Description
When you need an emergency plumber near me in Linthicum Heights or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Plumbing leak detection, Faucet installation, Shower installation, Toilet installation, Water heater installation, Faucet repair, Plumbing pipe repair, Toilet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Sewer repair, Shower repair, Water heater repair, Drain cleaning, All Types Of Drain Cleaning, Backflow services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen pipes, Grease Trap Treatment, Kitchen Sink, Leach Field, Location Change, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sink Repair, Sink repair & installation services, Site Evaluation, Sump pump services, Video Camera Inspection, Video camera line inspection, Washing Machines, Water Clean Up, Water Extraction, Water Supply, Water damage-related mold removal, Plumbing, Sewage cleanup, Water damage-related cleanup & repair, Flooring, Mold inspection, Remodeling, Drainage service, Water Softening & Filtration Systems,
Reviews
Martha Cavanaugh
5 years ago
Samuel was on point. Loved his friendly professional assuring attitude.
We found out our water heater was leaking. I called and our service technician , Chal was here within 30 minutes. He has kind and straightforward . He explained what needed to be done and did so with care and precision. He went above and beyond to help us with this stressful situation. His installation was finished promptly and he made sure we were satisfied with everything he did and explained it all to us. We highly recommend him! Thanks for taking such good care of us. Lisa L
Lisa Smothers
2 months ago
Mr Rose was very professional
Thaddeus Allen
5 years ago
Purcell 3755 did a great job repairing a broken water pipe on our tankless hot water heater. He provided a lot of information on how and why he was repairing our water line and what to look for it in the future. Great service.
Mellanie Gleaton
a year ago
My tech was super professional and very clean. He was very thorough from inspecting, to fixing, and cleaned the entire sink after the repair.
He then completed the same repair in the bathroom. By far my Best experience with a plumbing company
Raya Treiser
11 months ago
Danette Fredericks
a year ago
Shannon McDonnell
a year ago
Matthew Edwards
2 years ago
Came into my home. Extremely professional and proficient. Isolated the leak and repaired within 2 hours. Amazing service from Technician 2408
Emebet Abraham
a year ago
Very good service but very expensive.
Sailo was efficient and courteous. Solved my problem quickly.
Friendly, quick and efficient; would definitely recommend!
Kimberly Lange
6 years ago
Not very friendly
Juan Carlos Quintero Herencia
a year ago
Mr Khai Dal did an amazing job even though the coordinating office drop the ball about timing and scheduling, and never informed him about changes in our time window at home. He went beyond professionalism, helping me reporting a recurring problem to WSSC. He has my 5 stars.
Have called 2in 20yrs. Same story can't help.
Chuck Spidell (#737) came out to fix a broken pipe vent under our kitchen sink. He did a great job for us. I'll definitely be calling them back for future issues.
Incredible service and got the job done quickly and efficiently.
Judy Henderson
3 years ago
Greg Marchesiello
5 years ago
quick and easy, technician came day of call for service, even have a 6 month guarantee
Autumn Evancho
10 months ago
Daniel 8118 did an incredible job. I would use Roto-rooter again and recommend them to friends and family.
Langh Mung 3650
I really appreciate the time taken to explain the needs. First person to fully explain.
Rebecca Thomas
a year ago
Samuel came promptly at night when we had a blocked sink in the kitchen just before we were to travel. Quickly set up and removed the blockage. Cleaned up well. We were delighted with his service.
Justin Prud'homme
a year ago
Josh came out quickly and was able to fix the issue the same day. He took care to keep the area clean while he worked and persisted until the drain was unclogged. Very professional service.
The technician is nice dude/sailo/ It’s a nice job I’ll recommend
Thanks
Val Gendleman
5 years ago
Super easy to schedule and our technician, Isaac, was friendly, courteous, and professional. It was a really messy day, and he was conscientious about keeping things tidy. I'd call again!
Vikki Musgrove
5 years ago
I appreciate prompt and professional service. He wore booties., he worked quickly and efficiently. Cleaned up his mess... well they say you get what you pay for...
Natalie Berkhart
2 months ago
Amazing service. Technicians were very friendly and helped our problem! Would definitely recommend and use again!
The rep answered within a few rings, asked knowledgeable questions and dispatched a plumber quickly. We received an email confirmation right away, which was reassuring. Our plumber, Chal (employee ID 2157), was wonderful. He was very professional and kind, listening and responding to our concerns - even though we were freaking out a little (ok a lot) about the backed-up water! Chal did a thorough job, including cleanup. He was so respectful of our home, which is a rare thing. All for a fair price. We couldn't be happier!
debbie armiger
2 years ago
He was a very excellent person and was very reliable and to depend on.
beverly ray
11 months ago
I had a water leak and not only was it repaired but also got some preventative maintenance one all of my toilets. Water was cleaned up very nicely.
Sailo did an AMAZING job being thorough and helping us finally get it working again!! Thank you— I hate cold baths!
Cleared sewer clog and cleaned up fully; set up a separate visit for a camera inspection at no extra charge.
Sailo 0873 was great! He showed up almost midnight to fix my clogged drain and gave me tips. Very good service.
Monique Marcus
4 years ago
Roto Rooter conducted a quick and thorough job to unclog toilet drain. They were responsive and came out the same day, and resolved the issue in under an hour.
Amber Schultz
2 years ago
Had a clog and sewage issue in the middle of the night. Dee (ID 8058) came first and was able to provide a great price. Worked hard to help through the night. The next morning they sent Thuam, ID 4383 and he was also very helpful. Thuam was able to clear up the issue and went above and beyond to get everything fixed. Definitely recommend.
Kristan Morgan
11 months ago
Daniel did an outstanding job. Answered all of my questions, was very kind and professional. Excellent customer service and would recommend asking for him as your plumbing technician.
Zsaquel Turrentine
a year ago
Khai was very professional. He fixed the problems, took his time and doubled checked to make sure the toilets were working properly. His tech number is 5748.
The plumber, Josh, was very helpful and communicative. He let me know everything he was doing before and during the job, and even went as far as to triple check his work. Will definitely request him for my plumbing needs in the future.
Jonathan Balda
a year ago
Joshua was an excellent technician who was prompt, professional, and knowledgeable about getting to the root cause and resolving it. He ensured that all issues were addressed in the best possible manor that he could possibly resolve them.
Joseph Daversa
5 years ago
Sat Gin did a great job fixing the problem, however, the service was expensive. Be sure to haggle about the price before signing any paperwork then present a coupon from Roto-Rooter's website for an additional discount.
William Primosch
5 years ago
I contacted Roto-Rooter for a backed-up kitchen sink late in the evening. Service was scheduled for the next morning. The serviceman arrived at the scheduled time. He was polite and professional. He fixed the sink blockage (which I tried to do myself and could not) in about 90 minutes using heavy equipment the average homeowner would not have. All worked well when he was finished. For timely, dependable and professional service, Roto-Rooter is tops. But I was surprised that its price for a basic drain cleaning had increased so much---now over $550.
Eric Thompson
5 years ago
Maung showed up quickly and got right to work. Explained what he was going to do and outlined the cost up front. Very satisfied.
Michelle Blackston
6 years ago
I had issues with a drain back up; after getting a quote for thousands of dollars, I called Roto-Rooter. The service technician Chal came out, he was prompt, professional and very confident that he could help me. He did a wonderful job cleaning my drain. I would definitely call Roto-Rooter first, in the future.
jeremy mcphearson
5 years ago
Great same day service. Professional and knowledgeable. William was able to arrive promptly and answered all questions we had even those not related to our needed repairs.
Robert was great - willing to work on a hard problem on a holiday weekend - thank you Roto-Rooter!
We called on Sat morning with a closed sink drain. Khiangte and Thomas came out really quickly and fixed the drain. They were super helpful and courteous, provided a card just in case we needed follow up. They ensured we were all set before departing. I would recommend Roto Rooter and Khiangte, in particular.
Professional courteous thorough and clean!!
Excellent, competent and highly responsive service for our basement water pipe break and total flooding emergency. RotoRooter dealt with all issues (including insurance claim issues) within the hour. James Lian (the Plumber, #2629) and Patrick Proctor (Water Specialist) are real professionals who know their business. Highly recommended without any reservation.
Nigel Simmons
4 years ago
Right in the middle of Holiday baking and the kitchen sink blocks. I called Roto-Rooter - it's years since this happened. The dispatcher had my name and address immediately before I said anything. The technician was there within the hour. Explained everything; very clean; very pleasant. A top of the line experience in every dimension.
Our plumber Daniel was very nice and got the job done quickly.
Mid Atlantic Drum
5 years ago
Purcell 3755 Was exceptional! He immediately identified the problem and had our problem fixed in no time. Professional and courteous. Highly recommend him and Rotorooter.
Van, Thank you for your excellent service. Not only did he come early for the service call on short notice but stayed after dark in the rain until the job was completed. You are the best!
I had a failed sump pump that I needed fixed ASAP. I called Roto-Rooter. They came out in less than one hour & replaced my sump in less than 2 hours. There customer service representatives were easy to work with, their installation team is top notch. If you have a problem with your plumbing, don't hesitate to call Roto-Rooter.
They came to my work place and replaced the linking plumbing under our lunch room sink. We called them same day and they came right away. The man was very polite, fast and explained everything to me. And even caught another problem that we have. The employee was khai Dal
Walter Houser
4 years ago
The plumber arrived two hours after we called.
I had water leak behind my wall and called Roto-Rooter on 11/26/14. The service Tech Robert B. was very professional and detail oriented in establishing the problem site and resolving the issue in the shortest possible time. He was courteous and friendly, and went beyond providing an excellent service but also offering advice to prevent such problems from future occurrence. I would definitely recommend Roto-Rooter to my friends and family. Job well done !
Called around 7AM with a faucet running water. Roto-Rooter called at 7:15AM to confirm that the technician was on his way. Technician (Khiangte) arrived at 8:45 AM (traffic was bad that day). Would have been there earlier otherwise. I had to sign a work order authorization withoutknowing the extend of the repair. Pricing was outrageously expensive but I did not have a choice at the time. Repair was quick (45 mn in all), Travel time ($160)+ labor ($299) + parts ($150 - online the part costs $50) and a $40 discount added up to $560 for replacing a Moen Ibe-handler PosiTemp faucet cardridge).
The service was prompt and great. Khuma was professional and courteous. Roto Rooter charged more than my regular plumber but we needed them fast and they showed up.
The most punctual serviceman I ever worked with. Their plumber was polite, professional, and efficient. The best part is that they have warranty for their work! I'll definitely hire them again if I have any plumbing issues in the future.
Joseph tech 5423 did a great job! He was very friendly and professional. I would highly recommend his work!
Lauren Shearer
2 years ago
Alayah Be_Lit
11 months ago
Sailo
He was very professional. On time and very courteous.
Patrick Louis
3 years ago
Had a blockage that I couldn’t clear so I decided to call Roto Rooter. The tech (Lange Mung #3650) was freaking awesome! Not only was he very professional and had an array experience, but he cleared up a blip for me. They had my address noted as a commercial entity instead of residential, and would have charged me even more! Mr. Mung cleared that error up and put and sealed my pipe too!!
Fast service, and friendly!
Jerry Connors
4 years ago
The process from start to finish went smoothly. A supervisor came on a Saturday afternoon to assess a leak under kitchen sink. He checked downstairs and was able to tell me there was no water damage. A technician came on Sunday morning to check and assess where leak was. He explained the process needed to make repairs. He was polite and respectful.
Patricia Ostrosky
2 years ago
I believe everything is being done backwards. Clean up was being done before the problem was found. Jeff with clean up has been wonderful but trying to clean water before the culprit was found is totally ridiculous and I'm sure costing more than necessary. Company is extremely expensive for repairs being done. This is a senior citizen and being charged over 15000.00 dollars is a crime. Can't believe there is not a better discount for seniors with limited income. Camera man was in a big hurry to sell this job with only 80%sure this was really the problem. Not guaranteed if water was coming from a different area later it would be covered by this 15000.00 job. The 3stars go to Jeff and his clean up crew.
Previously I had a problem and Van came out to solve a shower control problem. He told me how I could save a significant amount of money by calling American Standard and getting a replacement part. I got the part and Van came out completed the repair and saved me several hundred dollars.Whenever I need a plumber I call Rotorooter and ask for Van,. I recommend him to my friends.
Harrison Brazier
2 years ago
Technician Khai Dal (Tech #5748) was professional, friendly, thorough, and exemplary in every way.
Bratislav Djordjevic
11 months ago
Sailo didna great job. We are so thankful that we can again use our toilet. It was scary with all the water coming back up but he did it very fast and professiinaly!!!
Great Service! Technician was very professional and helpful. Showed up right on time and made sure drain was unclogged and everything cleaned up. Really appreciate his timeliness and professionalism in getting the job done.
Showed up early on a Monday morning, pleasant to speak with, worked efficiently and diligently, cleaned up as if they were never here, and most importantly removed the blockage from my sewer line. Hard to be efficiency and competency!
Sean Lawrence
5 years ago
I thought my leak was going to be a big job but Donovan quickly diagnosed the problem and it was a simple fix. Also, response time was much faster than I thought it would be on a Sunday.
So very happy with the service Greg Thompson #8288 provided! He even put up with our crazy dogs wanting attention, and kiddos asking tons of questions. I highly recommend Roto Rooter.
khaliil bouda
6 years ago
jeffrey hains
6 years ago
Jacob #4534 arrived promptly and performed replacement of sump pump quickly and professionally. Great service experience. I would use Roto-Rooter again.
Replaced pressure regulator valve and fixed leaky p-trap. Quality work. Totally impressed.
The Roto-Rooter agent who helped us with our plumbing problems was very positive with and reasonable with us. He was able to get us a 50% discount as we made a previous transaction with them. I'm very satisfied of their services. Roto-Rooter is a company that I would highly recommend to anyone especially in case of emergency with a plumbing, they are very prompt and work efficiently.
Anthony Owooje
a year ago
Joseph, tech 5423, worked for 5 hours to get the clog out, under pretty terrible (dirty) conditions. He was cheerful throughout and did a good job cleaning up before leaving. He also explained his findings and remediation well, and recommended steps to prevent recurrence. I have a home warranty but I didn't want to wait for their tech, and I'm glad I went with this company.
