Description
At Dauenhauer Plumbing we have been providing quality plumbing & HVAC services to Lexington Kentucky since 1958. Our skilled licensed plumbers & HVAC techs are here to take care of your commercial and residential plumbing needs 24 hours a day, 7 days a week. You can feel confident calling us about any problem, no matter when it happens. Our friendly customer service staff will get a licensed, bonded & insured technician to your door fast, even on nights and weekends. No matter what type of plumbing or HVAC emergency you have whether it's a drain stoppage, a water heater or no A/C, we'll take care of your problem, at any hour.
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat repair, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, Air Duct, Backflow Testing & Installation, Broken Pipes, Cleaning Plumbing, Commercial Hvac Services, Drain Cleaning, Faucet Replacement / Repair, Gas Leaks, Gas Lines Repair / Replacement, Heater Replacement & Repairs, Heating And Air, Hour Emergency Service, Hvac Repairs, Hvac Replacements, Installation & Repairs, Leak Detection Service, Leak Repair, Msd Sanitary Sewer Line Replacement, New Construction Hvac, New Construction Plumbing, Plumbing Fixtures, Plumbing Remodel, Plumbing Work, Preventive Maintenance, Pump Repairs, Residential Plumbing, Service Call, Sewer Cleaning, Shut Off Valve Repair, Sump Pump Installation, Sump Pumps, Toilet Replacement / Repair, Underground Water Service Repairs, Video Inspection, Water Heater Replacement, Water Heaters & Boilers, Water Installation, Water Leak, Hydro-Jetting, Sewer Camera Inspections, Sewer Repairs,
Reviews
Mike was professional, knowledgeable, friendly and prompt.
Would use this service again.
Marquita Briscoe
a year ago
Kyle Bowling and crew did an excellent job. The worked efficiently and quickly and left no trace of being there. Everything works great:)
Sheryl Heller
a month ago
Excellent same day service. Technician,John,was professional and efficient.
Never will use them again wanted 760.00 to install a stainless sink then they said it would be another 199.00 for 2 new shut off valves. I bought a new hot water heater from them , fixed leaks install new toilets. I'm very disappointed in them I trusted them. Lowes done the exact same job with 2 new valves for 290.00 I hope you all get your labor rates somewhat straight. Never will you step foot in my home again. Triple price.
I believe I have now found my “plumbing company for life” — Dauenhauer Plumbing.Due to an issue on my part, we had Dauenhauer Plumbing come out a couple of times in the past two weeks:(1) to disconnect all of the kitchen sink plumbing so that the sink could be re-attached to the granite (long story!); and,(2) to reattach the plumbing, including a new kitchen faucet.Joe April did a fantastic job — very professional, very thorough, and very quick.I highly recommend this company and him in particular.Thanks,Ken
Chase was excellent, before arriving he gave us the time he would take to be there and arrived shortly after. He was very respectful, kind and understanding as my partner attempted to fix the issue already. Will definitely be calling again for plumbing needs!
lawrence sporing
9 months ago
Jacob was fantastic. I had to have multiple repairs and replacements due to my old plumbing being out of date.It was a two day job and he started it the very next day. I was expecting to have to wait.During the consultation and work, Jacob was very polite, professional, and respectful. He did an amazing job. I plan on using him for any future work I need done.
Very professional and prompt. The job turned out to be more difficult than planned, he handled it in a fair manner and took care of us. I will definitely use them again!
Professional, friendly, and timely service from the person scheduling the call to the repair in my home. I knew I was in capable hands when the technician, Christopher Moss said I'm here to take care of you today. He was prompt, personable, and went above and beyond to make sure I was completely satisfied with his work. He explained why I was having the issue and even made some plumbing suggestions for my upcoming kitchen remodel. I've always had exceptional service from Dauenhauer and will continue to use them for my plumbing needs.
DO NOT USE DAUENHAUER PLUMBING IF YOU WANT YOUR REPAIRS DONE CORRECTLY AND YOU WANT A DETAILED INVOICE. I do not typically post reviews. However, I selected Dauenhauer Plumbing based on great reviews and because of the poor service I need to warn others. On May 6 Daniel Frank came to repair our shower that we were unable to turn off. He was very polite, on time, and quickly diagnosed the issue. He spoke with our Home Warranty providers and explained the problem. He then disappeared and came back much later with a new shower handle. He quickly replaced the handle and was to send us the receipt for repairs via email right after the appointment. The next day we used the shower and the handle was even more difficult to turn and after use, again had a leak. We called Dauenhauer back and explained the shower handle was in worse condition then before it broke. We scheduled a second appointment for them to come back, but couldn't find a time before May 11th. Same plumber returns again, quickly diagnoses the issue which he missed on the first appointment and again spoke with our Home Warranty providers to explain the issue. After the appointment we never received an email with receipt. I called the company back the next day and they quickly sent me the receipt. However, upon forwarding the invoices to our Home Warranty they were declined for insufficient information. Upon inspecting the receipts myself I realized they only showed a Fuel Surcharge and then Hourly Charges for T&M Work. I called Dauenhauer again and explained the receipts needed to show the work performed, they said yes we'll take care of it and email it to you. Working nights I wasn't able to follow up immediately, but when I did I was greatly disappointed to see they had sent me the exact same invoices as previous. Vacations came and went and then I remembered we needed to get the correct invoices to the Home Warranty group and called them again asking to speak with the supervisor. The person receiving the office phone calls at the time, Kathy, wanted to know what the matter was and cut me off during my explanation to say that they are not required to provide detailed invoices. I explained that wasn't acceptable and that I needed to speak with someone higher than herself to correct the issue. I was placed on a long hold and when she returned I was told someone would contact me within 20 minutes to review my invoices. I never received a phone call, but it was late in the day. The next day I called them back again, this time Erica, a Billing Specialist, states she will speak with the plumber and then send me the detailed invoices within the hour. I check my email and once again they sent me the exact same generic invoices with no detail in them at all. I have no idea how this company has so many great reviews because they clearly have no idea what a detailed invoice is, have no intention of helping the customer, don't fully repair issues so you are forced to call them back so they can recharge you a service fee, and are greatly overpriced in my opinion. Save yourself from a severe headache and go with a different plumber. These people waste your time and money.
Daniel Frank did a thorough job determining the cause of toilet, faucet and water heater problems for us today. He also gave a convincing reason why it would be best to purchase a new water heater from Dauenhauer as opposed to purchasing from another store. I felt like he was really trust-worthy and gave understandable explanations.
Got scheduled the following morning for a suspected leak. Andy was very helpful and knowledgeable. He discussed possible renovations and went over various options. He was friendly and professional
2nd time I have used this company and they are great! Their people are the best - Kyle was knowledgeable, professional and skilled.
Max Derickson
2 years ago
Had an appt at 10am, no show and no call. Called them and asked about what was going on, was told that my appt could be anywhere from 10am to 7pm (even with text confirmation of 10am). Fine, its an emergency but whatever. 5pm comes and still no call and no show. Call back to have them tell me that my appt was cancelled and stated that I had personally cancelled it?? Proceeds to book me 3 days out for my new appt. Waited all day with sh1t water in my house for nothing to happen. Customer service was very unprofessional telling me I was wrong and I shouldnt have cancelled my own appt?? NEVER again, awful company, HUGE waste of time.
Linsey Scott-High
10 months ago
We called requesting services same day. Our technician, Jacob, got there quickly, and took the time to figure out the problem and avoid having to cut into the drywall. He also offered, if he had to, to cut the drywall in an inconspicuous place. He got it figured out, got the needed parts and set it all up in the same day. Wonderful service.
Patrick Elison
a year ago
Kyle was awesome and very professional! He thoroughly diagnosed our problem and promptly repaired it. Thank you! We will be using Kyle and Dauenhauer Plumbing again for any issues we may have in the future.
I haven’t had them come out to service my house yet but they’ve been very responsive, professional, and respectful most of all during all our conversations. I’m excited to see how hard and well they work when they come out to service my home!
Christal Badour
5 months ago
Chris did a great job fixing our toilet that was installed incorrectly by another company. Would definitely recommend!
J Kirby Brown
3 months ago
Mr Hawkins is an exceptional ambassador to your company’s brand. He was prompt, quick and very informative in explaining the reason for the plumbing issue and explaining how it happened. I would certainly ask for him by name in the future due to his competence level and customer service skills. Thank you for a job WELL DONE!
I called early the morning of my troubles and just a couple of hours later the technician was calling to say he was on his way and how long it would be before he arrived. Very punctual, polite, and professional. He looked my problem over, gave me an idea of what was going on and the approximate cost and a short time later, I am fixed and happy! Thank you Derrick! Would I use these folks again, ABSOLUTELY!!
Chris Cathers
3 months ago
Loren and Anthony were very friendly and professional. They really put me at ease and made me feel that everything would be ok. They were quick to find the problem with our drain and find a solution that fixed it. They were attentive to cleaning up and ensuring that there were no issues before they left. They were very personable and did excellent work. Thank you so much!
Connor Ferguson
a year ago
We made the mistake of calling a different company first who after 3 hours of destroying our bathroom made our problem worse and tried to convince us to pay them $2000 to replace our whole drain pipe system. We made one call to Dauenhauer the next morning and they sent out Kyle Bowling to us right away, who was punctual, professional, and solved our problem in less than 30 minutes, without any costly replacements! 10/10 would recommend. I wish we had called Dauenhauer the first time.
David Royster
2 months ago
Chris Moss was very thorough and explained everything that needed to be done and that he did. I will be happy to use him and Dauenhauer again in the future.
Jordon Munizzi
4 years ago
Scheduling the service was simple and the techs were at my doorstep the next morning. Mike (the tech) was on time, knowledgeable, and friendly. This is a professional outfit, I will definitely use them again in the future.
casey camargo
2 years ago
Austin was amazing. He was quick and efficient. Gave us good insight and advice on what was needed. Very professional and made us feel very comfortable which was incredibly important for my wife and I being both females. Highly recommend.
Kyle's team replaced my water heater and the entire process ran smoothly. He let me know what he was thinking and why he was thinking it during his initial assessment, clearly communicated his plan and asked for permission each time he intended to deviate from the way the failed unit had been installed.Also, I definitely appreciate the 24/7 phone # since we found our water heater failure on a Sunday.Note: My initial post contained a draft sentence fragment that I thought I had removed before posting. I am editing the review only to clip that fragment - my opinion has not changed a bit.
Cant believe my experience after seeing so many good reviews! I was pleased with their work. All plumbing facilities are back to normal operation. However, we weren’t left with any description of work performed, receipt, or even a verbal explanation. There was waste water all over my bathroom vanity cupboard, inside it and the drawers. We had to throw away many items and deep clean the rest. Going to have to get a whole new vanity cupboard as the water soaked into it and now smells awful. Great work, but terrible cleanliness and professionalism.
Kevin Monaghan
2 years ago
Anthony arrived exactly on time after giving me a heads up that he was on his way. This is very much appreciated, especially considering there was a 4 hour window. Anthony was also extremely professional, courteous and knowledgeable.My house uses some out dated plumbing, which I knew would be a hassle, but Anthony was able to quickly adapt to each situation and resolve my issue completely.Thanks again for your expertise and great customer service.
mike everman
9 months ago
Had a clog in my kitchen sink. Called Dauenhauer Plumbing on Sunday and they made me an appointment for Monday between 8 and 10 AM. Technician arrived at my home around 8:30. His name was Austin HallHe was very polite and quickly got to work and had my drain unclogged in less than an hour. After unclogging he checked for leaks under the sink and checked all other drains to make sure they were flowing freely. This is my first experience with Dauenhauer and with the service I received this time it won’t be my last.
Frank Bishop
7 months ago
The extension of black pipe and adding safety shutoff.
Hook-up gas range to gas line.
Did not pickup pipe shavings after the job was complete
Did not send a copy of credit or job closing paperwork.
We had a clogged toilet, called Dauenhauer this morning and by lunch, technician, Josh Edwards, showed up. He was professional, masked up, friendly, and honest. We got a call 30 minutes beforehand, no charge to come assess the problem, we got a prompt (and reasonable) quote upon arrival, and the issue was fixed quickly. They will definitely be my first call in the future.
Jeremiah Lawson
8 months ago
Great experience all around with every single person we deault with from this company. All three of the field people went above and beyond for us. Some people may complain about the price being a little higher but remember you get what you pay for! Will use this company for future needs!!!! Thanks again for you help getting our water back on.
Brad was very professional and explained what he was doing. Will use again I'm sure
James did an excellent job. The next time we have a need for a plumber we want him back. Nice to see the pictures of what he was doing.
Nathaniel came out to re-hang and reposition a new orleans syle gas light, add a shut off valve and regulator to the appliance. He was very professional, knowledgeable and went the extra mile to get the job done. Very pleased with the results!
Nataliya Matina
3 years ago
Michael came to repair drain at my rental property and after he was done and i paid him it started leaking next day. I called to make appointment for him to come back and we scheduled and he didn't show up. I called again to make anothet one and he didn't show up again and then stopped answering phone and office sends me to his phone and he refuses to fix it. BEWARE. SCAMMERS
Tony Shackelton
7 years ago
What a great experience!!! Mike was very informative and easy to work with! He did exactly what he said he was going to do. He took the time to make sure I understood what he was doing from step 1 to the final step. My overall experience was excellent, Mike will not disappoint.
This was my first time using Dauenhauer and I was not disappointed. The tech, Josh, was very friendly and knowledgeable. He was able to diagnose my issue immediately and gave his recommendation for a solution which worked perfectly. Thanks Josh!
We had a leak coming from our shower, through the ceiling below. Dauenhauer was able to send someone out within 12 hours of us contacting them. The plumber who came out correctly diagnosed the problem. He left for over an hour (presumable to go by silicone, but this seems like something he should keep in his truck), then applied some silicone to the dap between pipes, charging around $180. A few days later, when we tested the shower again, it was still leaking, but less. We saw there there was still gaps in the area the silicone was meant to fill. We filled it with more silicone ourselves, gave it a week to dry, and the leak was fixed.
Randall Collins
a month ago
Tech: Anthony Rubin. Great work . Tech arrived before time of appointment. Excellent work. Completed work quickly. Job: Dishwasher installation.
Terrin Vann
11 months ago
Chris M was awesome. Scheduling is always easy when needed, and you all tend to go above and beyond to make sure the root of a problem is detected rather than just fixing symptoms. Thank you!
Cathy Sullivan
8 months ago
They were absolutely wonderful and found the problem really fast! I would highly recommend Dauenhauer Plumbing to anyone!
Larry Higgins came out for my repair. Larry did great: polite, prompt, attentive, and a very good plumber. I was dissapointed in the firm's policy to charge $10 for transportation fuel. A panel truck came 3 miles to service my problem. The parts came from 2 miles away; that's 10 miles round trip. Maybe they use airplane fuel, or fill up at a boat dock, where gas costs much more. Or maybe it's just another legal way to gouge. So tired of lies.
The plumbers came out within an hour of our call and fixed the outdoor faucet. Impressive same day service.
Jennifer Blakley
5 months ago
I contacted these people for a quote and left message was amazed how professional and quick to respond back
Michael Potter
4 months ago
Austin was very professional and did a great job.
Nick and Brett gave us an estimate and installed a hot water heater on the same day. They were very knowledgeable, professional, courteous, and helpful! We are very pleased with their service. Thanks Nick and Brett!!
Shelley Hopps
5 months ago
We had Dauenhauer Plumbing out to the house twice. The first time was a decent experience but the techs were messy. The second time we had them out, they flooded our second floor, cracked the toilet lid and took a chunk out of our cast iron tub. In the end, they did not fix the problem they were called about and only left a mess the DAY BEFORE CHRISTMAS. They did not charge us and only repaired the tub. Three months later, we are still waiting for the replacement lid to the toilet. Based on the lack of communication in the past, I am assuming we will never receive the replacement lid.
Sheila Hensley
5 years ago
I have never had an experience with a contractor like I had with Dauenhauer Plumbing. They were given my number because of something I posted online. I received a call from the Louisville office and the next day Justin and Jacob were at my door to give an estimate on a water pipe repair. Well, simple turned into complicated and, let's just say, they were simply AWESOME to deal with. They explained everything they found and what the cost was and when things got more complicated, had to change the game plan and the cost. My husband and I were amazed at how fair it was. They were very honest with us. Wonderful people to deal with. I would recommend them 100%!
Dean installed a new water heater in my rental home on a Saturday afternoon. I called around 9:30 AM and it was done by 1:30 PM. No fuss no muss. Good job Dean. Price was reasonable.
