Short version: look for another plumber.
We called Abbott's to unclog a sewage backup we were having. Ben, the first plumber to come, was great. He gave us the cost of the work, laid down floor protection, and dealt with the unexpected extra work like a true professional. He was kind and gracious throughout.
Another plumber Jeremy arrived to perform the scope of the pipes (which they offered as a free service, so we said yes to try to find out what the deeper issue was). He did not knock or ring the doorbell when he arrived - so I just heard another voice downstairs and realized he was there. That was unprofessional, in my opinion, to come into someone's house without announcing himself.
Even though the scope was free, the recommendation Jeremy provided was not helpful at all. He couldn't accurately locate where our pipe ran, and gave information we later learned was very inaccurate. The only option he provided was a full sewer replacement.
I am glad we talked with other plumbers. Jeremy's recommendation would have cost us $10,644+ and two days, plus ripping up our basement and front sidewalk. In the end, all we needed was a high-pressure water cleanout. Which was performed in 4 hours and cost only 17% of what Abbott's estimated.
Because of this experience I would not trust Abbott's for any future plumbing evaluation. We think maybe they were just trying to sell us a sewer, rather than to truly understand the issue or offer alternative solutions.
Search around a find a good plumber for you! Don't take the first evaluation and estimate as your only option. Don't get taken advantage of just because you need help with plumbing and the situation may feel urgent. Trust your gut, and find someone who respects you, your home, and your time and resources.
We waited 2 weeks without flushing any TP down the drain and showering/doing laundry at friends' houses! Trust me, you can wait and find the best people to work with.
Other plumbers we found:
1. We ultimately worked with C.A.Taciak & Sons who I would absolutely work with again for any plumbing needs. They were fantastic, thorough, and very respectful.
2. Len the Plumber was quick to respond and would have been quick to schedule the work. They had a couple options and creative solutions, and were honest about what was worth our time and money.
Edit: Thank you for your response to my review, Abbott's Plumbing. There was no issue of roots in our pipes identified by either your plumbers or the other plumbers we talked with. The jetting option was needed to clear out the scaling (and a metal bolt and rubber gasket they found) that were constricting the pipes under our property. The issues of separation fall on the City-owned portion of the pipes - which your plumber could not accurately locate for us, and had us assuming the issue was on our property. Your plumber would have had us pay for something the City will ultimately be responsible for. And tear up our basement for something that needed cleaning, not replacing.