Description
Mr. Rooter® Plumbing of Greater Baltimore is your courteous Plumbing Professional with over 50 years of experience handling residential and commercial plumbing services. Our experts are licensed, insured, and ready to handle any job. We offer a wide range of residential and commercial services from drain cleaning, plumbing repairs, water line repair, and emergency plumbing. So, whether you need help with installation of a faucet, have a clogged toilet, or need a P-trap replaced to stop gas from entering your home, we’ve got you covered. Enjoy our flat-rate pricing with no overtime billing and our Neighborly Done Right Promise™. If it’s not done right - we’ll make it right. Guaranteed! So, what are you waiting for? Schedule today!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, 24/7 Emergency Services, Appliance Hook Up, Backflow Prevention, Commercial Services, Diagnosis And Check Ups, Drain Cleaning, Emergency Plumbing Repairs, Gas Line Replacement & Installation, Hot Water Dispenser Installation, Installations And Upgrades, Leaking Faucets And Toilets, Leaking Pipes, New Plumbing, Plumbing & Heating, Plumbing Diagnosis & Inspection, Plumbing Repairs, Plumbing Replacement & Installations, Plumbing System Maintenance, Plumbing Video Camera Inspection, Preventative Maintenance, Residential Services, Sinks, Showers, Toilets, System Maintenance And Cleaning, Water Line Replacement & Installations, Water Softener Installation, Water Softeners & Filters, Water Treatment & Purification, Septic system installation,
Reviews
Jim Sandiford
2 years ago
We really enjoyed working with Franz and his crew. They were very professional and polite. And Franz kept us well-informed about the process involved in replacing the main drain and the people who would be working at our house. We would definitely hire them again.
Robbie did an outstanding job — great work!
Maxine Bickerstaff
a year ago
The water heater blew on Thursday, American Home Shield wouldn't cover (but, that's for another time). Mr. Rooter sent out James Cornish on a Sat. It was not the cheapest quote, a couple of hundred more than BGE, but they would do it the same day. It was worth it to us to not go another two days to wait for Catons Plumbing or BGE. James was friendly, hard working, professional, and a pleasure to have do the work. We liked him immensely. He's hearing impaired, and has an app on his phone that made communication quite easy. The work looks solid. Highly recommend James Cornish and I hope the bosses at Mr. Rooter are treating him well!
Donna Clevenstine
a year ago
Very thorough and professional job well done
Karina Toribio
a year ago
Very professional and they explained every step of the service I needed. They helped me with a pressure test along with it's corresponding inspections. 100% recommended.
Mike McCormick
2 years ago
Good job, prompt, good explanation, very helpful
Joe was an awesome tech. He did a great job!!!!!!!!!
A great experience overall. Finally a Professional who didn't talk down to me as a Woman. He was polite, he listened to me and worked super fast. The other big name company in my area treated me like it was 1950 and had no respect. Also claimed I needed $5 to $10 Thousand of work just in case he broke my pipes while installing the kitchen faucet. Mr. Rooter charged me a fraction of that which was on target and reasonable.
Fantastic service! Our waterheater went out on a Saturday and they responded immediately. Robbie Whitley did a great job replacing the water heater, hooking up all lines, and explaining the work. Very fast and efficient. I highly recommend this company, and especially Robbie!
DO NOT USE. You will get taken for a ride.I NEVER write reviews.When you engage with them, you can expect to encounter personnel who are highly respectful and attentive to your specific needs. This is definitely a significant advantage. In my case, I chose to utilize their services to address a leak in my sink.The technician arrived promptly and determined that the issue was with my fixtures. The total cost for the service amounted to $330. However, I'm unsure about the breakdown of this cost—whether it included an hourly rate or materials—since the technician spent no more than 30 minutes at my home, and the materials used were minimal.Admittedly, my knowledge of plumbing is limited, and all I really needed was for the leak to be fixed I paid $300. For the job.Surprisingly, less than 15 days later, the same leak resurfaced, prompting me to call them once again. The technician who arrived this time informed me that the previous visit had indeed addressed the leak, but the current issue was unrelated and completely different.Huh?Not only that, the tech attempted to contact the supervisor who was “busy” and gave him a quick brush off (trust me I was there)This implies that the initial technician did not thoroughly inspect everything to ensure a comprehensive job. To provide clarity, I have attached some photos to demonstrate the relatively small scale of the project.The second technician, Darrius Salmond, took the time to meticulously examine each pipe and connection, ensuring a thorough job—a responsibility that the first technician should have fulfilled.As a result, I find myself out nearly $500 for what essentially amounted to a minor task.
Marvin Harris
3 years ago
Called this morning, needing a plumber to provide and install a water heater. There was a bit of urgency, as I wanted hot water for the weekend. Mr. Rooter sent out Rob and Rich, they were courteous and very pleasant. I had a number of questions for them and they answered all confidently. I watched part of the water heater removal and installation, I was very impressed. I asked them about a special fitting that they were using and they explained in detail and showed how worked. This is how every plumber should engage customers. These guys were the best! Thanks, Rob and Rich!!
Joe was very good! Awesome!
Rich was excellent, both competent and informative.
On Friday my toilet and shower were clogged, and my home warranty provider said someone will be out on Monday. I put in a service call with Home Advisor I got a few estimates, but I went with Mr. Rooter because of Nate Hurley. Nate showed up, he was courteous, professional. He put his booties on and proceeded to troubleshoot the problem. He explained what was happening with my plumbing, and gave me a few options for repair while explaining each one. He went to work, cleared the clog, and I'm happy! Thanks!
Jordan was professional and knowledgeable! I am grateful for Jordan an Mr Rooter. Above and beyond!
I have used Mr. Rooter several times and they haven't failed me yet. The technician/plumber, Mr. Robert Whitley. There was a gas leak that needed repair for our dryer. The fireman came immediately and informed Mr. Whitley of the necessary issues. I would highly recommend Mr. Whitley and Mr. Rooter to anyone who has plumbing needs. An excellent customer service oriented professional, Mr. Whitley is the one. Overall, each time I've used this service all instances they have informed me of the problem and what they did to fix it. Thanks again to Mr. Rooter and family.
The technician, Robert Whitley, was awesome! He came within hours of making the phone call and evaluated our situation within minutes. He was very personable, even making conversation with our two children. Was quick and efficient. Would recommend highly.
They showed up at the house within two hours after I called on a weekend and Rob W. did a great job!
Nicolas Emmanouilidis
2 years ago
An amazing service. Nate Hurley did a fantastic job!! I highly recommend this company and ask for Nate!!!
Pat Oldewurtel
2 years ago
Good experience! Rob and Brooks were very professional and answered my questions. Would recommend to anyone with plumbing issues.
Richard B. came in, detected the problem...right away, fixed it and made ME HAPPY!! (& that is hard to do)
Alonzo Harlee
4 years ago
Robbie Whitley was excellent and very professional and did an awesome job. I would recommend him to other potential costumers
Jeanine Mettel
4 years ago
Ron was my tech. He was very informative and did a wonderful job replacing my garbage disposal.
Would recommend again.
Thank you
Abraham Stowe
3 years ago
I can’t say enough about how pleased I am with the job that Robb Whitley and Rich Bush did at my house. They were the plumbing technicians who initially came to give a Mr. rooter quote to replace the grey plastic polyurethane piping in my basement. I was immediately impressed with Robb and Rich’s knowledge about plumbing and their enthusiasm for their work I hired Mr. Rooter Plumbing Company for the job and requested that Robb Whitley and Rich Bush be the plumbing technicians that perform the work. They came and I was not at all disappointed with respect to my initial impression, I was also impressed with their “professional bedside manner” on the job. They wore their masks for mutual Covid-19 protection were very professional at all times and cleaned up after themselves
Linda RawlingsBrown
4 months ago
Fantastic job well done informative about process. Exemplary work ethic tech made an additional visit after service to check all was addressed. Would certainly highly recommend service to others.
Anthony Pasquale
2 years ago
Robbie, the plumbing technician, did an excellent job and we appreciate his honesty about the inadequate Plumbing installed by the previous owner and explained clearly what was needed to fix our problem. Robbie was courteous neat and a very clean worker. We would recommend him to our friends and neighbors.
Nate The Plumber was great. Very knowledgeable and willing to explain the quote.
Plumber used a hammer to smash the drywall to check water pipe leaking when he should have used power saw to cut the drywall by straight line.
Benjamin Turner was the technician who took care of the plumbing issue. He was extremely professionally and knowledgeable and solve the issue quickly. He represented the company Mr. Rooter extremely well. He is an example of what great looks like. I will refer my friends to use Mr. Rooter and ask for Benjamin Turner.
VINCENT bailey
7 months ago
Mr. Cornish was awesome
A superior service call yesterday by Robbie and Rich. Started with a pleasant surprise - arriving a few minutes earlier than scheduled. Courteous. Professional. Efficient. Clean. They came in, assessed the problem, explained clearly what they would do, and then they got right on it. Will look for them the next time I need plumbing services. Highly recommend.
Mr. Rooter staff from Maryland came to my house to do cost estimate for the water heater replacement on Thursday evening then their Manager Mr. Franz contacted me same day via text & wanted me to do the replacement next day since he had space open & will be ready for Friday inspection. Mr. Rooter staff next day & replaced the water heater. When I asked for inspection date. I was told by the Tech that Mr. Franz is going in person to get permit & schedule for inspection for Monday & you will receive an email once we schedule an inspection for you. When I contacted Mr. Franz on Friday to get an update on inspection. He informed that we applied for permit today & we will keep you posted. I contacted the county by phone & got the permit which I shared with Mr. Franz & requested him to please schedule for an inspection. Mr. Franz never contacted me back to provide an update on the inspection. His behavior was totally changed after getting the business from me. I scheduled the inspection myself with county.I would definitely encourage to go to Home Depot or Lowe’s. At least they are professional & where the customer satisfaction/ customer care matters. Mr. Franz has no concept of service recovery.
Traveon Smith
2 years ago
Rob and Travis were awesome
Harry Campbell
3 years ago
Saturday morning waking up to our toilet backing up into our tub. Called they had Joe come out within almost an hour. Joe did a Greg job diagnosing the problem and getting to work. He did a great job and was very helpful 👍
Denise P Jones
4 years ago
Robbie Whitley came out, very professional, and fixed my shower in my bathroom and it is great.
Olga Zavialova
7 months ago
Rich was awesome! Highly recommend
Robbie was a knowledgeable tech, friendly and worked fast. Thanks again
Eugene Gaines
4 years ago
Did a great job,no mess, on time and very very great person. Now this guy has skills. My water is hot already. I will always call RON for all my plumbing needs’. Thx u Ron
Rob and Rich did a great job assessing our plumbing problem and then solved it. We didn’t know who to call and we’re so glad we called them. We recommend them and will use them again if/when the need arises. We have our go to plumber now!
tammy hessinger
3 years ago
Robbie Whitley came out to our Roland Park home today and did a great job. Highly recommend! He was very patient and explained everything so that I could understand all my options.
Theodore Wood
4 years ago
Worked with Joe Nicholson today. Came out resolved my issues completely, even on the weekend. Ran to Home Depot to get Supplies he didn't have on the truck and came in and fixed everything. My plumbing hasn't worked this well in years. Great guy, great company. Will definitely call on them to do my future plumbing work!!!
Rich is a fantastic plumber! Loved his professionalism and consciousness. Thanks 😊!
kathleen pryor
3 years ago
Joe Nickleson/journeyman plumber/great tech and wonderful serviceman. . .appreciate the proactive insight he also provided; in addition to the emergency service for today’s work. . .very knowledgeable and very helpful with all of the efforts of this emergency!! I would ask for Joe to be the foreman on my next job!!
The Mr. Rooter people were all prompt and professional and explained the situation thoroughly. Unfortunately, the pipe cannot be salvaged, but now we know how to proceed with the roof and gutter repairs, which this work was necessary for. Thanks.
Samuel Lackey
2 years ago
Do great work 💪
Joe installed our water heater today! He was fast, knowledgeable, and nice! Thank you for a great job!
We had a broken sewer line inside the house. Mr. Rooter was able to identify the location, get us an estimate, and was ready to roll as soon as we were able to clear a path for them. Wayne did a great job minimizing collateral damage, sealing off the rest of the house to keep it clean, and came up with a way to preclude this problem from recurring. His finish work on the new installation was excellent!
Robbie Whitley was great and super friendly. He quickly diagnose the issue and suggested flushing the water heater to see if it would clear the sediments and buildup in the tank and alleviate the noise coming from the tank. Although some water did spill out of the tank and the heating system during this process, but he quickly helped clean the excess water up. He thoroughly explained the process and what needed to be done to effectively flush the tank out. Thank you for all your help!
Very professional, excellent timing and availability. Solves all my problems in a little over an hour.
Judith Fansler Lidie
5 years ago
Had clog in laundry tub. Mr rooter send Stephen loyd. Arrived on time. Reasonable price. Removed clog in a timely manor very clean and professional.
Beverly McRae
7 months ago
Excellent Service!!!!!
Nakanaela Bell
a year ago
Excellent service. James pointed out the work that needed to be done and made sure that we knew what was going on during the repairs. He was enthusiastic about his job and made sure we knew how the work would affect the other existing plumbing throughout the rest of the house. More than anything, he was patient with us, which helped us stay calm and be patient as well. He got that we didn't know all that he did about plumbing but he wasn't trying to take advantage of that to aggressively upsale. He was very upfront, as well as personable and relatable. Would hire him again.
Tim frankenfield
7 months ago
Tim, the technician, was very pleasant and professional. Excellent work on all four jobs.
Lawrence Leasner
7 months ago
The plumber was courteous, knowledgeable, and did a good job.
Had water heater installed by Robbie Whitley.Service.excellent.would recommend to anyone.
Jenna Bateman
4 years ago
Robbie has done a great job on the pluming and also cleaned up after himself. I was really happy with what he has done.
Michael Conn
11 months ago
After getting an astronomical estimate for an upgrade to a 50 gallon water heater that a Len the Plumber technician said was required ($4700!), Tim Chesser from Mr. Rooter came in and in less than a minute realized that another contractor had shutoff the gas (we recently had a lot of renovations done to the home). He turned it on and the water heater began working. He literally saved us thousands of dollars! We also asked for a quote should we decide to upgrade to a 50 gallon water heater in the future and he indicated it would be $2900. Needless to say we will be calling Mr. Rooter for all our plumbing needs in the future. Thank you, Tim!
Allison Gales
2 years ago
Rob and Rich were extremely polite and carefully explained all the options for fixing my problem. After I chose an option, they fixed the issue very quickly. This is the first time I used Mr. Rooter and I'll definitely call them again for my next (knock wood) plumbing problem.
Rich was my technician and was terrific. First we had to overcome an issue with Lowe’s discovering the hot water tank I purchased was damaged with no others in stock. Rich was helpful in discussing options so we could get this done the same day. We were able to find a suitable replacement to finally move on with the project.Rich was very personable and professional and demonstrated his expertise throughout. Looked to me like a pretty big project to handle by himself, but he had no problem and finished in less time than expected. He took all precautions in light of the Covid virus and also protecting floors, etc. Finished job looked great. Cleaned up everything so you couldn’t even tell he was there other than the new equipment.Very happy with the job!!!
Chris Fernandez
3 years ago
My Tech, Rich Bush was knowledgeable and kind. He listened to me and gave me several options. At the end of the day I would absolutely have him back to do more work. Five stars! Great service!
Daniel Kempler
13 hours ago
Very quick to respond. Reasonably priced and expertly installed.
Candice McCollum
a year ago
Richard from Mr Rooter of Greater Baltimore did an excellent job on repairing a damaged pipe in my house. He was friendly and very professional. He stayed all day fixing the issue. This was a very affordable company that did great work! Highly recommended!
Chastity Webb
3 years ago
I noticed I had running water on my floor after I flushed my toilet. We called Mr. Rooter and they sent out James to help us with our problem. James was polite, knowledgeable and knew exactly what he needed to do to fix everything.This was a 2 day project and he explained in great detail the steps he took through the entire process. We are so happy we called Mr. Rooter and James was our technician, I believe he is a great asset to your team.Thank you,Chastity& Thomas Webb
Discovered the shut off valve for the refrigerator wasn't working and needed it fixed quickly to stop a leak inside the refrigerator. Vinton did a great job! He was able to come out within an hour and got the parts needed at nearby hardware store. Now the valve works well and no more leaks. Thank you!
Lovette Gayle
4 years ago
I just moved into my new townhouse and on the same day my toilet got backed up with waste filled to the brim. Yikes!!! I called Rotor Rooter for an estimate over the phone but the only way I can get an estimate is for a technician to come to my house to do an inspection. Mr. Nate Hurley came to my house and I was impressed. He was professional, courteous, very knowledgeable, and easy on the eyes. After Mr. Hurley check the toilet that was backed up, he then check my basement plumbing to determine the cause of the back up. Once his inspection was complete he gave me the estimate of $246, which was way too high for me. I told Mr. Hurley that I just moved into my house and I don’t have anything remotely close to that dollar amount so I couldn’t accept his estimate/offer. However when I get the money I will ask for Mr. Nate Hurley because I appreciate good customer service, and he made me feel at ease being in my home in a new neighborhood for the first time. Thank you for your service!
Wayne and crew were very professional and did a great job. They dug a trench and installed a pipe to direct the sump pump discharge away from our house. I was very impressed with the amount of communication provided by the company to remind me of the appointments and to let me know when the technician(s) were on their way. Don, the technician who provided the original diagnosis and estimate, was also very professional and helpful. I would highly recommend this company.
We have worked with many plumbers in the past - for all kinds of issues. Mr. Rooter Plumbing has been the best of all those experiences. We needed a hot water heater installed. I was given a quote over the phone, which they honored, and it was really nice not having to wait for in person estimates (going without hot water for another day or having people coming and going in this precarious time). The cost was very competitive and I appreciated knowing it up front. Rich arrived on time and explained everything thoroughly, which I really appreciated. We have had hot water heaters installed before, but no one, until Rich, took the time to explain the safety features, what to do if there was another leak and things we could do ourselves to prolong our water heater's life. Rich clearly takes as great a pride in his work as we do in home ownership. He was meticulous and careful and his work was clean and precise and of the highest quality. I am so impressed and definitely will be using this company again.
Jordan, technician, kept me informed of the repairs needed and the pricing throughout the process.
Tech was on time and reliable ,all work done professionally. Thank Ron Rice ur my new number #1..
Robbie was great. Excellent job and perfect gentleman.
The technician, Tim, was pleasant, honest, fast and did a wonderful job!
Elizabeth Jenkins
a year ago
Just had my sump pump replaced by Rich - I loved that the company was super responsive, allowed me to change my appointment to a day sooner to avoid the hurricane rains coming, and get the dump pump replaced. I love that I got a text with the details of when he would arrive, and he arrived promptly, acted professionally, and got the job done quickly. And the price was so afordable! I will absolutely call on them again for my next plumbing needs.
Dawn Trotter
2 months ago
Richard was dispatched within an hour of me speaking with Mr.Rooter. He was courteous, and thorough. He was able to provide an estimate on the spot and provide me with an installation timeline. We contacted the company on a Sunday and were scheduled with Richard on Monday. Very professional service. Highly recommended.
RICHARD CRYSTAL
a year ago
Very impressed with everything. Rich, the tech was great! Professional and friendly. Uncloged the toilet quickly and cleaned up better than I could! Absolutely will recommend them.
Michelle Pina
2 years ago
Benjamin T. Did a great job and worked diligently to make sure the job was done right! I highly recommend Benjamin T.
Ron was great,fixed every toilet!!!! And I have 4 👍
Robert Ginnetti
a year ago
Installed freestanding tub.
Weatherly Productions (Weatherly)
4 years ago
Ron was great. Quick and easy service.
Vicky Distance
7 months ago
It was a great and fast experience, but pricey, but that's plumbing. I would call again, they were very courteous and keeps you informed via email and phone.
Mr Rooter was recommended to us by some friends, we called them with a plumbing problem and a tech came out shortly there after, took a camera down the access drain and found the problem and said the could be here the next day to fix the problem. On 6/5 they arrived when they said would, Wayne Gaydeen was in charge of everything and Aaron Tillies was one of his helpers. Both of these technicians were always polite, professional and very hard workers. Thank You Wayne and Arron for getting a very hard and complicated job done in repairing and replacing my sewer lines and getting us hooked up to the city sewer lines correctly and legally. I wish I could have giving you more than 5 stars, because you deserve it, especially for having to deal with this old grouchy woman so early in the morning. Aaron, keep learning and work hard, you will have a great career ahead of you. Learn everything you can from the master tradesmen and one day you will be the boss. Thank You to everyone from the person answering the phone to the guys doing the work.
Rob Sawyer was my technician and he did a great job fixing our problem in a very timely manner. No complaints whatsoever. Thank you!
Ken and Justine
a year ago
Mr. Richard Bush came today and replaced a faucet and piping system in our kitchen. He was on time and came in wearing a mask, and shoe protectors. I take care of an uncle who special needs behavior and can be hard to talk to. Richard was a gentleman and showed my whole family respect.Explained everything he was doing and showed as he did. He spends his own money to have these black gloves that show residue. He touched everything before and after. Could not believe the difference. I was having a bad week and he was extremely respectful when I was venting. He showed care in ways some friends don't do. I will absolutely hire him again to do work.
Yetunde Olayinka
7 months ago
Found company through Angie. Got same day appointment. Brandon was punctual and professional. Will definitely use them again.
Dan Angermaier
4 months ago
We had a potential major issue with a leaking diverter in our wall. Mr. Rooter, especially Senior Technician Rich Bush did a great job. Rich's work was amazing. He fixed our diverter issue with out having to cut too much out of our wall. Then he came up with a plan to patch the hole as if nothing was ever doneRich and all of Mr. Rooter were great to work with and I highly recommend them for all your plumbing needs
Professional and knowledgeable.Had to adjust an item for age of house and no problem had everything he needed and was able to complete job.Cleaned up everything and was all work was completed on same day as estimated.Highly recommend
Donald was professional, knowledgeable, friendly, courteous, and thorough. I couldn’t have asked for anything more. I am VERY happy with this service.
