Zoom Drain

I cannot say enough great things about James and his team at Zoom Drain. From the first time we used their services, we very much pleased with their work. James and his team were able to diagnose a major problem in our church plumbing and provided a solution. If you ever need a reliable plumbing service, absolutely without a doubt give Zoom Drain a call. James and his team will not disappoint you! HIGHLY RECOMMENDED!

We are a property management company and we have used Zoom Drain on two occasions. On both of those occasions James was the technician. He was so easy to work with, he communicated with us, and he did the job we hired him to do in a very timely and professional manner. We will use them again and will recommend them to others.

Rafael and Carlos arrived within a few hours to deal with a clogged toilet that was leaking water into the room below. Quick, efficient and kind. (And not expensive!) Highly recommend.

Great people to have work on your stufg

Excellent service, was able to install the clean-out in the main drain line and clear up the clog with no issues. Thanks again.

This company is a nightmare. Hired them to do a job in June and months later it was still not fixed and they caused more damage. I was in tears multiple times trying to get them to finish the job correctly but they were in no rush. Completely disrespectful and unprofessional. Don't waste your time or money asking them for help with anything.

Do not use Zoom Drain if you need major work. My main sewer line to my septic tank break underneath the foundation of my house. They came highly recommended by our normal plumber and were responsive however were not in any rush. They sold themselves as a one stop shop and stated the could get it all done in three days. The head plumber stated he would even speak to my insurance company himself if there were issues. It was a good feeling.

Now the problems. It took them a week to get started and only when they had a down payment. Early in the repair I asked for pictures, diagnostic and itemized bill for my insurance. They assured me they would do it as well assured me everything would be back to the way it was. All this time, since the break, we couldn't use any bathroom or sink in the house. The original timeline must have been talking full work days because they only showed up for a few hours a day and the timeline kept shifting further and further. They broke up the foundation, started digging, breaking up the old pipe. On the fourth day a new crew showed up and was gone in about 30 mins without even letting us know they left. After calling to complain they sent the original crew back out the next day. They had to take apart and fix what the other crew did. After two weeks they finally fixed the pipes however their concrete crew was horrible!

I HAD a partially finished basement. Now I have a line of F##KED up concrete complete with cracks and holes in my FOUNDATION! I have called repeatedly and the dispatch lady continues to say well see what we can do to fix it then never returns a phone call. My insurance continued to call for weeks requesting the information and we keep getting run around. The dispatch lady actually hung up on my insurance company when they asked to speak the the manager. I have tried to find their physical address to go in person and no luck. It been over a month since the work was complete and no one has yet to respond to any message. Don't waste your time with them. Now I'm going to have to hire another crew to come in and fix their work and put me out of even more money...

Friendly and professional service.

The gentleman that showed up was nice enough but the quote was outrageous and the supervisor was horrible. He couldn't even tell me what their labor rate was. Will not ever use.

James Smith and his assistants (one was Howard; I don't have the other's name) did an excellent job. We were especially impressed that they took the time and care to tie back and safeguard our plants. (Access to our backyard was difficult.) The excavation work was done skillfully and efficiently. James and his assistants were also very pleasant to deal with.

There schedule an appointment for one day and a time and there change the day without telling anybody not good for business

Great job very professional

Our garbage disposal broke on Thanksgiving Day when we had dinner for 12.
Zoom promised to be out the next morning. James came, and he was informative, thorough, polite and very tidy.
He said he’d be back next day with a new GD. In order for us to get a quality grade GD rather than from Home Depot or Lowe’s, it had to be ordered from the warehouse.
We had a new GD 2 days after Thanksgiving, and we’re very pleased with Zoom.

Fantastic service

These guys are the best. Great pricegreat work

The people at Zoom Drain are the greatest. They are nothing, but class act. They did exactly what I needed in a quick and clean manner. I would recommend them to anyone having a problem with plumbing.

This was an awesome experience. Had a plumber from another company come out and was unable to fix the issue. That plumber sent me the contact info for Zoom. They where able to schedule me for service quickly. Our original date had to be rescheduled due to the holidays and staffing but the issue was not an emergency and the office reached out before my appointment time to reschedule the next day so that was no biggie. The tech John showed up bright and early to start work. John was super professional. He used a drop cloth to keep the area clean. He wore booties to keep my carpet clean and even had booties on the machinery he was using. Quoted us a price and it was fair. There was even a moment where he could have overcharged us and he did not. He was extremely fast and pleasant and will definitely use Zoom again for any plumbing issues. Thanks John you're awesome!

We had a problem with water in our basement bathroom and we gave them a call. They could have came out and charged us an arm and a leg but instead they walked my husband through a simple problem over the phone for free. Super honest. I will use them for all my future plumbing problems because i know they will be honest and just so super helpful and friendly.

Could not be happier! Howard, Zach, and James were a pleasure to work with. Your team was able to work with us and provide us with peace of mind. Price was extremely fair and I will definitely recommend Zoom to anyone ever faced with plumbing problems. I can not thank everyone involved in our project enough. Because of this experience I will call Zoom for any future plumbing problems. We had our toilet back up because our sewer line was failing due to roots. They were honest, straight forward and not pushy like most competitors. Thanks again.
Chris

The guys were very professional and helpful.

They were invited to connect the water pipe today. He said it cost $1,781. We told him whether to do it well. He replied yes. As a result, he didn't start to do it and said he couldn't do it. If we want us to pay him 1781, we will say that you didn't start to do it and asked me to pay. He said that he had to pay when he came here. As a result, my water pipe was not ready and I had to pay.

James and the rest of the Zoom Drain team were excellent. They not only replaced my sewer line quickly, the cleanup was done very well also. Whey they fixed my water main valve they also found that somebody had replaced my copper pipes with a car radiator hose. This was not part of the job but when the technician saw this He said this was very dangerous and couldn't leave it that way. So He and His colleague fixed it . I am so grateful that I chose Zoom. I will definitely tell my Friends a d coworkers about them. Thanks Again for the Great work!

Replaced Sewage line from under my basement out to the backyard. I was referred to them by a friend who had their sewage line replaced. It was quite the job.

My sewage line was 13 feet below the backyard and 5-6 feet below the basement floor. It was at one of my rental properties and James and his crew were great even when the tenants weren't always on the same page as James, his crew and I. He left the areas clean and neat. I just had to get the tile redone. Once tile was done, his team put my bathroom back together! CALL Zoom Drains from Essex - James and his team are great!