Returned home after working a 12 hour shift to find 🌊 seeping under my garage door. Once inside my entire downstairs was flooded & water shooting out of my utility room, everything was soaked 👕👖👟👒👗🛍...including me, as I turned off the main water valve😭🤬I called Roto-Rooter's emergency service to diagnose & dry out my home & rcvd an appt immediately (10am - 2pm window).Kam arrived at my home at 11am. He detected the leak, diagnosed the source, & was doing the repair pretty much all at the same time Afterwards, he ensured my water pressure was good on all the faucets 🙏👌Kam, I can't thank you enough & hope...no, I know that you'll continue your legacy of customer satisfaction, timeliness, & outstanding work ethic 🤝!
Isaac (2009) and Hming(2964) arrived in less than a hour after we called on a Friday evening about a leaking pipe damaging our basement ceiling. They were efficient, courteous, very respectful of our home and had everything in their truck to effect an eventual repair, allowing us to turn our water back on before midnight! They were professionals in every way and we would not hesitate to use them again.
Daekwon was very thorough in trying to find the water related issue. Even though we could not pinpoint a direct source, he was very patient by exhausting all options. He even offered to return if the issue arose again.
Sofi-yoha Gebrekidan
a year ago
Stove installation
Roto Rooter hired 3 winners when they selected Joshua, Gino and Doug. Our blocked drain was a tough case, but their tenacity paid off and they were able to accomplish what our plumbers from another vendor could not. Kudos to Joshua for his patient, kind and professional demeanor and for being a great trainer for Gino. Thanks, gentlemen, for finding a way to make it happen!
Kelsey Trundle
2 years ago
The entire process was seamless and professional. They were punctual and offered expert service. I will use them again for any future needs.
Clarence Barksdale
2 years ago
He connected my stove he did an amazing job
Jackie Winebrenner
a year ago
Incredibly courteous, did a wonderful job of cleaning the main sewer line. Cleaned up afterwards as well, better than I was planning on doing myself.
I was getting the house ready to have family come in for the holidays when our 5 year old garbage disposal started to leak. Turns out there was a crack on the side that was causing significant ponding in the sink cabinet. Needless to say, I panicked since we were expecting guests in two days. Thankfully, we found Roto Rooter! They were able to schedule an appointment for the following morning and replaced my disposal that day. Dal was fabulous- extremely knowledgeable, friendly, and professional. Hopefully we don't have any more plumbing issues, but if we do I'll certainly call Roto Rooter again.
We had clogged drains in tub and sink due to hair, grease, soap, etc.
Mr. Bonilla came and did a wonderful job of unclogging the drains, answering all our questions and instructing us what to do to avoid this issue in the future. He was very polite and professional and he worked in a timely manner.
jackie campbell
5 years ago
Professional service
Rmbaker Baker
10 months ago
JoAnne Miller -DHS- Baltimore City
5 years ago
ROTO-ROOTER resolved our plumbing issue , operates 24 hours a day
and guaranteed the work. The staff were professional and reported to work with shoe covering and drop cloth to prevent damage to my hardwood floors. Gibson, Purnell and Rohming did an excellent job. Will used them again !
Marianne Teagle
2 years ago
Langhmung3650
He was excellent professional worker and explain everythings about the work he did and he has very personality and he make me happy after sloving my plumbing problem. ...im recommended him strongly to everyone.
Savanah Aqueche
a year ago
Duane was excellent. He explained the problem and fixed with a reasonable amount of time. I will not hesitate to use their services in the future.
Very professional, courteous, knowledgeable, and timely.
Excellent excellent excellent work from Roto-Rooter! I’m so happy I called them to fix my issue. Dama was the technician that repaired my busted P-Trap on my upstairs tub. He did an incredible job!I actually created the hole when I tried to use an auger to remove a clog in the drain. Water started leaking from the ceiling in the kitchen below my bathroom and got everywhere when I tried to use the shower. My house is very old and the P-Trap was probably at least 100 + years old too. Ha!!Dama was very professional and was not intimidated with the task or the location of the where the leak was coming from. The locationwas in a tight spot surround by supply lines in the corner of my kitchen ceiling. He was prepared and knew exactly what to do. It’s rare to get a true professional. He’s definitely a professional. If I ever had another issue, I would most definitely request him. Even though he’s a great guy and true professional, I hope to not see him again anytime soon! Ha!! Roto-Rooter is lucky to have him representing their company. Overall, I’m VERY satisfied with the quality of work that was done at my home today. Thanks again for your professionalism, quality work, and expert experience. Very much appreciated and thankful.
Brendab Reynolds
2 years ago
I truly appreciate Lal Khuma's work, his professionalism and cleaning up after his work is done. I appreciate Khuma explaining what he work on and showed me the completion . I absolutely recommend.
Quick and easy services rendered on a Sunday!
Jeff #1174 replaced the exterior faucet on my house. He was friendly, efficient, and cleaned up after himself. Thank You Roto Rooter.
Eastside Maryjane (Eastside Maryjane)
7 years ago
Winston Cheney
2 years ago
Excellent service ⭐️⭐️⭐️⭐️⭐️Very professional!! . I was very impressed with your company and also with Jerry's knowledge of our situation, Jerry went above and beyond with the removal and replacement of our pump ! Thank you so much :)
Chuck(0737) was very knowledgeable and responded fast and so was Paul(2496) cleaning up water damage. Thank you both!
Horace Gaynor
3 years ago
It may be ok to deal with the average plumber at roto rooter but never deal with the general manager. He lacks basic people skills. Very unprofessional and needs to be trained.
Josh was awesome. Was careful thoughtful and made sure things were completely clear. It was a bad clog but Josh didn’t rush through. I am super happy with him and Roto Rooter
Ryan Blackston
a year ago
Khai was fantastic! He gave me estimates, came on time, was very professional! Unfortunately we’re going to keep looking!
Khai (#5748) was prompt, polite, and professional. He explained the problem clearly and concisely and fixed the issue in quick order.He cleaned up after his work and made sure everything was in working order.
Adam Whittemore
a year ago
Michael Woodson
3 months ago
Greg Klicpera
4 years ago
Overall great service! Calling in for service was a breeze, I had someone at my home within an hour of placing the call, and everyone was very courteous and polite. The price was a little higher than I would have thought for using pliers to pull out a couple things from my disposal, but, I can’t complain too much because my disposal works and my sink now drains properly! Very prompt and professional services.
Tiffany Harper
3 years ago
Carolina Gutierrez
a year ago
Daniel was super helpful in walking through the process of what may be the issue for my front yard flooding. He was super efficient.
Taylor Shelton
2 years ago
We had another plumber come out and try to unclog our drain but failed. He recommended we try Roto-Rooter. Our technician, Dama was very professional and unclogged the drain quickly. Definitely recommend for hard to clear drains.
Guclu Durusoy
4 years ago
I called Roto-Rooter for a clogged sanitary main line. Khiangte (service technician) came out in 15-20 minutes after my call on a Saturday. He was able to resolve the problem quickly. He was very courteous and prompt. Reasonable prices. Highly recommend it .
He was very polite and did a very good job what size
Josh
Andrew Kowalevicz
a year ago
Today is Sunday. Yesterday I called an emergency plumber who said they'd get to me by Tuesday. Today I called Roto-Rooter. They were at my house within an hour and fixed a bad clog. Van Linga, service technician #3517, fully explained and corrected the problem between two bathrooms, which could have caused a real mess if I'd had to wait a few more days!
andrea summers
4 years ago
Roto Rooter made an emergency late night service to replace a broken sump pump. Khai Dal (#5748) did a great job, fast, and at a reasonable price. Highly recommended.
Bernadette Millings
2 years ago
Mr. Khai exhibited professionalism and courteous demeanor. He was quick to do the repair. A friendly guy to add.
Emelia Skoog
9 months ago
Roto Rooter was not the first call I placed for service, but was the best choice...Daniel was awesome! He was polite, knowledgeable, and got the job done...all for a very reasonable price... That's exactly what you want when you call a plumber 🤸
Great and expedient service! Highly recommend!
Roto-Rooter did an excellent job replacing my sump pump. Sam, the plumber, did a great job installing the new pump and answering my many questions.
Ron Hall (Ron the Nurse)
4 years ago
The repairman, Min (#1461), was very friendly, knowledgeable, and professional. After providing him with a description of our problem (clogged kitchen sink) and what measures we had taken to resolve it, he quickly assessed what needed to be done and began work. The grease and hair clog was removed from the pipe and water was flowing freely down the drain in a short time. Prior to beginning work, he gave me an estimate of the costs and, afterwards, educated me on what had caused the problem and how to avoid a future recurrence. I am most pleased with the repairman and the work done. I highly recommend Roto-Rooter.
Deborah Millar
6 years ago
I called Roto Rooter today with a huge clog in our main drain. Our tech Greg Thompson #8288 was here in less than an hour. He was very knowledgeable and hooked us up with a good price to clear the drain. I am very happy with the service and will definitely call next time we need help!
Michael McGuire
2 years ago
Stuart Melnick
a year ago
Colleen Clarke
4 years ago
We loved our plumber yesterday, Nov. 24th. We had another plumber today who was zero help.
Conan Dickson
2 years ago
Dama did a great job. Very professional and courteous. Even took his shoes off when he noticed we didn’t wear shoes in the house.
Krystal Putman
a year ago
Brian Covington
2 months ago
Showed up on time. Told me how to maintain my plumber. Honored my coupons with no hassle. I'll be coming back!
Maria Durham
5 months ago
Sam was so very professional. Hr answered questions stayed to make sure all plumbing was running,even in the areas that weren't affected by the backup. He was AWESOME 👌 I would recommend ROTO ROOTER anytime and everytime!!
Shawn Liang
10 months ago
I requested plumbing services on 1/12/19 due to my guest bathroom's faucet leaking. Technican - Christopher Rose was early, provided excellent care and was done in an hour and cleaned up all mess from the job. He provided excellent upfront pricing and provided additonal information about addtional servcies if I so desired to have completed. Five Stars again.I requested plumbing services 2/10/18 due to the fact that I had no water accessiblity via my utility tub in my basement. This was due to my faucet breaking and I also had an additional issue with my kitchen sink. My kitchen sink's garbage disposal was leaking. The plumber completed two replacements one for my utility tub faucet and garbage disposal.I was scheduled for 2/24/18 and received service that day timely and professionally. The plumber Dal- #2570 was so helpful and patient. He answered all my questions and showed me how to do prevent maintanance. The total time that both jobs was completed 2.5 hours which was clean and to the point. I am so happy I chose Roto-Rooter.
Terrific service from our plumber! He was polite, made sure everything was approved by us before making changes, and was efficient.
Tammy Barlet
6 months ago
Curious, and clean
Main line clogged. Speedy response and very professional. Job was completed quickly and efficiently
Fast , friendly service ! Polite and professional
robert gonlin
10 months ago
Came on time and was very quick with all repairs. Was prepared with everything needed to do all repairs, including things he found along the way. Informed me of anything he found and made sure to ask me about my thoughts before doing anything.
Very good and thorough service provided by the technician. He took his time to explain everything in detail and I felt that he went the extra mile to ensure his work was complete. I normally don't give 5 star ratings but I must say that this technician (Mr. Dal) deserved it.
Nothing like sewage back up into a bathtub. Wasn’t fun, but made much less painful by the service: Daniel was there in about an hour, talked me through every step, and cleaned up beautifully. Thumbs up.
Annette BMoseley
4 years ago
David arrived on time. I had confidence in his assessment of the issue and he kept me abreast of any changes after he started doing the actual work. He worked out a solution that I could afford and made suggestions of issues I should follow up on.
My water wasn’t working on the master bathroom. A couple of valves were shut off yesterday when the technician was installing a water line for a new ice maker. The technician came today and cut the water back on with no charge. I’m very relieved!
Isaac #2009 from Roto-Rooter did a really good job. Our kitchen sink was unclogged in a timely fashion.
Dama 1503 was very friendly,knowledgable and very curtious
Amanda Mitchell McBride
2 years ago
Dama Fanai came out within an hour of us calling during a rain storm. He unclogged an underground pipe in under an hour and was able to give us a lot of information on other drains while he was here. He was great.
We had a plumbing emergency on a Sunday on a holiday weekend. Ryan Joseph was out super fast and made sure everything was done right and cleaned up. Highly recommend their service - Ryan was great to work with
We had kitchen waste coming up in the basement utility sink. Daniel came, assessed the problem, and fixed it promptly. He also modified the kitchen drain pipe so it would be easier to access if cleaning the drain is needed again after a few years.
Ruthelma Catama
a year ago
I would like to commend and thank Kam and his field supervisor , Brooke for their professional , excellent and courteous service!
Bryant Griffith
a year ago
Nathan Noreiga
5 years ago
My hose was stuck to the outside faucet and while trying to get it off I ended up twisting the pipe like a Twizzler. I called Roto-Router and tech# 5423 Joseph was here within an hour. He did a great job replacing the pipe and faucet and I am very pleased with the result.
Very nice Job by Sat Gin. Fast friendly and effective.
Valerie MERCER-BLACKMAN
a year ago
Daniel was truly professional and friendly and informative.
Rebecca Caudle
3 years ago
Very nice. Work was done quickly and fixed same day!
Wayne Newsome
5 years ago
Salvador Vásquez
4 years ago
sandra cushner
5 years ago
Two responsible plumbers, Ram and Zai, worked as a team to identify the problem of incorrectly connected pipes in an updated bathroom of an older home. Together these plumbers effectively evaluated the problem, explored possible solutions and chose the most efficient and effective approach to fix the pipes. The job involved cutting the drywall and pipes to change the route and correctly reconnecting the pipes. These two men were professional, kind and neat as they completed the work and rechecked for leakage. I highly recommend these plumbers and the company.
Nathan Westcoat
4 years ago
Joshua. 5765. Overextended himself today to help us with our situation. Very professional and had a great personality.
Joshua came and found me at the block party. A lot of other people would have just left. He was very professional.
Bella Nabutovsky
5 months ago
Tyler Greeling
11 months ago
We called Roto Rooter to fix a back up. We had 3 technicians come out and claimed they cleared our blockage. They didn’t. It kept happening even after they assured us it was cleared and fixed. It wasn’t until Purcell Edwards came out and took the time to locate the problem. He was amazing. He spent time with us to be sure we understood the problem and then offered solutions. He was timely and professional.
Joshua came out for what we thought was a drain issue. After he examined the area, found that the drain was ok and spent time checking all other possibilities for the water, both inside and outside. We could not explain why the water was on the floor but it was not for lack of trying.
Maung did a fantastic job. he knew just what the problem was and went right to it. I am very happy I chose Roto-Rooter.