Donnette Nicholson
4 years ago
Ron gave excellent service and is very knowledgeable, explained everything before doing made us very happy customers.
Scott Messier
4 years ago
Called mr. rooter about water heater not on.. Ron was my tech, he was very helpful and informative.
Danielle Schrader
2 months ago
Mr Rooter came out to fix the outdoor spigots at my parents house. The work was done well, and the tech was efficient. Had to replace some pipes inside the house so some sawing was needed but you would never know based on how well he cleaned up afterwards.
Virginia Moncur
4 years ago
Robbie Whitley from Mr. Rooted did an excellent job installing my utility sink. He was very professional as well as courteous. He completed the job with efficiency and accuracy. I thought it would take him a longer amount of time to finish, but he had the job completed in no time. He also worked with me on what I needed to save on cost. Thanks Mr. Rooter for sending out an excellent tech. I highly recommend him and would definitely call on him if another plumbing job arises.
Robbie was very professional and courteous and I would highly recommend.
Bernard Ford
22 hours ago
Great job. I would recommend him to my friends. Ethan yeager
Nichole Pomerlane
a year ago
Rich was AMAZING! He replaced my hose bib with Efficiency, and Quickness! Would DEFINITELY recommend!
Brooke Boyle
2 months ago
Spoke to an LIVE & local customer service agent. Kim was patient as I explained the situation. She dispatched Rich who arrived within 30 minutes (on a non-emergency call)!After baking soda & vinegar, liquid drano & TONS of bleach… the smell just wouldn’t subside.Rich arrived, on time, professional & willing to investigate! Within 30 minutes the problem was SOLVED at a fair price!Absolutely recommend this company!
I called Mr. Rooter/Baltimore to help with a nagging plumbing problem. Excellent service! Mr. Ronny Rice arrived on time, was extremely professional and helpful. He solved the issues successfully! I highly recommend this vendor and plan to do more work with them in the near future. Thank you, Mr. Rooter Baltimore, for having such great staff.
The first company I called which promised same day service said that they could be out 4 days later. Needless to say I decided to call try a second company instead. So glad that I did. Not only did they come out the same day and fix my water pipe which was leaking right at the main line coming into the house. But the plumber finished within an hour and no tricks about the job being more difficult than he expected and no raising the price after the original price was quoted. Will definitely use again and will recommend to any friends & family that need a plumber!
janelle johnson
3 years ago
Ronny was awesome! He was very knowledgeable and friendly, my giant dogs even loved him! Made sure job was clean and complete
Mike from Mr. Rooter was very helpful and resolved our issues like we wished.
The technician, Ron Rice, came in and did a wonderful job. Very informative and reasonably priced to resolve an ailing problem! Truly grateful!
My downspout and french drain clogged and it caused my basement to flood. Rob and Brooks came out the next day and were courteous, prompt and professional. They quickly diagnosed the problem and developed a proper course of action. They had all of the tools and equipment on hand to fix the problem right then and there. They kept me in the loop the whole way of the process too and I really appreciated that.
Girish Bhambhani
3 years ago
Rich did an awesome job replacing the diverter valve Thank you for the quick response and professional work getting it fixed
My sump pump pit rusted out so I contacted Mr. Rooter to help fix this problem. Robert Whitley was very professional and quickly helped fix the issue. He replace the old sump pump pit with a new plastic pit and replace all pipes. it was a pleasure working with him.
I can't honestly review Mr. Rooter of MD because I don't know anything about the company itself. But here is my experience with their service. A plumber was able to come on the same day I called; the whole family was thrilled about this. Rob Whitley was my plumber; ask for him if you can get him. Worked with me so I was able to get the job done right away. Explained why I was having constant problems, then advised me to save up for the repairs, because it was only a matter of time. Never felt pressured or tricked into doing the service. Gave me info on how to avoid sewage buildup. All great things, but best of all, I felt comfortable around him; I can't say that for every service person who walks into my house. The stories I could tell... Anyway, I'm satisfied with the work and I'm saving my pennies for that backed-up sewage day. I just hope I have time enough to be ready.
Rosemarie Eisler
a year ago
Patricia Duckett
a year ago
The technician who unclogged my bathroom drain, was curious and respectful. He checked all pipes to be sure of what was going on. In all the service was great.Thank you so muchPatricia Duckett
Great guy great company.. thank u Ron😉
David Coleman
3 years ago
Alicia Washington
a week ago
I had an amazing experience with this company. The customer service was outstanding. Rich was awesome.
Great service replacing my water heater. The technicians James and Miguel arrived on time and were very professional. They were also uncomplaining when they had to deal with a spiral staircase in my loft condo unit.
Steven was very good with communication and he’s very fast with his job thanks to him my plumbing issues are gone .
Robert Duffy
4 months ago
Mr.Richard Bush was the technician that came to my house and performed the service. Br. Bush was very professional, friendly, and more then willing to answer my questions. I would definitely recommend Mr. Richard Bush and have him return for future projects.
Our house has having a clogged kitchen sink. Contacted Mr rooter came on time, free estimate, did work on time and effectively. Jordan and his helper were very friendly professional and pet Friendly. Will definitely use again.
Joanne Pollak
3 years ago
My strong recommendation for Mr. Rooter reflects several things, the prompt diagnosis of the sewer line problem, the prompt commencement of the job, the politeness of the entire crew, the crew's work ethic (including working late on the first and second days and finishing up on Sunday morning), and attention to detail. However, I believe the key to my high recommendation was the involvement of Wayne Gayadeen, supervisor of the crew. Although the diagnosis of the problem was settling of this almost hundred year old house on the sewer line, there were many, many decisions which had to be made as the crew dug deeper and found other issues which had to be addressed. Wayne explained them all to me, and more importantly, to my son who is knowledgable in this area, as the job proceeded. Everything Wayne told us would happen, did happen, and he and the crew came up with solid solutions to the problems. I highly recommend Mr. Rooter to those unfortunate enough to have a similar problem! oanne Pollak 3/15/2020
Steve Colandro
2 years ago
Rob was outstanding! I would like him every time we call for service!
Tina Nicholas
3 years ago
Rob and Rich did a wonderful, thorough job! Highly recommend.
Jackie Johnson
4 years ago
Great Service from Robbie Whitley and Rich!!
Doreen Kellum
3 years ago
James and Ben were at my home on time and did an excellent job. They were professional and made sure everything was cleaned up before they left. Two great workers
Tech stayed 2.5 hours, couldn't find leak so told us leak was our bathtub caulking and charged us $235. ALMOST spent 5k on a new bathtub when my husband and I found the source. Called back and the earliest available was late afternoon the next day... so much for 24 hours! Called a DIFFERENT service who offered a tech within hours, found leak in minutes, with NO up front diagnostic fee.What a waste of $235!!!!
Saucyxaubrie2
3 years ago
Joey Nicholson was the best! He explained everything to the T as far as the issue i was having with pipe clogging. He was professional and very informative. Satisfaction was guaranteed. If i have any other issues Mr Rooter will be the first one i call. Thank you guys
The young man who came out and worked on my main drain was fine, but the other 2 guys I felt as though they were ganging up on me. I felt as though they wanted to pile up the job which did not focus on what I wanted. Shame on the company. This company is not female friendly nor pocket safe. I needed the T changed and the main drain changed
Eromosele Akhelumele
3 years ago
Joe Nicholson highly professional, calm, friendly and most of all gets the job done.
Shannon Genco
3 years ago
Robbie Whitley was a huge help! Great customer service, & made sure to keep us informed while figuring out the root of the problem. Will definitely be calling back if we have any future problems.
Stephen loyd
He was very courteous and professional to work with.
I’ll recommend him to others.
Rob Whitley was very professional- appreciated his mask and shoe covers.
Will use again if we need plumbing services!
Robbie, Ronny and Kevin, Your service was excellent in every way. I appreciate your attention to detail. JOB WELL DONE !
Patricia Green
a month ago
Phillip, the technician was absolutely fantastic. He was very professional, friendly and confident. He completed the job and cleaned the area he work on.
Scottie Washington
4 years ago
Tech was on time and finished job in same fashion. also very knowledgeable. Very comfortable transaction. For me trust is everything and I’m Ron we trust🙂🙂🙂
Katrina Williams
4 years ago
Joe was great! Professional, knowledgeable and polite! Problem solved .
Timothy was great ! Solved my problem and cleaned up in no time.
William Sakell
a year ago
I needed a replacement cover for my sump. They came out for a free estimate, ordered a part and came back out to modify/fit to my installation. Fair price, professional serviceman (James), I am totally satisfied and would recommend. I was I would have found this company sooner, I have had some experiences with other companies where I felt I was not treated fairly.
Charles Phillips
6 months ago
Great, professional experience.
Douglas Novak
10 months ago
Representative was very accommodating and professional
Joe was very knowledgeable and professional. Enjoyed his work very much. A good talent!!!
Peter Levine
7 months ago
Jordan is the best service person I have ever dealt with. He arrived punctually, diagnosed the problem and provided a detailed estimate of the job. We scheduled an appointment and once again Jordan was stellar in doing the job and keeping our house clean.
Tanisha Alexander
3 years ago
I gave my experience a 4 only due to the cost. I believe that they are overpriced. I paid $250 for the technician to unclog my toilet in less than 10 minutes. I was very grateful that he was able to come the same day and was able to get the job done but would have appreciated my pockets to not be hit so hard. GREAT WORK! OVERPRICED!
darlene richardson
3 years ago
Richard Bush was Excellent.
He was very helpful and informative about my service and provided recommendations for other products. I would definitely recommend him to others.
Karen Eldridge
3 years ago
Richard Bush did a marvelous job he was there the first but we had the wrong toilet and had to take it back after paying a total stranger$20.00 to bring it in the house. When we purchase the right toilet Richard was able to come back to install. I was Happy he was able to come back to do the job. And a fine job he did. Thank you Mr. Bush
Brittney Harrell
a year ago
I’m a repeat customer and after having my second service done by this company I am not only satisfied but confident in the work they do. Their honest, transparent, professional and reasonable.
parkville dental associates
5 years ago
I had outside drainage block. when I called they sent someone on Sunday who was a nice person who could open the block and he talked to supervisor three times and was told to return and i was told that someone will come next day. next day another nice gentleman came but said they have to replace the whole drainage for $9800/-. which was not true. I got the job done by another independent contractor for $200.00 . when I contacted Mr. Rooter and asked for refund they refused. They are a big time rip off artists please do not use them particularly if you are a senior. I wish I could give minus five
Michael Pantelis
a month ago
Rich was excellent. Very professional and knowledgeable. I will use Rich for any plumbing needs in the future.
Paul Hamburger
3 years ago
Rob and Kevin did a fantastic job. Very professional and the educated us through the whole process. We replaced two hot water heaters and it was a big job. They were great.
Loved my tech Ron arrived early very pleasant and curious. Took care of home by wearing covers on feet,even put a mat down. These are more then plumbers.they are professionals..call Mr rooter
Richard Bush did a great job diagnosing and taking care of my issue. He was on time and very knowledgeable as well as having the ability to explain what was going on
Duane Wallace
11 months ago
Responded quickly and performed the installation on the same day. Great people to work with. Miguel was terrific!
Rob and Rich were great!ckean organize and knew what exactly needs to be done
Robbie Whitley and Rich Bush replaced all the old fixtures in two of our bathrooms. These were tough jobs requiring work on three separate occasions, complicated by currently available fixtures not fitting all the existing tile holes, a defective new part from the plumbing supply house and poor work by a tile company on their part of the project. Robbie made a separate trip to procure a part of very limited availability that allowed him to complete one of the jobs that day without requiring any new tile work. He and Rich worked well past their normal hours to complete the jobs promptly, cleaning up thoroughly while maintaining their professional and upbeat dispositions throughout. Franz, the owner and service manager, was extremely fair in handling the challenges of these jobs. Also on an earlier occasion, Franz answered our after-hours call, diagnosing a failing and leaking hot water heater and sending Robbie and Kevin Donlan the next morning, who skillfully and quickly installed a new unit. Mr Rooter of Baltimore gets my enthusiastic recommendation for all plumbing work.
Lucas Carscadden
2 years ago
Rob and Kevin arrived on time, did a great job, and were friendly and helpful with questions we had. Would definitely recommend
أسد الله الغالب. علي ابن أبي طالب
4 years ago
robbie
Had a toilet leaking through my kitchen ceiling, one company said u needed the ceiling cut out ect.....Mr Rooter fixed the problem without all the extra work.
They saved me $600 from what the other company estimate was!!!!!!😁😁😁
Cathryn Smith
4 years ago
These guys are total life savers! My plumbers were Joe and Justin, and they ended our MONTHS long trend of having to wash our washes and brush our teeth in the bath tub every day. Joe was very communicative and always made sure we were informed and always extended helpful suggestions. 100% would recommend - quick and quality service.
Ethan Sherman
3 years ago
Joe and and Roger did a great job cleaning out our kitchen plumbing. They also offered a solution for preventing clogs in the future. I highly recommend Mr. Rooter and their staff. They always do a great job.
Micha'el Gootee
3 years ago
Sometimes it's not a Do it Yourself kind of job. Happy with the results so far
I highly recommend Mr. Rooter. The tech, James Cornish was excellent.
Robbie Whitley is an excellent technician. I am completely satisfied with his service. He explained everything to me and was professional and personable. I would recommend Robbie and Mr. Rooter to anyone with a plumbing issue.
Fellowship of Redemptive Ministries Intl
2 years ago
The serviceman was polite, respectful and engaging. He not only quoted the price of the repair but took time to consult me on the price of a new toilet. I would recommend and will be using them again.
Rafat Abukanan
5 years ago
Rich B was communicative and friendly. He explained everything he was doing and answered all questions we had.
Collins Amewode
4 years ago
Rob and Rich were both extremely professional and knowledgeable, I highly recommend them!I appreciated how fast they were to get out and resolve my issue!
Cris Dominguez
4 years ago
Mr Rooter plumbing,Thank you for sending your tech Ron .he went over entire job from beginning to end.even when job was complete took time to show me how to adjust my new water heater.overall great experience .who knew a plumber coming to house could be enjoyable..Also thanks to the guy who helped bring old heater out. He also brought new heater in with Ron careful direction. Big thank u to Mr Ron
Do you have a slow drain due to hair clogging your pipes? Are you sick and tired of using products to remediate the problem or is the problem getting worst? Call Richard Bush at Mr. Rooter Plumbing! He is on time, he is clean, knowledgable and very professional. Why settle for the other plumbing companies with mediocre service. Richard is awesome! He does great work. Call him today at Mr. Rooter Plumbing of greater Baltimore. Thanks Rich!
Professional, courteous, prompt. It doesn't get any better than this. These guys went out of their way to earn my business, and I intend to return the favor by providing as many referrals as possible. Thanks again!
Philip the technician did a good job and I appreciate his fast and efficient service. I requested his manager call me about a coupon that I wanted to apply to the total charge for the work. Unfortunately, I never received a call back from the manager.
Patricia Previll
4 years ago
Robbie, was friendly and knowledgeable. He came and did the work the same day. He cleaned up afterwards and replaced or leaking pipe. I would recommend Mr. Rooter to others.
Tamara Hodges (Justlivemara)
a year ago
Tim Nason came out and serviced our toilet that had been clogged due to my son flushing a toy. Tim was professional, made me aware of pricing and options before the work began. He was able to resolve the issue in a timely manner and left us with a fully functioning toilet at a decent cost!
Great job rob and rich thanks !!!
Rick McGreevy
3 years ago
We are extremely pleased with Mr.Rooter Plumbing , this company is top notch in Quality, Value, Responsiveness and just overall making sure their customers are 100% satisfied with the job that is being done. Our experience with Michael Peterson was more than we could've asked for, this employee went above and beyond what we expected. He treated our home like it was his home, or a friends or family members home. He acted like this was just all part of his job, he answered every one of our questions and even offered some very helpful advice . In addition he is an extremely valuable asset to this company an to the trade!!! We've already shared our experience with a post to Facebook to let all of our friends and family know how happy we are with the company and with Michael Peterson and will definitely recommend him when asked for any Plumbing recommendations...
jeff candelaria
3 years ago
This company was great. Fast and friendly. Our plumber Joe was extremely friendly and very helpful. Will recommend and will use again if needed.
Laurie Scheiber
4 years ago
Robbie and Rich installed a new sump pit and replaced p traps in 2 of my bathrooms. They did an excellent job, very professional and explained everything they were doing. Left my house very clean. I highly recommend those two for any plumbing job!
Danielle Scott
4 years ago
Kudos to Mr. Rooter. First of all, they came out on a Sunday to take care of the plumbing problem. Ronny was the best. He was very knowledgeable, professional, super friendly and extremely thorough. It was like talking to an old friend. Ronny even left his cell number in case we had any problems. Always a pleasure to do business with Mr. Rooter.
Robbie Whitley is very professional and courteous. He left the job very clean.
Jeffrey Bolognese
a year ago
We had a clog in the pipes going from our kitchen/laundry room to the main line. We called about the problem late Sunday morning and had a technician here early that afternoon. He did an excellent job explaining the problem, how he'd try to resolve it, and ideas on how to prevent the issue from recurring. We were very happy with the professionalism, response time, and quality of the work done. We'd definitely use Mr. Rooter again!
Dianna Nardella
3 years ago
Mr. Rooter of Greater Baltimore is 'DA BOMB'!!! In need of a hot water heater replacement; management provided a quote over the phone, $600 less than other quotes and they were here the next day. The quality of service the Vinton and James provided was outstanding. They arrived on time, worked efficiently and professionally and when they completed, they asked if there were any other plumbing issues that they could address for me. Thank you Mr. Rooter! We will be customers for life!
I had a major sewage back-up on a Sunday and Mr. Rooter came to the rescue. My technician Tim was fantastic. He was super knowledgeable at assessing the issue - an old school guy who clearly had a ton of experience.Thanks to Mr. Rooter and specifically Tim for fixing the problem and saving my house from ruin!
We called because we noticed water leaking and soaking our carpet coming from behind it water heater. They said they would send someone out in a few hours to install a whole new water heater. We were blessed to get Rich as our plumber technician. Rich was very polite, thorough, and he took a lot of pride in his work you could tell. Overall I would highly recommend Mr. Rooter for all plumbing services and hopefully you get Rich as your technician.
Joe came out and was very efficient and helpful- great job!
Jeannette Mroz
2 years ago
Very professional and friendly... highly impressed with Wayne and Kevin.
Michele glassman
2 years ago
Rob Whitley replaced our sump pump. He was very personable, professional. Very pleased with the job he did. Would definitely recommend Rob and Mr Rooter!
GABRIEL FADOJUTIMI
4 years ago
Great service from Robbie W and Kevin. They worked fast and gave great advice to maintain our pipes and prevent future problems. We manage many homes with different needs.Thank you guys. Your definitely a crew we would like for our future needs
Michael Neumiller
2 years ago
Rob was amazing, efficient and friendly and double checked everything. Thanks a ton!
Robbie did an awesome job with our toilet. Even though a huge mess was made he was extremely professional and unclogged the pipe preventing a even bigger mess.
ajay chhibber
4 years ago
Joe came out for Mr Rooter of Md and fixed a major plumbing problem. They have given a one year warranty as well. Joe was very polite , professional and did the work very well. Hope it stays fixed.AJ
Great service. Job done within a few hours of my call.
Brian Macijeski
7 months ago
Great Customer service from the time i called, tech arrived quick and got to work right away. James gave me an estimate then got to work. He fixes our problem with no issues. James made sure that he kept his work area clean, very impressed with his work. i would not hesitate to call them again. I would probably ask for James again to be my tech if i could. Thanks for great service James.
Usama Hassanein
4 years ago
Robbie and Rich came today and did an outstanding job, for a great affordable price. they kept me informed about there plan through out the day and they finished a head of time. supper nice group i will call them back for any pluming work in my property Great Job!
Bill Ferguson
4 years ago
My tech was great . Thanks for your help, mr rooter.and Ron. My water is hot.
Stacy Johnson
11 months ago
Emergency line responded very quickly on a Saturday night and service happened first thing Sunday morning. Dustin was thorough, helpful and explained everything completely. He took extra steps to leave everything totally clean!
Lindsey Ritter
4 years ago
Robbie & Rich did a fantastic job. They were on time and very knowledgeable.
Richard Embrey
3 years ago
Joe was great. Quick service.
The plumber assigned to me, Robbie, was absolutely fantastic. He was incredibly courteous and knowledgeable about the plumbing problems I was experiencing. He was also crystal clear -- and up front -- about how much specific services would cost. I'd give him six stars if I could.
Tina Warfield
4 years ago
Joe was great and helpful!!! He was timely and really was professional!!!!!! Thanks Joe
Tech Jordan was very professional, prompt, courteous and solved our issue. Also gave advice on a future problem.
Mike Williams
2 years ago
Never called me back.
Corinne is awesome at working around schedules, getting the right service professional to take care of the need and staying in touch throughout the process. Our issue is a work in progress still, but I couldn't wait to post about how great it is to work with Corinne!
Rosemarie Heikkila
a year ago
Fantastic on-time and quality service received. Would hands down recommend Mr. Rooter for any plumbing job big or small.
The Mr. Rooter plumber was on time, courteous, worked well and answered all my questions. While the final bill for the work exceeded the estimate I received via phone by considerably more than the standard 10% plus or minus, I was satisfied with the work and the end result.
Had an appointment from 11:30-1:30. Never showed up nor called. I called to find out why they were late and they told me they came to the house and I wasn’t there. Also said they called and I didn’t answer. Although I had no missed call or voice. They also did not come to the house because I was there all day. Then tried to push me back another 5 hours And say they would come between 3:00-5:00. After lying to me and then not calling me, nor coming by I wouldn’t recommend them. Very unprofessional and not trust worthy.
Maurice Faulkner
7 months ago
This was a great experience. Rich came to my home today to find the cause of a leak. He was excellent. He was extremely knowledgeable, really polite and all around great!
