Told me I needed a whole house repiped and turns out I didn’t. They wanted to charge me $5400, for this and I ended up getting a local team to come and fix my issue that they did the first time. If I was anyone I would try local team over this company anytime. They will stick you with a high bill, that’s all. The person that came out the day we called wouldn’t even go under my house. And tried to tell me I had steal pipes and needed to be took out. I had been under my house more than once and knew that they was pvc pipes. So again beware they will charge you more for stuff you don’t need.
The Hiller team were professional, courteous and timely. All involved (Receptionist, tech, project manager, installation team, etc) could not have provided a better customer service experience.
One of the sockets of Main electric box was not staying on. And he just fix it in one second.
Our heat was out for a few days when it was freezing outside. Hiller came ASAP, while no other company would come out. They’ll be our first choice for any other issues. Michael W. was so kind and professional. Our service to repair our heat was done as fast as reasonably possible.
Edit: I did receive a call and was adjusted on the charges. The total was $300 after a discount for two services was supposed to be applied. Still expensive but closer to what I expected to pay.DO NOT CALL FOR INSTALLS!! The technicians are great and helpful. However, the company policy is shady. We scheduled to have a dishwasher installed. Most retail stores charge around $120-$150. Calling Hiller it would be a $69 charge to have them come out in order to quote the job. When finished, the total cost was $403 with a haul away and apparently with a garbage disposal. The fact that they charge more than twice the cost of store installs is ridiculous. The only response they gave was that the initial service call fee is waved since they did service. Shady practice.
Allison Quintanilla Plattsmier
2 months ago
Dakota was prompt, friendly, and efficient. Grateful that he got us a working toilet again!
Lynne Thompson
7 months ago
I've paid Hiller in Cookeville TN +$500 to fix my furnace since November (service fees plus replacement of an inducer motor). No heat again this past weekend. Reach out to me and I'll give you my info so you can reimburse me. Happy you'll be or the service is free!
Katie Figgatt Marx
a week ago
Knowledgeable. I appreciate his ability to explain what he was seeing and doing during the process.
Danny Bonvissuto
10 months ago
Jacob from Hiller knew his stuff: Smart, honest and not only solved the issue but gave me a helpful heads up about preventative maintenance to offset future issues.Talk about value: I was quoted 4x as much, without exaggeration, for the same job by another Nashville plumbing company earlier this week. Glad I went with my gut and got a second opinion from Hiller.
Marie Westmoreland
6 months ago
very good experience, we are very satisfied with the company, very respectful and takes time to explain things, we have told family and friends them ,very happy customers. Ty and enjoy your day
Dylan our technician was extremely professional, proficient and sot on with identifying and repairing the issue. Extremely neat and cleaned up any trace of his being here. Will definitely use Hiller for all our heating/cooling and plumbing needs! Thanks, Dylan!
Julie Sumner
9 months ago
Technician Ryan Gleghorn was great-explained electrical issues clearly and was efficient. Also seems to really love his work. Another great experience with the folks at Hiller.
Ryan went the extra mile to make sure all my faucets were working properly after shutting off the water.
Darryl Nevels
11 months ago
The technicians were very professional and knowledgeable. They identified my electrical issue and helped me understand the issues. I definitely recommend this business! Thanks so much!
Henry Bechard
6 months ago
Garrett was outstanding! And the three other gentlemen were outstanding as well. If all your employees are as great as this crew, then you have the best workforce in America. Very impressive! Superior customer service and quality workmanship. Keep up the good work.
Blake was awesome! He was able to arrive earlier than scheduled. He quickly diagnosed the issue with the linking pipe and suggested his fix. He got it all repaired in under two hours! Blake is the go to guy!
Scott Anderle
2 years ago
Loved the guy. Super friendly and had the heart of a teacher! All their team have fixed the problems on their first trip to the vacation rental properties I manage. And they always get back to me quickly when I request an appointment!
Jenny Simmons
3 years ago
We have used Hiller for over 1 year. We have had technicians out to the house 10+ time for tune ups, plumbing problems, remodeling projects, AC breakdown in midsummer, etc. They are always punctual, professional and friendly. Almost every technician we have worked with has been a veteran, all have been great. Prices are good. They are reliable and extremely helpful. We are Happy Hiller Club members and it gives me great peice of mind knowing they are available 24/7.
Excellent company fixed our water heater today but have had them do electrical and plumbing and AC-heating services
Xavier & Ysabella G
a year ago
Customer service is polite and helpful. The techs were polite. My appointment was for 3 to 5. They were running behind due to volume of calls. AND still they kept me updated about the delay and time adjustment. I couldn't ask for better attention.
Thank you!
We had a great experience with Hiller. Scheduling was quick and the technician was both very professional and nice to talk with. He looked over our jobs and shared the job quotes so that we could choose which we wanted him to do. We’re very happy with the work and will definitely call Hiller in the future.
ronnie moore
7 months ago
He was professional. Explained things well. The one major downside is price. The prices are very high and it's ridiculous that you can't get financing for any work under 2,500. A lot of people have a hard time coming up with money.
No surprise that the service was incredible and Trevor handled a big task with ease replacing a grinder pump gone bad.
So happy with the electrician, Jeremy. He was very professional, figured out the problem quickly, and explained it to me very well. I saved so much money over a quote from another company who had come out and charged me and still couldn’t find the exact problem so told me they had to come back out for more $$. I’m so glad I trusted my gut and called Hiller. I’ll definitely call them first next time.
Cynthia Haynes
6 months ago
We had a hvac tuneup with Jerimiah. He was extremely thorough and knowledgeable. He communicated well with my engineer husband! He answered all his questions!!!!.Thanks you so much. I will request Jeremiah for all our hvac tune ups!
Grayson Dubois
a year ago
We had leaky tub faucet handles which had been repaired by a previous company multiple times, but never had a resolution. Hiller came out, looked at the leaks and found the true issue and replaced the bathtub valve and handles (using a kit that we had already bought). Despite challenges due to poor designs from when our house was constructed, the gentlemen did the job in less than 3 hours. When they left it was in much better condition than it had ever been (possibly including when the house was built.) Excellent work by Hiller, would recommend!
Sanjay Shukla
a month ago
Pro: Great customer service. Professionally installed.Cons: Conflicting explanations of HVAC UV lamp changing mechanisms between project manager and technician.Technicians unwilling to hear suggestions from customer for placement of HVAC unit and explaining the reason without any backing or validation.
Jessica Redmond-Cervantes
a year ago
We’ve used Hiller for several jobs, and we absolutely love them. They are punctual and easy to communicate with. They’ve always come and spoken and explained everything to us well and given us options and suggestions, even telling us ways to help save on costs and expenses. Highly recommend them
Gayle Van Veen
a month ago
Hiller installed a new water main in our subdivision last year and did an excellent job. I now needed to connect an existing irrigation system to the main line which was done today. The plumbers again did an excellent job. Very efficient, knowledgeable and accommodating. I’m never disappointed with Hiller.
The service by Hiller was outstanding. The light fixture is awkwardly placed on a sloped very high ceiling in the entry which has a stairwell right in front of the door. They figured out how to place the ladder, warning me it might damage the wood or wall, but were able to do it without any damage. Looked risky but they were such pros. It looks great. Also gave me advice about some other lights and color-matched the switch covers. Hiller has never let me down in electrical or plumbing. Highly recommend joining the Hiller Club!
Michelle Fechter
3 months ago
Technician was great. Here for a hour, job complete. But $380. That’s just thievery.
Very professional service - upfront about timing and pricing and excellent communication.
Molly Bombardi-Mount
10 months ago
We had a wonderful experience with Christian from Hiller. He discovered that our major problem had a simple solution. Hiller’s employees are competent and kind. They will be my first choice from now on.
I had a wonderful experience with Hiller today!! You guys ROCK!! My technician was knowledgeable, clean, polite, and efficient. Thanks for forgetting the HVAC up in running in this blistering weather. Great price!!
Alex and his hard working crew came 3 days earlier than promised. The roads were horrible and it was a cold install. They worked hard, followed social distancing protocol, and got us back up with a new heat and air unit in just a few hours. Phenomenal work under tough conditions when I needed you the most. My wife and I thank you.
James did a great job. Walked in, assessed what needed to be done, walked me through the details and got to work. Upon completion he thoroughly tested his work, actually found a small leak and quickly got to work solving all remaining issues. Not the cheapest, but you know it’s going to be done right when they’re complete.
updated review from 3 stars to 5 for the follow up and determination to make their first mistake right. Businesses will make mistakes but its how they handle them that matters. Good job Hiller.
Mary Fitzgerald
11 months ago
First time using Hiller but not the last. Plumber was professional, friendly and efficient. Very pleased with the service and communication from the company. Look forward to using Hiller again soon.
John showed up on time, was very knowledgeable and professional. He did a wonderful job and I will definitely be calling Hiller for any additional services that I need.
Leigh Elliott
5 years ago
Hiller was amazing! They came early for my appointment and my serviceman was fabulous. I especially appreciated getting a text with his picture prior to arrival. He took the time to show me how to operate my new water heater and what my warranty covers. Thank you!
Steven Loosier
2 years ago
We joined the Hiller Club and are very pleased with the maintenance service they perform throughout the year. They thoroughly inspect all the equipment and offer suggestions for improvement, but they aren’t pushy trying to sell you additional services. Excellent service.
Amazingly prompt after-hours service provided by gracious, caring, professional and competent individuals. Zach came to service AC unit, and promptly diagnosed the problem as electrical. Scott came shortly after to repair and replace exterior electrical panel and my air conditioning was restored for the evening which was especially critical for the comfort and well being of elderly visiting mother. Everything about this organization and their employees is startling and refreshing to see. The two men who made quick work of my needed repairs in the midst of intense heat at night came in clean trucks and attire. I don't know how these gentlemen are able to maintain such clean and unwrinkled white Hiller shirts both upon arrival and after finishing the job. I wonder, do they change clothing after each job? Also, the systems Hiller uses with text messaging to let me know that technicians are on the way is amazing. I am truly happy. Thank you Hiller.
Thanks. This experience could not have worked better. All jobs were perfectly accomplished. Ryan and Brady were polite, communicative with good suggestions and skilled. Everything was left clean. We are happy with the ceiling fan installation and the new plug.
Lizzie Krump
8 months ago
Jacob from Hiller was fantastic! He explained my electrical issues and safety issues, recommending the best options for us with quality and price in mind. He took the time to make us feel our home was important to him and Hiller. Highly recommend😊
Had a water heater emergency with no hot water and water flowing in the garage from the heater. Called Hiller and explained my emergency. Within 30 minutes a Technician was on scene and fixed the problem. Thank you Hiller for your quick response and professionalism. I recommend Hiller to anyone needing HVAC and plumbing service.
Came out the last two years did not flush water heater. Now it's leaking due to cedment build up. Paid for monthly service prevention. Nothing but a rip off.
The service technician did a wonderful job! Came Sunday evening, which was great!Found the problem quickly and offered a choice of solutions. Repairs and installation of equipment was expertly done and with great care as to how it looked as well as worked. Explained everything completely. He was very polite, respectful and pleasant. Couldn't have asked for more!
We called Hiller to replace our home’s water heater and they came the same day, had competitive pricing and were easy to deal with. Matthew was professional, honest, thorough and explained everything the job entailed. I would recommend them for residential work.
Jennifer Watson
6 days ago
I’ve never had anything but a great experience with Hiller. Always helpful, always professional, always quick.
Patrick Lanahan
a week ago
Parker and the Hiller Team were great. Had the perfect balance of service and sales + he talked me through system specifics so I had a better understanding of how everything worked.Signed up for the annual HVAC servicing program to ensure we continue to receive the same customer care in the future.
Great work. Mike did an excellent job and was very helpful and friendly. Gave us multiple options so that we could determine what worked best for us. Thanks again!
Both technicians were extremely professional, answered questions and provided detailed feedback on my plumbing system!
Hard to beat putting in a call at night and having them show up the next morning on time and getting the job done that day. On a Sunday at that. Would use them again.
Rachel Mckinnon
3 weeks ago
Brandon was fantastic! He took his time, did a thorough walk thru and explained everything. He was professional and courteous and best of all fixed our issue!!
Rachel Brannon
2 years ago
Could not be happier with the service I received from Hiller this week. I purchased a (very old) home this month and needed to repair the HVAC system. Many of the floor vents were not connected to the duct work, and the previous owner noted that other HVAC companies had told them this job couldn't be done. Micheal came out to give me a quote. He was extremely knowledgeable and came up with practical solutions to fix my issues. He provided an estimate quickly and I opted to proceed with the job. I was scheduled for work very quickly. On the day of my appointment, I received an email and a text letting me know that my tech was on the way. Both included a picture and his name, so I knew who to expect. Nick arrived and quickly went to work fixing the HVAC system in my crawlspace. He was efficient, friendly, and professional, wore a mask the whole time, and put his shoe covers on every time he entered the inside of the home. They were able to connect even VERY difficult to reach vents to the duct work and repaired everything in perfect working order. When I got the bill, it was exactly what I had been quoted - no surprises. Cannot say enough about how wonderful of an experience I had!
David Braman
6 months ago
We had Hiller on site for a PM on our generator. They showed up ahead of schedule, were extremely professional and happy to explain what they did.
Joseph Davis is excellent he is a great asset to Hiller
David Ferebee
7 months ago
Preferred customer for 5 years. Just came and checked HVAC system a month ago. Sub zero temps have shut down system and Hiller is not answering phone. If this is not resolved today, will be dropping Hiller as provider.
Querida Gardner
2 months ago
Dakota was EXCELLENT. He was very friendly and knowledgeable about his job. I would love to request him for all my services through Hiller.
Robert Brooks
10 months ago
Started on Sunday to get water heater replaced. Ended up on Monday getting it replaced. Both techs we great, Dylan finished the job. Satisfaction on all counts.
Steve was wonderful. He came in and was able to assess the problem. He then helped us decide which water heater would work best for us. He was able to go pick it up and came back quickly to get it installed and also put nice copper piping in to replace the subpar job that had been done years ago. I highly recommend Hiller.
Great gentleman did service. Happy with job. Thank you for coming a day earlier than expected. Second visit was earlier than scheduled and very appreciated. Thank you Steve Brown. Gave me info for next appointment.
I have been a club member for years. The plumbers and HVAC techs have always been professional and very helpful with any issues I may have. They will explain what needs to be done and answer all my questions. They have always been good about scheduling and getting to my home in an emergency. Thanks Hiller.
Cindy Martins
2 months ago
I have used Hiller for years and have been very pleased with their work.
robert burnell
6 months ago
The Tech (ericson) was great. He explained everything and was very nice. I recommend he gets recognized for his work!
Kendall was awesome! He got our circuit board replaced quickly and professionally with short notice. Hiller has been amazing with all of our HVAC/heating issues and pricing is very reasonable. Highly recommend!
Matt Roberts
4 months ago
Today, I needed help from the Hiller team to look at some dimmer switches I installed. Dominic and Shane were very professional, knowledgeable and a great examples of what customer service should look like. Thanks Hiller!
Vicki Stewart
3 years ago
With temperatures falling outside, I needed service quickly when I discovered my furnace was not switching on. I called Hiller and was greeted by a friendly associate who was able to squeeze me in for an evening appointment. The HVAC Technician, Josh, arrived within the time window that was given. He was professional, knowledgeable, and able to repair the unit immediately with parts that were on the truck. Overall, excellent service that I highly recommend! Great company!
We needed quick service to replace a leaking garbage disposal at our rental property. Hiller came to the rescue again!! We are loyal customers because of the quality of their work, the professionalism of their staff and consistently quick response when in need. THANK YOU!!
The Dutton's
11 months ago
Our septic pump had become undone. The tech fixed the small leak but the pump line cannot be straightened out therefore I have to get a pumped truck out and then get Hiller back out to plumb the discharge pipe. I can’t believe Hiller can’t get a pumper truck out. If this was a commercial job they would. This is BS.
I’m am very happy with the service from Hiller and especially with the plumber who came to my house. He was very polite, highly-skilled and punctual. I would definitely use Hiller again and would hope to have the same technician come for my next service call.
Veronica Adair
2 months ago
Was able to find the leak. James P was very polite and professional. Understanding of my situation and was extremely helpful. I was very pleased by the service
Jenny Griffith
6 months ago
After exhausting so many other plumbers, Hiller detected the problem and fixed it in 30 minutes. This has been an ongoing issue for 3 months. I’ve had 3 other plumbers leave without fixing the issue. Thanks Daniel for your knowledge and training!
Beth Ashley
10 months ago
My toilet broke early Saturday morning. I immediately began calling plumbers but either no one answered or I was told it would be Tuesday. I called Hiller and was right away speaking with someone who was kind, polite, and determined to help me. She arranged for me to be a work-in on Sunday and gave me details of what to expect. Sunday morning early I received a call from Hiller with another nice lady telling me the tech was on his way. Daniel soon arrived and was so kind and nice. He quickly found the problem and soon corrected it. He was pleasant the entire time and had me at ease. He explained every question. I was very pleasantly surprised with this entire experience from initial call to completion of service. I have already recommended them to family and friends.
Robert Davis
2 months ago
Our HVAC stopped working properly Saturday midday- the blower was working but even when the thermostats were calling for cooling only heat would come out of the vents. We contacted Hiller and they were able to arrive the next day in the evening (Sunday evening).Upon arrival Sunday evening we stepped through the issue showing that both thermostats (Nests) were in cooling mode but when either would 'kick on' to cool the house only heat would blow out. It was suspected that the thermostats were having an issue, so the technician jumpered out the thermostats to force a cooling signal to the unit (thinking, again, the thermostats were the issue)... again the heat kicked on. At this point it was determined to be a control board issue as opposed to a thermostat issue. I noted that there was a neighborhood power outage on Friday evening. Following that the Technician said, quoting the exact words, Okay so the next step is to call the parts store to see if they have a replacement control board, and that would be $200 dollar charge just to see if they have it or not. I let him know that the control board should still be under warranty by another company, so I will need to pursue that avenue with the other company.I called the other company and setup a service for the next day. They came out, stepped through the same verification of the thermostats, observing the heat kicking on regardless of situation, but performed the critical step of troubleshooting the control board and not jumping directly to we need to replace it. They performed their diagnostics and reset the power to the control board; this immediately fixed the issue and it has been running fine for the week following (so far!).Overall I am saddened by my experience with Hiller. I am unsure of if it was because it was a Sunday night with storms approaching, lack of proper troubleshooting procedures, or what the case was... but I am disappointed that the diagnosis went from likely an issue with the thermostats upon arrival to we would need to replace the control board without doing basic troubleshooting on the control board.If you use Hiller I hope you have a better experience than I did. I am out the $100 for the service call to Hiller, and if I had stuck with them through to resolving the 'issue' I would be out hundreds of more dollars in replacing parts that did not actually need to be replaced.
Hiller was prompt,the technician was friendly,courteous and knowledgeable. I was very pleased with the service.
Samantha Hoekenga
3 years ago
Had a great experience with Lance who was out to flush our tankless hot water heater. He was so nice, arrived well within the allotted time frame, and even went the extra mile to give me some advice (and look in my crawlspace) on damage to our wood floors from a leak we had discovered a few days prior to his visit. This was my first experience using Hiller and I was very pleased.
David Bordelon
4 years ago
For start to finish this company was great. Responsive and professional phone service, follow up update text to show which professional is coming to your house, and quick work in emergency scheduling.Jeff arrived at my emergency repair within an hour of my initial call and was a genuinely friendly professional who took the time to teach me more about my system as he worked. I could not be more pleased with his service and will be recommending him and his company to my friends when we need work again.This was, by far, my best experience with this industry.
Stephan Streckfus
2 years ago
Had Larry and Jordan come out today to rewire our bonus room, install can lights, and put a new outlet in the garage. Showed up on time and did an amazing job. Very professional and great communication, walking me through different ways they could tackle the job. After all the work was done, they made sure everything was cleaned up nice to where you'd never even know they were here. I'm extremely impressed. I'll definitely be using them for anything else I need in the future.
Leigh Burtchaell
6 months ago
Lilly was our first point of contact when I called. She was so kind and helpful to me. She was the most polite person I have ever spoken to as she continued to check in with me when she had to place me on hold. She was an angel.Curtis came to complete the plumbing work, and was an incredibly kind and professional man. He showed us what he was doing and completed the work.We are so grateful to both of them for getting our situation handled.
Laronda Henderson
2 years ago
I called Hiller and within 30 mins someone was at my house. I spoke with the technician and he explained exactly what he was going to do and quoted me a price. The repair took about an hour and the final price was $50 less than the original quote.Awesome customer service and quality work.
Andrew from Hiller was awesome. Fixed our leak. I know plumbing is expensive but goodness. This was a small leak, that was tightened and resealed with silicone. $180 which included a military discount of 10%. Less than an hour. Seem really high to me. Awesome that they recognize veterans! The work was outstanding.Well this is an update. Second time I have used Hiller and just as before they were awesome. Samuel knew exactly what was wrong fixed the problem and had us up and running.
Russell Rhoades
5 months ago
You never billed me for my Hiller Club renewal nor let me know that it was about to expire. Now you are billing for the full amount of your last visit. No right
I had two very knowledgeable and courteous technicians arrive to the house. They told me what they were doing every step of the way and when it came time to tell me what they found, they were very detailed about what the problem was and was not. They were clear about what I should expect to have to pay, and also how to handle things in the future so that I may not need to call for assistance. I appreciated the itemized invoice that also included pictures and directions on how to handle things in the future. They did offer to have me utilize the yearly maintenance plan which I fully intend to do. I highly recommend this company!
Jeanne Petersen
6 months ago
Troy was GREAT. Just left. He went the extra mile to make sure the work was done today.
Claudia Lombardo
a year ago
They are fantastic. They stick by their work. They do indeed correct anything if there is an issue. Couldn't recommend them enough in the Nashville area. Zack, Gary, Adrienne and the rest were all fantastic.
Emily McGinley
a year ago
James is the most professional and knowledgeable plumber I’ve ever used! Not only did he quickly install my garbage disposal but he fixed the drainage on my dishwasher as well. Kind and honest service, highly recommend!
Most service people that have been sent to me have been fairly kind-- with the exception of one rather pushy person.In the last year i've had my ac replaced and tuned a few times and now my water heater replaced (as well as a surprise electrical component). I suspect I over pay each time (after researching the average costs in my area for same service), but I guess it's the fee I pay to avoid the hassle of going through multiple quotes.Overall, my experience has been fine. They are reliable and do the work quickly and clean up. That's about all I can ask.
Fellipy de Castro
a month ago
Great service from Devin and expert. Provided explanation of issues and gave us great recommendations on filters to ensure our system runs optimally.
Ellen Terchila
2 months ago
Hiller always does a great job for us. Yesterday the two guys worked for hours on a complicated issue to figure out why our AC wasn’t working properly. They were professional and we expected to pay much more for the service given the amount of time they were onsite.
Hiller did a fantastic job relocating my sewer cleanout lines in preparation for an in-ground pool. They were not only my lowest quote but their service and installation process was exceptional. Would not hesitate to use them again!
Kelley Frances Fenelon
10 months ago
Ryan Gleghorn was thorough in his inspection and clearly communicated any issues or next steps as needed. He took the time to talk through his full report, was patient with our questions, and was clearly very knowledgeable (while keeping the information accessible). Hiller has been responsive and professional and Ryan was no different.
Nice guy. But tried to charge me 1300 dollars for a simple 1 hour repair. Do not recommend
We had installed anew thermostat but ran into issues with the heat not working shortly after. Justin was very professional and knowledgeable. He quickly understood the issue and got us back up and running
James Faulkner
2 years ago
Had multiple plumbers claim they were knowledgeable of tankless water heaters, only to later learn they didn't know what they were doing. Hiller sent Daniel over today and he was amazing! He was kind, professional, and educated on our products. What multiple others couldn't do, Daniel was able to do perfectly. Highly recommend Hiller. I will definitely use them again.
Brenda Rector
8 months ago
This company is #1 in my book. I have used them for major projects over the last two years, with total satisfaction. All technicians are respectful, friendly, professional and competent! I recommend them to all my friends and family. Thank you Hiller!
I am very pleased with the received from Hiller. The technicians that came and put in the new unit they were all so very polite, kind and very focused on excellent customer service. The project manager Brian Slayton went above and beyond in every aspect of his job. We were looking for several quotes to replace our unit, but nobody was as responsive and complete as the quotes I received from Brian. He went above and beyond with his service to us. The excellent customer service, the efficiency, and the completeness of the service has made me a Hiller fan.
Jennifer Gaddis
5 months ago
On time and very professional. Very knowledgeable tech Joe. They aren’t the cheapest in town, but they stand by their work and are very professional. Highly recommend.
The service person arrived on time, was very polite and diagnosed the problem with my AC. It was overall a pleasant experience. He is getting back to me on the cost and installation of a new coil. I am very happy I selected Hiller to do the work.
The Hiller dispatcher who took my afternoon call about a heater problem worked me into the next day’s schedule. Nice.David and Silvio were great! They assessed the problem with my heater quickly and worked until it was fixed. Both were considerate and kept me informed throughout the process. They even patiently answered questions and offered advice about other HVAC issues.Great experience, good service - thanks!
Rita Fentress
4 months ago
Technician did an excellent job and was particularly effective in explaining the work that he performed.