He provided a quote for all repairs needed.
tj christopher
2 years ago
Great emergency service had someone out in an hour and fixed my problem leaking pressure relief valve and installing some new pipe to make it all work, even gave me an awesome hook up on my service.
The technician was great and knowledgeable. Very professional all around. The dispatch communicated with me to give me updates on arrival times since it was running behind schedule. My only issue is the prices. I found them to be very expensive for what was completed.
Jasmine Slater
2 years ago
Tamika Harris
2 years ago
Satisfied with the service and tech. Only complaint if any would be the cost and that's just a fact of life. Would use again! prompt, polite, and informative. Great job
ernie coleman
4 years ago
I HAD WORK DONE ON MY TOILET.THE NEXT DAY I HAD TO CALL ROTO ROOTER TO CHECK OUT SOMETHING AND THEY CAME RIGHT OUT.THEY CHECK THE TOILET FOR ME TO GUARANTEED MY SATISFACTION.THIS IS A GREAT COMPANY TO DEAL WITH,THEY WILL ALWAYS GET MY BUSINESS.
Dama was great and was able to fix our issue. Joe from water restoration was also great. We need help quick and got it. Thank you!
James Battle
11 months ago
Technician was on time and very professional. He also remedied the situational cleaned up thoroughly after. Appreciate his service
Malcolm George
4 months ago
Job seems to have been done professionally. Answered all questions. Sam was friendly and dressed professionally.
Sam showed up within 2 hours to solve an emergent plumbing issue. Had flooding issue that he was able to resolve quickly. Thanks for all your help and great job!
My experience is their prices are to high. The plumber who works on your home tell you inaccurate information as well. I would not recommend.
Crew was awesome... polite, diligent, honest, kept worksite clean. Service was expensive for what was a pretty simple job. Quoted a fixed price rather than time and materials, which would have been a lot cheaper. Even though I really liked the crew, I'll have to price shop next time.
Dawn Robertson
6 years ago
Great service for the team that helped us with our plumbing issues. On time, courteous, super informative! Thanks to all, especially Min.
Frank Davis
10 months ago
Roto-rooter responded quickly to my issue. They had all my information in moments and Dal #2570 was at my house within just a couple hours of my call on a Saturday night. He addressed everything to my satisfaction. The next Monday another service person showed up and put a camera through my pipes to let me see how everything looked. Very professional and neat. My only complaint is the high cost. However, if I need help immediately and want the job done right - I'll make the same call again.
Deborah Braxton
2 months ago
N/A
Daniel, the technician, was great.However the RR policy of requiring clients hold a 4 hr work window while allowing those same clients only 3 minutes to text a confirmation on immediate availability felt less than ideal and could be improved.
I had a clogged sink and the Technician was excellent. He explained what to and not to put down garbage disposal to help prevent clogging of the sink.
The plumber Nicky arrived earlier then expected and was professional and knowledgeable. He explained the problem to me and explained what he was going to do to fix my backed up drain. He was efficient and courteous and I would recommend Rotor Rooter for any plumbing needs.
John Jackson
4 months ago
Darryl was super professional. He got the county techs out here first and foremost to ensure it wasn’t their issue. Once he diagnosed the problem, he quickly resolved the plumbing issue. I highly recommend Darryl and the Roto-Rooter team!
E F Charles Laberge
5 years ago
After waiting an entire day for the other plumber to come, they responded in 75 minutes, including rush hour Beltway traffic. Olu was professional and informative, discussed our options, did the work in less than two hours, and thoroughly cleaned up afterwards. We're very satisfied.
Mark Antolini
10 months ago
Excellent service
Clean and professional
Jason, Manny, Brandon, and John were at my home within an hour of my emergency call on a Saturday. The damage was extensive, and I was very upset. They were so kind, professional, and helpful, that I was immediately reassured. John diagnosed and stopped the leak right away. Jason and his restoration team went right to work! I couldn't have received any better care.
DAVID BRITSCHGE
5 years ago
Mark Fortune
11 months ago
Sailo did a professional job with great support to the homeowner!
Caitlin Bouxsein
2 years ago
Felicia Gilbert
10 months ago
Khai was great!
Purcell was friendly, professional, knowledgeable. He explained the situation well and did an excellent job.
Michael Aigner
5 years ago
Did a great job of fixing the clog and made good recommendations for the future.
Siji shahabdeen
5 years ago
We contacted roto rooter when we had an issue with the faucet on our tub. We were very satisfied with the services provided by Joseph (#5423) - he was helpful, cordial and resolved the issue quickly.
Kristyn Vaughan
4 years ago
Tech was nice and knowledgeable. I called at 8pm, he arrived by 9pm, was done work before 10pm. My only issue was the high cost of the service, but I guess you get what you pay for!
Dama did a great job in a very reasonable amount of time. He also took the time to advise me of other potential concerns I should be aware of after experiencing an in-wall pipe leak.
James Wenzler
6 years ago
Josue was prompt, professional and personable. The job went well and we are satisfied with his results. The 6-month warranty is a plus.
Marian Worley
4 years ago
Plumber was very professional and worked hard to fix our problem.
My water pipe on my heater is broken at late night. I called Roto-Rooter and they assigned plumber Mr. Sailo to my house immediately. Sailo is a great expert! He fixed the issue right away with his magic tool. He also checked heater for me to make sure it is set up properly. I would highly recommend Roto-Rooter for emergency plumbing service! Ask Sailo's help. he is a professional, reliable and great guy! Thank you.
Had a line issue on a Sunday morning and was able to make same day appointment. Communication was on point and responsive. Dama, the tech was fantastic. Assessed issue. Laid out price and got the job done quickly and explained afterwards.
Brittney Hall
2 years ago
My technician today was Dama. Dama was very kind and patient in explaining the services needed, what caused the problem, and what he was doing to resolve it. Dama worked quickly and after he was done, he walked me around to each fixture to check that my main drain clog was clear. He answered all my questions, and made sure that I was satisfied with the work, and that everything was working before he left.
Chris (7932) did an awesome job helping fixing my mess. Thanks again so much for making it in on a Sunday. Would recommend highly
Robert (895) came out quickly on a Sunday to clear a blocked drain in our KSL. Although he wasn't able to clear the drain, he did everything he could with the equipment he had on hand and made multiple calls to get us in touch with the appropriate technician to investigate further. He was patient and friendly, explained everything thoroughly, and completely cleaned up the area when he was finished. This was my first time using Roto-Rooter and I couldn't be happier with the service.
Carole Marshall
3 years ago
Goood service and nice technichian
kristin watson
5 years ago
We had an issue with our sump pump. The technician Chris who was assigned to our service call was extremely friendly and professional. He made great recommendations for not only this service calls but other questions we asked.
Great service - explained everything well and worked quickly.
Tech 5748 Khai was responsive and came to my emergency call in timely fashion, resolved the issue, and put everything back how it was afterwards. Thanks Khai!
kurt Schneider
4 years ago
I called Roto-Rooter for a hot water heater service. I spoke to the attendant and was informed the technician would arrive between 5:30 and 9:30pm. I received an verification email of my service. Almost immediately, I received a call from Joshua Boone, Service Technican #5765, about the service charge and that he would be driving from Baltimore. Joshua arrived promptly and immediately diagnosed the issue and fixed the problem. Joshua was very pleasant and knowledgeable. He went above and beyond the repair. I asked questions and he answerd them all without hesitation. After the repair, Joshua stayed and verified that the water got hot. I would definitely recommend Joshua to anyone that has an issue with their hot water heater. I will inform my neighbors to call Roto-Rooter and ask for Joshua if they ever have any issues with their hot water heater.
Michele Broom
2 years ago
Zack Hawthorne
6 years ago
We thought that our water heater had some sort of malfunction and called them the night something was going wrong. They weren't able to get here until the next morning, and outside circumstances made the entire process fairly inconvenient. However, Khiangte was able to properly assess the situation and find that the real issue wasn't so dire and was able to fix it in the same visit, which does go a long way compared to other services that would charge for the inspection and then the next visits. Overall the service was efficient and Khiangte let me know what he was doing every step of the way. Very happy to have his help.
Terrell H Matthews
11 months ago
Sailo was very professional and knowledgeable. He took his time explaining the issue, the corrective course of action to take and he resolved the problem expediently.
Kai was great, came right on time explained everything very thoroughly and then went to work. Was a great job! Would definitely recommend their service!
Danielle Whitmore
7 months ago
Water restoration
William Raskin
2 years ago
Jessica Artis
9 months ago
Daekwon was excellent! Patiently took the time to answer questions and discuss strategy before proceeding. Really appreciate Daekwon’s professionalism!
Kira “K1013M” McNeal
a year ago
Lucia Burrell
3 years ago
Silly accident flushed a piece of silverware in my toliet. Call Roto-Rooter for service. The dirty job was made pleasant from the beginning to end . The young lady took my call was so very polite gave me all the info. I needed free estimate , work done that day which was the evening .the Tech Mr Chung the politeness of this young man very Professional explained everything to me from the beginning of the job to the end. Mr Chung also gave me options of what could be done. I love the timely manner everything was handled from the call and when the Tech got to me. Also plumbing is never cheap, the price was great with my discount. No Hidden Surprises. I was very pleased Thank You Roto- Rooter.
Mr. Langh Mung. Arrived promptly in time to assess the problem at my home, his expertise noticed the problem and did a fine job. For one guy he had it fixed in no time. Clean work no mess he is the best.
Great customer service. The one and only downside was that there was a part that was needed that he had to leave and return with, but I understand that happens. Very pleased.
Mitchell Parizer (ThreeProngs)
a year ago
Super prompt and professional service. Super happy.
Angellovelight77
5 years ago
Peter McKenna
4 years ago
We have a gate valve in our basement that turns the water on and off to a hose faucet in the backyard, with a copper line running between the two beneath the unheated sunroom. The gate valve broke, causing it not to close all the way, which resulted in the line under the sunroom bursting just before the hose faucet with no way to stop it without turning off the main since the gate valve wouldn't close all the way. This happened on Saturday morning, so they got a plumber out to us on an emergency call within about 3 hours, I walked him through the situation, and asked him just to replace the gate valve so we could at least stop the leak for now and deal with the burst pipe later. He ends up quoting me a ridiculous 600 dollars, just to replace a simple valve. He refused to negotiate saying it was company policy, and we didn't have much other choice besides continuously turning the main on and off every time we needed it until we could get another plumber there, so we went ahead and had him just replace the valve. It took about an hour and a half to complete, and the total came to just over 599 dollars, 80 of which was for the new valve. These valves go for about 20 dollars at home depot, and they charged over 500 dollars for an hour and a half of labor. This was straight up highway robbery if you ask me. Over 300 dollars an hour in labor and a 400% markup on parts is absolutely outrageous. On top of all this, before he started work he kept trying to talk me into just fixing the burst pipe, and leaving the valve for later. Clearly he realized there would be a high chance of the same thing happening all over again if he were to take that approach and they'd get to charge a second time in the likelihood the pipe ended up bursting again, and I had to argue with him for a good 10 minutes just to get him to fix the valve that would ensure the problem wouldn't return. I would highly recommend finding someone else and know I will never be using them again.
Timely, courteous, explained things well and helpful.
Great experience with technician. Thoroughly diagnosed and fixed the problem. Great communication of everything that was going. I found working with the technician to be a great experience.
Chris Ridgely
4 years ago
Daniel was very quick to figure out issue and very kind.
Scott Vanzanten
9 months ago
Joanne Wachowiak
8 months ago
Jim and Angela Bateman Bateman
5 years ago
They responded within 3 hours.
Robert (895) rocked. He fixed the issue and gave some very useful, professional advice on how to avoid the issue moving forward.
Highly recommend these guys.
Damion Johnson
10 months ago
Willie Wilkins
2 years ago
Lynnette Ware
4 years ago
Joshua Biederman
10 months ago
Online scheduling was efficient and easy. Received confirmation quickly. Notified promptly next morning that technician was in route. Khai was professional, respectful of property and made sure he put on shoe coverings each time he entered the property. Determined the necessary action for my problem and quickly solved the issue. Inspected the downstairs area to ensure no leaks. Great job!!!
Crystal Marnati
3 years ago
They are the best plumbing company. No extra or hidden charges. Also very professional!
Robert McNally
4 years ago
Kristina (6067) was a life saver! So patient and helpful. Got us out of a big jam and fast.
Sharon Morgan
5 months ago
Service was quick and complete. Repairman was knowledgeable and pleasant. Would use your company again.
Berkman Sahiner
5 years ago
I had a sewer backup and I am glad I called roto-rooter. Khiangte arrived promptly, and resolved the messy situation in a professional and courteous way.
The service tech was very knowledgeable and showed up on time and was able to solve my problem quickly
Roto-Rooter did an excellent job of handling the overflowing toilet/sewer issue for the office. Daniel kept us in the loop step by step. There were no surprises about the cost or services needing to be done. Daniel is truly a class act.
Hillel and his clean-up team did a fantastic job! He and his team came out to the house the evening before the July 4th holiday, worked late into the night, came back on the holiday, then finished up on a Sunday. A sewer drain overflowed ruining many personal possessions and leaving the basement crawl space in an unhealthy state. After remediation, the moisture levels were low, the damaged property had been removed, and the area cleaned and treated for mold. Hillel even helped with the insurance claim. The team was always helpful, professional, and polite. A nightmare turned completely around!
My technician was Isaac employee number 2009. Isaac from the beginning was very customer service oriented. He was nice, explained everything he was doing and was very efficient. If I ever need Roto-Rooter again I will request Isaac!!
Amanda Lowther
2 years ago
Very friendly, knowledgeable and fast!!!
Chris Anderson
5 years ago
Great service and very fast response, but I feel the fees were unreasonably high to snake a drain.
Will Ferrara
4 months ago
Great service!
Shaun Hanna
11 months ago
Timely response, got the job done well.
Bradley Pamula
4 years ago
Unbelievably expensive... I will not use this service again
Marsh Campbell
2 years ago
Khai 5748 was professional and helpful. The problem was resolved and we appreciate his advice!
Julie Chomiak
4 years ago
The servicemen were efficient, considerate, and professional. They really saved us late at night!
Robert Castro
2 years ago
Khai dal #5748. Very detailed and explained evrrything and all cost along the way. Even allowed me to watch and learn and explained what he was doing and why. Will use him again.
Adam Rackliffe
4 years ago
Same day service. Khiangte and his associate were very nice and did a wonderful job clearing our kitchen sink drain.