Brian Wiltbank
4 years ago
Called on a Saturday and Robbie was out there within 2 hours to fix my clogged sink. Very professional and he did an awesome job! Would definitely recommenced.
Derrick Brown from Mr. Rooter Plumbing did an excellent job replacing the old gate valve on my main with a new ball valve. He came promptly at the time scheduled, provided a fair quote, and completed the job within minutes of the time he estimated the work would take. Once the work was finished he showed me what he had done and verified it was working properly, then cleaned up before leaving. Very professional work by Derrick and the company also responded quickly to my service request and came when it was convenient for me. I only wish they had been the first plumbers I had called.
Zaria F. Matthews -MDH-
3 years ago
The service I received from Mr. Rooter was impeccable. I’m speaking with the office staff and Service manager, I was provided with great customer service. Robbie Whitley came out to do my estimate, he was friendly, knowledgeable and very pleasant. I ultimately decided to go with Mr. Rooter because of my interaction with Rob and all of the stellar reviews. He did my install and after completion, explained everything to me. Thanks to Rob, I have heat and hot water again.
James did a great job coming by and clearing the clog from my sink and clearing it quickly. Very friendly, great service
Jacqueline Worrell
6 years ago
Hello,Just finished up appointment with Mr. Rooted Matt Mertz.I wanted to express how pleased I was with his service. I believe I may have been his first customer for the day and I hope the rest of his clients are just as pleased as I am with the quality of work he offers and brings. He was pleasant, professional and very knowledgeable in what I need. He answered my questions and made me very comfortable. I believe he understood my major concern and definitely put me at ease. His friendliness was also a plus.I thank your company for sending him and his skills to match my needs.Sincerely,
Was on time.very friendly,couldn't be happier, even looks better then photo in person. Thank u Ron ...😁 Just teasing
Justin Fraley
7 years ago
I called to have someone come out to fix my shower. I had to turn my main water line off because the shower wouldnt turn off. I have two small children and explained that to them because I need water. I was told I would get a call back in under 15 minutes. I stayed up until 3 am waiting for that call. Still 12 hours later no call. Thanks Mr. Rooter. For blowing me off. Horrible.
Kevin McCarthy
2 years ago
I highly recommend Rooter Plumbing to family and friends ! Don Smith, our on site plumber, was great to deal with and did a terrific job of installing our previously purchased kitchen faucet. I had contacted 5 different companies for a leaking faucet. Rooter plumbing responded within a few hours. They also had the best price for service.
Carrie Cronin
4 years ago
Ronny was very responsive, pleasant and got the job done quickly! Glad I made the call !
Glenn Casciero
3 years ago
My technicians, Rob Whitley and Rich Bush were fantastic. They carefully walked me through all the work I needed to have done, and installed everthing I needed. They were very courteous and respectful and are very good ambassadors for Mr Rooter. These techs are the reason I would call Mr Rooter again for service
The technician Rob was great. He explained everything that needed to be done. He was very professional, knowledgeable, and friendly. Rob showed up within the time frame given me. I will definitely use Rob and Mr. Rooter again
Bibiana Campos Seijo
2 years ago
Rob did a great job for us: quick, no disruption, reasonable price, excellent service
Robbie Whitley from Mr. Rooter did a great job fixing a clog in our sink! He was very nice and friendly, did the work in an extremely quick amount of time, and talked me through everything the entire time! He was personable while still being professional, and I would definitely recommend him and the company. Thanks so much!
The young man that came by was very competent and did a great job. He was on time and was very polite. We’re glad we called your company.
Sonia Bogzaran
11 hours ago
Very professional and attentive. My husband found out that we had a leak in the basement late in the afternoon and we didn’t know what to do, so we contacted Mr. Rooter and in less than an hour Brandon was here and fixed the issue in a timely manner. He was very helpful and professional. I definitely recommend Mr.Rooter if you ever need any type of plumbing needs.
We really appreciated the professionalism of all involved in our project. There was thorough communication every step of the way. Our technician Robbie was especially informative and a real pleasure to have in our home.
Ron Rice performed an estimate for a basement bathroom. Not only was he very professional, he was very thorough and very knowledgeable when discussing options and design. I would certainly recommend to a friend or family member!!!
Patricia Lamb
3 years ago
Mike came to my home and explained the entire process. He brought a powerful machine into my home and began working. Mike was professional and he needs a promotion. Thanks Mike!
When others told me no, mr rooter -sent RON. I couldn’t be happier. My toilet flushes.. sounds like a little thing but you just have no idea. Thanks mr rooter
Beth Fieller
8 months ago
i called 10 plumbers for my floor drain overflowing in my basement, Mr. Rooter Plumbing was the only one to call me back. They came out the same day and fixed the problem. The Technician, James C., was fantastic and knowledgeable. It was a nasty, dirty job and he worked for hours clearing my drains. I highly recommend Mr. Rooter!
Enmanuel Madera
7 months ago
Phillip came out from Mr. Rooter and did a great job for us fixing damaged pipes that had frozen and burst.
Jennifer Johnson
3 years ago
Joe was great and very fantastic and professional thanks
galaxy dragon
4 months ago
The tech Jordan was knowledgeable and polite. He explained everything to us. His helpers were respectful and polite as well. They also made sure that everything was cleaned up. We will definitely use Mr Rooter for any plumbing issues
Andrew & Anna Martin
a year ago
We have a 1950's house. And our plumbing was uneven causing long term back up issues. Mr. Rooter finally corrected the issues with new pipes. Should have done it years ago, but Mr. Rooter was the only one who told us what the problem was when the came out initially to deal with the back up.
Jennifer Todaro
3 years ago
James was on time, friendly, and helped us understand the issue we had with our shower handles. He worked quietly and quickly and we recommend James and Mr. Rooter
Jim MacDonald
2 years ago
I would like to commend Mr. Peterson for his professionalism, tact and communication skills. He was well organized and focused on task. He completed a difficult installation with skill and determination. We were very pleased with the results and would highly recommend Mr. Rooter and Mr. Peterson.
Costly..$363.00 to clear a backed up sewer line. Left a smelly mess behind. Used our paper towels to clean up some of the mess, used a whole roll of toilet paper for something??Terrible experience...would not recommend at all.
Joe N was great and professional. Install was was very well done and they went the extra mile to make sure it was done right.
Rob and Rich did a great job.
Alexandria Sams
2 years ago
The company responded immediately to my on-line inquiry and came out within 24h. The technician, Joe Nicholson, was prompt and respectful. He reviewed the different options with me and explained everything (e.g., warranty) in great detail. The installation went smoothly and the toilet is working great. I will definitely keep their information for future repairs.
Robert Bozanovic
3 years ago
Great sevice - I was able to get service scheduled same day i called. Technician Joe was very professional and knowledgeable. Will definitely use Mr. Rooter Plumbing again!
Steven Smith
5 months ago
Had a new dishwasher installed. Rich did a great job, was professional and polite.
The technicians from Mr. Rooter responded promptly to my call to come and check on the leak I was experiencing. The technician John who came into my house was helpful and he explains to me how I could detect where possible the leak could be coming from. I was very happy with his service.
Kelechi Chikeka
2 years ago
Today Jordan came and he fixed our toilet that was glued to the ground in minutes!!! He was so very knowledgeable, professional, efficient and friendly! He’s apart of the MR. ROOTER team! I am definitely a new forever customer! I am so impressed!
A tech Rich Bush did a great job, very quickly
Clogged kitchen sink . Technician immediately identified the source of the clog and where it was originating in the septic backup which was a integral part once the septic guy cleared the line your smart Technician eradicated the problem .... give him a raise he truly is an asset to your business !! Thank you
Mr Rooter technicians Robert Whitley and james were awesome they arrived on time and installed a new sump pump line underground I so glad I will always use them for any future plumbing work and would recomend them to all my friends thank you Mr Rooter for sending such great technicians out came out today and installed a kitchen faucet Rob is fantastic I would give him 10 stars if I could
Michael Broyles
3 years ago
Joe Nicholson was excellent. He arrived on time and did a great job. I would definitely recommend him to anyone in need of a plumber in the greater Baltimore area.
Very knowledgeable and professional. Also friendly. For the level of service I received and the cost of what I needed done, for once I didn’t mind letting go of my money. I would recommend Mr rooter to my family and friends.
Anna Langston
4 years ago
Our tech was Robbie Whitley. He called us before he came to make sure he arrived with all needed parts. He was very courteous and and answered all our questions. Work was completed very quickly and professionally.
Rob Whitley from Mr. Rooter came on time, and fixed both my plumbing issues quickly and effectively. Thank you!
Technician was prompt. Installed new sump pump and was very neat and efficient. I will definitely use Mr. Rooter for any plumber needs in the future.
THIS IS A SCAM. If I had the option I would've given them zero stars than one star. We agreed on the price for the repairs and I made a deposit. Afterwards, there was more repairs that needed to be fixed so we negotiated on a new price. We did not agree on the new price and so they left and said that my deposit was going to be returned in 3 days time. It has been 10 days and I have yet to receive my deposit back so I called them. Now they are going back on their word and refused to return me my deposit and said that the check was for a different purpose than it was written on the check. THEY DID NOT COMPLETE THE TASK THAT WAS WRITTEN ON THE CHECK AND IS NOW SAYING THAT IT WAS TO PAY THE WORKERS THAT DID NOTHING TO FIX THE NEEDED REPAIRS.
The best thing about Mr Rooter is their plumber Joe Nicholson. He was friendly, courteous, professional and has a great personality! He fixed our drain quickly and efficiently and even gave us a couple of tips to ensure it doesn't clog again! He cleaned up his work and left behind only warm and happy feelings. I would like to say that I am not particular pleased with Mr. Rooter as a company. They have false and misleading coupons and charge exorbitant fees for very easy and simple work! But thank goodness for Joe! Thanks for going above and beyond Joe! You're one of the good guys!
keith saunders
17 hours ago
Ethan Yeager was very professional, courteous and informative. He explained what he believed was the “root” cause of the issue from beginning to end.
Rich was incredibly nice, full with respect. Very fun to talk to, Very interactive and he is one hard working man. I will recommend him to family and friends or anyone who needs a Plummer because this guy was outstanding
Dorothy Gordon
5 months ago
We appreciate the wonderful, professional service that we receive today. Thank you
On Friday, April 29 I called Mr.Rooter for a drain problem at my home in Reisterstown. Brandon Freed was the technician who arrived 10 minutes earlier than expected. He was masked & he stopped at my door to put on the work booties before entering. He was very interested to hear what the problem was & what had already been done by my husband and a previous plumber who couldn't solve my drain problem. He worked quietly & efficiently & solved my problem within the hour. He was just the right amount of friendly, not overly chatty. I would definitely give him a 5 star rating and I will recommend him to friends & family, many who have already heard about him from me.
Cherylette Maria
4 years ago
I had a great experience with Mr. Rooter. The technician Robbie was awesome and did a great job.
I called them to replace the shower faucet and they sent Richard Bush, who was extremely professional. He wore the shoe covers when entered the premises. He explained what needs to be done and gave me the price afterwards. Even though it was a little pricy, but he did a good job. And they gave the warranty of parts and labor for a year, which was really great. He cleaned up the mess very well. The company should provide him with a small drop clothe so it would be easy on him to clean and customer won't get a chance to complaint. I will hire them again if I need to.
Robbie was efficient and competent and a pleasure to deal with installing a new water heater in an ASAP situation. Excellent experience.
Roland and Brandon were great, thorough, and cleared my drains! They were professional and I would definitely use their service again. Thank you!
Don our technician was extremely helpful.
DCAC Treasurer
3 years ago
Professional and timely service. I would recommend Joe for any plumbing services.
Great service rich bush did great work. Highly recommended!
working
Patricia Kitson
2 months ago
Ethan Yeager was able to solve my toilet issue fast and efficiently and was very professional
Haley Pickeral
2 years ago
Quick response, came out same day, Richard Bush was amazing informative and reliable. I appreciated his great friendly service!
My plumber Mike was extremely professional and efficient! Found the shower leak and fixed it same day! I can’t speak for the other plumbers they send out. If you call in, ask for Mike.
Sharlene Roberson
a year ago
Marcus Sivels
2 years ago
Robert was very efficient!! Will definetly use Mr. Rooter in the future
Joan Houston-Pitts
3 years ago
The tech, Christopher was extremely professional and pleasant.He took the time to explain what the problem was and what the cost would be before he began the work . And when he was done there were no hidden add-on cost. Did I mention how NICE he was?
Ron did a great job cleaning up all our issues.
Rob is an awesome technician. He arrived on time (I got a courtesy call 15 minutes before his arrival). He diagnosed the problem quickly and let me know what the problem was. He completed the work very well. Very reasonable cost. I plan on having some optional work done by him in the next 3 months.
malika shabazz
4 years ago
I have had a clogged tub for 2 weeks. I called Mr. Rooter yesterday and within an hour a technician was at my house. Pricing was reasonable and they were offering 50$ off special. My tech was Mr. Nate Hurley he was very professional and offered spectacular service. I would definitely recommend this company to my friends and family. They have a customer for life. Thanks Mr. ROOTER!
Terrance Barnes
2 years ago
Rob was great, very professional and takes pride in his work! Thanks
Nate Hurley is a great plumber
Wayne Philpotts
2 years ago
Richard Bush was excellent and informative and courteous!
After getting horrible service just to get an estimate from several of the big guys doing hot water heater replacement in Baltimore I stumbled upon Mr. Rooter on Angie's List and asked for a bid.I spoke with Franz literally five minutes after making the initial query. He was receptive to my upgrading from his suggested water heater and gave me all inclusive price on the phone.Several other companies had given me bids on the phone, but beware, when pressed they'll tell you that anything that needs to be included to make code isn't included, like an expansion tank or a floor pan. Gotcha!!!In speaking with Franz he assured me that everything that would be needed to get me code compliant was included in the price and even told me where to find discount coupons to lower the cost.We scheduled the install for Friday 11/23 between 10 and 12. At 10:30 I received a text msg stating that Robbie Whitley would be my installer and that he was on the way.At 11:00 Robbie arrived and before starting he went over the installation with me. He was friendly, courteous, thorough in his detailing the installation and totally professional. Going in I knew that rust and sediment in the tank would be an issue and he was extremely careful to keep the draining process as clean as possible.When Robbie completed the installation you'd never know he'd been there. On completion he explained the new pilot monitoring system, how to adjust the water temperature and the warranty and he was on his way.I would highly recommend Robbie and the folks at Mr Rooter. They were professional, their estimate was honest, accurate and though not the lowest, the ONLY one who gave an estimate on the phone that guaranteed it was all inclusive and this is important.Thank you Mr Rooter!!!!
Anita Crowley
3 years ago
Robbie Whitley was fantastic! Very professional, helpful and extremely knowledgeable. Worth the time. He explained everything to me in detail and offered his service even for other plumbing issues we did not know we had that could potentially be a problem in the future. I highly recommend!I got an estimate from Michael's and Sons who were awful and told me false diagnostic that they determined in 30 seconds and could have wasted over $1000 of our money. Luckily, my gut was right that it was wrong and I looked for another opinion and stumbled across Mr.Rooter and had Rob come out the same day and take a look.Seriously, highly recommend. Very professional, knowledgeable, helpful, they know what they are doing, great prices and wide range of expertise. Go with Mr.Rooter and ask for Rob! You wont regret it! We will continue doing business here. ^-^
My tech was Ron , was the best employee I have ever had, very professional, very kind, very knowledgeable about the situation, I would highly recommend his services to anyone who has a plumbing issue. 10/10 would recommend to anyone.
Eleanor Spahn
2 years ago
My repairman, Michael was extremely courteous and knowledgeable. I would recommend him to anyone in need of a plumber.
Rodney Giddens
a year ago
I had a great experience working with Mr Rooter. Rich Bush was very professional, knowledgeable, helpful and courteous. Can you ask for anything more?! I recommend.
Called for a leaking main service line. Phillip V was able to respond to the service request quickly. Very polite, knowledgeable and courteous. Was able to resolve the issue without a problem. Using their expertise was also able to locate what the main issue was, a leak in the connection of the dishwasher line and was able to resolve that, saving me from some costly repairs down the line. Great Experience. Will be contacting Mr. Rooter of Greater Baltimore first in the future.
Mr Rooter plumbing was on time,from original call until tech showed up. Ron was my tech and was very knowledgeable,and in a timely fashion took care of my plumbing issues..and thank u for the experience..
Christy McKinzie
2 years ago
Richard Bush was our technician and they sent him within 45 minutes of my call. Mr. Bush was prompt, professional, courteous, and he explained everything he was doing and why. I would use this service again and request Richard Bush as my technician.
Louis Colangelo
8 months ago
Corey was great, really nothing to say other than I'd recommend him.
Cheryl Wright
4 years ago
My husband and I were pleased with the service that Robbie Whitley provided with the leak in our ceiling. He was both pleasant and efficient. Thanks Robbie!
Lauren Venturella
7 months ago
Jordan W. was courteous and professional. He came out on Christmas Eve and diagnosed our issue. Mr. Rooter surprisingly (and thankfully for us) did not charge a premium for weekends or a holiday weekend at that. Thank you! We will be using this company again.
Very good experience. For the estimate the plumber arrived promptly, quickly diagnosed the problem (leaking tub faucet) and explained it in laymen’s terms. Then gave me an estimate that was less than half that of Len the Plumber.They ordered the part and successfully installed it and stop the leak a couple days later.
Thomas Fincannon
a year ago
Joe Nicholson was my tech. I had a bursted waterline and Joe came out timely. Explain the situation and he also resolve my issue the same day. I highly recommend Mr rooter for all your plumbing problem.
Best customer service,and truthful tech. I explained I had another company coming for estimate.he told me to beware of other plumbing companies and how they charge. Wouldn't u know it, Ron was exactly right. Actions are so much louder then words. The action is why I will never call another plumbing company. Not to mention estimate given by Ron was 75.00 dollars less. Entire job completed and is beautiful to look at..
Mark Brown Jr.
5 years ago
quick response (same day) for less than I expected
Darlene Rogers
4 years ago
Robbie Whitley arrived with a smile, applied booties, and a mat to assure cleanliness as he entered and existed my home. Explained his findings, reviewed different service price options and provide great tips. Robbie doesn't deserve 5 stars he deserves 10 stars.
Thanks Robbie!
Tonya Sanders
3 years ago
Rob and Rich were efficient and professional. We really appreciated their diligence.
monica kauffman
3 years ago
JAMES WAS THE TECHNICIAL WHO CAME TO QUOTE AND DO THE WORK. HE REPLACED ALL THE WATER PIPING INSIDE MY HOME. HE WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. IF HE HAD TO DO SOMETHING EXTRA HE ALWAYS ASKED WHICH I WOULD PREFER. I WOULD RECOMMEND MR. ROOTER PLUMBING.
Poppy Montano
3 years ago
I had a plumbing issue and Joe, Rob came out to help with no issue they were great! They were kind and sorted everything out right before thanksgiving really professional and knew what they were doing
STyle by Satya
4 years ago
I called Mr. Rooter to fix my leaky toilets. Mr. Robbie came over. He was on time, very professional and courteous. He maintained the same courteous manner and professionalism when he had to come back again the following day to make some adjustments.
Jesse Dortzbach
3 years ago
Quick, professional, friendly, and resolved my problem quickly for a reasonable price.
Robert Whitley and Vinton Moore were amazing. It was pouring down rain and they had to work outside for part of the project. Once inside, they laid down mats both inside and out and made sure they cleaned up after they were finished the project. I would highly recommend them to anyone...very professional and friendly!
Kimberly Wood
3 years ago
Called today and Vinton was able to come same day within a couple hours. Able to diagnose and fix multiple leaks from master bath sink. Would highly recommend!
Suresh Kurella
4 years ago
Excellent service from Rob and Rich. They not only came on time and very professional in their interaction. When they started working on my job and suggested an alternative solution which led to cut in half on my costs. I would hire these guys anytime. Rob was very cordial and knows how to interact and treat his customers.
Timothy Chesser did amazing work in replacing my hot water heater, it was problematic and refused to drain and he was calm and professional during the whole ordeal. He went above and beyond what should have had to be done to complete the task. and left the basement spotless. If I. ever need plumbing work done again. I will not hesitate to ask for him personally. Five stars doesn't do his work justice.
Lisa Wilde-Katz
8 months ago
I called Mr. Rooter regarding a shower faucet that had gone from a slow drip to a steady stream of hot water. From the initial call requesting service to signing off on the service, I couldn't have been happier. I was kept updated of the tech's expected arrival (which was within 1/2 hour of our service request, on a Saturday!). Tim Nason was the tech who arrived and was professional, pleasant and courteous. He explained what the two possible outcomes could be and the costs after inspecting the faucet. Service was completed in less than an hour and the cost was reasonable. Thank you Tim Nason and Mr. Rooter!
Ronny was on time, and did a great job. He did a thorough inspection of my water pressure valve and pipes inside and out, explained everything, suggested some potential issues to keep an eye on, determined that the valve was working properly and lowered my water pressure to the correct setting. Price was very fair. I will use you guys again for my plumbing needs.
Excellent service, straight-forward pricing, gracious and professional plumber.
nancy cushman
2 years ago
Ben Turner was great!
Ron was awesome! He found my problem and gave me advice on different preventive measures. Ron knows his stuff!!! 😊
Joe Nicholson was the tech assigned to do a long punch list with several years of accumulated plumbing. My previous plumber had avoided tackling the issues, so I took a chance on mr. Rooter. I had no experience with mr. Rooter, but told that I could get a quote on the plumbing and possibly have it done the same day, ifI approved the quote. Otherwise, there would be no charge for the visit. For a young tech, Joe has an amazingly solid approach to doing the kind of trusted consulting that is necessary for this kind of personal service. He went through my plumbing todo list. each task was explained well enough that I could have easily accomplished most of the work myself. Much of it, I would have considered doing myself, because plumbers are not cheap. However, the simple fact that he laid it all out so clearly gave me the faith to simply lay it all in his hands.. and it was a choice well worth the price. You're not going to do better than Joe Nicholson.
