Description
Family owned residential focused heating and cooling contractor serving Lexington, Frankfort, Lawrenceburg, Georgetown, Nicholasville, Danville, Versailles, Richmond, Berea, Winchester and Paris. Fully licensed and bonded.
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, A/C Systems, Air Conditioner Replacement, Air Conditioning Contractor, Air Conditioning Needs, Air Conditioning Repairs & Service, Annual Furnace Maintenance, Broken Ac, Broken Furnace, Ceiling Fans, Central Air, Central Air Conditioning System, Checking Refrigerant Levels, Circuit Breakers, Compliance Service, Condensing Unit, Cooling Contractors, Diagnose And Repair, Diagnostic Service, Electrical Inspections, Electrical Panel Replacement, Electrical Repairs, Electrical Systems, Electrical Upgrades, Electrical Work, Emergency Electrical Repair, Emergency Furnace, Emergency Furnace Repairs, Emergency Heat Pump Repairs, Evaporator Coil, Frozen Pipes, Furnace Serviced, Furnace Systems, Furnace Tune, Furnaces And Air Conditioning, Gas Burners, Gas Valve, Heat Exchanger, Heat Pump Maintenance, Heating And Air Conditioning, Heating And Cooling Systems, Home Cool, Home Services, Homes Electrical, Hot Tubs, Hot Water System, New Air Conditioners, New Furnaces, New System, New Unit, Plumbing Needs, Programmable Thermostat, Regular Maintenance, Repair And Replacement, Repair Calls, Repair Contractors, Replacement Upgrading, Residential Electrical, Residential Heating And Cooling, Routine Maintenance, Surge Protectors, Switches & Outlets, Tankless Water Heaters, Water Leaks, We Fix Broken Furnaces, Cleaning, Installation, Portable A/C services, Electric car charger installation, Electrical fixture installation, Electrical fuse changing, Electrical inspections, Electrical outlet & switch installation, Electrical outlet & switch relocation, Electrical outlet & switch repair, Electrical panel repair, Electrical panel replacement or upgrading, Electrical wiring installation, Electrical wiring repair, Fan installation, Ground wire installation, Light fixture installation, Outdoor lighting installation, Faucet installation, Faucet repair, Garbage disposal installation, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair,
Reviews
Kristin Parker
3 months ago
Very knowledgeable, friendly, and efficient. I needed to upgrade our electrical panel and they were on top of if. They walked me through everything and made everything easy for me to understand. Highly recommend and will continue using them for future projects! 10 out of 10 recommend!
Sierra Hornberger
5 years ago
Very pleasant, professional, knowledgeable, and courteous company. Ask for Brian S. He immediately diagnosed and treated our problem. Although it was the end of the day, he thoroughly went through everything, and treated us like family. I highly recommend.
JD focused on doing his job well. He helped me by clearing away some items left from installation of our HVAC system. I like the positive manner in which he dealt with my request. He is efficient and also professional.
tony sturgill
4 months ago
Dustin came to fix my a/c the same day. He was on time as promised and very professional and super courteous. I’m a first timer with Bryant, but Dustin made a believer out of me. He had me and my family relaxing in the cool again in no time. I signed up for a service contract with Bryan and look forward to having him take care of my system from now onward. Thanks again 👍😎
Nancy Corcoran
2 years ago
They came out within a short time to check the AC and heating units on a newly purchased home. Ernie arrived on time and answered my questions in addition to checking out the unit. He advised on maintenance to ensure our HVAC would be able to make our home comfortable.
We were very pleased with Keith V. and the service he providedin doing our Spring Check up. He was very polite, thorough andanswered all our questions. He explained service programs andrecommended we have our heat pump serviced again before heatingseason in the Fall. Will use Bryant again at that time.
Shirley Tipton
a year ago
Service was completed in a timely and professional manner. All electrical problems were addressed and fixed. Also used Bryant for HVAC installation and plan future plumbing service. I like the convenience of having all utility services with one company.
Big thanks for sending Jeremy to replace my pressure switch! He was so nice and professional and also helped me understand any future problems I might anticipate since my unit is 10 years old. I asked him several questions and he was very knowledgeable. I would recommend Bryant to my friends for sure!
Our A/C unit went out during a heatwave. We had a different company come out 3 times in a matter of 2 days and they could not find the problem. We called Bryant Air Conditioning and they had someone out there within 2 hours of us calling. They found the problem immediately and gave us two options for fixing it. We decided to put in a whole new air conditioning system. The next day they were installing our unit. It was an all-day job in the heat and not the easiest location to install, but they got it done. In less than 24hrs from the 1st call we made, we had a brand new A/C unit and it was cooling the house down. They were very quick with service and great to work with. Highly recommend.
R. Gay your service tech was very thorough and explained to us questions we had regarding our heater and air-conditioner.We appreciate his services and checking to let us know our heater was in good repair and working correctly.Thank you,Judy Miller
Yvonne Crabtree
a year ago
Had a appointment they didn’t show up or call, when I called then they disconnected me, I called back.Man answered sounded like he was asleep. Said worker was running behind. Worker then called and asked if he should still come , I said I had a appointment. Then he said he couldn’t work on my heater in bad weather I said there is no bad weather. Then he said I can come and hose outside unit off, I said I can do that myself .That not what appointment was for, then asked what I wanted. I said to vacuum out furnace because the last guy that came from there company took cover and we looked in side it was clean ,it’s been a couple of years so I thought it should be cleaned now since I have pets. He said he didn’t do that. After that said it would be $242. I hung up.
After six years of use, my air-conditioning unit suddenly ceased functioning. Taking swift action, I contacted Bryant Heating and Cooling promptly in the morning upon their opening hours. Their response was immediate, dispatching a technician without delay. DeVon, a courteous and friendly professional, arrived to conduct a thorough diagnosis. The issue was identified as a malfunctioning blower, compounded by a blocked drainage system requiring clearing.Initially, I had anticipated a prolonged wait before a repair technician could be sent out. My concern, it turned out, was unfounded. Following my acceptance of the repair estimate, a representative from their office contacted me, astonishingly proposing a same-day afternoon repair schedule. This exceeded my expectations by far. Their commitment to ensuring my air-conditioner was operational at the earliest convenience truly impressed me.Without reservation, I wholeheartedly endorse their services. Bryant Heating and Cooling exhibited exceptional professionalism and reliability. They not only resolved my cooling dilemma, but they also exhibited genuine care for their customers' comfort. They have earned my utmost recommendation as a business of integrity and quality.
Cris Wolf Harper
a year ago
I was very pleased with the service provided by Bryant Heating & Cooling. We purchased a new Carrier heat pump in December of 2021. When I switched to the cool setting this past week as the temperature topped 80⁰, I realized that the house was not cooling down. I called Bryant and they sent a technician the same day. Robert found 2 problems with our system, fixed them and we were charged nothing as the system is still under warranty.Robert was extremely polite, thorough, and efficient. I plan to request him the next time I need help!
Excellent Customer Service. I have used Bryant Heating and Cooling several times. Their quickness, efficiency, knowledgeable employees and fair price for a job well done gives me peace of mind knowing everything was done well. Will always call them for my Heating/AC needs. A+++++
Beverly Schneller
a year ago
The situation with my system was quickly evaluated and I received same day installation of a new unit. Everyone involved was professional, knowledgeable, and efficient. The team’s attitude and care created a confident atmosphere.
Bryan S was very knowledgeable, professional, courteous and arrived on time. Our new thermostat is working great. I highly recommend this company and Bryan.
Candice Williams
a year ago
Brandon Wright is a wonderful technician! He was knowledgeable about the work. And very informative to us. He showed and explained the problem and aided us in getting a reduction in cost. Brandon really deserves bonus in pay. The company needs to keep this guy around. Very friendly and professional. We will request his service ALL the time.
JaneScott Bentley
a year ago
Spencer called to let me know he was on the way. He let me know that he didn’t provide them. He arrived before I returned with the filters and had started doing the outside work.Spencer was very courteous and pleasant. He assured me that things looked good and barring some unusual event, I shouldn’t have any problems.
Diane Partridge
6 years ago
Please, please, please get other prices before you use Bryant. My 87 year old Mother needed an 2 ton air conditioner and Bryant was $4,000 higher than two other companys. Yes $4,000 dollars higher!We had a new unit installed by a competitor and saved Mom her much need money. Our warranty is the same as Bryant and the service was fabulous. I was shocked at the difference in the price. It's ridiculous.
Stacia Wallace
3 years ago
Was very professional and timely. We woke up to no heat in the house. They scheduled an appt ASAP with no charge for the “emergency” timing. Technician as polite and knowledgeable. He explained everything he was doing and how that would effect the system. Appreciate the care he took.
Scott was right on time extremely professional and very friendly. He did an excellent job for me and I would recommend them wholeheartedly.
Camille Prater
9 years ago
We had the pleasure of meeting a young man named Jason today. He came to our house for a service call. After he inspected our furnace he sat down with us, showed us pictures and explained in great detail our options. We could not have asked for a more professional and courteous person. We have to replace our furnace and could not be more pleased to do business with Bryant Heating and Cooling and of course Jason!!
Lizeth Jimenez
3 months ago
Not happy with the service is insane how can this business is charging too much money just for turn on a brake from panel, that's crazy.
I feel robbed and never will recommend this business no anybody.
Bryant Heating and Air had to come out twice in two days. The first guy did not adequately assess the situation and solve the issue at hand. He was not informative and wouldn’t take his AirPod out of his ear when talking, which I found to be unprofessional.He did clean the furnace and saw there was a small issue, but did not stay to see if the heat came on. He was in and out in 30-45 mins.The second guy that came out was very professional, informative, took time to explain and was extremely thorough during the visit. Had it not been for the professionalism and responsiveness from the guy today, I would have reviewed lower. He got to the root of the situation and stayed until fixed
From start to finish, Bryant was a pleasure to work with. Very responsive, professional, friendly, and knowledgeable. Our technician, Ryan Cox, arrived right on time and had our wiring issue resolved quickly. We will be hiring them again!
Rachel Auxier
3 months ago
HVAC Service Call was performed. The technician arrived on time and did a thorough check of the HVAC Unit.
We are very pleased with our experience with Bryant. From the technicians that came out and the installers. Justin Bailey installed our new heat pump today and is very knowledgeable and friendly. We highly recommend them.
Jonathan Scheibly
2 months ago
Fast service, excellent work, and great value. Highly recommend Bryant.
Great company to work for. They have great customers, they have a great staff and they treat employees fairly. You really gotta screw up to get terminated from this company. I've worked here 2 yrs and have nothing bad to say about them. I am thankful to have such a great job with great bosses and coworkers. They offer competitive prices and customers don't have to wait long when they have no heat or AC like lots of other companies.
Brenda Hudson
3 years ago
Very professional and arrived within time frame quoted. Very knowledgable technician. Diagnosed problem quickly and had part on truck for quick service. Maintained Covid-19 virus guidelines. Actual company answered when called instead of answering service. Would definately call Bryant again if need service in future.
They came out on short notice and diagnosed the issue with our heat pump. We needed really specific information to submit the issue to our warranty company and he worked with me to make sure I had everything. Really great experience so far.
Courtney Reed
4 years ago
Robert was quick to arrive at our house. He was very knowledgable about the unit. He took his time to check in the attic, the temperature unit and outside unit thoroughly and explained everything he was doing. Robert was very kind and friendly. Will definitely use Bryant Heating and Cooling again and recommend them to anyone needing a unit looked at.
Belinda Rogers
a month ago
I ask a lot of questions & everyone was answered politely & courteously. Devon was very respectful & explained everything very well & showed me the parts that were no longer working.
gary steinkuhl
6 years ago
In May this year our ac unit started making strange sounds, so I called Bryant HVAC . Matt came out and diagnosed the problem as a bad compressor. It was leaking fluid around the compressor. The unit was past its useful life. It was time for a new one. Matt called in and got two of the install technicians to bring out a new system that late afternoon and they installed it for us. Matt and the technicians did a fantastic job, very professional and pleasant to have do the work. I would recommend Bryant heating and air conditioning company for all of your repairs. Excellent company to work with.Thanks Again Gary
Robert Justice
a year ago
Jason B. with Bryant Electric was very professional and courteous, he explained in detail what our issue was and am very pleased with Bryant Heating & Air.
This was a second visit, first visit did not fix the problem. On the 2nd visit technician was more thorough found problems and fix them. Also set up thermostat. Very professional and thorough. I would recommend Bryant.
As always, they were very quick to get somebody to my home to try and figure out the problem (same day) and ordered and installed replacement parts the very next day. Brandon, who installed the new component was very thorough and pleasant to deal with. Highly recommend
Andrew Hersel
2 years ago
Their service is exceptional. When our older HVAC unit failed, they were able to replace the whole system the same day. When we experienced an issue 2 years later, they immediately came out and replaced a part that was still under warranty. Staff is friendly and professional. Great company!
Taylor Peoples
2 months ago
My experience with Spencer was full of positives. From the prompt responsiveness to the clear communications he was amazing!
Niya Gatewood
3 months ago
Michael Elliott was excellent in looking at my electrical system and letting me know what was going on. He is awesome at what he does. Thank you Michael for letting me know what was going on. Your the best.
John Wiesendanger
4 years ago
Hands down one of the best companies I've ever worked with. Their prices are fair and the technicians I dealt with were of the highest caliber. If you're in the market for cooling and in the Frankfort area, definitely worth giving them a call.
Robert Gay was the Person that checked out my heating system.. He did an excellent job checking both the inside and outside units and the thermostat. He checked the filter, wiring and coils to ensure the unit would perform well this upcoming season. He even wore shoe covers to ensure he would not tract dirt into my home I was very pleased with his service. He arrived on time and was very nice and polite..
Great service! A very professional and knowledgeable electrician.
Bryant Heating and Cooling has serviced my furnace and air condition for about 15 years. They have always been prompt and the workmen are very courteous. I highly recommend them for you heating and cooling service.
I called my usual company over a week ago and they have yet to call me back, so I decided to look for someone else. I live outside of Lexington and its hard for me to find decent services. I found Bryant on a google search and called them on Sunday which was Valentines Day. Not only did they answer my call, but they had someone at my house by noon and diagnosed my problem in the first service call. They charged a more than fair price. They ordered my part and scheduled my repair the next day i was available. Robert came out and put the part in and explained the issue plainly and even showed me the best way to keep up with the maintenance on the unit for the best efficiency. I will use them from now on. They were amazing and I would recommend them highly. What great service!!!!
They are always really responsive to any issues and come quickly to fix the issue. Four stars because when they installed my new HVAC system their installers left some gaps that affected the efficacy of our new system and we had to have someone come back out and fix their mistake.
I received great service today with Bryant Heating. They were able to send a tech out same day I called. The Tech was very knowledgeable and worked very hard to get unit up and running again. Thanks so much for the great service.
Jeremy C came out to do my Fall maintenance and was very polite and careful when moving his tools and equipment in and out of my house. He took the time to explain to me the results of his service tests and showed me how to change all of the filters throughout my house. He even installed a new programmable thermostat for me on the spot when I asked him if he could upgrade my old $15 one. Jeremy was on time showing up and worked quickly to get the job done. Very pleased overall.
Melissa Marsh
3 years ago
Love working with James. He’s always so happy, friendly and gets the job done. Anytime I call for an appointment this is who I want to come service our system!On time, explains what he’s doing, answers questions and even has responded to a few text messages after service was completed because I forgot to ask some things.Merry Christmas & Happy New Year to you and your family James!
Jean Valentine
6 years ago
Robert G. showed up on time, was courteous, and took the time to explain step by step what he was checking, items he was looking for, and the condition of my furnace. I really appreciated his professionalism.I somewhat expected a furnace service to include more than just checking the condition. I feel the price was a little steep when it doesn't even include changing the furnace filter.
Called at 9:00 and they came out the next morning and got our air working. Very professional, prompt and very fair pricing. They will be our go to heating and air from now in.
Edited review.My old furnace was over 25 yrs old so there were a few hiccups with installing our new unit but overall, I am pleased with the furnace. Our electric bill is significantly lower...just like the technician said it would be. And the customer service has been top notch. Every time a tech came out, they were very polite and knowledgeable. When I called in with concerns, I always received a call back, and was met with understanding and compassion.
Brenda Stivers
3 months ago
The service i got from the tech Devonta was very professional, and good quality. I would highly recommend Bryant heating and Cooling.
Cindy Vincent
5 months ago
Spencer, Is asset to this company . Your enthusiasm for the job shows. Keep up with the positive attitude . And taking extra time to go over everything with me . I Appreciate you. Thank you . I will be call Bryant Heating and cooling for all my needs. My family Thank you too. Cindy Vincent .
A Bryant electrician replaced an outlet that controlled my condensation pump. He was able to locate the problem immediately. The person was very knowledgeable and friendly. I will definitely use this company for all my electric, plumbing and HVAC needs.
Misty Brumley
2 months ago
They were able to come same day, determined the issue. I wasn’t able to okay the repair immediately because I needed to speak with my husband. Once I was ready to proceed, I messaged the tech and he got the part ordered. A few hours later they called to schedule the repair for the next day.Both techs that came were very nice, on time, and respectful on my property. I had questions and they took the time to make sure I was understanding what was occurring.Glad to have my AC working again!
I noticed my air conditioner wasn’t working today. Called Bryant Heating and Cooling, and they sent Robert out. He was here within about 2 hours, and had my AC running again in about 30 minutes. He was professional and friendly. I really appreciate it! Thank you!
DeVon was awesome! Right on time and helped me understand everything that was going on. I love to do my own work on stuff so calling someone to help out was hard. DeVon from Bryant made me having to do that worth it! Very honest and respectful!
The service visit was very informative. He took pictures of the actual problem in the attic and on the unit Outdoors. He provided me with all kinds of details on options. The service is actually going to be provided the same day as the evaluation. I could not be happier!
Jason arrived early in the allotted 3-hour time frame and called when he was within 15 minutes. He was courteous, efficient and explained the testing process very well. Another quality experience with Bryant Heating & Cooling - Lexington.
Gary Young Jr.
a year ago
My heating tech was really honest and upfront. Repaired problem right away. Very friendly and is highly recommended. Thank you Bryant heat and air for quick response . my tech did an outstanding job!!! Hand 👏 👏 👏.
Harriet Williams
10 months ago
The HVAC technician contacted me and told me his estimated arrival time. He arrived promptly, and he carefully inspected the air conditioning and heating unit. The lighting in the master bathroom was hanging from the wall and was supported by the bathroom mirror. The electrician accurately identified the cause. He installed a special electrical box, and he secured the lamp to the wall. My husband and I are new customers, and we will definitely use Bryant Heating, Cooling, Plumbing & Electric again.
William King came to give service to our two AC / furnace units in a house we just bought. Excellent job, very thorough and professional. Answered a ton of questions I had. Would recommend to anyone who needs routine service or a fix
Lori Hindenlang
2 years ago
Brandon performed a leak test on my system, actually found the leak, and then put the plans in motion to get the part ordered. He was the lucky tech to come back out and repair the leak he found by installing a new coiling part. He was friendly and professional while working in these frigid temps.
We have been very happy with our experience with this company except that we felt we had a bad experience with one employee. We called customer service about our concern and the issue was remedied in a timely manner. So far we are happy with our new equipment. Hoping to also have more economical utility bills now!
TeaTime -exposed
10 months ago
Andy was very kind and professional and fixed our issues quickly. He was great!
I Called Bryant Heating and Cooling as I had a few questions and wanted them to do a winter check up on our system. Nick came out, he was on time, very pleasant to talk to and he was extremely knowledgeable about our heating and air system. He is an asset to this company! I have always been very satisfied doing business with this company.
My air conditioner wasn’t cooling my house at all so I called Bryant’s . They came right out to check my unit. They explained that my unit was out dated and I couldn’t use the old type coolant so I had to get a new unit. We talked about sizes for my size house. I went with a little bigger unit then I had, sure made a difference cooling my house. Both guys were very professional and explained the hole process. Plus I got a new furnace cause it was old and wore out too. They even took a couple of minutes to help me fish a little girls skateboard out of the street drain. Happy girl. Thanks
Leeana Trainer
a year ago
Came out the same day and quickly identified the issue. Andrew was the best! Will definitely be using their services again.
Wendy Bussell
a month ago
We have been a Bryant Heating and Cooling custimer for 2 years. We were able to get a same day appointment for our AC. DeVon, the tech, called before coming and was on time. He was very knowledgeable, professional, and courteous. He explained the issues, gave his repair recommendations, and was able to answer all our questions.
Kimberly Young
6 months ago
Ryan and Ron were diligent in their work and respectful to our staff and our customers. We appreciate this type of service
Robert was able to quickly diagnose the part of my HVAC system I thought there were issues with. Although I had researched possible problems and am fairly knowledgeable with technical troubleshooting in general, he explained in as much detail as I could handle what was going on with my entire system. Or, you can just let him do his thing quickly if you have no clue and just want it fixed! Highly recommend Robert G. from Bryant Heating & Cooling.
Michelle Samet
a month ago
Zach did an incredible job servicing our AC unit. He was super knowledge and kind. Would got to Bryant's again!
Derick Brumbaugh
9 years ago
Was in a pinch and needed them to install a new HVAC system on one of the coldest days of the winter season. Their team quickly arrived at our house and installed our new unit. The team of guys, led by Josh, were dedicated and committed to getting it installed that evening. They stayed until 11:00pm (upon my agreement) and got everything installed. I couldn't be more thankful for Bryant and their team for expediting the install and making such a uncertain time as painless as possible.
The gentleman were very friendly and efficient. They got the unit put in a very timely manner. Very professional. No surprises. They also were so nice as to clean up after themselves. I was very pleased and satisfied with the job these two gentleman did. Honestly cant say that about most service techs. Thank you Raymond!!
Vanessa Sawaf
4 years ago
I just now had the honor of meeting Matt - who was super nice and bless his heart, worked in the rain to check out our unit. We are so very appreciative!!! The service fee was appropriate and more than anything, Matt was a really cool and nice guy!!! Thank you all for coming out!!!The review I originally left, was right after the appt we had for someone to come out and look at our unit. We were told that it was gonna cost us 8-9 thousand to get it fixed with Bryant. After second opinion from another place, we only paid $275 to have it fixed and was actually told the complete opposite diagnosis of what Bryant had told me that day. After more thorough review of what Matt done that day, thru our security cameras, it was pretty disappointing to see that I paid $60.00 for him to just sit out there and do absolutely nothing. I won't go into further details as to what all we seen on that camera, as I'll be nice and try and save Bryants alil dignity, but to rip a woman for $60.00 and be told I'd need to pay that much for it to be fixed and then find out that Matt actually didn't even look into our HVAC system outside, is pretty shameful. I've been trying to get this refunded, as my husband was told by a manager it would be, I'm now going over alil over a month and have yet to see that Happen... If it's not resolved soon, everyone will actually get to see what truly happened when the news stations report it on the television. Cmon, Bryants, yall need to Make this right. Ps- after all this had happened, and I'd told friends, come to find out, this is pretty normal for them.... I'll keep yall updated if I ever get that refund, but don't hold your breath.UPDATE : I did get my full refund. Thank you Bryant for making this right.
Rosalind Bryant
3 years ago
Great experience from start to finish, the initial phone call, technician calling to let me know they are in their way, to answering all my questions.The installers were as professional and cleaned up afterwards!Again, best people to work with and lived up to their television commercials!Thank you!!!
Patrick Mahan
4 years ago
Bryant did a wonderful job diagnosing my HVAC problem quickly. I had two other companies inspect our system previously and was not convinced. So I called Bryant for a second opinion. I was very pleased with their professionalism and service.
Christopher Cunningham
5 months ago
the electrician was prompt and even took time to explain what he was doing and why and how everything worked.
jocelyn Sanders
4 years ago
I needed my home to be serviced as soon as possible for a repair list on our home! They were out within the next day. King was very knowledgeable and was done within 45 minutes! Their customer service is AWESOME! Will use them in the future.
Deanna Shelton
3 years ago
Byrant’s Heating & Air are number 1 in my book. I would give them 10 out of 10. My service man, Justin is the best. He was so patient with me, because my husband always handled these matters, but he passed away. He explained everything to me that I needed. I wished everyone was like him in this world. I would go back to Bryant’s tomorrow, if I needed anything. They are the “Best”!!!
We have always used Bryant for our yearly maintenance needs. This year we have had an unlucky bout with our HVAC system and have needed to make a couple service calls. On the first we installed a Nest thermostat incorrectly and thankfully they were there quickly on a cold morning to adjust our settings and keep us warm. Upon turning on our AC system last week and it not cooling, we contacted them and they were quick and efficient in finding the issue and ordering the part for it. I have called them late in the evening, and early on a Saturday morning and they are always there. Zach is our usual tech and he has not only resolved our issues but also educated us on how to keep our home warmer/cooler while he was here as well. I also want to brag on their customer service representative Nicole! She has been a huge help and explained ways to help save us money in the long run. She followed up very efficiently and took the time to listen to my concerns and resolve them and has been critical in making our repairs a smooth process! Very thankful for all their help!
After suffering through a day with little AC, I finally called Bryant‘s heating and air ! The service tech Brian was amazing and fixed my A/C in A few minutes :) The fix was not expensive and now my AC is working perfectly ! I recommend Bryants for all of your AC and heating needs ! A very happy and cool customer :) :)
NATHANIEL CAUSEY
5 days ago
Spencer was absolutely amazing to work with, one of the nicest people I’ve ever met and very professional.
I contacted Byant recently to diagnose and repair an AC unit that they installed in my house in 2010. The technician was professional and friendly and did his best to explain technical concepts regarding an internal valve issue in the system. Since the unit was out of warranty, it will require expensive repairs and the tech did his best to break the news gently, though I was prepared for the possibility for costly repairs.They maintain a long term maintenance record for the HVAC unit in the house and the customer service rep correctly identified the type and configuration of our current system based on the records from the furnace replacement in January of this year. Since the part required to repair the unit isn't immediately available it hasn't yet been completed, but the experience both from the furnace replacement earlier this year and the visit by the technician recently have been positive. Since the furnace replacement the system has worked well, and has already improved the energy efficiency over the performance of the system from last year.I fully expect them to contact me once the part arrives and for the repair to be successful once they return to install it. My overall impression of Bryant HVAC may change if that experience doesn't go as expected, but I do have confidence that their team can handle this repair professionally and successfully - and that they will make it right if it doesn't go as expected.
Sonja Blackburn
3 years ago
Bryant HVAC replaced my entire unit a few years ago and has continued to do cleaning and safety inspections on it twice a year since. Everyone who comes to my house is very courteous and lets me know everything they did, including changing all the filters, to make sure that my HVAC continues to run as flawlessly as it did when they first installed it. I highly recommend this company for any repair or new installs.
Thankful that Bryant's always comes to my rescue when I have issues. This particular experience I thought I had a plumbing issue but turns out it was HVAC. The tech called and set up an appointment that same day. Thanks!
Tech (Brent) called me from Lexington to tell me he was leaving his shop and would arrive in about 45 min. He was on time. We talked for a bit and he told me he had called the tech from yesterday, we discussed it and he got right to work. He went under the house and then came out and got his tools and supplies. Everything went as discussed and after testing the water line, I paid him. Job well done!!!!
Cassie Carter
10 months ago
I had a great experience with Bryant! They were professional, prompt, and fixed our issue in no time. I will be using them from now on for any heating, plumbing, or electrical issues!!
Very happy with your service. Quick and easy. A project I had needed done for some time.