Matt Walters
2 months ago
We had a shower cartridge go out which caused us to have to shut off the water to the entire house. Had them come out to repair so we could have water with 2 small children. The plumber argued with me about the cost of after hours from what Customer service quoted. He did not have the parts to repair the cartridge and went to Lowes to get what he needed. He came back to do the repair and dropped a pin in the wall. Went back to Lowe's and returned to say they did not have the part and would have to return the next day. He called the following morning to say it was completed and need payment. I had a call in to Customer service and he ended up hanging up on me. Customer service made an effort to make things right. However, we have discovered that it was not installed correctly and the water when faucet is turned past what should be the stop point the water turns back on. In addition since this supposed repair has been done we have had a loss of pressure in our water line. When showering if anyone turns on elsewhere in the house the pressure will drop. We did not have this problem prior to the supposed repair!
kathleen jones
2 years ago
5🌟Our Technician was Anthony Smith!Excellent customer service! Dauenhauer Plumbing Thank you for working with us with our Home Warranty Company we understand that’s not your responsibility your company and Anthony Smith has to wait for our home warranty to get approval so we could get reimbursed for most of your work! Which cause Anthony Smith to have to come back once approval was given to do the work! So Thank you! Anthony Smith very courtesy and wore PPE ! Anthony Smith replace a valve stem in our leaking hot water faucet in our tub and purchased a handle for it our faucet is Galvanized home built in the 1960’s which those are easily broken!We had an appointment set for Monday to finish the job with the office but Anthony Smith received a message from our Choice home Warranty that our leaking faucet cost reimbursement was approved so he could go ahead and work on fixing the leak the valve stem and replacing the hot water faucet ! So he message and called us but I was outside watering and working on my flowers so I didn’t hear it it’s hard for my husband to get up to get the phone ! So I guess Anthony Smith must have been working close by he drove over to see if he could do the task today instead of having it leak all weekend since it was approved ! That is a caring considerate young man! Great Employee Dauenhauer Plumbing! Anthony Smith so our leaking hot water faucet stem and faucet replaced! Very happy customers we will definitely recommend Dauenhauer Plumbing and Anthony Smith! Well done!Kathleen H and Michael D JonesThank you we will Definitely useDauenhauer Plumbing for any future Plumbing needs!Our Technician Anthony Smith 5🌟
padma rao - SCFP
2 years ago
I called and made appointment for someone to come and look at our water pressure in our pipes . We have had water damage in our home. The time given was after 10 AM. The technician came at 4:30 approximately and told me what I already know ( pressure is high) and left in 5 minutes saying that he will have to come back next day with another tech who knows how to fix it!never showed up next day. When i called at about 4:30 after waiting all day again,the receptionist says he had an emergency and left. I guess they have only one technician for the Lexington, Georgetown and surrounding areas AND no one called to inform me. I payed someone 2 days to stay at the house as i was working. Totally wasted my money and time. I will never call them again.just adding,3 days after my initial post and the Owner saying someone will call me shortly, NOBODY HAS TRIED TO CONTACT ME.
Kimberly Vannoy
7 months ago
James was great. Showed up on time was was extremely knowledgeable and experienced and replaced my unit perfectly cleaning up after the service. I would definitely recommend him again!
Kelli Miller
9 months ago
Austin took care of everything I needed and was totally professional in every way. He explained what the problems were and what he would be doing to get things fixed. I was very grateful for Austin’s help!
Timely, professional, fair price! The service was excellent, only 2.5 hours from a blown water heater to a new functioning replacement installed on a third floor rental unit. Tenants happy...Owner happy!
Jake was great. He was very professional and always made sure to let us know if he encountered an issue during our repair/installation.
John A Broyles
a year ago
Kyle, the technician, did a great job. Happy with the work, not so happy with the price, 219.60 for a 30 minute repair.
Callie Simpson
2 months ago
Very thankful that they were able to come out to us in 45 min after calling the guy who helped us was Josh he is very respectful and knowledgeable at what he does! We could flush wash clothes, dishes or shower without our laundry room flooding and he fixed our problem and told us how to prevent it in the future. I love how they let you know any extra fees before proforming whatever task needs to be done. THANK YOU VERY MUCH YOU DID A GREAT JOB AT SUCH AND INCONVENIENT TIME
Kevin Bobart
8 months ago
Dauenhauer very responsive to replace a broken water heater at rental property. Have always found them to be professional & responsive.
Donna Wilcock
3 years ago
These guys came out Christmas Eve when our water heater was leaking and they went above and beyond to make sure the job was done, even though it kept them away from their families tonight. We are extremely grateful and will always turn to Dauenhauer for any work we need doing. Thank you.
Tony was on time, very polite and knowledgeable. He was very thorough and answered all of my questions. He was very neat while working and did a good cleanup when finished. I would highly recommend this plumbing service.
Jon Blanchard
3 years ago
Justin and his crew busted their tails to get us back in our house by Christmas Eve, which they did after our pipe broke under our slab floor. It was originally installed improperly by the builder, but they were able to install the water drain system properly. They had to jackhammer in my living room, build a new drainage system, dig a trench to the main drain in my yard, & redo the concrete in my living room. Their approach was precise and far less invasive than plumbers from other companies suggested/quoted.Very impressed by him and his team. I hope that I will not need their services in the future, but if I do, then I plan on going with them again.
louisville Ky
10 months ago
Excellent service and product . Always decent competitive prices. Always done /completed to perfection . Never have to call them back for error
This place is not what I would recommend. Said they would be out between 10 and 5, on Friday. Get a call at 9:00 pm that they needed to reschedule for Saturday...promised no weekend fee. Sitting here at 3:00, another day wasted. Call, get a call center with stock responses. Do yourself a favor and call a bigger chain. They aren't worth your time and they just tell you what you want to hear.UPDATE: Just got a call wanting to reschedule...again! Two days gone. Bad business.
Jeanine Howard
11 months ago
Extremely pleased with this company. Kyle did a great job solving my issue. Very professional, informative, friendly and relieved me of a lot of stress not knowing the outcome. Came out same day of call. Will always continue to use Kyle in the future. Great company.
J Howard.
Mark Scrutton
a month ago
No upsale with a beat outcome always discussed. Always a lowest cost remedy.
Patti Shelton
3 months ago
The guys were very nice, professional, and worked at a efficient pace. I will personally request that they come back for all plumbing needs. I highly recommend this company.
Danniella Boling
a year ago
The plumber that was sent out did his absolute best to get a jammed bottle out off the toilet. He tried everything and ended up still having to replace it for us. I really appreciated his effort and that he did his best to go with the lowest cost solution. I would hand down recommend them. I appreciated the up front price quote before work was started as well.
Landon Carrier
a year ago
I called for a valve stem replacement on some 72 year old leaking tub faucet handles. Chase Daff did an excellent job, rebuilding the valves, fixing the leaks, and saving me money by repairing vs replacing. Very happy with the quality of work and service, especially from this technician.
Mike Downs from Dauenhauer was pleasant, courteous and knew what he was doing. Had a 10 year old ground water sump pump and a backup ground water sump pump replaced. He also repaired a leaking elbow on the sump discharge line. I would recommend Mike.
Michael Podgorski
2 years ago
The technician was very professional. I received a call, email, and text when he was on the way. The email and text had links to a tracker so you could see the current location of the tech.Price seemed high $239 to snake a drain for about 15 minutes. I don't know how that compares to other companies.
On Christmas Eve our kitchen faucet decided to stop working, just years of corrosive buildup. I had used Dauenhauer before so I called them for help. They were at my house, installed the new faucet and leaving by 9:30 am. We were very appreciative because we were to host a houseful of family beginning at noon. I highly recommend this company, great courtesy, great cleanliness, and punctuality!!Dauenhauer saved our Christmas!!Merry Christmas to everyone at Dauenhauer!!Thank You!!John & Carla Hay
Chris Moss has been amazing!!!! He was on time and understanding of me running behind. He kept us informed every step of the way. Chris had to come back out and once again he did great!! I would recommend using Dauenhaur for your plumbing needs!!!
After having new countertops installed, we needed a plumber to install our new faucet and disposal. Logan did a nice job and even went the extra mile to install our soap dispenser for us. The company's service is automated, so I received a reminder text message and a call before Logan arrived. Nice experience!
Joshua Hallahan
a year ago
Isaac was great to work with. I had three different quotations and Isaac at Dauenhauer was the easiest and most knowledgeable (and NOT the most expensive). The install was super smooth and they kept me informed of the progress. Isaac always made sure all my questions were answered. I highly recommend!
Emily Duncan
9 months ago
Steven Ben Hawkins was wonderful! He was highly skilled, extremely personable, tidy, and left us with a wonderful final product! Thank you, Ben!
Jacob is professional at what he does. Explains details, does a clean job and works fast. Will highly recommend him to anyone!!
I reached out to KY Water Company as I was having problems with my plumber. They refereed me to Dauenhauer Plumbing and called Mr. Mike Downs immediately and got Mike Downs to come over. He was at my facility in 30 minutes!! Mike was truly a great person and an awesome plumber (A plus) that knew what he was doing and fixed the problem right away and also tested and certified the back flow system.You need a plumber, call this man; he can get the job done. I guarantee it!
Chris was timely, professional and courteous. He thoroughly laid out my options whether to repair or replace my water heater and didn't pressure me to do one or the other. The price quoted was very reasonable compared to other estimates I had seen. Dauenhauer has definitely earned my trust and continued business!
Tammy Hillard
7 months ago
Chris moss did a excellent job on Janice hillard leaking faucet in her shower! Me and my mom Janice are very pleased in Chris work! Thank you Chris !
I had an ejection pump for the plumbing in my basement that stopped working. (Mike Downs with Dauenhauer had done an excellent job putting in a full kitchen and bathroom in my basement last year). Austin came over today, found the clog in the pump, got it cleaned out, and running like new again, very quickly! He is very courteous, tidy, professional and knowledgeable. I will definitely ask for his help again, should I have any other plumbing issues! I highly recommend Austin and Dauenhauer to anyone needing a plumber!
Christopher the Cat
a month ago
Our plumbers were very professional and went above and beyond to assist us with the repairs we needed. We are very grateful and pleased with the service we received.
Donna J Colaianni
8 months ago
Kyle was courteous, helpful, and clearly communicated about what was wrong and pricing. I will definitely use Dauenhauer Plumbing again.
Cindy McCarter
5 months ago
I called in the evening hours with a clogged tub drain. They came out the very next day and took care of the problem! Can't recommend them enough.
Austin did an outstanding job on our new water heater install. He diagnosed the problems with the old unit, explained in detail what he found along with his unbiased recommendations for resolving the problems.It's so encouraging to see people like Austin represent their company in such a professional manner. Will definitely keep Dauenhauer as my go plumbing contractor.
Michael Lawrence
3 years ago
Great service. Replaced the water heater in one afternoon. Jeremy stayed late to get the job done even when we ran into some complications. Would recommend highly if you need some work done.
Richard Martin
2 years ago
John Merritt was very professional and showed up on time. He not only fixed the problem but gave instructions on how to prevent it in the future. Would definitely recommend Dauenhauer.
Stella Gibson
8 months ago
Thank you so much, to technician Dean Gaunce. He was professional, friendly, informative, and perfectly repaired our leak and faucet installation.
We always receive the best service from Dauenhauer Plumbing.
Jerry Markussen
3 years ago
Dauenhauer Plumbing responded to my phone call immediately with a real person.(no phone tree or message board). The plumber Derrick arrived at my home within the hour. It could have been a very complicated and expensive repair, however, Derrick sized up the situation and solved my drainage problem quickly and cost effectively. I can highly recommend Derrick for your next drainage problem.
Rachel Saunders
3 years ago
Amazing company! We had Anthony come out and repair some things flagged on the home inspection for a home we are selling. He was polite, professional and helpful. We will definitely be using them again!
Thomas and Karen Cook
a year ago
Tech showed up on time and was professional and courteous and proficient. He had a pleasant manner. And completed the job.
pat bancroft
11 months ago
I could not have asked for faster or better service. The plumber (Dean) patiently answered all of my questions and provided additional information that I wouldn’t have thought to ask about. He did a fine job for me! I’ve used Dauenhauer several times over the years and have always been pleased. I’d recommend them to anyone!
Jonathan Gagel
7 months ago
Steven Hawkins and his coworker were great. Prompt arrival, quick assessment, reviewed everything with me and got to work. Were in and out in under 2 hours for disconnect and removal of my old hot water heater and installation and fill of a new one.
Our water heater broke on a holiday weekend. Mike was able to come out within an hour, assessed the situation, provided reccos of replacement options and had us back up and running within a few hours. The entire experience was efficient, cost effective, and I felt Mike was very qualified and professional.
I am satisfied. The water heater looks good. Chris did a good job. He was a good listener of what I would like him to do for me. I was glad that he was here. His assistant technican Nic was good, too.
You wrote a review for Dauenhauer Plumbing8 minutes ago1.0 star rating4/8/2019In January '19 a plumber from Dauenhauer installed a kitchen sink and faucet. He was using a heavier steel sink from the Dauenhauer warehouse, and a Moen faucet, which he said was a good quality brand and cited nothing unusual in the specs of the job. As he was preparing to leave I found it was very wiggly. He said he'd tried 3 times to stabilize it but couldn't get it solid. He offered no solution (different style faucet, additional parts, input from more experienced co-workers, etc.). My husband spent 3 hours working on a fix and it's rock solid now. While the plumber was there and again when I gave him my credit card information by phone, I told him I wanted an itemized invoice, not just Parts and Labor as there were a couple of other things the company was doing there also. Three phone calls to the office later, I received a two figure Parts and Labor invoice. Those two aggravations were just normal, to-be-expected bad service, I guess. Then I made the complaints online in their Contact Us box, wanting an apology, an explanation, an offer of a good invoice or possibly a bit of a refund. All I got was ignored. I then told them I was going to write a negative review; still nothing. So, here it is. Surely, somewhere there is a good plumbing company.
Leak identified, prices discussed, plan of action made clear, work executed efficiently and professionally. Technicians were on time, courteous and knowledgeable.
Lesli Nickell
2 months ago
Andrew was great! Courteous, friendly and got the job done!
Elizabeth Dietrich
8 months ago
Anthony did a great job of installing our new kitchen faucet. He was on time, called before he arrived to let me know he was on the way, and gave lots of helpful information.
BRANDON “SELF-MADE” PHILLIPS
3 months ago
These guys drive absolutely ridiculous on the road. Was honked at and this guy came flying by me on the road today driving absolutely insane. If you represent a business in a company vehicle I recommend driving with respect to others. For sure will never do business here
Jonathan Smith
6 months ago
Quick response and even quicker repair. Very friendly and reviewed my options carefully. Repair site was spotless when the technician left.
Karen Abshire
2 years ago
I was very pleased with Derrick and the Dauenhauer Plumbing team. Their communication could have been a little better but the service I received was top notch. After fighting, myself, with a plumbing problem once Derrick arrived he had it sorted out in just a matter of minutes. I'll be hanging on to the company phone number for future plumbing needs. Thanks for your assistance.
Sally Barnhart
a year ago
Kyle was very professional and completed the job with outstanding service. Kyle communicated effectively and efficently, so that I could understand the need for the repair. I really appreciated his high quality service. I highly recommend Kyle for all future projects. GREAT JOB!
Sally Barnhart
Bluegrass Socialworker
a year ago
Used them a couple months back to replace the toilet parts as my toilet was leaking. I supplied all the parts and was charged $250 and the tech that came out didn’t even replace the flush valve, bolts or anything that was in the package. He only replaced the tank to bowl ring and flush valve, that’s it. Awful steep price to only replace half the parts when I specifically said replace everything.
Dauenhauer was a saving grace for our family. We purchased our first home and immediately had major plumbing issues. They came into the situation and worked with us to not only diagnose the problem but to fix it over a period of time. It was no easy task and our issues were likely too big for some plumbing companies. We can't say enough great things about the Lexington team (Joe, John, Ron, Josh and all the guys at Dauenhauer) that have helped us through this challenging time. They turned a terrible situation into one that was manageable and positive. We will always use them for our plumbing needs and highly recommend them!!
Shannon Barnett
3 weeks ago
Sudden plumbing issues are so frustrating in every way but it happens & I must say that despite the frustration, Dauenhauer made it so much easier than I expected. Starting with the call that was quick, professional & I knew exactly who was coming to my home. I got a call letting me know when JD was 20 minutes away and then when he got here, he quickly inspected, gave me a price & got the job done quickly. Even though I didn’t want to spend extra money on a plumbing issue, I was very satisfied with the price. I would definitely recommend Dauenhauer plumbing A+++
Rebecca Miller
a year ago
Our tech, Jacob, was efficient, knowledgable and courteous. He listened to my concerns and explained so I could understand a future repair. He is a definite asset to Dauenhauer Heating & Air.
First time with James and he was awesome. Very prompt; answered all my concerns and was very helpful trying to get me the best value as far as a replacement. Company couldn't get the part, but gave me the option to get the part from the company and he would come in and install it for the hourly rate. Very appreciative of his help!
The technician showed up on time, after sending the appropriate reminder. He was friendly and easy to work with and did a fantastic job. He also made sure that he had the proper authorizations and collected payment in the correct way from another manager while I was not in house. Very high quality, would recommend again.
Samuel Halley
2 years ago
They were able to service my need on the same day as my call. Two technicians arrived about 20 minutes ahead of the scheduled time (which was fine). They were very polite and cleaned up after their work which took about 1 1/2 hours. The work was completed efficiently and professionally. And the drain blockage was deeper than I had expected. None-the-less, I was somewhat shocked by the price of over $400 (plus $200 for the disposal I provided). I have used Dauenhauer before and may well call them again.