My mother had Mr Rooter to come out and clear a clog in our kitchen a few months ago. Joe was very professional, kind and very clean. He got the job done and did an excellent job of cleaning after himself.you would've never known I had a plumbing issue. THANKS JOE
Kris Thompson
2 months ago
Our technician Ethan was a great help,very knowledgable, and was able to solve all of our bathroom issues! Thank you guys for the quick response and professionalism!!
Rich was a good at his work
Mr. Rooter replaced our broken water heater within 24 hours of our call, on a Friday before a holiday weekend. So yes, they are responsive and Franz walked me through the process and answered our questions over the phone before we committed to a new water heater. One thing though - ask for a copy of the invoice before paying the deposit. The warranty info was incorrect in the initial invoice, which Mr. Rooter promptly corrected upon our request. I know nothing about water heaters but so far so good on the new water heater. Rich, the technician, was very careful to follow the codes in installing the new water heater, and explained to us clearly what he had done. Rich took away the old broken water heater, and left the work area immaculately clean. He wore a mask in the house the whole time, as well as shoe covers, and was courteous and professional. In terms of price, I think it was pretty much in line with the going rate. All in all, if I have to call a plumber, I would call Mr. Rooter again and ask for Rich based on this experience.
Tim was great and took care of us when we needed it most! A very professional job and fast at a great price. Just what we needed!
Great to work with. We got a next day appointment. Rich Bush was on time, friendly, and professional. He had the issue diagnosed and fixed quickly. Would highly recommend.
kristine gainer
3 years ago
My daughter had a recurring plumbing problem and called Mr Rooter of Baltimore. She had to work that day so I went to meet the plumbers. They arrived promptly at the designated time, and set about accessing the problem. they were both polite and respectful. Rob, the master plumber and his technician Vinton were sure they had a solution to the clogging toilet and constant backups. And they did! Fixed it right away. They paid attention to detail and cleaned up afterwards! They even helped me catch the dog when he slipped his leash! Top notch company. If I ever have the need for a plumber, no question who I would call! Mr Rooter of Baltimore.
Jeff Cywinski
3 years ago
Great work. Appreciate the attention to detail and the quality of service. Thanks Rob and Brian.
Joe helped on unclog the drain efficiently!
Joe Nicholson came out before time and finished the job. We had a clogged drain and now its done. Thank you Mr. rooter.
Thanks to Rob and Corey for their flexibility and ability to work around another contractor! Really appreciate all their work!
Mr. Rooter of Maryland was hired to install four toilets in my home. Robert Whitley was the technician. He was very professional and very personable. The job was completed to my total satisfaction.
Theresa Chagouris
2 years ago
Rob was great! Professional, friendly and explained the problem and how he could repair it. Excellent customer service👍🏻👍🏻
Mark Luterman
8 years ago
We had a terrific experience with Mr. Rooter. Fantastic service, great response time and very professional. I highly recommend Mr. Rooter.
Heather Jovenal
3 years ago
Rob and Rich were knowledgeable, hard-working, punctual, paid attention to detail and did great work! I would highly recommend them for any plumbing work you need!
Rich was a breath of fresh air. He explained to me what I needed to fix the problems in my house. He didn't rush me, came the next day and fixed my plumbing. I never knew that my plumbing would look so professional. I recommend Rich 5 Stars +
Dorothy Stokes
a year ago
If I can give them a 0 star, I wouldHopeless and dishonest plumbers. Had low pressure in my well system and they sent a so called expert who had no clue what he was doing. They claim to give free estimates - BIGGEST LIE - he charged me over $200 for just checking the pressure in the pressure pump???They then appear to send a WELL EXPERT - WAYNE - who tried to rip me off by giving me a $4K estimate to REPLACE EVERYTHING INCLUDING THE WELL PUMP ETC ETCThank goodness I felt there was something fishy about the estimate as he did not even look at the wellpump, check pressures anywhere or did any kind of diagnostics. Not certain with the estimate, I thankfully called Tri-State Well Services who came, spent 3 hours diagnosing the problem and told me there was nothing wrong with the system and there was possibly a leak in the house draining the well.Lo and Behold - after they left, I went back and rechecked all the faucets in the home and found a leak in the water tank of the guest bathroom - spent $40 on replacement parts and was DONE.DO NOT FALL FOR THESE CROOKS!!!!!
John Richmond
2 years ago
Plumber Richard B. installed an outdoor faucet for me on May 17. The great service and the professionalism displayed by Richard was excellent. Highly recommend Richard and and Mr. Rooter!
Mariam Bakir
11 months ago
James C. did an amazing job with our plumbing issue. Very knowledgeable and professional. Highly recommend him. Thank you
James was excellent and very professional.
Ellen Luckman
3 years ago
Ben was very prompt & professional. We have an older home & he gave us insight about the plumbing & what to expect in several years. It is good to have the information. Not necessarily happy, but worthwhile.
Replaced water heater and sump pump found dead mouse causing smell in basement
James Cornish was superb - very professional and a high quality level of work
Sheila Szilvassy
3 months ago
Timely and fair cost. Came on Sunday snd completed the work
The professionalism and service provided by Robbie and Rich was outstanding!
Theressa Dawn Lowry
4 years ago
Ron Rice was prompt service. he made the process so much easier. I want him evertime i call mr rooter.
Recently the water pressure regulator valve in the house was broken, because it had constantly sputtering noises suddenly in the evening when I took shower and my wife flushed the toilet at the same time. I called in for help, they said maybe PRV bad. Mr. Rooter technician came over next day, tested the water pressure to make sure it was the vale problem, and replaced it and noises are gone... Although a little pricey, but as long as the job was well done, we are happy with it. Thank you so much.
Matthew Freeman
4 years ago
I had several plumbing jobs. Mr. Rooter of Greater Baltimore was prompt, efficient and thorough. They did a great job, for a reasonable cost. I'll use them again.
Mike Marsiglia
5 years ago
Had Mikes Plumbers out for a clogged kitchen drain. Charged me $39.00 to show up and tell me they needed to re pipe the drain and clean $565.00. Mr Rooter cleaned drain and did an excellent job, plumber was fabulous, cleaned drain and left me with Bio Chemicals and a 90 day warranty $365.00. Would recommend them for your next job!
Stephen was very helpful and quickly solved the issue.
Faisal Sehbai
2 years ago
Our water heater broke down just as the cold weather was knocking on our doors. We decided to go with Mr. Rooter, and were not disappointed. Mike Peterson was very professional, personable and attentive in diagnosing and eventually installing a new system for us.These guys were not the cheapest, but I think in terms of quality of service I got my money's worth.Two thumbs up to both Mr. Rooter, and Mike for being a nice young gentleman that he is.
Jeannette Simon
2 years ago
Knowledgeable and friendly plumber. Rob was my tech. Did a good job of cleaning up also,
Erinn Robinson
4 years ago
Robbie did great work. He explained everything well and we were confident that we understood what work needed to be done and that the job would be done efficiently and completed well.
Antonio Battellani
3 years ago
I had the best experience with this company the Technician Mr Vinton Moore is the most professional plumber ever meet . He came on time explain everything I need to know and did the best job ever . I am customer for life 100% satisfied thank you guys.
Tyrone Plummer
3 weeks ago
Stephen Loyd was professional, fair , efficient and punctual. He took care of putting in the new valves for washer and dryer with a 😊. Will do business again
Damon Costello
4 years ago
Ive had good plumbers before but Ron is the best.. took time and explained job from a to z ..even what options i have.. took care of my house as it was his own..great company great plumber
I needed a plumber for my shower. I had two other companies who came up with a multitude of things that was required. I called Mr. Rooter who responded very quickly. Professional tech Robbie Whitley was excellent. He explaibed what he had to do, found my water shut off (I live in a condo), which is something the other two companies could not locate. He completed the job efficiently, effectively and fast. I highly recommend Mr. Rooterand Robbie Whitley.
victor semenov
2 years ago
There when you need em.
Justin and Wayne awesome job and highly recommended.
Malcolm Deschamps
2 months ago
Ethan was very professional And took care of the problem in a timely manner
My man Ron Rice was the best, very satisfied with the service...
Caroline Heming
4 years ago
Robbie Whitley came immediately, identified the problem and took are of it. Excellent service!
Rob and roger came to our location and were very professional, informative, and efficient (without sacrificing quality). Very happy with their work.
Ladder Assist
5 years ago
Only called these guys after the last guys I used were busy until the next day. They wanted over $700 to clean out a clog after barely even investigating the problem. Used The Plumber Guys last time and they actually diagnosed the issue before doing anything and they charged $325 for an after hours emergency call to snake the whole main line. Ended up renting a snake at Home Depot for $42 and fixed it myself in 5 minutes this time. Even using Len the plumber a few years ago was way cheaper. Please shop around before using Mr. Rooter!!!
Rich was did an excellent job resolving a tricky clog, while being friendly and professional. He quickly diagnosed the actual problem after a different company did so incorrectly. He also thoroughly cleaned up after his work.
Jessica Foster
4 years ago
thank u Ron.found my problem and fixed right away..my new plumber
I am writing this review bc other plumbers told me it couldn't be done.when Ron Rice showed up he had protection on his feet and laid a mat down to assure no mess is tracked in my home.then gave me a price to do the job that day. Instead I scheduled to be completed on Tuesday. Ron made entire process a breeZe and couldn't be any more clearer on what he was doingThanks Ron u did what others could not......
Rich was quick and clean with our faucet replacement, even with a few curve balls to get the old one out. Great job and thank you!
Robbie, Rich and Tai were prompt, courteous, knowledgeable and professional. My problem was fixed quickly and well.
Rob & rich were awesome. Went above and beyond. Highly recommend using this company
Great job, solved rusty water in hot water heater that needed replacement. Was on time and very knowledable.
Floyd Gilchrist
4 years ago
On March 25th I contacted Mr. Rooter about a clogged bathtub. The technician ( Nate Hurley), arrived at the scheduled time.He was very professional. He displayed a positive attitude and informed us of exactly what he's going to do to fix the problem.After Mr. Hurley cleared the clog in the bathtub, he showed us what caused the problem and steps to take to prevent this problem from happening again.We were very impressed with the service provided by Mr. Hurley. We want to give kudos to him on a job well done. He is an asset to your company. I will recommend Mr. Rooter to family and friends.
Sergio was excellent!!! He was very professional, personable, and informative. Overall excellent customer service and a job well-done!
I give Mr. Rooter's employee named JOHN PEDDICORD 5 stars . He did an amazing job fixing the problem of a clogged pipe line, installed a new trap and waste arm assembly. John is very knowledgeable and very experienced he fix the problem effortlessly.. He must be recognized by his supervisor as an ACE Employee ... What a terrific job well done... even the ladies in the office taking the calls well done also.. John Peddicord is our new plumber for years to come.. Thank You Mr. Rooter for having an AWESOME EMPLOYEE AS ONE IN JOHN PEDDICORD.. 5 STARS ALL THE WAY...Terri White
Rich Bush helped replace my water heater, he was the best repairman I could’ve asked for. He was very professional and caring, a great gentleman. My old water heater had many issues and it was a complicated job but he stayed for hours to make sure that everything was perfect. Couldn’t recommend him more.
Thank you MR ROoter FoR SeNDiNG mr Ron Rice .. he unclogged my laundry sink in a blink. He offered a coupon bc it went so well.. happy to refer this company .and couldnt wait to write this review ..
Victoria Dandrea
2 weeks ago
I had an issue with a leaking tub faucet and called in, they had Stephen come out within 45 min. Super friendly and professional, very upfront and communicated well every step of the process and was done quick. Really happy with the results of the work and the price was fair and reasonable
Zenaida Marana
2 years ago
Toilet clog is gone.
Shelly Daniel
3 years ago
Professional, experienced and reliable!
kenneth slacum
4 years ago
Thanks: Mr. Rooter Plumbing! Robbie Whitley was our service technician he did Excellent work on time, clean, great job. Will recommend to other people. Thanks Robbie!Thanks Ken!
Tarnya Howard
3 years ago
Joe was great
The demise of my water heater was always a dreaded day in my mind, but Mr. Rooter definitely made it as painless as possible. I found them through Angie's List and they reached out to me. Franz was very knowledgeable and knew exactly what i needed for my install that would include getting up to code in replacing my 22 year old water heater. The SAME DAY SERVICE was amazing! Once i said Yes let's do it they were at the door with in an hour and a half. DON and VINTON were GREAT! They both answered all my questions and the process only took 2 hours. Thank you!!!!
Mariam Eltoweissy
4 years ago
Joe Nicholson came out today and did a beautiful job on our clean out repair. He was very respectful and made sure we were informed of every step of the way. He kept our grass in tact, completed the job and you can't even tell that anything got disrupted. Thanks Joe!
Ashanti Brown
4 years ago
Robbie arrived at my property within the time frame given. He did not waste any time - came in and investigated the issue. He discussed the issues with me and and gave a number of options for me to chose from - the price was reasonable and the work was done well.Robbie displayed a good work ethic and positive attitude - would definitely recommend him/ company.
Melissa Jones
2 years ago
Even though our plumbing issue was not an emergency, we were still able to get a same day appointment. I was even further impressed by our technician Rich Bush who was prompt, courteous and extremely knowledgeable. We will definitely reach out for future projects. Thank you!
We called and the technician came the next morning…on time. We got called that morning to give us a good idea of his arrival time. He wore a mask, was polite and efficient and installed my new kitchen faucet. Highly recommend Mr. Rooter!
Grace Carmichael
a year ago
After calling on a weeknight for an emergency leak from the macerater in the basement, the team sent James Cornish out to our house first thing the next morning. He quickly diagnosed the problem and was super professional by wearing shoe covers and cleaning up the mess from testing and using disinfectant for this icky problem!After diagnosing, he came right back later that day to install and fix the issue (spending about 5 hours here total) he used tarps and took all waste with him! He provided advice of what to do and not do in the future with our plumbing. Super grateful for James and would definitely request again if we ever have another issue.
Stephanie Plummer
3 years ago
After trying two other plumbing companies with no luck to try to determine the cause of water entering our basement crawlspace we called Mr. Rooter. A plumbing specialist named Chris came to investigate the cause. Chris was the only person who throughly inspected the pipes, crawlspace and entire outside surrounding area of the house. He even crawled under our deck to inspect along the house, where he found that we have an outside sump pump that had broken, as well as tree roots growing into the discharge pipes. Not only did Chris go above and beyond to determine our problem, he cleared all the built up water, replaced the pump and cleared the drain pipe. He was friendly, professional and clearly knowledgeable. Not only would I highly reccomend Mr. Rooter, I will request Chris specifically in the event of needing to call the company for any future issues.
Ron was courteous and did a professional job. I am happy to have him come back and work at my home anytime!
Daniel Dotter
3 years ago
Same day service, friendly and professional from start to finish. On time and problem was resolved quickly
We had a good experience today with Rob. He was very helpful and genuine. He explained to us what’s wrong, how to fix and fixed it. He is very professional and I would recommend him for anyone who needs help for plumbing.
Maryanna Lynch
2 years ago
Had a washing machine pan installed on Thursday by Mr. Rooter, turned the hot water off, left cold on. Washing machine was installed Saturday. Had to call Mr. Rooter to have someone come back, turn hot water on, let the air out of the pipes. Joe Nicholson was the technician. He was extremely helpful and informative and very professional...I was not charged for them to send him back out to turn water back on and check everything.
Was delivered a fridge and needed a new water line added. Rob was available, came out quickly and did a great job. Well spoken, personable,a great around the kids too. He was fast and cleaned up after he was done. Definitely would hire these guys again for employees like Rob working there.
Allison Taylor
3 years ago
Joe was amazing! Quick and informative.
Jeanita Pritchett
4 years ago
Robbie and Rich were great. They arrived next day and diagnosed and fixed the problem promptly. I also appreciated that they brought their own door mat and shoe covers.
Thanks Ron,
Very happy with all uve done for us..great team over at Mr rooter. Will call again.true professionals
I had inside parts of my toilet bowl replaced. The price was responsible. Very good customer service 👏! Thank you to Mr. Rooter.
Jason Schaefer
3 years ago
I received a quick response and prompt service for a plumbing issue that came up on the morning of Thanksgiving. The tech Mr. Rooter sent, James, was professional, punctual, and fixed the problem in no time at all. Great customer service.
Great service. Same day. Job completed to my satisfaction.
Conway Jefferson
4 years ago
Robbie was very professional and courteous to my need.
Stephen Burdette
11 months ago
Annel McCollim
2 years ago
I had three plumbing contractors scheduled to give me an estimate about installing a shower base in my basement bathroom and running new pipes, of course. I immediately booked the project with Robert Whitley, Mr. Rooter's employee, as I felt he was honest and quoted me a reasonable price. Project was completed on a flat rate with no exaggerated or hidden costs. Since then, Mr. Whitley and helpers were always on time.Thank you Mr. Whitley for being also polite, courteous, informative, and a well done job!!Mr. Rooter will be my plumbing contractor for all of my future plumbing needs.Office administrator was also courteous.
Needed a new heater and a young man named Phillip worked very hard and did a wonderful job. Would gladly recommend.
We hired them because we had a very small leak in a pipe. They knew that the leak was before the shut-off valve and that the pipes were made of Polybutylene. The technician did not turn off the water and then started fiddling with the pipe. The pipe broke, and water gushed into our basement. They had no idea about how to turn off the water. They called 911, but the fire department couldn't help. Then they called the county, who were able to find the shut-off and turn it off. All this time, water was gushing out of the pipe. They replaced the pipe. The crew that replaced the pipe was very professional. But the technician should have never started working without knowing how to turn off the water. It took many hours for us to clean up all the water in the basement. Adding insult to injury, when I ask the company about it, they said that our insurance could pay for it, it could have been worse, these things happen, and then they tried to convince me that they should do more work on our house. I hired them rather than try to fix it myself because the pipe was obviously leaking before the shut-off (which I had shown the technician) and that the pipes were plastic.
Richard did a great job installing our hot water heater. Our old one broke on Saturday night and he came out the next day by noon, and installed the new hot water heater very quickly. He also cleaned up the water that leaked when the prior heater failed. I never write reviews, but I did because this is easily the best home repair service I have ever dealt with.
Daon McLarin Johnson
3 years ago
Rob was awesome! professional and great service
Daniel Winters
2 years ago
I used Mr. Rooter to install a new water heater and a new sump pump. The whole process was quick, seamless, and professional. I created a project through Home Advisor and within 5 minutes I had a call from Mr. Rooter about my project inquiry. They had a technician at my house that afternoon for a free estimate on my sump pump issue. Nate was professional the entire time, and gave me an honest assessment on both my sump pump and my water heater (despite that not even being on the project report) and he did not pressure me into a sale. After thinking it over for a few days, I decided to call back and move forward with the projects. I was transferred to Franz, who was able to diagnose my exact water heater project via FaceTime, but also gave me a discount by doing both the sump pump and water heater together. He then scheduled installation the following day. Robert arrived and installed both the sump pump and water heater. He was professional and extra COVID cautious since my wife is pregnant. The whole project took roughly 4 hours, which was 3 hours less than the estimate I was given, so he was very efficient as well. He left no mess behind and gave a verbal warning any time he was to enter where my wife and I were working, again being very cautious with COVID. From start to finish, I am very impressed with Mr. Rooter for both their honesty, timeliness, and cautiousness with COVID. I will definitely utilize their services again for any future plumbing work needed and would highly recommend them to anyone needing plumbing work, especially if it's urgent.
Jordan was awesome and to the point. I liked his way of handling and fixing things. Like to call him again.
Tim Connelly
10 months ago
Excellent customer service. Professional and friendly. Tim went out of his way to walk me through the process. 100% recommend Mr. Rooter.
Marlena Montagna
3 years ago
These guys were great. Joe and Vince did a great job today helping us replace our water heater when we woke up to a flooded basement this morning. I was just hoping for a new hot water heater this week--didnt expect same day! Highly recommend!
Mary Chambers
3 years ago
James did an amazing job with my kitchen faucet installation. He was quick, polite, and professional. I will definitely be hiring Mr. Rooter Plumbing for future work.
The man who name is games ho work for you business is very good with his hands and he l no his job inside out side I take him on any job because he can do it. I Like what he at my house putting the tub in my basemet thank you for your business. Open any time for your company.
Brad Scheitlin
a year ago
Woke up with a clogged toilet overflowing to the tub. After a hour of trying to unclog it myself I gave Mr. Rooter. The level of service was fantastic. They gave me a time window for when the Tech would arrive and happily he was early. How often does that happen? Phillip Vo was the tech that handled my problem. He was curtious and skilled at getting the job done. After removing the clogged drain he cleaned up and sanitized the bathroom. I would highly recommend Mr. Rooter and Phillip for your plumbing needs. I forgot to mention that Mr. Rooter did not even do the charge just to show up thing. They show up give you an estimate with no service charge. Bonus! Thanks, Mr. Rooter and Phillip. Top Notch.
JIm Boltralik
8 months ago
Excellent communication, skilled and polite installer's, and quick appointment scheduling .Great care was taken to avoid any damage to the surrounding areas in my house.
Ronnie Mercer
2 years ago
Rich from Mr. Rooter was awesome. He was prompt and gave me excellent service. I would highly recommend him to anyone that needs to have a water heater replaced.
Letting u know that JOE WAS VRY PROFTESSIONAL ONHIS JOB . I WOULD HIGHLY RECOMEND HIM AGAIN !! VERYNICE YOUNG MAN !!
Ethan did good. Explained everything and did nice work.
Kenton Johnston
5 months ago
I had a couple big scary plumbing issues and got quoted way higher by another company. Jordan from Mr. Rooter came out, showed me it wasn't as big a deal, and quoted me so much lower than the other company that i had him take care of another issue too. Two plumbers arrived on time, got what needed two people to get done done, and the other left for other work, which kept my costs down. He even waited around to see if we could replicate a drip that was giving me some concern. Great service.