Kalia Johannes
3 years ago
We have had a terrible experience with Hiller. Our A/C began freezing up in early May. This is our first home and so I chose Hiller due to their promise that customers will be satisfied and several positive reviews I read online. I scheduled the appointment online May 4, 2020. The appointment date I was given was May 19 which was a bit frustrating but they exceeded my expectations by calling to say they could get someone out May 14, which I thought was great. That was where my excitement ended. They said we had a leak in our condenser and they would have to order a replacement. The part came in and they returned May 29 to install it. This is a large part and when the technicians installed it, they discovered the replacement also had a leak. Another part was ordered and June 15th a single technician returned for a two man job and installed the part. We thought that would be the end of it. The afternoon of June 10 water started leaking from upstairs where the unit is located and down through my ceiling and onto the floor of the first floor. We put a pot under it to catch the water and a paint pan to catch the drips under the unit due to the small space, so it had to be repeatedly drained. We turned off the A/C to try to get it under control and it got up to about 90 inside the house very quickly. We called Hiller and waited on hold for approximately 20 minutes or so. A lady came on the line who listened and was apologetic and said they would get someone out that afternoon but she couldn’t be sure what time. I also asked for a supervisor or manager to address the issue. I was told I would get a call back from someone in leadership either that night or by Monday 7/13 end of business. At around 9:30 that night the tech showed up and said they had left out a component, a drip pan for inside the unit during the repair and had taken away the one that was in our unit when they removed it. He checked to see if our unit was still available to get the pan out of it and it was not, so they had to order one and it would be in 7/13 as well. So we had to keep up the rigged drainage setup all weekend meaning we could not leave the house without my husband or I being here in case the water overflowed. This made grocery shopping and errand running inconvenient. Monday comes and the tech who came Friday evening comes and makes the repair and advises us a manager is supposed to be in touch to talk about the drywall damage due to the negligent repair. It is now Wednesday, 7/15 and I have received no such call. So I called Hiller again and spoke to another nice apologetic lady who advised she wasn’t sure how we “slipped through the cracks”.
Rachana Amin
4 months ago
I have been a customer of Hiller for a few years now. They always provide great service and are always professional. I found a major leak in my water heater a few days ago. Jennifer K provided phenomenal service and was informative. The project turned out to be rather time consuming but she was very thorough throughout the process to ensure I had the best outcome. I was extremely impressed by her. If I had any plumbing needs in the future, I will be requesting her.
Michael Palmer
a year ago
service was great tech was professional. only complaint I had was tech had to replace three part that cost around 20.00 and labor was 99.00 each that took around 5 minutes each to complete. that is highway robbery
We were very impressed. Jake and Andrew did a great job. They were considerate of our home and that was very much appreciated. They examined the situation, came up with a solution and quickly went to work. I will use Hiller for all of my home maintenance needs and you should too!!
Adrianne Austin
a month ago
Thank you so much Hiller for being there for me when I have plumbing issues. Your team of workers are very professional and helpful every time I call for assistance and the plumbers are super professional and awesome as well. Thank you.
Ellen Gilbert
5 months ago
Hiller technicians were professional, skilled, and seemed to really help us get the best service at the lowest price possible. They offered different solutions to our plumbing issues and went over and above our expectations.
Our technician was prompt, understanding, and answered any questions we might have had during our appointment. He was extremely conscientious and did his very best to keep our home clean. His work was solid and I have no concerns about how it will hold up over time. I would highly suggest using Hiller to anyone experiencing an issue and will definitely do so the next time we need a plumber.
Appointment made for the same day I called. Technician was very pleasant and explained the problem and how he would fix it. I’ve used HILLER many times and never have been disappointed.
Stephanie Fee
5 months ago
Their tech was able to fix a problem that has been ongoing for 10 months. We had such problems with our previous provider and decided to change. Best decision ever!!! Our unit is finally working as it should.
On time, very knowledgeable, polite, takes time to check things and ensure all problems fixed. I have used Hiller Plumbing in both Meridianville and Nashville for over 10 years and have been 100 percent satisfied.
Brian Thompson
4 years ago
Sam arrived early and quickly went to work diagnosing our problem and came up with a plan forward with upfront and honest pricing. Work was completed on time. Hiller took the time to check on the manufacturer’s warranty on the part rather than just charging me for it. Sam was polite and did a great job!!! Highly recommended!!
Sam McFarren
3 months ago
Excellent service, Technician Danielwas professional, knowledgeable, and friendly. Fast service thankyou.
Our A/C went out on a late Sunday afternoon a couple weeks ago. Could not get a tech in a timely matter. We called a competitor. Got much more quick and efficient service. That competitor now has our business. Hopefully other have great experiences when they have a need.
Steven Goodman
2 years ago
We decided to change our aging water heater. We knew the job would include extra work to bring the new gas heater setup to current requirements. Past interactions and services provided led us to call Hiller. The tech—one who has provided service before—came to walk us through the proposed plan. Since the plan wasn’t what we originally had in mind, he patiently provided all information and answered all of our questions. We agreed to have a new tankless water heater installed, including a recirculation system. While reviewing the upcoming install, he discovered aging lead pipes that showed distress and needed replacing. We were able to schedule two teams to do both jobs on the same day. From the moment they came in, everybody was extremely courteous, very professional, and never missed an opportunity to update us on progress. We particularly appreciated that each introduces themselves and what their role was—something that was very helpful when as many as 9 people were present at one time. There were no issues during either the tankless water heater installation or during the pipe replacement. The teams took all possible precautions to limit dust and tracking in—it was clear that they also swiped clean the areas where they worked. Overall, we were once again very satisfied of the services that Hiller provided us, and we highly recommend them.
Diane Davich
4 months ago
They came out during an electrical outage said it didn’t matter they could fix the problem. They did not fix it and would not return my money. Light switch still does not work.
Eric Dilbone
2 months ago
Our tankless hot water heater developed a leak from one of the lines and was dripping on the ground every time hot water was used in the house. I went to make an appointment and was able to find and opening the next morning. Very simple to schedule service using their website and was able to upload a video of our leak in action. The technician arrived on time and I was given a heads up with tracking information to know when to expect help. He was very courteous and quickly diagnosed our problem and offered a solution. He worked quickly and did not make any mess. He even offered to check out other problems around the house to avoid having an additional house call. Overall extremely pleased with the speed of service, quality of work, professionalism and we'll highly recommend them. Thanks Dylan and Hiller!
Domonique Gray
4 months ago
Great service! Polite, friendly, efficient…Hiller has become my go-to for repairs.
Brady Dale Morris
3 months ago
Amazing service! The new faucet they installed is working perfectly and they cleaned, replaced, and tightened up the valves and tubing under our kitchen sink leaving it better than they found it. Will definitely be using Hiller for future needs!
Very positive experience using Hiller. This was the first time we had called them and they responded and came to see the issue quickly. The person that came out was able to quickly diagnose the issue and replaced our water heater the same day. We would use again!
I was TOTALLY impressed by these guys. They came on time, were very knowledgeable in the tankless water heater that we wanted installed, and the next day they were back again, on-time (again). Installed it and stayed til 6pm on a Friday to finish the job. I am very OCD on installation but they did a phenomenal job. All of the water lines were installed professionally with copper pipe and looked great. Better than I could do. Ha. Well done guys!! Will definitely use again.
Kalen was extremely professional, responsive, and honest.
Did a fantastic job repairing plumbing in my kitchen and installing a new half bath. Reasonable price upfront and discussed any changes in that price as new issues were found. Very professional and courteous. Would recommend and will use again.
Been a Hiller customer for years.The technician arrived, took him to the toilet to repair. He moved the Fluidmaster toilet repair kit off the top of the toilet, took of the lid, and started working. I asked what he was doing at one point and he said two things, went out to truck, came back, opened up a new toilet flap and installed it. When he gave me the bill I asked why he was charging me $18 for a $6 part. He told me it was for carrying it on the truck. I asked him why he didn't use the one from the repair kit he moved before starting. He removed the charge. He then called me a liar.Not my best Hiller experience.Edit: Hiller Plumbing customer Service reached out to me about this and have resolved the issue to my satisfaction.
Donna Cravens
11 months ago
We’ve used Hiller for years now and they always do a wonderful job! They are polite, respectful, and always very professional! They are very thorough and work with you to ensure the job is done to your satisfaction. We will continue to use Hiller because we can count on them to get the job done right and in a timely manner!
Julia Charles
2 weeks ago
Clean, quality work and came in below estimate!
Laura Picataggio
a year ago
I’m a real estate agent who had a client under contract on a house where they needed some quotes on the electrical and plumbing. When I called to schedule a quote, they were able to fit me in for an electrical and plumbing quote the next day. Chris, the project manager, Steve and Dakota all came out to a property to perform quotes on electrical and plumbing needed to be updated. They were extremely professional and helpful by answering all of my questions. I will definitely be recommending them to my clients in the future who need quotes on these items.
Hiller installed a new HVAC system on our house. They were friendly, professional, punctual and careful to follow COVID safety precautions. They did the install during a cold, snowy day without complaining. One tech kindly fixed a folding closet door (that I knocked off track during their install) without being asked. Another guy thoroughly cleaned their footprints and debris off our wood floors before they left. These guys were awesome and I felt this was the best possible service I could’ve gotten for this job.
jan barnette
7 months ago
Josh was fantastic. He diagnosed and corrected the problem quickly. Hiller did a great job of letting us know when he would arrive. Josh was very patient. It was important to him that our sink was working properly and the repair was complete.
My agency was so thrilled with the first service we received from Hiller, we decided to use them again when our water heater sprung a leak. The tech they sent was great! He showed up early, he was polite, he was courteous, and he was extremely knowledgeable. He suggested a few minor preventative repairs to keep us from having leaks in the future, and even repaired them for free! Thanks Caleb! You're the best!
Deborah Jett
8 months ago
As always, Hiller was professional and knowledgeable with repairs needing to be done and corrected/fixed to full satisfaction. The Hiller Company is the only company I use and have been a member of The Happy Hiller Club sinceI've owned my house for 13years. Deborah B. Jett
I moved into a 100-year old house and had the unfortunate experience of inheriting some pretty terrible plumbing work! The Hiller team had to come to my house on three separate occasions within 2 weeks. You can say we became best friends and I'd recommend the incredible team to anyone.SHOUT OUTS BELOW:Steve Brown was professional, friendly, knowledgeable, and identified a nasty plumbing issue upstairs with our toilet! He also fixed my nasty flap on a downstairs toilet, and helped figure out why my water bill was so high! THANK YOU STEVE!Dylan Holcomb was able to identify a leaking tub and fix the problem on the spot. Another friendly, knowledgeable, and efficient expert! THANK YOU DYLAN!Lastly, our sink/garbage disposal had been giving us problems draining and we had to have Hiller come back for a third problem! Zach Johnson, the project manager, identified that our drainage system needed to be completely re-done as our kitchen sink was draining into our bathtub in an uphill pipe. (not a good set up) Zach was the bearer of bad news but gave us a reasonable quote and scheduled a team to come out within 5 days for a 2 day project! TY Zach!Re-doing our drainage system was like an episode of fear factor. We have an insanely tight crawl space, and Sage Brawner and his crew came out and executed the job within a day and a half. They were professional, and even when they identified additional problems underneath the house the price of the job never changed. Everyone on the team met my rottie Roxy, and they were very communicative over the two days on where they were at. You couldn't pay me to go under my house, and these men were living under there for an entire day! THANKS SAGE AND SQUAD! Roxy misses you!It has been two weeks since they have been here, and all our plumbing is working better than ever. (knock on wood, am I right?)Everyone deserves a raise who came to my house! Truly a breath of fresh air having such a friendly and skilled team of people working on my house. Couldn't have asked for a better experience!!!!Being a new home-owner, it can be scary and challenging know where to spend your money and who to trust. Hiller has gained my trust (and Roxy's) and I couldn't be happier to have used their services!
Ashley Draper
3 years ago
I’ve had nothing but great experience with Hiller! They recently installed a new HVAC unit in my home. The two guys who came out worked tirelessly and diligently to make sure everything was in perfect condition before they left. Not only was their work top-notch, but they kindly put up with my 5-month-old puppy who just loved getting in their way. They even did a great job cleaning up when they were done! I will definitely recommend them to family and friends.
I used Hiller for a bad A/C leak but I postponed the full repair by almost a year. The first time they did a quick fix that lasted for a few months. My technician Zach was super responsive both times, he had made good notes about my unit and was able to use the warranty to pay for the part saving me a ton. I won't find out if the unit works perfectly till the summer but if it doesn't work well they will come out and diagnose for free.
Lindsey Hermann
6 months ago
Matthew and Terrell were fantastic when servicing my unit for the first time since I signed up with Hiller. They were quick to diagnose my issues and explain their recommendations. They replaced needed parts quickly and verified that everything was working properly. They were professional and courteous as well. Thanks guys!
Wayne Meisels
3 months ago
Fixed hot water heater and saved me money. Technician were on time. Only problem was that it took two days to get an appointment.
The techs that came out (Robert Fening and another gentleman we didn’t catch the name of) were a joy from the moment they walked through the door. We had previously called Lee Company a few days before and quoted us $400 per hose pipe that needed to be replaced, as we had quite a leak on our outside hose faucets due to my negligence of leaving my hoses connect during our first freeze/snow. Robert came in, greeted my boyfriend with a smile and instantly reached down to pet our dog, showing us he had great intentions and a kind heart from the very beginning, as some company’s (like Lee) will jack up prices and not seem to care about the small details and customer relationships. He went right in, looked at the problem, instantly told me a price and got to work. On top of fixing our main issue, he unclogged my guest bathtub at no cost, and added a stopper to my master bathtub, which was not added at the time of build, at just the price of the part. AND ON TOP OF IT ALL, he noticed my storm door handle was a little loose, along with a screw at the top being stripped and REPLACED THE SCREW AND FIXED MY STORM DOOR. My boyfriend was ready to take this man to dinner with all of the hard work he put into our home in such a short amount of time. He was prompt, worked quickly and efficiently, and made us feel like we were a valued customer. If I could leave 1,000 reviews I would. We were so lucky to have called Hiller and get our amazing Techs. Give them a RAISE.
Laurel Douthwaite
5 months ago
My tech Jacob was great. He worked efficiently and effortlessly. He was able to help me with my garbage disposal issue and was so kind. Keep up the great work!
Larry Crutcher
9 months ago
We found Ryan Gleghorn to be very helpful, personable, &!professional, he did his job well. We couldn’t have asked for better.
Stephanie Carter
a year ago
I was so thankful for Marcus to have fixed my light switch, one had went bad but I chose him to replace both. I was so happy it wasn’t worse, plus the price was reasonable. He did such a great job, I would definitely ask for him again. What really impressed me over other companies, was how fast my appointment was made, I didn’t have to wait long. Keep up the great work keeping us safe from these hard times. Thanks for having great employees too.
Steven Sedberry
3 years ago
There is simply no company in Nashville better than Hiller. We tried some of the smaller independent shops first, because most people are conditioned to think that these are a better value. Nothing could be further from the truth with Hiller. They may be bigger, but they are clearly better.We have used Hiller for the past 10 years for all of our heating, cooling, plumbing, and electrical needs. Their work is top drawer; their responsiveness is excellent. And their prices make their work an excellent value. Their staff is great, and their technicians are knowledgeable and experienced.Most importantly, if you aren’t happy; then Jimmy will make it right. He is still very personally involved in the business and makes sure that Hiller customers are happy.Thanks Heller for being a reliable and excellent service company!
Cameron Greene
a month ago
I have had hiller do several jobs for me over the past several months. The work, for the most part, has been good. The technicians have been professional. My only gripe was my most recent work done. My AC stopped working and was holding water in the basement. The first technician came out, said the condensate pipe was clogged, and flushed the system. I was charged a little over 200. This worked…for less than 12 hours. I called again and a different tech came back out. He stated that the pump was broken. This was replaced, and I was charged 650 dollars. I was a little annoyed that less than 12 hours before, I paid a substantial sum, for it to not be the permanent solution. When I questioned tech #2 about this, he stated that while he understood the frustration, it was non negotiable. Decent companies should say, hey we missed the real problem initially, let’s work with you on the second price, or refund the first. Don’t expect this from hiller. Overall, good work, kind staff, just unwilling to admit their mistakes.EDIT: 6/29/23 13:26Hiller reached out quickly to resolve this issue with me. They have agreed to refund the initial visit that was unsuccessful. Honestly, I’m impressed. Will be changing my review to 5/5.
Kathryn Weaver
5 months ago
I am very impressed with plumber, John Legaspi’s knowledge and professionalism. He explained every service he performed in a manner in which I could understand. Very polite and he is my plumber preference this day forward. Thank you John !Also, had my electrical maintenance visit. Ryan gave my house the most thorough checkup it has ever received! Explained everything that needed to be corrected for safety’s sake. Found the reason my outlet outside wasn’t working, repaired it, checked my electrical panel, made suggestions for later this year, found an outlet I didn’t even know I had. Then he checked the expiration date on my smoke alarms, which were all expired and installed new ones. I feel that he was really interested in my home and safety, in performing this complete checkup. I never felt like he was just going through the motions and wanted to rush off. I will request Ryan Pennington for all my electrical work from now on.Thank you Ryan, John and The Hiller company!
Complete experts at what they do. Chad did an exceptional job at immediately identifying the cause of my AC problems. He quickly fixed all issues in a quick and timely matter. I couldn't recommend Hiller more.
Josh, the service technician was thorough and extremely helpful. Although it was not the reason for my initial call, he asked if there were any other issues. He looked at the water heater and repaired several issues. He was awesome.
I called early in the morning after having a shower faucet fail the night before. They told me they could have someone out same day to repair it. The gentleman arrived on time and was polite and courteous, he took a look at the problem, let me know what would need to be done and fixed it quickly. Everything works now and his expertise is greatly appreciated. Thanks Trevor, excellent job. I would recommend hiller to anyone who needs plumbing work based on my experience.
We had a kitchen drain stopped up. Kevin was very professional and explained what he was doing. I live in an older home and have had continuous issues with pipes drains and septic. He knew exactly what he was doing and didn't give up until it was fixed properly.
LeCarlin Collins
a year ago
First time using Hiller. Customer service was amazing! Our service tech David Barron was very professional and went above and beyond to get our couple of jobs done! The upfront pricing was a nice touch. Also the use of technology as far as keeping us up to date and informed was above and beyond what I expected! Will definitely use them again!
Overall experience was great. Crew was on time and completed the job efficiently. Guys were knowledgeable and friendly. Explained the new equipment and what to do in an emergency. Left work area clean and tidy. Estimate was a little pricey but you get what you pay for. That’s the only reason for four stars instead of five.Update: Feb 2020Used Hiller for 2nd time. On time, price was as expected. Cleanup was done well. I will use Hiller again. Alex and Dylan did a great job.
Elizabeth Summers
a year ago
I was very happy with the service. Hiller was able to come out the same day I called them. I had leaking under the sink. The faucet and most likely the plumbing to the sink had not been replace in 56 years. Everything was taken care of in 2 hours at a very reasonable price. Second time I have used their services and have been very pleased both times.
Megan McMurtry
a year ago
Mr Keel was great. He showed up on time, was friendly, and did a great job. At one point there was a hiccup and he could have left it good enough and I would have been okay with it but as he rightly pointed out annoyed long-term. So, he insisted on doing it right. I appreciate the attention to detail and the quality of the work.
The company was very responsive in getting somebody over to look at our toilet. And as soon as the toilet came in the service person came over promptly. He did a competent job. However there were a few problems. The biggest one was the discovery while standing 2 feet from him as he prepared the bill unmasked, that he was not vaccinated. He should have told us he was not vaccinated and asked us whether we wanted him to wear a mask. When he was finished we asked about whether he had replaced any other parts. He provided an answer but I would say he was not proactive in our interest in determining if he had replaced other parts.I had also been left with the impression in my first conversation with a company that if we had the toilet installed the first visit fee would be waived. Perhaps I misunderstood. But at the time of payment I was told the fee was not waived. So the toilet installation was completed promptly and seemingly correctly, but there were definite negatives.
Tanya Johnson
9 months ago
Ryan Gleghorn was real knowledgeable and explained everything he did so we could understand. He was not rushing and took the time to make sure we understood what needed to be done. We did not hesitate to have the work done. He was really nice and polite. I will be requesting him from now on and telling family and friends about him.
SeanTyler Peratikos
2 years ago
The service was great. Diagnosed the problem and fixed it fast. We needed to replace a nest Thermostat it turns out. The tech went and picked it up same day and we were all set within a few hours. It was a bit more pricey than I hoped, and after doing some research I could have replaced this myself for about $300 less. That being said, everything outside the price was fantastic.
We've used Hiller for over 15 years for both HVAC and out plumbing needs. Without exception, every experience has been a very good one. Each technician has been competent. timely and very professional.
Had a leaking copper Tee in the ceiling that was original to the house. I drained the lines and cut the tee out in preparation for the plumber. After 4.5 hours and two different plumbers, it was finally fixed. They didn’t clean up after themselves and left a mess.
Trevor and Dylan did a great job for me today! Very friendly, respectful professional and got the job done. I highly recommend.
patricia mcdannald
2 months ago
My service man was very knowledgeable explained everything in detail. Did not push me to do anything other than what absolutely needed to been done.Discussed the future of my water heater since it’s 12 years old and what kind of service would be done on it at that time. I am very impressed with Hillar and I have a service man that’s close to my area and he would be available anytime I needed any service done.
I called Hiller last night after work hours about 7:00 pm. I had run out of freon and it was getting very hot. I had my son and several of his friends spending the night and was worried they would all be uncomfortable. I am a Happy Hiller club member. I had a regular scheduled tune up but it wasn’t for another 7 days. Hiller came out at 10:00 pm filled my hvac and we were good to go. Thank you so much for your great customer service and sincere concern for your clients!!
Albert Reidenbach
a week ago
I was called prior to my appointment, person was friendly and good with my Dogs , I will use them again
All of their employees are professional and prompt. Their prices are a touch higher than other estimates but as far as service and accountability, it is worth the extra. They have quality product offerings with expert installation. They have replaced several major systems for us over $10k and I couldn’t be happier! You get what you pay for.
Kaitlin Thanhauser Flynn
3 months ago
Thank you! Benjamin was so competent, help and kind. Went above and beyond! So appreciate it!
Wonderful!!! Awesome!!! Our HVAC unit went out, the first place we called turned us down while my 5 month old sat in the cold. I felt so bad then I called hiller they gave my wife and I a payment plan, and I've used them till this day. Thanks for your recent work on replacing our water heater once again y'all came to our rescue 14 year later. 10 ⭐ We love y'all!!!From,The Lewis Family
Our experience with Hiller fully lived up to their slogan. In one of the hottest weeks of the summer, I called in and Deborah was kind, personable, and effective over the phone. John Krebs was dispatched and quite literally did whatever necessary to restore our broken AC unit for our household immediately. John diagnosed the problem, and when he and Project Manager Micheal Crook uncovered that a new unit would be necessary, John stayed late into the night to ensure a temporary fix would provide us air conditioning until the new unit could be installed. Micheal then came over the following morning, taking time out of his weekend, to help us make a decision on the best unit for the job and schedule installation. He also performed a complimentary review of our duct system, windows, and house efficiency. Before leaving, he left us his personal cell phone to reach him if we needed anything else. From the initial call to then end, Hiller treated us not as just clients, but family. There is a reason that Hiller vans are everywhere today and it starts with their dedication to the customer experience.
Rickey Chenoweth
2 months ago
He was on time and professional I was very impressed with the quality of work he gave us
Deborah Taylor
2 months ago
We had a clogged drain which caused the shower to back up. Trevor asked great questions to assess the severity of the issue and took care of it quickly. He was friendly, professional and knowledgeable. Thanks for the help!
James Richards, M.D.
3 years ago
We were able to schedule a repair call within a day. They sent a picture of who would shown up which was nice. Austin was professional and polite. He showed us exactly what was wrong and gave us an estimate and stuck with it. Overall, very happy with the service and signed up for their maintenance plan.
Mikey and his 3 man crew went above and beyond in professionalism. I hired Hiller to ground a pool I had installed via Pool and Spa depot. Pool and Spa Depot were the absolute worst people to deal with and did such a shoddy job that even this Hiller crew saw the issues. Hiller Plumbing not only restored our faith in humanity but were able to get everything grounded and install our motion sensor lights in a day.Thank you guys for being friendly, professional and getting the job done!
Elliott Herbold
3 years ago
Trevor did a wonderful job today. He was thorough, found solutions, and was very helpful. He had a great attitude and willingness to make sure everything was correct before he left. Really appreciate all of his efforts and attention to detail. Trevor is first class. I would recommend him to anyone who needed help.
Fixed the water leaking. Water pressure was very high and the water heater bladder also needed to be replaced.
Very professional and knowledgeable about the work needing to be done. I would recommend them to anyone!!
Lyda Goldsmith
5 days ago
Eric was great and came on Sunday too!
Just a great crew, tremendous coordination of who was needed and when. Everyone on time, knew their job, worked like dogs, and genuinely good and nice to be around. Cleaned up what they messed up , and more, and we're just the BEST.
Megan Callaham
a year ago
My house hadn’t been cooling, and my electric bill is through the roof. I figured it was my HVAC unit. There was a little hiccup in scheduling, but when the tech finally got there, things got better. Michael was friendly, professional, knowledgeable, and didn’t roll his eyes while I followed him around for the first few minutes while he checked things out. My unit was fine. So, he looked under the house and a bunch of other things I didn’t actually watch him do. Eventually, he figured it was the thermostat and why my electric bill was so high. But he didn’t stop there, he also found a bad relay point in my heat kit. So he replaced the thermostat and let me know my house was cooling and made me aware of the relay point, but assured me I don’t have to repair that until it starts to get cold. So, I was unhappy with the messed up scheduling and not happy with how expensive repairs and replacements can be, but Michael was the best and fixed as much as he could, answered all of my questions, and was super considerate of my time. If we can request techs, he’s my guy.