Ryan took a look at our breaker because I have no power in my room. He was super nice and very informative of what was likely going on. Would love to have him back next time something happens!
James Smathers
2 months ago
Love this company by far the best experience stayed on top of everything got things fixed fast was very helpful with the whole process
Steven Dowell
5 years ago
In the fall, my Heat Pump unit was no longer cooling, so my wife and I looked up reputable HVAC companies and found Bryant through the good reviews. Please DO NOT make the same mistake we did and go with Bryant.The technician from Bryant came out and did some troubleshooting and found that the refrigerant was low in the system. He said he could fill it up for $200/lb (old R-22 refrigerant) or do his recommendation, which was to get a new complete unit. I asked him to give me an estimate on how much refrigerant I needed, and he said he couldn't go off the pressures to give a good estimate but it's very low and a full fill up would be 5lbs ($1,000).The technician recommended getting a new unit rather than filling the refrigerant up every year. The technician called and got a quote for a total install of a new heat pump system (without ductwork install). The quote was $10,177 for a lower-line Carrier unit. Being a first time home-owner, I knew heat pumps were expensive, but I thought this was very high. But, I thought Bryant was a reputable company and they wouldn't try to overcharge me. I had the technician place the order and they got started immediately. The technician stated this would come with a fully programmable thermostat where I could set times to turn on/off. This was not installed, they installed a new regular thermostat. After further research, a total heat pump install should not be anywhere NEAR $10,000 even with full ductwork install.After the install happened and being sick to my stomach for paying so much, we were receiving ridiculously high electric bills. In the colder months, we had $500, $700, $400, $300 bills (usually around $150). I was reluctant to call Bryant because it was a brand new unit. I finally called and they had a technician come out. He checked our unit and he said on initial install, they never fully charged the unit, so there was not nearly the amount of heating/cooling capacity. The technician charged the unit and I called Bryant Customer Service. They were understanding of the high electric bills and agreed to pay for $1,000 for their mistake. I asked for $1,100 but accepted $1,000.I finally assumed all of the HVAC problems were over, but the city of Lexington requires an inspector to come look at the install after a unit is installed. The inspector came and found the air handling unit that attached to the ducting was completely open, so all my hot/cold air was going straight to the attic, rather than coming into the house.I called Bryant to have them come fix it, but they said for failed inspections, the latest they could come out was a week later (I assume because they knew there was no money to be made). I went up with duct tape and fixed it up until they came.A week later Bryant came and inspected/fixed the rest of the faulty install on the air handling ducting. The inspector also pointed out that on the copper line install going through the soffit into attic, they left a pretty good sized hole allowing animals to crawl up into the attic. The technician said they were too busy to fix it that day, and they would get a contractor to come fix it. A week later, I'm still waiting for them to come fix this.I have paid over $10,000 for a new unit, left work over 5 times for them to fix all installation errors, and now 6 months after the install, it's still not complete per inspection.There are plenty of HVAC Service companies around Lexington. Please do not choose Bryant HVAC. Based on my situation, you will get pushed for a new unit, overpay, get lied to about products you'll receive, get a terrible install, and be put on the back of the list for fixes.
All they advertised and more! We contacted Bryant on Friday evening; setup appointment for Saturday; prompt and on time as scheduled; courteous; professional ;respectful; patient; educational. Above all we felt we had chosen the right company as from the moment Michael arrived he was following all Covid-19 protocols and got the job done in record time! Thanks! The Parks'
Kim Marshbanks
4 months ago
The service tech was very friendly and on time. He was efficient and answered all my questions.
Joyce M Brewer
4 years ago
I called Bryant Heating & Air when I got home from work about my AC being out. They had a guy at my house within the hour. He fixed the issue and resolved my problem. He was professional, friendly, and knowledgeable. Educated me on how to prevent future problems.
James came out today when my thermostat wasn’t working. Put me a new one in and works great. He knew the problem immediately very quick and polite. Great job
Teveas Burdette
a month ago
Made call and 30 mins later someone was at my home to resolve the issue and have my home cooling back down. Very professional service person.
I want to give a shout out to Bryant heating and cooling for their service and our technician Brandon who is very polite and knowledgeable, taking the time to make sure our system was running smoothly and taking the time to talk to us about different options for service plans that Bryant offers. We greatly appreciate you and will definitely keep our service agreement going with you in the future.
They are absolutely fantastic! Spencer was professional, personable, and was a pleasure to work with. Would recommend highly!
Daniel Caywood
2 years ago
called to schedule and appointment, was thrilled they were able to do it that day. when Robert showed up, he was on time. he didn't mess around he did what I needed and answered allmy questions. very professional would definitely recommend this company and the guy personally.
Appointment to get an AC checkup due to the weather being so hot, I didn't want any surprises. Justin arrived on time, worked in crawl space then check system outside. Gave me advice on the electrical box that should be attached to my house and an estimate if I wanted to get it fixed. Very respectful of my time and home. Couldn't ask for more.
Had fall maintenance service performed by Jason! Arrived at home within ten minutes of call! Performed service and checked system all in timely manner! Jason also performed minor maintenance ! Appreciate Bryant and their techs!
Yet another update - they figured out what the furnace issue was - major overhaul - got it all done (under warantee) and then even called back to make sure we were satisfied. Even noticed that our hot water heater was leaking a little which I had not noticed yet. In the end - this was a great experience.Originally 5 star but clearly posted too early...Updated..... Heat worked last night for about 3.5 hours and then out again. Called last night and while the customer service rep was very apologetic - was told that we would be the first call this am. It is now 10:30 - called and yes - we were still supposed to be the first call this morning but come on - seriously?Original 5 star - ........Heat out this morning. Ernie J was there when promised and figured out the problem quickly. Great service. Thanks Ernie
I called Bryant Heating and Air on Saturday evening, and they were here at 12:30 Sunday.. never had anyone respond that quickly, especially on a weekend.Spent time going over every component on our AC Unit.. checked everything out and gave us his diagnosis.
Colmon Elridge
9 months ago
Daniel was great! CMe in, assessed the problem and got it fixed in no time at all. Good guy! Good company!
Bryant came to my home to do a routine maintenance check and cleaning of my system. They showed up when they said they would and were extremely friendly. They found a few issues that if left unresolved could have turned into much bigger, more expensive issues. I appreciate their thoroughness. The flat rate pricing is also transparent and convenient. I will recommend Bryant to anyone who needs a heating and cooling company.
We just had our furnace serviced. The tech was very knowledgeable and explained which filters are best for our system. He saved us lots of money by calling the office to cancel a service plan I didn’t need because my system is still under warranty. Thanks!
Jeremy and Edward were very professional, They accessed the problem, repaired my unit,and I have air. Edward also noticed a serious issue with my heating unit. Jeremy shut off the gas to the unit and informed me of the problem and what i needed to do to correct it. Needless to say, if my heating unit had continued on being used with the conditions that are wrong, it could of become a health hazard. Job well done to both young men. Thank you, Donna Beaty
Brandon Strausser
3 months ago
Fabulous service! Honest, professional and educational on how to better maintain my AC/Heat Pump! Highly recommend!
Barbie Johnson
3 years ago
The employee that came to our home was polite, thorough, and efficient . He adjusted our thermostat that we were not able to do . He gave me a verbal account of everything he checked and some helpful tips for winter use of our unit . Thank you for excellent service .
Michelle McClure
6 years ago
I called Bryant because I had a spike in my KU bill. Jason C had been recommended to me from a family member who had serviced her furnace recently. The call to Bryant was easy as was requesting the specific field tech. Jason was very thorough when he arrived at the home and answered all my questions once he was complete. I would recommend Bryant to anyone who is having heating and cooling issues!
Mark Schklar
2 months ago
They are always very professional and very thorough in their work. I would recommend them to anybody who needs help with HVAC, electrical and plumbing.
Jackie Thomas
3 months ago
Brent came out and was awesome on time very perfesonal!!!!!
Jason Mckinnon
2 years ago
Amazing experience. Assistant that first answered phone was so nice caring and patient. Listened and got me a technician here ASAP. The technician was also very kind and was sure to take photos and explain everything the was being looked at and what needed repaired. Prices are very affordable. A blessing all the way from start to finish. They are now my new yearly HVAC maintenance check service company.Thanks again and God bless you all and keep you all healthy and safe now and always!!!
I feel that an AC repair is like an automotive business , not a very trustworthy thing. I tried to look at the reviews in google for my AC repair with several companies and finally decided to go with Bryant & Heating! Honesty, I had issues with them as they did not do proper diagnosis at first so, they had to make extra trip to fix the issue. I was disappointed at first, but they finally worked and fixed the issue. One good thing that I felt is that they try to work with you so, I am giving 4 star ****!Surya
Patricia Disney
a year ago
The gentleman came , identified, and corrected the issue. My home was left clean and undisturbed. I was informed along the way as to what was found and what was done. Excellent job!
Kaye Ellington
3 months ago
Very efficient and punctual. Extremely pleased with service and servicemen.
William Garner
6 years ago
I called Bryant Heating and cooling to take advantage of their summer A/C check and clean special they advertise for $64.95. My A/C has been slowly getting worse over the years so this was my attempt to hopefully get a quick and cheap repair. The technician showed up promptly as scheduled. A thorough check of my system was accomplished in a quick thorough manner by Brian S., the technician that was sent to my appointment. Brian showed me numerous issues and explained all the possibilities for a proper repair or replacement. With the problems found and the EPA Freon changes due to change in 2020 we decided to go with a new install. Brian went through all of the financing options available to me and within 30 min everything was approved. I was then told that they could install it the same day but decided I would wait for the next morning so it would be cooler for the crew. They showed up promptly as scheduled this morning and are hard at work with the install. I couldn’t be happier with my decision to go with Bryant Heating and Cooling due to their reputation and prompt service. I highly recommend them to anyone with heating and cooling needs.
I called Bryants Heating and Cooling for a service call in November 2018. The man came, sat suspiciously silently with my furnace for about 30 minutes and then came down and said my powerboard was dead, that it was a rare one and would take a week to get in and cost $975.00. He advised me that my furnace was old, that whatever shorted out my old powerboard would do the same to my new powerboard and that I needed to get a new furnace for $4200.00. He very strongly urged me to finance it. I asked him point blank if he was taught to say those things to push a furnace sale and he assured me that he was looking out for me like I was his sister or mother. He was very persuasive. I resisted. He told me that if I didnt like their price to feel free to call and offer a lower price. I told him I would think about it and he left. I called a friend who used to do HVAC and he told me that their estimate for a new furnace was twice what he would expect and that didn't sound right. He also advised me that the things that the guy had told me were the very lines that he was pushed by his old company to use to make sales. He added that he had left that company because he felt they were unethical crooks and he didnt feel comfortable working for them. I had not told him who had given me the estimate, and asked who he had worked for, he said Bryant.SO I called another Heating and Cooling service supplier and he came this morning. He was up there banging around for about 30 minutes and came down and said that I needed a new power board and he was going to run out to his truck to get one. I asked if they were rare and hard to get; he laughed and said not at all, that it was std, easy to get and he always carried a few with him. I asked him how much and he said about $100. He went to his van, got the board and exchanged it out in about 10 minutes. I now have heat! I asked him if he thought I was in good shape now and he said yes, that he had thoroughly checked my furnace and everything else appeared to be working well. THEN I told him about my first estimate. Before I could identify the company, he held up his hand, stopped me and said, Let me guess, it was Bryant? I confirmed it and he nodded, he said we hear stories like that all the time about them, I don't know how they stay in business. He told me how they had charged a man he knew $1400 for a part that he normally charged less than $300 for... I am just livid right now at the thought that they almost pushed me into financing and answered my direct questions with outright lies.
The technician arrived within the scheduled timeframe, was courteous, friendly, efficient, considerate. Made helpful suggestion re: trimming nearby shrub by the AC unit. No complaints.
Barbie Nickell
2 years ago
After a 15 hour power outage I had problems with my thermostat. I called Bryant and there was a technician at my house within 2 hours. I appreciate the timely response to get things working for me again.
Our AC was not kicking out cool air. We are first time home owners and this was our first time calling Bryant. Devon was very knowledgeable about the AC. He discovered that our issue was actually electrical. He also provided some other valuable tips for our home.
Daniel was on time , we received an estimate and he explained the problem and the resolution to us. We could not be more pleased with the service we received.
Patrick Botner
a week ago
Great people and service. Spencer is top notch. Professional and straight to the point.
Michael Robinette
6 years ago
Ernie came out when he said he would and worked diligently to attempt to solve our issue. He wasn't able to during visit but has ordered part and explained issue to us. I checked pricing and they have given me a fair and honest price. Very pleased.UPDATE 1: Part came in early and they came out ASAP the next day. Unfortunately there was more to the problem than meets the eye. Robert was great and diagnosed the issue. He gave us all of our options. He didn't try to sale us on any one option. He was honest and presented facts. We decided to proceed with replacing the AC. It was close to end of life and was going to become more of a maintenance nightmare than it was worth. Robert sold us a great unit at a good price that we feel at ease with.UPDATE 2: Brian B and Eric S came out SAME DAY as we bought our new unit. Hooked up our unit quickly and efficiently. Explained everything each step of the way. Walked me through the features my new thermostat. Most importantly they hauled off the old unit and cleaned up nicely. All that remained of their work was a pretty new unit and a happy cool household.
Great customer service! Goes above and beyond the call of duty. Technicians are fantastic and knowledgeable. Couldn't ask for a better company.
Carly Harling
8 months ago
When our heater went out in the middle of the night I was able to call at 4am to schedule a 10am service call. Over the course of the day they got 4 different people out to make sure we got everything we needed taken care of. The people who installed our new furnace stayed out until about 11 at night in the crawlspace to get the job done so we wouldn’t be cold, even though they could have easily justified finishing the job another day. Reliable, good pricing, and really good caring techs at this place. Highly recommend!
Had entire hvac replaced 4/8/22 due to old one being 25 years old with computer board failing. Install team were good hard working guys that did a great job. One small issue and service guy was nice professional and knowledgeable. I keep an eye out for anything that I might not like and honestly have nothing bad to report. Everyone I have dealt with have been genuine and decent men. Thanks Bryan,Jon,Dustin and Jason,Daniel and anyone else I may have forgot to mention.
Ashlea Kelsey
9 months ago
Quick timely service. Scheduled a cleaning and inspection on Tuesday for Thursday, received a call just before the scheduled timeframe that the technician was about 30 minutes out, the technician was polite and completed the work quickly.
Calie Hudson
7 months ago
Very grateful! I was able to call and have a provider (Brian) come out same day to repair my electricity and install a light! Very transparent about pricing! Highly recommend!
Donna Hoover
5 months ago
Received quote on whole home generator. They were on time, professional, informative and knowledgeable. We will definitely use Bryant’s for other services.
Karen Thornsbury
3 years ago
Service rep was friendly, knowledgeable, and did a very thorough inspection of my HVAC system. He explained things to me and was done in about 45 minutes. Highly recommend Bryant Heating and Cooling.
I just had service maintenance and the tech Devon found that my capacitator was weak and replaced it. Devon was very nice explained everything and fixed the problem
Judith Dube
11 months ago
Every step of the process from making the call, diagnosis and repair of the issue was customer service oriented, efficient and thorough. Devon did the installation of a blower motor and checked all systems; inside and out as well as vent intake and output before he considered the job complete. Very happy with everything.
I received a timely replacement of 2 heat pump systems. Install crew kept me apprised of work being completed and walked me through operation after completion. Took less than an hour for house to return to 72 degrees after reaching 76 while systems were off. Looking forward to many years of carefree and comfortable HVAC usage.
Called for a check and clean service for my furnace after receiving a coupon in the mail. Tech made it out precisely at the appointment time. Looked over everything and gave me a few suggestions on how to properly maintain my system. He was very nice, though he never called me back for additional components I was looking to have installed on my system (i.e ventilator/humidifier). Only reason I gave 4 not 5 stars.
Katherine Ristola
a month ago
I called Bryant today and asked for a technician to come check my system as it was having some issues. They sent Justin to my house in under 30 minutes! Justin was very pleasant to work with and got my AC running in no time!
Matt was friendly and got my issue resolved quickly and professionally. I couldn't have asked for a nicer technician!Ryan and Steven came out to install my new unit today! Everything was done quickly and professionally. They answered all my questions and made sure that I was satisfied before they left.Will 100% highly recommend Bryant!!
Jasper Spurlock
3 months ago
Dustin Knox was the best to deal with. He was friendly, helpful and very knowledgeable. Would definitely recommend him and the company to everyone.
Got a check up on my AC unit I bought last year. Noticed it seemed like it was working extra hard and had some ice built up on it at times. I know next to nothing about HVAC maintenance but the tech they sent could not have been more helpful in both explaining what exactly was wrong and how he would go about getting it fixed. Very impressed with his service.
I requested Bryant to perform their spring check and cleaning of my 12+ year old heat pump and the technician showed up on schedule (Friday) to check the unit out. He discovered multiple small issue and a two significant ones. (these were not unexpected) He had taken pictures of all of the issues and took me out to show me the specific problems. A shrader (?) valve was leaking causing low Freon and there was an electrical/breaker problem that needed to be repaired costing an estimated $500-$600, The unit was old and required R22 Freon which the government is not allowing to be manufactured because of environmental issues, so it costs $100 pound to recharge the system.After reviewing all of the possible issues and costs and doing some research, I decided to purchase a new heat pump and air handler system.They returned on Monday morning as promised with a complete new system and had it installed before 5:00pm. They did an excellent job of cleaning up to leave the area as they had found it.We have been using it as a heat source and also as a cooling source since May 2nd and are complete satisfied with the unit, the service performed and the warranties provide for the hardware and labor.I have no problem in giving Bryant a 5 star rating.
First time customer, made the call, Ernie was here within an hour. Ernie was very professional and friendly. He took time to explain the issue and made sure everything was in order before he left. It's good to know that quality customer service still exists, even when it's the weekend and a holiday. Thanks Ernie!!!
I used Bryant last year when the unit was not blowing cold air. A very professional young man came out and within minutes he told me it needed a new capacitor. He said he could tell from the way it sounded. He also added that overall the system seemed to be in good shape. He replaced the capacitor and within minutes it was back up and running cold again. A couple nights ago the same thing. All of a sudden it was not blowing cold air. Since my experience in 2014 was so great I didn't hesitate to call them again. I got an appt with Bryant for that afternoon but within the hour they called back and said they had overbooked and would not be able to come til the next day but would keep me in mind if they had a cancellation. I called another company but before their technician called me, Bryant called to say they had a cancellation and could come out that afternoon. The tech arrived a few hours later. He took just a few mins outside and came back and said my compressor wasn't working and I would need it replaced. He also said the fan was bad. He quoted around $2100 but then said with the fan and then adding in the refrigerant it would be around $3100. He then went on to say that I really just needed to go with a whole new system because that would only buy me maybe 6 months and so would be wasting my money. Guess how much the quote was a for a whole new system?? $9000! And this is for a house that is not even 1000 square feet. I immediately felt uneasy. I asked him if there were any other options and he said no. I told him I needed to write all this down, which I did. I then told him I would pay his $60 service charge but that was it. I had every intention of calling someone else because I felt I was getting ripped off. Suddenly, he says, well I can try to repair the compressor. And I'm thinking, isn't that what I asked you to come out here for? I even told them when I called I thought it was the capacitor again. So, anyway, he goes out and replaces the capacitor and then I see him go start his truck. He comes back and says now this is just a quick fix but if it goes out again it won't be a quick fix. That's all I asked them to do, is fix it. Once the capacitor was replaced it was fixed. $286 was the bill, just like last year.I cannot believe this reputable company has people like this working for them. He was clearly trying to rip me off big time.The techs name was William and trust me, if he comes to your house, he is trying to rip you off. Oh, did I mention that he also stated he had already been electrocuted once that day??If anyone at Bryant cares, please look into this technician. If you care about your customers you will get rid of him immediately. If I could give them 0 stars I would and I will make sure to tell everyone I know to avoid them at all costs. Such a shame because the young man they sent last year was a true professional. William is the total opposite. Horrible experience in every way.
Robert did a great job and was very thorough
Keneo Fugotti
4 years ago
The heating and cooling tech called approx 30 min before arriving at my home. He was informative and courteous. I've always had great experiences with Bryant Heating and Cooling.
Greg Reynolds
a month ago
Great service, friendly and did a great job!
Michael Hudson
4 years ago
We needed to have our furnace replaced and couldn’t be any happier with the service that we received from Bryant Heating and Cooling in Lexington, KY. The service and field technicians were awesome! Everyone was concerned about our comfort and satisfaction and it was obvious to me that they take pride in their work. Additionally, everyone was extremely nice! We are so happy that we used Bryant Heating and Cooling. Highly recommend!!
Three years ago, Bryant Heating and Cooling installed a new heat pump in our home - it has been fantastic.Today, they came out and did an inspection and clean-up. They found the outside unit had settled a little and was making some noise. The technician got right to work and leveled it and worked some magic with a noisy copper tube inside the system as well.We couldn't be more happy with the service and with the product. Thank you all so very much!! I'd highly recommend these folks to ANYONE who needs heat or air work or replacement in their home. They are prompt, courteous, professional, friendly, and very, very good at what they do.
Greg Mitchell
3 years ago
Unfortunately my elderly mother did not pursue other bids for a furnace and got hoodwinked into paying at least $2000 more than what other companies would have charged. I later obtained 3 other quotes to substantiate my suspicions were correct in getting the exact same furnace for a whole lot less. Bryant did not want to acknowledge the obvious and work it out. A thorough investigation by the Ky Attorney General's Office back in 2015 reveals all you need to know about Bryant. I wish I had known this beforehand.
Alecia Russell
4 years ago
Had Wm. as service technician on Thursday evening. He was very nice. He said there were no issues everything looked good. However after following his suggestions of cleaning the vent cover and putting in a new filter, house was still HOT after a couple of days. Saturday evening called again for service to cool the house. I am waiting for that technician.Wm. returned in time frame given. Part on fan had gone bad. I was pleased that he had the part and fixed the issue that day. Thank you.
Stephen Comstock
a month ago
Had a minor disagreement on pricing they called and made it right. Great timely install great friendly professional technicians
Brian S. exceeded our expectations. He called prior to coming to our house and showed up on time. He was cordial and thoroughly checked out our dual heating system. Everything was in great shape, and he went over everything he found. At some point, we will need to replace a capacitor and possibly a sensor, but he said they're well within tolerance levels. We'll definitely use Bryant again, and we'd recommend them to anyone. Great job, folks! :-)
Sharon Huffman
a year ago
A/C was not cooling. Robert was able to determine the problem and made the repairs. He was very professional, friendly and apologetic for any inconvenience. I was very pleased with the service!
I called Bryant’s about 9pm and someone was at my house a little after 9am to look everything over. I got a text when they were on their way. My technician was very pleasant and explained several things to me // educated me while he was looking over the system so I could be more prepared in the future. Will definitely give them a call if/when I need service again!
Thanks for sending DeVon out today. He was courteous, helpful and honest about the problems he saw with our unit. I'm grateful he was able to diagnose it quickly and get us a temporary fix until repair is complete.
From beginning to end the experience was pleasant. Calling to ask questions and book an appointment after normal business hours was great. I spoke with pleasant people on the phone each time I had to contact the company. They servicemen were on time and professional. Did the proper service checks and when it was determined that I needed either an expensive part or a new furnace/ac heat pump system for my downstairs, I was pleased to NOT be met with someone who was pushing me toward the more expensive route. I was allowed to make that choice on my own without any shady tactics which seems rare in today's times. The sales person stayed in contact with me well into evening hours as I secured financing for my replacement unit. The new unit was installed the following day, as the weather dipped into the 20s. I am happy with the service from Bryant. Will definitely use again.
Brandon Ollis
3 months ago
Michael was a pleasure, performed the requested work quickly, efficiently, and professionally.
The gentleman that came over was right on time and very courteous. He fixed our problem and worked very clean. I would use again
Contacted Bryant for a check up on our cooling system. Zack was very professional, arrived timely and explained what he was doing. The service was quick and efficient. Will definitely call them for future needs.
Jason was great. He was patient and answered all of my questions and was out here within around an hour of me calling with concerns about my HVAC, and was also able to provide information about electrical supports that I needed for my home as well.
Ashley Lewis
3 months ago
They were very responsive. Had someone out same day to look at the system, and before the tech left they had already order the parts for replacement and was able to schedule the install the very next day!!
Rebecca Harris
11 months ago
Michael was very professional and arrived on time. He did an excellent job. I will definitely call him again.
Brandon White
2 months ago
Andrew was a great technician and very professional.
Debbie potter
3 months ago
Excellent Customer Service! On time and very professional business —Michael and Debbie Potter
Unknown Player
6 months ago
Did a very good job with the thing I wanted done was very good at his job and very nice.
Allison Hardin
4 years ago
My air conditioner went out on a Saturday in 90 degree heat. I called them at noon and Bryant was there that afternoon and fixed problem asap. By the evening my house was cool agian. I have used them over the years for preventative maintenance and they do a wonderful job. I highly recommend them for HVAC issues.
Robert's testing of the A/C system was exhaustive and his diagnosis of the problem was clear to me.Brent's work to replace our compressor was impressive and thorough.I am grateful to these two workmen and to Bryant's for addressing our problem in one day from scheduling an appointment to the completion of the work.
Jonathan Lewis
3 years ago
After an initial hiccup coming to my home on the scheduled day, I was very pleased with Bryant’s response to my concerns. They made things more than right and am very pleased with them. I certainly plan to use them in the future.
We called and within an hour Justin was out to diagnose the issue. It was too late in the day to repair right then, but they arrived the next morning 10 minutes early and had us fixed up within 5 hours. The payment plans help tremendously as well. I would recommend to anyone!!
Patricia Preston
6 years ago
Called for winter check. When Mr. King came out we had a couple of issues we had noticed with our current system and wanted him to be aware of before he went into the crawl space. When he returned he had our answers. The problem was not an immediate one but we would also not have any warning when it became dangerous. He in no way pressured us, we pressured him to install a new system. He gave us four or five options and was very knowledgeable about each. Brian B. and JD were there to install our new system within two hours. We could not have had a better experience. All three were very courteous, pleasant, and knowledgeable.
The service was exceptional and they were extremely quick to come out and get the job done for me. The absolute only thing that I was not happy about was they were crazy expensive. They would have easily gotten a full five stars if their pricing had been more reasonable. I'd like to acknowledge that the service technician that they sent out was fantastic.
Cynthia Clarke
4 years ago
I’ve used Bryant Heating and Cooling for the past couple of years and have been very pleased with their service. William performed my semi-annual service today. He was professional, personable and knowledgeable, and explained in detail how my unit was performing. And there was no strong, pressured pitch to purchase a new unit even though my current one is old, which I appreciate. Highly recommend this company.
Marlene Hines
2 years ago
Brandon was the tech today who performed the yearly maintenance on my AC unit and gas furnace. He was very pleasant and professional. Brandon took the time to answer my questions about the filter and duct work and was courteous and knowledgeable. Overall a great company to do business with.
He was quick and very informative. He talked to me about the age of my unit because the type of free on it uses is being discontinued and told me it runs amazing for it's age. Told me how to change the filter and when. He was kind and honest and put my worries about my unit at ease.
Robert was on time and very professional. Great Experience
Melissa Markwell
2 years ago
I called Bryant for a second opinion after receiving a $1,100 quote from another company. They came out FOR FREE and conducted a second opinion inspection, and the repair recommendation drastically reduced to $260. The other guys were trying to recommend unnecessary items and missed the overall issue altogether. Thankfully, Bryant didn’t follow their lead and Brandon was a very honest, respectful technician. He earned Bryant a lifetime customer after this visit.