John Stevenson
2 years ago
Joe Nicholson was our technician and he was AWESOME. There aren't enough superlatives to describe what a great job he did. He fixed a leaky faucet in our kitchen and then tackled a small but aggravating drip in our shower. As it turns out, the set screw was stripped in the shower handle, but that didn't stop Joe. After considerable effort, he got it off, replaced the handle and stopped the drip. He is amazing and I commend Mr. Rooter for hiring such fine employees. If the need arises, we will definitely use them again and request Joe for our service. THANK YOU!!
Rob was on time and great... love and refer to him to anyone THANKS ROb
Rich Bush was an excellent technician. 5 stars
He was friendly, answered all my questions and fixed my problem at a reasonable price. I never expected the experience to be this good
.Thank you and Mr Rooter is highly recommended
Excellent service, Tech Robbie Whitley worked quickly and efficiently to replace our main water valve.
Vinton came out immediately on a Sunday to replace our water heater. He and Nate did a great job and I would highly recommend using these professionals!
amanda mathis
3 years ago
Robb was terrific ...went over all options when it was discovered that my toilet could not be repaired,and went and picked up a new one. Also gave me a discount when I asked if that was possibility.
I am always happy with Mr. Rooter
Elizabeth F. Shue
3 years ago
Have used Mr. Rooter several times now and continue to be impressed by their quick response, customer service, impeccable work and communication. Rob W. just completed a job at our house - moving the lines for a powder room and adding lines for washer/dryer and he could not have been better to work with. Kept us informed during the whole thing, any time something came up he asked for our input. The job site is immaculate. Truly cannot say enough good things!
Had a kitchen drain backup in my condo and needed immediate service on a federal holiday. Called around and went with this company to have someone come out. While the initial quote was outside of my budget, they were willing to work with me, which I truly appreciate. Robbie and Vinton arrived within the hour of my initial call. They were professional, courteous and got the job done in a timely manner. I wasn't pushed and prodded into any other services or products I couldn't afford in the moment. They cleaned the area after the work was completed and provided me with honest feedback on preventative maintenance. This was my first time using Mr Rooter, and I was satisfied all across the board.
plumber knew exactly what needed to be done came in gave me multiple options and got to work. i wish all problems went this smooth. i typically mention crawlspace technician run,.Ron stepped up huge.. thank u
Had my water heater replaced and Chris and Vinton were extremely helpful and courtesy. Both were thorough and clearly explained all the necessary preventive maintenance afterwards.
Ronald Holcombe
a year ago
I received professional service
Leslie Dedrickson
3 years ago
Nate and Rob got r dun quickly and efficiently, thanks.
Wesley Satterfield
3 years ago
Richard Bush ran into quite a few road blocks with our plumbing issues, over multiple days, but handled it with the utmost professionalism. His patience made the experience worthwhile and easy.
Robbie was my plumber and he provides excellent professional service and is very easy to talk to. Very knowledgeable as well!
Mel “Abena” Bell
3 years ago
Mr. Rooter came and saved the day! Our hot water tank went up on us and we had to act fast or else we would’ve had a serious flood. I called Mr. Rooter and within minutes I received a response. They sent out an incredible tech, Joe N. on Sunday and by Monday morning I had a new tank! Talk about quick. Joe N, was very knowledgeable, professional, helpful, and answered all my questions. He installed the tank flawlessly! I really appreciate his work and the team at Mr. Rooter. I’ll definitely recommend them!
Mahmood Jahromi
3 years ago
Mr. Rooter staff were prompt, respectful &. Friendly. When technition wasn,t sure, he called his supervisor. Reasonably priced. Couple wrong assumptions were made in the diagnostic process but I ignored it due to their enthusiasm and willingness to cooperate.
Roberta Avancena
4 years ago
I had an emergency gas leak which involved my hot water heater. Robbie from Mr. Rooter came just a few hours later. He was extremely professional. He diagnosed the problem and explained my options for fixing it. He is a good communicator. Robbie is very straightforward and honest. He is also extremely polite. I highly recommend Mr. Rooter for any of your plumbing needs.
the crack head plumber stole my prescription medications
Matthew Coogan
7 months ago
James did a fantastic job! Quick, professional service and the installation looks great. Highly recommended!
Martin Kobren
4 years ago
Chris, Rich, and Robbie came to our house and installed two hot water heaters. They did a great job. We're very happy.
Erin SoulMISSION
4 years ago
Nate and Justin were nice and friendly. They came in and fixed my plumbing fast and efficient. I highly recommend them.
Enrique Steiner
a year ago
Rich performed an exceptional job! He was courteous, took time to explain my options and the company was able to beat another estimate by 40%. They were able to accommodate me the same day and completed the installation within the time indicated. I've switched plumbers today.
Great service.fixed my water heater very efficiently..and not bad looking either, please send Ron again anytime
Laura Owenson
9 months ago
I reached out to Mr. Rooter when my new dryer was not able to be installed. They came out the same day. Rich found the gas shutoff valve behind the wall and he was able to install the dryer. Just when all hope was lost…. The soccer uniforms will be clean for the weekend tournament. I really appreciate the care Rich took to be careful when making a hole in the wall, but the valve was found!! Thank you for great service!
Chris was very nice, polite and did a great job clearing our drain. I would recommend this company but go online first to get the coupon before they arrive. I came across the coupon a day late.
Arrived as promised and cleared the drain. Excellent, timely service.
Ron arrived on time and did a great job with a toilet replacement.
Robbie Whitley did a great job, explained and did the work very well
Great work robbie... mr robbie
Jeremy Pielmeier
4 years ago
Joe did a great job of explaining the entire process of installing the new water heater. He was very professional and everything is working perfectly. Would definitely recommend.
Michelle Hale
2 years ago
Robbie Whitley was recommended to me by my contractor. He had to correct the issue of plumbing on the outside of the wall to be put back in properly and when he could start and about how long it would take. He showed up on time even with the snow, worked from 8:30-6:00 and cleaned up the mess he made. He and his assistant Cory did a very good job. Robbie explained what he had done and showed me everything he did. I would recommend him highly.
jacob grossman
2 years ago
Did the job next day, easy and responsive. Would recommend.
Great experience. Nate was Very professional and knowledgeable! Will be requesting him in the future for any plumbing services needed!
Thank you solo much
2 years ago
I had three plumbing contractors scheduled to give me an estimate about installing shower base in my basement bathroom and running new pipes, of course. I immediately book the work with Robert Whitley, Mr. Rooter employee, as I felt he was reasonable and honest with the price. Work was completed on a flat rate with no exaggerated or hidden costs. Since then, Mr. Whitley and helpers were laways on time. Thank you Mr. Whitley for being also polite and courteous!!Mr. Rooter will be my always contractor for all of my plumbing needs.
Had them out to fix our sewage pump. Very fast. Fair pricing and gave us a discount to match a competitor. Ask for Rob Whitley, very personable guy.
Manoj Bavikati
2 years ago
Robert W was professional and did a great job replacing the failing sump pump and answered all the questions i had and he also cleaned up the area and tied up all the wires. Highly recommend this company.
Jennifer Mansir
3 years ago
We got the quote for the plumbing job which was exactly 4 times more expensive if compared to other quotes we have gotten, please get a second or third opinion before quadruple paying to those people. I felt that they are using the situation to their advantage.
Jim McDonough
4 years ago
Joe did a great job. He cleared long standing back up. Came on time, made thorough analysis, gave reasonable estimate, went to work efficiently, did excellent clean up, and gave me valuable tips on keeping pipes clean. Personable, clean, great representative of the company.
Christine Hartman
11 months ago
The plumber was called on an insurance claim job and informed that water damage mitigation was to follow. The leak was a broken O ring and the wood was so wet he was unable to screw the O ring in, but installed the toilet anyway saying the mitigation specialist would remove it. The mitigation specialist said they were unable to do that and just set up fans and dehumidifiers. The contractor who is supposed to do the inspection said he was unable to inspect it because the toilet is back on and that there is no way to make sure the wood dries or is even safe unless the toilet is removed. Mr. Rooter representative said it was my responsibility to tell them not to reinstall the toilet but for an additional $285 they would remove it (this after charging $624 to do the job improperly). I am reporting them to the BBB and the insurance company and taking them to small claims for any additional sums and any sum the insurance company says we're improper.
Replaced sump pump and repaired bath tub faucet.
Work was impeccable. Would highly recommend.
Above 5 stars.
Marvin Garlick
3 years ago
I would highly recommend using Mr. Rooter Plumbing. They were very professional in their communication and work.
I had a fantastic experience with Mr. Rooter and in particular with the tech Joe N. who provided excellent service and quality work in a timely manner. Joe was very professional and walked me through the job as well as several future jobs for which I requested a quote. He also supplied tips on how to take care of several issues and preventative measures to prevent problems in the future. I will certainly use Mr. Rooter in the future and request Joe N. when I do. Thank you.
Rob and James were fantastic! Willcall themahain, very trustworthy!!!
Meghan Rennard
3 years ago
Had a plumbing emergency. Called Mr. Rooter and had someone out by an hour. Joe was great- empathetic and knowledgeable. Would recommend and would use again.
Yvonne Vinson
2 years ago
Christian Hoff
2 years ago
I went to my basement and noticed water heater was leaking about three hours ago. I called Mr Rooter and in 40 minutes Phillip Vo at my house. Inspected the problem, fixed the leak, cleaned up and was gone. All under 2.5 hours. Very professional and friendly. Could tell he knew exactly what he was doing. Very meticulous. Would highly recommend. Very pleased. Well done!!!
I couldn’t be happier with Mr. Rooter of Baltimore, and in particular Rob Whitley and Vinton Moore. Rob came out the week before to give me an estimate, the cost was extremely reasonable for installing a toilet and a vanity top which I had already purchased. He was very professional and explained everything in great detail. Rob was back with Vinton today to do the installation. It took way less time than I expected, and Rob was very meticulous in his work. Showed the pictures of the completed work to my husband and we plan to schedule Rob in the very near future to install another toilet in our powder room. Five stars! Thank you Rob and Vinton!
Danny Dawkins
3 years ago
On Tue Apr 21, 2020 at 01:16 PM Danny wrote:I was highly pleased and satisfied with my first ever Mr. Rooter experience. I had a busted water heater on Saturday morning. I began to call around looking for someone to come out and assess the damage. I initially called one of the more popular companies in the area. They charged me to come out and assess and quoted a price that seemed too steep for me. I then called Mr. Rooter who asked legitimate questions over the phone and asked that I send a photo to them. I did this and they gave me a quote over the phone that was considerably lower. I agreed and they sent out technician Nate Hurley who was very professional and mindful of COVID-19 requirements. He told me all that he would be doing after assessing the situation. (This was very important to me.) He then removed the broken heater and cleaned up the water leakage for me and installed and tested the new unit. This was all done in a matter of a few hours. I had a new installed system and it was still light outside. My wife and I were extremely pleased with our experience from start to finish. I will definitely use Mr. Rooter again and will also refer him to anyone I know that needs plumbing services. WELL DONE NATE!!!
Patrick Reardon
4 months ago
Jordan and his crew did a great job. We had a tough clog and they cleaned it out with hydro jet. They explained everything and were very neat. Recommend.
When Ronny arrived, he was professional and got right to work. Showed him the issue and walked through what the next steps are and got the sink fixed. The sink was replaced in no time and would recommend.
Our well system is very out-of-date and started to leak recently. We hired two plumbers but they both could not fix the problem quickly. Then we called Mr Rooter. John came in 30 minutes when we called and suggested that we should replace the well pipes, cap and the pump because they were too old and got rusted everywhere. We talked to Franz, the owner, about the price, which is a bit pricy ( actually we realize later it is worth it regarding the high quality and rapid work). The next day, John and Justin came in the morning, and do the job very carefully. It took them about five hours to finish it, and the output is wonderful. We cannot ask more. John is a very decent guy and explained everything to us carefully. The funniest part is that he also is a septic inspector and educated us on how to find the septic pipes with two wires. John’s work is very pretty and Justin is also a very responsive and hard-working. We cannot ask for more. We feel lucky to bump into Mr Rooter on google when frustrated with the well issue. We definitely want to recommend it to all who wanna a quick fix. It is worthy paying a bit more for the return of quick and professional fix.😊
Harriet Brown
3 years ago
Rob and Rich did an outstanding job for me. They were very pleasant, explained every thing, and gave me a fair price. I would recommend them highly.
Michael Brown
4 years ago
Robbie whitley was great, very helpful
Ron was my tech, great job!
Kimberly Gabriel
3 years ago
I woke up this morning to the sound of water splashing in the basement. I called Mr. Rooter Plumbing immediately and within an hour they had come out to fix our exploded water heater! Rob, our service technician, expertly handled the situation. Within a few hours we had a new water heater installed and now we’re up and running better than ever!
Austin Franklin
a year ago
Very professional and efficient service, will definitely call again for any plumbing repairs!
Robbie and Rich just finished repairing a leak in my kitchen ceiling they arrived on time with a professional demeanor and neat appearance they explain step by step to my satisfaction problem solved .Excellent serviceJ. Blake
I had a major sewer replacement project and while you don't wish for those projects, I was thoroughly impressed with Wayne and his team. Their attention to detail and craftsmanship indicated they knew their work and stood by their finished project.
the technician mr.vo is a professional in every sense of the word, please give him a raise
rosalyn johnson
a year ago
The rep that came to our home was very knowledgeable and very professional. He got right to work. He explained everything and was very quick.
Michael and James were both very professional and courteous as they completed the job under the time that was scheduled. They were knowledgeable and went above and beyond to make sure that I was not disturbed throughout the duration of their work. I would recommend them for any work.
Tina Buckhalter
a year ago
What me and my husband thought was just a simple clogged kitchen sink turned out to be more of a mess and I would just like to thank Mr. James Cornish and his supervisor for working with us and for doing quality work and going above and beyond to resolve the issue. I absolutely recommend this company!!!
Althea Wright
3 years ago
The plumber was on time knowledgeable about the job , courteous and did a great job.
Highly recommended Mr. Rooter Plumbing! Great customer service and workmanship from beginning to end
Kourosh Chitsaz
2 years ago
Excellent Service from Robbie! He came on time, had great ideas to efficiently fix our problem and he is just a nice guy. I really appreciated his problem solving skills. Multiple other companies came out to look at our problem and Robbie had the best solution. Very happy customer.
Robert Whitley was very easy to work with and did a great, quick job. Was also kind enough to work extra hours in the week to fix my growing leak issues.
Murphy Paschall
2 years ago
Ben was very informative, patient and helpful.
Rob and Rich did a fantastic job! Beautiful clean up as well. Will definitely call again. No worries.
Nicholas Girardi
2 years ago
When our kitchen sink and laundry pipes had issues, I called on a Sunday and Nate was here by the Afternoon. He took his time to listen to our concerns, view the issue as a whole, rather than isolated to one sink. He was very professional, polite, and knowledgeable. When I asked about long term solutions vs short term he was able to offer a few choices and he transparent about the benefits and costs of each. He was punctual, proficient and accomplished the task thoroughly. He also took Covid -19 precautions seriously while in our home. I’m very grateful to Nate and Mr. Rooter and would recommend them to anyone .
I was very happy with the service provided by Joe Nicholson. He was professional, and helped answer by questions in detail.
Rich Bush from Mr. Rooter did an excellent job installing my water heater. I couldn't have asked for any better person than Rich. It's like God was looking out for me. He was very professional and caring, very knowledgeable, passionate about getting it done right. My old water heater connections had many issues, It seemed like a complicated job but he fixed every single problem and made sure everything was perfect before leaving. Would highly recommend this company and Rich. Definitely using them for future projects. Out of 5 companies i talked to, they had the lowest quote, fastest response time and highest level of professionalism.
Had a significant water leak coming from my upstairs bathroom which was causing damage to the ceiling in the room below. The Tech Joe was able to diagnose the problem with ease and showed me exactly what was wrong and how the leak behind the shower happened. He even performed some preventative work on other copper piping behind the shower as he could see it was corroding and could end up leaking in another place very soon if not addressed. The prices were fair and the conversation was honest. I appreciate Joe and his work and look forward to having him back for any other plumbing issues in the future. Thanks!
The Reclaimed Rose
8 months ago
Our technician Rich went above and beyond. His customer service was exceptional and he was super knowledgeable.
victoria ugboh
3 years ago
Joe N, the technician did a fantastic job in fixing my bathtub leaking sink. He was extremely helpful in all the questions I had and overall did a wonderful job. Thank you
Lenzie Williams
3 years ago
Mr rooter and rob were great. Very professional.
jeremy Snyder
3 years ago
Chris M did a great job. Prompt, communicated appointment time well, gave us options to complete the job.
Phylicia Lyons Kasiem
11 months ago
Plumber was punctual, professional and efficient. Diagnosed the problem, explained a viable solution and quickly completed the work. Knowledgeable and took the time to explain the issue, solution and various preventative measures I should take to avoid plumbing problems. Very pleased with this same day service. Highly recommended.
Bridget Alana
3 years ago
Joe Nicholson was an amazing he came out and give me a estimate he was very courteous, respectful, and definitely knows his stuff it was so nice to receive great customer service I would highly recommend Joe !!!
Robert was very polite and did a great job explaining our problem. The repair was quick and we did not have to go without our hot water for long
Angela Kramer
3 years ago
Rob W. was friendly and professional, and did a great job!
Zack Vacovsky
2 years ago
Rob from Mr. Rooter came through and installed a new sewage ejector pump in the basement. He was prompt and professional. I was pleased with the service he provided.
Mr. Bush was on time and did a great job. He went the extra mile and clearly explained how things worked.
Ron provides incredible knowledge and service. He was kind and courteous and acknowledged my kids - both of whom showed keen interest in their new friend. Thanks for the great price and clean service.
Phil Zahirsky
4 years ago
Very pleased .Ron bailed us out again..can't wait to have our hot water heater,changed..
Mr. Rooter responded to my message within the hour and with in the next 2 hours I had an appointment set the next morning for a new water heater/install.Jordan and Arya arrived within the stated time and Jordan gave me a thorough briefing of what they were going to do and what was needed shut off in the home (water & water heater breaker). Being an interested person, I asked questions and Jordan was very accommodating and informative. As Arya finished up securing the water heater install, I had Jordan look at my Main Water valves as they were, shall we say, they had calcium deposits and slime on them. He explained they obviously have been leaking a tad and for a long time and should be replaced with newer shut off valves explaining the newer valves are both safer and sturdier. He also stated that it would save me $ from having to make another service call. I agreed!!!Very pleased with service and interaction from this team.
Great service!! Rich Bush came out this morning to fix a leak in a pipe found in my basement...After examining he found the leak was actually coming from above and had to do some minor surgery in my laundry room. Pricing was fair and discussed beforehand, clean up after was well done. I couldn't have asked for a better job than what he did. Thanks Rich!
Meghan Whitfield
3 years ago
Ron was awesome! He came out on a Saturday to fix our water heater. Super friendly and easy going guy, and he fixed the problem really quickly. We’d request him again.
Pastor William Earle Dutcher
2 years ago
Very professional. True to their projected time of job completion. Great price. Cleaned up jobsite after completing job. Explained water heater operation and answered all questions. I will definitely call this company again if I need anything else done.
Ron took care of what we needed. He was on time, cleaned up, and gave us some helpful advice.
Jen Straw Walsh
2 years ago
We have also used Mr. Rooter to fix a backed up kitchen sink and replace our hot water heater. Every time we have gotten an appointment quickly upon calling. They have always been on time and professional.
Corinne Castle
3 years ago
Got great service from Rich and Rob. Both friendly and courteous. Job was well done, and I appreciate the work they did.
We had a clogged kitchen sink that they opened up
Joe Nicholson professional, friendly great work would recommend.
Andrea Erhart
3 years ago
James was very thorough and took the time to explain the repairs he made to my bathtub and the ones I may need in the future. I would definitely call them again if I need a reliable plumber. After using 2 different handymans that couldn’t find the problem I am very thankful!
Kacie Shelsby
4 years ago
Robbie installed a new hot water heater in our home last week. We were apprehensive, as our HWH was original to the home (circa 1953), and assumed there would be complications in converting to a newer product. While there were little hiccups, Robbie took care of each professionally, and I felt confident that we were in good hands. He took time after installation to explain all of the features on the [far] newer model.Knowing we were dealing with a lot of upgrades to get our HWH to code, we shopped around for a good price. Mr. Rooter was competitive and even sent someone out to confirm they could complete the project for the quoted price. This assured me that there would be no surprises on the bottom line, and this was the case.I would happily and heartily recommend both Mr. Rooter and Robbie.
Crescent Moon
4 years ago
Tech Derrick A. Brown was very personable and worked quickly and efficiently to replace our faulty sump pump. He had the equipment on the truck and was finished everything in about an hr. Mr. Rooter was able to get out a tech within 2 hrs of me calling for assistance. Price reasonable for emergency, labor, and parts all included.
We always call Mr. Rooter for our plumbing issues because they respond so quickly (typically on the same day), arrive on-time, and charge fair prices. Today, Rich fixed our kitchen sink and provided stellar service. He took the time to explain our options/quotes and gave us tips on how to care for our system. He worked efficiently, did an excellent job, and cleaned up thoroughly when he was done. Mr. Rooter always sends great plumbers, and Rich was wonderful!
Michael Ballard II
3 years ago
The service was outstanding. I received an email when they were on their way which included a picture of each technician. They were quick and friendly and even repaired a part of the water pipe that was leaking several feet away from the water heater at no extra charge.
The service provided by technician Tim Nason was outstanding. Tim was entirely professional and courteous, patiently answering my myriad questions. His post-install clean-up was excellent too. Will definitely use this service again!
Stanford Nakamoto
4 years ago
Plumber did great job. Would have Ron back anytime...
Brandon Nelson
3 years ago
Rob & Kevin both provided us with, quick, efficient and professional service.
Joe did a great job. Really fast and proficient!! I will recommend him to my family and friends.