Landon came and did a plumbing inspection for us, while Shon worked on our AC. Both techs were very professional, thorough, and easy to work with.
I had a gas leak and the gas company shut off my service. I called Hiller the next morning and they sent the technician out before noon. He was blue to make the repairs and coordinate with the gas company to get us back up and running by 5pm. My technician David was very experienced, courteous and a good communicator.The price was very fair.
Erica Mansker
7 months ago
Hiller is our #1 for anything HVAC, plumbing, and electrical. They’ve always been the nicest, and very patient with two new homeowners who don’t know much about anything. They’re quick to respond and have been able to come check something out either that day or the next day. Very affordable, and efficient. We couldn’t be happier we found Hiller!
Plumber was very kind and efficient. Price was too high.
Edward Sachs
10 months ago
Technician Ryan Gleghorn did a great job. He worked hard to figure out and solve the problem. He communicated well and explained all our options and costs. He was very thorough and careful.
Hiller is great: consistent and dependable. They have helped us with several emergency repairs in the past. This was our first experience with a more traditional plumbing need. Our disposal died and some do-it-yourself repairs didn’t hold up.Jeff was fantastic! He was right on time- early actually- personable, polite, kind to my dog, efficient in his work, cleaned up perfectly. Thank you!
The experience has been horrible, I had a window from 10 am to 12 pm to get some work done for my tenants, and the technician came in at 8am , and did not knock on the door or anything but left a note on the door saying that he is sorry we missed him, and left. I called the dispatch asked about it and they said sorry about it, but we can give you another spot from 11am to 1pm. I then notified my tenant so they can be aware. the 2nd time when technician showed up at the house, he was able to diagnose the issue, and told my tenant he will reach out to me so I can approve the invoice or work order, but did not even call the primary number on the account, and the technician did not leave a voicemail or send a text letting us know about it. and just left again.
Our heat went out last night and I called this morning to get them to take a look. They let me know they could come out today, called before they came, arrived within the hour that they said they would, and didn’t try to upcharge me. They advised me it was an easy fix to replace the capacitor. So simply, no gimmicks, great customer service. The technician, Troy, was super friendly too. Thanks guys!!
Aaron Thomas
6 months ago
Called in Friday, they came on time on Monday. Quickly fixed my issue, forwarded other concerns to his manager to provide a quote who immediately scheduled a visit to come provide the quote. So far so good!
Technician was pleasant, professional, courteous and knowledgeable. He was informative and explained everything in detail.
The electrician from Hiller, Zach Childers, was helpful! My electricity shut off due to issues with the meter base outside of my home. He was quick, informative, and nice. He checked everything he could inside before heading outside where he discovered the issue all the while telling me what he was doing which is very appreciative!
Allison Parisi
a month ago
They were wonderful and I would highly recommend. Scheduling online was easy. They even called to let me know the technician was running a little behind and would arrive at the later end of the window given. I thought that was above and beyond given the fact he did arrive within the window. Jordan was nice, professional, and immediately identified my issue and had it fixed fast. Every step of my interaction with Hiller was excellent. Thank you for fixing my leaking toilet!
My technician (Roy 3) was prompt,friendly and always helpful. He even asked about the status or updates on his previous work that he had done to prepare for some remodeling. Due to this continuing level of professionalism I would highly recommend Hiller to my friends and coworkers.
Hiller plumbing saved my weekend! Saturday I had a water heater fail. I now have a brand new one in 24hrs! They are professional and compassionate!
Valerie Kessel
3 years ago
Always professional, courteous, helpful, and trustworthy, Hiller technicians have done a lot of work on my vintage home getting its infrastructure up to par. I have peace of mind that their work will be done correctly and that any issues will be covered under warranty. So thankful for techs like Darrel who treats me like family, takes great care of my home, and provides extraordinary levels of customer service each and every time he comes to work here.
Larry Kistler
6 months ago
Excellent service. Keith and Jacob were very professional. I also appreciate the text reminders and tracking. Thank you.
Adrienne Fancher
a month ago
Steve and Stephen showed up early and installed a new water heater and washing machine hoses. Thankful for their efficient and professional work.
Hiller promptly sent a technician out for our emergency. Greg was not only professional and courteous but absolutely friendly. He resolved the issue quickly and with such joy. He takes pride in his work and the Hiller company. He arrived in his crisp white shirt. After working under our home in the crawl space, his shirt was no longer white but his smile was still shining brightly as he left. Thanks to his service I will definitely recommend and use this company again!Sincerely,Lianna Hamm
Both of the gentlemen were really phenomenal! They were honest they were very delightful great personalities and I truly enjoyed their company. I like that they tried their best to fix my unit and they did what they could and the service was just excellent!
Diane Maloney
3 years ago
My Technician was awesome! He is very professional; very clear about what my issues were, how they happened and how he planned to resolve them - which he did. He even showed me my damaged parts that he replaced! He was quick and efficient. I really have enjoyed my relationship with the Hiller family.
Brooke Mansfield
a year ago
I called Hiller after working with another HVAC company caused more issues than repairs. Nick from Hiller set a new standard of what I could expect from an HVAC repair company with their consistent communication, clear diagnostics, and overall professionalism. I will recommend them to all my friends that have HVAC issues in the future.
Mike Christian
3 years ago
The installation team was great! Very experienced with attention to detail, tireless workers and dedicated to pleasing the customer...5 STARS for James and his team!On the other hand, the management project leader was totally uninvolved with me or the project An Amazing demonstration of lack of communication and leadership skills. We had many unforeseen problems and delays where he was totally unavailable for advice, comment or contact. He left after the first few hours and literally had no follow up with me or the project outcome. Zero customer service! Left me with a very poor image of the company, 1 STAR for finding my house and showing up!
We had to spend an extra $200+ with another provider to diagnose electrical issues we were having after Hiller replaced our entire electrical panel. Turns out the guys at Hiller can charge $4k to replace a panel but don’t know how to properly label it, effectively putting other electricians who worked on our house at risk when they were shutting off certain breakers to do work but in reality all of that electrical was still live because Hiller mislabeled our panel. So dangerous, so careless. To make matters worse, my husband Daniel reached out to Chris Green the project manager at Hiller MONTHS ago and were told he’d be in touch. Safe to say we’ve received radio silence. No resolution, no trust in this company. Plenty of electricians in town, choose one who won’t put your wallet and the safety other electricians in a bad position and not give a damn about it.
The technician throughly assessed the concerns by looking from different perspectives and provided the best answer.
Carly Schumacher
11 months ago
We had an entire HVAC system replaced. They were quick, professional, took care of all the additional details that came up, and explained everything along the way. Great experience and glad we selected them for this big project!
Dispatch was great and very helpful. Tech came bc sump pump wasn’t functioning and water was all over basement. He reported after being on site a few minutes that sump pump was backed up with “garbage” and he had to clean. I offered him a trash bag and he accepted.He came back 10 minutes later with a trash bag about 1/3 full leaking with every step he took. Would be nice if in this type of job, tech would have their own leak proof container. Hiller charged $229 for 15-20 minutes of non skilled clean up. It was a Sunday so I knew it would be high, but that seems not commensurate with work performed.
Steven Suhrbier
a year ago
Install of zone unit was not done correctly. Wires were connected backwards (upstairs wire to downstairs zone and vice-versa)One duct for downstairs was ran to upstairs trunk line.A second crew came out and fixed these issues as well as installed a Honeywell gateway that was needed for zone system that we were not advised of in quote. The crew left after making repairs yet the gateway wasn’t installed correctly. I had to connect it to my network myself.I am very concerned about what else could be wrong with our install moving forward.
The electrician, Roy, was very professional and friendly, and he did a great job educating me about electrical panels and smoke and CO detectors, which were old and needed to be replaced. Great job!Hiller prices a bit steep, though; but I suspect they’re in line with industry standards.
Trevor with Hiller was amazing!So incredibly kind, patient and professional.He not only gave me peace of mind by quickly and efficiently repairing two of my toilets and replacing a water heater part, but also took the time to check an additional problem with my kitchen sink.If not for him taking the extra time to check my water heater pressure, I would have not known that the pressure was too high and taken the means to fix it. And I do believe he saved me from a potential bad situation with that in the future.I would highly recommend Hiller if you want the job done right!
Laura Alexander
3 years ago
Timothy and his assistant were both wonderful and did a great job on installing a new gas line for our gas range. They were friendly and professional and the cost came in below the gas company’s estimate for the same job. They were able to schedule the job right away and I’m very happy with the results.
Sheila Battey
10 months ago
Ryan Gleghorn was on time and very friendly. He thoroughly checked the electrical in my home and answered any questions that I had. He also gave me suggestions for improvements and enhanced safety.
Willard Armes
a month ago
Our Air Conditioner had gone out and Technician Austin R. quickly assessed the problem and attempted to repair our older system. Although our system ultimate required a replacement, the professional efforts and courtesy extended well represented the Hiller brand—reinforcing our confidence and loyalty to the company.
I called at 7 in the morning re 2 smoke detectors that chirped although we had changed batteries. We tho't that the detectors needed to be replaced as it had been 10 years since they had been replaced. I didn't believe that they could replace all of them on such short notice but they did. We really appreciated their response.The technician was pleasant and cleaned up after himself. Also much appreciated.
renate galan
2 months ago
The repair tech that came to fix the A/C was the nicest most patient employee.from your company.He explained everything to and my daughter very well!
Hiller never gave up on solving my gas yard light repair all the service techs were wonderful Garrett, Stephen, Trevor, and Dillon.
Brandi was fantastic on the initial call and Bob our service rep couldn’t have been nicer. In addition, efficient and didn’t gauge my pocketbook
The only company I can truly say there were really no complaints I felt like a part of a family even with hundreds of employees you gave 100% they gave back 150% that's why the company does so good Jimmy treats his people as individuals SO this is why you get top quality work.Thank you Jimmy and the ladies in hr
Great service as usual from Hiller! I highly recommend joining the Happy Hiller Club; it’s a great value! Shout out to our technician Jonathan Kidoo. He was on time and very professional and explained everything thoroughly. Thanks Jonathan!
Bryan, my technician, was very professional. He arrived on time, did both electrical installations quickly and efficiently, cleaned up the work areas completely and hauled away the old fixtures. He was polite and explained the bill carefully. Best of all, everything looked good and worked perfectly. I would use his services again without question.
Theresa Hicks
2 years ago
I am so happy with Hiller and have been with them for many years. My central H &A was so old (20) and for so many years they came out and fixed it, no complaints always friendly and understanding. They have always provided the greatest customer focus. Last year I had Hiller replace my old central H&A system, finally and I Wished I had done it sooner. My new one has cut my electric bill so much. I basically depend on Hiller for electric & water services as well and when I had issues over the last 10 years they were out at my house promptly. I don’t worry I’m happy, with Hiller.
Mitchell B White
5 months ago
Benjamin Guess is a rockstar. Installed a new filtered line to the icemaker, but also fixed several other problems that previous installers had created.
Cameron is the best. He assessed the situation and price and fixed it all while maintaining a positive attitude. Great guy, great company.
Laura Carlson
10 months ago
Michael and Aaron were on time, responsive and very professional. Fixed my hot water and other safety issues in no time. Highly recommend using this company.
Arrived early, gave an accurate quote, did a great job and left me feeling confident in the workmanship. Always a pleasure doing business with Hiller. If you prefer no surprises or drama, call them.
Susan Schoenbohm
3 months ago
Chandler was very accommodating. It turned out he could arrive early, so my waiting time was shortened. Then, seeing I needed a new faucet, rather than requiring me to reschedule (he did not have a replacement faucet on his truck), he waited the 20 minutes while I went and purchased a faucet of my choosing. In that time he removed the old faucet, so it worked out well. He was here for a little over an hour and a half. I thought the charge was a bit high, but I really appreciated the service.
Mike Kowalski
2 months ago
Had to wait a week for tech availability but totally worth it. Jeff made the repair quick and easy.
Chris Mccarthy
4 years ago
Joe and his assistant did an Excellent Job!! Professional, competent and on time. Dalton construction team were very good as well!Thanks for doing such a great job for us. We will definitely use Hiller Plumbing., Heating in the future. Robert the install inspector was very efficient and good at diagnosing the problem and the fix needed!
I've been using Hiller now for about 2-3 years and each technician had been very professional and knowledgeable. I have scheduled annual maintenance but have also used them for repairs. Much needed for the weather here in TN.
Gary Gossett
4 months ago
Tech made adequate repair. The price was outrageous. I will never use or recommend Hiller to anyone under any circumstance.
I was quoted over $600 to install one electrical outlet in the unfinished storage area under my stairs. There was already an outlet on the other side of the wall that the electrician could tap into, so it wasn’t a complicated job. When I expressed my shock, he went outside to talk to his boss and miraculously came back at $300, half the price! Still on the high end according to average costs for the installation of one outlet in Nashville. I had him do the work, but I will never use this company again.
Suzanne Pomy
11 months ago
I have been a member of the Happy Hiller Club for several years. Recently my AC stopped blowing cold air and it got pretty toasty inside the house. I called the office and spoke to Aubry. She directed me to turn off my unit and then scheduled me for a technician visit the next morning at 8am. I was so relieved! No one wants AC issues in Nashville in the summer. Ben Kelley arrived right on time, diagnosed the problem and fixed me up. The house was cool in no time. These guys are life savers!!
Mike Garavaglia
2 years ago
Problem was leak in pipe (tubing) in wall as part of low cost builders water pipes for slab home development. Many homes in development have reported near same issue as homes age to near 10 years.Service was prompt, courteous, and informative. Repair service man was exceptional as he explained everything, PLUS, showed where a SIMILAR repair had been made years prior to our purchase.We definitely will call on Hiller, and ask for our Service Technician again the next time we have any issues!!
Have used Hiller for a few years and have always had great experiences. Recently, I had some electrical problems that caused a power surge. Very grateful to the wonderful electrician (Jacob S.) who spent hours thoroughly checking all the wiring to determine the cause, even working through really bad storms. The power surge damaged several major appliances, including our HVAC system. Big thank you to Matthew L. who came out late at night to work on our unit and returned with the needed parts to complete the job. Both Jacob and Matthew were professional, knowledgeable, timely and very kind. Thank you both for all you did to help us through a stressful situation!
Barbara Goetzman
3 weeks ago
Different people were called in to help with installing a tankless water heater in my townhouse. There were unusual challenges but everyone was very professional, polite. The project took5 hrs in the heat I'm assuming the roof work and all details were completed accurately. Very impressed with everyone. Also appreciated Zack J. saying he'd take care of the dry wall repair, repkacement(small).
One of Hiller's core values is they care. Very true! From the moment I walked into their facility they greeted me with a friendly smile and made me feel at home. I would trust them to fix any HVAC issue I had.
The best. Have been a contractor before retirement 10 years ago dealt with residential customers and understand the business although was not in HVAC but have dealings with Heller plumbing and cannot tell you how well we have been treated by their people the home office everyone there give them five stars
Cheryl Raiford
2 years ago
This was my first time using Hiller and I was not disappointed. They installed a GFCI outlet and a bidet. Trevor and Khalik were awesome on keeping me informed in detail of the work the needed to be done and the cost. They arrived on time and were very professional and courteous! Trevor followed them by installing my bidet! He was also very courteous and professional! He was on time and even ran through some instructions on how to operate the bidet! Great experience and will definitely use them in the future for any electrical and plumbing projects.
Stephen Clabough
a year ago
The technician, Roy, took the time to problem solve multiple electrical issues at our house. He took the time to explain not only what he was doing but why he was doing it. Hiller always fixes our issue after one visit unlike other competitors in the area. Furthermore, the time Roy spent explaining why he was following certain steps illustrated his expertise, showed he cared, and reinforced that we will continue using Hiller for the services where I do not feel comfortable working myself or do not have the time to resolve. Terrific experience. Make sure you keep him working for Hiller.
Matthew was perfect! Not only did Hiller get some one to me the same day, but he arrived right at the beginning of the time frame they gave. He was compassionate and explained everything to me in layman’s terms. He consistently let me know about the charges before he did the repairs, and he even went the extra mile. I was wary of using Hiller since I hadn’t used them before, and I’d had a terrible experience with another large company. He made me feel comfortable as a female homeowner, and I never felt like he was trying to take advantage of my lack of plumbing knowledge as I’ve had happen In the past. The whole experience was pleasant and cost effective. I’ll definitely use them again. Thank y’all so much for restoring my faith in these types of service calls!
Called at 11:30 and was told a technician was called “who didn’t want to get out of bed.” But was told he “Caleb” was in the way. When he didn’t show after an hour, j is called back and Amanda, who works for a 3rd party company answering phones, had no idea of my initial call and had no idea when someone could get to me while my toilet was leaking from the hose and not stopping when I turned off the water. I then called lee company who got someone out within 30min and fixed the problem. I WOULD NOT RECOMMEND HILLER company after hours. LEE Company was AMAZING and took care off all my after house needs within a reasonable time and for a reasonable price and they were very easy to communicate with.
Chris was great and explained the issue with the air conditioner
Hiller delivered the best service I have probably ever experienced in a repair/service call. The technician stayed until the problem was fixed (and it was complicated) and was extremely professional. The service was so good that I signed up for an annual maintenance contract for all of the HVAC systems we have (multiple units for different floors). I could not be happier with Hiller and will continue to use them from here on out.
Sabrina Williams
7 months ago
I needed Hiller to assess the reason the garbage disposal was not working and to check the hoses connected to my washer & dryer. Two men showed up for the appointment, Duane Drye and Darnell Terrell, the latter was in training. They looked at both situations. I was given options, e.g., new disposal vs. repair of old one, etc. I made my choices. Both were incredibly professional and courteous. Everything was thoroughly explained to me. It was clear that both men enjoyed their jobs and liked the company for which they worked.
Tech went above and beyond all that we needed. He didn’t rush us and answered all our questions. I highly recommend Hiller and ask for Jacob
Marilyn Smith
8 months ago
I had an emergency plumbing that needed to be fixed. My professional worker name was Steve Brown. He came in and assessed the problem and 30 minutes later the problem was forever fixed. I will be calling on Mr. Steve Brown for all my plumbing needs in the future. Great job, I'm extremely satisfied with his services. Thank you Hiller. 🙏🦋
Daniel Macksood
a year ago
Absolutely fantastic service. Three prior plumbing companies were unable to diagnose our plumbing issues (new house with poor plumbing drainage throughout entire first floor). Hiller’s made the effort to check our entire crawl space and found the problems immediately. Merrill Mow was so helpful and professional in explaining the issues and the corrections that were needed. Expecting a 2-3 day repair, we were extremely happy when the repairmen (Levi Kidd and Isaac Kidd) completed the entire task in 1.5 days! Both Levi and Isaac were incredibly helpful. They took the time to talk and explain all issues and never balking at my questions. Always putting on new foot covers when entering the house, Levi and Isaac expressed their knowledge, courtesy, and professionalism throughout the job. I honestly couldn’t be happier with the service we received from beginning to end. I plan to use this company exclusively going forward.
cheryl hayes
9 months ago
Technician was very knowledgeable and explained things very well - also he showed up on time - and he didn't try to sell me something that i didn't need
Hiller responded so fast. I had no hot water and my tank needed to be replaced. The guys that were here were extremely professional, answered all my questions, good humored, left my basement cleaner than when they arrived. I wouldn’t use anyone but Hiller.
I never leave reviews or take surveys, but this time I must. On Sunday 7/28/2019, I attempted to remove my outdoor water faucet. I soon realized that I had broken the copper pipe that connects to two. Stressing out about not having running water due to shutting off the water main, I had no choice but to call a plumber. I had no idea when the repair could take place or the cost it would require. Basically I had no choice but accept the consequences.Immediately after calling Hiller I was reassured that they would have someone come take a look as soon as possible. This was on a Sunday so I figured it would take hours. Within an hour I had a technician at my door (outstanding). The technician Brian was very professional and personable. He quickly diagnosed my damage and gave a fair estimate of the costs. All work was completed in an hour or two. All labor and parts were $311.25 for emergency service because of a Sunday.I am so pleased at the cost, timing, labor, and every employee I had the pleasure of associating with during this experience. Thank you Hiller and thank you Brian for a great job. If there is anything I can do to recommend Brian for a superior job or advancement this would be it. He and Hiller are a great reflection of what great service should be. Thank you!
Will Parsley
4 months ago
Garrett was really nice And courteous i am looking forward to seeing him again
Peter Mercer
8 months ago
Super pleased with the service provided by Hiller. They were able to fit us in early and we worked with Garrett who was super nice and had it fixed in no time. Would absolutely use them again!
Waldens Puddle
a month ago
Allen, our technician, was amazing! One of the hottest days of the year, he was crawling around in our attic, trying to install new LED lights in our exam room. He was courteous and made great suggestions for efficiency. Best of all, he cleaned up every scrap of dust and material, and took the old broken equipment with him For disposal. Good move Hiller on hiring Allen!
Jennifer Feldhaus
2 months ago
So helpful and quick! I had a house full of guests and they worked around us to remove my old water heater and install a new one. I will definitely use them in the future!
Very pleased with the service and the price. The technicians unclogged a very stubborn drain. Knowledgeable, friendly, careful of our home. Great price. Customer service agents were fantastic. Would definitely recommend them and will use Hiller again.
Nicholas Dembiec
a month ago
Dedicated to wait for a supervisor to explain a situation and I baught a tankless unit.
Thanks so much for your quick turnaround and for the affordable price in getting our plumbing issues resolved. Duane Drye (our plumber) was fantastic! He explained (in understandable terms) his findings and the source of our plumbing problems. He did an impressive job!! This is the only company I will use for both my plumbing and cooling needs 😊Wayne H
I appreciate the quality of the job-reliable, dependable.
Very happy, new condenser unit was installed today. Thanks to Chris Moses and Seth who worked together with the manufacturer to get it replaced at no charge to me. Thanks also to Trey and Will for arriving promptly and completing the installation in less than 2 hours.
Janette Peters
11 months ago
From the start to finish Hiller performed beyond our expectations. They were able to send a plumber out the same day as our request (on a Saturday). Everyone we spoke with was professional and courteous. We are so appreciative of their fast response and technical ability.
They were on time, professional, and efficient. I’ve used Hiller before and will use them again!
Katrina Maddox
2 years ago
My experience with Hiller was incredibly seamless from start to finish. I called in the morning after discovering my water heater was leaking. They did not have an open appointment for a few days, but the agent called around and was able to work me in for a same-day replacement! Everyone was pleasant to work with and the technicians were very professional and kind. The work is quality, labor is reasonably priced and they leave you feeling like they will take care of you for years to come. Happy with Hiller for sure!
Espy Snodgrass
10 months ago
They did a great job! The plumber showed up on time and fixed the issue within an hour. I will definitely use them again if I need a plumber.
Absolutely wonderful!
Timely, experienced, and friendly professional outdoor electrical installation of lights and security cameras.
Super great experience! I had Ryan as my electrician and he was able to come on short notice on a holiday, which I really appreciated because my fridge and freezer were thawing. Excellent work too, he taught me how to fix it myself for next time!
In only two days:• Hiller replaced our main floor HVAC system.• Our sales contact was excellent and very informative, not at all pushy. He thoroughly explained all of our options.• The installation crew came the next day. They were on time and very efficient. Showed us how to use the new thermostat.So far we are very pleased!
Dan Dellinger
4 years ago
I called Hiller on a Saturday after finding a spewing leak in the distribution line from my hot water heaters. They immediately answered and made arrangements for a Sunday service visit. No hastle, no gouging. Very clear on pricing. Techs arrived ahead of their scheduled time and gave me options for the repair. Again, I appreciated their honesty and integrity. Repair was done the same day. They were at my house for about 6 hours. I elected to install a new system given the age and poor energy efficiency of my existing units. Very impressed!!
Elisha Atkinson
2 months ago
I use Hiller for all of their services & I have always been pleased with their quality of work. Today they install a punch list of electrical items for me. Their guys were kind, specialists at what they do and a pleasure to work with. I will definitely continue to use them.
Had a/c unit looked at for not cooling and detected the problem.
My 18ft ceiling lights had gone out and I was preparing to replace with LED lights. The LED estimates I received from everyone including Hiller were expensive, but the Hiller technician shared an effective alternative retrofit recessed LED lights. These were much more cost effective and gave me the desired effect. The Hiller team installed a week later with no issues and wer very conscious of wearing their masks, and protecting my furniture etc., all while maneuvering the big ladder through our home. Great job by the Hiller team.
Patricia Miller
2 months ago
The service man was very professional. He even spent a minute to replace a light bulb for me which I could not reach. I was very impressed by that . He also helped me organized a ducted cleaner for July. Overall I was very satisfied with the service.
Timothy Thompson
a year ago
My mother had this Kohler generator system installed. There have already been two repair calls completed for wiring issues, and the picture below shows how the wall was pieced back together after the installation. Numerous inquiries regarding wall repairs have not been resolved. The standard response has been someone will get back with you. If this is standard procedure, then there should be some verbiage in the agreement that states wall repairs are not covered as part of the installation.
