Best Heat Pump Maintenance in Lexington KY

Very responsive. Assisted in dealing with odd logistics.

Timely and polite. No complaints!

They actually cared. Previous plumber came in and basically did nothing. They fixed all my problems in a timely manner.

Joe and Tyler did a great job, very friendly, got everything done quickly, i have absolutely no complaints and will definitely call them again if we have anymore problems in the future

Called one day & Austin came the next as scheduled.Replaced leaky old galvanized drain and we are draining happy. Would want Austin if I have plumbing problems again.

PSI did a great job installing a new water heater for us at a reasonable price. They showed up when expected and was responsive. Overall very happy with the service.

Best plumbing company in town! Very professional, quick, and affordable. Great job Turbo Team!!

Owner made appointment with me, stood me up, and failed to return messages left for him. Completely unprofessional. When I finally caught him in the office, he wouldn’t get on the phone with me. No apology, no offer to come over soon, nothing. Lazy, unprofessional bums.

My AC couldn't keep up in the Summer heat. It was over 80 degrees upstairs everyday for 2 weeks. I called Lovell and they sent a technician out the same day! He adjusted our units, added some freon, cleaned the systems and tested/inspected EVERYTHING. My upstairs immediately cooled down to 73 degrees and stayed there. VERY professional, honest and capable. I even got a call a couple days later asking me how my experience was. I don't typically write reviews, but I recommend them to anyone!

The return air vent was supposed to be made larger to accommodate the new installation- it was not done. The access to the overhead space was left open for the heat to escape making the unit work harder. No explanation given. Concerned now about the quality of the work.

The guy who came out to check the system seemed to know his stuff and did a good job. However the dispatcher told me that they would not be able to pump out my system for a few weeks until they got a part for the truck in stock. I was ok, with that since the system was working OK. Then I was advised by the tech that they didn't even do pumping for Fayette Co and I had to call another company AFTER paying for the initial visit.! So two bills. Not totally satisfied.

had an issue with a mainline clog that I wasn't to clear myself after hours of working my hand auger. finally willing to submit i started calling plumbers. started with a company that had left a card when we bought the house June 2019, and was referred to another company. referred company quoted price and time frame. not soon enough but if I could get someone quicker could cancel the ticket. enter Google...started calling every number down the list. took too long to get this number as he isn't high enough in the list, but call him. best price, and won't pass because the work is hard. took almost 2.5 hours to clean out the clog. was very densely compacted and no easy task. will call again if ever needed. hell of a guy.

I highly recommend this company to anybody. Dean was a nice, polite and knowledgeable contractor. He found the problem and fixed it for us at a very reasonable price while other company gave us an astronomical quote to fix the same problem. I’ll definitely call Dean again in the future.

Excellent and fast service. Thanks!

Mike answered the first time I called. He was over an hour away on another job but made us his priority. He showed up within just a few hours and got started right away. He was great to work with - highly recommend this company.

Brian Spangler was very knowledgeable and explained everything well.
Matt Ulm was also the same with us, very helpful and courtious.

The King's Helper promptly sent a team to repair some damage done accidently during a job. I was amazed at the thorough, diligent work that was done to repair the damage, so that it is now better than it had been before the accident. I will gladly recommend this company to anyone who asks. They are ethical, professional and hard working. Thank you Chris and Travis!

In the fall, my Heat Pump unit was no longer cooling, so my wife and I looked up reputable HVAC companies and found Bryant through the good reviews. Please DO NOT make the same mistake we did and go with Bryant.The technician from Bryant came out and did some troubleshooting and found that the refrigerant was low in the system. He said he could fill it up for $200/lb (old R-22 refrigerant) or do his recommendation, which was to get a new complete unit. I asked him to give me an estimate on how much refrigerant I needed, and he said he couldn't go off the pressures to give a good estimate but it's very low and a full fill up would be 5lbs ($1,000).The technician recommended getting a new unit rather than filling the refrigerant up every year. The technician called and got a quote for a total install of a new heat pump system (without ductwork install). The quote was $10,177 for a lower-line Carrier unit. Being a first time home-owner, I knew heat pumps were expensive, but I thought this was very high. But, I thought Bryant was a reputable company and they wouldn't try to overcharge me. I had the technician place the order and they got started immediately. The technician stated this would come with a fully programmable thermostat where I could set times to turn on/off. This was not installed, they installed a new regular thermostat. After further research, a total heat pump install should not be anywhere NEAR $10,000 even with full ductwork install.After the install happened and being sick to my stomach for paying so much, we were receiving ridiculously high electric bills. In the colder months, we had $500, $700, $400, $300 bills (usually around $150). I was reluctant to call Bryant because it was a brand new unit. I finally called and they had a technician come out. He checked our unit and he said on initial install, they never fully charged the unit, so there was not nearly the amount of heating/cooling capacity. The technician charged the unit and I called Bryant Customer Service. They were understanding of the high electric bills and agreed to pay for $1,000 for their mistake. I asked for $1,100 but accepted $1,000.I finally assumed all of the HVAC problems were over, but the city of Lexington requires an inspector to come look at the install after a unit is installed. The inspector came and found the air handling unit that attached to the ducting was completely open, so all my hot/cold air was going straight to the attic, rather than coming into the house.I called Bryant to have them come fix it, but they said for failed inspections, the latest they could come out was a week later (I assume because they knew there was no money to be made). I went up with duct tape and fixed it up until they came.A week later Bryant came and inspected/fixed the rest of the faulty install on the air handling ducting. The inspector also pointed out that on the copper line install going through the soffit into attic, they left a pretty good sized hole allowing animals to crawl up into the attic. The technician said they were too busy to fix it that day, and they would get a contractor to come fix it. A week later, I'm still waiting for them to come fix this.I have paid over $10,000 for a new unit, left work over 5 times for them to fix all installation errors, and now 6 months after the install, it's still not complete per inspection.There are plenty of HVAC Service companies around Lexington. Please do not choose Bryant HVAC. Based on my situation, you will get pushed for a new unit, overpay, get lied to about products you'll receive, get a terrible install, and be put on the back of the list for fixes.