Very knowledgeable and professional!
Patty Salpino
4 years ago
Your company from my phone call to their arriving to fixing the problem was awesome. My experience was great. The person who took my call was courteous and very nice on the phone and very helpful. When Alex called to tell me someone was on the way he also was polite. Isaac and Xena were the most courteous and nice guys who did and awesome job on fixing my clogged pipes. They were super and I will not hesitate to call you again when I have a problem. If it's possible I would request Isaac and Xena. Thank you for a great job.
Rohming, the plumber did an excellent job for us on a very short notice. We needed our kitchen sink garbage disposal unit replaced and a new water filter faucet installed. He explained how he will approach the job as we had a very small under sink area opening. He ensured that the new plumbing work allowed a good access to the area and opened up new area for storage. He cleaned up the area after he was done and tested the whole installation to our satisfaction. He did tell me that he has been with the company for over 10 years and took pride in his work and the company. When we asked about the warranty about the work, he explained the warranty period and assured that his install will not require any post install call or would not have any problem. I also thank Roto Rooter to quickly find Rohming for the same day service. I would definitely recommend Rohming and Roto Rooter for any plumbing job.
Edward Schmansky
8 months ago
Jiyoung Ostlund
10 months ago
Khai came over in a couple of hours after i called the roter rooter. He was very professional and skilled. Now i can flush my toilet. I would recommend him.
Paul Meinecke
10 months ago
Everyone that came today was very professional, polite and very thorough in explaining everything and helpful. I would highly recommend Roto Rooter based on these employees.
Jerome Howard
2 years ago
John and Mike did an outstanding job!
Anne Blonder
3 months ago
Dama (1503) and Tyrone (5421) did a magnificent job repairing our leak that forced us to turn water off to the whole house. We’d been without water for 2 days by the time we reached out to roto-rooter and it took them no time at all to diagnose our issue, explain their plan of attack, and get to work. They also helped install shut off valves for our shower to help us avoid having to turn water off to the whole house in the future. Can’t recommend Dama and Tyrone highly enough for their efficiency, professionalism, and willingness to go above and beyond to help their customer. Thanks again guys!! Any one else who works with these two can rest assured they have quality technicians taking care of them.
Andrea Lichtenstein
6 years ago
We had an excellent experience with this Roto-Rooter branch. Our specialist, Greg, possessed a very amiable demeanor and complete knowledge of his profession. He was quick to respond to our call, and completed the service in a timely manner. We will retain their services again if the need arises.
Shantal Pelaez
7 months ago
Cynthia was a lifesaver!!! She helped my mother with restoration and I couldn’t recommend her enough. It was the hardest time for us but best service.
Joshua did a very great job and help clear my drain
Rohming was awesome - friendly and got the job done quickly.
Bruce Paterson
5 years ago
Van (Service Tech # 3628) did a fantastic job. Very professional and courteous. RR came within the hour to solve our blocked drain in the kitchen washroom stack.
Darnell Curley
10 months ago
Had a leak from the base of my toilet. The technician was very professional and knowledgeable. He took care of the problem in no time cleaned up and was off to the next job. Good dude will use them again
Barbara Conrad
2 years ago
I wrote a review a couple minutes ago but couldn't tell if it sent or not.
Good work and positive experience, would use again.
Very difficult backup emergency very late at night; they came promptly and with heavy duty equipment cleaned it out. Could have explained things just a little better. Not the greatest job cleaning up, but then it was very late.
Amanda Osborne
a year ago
Hugh Gilbreath
a year ago
Travelitis LLC
5 years ago
Khiagnte was very helpful, informative, and knowledgeable. It was a pleasure having him help us out as we get acclimated to our new home.
Friendly, knowledgeable. Great prompt service.
Khuma did the work on our kitchen sink clog and his work and response was very professional and high quality. Would definitely recommend him for all the plumbing needs. Thanks Khuma.
Daniel Fisher
5 years ago
Robert was simply outstanding.
Chan Ceu was an excellent technician he did a fantastic job
Sebastian Deffner
a year ago
Doris Burroughs
a year ago
Khai 5748 is very professional.
I highly recommend him!
Technicians were professional and knowledgeable. The biggest bonus was that I was fortunate that they responded to our 3am emergency; otherwise the damage could have been even worse!
Our technician, Min, was incredibly good and so helpful! Ask for him - technician #1461
Chine-Chine Wang
a year ago
Mary Robinson
5 years ago
Pipe broke in bathtub called Roto-Rooter-Plumbing & Drain Service. A technician was at my home within the hour. Mal #4596 was courteous and professional. Will recommend this company to friends and family,
Christopher Westbrook
a month ago
Donna Rowlette
4 years ago
Mr. Purcell, #3755, responded to my residence due to a plumbing problem. I had used Roto- Rooter in the past and thought the issue was related. I was very concerned that I would be taken advantage of. Mr. Purcell was extremely professional. He explained the problem thoroughly and reassured me that the issue was not related. Mr. Purcell showed me where the water was coming back into my residence due to a short pipe from the sump pump. Then, he wrote a report for me to submit to the Water Company so that I would not have to pay an outrageous water bill. I was very appreciative of the level of service that he provided.
Christina Weaver
10 months ago
Sailo was professional, fast, and very helpful. He explained the problem with clarity and gave us tips for how to avoid it in the future. 5 star service!
Joseph Gurney
11 months ago
Sailo was great
David Richards
2 years ago
Norman lee Jones
5 years ago
Laura Kistler
5 years ago
After our main plumbing line busting, Maung with Roto Rooter was there within 3 hours. He gave us a very fair price and within 2 hours the pipe was replaced and clean up was performed. I would highly recommend Roto Rooter to anyone needing prompt and timely service.
Patrick (2013) and Chai (2157) were amazing and very knowledgeable. They fixed my issue and helped me with the claim process .
Devina Pinnock
3 months ago
Frank Pesce
10 months ago
Joseph Ferguson
a year ago
Khai 5748
Bryant Fitzhugh
2 years ago
Daniel O'Donnell
2 years ago
Had an urgent toilet clog on a Sunday morning. RR was able to dispatch someone within 2 hours. Overall, the tech did a good job and was very friendly. A little disappointed in the mess made and lack of cleanup but I don’t think they are required to clean. The price of the service was around $800 for sewer line cleaning
Stacie Ramirez
a year ago
Daniel (8118) arrived in less than an hour to fix my back up. He was very Friendly and efficient. I would definitely recommend Roto Rooter. Great Customer service from Daniel. Very refreshing now a days.
Purcell 3755Purcell was very helpful tonight in a very un-fun situation. He and his team responded very quickly arriving to my house within less than an hour of my first call.He was able to fix the issue, give me the options of the situation and explain the best path.I greatly appreciated his and Roto-Rooter’s help tonight at a very late hour....now ten past midnight. Very professional job. Thank you.
Great job
Very professional
Once I realized I had a sewer backup, I called Roto Rooter and the Technician, James Lian, was there within an hour. He accessed the sewer line, snaked it, discovered the clog and thoroughly cleaned the line to the street. Soup to nuts in under 2 hrs. Terrific job!
So I know this might sound odd, but I was so relieved that I didn’t have to ask Kam to take his shoes off because he came in with shoe covers. He was extremely professional, came earlier than I expected (which was great) and did a great job of telling me what was wrong and gave me great suggestions for managing and caring for my pipes. Pricing was extremely reasonable and I’m definitely referring him to all the folks I know—apparently some plumbers don’t do condos. Go figure! Kam was fantastic!
Anita Dennison
a year ago
ADLP Schwartz
4 months ago
Excellent work!
Pierian Sonja Blake
a year ago
They were very efficient and helpful.
daniel goncalves
a year ago
Veronica King
2 years ago
Mr. Chal was super professional and very patient with me as i was literally screaming at my kids and trying to talk to him and even get second opinions if you use them definitely ask for him thanks roto rooter
Great people to work with
Jacqueline Mejia
a year ago
Khai Dal came to service our place. He was very friendly, walked me through everything, and did everything so quickly! Definitely recommend the company and Khai!
Margaret Pippin
5 years ago
Absolutely amazing group of individuals to work with! Jason, Victor and Corey made my plumbing crisis so much more tolerable. Great customer service, prompt response, courteous, knowledgeable, great team! Above and beyond!
Very professional and service is available 24/7, amazing!
The technical worked tirelessly and cleared roots and mud from the drain.
Little Lady Lilly Bug
3 years ago
Nathaniel G
11 months ago
Tim Baumgardner
5 years ago
Highly Recommend this company. I had a sewer ejector pit that was leaking at the check valve on a Sunday afternoon. Roto-Rooter was able to come out that same day and fix the problem!
Jonathan Haas
3 years ago
Very good service.
Bridget Barley
5 years ago
When I called, the operator was friendly and efficient; he scheduled a time frame that worked within my day. I received a phone call 30 minutes before the technician arrived, and Khuma was courteous and professional. He cleared our drain lines and offered solutions as to ways to keep them clear. Excellent service!
Maria Stockton
2 years ago
My Service Tech was wonderful! He took the time to show me as well as explain what was going on with my drain. He answered all my questions & I did ask him a lot. Needless to say....he was very patient & respectful.
Very professional, friendly service. Provided detailed explanation of the problem we encountered with the drainage of the bathroom sink.
Steven Rivera
5 years ago
Did a great job replacing my sewar line.
Albeit a little pricey, Khai was very knowledgeable and professional during his visit. He recommended the need to change out some valves, but didn’t press on the issue which I liked. Khai showed me the work along the way which I found helpful to understand the problem. I would recommend Khai and use him for future plumbing matters.
Response time was quick and the plumber was professional and efficient! Thank you for your service.
The plumber was in my home within 1 hour and had the leak addressed and repaired quickly. Easy scheduling through dispatcher.
Mr. Sang came and fixed a clog in my kitchen. He was thorough, understanding, and explained the process for me to feel secure that he was doing his absolute best to resolve the issue in the most efficient manner. This is my 3rd or 4th time using Roto Rooter, and I have been satisfied each time.
Sam was great super professional, very polite and quick with the fix. Would recommend for anyone
Dama was very professional and provided excellent information. Job was done right.
Perfect, plumber came in to my home and i fixed my leak in my shower, overall experience was fine.
Kathryn Johnston
2 months ago
Very thorough and professional. Took time trying to find out the problem.
Khai was extremely helpful and very good to work with. Highly recommend working with him
They tried to charge me almost twice as much as len the plumber so I cancelled.
Meena-Samuel Girgis
11 months ago
I needed to get a pipe fixed because I initially buggered it up. Daniel was my service provider and he did a great job and let me steal some of his knowledge so I don’t make the same mistakes I did last time. Great customer service
Kris Mcdowell
8 years ago
Called rotor rooter this morning at around 9:45 as busy as these guys were, I was able to get an appointment same day.
Anyway the plumber's name was Chuck, great guy did a good job and cleaned up behind himself.... I'll always request Chuck on my jobs.
Dave Sonnenberg
2 years ago
Great , quick service by Dama
Sailo and Zo were very knowledgeable about my leak problem... saved me lots of money thinking it was something else...
Jeannine Bayles
4 years ago
Quick service! Dama was polite and helpful.
Lindsay Harvey
3 years ago
All around fast and friendly service!
Matt Ciccotto
5 years ago
Very happy with the service, especially the tech who came out today. His name is Purcell, his number is 3755 and he was very professional, friendly, and did a great job servicing our sump pump. He also gave recommendations on future maintenance for it and finished the job quickly. Happy customer here
Kevin Williams
4 months ago
KAM was great. He was personable, knowledgeable, informative & patient with answering any and all questions I had.
Darryl White
2 months ago
I had Josh (#5765)come out to do a job at my business. He was professional, courteous and did a great job. Some of the 1st things he did wasn't working well due to the type of drain we had and he was persistent in making sure the job was done correctly. He even had to go to Home Depot and get something to finish the job. At every point in my service he was professional. Next time I call someone for pluming, I am not just calling Roto-Rooter, I am asking for Josh. Thank you.
They came as promised and did a fantastic job. There were very professional, clean and neat and effective.
Jimmy (Roto-Rooter Technician) arrived promptly as scheduled. We explained to him the issue of a partial clogged sewer line. He rapidly diagnosed and resolved the issue. He was intelligent, courteous, efficient, and neat. The cost estimate and end cost were cheaper than their competitors. Based on our experience, I'd highly recommend this service.
Lynda Hodges
7 months ago
Daekwon provided excellent service and was very pleasant and helpful. Great job!!!
M. L. McBurney
6 years ago
Contacted the company online for an appointment, received a return phone call within a hour to let me know a technician was on their way and would be at my house within the hour. The technician, Chris, was friendly, explained the problem, what would need to be done to fix it, and how much it would cost. He fixed the problem in a timely manor and was very professional. Would definitely recommend their service!
Daniel was very knowledgeable and efficient. He was able to fix the my clogged toilet very quickly.
Michion Lewis
5 years ago
Kam was as
Professional as they come !
Tecla Lalawng
4 years ago
Prompt, friendly, professional, fast technician. Thank you Lal Sailo!
Tech Dal installed new sump pump. He was very informative, swift & professional
Daiquan it's an excellent technician. Very pleasant.
The plumber that came to repair my pipe was professional, nice, and explained everything very well. I would 100% call back.
Josefina Galiano
5 years ago
A major pipe burst in the unit above our condo. It damaged the majority of our property. Long story short, we had a bad experience with another contractor which delayed work. Four months later, we are doing extensive research to find a new contractor and we came across Roto Rooter's impressive reviews. We called about 6 companies and Roto Rooter came out on top.I spoke with Jason Nelson who came to our unit immediately after I placed the call. Not only was he knowledgeable about flood damage and the rebuild process, but his extensive knowledge and experience working with insurance companies lifted a heavy burden in this entire process. Mr. Nelson started the process of putting our home back together as soon as we got off the phone. Given the lag from the other company, we were surprised at how quickly he got things moving. He has made himself available whenever we have a question or concern and has been willing to help us with every aspect of having our home rebuilt. He also checks in frequently to make sure that things are moving along. This has been a relief to our family given this chaotic and stressful situation.
“I appreciated that though our service window was 4 hours long, someone from the company called to let us know that the tech was about 30 minutes out. When he got there, our tech (Dama Fanai) quickly sussed out the problem and had it sorted out in short order.”