Noticed water heater not being serviced for the last 8 years. Called Hiller. Told them this. When they come out to do THE thing I need done they hedge on doing it. Claim that a 10-12 year old water heater could fail if they flush and fill. The wh is warranted for 12yrs. I don't think so. This is Hiller playing games. If they don't want to take responsibility for damages in a routine flush and fill then they need to be up front with that info.. As I said, when I called I related the situation, AT THAT TIME Hiller should have said that they would not take responsibility if the maintenance action caused a failure. But no, no warnings until I was already on the hook for the $199 fee. Just CYA tactics. Am not likely to do business with again. At least as far as water heaters go.
Melanie Jarzynka
a month ago
I think this is a racket. I just wanted the inside unit cleaned well. Every time the techs opened a panel or looked at something, there was going to be another charge. Then it got to the point that everything needs to be replaced. It just doesn't make sense that HVAC company cannot take apart the unit and clean it for $300.
Yesterday my water heater sprang a leak. I called yesterday afternoon because calls to several other plumbers went unreturned. They answered and scheduled me for today. They arrived to do the repair first thing this morning. It was done after a few hours and was done cleanly and efficiently.
Jillian Chambers
a year ago
My grinder pump stopped working, what I thought would be a Hugh cost to replace, turned out to be a simple fix. Not only did they not overcharge me for their time, they were very professional and kind to show me how to maintain the flow.Instead of being taken advantage of, I was empowered. Thank you for your services. I am a new widow who is attempting to be “man of the house”. Thanks to you, I feel much more confident that I can do this.
Our condo unit needed its AC unit serviced, but none of the units on top of the roof were labeled. Our tech DJ took the time to help us identify which one was ours and was able to service the unit and give us tips on how best to maintain it. Would def recommend Hiller.
I own a rental property and have an annual service contract. They remind me when check ups are due and handle most other repairs quickly. They send notice when they are on the way and call me after service with a report of work completed.
Miller Hogan
4 months ago
We hired Hiller to install the gas line, electrical and to relocate our sewer line for our pool installation. All the technicians showed up on time this morning and completed the work in a timely and professional manner. They explained everything they were going to do and all of the next steps in the process. This is not the first time we've used Hiller and their timely and professional work is the reason we continue to use them.Follow up 03/13/2023: Hiller came back to finish up the installation for our pool. Once again, they delivered in a timely, professional and courteous manner. I highly recommend this company.
colin8696908
5 months ago
I used them for about 10K worth of pluming and electrical work a year back. The electrical was priced ok but they growsly overcharged me on the pluming costs. The job was fine but I don't recommend people I don't trust and the whole thing left me feeling not great about them or their management team.
Jacob did a fantastic job adding our additional lighting. Recommendations were great for the work, the price was fair and the work was done very well. We are extremely happy with this install from start to finish.
Carolyn Baker
5 months ago
Had a stopped up bathroom sink got it fixed in no time. Very professional and friendly.
Sandra Bates Grant
a year ago
After trying to get an appointment with a few other plumbers for service at our house and being told that they would call back in a couple of weeks to try to make an appointment, a freind recommended Hiller. When I called them the receptionist was very helpful and able to schedule us for service to begin in a couple of days!!The service team that arrived was very helpful, professional and explained what thy saw as the problems and how they would fix them.Once they were finished, they walked us through all that had been done to correct our problems. And to ecplain all the warrenties.The crew was very kind and very professional!I will call them again , if ever we need them and I will recommend them to others.
They were very cognizant of letting us use one of the toilets and faucets while they did a major overhaul of our plumbing. They managed to replace huge cast iron pipes while keeping a bathroom working for us.
Cutrena Webster
9 months ago
I would highly recommend it to friends and family. They took care of my plumbing problem with such professionals, and let me know what was going on through the process, After the job was finished I noticed a leak so I called to let them know and they sent Blake out to fix the leak and all was well again. If I have another problem they would be the one I would call again. Great job you guys.
Collin Husbands
3 years ago
We always have a wonderful experience with Hiller. They are professional, straightforward and never try to “sell” us things we don’t need and always fix the problems we do have. They always wear shoe covers and during the COVID pandemic, the tech wore a mask and was respectful of our space while still getting the job done. On our last visit Jennifer was prompt, extremely personable, professional and great at explaining our issue, why it happened and what needed to be done to fix everything in a cost effective way. Will not hesitate to call Hiller for all our needs. Completely recommend and appreciate the services they provide.
David Linaburg
a month ago
Gas tankless hot water heater repair! Excellent work, got us up and running temporarily while waited for parts and then very efficiently did part replacement once then came in. Solid, professional and friendly techs both visits.
Karen Gosnell
10 months ago
Jorge was THE BEST! Can’t say enough good things about Hiller’s professionalism and integrity! Thank you, Hiller and our awesome technician, Jorge!
Danielle Basile
a year ago
Blake and Isaac were so great to work with! They explained what was wrong and what needed to be done. They were thorough and professional and just really nice guys. When you have someone in your home for a few hours it's always a bonus when they are good people. Wouldn't expect anything less from Hiller, as every experience we've ever had with them has been exceptional.
Jonathan was professional and informative. He thoroughly communicated the procedures performed during the visit.
Bob was amazing! Very professional, honest, and found the issue right away! We will definitely use Hiller again!
Morris Brown
5 months ago
The two guys that came out were very professional did a really good job and cleaned up afterwards.
Daniel and Tyson arrived promptly, quickly diagnosed the problem and gave me a very reasonable quote to repair. I’ve had other plumbers try and upsell allKinds of stuff in the past but these gentlemen did not give me the sales pitch. They were very polite and professional. They’d be welcome in my home anytime. Yeah Hiller! Happy I am!
Hiller arrived as promised. The tech offered a clear explanation of a minor issue we were having with our a/c unit and why the repair was important. He was efficient and thoughtful. We were very pleased!
Hiller is always responsive to our urgent need. I know they are always busy and go out of their way to make sure we get the service we need as soon as possible. We are in the middle of a winter storm with very low temperatures and our heater stopped working!!Our HVAC was serviced by Steve C. And he was kind, experienced and knowledgeable - he explained the problem clearly and the repair was completed sooner than I expected! I am toasty warm now and I am very pleased with today’s service!!
Emmett Brown
8 months ago
Truman our tech really inspected every part of our had unit. Very detail, very professional, and took the time to make sure our unit was safe and in good working order. Five stars and a thumbs up for Truman and Hiller!
Natalie Efstathiou
3 years ago
The job was done quickly and accurately. So they not only replaced a galvanized pipe that was doomed to burst at some point but they added two stickers and a shut-off valve in my house. Great service. Professional work, punctual, and the greatest thing about Hiller is peace of mind because they will stand behind their work and if something goes wrong it is on them. Love Hiller! So happy that I can rely on professionals and have peace of mind.
Hope Ellison-Fletcher
9 months ago
I had work performed in 3/2019 that in 10/2022 was discovered that it wasn’t done correctly. I have a manufactured home and in the crawl space there is plastic on ground, vapor barrier and insulation before subfloor. None of the pieces were reattached after “repair” made. Turns out it wasn’t repaired correctly and had been leaking slightly. This was all discovered when my son was under my home re-leveling it. I wrote an email to the head honcho and the next day PR called and asked if they could make it right. So the very next day, two gentlemen Chad & Joe from the Bowling Green office came out and made it right.Thank you Hiller!!
James page and Steven along with their helpers went above and beyond in ensuring we were happy Hiller customers. Their interactions were professional and their installed job was perfect. If we hire Hiller again we will ask again for these two.
Jay Bradley Rephan
6 months ago
My Happy Hiller maintenence team lead by Christopher Most, didn't do the open it rinse it, close it back up & leave... They actually did maintenance on my HVAC and took pictures of my unit (as they progressed) & their team of two spent about 2-hours doing the voodo, that they do & then Chris came inside and showed me what was up with my system. - - So I was very happy!FWIW, 8 years ago, Hiller installed this system with a 10-year warranty and in this 16-year old home, the whole-home ductwork has never been cleaned. I asked for an estimate for Hiller's price he said $1250.00 - to be fair there are a couple of other reputable companies in Nashville that undercut that price considerably. Just saying...
The technician was able to come earlier than expected which was great because the problems were affecting my ability to work since I work from home. Once diagnosed he was able to explain what occurred to cause the problems in a way that made sense, and he explained the cost for any work needed prior to starting any repairs. I will definitely use Hiller in the future over others I have used in the past.
Not a good experience. The technician told me the outside condenser coils are running hot. Instead of cleaning the coils he recommended replacing the condenser and evaporator coils. The estimate was $10,000 for both. That is an extremely high price. The coils can be cleaned and probably don't need to be replaced at this time. I would not recommend Hiller.
Hiller is detailed and professional. I’m elated that they were able to add me to an earlier appointment.
Hiller technicians always do a first class job. They show up when scheduled and are always polite, professional and efficient.We just had James and Damon help us with upgrades in our kitchen and replacement of our breaker box. Everything was done in a most excellent manner.
Richmond Coffey
2 months ago
I’ve used Hiller for ~12 years now and always pleased with their work. New hvac, new water heater, hvac service. However, they have become increasingly slow with service calls and I am really beginning to wonder about my loyalty and what the happy hiller club is really providing me. Took 5 days just to come out for hvac capacitor repair that took about 30 minutes. Response time needs to improve dramatically, especially based on my total spend with them, the supposedly “happy” hiller club, etc. ***5/25 Update*** - Hiller did make prompt contact with me, apologized, and we reached a mutual satisfactory resolution. Apparently there was a mix up in their office regarding the nature of my service call - down situation or general maintenance.
Daniel Fagan has been to my house before. He is the nicest, most professional employee. He should be on the commercial for Hiller. The last time he was here was 2020 and we both remembered. He is a major reason will continue to use Hiller and recommend to others. Thank you Daniel!!!
Mandy Callahan
a week ago
This is my third experience with Hiller and they are truly one of a kind service. Bob was our professional tech that we requested back bc of his swift service and HONEST GOOD WORK!! This company is lucky to have him, he is top notch!!
Getting an appointment was super easy, when the technicians arrived they analyzed the issue and found the problem, gave me an estimate and fixed the problem quite fast
Two times I have used this company. Both times, not only were they on time, but kept me in the loop on their arrival.The first time, they came out and repaired an HVAC wire. They quoted one price, but was able to find the issue without doing the full work, and charged me a fraction of what the original price was. I would never have known that they did anything different, but the repairman was upfront, honest, and extremely professional.Had them come out yesterday and install a tankless water heater. Their pricing was more than fair, the installation technicians were extremely helpful, professional, courteous, and knew exactly what they were doing. The project manager that I worked with was very knowledgeable, and extremely professional as well.Highly recommend.
Hiller representative Chris De Jesus is a great human! His maintenance and service is top notch! He explains all services and is very thorough. He is also a very kind, polite, and caring young man. Joshua joined him for today’s maintenance, he is also kind, explains well, and is a nice person!Thank you very much Chris and Joshua!Thank you Hiller🙂
Hiller was very good at keeping us in the loop about when Ryan, our electrician, would arrive.Ryan was very knowledgeable and professional, and a pleasure to work with. He diagnosed the problem in about 30 seconds. He also checked out 2 other problem spots while he was here. He is very good at explaining things so that even I can understand them. I'll tackle almost anything else, but I do NOT do electricity. He then did a safety check on our smoke detector. Did you know those things are supposed to be replaced every 10 years?! I didn't. 5 stars, thanks, Ryan!
I scheduled them to replace a $25 tub spout and they charged me $229. I felt this was too high. However, after speaking with their customer care manager he was able to adjust the amount to my satisfaction. Great job all around!
Michael came out to give us a quote on some electrical additions we want to make to our new home. Very nice guy and took his time explaining the options he felt would be best for us.
Carrie Walker
a month ago
They did a fantastic job. Our hot water heater had started to leak and they came out same day and gave a quote and replaced it.
Jorge was so helpful and explained everything he was doing. He was on time. It actually worked out a little earlier than expected which was great for me! He was very professional but also relatable. He made sure to explain the cost before I agreed to anything, which was so great. They were charging $359 for faucet install which felt very expensive. I was glad he showed me before I let him work and then let me decide if I still wanted the work done (I declined). Overall GREAT Technician & great service! Just be prepared to pay! They’re worth it! 9/10 - Would recommend and hire again
Great couple of guys, professional who had to replace a 16 year old water heater. Especially hard when in my home the washroom is too small and both washer and dryer had to be removed before they could work in the small space to put in the new water heater Cleaned up all the mess and finished in a timely manner
This was a recall of a previous visit for similar issues. I felt that the technicians did not do as thorough a diagnostic review on the first visit and required me to clear brush from the AC unit then charged $200 Labor for less than an hour work to replace a capacitor. Then the technicians spent more time trying to upset their maintenance plans than it took to explain what they fixed. Probably last time I use Hiller. Not happy face!
Larry Sullivan
9 months ago
A tree took down our power line and damaged the mast to the house. Ryan from Hiller came out very quickly on a Sunday and fixed it better than it was before. This is my first interaction with Hiller but it won’t be the last.
Lance was the nicest guy & very professional! He stayed late to repair my toilet that wasn’t on his schedule & also brought in my garage can! I am very pleased with him & his work! Dinah Petree
Johnnie Brandon
4 years ago
I'm so happy we used Hiller. My Mom needed several things done and our technician Lance Ellison was wonderful! He was so respectful of Mom's house and did such a fantastic job with everything! He definitely provided one of the best experiences we've ever had with a repair service. Thanks so much for sending us such a great person. Johnnie
Jasmine Jackson
2 months ago
I purchased a new split system. The technicians were great! They ran into a problem, explained the problem & explained how they were going to fix the problem. They started around 8 am & finished around 1pm. They took their time, thorough & made sure everything was completed correctly. I’m super glad!
Emily Maffett
3 years ago
This was our second great experience with Hiller. It was so easy to schedule the appointment online. I received an appointment confirmation soon after I submitted the form and Darrel was right on time. He gave me a rough (very, very close) estimate as soon as he got here, based on the information I had provided, which I really appreciated. He was extremely professional, kind, and explained everything he would be doing. We will continue using Hiller for all of our PHCE needs!
Yvette Lyons
6 months ago
Justin was very professional and pleasant. He did a great job and was a delight to talk with. I will definitely request him the next time my maintenance is due. Thanks Justin!
Service tech Brady was thorough and quickly identified and fixed electrical switches that weren’t working. Would highly recommend him and Hiller
If you don't like reading, the summary is Hiller is both more expensive and less effective at performing electrical work than West Side Electrical Service.I had a Hiller electrician come out to look into installing 2 Ring floodlights and replacing a light fixture on my back porch. The electrician quoted several possible options, none of which were exactly what I wanted. The cheapest option which I came up with and the electrician said was possible was quoted at just over $600, but he said he would have to check with his master electrician and schedule another visit. None of the options could be completed right then and there, so he would have to charge me the $69 service charge for basically doing no work.The following week was Thanksgiving, so I figured nothing would happen then. I reached back out the Monday after, and was told the master electrician was on vacation and he would confirm everything when he got back in a day or two. At the end of the week, I reached out again and received no response. I then contacted another electrician. I called them on Saturday, and they were able to schedule me for the following Tuesday. Not only were they cheaper, but they did what I initially wanted and they did it on the first visit. All total, I spent just over $400 for better workmanship. I would recommend West Side Electrical Service anyday over Hiller.
On time efficient and reasonable price
As good as it gets. Right on time. Great communication. I could send a photo of the problem when I booked the appointment. Repairman makes photo of completed work with serial numbers of parts kept on file if further issues . Price very reasonable. I’m sold.
Jeannie Schneider
3 years ago
Great experience. Old water heater couldn’t be resuscitated. Made the decision to replace with tankless and the crew stayed all day and got me set up ASAP. Very nice team. Picked up all old equipment and trash. Wonderful!Update - used Hiller again to install a generator. Great experience again from beginning to end. And each time the bids have been competitive.
I had two toilets which were hard to flush. One had a broken handle. The fellas from Hiller were professional and took care of the issue. I have great flushing toilets again. I was able to get an appointment right away too. I had guests coming the next day so I was so happy they were able to help me
I love Hiller. It's the only company I feel in good hands with. They are great at what they do and are even better people. I've never had a bad experience. All the techs are great.
Our neighbors tree fell and damaged our power line. We needed the mast of rise fixed that hold the power line to the house. Hiller came out quickly and fixed it. Jeremy was incredibly helpful, kind, and professional. I cannot say enough good things about my experience. Thanks!
Water heater and microwave not working. Need inspection and necessary repairs to other outlets and to the main electric panel the technician recommended a project manager and that is scheduled for tomorrow. We were so impressed and relieved to get help this quickly.
Our water heater gave out Friday afternoon. Less than 24 hours we had a new water heater installed and ready to go.
Dondi Hood is my go to for plumbing projects. I needed a Backflow relocated from the basement to the front yard and he had a crew take care of it the next day. I highly recommend Hiller plumbers and their electricians.
Cost was extremely reasonable and that’s always important. The courtesy, timing & availability, professionalism & work were all phenomenal. I’ve used them now twice for different reasons and they are really consistent and that’s a relief when dealing with a stressful repair or issue. The technicians have been stellar both times. Highly recommend.
We are first time homeowners and had an appointment with Hiller to take care of some initial plumbing repairs after moving in. The plumbers were SO HELPFUL. They answered all of our questions, even the ones that weren’t related to the repairs we were requesting, and got the work we needed done completed quickly and easily. I was expecting it to be pricey but it was much less than we expected. So much so that we went ahead joined the Happy Hiller club so we can stay on top of ongoing maintenance! We had an excellent first experience with Hiller and will work with them again in the future.
Lauren Edmondson
2 months ago
I had a new water heater installed. Hiller was fast to respond. The tech was friend and very helpful
Tatiana Tikhonova
6 months ago
I was able to schedule an appointment the next day which was very fast! The technician Ryan Gleghorn was on time, fixed the issue fast and helped me to communicate with my home warranty company. Great service! Thank you!
Adriann Mathis
2 years ago
Chris Koss explained the work that needed to be done and gave us several options to fix the problem. He was very communicative and did excellent work. I would definitely recommend Hiller Plumbing . I have used them several times and have never been disappointed.
Angie Cundiff
5 years ago
The office staff was very nice, friendly and handled my request very professional. Daniel arrived on time and was fantastic. My husband is very hard to please and he was so happy with Daniel's work ethic and his professionalism. Also in March of this year my mother in law's home caught on fire. It was the weekend and the house electrical had to be checked. Again the office staff was amazing. The service tech arrived and she was back in her home with the hour. The cost was very fair and reasonable. Great experiences with this company.
Our experience with Hiller was by far the most favorable one we have had with contractors in the Knoxville area.As new home owners, we hired them to address an improperly installed attic furnace that had destroyed our living room ceiling with water damage. Hiller was prompt to dispatch Charlie to review the scenario, and he was able to present us with multiple options/quotes to resolve the problem. We chose to demolish the old attic system, and replace it with one installed in the garage. This was an extensive project that required them to remove cabinetry, modify the garage ceiling, reroute power, extend ventilation, expand gas lines and install a pumped drain line to dispose of waste water.Darell & Trae were on site the next day to work a 12 hour shift, and followed up with another 12 hour shift to complete the project the following day. Their professionalism exceeded that of other contractors we have retained in the Knoxville area, and their work is flawless.We will definitely be calling Hiller to address all of our future needs.
robin vachon-kraut
2 weeks ago
Installation crew was friendly, efficient, polite and tidy.
Michael Murray
a month ago
Hiller is always great, prompt, and thorough. Can’t go wrong with Hiller.
The Hiller technicians who came to our home were professional, and did good quality work. They worked with me to get me the lowest price possible. Their estimate was far lower than another company we had come out. They were knowledgeable and helpful. Highly recommended.
Chris Marshall
4 months ago
The team at hillier was able to quickly diagnose and fix my issue when multiple other contractors could not.
The young man who provided the service was courteous and professional. He was very knowledgeable about what he was doing. He performed the jobs in a timely manner. We were very pleased with the outcome.
Daniel Hopkins
a year ago
Hiller did an amazing job installing three can lights for us in our kitchen. We had originally asked for them to come check our outdoor lighting, but when that was an easy fix they asked if there was anything else they could assist with and i asked about removing a light fixture in our kitchen and changing it for can lights. They jumped on it right away and were finished within a few hours. So simple and the lighting looks amazing! I would use them again in a heartbeat for future electrical projects.
Excellent customer service! Friendly, professional, courteous…The list goes on and on.
Hiller employees have always been respectful and courteous. The work is top notch. I have used Hiller for many years and have never had a concern about the work.
Kelly Holmes
3 months ago
Easy to work with, on time, friendly and efficient. Would recommend!
Kayden Glups
2 months ago
The young men that came to do the work were fantastic, professional and extremely knowledgeable.
Timely. Great communication. Smart and personable technician. Highly recommend.
Jennifer Lewis
4 years ago
Bob, the technician, was very professional and courteous. He walked me through everything he was going to do. He also explained the problem and how he was going to fix it. He was very informative and helpful. My experience with Hiller was very positive from beginning to end. Thank you for the fast and great service!! We'll definitely use them again!
David Washburn
2 years ago
We have used Hiller several times and never been disappointed. They were great again. W ed have a house built in 1940 and the faucet was original. It wouldn't shut off all of the way and was running up our water bill. Steve was the service tech and was able to get the old fixture apart (which some plumbers refused to even try) and repair and had the leak stopped in no time. And was very professional and courteous.Hiller called ahead of time to see if it was ok that they came early, which was great.Would definitely use them again.Steve had been here before to work on another older fixture and was incredible then as well.
Christopher Bosse
a month ago
Detailed professional yea they met all my expectations. I am picky and hardly ever give 5 stars but they were awesome.
Sarah Dunlap
2 months ago
They came even earlier than they said they could and did great work!
Terrible experiences with Hiller for the last 2 years. They are slow, disorganized, unresponsive, and overpriced. I have had them do numerous large projects at my farm and they are disorganized and do not complete jobs on time. Todd Escue commits to projects and then becomes non responsive for weeks. Take your business elsewhere and you will be happier.
Evan Richardson
3 months ago
The professionals were on-time, communicative, efficient, and kind. They performed the job well. However, they did dent areas of where the hot water heater was installed without concern.
Jonathan Shaffer
2 years ago
The technician, Chris, was extremely knowledgeable and friendly. He did his work was very clear about what needed done and what it would cost. I would highly recommend Chris for any home.My only complaint was that Hiller was two hours late past their scheduled window.
Hiller is my go to for my house. Had them out to check my HVAC problem. Jason diagnosed a difficult issue, and ordered the replacement part. Kept me informed. Replaced the damaged part in the attic on a very hot day. Total pro and great to work with.
Chelsea Clinton
4 months ago
We did enough research to feel comfortable moving forward with Hiller’s whole house water filtration system. I called to inquire about installation on Monday and it was done by Friday. Very efficient, polite and detail oriented company! We have been very happy with the service and the outcome!
Tankless heater condensate line frozen due to extreme sub-zero degrees. Hiller fixed within 30 mins.
Hiller Plumbing fit me in on the day that I called for a service and a technician was at my house in less than 2 hours. Lance was super great and trustworthy. He explained the issues well and fixed everything in a timely manner.Brian went above and beyond when he did my heating maintenance and made sure that the unit was clean.Once, when I had issues with my sink, Devin immediately figured out the plumbing issue and fixed it promptly. He was kind to explain the source of the issue and pointed out other things to look out for.
On time, professional, reasonably priced. The technician Jeff was very knowledgeable and friendly. At 60 years old I’ve dealt with lots of service companies and I can say for a fact this was the easiest and most efficient. If I need any other plumbing work I will definitely call Hiller.
AC shorted out. Was able to find the shirt and fixed it. Talked me through the process.
Matt Rakauskas
7 months ago
Hiller has been a great company to work with! I have used hiller for HVAC, plumbing and now electrical. When you call with a need, they always find time in the schedule to get onsite and fix the issue without waiting. The value and work are always amazing. Be sure to join the Happy Hiller Club for discounted rates!
Robert Jackson
2 weeks ago
Josh, the technician addressed and resolved our 3 issues quickly and competently
Carrie Stout-Holder
5 months ago
The technician was friendly, professional, and worked quickly to fix our toilet handle and install the water line for our Keurig machine.
Tanner Hartman
a month ago
Generally very helpful with what I need. Not always available within a week or would rate higher but service is great if scheduled in advance
Dawayne came to our home to unclog a drain. He was professional and explained the work clearly. As a member of the service club, we received a discount on the work and he was finished within 45 mins or so! Happy with the experience overall!
We had tried to change out the cartridge in our upstairs shower but it was defective and Easter sprayed everywhere. Hiller got a tech out to us very quickly. His name was Jeff, and he was awesome!
Austin came today to repair my heater. He was friendly, kind and experienced. He knew what was wrong, got the part and and had it repaired in no time. I recommend Austin very highly. Five stars from me!!!!
John was very informative. He did a wonderful job! I am very happy with his service!
I called on Sunday and stated heater went out and being a Hiller Club Member I received a great service date and time. Repaired done in 2 hours and courteous professional service techs
Great service from the initial phone call to set up service to when the technicans, Trevor and his associate, drove away. Using the camera system they unclogged our drain at a reasonable price. Very professional in all aspects. Would call them again.
Johnathon showed up on time, he listened to what i was wanting to do. He executed the plan in a timely manner and checked other things to ensure my unit would be running ok.
Arrived on time, quickly found the problem, and made repairs, all in about an hour. The technician was excellent, personable, and explained everything he was doing for me.
