Best Video Camera Inspection in Baltimore MD

A+ service aiming to please the customer every time!

Incompetent and shady company. Do not waste your time, money and energy with this company.

If things are done correctly there are no issues. However, when something goes wrong, they get shady real quick. They don't call you back to resolve the issue, they cancel appointments without any advanced notice. It's a big hassle to work with them when something actually does go wrong. Don't expect your issue to actually be resolved, even though they offer your the 1 year labor guarantee warranty and charges are explicitly made on your estimates/invoices. Also, keep your records, because they don't keep theirs.

I had a tankless water heater installed by Zachary Garten #8072 in June 2022. Zach is a field technician, not a senior technician. Tankless water heaters require annual maintenance and need a maintenance kit installed in order to conduct this service.

I am now coming due for maintenance nearly one year after installation. I had two plumbers outside of Catons come to give me estimates for the maintenance service and I was informed by both of them independently that the water heater was installed incorrectly and does not even have the maintenance kit installed. It also does not have an additional shut off valve and the carbon monoxide vent is sloping downwards instead of upwards as it should be.

Further, I had Catons (senior technician) come look at the installation and they also agreed it was not installed correctly. Initially, the senior technician was telling me everything that was incorrect about the installation (in agreement with the two other plumbers), but I guess he did not realize that Catons was the company that installed it this way.

Once they found out that Catons installed the water heater, they got super sketchy. They told me managers would reach out to me. However, I have yet to actually get a callback from Catons managers. They made it sound like I would be called later that same day, and I waited two days before calling them. When I would finally get to speak with a manager, they would tell me I could get the maintenance kit installed but I would have to pay for the piece. At one point, they told me at the time of installation, I agreed to not have the maintenance kit installed in order to save a few bucks. This is incorrect. For one, why would anyone want a product that requires annual maintenance to be installed without the ability to conduct annual maintenance. Additionally, my estimate/invoice includes the maintenance kit. Further, there is another shut off valve missing and the carbon monoxide vent is sloping the incorrect way. For a plumbing replacement, Catons gives a one-year labor guarantee. So they are honoring this, but not the fact that I paid for the maintenance kit and they are trying to charge me for it again and they have not addressed any of the other installation issues. Further, one day Zach came out to my house and glued a corner pipe to the exterior vent pipe for the water heater. This was done without my knowledge or authorization. Even after it was completed, no one told me this was done until I discovered it on my own and then I brought it up to one of the managers. The managers, Jason and Dan, both confirmed with me that Zach did it.

Purcell 3755Purcell was very helpful tonight in a very un-fun situation. He and his team responded very quickly arriving to my house within less than an hour of my first call.He was able to fix the issue, give me the options of the situation and explain the best path.I greatly appreciated his and Roto-Rooter’s help tonight at a very late hour....now ten past midnight. Very professional job. Thank you.

From the first phone call to completion of the project, Metcalf Plumbing made me feel like I was their only customer!

Can’t recommend Spiro highly enough. Communicative, efficient and professional! I will call Spiro first the next time I have a plumbing issue!

Did a great job identifying a leak and addressing it cleanly and simply. 100% will use then again! Alphonso was great.

Super knowledgeable! Actually took the time to diagnose what the problem may be over the phone and arrived only a few hours after the call. They are also extremely honest. I initially thought I would need a video camera to diagnose the issue. However, they quickly resolved the blockage and told me I didn’t need to spend unnecessary money on the camera. Unheard of!! They are also very reasonably priced. I’ve found my forever plumber! Highly recommend!

This company is a nightmare. Hired them to do a job in June and months later it was still not fixed and they caused more damage. I was in tears multiple times trying to get them to finish the job correctly but they were in no rush. Completely disrespectful and unprofessional. Don't waste your time or money asking them for help with anything.

Khai Dal is an excellent and a very professional worker.

These are freakin awesome , showed up on time and fixed the cluster that a previous plumbing company done. Highly recommend them

After this season's rains, we found a hole in the back yard of our 1925 house, which turned out to be the remains of a septic tank that was original to the property, and which we'd never realized was there.

Frank Taciak arrived on time to assess the situation, gave us a estimated price, followed by emailing a written quote. Several weeks passed before we were able to schedule the work, but Frank stayed on top of it, got here as we'd arranged, and completed the job, taking particular care with the garden plants that were near where the dig was done.

I would recommend this company without reservation. Great job!

Chen was excellent. Service all around was excellent. Under 3 hours from first call to completion. What other company could beat that?

Toilet was leaking and making sounds in tub drain when flushed. First guy found flushable wipes said not to use them. Replaced parts that I don't think needed replacing and left. Soon after same problem. Someone else came couldn't fix problem. Third person came and after removing toilet for third time after finishing he said toilet was rocking so he caulked it. Don't think last two guys understood English. Very frustrating never had these problems with company before but won't be calling them again.

Personally had my plumbing worked on by the owner, haven't had a problem since. I feel that these guys don't get enough credit and they have always been on standby for me if I ever had a problem or question. Thank You for the dedication and hard work.

Joe and Justin did an excellent job fixing a very difficult plumbing problem we had with our sink very courteous and professional. Thank you..

Very professional and thorough. Very pleased with the service performed. Will definitely recommend to others.

Very helpful and kind with excellent prices. Above and beyond service.