Lionel Duppins
4 years ago
Kristina (6067) visited my home on 7/6/2019. She arrived several hours earlier than expected based on my initial phone conversation with a different Roto Rooter representative. However, I received a text message in advance so I learned about the ETA prior to the actual arrival time. Kristina quickly identified the root cause of the problem (i.e., a malfunctioning vacuum breaker). She also educated me on what to do to prevent pipes from bursting during the cold season. Unfortunately, I'm having a hard time locating the specific vacuum breaker that I need at both Lowes and Home Depot but at least I did not have to pay for services not needed because of Kristina's professionalism and honesty. For that reason, consider me a repeat customer as needed in the future.- Lionel
Pero Adeniyi
10 months ago
Excellent service from Sailo! Very friendly, and extremely professional, service was done on time! I would highly recommend
I ordered 2 2pound containers of Root destroyer. I was notified by phone when they would be delivered and details on payment. The product arrived on time and the delivery driver was [prompt and polite. My only minor comment is the containers were smudged and the print on them unreadable. Having used the product several times before, this was not an issue for me. However, it would be a problem for someone using it for the first time.
Root Rooter made an appointment the same day I called, they also called me when they were on their way. They sent Mr. Vura (#1007) who replaced my sump pump promptly. He was courteous and professional and left my basement cleaner then when he arrived. I would highly recommend Roto Rooter and Mr. Vura. Thanks!
On December 19, 2022, my home experienced a major plumbing problem. My basement bathroom flooded, and I had no idea what to do next. I called Roto Rooter and they were able to assist me immediately. The representative was so attentive and scheduled my service right away. Larry Patterson was the technician and professional expert who answered the service call to my home. He was very respectful, personable, professional and knowledgeable; He answered all of my questions and made me understand anything that I was unsure of. He was able to advise me of the best possible action in response to my problem. I was deeply impressed by his intellect and his professionalism. After cleaning out my plumbing and making sure that the problem was resolved, he was able to provide me with the best advice about sewage cleanup and restoration to my basement. He coordinated Cynthia to look over the damage to my basement at a time convenient for me. Cynthia was incredibly professional, and she made me understand my options. She walked me through the whole process of restoration. She was able to schedule everything in the same the day. This was the best experience I've ever had with a plumbing company. The pricing was affordable, and I am very happy with this service. I plan to utilize them for all of my plumbing needs.
Melanie Harrison
2 years ago
Technician Maung was awesome! He came within an hour of calling and knew exactly what to do when he got here. Thanks for helping us understand and address our issue quickly, won’t hesitate to call again
Had a drain problem, needed reliable and quality service. Called RotoRooter. Setting up the appointment was easy, I did not need emergency service.Dama Fanai came out for the appointment. Professional, fast, friendly, and excellent work.Made the problem go away !! I hate drain problems, but having it done this well and fast is Great!
Christine Mahoney
4 years ago
Khiangte and Thomas did a great job with figuring out and explaining what was causing my master bath tub to leak and fixing the drain problem with my master bath sink. Khiangte gave me an initial estimated cost for the repairs I need and it was pretty close the final amount. They explained exactly what repairs they were going to do today. They left my home as clean as it was when they walked in the door. Also, Roto Rooter called me to let me know they would be arriving at my home between 30 to 45 minutes and Khiangte and Thomas should up in that time. Very good service!
Friendly, fast and very reasonable. Arrived early, worked fast and job well done. Saved me from a disaster.
Anika Davis
10 months ago
Sailo was great and very professional. Roto Rooter's prices are a bit steep, but you know they'll do good work and will guarantee it.
Khiangte was friendly and knowledgeable. He came to fix a gas leak that another company had indicated was present on a pipe in our basement. He tested it and actually determined there was no gas leak (not sure what that other company was saying) and thus no additional work was required. As a result they only charged me a greatly reduced trip fee which I was happy to pay just for the piece of mind.
We had a quick same day service provided by #1503 he went over our options of what we can do to fix the solution. He was pleasant and efficient. We most definitely use their services again.
Stuart Plattner
4 years ago
Extremely fast service, responding to our drain emergency. The service was excellent, but the cost was exorbitant. I paid it because it was an emergency, it was a holiday, and Roto-Rooter fixed it quickly and professionally. I am a satisfied customer.
cheryl powell
3 years ago
Very quick and great service. The technician was very polite and worked very quickly and resolved my problem.
Technicians showed up on time, did a good job to unclog the drainage system, and answer all my questions.
Highly recommended!
Quick professional and got the job done. Josh and Gino came out within an hour of my initial call to Roto for a clogged drain, on a Sunday no less! Both were very professional, wore masks and booties the whole time, and were knowledgeable about what they were doing and how to prevent future clogs. Went above and beyond. It was a little expensive, but the service quality showed. Also appreciated that Josh and Gino were so friendly and helpful the whole time. Would call them again in the future.
The ceiling is still leaking. They could not find the cause.
Sat Gin was courteous and helpful. Great representative for Roto-Rooter. I hope I don't need to, but I will definitely use Roto-Rooter in the future.
Good work, professional staff, same day service.
KRISTINA Mc. (Raven Pebbles Bam Bam)
5 years ago
This year will be my 18year anniversary at the roto rooter plumbing and Drains & water restoration work, water jetting, excavation jobs and more..... A great place to work and we provide excellent World class Services. Sincerely Always Krissy
Orlando Irving
4 years ago
The guys where amazing, on time and accurate. Salio 4386 the plumber was ready to get to work in helping to minimize the water damage by fixing our sump pump. Jason Nelson, Craig and Corey were awesome they came right in with a bubbly attitude and went straight to work. They reassured us that we are going to be good!. They was right. Thank You!. We recommend their services to everyone.
Alva Sanders
11 months ago
Sailo very nice and professional
We had an emergency this morning with the toilet backing up into our tub. Turns out that our main drain line was clogged. We called Roto-Rooter and within an hour the service man was here and on the job ! It was so quick we couldn't believe it. We also had him fix the upstairs bathroom since he was here, also a quick fix. I will use Roto-Rooter again for sure. Thanks for the quick, unstressful fix !!!!
Roto Rooter immediately responded to my call about a leak inside my home within the hour. I met with the plumber (Robert), head mitigation guy (Larry), and renovation relations (Paul). Paul explained the entire process with me before they got started and helped me ensure I understood the insurance claim process. I would definitely use them again!!!
Nicholas Vaniscak
2 years ago
Excellent service executed quickly! Will hire again, the technician was great.
Sarah Van Brandt
3 years ago
We had master plumber, Khiangte L. fix a main line clog today that caused flooding in our basement. I trusted him to take good care of us. He was professional, determined, and knowledgeable. It’s nice to have someone like him with his expertise and calm demeanor to put my mind at ease during a stressful situation. I recommend this accomplished team member to anyone. Thank you so much.
Melissa Raggi
4 years ago
We had a minor kitchen sink leak and the plumber was at my house in under an hour. Jacob was courteous, professional, explained the issue well, and fixed everything quickly. I would definitely recommend Roto-Rooter and would use this service again!
John Thomas
11 months ago
Sailo was very professional ,responsive and curtius
Joshua Boone #5765 was a great Plummer. He was very curtious and informative. We now have a Plummer for our future needs.
Jessica Wasserman
a year ago
Jarret Chaney
4 years ago
Outstanding company! Punctual, respectful, and polite. Had the sump looked over, and decided to get a new one installed. Two hours later and at a fair price I had my new sump up and running!
Donald Barnes
4 years ago
Great response within an hour on a Saturday evening. the technician, Joseph #5423 was polite, responsive and was quick to unplug our toilet.
Khai was fantastic. I had a drain pipe leak above my basement bathroom wall. Nasty job, Khai diagnosed and fixed the leak in a few short hours, explained everything. Handed me the split pipe I need for the adjuster. Good dude, ask for Khai #5748
Josh came to check out a drain in the back yard that I’m having issues with; he did a great job of explaining the problem and what he was doing to troubleshoot. Thank you Josh!!!
Toloria Jackson
2 years ago
Langh 3650
He was a very good technician very detailed very honest and I would love to get him again if I could to come out and do service great
Daniel Schwartz
a year ago
Khai did a really fantastic job. He went above and beyond to help. We couldn’t be happier with the work.
Debbie Coleman
a year ago
KHAI was very nice and very professional took his time and explained everything to us
Very respectful put on his booties and also wore a mask
I highly recommend him
I would like to say thank you to our Roto-Rooter technician, Khai Dal #5748. He came in and promptly answered all of our questions and solved our plumbing problem in a very timely, sufficient, and professional manner. I recommend and would use this technician and Roto-Rooter's service again in the future.
Matthew Gutberlet
6 years ago
Jeff #1174 was an excellent technician. The entire experience was the best I could have hoped for considering the situation. The office staff, the response time (under 30 minutes) and the quality resolution was top notch. You get 5 stars from me.
Sailo- took care of business. Unhappy I had to have you all out again, but he took care of everything and walked me through various precautions. Super helpful . Very happy with his service!
Charlene Cauthen
a year ago
Excellent work...will call again and refer to friends and family.
Nyi from Roto Rooter (#2408) came to snake out a blocked main sewer line for me on Monday. The service I rec'd was top notch!! The response in customer support with setting up the appt., explaining things to me was excellent & Nyi was there within about an hour to work on the drain. He was professional, kind, knowledgeable and efficient to say the least !!This is not the first time I have used Roto Rooter and they have been way better than any Co I have tried before in every way, especially with response time, friendliness and very competitive pricing. Thanks so very much !
Great service and same day diagnosis and repair of leak! Samuel provided excellent service!
Jeannette Evans
5 years ago
Very prompt and efficient service! We we’re tremendously impressed and grateful. Joe, tech number 5853 and Robert Boyle 6356 diagnosed our problem immediately taking steps to resolve everything. We will rely on these people again. A camera was used to examine the pipes, we were shown the video. The problem will be completely repaired in a timely manner. Thank you!
Toilet water was running intermittently. Previous plumber charged a lot for time but could not figure out cause. Roto-Rooter team led by I were patient, kind and skilled in systematically testing until discovering and then fixing the problem. Really appreciated finally dealing with a pro.
Zachary Miller
3 years ago
Daniel came out to check out my garbage disposal and was really nice, professional, and knowledgeable. I thought I had a problem with my garbage disposal, but he assured me that it was working fine. He suggested I look into getting a new one soon and offered to help replace it, but wasn’t pushy whatsoever! Definitely recommend this company.
Stephanie Dory
2 years ago
We called roto rooter and our awesome tech Dama came and fixed our backed up sink in under an hour on a Sunday. He was really professional and advised us about another leak issue we will have to tackle soon as well
I was very happy with the overall service that the professional Kam provided! The explanation of the problem and the solution was great! Kam takes great pride in his work, I can tell that he was prepared for any question and any problem.
Patrizia Foster
4 years ago
Sailo was extremely professional. When they said that they would be at the house in 2 hours and they did. I appreciated his time and neatness. Sailo was very polite and knowledgeable. I would use them again if I had to.
Jackie McCullough
5 years ago
Our sink was clogged on Easter Sunday. The technician came out and was upfront with the prices. He said it was the same price even though it was a Sunday and holiday and I hope that was true. Either way, he was able to figure out the issue and get us back up an running. He offered some suggestion on how to maintain the drain going forward, so hopefully this wouldn't happen again. Thank you to Dama for helping us out.
Charlotte Barter
5 years ago
I can’t believe this place has such good reviews.We have had a problem with our toilet backing up and not flushing properly. I don’t know anything about plumbing but it seemed like it shouldn’t be too complicated. I put in a call Saturday at around 11:30 am, the plumber arrived probably about an hour later and everything seemed great. Then he tried to upsell us on everything, and ended up charging $600 which was several times more than I expected to pay. Whatever, toilet’s fixed so that’s the important thing.Except that now the other toilet is suddenly having the same problem, when it was perfectly fine before. So I call again the next day, a little irritated at paying $600 for my problem to be redirected. The operators are incredibly rude to me but tell me they’ll send someone out within two hours, probably less. 2 hours later I receive a text saying they’re on their way, and over an hour later they are still not here. I call again, the operator is EXTREMELY rude to me, and I’m told they’re not far away (on a street I’ve never heard of). So far 15 minutes later there’s no sign of them.At this point, even if they do arrive and fix anything, I’ve wasted my entire weekend sitting here waiting around. Would not even recommend this place to my worst enemy.EDIT: Our plumber arrived (90 minutes after the text saying he was on his way) but once he got here, he was great. Fixed our issue in 15 minutes with no charge. Updated to 2 stars.
Marcia Wilson
2 years ago
Langh3650
He installed the pan washer and steam dryer. He was fast thorough and courteous great install. He double checked each connection. Wonderful service with a smile
Dana was amazing. Clean efficient and professional. I will certainly call him again!
Julian Charnas
2 years ago
Karen Anne Kessens
4 years ago
We had a clog in the main line out from the kitchen sink. After investing several hours of our own time trying to fix it, we finally called RotoRooter. Chris 7932 and Dey 4578 arrived the day we called. They were extremely professional, personable, and had our problem fixed in no time. They even improved our piping by installing a new clean-out Y at no extra charge. It was fast and easy. Thanks RotoRooter!
Everything was great. It was Dama number 1503. Very professional job.
The Roto Rooter representative (Christopher) arrived on time and identified the problem clogging our sink. He was professional and cleaned up after the job was completed.
Other than running late, the service was great. He was quick to take care of the problem and very knowledgeable. Also, very courteous.
Dawn Hamilton
6 years ago
I am very pleased with the prompt, personable and professional services I received today from Roto-Rooter plumber, Dama Fanai who came out on a Sunday morning to fix an urgent plumbing problem involving my backed up laundry room sink. He expertly snaked the laundry sink, which was complicated, due to the way the pipes were installed. also snaked the drain in my daughter's bathroom sink and did an excellent job. He not only competently resolved both problems but also cleaned up the entire area. I thought the price for coming out promptly on the weekend was fair and the work is guaranteed for 6 months which is a bonus! I would recommend Roto-Rooter and plumber Dama Fanai to friends and family.
Wayyyyy over charged. Absolutely unprofessional
Rotorooter came right out on a Saturday. Master plumber Khiangte #7909 and his assistant were quick, effective and pleasant. Thanks!
Caitlin Knopf
5 years ago
fast, friendly, clean, got the job done.
david is very nice and professional. He solved the problem within two hours
Kelsey Ragan-Mona
2 years ago
Roto Rooter (Annapolis) came out very quickly for a plumbing issue. The plumber, named Dama, was extremely helpful and informative. Camera guy, Nick, who came out for no extra charge, found an issue with our pipes further out that will need attention, but Dama was at least able to clear our clog. Thanks so much for getting us up and running!