Jackson Crossley
10 months ago
Ryan Gleghorn was our technician. He came out 2 hours early which was awesome for us, very professional and upfront about any issues he found while doing an electrical check on our house
Water leaking. Had to turn the water off and I called they were fast professional and understanding to my 10 dogs that were out of water. Love this company
Hiller Plumbing always sends cordial and qualified plumbers to solve our plumbing needs. I trust them and like them! They are the best and have a great annual inspection plan for hvac systems. Thank you!
Cathy Sandage
2 months ago
The first time I called Hiller they did me right and I always will use Hiller. They are quick, fair, knowledgable and professional. I trust Hiller. Thank you.
Garrett arrived on time and performed the dryer outlet installation efficiently and courteously. He found an issue with my washer outlet and replaced it too. The service was just what I needed. Great job, Garrett.
Barbara Morrow
3 years ago
This is my first time using Hiller. I give the company 5 stars from my first contact with Tammy to Troy the technician. I also love that the company sends out a text with the Technician’s pic before the Technician arrives.Troy was very personable and professional. He took time to diagnose the problem and then explain it to me. He seemed quite knowledgeable in air conditioning units. We will definitely stick with Hiller for all our cooling, heating, plumbing, and electrical needs.I also love that they give a 30min window before arriving at the job site.Great company, efficient workers!
Jim McIntyre
4 months ago
Installation of tankless water heater, charcoal filter, and soft water system. Very professional and courteous people. Love Hiller!
Billy Rayzor was our service person and he was so great. We can’t say enough awesome things about him! We are so pleased with the services he provided, and Hiller in general has just been a pleasure to work with — always friendly and responds quickly to our needs. Highly recommend!
Diagnosed and removed old water heater and installed new. From start to finish only took about 2 hours. Service tech was very knowledgeable and took care to leave as little mess as possible (for instance, covered boots before entering house). Could have done it cheaper myself but certainly not as well. Recommended.
bailey rankin
9 months ago
I will ONLY use Hiller from this point forward. Particularly this team here in Nashville, TN. They’re kind, treat you like you’re a friend, and will not take advantage of you. I’m a young homeowner with littler experience and had been quoted a much higher price by a different company. Hiller was way more clear in explaining the problem and ended up doing more work for a better price. Amazing!
Hiller was wonderful to work with. Showed up on time, a little early even and had our unit installed in 2 hours!! Install made sure our office was cooling down and checked all of our vents and made sure we were satisfied before leaving. Can't thank them enough for taking care of us and our office!!
They were prompt, efficient, thorough and the service man was professional and explained everything fully - and he was very nice
Gregory Lewis
2 months ago
My experience with Hiller has not been that great. The people/ Teams have professional employees but they gauge on the prices and the work is not the best quality for what the customer is paying. You pay $28 a month to be a member only for them to overcharge you after thier inspection.I had a HVAC guy come out and he did a subpar job on my HVAC inspection. He didn’t secure the pipes and caused a great deal of water damage which I did not notice until Electric and plumbing came. Electric and plumbing vacuumed and sealed my pipes but I still had some water damage done to my home which I tried to paint over. I paid $400 to get bathroom pipes cleared last week and the nights before we move from our home the toilets still flush slow and continue to overflow. I plunged, poured hot water down the drain and cleaned the damage so it didn’t get into the carpet, mind you I had a full inspection 4 days ago.I called Hiller the next day and asked if they could do a deeper analysis on the issue so they sent 2X guys over. All they did was flush the toilet twice then tried to charge me 70 bucks for having to look at my toilet.If you go through thier financing for any of thier upcharge there is a 11% interest fee for the work they assign to your property. This is a dangerous company to itemize on your budget. I do not recommend them. I recommend you find a local contractor for services or do it yourself.The employees are always professional but the Company is overcharging compared to thier competitors. I do not recommend this company unless you are ok with shelling out money for mediocre work.What services did they perform?Electrical outlet & switch relocation, A/C system maintenance, Electrical outlet & switch repair, Plumbing leak detection, Electrical power restoration, HVAC system maintenance, Water tank repair, Repair HVAC, HVAC duct & vent repair, Plumbing leak repair
Thank you Hiller, and a big thanks to Levi who preformed the service. It was fast friendly service with a smile. Also the price was unbeatable. Couldn’t be happier.
Holly Houston
3 years ago
I had a great experience with Hiller! I called and got an appointment the next day. Christian was prompt and professional, explained everything to me and fixed the problem on the spot. I love the transparent pricing, it’s great to know what to expect. I’ll definitely use them again.
Lisa Everhart
7 months ago
Hiller has always been quick to respond in terms of contact and appointment times. The service tech was knowledgeable, professional, and friendly. Pricing was very fair.
Charles R Harris
4 months ago
Hiller technician Jordan Brown checked plumbing in my residence including draining hot water heater. He found no problems. I request Jordan Brown for each six month plumbing inspection.
Excellent tech. Quick diagnosis of the problem.Did not have comparable faucet on truck Made second trip back in timely fashion to install faucet we had purchased. Also fixed a second minor problem discovered while testing installation of faucet.Can't say enough good things about the tech, Blake.
I had Ryan Gleghorn come through and do an electrical tuneup on my place and I could not recommend him more to anyone looking for fast, reliable, and professional work. I felt great about the recommendations he made to make my house a safer place for my family and he’s coming back to do some installations this week!
Broken Hearted
4 years ago
Feel we were taken advantage of during a time of need. Hiller provides excellent customer service, excellent communication of when repair man would arrive (even though it was excessive...text, email AND call). However, he installed a cheap expansion tank and took him less than 10 min. We were charged $199 for labor!! That is way too much for the amount of time spent. Then when he was done, he sat in our driveway for 20 min! Was he justifying his time on the clock?! We wasted time throughout his whole time here. I believe this company takes advantage of people in their time of need. We want people beware. UPDATE: General Manager reached out to me. We emailed and left voicemail back and forth. He made himself available Friday evening for my call. He listened to me and he explained the technician was new to company, but not new to the type of work. He said he spoke to the worker. He said he would review our bill and contact me later. He did email Monday and refunded me $100, stating the type of repair is in $99 bracket instead of $199. I received the check in the mail. I am very pleased that he called me and sent a refund.
We had a wonderful tech name Derrick who was so knowledgeable. Came out evening before Thanksgiving didn't have the part we needed and returned Friday morning at 8 am. So professional and personable. Will ask for him by name in the future.
Very professional and did an excellent job explaining what needed to be done . We are waiting for an estimate on having our interior water pipe moved
Scott was our service person for our one year generator maintenance. Very professional, informative, and explained every process before it happened. I am very impressed with the product, maintenance schedule and the company in general. I would 100% recommend this company.
We had an issue with our water heater that required a replacement of the unit, on a Friday morning. Contacted Hiller who sent a gentleman named Curtis out. Curtis was fantastic. He diagnosed the issue went through a number of options related to repair or replacement, etc. After talking about it we decided to have our old Water Heater replaced with a tank-less water heater. Curtis got us on the line with his office and after going through the option with them, Hiller set us up with an appt. for the next day, a Saturday, in the morning.The guys that came out from Hiller were outstanding; Sage, Levi, and Gregg. All three were super professional, incredibly friendly and did an excellent job of the install and set up of the new unit. Could not have been a better experience. I would highly recommend Hiller and their excellent staff.
Dakota expert in his field I really like the work that he performed and I will always use y’all for service in the future. Thank you so much.
John was very knowledgeable and did an exceptional work.
Happy we are indeed! Our hot water heater went out around the holidays (of course) and with a baby on the way. While we could have tried to tackle the problem ourselves, it felt reassuring to have trusted people to call to replace our water heater and they brought some of our fixtures on it up to code as well. The techs seem genuinely happy working at Hiller, which is great, and they take the time to answer any questions you might have. This is the second time we've gone with Hiller for a big repair. We recommend them!
Took two visits for repair because parts had to be ordered. Two different technicians-both excellent. They worked quickly and efficiently. Made extra effort to make sure parts were under warranty saving us money👍 Arrived right on time. Office kept us informed on progress of the ordered part so we didn’t have to worry when they would come in. Thanks!
Saeed Moharreri
2 months ago
As always, great people and organization to work with especially Dylan! Thank you all!
Joseph Harris
6 months ago
Jason and Caden were polite, helpful, and provided prompt service. I will be doing more business with then in the future.
Shannon Donovan
3 years ago
Got an appointment the same day we called due to air conditioning not working - since they installed it and still under warranty no huge service bill. Love the Happy Hiller Club. Service was prompt and courteous. Kept up to date in time of arrival by text and phone call. Will definitely use them again and highly recommend them.
Thomas Burns
4 months ago
Eddie came out for some problems with our heat and AC. He was great - the problems were bigger than we thought but he stayed until everything was fixed correctly. He was patient with his explanations and thorough in his work. Highly recommend Eddie and Hiller.
Stefanie Borghesani
2 years ago
Had an appointment scheduled today between 3-5pm. Got a call before 4pm saying they were running a behind and wouldn't be there until just after 5pm. Told them that was fine. 5:45pm rolls around and I hadn't received my call that they were on their way yet. Called Hiller and cancelled the appointment since we had dinner plans, which is why we booked the appointment between 3 and 5pm. Now our water heater will be out all weekend, but I certainly won't be using Hiller to fix it.
Brian Anderson
2 years ago
Dustin and Ada from Hiller were fantastic! They came in, diagnosed the problems and gave me a proposal to get things fixed. It was a fair price, so of course I had them perform the work! Fixed problems, cleaned everything up, and was gone within a couple hours! Wonderful experience!Thank you,Brian Anderson
Katrina Hickerson
2 months ago
Isaac was very nice and professional. He answered my questions and educated me on why the leak occurred. Thank you
My experience with Hiller electric today went absolutely above and beyond the experience of true customer service and impeccable attention to detail with a smile and hustle attitude as Jake, my Hiller electrician onsite for the service call today, was able to fix the electricity in the upstairs bedrooms of my condo. Jake greeted me with a smile, was extremely positive and easy to talk to, made me laugh on more than one occasion, and executed the repair quietly and quickly in a very professional manner. I was thoroughly satisfied and am impressed with the service I received today. I hope that there are more team members that have the skills and the vibe that Jake brought in here today. Thank you for your time!Ben Brown
We had a pipe burst late at night and the technician was able to get here in a timely manner. He knew exactly how to fix it and was done pretty quickly. He was very professional. Most importantly he followed all safety guidelines and wore a mask and wore booties over his shoes. We felt very safe.
I just wanted to say how nice I was treated from the time I called to get a quote to replace old A/C unit, until it was installed and the job was completed. David Gardner the Project Manager is who gave me a quote and looked at what our needs were and what we wanted. David was very knowledgeable about all the products his company had to offer, and was able to answer all my questions. He evaluated what our needs were and what I wanted and presented me with the best options to fit our needs. Thanks to him I got the system set up just like I wanted. This was due to him taking the time and not just trying to rush a sale.James and Alex Anderson who came out and installed the unit were great. They did a great job. They took care not to damage our home and made sure that every aspect of the installation was right. I felt that they did this as if they would have done their own. When they left everything was perfect. James and Alex made sure that I knew how to operate everything and answered all my questions. Before leaving James made sure that I was completely satisfied with the job.
Hiller has made me one happy person! Unexpectedly having to replace my air conditioning unit, I got four quotes. More than Hiller’s being one of the best prices I saw a real commitment to making sure everything was explained, and it was executed properly politely, efficiently, and I’m a very happy camper! Thank you, Hiller
Very quick appointment scheduled! On time arrival. Courteous, professional, explained issue before repair and diligent with work completed. Warranty provided with the work. Hiller are my go to contractors when I need a repair done right
We always rely on Hiller for our HVAC, plumbing, and electrical needs. Anthony was our recent technician and he was wonderful.
Danielle Vernier
4 days ago
Did a great job in a timely manner. Even had to deal with my crazy dog.
Delanie Flynt Swanson
a month ago
Chandler Mann was extremely professional and fixed my issues! I would highly recommend him to family and friends!
Larry and his team were amazing! I had a full rewire done on my house that was built in '62. Their customer service skills were awesome. We were power hot every day as they left through the project with no problems at all. I would highly recommend them!
Paul E Wieloszynski
a year ago
Office & technician very efficient and professional. 1st contact to complete 50 gallon gas water heater replacement in less than 6 hours. Excellent workmanship. Highly recommended!!
Wendy Halsey
6 months ago
Replaced my wired garagesmoke detector with a heat detector with a 2 yr warranty on parts and labor. Hopefully this prevents the dust from garage causing it to fail and fault my whole system.
I typically have nothing but good things to say with Hiller. But when I try to call an emergency request on Christmas Eve is where the trash talk begins.First off, I spend atleast 30 minutes to an hour on hold just to request an emergency fix for a burst pipe that flooded out my whole basement. I was told that I would get a call from techs to arrange a time for them to respond. Guess what no phone call.Now it's Christmas day and still no call. So I call back around 18 hours after original call and wait on hold another 30 minutes to an hour. The gentleman I spoke with apologized for not receiving a phone call and resubmitted my emergency request as urgent. He told me someone would call me in a few minutes.Fast forward 4 more hours and you guessed it...Still no phone call.I understand that it's been extremely cold the past few days and that I'm probably not the only one with emergency requests. My complaint is that I have not recieved one single call from a technician to try to explain to me how busy they are or when they might be able to come repair the burst pipe. We are a family of 6 with no running water for 24 plus hours since I first called Hiller for help.
Angela Sutherland
3 months ago
I’m a realtor. I called to get an inspection done and they got me in 2 days. Wow! Their customer service is impeccable!
The two men who came out were timely, respectful, and helpful. Great service!
Jaclyn Kurtela
a year ago
Roy was fantastic! I got service in the Nashville area. He came on time, was so professional and knowledgeable. When you are getting things done on the home, you want it to be done right. They are licensed and have code standards and I couldn't be happier with their work! Thanks again
Sandeep Verghese
4 months ago
John arrived on time for the maintenance job. He clearly explained what he was doing and suggested repairs that needs to be done but at no point pressurized me to do it
Kitchen sink was suffering a drain blockage. Diagnosis was that it was way down the line, so Steve employed a non conventional technique and cleared it very quickly.
Branden Burkey
a year ago
Dustin was fantastic. He was efficient, knowledgeable, and very polite. Well definitely be using Happy Hiller again going forward!
Denise Richards
a year ago
They moved our appointment up, not out. Which is a rarity. The nicest young man repaired our water heater and explained what happened. Thank you Samual.
I highly recommend Hiller.
Dane Danielson
2 months ago
After having a (seemingly reputable) service company who has serviced my units and falsely claimed they needed replacement, Hiller came in and helped provide a second opinion service check. I was impressed with the technician and his knowledge. Just went through the first service visit and was pleased with the detail provided in their report.
Edward Jacquemin
4 years ago
We had our seasonal inspection today, and James did a great job. He is very knowledgeable, and answered all our questions in detail. Hiller has proven to be professional and all technicians have been courteous, thorough and understanding of our needs.
Kelsey Delaney
a year ago
Was not completely satisfied with the service I received, despite the fact that by the time the plumber was through he had fixed the leak. When asked about my experience, I mentioned this, not wanting to really complain, just express my concerns. My thoughts were taken very seriously, and the manager at my local store really cared about my satisfaction and was so apologetic. I was refunded, reassured that they messed this one up, and even thanked for being honest. I would recommend Hiller to anyone who wants quality service. They take care of you.
Courtney Hughes
4 years ago
Adair just replaced our water tank and did a fabulous job! He was very professional, thorough, and efficient. He was awesome! I would highly recommend Hiller. Every experience with them and their techs have been excellent!!
Courtney H.
Renita Ridley
2 years ago
We have been members of the Happy Hiller Club for several years. We have used all of the services Hiller offers: plumbing, electrical, heating and cooling. Their office staff are helpful and professional and give concise answers when questions are asked. When you set a service date, you get a reminder message with a photo of your tech. We like this added security. Upon arriving the tech verifies the service we're to receive and asks if we have questions. When service is complete, we get a thorough description of what was done and we have another opportunity to ask questions. We have always received top quality service and equipment if it was needed. We've never had to request Hiller return to re-do any of our services due to faulty work. For years we have recommended Hiller to family and friends. We trust Hiller and hope you will too.
Josh and Peyton were great. They did an excellent job and kept me informed of any problems with our ductwork. They spent a day getting the 30+ years old ductwork and installed the new today. Really nice professional gentlemen.
My Hiller technician Lance was excellent. He was punctual, professional and really helped me understand the problem I was having. He worked with me to diagnose and my make the repair, all while keeping me in the loop and educating me about the process. Answered all my questions. I would recommend Hiller and would definitely use their service again.
Ryan was a great technician. He was was thorough and knowledgeable, taking the time to explain to me what he was doing. He was easy to work with and friendly.
Kurtis Martin
3 years ago
I am more than extremely happy with my experience. Trevor was very friendly and was able to fix the issue at my house with the plumbing. He was able to come early and was able to fix the issues in a very timely manner. I will recommend Hiller to others in the future
Patricia Price
4 months ago
The technician, Devin Wayman, was awesome! System is working fine. Excellent customer service.
Sammie Griffin
a year ago
I love the online scheduling and the call to let you know the technician is on the way. Came within the time window designated and performed the work quickly. Nice and professional.
Highly recommend! My service time was 1:00-3:00. Got a call they can come by early I took it. Showed up and I explained we needed to move the water on/off, for the refrigerator, from the crawl space to the kitchen. Also, attach water line to refrigerator for ice and external water. They were on it! Gave me a reasonable quote and just over an hour later, we’re done. Professional and courteous service. Will definitely use their services again
David Niemann
2 years ago
Happy Hiller service is awesome as always! Being a club member and having annual maintenance taken care of for plumbing, electrical and heating and cooling saves us $ every year! Professional and courteous staff just adds to the list of accolades that they deserve! Thanks for all your services!
Great experience with the company. Usually do the repairs myself, but I didn't have the time. The tech. Truman was great freindly and knowledgeable. Will definitely use them again.
Tiffany Lipscomb
6 months ago
The gentlemen that came to clean our sewer line were extremely courteous and friendly and went out of their way to ensure the work was done correctly and thoroughly. I will definitely be using Hiller again in the future for any plumbing needs.
Carol Stewart
2 years ago
I live in a condo downtown and replacing my water heater was a challenge but Greg and Donovan were professional, considerate, and did a great job. Greg even went above and beyond and reattach my dryer vent hose, which was out of scope, plus he bought a new hose and elbow specifically to fix my issue. It was the best customer service experience I've had in years!! Thanks for everything!
Happy Hiller Club Member. Jim HVAC Technician was very professional and polite. Service on both my HVAC units was impeccable. Highly recommend Hiller. They take care of my HVAC, Plumbing, Electrical and my Generac Generators.
A storm knocked my entire pole and meter box off of my house as well as three neighbors when two power poles fell down and needed to be replaced on the street. Hiller were the only company that could make it out the following day. They sent enough techs to take care of my three neighbors and I as well as waved all initial service fees to look at the damages for everyone. Prices were cheaper than a few other quotes I received from companies that wouldn't be able to come out for another couple days.As soon as the power was restored by NES 73 hours later I was back in business. It would have been a lot longer without them.
Alyssa Newton
6 months ago
Bob A. from Hiller came out to help me with an issue in my shower and he was incredible! Really knows his stuff. He worked efficiently and effectively, and left me with more knowledge about my house! I'll definitely call him again when I'm in need!
The technician Bob Anctil was very professional, friendly, and efficient.
Ashley Beckman
2 years ago
Got on the schedule for the day after I called. The techs were very friendly and explained everything they were doing and my options for repair. There was a part they needed to pick up and come back later and they were able to come back first thing the next morning. Will definitely use Hiller again for any other home issues that pop up!
Elaine Phillips
9 months ago
Our technician, Jim Pegel, worked long into the nightt to detect a huge clog that was causing four condo units’ tubs and toilets to back up and overflow. He worked in the dark to use the camera to rule out the pipe we had Hiller reline last week and cleaned up two units bathroom floors. I appreciate that he did a thorough job and advised us on what to do to avoid another buildup in the future.
Travis was wonderful and very caring and took pride of his solutions and outcome!!
Jordan Davis
2 months ago
Technician immediately identified the issue and was able to fix it quickly and for a reasonable price!
Christina Norris
a year ago
The gentleman that came to my house yesterday to repair my shower was overly nice. I have a new baby and he helped me carry tile samples. He showed my toddler his tools, all while working and doing his job well and in a timely manner. It’s not often that you find people like that, I just wanted to say thank you and offer him praise.
spencer weathers
9 months ago
Jacob and Ryan were timely, efficient and professional. They were able to quickly correct the problem and give advice to prevent issues in the future. 10/10 recommend these guys for any plumbing needs.
Zelalam was professional and friendly. He explained everything and was very through. He gave the exact price, did the install in a very timely manner was friendly and respectful. I truly appreciate Hiller and their Associates. They always do a great job. Happy Holidays.
Linda LaShun
6 months ago
Bryce and Jousha were top tier on customer service they made the process very smooth and David came and did my estimate he let me know the process from start to finish
Joshua Pardy
5 months ago
Excellent work! Not only did the technicians do a great job replacing a bunch of old cast iron and lead piping - including the main stack (old and new pictured) - they also walked me through their plans beforehand, complications and solutions throughout, and the all various components of the replacement/repair afterwards. This was a really big job, but the replacements/repairs were done efficiently and function perfectly. Well done!
I highly recommend this company. From our first call, the customer service was amazing. Michael McDonough, our HVAC service technician was the absolute best! He was very professional, thorough, courteous and very friendly. He repaired our AC in minutes and took his time to explain our HVAC system, and went above and beyond in answering all the questions we had. Very knowledgeable about HVAC and is great at what he do! My husband and I can't say enough good things about our experience with Micheal. The pricing is also great. We'll definitely be repeat clients.- Very Happy clients.
We had the heat go out when the outside temp was 20 degrees. They made a special trip to accommodate us the same day even though we were not a customer before this. We had a senior and a 2 year old so we really appreciate the service and know we can sleep well tonight. The service man was incredible and spent time to tell us exactly what the problem was and how it would be fixed. Excellent Customer service and I would recommend this company to anyone needing service.
Vanessa DeMauri
a year ago
Hiller customer service rep was great working up into the schedule for day of service. The plumber sent out was prompt and professional. He spent time explaining the repair and really helped us with guidance for a future project!
Thank you for great service within budget!
Scott Gillis
7 months ago
We replaced an electric water heater 4 months ago and Hiller installed a Navien tankless gas water heater. Their communications, professionalism, and constant communications were top notch!Fast forward to today, we weren't satisfied with our 5 month old HVAC heat pump system installed by the builder so we decided to replace with a natural gas system. We didn't hesitate to call Hiller to perform this job and once again, they delivered exceptional results! AAA+ and customer for life!
Serive used to be great. Not sure if the Pandemic has slowed down service calls. But the last two times I used other companies like Maynard's as they were faster to make repairs.
Anthony Nader was AWESOME! Very informative and friendly!! 😀 would 100% recommend anyone his service!
Sarah Harvey
10 months ago
Ryan Gleghorn was very helpful during his inspection of our electrical system today. He took the time to thoroughly explain his findings in detail and offered practical solutions. He was courteous and friendly, we appreciated his customer service. Thanks Ryan!
Kevin Jackson
10 months ago
I’m a Happy Hiller Club member, and have had many inspections on our homes throughout the years. Our tech, Ryan Cleghorn, was by the most professional and helpful I’ve ever had come to the house (and Hiller techs are already pretty good in the first place). He went above and beyond to explain the work he was doing and helped us to make sure everything was up to codes in our house. He was early to our appointment and worked quickly and efficiently. I really appreciate the work he did for us!
Steve was responsive and efficient removing the blockage in my plumbing drain pipe. He was sensitive to the cleanup of the job.
Connie and Dave Nelson Van der Wal
a year ago
We have been using Hiller for over 12 years in two homes. They are our go-to company for all home systems repair and maintenance. Always reliable, professional, courteous, and trustworthy. We have never had any reason to complain. Thank you, Hiller!
Mechele Neal
11 months ago
I called for them to find the leak in my toilet. The toilet has been replaced. The wax ring replaced. I still could not find the leak. I call Hiller and they tell me it could be this or that. But did you fix it? NoUpdate 8/19/2022 - I have had the repairs done. Hiller's customer service department immediately called me to rectify the problem, which they did by refunding the service call fee. I did have someone else do the repairs but I would trust Hiller to correctly do the repairs and they are aware to call the person who made the request. Thank you for turning a bad situation right side up. End goal is that my toilet is repaired.
Per usual I’m very happy with the service I get from Hiller! Justin was helpful and informative, polite and friendly.
We like services of this company.Many professionals work at the company.
Monica Weber
6 months ago
We have used Happy Hiller for over 10 years and have always had a great experience!
Greg was our plumber and he was amazing. His whole attitude was great and he kept us up to date with everything that was happening. It was a long process to get things taken care of, but he got it done! When you have a great customer experience it makes a huge impact. He gave us his card and I will definitely contact him again.
Puremaryleague
8 months ago
Ryan was incredibly professional and knowledgeable with electrical installation
Roy explained what he was doing and had valuable suggestions for an outlet that needed repairs. Very knowledgeable and on time.
Steven Ludwig
6 years ago
We have had several great experiences with Hiller Plumbing. Most recently, Jeff Singleton replaced our water heater. And while it's never fun to have a major home repair, at least the process went very smoothly. Jeff gave us three options -- we chose the middle one -- and it all went fast, clean, and easy. It was refreshing to be dealing with someone who clearly knew what he was doing, the company really had good communication, and they reduced the frustration rather than adding to it.