Darlene Montgomery
a year ago
Installation of two new AC units. duct repair absolutely wonderful service .Dave, and Dalton the gentlemen whom did the installation was very polite, and professional.
I called Bryant just before 8:00am on a Sunday (on Father’s Day) and they were able to come out within about an hour. Ernie was fantastic! He was patient while I got the dogs to quiet down, explained and showed me what the issues were with my unit, and was able to get everything working again in no time. There was one part he didn’t have with him on the first visit and he was able to stop back later that afternoon with that part and put the finishing touches on. He even texted me pictures since I wasn’t home on the second visit. I would highly recommend Bryant. Ask for Ernie!
Bryant installed a water heater this week at our residence. The employee, willie, did an excellent job and was very professional. He wore a mask during the whole process. Thank you
Very high recommended
I was really impressed with how quickly I was able to get someone out to my home. Brian was very knowledgeable, and helpful in giving me (a new homeowner) some educational tips and things to keep an eye out for with my AC unit. Great learning experience, and my unit is blowing cold air again!
Leontiy Shostak
2 weeks ago
Karson was amazing. He came quickly and was able to install a new outlet and fix an issue with my electricity quickly and efficiently. Highly recommend Karson at Bryant Electric.
Theresa Downey
3 months ago
Wonderful service. The electrician, Bryce, was very knowledgeable and experienced. We were able to get an appointment quickly, he showed up on time and even provided updates when he was on the way. I really appreciated the open communication as recently I have been in similar situations where the person I attempted to hire never showed up or even so much as texted they were not longer interested in the job. He explained the issue, provided a quote, and repaired the problem in under an hour. I will be calling in the future for any electrical, HVAC or plumbing issues that arise. I am a very satisfied with the service I recieved.
My technician Jason called me prior to his arrival and serviced my system very efficiently. He was very polite and explained the services he performed. I have used Bryant’s for years because of their professionalism and respect for my needs. I highly recommend them. Thanks again!!
Stephanie Johnson
4 years ago
After a couple of bad experiences with HVAC companies, I was incredibly pleased with the service and professionalism provide to me by Bryant Heating and Cooling. Jeremy Coleman phoned ahead of time, showed up when he said he would and took the time to ask what was going on with my systems. Although this was routine maintenance, he was new to my home and gathered information from me that would assist him in his job. I immediately felt comfortable with him and knew he was someone I could trust. I thought the price was extremely fair for maintenance of two units and the service was fantastic. I will use them again in the Spring and at that point, probably sign up for a yearly program to gain other benefits.
Tammy Jacobs
3 months ago
I highly recommend Bryant Heating and Cooling. The tech Devonte was very professional and high quality.
Knowledgeable and courteous. Never had bad service from them.
Called before arriving. Very professional and courteous. Explained what services he performed on the system. Would recommend to everyone.
James Sturgill is the best maintenance person that I have ever had service my HVAC. He was prompt, having called and said he would arrive in 30 minutes. Despite a heavy blowing rain, he arrived on time. James was very professional and did a thorough inspection and cleaning of my system. He discovered a problem with the wiring of the heating kit that had occurred in the initial installation. He proceeded to correct the issue and went the extra mile to make sure my system was properly inspected before he left the premises.James was very courteous, personable, and patient. He answered my all of my questions and inquiries. Bryant Heating and Cooling is fortunate to have James as a technician on their team and any homeowner would be fortunate to have him service their HVAC.
Karson came to do electrical work on our home, including replacing several light fixtures. He was extremely knowledgeable, professional, and helpful even as we had a few unexpected complications. He communicated well about all our options was able to get everything working for us!
Tiffany Wells
2 years ago
Dusty was great. He was very professional and explained everything to us! He quickly identified our issue and was very upfront about costs. 10/10 recommend them for all of your heating and cooling needs!
Very quick response to my initial enquiry, and efficient communication from the company. The technician was with me quickly, and explained what he was going to check. He then told me the problem, gave me my options, with costings, and was friendly, knowledgeable, and very professional. Bryant were very professional, and efficient throughout, thoroughly recommended.
Daniel Griffith
2 months ago
Spencer was extremely professional and knowledgeable. He listened and understood what we needed and wanted A++. Will call Bryant again.
Lisa Higgins
3 months ago
Jason explained everything and was clear and precise as to our air conditioning system.
Chris Hickner
5 years ago
Had an issue with the AC drip pan leaking. Called Bryant and a technician, Ernie J, arrived that same day. Ernie sorted out the issue quickly and was very friendly and professional, providing information on prevention of the issue in the future in addition to the fix. Pricing was very reasonable.
Scheduling online was super easy. Our AC went out on a Saturday night. We got on the website right then and scheduled an appointment. They were out to our home fast and immediately diagnosed and solved our problem. The repair tech was friendly and professional. We will definitely use them again.
Sherry Fugate
4 years ago
I was very pleased with the service from Bryant Heating and air. The technician came a few hours after I called and was very professional. He went under my house and temporarily fixed my duct work and they are scheduled to come out to repair it permanently,
The technician showed up less than a hour after we called. The technician was very helpful and quickly diagnosed our problem.
Tammy Buettner
7 years ago
I would definitely recommend Bryant Heating and Cooling. My air conditioner went out late in the afternoon. I called and someone was out within 2 hours. The next day Brian S. came and spent the day installing a new unit and made sure everything was working perfectly before he left. I appreciate the extra effort that he put in. Great job! Thank you.
Christopher Gast
a month ago
William did an excellent job. He was prompt, friendly and knowledgeable. We would recommend Bryant Heating & Cooling.
Andrew Ferguson
a week ago
Very fast response time! Our technician DeVon was very friendly and knowledgeable. He was able to diagnose and solve the problem quickly.
Jan Stuckwish
3 years ago
This is the first time I have used Bryant and am very pleased with the excellent services I received!!Brian the technician explained everything that was done and also showed me pictures so I highly recommend Bryant (and Brian) for anyone looking to have yearly maintenance on their heating and cooling unit!!!
Josh was very helpful and communicate great with me. Explained everything in detail and was able to have service people come out the same day and complete the repair. He even did a follow up the same evening to make certain I was happy with the service. Very pleased.
Stephen Andrews
a year ago
The service we received was excellent. The team received my call and directed me to the person that would help us best. Bryce, the electrician that helped us, was knowledgeable and professional. Going forward, I will call this company anytime I have a service issue, we are definitely pleased.
My heat pump was needing a seasonal inspection, so I called BHC. They came when they said they would, and we were greeted by a very friendly and courteous technician who thoroughly checked the heat pump as well as the electric furnace/air handler. Thankfully, we received a clean bill of health and an itemized bill for a very reasonable amount. We were very pleased with BHC and will not hesitate to call them for or next checkup.
I called last night, and they were able to arrive within 2 hours. Excellent service in a timely manner. Knowledgeable and friendly!
Bryce came out, gave a quote, and got the work done quickly. He was wonderful to work with! I had called a few other places prior to reaching out to Bryant Electric. I got a lot of “we’re too busy to put you on a schedule” or other things that felt more like “I don’t want to work this week.” Well, not with Bryant! I called, they came, job done—and it was a great job too! Thanks so much!
Jerry Hancock
8 years ago
Helpful customer service and scheduling folks, who kept me informed. No only helping club members today like the big guy in town. Highly professional technicians- they diagnosed my problem, gave me options, and offered financing assistance as well. Complete system replacement accomplished in timely and orderly fashion, and left premises as neat as they found it. Follow up has been very good. I highly recommend them.
I called Bryant about an issue without my outdoor AC condenser at 1pm. They were able to come that same day. Jason C. gave a courtesy call before he arrived. He explained some of the issues that may be causing the problem. He was very knowledgeable and polite as he came into my home and did a thorough inspection of the indoor unit as well. He took pictures of all of his tests and observations to document for me. He then explained the various repair issues I would need to be aware of in the future. He also explained multiple options for dealing with the problem as well as the offer of financing from Bryant. I will definitely consider Bryant for my HVAC needs in the future.
Technician came out this morning and allegedly serviced my AC. Said everything looked fine, set my thermostat for me and went on his way. It’s now 8:30pm. It is 80 degrees in my house. The AC is not coming on. I called their “24/7” service line. WHAT A JOKE. They will NOT send somebody out except during normal business hours. I will be calling a reputable Hvac service tomorrow and they will come take care of it right the first time. Something Bryant is clearly incapable of. I guess this is why they advertise on TV every 15 minutes. They cannot possible have many repeat customers with this horrible service. So, they have to keep buying new customers using TV commercials filled with lies. If you want it done right the first time, DO NOT CALL BRYANT!!!!!
Our Bryant Tech person not only did the maintenance and cleaning on our AC unit, he was able to replace a drainage hose that the chipmunks had chewed -- and fixed everything on that single visit, which I appreciate! It's great to have everything running great. Thanks!
I have used Bryant for several years now on my HVAC system. Recently I have taken advantage of their plumbing and electrical services. Most recently I had an issue with my outside outlets. Called on Sunday afternoon, scheduled an appointment for Monday and 2 hours later issue was fixed. Great service techs and super easy to schedule.
Last Tuesday our air conditioning had gone out through the night. I called at 7:30 am was promised someone would be at our home between 9 to 12n to assess the problem. At 9am sharp, Jason W. was here and examined our 26 yr old air conditioner. We decided to go ahead and replace the unit, because we had Bryant replace it's 26 yr old furnace counterpart in early Dec, 2015. He was very friendly and knowledgeable of what was needed for our home and scheduled the installation of the new unit. By 11am Brian S and James came to our home and started changing out our old unit for a new unit. They were very efficient and worked very hard unit all the work was done even leaving everything clean, tidy and cool. Bryant is a great company because of good products and great employees like Jason W.,Brian S and James. Thank you for such great service.
Bryant heating and air, My first time needing help from this company with my AC unit. They were able to address all of my issues with my unit in the same day! that I called them. They Diagnosed and repaired my unit in a timely manner, the technician was very kind And knowledgeable and answered all of my questions as well as fixEd my problem. Very well pleased. I will continue to use Bryant heating and air for all of my heating and air-condition needs.
bradley turner
3 weeks ago
Zach was awesome. Very helpful in getting my HVAC system back up and running. Highly recommend.
John Hoagland
2 weeks ago
Great diagnostic on my hvac. Simple fix and inexpensive.
Service was good with some nice information about ac.
Steve Woodrum
2 months ago
My tech showed up right on time very professional. Diagnosed my issue in about 15 minutes or less and had my air working perfectly. Cost was reasonable and as always will call them again hopefully it won’t be for a while. :)
Brandon called with time of arrival and was on time. He introduced himself, had proper ID and mask. He was courteous and explained what he was checking throughout the process. He was efficient and friendly during his visit. I was pleased with his service.
Price was fair and competitive with other HVAC service companies. No pressure to join membership. Technician was thorough on installation of thermostat and cleaning condenser. Would definitely use them again.
Devon Griffin was great to work with. He explained the installation and set us up with what we needed quickly. He was able to get the install to happen the day after I called so we were thrilled about that!
Justin was very knowledgeable and professional. He was able to resolve our issue quickly and was very thorough. He even checked another unit to ensure it was functioning appropriately. Thanks Justin and Bryant team!
Michele Anderson
8 years ago
After spending 3 days in the hospital, my 85-year old father-in-law returned home on oxygen on April 22. On April 23 a Bryant representative arrived to do a planned annual inspection. By lunch time, a crew had arrived to replace a 10-year old system that had NOT been malfunctioning, because the rep convinced my father-in-law that it was necessary and would help his breathing. It's a 1200 square foot house--the cost was $9,400 to replace heating and ac units that were working fine! REPREHENSIBLE!The hasty installation only heightened the family's suspicion about the need for the replacement of both units. We highly doubt it was needed because there had been no problem with either unit.I personally made a phone call to the company office that afternoon and asked to speak to one of the managers. I was given a customer service rep who informed me she could not discuss the incident with anyone other then the homeowner.We consider what they did at the very least unethical! Our family will NEVER use Bryant again; and will NEVER recommend it to anyone!Complaint filed with BBB. No resolution was reached! BEWARE!
Madge Reynolds
3 years ago
We have had great results with Bryant Heating and cooling. We never have to wait very long for service. We have had Robert and Jeremy at our home for service calls. Both have been very professional and knowledgeable in the type of service we needed. We will continue to use Bryant's and we will request Robert or Jeremy. Today we had Ernie. He was also very professional and very thorough. We would highly recommend ernie and Bryant’s heating. Five stars!Madge and thurmas reynolds
Lynnsey McGarrh
a year ago
I just moved into my new home and had Bryant come out and do an inspection on my furnace and AC. However, I originally called because I wanted my smart thermostat installed since I’m not comfortable doing it myself.Well, they wait till they are in my home to tell me they only install thermostats that you purchase from them. The receptionist I spoke with to schedule the appt said they could install it as long as it wasn’t a Nest and conveniently left that part out.So yeah, thanks for letting me know that ahead of time. I probably wouldn’t have requested your services had I known. But I’ll let you know ahead of time that I won’t be using a heating/cooling company that can’t install a thermostat again.Update:I come home and check my cameras only to find out they were in and out in 30 minutes and charged me $130 ($65 per furnace…..I’ll admit as a clueless first time home owner I had no clue I even had two furnaces). But, again, that part was not mentioned. So I’m out $130 for some guy to stop by and tell me my furnaces are old but are working. Thanks Bryant Heating and Cooling.
Heather Bree Russell
a year ago
They are always on time and super professional. I really love their flat rate pricing and discount membership. No extra fees or overtime for after hours weekends or holidays. They explain everything in a way that's easy to understand. And the technicians are very courteous, using shoe covers and in this pandemic era, wearing masks in your home..
Spencer did an excellent job here at our home. I will be glad to recommend him to any one. Tha ks Spence.
Highly recommend using them. Ryan was excellent to work with!
William Quigley
a week ago
I feel the repairman did a thorough inspection of my units.
Beth Feddersen
a month ago
Our call was answer very quickly after hours on a Friday night. They were able to send someone over the next morning. Our issue was resolved quickly and the technician gave us helpful advice to help prevent the problem in the future.
DO NOT CALL THESE PEOPLE! I called to have someone look at my upstairs AC Unit to see what the issue was. They told me the whole unit wasn't working and would need to be replaced quoting me $9500!! This didn't sound right or like a fair price so I called to get a second opinion. Turns out it was the motor blower and a quick $500 fix out the door. I have never seen a company try to take advantage of people like this and apparently it happens all the time. I will never ever recommend Bryant Heating and Cooling to anyone. They are simply out to sell new AC units, not to be an honest business. Save yourself the time and money and stay far away from these people. Disgusting.
Katherine Russell
5 months ago
Ryan was great, quick to find my problem and was very nice.
Karen Gullett
2 years ago
I had a spring cleaning, check, and safety inspection of my home air conditioner. Brandon Wright was the service man that came out and he was so thorough, efficient, and knowledgable. I learned things about my a/c that I didn’t know! He was also very pleasant and made sure to turn off attic light, and reattach my hose when he was done. I am quite pleased with this service call and will be continuing to use Bryant Heating, Cooling & Electric in the future. I will be requesting Brandon specifically as I was so impressed by his care and knowledge. Thank you!
Called first thing in the morning after discovering my HVAC has leaked all over the floor the previous night. Bryant scheduled a technician to come that morning. Though they gave me a 2-3 hour arrival window, my technician arrived right at the beginning (having called ahead as well) and diagnosed and fixed the problem within about 30 mins, as well as explaining how to prevent the issue in the future.
Sharon Keys
11 months ago
Devon Griffin was very knowledgeable and professional. He spoke to me in lay terms so I could understand exactly was he was talking about. I also appreciated his timely arrival and finding out what my problem was quickly which allowed me not to miss to much work. I now have a clear understanding on how to keep my unit in good working condition. DeVon even gave me a laugh as I wrote out my check for payment! Can't get any better than that.
Missie Sexton
9 months ago
The electricity went out in one room in my house. Ryan was quick to address the problem and resolve it. He was very knowledgeable and professional. Would highly recommend.
Michael Wallen
a year ago
I was very pleased with the service and quality I received from Bryant. Very professional. I called yesterday , was put on the schedule today and my project finished the same day. Couldn’t be more satisfied.
Charlotte JeBailey
4 days ago
We had a good experience with Bryant Heating and Cooling. They were very professional and able to get to us quickly.
Sharon Dean
10 months ago
Daniel was one of the most professional, personal and knowledgeable technician that I had ever met. He did an awesome job! Would request him again for any of my plumbing needs. Steve
Althea Garrett
6 years ago
Ernie worked on my mothers air conditioning on Monday May 22, 2017. He was prompt and very polite. He took the time to talk and in inform us on how to better take care of the unit. Thank you for you service. We would highly recommend using Bryant Heating & Cooling in Lexington.
Bryant’s rep. (Dustin) was knowledgeable, personable and professional. He explained everything in language that my wife and I could understand.
Spencer was wonderful. Took care of our ac needs. Very professional, very polite, went above and beyond!! Bryant’s really treat their customers with great saturation and respect n very affordable rates !! Call and request Spencer if he’s available.
Bryant Heating and Cooling did an awesome job while checking our AC unit. When they found a potential problem they were able to explain the best plan of action and were very helpful. Speedy process and very friendly!
Dona TenBroeke
9 months ago
Ryan and Jaice came out Monday 11/28, and prepped everything for the panel replacement and swim spa connection. Tuesday, 11/29, service was disconnected so they could safely do everything they needed to. That afternoon the inspector came by approved and service was turned back on. Ryan and Jaice continued to work till late afternoon. Wednesday, 11/30, Ryan returned by himself to complete everything. He cleaned up everything and picked up. He was extremely professional and answered any questions we had. He went above and beyond our expectations.
Brian S. came out in early Fall 2017 to find out why our air conditioning stopped working. He was extremely polite and professional and diagnosed the issue with our capacitor quickly. He replaced it immediately and tested it to be sure it was working before he left. We are extremely satisfied and would recommend Bryant to everyone. We also used the online scheduling system and it was wonderful!!!
Robert Bebout
3 years ago
William King was fantastic. He was quick and efficient. Allowed me to watch him work and answered all my questions. Even went out of his way to explain how my system worked. It was one part fixing my furnace and two parts a crash course in HVAC. Highly recommend King.
The Sanchez Family
3 months ago
Arrived in a timely manner. Zack was friendly, honest and professional he diagnosed issue within 10 minutes. Had us up and running by 15 minutes. Would recommend and will be using them for future services.
Michelle Garrett
2 months ago
Very professional and came out same day I called to fix the problem.
Great experience working with Bryant! The technician (Matt J.) called prior to arriving and arrived quickly. He was very knowledgeable and friendly. He explained what he would do during the service and what he was checking. Very kind and it was a quick service check. I will definitely use Bryant again in the future and highly recommend this company!
Jonathan Miller
a year ago
Robert was an awesome technician. Very professional and polite. Walked me through the whole process of what he was doing. Will call and ask for him everytime now.
The AC stopped working in the hottest weather of the year. I called Bryant in the morning, and they had it fixed by noon. I’ve also called them for issues in the past, and they have always been prompt, courteous and trustworthy. I really appreciate Bryant, and I will continue to use them.
Ryan was professional, prompt, and made sure to explain the services he was providing in a way that was easy to understand. We were thrilled to have such a quick turnaround time to get a quote and then able to have the work completed in the same day.
Service tech arrived within the scheduled time slot. Listened to customer reported symptoms. Performed diagnostics to determine cause of failure. Repaired issue without attempting upselling, which was much appreciated. Service tech was knowledgeable and proficient at completing the task. Would recommend Service Tech, Matt, with Bryant HVAC.
Around 2:00 on Thursday morning I noticed our AC unit was making a loud buzzing noise and warm air was coming from the vents. I called Bryant Heating and Cooling early that morning and they set us up to have Zach come out as soon as possible. He called and was at the house within half a hour. He informed us that our unit was 24 years old and suggested we put in a new unit. he did everything possible to get us a new unit. He spoke with his manager. He helped us apply for financing and even helped us set up a second financing to pay for the remainder. He had the crew on their way with the new unit and they had it installed and A.C. back into our house before 5 that day. They were friendly, very helpful in getting us a new unit and answered any and every question we had. I appreciate how the explained everything to us as they went along. We will to be customers of theirs in the future.With me being disabled money is tight so
Connie banks
4 months ago
Robert was very polite and professional.Arrived ahead of scheduled appointment He explained what needed to be replaced and got it done in few minutes
Dustin was very respectful, very knowledgeable. He explained everything to us. We would recommend him and Bryant’s to anyone.
Kristie Heinmiller
3 years ago
Excellent customer service and Ernie was so patient and kind through the process of a new equipment installation quote. He was courteous and professional. I definitely highly recommend them to anyone for their heating and cooling needs.
Melvalene Riggs
a year ago
Dustin was the gentleman who came to clean and service my HVAC. He was pleasant, on time and explained things very well. I’ve used this service before and will continue to do so. When calling and setting up the appointment they were nice and courteous and had time frames that were available that worked well with my schedule. Overall excellent service.
Bryant came out to my house same day I called we discussed the options for repair or replacement — I decided to replace the unit and they took care of it on the same day. The install crew took the time to walk me through their work at my request with no complaints. I just wish a/c units and install didn’t cost so much, but that’s not their fault.
Jeremy was a very accommodating and cordial service person. He knew his field quite well as he did an installation of a new thermostat. It was not an easy job, requiring the use of small spaces and rewiring. He solved a problem for us we have had since the house was built. Thank you, Jeremy.
AC quit working, Called Bryant to do a service call, had repairman Robert Gay at my home 25 minutes after contacting Bryant. Robert was very efficient and knowledgeable about the system. Robert located the problem (bad capacitor) he replaced it and had my unit running within 20 minutes. If I have another AC problem I'll call Robert directly.
I needed a home EV charger installed. Bryant's took care of it quickly with one call and no fuss. Charger working great.
Lara Doescher
7 months ago
We had three outlets in our living room that suddenly stopped working. We had tried everything and as a new home owner were nervous to call an electrician in fear that they would over charge. When Ryan arrived he was on time, polite, and even put on shoe covers. He walked me through everything he was checking and found the source of the issue. Very thorough and efficient with his time. I would 100% call Bryant Electric again and will be sure to use their services if any other issues that may arise. Thank you!!
Sandra Chesnut
9 years ago
This is our second time using Bryant Heating and Cooling and both experiences have been outstanding! Everyone from the receptionists to technicians are polite, professional and efficient. The technicians even cleaned up after themselves!! ALL have been a great representation of the integrity of Bryant Heating and Cooling. I am very happy to have a place to call on that I feel confident with. Thank you!!
McKenzie Hughes
9 months ago
Daniel was very professional and extremely helpful! I will definitely use Bryant plumbing in the future!
Cynthia Wright
2 weeks ago
Came quickly to resolve an emergency water issue. Thank you so much!!
My electrician, Michael, always does excellent work! He cleans up, he’s friendly and very knowledgeable. I have nothing but good things to say! Thank you so much!!
Devon made me his first Monday morning stop after I had been air conditioning for 3 days. He was polite, professional and thorough. I was impressed that Bryant has a 24/7 customer service line. They were polite and scheduled me quickly.
Becca Mitchell
2 years ago
Ernie was great! Punctual, informative and polite. Practiced social distancing and did wear a mask the entire time he was here. I was very happy with the service provided! Thanks very much Ernie!!
I had a problem with a leak with the cooling system in my home. I called Bryant on a Saturday morning, and soon after Josh D. came by to check things out. He looked at the system and told me my options. After I decided what I wanted to do, he was quick to get a team, Alex and Tim, on it that same day. They worked for 3-4 hours, including in a hot attic, and had the ac working beautifully by evening. Thanks very much Josh, and also Alex and Tim, for your expertise, hard work, and friendly manner in getting this fixed.
Elizabeth Smith
2 months ago
Excellent responsiveness and totally professional and thorough - these guys know their stuff!
Irene Wolfenbarger
3 years ago
Our outside unit was coming on and going off due to a leak. After Bryant sent someone out to look at it and of course a part needed to be order. On Wednesday Jd was here with the part and fixed it. He made sure it ran the way it was supposed to. We are very pleased with Bryant's service and the men who get the job done. Thank you
Josh Richardson
a year ago
This is an updated review.Since my last service was canceled. A representative from Bryant reached out and corrected the issue offering the service free of charge! Highly appreciated!Today Brandon our service tech came out and was very informative and friendly. He recommended some services which we will proceed with in the near future. Thanks to Bryant for making things right!
Service man was very professional and friendly. Took time to explain what he had done. Gave advice on how to better heat and cool my house. Would recommend Bryant's to anyone. Thanks again for all your help
Mike Daniels
2 months ago
Excellent work! We called on the 4th of July weekend and they showed up that day to repair our A/C.
We had an issue with a clogged line on our unit causing water to collect in the bottom of it. Our tech was polite and knowledgeable, he was able to resolve our issue quickly. We would recommend this business and will use again.
Bryant responded immediately and gave me a thorough and honest assessment. It turned out I needed a new furnace considering mine was 20+ years old. I was shockingly impressed by how quickly they were able to install, how well they communicated, and their overall professionalism. Bryant is a company you can depend on and trust in moments like this.
Ernie was great to work with. He was prompt for the appointment, very personable. Our unit for the upstairs was blowing out hot air. Ernie made some adjustments & recommendation. He was very fair with the pricing. Happy customer.
The service that we received from Bryant Heating and Cooling was superb the response time was minimal and we were met by William who clearly explained all of our options and assisted us in making the final decision but never pressured us in any way. We did opt to replace our unit and the next morning we were called and told the installers were on their way. They worked very hard showed us pictures of the finished product were extremely polite and curtious and cleaned up the entire site, I would highly reccomend using them any time Bryan S and Trent J I want to say thanks for a job well done
Ryan was prompt, professional and knowledgeable. I am very pleased with his work! I would highly recommend Bryant Electric! Michele Martin, Lexington KY
I just want to say thank you so much to Robert G. who came out early this morning to look at our heater! He was very thorough and gave us the best options for fixing the problem! Great customer service and we will definitely work with Bryant's again!
Our motor blew out and within an hour a Bryant tech showed up and was very friendly and helpful in deciding to go with a new furnace and with in 4 hours we had heat again!! They were very reasonable! Unbelievably fast and very friendly! Thank you Bryan’s team!!
Aurora Wolbarsht
2 years ago
Do not use them. Called to see how much it would cost to have a fuse replaced on our heating unit, was told it would be $60 to diagnose the issue. I also asked what the hourly rate would be to replace, why not save a trip to lowes, and they were unable to answer. The service tech called on his way saying it would probably be a motherboard with could cost $1000. At this point I already decided I would decline any repairs, obviously I would get ripped off. Once at my house the technician made the repair without any approval. He then stated it would be $250 FOR CHANGING A FUSE. But thankfully he felt bad and said that for the same price I could just get a gold membership, lucky me! Once I called and explained on the phone to the representative what happened she simply said she would share the complaint but couldn't do anything about it. What a bunch of sleazy con artists you have.This is now the beginning of day 3 waiting for someone from management to contact me. Still have not received a call.
Amberly Short
2 weeks ago
Would highly recommend! Had an estimate just a few hours after making my appointment. Professional and thorough.
100% Satisfied with this service. The guys were prompt, professional, and when a toilet that we bought was not the right kind, the guys went to a local store and talked with us on the phone the whole time to find a correct toilet for us. They went above and beyond!