Mario Straker
9 months ago
Great customer service. Dama Fanai was an absolute professional. Would definitely recommend his services to others.
Scott Steward
6 years ago
The Tech, Jimmy #1256, was on time, very friendly and courteous, and clearly explained what was causing the problem. Highly recommend them.
Darrell Jones
9 months ago
Great service, repair was explained using a diagram and very personable
Saidra Sandoval
2 years ago
Yunas Qureshi
2 years ago
Langh 3650.
Very helpful and attentive. Answered all my question. Made the process very easy and smooth.
We had a plugged kitchen drain and my wife called Rotorooter. She never asked what it would cost to snake the drain. They came out the same day and the technician was very nice and snaked the drain and unplugged it. (My son had tried to use our snake but couldn't get through.) I am very satisfied with the service, but it seemed that the price was awful high for 20 minutes worth of work. I would recomend comparing prices first. They may be competitive with other plumbers, but seemed expensive to me, but we didn't compare.
Elizabeth Ash
2 years ago
nisha chaitram
7 years ago
I called Roto Rooter on Thursday and got a same day appointment. When they arrived the two guys talked me through the estimate and talked to me about every step they were taking to fix my kitchin sink. I would definitely recommend them to anyone that has plumbing and drain issues.
This is my fourth time working with Chuck #737!! He is very detailed and very efficient!!! Takes the time to thoroughly explain the what is going on! I will continue to call Roto Rooter for Chuck for all my future needs!
Andrew (#1492) did an amazing job unclogging some really nasty pipes. He went above and beyond what I would have asked. I couldn't recommend any higher.
Mike Lenhart
9 months ago
Leckter Livingston
6 years ago
The entire service experience was on point! It is my belief, if after all repairs are completed, you have gained valuable preventative knowledge on the situation as well, the company is partnering with you and that's the best service possible.
Joseph 5423 came out today to install a new washing machine drain pan. He was very quick and did exactly what we needed done for a very fair price. He also showed up less than an hour after calling! Overall, great experience, would recommend.
Van Tech #3628 arrived at the time that was told by the office and before he started working he explained what he thought the problem was. He quoted us a price and he then started his repairs. After checking to see if he had the parts for the repair he made the necessary repairs and then proceeded to check the toilet over to make sure everything else was ok. He made a few ajustments to help with the toilet while waiting to see if the repairs that he made to the inside of the toilet fixed our problem which it did he then made one last adjustment to the toilet and then he was done. Van was very friendly, helpful and very good at what he was doing. He also gave us another price for a job that we needed done on a shower drain which we will address whenever we decide on taking care of this problem. All in all Roto Rooter gave us a start window which they met and the job was completed in a timely manner. Roto Rooter therefore gets a 5 star rating from us for the work done and arriving on time to start the project. Thanks Roto Rooter and Van
Eric Benschoter
6 years ago
Van, tech #3628 is the best plumber I've ever worked with. Fast, friendly, creative and knowledgeable. Ask for him by name.
daniel rhinehart
4 years ago
We used your water restoration services but I’m still waiting for an itemized bill. No one will give me a bill showing the work that was done and the charges. Why did I receive a letter first out of North Carolina just a few days after the work was completed with a grand total? I have contacted your company back by phone and email and still I have not been sent an itemized bill for the work that was completed. Why did I now receive a bill from your Chicago Office? You are in Linthicum correct? This work was done less then a month ago, can you deal with your neighbors locally? Do I need to contact BBB?
Erica Miller
2 months ago
Daquan was very thorough, professional and answered all the questions that my family members and myself has to ask. Everything is working now and so glad they can come out the same day. Thank you so much!
Aleksandar Jocic
11 months ago
Great service from Sailo! Very knowledgeable and professional!!
Daniel was very polite and personable as well as thoroughly explaining the issue. Very happy with the service provided! Called last night and him out to me first thing the next morning.
William Corkran
6 years ago
Took care of my clogged drain,good tech,left the work area clean ,would recommend this service.
Excellent professional visit of Greg Thompson # 8288 patiently and politely deal with my sewage issue. Promptly and calling Baltimore County Office for making further appointment to resolve the problem. He is a great model employee. Thanks to Greg.
Louvenia Effinger-Evans
2 years ago
natalya Dontsis
2 years ago
Service technician Maung Khaing fixed the problem very quickly by replacing broken part. He did everything professionally. Besides that he is very nice and trustable in terms of his his experience.
Rev. William Coates
2 years ago
Malcolm Drakeford
5 years ago
The service technician came in during the schedule time and did an amazing job. He even went out his way to provide insight on repairing the duct on the dryer vent. We exchange first time home buyers stories and he even gave a few winterizing tips. Al Borulla (spelling) was awesome.
Kristina DeMar
5 years ago
This process could have been the worst experience. Fortunately we did the right thing and called Roto-Rooter Their customer service and quickness to solve my problem was amazing we would definitely recommend them for future use.
James Craig
11 months ago
Lynese Jacobs
2 years ago
Langh 3650
Very reasonable, professional & fast.
Great job clearing outside sewage pipe and repairing leaking basement pipe. Chal was very knowledgeable, helpful and friendly. Highly recommend.
Samantha Steinfeld
6 years ago
Khiangte came to our building and was very professional, courteous, and knowledgeable.
Audrey Williams
3 years ago
Kristina came promptly and cleaned out many roots which caused our toilet to overflow. She was efficient and proficient and provided follow-up instructions take that will prevent this from happening in the future. Highly recommend!
Sekela Mwenelupembe
9 months ago
Great service and honest pricing. Everything was explained up front
Cynthia Abi-Fadel
5 years ago
Sheryl Bradley
a year ago
Erek Zimmerman
5 years ago
Purcell 3755. Had a back up in our line and Purcell came out right away to fix it. He was a lifesaver and was willing to explain the process from beginning to end. Very happy!
Dama did a wonderful job diagnosing and helping with a chronic plumbing issue we have. Thank you.
Steven Sawyer
5 years ago
Technician was friendly and efficient.
Sam was very knowledgeable and professional. He helped resolve my problem.
Donald Marthins
a year ago
The agent sent to us was very respectful, highly professional and easy going
Kusuma Prabhakara
10 months ago
Quick work, reasonable price and very nice people.
Quintone Wallingford
2 years ago
Israela Hualngo
5 years ago
Subrena Brooks
2 years ago
We had a sump pump replacement job done. Mr. Maung was very professional and knowledgeable about the job. He went above and beyond to help us. He made us aware of of other repairs we need done before we have an even bigger problem on our hands. Would recommend Mr. Maung and roto rooter to get the job done.
Main sewer drain was clogged, so I called Roto-Rooter on 1/12/15. Jeff #1174 responded the next morning and went right to work. Jeff was was very professional and detail oriented, cleared the drain line in 30 minutes. Roto-Rooter was courteous and friendly through the whole ordeal. I would definitely recommend Roto-Rooter to my friends and family. Very satisfied with the job.
Brittany Baig
a month ago
Sent on the behalf of Veronica Watson.We had a Sunday wee morning crisis, called and a technician was dispatched within 45 mins.The back up was resolved.The next morning I received a call, and the water specialist, Jason Nelson arrived and was so helpful, patient and handled the issue with such expertise. Mr Nelson is well experienced and represented the company with much excellence.Larry(2553) was very friendly and professional, so was Thangliana(1469) they make an exceptional team.Thanks so much Roto Rooter!
Josh,was very helpful, conscientious in his
Work with through explanations.
Kandace Strain
5 years ago
Mr. Purcell was an amazing tech. He came literally in less than an hour of me making the phone call. His customer service was exceptional. Not only did he fix my plumbing issue right away. He noticed that I was a young new home owner and gave several suggestions on preventive care. He is very knowledgeable and passionate about his job. He made what seemed an awful home owning experience into a less stressful night by giving me outstanding words of encouragement. I am more than happy with the service I received.
Buyer Beware!We had a leaky appliance and called them up. They came promptly, however you should know their website says free estimates, but the tech that came gave us the estimate of 400 dollars just to DIAGNOSE the issue. He just stood there, looked at it and said it'd be 400 dollars just to LOOK at what the problem MIGHT be. Then he said if the problem is what he thinks it is, it'll be another 1600 on top of that. He didn't even touch anything just walked in and said 400...yeah i'll be going other places. We eventually found out the issue and fixed it ourselves for free. Go somewhere else or try to fix it yourself.I gave them 2 stars because they did manage a quick response
Dermot Colston
6 months ago
Outstanding job
Jeff Darden II
2 years ago
Langh 3650
Great quality, amazing service.
Justin Wagner
5 years ago
Carmen Johnson
5 years ago
Mr. Sailo came to your home and quickly assessed the problem provided a solution and completed the repair cleanly and effectively. Our Jacuzzi has been leaking for year and the leak was progressively worsening. We'd called other plumbers who were unable to successfully stop the leaking. Mr. Sailo did! I recommend him highly.
Michael Watson
4 years ago
Same hour service and professional work.
kelvin williams
2 years ago
Khai Ial ID# 5748, is very professional, patient and determined to get the job done on time.I was delayed in my response time the day if the appointment, Khai waited until we got home to do our work.Thank kai for your patience, and efficient work!!!
Stephen kessler
6 years ago
Came right out and stayed until the job was done. Thanks Bret and Jake
Natalie Corley
3 years ago
rolando zamora
5 years ago
I had a problem with my kitchen sink and had a great service from Roto-Rooter. They sent one of their plumbers in less than an hour. Mr. Tin (#2648) kindly fixed the problem and answered my questions. Thanks!
I definitely recommend Roto Rooter to everyone, they arrived within an hour of calling them! Our technician, Chris Jones, was absolutely awesome. He definitely went above and beyond and made sure we were satisfied before leaving especially considering it was late on a Friday!!!
Christopher Hart
5 years ago
Roto-rooter plumber did a great job and restored functionality to my kitchen sink and disposal. it was backed up. highly recommended!
Josh and Rich were everything one wants in repair persons—polite, respectful, friendly in a professional manner, competent, explained what they were doing and why, gave information to prevent further issues, worked efficiently and proficiently (didn’t waste time) yet were seemingly unhurried. Perfect plumbers.
Skinnybigowitz
2 years ago
Maung - 4811 was incredible today when he responded to my situation. Very courteous and knowledgeable. I will call and personally ask for him again for all of my Roto-Rooter needs!
Larry Ware II
2 months ago
They were very responsive and found the issue right away! Excellent!
James Commodore
11 months ago
Sailo is a master at his craft
Zam (#4514) and Sawng (#2097) arrived very promptly on a Sunday night, needed a specialty part, so returned first thing Monday morning and performed the expert repair quickly. Excellent “worksite” manners and pleasantly answered all my questions. Highly recommended :-)
Christine Mundia
10 months ago
Christina Odle
7 months ago
Cynthia was very professional and remained in contact with me even when she had to run late because a co worked had a flat tire. It’s great that they are so responsive even during the holiday season. She answered all my questions and was very friendly.
Michael McAdam
5 years ago
Charley J was sent to my house to fix my backed up toilet. He did a complete and thorough job inspecting all aspects of my sewer system. After locating the problem, he quickly snaked the drain and double checked everything to make sure the system was problem free. Great company and great service
Josh (#5765) was an excellent plumber. Ihad a clogged drain and two toilets in need of a rebuild. He worked quickly and efficiently and talked me through the process to make the best decisions possible. Also very friendly!
Nassif Soueid
6 years ago
Vura #1007 was very good and polite
I called roto-rooter last night at 11 because of plumbing issue in the bathtub ( could NOT stop hot water and could NOT find main water shut off valve...)and in the middle of night at 2 am, L.P. (#2158) came to my house to stop hot water and came back again 10am to fix the tub faucet!!so thankful and greatful !!!
Matthew Shouppe
11 months ago
The service rep, Daniel, was prompt and informative. He examined my hot water heater and determined it was a simple temperature adjustment that I could've done myself (doh). There was no charge for the visit, which I appreciated as they could've charged a flat fee just for visiting the house. I also used Roto-Rooter a few weeks ago to unclog a basement drain and was satisfied with their service then as well.
Jacob Schwartz
2 years ago
Theresa Frank
5 years ago
Donovan was very patient, professional and efficient in our service request, he answered any questions we had and he had a positive attitude the whole time.
Joanne Grasser
6 years ago
Great Job. Greg was here 5 hours. Our drains are running again.
Thomansena Alexander
2 years ago
Laura Donkin
10 months ago
No thanks
Arrived, performed the work, and left within the 2 hour appointment window. Work was done well, and they let me watch the camera inspection, which was done all the way to the county sewer drain. Dama (1503) and his team were very professional.
I called, and received an immediate call back. The technician, Dama Fanai, showed up on time, even though having to drive quite a distance. Dama was quick, clean, capable, and courteous in his work. Great job!
Staneja Murphy
10 months ago
He was very great and knowledgeable about the service that was needed in the unit unfortunately I’m not the owner of the property I am only renting the unit so if it was up to me I would of used the service . Thank-you for coming out and being kind understanding and professional
The technician was professional and listened to my explanation as to what happened. He was able to determine what the problem was and provided a solution. He finished in a timely matter and cleaned up all debris.
Easy to set up convenient appointment. Kiangte [7909] arrived on time. Getting set up spreading tarps to keep the area clean was done before he started work. He solved a longstanding difficult drain problem; explained the work and gave us tips on preventing recurrence. The work area was clean when the job was done. Totally professional, friendly technician. On time, professional, great work is a great combination. We know what to expect the next time.