I used Hiller to install a mini-split in the room above my garage. Everyone was extremely professional and helpful. The electrician, Jacob, went out of his way to help me with something else he noticed me struggling with. I can’t say enough how impressed I am with their entire crew! I will absolutely be using Hiller for other things in the future!!
Brent came for routine maintenance on our HVAC system. He was super nice and knew exactly what the system needed. Their customer service team is also helpful and personable. Definitely would recommend this company.
John was fantastic today! I highly recommend you ask for him when using Hiller services. We had a water leak and he figured out where it was coming from and repaired our outdoor water faucet. He was super friendly and made sure everything was tested and running correctly. Give them a call and ask for John!
Courtney Fain
a month ago
Joshua was so kind, profession and thorough! (Cleaned out / inspected dryer vent)
The man or technician was so friendly I really like him I plan to use him in January to install a new dishwasher and garbage disposal ! I knew he would do a good job when he came out Saturday past for an evaluation of what I needed sometimes you just know about people that they are professional and do a great job I feel like I made a new friend and will call on him when ever I need something which having an older home many things need updated replaced and fixed !
Warren Patterson
2 weeks ago
Technician very knowledgeable, insightful, intuitive, helpful, effective and capable; friendly.
The guys that came today were so nice. They did the work very good and found things I needed to have done. I need a galvanized pipes replaced. I got the estimate, I will have the work done next week. All three of the guys here today were super nice.
Heather Sedoris
a year ago
They were able to get my service scheduled quickly. They showed up pretty much right at the quoted time. They were very friendly, communicative, professional, and informative. I hope I don’t have to but if I need them again, I’ll define each out to Hiller first!
Taylor Burgess
5 months ago
Great Customer service experience with Hiller. Great communication, punctual, honest, and my tech was friendly and informative!
Service tech was great. Got most the job done. However - some of the prices for certain jobs were outrageously high. I only had him do 1/2 of what I needed because it felt irresponsible of me to OVERPAY that much. I felt actual guilt. 😂 So, I’ll get someone else or do it myself.
Mary Watson
11 months ago
The plumbers installed a new water heater and showed me what had happened to my old water heater (damage from electrical wiring burn out). They worked diligently and cleaned up after the instillation was complete. The electricians installed the wiring for the new water heater. I greatly appreciated the electricians and the work they completed. They explained every step to me and reviewed the work before they left and cleaned up. I had a lot of questions regarding options for future electrical work and they took the time to explain each option to me. I was very happy with the plumbers and electricians work. Their attitude was professional and warm.
Brittni Knight
a year ago
I don’t usually leave reviews, but this was the best customer service I have ever received. Hiller made the appointment setting quick and easy, with a same day appointment and the technician who responded, Blake, was extremely professional, knowledgeable and efficient. All of our issues were fixed quickly and for less than anticipated. Cannot recommend this company enough.
Great group of guys came and helped out! Super quick and were able to find a missing part that was needed to install. Thanks! Highly recommend
Pipe punctured by a contractor during remodel before we bought. Nail rusted and water leaked. Plumber came by quickly. He found and fixed the problem. Work was expensive. Got charged for 2 hours when he was there for around 1. But he showed up and got the work done.
Suzi Smithson
4 years ago
Brandon and William were timely and professional and did great work! I was also very pleased with the pricing. I had gotten a couple of other quotes and Hiller was super reasonable. I was also very pleased with the quality of the work performed and the water heater I purchased.. There was a minor issue with the heater itself but Hiller and their plumber Brandon went above and beyond to rectify it immediately. I will use Hiller again and highly recommend them to other home/business owners.
Krishanu chattaraj
2 months ago
I had issues with toilet unable to flush and tank constantly seeping water, hiller plumbing came and work on it on April 18th 2023. In a couple of weeks the toilet flush issue re-occurred and when I reached out to customer care, they asked for another 69 dollars for a visit and stated it’s technician’s call if the issue is occurring because of parts he replaced then the visit fee will be waived off. Since the same problem occurred in a gap of few weeks, will Hiller not have any warranty on the work done? The same problem has re-occurred. A more justified way would be to schedule a free visit and if the issue is determined for a different reason, then the charges should be discussed. I am really unhappy with the quality of service and the fact that they do not have a good after sale service since the same issue happened in a few weeks!
Jacque Valjean
9 months ago
Called ahead of time(helps to manage dogs), we were worked in within 2 days, very pleasant, did a procedure to save us some money, instructions on prevention. We love Hiller-professional, pleasant and good value.
Nick and his assistant Matt did an amazing job! They stayed for 10 hours making sure the job was completely done right. Great company from start to finish. There were no hidden fees or anything to be worried about. I finally have air that cools down in minutes! Definitely my #1 place to call and recommend! Thanks Nick!
Jayant Bagai
4 months ago
Ryan and his colleague were courteous, helpful and prompt.
Justin and his colleague were great. Very knowledgeable and helpful, respectful of our house, and good communicators. We really appreciate their work.
Randall Weaver
3 months ago
Technician was on time and knowledgeable about the issue. Fixed it promptly and also provided some extra maintenance assistance.
Technician quickly repaired my diy attempt at soldering new copper pipes for my water heater lines. Was professional, and work was good quality.
Terrell McWhirter
2 months ago
Ray Darnell was great - patient with us, nice, funny, and extremely helpful! 10/10!!!
Our technician listened and understood the issue we were having. He identified the problem quickly and clearly explained the problem and necessary repairs. He completed the repairs quickly and showed us pictures of the old equipment and the new and explained what was causing the problem and also shared with us how we needed to ensure our two thermostats are always set to be at least 3 degrees different. The service was outstanding and we are so happy with the difference in our home. We are very happy customers and will use Hiller again!
Jason Di Vincenzo
a year ago
Hiller is a great company! Dependable and reliable, my family and friends agree that you all employ great people. We had a spot in our ceiling that was slowly starting to grow over a three week time period. I called late Friday evening and they sent over a technician on Tuesday at the time of my choice, Trevor Mottern, and he quickly diagnose the issue being a leak in the CPVC pipe, due to the age of the house (over 20 years old). Not only did he fix the leak but he also did some other minor repairs to our faucet and sink in our kitchen and master bathroom. He also recaulked some molding that was loose on the bathtub. Very professional, very timely, on all the repairs took a total of 2 hours and that is including testing and patching the drywall, using painter’s tape, to ensure the job was complete. Trevor was outstanding and went the extra mile every step of the way every time I had another issue he faced it and solved the problem and then educated me on what the problem was and also how to prevent it if it could be prevented. I really appreciate his professionalism and also the safety measures he took knowing that we are all still going through the pandemic caused by COVID-19. I can’t say enough about how much Trevor satisfied the job and then some. He deserves a raise and a promotion if he’s not already a manager!Thank you Trevor, and Hiller, please keep hiring more technicians like Trevor!Sincerely,Very Satisfied Customer
Professional team made a great effort installing a new HVAC system expediently during this unprecedented heat wave. Had a couple of lower estimates, but you definitely get what you pay for with this company.
Heather R. Asbell
a month ago
Great work. Only thing that I don't like is that I have to have someone come and fix drywall now. Other than that, the guys did a great job. Timely, courteous, and efficient.
Jared Shadix
6 months ago
I called Hiller this evening and they were very responsive. The lady that I spoke with was very informative and respectful. She set me up with an electrician right away. Brian came out and got the issue taken care of very quickly. He explained and showed my wife and I the issue with our electrical and even explained the issues very thoroughly. I will definitely be using Hiller for all my electrical issues in the future. Thanks again Brian! You were awesome!
Paul Castrovinci
3 years ago
Great service. Quick. Great price. Serviceman was great. Very friendly.Danny Victory was our tech today. Needed our AC looked at. Danny was great. Explained everything clearly.This is my second review. Today is July 21, 2020. Tech came to do our summer tune up. He did an excellent job.Explained everything he did. Very neat.Very friendly. I appeciate that he wore a mask and did not shake myhand. I gladly renewed my Happy Hiller contract for another year. Great company.
Alex Carroll
8 months ago
Hiller came through for us! Clogged up sink and a dishwasher full of water the day before Thanksgiving, but our technician Cameron made quick work of it. Even helped us with an extra thing or two we identified after he showed up on site. Would 100% use again.
Veronica Richter
7 months ago
Chandler was super helpful and accommodating and even came on Christmas Day to repair our burst pipe. He had the best disposition for having to work during a holiday. We are incredibly grateful for his help.
Jonathan Sitzman
2 years ago
Hiller always provides quality service with skilled, friendly technicians. You're given an estimate before they begin work, and they'll notify you of changes (which are subject to your approval) if needed. Good solution for home maintenance if you aren't handy with it yourself. Recommended!
Amrit Ghimire
2 years ago
I had water leaking in my garage, and a week later I called Hiller plumbing. When the guy came, he cut the garage wall and said when running hot water, the leak is coming from hot water pipe. Then, Jack came and suggested that the water heater also be replaced since it was almost 9 and 1/2 years old, which made sense so I agreed. I was told $4500 will be the total cost for fixing the leak and replacing the heater. I was confused since the price was much higher than I was expecting. Jack explained the contractor will need to open up the wall in the closet of the master bathroom and accessing the water piping, replacing section of the hot and cold waterlines in this area, and repairing the wall would be a heavy work for contractors. I signed the deal still feeling confused about the total cost. After few days, the hiller pluming came and fixed the leak and replaced the heater. When the two contractors came in and fixed the leak, they did not actually need to break the wall in the closet. They were able to just access it from garage wall which was much easier to fix and they replaced a piece of hot water pipe. Another guy (not Jack) came while the work was in progress, I asked if the price would be adjusted now since the actual scope of work changed, and the answer was no. In summary, I ended of paying $4500 for replacing a piece of hot water pipe and the water heater. Of course, I understand the labor cost is included, however even with that I do not think the cost reasonable. Unfortunately, I only realized it after speaking with few of my neighbors with similar issues. If only, I had requested quotes from few other service providers, I could have saved about $2500 or more. I appreciate the people who got the job done but I do not think I will ever consider Hiller Plumbing for any of my future projects.
joseph barbagallo
2 years ago
Did not fix the problem. Replaced brand new tank parts that were put in a month ago thinking that was the issue, but resolved nothing and charged $177.00.Hiller reached out immediately and came back the next day. They went out of there way to diagnose and repair the toilet.The technicians were wonderful and I was very satisfied with the results. Thank you Hiller!
Good service and kind people. $75 service fee... but decent turn around on service time (next day), great communication on when tech would be here, who it would be, how much an assessment will cost (love the transparency). Didn't ultimately solve my problem but was a worthwhile first step in the right direction.
This review is for Jennifer R. on the customer relations team.I had an issue with some service and Jennifer reached out, listened to my concern and provided great customer service. We need more people like her.Also, Blake, our plumber did a good job. Thanks!
As the technician was replacing my water heater, he thought he noticed a problem with the wiring, so he asked for an electrician to check on it. The electrician found that there was a problem, so he fixed it. I'm glad he did because there could have been more problems later.
Hiller Company installed a new AC unit for my upstairs bonus room. They did a professional job and the price was the same as a competitor. I'm glad I used Hiller. Plus they had the best warranty.
Christine Parker
2 years ago
AC went out a week ago. Hiller had a tech, Devon, here within hours. Replaced Freon and presented options. Two days later, at my convenience, project manager Ronny came to inspect and review options. Today, again at MY convenience, Alexander replaced our 14 yo unit. Everyone was extremely helpful, bent over backwards to accommodate us—Alexander even took the time to split our payment up between credit cards I use to earn points!! The cost of Devon’s initial work and the Freon was deducted from the cost of our new unit. This is not my first rodeo. As a long-time home owner and savvy consumer, I can not recommend Hiller enough. Grateful for such great people in my community.
I had a GREAT service from Steve today. He was very knowledgeable, patient. I felt very comfortable with him in my home, and his workmanship was impeccable! I felt he was very honest and genuine about the issues in my home. I am very pleased.
Donna Inman
11 months ago
The technician was very nice and arrived in posted manner. It was a service call for a service check on a tankless hot water system. I want to amend my earlier review, they came back and addressed my concerns and stopped the leak and made sure nothing further was dripping and also cleaned the screens on faucets and it works great. Very pleased with the service tech and service.
The Hiller team was exceptional. They were very professional and went out of their way to get a new furnace installed the same date as we got a quote. And the installer was even able to find a lost family ring which he didn’t need to do. Will definitely use the Hiller team for upcoming projects.
Marianne Chatham
8 months ago
Jeremy arrived on time, gave me a fair estimate, did the work quickly and professionally, with little interruption of my day. Before he left, he offered suggestions to bring the house up to code, such as smoke alarms, co2 alarms, and additional gfi oulets.
David Humphrey
a year ago
**UPDATE **: I received a call from a representative from Hiller and I do have to say that they are serious about customer satisfaction. After talking with him about my situation, he made it right and I feel comfortable again recommending Hiller...if anything, they care about the customer.Without being asked or prompted, I am changing my review, if for anything, they followed through on customer satisfaction and I am pleased with the outcome. Thank you Hiller!Original: Two stars for friendly initial contact with the Hiller operator/scheduler, and the technician responding before the proposed time.My heating unit was not heating on a Saturday. Called Hiller and they arranged an appt. for Sunday late afternoon. The technician was able to come early afternoon (I wasn't there but he interacted with my wife). Nothing was fixed on Sunday; the unit and thermostat was inspected, but he told my wife that he would have to come back Monday. But the fact that he did come out even though he did not do anything on Sunday, I still got charged for the weekend service ($99 vs $69).The tech told my wife that the way everything was setup, the unit should never have been working. But up to that point, we were getting both heat and air. My wife said that tech wasn't disrespectful, but she still got a funny feeling from the interaction.The next day, I was there to interact with the same technician. And we had the same discussion about the unit never working correctly. Again, the tech was not disrespectful outside of his disbelief that what I was telling him was not true.Long story short, he could never give me a reason WHY everything was not working correctly. Instead, he disappeared for about 30 minutes. When he reappeared, he had a salesman with him. He then quoted an absurd repair bill, and the salesman gave his little sales pitch to try and sell us a new $12,000 unit that we absolutely didn't need.I then paid someone local to take a look. Not only did he tell me nothing was wrong with my unit (and did not need replacement), he explained what was happening and WHY it was happening and how to fix it myself. Ten minutes later, everything was working like it was originally.I waited about 3 weeks to share this story/review. I could not believe my experience with Hiller and I will not be returning to use their services.
Bonnie Reimels
4 months ago
Kevin was the best plumber I’ve had in 50 years. Explained everything in advance and was totally knowledgeable about problems specific to older houses. He was amiable, professional, and helpful from start to finish. I would recommend him with confidence. Will call on Kevin and Hiller whenever I have plumbing problems.
They came out the first time and were very friendly and seemed to fix the problem, however it returned less than 2 months later. They sent someone else out to try and redo it and that just caused another problem that I had to get someone else to fix. I wouldn't use them again.It wouldn't have stopped me from using it in the future if everything had gone well, but I didn't appreciate that when I scheduled a late afternoon appointment I received multiple calls early in the day trying to get me to change the time earlier. That was what worked with my schedule and I couldn't do anything about it.
Devon Jamerson
a month ago
Can’t say enough great things about Austin’s help today. Very professional and went above and beyond fixing our air conditioning. Somebody give that man a raise. We will absolutely be using Hiller from now on, thanks y’all!
Gloria King
11 months ago
A perceived simple leak turned very serious. Jorge Valez from Hiller plumbing came to my rescue after a frantic call with three rooms deep in water. He repaired the problem in short order and my leak turned flood was solved. Jorge stayed til after 11p. He was professional and so understanding. I learned not to try these repairs with a relatives help. I will use all his timely advice and Hiller was well represented by this young man. I can't thank him enough.He deserves a large pay raise for this. Pay attention Hiller,don't lose this young man. G King grateful homeowner
Aug 19, 2021Micah Soto did a good job. Courteous and efficient. Scheduling was a problem with this visit as Hiller rescheduled once, then the tech was 45 min late.Hope this does not happen in the future.April 2021Tech was on time and courteous. Tune up completed with no issues.Needed electrical work done. Work done right and suggested a couple of other things which were done at a reasonable price
Steve Richmond
7 months ago
They were timely and I appreciate the fact that when one of the technicians felt like he lacked the expertise regarding one facet of the project, he called someone who was able to fill in.
Rosalind Owens
2 months ago
My service was great I got great customer service they were on time and did a great job and cleaned up afterwards over all a great experience and I will refer my friends.
In and out super quick.
He identified the problem
Stepped put to get supplies and can back in to fix my issue.
Very professional and straight to the point.
Very professional and knowledgeable. They showed up on time and worked quickly. My dryer was damaged (dropped a drill on the top and left dent). Hiller replaced the damaged part within days. I'll keep using Hiller.
Hiller has always been a great company to work with. Today, Ericson came out and addressed all of our issues and got things running smoothly through our drains. He also helped me with an I told you so conversation I'll have with my wife tonight. She will not dispose of food in the garbage disposal...small amounts...cool. But no dumping large amounts of food into the sink. So, thank you Hiller!
I found a leak under my kitchen sink at 8 pm on a Thursday night. Water was spewing and causing damage to the inside of the cabinet. It turned out to be a bad valve. Hiller answered the phone immediately and had someone at my house within 30 minutes. The young men who arrived were so courteous, they knew exactly what they were doing, and were done relaxing the valve within 30 minutes. The price was extremely reasonable considering it was after hours. I highly recommend, will definitely use again!
Showed up same day on a Saturday, super knowledgeable and friendly. Did a way better job than I was planning to do myself. I'm very happy I called Hiller Plumbing. He educated me about new items installed and I am now installed to code with 2yr labor 6yr parts warranty. I paid 1175 for a 50gal replacement. Was expecting to spend about 700 to do it myself, but I would have used flex hose and shark bite connections which wouldn't have lasted as long and I wouldn't have a warranty, and the best part, is they installed a tank that handles expansion (that I didn't even know about). I'll get several more years out of this tank, versus what I was planning to do.Excellent
My initial phone calls were handled professionally and my service scheduled for the next day. Our technician Devin was wonderful. Personable and professional he fully explained the repair and the time needed to complete it. It was a great surprise to find this work covered under warranty. This was our initial exposure to Hiller and we are very pleased.
curtis walton
10 months ago
My repair technician was Justin W. Came in did a great job very patient very professional definitely we use them again ask for him again.
We had Hiller replace a cold water inlet in our bathroom vanity. We decided to have both hot and cold replaced, which they did, upgrading to PEX connections and shielded lines to the sink. It cost us a bit more than we expected, but was worth having it done well and done right. At the end, they made recommendations for replacing all the lines from PVC to PEX, and gave us bids on replacing the old sinks, which were worn. Overall, they provided excellent service and arrived earlier than scheduled (we were notified) since their schedule opened up.
My husband and I came home from a trip on the hottest day of the year and our air conditioner was broken. We called three companies to get a quote. The Hiller technician showed up in a bright white company shirt!!! I immediately knew we had found the right company. He was honest, kind, respectful and funny!! When you can tell a couple that they have an expense they had no plans for and make them laugh, you have won us over. It was going to take a few days to get the job done so before sunset the tech had window (air conditioners) placed in key rooms of our home. We had company from out of town that weekend and they could hardly tell the air conditioner was broken!! Fast forward to a year later!! Our house has a better unit than it had when it was built. The house is evenly cooled and or heated. We exclaim daily that we are forever Hiller customers. All this to say....Hiller is an honest, trustworthy, fair, helpful, and humorous company!! Look no further! Call them today!!
Melissa Cheran
3 months ago
Plumbing done well and quickly however workers picked up tools that did not belong to Hiller, failed to turn on water to washing machine, failed to turn on the water heater breaker and apparently took or tossed the upstairs toilet water line.
Angela Garner
4 months ago
Brady was professional and responsive to my questions he went over and above my expectations.
Michelle Phillips
10 months ago
I had a leak under my home. The plumber went under the house found the cause of the leak, and fixed it in less than an hour. The plumber was on time and courteous. He also tested the leak to make sure it has stopped leaking.
Nancy Wohlgemuth
2 years ago
Samuel was my technician. He wasCordial and efficient in performing allThe tests necessary to prepare unit for summer cooling. He identified aa part that needed replacing and notified me that it was under warranty.He also found that the compressor wasNot as efficient as it should be andrecommended a part which wouldLighten the load on the compressor.I chose to purchase that item. IWould recommend Hiller and especiallySamuel for the excellent service. NW
Shantel Ridley
a year ago
Shane was very polite, professional, and informative! He explained in detail each task that he performed and provided useful information concerning smoke alarms. This is my first time using Hiller and I will definitely use again and would recommend to anyone. Thanks Shane and Hiller Plumbing, Heating, Cooling, and Electrical!!
Jo Anna Stewart
a year ago
Nicest gentleman fixed our problem ! Adding to this post, the fix lasted 3 days? I had to get someone else in before hiller could work me in the next day as we had company here. It ended up only being a water problem in the pan. So was disappointed.
This is the second time that Hiller has come to the rescue on an emergency electrical issue at our house. (First time, a tree limb fell on the power line, and this time, we had a serious issue with the electrical feed to the house.). Both times we've been nothing but impressed. They come at all hours, do their work with promptness and professionalism, and had our electricity back running very very quickly.
Todd Anderson
a month ago
Technician was awesome. Very thorough and very respectful of our home.
The technician, Jeff Rust, was courteous, friendly, professional, and thourough. He arrived at 7:30PM, having worked a full day already, but didn't rush his work, never hinted that he was tired or anxious to get done and get home (which he quite understandably must have).He finished the work some time after 10:30. And after cleanup and paperwork it was almost 11:00PM. While he was efficient in his walking us through the closing formalities, he never once seemed as though he was hurrying through it so he could leave.Because he had been so professional and so nice, just before he left, we offered him a $50 tip. He twice declined to take it, only accepting after we said we'd feel awful about him getting home so late, if he didn't.Jeff embodied everything Hiller could hope for in an employee and his behavior reflects well on Hiller and the work environment they have created.Please see to it that Jeff is told of our appreciation for his thoroughness and his stellar commitment to customer service.Our thanks to you and, of course, to Jeff.Mick and Diana Johnston
While dealing with a leaking hot water tank friends suggested we call Hiller Plumbing. We were hesitant at first but are so glad we took their advice. Customer service is rare these days but not at Hiller. Everyone from beginning to end were helpful, friendly, polite and went the extra mile to please. Mandy helped us by scheduling our semi emergency installation when we asked for it to be done. That was truly appreciated as we had a very full week ahead. Our Project Manager, Webb Thomas, was very nice to meet and deal with. He explained everything so that even we could understand it! He gave us a fair price and several options. Our Plumbing Service Technician, Ali Moradi, was the best ever. Being perfectionists ourselves, we couldn't have asked for a better match. Ali is respectful, helpful, courteous and extremely knowledgeable. He spent nine hours in a very hot garage installing our tankless system. We can't say enough about this hard working young man. He made an otherwise unpleasant job a very good experience. We highly recommend Hiller, Webb and Ali to anyone needing plumbing and heating services.
I had 3 different quotes for installing a new outlet outside to run a pump for a pool. Hiller gave us the lowest quote and they were very professional and friendly.We had Vladimir as our electrician and he was the best, highly recommended! Great job Vladimir and thanks for the help!
Ashaunti Cawthon
7 months ago
The guys were very helpful, fixed my clog quick and even shared knowledge on common plumbing issues as well. Highly recommended!
Hiller was very responsive to my call. Curtis was friendly and professional, worked quickly to replace the garbage disposal. He explained all charges. He also was able to come early and I was called beforehand by the office asking if it was alright to arrive early. That was a very professional. I am very happy with Hiller's service and with Curtis's work.
Anthony and his PM were great. Very clear and informative. Got us scheduled for repair the next day.
Silvia San Martin
6 months ago
I only give it 4 stars because the labor seems quite unreasonable. $377 for a person to come out and change an AC fuse? The fuse was $80.00 and my bill was $450 with a discount. Super nice people and professional but the labor seems to be a racquet.
We called yesterday and they showed up the next morning (less than 24hrs) to have the outlet in our island fixed. It cost a little over $200 but so worth it! Thank you fellas. Will definitely use Hiller in the future.
Steve 1st came out on a weekday to take care of my toilet that the water was running.So we changed the pump and then he had to come back the following week on Fri. 7/22/2022 to fix the leak at install 3 faucets. He bought a helper with him and he was very professional as well. He really did impress me how proficient he was as a Young man. The young man was so good you would think he was in the business for 10 to 15 yrs. He definitely could teach some young adults how to behave & how to be Suave in the way they do business. This young man had a beard and black earrings. And he's a good worker.Hiller human resources you Hired the wright one. And he has custom service skills.Foy Smith - Satisfied customer
Only reason I didn’t give one star is because they were quick to respond and send someone out. I had someone come because of a wet spot on our carpet that was not drying and starting to smell of mildew. After he “inspected,” he stated in his invoice “he could smell urine,” and “there is no water leak” thus his conclusion was that one of our dogs urinated. After knowing that wasn’t the case we got a second opinion and found a massive leak from our shower that I’m shocked anyone could have missed. So not only did they not find the source, they lied about smelling urine. Would not recommend.
I'm overjoyed at the services provided by Hiller! They tend to be pricey but very competent. I had an excellent experience with them installing a standby generator right before the last snow storm. The team arrived on time, was totally professional, and did an outstanding job. I am a Happy Hiller Club member and utilize the full spectrum of services there.