Josh and his team, did a great job and got everything done
We had a clogged pipe sometime Sunday Afternoon. Not wanting to wait around for our home warranty we called them because for $10 more they could be out same day. Not to mention they have great reviews and no reason to not want to use them.They found the issue and after giving us a price went to work. In the end they were at our house from 5pm to midnight. That slightly frustrated us, but we understand. What was even more frustrating was they did not plan ahead of time to go to Lowes to get the parts needed to put everything back (before they closed) and was going to charge us $150 to go to their store house. Which after talking that was waived. But not only that, they broke the other toilet that wasn't even being worked on.No big deal, they charged us what originally quoted and would be back on Monday to between 10am and 5pm to install the new toilet. Which, we purchased from Lowes at our own cost. In the end my Partner took a PTO day from work and waited all day while I was at work for them to only show up at 10pm, at night. Personally I would have made something like this a priority. Everyone messes up, but it needs to be fixed ASAP.I was in bed by 10pm, frustrating, but no problem. But once again, they did not have the tools or items they should need in the van to install the toilet. The $150 fee to go to the store house comes up on top of the hour fee we're being charge to install a toilet THEY BROKE, and WE BOUGHT to replace. At this point we told them to come back in the morning.They said they would be there between 9am-10am, but then was all: Well it might be closer to noon. Time management needs to be better as well as being organized to make sure you have all the tools and items you need for the job. Luckily, they were there at 9am this morning according to my partner.New toilet was put in etc. Other things that happened was our bathroom was left a mess, which I cleaned. They were also doing off handed comments of well I think this has happened or I think I see more issues. It seemed as if they were fishing for more money, not being specific on 'issues' because we're both women.Where as they were nice and friendly, they were also unprofessional, negligent, and had poor time management. We were also frustrated that we were paying them to fix something that they broke. But at the point we were both frustrated and just wanted the job done.We will not use them again and will just wait on our home warranty to send someone next time.
Valerie Duncan
2 years ago
Jeremy is a ROCKSTAR! He worked nonstop to get our job done. Then, he answered my calls when I had questions the next day. He is experienced, professional, and polite. Now I can relax and enjoy my fireplace all winter long.
Charles Schrader
8 months ago
The tech. was so nice and checked twice to make sure there were no gas leaks. Dauenhauer hires fine people can't thank them enough. Means a lot who is sent to our homes.
Ravyn Ladenburger
2 years ago
Dauenhauer Plumbing replaced our exterior sewer line, and they were shockingly unprofessional. The plumbers, Donnie and Larry, spilled black sludge from the pipes on our beige carpets. They did not put down anything protective over our carpets or over their shoes, so they also tracked mud throughout our home and into our carpet. After I noticed this, I left to purchase cleaning supplies, which I told them. While I was gone, they tried to clean it themselves (without telling me) and thoroughly scrubbed the black liquid into our carpets (pictured). When I complained about them ruining our carpets, they said the black stain will go away on its own (which is a lie). Additionally, this job took over two months between when it was scheduled to when they actually showed up to complete the job. They often rescheduled and there were at least five times that they simply didn't show up, and I had to call and request a reschedule. I would not recommend Dauenhauer Plumbing to anyone I know.
Gretchen BlackRaber
3 years ago
Marcus arrived on time. He was thorough and honest about my dead water heater and gave me a spot on estimate. He was professional and careful while he was here and cleaned up before leaving. I'm very happy with our new water heater. I will definitely be a return customer if I ever need any plumbing work done. Thanks, Marcus and Daunhauer Plumbing!
ashley clark
2 months ago
He arrived at about 1120 and told me what needed to be prepared and told me the total. He said he had everything he needed in his truck. He went out to get it and returned 1 HOUR LATER. By then I had called the company who said the dispatcher was unable to locate him and that he may have gone to get supplies or parts. I told them he said he had everything he needed in his truck. The company said they would call me back after they figured out where he was. They never called back. Like I said an hour later he came back like he had only been gone for a few minutes and never acknowledged the issue. He completed the repair pretty quickly but this situation was very strange.
Marcie Barnett
2 years ago
Our kitchen sink was completely clogged one evening. I was able to make an appointment online and received service the following morning. Technicians were friendly, got the job done, provided a discount, and left area clean. Appreciate this service!
The service we received from the team was prompt, skilled, excellent, very professional, friendly, reasonably priced, and just impressive all around. I could not ask for any better service. Every aspect was what you would hope for if you were designing a service experience. I would highly recommend them.
I'm very pleased with the service provided. The technician arrived very quickly when my water heater burst and was leaking profusely throughout my basement. He was able to quickly turn the water off and replaced the unit within a few hours. I highly recommend.
outstanding/ on time check/ Professional check/ quality of work/ check/ in and out less than thirty minutes/ owner supplied new valve/ quality of work check/ price excesive
michele kubeck
3 years ago
He Knew exactly what had to be done and how much it would cost . Very friendly and did the repair quickly. We have used your company twice in 2 weeks and were very pleased. The first was a water heater replacement.
william bennett
a month ago
Technician showed up on time and was prepared to do the work scheduled. He was polite, professional and efficient. Assured me the water heater was in good working order after servicing and inspection.
Melvin Lewis
7 months ago
Dean Gaunce is the best for sure. We had issues with our water no longer staying hot. I called. He came out the next day. Looked at everything inside and outside. Determined our water heater was old (which it was over 12 years old). We needed a new one. He gave us our options. Once we decided he was back out within 2 days to replace it. Very efficient and quality work. Will use again for sure for any future plumbing needs.
Chad Rowsey
11 months ago
My expectations from a service is efficiency and quality of execution. Anthony easily exceeded my expectations and had me back up and running very quickly. In a time of busy schedules it was very refreshing to have a company be so responsive and efficient with their work. Highly recommend!
Angella Richardson
a month ago
michael was very knowledgeable about his job and i loved his service and job that this young man done with replacing of my water heater, great individual you'll need to keep this young man around with this company service was great.
Robert Lodder
4 months ago
Booked on the Internet and got fast service! New gas furnace installed the next day in less than 4 hours. Thanks!
They were so helpful and responded quickly when I contacted them about my water leak issue. I really appreciate the notifications about when everyone would arrive. They were all on time!! Very professional and answered all my questions. Jimmy provided the estimate and scheduled the work. Austin and Jacob showed up on time, were so polite, cleaned up after, and made sure that the problem was fixed. I can't say enough good things about these people and this company. Highly recommend! I have never posted such a long review- so believe me!
Showed up on time, communicating when tech would arrive. Service from Nick was excellent!
Austin was my plumbing technician for my last 3 visits to redo my kitchen, from water lines to drain. What a great job!! Always punctual, completely performed all tasks with a pleasant attitude and would not leave until my wife and I were satisfied and happy with his work. Anytime I need a plumbing issue resolved, I will call on Dauenhauer Plumbing and Austin Maynard.
Stacey Landfield
a month ago
JD was great. He took time to explain everything he was doing and made sure to justify what needed to be done. I knew the cost before he did the work. What a great guy! He also had a co-worker with him and I apologize for not getting his name but he was great also.
Ralph Duron
10 months ago
Jeremy and Donovan did an outstanding job during Sunday night hours on 10-30-22. Great communication skills and extremely professional. We are completely grateful for an outstanding job!
Derek Patterson
3 months ago
Thank you so much helping. Anthony was very helpful and down to earth. Much appreciated!
Excellent communication by phone and text, so arrival time was well anticipated. Joe arrived on time and quoted the labor and began the work to remove old toilet and install the new. His work was professional, clean and efficient. We are very pleased we called Dauenhauer Plumbing for this service.
Chris Moss is an excellent plumber who always has completed our plumbing projects and installations to our satisfaction. He is pleasant, efficient and considerate.
We are a 24 hour Emergency Pet Hospital and the Back Flow preventer failed, came apart, we had a flood and no water available. We had 14 clients in our parking lot at 5 pm on a Saturday, 4 doctors and a lot of staff dealing with multiple critical patients, and were desperate. Eric arrived, was very knowledgeable , found the necessary part at a Plumbing Supply and repaired the problem. We are extremely grateful and found the service excellent and very professional. Thank you, Dauenhauer.
The guys that came to fix a broken pipe, Logan and John, were friendly, courteous, and prompt. They worked efficiently to fix our issue. The price was reasonable and included a one year warranty. I also appreciated receiving texts and emails from the company with our technicians names and pictures ahead of time so I would know who to expect. This is a great safety feature! I would highly recommend this company and will use them again if we have any more plumbing issues arise.
Neither Dauenhauer technicians, nor Dauenhauer administration followed up on the last scheduled appointment. No phone call was made in explanation, despite our being a member of the VIP club. Work promises made at a previous job were not kept.
Casey Baldwin
2 years ago
Michael Came out and was very knowledgeable of the situation and told us exactly what needed to be done in a way we can understand. I highly recommend him and Daurnhauer to anyone with plumbing issues in Kentucky.
Was easy to get them to come out fast BUT.... 225 an hour is an absolute ripoff...what we needed done requires 2 trips... 400 bucks for a total of 20 minutes worth of easy work... the 1st guy that came last week the only thing he talked about was how he was going to get paid.. the guy today wasn't as bad... will never call them again... 400 bucks for 20 minutes work is thief in my book... if I could put neg stars I would... unless you are rich you better call around... 195 1st trip..225 2nd trip... legalized theft
Lansdowne Company
2 years ago
Dean found a leak in the men's urinal, which is finally repaired after 2 other plumbing companies could not find the leak. Dean is very polite and prompt. He was easy to work up with and had a great attitude.
John Hickman
11 months ago
Andy was very courteous, professional and efficient. Came on a Saturday morning and took care of replacing our water heater in a very timely manner
Jacky Winchester
2 years ago
The technician ariived because my 9 month old water heater pilot light kept going out. He sits there 10 minutes and says pilot light won't stay lit. I told him that it's probably under warranty, but i don't want to wait a week for warranty parts. I need hot water asap. He says I dont know whats wrong with it, and calls the manufacturer for a diagnosis. When the manufacturer tells him the diagnosis, he argued with them. The manufacturer says they were going to ship me the correct parts So they left me with no options to repair my water heater, but quotes me $550-$650 to replace a pilot light that takes 45 minutes to complete. Then he tried to charge me for an hour of his tim while doing no actual work except calling a manufacturer to do his job for him.Tries to charge for an hour of time to call the manufacturer. Then expected me to hire them to put the warranty part on, when they couldn't even diagnose the correct issue themselves. Terrible quality technicians with zero experience.
Joe did an excellent job. He explained everything to me step by step. He was very professional!! I would definitely recommend him and the company to anyone.
Michael Weeks
2 years ago
Dauenhauer Plumbing was very professional from start to finish and eliminated the problem. Ryan was good to work with and kept me informed. I would not hesitate to use their services in the future.
Mark did a great job for me. His previous job went much later than expected and he stuck with finishing my job even though it went into the evening.
Chris Moss did a great job with explaining the repairs and completing the job
Always such friendly technicians, they do wonderful work and at affordable prices. Will never use another plumber again
Jake & Kyle did an outstanding job installing a new water line in our Shopbarn, repaired a water spigot, and repair internal water faucets ... cannot say enough good things about them ... we would have them back in a heartbeat!Vince & Mary-Jo
Edward Szymanski
a month ago
Can't say enough good things about my experience with Dauenhauer. Our plumber, Bret, was on time, courteous and professional. He had the job finished quickly and kept me up to date on what he found and what it would cost. Hands down would use Dauenhauer again for any other plumbing needs I have.
Jeremy Dennison
11 months ago
We have a new relationship at least time but, so far so good. Very good communication, fast at responding back to my request.
Lillie Arrowood
a year ago
The service technician was polite and efficient. Went straight to the task of finding and fixing the leak under the kitchen sink. Then checked it out carefully to ensure that the leak was fixed.
Daniel Frank was professional and quickly determined I had a leaking seal in my toilet that was coming through my ceiling below. He checked every possibility before going into the ceiling. I would recommend him to anyone!
April Douglas
8 months ago
I have been working with Dauenhauer for several years at my multi-family properties and they have been great to work with! They are responsive, competitive with their pricing, and provide excellent service!
William McNulty
2 months ago
We’ve tried a number of plumbing contractors for various problems with varying degrees of satisfaction. Dauenhauer is by far the best. Their technicians are highly skilled and personable and they are committed to getting the job done efficiently to keep the cost and inconvenience to the customer as little as possible. This was our second experience with this company, and both were pleasant surprises.
Lauralee Estill
4 months ago
I asked for help in relocating the on/off water valve to a better place on the first floor and the plumber went directly above the water line in the crawl space into a child’s bedroom to put the valve. Have you ever?? Now the poor kids have a hole in their room into the crawl space until we can patch the dry wall. Finally got him to move the valve into a closet. He did identify a leak I guess. And $1k later. Geeeez!
Mahoro Olive
10 months ago
They sent Steve Hawkins,He was so professional and very understanding he suggested things in most clear way super cooperative.😊
Brandon Abrams
4 months ago
Dauenhauer Plumbing Heating & Air, BY FAR, is the BEST plumbing service in Lexington, KY. I cannot be more pleased with their service and techs. Specifically, Chris Moss was fantastic in regards to performing our jet tub removal due to leaks PRIOR to a major problem. He even managed to catch our toilet issues on the top floor of our home to prevent future issues. He and his coworker facilitated the installation of our new tub and explained the rationale and process in a reasonable and understandable way. I for one, will never consider another plumbing company's service. Thank you!!!
I jumped online and found their contact page. Scheduled a repair on a Sunday night. Easy process. The tech was late, not an issue I understand that can happen. I had already troubleshot and told him what I thought the problem was. Ended up being an outside disconnect, and a cap on the outside unit. I expected to pay a premium, but I didn't expect to pay over $1000 for those 2 items. He was onsite for just over 1 hour, replaced those 2 things. The bill isn't broken down into parts and labor. I understand why. If the parts were $100, which they aren't if you go to Lowes, that would mean $900 for 1 hour work. AND on top of that I got charged a diagnostic fee/fuel surcharge. There is absolutely no way I would have selected this business if I knew I was going to see this sort of bill.However, the AC is working, and the house was left clean. He did communicate well with me over the phone.My suggestion is to go a little further in your search for a repair operation.
Jimmy Salyers
2 years ago
This is our third experience with Dauenhauer and each time they have delivered as advertised. We needed to replace an outdated hot water heater system. Our tech Michael Reynolds did an awesome service and installation job. He explained what was going on every step of the way and made sure everything was working as it should before he left. Everyone from customer service to the home tech was so nice and positive, excellent examples of what customer service should be.
Armando Flores
2 years ago
Quick scheduling and quick service. I have used Dauenhauer for all my plumbing repairs and maintenance for many years. They are professional, skilled, respectful and very friendly. Today, when they replaced my sump pump in a wet, cold and cramped crawl space (ugh), they amazingly made quick work of it without a single complaint. I'm so glad I can count on their service.
Deborah Sewell
a month ago
Jacob was very courteous and helpful. He fixed the problem quickly and efficiently. Highly recommend the business.
The 2 Gentleman (and they were gentleman) that were sent to our home. We’re courteous, professional, and knowledgeable! I was advised of everything they would be doing.Also before replacements were done. I was advised of price! They adhered to All Covid 19 procedures and I never had to ask!! I would recommend this company to anyone. Needing a Good Plumbing just on the actions of these 2 employees.
Santosh Lingampeta
11 months ago
Thank you Loren Taylor Wright. Loren was on time and he is very responsible. He identified the issue in no time and fixed it. He is cool and he listens to customers very carefully. Thank you, Loren. I would recommend him if I have any future issues with plumbing.
Chase Southard (chaserx)
2 years ago
Dennis helped us replace our malfunctioning water heater. He took time to carefully examine the conditions and explain what options were available. Very friendly and professional. We appreciate the same day service.
I would highly recommend Dauenhauer and especially Gerald Salyer and Chris Moss! I had a water leak. They came out and couldn't fix it because it was underground. They gave me specific instructions on who to call and what to do. Once that was done, they returned within a day. The leak was not where it was marked, and they helped me recover my payments from the other company due to their mistake. They stayed and worked for many hours trying to help figure out the issue to keep my costs down as much as possible with the least amount of destruction to my property. I ultimately had to have a new water line ran to the property, which they dug immediately and worked until dark in the pouring rain until they completed the job. Never once complaining and always making sure I was ok, due to the amount of work that ended up having to be done. (The house was 100 years old and needed lots of work) I was so impressed! AND... while inspecting their work, noticed a hazard that wasn't even part of their job that they fixed for my own health! Now that's super amazing service. Overall, it has been a 2.5day job. They called me everytime they were leaving or on their way. Or, if they needed confirmation on the smallest decision. They made this nightmare for me so much easier to process. I will not hesitate to continue using them!!
Carrie Johnson
6 months ago
The tech that came to my home was absolutely amazing would recommend way above a10
Highly recommend Dauenhauer. Was pleased with the plumber who cleaned the sewer line. His name was Austin.