Called Roto at 12 midnight on a Friday after discovering a toilet tank leakage problem that required me to shut off the water supply entirely. So it was a serious problem. Roto's website says 24/7. Usually this means you get an answering service and the run-around to get to an actual plumber. Megan answered right away and was great (pleasant and empathetic), understood the issue and my anxiety, and got me scheduled for 10am the next day, Saturday. Oh my that's good. Then Sam came out, assessed the issue, clearly discussed the options to either repair or replace the 25-year old toilet, and shared the pros and cons for both. Hey, don't judge, lol. 2 hours or so later, I was ecstatic to have a new, water efficient toilet professionally and beautifully installed!! Really great experience with Sam the plumber (he knows his trade very very well) and Megan for Customer Service.
kathleen mctygue
5 years ago
(MIN) WAS THE BEST ROTOR ROOTER PLUMBER..SO INFORMATIVE AND COURTEOUS
Joyce Perkins
6 years ago
I called the 800 number to inquire about the cost of the service I was in need of and the customer service agent was a delight to chat with as she explained to me how the service works and to my surprise there was not a service charge for someone to come out and asses my problem and that was great! She scheduled me for a same day service call. The service technician Aldalberto arrived within an hour and exhibited complete professionalism. He assessed my water heater problem and told me it could repaired. He prepared a quote that was to my complete satisfaction. His attitude was impeccable and that to me was the kind of service I was not expecting because my past experiences with repair technicians had led me to believe that all service technicians have the same and I quote I'm just here to do a job attitude. But to my surprise Roto-Rooter was different they cared about me and shared my frustrations and concerns. Thanks Roto-Rooter for getting me serviced with fair pricing and excellent Customer Service! I will definitely call Roto-Rooter for future plumbing services!! Thanks to you all for a Job Well Done!!
Chris Stetina
4 months ago
The service technician was excellent
veronica white
a month ago
Josh was very professional and did a good job
LaMont Matthews
2 years ago
Khaki Dal from Roto-Rooter was professional, timely and clearly communicated what he was doing every step of the way.
Well today we finally received someone that seemed to know what he was doing !!!!! Roto-Rooter was just here on Thursday the 29th of Sept to fix our problem for the 5th time!!! Alex was here on the 29th of Sept 2022 and said it was hair that caused the back up. This was a bold face lie as we knew it was tree roots clogging it up. He was here for 3 hours and wasted our time and money !! Today Oct 3rd I had to call again for the exact same problem, however we finally received a technician that was able to get the snake with two cutter blades down into the line ( the last 5 guys could not get the double bladed snake in and told us it was a wipe that got flushed which is untrue cause we don’t use wipes in our household ) Todays technician Daniel (8118), was wonderful, not only did he fix it, after the fix he ran a 77 to 83 foot snake to where our line connects with the county line. Again this was our 6th service call with Roto-Rooter and OUR TROUBLES DID NOT GO “ DOWN THE DRAIN “ until today Oct 3!!!! 🪠🪠🪠.Thanks again Daniel #8118 !! Also if they come the first time and have to comeBack within 6 mos you are NOT CHARGED A FEE AGAIN. They also have 75.00 off coupons that you can use to cut down the costs. Daniel arrived very quickly and was efficient and professional. Thanks again Daniel ! I also noticed on my other receipts I could not read the names of the technicians and Daniel was the only one that left his employee # for us to see .
Marilyn Grafman
5 years ago
Jacob was here on time and did a wonderful job on our emergency.I'dd recommend this company to all my friends.
I had 3 different plumbing companies none of them could locate the problem! I was livid, I woke up determined to find a knowledgeable plumbing company that wasn't trying to drain my bank account. I called Rotor Rooter and the customer service was so good, I thought I was at Chick-fil-a. The young lady said that someone would be at my house within an hour, and certainly my door bell was ringing within an hour!! Let me tell you that my technician came armed with knowledge and ready to work. He fixed a problem that THREE other companies couldn't locate. I don't care how big or small the problem is, I strongly recommend that everyone save themselves some time and money and call Roto-rooter and ask for tech # 20 1547. My technician pointed out another issue that would eventually become a major issue down the road. I took his advice and had that repaired too. PREVENTATIVE water maintenance...what more could you ask for? Zo I can't thank you enough for your outstanding customer service, your extensive knowledge, patience and professionalism.
helina melese
5 years ago
Easy to schedule and reschedule appointment. They come and tell u the estimate without any charge. The plumber Joseph was great. He takes time to explain what is going on and he work so hard till I was 100% satiated with his work. Just outstanding!
Great experience very knowledgeable was in and out
Kelly Schadegg
6 years ago
The plumber was here within an hour of calling and after some trial and error, figured out where our clogs were. The job was costly, but if you call a plumber, you should expect that. Chal knew what he was doing though and got it cleared.
Kam was the technician who was assigned. He was excellent explaining things to me and got the job done in good time. He recommended another repair and I’m going to request that he is the person who is assigned. I like that the business didn’t make me wait days to schedule. They called in the am to confirm and the tech was on time. I would recommend them if you need a plumber. It was a messy job and he did it well!
Theron Goodson
10 months ago
Christine Murow
4 years ago
Joseph (#5423) was very professional and knowledgeable about this old house and its cast iron pipes. To our great relief he succeeded in opening the shower drain, and he cleaned the floor, restoring our use of the master bathroom, all on the day after Christmas!
Service was professional and quick.
The technician was nice and updated me every step of the way .
I had a backup from my sink and laundry drain pipe that caused spilling. It was taken care of and I have no drain issues anymore!
Edward Johnson
11 months ago
Loretta Waite
2 years ago
Khai is a professional. Diligent, thoughtful, persistent. He unblocked our drain using 100feet of cable. He did not stop until the line was clear. He explained every part of the process. Many thanks to you Khai.
Gina Winchester
2 years ago
Showed up in less than 90 min from the initial call. Danial was courteous, professional and was able to clear the sewer line and do a full clean up in about 2 hours. Very pleased with the work. Thanks a lot.
Tech Kam did a good job, but found the price for cleaning a drain to be expensive.
Dowan Reaves
7 months ago
The representative from Roto Rooter very helpful and professional. The plumber was extremely knowledgeable about the situation with my drains and personal person. Will definitely use this company and refer to friends and family
Shelby Beattie
2 months ago
I needed help with water filling up my utility sink and the main cause was a clog in my mainline. I made an appointment online easy and they were at my house same day. It's so nice having a company respond so quickly and give the option for evenings times/weekends.
Quentin Thompson
2 years ago
Langh 3650 provided excellence service! He was professional, courteous and extremely helpful. He throughly checked the entire system and worked diligently to get my house back in service.
Michael Shippen
11 months ago
Excellent response time, efficient, and professional. I would recommend Daniel to anyone who needs a professional plumber.
Purcell 3755 Very curtious went rig ht to work discovered problem quickly and knowledgebly. fixed as much of problem as possible. gave preventive solution when problem is completly resoloved.
William was on time, courteous and got the job done quickly.
Langh3650
I was extremely pleased with Mung’s service. He was extremely knowledgeable and assisted with my water heater questions as well. He is definitely an asset to your company!
Karlton Terrell
2 years ago
Great experience. I called for service at 9am and technician arrived at 1030. Same day, same morning. The technician , Dama, was outstanding. Highly recommend Roto Rooter.
Hani M. Okaily
11 months ago
These guys are great, Danial was super nice and helpful.
Samuel, what’s on time, professional, and courteous
Professional and courteous service. Backflow preventer testing - Tech #7909.
Great reponsive and friendly service from Daniel.
I had woken to a Sunday Morning nightmare of a downstairs toilet flooding my hallway and living room hardwood floors and carpets with raw sewage and feces; even after turning the water off it kept coming, using and ruining all the towels I had and could find to contain it. Luckily called Roto Rooter and Josue Tech Number 3607 came to the rescue. He was extremely and with out a doubt a man of great work ethic, professionalism and a wealth of knowledge for his profession. Josue explained everything that he was doing and what the options were in lament terms but in enough detail, so I could make an informed decision. I would go with this company again for sure and will always request Josue from here on out!
Responsive, professional, caring, hard-working, being patient.
I have used Roto Rooter once before. They are knowledgeable, professional, and speedy (in both setting an appointment and performing the work). They are about middle of the pack when it comes to pricing (which is still kinda high), but you get what you pay for! Overall a good experience.
Ralte harold Rova
2 years ago
Dama 1503 did amazing job, I am fully satisfied with his work. Thank you Roto Rooter for giving me very professional technician.
Leonard Majors
a year ago
Josh was great. He explained all the repairs he was going to perform. He took his time and completed quality work. I am happy with the services I received.
Great service and great attitude. Best tech so far.
Called this morning and a technician was dispatched to my home today. As I waiting the manager called and explained that the original technician that was supposed to come out had some van trouble and stated he will be sending someone else within the hour. Brian #742 arrived within the scheduled hour and look into our situation. Needless to say I had to get it replaced but I was overall satisfied with the service. Brian explained the cause of the sump pump failure and what needed to be done. Excellent customer service and knowledgeable technicians. I have used this company before five years ago for the same problem. I wasn't hesitant to call them again. Prompt and satisfactory service. Thank you for keeping my home from flooding.
Gregory Armstrong
4 years ago
shawan johnson
4 years ago
I am sorry I forgot my plumbing professionals name. He was professional, quick, solved the problem and provided recommendations to avoid the issue for future while at the same time expressing to me that Roto-Rooter is available to assist at any time.
María José Rendón
10 months ago
Arrived on time, quickly identified issue. Repaired/replaced leaking pipe and set tub which he identified was also cracking and failing. Cleaned up nicely when work completed. Very friendly and professional.
josephine hlaisi
a year ago
Cary Reines
10 months ago
Daniel did an amazing job- he was very capable, friendly, and responsive
Shanon Wallace (Hail King Wally)
6 months ago
Thank you!!!
Very professional tech. Solved the problem quickly. Thankful for late night can service.
Catherine Heravi
a year ago
Pamela Jenkins
4 years ago
Virginia O'Donnell
a year ago
James Williams
11 months ago
Technician Nyi was phenomenal! 3 other techs had been out to my home and all failed. Not only did he succeed where others did not, he was clean, left no mess, or spilled water (like the second guy). I am very thankful that he was sent out on this trip!
Dawn Brodus-Yougha
a year ago
Contacted Roto-Rooter around 8:30am about a leaky toilet. The customer service representative shared that they could have a plumber at our home by 10:30am. My assigned plumber Daniel arrived earlier than the promised time; checked out the toilet; provided me with a free estimate, which was very reasonable! Daniel then completed our minor toilet rebuild in less than 30 minutes; and our family was able to get on with our day! Many thanks to Daniel and Roto-Rooter! ❤️
Chris7932 was timely, efficient and professional. Chris7932 is also an asset to your organization and very patient with his customers. Please promote him post haste! Thanks
Ashley Guadagnini
5 years ago
At 7pm on a Wednesday we discovered our sump pump had stopped working, and our basement was likely one rain storm away from flooding. We called Roto-Rooter right away and they had the technician, Tam to our home by 9pm. Tam evaluated the problem and got right to work. He successfully installed the new sump pump, had our crawl space drained out, and even helped with some other minor (appliance related) plumbing issues we had, and was gone by 10:30pm. We couldn’t be happier with Tam’s service, professionalism, and courteous demeanor (even on a late, rainy night) A huge thank you!!!
Had a sump pump failure after hours--water rising--flooding imminent. My husband who was traveling for work called roto-rooter. DAVID (tech 2912) showed up in 45 minutes (at 9:15 PM) and replaced not 1 but 2 failed pumps and SAVED my basement from flooding again--in the nick of time!! David was polite, professional, competent as a plumber, and a really nice guy. I am a very happy customer, and highly recommend Roto-Rooter.
Andrea Asztalos
2 years ago
George Swartout
5 years ago
We had a major backup. You came out promptly and fixed the problem. On top of this it was 20 degrees. Very friendly and professional. Will definitively use again. Purcell 3755
work done well and on time, but price unnecessarily steep.
Quick service, within an hour of request. Technician replaced sump pump and check valve, and patiently explained what he was doing and how the new - better - sump works. Price for parts slightly higher than Lowe's, but the immediate service, and guaranteed labor, well worth the premium. I would request Purcell again (#3755).
Donna Reigstad
2 years ago
Dama came out during a blizzard, and unclogged our waste drain. There were obstacles, because we could not locate the clean out at first, but he persisted. He was very persistent, and finished the job. He cleaned up beautifully. Also, he wore a mask, due to COVID 19. I highly recommend this service. Dama is highly professional, and did an excellent job.
Dave majchrzak
2 years ago
I don’t say this about many companies. Rota Rooter been called on twice. Both times courteous staff. Same day service/which is unheard of during these times. Thank you Mohammed and Daekwn !
Debrah Dunner
5 years ago
Fantastic company, great service and wonderful employees. Highly recommend!
Carrie St. Jean
4 years ago
Danielle 5853 and Purcell 3755 were absolutely wonderful. They thoroughly inspected the area where the leak had occurred, provided detailed information, and performed the service. After the work was complete, I was given a full explanation of what work was done and what to do to avoid additional complications in other areas in the house. I will definitely recommend Roto-Rooter to all our friends and family.
Kristen Michelle Mentasti
3 months ago
I called Roto-Rooter and a technician named Dama arrived within 15 minutes of my call. I had water pouring from my ceiling. Dama was excellent in exploring, detecting, remedying and fully explaining to me everything. I HIGHLY recommend Roto-Rooter.
My plumber's name was Jimmy. He was on time, very courteous, answered all my questions and fixed the problem quickly.
Rebecka Buettner
6 years ago
Both the plumbing team and the restoration teams provided excellent service. We have a water leak from our jacuzzi tub that sprayed out over the ceiling of our living room floor. The plumbing team got here quickly, identified the issue and was in contact with us throughout the day on updates for finding parts, etc. The restoration team arrived at the time they said, inspected the damaged area, explained everything then got to work. They kept the demolition contained and cleaned up afterwards. Bret (4707), Jake (2445) and Zau (3474) were the restoration team. Missed the name of the gentleman from the restoration team that helped us with the insurance claim, which we got submitted same day. Thanks Roto-rooter.
james fitzpatrick
2 years ago
Great response. A little more expensive than necessary!
James Johnston
4 years ago
We had a clogged outside, tile drain pipe about sixty feet long that carries runoff from the downspouts of several townhouses. Our maintenance company wasn't able to clear it. Lal, the technician with Roto Rooter, cleared them in less than two hours. He was knowledgeable, very hardworking and persistent, and pleasant to work with. We knew this was a tough job. That's why we called Roto Rooter. Even our maintenance company said Roto Rooter is the one to call for serious problems.
Thank you for the very fast and professional service. I could not be happier with Min from Roto Rooter. This is a challenging job that Min expertly handled! Thank you Roto Rooter. Highly recommend- fair charges and came very quickly.
The Roto router service I received today was exceptional. I made a call and within hours the service technician, a master plumber, was here at my house to solve my drainage problem. I am very pleased with Khiangte Laltluangkima whi was super responsive. I will definitely use Roto router again!
Richard Henson
a year ago
Was very knowledgeable and expedite. Had drain running perfectly within the hour.