Everyone on Team Hiller were awesome! In Particular “Bob”, my plumbing technician was Competent, courteous, and customer focused! Outstanding Experience!
John Erickson
2 years ago
Very pleased! Replaced three toilets. John and his helper were great. Everything turned out better than I expected. A year ago my old, broken, hot water heater was replaced. Thomas, the technician, was knowledgeable, polite and a good listener. All jobs look terrific. I am very happy to have Hiller work at my home and would be pleased to have them back again. Highly recommended. Thanks!
Dwayne Ferrell
2 months ago
Dakota Caldwell was very efficient, professional, knowledgeable and friendly. He assessed the problem and executed a solution. I highly recommend him and Hiller!
Jennifer Guilmette
a year ago
The Hiller team is absolutely outstanding! I unfortunately had to replace both by HVAC units and I truly felt like their only customer. Responsive, friendly, knowledgeable, and they helped me every step of the way. I had the best experience possible from the tech to the project manager to the install team they were all amazing. Customer Service at it's best. I would highly recommend.
Brenda Begeman
5 years ago
Been using Hiller for years and were never disappointment! They come in do what's needed, quickly, professionally and always clean up after themselves. We highly recommend Hiller for any household needs! Friendly happy ready to get the job done, folks. We've always got a smile on our faces once their done with a job, because it was a pleasant experience. We appreciate them and the services they provide! Try them, you'll love them!
raccoonfacebree
4 months ago
We had Jim come out and install our water heater- he was a gem. Professional, kind and knowledgeable - we are over the moon pleased with his installation of our water heater and Jim’s care and attention to detail. Would definitely recommend Hiller and we will use their service again.
Had a great experience with Hiller. They re-wired my entire house, upgraded some fixtures, LISTENED to me and my requests and offered meaningful suggestions and solutions. Andy and Jordan were on-time or early every morning and we’re professional employees. My old solid brick house built in 1950 was NOT an easy re-wire project, and they showed patience and creativity to get things done. Thanks to them and Hiller.
davetta lankford
4 years ago
We woke up to no heat from a blown compressor. Hiller worked us in although ther schedule was booked for today. The technician, Eddie, did a great job with the repair and had us up and running in no time. He was very polite and kept us updated on progress. Thank you Hiller for the excellent service! We purchased a service plan based on our experience today.
Vickie Hannig
8 months ago
The technicians were on time, efficient and very pleasant. I had one appointment for a C check, and also the installation of a new unit and I was very pleased with your service.
Chris, our tech, was early, knowledgeable, and got the job done quickly and professionally.
Ryan Gleghorn was our technician today. He came in and assessed the problem and got right to work. He was very professional and worked very hard to solve the problem. He was successful. He was reassuring and pleasant to have in our home. We would be happy for him to return next time we have an electrical issue.
We needed an outlet installed and the Hiller electrician was on time, got the job done quickly, neatly, and cleaned up the drywall dust. Would definitely recommend using them again.
Jadrian Crowell
3 years ago
We had frozen pipes and had no water for 24 hours. We had to call late at night to get help. Hiller came the next morning and took great care of us! They were prompt, courteous and very helpful! Their prices were upfront and economical too. I will call Hiller next time I have a need!
This company is amazing! I highly recommend Hiller! I have used them several times and They always go above and beyond to fix any issue I might have. Including extra repairs and taking time to run to a store to buy more parts. I recently received help from their repairman babes Garret. He was great and went out of his way! They are also very kind and that makes the experience even greater!
Hiller has done an excellent job for us. Our Service Technician, DJ, is wonderful. He’s very pleasant and very knowledgeable. He explains everything he’s doing so that I can understand. We trust him; and that is something we don’t say lightly. We are very happy with Hiller ... and DJ in particular!
Roberta Winjum
8 months ago
Technician (Billy) was able to get here early. He answered my questions, was thorough on the system maintenance, and even solved a billing issue with the main office while he was here. He went the extra mile.
Angela Biffle
2 months ago
Jason Huber, was very prompt, efficient, kind and professional.
My technician Bill was awesome! He had the problem diagnosed and repaired in no time! Very friendly and super helpful with advice on caring for our unit. I am a Hiller customer for life! So glad we have them!
Awesome job and quick. I’ve always received friendly and helpful work with Hiller professionals.
First off, the technician that came out was wonderful. Very kind and professional. The main problem I have is Hiller charged me 99 just to tell me my dishwasher was broken (I already knew that) but they don’t work on pumps. I wish they had said that when I schedule the call so I could have gone with another business. I had to pay 99 dollars to get information I already had and nothing fixed.
My plumber was punctual, courteous and very professional. Andrew assessed the problem with my upstairs toilet and gave me an estimate with labor and parts. He finished the repair without any delay. I will definitely call and request him for future repairs.
Louise Russell
2 years ago
I am very satisfied with the service when I had my electrical light repaired by Tim from Hiller. He was courteous and respectful when he came. But more than that he was on time. I was so impress that I signed up for the Hiller Club to make Hiller my main repair service for all my problems. I will be recommending this service to all my family and friends
Hiller was referred to me by multiple sources and I can see why. Dillion, their plumber service rep., is the type of contractor you want every time. He was incredibly professional, inspected our entire home, and fixed everything with the highest level of craftsmanship. I would highly recommend this company to anyone in the Nashville area. Thanks Hillet team!
Chelsa Beasley
3 years ago
Nathan was so kind and professional. He offered me options and even had a project manager, Will, out to my house within 30 min. They were very patient while I discussed everything with my husband. They were understanding of our current living situation. The communication was great, from scheduling appointment, arrival time, home evaluation, and financing options. They really know their stuff! Highly recommend!
Brady did a great job on installing three light fixture as well as giving us advice on some other things we needed/wanted to be done. He was a genuine guy who's main goal was to take care of us. He did a great, great job!
I paid for a new HVAC system for my home. The installation was sadly done poorly. Within a few days the heaters weren't working. The first opportunity I had to use the air-conditioning, all 6 of the units didn't work. When the technician came out, he showed me that a few of the units weren't even wired up. Please use another company
Richard Melanson
4 years ago
After requesting service on Hiller’s site, a rep contacted me to schedule the appointment within 10 minutes. A technician was at my home performing the work the next morning (15 minutes early!). Work was quick, highly professional, and worth the money spent.Highly recommended.
Greg Williams was awesome. Within 1 minute of me showing him the symptoms of banging pipes, he identified it as a water hammer in the shower faucet. He gave me a price, replaced the worn out part and completed the task in 15 minutes. Great job. I love Hiller!
Ben Hartmann
10 months ago
Jacob Drye was my technician today and he was phenomenal. He was one of those “straight shooter” kind of guys and made quick work of my problem. He was respectful in my home and courteous. He even made a point to answer all my questions about the DIY plumbing I was going to be doing in the home. He made me feel confident about what tasks I was taking on myself. Hiller has great response time and customer service and if you want a professional, hire Hiller.
Chris from Hiller showed up on time, was extremely professional and completed a wonderful job in Lebanon, TN for one of my job sites. He was able to come out the same day I put in the request and installed a new service and weather head at this said property! I will most definitely recommend Hiller to anyone that has any electrical needs! Thank you so much for a job well done!
Amanda Thompson
2 years ago
EDIT because I had another job. Water leak from the ceiling, worked me into the schedule next day. Extremely diligent about finding the leak, and exceptionally affordable to fix it. John did a great job!!Had another company out to fix a drip from my toilet. Not only did they botch the install, they charged me to fix the new problem. Called Hiller and they sent someone out next day, and they warranty so I know I'll be good to go. Very pleased and relieved.
ANGELO CARRUTHERS
a year ago
I will ONLY deal with Hiller. I have been using them since 2008. I have never been unhappy. Any issues I behave had, THEY MADE IT RIGHT. I suggest any and everyone to call Hiller, and have a HAPPY HILLER HOUSE
Hiller was great. They were able to get a technician out to work on my water heater with very short notice the day before Thanksgiving. The technician was professional and courteous. Go Hiller!
Rita Underwood
a year ago
So impressed with Steve and Cameron. They were on time, explained everything and didn't waste any time in getting the repair done and tested. Very professional and understood exactly what was needed and DIDN'T overcharge. Will definitely use Hiller again.
William Wilkin
2 years ago
We are happy with Hiller. During the recent cold wave, our furnace went out, we contacted our usual HVAC company which we've done business with for a couple of years. They were not able to help us in a timely manner. In desperation we contacted Hiller, which we'd never done any business with. They agreed to send a technician the next day (the other gave us an appointment 4 days later). The technicians were courteous. They discovered a problem and repaired it with the understanding that there might be other problems. There was another problem that didn't show up for a couple of hours. When we got back in touch, they returned quickly and fixed the remaining problem. We decided to buy a new HVAC system from them. They came on time. Their initial estimate was that the installation would take about 6 hours. It turned out to take about 12 hours. None-the-less, there was no additional charge. The system has been working for about a day, now. It seems that the work was effective. We are happy.
andrew barnes
11 months ago
Our ac has been out for almost 3 weeks. We had to wait 2 for a part that they didn't have in stock (which is understandable) but what isn't is the fact they completely overlooked the motor (which was bad as well and was marked to be replaced last year as well according to their records, but wasn't because the said it was fine) on the first visit extending our repair another week. Now because of an employee family emergency they do not have any tech to come out to fix our ac at the scheduled time. Ac is still broken, this is unacceptable, you have the part and tecs, fix it.
Professional, polite and skilled. Perfect customer service! Love you guys and the technicians!
I had been trying to clear my kitchen sink drain for several days and finally bit the bullet and called Hiller. Great experience as usual. I can always count on Hiller to take my call and get someone out in a timely manner. Friendly and professional service.
Nash LeGrand
11 months ago
The Hiller team Did great working with me when my HVAC broke during 100 degree weather. I can’t recommend these guys enough. Thanks Jason, Parker, and Dondi.
David Hamilton
6 months ago
Jeremiah it's very professional and does an awesome job taking care of the heating service. He goes into great detail explaining everything and making sure you know what options you can get to make your furnace work even better. I really appreciate Hiller taking care of me!
Crystal Phillips
3 years ago
Out of 4 other company Hiller was the only company to keep in contact and to return my phone calls. They were so great I received a phone call before technician arrival and a text message with his name and picture. Our technician Billy was great!!! Will definitely recommend and use for future use.
Jason, the Tech was very knowledgeable and helpful in presenting solutions to my old system.David made me feel that I was educated, informed and confident in making the decision to buy a new unitI am thankful for honesty and integrity of both gentlemen.
Scott Richardson
2 months ago
Always have good experiences with Hiller. Came same day and from competitive quote to completion of work. Replaced water heater.
Fast Service. Excellent folks. Came out the day I called for a free quote, showed up the next day to do the work.
Karen Margulies
6 months ago
I’ve used Hiller many times. They are not the cheapest nor most expensive. They are always reliable, professional and get the job done right.
Jill Wimsatt
10 months ago
A big thanks to Jacob Sundstorm @Hiller For fixing our electrical issue. We highly recommend Jacob. He is very knowledgeable and fast.
Hiller plumbing was ahead of schedule getting to my house which was great! Greg was very professional and friendly. He got right to work and replaced our leaking garbage disposal. It only took about 15-20 minutes. Great service and love being part of the Happy Hiller Club. Called last night and scheduled for today!
Beth Ann Burns
a month ago
Chris did and very good job and was professional
We thought Jacob was very nice, polite, and knowledgeable. He was also efficient and came with the replacement parts he needed and got the jobs done in a reasonable amount of time - although that was not an issue in our case. Very good tech.
Very professional and courteous. Have used Hiller for over 15 years and been extremely satisfied
Kimberly Cantrell-Medina
3 months ago
I recommend Josh Koch he’s nice polite, very efficient. He knows what he’s doing. I want him to come back out here to do rest of my stuff.
Don Ruggirello
a year ago
The Hiller team installed a new AC/heater unit. Project Manager Ronnie was very responsive to schedule and coordinate the installation. The installers Jarrett and Tyler were a great team. They were on time, knowledgeable and completed the installation quickly. The entire Hiller team was very professional. I would recommend Hiller for future projects.
Benjamin Pettitt
10 months ago
The service offered today by Hiller and the two gentleman that fixed our issue was done to the highest standard of customer satisfaction. Arrival on time, problem sorted and friendly service. Will use Hiller again in the future. 10 stars out of 5. Many thanks.
Justin came out on his appointed time-thoroughly cleaned coils etc-took before an after pictures, explained everything! Excellent technician! Better than most of the technicians I have had in the past with Hiller.
Hiller has always proved to be exceptional in all the work they do!
Luke Henderson was the technician doing our HVAC inspection today, March 27, 2023. . He did a very thorough job, took multiple photos of every part and explained each one, cleaned our HVAC unit, and made helpful suggestions of products that would help extend the life of the unit. He had good working knowledge of our system and very good people skills too. Luke represents Hiller well! Thanks Luke!
Penny Culberson
2 months ago
Great service, on time, patient explaining issue/solution and affordable.
Carolyn Woosley
8 months ago
My HVAC system is around 20 years old. It’s being kept alive by Hiller experts. Today it started blowing cold air and kicking on and off. I called. The nice expert came within a few hours and I’m back in business - I hope for another winter season! Highly recommended.
Joyce Spears
3 months ago
Hiller is always prompt and professional. They take time to explain what they are doing and what needs to be done.
Hiller is just fine if you need someone decent to come out quickly. They have an army of people. That's their strength. We've used them before for one-offs and small repairs. So, when we decided to do a major renovation, we thought of them for the electrical. Overall, it was fine, but not remarkable. I think the project was possibly too big/complicated for them. The guys kept remarking that they don't typically do large electrical installs. I had to follow them around and make sure they did all of the work and did it correctly. No one was really managing the project. Different people would come out and not really know what had been done previously or what needed to be done.I had to manage the project way more than I had anticipated. Again, overall, fine but unremarkable.
Thanks a million to Mr. Chris Cross, Ronnie and the installers that came to install my new air conditioner yesterday. You are very fast,professional, efficient n helpful. I cannot believe that you all did it in 24hrs I will highly recommend Hiller cooling services to anyone .Again thank you so much and see you next year for regular servicing.
John Uebbing
11 months ago
Kendall was great and had us cooling off in no time. He explained the problem and fixed it while answering my questions. We have used Hiller for years and while they may cost a little more, we feel the prompt professionalism and quality work is worth it. 5-6 calls over 14 years and never had to have them back for not getting it right the first time.
Debbi Sanders
4 months ago
I had water leaking through the ceiling from a bathroom upstairs. I called them at about 3:45 PM and they showed up by 8 PM. They fixed everything and tested everything and then got the water back on. I would come on them again. Which
Natalie Smith
a month ago
So helpful and upfront about costs. I even signed up for their Happy Hiller Club!
Hiller has always been very responsive and has great customer service after the sale. The tech who installed my water heater was prompt and professional and went above and beyond. Hiller also installed my HVAC a few years ago, and it has been very good as well. They are not always the cheapest option (although the water heater quote was more competitive than I expected), but their service and responsiveness make it well worth the cost.
Stuart Southard
5 months ago
Daniel Fagan was our technician. He was amazing from a technical, professional, and personal standpoint.
Steven Broomhead
7 months ago
I chose water heater repair but they actually added a booster to our water heater. They were done very quickly but did the job well. Always call Hiller! They won't let you down.
Unresponsive. We are members of the “Happy Hiller Club”, which appears to have no value. On May 1, the earliest date available for AC tuneup was June 25. Today (June 25) they called to say they are too busy and are unable to come until July 15. So as a member of the Happy Hiller Club is takes 2.5 months to get an appointment!!! I’m not delighted nor am I happy. We will let our membership expire.
Deborah Stewart
4 years ago
I had a leaky valve on my toilet and there was a steady stream of water. I called Hiller at 7:03 am and a repairman was at my home at 8:10 am. Not only was I pleasantly surprised with the speed of someone getting to my home to prevent damage - Tim was very pleasant, efficient and told me that he’d finish up quickly so that I could get to work. The cost was pleasantly affordable and the service was excellent!I am a fan! I’m planning to change my HVAC maintenance due to the excellent service that I received today.Thank you so much!
Called Hiller in a crisis, another local company had been out to my house and had not been able to fix my AC in four visits. Hiller came out same day, figured out the issue the other company had missed and fixed it immediately. Justin Woodard is who came out and he was extremely professional, talked me through everything and showed me exactly what the issue was.
We're absolutely satisfied with the AC installation work they've done and this is who we'll be using going forward. Hats off to the whole Hiller team!
Colleen Kramer
4 weeks ago
Great communication, excellent service, very respectful of property and people. I happily recommend them.
Brittany Little
7 months ago
The outdoor electrical panel was loose and in turn the electricity for my entire house was out. Hiller was the first company to call back after me calling at 5:30am, Jacob was at my house by 7:30 and the repairs made and electricity back on by 8am!! So appreciative for the quick response and wealth of knowledge.
Quentin Flowers
2 years ago
Kevin Perry and Levi Kidd were both extremely professional when they came to our home to diagnose issues, and then complete the repairs. Kevin was on time, efficient, honest, and patient with all the questions my wife and I had, as first time homeowners. Levi was on time to do the work and went above and beyond. Our finished shower repair looks clean and solid for many years of service. We could not be happier!
Rainee Garrison
3 years ago
Jake and Roy were some of the finest people to have work on my home. They were always courteous and kind. And very informative and letting me know things that I should probably fix to avoid future problems. My husband and I were very very pleased with their work. Thanks again Jake and Roy and the entire Hiller Team!
E. Paige Slocum
2 years ago
These guys flushed out my water system, checked all water lines coming in and all water sources in the house! They put things on my radar for 1-2 year updates/replacements and then told me what they recommended I fix today. I received a discount for doing this on my tune up day! It’s just a great service and gives you peace of mind!
Mersis Mersis
2 years ago
Setting appointment and getting a tech couldn’t have been easier. They send you a picture of your tech for confirmation and you can track them as they are driving to your house. Had a toilet replaced and our tech Jeffrey was early, thorough and neat. In addition to the toilet replacement, he answered all our questions about replacing our hot water heater. Would use again for sure.
Elizabeth Lynch
a year ago
Great website for scheduling appt. Excellent communication. On time. Professional. Work was completed quickly and our issues were fully resolved. Very pleased. Highly recommend.
Psyanita Elmore
3 years ago
Alex and Hank were great to work with. They kept us informed each step of the duct cleaning process and showed us the results of the smell that was coming in our home. They told us what we needed to do to make our hearing and air unit a harder place for animals to enter and took great care in doing their work. They were very personable and did a great job. I will definitely recommend Hiller for duct cleaning and if the plumbers and electricians are as good as Hank and Alex I will want Hiller to do that work also. Great job!!!
Leigh Nock Price
a year ago
My AC stopped working on a hot day. Hiller fit me in, diagnosed the problem, and fixed it the next day - but much earlier in the day than I expected. The price for the faulty part seemed high and the technician questioned it - saved me ~$200. Very, very happy!!!
Very pleased with Hiller and their techs, punctual, informative, and professional. Very please with the price as well!
Andrew was a great, knowledgeable technician who diagnosed my HVAC issue with a blown fuse. Downside is the cost of over $200 for labor and a quick, small repair on the fuse. Highly recommend the technician if you use Hiller though.
Matthew Listovitch
3 days ago
Great electric service. The worker was polite and knowledgeable too. The price was very worth the service rendered too.
Jeremy Christopher
a month ago
I always appreciate the professional and honesty of Hiller employees! It is also great that they find a way to get you on the schedule when you have an emergency.
Our AC stopped cooling. Hiller squeezed us in for service the next day. The technicians were very helpful explaining what they found, and explaining our options to repair things.
Barbara Black
2 years ago
Reviewed plumbing issues throughout the house, replaced toilet seals, replaced faucets. Mr. Higgins was professional, friendly and had the knowledge to make the repairs quickly and efficiently. This is the case with every Hiller employee. They treat us right!
James Marlowe
6 months ago
Scheduled appointment upon initial contact confirmation via email. Introduction to technician via same venue. Estimate give upon evaluation. A
job well-done by an expert with zero defects.
Your technician, Troy, was a delight. He was polite and personable. He is so knowledgeable and kept us informed every step of the way. He thoroughly explained our options. He had to get a part from a store 30 minutes before it closed. With traffic and the time of day, there is no way he could have made it before closing so he made arrangements with a coworker who was near the store to get the part before the store closed. If he had not done that we would have been without AC for another miserable night. He worked diligently and efficiently and has such a great demeanor. He is exactly the kind of employee you want representing the Hiller name. We truly appreciate him and we hope Hiller does as well. Also the office staff was really nice and kept us abreast of the time we could expect your serviceman to arrive. Hiller has wonderful employees! Special thanks to Troy!!!
They replaced my water heater promptly, left everything neat and clean, taking away the old one. I’ll be a customer again.
Frank Simpson
3 months ago
The Hiller guys did an outstanding job. I will continue to recommend Hiller Plumbing to everyone I know.
Thank you for being so good!
Yolanda James
2 years ago
These amazing technicians came out to help me ID the issue. They were smart, professional and actually made me laugh a couple of times—not easy to do when water is streaming down your walls!They replaced the pipe, did a thorough cleanup job afterward and patiently walked me through next steps, including filing an insurance claim. Great job! Excellent work!
Shawn Nelson
7 months ago
Hiller redid all my water and drain lines about 5 or 6 months ago. Awesome work and the techs were very professional. That is why I keep doing business with them.
Been using the Hiller company for many years. They are prompt, courteous, knowledgable and always get the job done. Highly recommend. Chris, our technician who came out after hours, ordered the needed parts and came out the next day to install them. Very friendly and answered all our questions.
Colton Tincher
a month ago
Fixed the problem quickly and attentively. Eric was very kind and we appreciate it!
Derek Hagerty
7 months ago
James arrived promptly at 5 PM, diagnosed our issue right away, and had a new hot water heater installed the very same night. I was really impressed with the quality of work and his customer service. I highly recommend Hiller if you need work done quick and well.
The Sarcastic Traveler
4 weeks ago
Great service from a highly professional and very polite team. On time, very close to estimated price and conscious of costs from start to finish with the whole project. Truly satisfied!
Shirley Counts
5 days ago
Absolutely smooth and painless! Our technician (Brandon) was very knowledgeable and professional and made the experience less stressful! Not to mention, the pricing was affordable and communicated upfront.
Stacey Martin
5 years ago
Our AC technician, Troy, was fantastic and very helpful. He provided a lot of great information and was super friendly.Our Plumbing technician, Noah, was fantastic. He was very helpful in giving us tips.Our electrical technician, Jason, was also really great. He was very thorough and walked us through improvements we can make for efficiency.We've been customers of Hiller's for 10 years and are very happy with their professional service and all of their technicians.It really pays to have all of your home systems checked once a year. It has saved us a lot of money in repairs from lack of maintenance. Well worth it to join the Happy Hiller Club!
Technicians were good to check in and very personable and polite.
Trevor Mottern Did a great job he was very patient with my husband who is very old-school but he was patient with him and everything went great! I was definitely impressed! Thanks again Trevor
Sheila Black
Joshua was prompt and very thorough with his work and also while repairing our toilet leak showed us where another mysterious leak was coming from (our ac unit ) and he gave info on how to contact the hvac unit of Hiller. We were very pleased will definitely use them again.
Country Cuts K
4 months ago
I used Hiller for HVAC service and I was not satisfied with my service. I reached out to Hiller and they went above and beyond to make my problem right. I can’t say enough good things about Hiller service and more about the people behind the scenes, office personnel and Management. I would recommend Hiller to anyone looking for good service at a great price and people you can trust. I am a real person on a tight budget and feel good about my decision to go with Hiller. Sincerely Raymond From Country Cuts.
Great job. Thanks so much.. The technician was friendly professional and explained everything he was doing to fix my problem. Thanks so much.
Tracey Teichmann
3 years ago
The a/c tech came when they said he would, and was super nice. Chris was very professional in all aspects and did a great job explaining the issues and our repair options. The few times we have needed service, Hiller has always been quick to get here and they have great service!
Jealous of the high reviews others have! Hiller may be happy about this temp reading but our family sure isn't. Was told 72 hours was the quickest Hiller could come stand behind their 3.5 year old system. I'm thinking if I were a new customer maybe I'd get better attention. Their competitor came 2 hours after I called. Will cost me a lot more to have someone fix what Hiller is suppose to warranty but isn't in a hurry to stand behind. People on the phone were courteous although losing a customer didn't seem to be a disappointment to one of the reps.
I trust Hiller with everything my home requires. They may not be the least expensive option, but they are the right decision. All the work we’ve had done through Hiller has been done well and with a warranty. They come when they say they will and have extremely professional and friendly technicians. Their motto is 100% true also.. Happy you’ll be or the service is free. Jimmy Hiller himself took care of one small issue we had a couple of years ago and gave us a full refund as well as made sure the service was correct. From Heating and air to whole home generators to changing light fixtures and repairing toilets, Hiller will take of you!
We are always so impressed when any Hiller technician comes to our house. This time was no exception. Brady did a great job and went above and beyond to provide us a great customer experience. We would definitely recommend Hiller to anyone!