Jill Clevenger
6 months ago
Jordan Wizimsky from Mr. Rooter Plumbing did a great job fixing my leaking toilet. He arrived quickly once I made the call after discovering water all over my bathroom floor. He was courteous, knowledgeable, clearly described my options, and quickly got to work making the repair. I hope Jordan's available the next time I have a plumbing issue - I highly recommend him.
Scott Culiner
6 years ago
Highly recommend
They had good customer service. They told and showed me the issues in my pipe. They told me exactly what they was going to do. They was very professional. The service was excellent
The Tech Ethen was very professional informative and knowledgeable he did a excellent job
chak srinivasan
4 years ago
Robbie Whitley was very professional. Came promptly finished the lob as promised. Very satisfied with his attitude and quality of work.
Patrick Monahan
a year ago
Tim Chesser arrived as scheduled to provide estimate. He told me he could install same day. I received 5 more quotes within 3 hours. Mr. Rooter beat 3 of them by a significant amount of money$ The other quote had a 4 day wait. Tim arrived as promised and we had hot water at dinner time. He was extremely professional and the job looks great. No trash left on site. Reccomend highly.
Teresa Friedrich
2 years ago
Michael Peterson went above and beyond his duties. He was right on time. In difficult conditions he fixed my toilet in record time. In spite of the conditions he was faced with, he was cheerful and polite during the whole process. He is truly outstanding.
seneric adams
2 years ago
The service performed by the specialist Rich was outstanding very professional and very skilled and knowledgeable displays a true passion for his skill . Explained the process gave excellent advice for future work that I plan on scheduling for bathroom remodeling . It's still a blessing to see such great customer service . When calling the ofc each person I have spoken to have been so helpful with my concerns and I feel very confident that any future services that I need that the company offers that this company will truly be my One Stop Shop. They do set the bar high for their customer service and work performance
Preston Lundy
2 years ago
Texhnician Rob was amazing and very professional and friendly. The next time I need Mr Rooter I am requesting Rob !!!!! 👍🏾👍🏾👍🏾👍🏾
christine Tucker
2 years ago
Don came out the same day I called. He was fast, courteous, and efficient. Got the job done right the first time! Would definitely recommend.
Bill Carpenter
3 years ago
The two men that worked on my sink are a great representatives of your company. WILLIAM CARPENTER
Amazing 😉 job, and very friendly technician. My problem was solved in less the 25 minutes, and the price really worth it. I guess Robbie Whitley is certainly one of their best... 👌👌👌
Barbara Davis
3 years ago
Rob and Rich were very professional!!
Would recommend them.
The Jetta service is great young man was very helpful
Donna Maenner
3 years ago
Awesome
and professional service and I highly recommend mr Rooter and Joe's was the technician.
Upasana Malhotra
3 years ago
Joe Nicholson was very responsive, punctual and excellent at his job. I will definitely recommend him to my friends
Esther Weiner
4 years ago
I have only good things to say about the work that Robbie Whitley, Service Technician, and his 2-man crew did in my apartment today. They came promptly in the morning, I was notified when they would be here, and they were on time. They were very careful to put on shoe covers when walking in my apartment, and removing them when needed. I was shown the work that they were contracted to do, at each step of the way, and when each contracted work was completed, I was shown that as well. This is why I have highlighted a 5-star work performance for all three of the people who worked on the contracted items. Hopefully, all will go well, and no further calls will be needed! I would be pleased to recommend Mr. Rooter Plumbing of Baltimore to anyone who asks my opinion.
Ashleigh Emana
7 months ago
Robbie Whitley and Aaron Tillis provided very professional service. Punctual. Excellent. I recommend Mr. Rooter of Baltimore to homeowners for water heater and other services in the state of Maryland.
Milka Seka Tokic
4 years ago
Robbie Whitley was very professional and friendly.
The crew were great! Wayne has lots of experience and was very thorough in explaining all the work. Justin, Vin, Kevin, and Mike all did great work and saw that the project was completed even though it turned into a bigger project that originally planned. Very happy with workmanship and will use Mr. Rooter again.
I had a stove in stalled. They sent a man name Donald he was wonderful. Told me everything he was doing and why. He was very professional. Would use them again.
Great service! Super professional!
Cheryl Nottingham
3 years ago
Tech showed up when he said he would, went right to work and completed the job in timely manner. Would recommend them.
Timothy Nason was dispatched from this company. He provided a detailed estimate for three plumbing jobs and after considering the offer, I gave him the go ahead. He was very professional and added covers for his shoes. The work was finished in about 2 1/2 hours and I was totally satisfied by his work! I recommend Mr. Nason to all customers.
I wanted to say thank you to the professional team (Nate, Ron, and Kevin) at Mt. Rooter Baltimore.Home Depot filed a request and told me that someone would likely get back with me, probably in 24-48 hours. In less than two hours I had a call. The lady on the phone talked to me about my problem with zero pressure. She answered a couple questions, I thanked her and told her I would get back later after I diagnosed this situation a little further.When I realized I did really need a plumber, the lady at Mr. Rooter ranged a time, and followed up to let me know approximate arrival, which would be within a few hours on a Friday night — wow!Nate showed up and very courteousness listened to my descriptions, evaluated the situation, called his master plumber and the walked me through my options—all with ZERO sales pressure (and that almost sold me by itself). He scheduled service to repair the proble at 0800 the following morning.On Saturday Nate and Kevin showed up to remove the old system and spin stall the new one. Ron finished up the work and was such a pleasure.Thank you to the manage,work team at Mr. Rooter, who obviously have worked hard to foster such a great service cultureLee
Ron was our tech. He was great, even fought through an eye infection..thank you mr Roote . Fast and reliable l service. Highly recommended
Ron is awesome!! He fixed everything in a timely manner, was very efficient and even taught me how to do certain things! I'll always call him for my plumbing needs!
Ethan Yeager did an amazing job. Thorough with his work and his attention to detail was great
Thank You! Great service , no made up charges, showed up on time and did an awesome job . Sewage ejector pump was cleaned and serviced. Don is the man!
William Howard
3 years ago
I was very happy and.i will always call you guys to do anything my plumbing Work. Joe was a great man showed me everything he was doing. Again thanks alot.
Sara Contreras
4 years ago
Robbie and Rich were both very professional and personable! We highly recommend them and the entire staff at Mr. Rooter!
Monique Lockett
3 months ago
Rich was great and very professional. He explained the work prior to starting the work. He provided updated information throughout the day as progress was being made.
My drains were clogged I called mr rooter on a Saturday morning and an hour later Sergio Jimenez came to my house unclogged my drain answered all questions did a great job and cleaned up very well after he was finished
Edwina Harmon
3 years ago
This morning we woke up to a flooded room in our basement. We gave Mr. Rooter a call, and they immediately sent out a technician named Robert Whitley. He did an amazing job in a timely manner. I would definitely use them again.
After I called Mr. Rooter to schedule my appointment, a technician arrived at my house in less than two hours and was ready to complete the job. Everything went well and I would hire again.
life of Shai'
3 years ago
I love my plumber explain everything perfect and would recommend them anytime Rob and rich great duo .
They replaced a 20’ long drain under my concrete floor in my utility room. They did it in one day, jackhammering, laying the pipe, filling it with gravel and new concrete. I suggest you put up plastic on doorways to stop the concrete dust from the jackhammering, but I am pleased with the result. I do recommend them-even for big jobs like this
Robbie Whitley was excellent. He was very personable, efficient and neat.
Meke Williams
3 years ago
Rob and Rich we’re amazing !!! I really appreciate the service they provided they really helped me in my time of need . Best service I’ve had in a long time . Won’t hesitate to call again!! Thankyou guys again!
Jason cornwell
a year ago
Quick, polite, and prompt
The plumber was prompt and able. The cost was fair, and work was completed quickly. Highly recommend.
Tsambika Kostas
2 years ago
Called them very pleasant response. Gave me an appointment within an hour and the serviceman was prompt and so nice and extremely helpful. He scheduled an appt for me the next day for installation. They also called before the appointment and when they arrive . That serviceman was prompt and Extremely pleasant and professional. The job was done quickly. He even took the trash . I was so happy with their service. I will definitely call again without hesitation. Loved the service
Mike and Rob did quick and great installation!
Lynn Spector
5 months ago
Our technician Brandon was very professional and courteous. He gave us clear information about our problem and what he would be able to do for us. He cleared the drain connecting our kitchen to the drain in our basement and cleaned up nicely afterwards. We were very grateful for his help and the cost was not unreasonable.
We needed a plumber to come help with the water line to our new refrigerator. Joe Nicholson arrived on time and was very polite. He looked at our setup and gave me estimates for two different options on how to fix it. Once we decided what to do, he was actually able to implement the fix right then so while I was prepared to take time out of at least two days for this he fixed in under an hour!
Dwayne Farrior
3 years ago
Rob, Rich and the crew were excellent
Kristopher Anderson
3 weeks ago
Jordan was quick and efficient, did a great job explaining the job and any future recommendations, and I really enjoyed the service, thank you!
steven machado
4 years ago
Mr. Robbie Whitley was the plumber that came and service my house and he was easy to talk to and very nice.
Sharon Robinson
2 years ago
Alexandra Burr
3 months ago
We have been having numerous issues with my main drain within the last couple of months, and we decided to give Mr. Rooter a chance and do the hyrdojet (hydroscrub). We sent in a contact request on Monday evening, and Tuesday morning they called me, discussed thoroughly over the phone what the Hydro Scrub was, the cost, what that service included, and what it would solve. I was given an estimated time for Tuesday between 11am-1pm. By 9:15am, Jordan was already on his way, and he was there before 10:30am. He inspected and listened to everything we were going through, and proceeded to do the hydro scrub. Him and his team did an incredible job, were thorough, didn't leave a mess, were up front on everything they were doing, and there were no surprise fees. Jordan is fantastic, and I will ALWAYS recommend this company to anyone who may need it. It took about 3 hours total to do, but he did 4000 psi of water pressure, and put about 400 gallons of water through our drains to ensure the problem was resolved.
Phenomenal job! I'm very pleased with the customer service. Rich is a wonderful plumber and fixed the issue in a prompt manner. Highly recommended!
Mary Robinson
4 years ago
The technician Ronny Rice was amazing he was knowledgeable ,courteous and helpful he got the job done in a very reasonable time I highly recommend this company.
Excellent same day service!! We had a main drain line backing up sewage into our basement and had originally scheduled service with a different big name plumbing company only to have them cancel the appointment twice at the last minute and then tell us they couldn’t get there until the next day. Luckily we called Mr. Rooter, and although it was a Saturday evening by this point their technician James Cornish arrived within 45 minutes. He was friendly, professional and neat upon arrival. He gave options for the repair and completed the work the same day. When the work was done he even left the work area cleaner than he found it. Definitely would use the service again and highly recommend asking for James.
Steve Voelker
4 years ago
Fast service, and Robbie Whitely extremely helpful correcting the problem.
Mr. Robbie Whitley was very professional and thorough with work. He come on time and I am very satisfied. Wish there was more professionals like him. I will recommend him to everyone.Thank youBozena Rylka
Delisha McCullers
a year ago
I smelled some gas coming from the water heater. I rarely look in the utility closet but it was obvious the thing needed to be replaced. I called for two estimates. One came earlier so both companies showed up around the same time. Robbie Whitley was quick and efficient with his quote. He even waited while I spoke to the other company. He left his card and I felt no pressure to make a split decision. I called him 5 minutes later and he came right back to complete the job. I just felt comfortable with him. He is very personable. He represents your company very well.
Rob was great and very professional. Made me feel comfortable and confident that my plumbing issue will finally be resolved. Good clean work was completed.
Rochelle Adamson Budgets
2 years ago
Joseph Hunkeler
a year ago
Review 1: After dropping $1,500 on a well known plumbing company in Baltimore, our shower still refused to drain. We ended up calling Mr. Rooter. They sent Jordan Wizinsky out, on the same day, and within 30 minutes managed to remove a truly monstrous buildup of gunk and hair; likely dating back to the 1930s. Jordon is an extremely knowledgable, professional, and courteous plumber. I had a good conversation with him while he worked. He provided good tips and suggestions to avoid this situation in the future.Review 2: Our ice-maker valve for the fridge broke and couldn't be turned off. James Cornish came out within hours of my call, even though it wasn't an emergency. He did a very nice job replacing the busted valve and the section of pipe the old valve was attached to. He's polite, courteous, and professional. He thoroughly documented the entire process and explained everything he did in detail.Overall: Mr. Rooter's prices are both realistic and reasonable, especially when compared with other companies in the area. Their plumbers are respectful professionals with many years of experience, and it shows. Thank you Jordan, and James!
Tim Chester is unreal. He went above and beyond and I couldn’t have imagined anyone else doing the extent of what he did by getting dirty with our plumbing issue. He came out and told us that he wasn’t going to leave until we had water going and the issue was taken care of and he kept his word. He got to our house at a little after 1 PM and didn’t leave until roughly 5:30PM. The amount that he went through in order to figure out what the issue was and continue to pursue a solution regardless of what it took meant a lot to our family. I could not say better things about him.
David Markowitz
4 years ago
Robbie Whitley was quick, courteous, and fixed our problem in minutes. The company called me and had Robbie there quick. Super nice, professional and would highly recommend. Thanks!
These people were awesome! Rich my plumber and was prompt and quick! He was also very friendly and helpful! I initially called them around 1 p.m. They were there by 2:45, and done within 30 minutes! I am calling them next time I have an issue, that's for sure!
I had a faulty shower diverter that needed to be addressed, and Mr. Rooter sent technician James Cornish to do the work.I have to say, Mr. Cornish was polite and responded directly to my issue. He was professional and treated my home with respect and care. He was thorough in checking the area to be repaired, suggesting repairs, and made the repairs in a timely manner.Very grateful for his services, would happily use them again if the need arose.
Karen Anglin
5 months ago
I am very pleased with the service Mr. Rooter's technician, Justin Wizinsky, provided in replacing the toilet in my upstairs master bathroom. He was professional, efficient, and polite. He did a thorough inspection of the new toilet I had purchased at a hardware store before installing it and found a crack that was difficult to see at first. He even waited for me to go to the hardware store to return it and pick up a new replacement. Very pleased and will call Mr. Rooter for service the next time I need help with the kinds of household repair and maintenance services they provide.
saundra ferguson
2 weeks ago
My Tech Richard Bush was the absolute best. He was knew exactly what he was doing, could answer all of my questions and confirmed that everything was working properly before he left. On top of that he was an extremely kind and professional person. He is a definite asset to your company!
jerry schloer
4 years ago
Excellent service, reasonable price, low pressure , quality work ... request Ronny ... h e will do the job well and how you want it. ... would use again. Conversion of 3 handle tub/shower with extended arm in home built 1958 wth plaster ,tile and concrete wall.
tyrone and courtney k.
3 years ago
Technician Robert Whitley was very professional and knowledgeable. Great guy. Service was on time and didn't take very long at all. Cost was very competitive compared to others for designated service.
MAAME BRAKATU
4 years ago
Robbie did a good job fixing my toilet and had good customer service.
Would absolutely recommend Mr. Rooter Plumbing to family and friends. Technician was great. He was on time, very courteous, very helpful and knew his business. Was able to get my kitchen sink fixed, as well as faucet replaced. I also had my first floor toilet replaced and that was an add on. Prices were comparable for the work completed. Just an overall great experience.
Denise Mitchell
3 years ago
My Dad who was our number one guy for all the handiwork around our house unexpectedly & suddenly passed away last week and it took us all by surprise. Over the last year or so my father had been plunging and snaking our tub repeatedly and it became an almost daily occurrence within the last three weeks, plus the snake broke inside the pipe about six months ago and became stuck...we had called Mr. Rooter for an estimate last year and while they were professional and quick my Dad decided against having work done. Well considering all that has happened in the last week and the fact that the water just would not drain out of the tub we had to get help fast! I called Mr. Rooter at 5pm and explained what was happening and they had someone dispatched who showed up at 7pm. Mr. Benjamin Turner was the technician who showed up and they were absolutely great, both professional and personable! Mr. Turner informed us exactly what the problem was and was able to come back the very next afternoon! It was such a swift diagnosis and fix and I only wish my Dad were here to thank him because it can be so easy for companies to take advantage of families but the integrity of this company is evident within their employees. We are so grateful and we can now take regular length showers & wash our hair in the shower again FINALLY😂! Thank you Mr. Rooter & Mr. Benjamin Turner for your excellent customer service!
Quentin Godwin Jr
4 years ago
Matt at Mr. ROOTER was great and professional service was outstanding
i swear worst service ever....
David Schlossenberg
2 years ago
Excellent service
Louis Levner
10 months ago
The water hose to my ice maker sprung a leak and James came to fix it. He did a great job -fast, neat, and very professional. I would highly recommend him for any plumbing need.
I had a water line suddenly spring a leak yesterday, couldn't find the source so I closed off the water main and went looking for a plumber this morning - found Mr. Rooter, saw great Google reviews, called them, and 1.5 hrs later they were here on normal rates, not emergency rates. The plumber Rich and I spent about 1/2 hr figuring out the source of the leak (icemaker water filter line from basement to kitchen), then it was a relatively quick fix. He also discovered the water filter housing itself had a tiny leak - we suspect a water pressure surge was involved so I'm having them come out again to replace the 30 yr old water pressure regulator valve - can't afford to have my basement flood again. I would highly recommend Rich to anyone - he was as good as it gets - polite, smart, and he worked with me in diagnosing the problem, didn't have a go away and let me do my job attitude, which as an ex-engineer I greatly appreciate.
Shannon Friend
4 years ago
Mr Rooter plumbing was absolutely awesome. We called them and had everything done in the same day Thanks to Robbie Whitley.
Robert Baker, Jr (CobraCommanDork)
3 years ago
Ron was my tech.. he was prompt arriving. He is very friendly and answered my questions about what he was doing.
Alice Takemori
6 years ago
I wanted to express my thanks for all the help and the service I received from the Roto Rooter employees. They were very professional and the service was great. They did everything possible to fix my problem on a Sunday. The problem was major and they had to return on Monday with a backhoe. Everything was done to insure our problem was fixed as soon as possible. Many Thanks.
Service was excellent. The plumber was on time, very polite and took care of the problem quickly. Although the cost was much higher than I anticipated, it was a problem that had to be taken care of and in my opinion, was well worth my trying to continue to fix it on my own.
Bulletproof Beauty
4 years ago
Robbie W was efficient and respectful and personable He was on time and was finished before the arrival time frame ended. Thank you for your help.
Nicholas Spivak
5 months ago
Richard Bush our tech worked with us and did a very good job installing a new shower drain and fixture plus a hook up for our wet bar.
Joshua Miller
a month ago
Richard was an amazing tech. Installed the water heater quickly and professionally. I will definitely use Mr. rooter and ask for Richard again.
Mr Vinton fom MrRooter Baltimore was on time couteous and efficient. He fixed our leaking kitchen faucet and gave recommendations to minimize any future problems. I will highly recommend Mr Vinton as he comes acorss as a very knowledgeable and friendly.ThanksSandy
I can't thank enough Rob and the front office personnel at Mr. Rooter out of Baltimore. This business actually takes their customers into account and are the professional team, whereas, the appointment was made and upheld around our timeline with no excuses. Rob actually listened fully, observed all our concerns, and analyzed professionally all that needs done and their urgency or need of. He then sat down to discuss all our options, price things out, and explain in full details what he saw as a professional, and the recommendation, without wasting our time, and extra money on unnecessary fixes. As he left to give my wife and I time to discuss, per our request, he did not charge us for the service charge, even if we would have called back another plumber. My wife and I only needed a minute or two, as he made it an easy and cost-effective decision on our part. I immediately called, and their front office did not mind turning him back around to complete the job immediately. Although I always keep things clean, he chose to do as much as he could himself as to not leave me any worry. As stated in my comments, the team gave my family and I a feeling of sound mind, receiving, knowing and seeing the results as a simple fix without the hassle.This is a secondary review adding many thanks and appreciation to Rob and the team that supervises and assigns him. Just a day after his well deserved vacation, I requested him to return as a good faith and continue our customer relationship and trust in him. And although he will never admit to it, he kept scratching his head as to not get stomped and return to his vacation spot with the mess that he detected. My concern seemed to be a simple clogged sink that I could not seem to close back up without it leaking. After a few hours and multi-excavations to resolve the whole problem, for the same fair and reasonable price quoted at the start of the job, he unclogged my entire toilet, shower, and sink all the way out the house. Our plumbing system, which originally was connected backwards apparently, took redoing and converting to better pipe material and more direct connection as to not collect as much drain debris over time. He also advised me on how to maintain and possible fixes and replacements I should consider in the near future as preventive measures from having more expensive issues and incidents occurring.
James was tremendously hard-working and a meticulous eye for detail He had to try four different parts - go to a store and he did it all with character , integrity and a smile.
Great customer service from the team of Robbie and Aaron. They replaced a complicated gas water heater in less than the estimated timeframe. Never happy to spend so much money in one day, but good customer rapport/service eases the pain. Thanks.
Sarah Havlicek
a year ago
Mr. Rooter provided good communications to set up and adjust the appointment schedule. Jordan the plumber was thorough through to a quality job. The estimate provided was the same at job completion. I highly recommend Mr. Rooter and Jordan.
Nicholas Hill
3 years ago
I had technician Joe Nicholson and I could not speak highly enough of him. He was very professional, knowledgeable and talked me through everything he was going to do, gave me a straight forward price and was very courteous when it came to social distancing and personal care standards. Always wore a mask, gloves, and changed out his foot covers whenever entering and exiting the house. Great job Joe!
Maggie Kartanowicz
3 years ago
Highly recommend. Response time was very quick, great price, and work.
David Wunderlich
4 years ago
Robbie was on time and worked until the job was done ! :)
Leslie Walker
5 months ago
Rich is very professional, kind and generous. I was very please with his work. I definitely recommend your company to my friends & associates. Thank you
Professional, on time, and informative. Completed all repairs! Great job!!