We couldn’t be more excited to receive service from Bryant to replace our AC units. They came out the day after we called to check the problem, had the new system ordered and replaced all in the same day. They worked until 8 to make sure all was done correctly. Fantastic service! Working with Jeremy C made it so easy!
I have a Rheem unit, that was installed with my house when it was built (1996). The fan locked up, so I contacted Bryant Heating and Cooling. Once they arrived, they told me they most likely couldn’t get that motor, and I would have to replace the entire unit for around $6,500.00. If they were able to find the motor, it would cost $1,100.00. Luckily another company came today, and swapped the motor out with a brand new motor they had on their truck for $300.00, and my system is running just fine. Don’t get me wrong, I know I am lucky this unit is still operational, however it still works fine. They made no attempt to fix it, instead the technician acted like a car salesman. My suggestion, check with the small companies before calling these guys. It’s a shame I had to pay for a service call for them to ride out and tell me my unit is broken. Obviously I’m aware of that, or I wouldn’t had been calling in the first place.
The technician arrived on time and promptly did his job. He was masked and covered his feet before entering my home. He found a potential issue. At my request quickly fixed and saved possible damage to my home at a future date. Highly recommend Bryant.
Randall Vaughn
a month ago
Install team (Edward and Juan) were very efficient and very professional with AC install from top to bottom. Shout out to both of these guys for the excellent work.
jonathan stewart
5 months ago
Great people! Great service! Ryan cox is a great electrician
The service was quick and the the results were satisfactory. Serviceman was warm and polite.
Michael did a great job, couldn’t be happier with the service. Will definitely use again in the future!
Judy cummins
9 months ago
I was able to get a SAME day apt, thank Goodness! I thought I needed a new electrical outlet installed, but it ended up that I just didn’t see the one that was already there! My electrician called me ahead of time, offered me an earlier time, and when the time came for my apt, he was there! Prompt, professional, ready, and quite knowledgeable. Jason was professional, yet very kind and compassionate about all the problems I had had with the outsourced delivery company (of a big box store) who didn’t see my outlet upon delivery and “installation” of my new stacked washer and dryer. Despite the fact that I didn’t need his electrical knowledge afterall, Jason took the time to help me figure out a way to SAFELY use my new washer and dryer side by side while I wait for “them” to call me back…someday, maybe, to reschedule the installation and actually stack my washer and dryer with the proper equipment the forgot the first time. He was so helpful and gracious ! -a true “let’s roll our sleeves up and figure this out” attitude. I needed that today. In a world where big chains rule and all the Spectrum’s, Lowes, and Crate and Barrel delivery people can get away with ZERO accountability or service after the sale, I’m recommitted to using local and regional outfits like Bryant. Call them! Great experience from start to completion. Will definitely use them again.
During a recent repair call (husband cut through a/c electric supply line with weed eater) it was noted that our air conditioner was really old and on its last leg--Bryant suggested we might consider replacing it before we got caught and had to have it repaired in the middle of a hot summer. They came at the time of the appt and fixed everything in a timely manner and were very friendly. A/C has worked fine and just in time for this late last blast of heat and no more Freon to worry about! They came and gave us an estimate without any hassles and price was similar to others (who were much harder to get out to give us an estimate)
After hearing good things from our friends and co-workers, my wife and I decided to call Bryant HVAC here in Lexington, Kentucky, to do an AC inspection/tune-up. Our house is about 14 years old, and we had our equipment checked once before about 2 years ago by a different local company, but we felt that it had not been as thorough as we would have liked.A Bryant representative, Zach, showed up promptly at 9:30 the day of our appointment, and he proceeded to do his inspection in a thorough and informed manner, all the while courteously answering our many questions about HVAC systems. I have a job that specializes in customer service, and I pride myself on providing excellent customer service in my job, so I know what to look for in others when I am the customer, and Zach was an expert. Zach has 15 years of experience in the HVAC industry, and it shows. He was knowledgeable about other companies, their models, as well as LFUCG and the EPA and their regulations. Once it became apparent that we needed a new air conditioner unit, Zach stayed with us for over three hours, going over with us all of our options for which model to buy, pricing, etc. We were able to get the model we wanted at a discounted price, AND have it installed on the same day.Zach and Bryant HVAC will have a repeat customer with me when it comes time to replace our other AC unit or our furnace. Even though I had to make a big purchase from them, all I can think about a few days later is how well they treated us, how honest Bryant was, and how great their employees are to work with. I highly recommend Bryant HVAC of Lexington for all of your HVAC needs—call them today before they get too busy in the summer!
We called around 9 and Dustin came to the house, diagnosed, and fixed the problem before 11! Bryant Heating, Cooling, & Plumbing is awesome. Our house is cool! Thanks Dustin. You're excellent!
Spencer was really professional and shared his knowledge about the issue. And did amazing work on our electrical outlet replacement. Definitely recommended because when it comes to electrical issues these are certified people.
Diane Grillon
5 years ago
Want to share the great experience of having Bryant Heating and Cooling employee at our house yesterday. Our furnace was old and had problems. In no time at all, our old furnace out and new in. Glen was friendly and explained everything. Great job!! Plan to stick with Bryant Heating and Cooling for all our heating and cooling needs. Feel like we found good friends in this company and their employees.
Russ Whisenant
7 years ago
I'm very impressed with Bryant from the ease of scheduling and the professionalism of my service technition Lee. He called before coming to our house, quickly discovered our problem, setup the replacement of our air conditioning unit, assisted with financing, and Raymond installed the unit the same day all in one visit. Thank you!
Jason was was very professional. He also took the time to educate me on my circuit breakers in my electrical panel.
The repair was completed in a timely manner while explaining to me what he was doing and why! Great service I highly recommend Bryant electric!
Jelena Anna Juras
2 years ago
1hr after calling technician was on site, very respectful, with good sense of humor. Not only he fixed my thermostat he also made us laugh and eased our worry.
Teri & Mickey Ward
5 years ago
When i purchased my unit, i was given 2 years of follow up service for free. When i called to schedule, i had to pull my contract to prove i still had free checkups available. JAMES M. Has been to the house twice to provide service and has been timely and professional and friendly.
We have used Bryant for a few years now and they have always done their best to make sure we are completely satisfied with our service. Robert has been especially helpful every time he has come to our home to address problems we have had with our AC and furnace. Robert is always friendly, knowledgable and goes above and beyond.
The serviceman was amazing. He was courteous, explained things clearly, was very thorough in cleaning my system. I am very happy and I am a new Bryant's customer. Patricia M.
Bill Heichelbech
5 years ago
Brain S came for our annual checkup and it is like having family come!! He did a very thorough check of our system. Fixed the problem we had with the thermostat then gave us a thumbs up!! We thank him for his service it’s nice knowing Bryant’s is there when we need them!
Ashley Young
8 months ago
Very responsive! Someone arrived at our home the same afternoon that we called needing an electrical safety inspection. Very friendly and professional! 10/10 recommend!
Karen Million
8 months ago
Experienced and nice people. They questioned me about what I observed as to the functioning of my furnace and where certain pipes led to, and ran a meter gadget over the inside of furnace, plus at certain outlet pipes on the outside of my home. They found out the answer, rerouted pipes and before I knew it my furnace was pushing out the heat throughout my home like I had grown accustomed to living here.
Matthew Griffin
5 years ago
We really appreciated William coming out to our house during the time frame we asked for. He was professional and kept us in the loop on what he was doing and what he expected to see, expected not to see and the overall health of our unit. What we could do to improve our system and the proper way to maintain our heating & cooling system. Very informative Technician.
George Partridge
7 years ago
Robert Gay came to our home this morning for spring cleaning and maintenance. He checked out the unit, identified a part that needed replacement, provided routine service, and replaced the filter. He took the extra step to wash our unit with his equipment. He went over our service contract which we renewed (4 yr Gold) extending our coverage until Fall 2020. He took the time to explain all that he did, showing me the part that needed to be replaced and describing the work he did. Throughout the visit he was very courteous, encouraged questions and provided very informative feedback. We have been very pleased with Bryant throughout the years.
I would definitely use Bryant Heating and Air again . He was on time. Was very courteous . Wore his mask . Put his booties on. Explained what he was doing and why . Checked The Ac and filter. . Checked the heat pump outside . Needed a capicatior . Came and told me before installing one. Was very friendly and careful. I sure appreciated his work ethic. If I need work again I for sure would call Bryant heating and Air. I give them 5 Stars!! Sincerely Jane Young
Ernie tried to save my old a/c unit over a month ago. When I started having the same problems again, he arranged to come out that morning. He clearly explained everything that was happening with my unit. I felt like he was very honest and trustworthy. Later that same day Gary came out and installed my new a/c unit in a little over 2 hours! He took the time to explain the changes and what I need to do to keep my air running for many, many years. Very friendly and professional group at Bryant Heating and Cooling!
Steven Huffstetler
4 weeks ago
Customer service was great!... both over the phone and with the technician that came to our house.
Cynthia Maharrey
5 years ago
Keith came out to check my air handler unit and heat pump to make sure we're ready for the winter. He was very professional. He called to make sure we would be here (within the service window I had been given) and that he was on his way. He arrived promptly, worked quickly and efficiently and was kind and respectful and I'm not surprised. All of the Bryant employees here in Lexington that have helped us have always been that way. I appreciate this company because of it's employees.
Joli Jarboe
11 months ago
They were able to come out same day as my phone call inquiry. Andrew Davis was terrific. Had the new light fixture installed in record time! Couldn't be happier.
Quick to respond and had someone same day.
Jennifer Lewis
3 months ago
Easy to schedule an appointment. Knowledgeable service techs.
Rebecca Goosey
8 months ago
Brian and Logan came out and replaced our furnace for us. They were wonderful! Very knowledgeable, efficient, very clean! Would highly recommend!
I called Bryant this morning for help with a furnace problem.. I called them because another company had disappointed me greatly .. I was amazed that Bryant could schedule me for today .The technician was the nicest young man I have ever had , clean cut , pleasant , and super efficient .. I am so so pleased ! I will certainly be a loyal new customer !
bruce farrell
6 years ago
Josh D., Field Service Professional, did a fantastic job in servicing our AC needs. Not only did he perform the necessary requirements, he offered advice for operational performance improvements & offered suggestions for future years to plan to keep our system operating at maximum performance. Josh also treated us with respect, and answered any questions we had regarding the technical issues of heating and AC systems. Very professional and friendly made the experience one of the best when dealing with these types of service calls. We will specifically ask for Josh D. for our next service needs.
I had a great experience with Bryant. It started out as a yearly service check and turned into replacing the furnace. Greg E. explained everything and he has such a calming disposition, it kept me from freaking out. Raymond I and Nick were the guys who installed the furnace. They were right on time, and didn't stop till the job was done. I was very impressed with Bryant's.
The technician James was extremely professional, prompt and even unhooked my water hose as I forgot to disconnect. He was knowledgeable and solved my issue in short order. I appreciate his friendly disposition and advice. He’s a keeper and deserves a raise!
John Michael Carter
7 years ago
As it always happens, our heat went out on the first cold day of the year. We called Bryant, and they sent somebody over in under an hour. The problem was quickly diagnosed, and it was apparent that the furnace needed replacing. Bryant was able to complete the job the next day . . . . and it was not a normal job. The extremely professional workers had to move the unit from a very difficulty accessed attic. I cannot express how impressed I was with the level of professionalism exhibited by the Bryant employees. I highly recommend Bryant for any of HVAC needs and will be exclusively using the company in the future.
Allison Breitenstein
7 years ago
I had a new furnace installed this year and the Bryant crew were able to get it in before a snowstorm hit. I had a problem several days later where I smelled gas in my house. They came back out immediately and found the problem to be my water heater which they fixed at no cost. It wasn't their responsibility but they fixed it anyway. I had a great experience with Bryant and will use them for any future needs.
Bryant Heating and Cooling is a top notch business!A year ago they have installed a new HVAC unit at my house. The entire installation process was highly professional. The installers were very organized, courteous and respectful of my house.A year later, March 2021they contacted me to remind me of my free 1 year maintenance service. The individual that came to service the unit arrived on time, he was very professional and answered all of my questions.I will definitely continue using their services in the future!
I would highly recommend Bryant Heating & Cooling. Very professional Techs. Both Techs were understanding, kind, helpful and answered every question that we asked. Would call them again in a minute.
Sarah Hendrickson
5 years ago
We have had the unfortunate experience of having to replace both are upstairs and downstairs unit in the last 6 month period. Bryant Heating and Cooling has made this experience less painful than it could have been. We were very pleased with Ernie J. He was very helpful and explained everything in detail. Came out early in the day and by that afternoon we had our new unit and were up and running. Thanks for your professionalism and quick service!
Not a good experience. Called and they told me it would be $60 to look at it. Ok that’s more than fair. We have two units in our house. We knew we had one unit working properly. He immediately knew which unit was not cooling properly. He looked at it for around 10 minutes and came back and said the fan motor was inop. Ok, makes sense. Then he comes in and says the board is bad, and the motor was $650 plus labor and the board was over $1500. Then said if that happens and the Freon was low it could be thousands to add more coolant. And that I should just buy a new unit. I asked how much a unit was out of curiosity. He said, “at least $9,000, maybe more.” I told him no kindly and he said we have great financing options available. I told him I would pass nicely. He never went to clean up any of the mess he made, left the ladder down, breaker box open. Then came back in and charged me double the diognostics because I had two units, even though the other was working properly. I then called another company, was quoted one fee to look at it, replaced the motor for under $300, and it’s perfect. Also was quoted a unit for under $5000 in case for the future. My advice, get multiple quotes. Trying to make $4000 more on a unit that didn’t need replaced, and charged double for the motor and told me it was necessary to replace a bunch of other things. I am all for a fair profit, but making up things to fix then charging as much double for a unit is too much. I have nothing good to say about this experience at all.UPDATE:Brittany called me to go over my visit, was very nice. I told her what happened and she said she would go over with the tech what happened. She did say that $9000 was way too high for a new unit. She said she would refund my $120. Changed my rating to a 2* because of the refund and follow up.
William Holton
7 years ago
Great Staff, very punctual, very thorough during their installation process. Service guys went out of their way to improve other issues in regards to ventilation in my crawl space for no additional charges, which took them additional hrs of labor. Extremely fair priced. Would highly recommend Bryant Heating & Cooling to all. Job well done.
I received annual maintenance and checkup on my HVAC system. DeVon did a great job of showing me exactly what he was checking, the impacts of the readings, and making sure I understood my options. He didn't rush to the next job before answering all of my questions and working to help me improve my system. Thanks
Tiffany Bagley
3 years ago
I just purchased a new home and called for Bryant Heating & Cooling to come out and check things out. Brian S was fantastic. He walked me through everything I needed to know and got me “winter ready”! I would highly recommend them and him!Update - My air wasn’t running correctly, I called Bryant and they were able to come within an hour of me calling and Zach Reynolds was amazing. I was up and running within 20 minutes of him arriving.
Julie O'Connor
2 months ago
I couldn't believe how quickly Chris responded to our need. He arrived on time, was speedy in his evaluation and promptly fixed our problem.
Jon Stephenson
3 years ago
It’s been about a month and a half since Brysnt serviced our unit. It’s been running great up until we’ve been having 100 degrees weather. I went into the attic to check the unit and Bryant left the attic light on. Not a huge deal but the light burnt out and the bulb was hot to the touch so I feel like this could have been a fire hazard. Also I found a handful of air/duct leaks throughout the unit. I tapped them all off and it seems to be running more efficiently. I feel like any professional would have at least mentioned this issue if they noticed it.
Wow have things gone downhill with them. I've used them multiple times and things were great. Today they showed up. Called me with an outrageously priced quote of $750 to change out a motor (just labor). They refused to give me any part numbers, line item costs, or parts costs. Tech got extremely rude when I asked about the breakdown of prices. He told me he didn't want to do the work at all because I wanted a second opinion and hung up on me. Refused pictures, diagnosis report, or anything for the $80 charged. Really seems like they're trying to rake people over the coals and being secretive of their process. $80 is wasted. They said no air coming out, blower motor. I already knew no air coming out and they did no other diagnosis. I just want to add that they wanted to charge $1100 flat rate for blower motor install, they couldn't tell me the price for the motor, or the hour breakdown of the work. I just received a quote from another reputable company for $550 with warranty of labor and parts.
I just recently bought a house at the end of July of 2019. Had Zach come out and check my furnace for the winter. He did a wonderful job! Very patient when I asked a million questions and showed me what I needed to do by myself to better take care of the unit. Very kind and was just a good experience!
Michelle Vance
a month ago
Excellent customer service from technician Devon. The service call was placed and repairs were completed within a 12 hour window. Will definitely use for future repairs.
Shelly Thomas
9 years ago
Wish I could give it 0 stars. The only thing good to say is they were fast to come out. After looking at our unit for maybe 3 minutes, we were told we needed a new compressor which would be a minimum charge of $2800, but the technician recommended we just replace the unit for approximately $6000. The unit is only 5 years old. The next day we got a second opinion and the compressor was fine but the capacitor was bad. A $50 part! So instead of $2800, we paid under $150 for parts and labor and our unit is working great. Too bad I wasted $60 for Bryant's diagnostic charge but at least I didn't let them rob me blind!
C and J Outdoors
7 years ago
10 minutes after being at my house a service tech had diagnosed nearly $3000 to recharge my outdoor unit with R22 and fix a leak. He had also tried to sell me a $15,000 replacement unit... all within the first 15 minutes.He quoted $150 per pound for R22. If you do your research, you will see that you can buy 30 lb of R22 for less than $500 online. That means at cost it is roughly $15/ pound. There are tools needed to recharge your unit and you need the tools to clear the lines before recharging, but it is not rocket science and not worth that type of mark up.He changed my capacitor on my unit, it cost $226 for a new capacitor. This same capacitor is less than $26 online.He also tried to talk me into buying a new unit. The service technicians that they send to your house are also salesman, seemingly paid off commission that are capable and determined to get you financed and in a contract for a new unit.They got me for $300 when it was all said and done, I should not have let that happen. All they did was come out and diagnose the unit, change the capacitor and quote outrageous prices to fix ( as stated above ).In my opinion, I would stay away from Bryant Heating and Cooling. They tried to pull one on me, I did the research on my own, and had another HVAC service diagnose and quote repairs. I would see where this type of scare tactic would work on people who are not as educated on more technical aspects of their home.Do your research, get a second opinion, and be patient.
Jason Turner
10 months ago
Jason was very professional and thorough. He took the time to properly inspect and diagnose the electrical issue we were having in our kitchen. He also explained everything that he was doing to help me better understand the situation.
Spencer was extremely nice. He took his time and looked over our AC really good. The cost was wonderful and the quality was also. We will always use Bryant heating and air.
Harrison Myers
7 months ago
I called asking for a diagnosis of an issue assuming it was just a thermostat replacement. They said it would be an $80 service fee for the trip plus the thermostat. I told the rep that thermostats were roughly $30-60 at Lowes and that I was ok paying the $80 plus the thermostat if it wasn’t going to run multiple hundreds of dollars. The rep assured me it wouldn’t and I was looking at $100 tops. So I agreed to pay the $80. Once the rep stated I needed a new thermostat he quoted me for $260+ the original $80 travel/ service fee. He also told me another issue that he quoted me for $1,100 for. I declined both as I was lied to about the thermostat. I called Aces of Air and the fixed the entire issue for $120 including the trip charge. Watch your wallets when using this company. They over charged original price and tried to have me agree to more work that didn’t need done. They did not offer a refund after lying to me.
Rebecca Elliott
5 years ago
Had a unit that was over 30 years old and the compressor went out on it. So Keith V came out first, verified the unit was not working any longer. Got me set up with a new unit, to help bring down bills and keep the house cool. He left at 11am. And by 1:30 that afternoon Kevin H and Danny showed up to put in the New unit. They were here until 6:30 working. Signed the paperwork close to 7. Kevin fixed wiring out on the breaker box for the AC unit outside, a new drain line, he took off the old hose and replaced with PVC pipe. Answered all my ques , even suggested pouring bleach down the new drain, 1 a year to keep the smell down. Very professional, polite and helpful. It was 100 degrees outside but they worked until i was set with the house cooling off before he left. Was a great experience! So glad I choose Bryant!
Very disappointed in the service I have received from Bryant Heating and Cooling. I contacted Bryant Heating, believing that I was contacting an upstanding company. On 6/8/14, we received a new air conditioning unit. The unit worked for 1 week and hasn't worked since. Since this time, we have had 4-5 five representatives come to our home to attempt various repairs. To date, the unit is still not working. Water is leaking from our ceiling, the upstairs is a comfortable 85 degrees and I receive a different answer each time I speak to a representative. Today, we were to receive service at 3:00 PM, no one showed to complete the repair. When I called, I was told, that no repair was scheduled. So, I suppose, I will schedule another day away from work, sleep with a fan on again and wait for yet another repairman. I am so disappointed. I don't want to see another commercial stating that we are here when you need us, that simply has not been the case.
Morgan Turner
3 weeks ago
We have used Bryant for our electrical needs a few times now because they are thorough with the work they do and I appreciate that they clean up after their mess. I definitely recommend them.
Ryan was our electrician and did a great job.
He identified the issue and was very prompt snd professional throughout. Would strongly recommend asking for Ryan if you are in the Lexington area .
The service was great the technician was extremely nice. Was very satisfied.
William Trimble
a year ago
Had recent check up inspection, the service technician (Robert) was very professional and knowledgeable. He found a problem and fixed everything quickly and explained each step. Would highly recommend Bryant services to anyone.
Melissa Seastrand
2 years ago
Spencer was very thorough and helped identify what the main cause of our issue was in our house. He was able to document everything and explained everything in a way to help us understand where the malfunction was. Very happy with his dedication!
I have used Bryant since I moved here two years ago, they have always been professional, knowledgeable, quick and on time. I recommend for any repair or installation jobs.
Zach Reynolds and Robert came out on a holiday and looked at my Heat pump. They were very professional and friendly and were helpful in determining what the issues were. Alway a good experience doing business with Bryant.
Melissa Beaven
4 years ago
Jason C of Bryant Heating and Cooling in Lexington, KY was very nice and polite but most importantly he was very knowledgeable about my HVAC system. He was able to solve my issues quickly and gave me some great advice on how to maintain my system better. He answered all my questions (and I had quite a few) with patience. Bryant Heating and Cooling in Lexington, KY originally installed my system and have been great to work with ever since. Each time I call they are very helpful and get technicians to my house quickly.
I really appreciate the accommodating way Bryant’s dealt with preventative maintenance on our HVAC unit. Robert was extremely informative and explained everything he had checked thoroughly. I will definitely call them again and again!!!
Marion Joseph
3 years ago
I am always glad to see the technicians from Bryant Heating & Cooling. I feel confident that a good job will be done. And am thankful, after athorough inspection, both in the crawl space and the outside unit, Ireceived the ' everything checks out' report. Also, any of my questions are answered quickly and clearly.
The team from Bryant were outstanding! Although nobody enjoys having to replace their air conditioning/heating system, we couldn’t be more impressed with the prompt and professional manner with which the guys from Bryant came to our aid. Our old heat pump system was 19 years old and had finally given out. Matt came out on Thursday and explained what the problem was and offered us our options. By 1:00 the next day, our new compressor and air handling units were in place and a new smart thermostat installed by Justin and Garrett. We should be comfortable in our house for many years to come. Awesome job guys! Highly recommend Bryant!
Lindsey Walls
8 months ago
Spencer came out the same day and performed his work with professionalism. This is the second time he’s worked on my house and both times he did a great job!
Zach R. provided great service and advice! He spent time explaining the system, what repairs were needed. He explained our options and provided answers to all my questions. I look forward to working with Bryant Heating & Cooling and feel confident in their expertise.
Gwen Reardon
7 months ago
They bent over backwards to help with my furnace. Very happy with the fix. They are also very professional in appearance and careful with your home and possessions
Patrick Messer
a week ago
Excellent service and very friendly. We will definitely call Bryant for our electrical needs!
We are very satisfied with our Bryant experience! Our air conditioner stopped working over the weekend and Bryant came out on a Saturday to install the new unit. The technicians were very polite and efficient. I would highly recommend Bryant Heating and Cooling!
Andrea Dearinger
3 months ago
HVAC system wasn’t working.. we reset the breaker and thermostat.. still wasn’t working for two days… called Bryant Heating and Cooling.. Spencer came out “did you know your switch is off inside?” 🤦♀️ I’m so embarrassed.He was great though! Did make me feel like I should be embarrassed at all. Great service and very quick to respond. 10/10 would use them again!
I heard from a friend about Robert G. How he was nice and personable with her and explained things so she could understand with option to fix her problem with her HVAC system. So I called and requested him. So glad I did. I was up and running in no time. Excellent service.
The tech, Ernie, called ahead and was actually a bit early. He was very polite
and very knowledgable in his field. Things were done in a timely manner
and I was left feeling confident the job was done completely and that we
were good to go.
Feona Barnett
2 weeks ago
Michael Elliott was the electrician who replaced my breaker box panel after a lightning strike. Michael was always professional, was knowledgeable, and answered all of my questions. He worked many long and hard hours to get my electric restored as quickly as possible. I truly appreciate Michael and his skills to get the job done efficiently and promptly.
Our furnace went out without notice and Bryant responded immediately and gave a thorough and honest assessment. It turned out having such an old furnace (20+ years old) we needed a new one. They were able to install it same day and did an excellent job. Finance options were very helpful. Overall, every person I interacted with in the process was professional, friendly, and trustworthy.
I’ve used Bryant Heating & Cooling for the last couple of years for preventing maintenance and service. They have always been prompt and care about the job at hand. Highly recommended. We live in Lawrenceburg area.
JD from Bryant Heating and Cooling did routine maintenance on our AC on 4/6/21. He was very professional and polite. Kept us informed on everything he was doing and answered any questions we had. Was a very pleasant experience.
Michelle Harrison
a year ago
Bryant HVAC installed my unit in 2017 & that was a positive experience considering that my A/C died on a hot wkd. in July & it was costly to replace.:)When my thermostat randomly died recently I called & was able to schedule a service appt. for the same day. I lucked out & had a supervisor come - on a Friday afternoon. He was very professional & polite. He replaced the thermostat in short order & diagnosed the source of the problem.Bryant called ASAP after the necessary part came in & I was able to schedule another call to have the new part installed soon thereafter by a different service technician who was also very capable, well-mannered, & helpful.Today I had the good fortune of having Jason, a service tech with years of experience, come promptly for my Sat. morning appt. He was very skilled & efficient as well as very pleasant to deal with like his counterparts.Although the situation was inherently frustrating just b/c of the necessary trial & error involved with repairing my heater, all of the individuals, from office staff who scheduled the appointments, to the supervisor, made it as painless as possible. :) They all wore booties to protect my carpet as well; no small thing given how nasty the weather conditions were.I would recommend Bryant to a friend or family member. I greatly appreciated the professionalism, positive disposition, & skilled & efficient labor that Bryant employees displayed consistently!
Bryant is a good company to do business with. They have always been there for me anytime I have needed help. So glad I chose them when I needed a new heating and air unit.Devon did a really through job today and was so friendly.
Bernice Todd
3 months ago
Had AC system serviced and purchased a PREMIERone air purifier and had it installed. Great professional services every time.
Michael Elliott was very professional, on time and so much help! He fixed a switch that had started to burn (yikes) and inspected/fixed the rest of the switches and outlets around the house. Very appreciated!!