If you want to be left in the heat, your service to be dragged on for weeks, and the added benefit of ridiculous pricing, Hiller is your place.I started my Hiller journey on Friday, April 29th. I was told that my HVAC issue was actually an electrical issue, so I called a Hiller electrician. He told me that it was an HVAC technician issue, so after paying $70 to the same company who would ultimately end up attempting to fixing the issue, I had an HVAC technician come out the same day. This technician told me that it was an electrical issue. So begins the runaround.The HVAC Technician tried anyway to fix a few things while Facetiming his supervisor, but unfortunately no results. I was told that I would be contacted first thing Monday to fix the issue, but never heard a word.I called back on Tuesday, May 3rd, to see what was happening. They told me they tried reaching out on Monday via phone and email. This is a lie. I was never contacted and had to call them back to finish the job they began.I was then told that they couldn't fit me into their schedule until Friday, May 6th, one full week after my initial appointment. Please keep in mind the second floor of my house still has no AC.On Friday, May 6th, a Technician and supervisor came out to my house and worked on the HVAC system until 5pm. I was then told that they fixed the original issue, but now have a different issue that would need to be fixed. Still no AC.They couldn't fix the issue that night, but I was told that I could pay an extra $300 to have it fixed on Saturday. I'm not made of money, so I said I would wait until Monday. They agreed.Monday, May 9th, I received a call stating that they couldn't fix my HVAC until Thursday May 12th, due to waiting for the part to ship. Which is odd, because I could have paid $300 extra to have it fixed the previous Saturday. Was the additional $300 to pay for express shipping, or for the labor of a company who advertises 24/7/365 service? I'm not sure, would love to get to the bottom of that one.Thursday, May 12th, I'm scheduled for a technician to come between 1-3pm. at 2:30 I was told that it would now be closer to 4-5pm. At 6pm I call to see why no one is here, and why I have not been updated. I was then told that 7pm is when I could expect someone. Call back at 7pm, now 9pm is the earliest. Never mind, now it seems like they won't be able to fit me in until Friday May 13th.They can't even give me an appointment time on Friday, they say that I have a work in appointment, which means that if a technician has time between scheduled visits they will swing by my place. How is this possible when my scheduled appointment the day before was missed due to no fault of my own? The questions are starting to pile up, and all I'm left with are vague answers and the comfort of an 80 degree house.It is now Friday and I speak with customer service. All they can tell me is that it looks like they will be coming today. They offered no other solutions except I hope someone will be there soon. No one ever came. At 5pm I called back to cancel my service.Overall I am disappointed in the lack of professionalism, accountability, and customer service of Hiller. I would ask for help from literally any Joe Schmoe with a wrench before dealing with anyone from this company again.
After arriving home from vacation, I noticed that our HVAC unit was not working properly. I called Hiller plumbing, heating and electrical here in Nashville to come check it out.My technician arrived on time to provide an outstanding service and suggestions on next steps. I was very pleased with the service.
We have used Hiller over many years and several houses and are always pleased with the work done. On a couple of occasions we have gone with a cheaper service and quickly regretted doing so. The pricing for their services is not the cheapest, but seems to always come out far ahead in terms of value for the quality. I do not hesitate to recommend them for any job.
Dominic came out to fix a light that was broken. Ended up upgrading our whole kitchen to LED. Very professional and courteous. He asked if there were other issues that needed attention. There was. another “large company” were non responsive to a Rinnai tankless they installed 3 years ago. They did not install it properly. Dominic called and had one of there techs come out. He was there within the hour and I ended up getting a system from Hiller. See, Rinnai and this other company kept dragging their feet, stating that we had to jump through many hoops to get the warranty for their product that was under warranty -blah blah blah. So, I should just replace the system. So I did. With Hiller. We are now very happy.
Linda Merrill
3 months ago
Washing machine outlets. Josh did a good job and was very pleasant
The technicians were incredibly friendly and helpful and fixed issues & gave great advice! In my opinion these folks deserve a huge raise increase! Thank you & Merry Christmas!
They were quick to respond when our AC unit stopped producing cold air. They were able to identify the problem and fix it during the appointment. The technician was incredibly kind and helpful!
Prompt professional service! We have used Hiller for many years for furnace replacement, electrical, plumbing and never had any issues!
Jason is as professional as he is good at what he does. He’s been to our house before. Service always great!
Raouf Mattin
2 months ago
They were great we have an old house. They changed the old sewer system plus replaced the old galvanize pipes .in 3days &1 hour.great job guys, God bless 🙌
Christopher Karcher
a month ago
The maintenance visit was fine. However, we had the tech install a failsafe device on our hvac and it keeps shutting our hvac off. Unhappy with how this has gone. I called Hiller and they needed 2 days to get us someone to help. Took a while but it got all worked out. The people at Hiller were very nice
Cindy Thomas
3 months ago
Wonderful service, very responsive. Showed up 2 days early because tech hated to think we would be without hot water that long. Love Hiller!!
Christopher Campbell
a year ago
My experience with Hiller was phenomenal. I called them early in the morning after waking up to a home without AC and they were able to squeeze me in in less than 2 hours. The technician who showed up, Chad, was extremely professional and was quick and efficient in his services. He identified the issue in no time and repaired my unit at the lowest cost to me. In the past I have been skeptical about using the biggest name in the industry but not this time. There’s a reason Hiller is number 1 in Nashville!
We did a panel swap and a whole house generator install. Hiller and it’s team we’re amazing!!!
Sherilyn Roach
a year ago
I was glad they fixed my AC, but then after a while (it took a long time to cool down the overheated house) I realized the tech had fixed it in such a way that it would not respond to the thermostat and the only way to shut it off was to shut off the breaker. When I called to get it fixed again, I was told I had to wait until the next night after 8pm. My honest feeling is that if it’s your mistake you fix it ASAP. I genuinely felt they needed to find a way to fix it sooner. I realize the scheduling is tight right now, but this was their technician’s mistake. I am disappointed twice in this experience. Let’s hope this gets fixed when a tech finally gets here.
As usual, Hiller does a fantastic job!Called to request a service check on a/c at 6:15 am and a real person answered and got me on the schedule the same day!At a different property 6 Hiller guys came and installed a water heater as well as a hvac system. They were on time, professional, friendly, knowledgeable, and we couldn’t be happier. We switched from Lee Co after many years when we had to wait 7 months to seasonally/routine check our a/c system (even though we were on their monthly plan). Hiller takes care of you right away!
Terris Meadors
3 months ago
This team was amazing. They worked none stop 5 1/2 hours and it appeared rigorous but they handled it effortlessly. Pros. Total pros.
We had a plumbing emergency on a Sunday and Hiller was the only plumbing service (out of 3 that we called) that responded immediately to our phone call. While we had to wait several hours for an available technician, when one became available we were kept very well informed on his estimated arrival. He (Garrett Hall) was extremely pleasant, courteous, and explained what he was doing to resolve our problem. He had us back in business in a short amount of time. We’ve never used Hiller before this, but they have our business now!
Very wet and rainy day. Our technician, Ben, arrived early and he began explaining his process. We then went to check out the plumbing needs and locations of where the service was required. Very funny guy, he established rapport and trust almost immediately. He explained the extra that was needed for our plumbing needs to get the property to code. He laid out all the details for the cost and a timeline. Since it was a wet and rainy day, he laid out rugs and other barrier material to minimize any tracking of mud or debris from his trips outside to inside. He completed all tasks and even the recommended little extras. It was an overall above satisfactory experience. Join the Happy Hiller Club, you will be happy you did!
Justin Hall
11 months ago
Matt serviced my home on 8/19/2022 in the East Nashville area. He was on time, very knowledgeable, detail oriented, explained the services needed well (and provided pictures) throughout the entire maintenance service. One issue required a second employee and they were quick to respond and assist Matt. It was an expensive tab but well worth every penny. I would trust Hiller with all your heating and cooling needs!
Second experience with Hiller Nashville that is just 10/10. Customer service on the phone is super helpful, and the maintenance team members who come out are excellent. Justin Woodward who came to my house today did an amazing job, was very thorough and is just an all around wonderful human. I'd give him 6 stars if Google would let me!
Ryan Antonicello was fantastic. Not only was he easy to talk too, he knew exactly what my problem was and immediately provided a solution. I greatly appreciate that he was the one that came out to help me. Hiller is very lucky to have a talented professional like him to help serve our middle TN community.
Scott Isaacs
3 months ago
We use Hiller for almost everything in our home. We recently got a whole house water filtration system. The installation was a little bumpy mainly because it’s a complicated setup which is why it’s an advantage going with a company that employs both plumbers and electricians. We had a problem, of course on the weekend, and they sent out a technician. They fixed it in about an hour. I’m very pleased with Hiller and would happily recommend them to anyone for plumbing, electrical and a whole house water heater.
Jan Buckingham
a week ago
The Hiller workmen came to my house this morning snd totally fixed my problem in two hours. They were clean and neat and processional and polite. Thank-you Hiller!!!
Was thrilled with how quickly Hiller could come out and fix our sink issue. Darrel was very friendly and I appreciated his willingness to thoroughly explain each step of the process. Fixed the problem fast and recommended steps to avoid in the future. I’ll call Hiller for all plumbing needs from now on.
james Streberger
11 months ago
Generator install was handled professionally. The Kohler generator system is well built and easy to operate. Would recommend Hiller to anyone interested in installing a whole house standby generator.
Darius Norman
10 months ago
Ryan Gleghorn was a very kind, professional, prompt, and informative. He did our electrical tune-up and gave us sound advice on any potential hazards and provided affordable resolutions. He definitely represented Hiller well.
Eddie is a knowledgeable and conscientious HVAC technician, great at listening, responding, and being up front and clear about our HVAC situation as he best understands it.
Susan Montoya
3 years ago
Update - If you haven't signed up for the Hiller you definitely need to, best service ever. They are timely ,dependable and work quick. Best of all they are knowledgeable and fair.I had two items that needed to be replaced. Both were fixed with great customer service. They also kept me apprised if there changes to the cost.
Jessica Paredes
2 years ago
I had a very difficult time arranging with my HOA general maintenance, involving turning off the water. I did not realize how lucky I was to have Hiller help me with this task! They came 3x (due to HOA issues) despite having to wait 2 hours for a no-show and a difficult neighbor who began banging on walls. I'm very grateful to have been recommended their services and that they were able to do their job despite these unfortunate events. They are fair, professional, and highly qualified. 10/10 would recommend to friends and family members.
Debra Birchfield
3 months ago
Technician was on time, answered all my questions and professional. I have used Hiller many times in the past and they never let you down. They are the best!
Melissa Wyatt
11 months ago
During the initial consult, the Project Manger ask me who would set the fixtures for a bath remodel. My response was I want Hiller since this is your specialty so there are no issues in the future. When the technician was here to finish running the drain lines he informed me there is an additional charge to set fixtures. Why would the project manager not include this in the initial price when the contract was signed? I feel the Project Manager was dishonest. I've made (3) calls to the home office requesting to speak with a Manager, -as of today---- CRICKETS. I WILL NOT RECOMMEND NOR USE HILLER PLUMBING AGAIN.
Sarah Beth Simmons
4 years ago
Hiller was an amazing company to work with over the last week. They were cheerful and felt like we were a part of their family. HVAC replacement and costs can weigh heavy on a family but they walked us through with ease and where fast in their service and call backs. I would recommend them over and over!! Love the feel of the family like service they provided. Weren't pushy to get the sale at all. Really talked through and helped us make the best decision for our family. Thank you Hiller!!
Danielle McKie
2 years ago
Aged water heater began leaking, Hiller was at my home within hours to resolve the issue! Levi was a true professional during my service. He ensured I understood my options as well as the process. I am extremely grateful for his expertise and service! I highly recommend Hiller!
Hot water wasn’t working. Holler came out an hour later, got it working, and was reasonable cost
The Hiller service is good from beginning to the end. Setting up a time for them to come was very pleasant. The plumber came at the early part of the “work-in” time. He was efficient & diagnosed the leak quickly. He gave me a price up front. He then resolved the problem. He was very professional & I can continue to recommend Hiller.
The technician, Dakota Caldwell, was great. Very personable and professional. He took the time to really explain the problem and what needed to be done to fix it. Very transparent with the whole repair.
Professional. Explained everything very well. Gave options regarding maintenance options. Reasonably priced
John M. Jones
2 months ago
Ray was awesome. My first Hiller experience and he was great
Wanda Williis
7 months ago
Technician professional and well informed about our new EAC filter system. Corrected wrong filter size on one unit, ordered new filters for us and advised on variables (pets) influencing filter change schedule.
Matthew S. Is the absolute best. He was so kind and courteous and professional. He also took extra time to install a faucet that wasn’t originally in the work order information. He was so generous with his time. I am so glad Hiller sent him to my house today. I would recommend him to everyone. I hope Hiller will give him a bonus because his service was impeccable! Thanks Matthew!!
Odell Rivera
10 months ago
The technician, James, was great! On time, professional and extremely helpful. Conducted a diagnosis of my situation, offered all the applicable repair options which made our decisions very easy yo make. Will definitely use them againaa
Duane Vazquez
2 years ago
Was hard to determine what was causing gas heater to cut out. It was down to two parts that could have caused the problem, and after they replaced one part and that didn't solve the the problem they replaced the second part, which did fix it. Only charged me for the first (less expensive) part since it was their mistake. Excellent and honest service. Would definitely use Hiller again.
Kevin was our service man. He was extremely professional and courteous. He unclogged our toilet and installed new faucet set and garbage disposal in our kitchen. He completed the job timely and cleaned up when he was finished. I would recommend this company to anyone. We were very satisfied with the service and timeliness they provided.
Ryan Gleghorn was awesome. On time, professional, friendly, and walked me through every service performed. He was also a Veteran which was a huge bonus being a Veteran myself.
MorningSunrise
a year ago
My technician Ryan was on time, respectful and kind. He took the time to show me the job he did and explain how it works. The staff in the office made sure to call me and tell me he was headed my way. They were both very professional and kind. The text messages help me to not forget my appointment and they sent a photo of who was coming to my house. That meant a lot to me. I would highly recommend the Hiller staff and their technician Ryan.
Josh Hoffman
3 months ago
Online scheduling is great, service was very fast and professional, and all costs and time estimates were presented up front. Will definitely use again in the future
Rebekah Jolley
3 years ago
John was very friendly and very professional. He took time to explain the repair process and to answer all questions, and he was very detailed in his report for our records. It was a great relief to work with someone so patient and kind, especially after walking into the chaos of flood and water damage. Will absolutely recommend Hiller Plumbing.
Freddie Garrette
a year ago
Jason Osborne was very friendly and professional as well as knowledgeable pertaining to the repair. I will continue to do business with Hiller if needed again.
Cynthia Richter
3 years ago
Why my husband and I use Hiller commercial and home services: From first contact with the representative who answers your call, there is a team of installation and repair professionals who are highly trained and equipped to address your problems. The technicians not only listen to your particular situation, they explain what options you have available to you. These people not only work for Hiller, they work for you, the customer. They treat your property with respect and clean up before they leave. The corporation and team want you to be satisfied. Other companies, franchises and individual contractors did not live up to our hopes, if they showed up at all. My husband and I have used Hiller for water connection to the city, AC repair, toilet replacement, and complete heat/ac replacement. We have never been disappointed at all with Hiller or their people. We would not hesitate to call them for future needs. Bottom line, Hiller Makes Our Home Happy!
Cindy Robbins
3 months ago
Always good service. Informative if I have questions. Systems check is free with Hiller club plan. Reasonable priced.
They were prompt , explained the installation and completed within 3 hours.
Shower single handle only putting out all Hot or all Cold, had already changed cartridge myself, but problem came back after couple days; Ian was super helpful and patient, tested our pressure which was 120, cartridge only rated up to 80, so he recommended installing Pressure Regulator valve, and he helped get air out of line that was causing knocking sounds! So far so good, I put in another cartridge and still working after a couple days. Work was well done, appointment set quickly, he showed on time, explained all work thoroughly, was such a great help and now we're able to have our upstairs guests happy! Choice Home Warranty was a waste of time and money; we pay $39/mo and when need help, takes 2-4 days to get a visit, costs $45 when they walk in, then have to wait 1-2 days for approval, & their person never got back to me to schedule the work. That's when I replaced the cartridge the first time cost me $35 at Home Depot and a little time. Would have taken another week or two for them to return when the cartridge wasn't the main problem! Thanks Hiller, for sending a Happy Face Truck to make our faces Happy again!!!
Scott Fletcher
5 months ago
We had a leaking water heater. HiLee came out within two hours. Eryk was polite and very informative. He presented me with a couple of potential problems and was able to resolve the issue within 30 mins. I would highly recommend Hiller.
We use Hiller for SO many things and they’ve always been AMAZING! Recently we had Truman come to our house and he was INCREDIBLE! Thank you Hiller for taking such great care of us and treating us like Family.
I had a random water seepage from under my wall with no apparent source. I called, they came, they conquered! Turns out my AC condensation drain had gotten gunked up over time and was backing up. All better now! Thanks!
Your technician was excellent. Very friendly and knowledgeable. I appreciate him fixing our unit and answering my questions. However I am completely dissatisfied with the price. The issue was a wire jacket that melted in 2 spots. My bill was 202 for him to put tape around the spots. The service call was 69 dollars. While he did have to undo some panels and check a few things, I don't believe it was another 130 dollars worth of effort. Your tech did his job and the complaint is not him. It's the pricing . I will think very long and hard about using you for my future service. Again, your tech was great and I don't want my decision to most likely not utilize your company to be placed upon his shoulders as he did his job.
Chris Woody
11 months ago
Totally professional from beginning to end. Website is great, scheduling was easy and it let me upload a video of the problem so the techs were prepared when they got here. Two techs showed up which was impressive. They kept us updated, got the job done, and cleaned up the whole area where they worked. Price was very reasonable. First class job.
Update: Our home was re-plumbed by Hiller the end of October 2022. As of mid-January 2023, management has been in contact with us and they have inspected work that was performed by their employees (1/12/23); they have rectified all known plumbing issues (1/20/23). Unfortunately, the excessive drywall damage and damage to washing machine is our expense. I modified review from 1-star to 3-star.*******************************************************************“Happy You'll Be or the Service is Free™.“Not true! We have used Hiller in the past and have been pleased with their service. Hiller had done their annual plumbing inspection and never once stated their concern with the NIBCO, Inc. piping until the last leak occurred. After research, we discovered that there was a class action settlement against the manufacturer (NIBCO, Inc.). We knew the plumbing had to be replaced. We contracted Hiller to re-plumb our home thus removing the NIBCO, Inc. PEX piping. Numerous requests have been made for senior management to contact us to no avail. Not all of the NIBCO tubing was replaced, unnecessary drywall removal/damage, excessive drywall cutting, drywall debris left on top of upper cabinets, damage to top of front load washing machine & the list goes on! Please note, I only attached photos from one room…the laundry room. Now multiply that damage to three bathrooms and a kitchen.
After a long day of dealing with sewage back up and our landlord being out of town, we were so grateful for Gregory F. who came out for an emergency servicing after hours. He arrived and got to work quickly and efficiently and was very friendly. He took the time to explain the situation, was very clear and did not talk down to us even though we don’t know very much about the system, and he was also funny which was much needed after the stress the back up had caused us. This was my first experience with Hiller and if it were up to me and not a landlord I would still make them my go-to. Thank you, and thank you Gregory! You really saved the day.
Much Pricier than expected but my technician Ericson went above and beyond.
Overall they showed up when promised and got the job done fast.
Scott McWilliams
a year ago
My technician, Parker Joyce, was fantastic. On time, courteous, knowledgeable and efficient. I appreciated him taking the time to show me what needed to be repaired and what he had to do. He also walked me thru what I needed to do to prevent a recurrence of the problem. Could not be more please by my decision not call Hiller.
Susie Harris
3 months ago
I have always used Hiller service. They are friendly, professional courtesy. I always call Hiller.
Quick, professional, knowledgeable, and kind. Jordan was amazing and Hiller will be my go to for any future needs.
Marmalade3296
2 years ago
We used Hiller to install 2 hvac systems in our house and we're very impressed. First, the Project Manager David went to bat for us and came thru with an awesome deal that beat another large hvac company. Second, the installation crew, Carl and Cameron were fabulous! Courteous, professional and knowledgeable. Super nice guys! They worked so hard at this job and my husband and I had zero concerns that this job would be done right. There was no cutting corners with these guys. If there was an issue with installation, they tirelessly worked thru it. We bought a warranty pkg with Hiller for our units and believe we'll be just as satisfied with their service. An all around great experience, thanks Hiller!
Had a 10 to noon time frame did not show up till 6 pm and could care less about my time
This company is very easy to work with and their technicians are stellar. On time for both of the services we needed done at 2 separate occasions. Will definitely continue to use Hiller in the future!
I was notified by text with a picture of the electrician (Jason) 45 minutes before he arrived and I also received a call notifying me he was on his way. I was given a 2 hour window and he made it right at the beginning of the window. While he was here, he explained everything he was doing and gave an honest opinion of what needed to be done, which was not the most expensive option. He was very friendly and personable. He had some stickers and a ball that he gave to my 2 year old. I highly recommend Hiller and will be using them for my future home repair needs.
Hiller is Fantastic. All the people who work there that we have spoken to is professional and kind. They are quick to get you in. Any issues we have, we say call hiller Thanks everyone at Hiller for all that you do!
Anthony was the best. He explained everything and was very knowledgable. Very helpful.
The water heater installation went well, and they were incredibly helpful in fixing some other problems they noticed during the process. They also pointed out some other issues (aging pipes and janky wiring) in clear and helpful language to help me understand the issues and potential fixes. I'm beyond pleased with my service today.
Susan Gennoe
3 months ago
So this was not actually a repair. This was resetting a power vented water heater, which may or may not have been installed correctly even though there was a very serious incorrect installation about six or seven years ago, but that’s a moot point now. I couldn’t be at home during this process, but the technician who called me was very professional and we had a good conversation about the situation. My main grievance is that I had to pay for them to hit a button to reset a water heater that is really not mechanically proper or customer friendly. At least he did bring the price down about $100. The whole thing was very discouraging, but I really appreciated the professionalism of the technician.
Donna Van Hooydonk
a year ago
Technician arrived on time and was highly professional and very knowledgeable. He was friendly and willing to teach what we needed to know about out system.
Colleen Mullens
a year ago
Hiller continues to impress me with the caliber and responsiveness of their people. I can’t say enough good things about Ryan, the electrician, who came to my condo to diagnose and repair my leak detection system, add an outlet and install new bathroom lighting. He was expert but as importantly a great advisor and consultant. He presented options and his advice on best way to go. He was just the best and a wonderful rep of the Hiller Company
Clifford Gunter
a month ago
Dominic was very friendly and knowledgeable willing to answer any question. He did the work in a timely manner. On top of that was very friendly and courteous.
Jason Barfield
8 months ago
Austin was up front and very attentive. He diagnosed our issue fast as he could and resolved the problem. Hiller were the only business that could see us same day, which was critical. Thank you Austin for your service.
Stephen Schmidt
6 months ago
Quick, on time. Great explanation of step by step process. Cleaned up afterwards. Reasons why we have used Hiller for our electric, air conditioning and plumbing projects.
The job was completed professionally and efficiently. Like most things, it’s about the people. Jordan is a super strong asset for the company. I have 100% confidence in him and the work he does. 👍👍
The technician who worked on our AC was great. He explained everything clearly and answered all my questions. The problem was resolved.
Michael Higgins
11 months ago
The tech came and took care of business very quickly. He explained to me what was going on in terms that I could understand. And explain what needed to be done for things to be up to code and proper.
Couldn’t be happier with the service and response from Hiller. I had a couple items to get addressed ASAP, and the ease to get scheduled, and then get the work done was exceptional. I would suggest them over the competition.
Dorian Fields
10 months ago
Ryan Gleghorn was our technician for today. He was well informed and solved our issues efficiently and without any problems. We will use Hiller again and request this young man.
Tiffany Humphrey-Joseph
a month ago
We had an urgent plumbing matter that occurred after hours. We called Hiller and they delivered results. From the excellent customer service provided during intake to the wonderful professional who showed up to our residence, we are thankful for your service! We will use Hiller for all of our future plumbing needs.
The Gogulskis
3 months ago
Ericson was super kind, efficient and knowledgeable! The people make the company!
Benjamin was professional in every aspect to include extremely knowledgeable, detailed in his work and explaining, used symmetries when cutting and taping the drywall for a perfect finish. I was at eased with him working on our main living space. I had some unique issues with a new washer hookup I never used that caused an odor and an old bathtub faucet that's been worked on several times. Benjamin is gifted with his craft and explaining to his customers, which helped me on making the best decisions. He even took apart the faucet sprayer, cleaned it, put it back together within seconds, and now it flows properly. I've been trying to get these things fixed for years, and he did them all in a day. Thank you so much.
Samantha Martens
a week ago
Great service crazy expensive
Miranda Sanford-Terry
a year ago
Our technician, Devin, was great to work with. He was on time (actually early), professional, friendly, and solved the issue quickly. He even handled all the questions my hubby had very well and with patience lol. Highly recommend.
$387 to hang a simple ceiling fan? That is usury. I will avoid Hiller in the future.To their credit, Hiller reached out after this post and offered an adjustment on my bill. Appreciate the professionalism!
Lou Ann Delpire
a week ago
Jason was thorough and great! I'll sleep much better tonight knowing the critters cannot get in.
Anna Rose Harris
a year ago
We moved into a new house this week and our showers were never getting hot! We called Hiller on recommendation and they did not disappoint. Timely, communicative, knowledgeable. Michael got everything we needed taken care of!
Jason did a great job. He arrived right on schedule, assessed the situation and had our light hung properly in 30 minutes. Very professional. Would recommend and will ask for him again when it is time to change out our large fan fixture in our living space.
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