I called Mr. Rooter for an emergency drainpipe clog that was backing water into the toilet/shower in the lower part of our house. This was a Saturday morning, and the plumber who I normally use was unavailable. I phoned at about 8:15 am and they had someone at the door in less than 3 hours. The technician was courteous, professional, and got the drain unplugged (pulled the toilet, used a big drain machine to unclog the problem, put it all back together, and cleaned up the smelly mess). I wouldn't mind if the service cost less, but faster trumped cheaper!
Very experienced, knowledgeable and very understanding.my new favorite plumber. Ron Rice thank you. never thought a problem can be solved so effortlessly.. Mr Rooter thank you also. From the first call to office ..easy easy easy
Bernadette Harris
3 years ago
Our technician Donald was very professional and did a great job. The pricing was reasonable and we received high quality work. I would definitely recommend.
Rich did a great job and was very knowledgeable. He was professional, informative, and got the job done effectively and efficiently.
My technician was very knowledgeable and was able to tell me what I needed to have done right away. Finished my project quickly and efficiently. Would definitely recommend.
Albert Bullock
4 years ago
Amazing service, and couldn't be happier! John was out to my house just a couple of hours after I called, and was able to find the pin hole leak behind our wall within minutes of getting here. He was not only professional, but was kind enough to take the time to explain the issues and detailed the differences in options to fix it. They will be getting my business from now on!
Ron from Mr. Rooter came out within window given to me, great customer service skills, respectful of my issue and time. He assessed the problem, gave a fair estimate and troubleshooted the issue. I appreciate the service.
James unblocked our toilet quickly and efficiently. He documented his work and even ensured I saw the repair was done to standard by personally viewing and vetting completion beforehand closing everything out. He also wore booties inside, which we appreciate as we are a shoeless home.
Rich and Rob were great. Customer service impeccable. Knowledgeable and even showed me how to pull out my stopper (I have an all-in-one sink). Ask for Rich and Rob! You’ll be happy that they came! Military friendly! Treated this Navy Chief well!
Had Ron for my Plumbing Tech. He is very professional and very knowledgeable of his craft. Had a leaky shower and he was able to diagnose the issue and fix the problem fairly quick.
Cynthia Berardi
2 years ago
From appointment setting to receipt delivery, this company is first rate. The technician, Rob, was as courteous as he was knowledgeable. He replaced a leaking exterior hose bib and piping. We will be using Mr. Rooter of Greater Baltimore for any future plumbing jobs.
Zero stars is the actual review rating. The window given was 3pm to 5pm. We kept getting the run around about where the plumber was. He left his tools at another job site. What kind of plumber leaves his tools? Plumber showed up at 5:45pm, took one look at the sink, and came up with a price of $363. Others may charge less but this is what we charge. But you can use a $50 coupon online if you like. We were told we would be given $50 of for the inconvenience. By my math, that's $263 of you include the online coupon. Best I can do for you is $300. No, the best you can do is leave, thank you, and have a nice day.
Kristin Starkweather
2 years ago
Hurley destroyed our new disposal by using glue. Waste of money. It is impossible to get help because it is all franchises. Good luck.
Excellent customer service from the very first encounter over the telephone. I truly appreciate customer service and the lady on the phone as well as both technicians that came to my home. They were friendly and informative. Customer service is such a lost art now days. Thank you Mr. Rooter professionals!
Eileen Lurman
4 months ago
OK Rich was very professional. He knows his business very very well and he even helped me look for my pet lizard that got loose, so give them all the stores you have.
Nischal Singh
2 years ago
I really appreciate the professionalism, punctuality and valuable suggestion. I called them late at night since my basement was flooded very bad. The tech Mr. Rich Bush was assigned to me. He was extremely professional, punctual and he cared. Since this was my first encounter he not only did what he was assigned for but he shared ways to prevent it fromHappening. Rich Bush is awesome gentleman. I highly recommend him.
Marcelo Wright
2 years ago
Mr. Rooter Plumbing of Greater Baltimore, MD, was a great company to work with! As soon as I posted a request on HomeAdvisor, I received a call from them to schedule a free estimate appointment. Within the hour, service technician Michael P. was there. He was very professional, courteous, respectful, polite and showed his expertise.Within 24 hrs. my faulty pipe was fixed. The work was done efficiently, professionally and with minimal intrusion to the worksite.I am a happy customer and highly recommend the company and the technician Michael P. Hard-working and overall nice/friendly/respectful guy!
Great install, on time and very professional.. Rod did the work..
Ardavan Aliabadi
a year ago
We hired Rich from Mr Rooter. He did a fantastic job. My mom is in her 70s and he was very courteous and respectful. We will hire him and mr rooter for any of our future jobs and highly recommend him to our friends & family. 5 Stars!
Katherine Montgomery
2 years ago
Joe was very professional and courteous. I highly recommended this company. Their pricing was the best in the area, out of four estimates.
Antonio Sanchez
a week ago
Stephen was on time and a great help! Handled the installation quickly as well. Would hire again and recommend to anyone looking for a plumber!
Steven Bahner
4 years ago
Robbie and Chris did great work today. They were very virtuous and prompt. I will use this company for further business.
Stefan Strother
4 years ago
Had a pretty bad tub leak, called up Mr. Rooter and they sent Robbie Whitley. He was professional and quick. If I have any more plumbing problems I will be calling him again.
Great service. First I was pleased to get appointment quickly and the company has a 2 hr appointment window instead of 4 like some others. Ron was knowledgeable, courteous and on time. He explained what was going on with my shower drain and the toilet and gave me options for resolving the problems to fit my budget.
Tim C provided professional and excellent service. He has a great personality and is very knowledgeable. Love the quality of work!
Thank u mr rooter and Ron.. Needed new valve and he got it worked out... Wouldn't call anyone else
Steve Kershaw
4 years ago
My kitchen drain was clogged and I called mr rooter, Ron Rice was my tech, he did a great job. Would love to use again. Will always ask for Ron and not just be my cats like him but I do as well. Great respectful honest man.. thank u ron
The young man whom arrived on time was incredibly thorough in his description of what needed to be done. He performed the work quickly and well. He was also dressed professionally and clean. I’ve already shared his name and the store location to a couple neighbors.
Excellent service, response time and communication. We would highly recommend these guys!
fisayo Akanni
2 years ago
Mr. Joe is excellent and knowledgeable, kind and brilliant. Very professional and kind. He enjoys my highest recommendations.
Thank you Mr. Joe for being a joy to know.
Mr. Rooter Plumbing’s technician Robert Sawyer has done a great job on my condo bathroom faucet repair. Robert is very professional , courteous, on time and skillful experience. Highly recommend Mr. Rooter Plumbing of Greater Baltimore.
Clogged drain was my problem, Ron was my solution. Thx mr rooter all my worries down the drain. And very fast I must add!
Anita Hampson
5 months ago
This company and all of its representatives were not only prompt, capable and professional, they went out of their way to make sure I understood what caused my problem, told me what they were going to do, and notified me of progress. Before they left, they even planted grass seed on the site and covered it with straw. I will use them again without hesitation. Thanks, gentlemen; you were all great!
Christopher Alsruhe
2 months ago
The technician was very professional and friendly, and explainef things to me. He was able to show up a few hours ahead of schedule.
karina sabasa
2 years ago
Paige Sullivan
4 years ago
Derek was prompt and professional. He explained why the work which had been scheduled was highly necessary and knew exactly what to do. Another company representative had been out the day before and had quoted us a reasonable price for the job, for which we were appreciative. Derek was efficient, polite, and neat. He was a pleasure! I will use again and will refer the company.
Great service and follow up service from our Technician Robbie. Would recommend for any plumbing work.
dominic galloway
3 years ago
Rob and joe Came and fixed the problem did a good job and I was really happy whit the service
All parties were wonderful -- I think we had the entire crew at our home fixing our Water Main issue -- it was completed in in one day and everyone was so very nice and professional.
Carl Jackson Sr.
3 years ago
Rich Bush and Robbie Whitley did an excellent job replacing my water heater. They were on time, very professional, and very friendly. They really knew their stuff!! I am very glad I called Mr Rooter Plumbing for this job. These guys did a great job!!!!!! Thanks.
Patrick Boxall
a year ago
Great service on a holiday weekend! When our water heater started to leak Friday night of a holiday weekend we were expecting a long 3 or 4 days without hot water. In fact, after connecting with Mr. Rooter Baltimore, we got some immediate technical assistance and a video “diagnosis” of the problem, and James arrived before 9 am on Saturday to start the job. With a helping hand from his colleague Arya, James was able to get the water heater quickly switched out, and everything cleaned up. Problem solved! Thanks, Mr. Rooter.
Cathy Marzola
6 years ago
Marvin da Martian
3 years ago
Rob & Vinton were a pleasure to work with, Prompt & Professional. Thanks‼️
Vivie Bolgiano
3 years ago
My Service tech was Robbie Whitley . He was very knowledgeable, professional and thorough. I do recommend him highly for any future needs for repairs in my home. And I will recommend your company to my friends and family .
Andrea Keating
4 years ago
Robbie and Mike did a great job replacing our hot water heater and garbage disposal. They should up on time (actually a few minutes early). They explained their work, kept a very neat work area and triple checked and tested all before they left.I highly recommend them!
Joe was amazing. On time, thorough, and communicated throughout his work. Everything is working great now!
I had to call today due to a major drain back up and the said they could get there between 10 and noon and they sure did. The young man they sent Rich was to say the least outstanding! Friendly and for sure dedicated and knowledgeable. Did a fantastic job in getting the drain opened and a real great job of cleaning everything up. I will certainly use them again if the need arises and hope I end up with Rich again
Rich Bush was excellent. Had our water heater replaced, Rich’s initial consultation visit was so helpful and informative, I requested him back specifically for the installation. The installation looks great, he was efficient and timely, without compromising quality. Seemed to genuinely enjoy his job, and was just all around pleasant and helpful. Highly recommended.
Called Mr. Rooter about my water heater issue. They sent Ron and he did a wonderful job. Explained where my new valves were, and how to use them. If I could I’d give 50 stars. Great company and super fast technician.
Great experience with Rich today! He explained what the issues were walked me through what he was doing. Extremely professional great customer service.
Keisha Johnson
a year ago
They came out in such a short notice from Home Depot not wanting to install my dishwasher because it wasn’t to their standard. Don’t have them installed it get Mr Rooter for a great price an way better guarantee. Jordan was the best an careful how he treated my home with respect. I officially have new plumbing company I can count one
Kerry Baldwin
3 years ago
Nate Hurley came out , same day I called, on time!! He was courteous, respectful and personable. He did an awesome job!!! I would highly recommend this company, especially Nate!!!!
These guys were awesome today. We had an emergency water leak behind the drywall in our basement. We called and within an hour, someone came, did the estimate and so we decided to do the work right away. Rich and Robert did an excellent job making our water issue disappeared. Excellent communication in explaining the problems and getting the job done in a timely manner. Oh, and they wore their masks and shoes cover. We are well pleased with their service today, all within two hours. AWESOME JOB!!
Laura Parkins
4 years ago
Robbie was our technician and he was great! Very prompt, efficient and fair in pricing. He was great about explaining everything and offering opinions on what we might need. We will definitely use them again!
Quality service, great customer service !
Thomas Gentry
4 years ago
Robbie Whitley was punctual, quick, professional, and friendly to the pups!
Rich was able to come out within hours and replace a sewage ejector pump for us - we couldn't have asked for faster service or better work. We thought we'd be waiting weeks for an appointment and even longer for parts, but it was a total of 4 hours from our first call to job completion and being emailed our paid receipt, including a visit to diagnose the issue, 30 minutes to run go get the part, and under an hour to complete the installation and clean up.
Tobias Escalante
3 years ago
Rob and Rich where extremely professional and went above and beyond to make sure everything was done correctly. Will use them for future projects and highly recommend.
Joe Nicholson cam e to help me replace three faucets - two of which had been there aver 20 years. Joe was very helpful in discussing what I should buy to replace the faucets and was efficient and timely in doing to replacements. I would request Joe to do work again.
Edward Johnson
2 years ago
very professional , arrived ot time.. technician very courteous and did an excellent job. highly recommend.
Sandy Washington
2 years ago
I had a sewer blockage. Richard from Mr Rooter of Greater Baltimore resolved the problem in a timely matter. He was very professional and courteous. Thanks for all the help. It was much appreciated
Sharon Waters
2 years ago
Richard Bush was very helpful and professional. Definitely deserves 5 stars.
David Guzewich
2 years ago
technician rich was very curteous and professional. I would recommend him for any job
selvin castro
2 years ago
Mohsan Khatana
5 years ago
Bad experience and I wish I can rate them below a Star . I called them for a clogged line in the restroom . Erica who answers the phone scheduled me the same day between 1 and 3 PM. The tech came at 3:30 and I explained it to him that the toilet clogged and this is a Gas station business and we need to fix it asap because the restroom been out of order since the day before and no customers been able to use it. I opened the door for him and he went inside to check and I came back to the office. He never came out a gain to tell me what was the issue, so I went back inside to ask him of what happened and here is the tech sitting on the toilet and using it even thoug he knows the toilet clogged. I came back and waited for him to come out. He came out after he was done and i pointed to him that waste water 'll be flooding in the Store. I asked him about the estimated price to fix it. He's telling me $629 to bring a snake to run it. I said no too high but why would u come in and use our restroom and you know its out of order and make in it worst. His face turned red and didn't have an answer . I ask him for his name and his manager no response. He left and took off. His service manage called after I report him to the office and he was worst than him. They will set u up so they can do the job. They are unprofessional and robbery.
Quinn Cassidy
3 years ago
Rob and James did a toilet replacement for me and were fantastic. They were patient and willing to do some basic teaching about this repair and future plumbing projects. Their work was quick and top notch. I had initially been concerned because the morning of the repair the original plumber scheduled got a flat and was going to miss the window. As my schedule was very tight, the company quickly dispatched Rob and James and we met the time slot. I'm definitely planning on using this company in the future, and specifically requesting Rob and James. Thanks!
Barry Glazier
6 months ago
Phillip, was very courteous and professional. He is the first plumber I have used that is very concerned about cleaning up.They do not charge for estimates!Definitely recommend Mr. Rooter and Phillip
Rob and Rich worked on replacing the pipes in our entire house. They were very respectful, professional, and hard working. They were always willing to answer questions and/or do a walkthrough of the work being done. They were also very careful and considerate about cutting holes in the walls to try and minimize the amount of repairs. After they were all finished they cleaned up after themselves so that it looked like they were never there. I was impressed with the amount of work they did in just two days, especially given the difficult layout of our house. We are thankful we had them on the job and will be requesting to work with them on any future work.
I needed a shower faucet repair and Rob and Rich came to the rescue. Fast repair, many thanks!
Christal Henry
4 years ago
Ron Rice is very professional,job is complete and neat👌🏾!! Very Informative and timely!!
Douglas Glotzbach
a year ago
Andrew Suggs Jr
3 years ago
Rob was great
Liberty Perry
4 years ago
I called mr rooter bc home Depot wouldn’t come out to fix my dishwasher they installed!
It’s never worked since they put in. Thank goodness for RON RICE! He fixed all my issue in less then a hour. Will always call me rooter for all my plumbing needs
Michele Conneely
a year ago
The technician Richard Bush- was extremely professional and friendly. He arrived earlier than stated- after a call to ask permission. He had all needed materials to fix our valves- main turn off valve broke.I will always call Mr. Rooter and ask for Richard when having future plumbing needs.
Winston Johnson
2 years ago
Rob and Andrew did an excellent job installing a brand new sump pump for the basement. They made sure to show me how everything works, cleaned up afterwards and were quite friendly as well. Thanks again!
Called Mr rooter bc my drain was clogged.RON came and all my problems in a flash went down the drain literally!!! pleasant and professional.cant have a better plumber
I highly recommend Mr. Rooter for water heater replacement service. Robbie and Rich came to my house on July 5th, 2019 and install a power vent water heater. Before I talked to Robbie and Rich, another company tried to upsell a tankless water heater for over $8,000. However, Mr. Rooter recommend me a 75 gallon power water hear which costs less than half of the tankless water heater. All the fittings and pipes were professionally routed and connected. I like their new fitting technology which doesn't use any solder. They cleaned up the area of working neatly. They even help with stacking my drier on top of my washer. I am more than happy with their service.
Janice Szewczyk
2 years ago
good professional really good
Derrick Michael Williams
3 years ago
Rob did an excellent job installing our new sewage pump. Rob is the reason we will always contact Mr. Rooter for plumbing services!! First class service!!
Sergio Jimenez was on-time, masked, shoe covers on, and totally knowledgeable, kind and friendly on top of it all. AND available on a weekend without punitive charges. The toilet is fixed and flushing. Thank you Sergio, thank you, Mr. Rooter.
No charge for an estimate, but tore out my wall, and ceiling charge me 284.00 to do so...just to replace a stem value which cost 364.00....left my with extra repairs
Robbie Whitley from Mr. Rooter was the technician we seen. Friendly, professional, and did amazing job installing new appliance due to a leak in the tub also clean up after himself. Thank you again
Robbie Whitley from Mr. Rooter - Baltimore was a pleasure to work with. His experiences with service and new build plumbing were leveraged to make him the perfect professional for our job. His transparency, honesty, professionalism, and customer focused mindset made our experience with him overall excellent. His friendly demeanor did not distract from his laser focus on the work, but it made him approachable to ask all the questions we needed to make an informed decision. The cost was tough on the wallet but the level of service and quality of the work helped absorb the shock. We would recommend Mr. Rooter Baltimore for your future plumbing needs and be sure to ask for Robbie Whitley you won't be disappointed.
We needed to get two sump pumps replaced and Mr rooter provided us with the best price especially the fact that one of the sump pump was a makeshift and needed to be redone to work more efficiently. Rob came out and did both of them and he took the time to explain to us what he was doing and was extremely professional. We will be using Mr rooter for all our future plumbing as well as recommending to our neighbors as well.Thanks Rob you have made our day
Had Rob install.a kitchen faucet he was fantastic hes done work before installing a sump pump.line I will.always use Mr Rooter as long as they have plumbers like Rob Whitley
Ronalda Parker
4 years ago
Joe Nicholson with Mr. Rooter Plumbing Greater Baltimore was at my home today to fix a leaking toilet coming from my upstair bathroom. Joe was very professional and informative I was very pleased with the outcome.
Very professional. The guy did an amazing job.. installed a water heater. If anyone is interested in the prices a 40 gallon water heater was almost 1900 and a 50 is almost costs 2k. So this might be helpful to someone . Job took approximately 2 hours .
not only did Rob and Kevin come out in a storm and install the outdoor shower, but Rob was very thorough with the instructions for winterization AND so pleasant. Mr. Rooter has my business from now on...
Tisha Thompson
4 years ago
We lost our heat on the coldest day of the year. After calling multiple companies, John Peddicort with Mr. Rooter was the only one who could figure out what was wrong with our gas-powered boiler. He quickly got our heat back on, but then came in the next day, on his day off, to get our 10 year old system in safe working order by going through and fixing all of our radiators and replacing gauges. He discovered the sensor that shuts down the boiler for carbon monoxide poisoning was broken - meaning our family had been at risk of exposure even though multiple technicans had previously told us nothing was wrong with our boiler and they couldn't figure out what the problem was. John, along with help from Kevin, went above and beyond on a bitterly cold day. Cannot recommend them enough!
Great company to work with, I own 2 businesses one Rainbow international of Owings Mills, where we do water and fire Restoration, the other one Machados Carpet Services where we do full services construction, we used Mr Rooter for everything related to plumbings all the time, this is great company to work with I definitely recommend them to friend and family.
Exceptional service,knowledge young man to boot. On time and cleaned up great. Thank you Ron Rice.my new a+ tech.
Bruce Campbell
3 years ago
Used Home Advisor as recommendation for Mr. Rooter of Baltimore and was completely satisfied with their performance. Tech Rob Whitley was pleasant, very professional, and completed the job on time and at the cost proposed. I would strongly recommend Mr. Whitley to all who need a plumber.
I replaced my water heater . My technician was Mr. Donald Smith did a very good job.
Ron is my tech aNd service was great. Very happy with work performed. Took time to explain everything he did. Even gave me other options..👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Melissa Stroup
3 years ago
Mr. Rooter's service is fast and reliable. The technician, Rob W., is very professional , polite and efficient. I also appreciated the calls from the office to let me know the tech was on his way.
Selita Summers
4 years ago
Robby and Rich were excellent. Very professional and extremely informative. They worked quick and were willing to educate us throughout the entire process!
Quick response time. Excellent service.
My wife and I very much appreciated the efficiency and quality of the repair completed by Mr. Rooter. I called around 10AM and they had an associate, Joe N., at our home by 5PM. An email was sent with a picture and the name of the plumber who was arriving and my wife knew who to expect while I was at work. Joe arrived and was quick and thorough with the repair; he arrived with a mask and wore coverings on his boots; and completed the repair exceptionally quick. Mr. Rooter's efficiency and Joe N.'s professionalism will certainly put this company at the top of my list for a recommendation.
Mike provided high quality and excellent service. First rate!
angela kostka
4 years ago
I had the pleasure of working with Mr. Rooter technician Joe Nicholson he was personable, polite extremely skilled. He did a phenomenal job at replacing our fixture in the bathroom he walked us through each step was punctual again polite smiled a lot was upfront about pricing.it was a complete pleasure and I will definitely be calling on mr. Rooter again specifically for mr. Joe Nicholson.
Rob was my technician and he did an amazing job. He was very knowledgeable and patient.I will use this company for all of my future plumbing needs.Ivy M
I’ve worked with Mr Rooter a few times this year and can highly recommend them. They are prompt, courteous and professional. Special shout out to Tech Robert Sawyer! He always delivers more than required. We appreciated the extra effort!
Do not use this company. I had new faucets installed in my bathtub and at began to leak ever since. I had them cone out 3 times to address the issue to no avail. Now that my warranty is up they continue to give me the run around. The Service manger told me to get a new shower head and said he would come out to install and if the leak persisted he would replace the hardware and just charge me labor. Now he is dodging my calls and does not remember what he said. I have to pay to get another company to fix their unprofessional work. AVOID THIS COMPANY!