Dreama Meckley
3 months ago
The man who looked at our AC was polite, and thorough. He installed the new part and tested both the AC and heat to insure it was working as it should.
The service man who came to my home was courteous and eager to answer all of my questions. .He let me know a few things about my heating unit that may become a problem in the future because of the age of the unit and how to recognize the problem when it occurred. I was very pleased with the service and felt the price was reasonable
Stephanie Lopriore
a year ago
My husband Vincent and I recently had Justin, with Bryant Heating and Cooling replace our two heat pumps. Justin was very professional and explained everything to us about our new units. We are very pleased with the service he provided us. We would highly recommend Justin and Bryant Heating and Cooling
I got an AC system tune up and learned a lot of things about my system, most importantly how to clean it and how often. King was very kind and answered all my questions.
Robert was a knowledgeable and helpful technician who got our unit back to where it needed to be! He went above and beyond to explain each step and the process to both me and my husband. We are thankful to have our heat working again and will use Bryant Heating for any of our future needs!
Earlier this month my HVAC unit went bad, and I called Bryant's Heating and Cooling Lexington for an estimate.They sent someone out to look at my unit the same day. When he came he introduced himself as Robert Gay. He was pleasant and polite and went right to work. After he had done his assessment, he clearly explained what was wrong and why the mechanical problem was causing the symptoms that I had noticed. Robert carefully explained several options that were available to me and what was involved with each option. I was impressed with his work ethic and his professionalism. He did not try to pressure sell me on the most expensive option. His recommendation to me seemed personal based on my specific situation including the age of my HVAC unit and what Bryant's had to offer in each situation. Robert checked in with the home office to be sure that the parts were in stock and the manpower available. The quote that Bryant's offered was a good, fair price. I know that I will get excellent service now and down the road with Bryant's. I am very happy. Ross Brown
Buyer Beware!A Bryant technician came out to diagnose hot air blowing in AC mode. With a maximum of 3 minutes of troubleshooting, barely pulling a screwdriver from his belt and glancing at the unit (no exaggeration), he concluded that the reversing valve needed to be replaced on the outdoor unit and proceeded to quote a 'discounted rate' of $1500. He then proceeded to pitch me on the wonderful advantages of purchasing a new system, especially for resale value, at another 'discounted rate' of $7000+. After researching the valve and the job it would take to replace it, I found a typical rate to be $600-$700.A co-worker lead me to Christopher and Smith, a technician came out the following day. He confirmed that the valve was, in fact, functioning properly, and discovered the true issue was a corroded wire in the attic unit. He quickly replaced the wire and continued to replace a thermostat I had purchased at Lowe's the previous week for me, 'while he was there'. The guy couldn't have been more professional. All in all, I paid just over $100 and the unit is functioning wonderfully.Before you pay for any service under Bryant, Fayette, other big name HVAC company, I highly recommend calling C&S.- Brian, service 4/8/15
Jenny Jackson
3 months ago
We have been very happy with their team and products for many years. They are professional, courteous and trustworthy. I will also be using their plumbing and electrical service in the future.
Michael Sanders
2 years ago
We lost power during the recent ice storm and when power was restored our upstairs heat pumped kicked on and promptly ripped itself apart due to ice build up. It was an old unit, but still an unexpected blow. I called Bryant and a service tech arrived promptly. The process was straight forward and explained well. Once we had an agreement things moved quickly. That night an install crew arrived and took care of replacing the attic components. The next next morning they were back to replace the heat pump. With a 24hr wind won me calling we now have a new and properly functioning upstairs HVAC system. And all of that accomplished during some pretty terrible conditions. My thanks to Ernie, Peter, and the whole Bryant team.
Elvis Alicea
8 months ago
Tech was friendly and professional. He came out to find out reason one side of the house was colder. He said it was only 1 degree difference and therefore no real issue with HVAC system. I would have liked to have been shown the 1 degree difference of temperature readings on the temperature gauges.
The first time we called Bryant was a couple of years ago because our air wasn't working. Keith V came, assessed the problem, and immediately took steps to correct it. He also called the next day to make certain things were working properly. He has since come back in the spring and fall to inspect our HVAC unit to make certain things are in tip top shape. He has always been professional and courteous and always takes the time to explain what he is doing.
Ryan was very professional courteous and considerate. He did his job very efficiently. I’ll never use anybody else again but Bryant servicing and I hope I get Ryan back as an electrician thank you
Director of Child Care
10 months ago
Bryant came recommended by our neighbor. We made an appointment and our service guy showed up at the time he was scheduled. He was friendly and knowledgeable. He gave us recommendations but didn't push us about a decision. I will use them again.
Super nice professionals who responded quickly to our emergency call on a 95° day with no AC. The work they performed was done correctly and in a timely manner. Would definitely call/use them again when needed.
Warren Nutini
11 months ago
The installer had previously given me sound advice on what level of equipment to install by noting that an upstairs unit would not experience as high demand as the downstairs unit. The installer and helper were on time, courteous and quickly completed the job. I would use them again
Clare O'Donnell
5 years ago
This company came out and gave me an estimate for an entirely new HVAC unit for nearly $10,000. They had me sign a contract that evening and planned to come out the next day to replace. A relative advised me that was too quick to make a decision and to get a second opinion. The next day I got a second opinion and it turned out I didn't need a new unit at all - simply a new filter! I am elderly and had completely forgotten to change it for several months.I then began to research further and found the Attorney General had conducted an investigation against Bryant Heating & Cooling and that they have paid a significant fine to the State of Kentucky, just last summer!I believe they cannot be trusted and I wouldn't recommend this company to anyone.
Am very satisfied with the professionalism of the staff with Bryant Heating & Cooling. Always shows up at the time of the appointment. Very courteous, and friendly. Always explains what service entailed, and what they did to correct. I'm a customer for life.
Ryan showed up on time. Was very professional and had my lighting fixtures and marquee sign up and going fast. Was happy with the quality of work. Would definitely recommend
Plumber was very knowledgeable and patiently explained everything to me as he went along, which I appreciated very much. He was professional and efficient, and he did a great job! Would recommend to anyone!
Michael Church
2 years ago
I was not home when the work was preformed. I've been asking for a full disclosure breakdown of the work preformed at my house for over a week now. Was told a manager was going to call me. Still have not heard a thing. Called in yesterday to try and speak with Evan. He was the manager I spoke with. Was told he was unavailable and would get back to me. Still haven't heard a peep. They were quick to cash my check, but can't tell me what my money paid for. Would not recommend. I'll have another Heating and cooling service replace my second Unit. At least they were transparent...*** Update ***I was contacted by a member of management. He sent me his version of a itemized breakdown. It was parts used, but still not broken down by what cost what. Just the total... What a joke... I also asked if they would have contacted me if I didn't put the review in. He said no..... Waited over a week for a phone call and still would be waiting if I hadn't put the review in....
Quick at scheduling service and technician was professional.
We requested a service call to check our heat duct system due to one room being colder than the other rooms. Robert called prior to arrival and gave us a notice of when he would be arriving. Upon arrival he checked our system and found that one of the ducts had come loose from the main return. He reattached the duct work and now system works well. He was very professional and courteous. We would definitely call Bryant Heating and Cooling for any future problems.
On a very hot day Bryant Heating and Cooling sent Field Tech Josh D. to service my AC which was not cooling my house at all. Josh was very friendly and explained thoroughly each step as he diagnosed my inside and outside units. A big Thank You to Josh for his excellent services and caring attitude. A trying experience was kept calm and under control! Thank you, Bryant Heating and Cooling for providing such excellent service and service techs no matter what the day of the week or hour of that day! I am a very pleased customer!!!
Ernie came out and checked the system. Due to age we decided to upgrade to a more efficient system. We we definitely be using Bryant again and thanks to Ernie for helping us out. 5 stars
William Warfield
2 years ago
Michael showed up to my home office on-time for our scheduled appointment. Let me just say that We are beyond grateful that we called Bryant Electric. Our quote was within our budget to install a 50 amp RV/Trailer outlet on the side of the house. Michael knew exactly what we needed and performed the job with the upmost professionalism. When his job was over He picked up his mess and explained by showing me how to open the weatherproof box. This was a great experience and I will definitely call on Bryant Electric anytime we need something. Michael was awesome! - Sincerely, William Warfield - The King of Stream
Leslie Zaranka
a month ago
Justin Bailey was very professional an answered any question I had. Justin B. was willing to replace my filter but I forgot to get one. He was very pleasant an knowledgeable.
Johnathan Murray
3 years ago
So I mush say that I used Bryant Heating and Cooling due to having an issue with my flame sensor on my gas furnace. The tech that came out was Zach. He was very professional and walked me through what the issue and explained everything to me about what he was doing. I must say that was one of the best techs I have ever dealt with. Thanks again for all your help.
We had just bought our house in December this past year and no sooner than we moved in, than our HVAC unit stopped working. We had 2 other companies come out and look at it and we were not pleased with them. They said there was nothing that they could do even though their technicians were the one to install the unit incorrectly. They refused to pay for the damages and basically were saying we had to pay for a whole new unit based on their mistake. Our house was over 80 degrees for over two weeks because the air flow was not working and there was nothing to be done. We then called Bryant and every experience with them was outstanding. The technician came over the initial time and analyzed the problem and made suggestions to fix the problem without pressuring us into buying anything. Buying a new unit ended up being the best option for us, however we were able to set up a payment plan so as not to inconvenience ourselves with the overall cost. Every time the technicians came over they were very friendly, polite and knowledgeable about their job. They completely replaced our old unit on the inside and outside because the work done by the previous company was not up to par. We really appreciated them being straightforward and honest to the point to completely redo our problem. They were even very polite when we had to reschedule a visit at the very last minute. All the work done by Bryant was excellent and professional. They even had a contracting company come out to fix the hole in our attic that they had to move in order to access the furnace area. The manager called and personally apologized for the delay in them coming out to fix the hole and was there when the installation of the new system occurred. We will never use anyone else but Bryant. Highly recommend this company!!!
David Payton
3 months ago
Definitely was here to help, very friendly, knows his job well, tells you exactly whats going on and will make sure you know up front so you have no surprises.
Bryant Heating and cooling have earned the spot of taking care of our unit.
They are very trustworthy and professional.
We are so relieved to finally have someone to call and not worry about being “scammed” again . Very reputable company 👍🏻
Always use Bryant they get to you quickly when you are having issues. Devon was very professional and courteous.
The repair man was on time. He arrived and followed all social distancing guidelines he was quick with his inspection and repairs. He cleaned up after himself. He was professional and polite. Would highly recommend.
Katie Bodager
2 years ago
Brandon was our service technician, and he was exceptionally friendly, professional, and knowledgeable. He explained everything he was doing throughout the entire process. Would highly recommend Bryant to anyone!
Sharon Keys
11 months ago
DeVon Griffin was very professional and super timely!! I want to thank him for getting the problem with my thermostat fixed and for giving me good instructions on how to prevent problems like this in the future. I am always sticker shocked when I have to get home repairs but DeVon definitely helped to lessen the pain as I wrote out my check... lol. Thanks so much for the awesome service!!
Our ac went out on Wed.,and I thought it take a few days to get it fixed. To my surprise,it was replaced on Thursday morning.The crew was very friendly and informative and did a fantastic job. The price was cheaper than the one we bought 16 years ago. We love this company!👍❤️😊
Rachel McFarland
2 days ago
The technician from Bryant was very professional and friendly. He did a safety inspection and cleaning of our air conditioner.
gudrun sheets
9 months ago
Always on time and never a long wait time. Devon was friendly and very informative. He is an asset to this company. Thank you
We had the most wonderful experience from Dane and Miles these two were the most preficient and professional young men I have ever encountered I was without air for 2 days they had my complete system installed in just a few hours I would highly recommend Bryant and these two young men.
Ralph Raleigh
6 years ago
Greg E. has been very professional and has done an excellent job both servicing my HVAC when I had a problem and doing routine cleaning this fall when it was time to do the cleaning for the winter season. He is very friendly and does a admirable job, leaving the space clean and puts everything back just like it was when he gets here.
Kimberly Zeigler
3 months ago
I appreciate Devon taking the time in explaining everything to us - especially what to watch for. Thank you
Condensation pump went out. Came out quickly and was very helpful!!
Martin Hensley
6 years ago
Robert came to find out why our Nest thermostat wasn't turning on our furnace on a Sunday afternoon. He was very efficient and could not possibly have been nicer. Fixed the problem while explaining exactly what was happening (control box issue) and made sure that I knew how to change the programming if I needed to fine tune anything. Bryant is at the top of my call list for any further service calls!
They were wonderful! Showed up on time. Explained everything and was courteous. They always do a great job!
Brandon arrived on time. He was prompt, polite, and made helpful suggestions for maintenance. Bryant installed both our furnace and A/C units and we’ve been quite happy with them.
The Serviceman, Robert was very friendly and explained everything thoroughly. He found an issue that likely saved me from having to replace my old unit soon. I will definitely be using Bryant for my heating and cooling needs in the future! Thank you!
Michael Sexton
a week ago
Started having problems with ac during hottest week of year and Bryant showed up same day I called. Got me straight and gave me option to make a more permanent fix.
Our service technician Ernie was awesome. Quick to come and help us in our time of need when our furnace quit working. Came out same day of us requesting an appointment to diagnose the issue. He made what could have been a difficult situation very simple with the winter weather quickly approaching. Our minds are now at ease.
Vickie Medley
6 months ago
It is so refreshing to have professionals show up and ask all the right questions - while Derrick was here this morning regarding the new heating system, he contacted the office to set me up with Ryan the electrician. Ryan came the same afternoon and while he was here quoting the electrical work I need, he contacted your office to set up a plumber for three issues….and he is on his way now! What teamwork! Great guys!
michael allen
3 years ago
Robert came to my house in a moments notice to fix my air on a hot day. Didn't take much but he was very courteous and professional. If you need your ac fixed fast call Robert at Bryant.
In December of 2013 my 5 year old Westinghouse heat pump quitworking and I called several companies due to the harsh weather onlyBryant could get to me. The technician came the next morning andlooked my unit over and said that the compressor was out and wouldneed to be replaced. I inquired about how much it would cost to replaceand he told me with labor around $2,500.00 dollars but I would be betteroff getting a new unit because there would be no warranty on arefurbished compressor, Note:Not New but Refurbished (Remanfactured).Not knowing much about heat pumps and needing heatbadly I inquired about the cost of a new 3.5 Seer unit and the tech said itwould run me around $4,500.00 give or take. I told him to get me oneand it cost $6,200.00 after all was said and done. One week later Inoticed that I was getting no heat and called the company out toinvestigate and they found that the duct work they installed had fell apartand had to be redone.(Wonderful) Now in March of 2016 with the unitbeing just 2 years and 2 months old I begin to hear vibrating at theoutside unit. Note: when I called the rep. told me I would be charged$60.00 for the service call but the parts and labor were covered by my 5year warranty. The technician came out and found that my unit wasfreezing up all over and not defrosting because the defrost board andswitch had gone bad and he would have to order them and they could beinstalled the next day. I said this will be all covered by the 5 yearwarranty, Right,,,,he said NO,,,then showed me a prorated chart showingwhere it was going to cost me over $700.00 for the parts and labor. Isaid how could it cost that much when I have a 5 year warranty and thecircuit board and switch could be installed in less than 10 minutesbecause they just screwed on the side of the unit. He told me that he justgoes by their set labor rates and this is how the warranty on my unitworks,,,I was dumbfounded.,,,Oh yes he also said that my unit was lowon fr eon but that he would not charge me for that,,,,Thanks for nothing.These people are crooks and thieves and I feel that Bryant should giveme some of my money back. Bryant if you want to talk call GaryColeman I called on 3/6/2016 and tech came out and installed parts on3/7/2016 I'm willing to work with you if you are with me but it is hard on aset income.
Naza and Jess Gonzval
6 years ago
Excellent Service! I was very impressed by all the time that the technician took to make sure I understood everything, and answered all my questions. Tech was very thorough when checking our furnace. I will definitely be calling them again for all my HVAC services!! Keep up the good work Bryant Heating and Cooling!
Mary Margaret Heaton
6 years ago
Ernie was there in record time, analyzed and took care of the problem in record time.. He was very nice and had a since of humor! He is the second repair person from Bryant that you have sent me and I am so happy with your service that I will definitely stay with your company. Thank you.
King did a great job. He was professional and competent at his profession.
Carol Perkins
2 years ago
Brandon Wright just checked out my furnace and air for spring I told him my air wasn’t as cool as it should have been last summer. He checked the air conditioner and found the problem right away. Not only was he competent but he was very nice! He explained everything he did.
We were having issues with our air and Robert came out and tested everything…final outcome we needed a new system after 21 years. He gave us all our options. He was knowledgeable and helpful. Will do business again.
I found my heat pump stopped working on Sunday morning. I contacted Bryant around 10 am and was told a technician would come between 12 and 3pm. Jason C. showed up in time and identified the problem very quickly. He not only replaced a damaged fuse, but also fixed some leaks between ducts and the unit. It took less than one hour and the fee was very reasonable. He acted very professionally and I was very satisfied with his service.
Brandon was a wonderful service technician. He was very thorough and knowledgeable. Bryant Heating and Air Conditioning has been a very reliable company for our household for over thirty years. Highly recommend them!
MattJones has been our technician for quite some time. He is always professional and on time, while making us feel secure about how our systems are performing!
Awesome- called this am and Chris was here in a few hours and did a bang up job!
They do a fantastic job and their maintenance plan is absolutely worth the money. They arrive on time and they hold themselves accountable. They are a trustworthy business.
Responsive and professional while taking the time to diagnose the problem and advise me rather than suggesting and performing any unnecessary services!
Traci Tunison
6 years ago
Our HVAC unit was not working properly and Bryant Heating & Cooling responded within a day. William K. gave us his honest opinion and was very helpful guiding us through the process of getting a new unit. Kody F. installed our new unit and everyone in our home that day was efficient and courteous. I would absolutely recommend Bryant Heating & Cooling to anyone needing service.
Kristofer Woods
a year ago
Prompt, informative, overall a perfect and painless experience. The technician found the problem and knew exactly how to resolve it, and came prepared. Very good service!
I called Bryant HVAC mid-morning to seek advice regrading duct condensation problems. Bryant was able to schedule a tech between noon and 3 p.m. The technician called me en route and was able to be on site before 11:45 that morning.William King, the tech, using shoe coverings, entered my home and I showed him to the various sweating ducts. After looking at the ducts, and having a preliminary examination of the furnace, William consulted with other personnel at the office. Following that conversation he further reviewed my vent and return placements, measured output and return temperatures and further examined the furnace in greater detail.His diagnosis was that my older thermostat was not talking to my much newer furnace and a new thermostat would hopefully alleviate the excessive sweating of the output ducts. William said he would order the new thermostat and that they would call and return to install the item in a few days.The service was excellent: professional, timely, and efficient. The tech was polite, considerate and provided additional information to better utilize my HVAC system.I would urge folks to call Bryant the first time--but if not, I would certainly suggest they use them for a second opinion.
Wade Bubenhofer
5 years ago
I am so impressed with Bryant Heating and Air. Brian, came out to do service check on our heating system, but he also looked at our air conditioning system because we had questions concerning this unit.Brian was very professional and friendly, explained to me in a way I could understand exactly what he was doing and what he was looking for to ensure our heating system ran a peak efficiency
Robert was very knowledgeable and as a first time home owner he took the time to explain the system to me and offer tips to maintain my system for maximum performance. A wonderful experience.
Jeremy Jarrell
2 months ago
Bryant is a fantastic company to conduct business with their electrical side. I used Bryant back in 2021 as well as Friday June 2, 2023.I have not had the opportunity to conduct business with regarding their plumbing or HVAC department. My wife and I needed to have an electrical company upgrade our old 100 amp panel to a 200 amp service. I reached out to three other businesses, and no-one was interested in doing that for us.We had additional workers in our home doing various other remodel projects happening at the same time, as listed above what we clicked for this review.Bryant had no qualms about helping us complete our remodel. A Bryant dispatch worker, said that they will have someone from their electrical team to give me a call to set a day and time to come give us a quote on what we needed completed.I met with their electrician Michael E, Michael was very thorough and explained what was needed to complete all tasks. He was very knowledgeable with knowing exactly what was needed and how to do the job.His professionalism surpassed our expectations. He explained each step as well as what he needed to do to the job. Your company has one of the best working for them. I would tell anyone asking for an electrician to call Bryant and request Michael E.For our future needs we will definitely use your company and request him. Our hope is that you inform him of this review so that he knows just how valued he is by my wife and I.Thanks
Brandon showed up when he said he would, was very thorough in checking out everything, not only installed thermostat but also programmed it, and tolerated my dog with absolute professionalism. Very impressed!
The tech was on time, professional and he found the problem quickly and repaired it quickly as well.
Had a problem last night with the AC(not draining) and they were out by 9 am the next morning and fixed it including a problem 3 other companies never noticed. Signed up for the yearly membership.
I had to call Bryant the weekend of the 4th of July because my AC went out. They responded promptly and diagnosed the problem but had some issues replacing the parts. I was impressed with how disappointed the tech (James R) was to have disappointed a customer. Although things didn't go smoothly, I thought the General Manager Boggs reasonable tin his quest to try to salvage a business relationship, and that is why I will call Bryant the next time I need this type of service.
Mary Cheaney Ringo
2 weeks ago
I want to highly compliment Willie of the Bryant Plumbing Division. Not only is he very knowledgeable and skilled about plumbing issues; but also is very professional and has excellent people skills.
Morgan Saylor
3 years ago
Bryant’s came to my house on a Saturday when I was having trouble with my heat. I was in a crazy panic because it was so super cold out and I have a small child. I called 5 companies, they were 1 of 2 who even answered, and they were happy to dispatch someone to me in just a couple of hours at literally half the price of the service call the other company wanted to charge. They were fast, friendly, and incredibly convenient. I would recommend them to anyone.
mickael pelat
2 months ago
Karson was really awesome and did put the work to make things work for me. Super polite and friendly. Professional and definitely works with his customers. Hard worker as well.He is a keeper Bryant. Could see this gentleman managing his own team and be very successful. Thanks again
Quick response using the online contact system. I filled out the contact form after hours and was called very quickly to set up an appointment. They called before showing up and were even a few minutes early. Got everything fixed and running again very quickly. Friendly and professional.
Jayne Wescott
2 years ago
Brandon came today and did my ac service, he was very professional. Told us what needed to be done under our house in the future. We really like the service we get from Bryant
Joshua Lambert
6 years ago
Bryant Heating and Cooling recently installed a new Heating Unit and Air Conditioning Unit at our new house. We were experiencing problems witht he unit we inherited from the previous owners. Adam and Lee did a great job in their assesment of the issue and it offered to fix the issue for a reasonable price. My Wife and I determined after the assessment that it was best to just upgrade all the units and start fresh. Bryant installed the new units the next day as we asked because there was a bad cold front coming in. They did a great job and I thought the pricing was reasonable and around what I expected. Overall, I couldn't expect anything more.
Called a few companies and this company was the only one that could get to my property that day and actually showed up with in two hours. Guy took about 20 minutes and pinpointed the issue. Said he needed to order the part and that it would be later that evening before he could get back out. I was a little skeptical that they would show the same day. They held true to their word and showed 3 1/2 hours later and my unit was up and running. They only charge 60.00 for the house call where others charge 100.00 or more. We then scheduled them to go to mother in laws property to help her with her issue. Highly recommend this company.
We had a cooling issue with our AC unit. We called Bryant heating and cooling to have someone to come and check on it. They sent a technician the very next day. After I told him the problem, he turned the temperature on thermostat to low and asked for the location of the unit outside. Before we even get close to the unit (about 20 feet away), he told me that he already know the problem. I was really surprise that he could pinpoint the issue within 3 seconds of listening to the sound that came out from the condenser unit! Then he asked me to listen to the normal sound of what a compressor should sound like (our upstair unit still running fine) compared to the bad compressor (downstairs unit) which didn't even make any noise. So his diagnosis was that we had a bad compressor, wholly based on his listening without even checking the parts inside. Then he gave me 2 options: 1. Replace the compressor which will cost me $2800. 2. Replace the whole condenser and air handling unit (not able to tell me the model #, only acknowledged that it will be brand Carrier) for $6500.I thought I should get a second opinion. It is a lot of money after all. So i had another company came over to check on the problem. This service tech opened the unit and figured that we had a bad capacitor. He put in a new capacitor and the compressor started running again! I paid $300 to get the problem fixed. Couldn't be more relieved to have save so much.Stay away from Bryant heating and cooling! All they want to do is to sell you a brand new unit, not bothering to fix your problem!
Eladio Bobadilla
a year ago
These folks were terrific. We had a problem with our A/C, and when I called, I was helped by a courteous rep, who helped get someone out to my house the following morning. The tech arrived *early* and proceeded to identify and fix the problem efficiently and effectively. The cost was not cheap, but it was reasonable. I highly recommend them!
Paid Bryant 60.00 to come out and look at our AC that stopped working (on a 90 degree day with 2 small children in the house). Tech stated the control board was fried and that it would be 850 plus labor.... I have learned my lesson and will NEVER shell out that kind of money without getting a second opinion. Good thing I did! Called another company to come look at it and they said it was a transformer and fixed it for 120! How can a control board be fried to one person and perfectly fine with another? I'm not going to call anyone names, but anyone reading this can come to the conclusion on their own, what type of company Bryant's is. Owner doesn't even need to bother responding to this review (as I've seen you do for previous reviewers). We've already called Bryant and are expecting a refund for the 60.00 within 3-4 weeks..(3-4 weeks to issue a refund? Really?). Be a smart consumer and shop around!
Kristen Wilson
a month ago
Super friendly technician. Assisted in telling me the best way to preserve my AC unit with a large pet
Bryant installed a new furnace in my home when we bought. They service the furnace as well as our AC unit. They do excellent work and are prompt. I never have to wait for them to show up. Their prices are very reasonable as well.
I have called Bryant heating and air twice in the last 4 months, they responded to my issue in less than 2 hours. Very respectful men working on my heating unit, today it was Jake, super nice and knowledgeable about my issue, had the problem fixed in no time at all. I would and will recommend Bryant to anyone needing help with any heating and cooling issues. Thank You so much.Shelia Sue JonesWinchester, Ky
Lawrence Ferris
4 years ago
Zack was the technician and arrived during the window that was given by the scheduler. He was very polite and answered all my questions. I have been using Bryant for about 5 yrs and recommend them to everyone who needs HVAC work.
We could not say enough good things about Jason!. He arrived at our door with his shoes covered…perfect start! He immediately began working to diagnosis the problem and was patient to answer all of our questions. He went over the invoice to explain what work was preformed and also recommended a follow up appointment in early Spring. He even took time to clear up some misinformation we had been given about the heat pump in general! We definitely would recommend Bryant Heating and Cooling to everyone!
Scheduled maintenance Call by technician was available Earlier Than originally Planned. I accepted this to free up my day. The work was Performed quickly and he explained the condition of the equipment. The compressor is still under warranty. The condition of other parts will need to be monitored especially sleeve bearings. Capacitor change was made to protect/extend motor life. Outdoor unit was cleaned and recommendation made to increase clearance with neighbors unit. Pleased with thoroughness of service.
Maura Jackson
a month ago
I called and they came same day for an estimate. I needed electric run in my backyard and they did everything in one day. The job is great and Ryan was awesome to work with.
Jessica Rogers
4 years ago
I will be recommending Bryant to friends and family in the future. The staff is friendly. There is no pressure. They walk you through all the options. They are clean and respectful in your home. The team on the phone when you call is great. I worked in customer service a long time and they care. They want to know if there is issues. Its nice to not have to worry.