Paula Plummer
6 months ago
Once again I am more than happy with your service. I will be a lifetime customer! Thank you
What I appreciate most about the Dauenhauer plumbers are that they fix my problems the first time, every time. Always courteous, professional and clean. The last time I called them they refused to charge me because the problem I was experiencing was due to me not understanding a seating on my water heater. The tech showed me how to use it and refused payment. Class act all the way.
Stuart Cooper
2 years ago
The company sent out a guy to fix my apartment water heater at The Resort at Lake Crossing. The guy broke the pipes and flooded my bathroom, then left the unit broken and took no responsibility. His boss was called in by the apartment to fix his problems, he barely did and forgot simple things like glue. The apt. complex assured me the plumbing company would compensate me for the time they wasted and the damage they caused, they instead chose to ignore the property managers call and not compensate me at all. Negligence and accountability are important. If I wasn't there to stop the first guy they sent, my apartment would have reflooded and been destroyed. Make mistakes but do the right thing.
Mr. Boyko is personable and resourceful and was a pleasure to work with.
Gregory Wilson
4 months ago
The work actually done and the workmen who did it were both very good. The only thing that I am dissatisfied with is that I called and set up the appointment yesterday, and waited for a technician. No one called and so I called again. It happened that they were behind and the scheduler said that the after hours guy was all booked up so that no one could come until the next day.The real problem was that in spite of the way I described the problem, someone diagnosed the problem without being here or taking into account what I had told them.It turned out to be just as I had described and should have been taken care of the day of the first appointment.Once Josh and his helper were here, they got rid of the clog, checked the outside cleanout, and easily finished the job.Also, I appreciated the $100 coupon.Overall, I will definitely call Dauenhauer again when needed.
Sydney Norman
a month ago
Very pleasant to work with. Got the job done and saved several trees we thought we'd have to remove to replace the sewer line.
Garrett Spear
4 months ago
I have used this company for years, and they used to be reliable but their service is now a joke. My most recent experience was incredibly disappointing. I called for repairs to a shower handle, and when the service tech arrived they advised he couldn't fix it but they still charged me $193.00 for the service call. I understand the company has overhead costs, but I was shocked that they would charge so much without making any effort to fix my problem. I would have given a zero stars review but at least the service tech was pleasant and professional. Save yourself the time and call a different plumbing service.
Great communication before the service date. Quickly diagnosed and repaired the issue. Have used them several times and has always been very easy to set up and I have always been pleased with their repairs.
Kyle was very professional and friendly! Gave good insight on the potential issues and insured if needed service again, he could be the one we call on.
Jacob was OUTSTANDING!!! I want to give him excellent cudos. He took care of the problem quickly. The price was very reasonable. You are our plumber from now on!!!
Came out on Christmas Day, due to a busted pipe. Very professional and helped us get open the next day. I highly recommend this company and Michael!
Charles Hausman
6 months ago
Dauenhauer Plumbing provided excellent service. The drain cleaning team was timely, professional and provided a wealth of diagnostic information. Anthony completed the job in a high quality and efficient manner and at a very reasonable price. Highly recommend.
anthony palmiero
3 years ago
Chris Moss does quality work. I will always contact Dauenhauer plumbing and request him. He was in and out in no time and completely fixed my issue. 10/5
Stephanie Follensbee
9 months ago
Steven Hawkins gave us exceptional service he was prompt, professional and reasonable. I will definitely use them for all plumbing services needed in the future.
Ben was great to work with! He installed new gas pipes in our historic house. Very personable, answered all our questions, and left our yard spotless. I would hire him again if we ever need anything else. A+
David Roberts
9 months ago
Technician Kyle Hamilton demonstrated a high level of professionalism and knowledge. He was extremely thorough, detailed and provided a high quality service. His interaction with the customer was beyond what I have experienced in the past. I am from the service industry with 42 years experience and led a team to obtain the highest international quality standard for my company (ISO 9001). I can assure you Kyle is an outstanding example of quality assurance. - David Roberts.
Great service! Dauenhauer came out the same day I called to fix a leaky gas pipe for our gas fireplace. Not only did Jeremy and his associate fix the problem in a timely fashion, but they also hooked the pipe back up and lit the pilot light for me. Can’t say enough good things about these guys!
Arrived with right equipment to quickly unstop sewer drain about 70' from house. Made sure all drains were flowing freely.
Jaime Schembari
7 years ago
Joe B. took care of a couple of plumbing jobs at our home. We had an awful smell coming from our kitchen sink and shower and he was able to solve the issue pretty easily (he was the 3rd different plumber to work on it, but the first to figure it out!)He also did a routine job of disconnecting the plumbing one day and coming back the next day to reconnect it.He was always on time and called before he came. Thanks!
All teams were very professional and answered all my questions. Out of the 4 companies I called on a Saturday, Dauenhauer was the only one that answered my call and sent a technician on the same day. I decided not to repair but to replace my old system. Salesman came out Saturday evening to discuss options. The new system was installed on Monday. Couldn't have gone smoother!
Mary Beth Moore
2 years ago
Our situation was not critical. So we were able to wait the 3 days before Dauenhauer Plumbing responded to our unexpected problem. The plumber Mike Dempsey arrived at the expected time. He was very knowledgeable, gave us good advice, knew exactly what to do, got right to work and got our problem resolved! He is very friendly & pleasant. We were very pleased with his work. It is great to have our disposal replaced and able to use that sink again. Thank you, Mike!!
Very quick diagnosis & resolution. Positive & professional attitudes. Would recommend to others. J D & that long-hair dude were excellent!
Plumbers were professional and courteous. They took off shoes without even being asked. Job was completed in a timely manner to my satisfaction. I wouldn't hesitate using them again
Arrived on time and stayed to watch the system to ensure it was fixed and no other issues
Second time in a week we needed a plumber, and our usual company was not available at the time, so tried these guys. Excellent job both times. Reasonable cost and efficient service.
Margaret Graves
a year ago
Both technicians were professional, polite and helpful. They explained what was needed and why and shared the estimated costs before doing the work. I will call them again.
Jacob was very professional and knowledgeable. He took time to understand our plumbing problems, explained what he was going to do, and was very efficient. He was very pleasant to work with. Thank you, Jacob!
Mark went over every step that needed to be completed. He made sure that we were on the same page throughout the process. Excellent quality of work. All work was routed and secured neatly. Mark walked me through all phases of completed work to be sure I was satisfied. Job site was cleaned up and put back in order. I am very pleased with Mark’s attention to quality, detail, and customer satisfaction
I have been using Dauenhauer for several years at our locations and have always had quick, professional, honest service. All of the technicians I have had interactions with have been polite, friendly, and on time. I would highly recommend them for any plumbing needs.
Josh (technician) came to assist with a clogged drain. Josh explained the anticipated pricing upon arrival and prior to beginning. He was professional, knowledgeable and quite accommodating. The work was performed in a very timely manner. Took the time to explain the service being performed and was very thorough to clean up after his work was done. He is an asset to his company. Would specifically request him in the future.
I have used this business several times and been happy with results every time. Employees are polite and friendly.
Amazing service from Alex Boyko! We had all our pipes replaced and it wasn’t the messy nightmare I had imagined. Alex worked very neatly, we never had to clean up after him. He was polite, respectful and honest. He offered advice and feedback on the job we wanted/needed and ended up saving us money and time. I’d recommend Alex to anyone, anytime for any plumbing needs!!
Kristen Fowler
7 months ago
Dauenhauer plumbing did a great job for us. They scheduled at a time that was convenient for me and Dean showed up on time. He installed a new toilet and gave us advice on a faucet and sink problem we are having. I was really impressed that he hauled away the old toilet and even mopped up the floor. Cleanup is really important to me. I can’t stand hiring a contractor and being left with a mess or damage to my house. The new toilet works perfectly. He was polite and knowledgeable and efficient.I would definitely have him come again. Price was a little more than others I quoted but we prefer to hire a professional company and have the job done right the first time. Having him haul away the old toilet was well worth the extra $50. They also guarantee their work and will come back out if something isn’t quite right.
Tristan was courteous & informative in explaining what he would be doing in replacing our leaking water heater with a new one. The response time was quick & very much appreciated. He & his assistant took very good care in protecting our carpeting & surrounding areas when taking the old water heater out & bringing the new one inside. The new installation looks wonderful & they picked up the surrounding work area very nicely. I would highly recommend them both for any future plumbing needs.
Kimberly Holcomb
2 years ago
Always a great service from Dauenhaeur. Will continue to use them for my private home and my apartments for rent. Their plumbers are always great, respectful, and cleans up after themselves. I recommend them 10 out 10!!
Julia Forrester
2 years ago
Here's what I loved about this company:-They send you text updates with photos of plumbers coming by your house beforehand.-I had a complicated problem and they came over several times to fix it - they definitely persevered.-The phrase, It's up to you. This is your rodeo, we're just here to ride in it was used over the phone and will now become a part of my vocabulary.-They explained everything in great detail to me.
Josh came right on time and did a terrific job. He sized up the situation rapidly and solved it. He is a good problem solver and good listener. We recommend him highly. The Dauenhauer staff set the appointment up very quickly and efficiently
Gregory Cobetto
6 months ago
Can’t say enough about the company and Dean in particular. They arrived on schedule the quality of the installation was the best. Highly recommend.
Technicians were exceptional friendly and professional. Our ducts needed cleaning in a bad way. Good value. Glad we got it done
Pedro Bastias
10 months ago
Mr. Robertson replaced our gas-fire water heater today. He was on time as promised, very professional and courteous. He removed the old unit, procured and installed the new one. Moreover he provided some guidance on how to use the new unit and details on the warranty offered by his company and on the water heater. We do highly recommend him for any future plumbing job.UPDATE : A week after the installation we noticed that the room where the water heater was installed was very hot. After dealing with an overly eager sales person who wanted to charge us (a lot) for the service call (mind you, a week old unit for which we paid close to $9,000), they sent a technician whom, we hope, fixed the problem. Apparently the vent had not been correctly sealed. The unit seems to be working fine otherwise.
Susan Morrison
a year ago
Steven was awesome. He was friendly, knowledgeable, and completed the repair in a timely manner. Thank you!
Cade Cummins
5 months ago
Charged us $300 to show up and say he could not fix it - took advantage of the person in the house that did not know any better but to pay. Did nothing but waste tie and collect money.
Charles Skaggs
3 weeks ago
What a great experience! Came as requested, knowledgable in what was required, reasonable price, finished on time and explained everything.
Strongly recommend this company for timely work!
Joe notified me that he was on his way. He showed up on time. He was dressed appropriately, pleasant and focused on the task (Back-flow valve tests). He explained what he was doing, completed the work and filled out the appropriate forms.
Gary Spedding
2 years ago
When DAUENHAUER WRECKS IT ALL - WHO YA GONNA CALL?Absolute shoddy mess with this company - no decent customer service plans and terrible work done when they do turn up. Came to replace a faucet, fix a leaky faucet and unclog a drain, Broke the one faucet - made the clog total not fixed and were to come back and fix the issues and other faucet. A call to complain led no where - AT ALL!Read so many negative reviews since on this company at YELP and BBB. Sliding down hill or should I say draining away after a seemingly decent start?To fix this I called and spoke to a few other recommended plumbers and they were helpful/honest and seemed full of integrity. Also laughed when I said who had created the mess - saying they were not surprised.They returned my calls unlike DAUENHAUER. Today I met Master Plumber (a Mr. David Wiseman) who fixed everything in an hour and a half, charged about 75% less than we anticipated paying wreck-it-Ralph DAUENHAUERDH seem to not want to touch small jobs. They may be OK at major high (pricey - $1000's) end jobs - but don't count on it - read YELP and BBB reviews first on this. There are many mostly negative reviews. I reposted most at LinkedIn as a viewable PDF.Thinking of calling Dauenhauer Plumbing? I STRONGLY recommend you DAUENHAUER DON'T!
Alan, was fantastic. Give that young man a raise.
Tamara Bellamy
3 years ago
I am more than pleased with these guys. They have set rates which are reasonable, showed up on the same day, and worked very hard to resolve my issue. They also came to Winchester from Lexington without charging a travel fee which the other companies were charging. They were very nice, professional, and considerate. I will definitely use them again, and pass their name around.
prewitt david
10 months ago
He was early and was able to analyze issue quickly And provide quick solutions. His knowledge was vast and seemed very trustworthy
Aundrea Moorman
4 months ago
..Once again David Boston was Awesome!! Thank you so much for fixing my plumbing issue! Your hard work and expertise are greatly appreciated. You truly went above and beyond, and I am so grateful for your help!! I pray that God continues to Bless you and your family and the amazing company you work for.
keesha phillips
a year ago
Ryan was here on the early side of the window time in which I was quoted. He came into my house, looked at the situation, asked me a few questions, and with in 10 mins of being here told me what the problem was and how much it was going to cost me. He was in an out with the job done in less the an hour!! A life saver as I started my morning off with a clocked drain and standing water in my dishwasher. Wasn't even able to get a cup of coffee in, I thought I was going to die! Ryan came in and fixed everything, was polite and efficient!
Donald Secrest
3 years ago
Tech arrived on time, assessed hot water heater situation, recommended replacement due to age of existing water heater, provided cost estimate, agreed immediately to reasonable pricing, installed new water heater with minimal disruption to water and gas services, carried away old water heater and cleaned-up work area upon completion of job. I give technician, Jeremy Jones, a 10 on a 1-10 scale. Excellent work, very nice, professional, helpful, and courteous....everything a customer would want to have when hiring a service person for their home. Great job! Will call Dauenhauer Plumbing when need arises in the future.
nicolas newsome
4 months ago
Andy was extremely polite and professional. He went out of his way to ensure I got the best deal I possibly could and worked quickly and diligently to resolve my issue. I do not look forward to needing further home repairs but when I do I do look forward to seeing Andy and Dauenhauer.
A very Courteous and Polite young gentleman. Jacob explained the problem and offered our options. The faucet was repaired in a timely manner. We are throughly happy with his service. Will definitely use again if needed. Thank you-Donna Perry and J.R. Napierl
Believe the hype. The two plumbers showed up to fix my botched shut-off valve replacement on 2 hours notice. They solved the problem within 5 minutes and didn’t charge me.As they were leaving, I had a delivery truck show up that ended up getting stuck and blocking them in. The plumbers didn’t even hesitate to assist the less-than-helpful delivery driver, free the cargo (with their own Sawszall), physically move it out of the way, and block traffic so the driver could leave. What a story.
Loren was fantastic. Very professional, thorough, and took the time to explain everything to me. I would definitely call this company again
Steven was very prompt, professional, courteous, and quick. The repair was successful and made as quickly as possible. I would highly recommend Dauenhauer and Steven to anyone.
Jackie Barkman
3 months ago
Called late yesterday and they were there and had everything fixed by 10:30 today. Super nice guys and very informative. Will definitely use again!!!
Larry Higgins was the technician that came to my home and was the epitome of a professional. He was fast, friendly, and gave a thorough explanation of the issue we had. Will definitely use Dauenhauer again and will specifically request Larry!
I broke my shower valve trying to repair it myself. Mark fixed it with true experience and professionalism but also educated me on the process and answered my millions of questions. The time and effort he took was truly appreciated!
Love being able to book an appointment on line. Communication prior to and during the appointment was outstanding. Exception experience...will definitely use them again.
Had an on the fly emergency. Came out a few hours after I called. They worked on my problem on a Saturday. After 8:30pm. Dedication is strong. I work with the company itself at my employer. But my real impression is with Mark and Mike. Hopefully their employers realize good employees like these two.
Colleen Salas
2 years ago
Austin and the other technician did an amazing job installing 75ft of gas line for our outdoor grill! Everything looks just as we wanted it to and we are very pleased. We will absolutely use them again for any plumbing needs.
Called one day & Austin came the next as scheduled.Replaced leaky old galvanized drain and we are draining happy. Would want Austin if I have plumbing problems again.
Excellent service! We had an older water heater that needed to be replaced. Dauenhauer Plumbing was able to replace with a new one quickly so we didn’t have to go without hot water.During the time of Covid, they follow all safety procedures.Dean did a great job also explaining the features of the new hot water tank.
Josh was very friendly. Extremely efficient. He was there when he said he would be and fixed our problem. He was very sympathetic to our needs and did a great job.
Adam Mitchell
9 months ago
The quality of the work and the technicians that performed it. They were courteous and professional and the job was done right the first time
WireDog DogHouse
2 years ago
John was exceedingly competent and very polite. I'm sure it had been a long day for him by the time he was able to get to my home but he came in ready to work. He was in and out in less than an hour and resolved our drain issues with minimal disruption to the household.
This was my 2nd time using their services. John M. and his apprentice arrived a smidgeon later than scheduled but they called ahead of time to inform me of the delay. Upon arrival, they quickly got to work and knew how to resolve the problem almost immediately. Unclogging the main pipe took barely any time at all - they were in and out in 20 minutes. My research on Google rendered an estimate of $300-$550 so I was pleasantly surprised when the flat rate for this kind of job was $314. Overall, very satisfied, will use again in the future.Side note - everything is electronic/digital:1) They text you a photo of the technician so you know whom to expect and let in your house.2) They also text a tracking website so you can monitor their journey to your residence.3) They take all major credit cards including DR and Amex and e-mail you a PDF copy of your invoice.