Matthew Elliott
5 years ago
Langh 3650
Very professional, arrived on time, very knowledgeable, understood our plumbing needs, and performed the job wirh perfection.
Great and Speedy service!!!!!
Rebecca Kahlenberg
6 years ago
I was very happy with the service!! We had a sudden leak from the kitchen sink into the basement at night.. I called and was told I'd get a call back when a plumber was on the way about an hour after I called (quicker than the within the 2 hour estimate). David arrived and fixed the leak quickly and was very friendly. He explained everything clearly. Price seemed a bit high but perhaps the going rate for this work. The next morning Paul came promptly when he said he would and checked out everything for possible water damage. He put in a fan and didn't charge me anything! I would definitely call this company again!
Annjalenna Kirchhoff
a month ago
Absolutely the best experience and this is who I will call next time I have a plumbing issue. Could not have been happier with your service! Thanks so much :)
Khai was very nice and professional he was on time and got the job done when I needed it done this was an emergency call and rotor rooter was there for me once again at a property I manage
Bathroom Valve Leak Repair
My kitchen sink was clogged, and my home warranty company sent a plumbing company came and tried to snake it out, but they could not fix it, then my insurance company dumped me right from there. I was so disappointed and also worried the cost to fix it might be unbelievable. then I called Roto-Rooter per my friend recommendation. guess what, they have a technician right near my area, and came within a hour. and more unbelievably, he snaked the pipe open within only half hour!!! I was so relieved that I don't need blow my budget before Christmas for some unusual method recommended by the previous company. The technician name is William, #577. I am truly thankful for him, I am sure it was his personal experience and skill that helped to resolve this issue so quickly. He was also very professional and a very kind person. I told him that from now on, I will only use Roto-Rooter company for my plumbing issues.
Katrece Zeigler
a year ago
JOSH WAS VERY PROFESSIONAL AND KNOWLEDGE DID A GREAT JOB
Stephen Bullard
6 years ago
Very helpful in our upstairs bathroom leaks as well as helping us locate possible issues in our downstairs bathroom, which we didn't know about
Christopher Harrod
5 months ago
Fast and exceptionally reliable service. I will 100% using them again in any future install, repair, or emergency. Thank you!
Darryl 3172. Josh 5765
Great guys. Friendly and Professional. Cleaned afterwards and did an excllent job. Would recommend!
My tech, Chan, was excellent.
Ira Horowitz
11 months ago
Contacted Roto Rooter for a leaky toilet. Technician showed up as guessed it was most likely the wax ring. He quoted $400 dollars to replace that costs $5 from Home Depot. Wait the icing on the cake was when he quoted $1050 to replace the flange. BTW that's about $20. An ENTIRE toilet is only about $100 to buy and takes about 40 mins to install! Very disappointing as to their Ludacris price gauging. Maybe they thought since the homeowners are 2 elderly ppl in their 80s would they would an easy target to rob them of their social security money. SHAME on you trying to scam my parents!!
Great service! Ruata #4840 did a great job in changing the garbage proposal and unclog a sink drain!
John McCreery
3 years ago
Great and Quick service.
Christopher Pevear (Twisted Holiday)
2 years ago
Great service, very friendly and fast work. Not sure why I didn't just use Roto-Rooter the first time I had a problem with my sump pump.
Langh 3650 very professional
Keenan McCarter
a year ago
brickhouse3608
5 years ago
I’m a 80 year old senior. Chaz was very helpful in explaining the problem, repairing and educating me on understanding what and why the repairs were needed.
Christine DeSimone
4 years ago
This review is written on behalf of an elderly widow who, since the passing of her husband, struggles mightily to deal with the problems of everyday life. Van Vura (#1007) was sent to clear a kitchen drain. He patiently explained exactly what needed to be done and answered any and all questions to ensure her mind was at ease. The actual work was done efficiently and to her complete satisfaction. So I'd like to give my highest recommendation to Van Vura for both the professionalism of his work and being a model of how deal with people when entering a home to provide a service.
goldnscores credit repair Darden
a year ago
Daniel came too my home prompt very knowledgeable professional and so nice! He explained things to me of what not to do and what’s okay too so when using my garbage disposable to keep it from clogging my pipes! They a little pricey but I’m happy with the service and will use your company again :-)
Straight and to the point and knocked it out on NYE no less. Fixed the issue and gave me help on how to keep it fixed. Professional and courteous. Life saver!!
The plumber (Jacob - 4534) was on time, professional, and solved my plumbing problem.
Jillian Anderson
5 years ago
Very hard workers. Did great work
Winchell Frisby
2 years ago
Joshua Thomas
2 years ago
I got the pleasure of meeting Nicky. He was absolutely proficient, kind and knowledgeable. I’ve never seen someone diagnose and repair a pipe that fast. I’m really impressed with his work and would gladly ask for him and Roto-Rooters services again in the future.
We had the pleasure of having Mr. Purcell (3755) assist us. This man was nothing short of amazing. He literally did not leave until the job was done. I applaud him for efforts and commend him on a job well done and customer service. Not only did he complete the job but waited to make sure we were satisfied. Thank you Mr. Purcell.... if they were more stars, you’ll get them all. Sincerely, The Archies
Julie Perlman
5 years ago
Nine visitors staying in house from out of town (five young children) and sewage backup discovered at 6 pm. The first technician arrived within two hours and the second soon after. It was a big job but fixed by midnight so all is well. I felt the price was fair. So thankful for fast, competent service.
Stuart Siciliano
5 years ago
They were at my house within an hour, problem fixed within two, on a Sunday. Only complaint is price but I knew what I was walking into given my timing. Would recommend them for emergency services.
Maung was thorough, efficient, and provided excellent advice.
David Matthews
10 months ago
The repair tech Khai was very courteous, skilled and knowledgeable about the job. Thanks for the great service!
Joshua was great, even if he couldn't fix the issues. Setting up the appointment was easy, did it online, called them to change the time and he was there within an hour. And everyone was so polite.
Roto Rooter was very responsive to my situation where other plumbing companies just flat out said they couldn’t help me. My tech was Wayne #2409. He was very respectful, answered all my questions with patience, and new how to receive extra assistance in order to fix the problem in a same day session. He also followed all Covid-19 guidelines. I am very appreciative.
Chris was incredibly polite and arrived on time. He assessed the problem and gave a quote with an explanation about what needed to be done. I would definitely recommend him.
I came home from out of town over the weekend to 5 inches of water in my basement. Due to the heavy rains, most water mitigation specialists and plumbing companies that I called were quoting me Thursday appointments when I was actually calling on a Monday. Roto-Rooter was the only company that said that they would arrive in the same day (it was 9pm when I called by the way). Not only did they make an emergency visit, but my technician (I believe his name was Jose) arrived within 30 minutes in the pouring rain.I was worried about what the cost would be and it was actually what I would consider a fairly decent price. Jose had the parts on hand to fix my problem and stayed long enough to ensure that it was working effectively and until most of the water receded.I will definitely use this company in the future but hopefully it will be for something a little less catastrophic than five inches of water in my finished basement.
My service was exceptional. Mr.Dama went beyound the call of duty 5.16.18.
william mckenna
7 years ago
James Liam #2629 was called out for a sewer back-up at recently rented home (3 weeks). He worked almost 4 hours to clear the line. When he was completed he informed me that he contacted WSSC because he used approx. 115 ft. of cable to clear the back-up. He was very professional and even helped me contact Roto- Rooter Restoration for the clean-up. Thank you James and your team.Regards.William McKenna
Justin Pacheco
5 years ago
We were very very pleased with the all over experience we had with Jason today. Dealing with a plumbing issue on a Saturday morning is already unpleasant but the promptness,customer service and helpfulness given by Jason made the whole experience a bit easier to handle. I would highly recommend this company for any of you're pluming issues. We will certainly use them again in the future.
Falcon Morris
11 months ago
Kam came and serviced my sink in the kitchen. I needed a new garbage disposal. He was fast and clean. Overall, great service. I will use their service again.
They came within 20 minutes of calling and within three hours repairs completed.
Laurel Valenti
6 years ago
Highly recommend RotoRooter, fast, professional, great service. Josue came in on a Sunday and quickly cleared out our clogged drain line.
Had a battery backup installed on my sump pump. Sump pump is located outside and tech was a little unsure if having it outside would cause water to seep into battery case. Felt like he as the technician could have came up with more ideas to solve the problem instead of leaving it up to me to make the desicion. I have little knowledge on this subject and I'm unaware on the best way to set these up. The battery back up isn't exactly put into its final position and for $360 (285 of which was for 90 mins of labor) it seems like this would be something they would have different options for. Other then that technician was very friendly and asked for permission everytime a issue arised that would cause the bill to climb. A little pricier then I was expecting also.
Extremely timely, very customer oriented. I was pleasantly surprised. Prices arnt cheap, but fair for expertise and service. Very good customer service, they call or text and update you constantly.
Veronica Watson
5 years ago
We had a Sunday wee morning crisis, called and a technician was dispatched within 45 mins.The back up was resolved.The next morning I received a call, and the water specialist, Jason Nelson arrived and was so helpful, patient and handled the issue with such expertise. Mr Nelson is well experienced and represented the company with much excellence.Larry #2553 was very friendly and professional, so was Thangliana #1469 they make an exceptional team.Thanks a million Roto Rooter!!
Excellent service from the technician Robert!
Roto Rooter was the first to come to our rescue when our basement flooded. The plumber was awesome as well as the remediation specialist. They were caring, attentive and very clear with their expectations. Most importantly, they worked closely with our insurance company and were very knowledgeable. They only drawback is that I wish they communicated a bit more with each other. I had to fill in a lot of gaps in communication.
Maung (1146) was professional and very efficient. I can definitely recommend the services of Roto Rooter.
ogundero oluwatosin
11 months ago
Great work from KHAI
Richard Brown
3 years ago
They showed up on time. The reps was full of knowledge and did not waste my time or money i will use them again
Kathryn Ziden
2 years ago
Khai Dal was exceptional. He arrived shortly after I called Roto Rooter and replaced a valve under my kitchen sink. At my request, he let me watch and walked me through the steps in case I need to replace another one sometime. When I was under the sink before he came, a metal slip nut had broken that connected the bottom of my sink to the pvc piping. He gifted me a new slip nut and attached it for me at no charge. He was friendly, courteous and went above and beyond to help me out. Thanks, Khai— I truly appreciated it!
Jacob was great - he took care of my issues, and left the area neat and clean.
Khai Dal was amazing. He was fast and efficient as well as extremely knowledgeable. Additionally, my 7 year old daughter (and I) learned alot about plumbing from him, as he explained everything he did in layman's term. 10/10, would call again.
Evan Sheppard
11 months ago
Dama and Linga came and promptly found where our clog was and cleared it out. Very professional and courteous.
My experience with Roto-Rooter was very pleasant. The plumbers were very helpful and explained everything to me step by step and in language that I understood. I highly recommend them for any type of job whether small for unplugging a drain or fixing a sewer line. Thanks Roto-Rooter.
Nailah Salaam
2 years ago
Everything went well. He showed up, did the work, cleaned up, and did all that I needed him to do. He was very personable and went the extra mile. I'm very appreciative
We had Roto-Rooter come out on late Sunday afternoon. The technician was Kam. He did a fabulous job in cleaning out our main sewer line. Even though we did not ask him to, he snaked the line three times just to make sure all the tree roots are cleared from our sewer line. He was very professional and kept our house super clean (since the main line is in the basement and only accessible from the front door. Next day, another technician Larry came out with a camera for an complimentary camera inspection of the sewer line, just to verify that the tree roots were coming from WSSC's line. Again, Larry was very professional and kept our house clean. After the camera inspection, he provided us a DVD within 5 minutes. Having dealt with many plumbers in the past, as a licensed REALTOR, I highly recommend Roto-Rooter. The price was competitive and super, super fast service. Highly recommend it. We had called other plumbers in the past, we were not satisfied with other companies.
Adrienne M.
11 months ago
Sallo was amazing! Prompt and extremely friendly and Knowledgeable. He answered all my questions and concerns easily for me to understand. Definitely will recommend and use in the future.
Jonna Capezzuto
9 months ago
Bridgette Rohder
a year ago
Daniel was super knowledgeable and helped us out big time. Would definitely recommend.
Chris is a wonderful, knowledgeable service representative. Talked me through the process. Discussed options. Very professional and experienced. I would request his service again if needed. Exemplary employee of roto rooter. The company is fortunate to have him.
Josh (ID # 5765) came to my home today. I was very impressed by this young man's professionalism, knowledge and warm personality. These days it's hard to find decent people to work on our homes that know what they're doing. It's even harder to find capable, good people that leave a lasting positive impression. Yes, I would hire him again and would definitely recommend him.
My kitchen sink alway makes trouble to me, some time slow and some time clogged, I tried to snake the line myself one years ago but failed, seems there's something wrong with the pipe line, so I got to use plunger or chemical things to solve the problem again and again, finally it was totally clogged this time. I called Roto-rooter for help, the technician came to me are very nice and professional, they checked my sink and gave me an estimate first, during the work they found some design problem and corrected it, that's great, now I know why I failed to snake the line last year. The sink works very well now and I have 6 month warranty. good company and nice guys. thanks.
Patrick Casey
8 months ago
Daekwon and Jeff from Roto Rooter were world class and cleared our sewer blockage and troubleshot it with a camera to make sure it was clear !
Paúl Romero
11 months ago
Great service and excellent diagnostic
Alphonso Mcknight
a year ago
Good customer service, professional
Our technician, Josh, was great! Very professional and personable. Really took his time to ensure that the job was complete. Left the space clean and really seemed to care that we were satisfied with the job.
Yilmaz Erdogdu
11 months ago
Sangte, Service # 2910, was very professional and did an awesome job. He came in originally thinking he needed to clean a sump pump, but quickly determine it was a septic clog. He gave me suggestions told me how I could fix the issue and I took his advice. He also offered recommendations to do around the house to prevent flooding and degradation to my foundation, which I will implement in the near future. Would certainly recommend him to anyone else.
Joshua was great!!! He was personable, thorough and kind. He explained everything that he was about to do. The most impressive thing was he put Booties on before entering! That made me feel like he cared about home. He completed the job and doubled checked to make sure everything was working before he left. Thank you Josh, you're the best!!
Daekwon was professional and knowledgeable. I would recommend his services to family and friends.
Jorge Velasquez
a year ago
Professional and very thorough. Not only fixed my issue but also gave me insight on what was actually going on with my issue.
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