The service person contacted me prior to arrival and introduced himself and advised me of his arrival time.
Once he was at my location, he was courteous and professional by explaining the issue with my heating & air unit.
We've been customers with Bryant for almost a decade. We've always had great experience with the technicians, and Robert was no exception on his visit today. He was honest, informative, and pleasant to speak with. Whenever we have had issues, techs have been up front about what needed to be done, or how we should maintain the system between inspection visits. We highly recommend Bryant HVAC.
On a Sunday my new furnace that was purchased from the Bryant Company stopped working. Jeremy C arrived that Sunday morning early and in a short time I had heat. Jeremy was very courteous and professional and explained the problem. There was no charge as it was under warranty. Earlier in this year I purchased an air conditioner from Bryant as I know they will take care of my service needs. This is an excellent company to purchase whatever your needs are that they sell.Thank you Bryant Company, Carle Mahan Lexington,Ky
Jennifer Adams
a year ago
Brian was on time and very professional. Solved my issue quickly and gave good maintenance tips. I am going to sign up for the Gold plan to keep my unit running efficiently. Very reasonable prices. Very satisfied with this company and Brian my technican.
Olivia Crowe McKown
3 years ago
Bryant has been awesome to work with. They come out so fast, and their technicians have been so wonderful. Matt Jones was fantastic and made me feel like getting my AC replaced was easy peasy!
Bryant Heating & Cooling have been great since we started using their services over a year ago. They recently replaced a failing unit with same day service and All steps of the process were simple with this team.
Mary Marshall
4 years ago
Bryant Heating and Air provides the most professional, honest and knowledgeable service in the Bluegrass. Their technician Jason B. went above and beyond the call of duty to help us discover the ongoing issue, repair, and make certain our heating system was working properly. Not only did Jason stay to make certain the system was working correctly, but actually observed the unit for over an hour with a flashlight AFTER DARK under our crawlspace. He also replaced an integral part at no charge. This is the second time that BH&C has come to our home regarding this issue and did not charge us for the fix or the part. What a guy. Five stars Jason and Bryant Heating and Air.
The service repair person was courteous and listened. They then investigated the situation properly, discovering to issues were the case. They advised a couple options at different price points. They were able to set to work right away and let me test when finished to confrim. Excellent care.
Ryan was my technician and he was very knowledgeable and professional. When I called the company they were quick to set up an appointment and easily worked with my schedule. Will definitely use them for any future electrical issues I may have.
Cheryl Lasheen
2 years ago
Bryant has installed several HVAC systems at our properties, and they are always professional and provide quality service every time. We’ve never felt pressured to make a purchase without being informed of our options beforehand. We’re very satisfied customers.
Meg Edwards Schneider
5 years ago
Bryant Heating & Cooling exceeded my expectations with service. So thankful they could make a quick turn around on getting a new AC unit installed for me. Thanks Bryant & Brian S. for professional & courteous care!
Jesse Hanford
a month ago
Posting for my 77-year old mother. She stated that the 2 technicians who worked the issue were prompt, professional, and courteous. Would not hesitate to use them again!
My thermostat was giving me problems and i had no air conditioning during these hot days. Steve R gave me a prior call to let me know he was on his way. When he got here it took him just a few minutes to diagnose what was wrong. He was very thorough and patiently answered all my questions. There was absolutely nothing wrong with this service call and I am very satisfied.Update - March 9 - Had to Bryant again for a problem with my furnace this time - Excellent service no fluke - Angie took my call - asked helpful questions - got my service guy out here same day - when Keith got here actually listened to what I was saying and fixed problem. This company gives excellent every time you call. I will not use anyone else. Got same great response as I had previously on my air condition issue. ***** 5 star
Steve Kissinger (SKS)
7 years ago
From Georgia Travis:They were polite, capable, and confident. They did their job in a professional manner. When they came, they said they would not leave until it was installed and completed. This was on 4th of July weekend and that made all the difference. They came in the am later that week to fix the heating system which was not even needed during the summer, but it was nice to get that taken care of after my unit had went down earlier that previous week.I would recommend me and I have already done that to other people on my street.-Georgia Travis
William from Bryant did the annual maintenance for my AC unit. He was able to do a same day service call. Very fast and efficient! Thank you David Foster, William and Bryant Heating, Cooling, Electric and Plumbing!I’ll have to let you know about Quality and Value after I see how the system performs.
Doug Harridson
5 years ago
Brian S. arrived on time and was ready to work. He was easy to work with and answered all my questions. He readily located the permanent filters and showed me how to clean and reinstall them. I was impressed with all the components he checked on the furnace and showed me the various ranges. His knowledge of all the components of the furnace was also impressive. Brian even cleaned the outside of the furnace. I feel he is a real asset to the company and I don’t hesitate to highly recommend him and the company.
Brian S. arrived on time with answers to all my questions. We were getting a system check up going into winter. He was courteous, easy to talk to and professional. Bryant is now our go to HVAC call.
Installers were very professional, very knowledgeable and kind. They did an awesome job and they left no trace that they were even there. They did the job in a timely manner and were very considerate. I'll definitely use them again and I'd recommend them to anyone that may need their services.
Technician phoned with his arrival time and was very prompt. I showed him the problem and he was very efficient in finding the problem and fixing it. Very pleased with the service and ever all experience with Bryant Electrical.
Stephen Dubravcak
a month ago
Tech confirmed appt and time to house. Took his time and explained all work and inspection finds. Will continue using for future projects.
Linda Mckinney
2 months ago
Dustin came by yesterday after we called Bryant Heating with air conditioning issue. He was able to find the problem and provide resolution to the problem
stephanie buchenroth
2 years ago
Robert was highly professional, friendly, and knowledgeable. This was our first experience with Bryant Heating and Air and we will use again in the future and request Robert and his expertise. The company was represented well.
Jordan Batista
a month ago
Awesome service and lower prices than fayette heating/air who has done work in the past for my family. My system went out and the techs were very informative and honest, plus were able to fix the next day. Thank you especially to Zach and Brent for being friendly, helpful and patient. Will call for service again in the future.
Very professional electrician, well-mannered, friendly. Very pleased
Jourdan Lakes
11 months ago
DeVon was super helpful and knowledgeable when he came to inspect the electrical strips of the emheat portion of our HVAC unit. He was patient in his explanations and worked with me so I could understand what he was doing, why he was doing it, and what it meant for the operation of the unit. It offered me invaluable peace of mind as a homeowner.
My heat pump started cutting itself on and off while the heat was running so I called Bryants after dealing with this last year for my routine maintenance. They had a guy here within 5 hours! The tech said there was a possible freon leak and they had Robert here at 9am the next day to do a leak check and to repair. Robert was very professional, explained everything he was doing and at no time did I feel he was trying to get one over on me and up charge. He had the work completed in a couple hours and I have no concerns with it being done correctly. 10/10 will request Robert for every maintenance check and repair in the future.
Steven Fowler
5 months ago
We have had an issue with our AC since late September last year. Original engineer diagnosed a replacement water tank/pump at $400. Sucked that in, but then this year same fault happened. Fuse replaced at $80. Quit again within a week and needed a replacement part within the AC unit itself. Cost was apparently close to $300 but BHC replaced it for no cost. He was here over 3 hours that night. Only reason not 5 stars is having 3 callouts, instead of 1.
Britany Webb
6 months ago
Spencer H. did a great job fixing our electric and Justin did a great job fixing our HVAC. They were friendly and personable.
Douglas Turner
a year ago
He was very professional and courteous. He got the work done quickly and cleaned up. I would like to have him come out the next time I call Bryant Electric.
Devon Hubbard Sorlie
5 months ago
Justin notified me before he would arrive, which was appreciated. He explained what my AC system needed in terms I could understand and was very polite and professional.
Rachel Rawlins
a year ago
I have used Bryant Heating and Cooling over the past 4 yrs. This was an emergency call. The tech was able to fix the problem w/o a charge.
Billie Jean Walters
4 years ago
I was using my weed eater and cut the wire on my AC unit. I called Bryant Hesting and Aut and spoke to a lovely representative named Becky who was very friendly and personable. She took my information and quoted me the service fee. Within 30 minutes,William King the technician was calling me and arrived at my house. He was friendly and quick to take care of the problem and had the AC up and running again in 10 minutes. I could not be more pleased with the service and will definitely be using them for future service needs.
Robert was absolutely fantastic!! He took plenty of time to not just fix the problem, but carefully explained what the problem was, showed how he fixed it, and made sure before leaving that the system was working properly. It was an absolute pleasure having him here, and if any problem comes up in the future, or we just need a regular service check-up, we will be asking for Robert!!!!
Bobby Crawford
3 months ago
Called because AC wasn’t cooling. Thought it would take days before they would be available. I was wrong. They were available the same day. Dustin Knox was the repairman that was assigned the job. If all their employees are like him then they definitely have a winning team. I’ve never dealt with anyone that was as nice, knowledgeable, friendly, helpful and respectful as he was. Will definitely recommend him and the company to everyone.
Repair was done quickly but the cost was expensive.
Morgan Turner
2 months ago
Bryant was very professional and finished the job very quickly. We will continue to use them.
Nothing but trouble out of the service and the performance from Bryant. Every time they’re scheduled to come they don’t show up. The “new” unit they installed has went down 3 times in the first year. They didn’t even show up today for the duct cleaning appointment. Guess our business isn’t valued enough.
The technician (Brandon) was punctual, very professional and did a very thorough job and we were very happy with everything done. We would recommend Bryant to anyone needing HVAC repair/maintenance/replacement.
I have been using Bryant for many years both for routine services and major purchases, this in both our old home and in the house to which we moved a year and a half ago. We were in our new home 3 weeks when the hot water heater went out. One call and they were here and replaced the water heater the same day. Last Labor Day our AC died and again one call and they were here that day replacing the unit and there were no overtime or extra holiday charges. This past Wednesday they performed a routine service on the AC calling ahead to let me know they were on the way.You can't ask for better.
Brandon Kelley
2 months ago
Both times I needed service, someone got here in less than 90 minutes after I called. Matt explained what was going on and how it could be prevented. I will always use Bryant for hvac service.
Claudette Ison
a year ago
I am very, very pleased with the services Bryant Heating and Cooling provided. Robert was very professional and thoroughly explained everything. Honesty is the best policy. Bryant Heating and Cooling is Honest and Reliable.
Always on time and professional. Jay called ahead to let us know he wA on his way. Thorough with everything. I would recommend Bryant to anyone and also Jay (Jason) to do the job.
I have used Bryant for several jobs and I am very satisfied with their work. Very professional and friendly.
Amanda Olivier
a year ago
Spencer was punctual and professional. He called ahead of time to make sure we knew he was on his way and that we were ready. Took the time to answer any and all questions we had. Gave us a reasonable quote and was honest about what needed done.
Patrick Buttram
3 months ago
Great experience. On time, well-informed information, I feel very confident in my heating & A/C systems after visit.
Vince “Fuzzie_bear” Harrison
2 years ago
I was seeking an estimate on HVAC system. When technician arrived, he stood out in my yard, I stepped out onto my porch and greeted him with hello. He replied with; What do you need? No introduction at all! Seemed irritated that I asked questions then gave me a price without even discussing WHAT exactly I was getting. Never again!
Ralph Raleigh
8 years ago
I have been with Bryant Heating and Cooling for many years. I had another heating and cooling company from Lexington serving my HVAC and they kept raising their rates because I was out of county to Fayette even though the serviceman lived near me and serviced my unit on his way home after work. Since I switched to Bryant, I have had no problems and have had good recommendations from the servicemen and also prompt service when I had problems with my previous and unreliable, although not that old, furnace. With their recommendations I went back to a Carrier HVAC which was the type that was in the house when I purchased it and lasted over 30 years. I plan on continuing with Bryant because I have always had good luck with their friendly, prompt and reliable service!
KIM CURTSINGER
4 days ago
Third time using Bryant for major job. Very pleased. Technicians are very knowledgeable and friendly. They make sure everything is correct with the job. Highly recommend Bryant!
Dylan Langdon
2 months ago
Great experience. They were at my house within two hours of me calling to schedule my fan installation. The work was done quick and professionally. Elliot was great.
Eric Dockery
9 months ago
Currently giving them 1 star due to the fact that they have installed a defective backup generator on my house and it has been months at this point with them “trying” to have it fixed.Before that the services were as expected. Just feel like a ~$20K job has just left my wallet more empty and no real solution when the whole point of having a backup system was for the winter weather that is coming up.I’ve called numerous times and left many messages, all of which have been met with it’s the company that shipped it to them, or the manufacturer that will resolve it.At this point it feels like I should contact someone for this lemon of a generator I have paid for but doesn’t work.
Thank you Robert for helping me decide the best unit for my house. I purchased a furnace from Bryant 5 years ago so I am a returning customer purchasing and overhauling my AC unit. I couldn’t be more satisfied with the professionalism shown to me during this process. Thanks again!
New Heating Unit and Air Conditioner installed today by Jason C. Old house, dusty small crawlspace and pouring rain The technicians were efficient, polite and accommodating - Truly old time service with a smile. I am happier already and they just left!! Thank you Keith as well for your straight forward manner in approaching the information.
Really friendly service. Got me scheduled same day. Within an hour my air was working again. Will definitely be using them again when needed.
Robert was very personable, professional, and very quick with the diagnosis and fix on our AC unit. Will definitely use again
Highly recommend Bryant for HVAC service. James did a great job diagnosing the issues with our old system and explaining the short term and long term options we had available. Justin and Cody, and the entire install team, were friendly, professional, and efficient. Really could not have asked for a better experience.
The guy showed up at my house. Looked at the inside unit, looked at the outside unit. Didn't speak much. Told me I had a leak. Offered no solutions other than that I needed a new unit. It'll cost $13,000. Left after 10 minutes. I had to call a local heating and air to correct my problem, and still had to pay $80 to let the guy drive to my house to tell me what I already knew.
Update:3/5Given the story below, I’m not comfortable giving anything higher than a 3/5. You will see why. HOWEVER, after a member of management just reached out to me (yes, he called me after seeing my review) to make things right, it was only right for me to come back and share my new story.Claude in the Lexington office called me less than a day after publishing my review. We discussed the situation for about 10 minutes, with no interruption, defense, or question. I genuinely feel that I was listened to, and was happy with the outcome we arrived at.Claude is the definition of “professional.” This experience was by far 5/5.For more info on how we got here:ORIGINAL REVIEW:1/5GET A SECOND OPINION. I have contemplated writing a review over the last week or so, as I really don’t think one person’s experience speaks for an entire company.... but the more I think about it, the angrier I get, and don’t want anyone to fall for this scam.My issue started a few weeks ago, during the seasons first heat wave. Our AC was running constantly, but not cooling the house. So, desperate to get our system checked out, I called Bryant (who had previously done a seasonal inspection we were very happy with).Later that day, a representative came to my house, to inspect the unit. After about 10 minutes outside at my heat pump, the rep came back inside with the unfortunate news that we had 2 options. “A system tear down and recharge” from approximately 1800-4000, or a “new unit around 10,500.”But he was quick to ensure me he could be back in the morning to install the unit.Weary of what I had just heard, I called a local “small company” who, although put me on a bit of a wait, came later that week for a second opinion. After his thorough inspection, outside with the heat pump and at the furnace, came in with the news that the system was “over charged” and the system was not running due to a safety switch that had been tripped.He promptly adjusted the charge and sat with me for about an hour to make sure it was cooling properly. It was.I explained to my new HVAC pro, the story I was left with from Bryant and he was outraged. Not only did the REAL fix not require any parts, it cost me 59.00 for a service call. He stated that “whoever came before me must not have spent any time looking, because everyone should check the charge first.”Long story short, I must have gotten the commission based sales rep to look at my unit, who was desperate to install a new one the next morning. CALL THE SMALL GUY... and save yourself 10,441.00.I will NEVER recommend or call Bryant again.If a Bryant representative reads this, check your records. I “was” a verified customer, with a service call, on the evening of Monday June 13.Do better.
8-13: Bryant: I will be contacting you on Monday regarding this complaint.Thank you for your quick reply .I have lost trust in the Lexington company. In particular Nathan, if that was his true name. I will NEVER use or recommend this company. Maybe a better recommendation would be an investigation from the AG’s office for elderly, or consumer, fraud. I was at my parents house this date when he was there. He responded to a service call last week, Aug.1, to my elderly parents home to check on their air unit. He removed the old filter from the crawl space unit and left the new one still in its plastic sitting on the patio and did not replace it.My Mom asked if he was going to put the new one on and he said that “the unit was shot and it wouldn’t make a difference” and then he said he had to get to another call. He left before I could catch him.We called him back to finish replacing the filter. When he returned, he was not happy. He “supposedly” replaced the filter.Before he left he told my parents in order to get them through until a new unit could be installed they would have to do a leak check because they had a leak somewhere. He quoted tracking the leak would be approximately $900 and adding gas would be another couple of hundred.So let’s fast forward a week… we got a second opinion… because that’s what you do when people like Nathan try and scam elderly people…Without knowledge of what Bryant “discovered” the outcome with a different company was…the unit was fine. No errors or pressure issues that would indicate a “leak!”Shame on you Bryant - or Nathan! My parents are on a fixed income. It’s companies like yours…. Fill in the blank.NEVER WILL I CALL YOU OR ANYONE I KNOW WILL CALL YOU!
Arrived on time (early actually) , quickly found the problem, and fixed it up. Especially impressed to get my AC fixed so quick during a heat wave.
Donald Richardson
5 years ago
Ernie J was very professional and efficient when he came for the clean, check and do a safety inspection on our heating/cooling system. He found a problem and explained about potential problems. He was very knowledgeable and kind. We had a very good experience and look forward to having Ernie take care of our system in the future.
Jordan Johnson
4 months ago
He was on time very curious and very knowledgeable in his Field of work he was quick and efficient and I will for sure be using him and Bryant services from now on he found the issue in a matter of
Minutes and did a excellent job
Gucci Hawkins
2 years ago
Showed up late on both occasions, they removed my pvc pipes from the condensation tray and instead of replacing or repairing, left them upon exit so water dripped all in my attic! I asked several questions on solutions and kept hearing pay to get this done it may fix the problem and if that doesn't work pay for another service and that still may not be the solution, tuh thanks but no thanks, you'll never hear from me again until
We had to call Bryant Heating & Cooling in Lexington because our upstairs furnace was not working properly right around Christmas time. Bryant was efficient in getting a service technician out to check on the problem and subsequently ordering a new motor. Jason C returned a few days later to install the motor in the furnace. Jason C was by far the best service technician that I have ever had come to my home. He was very professional, courteous, and took the time to answer all of my numerous questions. He took care while working in my home and was very knowledgeable. I would definitely request to have Jason C as a service technician again and recommend Bryant to anyone who wants quality service!
JoeAnn Croxford
4 months ago
Great company. Always on time and polite
Josh D. from field service did a great job with our spring equipment check. He tested our units, replaced filters and declared us good to go! He was courteous, professional and personable. He took an interest in our Veteran status and shared some of his Veteran stories as well. We hope to see him at our fall check-up!
Aaron Sherman
3 months ago
Bryant was so wonderful to work with. Within an hour of our call, a technician was in our home diagnosing the problem. Our electrician Ryan was super polite and professional, he was thorough and pleasant to talk to. He answered all of our questions and explained everything clearly for us. He was a careful but quick and efficient worker and was also very respectful. We were very satisfied with the speed of the service, the quality of the job that was done and the cost was comparable to what I expected. He did so well, we engaged him to come back later in the week to help us with something else. We've used Bryant before and have always been pleased. Thanks for your timely, quality service!
The technicians were courteous and professional. We called in the morning and the furnace was repaired by afternoon. I would like to give them 5 stars for their professionalism and timeliness. While they were upfront with the cost, I took the old part and checked the cost. The part cost $143.45 with free shipping or local pickup. That makes the labor cost $851.55. The initial inspection took less than 30 minutes and the replacement of the part took almost exactly 30 minutes. This was not a weekend, after hours, specialty job, etc. Our home is coveniently located downtown lexington. While I'm used to paying $100-200/hour for plumbers, electricians, and hvac, this seems exorbitant to me. We will not be using their services again.
HVAC froze up and stopped working. Called Bryant out. In 15 minutes he looked at the coils and checked the freon then proceeded to tell me a list of stuff that MIGHT be wrong that totalled $4000+ or he could just sell me a new unit inside and out. What a scam. They just want to sell new units and not fix them. Got a second opinion from a local semi retired guy Tom. He came out on a Saturday didn't charge a call fee. Spent about 5 hrs working on it. Few burned wires something loose, needed to clean could which he taught me to do to save me $. Found that Bryant's has left caps off the freon fill spots which can cause a leak. Tom added 1.5lbs of freon, which he had me witness weighing before and after. Total cost for a Sat 5 hr call. $350 . My air is so cold and blows so we'll. Bryant's is an absolute scam.
I definitely recommend this company because the service was excellent. The employee Andrew was very prompt and professional. He was very courteous and explained all the services I needed. Not only was it fast but also affordable. I will definitely call again if I need anything in the future.
MattandRachel Ladwig
a year ago
As a family of 5 with small children we found ourselves in tough spot when our furnace went out. We called around to other companies and non were as responsive as Bryant. They came out immediately and shared our urgency with the problem. The very same day they were able to install a new furnace with great financing options.
Janet Franklin
8 years ago
our furnace went out during the last big snow. Icalled Bryant heating & cooling and they came to fix it. they got us a new furnace, got it installed, I was really impressed. they were super nice. they were super nice people & I am very grateful for all the work they did for us. Thank you for the wonderful service. I will give them a rating of 5 stars.
I’ve had nothing but amazing experiences with this company, ANYTIME I’ve had an issue. They have been punctual, courteous, efficient, and all around amazing. Thank you to Brandon and Jesse for helping us stay warm. Thanks Matt for getting us all set up. Amazing crew!
Jessamyn Evans
3 years ago
Our AC went out late on a Sunday evening and they were able to give us an appointment time for the next day. Technician arrived early within the window and was able to locate the issue quickly. Over all, great service!
We've been Bryant customers for more than 10 years for HVAC service. The technicians are always on time, courteous and very thorough with the semi-annual check ups. On two occasions parts needed to be replaced. Each time, the job was completed on the spot. I would not hesitate to use any of their other services . I highly recommend Bryant and also their Gold Club membership. Thanks for a job always well done!
Bryant has always been very responsive to our heating and cooling needs. We have always had someone at our house in a timely manner. And they have always been able to address our problems with a solution. Today I had James and Michael looking at an issue we were having and both were quite professional and answered any questions I had. I appreciated their willingness to go beyond a regular troubleshooting call. Would highly recommend Bryant as a company and James and Michael as great technicians.
Traci Steuber
6 years ago
I just had a visit from Paul, a field supervisor from Bryant Heating and Cooling, after there was a problem with my HVAC after a scheduled maintenance with another HVAC technician. Paul was very respectful, polite, and kept his promise that he would take good care of the problem I was having with my unit. He did a wonderful job educating me and went above and beyond. Instead of just taking care of the problem I was having, he also changed my filter and cleaned my AC. He educated me regarding a damper that was partially closed that would allow more air to an area of my home that was not getting as much air even though I did not even mention that issue to him. Now my home is heating and cooling evenly.I was considering going with a different company in the future to continue maintaining my unit, but Bryant Heating and Cooling took really good care of me and they have re-instilled my faith and trust that there are still good companies out there that want to do right by their customers and provide great service.Thank you, Paul, for taking such great care of me.
Jelena Anna Juras
6 years ago
I recently purchased a home and had issues with my AC. First technicians that came out did not do a very good job. However, the office was willing to give me a full refund and treated me very well. I decided to give them another chance. Second time around Mr. King came to look at the unit. He was absolutely amazing, explained everything in detail, took the time to fully inspect the unit and have shared with me advice to keep the unit running longer. I would highly recommend Bryant heating and cooling.
Alethea Price
3 months ago
My AC unit went out and Robert came over, correctly diagnosed the problem. He was thorough and professional. I ended up needing a new unit and he was helpful in explaining all the options. I feel good about the experience.
Our AC went out the night before we were leaving for vacation. Bryant Heating & Cooling gave us a window of time first thing the morning for a repair and our technician, William King was right on time, called prior to arriving and was very knowledgeable. He was able to identify the problem quickly and fix our AC unit just in time for us to make our trip.
Robert was very professional and thorough in checking the unit. I felt he was genuinely concerned by listening to my questions and patiently explained things step by step. Turns out our unit was not installed properly-by another company-(7 years ago) which has caused issues with the unit. We had another company that made a change to the drain line when we noticed the unit leaking in the house. Immediately he noticed and discovered the problem. We are in hopes this will allow us to get a few more years out of the unit.We recommend Bryant for your HAVC needs.BMBiddle
I called Bryant to check my 10 yr old AC units for any maintenance issues since they were getting older. They were very thorough and professional. It turned out that my units were running fine and didn’t need anything done to them. I believe they are very trust worthy and I will rely on them in the future.
William Smith
2 years ago
Bryant's service technician, Brandon Wright, was extremely polite, knowledgeable, thorough, prompt, and worked efficiently in pouring rain. I was given a time window with a promised of a notice prior to arrival. Bryant executed to this scheduled plan.
Deveri Walker
3 months ago
The technicians that Bryant sends out are always knowledgeable and do a great job.
My grandmother was having a problem with her AC unit and called them out to look at it. She had a contract with them for AC maintenance. When they did telhet told her that she would need a new unit because the pressure valve was bad. They told her it would cost 10,500 to replace the unit. She called a small business to get a second opinion after they tried to pressure her into have the unit put in the next day. The small business told her she needed a new new but the unit could have been repaired also. She chose to have it replaced it cost less with the small business then with with them then Bryant. Also when they were installing the new unit. We found out that the UV system that they put underneath the floor could have been installed with something more cost efficient and as it stands now to replace the light bulbs for it is going to cost over $300 when there is one that works just as well that the light bulbs are cheaper.
darlene conway
3 months ago
William was as my service man, he was AWESOME. He was kind,respectful and helpful. These guys are my forever team for all my repairs needed. Great job Bryant services.
Regina Prigge
3 months ago
William was very professional and knowledgeable about the AC issues we had discovered with one of our units . He replaced the compressor in a quick and timely manner on one of the hottest days we’ve had yet! He saved the day!
The Prigges
Jeffrey Mathews
6 years ago
I needed a replacement air conditioner, and since we had used Bryant for our service each spring and fall changing from a/c to heat and back again, we called them for our air conditioner work. Steve O (and Paxton, his assistant) were prompt and very thorough in doing the takeout of the old unit, as well as with the installation of the new one. They were always careful and used booties inside on the carpet, and cleaned all the mess up generated by the change over. The new unit works like a charm!Thanks Steve O, and Paxton, and thanks Bryant Heating and Cooling!
The people at Bryant's are always extremely nice and professional. They don't make you feel like you're just a paycheck. They always ask in detail about what we're wanting and need done. They're always open and honest about pricing and policies as well. We've used them several times now and will continue to do so.
From beginning to end service was seamless. Scheduling an appointment on their site was easiest I've ever seen. Technician came out was really polite and cool. I have cardboard cutout of Harambe and he gave it a fist bump before begining work, very appreciated. Technician told me what was wrong with my Google nest thermostat. Clearly I did something wrong in setting it up, but he worded everything to make it seem like I was not to blame, but clearly I definitely screwed something up with it haha. Anyway it was $79 for him to tell me what was wrong, got a picture of how it is to be wired correctly. He did offer to install their preferred thermostat for an upcharge, if Google nest fails me again I deft will use their recommendation and I'll have them install it so I don't screw it up.