Darryn Jarrett
3 years ago
I recently had a chance to have some urgent plumbing repair work done and not having a regular plumbing service I contacted Dauenhauer plumbing who were still at work at 8pm and they quickly set up an appointment for the following day. The technician called earlier than expected and was able to come sooner than expected and was fully capable of my needed repair quickly and very inexpensively.I suggest if you have that need, the one you did or didn't plan for, give these guys a call. You won't regret it, I don't. I am very satisfied with thethe service's.
Barbie Roberts
a year ago
We were so pleased with our service by JD Merritt. He did a great job and our new toilet works so well. He went back to the Warehouse to get a new one, and though it was a little different, he took time to explain difference which helped us be comfortable with our choice. He was very professional. He also cleaned up afterwards, which we appreciated.
Ashley Troutman
4 months ago
Felt like an old friend coming to fix a clogged drained. Very nice.
It's 10:PM and I am almost 1000 miles away on vacation. I get a call that a valve has broken and water is running inside the bathroom at one of the houses I own. I am trying to think of who I can get to come out that late. My mind is blank. I google and find Dauenhauer is open. I give them a call.I talk to Jae. She was very nice and helpful. She knows I am in a near panic because every minute that passes means a few more gallons of water flowing out of my bathroom and down the hall. We make arrangements for somebody to come to my house.A few minutes later she calls me back. She says Joe is close to my house and is going to go over to turn the water off. 20 minutes later he has the water shut off at the street. He tells me that he will send somebody out first thing in the morning to repair the valve. Whew! What a relief!!The next morning Jeremy calls me to tell me he is on his way. He shows up right on time and replaces the valve.I can't thank these 3 enough for how helpful they were. They were all very nice, did exactly what they said they would do, showed up on time and solved my problem for me so I could get back to vacation.I would, and I will, recommend Dauenhauer Plumbing to anybody I know needing a plumber.
Brian Ricketts
3 years ago
The first crew that came out had equipment problems but were very friendly and courteous. They immediately had another crew come out and they were very friendly and knowledabke as well. Our problem with plumbing was corrected quickly. I would highly recommend
Richard Reeder
6 months ago
needed gas line to kitchen range serviced to facilitate new oven andrew dwyer and daniel frank were here on time fixed problem efficiently was completely satisfied with them service and price was very reasonable will refer them to friends and relatives and use them whenever i can in the future
Pleased again with my service.
Wonderful employees who care about
doing the best job possible!
Considerate of time and budget.
Issac was great, very knowledgeable and patient. Fixed my heating issue and made it very easy for me.
1. Mark Mitchell and Michael Rafferty did an outstanding job on an extensive plumbing project in my 71-year-old house, including replacing all water lines and drains, installing outside wall hydrants and inside faucets, a bathroom sink, cabinet and faucet and much more. They worked together to solve complex problems in my house. The quality of their work was exceptional. They communicated with me at key points throughout the project, tested all work, and meticulously cleaned up. It was truly a pleasure to have them work in my house. Their excellent customer-service was way above and beyond anything I’ve ever experienced or could have imagined. They totally exceeded my greatest expectations. I will turn to Mark and Mike and Dauenhauer Plumbing exclusively in the future and recommend them to everyone I know.2. Mark Mitchell did an extraordinary job repairing the leaking water line in my yard next to the house (under a boxwood in a flower bed). I was concerned they would have to dig up the yard to replace the entire line, but Mark was able repair and replace a section of the pipe, replanted the boxwood, and restored the flower bed. I am so grateful for his superb work. Besides doing an excellent job, Mark is kind and caring and provides truly excellent customer service. He is amazing. He did an exceptional job and went totally above and beyond my expectations.
Hope Skilling
9 months ago
Scheduling from 9-5 with 1/2 hour notice is inconvenient. AM or PM would be better. An emergency caused him to be late but once here he was courteous & competent and answered my questions.
I appreciate how professional Mike Rafferty was and how quickly he fixed my water shut off valve on a Sunday. I am so thankful that Dauenhauer Plumbing & Specifically Mike Rafferty, turned a bad situation into a good one. I recommend this company for any plumbing needs. Very professional.
Robert Lorch
4 months ago
Anthony was professional, competent, fast, a good communicator, courteous. I was completely satisfied with his service. My only reservation was the cost of replacing the water heater was high (but that wasn't Anthony's responsibility).
Nicole Mueller
a year ago
Andy and Chris came out, listened patiently and explored various options for our particular issue. They were very professional and took their time to figure it out and made valued suggestions and referrals, which worked out later. I would highly recommend the Dauenhauer Plumbing.
Gerald was amazing with all he did. He was great to talk to. The other two/three helpers he had with him I didn't have much interaction with. I have over 1000 foot waterline that was busted somewhere I couldn't find and they replaced it with a new line. What impressed me the most was when they showed up for an estimate, they actually crawled under the house and looked around and I had an estimate a few minutes later before they left my property. That speaks way louder than I can scream about their commitment. Way to go guys! Thank you so much!
Dean did a fine job checking the gas lines in our recently purchased home. He answered my questions to my satisfaction , and was courteous and friendly. I would highly recommend Dauenhauer Plumbing!
Michael Matheny
a year ago
Never again. Needed a Water Heater replaced not knowing what it would cost and was surprised on the price of $2,300. Asked for a breakdown of the cost and said they could not provide it. Not sure I have seen a business that doesnt know how they arrived at the sales price of a job. Then was told it was because they were insured and covered warranty. Lesson learned for me to shop and ask up front what the breakdown is on what I am paying for.
clifford clark
8 months ago
I would highly recommend Jacob Hovula to my family and friends. Thank you Jacob for being a courteous plumber. I really appreciate the service you performed on my plumbing repair. If I have any other need for a plumber I would ask for your service. I was very satisfied with Jacob’s work. He was very courteous and ver polite. He told me what the plumbing problem was and what was involved to fix the leak. He answered all my questions very professionally. He also completed the work in a timely manner.
harold rayburn
3 years ago
This is a good company , I use them for all my plumbing needs , or I should say I use Mark Mitchell , who is one of their techs . He explains every step , the price ,about how long it will take ,He is always on time , respectful of you and your property .All buisnesses need people like Mark working for them ,If you need Dauenhauer , I would recommend them and ask for Mark Mitchell ,You will be pleased with the work performed
Larry Blackburn
5 months ago
Dean was very knowledgeable and knew straight away what was needed. He did have to order parts but kept me informed and returned the following day to complete the repairs properly. I would highly recommend Dean for any of your plumbing needs!
Michael from Dauenhauer arrived within 30 minutes of calling and was professional and friendly. His estimated cost for removing my leaking hot water and replacing with a new one was reasonable and he started right away. He had the old hot water heater drained and out of the house, cleaned up any mess, and the new one installed within a couple of hours. I could not be happier with the service he provided and highly recommend.
They did a great job. They were on time, came within 45 minutes of when I called and finished the work neatly and quickly. I will definitely call them again if I need plumbing services.
Chris was very professional and friendly. He explained the procedure to me before making a decision.Went right to work and was done in no time. Great job Chris, I appreciate your time. I highly recommend this company.
Lori Janevicius
8 months ago
Jacob was outstanding! He explained well all that was needed to be done and followed through in a timely fashion. Highly recommend!
Just watched one of the employees in a company vehicle do a drug deal in Lowe's parking lot off Old Todd's Rd. 🤦♂️
Jeffrey Rice
7 months ago
Great service by Austin! He did a great job, cleaned up everything afterwards, very professional! Will call on Dauenhauer again in the future.
All was great. Arrived on time, fixed faucet, and then went to get parts for toilet. Fine job!!
Vivian Schelling
a year ago
I had a couple guys named Tim and Justin who were very friendly and good at their job. I was very happy with the work they did and would use your company again.
Lonnie McIntosh
4 months ago
A couple texts and emails were sent out on days prior to appointment. On day of appointment received a text with the photo of the technician and his bio and it was shortly followed up with a call to let me know how far out he was. He arrived right when he said he would.
Marcus was awesome! He was on time, he explained the problem and fixed it quickly.
He gave us recommendations on how to avoid future problems with our plumbing!
We would definitely recommend!
Thank you!
Just recently bought a house that had leaky shower spouts, and Tristan was able to quickly and easily fix the problem! If you any of plumbing needs, these people are amazing! Shout out to Tristan for being an amazing, informative technician!
Marie Schmidt
3 years ago
Logan was exceptionally helpful and knowledgeable with all we had done and would definitely ask for him again in the future. Very friendly and thorough in all he does! Excellent service!!
Michael Schmitt
5 months ago
The technician, Mr. Boyko was very polite, professional and competent. He made the repair in a timely manner. I will call Dauenhauer Plumbing for any future plumbing needs if for no other reason than the friendliness and professionalism shown by Mr. Boyko.
Jacob Wells did an excellent and professional job in finding and repairing our water leak. Will definitely be using Dauenhauer Plumbing in the future.. Thanks!
Austin was very professional. He completed the water heater maintenance efficiently. Dauenhauer consistently has had the best service in town.
Chris was great. He was professional and replaced my water heater effortlessly. When other companies said they could not get to us in days, Dauenhauer was there to replace the unit less than 16 hours after it failed.
Harold Marvin
8 months ago
Very prompt, professional and fair. Explained everything and left us very impressed with this company. Dean was our technician and he deserves a raise! Lol
Will definitely use again for future plumbing needs.
Linda Schmidt
5 months ago
I was pleased with the timely service and cleanliness of the job. Marvin Brown was kind and helpful. Thank you for a good job.
Pretty disappointed. Guy showed up and didn't even really look, said I had a bad showerhead which I already knew was NOT the case, as it was disconnected already and still wasn't working. He seemed like he didn't want the job. Said it would be $175/hour and it would take several hours then he left. Wasn't there 5 minutes.We called a different plumber and he figured out the problem, which was very simple, and fixed it in about 15 minutes. He said it was so simple he didn't even feel right about charging me, and showed me what to look for next time. I gave him $75 anyways. I won't call Dauenhauer again and I would not recommend them.
I had a clogged tub, they solved the issue in no time. Very professional, nice, helpful and cleaned up behind themselves. I recommend using them if you need a plumber!
Very friendly staff. Completed job in good time. Cleaned up. Very pleased with their service. Only thin is I can’t find pictures on my email. Thanks again will definitely use you all again
The guys from Dauenhauer never disappoint, they are our go to plumbers. They are professional and courteous. Our service technician, Michael Rafferty and his assistant were very outgoing and informative. They walked us through all that they were doing and completed all of the fixes and upgrades we needed in a very timely manner. Thank you! Amy Bishop and Carlo Barone
Patty Flanagan
2 years ago
Jeremy completed the plumbing for a kitchen remodel. He completed many various complex tasks. He was focused and efficient. I have had many plumbers over my life time and Jeremy would be at the top of my list as one of the best.
Alphonso Fergerson
4 months ago
This service spent time sharing what the underlying problem was, with advice that would fix my issue. I will be calling dauenhauer again should I have any issues.
Heater failed Thursday evening, neighbor gave me a reference, called Friday, installed Saturday morning. Friendly, professional, handled my special request, clean work site, very quick install. Overall, 10 out of 10.
Both of my toilets clogged on a Sunday—not a great start to the day of rest! I went to Lowe’s to buy an auger and try to fix it myself. It didn’t work, so I called Dauenhauer around 3:30 pm to get much-needed assistance.I spoke to Josh, and he was great! The team didn’t have much availability, but he was determined to help me by getting someone out there same-day. I happily accepted a 3-11pm window. While on the phone, I signed up to be a VIP. I’m really excited about that program. :)Later, I received a call at 10:40 to let me know Eric was on the way. It can be really scary letting a stranger into your home late at night, but Eric immediately put me at ease. He talked me through everything he needed to do, and—luckily—my problem wasn’t too difficult to fix! I’ve never been more excited about flushing a toilet.All-in-all, I’m really happy with my experience. Signing up as a VIP, I have peace of mind if/when this or something like it happens again.
did good job on heater..charged about $450 over the going rate.. when they turned water back on..did not check other faucets..all my sinks were unusable ..apparently got clogged by the re-turn on pressure..called main number for help.. waited long time said they would come back.. they never have...i called another plumber who came and fixed things....the other plumber said they probably did not know how to flush the faucets...
JD and James were excellent. They were very professional and took care of my drainage issue promptly.
Jacob Wells was a perfect example of the quality and expertise one expects from their service providers. Not only was Jacob personable and polite, but he completed the repair work with professionalism and a high level of knowledge and efficiency.
Taylee Tincher
11 months ago
I am the Leasing Specialist at The Creeks on Kirklevington, and I am speaking for the full office and maintenance staff when I say that the service that Tony and Taylor preform is excellent! They are always accommodating, on time, professional, and very communicative. All of their jobs are completed quickly and efficiently; we have never have had to call them back out a second time for the job that was previously completed. They're both very friendly and the team that we would like to continue to get our business. We appreciate their hard work to make sure our residents are satisfied the first time.
I don’t know where all these good reviews for Dauenhauer come from. I guess we just had a really bad team working our job or something. We have a Ball home and the plumbing has been an absolute nightmare since day one. We constantly find inexcusable and laughable issues in this house. Our bathroom tub faucet wasn’t installed correctly and my daughters room flooded. A few months later our garage ceiling was ruined from an overflow drain that was SEALED shut. SEALED! I’m terrified what happens next. Sorry, but I would never recommend this company after what we have been through. It’s been a nightmare.
Barbara Hickey
a year ago
I chose Dauenhauers because their advertisement said they would respond within hours, not days. I called in the morning because my hot water heater stopped working. I gave customer service all the information they needed about the problem, the make and type of heater I had. I couldn't get any information about arrival time except an 8 hour time frame and a 30 minute call before they would get to my house. I waited all day till they arrived at 5pm. I asked for them to replace the thermostat, but they couldn't because they did not have the parts. I told them I gave the customer service all the information they would have needed to prepare their truck with the parts before they started their shift. They said they never received the info. They said they would have to come back the next day. I told them I would get another company who is better prepared. I was very disappointed. This seems like it should have been a priority call. I think the employees should be trained better to be more forth coming with information about scheduling, and being prepared to fix problems on the spot.
Yesterday I scheduled an appointment to replace my water heater. The scheduler said they would come between 9 and 2 today. This morning Jason called to say they were coming at 8:15. They were done by 10:15! And that was including 45 minutes of taking my old water heater and returning with the new water heater. Amazing to get this kind of quick and quality service these days! Justin and Jason were great. Knew what they were doing. I had priced a water heater and installation at Lowes. With Dauenhauer, I got as good (maybe better) price on a much better water heater. Definitely a much better value than Lowes.
Alyssa McIntosh
3 years ago
Marcus was very professional & thorough. He took the time to answer all my questions. He cleaned up after & even left instructions on maintenance. He was very reassuring for someone with no knowledge of plumbing.
Patricia Williams
3 months ago
Dean was efficient, friendly and got the job done quickly. Highly recommend.
My plumber was JD Merritt. Very nice and professional. Listen to all I had to say. I will recommend him to others. Reasonable fee for his work.
Derrick Crowe did an outstanding job for me today while replacing my water heater! He is courteous and professional. He kept me informed throughout the entire process! Thanks Derrick, you rock!
Alex was professional and knowledgeable. He was very efficient as well
Mark Underwood
3 years ago
Received a text and email prior to the technicians arrival, so I knew exactly who was coming and some background about that person. John was very professional, courteous and was able to handle the problem at hand with care and precision. He cleaned up after he completed his work and I can't say enough good things about him and the team of people at Dauenhauer. John was the second person sent to fix the problem. Josh came initially and worked REALLY hard to solve the issue but was unable to do so that day and made arrangements for a camera and another technician to complete the work. He did a great job explaining things and he only charged me for a service call after all that work. I am a relatively new customer, but will continue to make them the first company I call for plumbing needs.
Charles H Coulston
2 years ago
When the 2-week-old water heater developed a leak, the technician came a day after my call. He assessed the situation and brought a new water heater to replace the first. He also noticed an issue with the sump pump where the water heater was draining, and he fixed that problem before leaving. I feel like he was looking out for my best interest.
William Fath
2 months ago
I had an underground pipe leak. I had American Leak Detection locate the source of the leak and Dauenhauer to come and fix it. They quoted me a price that I thought was fair and had them do the work. They could not use the excavator in my yard and had to hand dig to get to the leak - which seemd to be about 5 feet underground. Anyway, they replaced the part of the pipe that was leaking and my meter - which was constantly running - was now at a standstill. The three man crew was very professional and I would highly recommend them
Richard Anderson
2 years ago
Austin took care of every part of our entire house system. He and his crew worked hard to get the job done on time, on budget and clean with the best product for our home. I would be proud to recommend Austin. Fantastic work and attention to detail.
Would happily use them again. Clear communication on the issue and how it would be fixed. Very nice and polite and did a great job. I know when I need to call them they will do a great job.