Jimmy Edgerton
3 years ago
Rob W was awesome and stayed extra hours to get the job fixed, while using multiple trouble-shootings.
Nancy Snowden
3 years ago
I would like to commend Rob Whitley for outstanding service. He assisted with a difficult plumbing issue on his own time and was able to fix the problem. Joe was also very professional and helpful. They deserve a bonus!!
Kenneth Boheler
a year ago
The plumber, Phillip Vo, was very knowledgeable and capable. He arrived on time; he assessed the problems quickly; and he resolved all of our plumbing issues (replacement of faucet and problem with toilet). He was friendly, and what most impressed me about him was his efficiency. All of the work was done reasonably quickly, without the identification of new problems, and it was done to a high professional standard. I will likely go through this company and request this plumber for all future needs.
Susan Weinberger
a year ago
Their response was prompt. Phillip arrived, had a mask on, put on booties, assessed the problem, quoted a price (and kept to it) opened the drain , ascertained that there was no other blockage in nearby pipes (there was), and finished the work which was a bit tougher than we thought. He was pleasant and professional, and quite thoroughly cleaned up after the work was done. We appreciate their reliable, good service. Hope not to need this work any time soon, but certainly can recommend Mr. Rooter.
Bhumi Patel
11 months ago
DO NOT USE! The company told us it was a free estimate, but the technical asked for $80 to check and diagnose an issue. We were forced to pay them money even after calling customer service. Deceptive information given during appointment booking! BE CAREFUL in using them
REBECCA MARTIN
a year ago
Could not find fast service for our kitchen sink stoppage until I foundMr Rooter. Our technician Phillip came and found the problemand told me what needed to be done. He came the next day andhad to work all day along with Duane ,, solved the problem.The mess they had to endure you would not believe. It must have taken3 hours to clean up. They did a great job. Would recommend thesemen anytime.
Andrea Fraser
4 years ago
Rob and Rich did a great job!! Pricey but they got the job done
Raphael Outlaw
4 months ago
I was contacted within minutes of putting in a request, and Dee able to come quickly and take care of my clogged drain. He was able to consult me on the best solution and resolved my problems quickly and efficiently.
Robbie Whitley and Rich were very professional and was able to complete my plumbing job quickly. Thanks guys for doing a great job!!!!
Michael Malvaso
2 years ago
Had a kitchen faucet and dishwasher installed. Technician Robert was on time and explained what needed to be done. Was very satisfied with the experience. Will definitely use again.
michael mahaney
4 years ago
Fast and professional service with work area totally cleaned when Robbie finished sump pump replacement
Deborah Ransmeier
3 years ago
Professional, courteous and kind. Made sure I was satisfied before he left. I forgot to mention my technicians name. Richard Bush.
I highly recommend him.
Katy Winn-Ritzenberg
4 years ago
Excellent, fast service. Robbie Whitley was great. I will use this service again.
Joanne Horrell
4 years ago
Ronny Rice came and fixed our clogged bathroom sink. He was on time, very knowledgeable and even fixed a minor leak while he was here. Thank you, Ron! We will definitely call them again. Rich & Robbie were able to unclog a drain without having to do more expensive pipe replacement. Very good work.
Corletta Black
6 months ago
The plumber was knowledgeable, professional, and experienced.
Had new counters and a sink put in, in our kitchen. We needed the pipes underneath shortened to fit our new sink and we also needed a new garbage disposal. Response time was great and Robbie Whitley did a great job. He was friendly and even made sure to talk to my 2 kids and give some attention to my needy puppy!
Technician was very knowledgeable, I know because we had several other tech out for the same problem however, the old property manager settled for a cheaper option. Tech identified the problem(s) surrounding valve and gave me several options which include a good better and best scenario and price points. He was quick and precise.
John Springer
3 years ago
Got two toilets installed same day service. Everything went well, and very happy. I probably could have saved few bucks by getting the toilets myself, but the extra in price was well worth the immediate service I received from Mr. Rooter. My techs were Robert Whitley and Rich Bush who were both very nice and professional.
Sherri Kraemer
3 years ago
EXCELLENT SERVICE! I would highly recommend!
I am very happy with the work that plumber Tim Chesser did at my home in Montgomery County, MD this week. This company was a recommendation via Angie’s List so I gave them a try. They offered terrific availability, and I was even able to add another project to the job without any trouble. I will definitely use this business again and I will ask for Tim. Very pleasant office staff, too.
Very personable professional plumber I have ever meet. He is punctual very knowledgeable ; he takes pride on his job.I saw quality work.🙏🏽
I would recommend him any time.
Robert Whitley was ontime fast and professional would definitely recommend!!!
Problem started awhile back. Drip drip drip. So I called mr rooter, they sent a great guy named Ron.. Ron listened to what issues we were having and found the best solution for us. We decided to replace the faucet. New moen tub and shower faucet. He cut access and cleaned area. Would give 10stars.
I'm very pleased with Mr. Rotter and the tech I worked with, Joe Nicholson. Joe did a great job of communicating with me. Explaining my plumbing repair (Toilet replacement) to me. I was able to get a new toilet installed the same day, when I was looking at 3-days to get the work done. I will call Mr. Rooter again the next time I need plumbing service. Thank you Mr. Rooter and Joe Nicholson. Pete C from Bethesda.
Dawn Cronauer
3 years ago
Mr. Rooter called within minutes of my request for an estimate. They were able to send someone out within an hour. My technician, Richard, was wonderful. He was helpful and informative and was able to fix my sink issue right then and there. I have never had a plumber come and fix a problem so quickly! I will definitely use Mr. Rooter in the future!
Mr. Rooter will make a lot of false promises then after they get you to pay for the $639 bill for a simple drain snake. They will not follow up with you on anything they promised!I had a drain backup in my basement and called Mr. Rooter. They sent someone next day for an estimate. Before authorizing the service I was promised a 90 days warranty and that they would record a video of the main sewer line and send it to me. Those were the deciding factors for me in using Mr. Rooter.Their so called plumber was a skinny young kid who could barely carry the machine on his own. I ended up having to help him carry it down to my basement and had to assist him through the entire process of sneaking the drain. He seemed to lack both experience and the proper equipment to get the job done.At the end I asked about the video inspection and he told me that they would need to send someone else for that. He assured me that I would be contacted within 48 hours. I asked for a receipt and he told me that it would be emailed to me because they are a paperless company.Fast forward 5 days, I still didn't have a receipt and none had contacted me for a video inspection. I called in and the people on the other end, one of them claiming to be the manager were extremely rude and full excuses.I asked for a copy of my bill and he reluctantly emailed it to me. After taking a closer look I noticed it had two FORGED SGINATURES on the service agreement and it stated that there was only a 30 days warranty. I called them again and spoke with the rude manager once more and he told me that he would not honor the 90 warranty promised by his technician. I still don't have the video inspection that I paid for. My advice is to call ANYONE BUT MR. ROOTER.
Monica Cauthorne
3 years ago
Rob and Rich did not properly resolve my issue. Meanwhile, spending hundreds of dollars with a different plumber to easily fix what they couldn’t do. Manager was not helpful and continued to try and rip me off. Do not waste your time or your money!
Michelle Zaleski
9 months ago
This company saved my whole condo building. My friend hit the main water pipe accidentally and it was not an easy fix for them especially on a Saturday at 5-6 pm. My deepest gratitude to Tim Nason and his boss too. It was a huge problem, it took them til 11 pm but they didn’t give up til the huge leak was repaired and we all had water again. Thank you guys so much.Seriously consider this company above the others!!!Michelle Z
Nicholas Commarata
a year ago
Horrible
So this is my first time using Mr.Rooter have been using in the past Len the plumber well never again. The gentlemen who came to my house James Cornish went above and beyond helping me with my plumbing issue. Very curtious and friendly. Will have my whole family use Mr Rooter from now on. He was even concerned about my dogs outside and I couldn't believe how well the dogs did with him. What a pleasure. Thank you so much for you sending James Cornish into my home. Evelyn D. Dowdy
Matthew Stephens
3 years ago
Joe did a great job at explaining the situation for me. Highly recommend.
John Arrington
a year ago
Richard Grace
11 months ago
Sump pump replacement.
Raquel Gosling-George
8 months ago
I appreciated the excellent work that Mr. Rooter provided through their technician Mr. Cornish. He was very professional, thorough and did a great job. I will definitely use Mr. Rooter for more jobs.
Ginny Rogers -DNR-
2 years ago
RIchard was super communicative and did a great job installing our hot water heater! So happy for a hot shower!
Rob & Vinton came through in the clutch for me today!😁💯...really happy with the quality work, customer service and realistic updates to arrival time. ....these gentleman were professional from start to finish; want solid work done when it comes to plumbing?!...call Mr. Rooter up ASAP!!!☎️📞
Wanda Holloway
3 years ago
I had a situation that needed taken care of pronto. They were very quick, professional and made my headache go away. Thanks Mr. Rooter!
Rich Bush was very courteous and thorough. Explained everything in detail and did a great job cleaning up. Would recommend!
Hopkins Tamil Sangam
4 years ago
These guys know what they are doing. Very pleased thank u Ron.
Robbie and Rich were fantastic. They were on-time, diagnosed the problem quickly and solved it succinctly.Great to work with and very personable
Matt Donnelly
3 years ago
Rob was FANTASTIC!!!!
Ron, arrived on time very courteous and installed faucets quickly and accurately. Excellent service. Thank you.Kristin
The manager addressed my situation in minutes! He had me text pictures of my situation (water heater leaking water) and had a technician out the very next day and replaced the water heater. The technician was very polite and did an amazing job. He also pointed out several things that need to be addressed that would have turned into a nightmare had he not brought them to my attention. Amazing service!
Catherine Huggins
2 years ago
Professionals, on time and good work. He was great.
Sandra Garrett
9 months ago
Sump pump check
Claude Campbell
3 years ago
This is my first plumbing situation being a new home buyer. So I reached out to Home depot for help. They tooked my information and less than 12 hours I had a called from Mr. Rooter company. They told me that the technician will be out between 10-12 am. Mr. Robbie Whitley and Mr. Vinton was here by 10 am, they bought did a excellent job. Mr. Whitley even extended his self by showing me how to winterize my pipe. I truly appreciated the service of your staff. I look forward to work with them in the future also recommend them to any one in need. Thanks again for your excellent service.
They keep you very informed on when to expect the technician. Don was able to pin point the problem, gave me the price and we got the job done! Very neat and professional.
Albertine “Smoothie” Staton
2 years ago
Robbie.W and Kevin install a vanity and faucet his work was excellent, I am sure my husband will be happy when he see it. And he is a nice person so talk to. Thanks Robbie and good luck 11/6/20
Rob Whitley installed my new bathroom sink faucet. He is very professional and courteous. He arrived on time and completed the job fast and efficient. He was even gracious enough to look at my jacuzzi tub and hook back up the tube, for it to work again. Highly recommend Rob at Mr. Rooter Plumbing. Five stars.
I called mr. Rooter after I tried two different plumbers none of them could service the problem I had that day except for this company. They were accommodating professional got to my house very quickly and Donald Smith. Individual who worked on my issues was fantastic I definitely will recommend this company to other people
Rob and Brian did a fantastic job replacing the hose spricket and explained best practice with keeping water pipes from bursting.Also, Mike Peterson was very professional. In providing a timely and accurate estimate required by USAA in order to begin restoration.Thank you all for helping me thru this debacle.
ANTHONY WOODMANCY
2 years ago
Robert Whitley, Senior Technician, and his assistant Andrew Donham provided root removal service for my sewer line. Robert was very professional and provided great information throughout the process. I had a good experience and would recommend them and the company in the future.
Steven Krempasky
4 years ago
Joe Nicholson was amazing. Very helpful. Did a great job. Highly recommend.
Technician very easy to talk to. Very knowledgeable. Very expedient with the work. Recommended a future change for the overall plumbing improvement of my home.
Richard Stevenson
6 years ago
We had a clogged sink drain line so we called Mr. Rooter. The good news was they came out quickly and the technician was very nice. The bad news is their price was about three times what it should have cost. I called a local plumber who came right out and took care of things for about $130.
Marie Balderson
3 days ago
Steve & Arya installed my new water heater in an efficiently timely manner. They were very careful and polite. We would highly recommend Mr. Rooter for any plumbing situation. Stuart & Marie Balderson
Nasim tehrani
6 years ago
We had an amazing experience with Mr.Rooter plumbing. We had days of water leaking into our basement from the heater tank. They were very understanding and professional. They came the next morning and within the end of the day a new tank was installed. We are very happy and highly recommended.
Rhonda Mccray
2 years ago
Very competent and professional
Madelyn Wilson
8 months ago
Brandon feed Brandon feed was very professional polite all the things I want in a things I want in a plunthe things I want in a plumber the things I want in the plumberthe things that I want it Anna Plummer w was all the things I wanted in a plumberwas
raymond Redmon
3 years ago
Great service came in trouble shoot the task at hand gave me a free estimate, we sealed the deal .tech worked in a timely fashion , fished the job service restored customer happy!!!!!
Phillip Reynolds
3 years ago
Richard Bush was excellent. He had a frustrating task but handled it with patience and demonstrated expertise. Would definitely recommend.
Jason Pazornick
3 years ago
I had a leaky pipe in a hard to access area of my home which is why I needed to find a plumber. Mr. Rooter was super responsive and was able to come out right away. My technician (Joe N) was extremely professional, knowledgeable, and courteous.my only request for the future (which is very nit-picky and only to encourage professional development), would be when removing drywall to attempt to make cleaner cuts to make it easier for the person doing the drywall repair. Just a suggestion, overall I am very pleased with the plumbing work done.
Very professional. Robbie Whitely was the technician. He was on time and finished the repair promptly. He explained in detail the repairs performed. Higly recomended.
Melissa Hauprich
3 years ago
Very professional and quick. Joe was very knowledgeable and was able to take care of the issue within an hour. Would absolutely call them again.
Fabian Oncena
4 years ago
Thank u mr ron with mr rooter. My tech was fantastic and explained entire job. Happy to have him back anytime.
Faustina Acquah
2 years ago
Joe was great
Rosita Fanning
4 years ago
Joe and Justin did an excellent job fixing a very difficult plumbing problem we had with our sink very courteous and professional. Thank you..
Technician Vinton was very professional and did a great job replacing our sump pump when our old one quit and our basement flooded.
Called them when our sewer line failed inside the house. I was in a hurry and used them because they were the first to be able to show up. The entire sewer line from back of house through to the street out front wound up needing to be replaced.Issues I dealt with:1. The overall cost was much more than others in my community have had to pay for similar work.2. I pointed out to the foreman that some of the lines were not properly sloped, so he had to pull them out and redo them. A typical homeowner would not have checked. I'm glad I did.3. They said everything was properly permitted. Giving them time to file everything and get records straight, I waited a week and called the local permit office only to find out nothing was even filed. The permit office took over from there, and it was resolved quickly.4. The above was mainly prompted because I found out that no one on site during most of the work was a master plumber or even adequately licensed as a journeyman. When I called them out on it, the boss promptly showed up to look everything over, but it was still not proper for that to happen.5. The salesman talked about how they would protect our furniture, kids toys, and other stuff with plastic. Nothing was done to keep the place clean. Everything was a wreck. They gave me a $300 credit to pay for a cleaner, but that should not have been necessary. There's still dust inside some things that will probably never get clean.6. My front yard was completely trashed, including significant damage to a tree, a broken railing, cracked sidewalks, and a broken water meter box (that still isn't fixed). They insisted it was because of the depth of my line, but I have heard numerous people in our neighborhood say they have never seen anything like ours when other lines have been done.I could go on, but these are the low lights.
Michele Glock
4 years ago
nJoe and Justin did an awesome job fixing my main drain problem!
Benjamin Rakowski
5 months ago
Jordan was professional, on time and explained everything he was doing in an easy to understand way
called mr.rooter,they sent tech,ron. and im so thankful for it..thank u mr rooter. thanks ron
I was driving on I-83 today in the Etters area when one of the drivers started tailgating me. I was going 70 MPH in a 65 MPH zone. He then passed me and sped up to about 80 MPH. I know this because I sped up to that, and he was in front of me. I have never used their service, so I can't comment on it, but if the driver was on that rude, I don't know if I would want to use their service.
Don Smith came this afternoon to install new kitchen faucet I purchased. The old one was original to the house (35 years old). He was incredible! He worked quickly and thoroughly. He was very neat and clean! I will use him and this company again if I need plumbing work done. Definitely deserve 5 stars!!!
I was not birthed with strong Fit-It Skills when it comes to around the house. I know when I need help ... Mr Rooter of Greater Baltimore has been a savior numerous times. Each time they are right there (even during my Thanksgiving Disaster of 2018). This time around ... Tech Joe Nicholson was extremely friendly and helpful. He arrived early and jumped right in ... He has major skills and personality! So ... when the next time comes where I blow up my plumbing ... Speed Dial is set for Joe and Mr. Rooter of Greater Baltimore!
Very professional. They showed up on time and took care of the problem.
Mr Rooter will be our plumber of choice from now on
Joe Nicholson was awesome! He helped me fix my garbage disposal quickly and efficiently!
Katie Chisholm
2 years ago
If you are desperate to have a plumbing emergency fixed please DO NOT CALL THIS COMPANY. We called this company hoping they could come out quickly to inspect a clogged bathroom drain on (8/19/20). The technician never even told us his name. He immediately diagnosed the problem as a clogged sewer line without even inspecting our toilet or pipes. He told us it would be $579 to snake our line and that he would have no problem clearing the line, again without even visually evaluating the plumbing. The technician proceeded to set up all his equipment in my residence without the use of protective gear or tarps, he even joked to my husband how dirty and covered in sewaged the equipment was. My 5 year old son had also had a surgical procedure done the same day so we were obviously concerned about the germs and bacteria being brought into our home and sat on the floor without a tarp or covering, the technician said they follow a rigorous clean up procedure once they are finished. After sending the snake down 45ft the technician told us out main line was broken outside the house and that he had to call his manager. We later found out from another professional plumber that 45ft wouldn't have even been enough snake to reach the outside line. The technician came back in and advised us that his Manager could send another crew to our house the next day to run a camera and evaluate our broken line from another $400. I advised the technician that we weren't comfortable with that considering that we were not having any other signs of a broke pipe. I also asked for the technicians supervisor's phone number so we could speak to him about the price to partially snake our line since the technician guarunteed he would be able to unclog it and did not. The technician told us he would give us the number once he packed up. He proceeded to pack up his gear, performed no cleaning, left our bathroom and hallway completely covered in sewage. He put our toilet back on but left a piece of the toilet in our bathtub, completely foregoing to install it under the toilet. The technician advised us that he would be back with his supervisors phone number. He NEVER RETURNED, got in his truck and left. No formal bill was given to us, no statement of what services were performed. We don't even know his name. I have photo evidence of all the damages including damaged to our floor and woodwork. This was the WORST EXPERIENCE I have ever encountered with a professional company. I felt completely taken a advantage of, it felt as if the technician knew we were desperate with a sick child and he saw a opportunity to exploit the situation. We are assuming the company will try to bill us for this botched experience. PLEASE DO YOURSELF A FAVOR, DO NOT USE THIS COMPANY. If anyone is interested in seeing the photos please email me at
[email protected].
Called Mr.Rooter, my tech was Ron. They came out the same and next day to get my valves replaced and get my water back on. They were great. Highly recommended.cant wait to have back
Joan Brown-Smith
2 years ago
Excellent job, will definitely call them again for my plumbing needs!
Rob and Rich were on time, courteous, and did excellent clean up after the job was complete!
Very prompt and professional
WIlliam Donovan
2 years ago
Joe Nicholson was extremely professional and thorough. Arrived on time and completed the job efficiently. Went above and beyond and explained the benefits of the warranty and how to clear up a clog if needed in the future.
Rob Whitley did a great job explaining and repairing our leaking faucet.
Carlos Dorsey
5 months ago
Wow! What a breath of fresh air using Mr. Rooter through Neighborly! The phone customer service was great and accommodating! Then the Senior Technician “Richard Bush “ notified me when on his way, was on time, Extremely professional, knowledgeable and thorough!!! And then their pricing was half the price of their competitor’s - Len the Plumber (unbelievable!!!)! I am soo very happy I didn’t settle on the price from Len the Plumber and decided to give Neighborly-Mr. Rooter a shot! The experience in this day of mostly poor customer service was Way Above what I expected! Thank you again Richard for your great work and thank you Neighborly for the excellent excellent customer service and experience.!!!
Plumber provided a free estimate and was able to start the job immediately. Price was $400.00 less than another estimate that I had received. He installed a new toilet and a powder room vanity. Job was performed very professionally and both rooms were clean when he finished. I have already recommended them to another person. I will definitely use them again.
margie bridgham
a month ago
Very professional and reasonable price. Rich was great. He quickly replaced a water heater. When he turned the water back on and saw pinhole leaks in the water line which he fixed quickly. He took care in the house, putting covering on shoes. He came when expected and the company gave texts to show me who the tech was and to let me know Rich was on the way.very satisfied.
Leslie Johnson
2 years ago
Joe the Master Plumber was very professional, knowledgeable of his job and repaired the water faucet stems and got water pressure back up one was still closed.
Rob was very professional ,knowledgeable. Great technician . Would definitely recommend.
Robbie was very polite and well mannered. Pleasure having him co.e to fix my drain problems.
Reba Eckenrode
a year ago
Jacob McCready
a year ago
Tim Chesser is a man who won't quit. He came by to snake my main sewage line and had to do it 4 times, pulling out more roots each time just trying to get this set straight for us.
Ruzziel Rimbawa
2 years ago
Very impressive on the aseessment, Rob knew instantly what’s wrong with our bathroom leak. Job was performed very well.
Robin Littlefeather Hannon
2 years ago
Donald Smith of Mr. Rooter. Pleasant, professional, courteous, replaced my toilet with a much better one. Very pleased and would do business again with Mr. Rooter Plumbing.
Similar Items
Korona Plumbing & Renovations
Memphis Plumbing Solutions
Catons Plumbing, Drains & Water Cleanup