Our AC system was 22 years old and finally died on us and we needed an entire new system Bryant was great at getting us scheduled and getting our system replaced Justin was the lead installer and he was very professional and explained how the new thermostat would work great I was burning up for 3 days without AC and after just 2 hours of it up and running I am freezing so let's just say I am happy with the service lol 😅
My heating went out overnight and King with Bryant was early to my house the very next morning. He had everything fixed in under an hour and now we’ll get to enjoy our Thanksgiving meal this weekend without the parka.
I called and they were here within an hour. Fixed problem. Very knowledgeable. Zach was very polite and answered my questions.
Spencer diagnosed the capacitor on one of our AC units had quit working and upon further investigation discovered it was the wrong size. A repairman from another company had installed the wrong capacitors on both units over the past 2 years, thus creating eventual failure and possibly greater damage to the units. We appreciate Spencer’s honesty and expertise in resolving this problem in a timely manner.
Every time I have called for an urgent fix they come out as soon as possible! The representatives on the phone make you comfortable with the scheduling and tell you about discount programs.
Bryant is our GO TO Heating and Cooling service specialist.
Made an Appointment to have our Furnace annual inspection. Their Tech, Ernie came today. He was very Professional, Efficient, Friendly and Neat.
Thanks for another great service from Bryant.
We called Bryant to look at our AC unit. It was working but not great. Sitting about 1-2 degrees over what we have it set as. The tech came and went through a whole scenario about pipes being the wrong size. Over working our compressor and quoted us 3500 to fix it all (4 year old unit) as the parts were covered in warranty. He also shut off the units.It was 100 degrees out that day and we called them to have him come turn the unit back on as it was working prior just not perfect. He argued with me that it wasn’t working and wanted me to sign something stating if our house caught on fire we were taking full responsibility.We had the company who put the units in come then next day for a second opinion. Found the inside unit turned to the lowest setting and a valve outside turned completely off (not just the disconnect) so that explains why if I turned the disconnect back on myself it didn’t work and could have caused an issue.The second company also just figured out it was over charged and emptied some coolant out and it now works perfect. But I did have to go the evening with no AC on a 100 degree day and 2 kids under 2 years old. So that was fun. Thanks Bryant.
J.D. Sturgill arrived at my home today to inspect and clean my furnace. We've used Bryant for many years and as expected, Mr. Sturgill was another of their superior techs. He was extremely knowledgeable and courteous---a great example of the kind of service Bryant provides.
Darrin Egleston
3 years ago
Great experience with our preventative maintenance visit. The entire system was checked and the results were explained in easy to comprehend terms. I have had other HVAC from other companies use so much jargon and technical terms that I felt lost in the explanation. Our tech was also timely and took appropriate steps to insure that our home was not tracked in. Highly recommend Bryant.
sam dan andreasen
a year ago
Always great service from Bryant’s! We had Michael working on our project and he was able to visit our property and create a quote for our requested work quickly and efficiently. We moved forward with the work and Michael was out the next business day for installation. We’re extremely happy with the work that was done, as everything was clean and exactly as expected. Excellent craftsmanship! We’re very satisfied with the results, and pleased with how quickly Bryant’s was able to complete the work (under a week from scheduling a consultation to completed installation)
Steven Caudill
a week ago
Jeremy Colemire showed up to a job on a Sunday to assist and make sure the correct equipment was installed and running efficiently, he was so polite and professional I could not ask for better service, the men and women he supervises sure are lucky to have him . Thank you for everything Jeremy
Mr David was very professional a job well done! We are very pleased with the work he did & are giving him 5 stars.
The call center was super nice and helpful. The tech that came out quickly figured out the issue I had and was very helpful and showed me what was going on. Bryant is a company I would definitely recommend and use again for my HVAC needs.
Lucy Honeychurch
3 months ago
I called for a service appointment and they arrived 2 hours later!! William was my serviceman and he was professional and friendly. He cleaned my central unit and fixed my outside unit.
Bill Jurgensen
7 months ago
The technician, Bryce Salyer, was on time and on task. Very capable and competent. I could not possibly be happier with the quality of work, the appearance of the three completed tasks and the price. I would recommend Bryce and Bryant to anyone needing electrical work.
Will Thurmond
2 years ago
Bryant HVAC has very kind employees who make servicing HVAC units easy. All units and connections were checked and verified. Recommendations were made for next pieces of equipment that would likely need replacement and quotes were given. Very pleased with the service!
LeRoy Wolpert
3 months ago
Our air conditioner needed to be repaired. Bryant was quick to respond and the service technician arrived when he said he would.
I just had an electrical outlet installed by Ryan and I was very happy with the service. He was communicative about his arrival time, prompt, helpful, knowledgeable, and performed the work necessary, in a short amount of time! I highly recommend Ryan and Bryant Electric!
Ellett Vaughan
a year ago
In Summer of last year(2021) my ac unit went out so I called Bryants, got a quote and installation that day for 6,000$. I only got a written work order for a receipt, no additional paper work or warranty information. Within a few weeks it stopped working, they installed it improperly. I have 3 work orders of proof after the initial installation that they didn't braise/solder a line properly and it was leaking coolant constantly. It took them over 2 months to correct the problem.That winter my furnace also mysteriously started not working a few months after my ac unit went down. They replaced an induction motor, and have replaced that exact same motor now three times. The issue was stated, it is possibly a factory defect but the motor is over amping. Not much diagnostic work was done here, nor were there much attempts to rectify any underlying issues.After winter and summer ended I then had to have Bryant come out again because my entire system would not run, the furnace or ac unit. This time they stated it was an electrical issue. An assured me that this would correct everything and I wouldn't need any further attempts. I was very hesitant to believe them, because this was the 9th time they had been to my house in less then a year and every bit of work has been insufficient. But I went with them, because the managers and I spoke and said this would alleviate the situation.That was as of May 5th, 2022.Recently I had my blower motor go out, and they need to replace a relay switch. I called another company and they said that Bryant clearly didn't do a full diagnostic and if they replaced just that relay switch they would be out again this Winter to fix more issues inside my furnace.July 8th UpdateAfter a month my blower would not turn off. And they said I needed a new relay motor.Save yourself some time and money and get a 2nd and 3rd quote before you use Bryants for any work.Included are the only work orders I received, but showing that the multiple attempts still fixed were because of your own negligence.
Our experience yesterday with Bryant Heating and Cooling was 5 star. The two technicians that came--Cody Hensley and Chris Stampfort--were knowledgable, steady and thorough. They installed a new furnace, fixed the cooling ducts and added on-off switches to make the unit easy to adjust. They increased the size of the filter house and the size of the filter to provide a better air flow.Cody and Chris were courteous and friendly the whole time they were at our home. Their communication skills were excellent. They answered all our questions and explained the installation process.We would also like to thank William King, the first man Bryant sent to address our problem. He explained what our problem was, showed us evidence of the problem and recommended the proper solution. We think that William, Cody and Chris were not only good representatives of Bryant, but also had the best interest of the customer at heart. We felt they were trustworthy.Thank you for good, honest service.Sincerely,John and Anne DavisNicholasville, KY 40356
We had Bryant come out for an AC check since they check our furnace. The technician let us know when he was on his way. He was very nice. However the minute he opened it up he said we need a new capacitor. That was another $261!!
Sandy Spaulding
4 years ago
The house was cold this morning. My appointment was set for tomorrow, but Robert came this morning! Got it running, taught me how to do it next time. He was kind and patient with the appointment. Really appreciate him!
Excellent help!!
Marcia Brumlow
10 months ago
10/13/22Bryan came out for a clean and check for mother who is 84 years old. She had a club membership to have this done for 300+ a year to have this done twice a year. Every time they came out something was was always wrong with the unit which cost her 400+ every time. The last one on the 13 when they came out for the clean and check she was told she was told she was going to need a new unit and wanted her to have it done the very next day. At a cost of 10,500$. I call another company who came out and replaced the unit for 6,500$ and was told the thing that were done before were not necessary. This was a scam just to take my mother's money. BEWARE OF BRYAN!!!!!!!!!
Kerson was a very helpful and polite person. He took care of my fan problems with ease and knowledge. I look forward to working with him again for any electrical needs
Robert Gay arrived promptly within the time frame scheduled. He did a thorough check of our system and although I am not happy about having to replace parts in a new system, he told us all we should expect and then came out the next day to install the new parts and fix our unit. He was friendly and helpful. He made sure we understood what to expect.
I would highly recommend Bryant Electric. They were able to get me an appointment within a couple days, and our electrician Michael was fast, knowledgable, and friendly. He was able to easily address our repair.
William King was prompt and professional. And friendly! I’ll ask for him again.
Janice Mitchell
5 months ago
Richard from Bryant called to say he was coming, was on time, checked out both my A/C units. He was friendly and efficient. I will definitely call Bryant Heating A/C next time I need service.
Patricia Carnes
3 years ago
I have called on Bryant Heating and Cooling to service my furnace and a/c several times. This latest service call was as good as always. The serviceman is professional, polite, knowledgeable and efficient in his work. I have had problems with other companies. I am very glad to have found Bryant, a company I can rely on for great service every time.
Michelle Whitney
2 years ago
Ernie Joseph was great with servicing my A/C unit! He explained everything in detail. Very pleasant and answered any questions that I had. I give him 5 stars and will be recommending him to others. Melanie was great when she answered my call also. Thanks guys!!!!!
Chris Franklin
6 years ago
My experience was great. I received a call from Brian S. when he was on his way with his ETA. He thoroughly inspected my unit and explained exactly what was going on and what my options where. I highly recommend both him and Bryant.
Parker Shannon
4 years ago
We used them last year for service. I asked the service tech about the possibility of having a split unit put in. He said that he would have someone call. They never did. Earlier this year, I called again. A sales rep. came out. He said he would be back in touch. Never did. I called and reminded that they said they would give me a quote. They never did. I used another company and am enjoying our split unit.
Polite, professional and on site when they said they would be here. Ernie and his team were great — got the job done when they said they would, made sure we were satisfied with the cleanup after the work was done. Will always use Bryant for HVAC work!
Jennifer Royalty
7 years ago
Brant Heating and Cooling of Lexington is THE BEST heating and cooling company I have ever dealt with. Im not one to write reviews, however after several great experiences with Bryant I can't say enough. They are professional, on time, and most importantly they do great work without absurd fees. If you are looking to change heating and cooling companies because your not happy with yours, call Bryant, you will be very, very happy!!!Zack, my technician was awesome!!!! Lance
Dorothy Keller
2 years ago
Prompt and reliable service. Have used Bryant HVAC for the past four years. Requested the same technician (Robert) and found him to be thorough and honest. He gives excellent explanations of the services he provides. I highly recommend him.
Rebekah Crawford
3 months ago
Robert Gay is the best! Highly recommend him and Bryant Heating and Cooling!
They know what they’re doing and do it well!
The four young men who just installed my cooling system did an excellent job ! In addition to their excellent work, they were quite friendly and gave me an explanation for everything they did and answered every question I had.I would recommend Bryant Heating and Cooling to everyone. I know they will be my go to company for any future cooling/heating concerns.Again - I want to thank the four young men who did the work !
Rhonda Simpson
3 years ago
Several years ago in the winter my furnace went out and my regular repair person could not be reached and I had two small children and several animals facing a heatless night. I called and Bryant was the only service I could get to come out that night. Unfortunately my furnace was shot but they set me up for a new one for the next day. The repairman was nice enough to help me light gas logs so we would be warm through the night. I was very impressed with their service and still am. If you have trouble, they really do come that day or night to try to get your system back up and running. They are very professional and very reliable!
We initially called another local business when our AC went out. We couldn't even get them to return our call.That's when I made the call to Bryant. They had someone out to assess our problem within a couple hours! The problem was quickly pinpointed and a part was ordered. They came back to install the next day! We were more than happy! Bryant even sent out a technician, Brian S. when we had a few questions about the system's efficiency. Brian was a rockstar! He explained everything so thoroughly and clearly! We felt very well taken care of! Bryant has gained lifelong customers due to their excellent customer service!
Wanted to try a different HVAC company to come service our AC unit, and Bryant sent a service tech out quickly and conveniently. Our tech, Brian, was very friendly and was super-informative and transparent about exactly what the issue was and what he was going to be doing to fix it. He didn't try and sell us something we didn't need... he got our unit back up and running quickly. Very happy with this experience!
Justin Bailey came out to my house and did a great job not only installing the new defrost board to my outside condenser unit, but educated me about what he was doing.He was very knowledgeable, professional, and respectful while providing his service at my home.
aaron I wezw x
2 years ago
Robert came to my home to fix an issue I was having. He was quick and fixed it perfectly. Explain exactly what was wrong and how to prevent it. Grade A service. Will ask for him next time I have an issue.
Replaced my A/C system. I wanted the word of an established company before going to that major expense. I trust the professional word of Bryant's personnel. Their work was on time, done as promised, and courteous to the other things going on at our house at the time.
Rose Whitaker
4 years ago
We had to replace a 25 year old Amana through the wall unit so we called Bryant. Service technician arrived and was able to locate a new unit that fit in the same space. The new unit was installed the next day and is larger and more efficient than the old unit. Service technician was very friendly and knowledgeable and the installers were as well!
Mark R. Stephens
2 months ago
Chris was great, right on time, pleasant, good conversation and most importantly he finished everything quickly and made sure I was happy with everything before he left. 100% will use Bryant again and recommend them.
Bernard Brown
3 months ago
Good service, good and knowledgeable technician. Fair price. Good response time.
We had been having issues with our AC and called Bryant Heating & Cooling for a 2nd opinion. We were told our compressor was not working properly and an estimate was given to replace it.... after consideration we decided to replace the entire unit, realizing it was a better investment for the long run. I was most impressed that someone was here within 30 mins of the original call and we had a new AC unit the next day! The technicians were professional, friendly and competent. We were thoroughly impressed and completely happy with the service we received, they are now our regular servicing HVAC company.
Courtney Chafin
3 years ago
The Bryant Heating & Cooling guys are first class. They responded quickly to a call when my outside unit was making loud noises. They are reasonable in price and were quick to schedule and deliver on the install. Brandon Wright and his team were very thorough with the install. Thanks again!
Toni Raynolds
a month ago
WOW! WOW! WOW! I don't know what else to say. If you have an issue or need a replacement call Bryant!!! Hands down! We had our AC go down when it was blazing hot AND we were expecting guest! We called Bryant and they had it replaced same day! This was way above and beyond anything we expected! One of their employees even came in on their day off to get us covered! Thank you, Brant! YOU saved us!
Zach was on time and very professional. Great job!! We will call Bryant's again.
Fast..efficient..well informed and waited patiently on KU to get to our home. Great service.
Absolutely the most amazing company!!I called around 8:45 am this morning and by 9:15am the technician, Zach, was at my house!! WOW!!It is now 10:09am, Zach has identified the problem,fixed the problem and on his way to his next job.A huge Thank You to Zach and Bryant Heating and Cooling.
bruce crutchfield
a year ago
Love love love this company. They installed our system several years ago. Did an excellent job. Come twice a year for checkup to make sure everything is running smoothly. They will have my business for years to come.
Ryan is efficient, timely and professional. He and Spencer determined the cause of our electrical problem and promptly repaired it. I would definitely hire them again.
George Brounty
6 years ago
Doing business with Bryant has always been great. Sometimes the news isn't so good, but life happens. We have now replaced all HVAC systems in our home and are pleased with Williams service.
Martin “Thor” A
7 years ago
Excellent Service. Brian S. and the other technician did a n excellent job installing the new 2.5 ton carrier unit i bought from Bryant Heating and Cooling. I could not have asked for any better. After five hours of labor they were careful to explain everything to me cleaned up after themselves. I will definitely be staying with Bryant for service and when the time comes to replace my second unit. Oh, did i also add that i got a $300 discount when i purchased the unit. That was facilitated by the first Tech that came to diagnose the problem.
Serena Ritchey
2 years ago
Our AC quit working on a Friday night. It was a hot week in June and our home warranty wasn't going to send a technician out for over 5 days. I called Bryant immediately around 9pm and the Bryant Technician showed up by 10am on Saturday morning. He was prompt, courteous and fixed the issue within an hour or so. I will definitely recommend Bryant and use them for now on.
Helen Shewmaker
2 years ago
Spencer performed the AC check. He was very knowledgeable and professional. He answered all my questions, and talked me through what he was doing. Robert came back two days later to find what was leaking. He was in the hot attic for many minutes trying to locate the leak. He pinpointed the problem, and added more refrigerant to the system. Both men were respectful, professional and friendly.
William was great! He is very knowledgeable and friendly. He showed us the issues our furnace was having and gave us options and a solution. I highly recommend him!Today J. D., Cody and Matt were out to install our new furnace. They did a great job, provided us with a bunch of good info. We couldn't be more pleased with Bryant or them. Thanks Guys!
Carlton Clay
7 months ago
Bryant is who you call if you need them to come on time and get the job done!Review edit on 1/31/2023: They answered the phone, came quick, gave updates on when they were coming, and gave a clear estimate on the work we needed. Thank you Bryant- and thank you Kyle for your work today!
Nicole Hulberg
2 weeks ago
I would just like to highly recommend Bryant! Our AC went out during a weekend. They were able to come out first thing Monday morning the technician was very polite and knowledgeable of the issue right away. He was able to replace the part, and have us up and running in a very short amount of time. I will definitely use them in the future for any other heating and cooling needs.
Professional but friendly. Knowledgeable. Fixed my problem! Ask for Cris!
The technician called 30 minutes before his arrival and he arrived at the scheduled time. He was professional and knowledgeable. He told me the cost up front and gave the recommendations and information that I requested. My air conditioning unit was up and running within about 30 minutes!
Its been a few weeks since they came out, but I have to say I was extremely impressed by the responsiveness and professionalism exhibited by Bryant. They were actually more available than I was and I had to ask them to wait a day to come out. They evaluated my unit which was over 20 years old and carefully explained my options. After consideration I opted for a new unit as we were able to properly size it for my house. They even provided a new pad for the outside unit and were able to shift it to a more appropriate location. From initial inspection to removing the old units and installing the new their entire staff knowledgeable and professional.For what is worth my issue occurred during the middle of the Covid 19 Health Crisis, and they were very careful to always wear gloves and face masks while inside my home, even when accessing the attic space.
Sandy Henning
4 years ago
Robert called to let me know he was on his way and arrived promptly. He got to work immediately inspecting my heating system and explained to me exactly what he was doing. Once he finished, he answered some ??? I had about my system and was very thorough. Robert was very pleasant and knowledgeable.
Kirk Phillips
a month ago
Awesome experience. Problem solved less than three hours after I called the office. Will call any time I need something done at my home.
Our furnace stopped working and only Bryant would brave the 10 inches of snow on our street to diagnose the problem. Other companies were afraid their technicians would get stuck and wouldn't come to help us. It turns out we had a cracked heat exchanger and Bryant was able to install a new furnace the same day. I was especially grateful because the temperature was expected to get to 17 below zero that night.
Daniel Andreasen
a year ago
Michael was very professional and did a fantastic job. We had him install 2 outlets outside, route the wiring for 2 ceiling fans and install an outlet below our sink so we could use our disposal. We are very happy and would recommend.
Our AC unit was not working. They were fast and had the problem fixed in last then 30 minutes. Will definitely use in the future.
Cindy Mitchell
10 months ago
We have been in Kentucky for 3 years Dec. After buying our home here we discovered HVAC issues in our first year. We did not know who to go too but after much research we found Bryant. They are very professional, on time and have done a awesome job. We had a HVAC replaced. We will use this company for all of our heating, cooling and electric issues. Thank you Bryant for the great service!
Very pleased with Bryant!! Our old unit broke and within 6 hours, they had a new system installed!
Have always been pleased with their HVAC service. The technicians are always very friendly and explain their work. I have only used the HVAC service, but I would use their other services if needed.
Brandon did an outstanding job.
DeVon did a great job today, 6/28/23 determing the problem.
Mary starrett
3 months ago
They were very professional on time cleaned up after they finished working. And I’m glad that I found them after I moved to Danville.
Linda Bartolomeo
4 days ago
Sterling was awesome! Very professional, on time and responsive! We are very pleased and highly recommend Sterling! He went above and beyond replacing the filter under the house! He deserves a nice raise!
Amber Charles Denson
4 years ago
Very quick response! I have used them twice so far...the first time I called the technician came out on a Friday afternoon. They had to install new units and worked until late in the evening on Friday night. The second time I called on a Sunday night and the technician was out the next morning. Very impressed with service received.
Kathryn Conner
a year ago
Bryan from Bryant Heating and Cooling came to our house to perform a diagnostic on our unit. He was quick, professional, and very knowledgeable. I will definitely continue to use Bryant Heating and Cooling for our HVAC needs!
Craig Loscalzo
2 weeks ago
We had a down A/C all weekend. They arrived as indicated by 10 am Monday. By Monday evening we had a new unit. Cool house. And financing in place. Bryant Heating and Air is the best!!!!
Alahna Pacifico
a month ago
Spencer came quickly, knew exactly what needed to be done. He was professional and friendly. We WILL definitely call on you again. Thank you so much. We're cooling down already.
I highly recommend Bryant Heating, Cooling & Electric. This was our second experience with them. Always professional! The technician, Ernie, that came out originally was right on time and he found our problem fast. He went over our options with us and he was great. We were able to have our new AC unit installed the same day. Brandon W. And Justin G. were the technicians that installed and they did an amazing job. They were very professional.
Sherri Helmond
8 years ago
I have been so impressed with our service from Bryant Heating and Cooling. We use them for our home as well as our business. They provide same day service and promptly answer the phones. We have been treated with respect from the Installation crew as well as the customer service representatives. I believe we have been given fair pricing for all of the services rendered. Would highly recommend them!
This was our first time working with Bryant Heating & Cooling, and we had a very good experience. We called around 7 PM Tuesday when our AC stopped working. They sent Brian the next day, who willingly answered any questions as we figured out next steps.Edward and David came Thursday morning to install our new AC unit. I appreciated that Edward walked me through everything they did afterwards.
Ernie was here at my residence in a timely manner. He immediately got to work. Since I am a vision learner, I really appreciated the fact that he took pictures of what he wanted to tell me about my furnace. Ernie seemed very knowledgable about the furnaces that I might need and where to research them. Thank you , Ernie, for a great safety inspection.
Kathryn Howard
6 years ago
Adam Collins and Crystal R. came to address a few concerns. I appreciate the same day response when I called. Adam and Crystal were kind and focused on their work. They addressed my concerns and did a great job. I am happy to begin the colder months with everything in good order. Adam was sincere and told me to call again if any concerns popped up. I don't anticipate concerns because all is working well. My furnace is even running more quietly. Thank you Bryant for being responsive, and thank you Adam and Crystal for your professional, respectful manner.
elizabeth johnson
3 years ago
Cane home heard loud noise from air conditioning unit turned it off. Called Bryant because I have heard great reviews and gotten a postcard in mail and had it on my fridge.Talk about prompt service I made service request got a call back right away! They set up for next service available!Next service was only 5 minutes later recurved a call and no sooner hung up phone there was William “ my hero”! He was so professional , courteous and efficient the house did not have time to even get hot before he got my unit back up and working .William gave me some helpful tips and suggestions! He was so sweet and friendly felt like we had known each other a long time.Such a great experience to feel comfortable in a situation that can easily stress someone especially in these times.And yes he wore a mask, kept social distancing and even with mask you could tell he had smile on his face!!Would highly recommend these services fir small and big jobs they get it done!!Thanks again William, my hero!
playaplatinum1
10 months ago
This has been one of the best experiences I have had since living in KY! Andrew came out and installed a light over my pool table! This gentleman was kind, courteous, and professional! The light looks great and the caveat is this was same day service!! You cannot beat this! The price was fair and the service definitely backed that up! Please know that I found a new electrical service in your company today! Awesome job! Fantastic customer service!
Richard Smith
2 years ago
My Mother was very happy with her Installation, and recent service/maintenance check-up. Courteous technicians arrived right on time and advised her of everything they were doing and gave her some maintenance tips she can handle to maintain efficiency.
Jeff Gibson
11 months ago
Turns out, the ‘inducer motor on my fairly new furnace (8 years old) had given out. They found a new part here locally and DeVon came out today and got everything up and running perfectly. Bring on the Fall….I have heat now..!! Thank you Bryant’s and DeVon5 stars all the way
I was very pleased with the overall experience. Robert explained the maintenance provided to my HVAC system. Most certainly, I will use Bryant again.
My service experience was excellent. Trevon was fantastic,
In less than an hour, Bryant got our AC working again! They were great about communicating with us to schedule the appointment quickly, and notifying when the technician was on the way. The technician did a great job keeping us informed and getting our approval during the repairs.
The guys at Bryant who moved/fixed my electrical panel are top-notch. Both Bryce and Spencer were super pleasant and professional from start to finish; they'd go above and beyond to answer any questions I had and were very responsive. Highly recommend!
Called to have someone to come and provide quote and answer our questions for our home projects. A young gentlemen named Ryan came to our house the very next day. He was on time, very professional and provided solutions to our concerns. I would highly recommend Ryan for any electrical project. Thanks
Dorothy Moore
2 months ago
Willie from Bryant Heating and air assessed problem with my leaking faucet and recommended replacing it. The turn around tome was in a few days within the same week. I am very pleased with the quality and promptness of the service.
Joella Mosley
4 years ago
Bryant has always been timely and polite. Checked everything and made sure everything is running like its supposed to. Always been able to resolve my issues at a low price. Highly recommend!
Matt and Stacey Anderson
a month ago
Bryant was able to schedule us quickly for a service call and Justin Bailey knocked it out of the park! He was quick to check everything out, immediately found the problem and fixed it! Never disappointed with our work from Bryant!
Kathleen Pisano
a year ago
Peter let me know what he would be checking when he looked at the furnace, and replaced the filter. The work was done promptly and he reviewed his findings, which were all ok. My late husband played baseball with Mr Bryant a (long) time ago, so when we needed to have a new furnace, we called Bryant. we have not been disappointed!
A Blessed Life
6 years ago
Our ac unit had to be replaced. Had a few options on who I could call but I chose Bryant and I'm glad I did. The technitians they sent were great. Same day service is a big plus! They have great Carrier products too. I had a new unit installed the same day. Amazing service and they will be there when you need them for yearly checkups or emergencies. Same. Day. Service!
Bryce, who does electrical work for Bryant is great to work with! I have had nothing but a positive experience with Bryant and would definitely recommend them to anyone.
David Schrader
3 years ago
This was my 1st experience using Bryant Heating and Cooling. Matt represented the company well through his friendliness and professionalism. Thanks for helping us resolve our AC issue!!! I will call you again if needed based on his performance today.
woodrow tackett
5 years ago
We received very quick and professional service. He had our central air up and going before he left. It was just the price of a service call. Thank you Bryant Heating and Cooling of Lexington.
Dionza Brooks
2 weeks ago
Bryant has serviced my Heating/Cooling systems for 2 years now and I am completely satisfied and do not anticipate changing that!Thanks guys for always being there!!
Repair troubleshooting on my electric fence. Outstanding work! Knowledgeable diagnosed the problem quickly! No one was able to fix it! Thank you!