I don't know anything about plumbing. But the plumber they sent, JD Merritt, knows his stuff. He is a good dude and I highly recommend him. He took the time to explain what was wrong and my options for repair. Dauenhauer's price seemed a little higher than normal but good work isn't cheap.
Whitney Miller
3 weeks ago
Mark was excellent, showed me exactly what was wrong, walked me thru the different fixes and possible outcomes and at the end told me about maintenance and what I could do to limit issues going forward. Fast and efficient!
Mary Brinkman
7 months ago
Andrew did a great job. I originally had him come to fix (ended up replacing) the shower faucet/head, and after we talked he checked the other bathroom shower head, which was a mess. He replaced that one too. Good job, Andy!
I've had the pleasure of using their services twice so far. Everyone is very professional, kind, and very understanding. They fixed us up and it didnt take long. We had a broken commode and needed our sewage pipe cleaned/cleared. I would highly recommend Dauenhauer Plumbing.
We've used Dauenhauer for our plumbing needs at several residences. In this instante, our tech unclogged our toilet efficiently and effectively.
Lisa Robbins
4 months ago
Chris and his teammate (sorry cannot remember his name) were exceptional polite, exceptional skilled, and exceptional punctual. I wish all contractors were as astute and friendly as these two!
Judith Courtney-Young
a year ago
They were very professional they text me to let me know they were on their way. Sent me a picture of who would be coming to my house that was very impressive. I feel like they did an excellent job thank you John
Great, honorable company. Very prompt, professional service. Joe was excellent. I would not hesitate to use them again if needed. I highly recommend for any plumbing needs.
While the pitch to sell more products & service was a bit off putting it was subtle and the technician was not pushy about it.
As for the service call itself. It was repaired quickly & properly.
They very quickly came to put in a new pipe for our outside spigot after it started leaking. The leak was in a place where we had to have the water main turned off, and they quickly came out on a holiday to fix it for us so we could have our water back on. Price was reasonable, and they even put a shut off on the new line as I requested in case it happened again. We will definitely use again if we ever need a repair!
This was our first experience with Dauenhauer Plumbing and we were very impressed! Jeremy was very professional and kept me up to date with what the problem was every step of the way. We are so glad to make the switch to your plumbing company!
Candace Park
10 months ago
Joe April was great! Identified the leak very quickly and fixed it right away. Great service!
Samantha Davenport
a year ago
I had a small emergency and was able to get a same-day appointment despite how busy they were. Loren was amazing and had my toilet completely fixed and cleaned up in less than 2 hours. He was professional, respectful, and great with my dog. I couldn’t use any water in the house until the problem was fixed, and it was a HUGE relief for it to be taken care of in less than 12 hours. From now on, if I have an issue they can fix, I’m calling here first. Thank you!!!!
Liz Spalding
2 months ago
We would have used this business’s services but over the course of 2 days they did not return our calls or answer our questions. Over tha to period of time, we decided to get a second quote and are glad we did. We saved money, had our problem solved quickly, and all questions promptly answered. It paid us to shop around.
Travis Corder
3 years ago
Very professional gentlemen, did the work needed quickly and thorough. Left the work area clean, very professional from the start to the finish. We had called 3 people before them and it was going to be days before they could come. Thank you all for the same day service. 5 Star Rating to you. Appreciating you, Travis Corder/Owner and Brenda Stone/Office Manager, EAR KEY HEARING CLINICS
This company was very difficult to work with. Was without water for over 2 weeks. They rescheduled or no showed for 2 weeks. The guy that came said “this is gonna take a whole day and I can’t stay that long I get off” so wrote up the invoice and never saw him again. Then I called and rescheduled AGAIN. this all started Dec 23rd. Today is now Jan 4th BUT on the bright side Anthony and his partner came today and they were totally awesome and understanding. Wasn’t for them 2 it would be 0/5 rating.
Popped in a new garbage disposal for me today. Did a great job, was left a clean work space and even quoted my next project with two options. Second experience with this company and am very impressed!
Patty Chadwell
11 months ago
Tristan was professional and courteous! He explained what had to be done and gave me the estimate and proceeded to fix my leaking shower by replacing a cartridge and then installed the shower head that I had purchased. Looks like a job well done! Thank you!
Suzanne Arnold
2 months ago
Josh Edwards was great. He fixed a problem at my house that several other technicians could not.
Josh Edwards was EXCELLENT!Took care of a DEEP clog in just an hour and triple checked to make sure. Highly recommend!
John Merritt was very knowledgeable and professional. This is the second time he has helped us out and would definitely use his services again. Highly recommended!
Michael Reynolds was professional, clean and did a wonderful job! I honestly cannot say enough nice things about this gentleman! He called ahead, was on time and so polite, and even cleaned up his mess after, which was a pleasant surprise, as I am used to coming in behind any installation I've has, and having to clean up!
The services guys were polite, knowledgeable and efficient. However, it took a very long time for the repair team to come to my house. The window was 10am - 5pm. Very very wide window. Too wide. The cost was very high I thought. $430 to take up the toilet and snake the drain. Too high in my opinion. I can forgive the fuel charge.
Teresa Ralston
4 months ago
Had a couple of guys out from the same company back in December who weren't that interested in fixing the problem. Had much better luck with these employees. They did a great job very cooperative and interested. Couldn't be happier with them.
Jimmy Braswell
a year ago
Marcus H was great to deal with. He called before he come, was on-time, well presented, clean-cut, super courteous & respectful of our home. He did a great job.
Barbara Phillips
2 weeks ago
Tristan Robertson is a good team leader and he and his team stuck with a very difficult job until it was finished. He pulled in as many as 3 other people at a time to deal with the surprises and problems they encountered in my very old house. He was also responsive to my concerns. I am much less impressed with Dauenhauer itself. There appear to be significant administrative and communication problems. And I was stunned to be required to make payment 5 minutes after they finished the work (indeed, there are still at least one more task to complete).
Michael Martin
2 years ago
Jake and Jacob were very personable and knowledgeable. Almost all plumbing charges seem very expensive, but the value of the repair seems more evident as each day passes with a problem having been resolved professionally.
Thanks guys!!!
Austin was very knowledgeable and was able to fix the clog I had that was coming from outside. He was definitely able to get the job done!
Scott Hudson
8 months ago
John and his helper where very professional and explained everything they where doing throughout the whole job. They did an outstanding job. Even calling to get an appointment was very easy and they where just as professional and helpful. Great Job
I have used Dauenhauer several times and everyone I have met has been very professional, prompt and reasonably priced. They even cleaned up! I am very happy with the work they have done and wouldn't hesitate to call them again.
Thanks Anthony for a great job. Anthony offered me two options for fixing my leaky dishwasher drain and let me choose. I called Dauenhauer in the morning and he came to my home within a short time on the same day!!. He was courteous, efficient and professional. He even cleaned up after himself. I appreciated the text with his picture so I knew who to expect. I'm a satisfied customer and I'll use Dauenhauer again.
Danielle Zipperer
2 years ago
Austin Maynard was the plumber that repaired the leak to my washing machine. He figured out what was wrong in a matter of minutes. He did a very thorough job and made sure everything worked perfect before he left. They even cleaned up the floor and area that they were working in! I greatly appreciated it. I would recommend him to anyone in the Lexington area. By far one of the best plumbers I’ve used.
Ronnie Taylor
11 months ago
Mark did a great job very thorough and professional. Thank you for helping us with our hot water heater!
Michael Hicks
3 years ago
We had a problem that was difficult to diagnose. Plumber Joe April quickly found the problem when 2 other licensed plumbers had missed it. Much more expensive than your average plumber, but also more detail oriented and skilled. I would definitely call for Joe again.
Kevin Skidmore
2 years ago
Logan was amazing! Hot water heater sprung a leak over the weekend and they came out and triaged the problem and replaced the water heater in no time! Incredibly knowledgeable, professional, and fair… 100% recommend. Will use Dauenhauer for all our plumbing needs in the future! Thanks!
Batya Ballard
3 months ago
I called Dauenhauer and had the issue with my A/C fixed within two hours from the time I called. James was thorough and efficient and got our AC repaired quickly. He answered all of my questions and made sure to follow up with diagnostic checks even after repairing the issue to ensure there were no other lingering concerns. Highly recommend!
Sylvia Bostic
2 years ago
Jake Lamb did a great job and was courteous. I have the utmost confidence in him. His helper Jacob was also courteous and did a fine job. I would welcome their plumbing service in the future.
Sylvia Bostic
very professional put covers on shoes before entering home, cleaned up any mess created, and I believe was honest in estimate and opinion of job needed done. Love how if problem persist then no charge for follow up call. Like that you get email , text with name of technician ,and phone call before arrival. Some emails you get picture of technician on the way.
Allen Bennett
5 months ago
We had an issue with our refrigerator plumbing shut-off valve leaking, on a Sunday no less. We called Dauenhauer Plumbing and they sent a tech right away. Anthony arrived and worked quickly to solve our issue. He was professional and cleaned up after replacing the valve. Highly recommend Dauenhauer Plumbing.
They called before coming, went straight to work, walked me through everything, explained my options, left me their card and couldn’t be happier.
Gopi Gundumalla
5 months ago
Michael Rafferty is very professional, courteous and friendly. Highly recommend.
Marilyn Davis
a month ago
Brad was wonderful!! Kind, Courteous and efficient. He found the problem, fixed the problem and gave advice on how to prevent the problem. He did not try to ‘milk’ us for work that did not need to be done ( like the company that came by yesterday). Dauenhauer will be our exclusive plumber, Heat/air company. Mr. & Mrs. Davis.
Sheila Barnhart
10 months ago
This was our third time working with Dauenhauer Plumbing, and first time working with Larry who is just great! He went over my options, and worked with me to figure out a solution that worked with our budget. He is also very personable and fun to talk with.
William was polite respectful and patient. He took the time to answer all my questions and explained everything he was doing. Dauenhauer is my go to plumbing company whenever I need something done professionally.
George Heaton
8 months ago
Great job well done. Clean. Sufficient, friendly , too rate . I will recommend to friends and other.'s . THANKS !
Michelle Allen
7 months ago
I received great service with replacing the valve diaphragm on a commercial Men's Urinal, addressed a slow drain, and he also helped me with commercial Speakman eyewash stations. Quick service. Thank you.
Josh was friendly and professional - we needed help repairing a clogged kitchen sink and he walked us through the issue, the repair, the expected cost and answered all my questions/ clarifications. He finished the job quickly and was able to quote another job we are considering. Also, the support staff who answer phones and confirm scheduling were friendly and responsive. Highly recommend. (Lexington location)
I highly recommend Dauenhauer Plumbing. We had a major leak and they were out right away. We had Kyle and he was amazing! We just discovered we had another leak and Kyle was back out. Once that one was taken care of another leak was found. It has been a roller coaster ride, Dauenhauer Plumbing and Kyle worked with us and I can’t say enough good things about them. If you all need any plumbing done please don’t hesitate contact Dauenhauer Plumbing. I will be using them again and asking for Kyle! Thank you all again for your amazing work and customer service!
Had a really bad drain and lines under the kitchen sink and didn’t know what to do. Dauenhauer sent out Mark and this guy was amazing. He explained everything and made sure it was done perfectly before he left. The company may charge a little much but you are getting great service and good technicians when they arrive. Very satisfied and will not hesitate to call them again.
The tech, Nelson Mabe, showed up right on time, assessed the problem, got the proper equipment and supplies and fixed the problem (broken water filter from freezing) in no time. Had him before and he always does a top notch job. I trust this company for all my plumbing needs now, won't go anywhere else. Could probably find cheaper, but you get what you pay for, I like quality.
Brittany Webb
9 months ago
Mike Rafferty was very personable and honest. They fixed my messed up pipe work and installed new piping. They were fast amd efficient.
Logan came out to complete a pressure test on our gas line to our house. I'd called three different companies and either not gotten called back or been told they'd be here and they never showed up. I really appreciate Logan's professionalism and prompt response. He was very friendly and kept me informed on all aspects of the job and the billing process.
Andrea Gottler
3 weeks ago
Chris Moss was our technician and was polite and knowledgeable. We were very pleased with his service as he went out of his way to make sure our 3 toilets were repaired promptly and professionally. We would definitely call him again with any plumbing issues.
The technician was very personable, skillful, and professional
Corinne LaReau
8 months ago
Jacob came to my house twice prior to finally getting me at home. That level of customer service and persistence during a time when so many others were experiencing busted pipes from the big freeze was incredible these days. He located the leak which was a puzzle-then got my water back on! He was courteous, professional and kind. The high level of service from dispatch, overall communication and workmanship gives me a great sense of confidence in Jacob and Dauenhauer Plumbing. Thanks again, Corinne
We had a challenging repair of main house shut off valve. Difficult spot to solder in new valve. Took longer but the finished work was leak free after inspection. Two repairmen showed up within time frame that was given.
david schwartz
10 months ago
Keith and Khahn must be the absolute best installers in Kentucky! Jacob was an honest and efficient sales rep.
Christopher Edney
2 years ago
This was the second time to call Dauenhauer and they’ve been great to work with. Showed up when they said and did great work. Will definitely use them again if I have any plumbing needs.Adding: I’ve now called them out three times, and the third time was every bit as good as the first two. These guys shot straight with me, explained my options without trying to up sell me, and fixed my problem quickly. Quality service all around.
We had a major water leak at the water meter and Dauenhauer had a technician to our home within an hour of my call. They repaired the leak with only a small amount of digging and did so with professionalism rarely seen these days.
The price was reasonable and the service was exceptional.
Phyllis Wilson
3 months ago
We had already purchased the facuet but he was very knowledgable and it took him no time to complete the installation. Very customer service friendly.
Phyllis Breeden
2 years ago
Marcus Hawkins was the plumber who came to repair an ejector sewer pump. He was an excellent rep for Dauenhauer plumbing. Very professional
and knowledgeable. Will ask for him every time.
Appreciated time spent on figuring out the problem and explaining to me.
I needed an exterior water supply line leak found and repaired quickly. They came and accessed the situation and had it repaired before the day was over. They stayed late to finish the job.
I did a little weekend renovation replacing some old supply valves. I made a small mistake and needed bailing out. Seeing as the problem was very minor I waited until Monday to contact Dauenhauer Plumbing. They were able to help me that day. They gave me a 5 hour window in which the representative would be able to get to me. I was home on a sick day so that was not an issue. If I had to work that might have been difficult. Mike showed up and was very courteous. Since my issue involved removing an old compression ferrule and putting a new one on (of which I had a few left over) it did not take long. I was only charged a diagnostic fee. I was very pleased.
Dwayne Edwards
a year ago
Although the technician seemed competetent I was disappointed with some of the basics that you did not have that your competitors offer. The technician did not have the plastic booties that seems to be the standard when making residential visits. We have encountered this leak before and your competitor was able to use a silicon caulk to ensure the leak stopped. Your technician said he did not have skills to complete the repair in a matter that I would be satisfied with. Finally your technician lacked the clean up tools (shop vac, etc) to properly clean up the site besides removing several small pieces of dry wall. I seriously looked at switching to your company as a club member based on your response time, but based on your technician lack of additional tools, I will be staying with H2O Maestro.
Thank you Issac! Professional, polite and informative! Cleaned the dryer vent and started my preventative maintenance program on my HVAC system! New to the area and I am very glad I found this company! See you next time!So I am updating my review. I have changed my five star rating to a 1.Here’s why, after spending approximately 2,000, in service and maintenance, (I had a contractor here for other work and he had to go into my attic) and then he took pictures of what he saw up there, the unit was obviously repaired in the past, and it look like a two year old had done repairs, Dauenhauer did not do those repairs, but they clearly knew what was up there and never disclosed what they saw. It is my true belief that they were never going to tell me, continue to take my money, then when the unit died, say, oh no, your unit died!!They lost my trust and my business!As you can see, how could they be up there and see this and never inform me?
Shainey Marcus
4 years ago
I was very impressed with their customer service. There was an issue with pricing when I contacted the company back they sent a supervisor to my home. They apologized for the misunderstanding and fixed my water heater immediately. They were fair and honest and deeply apologized for the original misunderstanding. I would highly recommend this company because when there was a problem they took immediate action to correct it.
Allyson Eyermann
2 months ago
Very pleased with my experience with Dauenhaur Plumbing and service from Mark Mitchell. Would highly recommend!
Jeremy was knowledgeable, polite, friendly, and professional. He got the job done quickly and didn't leave a mess. He was very courteous.
Jake was polite, efficient, and friendly. The old tank was removed quickly and the new one installed in short order. The cost was a little more than I wanted, but the quality of service and the tank was worth it.
Boyd Doerting
3 weeks ago
Anthony and most of the other technicians do a terrific job every time they come out to the job site. Very respectful and responsive to what I ask to have done. Thank you guys !!
EDUARDO SACOL
11 months ago
They came on the same day I called. There were two guys working together and very fast. They were quick in checking the pipe routes in the house, going down the basement and laundry rooms. I had a stubborn kitchen sink clog and they opened it 30 feet down below.
Shelby Fisher
3 years ago
I just want to send a huge thank you for your company’s help with our plumbing problem. I especially want to thank the service man by the name of Justin who responded to our service call out of the Lexington office. I cannot thank him enough and thanks to him we will definitely use Dauenhauer plumbing for any future plumbing needs as well as be recommending them to family and friends.
Sherry Rasmussen
6 months ago
Very professional and they go above and beyond with their service. We have used them for over 10 years.
Lynda Matusek
3 years ago
The plumbers came to install a faucet and while doing that found another issue (not their fault). We went ahead and had that work done (replacing the drain tail pipe) and although they gave us a bit of a break on the combined charges, it still seemed a bit high for the time they spent. I did appreciate the work they did, I just wasn't figuring the two task would add up to that total.
Cheley DeFilippo
3 years ago
Kyle called me ahead of the appointment time and arrived on time. Both he and his assistant were professional , knowledgeable and polite. I appreciate them taking care of the issue and will call them for future needs.
Carrie Winemiller
a month ago
Friendly and professional service. I was able to get a quick appointment and repair on the same day. I was informed and was asked about all repairs and what I wanted. Communicating was exceptional. This is my second time using Dauenhauer's service. I was disappointed and will definitely call on them for future needs.
Michaela Edwards
3 weeks ago
This was a great plumbing experience. Joe was understanding and kind. I would definitely use this company again.They have an after hours fee for weekend times but it is completely understandable.Mad respect for Joe’s plumbing knowledge and skills. The sink workings are 100 times more simplistic than before.
Brian Delisle
3 weeks ago
Chris Moss is a great plumber. Responsive, professional, solves problems before the start, knowledgeable, experienced, and hard working.
Jaclyn St Clair
2 years ago
After multiple service calls to two different plumbing companies and various onsite visits my plumbing issue was still not resolved. A friend recommended Dauenhauer after hearing my complaints. Third time was a charm with Dauenhauer! Their booking process was hassle free. They even accommodated my tenant’s busy schedule for the service call. Kyle and JD were professional and knowledgeable. Kyle took the time to explain the issue to me over the phone and answered all of my questions. I will definitely be using Dauenhauer for any future plumbing issues.
Nathan Stevens
3 years ago
The guys who came out were polite and got our plumbing issues taken care of quickly. This is one of the best companies we have worked with this year. We'll definitely be calling them again.
Austin was polite, helpful, knowledgeable and respectful of our time. He called ahead to let us know he was on the way and then did our repair very quickly. He also showed us how to adjust the flow in the toilet tank, if necessary. We’ve used dauenhauer before, and won’t hesitate to call the, again.
Linda Morefield
a year ago
Jeremy Jones was a hard working efficient technician. He tried every option but I’m afraid our electric tankless heater may have to be replaced with a regular water heater to have hot showers again. He did flush our water heater for us and it made a difference everywhere but the shower. Thanks, Jeremy, for working so hard for us today.
Pennie Redmond
2 weeks ago
Mike Rafferty is outstanding. He is personable, explains everything he is going to do and why and does an excellent job. When I need help--he is there and the problem is solved.
Kyle is a hard worker. He worked a few hours digging down to pipe and cutting out tree roots. He replace with new pipes and appears all is working great! I feel confident the problem is now fixed. Thanks Kyle.
John was our plumber for taking care of a clog in our kitchen sink. He called before coming over and was on time getting here. John was professional in his assessment and work, was pleasant to chat with and knowledgeable of what needed to be accomplished. My wife and I are very pleased with service we received from John and Dauenhauer.
I had a great experience with Dauenhauer Plumbing to clear out roots between our cleanout and the tie in with the city. I had a poor experience with another company and unfortunately the job was not done correctly, the plumbing was backed up again only 10 days later. The guys came out on New Years day, in the evening, within an hour of speaking to us. They were pleasant to deal with even though it was a holiday. They had to run the rotor router 4 times, then went and picked up their larger tool to finish the job since it was so severely blocked by roots. They tested each time they rotor rooted- put toilet paper down and ran the sinks, showers, and flushed toilets. They probably spent 2 hours here just to make sure it was done properly. Beyond this, they charged HALF the price we were quoted by the first plumber to fix their own job. Glad I called them, very thorough work and would definitely recommend their work.
Rachel Brakeville
10 months ago
Isaac came out to repair our furnace and was very quick and knowledgeable. He took the time to explain what he was doing so we were in the loop the whole time. Quality experience from Isaac!
Haynes LaLonde
3 weeks ago
Andy showed up on time and did a great! Would definitely recommend to a friend.
Penelope Scott
a year ago
Larry Higgins was everything I could have wished for in a Home service person. He was professional, knowledgeable, respectful and kind. Kept me updated throughout the process. When he left I felt that I had been treated with honesty. Would welcome him to perform plumbing services in the future.
Dave Beaudette
4 years ago
Cannot say enough good things about this company! They were the only company that could come out right away and look at my water leak, found that it was a crack in my shower surround. Did not charge me a penny, and recommended somebody who could repair it for me at a cheaper cost than replacing the entire surround. Excellent company, and they will be used again!
Taylor was very knowledgable and patient in answering any questions I had. Explained how to operate new water heater. Was very respectful of my home when moving old heater out & new heater in. Did a great job in a timely manner.
Sienna Hooper
9 months ago
Jacob Havula was prompt, polite, and very knowledgeable. I trusted his assessment of the problem, and he fixed it quickly and neatly. I will not hesitate to call again if I need plumbing services. Thanks, Jacob!
Ridgewood Apartments
3 years ago
Gerald was beyond excellent and a true master of his craft. I would recommend an option to give more stars because he deserves 10/10 for the job. Not only did he stay well past 12 hrs, He made sure the job was done in a very stressful work environment. Gerald's experience and patience is unrivaled and he is someone you want with you in the trenches. Literally lol! Thanks again Gerald!
Josh Perkins
5 months ago
Austin was on time, professional, and solved our problem quickly. Second time I've used dauenhauer and I'd use them again.
Barbara Martin
3 years ago
Kyle came to replace my old leaking water heater which soon developed into a major undertaking....My water heater was put in in 1994 so nothing was up to today's codes so the job just got bigger since everything needed replaced; tank, piping and fittings! He measured and replaced everything and it looks so much better, not a humbled jumbled mess like before.When he went to shut off the water at the main valve it was so old and seized up it started to leak so there was a second repair to be done--replaced it with a new type of shut off that should out last me and be easier to use if I would have to.... We needed to find the main water shut off at the meter and he helped us locate it--not easy either, it is under a 40 ft. pine tree!He hung in there and about 6 hrs. later it was done, he cleaned up the area and I was left with a new shiny tank! Thanks Kyle for a job well done....B. Martin
Joe arrived before the scheduled time which was great. He made a quick diagnosis and timely repair. We have used Dauenhauer twice and they have been professional and completed the job in excellent fashion.
Stephen conducted the routine inspection of my water heater quickly and efficiently. He noted that the pan was not connected to the drain in my utility room, and he installed a proper connection. He was courteous and professional.
Caramia and Carly S
3 years ago
What I thought was a nightmare turned into a great experience! My water heater burst and water was everywhere. I called Dauenhauer and they sent Jamie Clay to my house right away! Jamie was awesome, he was quick to respond and very professional. He made me feel better right away and took care of my water heater in no time at all! He even helped me clean up the mess. He went above and beyond any plumber who has ever done work for me before. I will use Dauenhauer from now on and make sure I always request Jamie to do my work. Ask for Jamie, you won't be disappointed!
Cynthia Romanowitz
3 years ago
I have had exceptional service with Dauenhauer Plumbing. Communication is prompt; texts and emails are sent with a picture and name of the technician coming to the house,Logan was knowledgeable with repairs and suggested some preventative measures to ensure we don’t have problems in the future. He has been here twice ( I have an old house) and he has been fantastic both times we have worked with him.
Diahann Gross
10 months ago
Josh was exceptional. Very professional, kept work environment clean, was friendly and knowledgeable. A pleasure.
Lucy Craig Steilberg
a year ago
Young woman immediately understood my issue and sent people over the same day. It boiled down to an MSD issue. MSD came in the middle of the night to dig in the avenue in front of my house to clean up the huge problem . I was so grateful!!!!
First of all, Dauenhauer was able to come out the the next day. Larry Higgins was more than helpful. He assessed the issue, helped me order the part. This is why we only use Daunhauser!!!! Thanks again!
It was great experience. I had low hot water pressure issue. Alex and his colleague professionally found the problem and tried to reduce the repair cost. I would like to recommend working with them.
Debi Carpenter
2 years ago
Jeremy Jones, plumber for Dauenhauer Plumbing, was polite, easy to work with, respectful of us and our home and highly skilled. Dauenhauer responded quickly, answering our phone call late Tues. night and scheduling the replacement of our washing machine faucets for the next morning. Very satisfied with this company and will recommend.
Karen Rader
10 months ago
Tristan was a very honest straightforward and polite young man. Allowed me to ask dozens of questions. I knew exactly what was going on at all times. Reasonably priced. Would definitely recommend.
I have mixed feelings regarding my experience with Dauenhauer. It took a whole week to repair my water heater. It began on Thursday, June 24, when I first contacted Dauenhauer and they came on Friday, June 25. The technician diagnosed the problem as the burner unit in the system, as the pilot light would not work. He said I should call A O Smith, the manufacturer, as the parts would be under warranty. Accordingly, I called them and said my pilot light would not work. A O Smith said to get Dauenhauer to call them and inform them of the part(s) required to fix the problem. Dauenhauer did so and was asked to get me to call A O Smith back to finalize shipment. Dauenhauer failed to inform me of that fact.I called A O Smith on Saturday, June 26, and was told that Dauenhauer had requested a replacement gas control valve (when they had informed me that the burner unit was at fault!). As it was Saturday and A O Smith's Parts Department did not work weekends, they could not ship the parts until the following Monday, June28. The part arrived on Tuesday, June 29, and I informed Dauenhauer of that fact. The Dauenhauer technician came on Wednesday, June 30, to do the installation. Upon completion, the technician informed me that the system did not work and that a new burner assembly was required. Together, we talked to A O Smith, who agreed to ship the part immediately. WHAT THE TECHNICIAN DID NOT DO, WAS INFORM ME THAT HE HAD PARTIALLY FLOODED MY BASEMENT IN REPLACING THE GAS CONTROL UNIT. When I saw that, I immediately called Dauenhauer, and they agreed to send someone out to deal with the flood. It took two technicians over an hour to do the cleanup. The next day, July 1, the part arrived and I informed Dauenhauer of its arrival. A technician arrived later and installed the heater unit and got my system working. Up until that point, I was prepared to call the BBB and lodge a complaint. However, my experience with the last technician, Kyle, changed my mind, and I did not make that call.
Lesley Thalman
3 years ago
Mark was very polite! Although it took longer than expected (not his fault), they could come fast to check out our hot water heater and was able to install right after the check!
Jennifer Fuqua
7 months ago
From Meg Fuqua:Dauenhaur's plumber named Sean Kroger has serviced my home several times in the last few months. He is always professional, efficient, polite, and does an over the top job! I recommend him highly to any other customer, you will be happy with Sean's service. he was also great at answering questions and explaining why he was doing what he was doing and how he was doing it. I trust Sean to do the very best and I feel grateful every time he comes to work on my Plumbing.
Keith Frizzell
a year ago
Austin showed up on time. He did exactly what we asked him to do in a very timely manner. I would recommend Austin anytime.
Timothy Porter
2 months ago
We were having one of the worst days of our lives. Faucet to the washing machine upstairs broke in our new house. Chris came and was helpfull and calmed our nerves. Went above and beyond. Gave us a fair price for the work and pointed us in the direction of what to do next which has worked out great as well. Would call again in a minute for any problems that come up.
Alisha Hamilton
a month ago
Michael was great! He was kind, efficient, and very knowledgeable. I would definitely recommend Dauenhauer for all your plumbing needs.
Patrick McDaniel
2 years ago
I have used Dauenhauer Plumbing for multiple services while living at my current house. They have always been prompt, friendly, and very professional. They are very knowledgeable and I love how they talk through options with me in terms of how they could go about the fix/install/repair.Logan Carmack came out this time to do the water heater replacement/install. We talked through some issues we were having with a jetted tube upstairs and he gave us several options to help, but he also let us know that just by replacing the 16 year old unit things will be better. After we made our decision he got to work and had it down early in the afternoon! Very happy with the results.
Philip Bernard
11 months ago
I had a shower handle that was damaged beyond repair so had them come out. After watching me cut the drywall, use all of my tools (even a screwdriver) he proceeded to do 15 minutes of soldering a valve that I had already bought from a shower kit. He then pronounced it done. Stuff literally everywhere. No handle, nothing. Then charged me ….$650. No kidding. Told him no way and his boss even told him he was nuts. Only…$375 (reasonable for a Sunday if he had done a professional job). After having him try his best to do a professional job (I have no idea where the hardware that came with the new kit is- he clearly used the old screws that don’t quite fit) I paid him and had him leave. Then I took it all apart and installed a support behind the valve, put it together and cleaned it up. Will never use them again.
Earline Jones
3 years ago
Justin was very friendly and explained everything that he would be doing. He answered all my questions to my understanding. His co-worker Jason was very nice and helpful as well. Thank you Dauenhauer Plumbing for great workers and customer service.
They're fairly quick to come, but not good at making sure the issues are actually fixed before leaving. We've had them at our house *four times* in the last five days to (1) clear a clogged line through an existing cleanout and (2) fix a leaking toilet seal that they caused during the unclogging but charged us to fix anyway. It is *still* not fixed correctly despite nearly $700 in charges. Most recently, they sent someone who was rude and dismissive. Look elsewhere to save time and money.
Jaquelene Bradley
a year ago
Mark Mitchell did a toilet reinstallation and bathroom sink reinstallation. He left the space cleaner than he found it! Good communication and gave me recommendations for future changes I’m considering for the bathroom.
Arrived quickly. Professional. Fixed the issue. Cleaned up mess. Couldn’t be happier with their service.
Our technician Brad was great he went over all the details and explanation of issue. He was on time and professional.
Very professional, knowledgeable, and gave good details on procedures of the units and installation. All in all a very nice young man.
Have not decided on what until I want yet but if I do he will be in the top of my list.
Roshni Patrawala
a year ago
Both technicians were extremely courteous, prompt and skilled. They were very responsive and as long as I get this type of service consistently, I will definitely be a regular customer!
Alan knew his trade and performed it in a very efficient manner. He was pleasant to work with and professional in his conduct. I’m very pleased with how the job turned out.
Cindi Wayland
7 months ago
Josh and Kyle explained everything they were doing, what they discovered, and how to prevent problems from recurring. Both were polite and answered all my questions. They kept their work areas clean, and they focused on completing my job.
holley ashley
2 years ago
Absolutely horrible experience. I have called 4 times asking for an itemized bill and have yet to receive it. I spent 472$ on 45 minutes of work and my toilet is still running and leaking. I have been told numerous times, they would send me an itemized bill and still haven't. I will NEVER use them again and will proudly share on every platform how the have treated me.
Logan @ Dauenhauer helped to get us the best deal and fix our problem. Would recommend silent check valves for basement ejector or sump pump systems. OMG what a difference. Logan did an awesome job and explained in details our options. Thank u so much !!
Chinstrap Vlogs
4 months ago
Andrew came out today to verify another company's work due to massive leaking. He explained everything he had to do to complete his inspection and was very informative. From here on out Dauenhauer is my go to company. That's for all the help Andrew!!!
Nick was very nice, explained everything to me and completed a complicated job.
Peter D'Souza
4 years ago
Though I ended up not using Dauenhauer for a couple of reasons (no fault of theirs!), their response time was phenomenal! Seconds after I hung up, I had a confirmation email. Minutes later the plumber called me as he was on his way. I also received a second email confirmation with the plumbers name and photograph. This instills confidence in a customer. Thank you!
Mike Dunnigan
3 months ago
Michael did a great job. Courteous and on time. Communicated well before service call and during. Answered all my questions.
C Scott Hines
2 years ago
After a career in HVACR and now being retired, it was comforting to be able to rely on Jeremy’s youth and expertise to complete a small space repair for my wife and myself.He was not a sales driven repair tech but driven to providing cost effective solutions for seniors that met their needs and budget.My life experiences provided opportunities to serve as award winning retail manager, senior service tech and service manager for companies throughout the southwest Ohio region. Knowing many quality techs, I can state it was a pleasure for Jeremy to walk into our lives, Thank you Dauenhauer Plumbing, you’ll be my GO TO as we move forward.C. Scott HinesGeorgetown, Kentucky
On Monday, March 21, 2022, we had our hot water heater replaced. Andrew Dwyer was the technician who came to the house. He came on time, inspected the tank, gave us an estimate, and asked if we would like him to replace it right then. We said yes. He got to work immediately and seemed thorough. We were well pleased with his plumbing expertise and speed of working.However, there was one significant issue that we feel we must mention to protect Andrew and your other employees in similar future situations.The water tank is on our second floor, and we were somewhat surprised that one man alone was going to tackle getting the old and new tanks up/down the stairs. There was no problem taking the new tank upstairs. The problem occurred with the old tank coming down. A dolly was used to haul the tanks. However, there was no strapping of the tanks to the dolly and, on the way down, Andrew lost control of the tank and the tank slid down the final three or four stairs. As a result, our dry wall was marred and scuffed and, on one side of the stairs, gouged. There were a couple marks on the carpet, maybe from leaking sediment/water. The biggest damage was to the hard wood flooring at the bottom of the stairs. It received dents, scratches and gouges.Andrew was very apologetic and said that he would report the incident to the office. Actually, he was very shaken up that it had occurred. Indeed, we feel that he was very lucky he was not injured. He could have been trapped under the tank or broken an arm or leg. It seems that the accident might have been prevented if the tank had been secured to the dolly by one or more straps. It appeared that the water in the old tank may have shifted and/or Andrew lost his footing, resulting in the tank getting away from his control. Had the incident happened at the top of the stairs, it would have been much more serious. Our recommendation is that, in future jobs, the hot water tank be secured to the dolly and two persons be employed to move water tanks up and down stairs.