Kathy Amburgey
5 years ago
We used Bryant to replace our air conditioning unit in 2016. After waking up yesterday to a 58 degree home, we immediately called Bryant to schedule a service call for our furnace. The very pleasant telephone operator told us to expect a scheduling call within the next two hours. As promised, a technician called and arrived within the two hour time frame. After running some tests on our furnace, the technician explained our options. Before making the decision to replace our fifteen year old furnace, we explained our frustrations with some oversights that were made during the air conditioning installation. The technician stated that Bryant was under new management and technicians were installing two units per day, rather than trying to work under time constraints previously to install four units per day. Due to the age of our furnace and other issues with replacing various parts, we opted to replace our furnace. By 3:00 p.m. yesterday, our house was once again warm (thank goodness)! The promptness and professionalism of the staff was exemplary. We received a nice discount for doing business with Bryant in the past. Thank you Bryant for a great job!
We have used now both the HVAC department and the Electrical department. Both times we experienced professionalism. Today’s service Ryan was the top notch of service that we have had at the house. He was on time and completed in the same day. We appreciate the hard work he put in today.
My service tech was great! He was on time and called before he came so I knew when to expect him. (My dog loved him!) He was personable, professional and efficient. Before he left I knew everything he did and what I needed to do to maintain my system in between service visits and just what to do and how to contact them if I had any problems between services. Couldn't ask for better.
We're very happy with the service your company/repairman provided. He arrived very shortly after we placed our call. Took care of our problem very efficiently. He was very pleasant and competent.
Josephene Stull
2 months ago
The technician Michael was very friendly and accommodating, he explained everything well and solved our light switch problem quickly. They arrived just on time and it was a great value, I'd happily go there again for electrical work.
Matt Vallandingham
a year ago
I would HIGHLY recommend you stay away from Bryant Heating and Cooling at all costs. Story time!The AC on one of my units stopped working. After calling Bryant heating and cooling and getting someone to investigate, they stated that it was a faulty compressor and that It would be $2200 in labor and refrigerant to replace. But oh but how lucky I am! They have a deal for you where its only going to cost $1700! Oh thank you Bryant Heating and Cooling for your mercy!Here's the real issue. After getting a second opinion, turns out it was just a faulty wire that was very clearly able to be diagnosed at the time but wasn't for whatever reason. What Bryant wanted to charge me nearly $2000 for ended up costing me nothing.Absolute GRIFTERS at this place and you should stay away at ALL COSTS!!!
Leslie Anderson Ramsey
3 weeks ago
Spencer and Jace were terrific! I couldn’t have moved into my old 1939 home without them.
Always on time and always does great work and always have friendly people working for them…Keep up the amazing job!!!!
Ernie came out and found a couple of issues with the furnace due to age we decided to go with a more efficient furnace and ac. We will definitely be using Bryant again and special thanks to Ernie for helping us out. 5 stars all the way
horrible company and complete rip off. i would not recommend this company unless insurance is paying for everything. called about my water shut valve not being able t to move it to shut it off. and just bought new fridge that needed a 3/4 to 1/4 adapter for ice maker. KYLE came in looked at everything. wrote out a 2 grand estimate and charged 80 bucks and didnt attempt to fix anything. 8 dollar adapter and some wd40 to the valve for a few days and it finally was able to shut it off. then fixed small leak under the sink for 15 dollars which he was going to charge 250 dollars to fix. This Veteran is ASHAMED that there are companies and employees like this . out 80 bucks for nothing and costed less than 25 dollars to fix and he wanted 2 grand. dont use this company.
The motor seized up in our AC unit and it hit 90 degrees in our house. We called at 10am, and a tech was at our house by 3. It is currently 4:30, and we are already getting our new AC and furnace installed and will be going to bed with AC tonight. Couldn’t be happier with the responsiveness, price, and quality of service. We appreciate you helping us out Ernie and team!!
Anna Marie Jackowski
a year ago
Our HVAC unit was making a noise, not conducive to the normal noise. I even video recorded the noise. The gentleman knew right away what the issue was after listening to the video. We are in the process of getting it fixed. He was very professional and knowledgeable in his job.
Shane Beaubien
4 months ago
I made the service call at 7:30 on a Saturday morning. The tech arrived by 9, and had my air conditioning back up and running in record time. Would give 6 stars if I could.
Josh was very helpful by explaining how my heat pump works with my furnace and giving me information about an issue that needs to be handled. He was very friendly and professional. I highly recommend Josh and Bryant Heating and Cooling.
Samuel Amburgey
a year ago
We try to always schedule preventive maintenance on our hvac equipment prior to hot/cold seasons. Bryant's technicians are thorough and knowledgeable and always go out of their way to answer our questions. We will recommend Bryant.
Andrew is the best—exceptional customer service, professional, honest, hard-working, kind, respectful, on time, called ahead and followed up. We highly recommend him.
Sarah Jean Ryder
4 months ago
Good commutation, prompt and courteous technician. Gives me peace of mind to have them keep my hearing and cooling systems in good shape.
Brenda Hamilton
a year ago
We had great service repairmen that installed our new furnace. They worked steadily until the job was completed. Both of them were very polite and friendly. The one service man was Jerome and not sure the other man’s name.
Ryan was great to work with. He is knowledgeable and professional. He went out of his way to get the needed repairs in my home. After he left, he came back with a price just a few minutes later. Great way of taking care of the customer.
Terry Putteet
5 months ago
Tech, Devon, was not scheduled to arrive until between 12-3. He texted thay he could be at my home earlier if that was ok, which it was. He was very professional. Once the unit was checked, he advised me of 2 issues he found. He explained each issue, explained the cost of each, and even explained that 1 issue was more important to fix than the other.I have used Bryant's numerous times and they are a very dependable, professional company.
Technician, Spencer, was very professional and kept me informed. He did a good job and let me know a couple of things that need to be done and watch out for. Very helpful. Thanks Spencer and Bryant Heating and Cooling
Bryant Heating and Air representative contacted me this morning five minutes after completing a web request and our service call scheduled rt then for same day service!!!Ernie from Bryant Heating and Air arrived promptly, was extremely customer oriented, knew the fix for the problem and had our HVAC back up and running in no time. Thanks!!!
Nicole Johnson
5 years ago
I am BIG on customer service and I must say that Bryant Heating and Cooling exceeded my expectations from start to finish! I called and the rep went over all my options and answered all my questions. She put in my request right away and within minutes there was a great tech named Keith at my door ready to help solve our issue. My a/c furnace was leaking water pretty bad to where we had to turn it off last night, and for a long time no one had been able to figure out what the issue was. Within MINUTES he found the issue and fixed it for a very AFFORDABLE cost! I am soooo glad I made the choice to call them and would recommend them to anyone! I plan to have them to service my unit from here on out! THANK YOU BRYANT HEATING & COOLING!!!
Service was a quick turnaround and on a holiday weekend! Josh was great. Very patient with my kids running around asking questions. He fixed the problem and even gave me a solution to keep it from happening again. Thank you!
Jennifer Hampton
a year ago
They came the next day and installed our ac unit and furnace within 6 hours they were super efficient and would highly recommend them!
Great service employee was diligent in keeping me informed on my heating and air conditioner that all was working accordingly and of other services Bryant has. Therefore If I need heating and plumbing work I will be calling for their services
Kayelynn Pittman
a year ago
I had to use Bryant’s services for an emergency gas leak, they were the only ones that could come out within 24 hours. I am very pleased with the service my family received. John W and Mckyle are awesome to work with. The two of them are a true meaning of Bryant’s mission statement I heard when calling in for services. I will most definitely use them future forward for my heating and cooling needs. Thank you John and Mckyle!
Billie Martin
5 years ago
Bryant said they would be here between 9-12. At 9:05, William was at our door. He provided fast and courteous service. I see their commercials all the time. Never would I have thought the new system would be put in today, especially on a Sunday. Thanks Bryant and William for taking care of us.
Susan Spires
10 months ago
Ryan came on a very busy day for him and still took a lot of time with all my issues (old house!). Seems like I’ll need more work but will do it with Bryant
Ben Reckelhoff
5 years ago
Had a neighbor call in a panic because a Bryant service tech who was called to replace a filter was shutting her gas off literally the Friday before Christmas. The tech was telling her that the entire furnace needed to be replaced because of a rusted out exhaust pipe. I asked to speak to him and inquired if he had performed a CO2 or Nat Gas test. He had not. I told him I was a home builder and that I would send a tech over to repair the issue and asked him to leave the unit running for now. The homeowner was going to go to a relatives house temporarily. He then said We can fix it right now. - a very different story than a $4,800 new furnace which he was suggesting just seconds ago. He said he was legally obligated to shut the gas off immediately.The exhaust pipe was replaced for less than $100 rather than the recommended $4,800 repair.
Brian S. from Bryant Heating & Cooling here in Lexington was excellent! He called ahead and arrived on time on a Sunday morning at no extra cost. My AC unit had been having a draining problem and was leaking water onto the floor and he was able to find the problem and fix it fully. He kept the cost to a minimum and gave me advice and instructions for further maintenance. I was quite satisfied and impressed with the service and I will definitely be using Bryant Heating & Cooling from now on!
Bryant has been wonderful every time I have had to call them. They have fixed the issues, and if any extra work/equipment was needed, they made sure to explain the need thoroughly before proceeding to the more drastic steps.Robert has been extremely helpful both times he has come out to our house. He has made sure that we understood not only the surface issues, but also the root issues causing those surface issues, so that we could fix the root problems.I would highly recommend Bryant for any AC/HVAC/Heating needs.
Daisey Weber
3 months ago
Our A/C unit stopped working on Friday night and my husband called. They said they could be out here the next day between 9:00 AM-12:00 PM. James called 30 minutes ahead of time and let us know he was on his way. When he arrived, he checked the system and determined a wire was knocked loose while weedwacking. He reattached it and our A/C works great! He was very considerate, putting on disposable shoe covers so mud wouldn’t get tracked into our house. Great service!
Stephanie White
3 years ago
My air conditioning in my home went out in August and then my heating went out in November. I have 2 toddlers, we were miserable!.. with the air broke it was hotter inside than outside! I called them on my day off on Sat, Bryant sent a technician to my home within an hour. Turned out my AC unit was 21 years old, and it went completely caput. Bryan, the technician guy told me what was wrong laid out all my options, wasn't trying to upset me things etc. Once I made my decision, he had the repair guys at my home within an hour after he left. They took into account my kids and everything. My home was comfortable again. While I had to bite the bullet and pay an arm and a leg, it was the best service I'd ever had. With the heater it was the same story. Will recommend to everyone!
Diana Kay Morris
3 years ago
We have had Bryant Heating and Air install an A/C this year and they have also installed a furnace last year. Both of the installations were very professionally done. The workers were very professional and did a great job.
Brooke Rearden
2 months ago
Dustin was very helpful and kind in explaining to me what needed to happen with our issue. Set us up quickly with same day service for an electrician to come out and assist in further exploration in our issue with our unit. Great service, friendly staff and quick turnaround.
After speaking with Terry (Manager) I would like to commend Bryant Heating and Cooling Manager Terry for reading my review and making the effort to address my concerns. Terry did an awesome job of listening to my concerns and explained things to me in a manner that was professional and considerate. I now understand what options I have and the estimated costs for repairs. I really appreciated that. I do NOT feel my unit was intentionally compromised. A supervisory technician is being sent out to reassess my system at no charge, thank you very much Terry.
Technician Eddie came out on a Saturday within an hour of calling. Was very clean and presentable. Very polite. Inspected our unit and presented us with issues/cost to fix and even took pictures so we could see for ourselves.
nancy hogerty
9 years ago
It was 9 degrees in December and no heat. I called a couple of places and Bryant Heating and Cooling was the only place to respond quickly. They were out within a couple 0f hours. My furnace had rusted out and they replaced same day. The technician explained every thing to me and even called later to make sure everything was ok. Great company and I only wish I had gone with them when my AC had to be replaced.
Michael Elliott was so helpful and informative when visiting our home as he inspected the wiring and breaker box. He gave us the peace of mind we needed to move forward with our remodeling projects. I could tell he's a very genuine and kind person that really cares about people, not their money.
We have used Bryant for 12+ years for any Heating/Cooling needs since moving to Lexington and installing our new Energy Efficient Heating & Cooling system. We find them to be professional, quick emergency response time and reasonable schedule times for anything else. We are especially glad for their expansion to offering Master Electricians and Master Plumbing needs and the ease with which to schedule. Their Technicians are knowledgeable and personable providing review of service and offering suggestions as well as maintenance tips.
Bryant quoted me $1200 to replace and condenser fan motor, and told me it was a special part that would need to be ordered (I later learned they are most generally universal). I had another company come out and had this repaired within an hour the next day for $450. That is a very large cost difference. The technician did not see confident in what he was doing and was not professional
He was so polite. Eager to help get all my electrical needs taken care of even though I only requested an exposed wire inspection. Never once complained and did a great job!
We was having problems with our heating kicking on. Bryant sent out a service tech by the name of Brandon. Really awesome and knowledgeable guy! He walked me thought different things that could be my issues and some that could come in the future.would highly recommend him!
I have dealt with Bryant for 2 years and they have always responded to calls in a timely manner. Their technicians are knowledgeable, friendly, and very professional. They often make suggestions when for the customer when cost are involved. When my furnace needed to be replaced they responded next day and had the new furnace replaced.
Christopher Farmer
2 months ago
Dustin was great, came out and had the job done in no time!
Dustin was very helpful, efficient, and professional. I would highly recommend Bryant Heating and Air to my family and friends. I’m very impressed with the speed and intelligence behind their employees.
Quick response and Ryan did a great job being thorough and helpful!
I will definitely recommend this service and use it again!
Justine Broadway
10 months ago
Bryant was prompt, same day service, knowledgeable and quick to fix our issue. We will Definitely be using them again for any further home issues.
I came home from work, on a Friday night, my downstairs was 76 degrees. In a panic I searched for Bryant’s number, hoping it wouldn’t be too late before the weekend. I called and the lady who answered was very polite and helpful, I was told someone would call me the next day between 9-12. Saturday morning I get a call at 8:40 stating someone would arrive at my home at 9, they weren’t lying! My technician arrived, listened to my concerns, then completed his diagnosis. The technician worked quickly to get my system up and running before the heat of the day came! I can’t recommend this company enough for their quick response! Very polite staff!!
Diagnosed my HVAC system quickly and set up for my replacement blower. DeVon was my technician and arrived quickly, replaced part quickly and was very professional. He did not make a mess and cleaned up afterwards, and left recommendation to assure my system stays in tip top shape.
Phyllis Purvis
4 months ago
Excellent service. The Tech was very polite and did a check of the units and replaced the filters.
raye merideth
3 years ago
Am not satisfied and do not recommend. Ours was suppose to be a new system and after 4days of use it was just blowing out air. Not cool air. My husband called them and they sent someone and was broken while being installed. We have not had cool air or any air. Thankfully we have ceiling fans. It's been 4 days and still isn't fixed. And we haven't even made the first payment on a real expensive unit.
Chris was prompt professional, and knowledgeable! Took care of our electric needs in a timely manner! Would request him in the future!
Damarri Blockson
2 months ago
My electrician was very knowledgeable and installed our outdoor lighting very quickly! Pricing was a little steep, but we’re happy with his work!
Donny Robinson
3 months ago
I had two techs repair my HVAC system. Spencer and Peter were both very professional and cleaned up afterwards.
Patty Harman
2 months ago
This was a simple fix and my tech helped me to understand what happened and how to reset my thermostat myself. Like a friend helping me in my time of need.
Mary Lynn Muth
a year ago
Jason arrived soon after I received a text and call from him. He changed my furnace filter and checked out my furnace. He was very professional and efficient. He recommended that a humidifier be added to my unit. That is something I’ve wondered about and appreciated his advice.
ML Muth
Nomad Sergeant
4 years ago
Bryant is awesome. I’ve used them several times since moving to Kentucky. Just yesterday our ac stopped. I called Bryant on a Sunday evening thinking that I would be out of ac for several days in the KY heat. Nope not these guys very next day 9am they came and bam!!!! My ac is Fixed! Great value, great customer service, great experience. Thank You Bryant!!!!
Heat went out over the night Saturday night so we called Bryant Sunday morning. They came out explained everything set up payment plan and made arrangements to come Monday morning. Brandon Wright and Justin Green showed up Monday morning on time and didn’t leave till they finished the job and cleaned everything up. Amazing! We are very satisfied customers!
Jason Burnett
3 years ago
We had Matt at our home, was very professional, and fixed our heat pump outside. The drain pan was full of water so the unit wouldn't come on. A previous company was just here a few weeks ago and didn't notice that apparently. Thanks again for the quick fix!
Calline Kidwell
11 months ago
We were pleased with the service we received from Bryant, the tech was
knowledge and answered any questions that we had. I enjoyed that he arrived around 9 o'clock, that worked out good for us.
Our technician did a great job. He quickly identified that our A/C wasn’t turning on because the thermostat was broken. He had a new one in his truck and installed it. Easy peasy!
Bryce was our technician who worked on our whole house attic fan. He was so kind and so patient with my questions. He took the time to explain things in a way that I could understand. He was extremely personable which I appreciated. What a blessing from God!
Very knowledgeable, professional and explained What my electrical problems were. Jason completed the job and cleaned up after. I would recommend his services to others. Good price.
Dorothy Merson
a year ago
Checked everything listen to what I had to say, show and what he was doing and if the problem came up again to call , giving a card w/ name and phone number. Excellent 👍
Thomas Tolliver
3 years ago
The service tech who serviced my furnace was named King. Actually, I think that's a last name, not a first name. I found him to be quite professional and knowledgeable. He gave me tips for prolonging the life of the small condensation pump attached to the furnace. For that alone, he deserves a tip of the hat.
Electrician was informative, professional and did very good work as far as I can tell. Would absolutely use again and recommend to others.
I was very pleased with my service technician, DeVon. He is very efficient and knows his stuff. I'll request him for all my service.
Wow. I wish I would’ve read more reviews before I called them. It seems like they tried to pull the same fast trick on me as many other people. My heat wasn’t working, the guy tried to get me to buy an $11,000 new unit. That seemed high to me and called a second company. They came out, said I absolutely didn’t need a new unit and got it fixed for a SIGNIFICANTLY cheaper price. Glad I’m only out $60 for their service fee. If you do have them come do work, get a second opinion and don’t get ripped off.
Fast, efficient response! Came to assess our non-functioning air conditioning system within 45 minutes, found it to be in need of replacement and discussed our options. Friendly, no-pressure conversation. After we agreed on a unit for replacement a team led by Brian B. was on-site within half an hour to begin work. Several people were working with him and all were friendly and busily on task. Brian kept us informed of progress the entire way until the unit was in and working perfectly. Great job!
Christian Fraley
2 months ago
In addition Chris provided a quote for electrical outlets to install. He was very thorough with what he will need to do. Very professional.
Great experience with Bryant Heating, Cooling, Electric & Plumbing. Our tech was great and broke down each part of the quote for us. This will be our second unit from them.
Janie McFerron
3 years ago
Called them on Friday for a Saturday appointment between 9 and 12. They showed up early opposed to late. Quickly figured out what was wrong with our furnace (cracked and old) Gave us couple of options on what to do. We went with replacing both the inside and outside unit. They gave us a discount, offered a 5 year labor warranty and said it would be replaced that day. All before noon on a SATURDAY. Which is great since it’s only going to be in the 40s today and is going to be in the 20s tonight. Super impressed.
We are very pleased with the service we received. When we called the girls where quick to send someone out. The guys were very helpful and informative about the units we had installed. They answered all our question and explained everything to us. All the staff that we dealt with was very helpful and polite. The two new units are working great. Thank you for the great service.
Bryant Heating and Cooling sent Ernie to provide an inspection of our system. Ernie was punctual, friendly and polite. His inspection helped us identify and repair issues with our system. I definitely recommend Bryant.
The technician who came out to fix our unit was very kind and knowledgeable. The fuse in our upstairs unit always blows when the heat kicks over. He found a few wires that were exposed and this will hopefully fix the issue that we’ve had every year since we’ve moved into our house.
Michael did a great job I highly recommend him he's the best; very courteous and professional. Cost of the job was exactly whT was quoted. Thank you Michael!!!
Spencer came, on time as promised and he took care of everything, replacing several fixtures. I am thankful that Bryant took care of this for me, I recommend them to anyone!
Brandon came to our home for a seasonal check on our HVAC unit. He also cleaned our filters and gave us some good tips for maintaining efficiency as we move into warmer weather. He was kind, professional and efficient. We would definitely use him again.
David Scrogham
2 years ago
Bryant went above and beyond to replace my gas furnace. The one I selected wasn’t available so they upgraded my selection at no extra cost. They removed, replaced, and setup my furnace, and cleaned up leaving my utility room better than they found it. I highly recommend them to anyone with heating & cooling needs.
Called to schedule a standard system check and was able to get an appointment as early as the next day. Brian was right on time, very courteous and helpful in outlining what he found while checking our system. He explained one fix that would soon be necessary and offered several optional enhancements but was not pushy at all. Overall a great experience!
I was very pleased with the technician. He was friendly and knowledgeable. He made sure that I would have air as quick as possible. I would highly recommend him.
My experience was excellent. James contacted me to let me know when he would be there. He arrived on time, and conducted a thorough and efficient maintenance on my furnace. After that he gave me a detailed update on everything he had done, and the results. I was very pleased!
Susan Dombrowski
6 years ago
Ernie J was the technician who took care of the annual inspection of my furnace. He was polite, on time, efficient and professional.5/24/17 Called Bryant HVAC and spoke with Jacklyn Mantooth. She was an excellent representative for the company. She was friendly and responsive to my questions. She arranged for the Air Conditioner annual check up at a date and time that was convenient for me. Coby Hensley arrived early (after a phone call to be sure it was convenient) and did the inspection quickly and thoroughly, even going so far as to wash the washable filter that was replaced in the unit. Above and beyond the requirements. Thank you.
I have used Bryant for several issues with my heat pump. Today was same day service, our technician was polite, professional and friendly. He quickly examined all aspects of the issue and checked all of unit. Love the service, the speed and the pricing.
Eric McAnallen
3 years ago
Definitely would recommend Bryant Heat & Air for any HVAC issues one may have. Customer service and setting scheduling by phone was swift and accommodating. My HVAC technician, Robert Gay was cordial and explained the system and the issues that were corrected and repaired.
Bryant Heating and Air responded quickly when our heat pump failed. They came out in a couple hours, diagnosed the problem and replaced the air handler and emergency heating coils on the same day so we could sleep in comfort. They returned the next day to install the rest of the heat pump system. Justin and his fellow workers were most courteous and respectful. They worked in cold and windy conditions without complaining. Very professional. Thanks Guys!!Update: August 2023. James from Bryant came out to check up on my system. He confirmed that all was well after 19 months. He was prompt and professional. Who could ask for more?
I can always depend on Bryant Heating and Cooling. I have several rental units and it seems they need service in the evening and weekends the most. They are always able to get me scheduled the same day and take care of the issue. I had Robert G as the Service Pro the last time. He is very professional and knowledgeable. I will request him next time.
Very pleased with this service. Very informative. Will definitely use this company again. Also will recommend.
Barbara
Carri Hallock
3 years ago
Everyone was very professional. Zack diagnosed the problem quickly. Brandon Wright and Justin Green were very prompt to put in the new AC unit. They all went the extra mile to make sure I was happy with the service.
I've been using these folks for several years and they haven't failed me yet.
Our furnace went out so we called and within 20 minutes Ernie was there. He went and diagnosed the problem, gave us several options on what we could do. He was very patient with us. We had to call our home warranty and insurance company to see what we needed to do. He was there a lot longer than he needed to be because of us trying to get our ducks in a row. In the end we had him fix our furnace and it’s up and running! Thanks for being there so quick and being so patient.
Replaced a part on our outside AC unit so we are now ready for the summer heat.
Rick Samuels
3 months ago
Our AC unit was not working. It literally took 5 minutes to fix.
Joseph VanHook
a month ago
My wife and I needed an attic power vent fan reconnected after our roof replacement. Bryant showed up quickly, professionally, and provided quality service. We are quite pleased.
Excellent service and came same day of call. Highly recommend this business
Creative Bunny
a year ago
*Updating my review* we had Brandon out to our house today and he was wonderful! Quickly fixed our furnace, was polite and easy to talk to! Bryant heating and cooling will always be who we call when we need repairs!
Nathan Ellis
7 months ago
Excellent service and overall experience provided by Ryan. He came the same day I called and was able to quickly fix some issues I was having with the wiring in a 3 light switch electrical box. Highly recommend!!
Watson Ritchie
a year ago
Yesterday (the first warm day of the year) I noticed that my AC was blowing, but not very cool air. When I checked the system, the fan was barely moving. So, I made a call to Bryant and was given an appointment first thing the very next day! Zac arrived when he said he would and he was awesome to work with from start to finish. He was quickly able to diagnose the issue and get it resolved. He explained things to me in a way I could understand and thoroughly explained everything he did. Highly recommend Bryant Heating and Cooling, and definitely recommend Zac as a technician!
Two years ago our 5 year old unit from a different company quit working just as summer was starting. We called Bryant Heating and Cooling to come for a service call. We found out that our old unit couldn’t be repaired and that we would need a new unit. Bryant Heating and Cooling really worked with us to upgrade our unit to a bigger unit with a much better warranty and service offers. We couldn’t be happier with our decision and haven’t had any issues! Just today we needed a new thermostat installed and they were able to work us in same day! You can’t beat the quality service and customer support you will receive by choosing Bryant Heating and Cooling!
Jeremy Jones
2 months ago
It was absolutely fabulous the service tech arrived about an hour and a half from the time that I called.
He quickly diagnosed the problem fixed it.
Cool air is flowing!
Very knowledgeable! Explained what problems was before fixing the problem! Very courteous & professional! Will definitely use Bryant again!
Orlando Phillips
8 years ago
I called and scheduled an appointment today. When asking me my contact information it was my mothers. I gave them the appropriate number, and the receptionist verified they would call my cell prior to arrival. Several hours later my mom calls to tell me that Bryant called their home and my father informed me that the ac was working and to cancel the order (he has Alzheimer's). So, I call Bryant and they said that now I have to wait until tomorrow because there are no appointments left!!!! Are you kidding me? They make the error and I am punished!! What poor customer service!!!
Jennifer Mosley
a year ago
We have used Bryan Heating and Cooling for a few years now and can not say enough about the service provided. We are able to talk to someone anytime we call, day or night. They are quick to schedule, show up on time and in our experience, at the beginning of the window of time provided. The techs are professional, kind, and courteous. Each time they have been here, care is taken when entering the house to cover shoes and then seek to understand everything that is happening with the system. They diagnose, explain, and then when needed, further repair is handled promptly. We have been very pleased!
Spencer had came out to our property he was very professional and nice. He answered all of are question. Couldn't be more happier with our service!
Jason did a great job for us. Very efficient and helpful. DeVon Griffin was very good
mary sebastian
a year ago
My experience with Bryant Electric was excellent. They arrive the day I called to give me an evaluation.Then arrived on time, Efficiently, quietly, and professionally repaired my electrical problem. Cleaned the entire area completely explained everything they did and reinforce that I could call them at any time! I would have no hesitation in calling this company again.
Came out on Friday evening to diagnose my problem and had the unit repaired the next morning! Thank you for you fast response and repair.
Mitzie Newman
5 years ago
I just had the best experience in having my heating and cooling system checked out. Keith v was very nice and professional, explaining things .Keith v was very punctual , which to me is very important. I will definitely recommend Bryant and heating to every one I know. Thank you Keith v for a very nice appointment.
Clean filter installed. AC operating perfectly, no problems.
The technician showed up on time. He was courteous and professional.
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