When the main line of our sewage was clogged, I immediately began calling local plumbers to get someone out here fast. No one was available except Dauenhauer! They were so responsive and had Josh at our house the very same day. Josh worked outside for several hours and did everything in his power to get the job done without costing us a fortune! He was forthcoming about price before he started working and kept me updated on his progress throughout.Once he left, I noticed one toilet upstairs was still not flushing. I called the office again, and to my surprise, Josh came back! Mind you, this was well after 5pm and he easily could have told us to wait until the next morning! When he got back to the house, he said he wanted to make sure we were taken care of because we had 3 young kids in the house-- this is just top notch customer service!I am so impressed with Josh's and Dauenhauer's willingness to provide excellent service. They truly went above and beyond to ensure all of our issues were resolved, and they did it at a very reasonable cost!I highly recommend this company and will use them for all future plumbing needs.
I had a great experience with this company. I was able to get same day service, and the tech was knowledgeable, friendly, punctual and respectful.
Josh Iranpour
9 months ago
Had a clogged/very slow draining sink. I did everything I could (without using chemicals). Called and within 2 hours technician was at my house. Drain was unclogged within the hour. Needed 50ft of auger, well beyond my DYI tools. Professional work, very pleased. Tech was Austin.
Alan was very efficient and courteous. Would highly recommend him for repairs.
They had appointment as soon as next day. Their technician, Jeremy, was professional and most important of all, did not give me a sales pitch. He knew his job in details.
We had a great experience with Mark and his new employee. They showed up, provided us with accurate information, and told us everything up front. Mark even suggested calling the water company which saved us from having to pay a huge bill.
Jessica Culver
a week ago
This company did repairs for a previous landlord of mine and I’m sure they did an average job. However, they did a job at my previous residence and put my email address in as the property manager’s email three years ago, and ever since I have been receiving all the confirmation, survey, follow up, “on the way”, and invoice emails the property manager of my previous residence should have been receiving. They aren’t a small leasing company, so it’s a lot of emails. I have reached out REPEATEDLY to get my email removed from their system to no avail. The lack of professionalism ensures I will never personally use their services. At the end of the day this is a small inconvenience and isn’t the end of the world, but this is my last ditch effort to get them to STOP EMAILING ME. PLEASE.
Robbie Ballard
8 months ago
Donivan arrived to my residence on Christmas Eve and was nothing short of phenomenal. While I called most plumbing companies just to be told there isn't much they could do to assist due to cold temperatures. When Donivan arrived he jumped right into action and explained a very thorough game plan on how we would thaw my frozen pipes. He made me feel as comfortable and calm during a very stressful time. Donivan should be recognized and rewarded from your company for an outstanding job. 5 stars!!
freddie6969 smith
2 years ago
I called Dauenhauer Plumbing because my water bill doubled from previous bill, indicating a water leak. They called when they were on the way. Two men arrived and started checking for the leak. Within 15 minutes, they had finished. They told me there was no leak and it was probably a bad meter reading and to call to have it read again. I asked what their fee was. They told me NO CHARGE !!! It is rare to find an honest company these days but Dauenhauer is. I HIGHLY RECOMMEND them. They are now on my call list for any future plumbing issues.
Thomas Shellenberg
a year ago
Austin was able to get so much done in 3 hours! I had a leak issue that I thought was coming from the bathroom down to the first floor but it ended up being from the washer box. While he was here he also identified an issue with the water heater, explaining what the contents probably looked like (nasty). After draining the old one, he was definitely right! They replaced the washer box and water heater very efficiently and professionally. Will definitely be giving him a call for any work in the future!
Both of my service repairmen were professional, friendly and kept me well informed on their progress. They gave me a courtesy call first- which I highly value in service calls. I vey much appreciated the honesty they communicated at all times. I will use this business again for my plumbing needs.
I would like to give a huge shout out to Anthony and Kyle, they came on a Sunday to replace my busted water heater they are very knowledgeable, personable, and professional, great team! I will recommend them to anybody looking for awesome plumbers. Great asset to Dauenhaur!
It cost over $300 to replace a flushing valve. They did come back when I called because the toilet needs plunging every few flushes. Of course it flushed fine with nothing in it when they came back so wouldn’t change anything. I’ve now had months of plunging every day and am still frustrated. The technician was kind and professional, but I still have a problem and paid a lot of money for a simple job.
Berry Driver
8 months ago
Older homes often have remaining plumbing fixtures that have never been updated. Dauenhauer Plumbing's service representative patiently and effectively completed the required fixture replacements in a superb manner. Based upon my satisfaction with the quality of work done and the price point for the services rendered, I highly recommend this competent Louisville company.
Chris Moss did a great job for me. He kept me informed as to the problem and the repair. I would certainly use Chris again.
Larry Francis
a month ago
The service was spectacular. I have a toilet that needed repaired and it took the plumber several trips, several attempts to obtain the correct parts, and he was in and out a few times. But, James did not give up. He kept in contact and was absolutely the most professional person that I've ever had service my home. I'd recommend him and Dauenhauer to anyone.
Sherri Howell
3 years ago
I was very impressed with the whole experience from the time I contacted the company to voice my problem and make an appointment to the very end of the service which was completed the very same evening I called. Marcus and Jordan both were very respectful, knowledgeable, and sufficient. Excellent experience!
Was a no show! Had an appointment between 10am to 2pm. Got a call from the office at 8:30pm stating that he had called and no answer fro us! I explained that he did call that morning at 11:28 and left a msg that he was in his way. Then received another call from him at 12:30 stating he has went to another call and we would be next in line. At 3pm after him not showing up I called the office and they said we where on the list for his last appointment.the she said we only have three people working today. I was not told that they would be short handed nor did they say that when I made the appointment. The part that was their BIG mistake was when she called me at 8:30 at night and said he called and there was no answer, we’ll I have a smart phone and it tell me when someone calls and the time of call. He lied and put the blame on us. What a duck head he is! I would not hire this company to do anything to my home as they are not professional at all. Donna Temple Lexington , KY
Complete replacement of all plumbing. Gas, water, and drain pipes.Also installed tankless water heater.Austin was extremely accommodating to our annoying changes throughout the process, and understood why we wanted things a certain way.Highly recommend asking specifically for his services.
William Summers
4 months ago
Daueanhauer really did a good job. They always do excellent work.
Keep up the good work.
About 20 minutes after the technician left, the leak started again. It had looked to be fixed when he was here.
Marlene Nichols
a year ago
Donivan Headrick and Nathaniel Davis came to my home on 10/15/21 to remove old kitchen sink and faucet and replace with new sink and faucet. They were very professional, gave me an estimate of cost before starting work, went about their work quietly and with great knowledge of what they were doing. I am very satisfied with the work they did and will use Dauenhauer Plumbing again when needed.
Absolutely great experiences with this plumber company. I’ve had others and the plumbers either mess things up or don’t give straight information. Every time it’s been a really pleasant professional experience. Highly highly recommend for sure
Beverly Stevenson
9 months ago
I had an emergency the day after Thanksgiving. My water tank blew out, and water covered my basement floor. My neighbor came and shut off the water and referred me to Dauenhauer Plumbing. When I called, a friendly voice answered, How can I make your day better. I knew I was in good hands. Eric Yost, a highly experienced plumber, came within a few hours. Eric diagnosed the problem, left, and returned with a new water tank. He installed the tank and removed the old tank in no time. The price was fair, and the warranty is excellent! Dauenhauer truly made my day better!
Matthew Olson
5 months ago
We needed a sewer clean out replacement, and asked for an estimate. They discovered things that other places had missed in their quote, including the direction of the sewer to the main, which was not straight out to the street. They also offered different levels of repair. When they technicians arrived, they worked quickly, efficiently, and communicated very well. They completed the work in half a day. Very impressed with this company.
Billie Welker
7 months ago
Excellent service representatives. Project was completed in a timely manner, and they cleaned work areas.
Crystal Prather
a year ago
I am so grateful that these guys came to save the day. I had a bad clog in my bathrooms that we couldn’t fix ourselves. I called several leaving messages, dauenhuer was the only place that even answered my call. With an impending ice storm coming they came the next day and took care of the problem in 30 minutes. The technicians were very friendly and got right to work. I would definitely recommend them.
I setup an appt. any the plumber contacted me that they were on the way. They were on time, courteous, and professional. They provided specific details and suggested several solutions, including one that saved significant money. Thank you for the great service!
Stephen Dilly
3 years ago
Dauenhauer was recommended by my regular plumber, who was booked up through the rest of the week. Dauenhauer replaced my water heater the same day I called them. Mike, the installer, was professional and courteous. The price was nearly the same as the price my plumber would have charged. Highly satisfied!
Nick Brooks
11 months ago
Fixed my garbage disposal, unexpectedly at no charge! Anthony was very professional, I would gladly hire them again for actual billable work in a heartbeat.
Whitley Collins
4 months ago
I have used Dauenhauer for going on 10 years now. I was so sure on my decision with them. After this experience I will never EVER call them again. They told me they had fixed several of my leaks and after paying them $30,000. My residents were back in the office telling me that they still had water pouring from there ceiling. I am so disappointed from this company due to the fact; when I asked them to come back to the same leak not once, twice, third, fourth time. Every single time it was something that go over looked and they had to charge for it again. I am so disappointed in this company and had very high hopes with them. I can say since they lost some very good employees. They have went down hill big time. I am more then disappointed. Instead of the manager calling and making it right. He sent someone who had no clue what he was doing and said we have to charge you again on something you have already paid not once 3 times on. This place is a joke and I highly suggest you call someone but this company. I have been let down and would had never dreamed this place would be nothing but stealing money from loyal customers. That’s what I call that when you have paid them for the service and the service has not been completed. Also when you try to get in touch with a manager you only call and get a call center. But of course since payment has been paid you never receive a call back from anyone like your told you would. Whatever has happened in the last year was not good for this company!!!!!!!! Don’t call this company unless it’s something February easy because they obviously can not handle big jobs. They want to take your money tell you the job is done and when you call back and tell them it’s still leaking they want to say we have to charge excessive amount of money. What a joke!!!!!!
He was fast and very good.
Zach and the Dauenhauer team did a fantastic job getting the sewer pipe and sump pump situations fixed. They kept me informed the whole time and were extremely professional, careful, and did great work. I would highly recommend them!
Nimisha Patel
3 weeks ago
Very Reasonable. Quality of work excellent.
Very professional- I understand how busy everyone is right now and sometimes people can’t take on jobs and with everyone being home more I would say more companies like this one is very busy right now .they was very professional on the phone with me - I appreciated that they took the time to talk to me and help me with any questions I had - I will call this company back in the future. The heart of Lexington Ky is the small business owners who make Lexington Ky a Better place to live Because of people like this company Thank you5 stars
I had multiple workers in my home over a span of a few days. They were always on time, polite and communicated alot of the details of the project to me along the way. Most of the their mess they did clean up. Did take off 1 star for the extra detail clean up that could have been done. For example, the room they worked in had my washer/dryer and shelves in it. I had to wipe them all down 3 times to get the layers of dirt and dust off them from the work done. No attempt was made to clean them off at all. I understand they aren't maids but I would have been satisfied with a small attempt. This doesn’t deter me from using them from future work though. They did an amazing job regardless and I know for future I need to either cover things myself or ask them to clean further before they leave.
Bryan Wilcox
9 months ago
Had a great experience. Hunter was punctual, professional and everyone was great to deal with when we needed quick service for a clogged drain. Would absolutely use again.
Denise Hirschi
5 months ago
We had them out initially, for a bathtub leak. Which they fixed with no problem. Then we decided on a rebuild of that faucet. They came back and took care of it. The technician, Steven, was great! He was kind, and respectful. He told me when he would do certain parts of the job (turning off water, getting parts, etc) and explained what was the cause of the problem, how he fixed it and so forth. It was easy to schedule and I felt at ease with him working in my home. Which is a big deal. I would highly recommend him and the other technicians I've been in contact with at Dauenhauer.
They came to look at the water heater and take measurements, said they'd be back the next morning at 9 am. The next morning, no phone call, nothing, I called THEM at 4:45 and they said they'd be there the next day. Next day some came , took measurements,left, never came back. I called again and they said they didn't have the water heater in stock. So this is on a Friday night now when they tell me they'll be back on MONDAY ! Little did I know they work 24 hrs a day an I'm not considered an emergency ! So it's freezing cold, no hot water for aweek and I'm not a emergency ! You'd think they'd go to Lowes or Home Depot and get the water heater !
Ronald Blakeley
3 months ago
Steve and Jared were great at finding the leak under the slab in closet and repairing it. Good job of cleaning up after.
I was so happy that Kyle Bowling was the plumber that was sent to take care of my plumbing problems. He was very professional and wow what a nice person. After he fixed everything he cleaned everything up. From now on I will request Kyle to be sent . He makes sure everything works as it should and won’t leave till it all works. Sending a big Hug to Kyle Bowling thank you so very much!
Angelica South
4 years ago
Only place in town that had appointments that day. Appreciated them texting me a picture of the tech so I knew would be at my door. Arrived 20 minutes early but called ahead to make sure that was ok. Super friendly and explained everything very well. Worked hard to figure out the problem and when he personally wasn’t qualified to fix it, gave suggestions and an amazing price for his work (with a coupon!). 5 stars... Logan is amazing! You can’t go wrong with Dauenhauer.
Chris did an excellent job! He explained everything that he did very well. I hope Dauenhauer Plumbing appreciates Chris' commitment to quality and customer satisfaction, because he went above and beyond what I initially expected from a plumbing service call. I will definitely call on him again for any plumbing issues that I may have.
Michael Reynolds was extremely friendly, professional and thorough. Michael arrived at our house at 9am ready to repair our broken toilet tank. Although he ran into numerous issues Michael kept working until the issue was resolved. We’re very pleased and appreciative of Michael’s expertise and work ethic!!!!!
Jesus Huertas
2 months ago
This is a great company, special Kudos to Joe Beshear
Mary Sehlinger
a month ago
They came the same day I called them and they came on time. They quickly assessed the situation and fixed the problem, which was not as serious as I feared. They cleaned up after themselves very thoroughly. The price was reasonable. Plus, they were very friendly! I will stick with them as my plumbers.
Our hot water stopped working on a Sunday night. Dauenhauer plumbing had Logan come out within 30 minutes of our call and he was incredibly helpful and nice. I would HIGHLY recommend this plumbing company and Logan as a technician.
Anthony is well mannered, trustworthy, and professional; I felt confident inviting him into my home. He knows his trade and performs it well. I’d recommend him and Dauenhauer plumbing without reservation, and will certainly be using them again, whenever the circumstance arises. Thank you.
Josh Edwards was a fantastic tech. He called to let me know he was on his way. Friendly, professional, and had the issue solved super fast. He even explained what had caused the issue. Top notch plumbing service and customer service from him for sure!
jason hughes
4 months ago
As usual, they did a good job at a fair price. Professional and on time.
Natalie Bovey
2 years ago
Anthony did an excellent job. He explained what needed to be done, gave me an estimate and got right to work. He removed the old water heater and installed the new one without any fuss or mess. Great company and great plumber! Trustworthy, polite, respectful!
Work was done to replace both a basement sewage ejection pump and a sewage pump that moved liquid from the septic tank to the leach lines. Dean was very courteous and professional and kept us fully informed during the repairs. I cannot say enough good things about our experience.
Worker came in asked what was wrong and I told him we had a leak in wall. He immediately frowned and said you'll have to call American leak detectors to find the leak then we'll come back and fix it. I'm like really? So I asked for the number which he didn't have, told me to Google it, then he left. Of course I called the leak detector company and they said they only do underground leaks and that I need to call a plumber like daunhower, they they have the same equipment as Any other plumber to find leaks. Very disappointed in this company.
Kyle removed and relaced shower fixtures including a new valve body. Also, he removed and replaced bathroom sink hot & cold water valves. His performance was timely, efficient, and professional. I give him the highest rating possible because his service is second to none.
Sewage is backing up in my basement. Called Dauenhauer. Dispatch said I would be the next stop. No one showed up, called, or texted. Called Thursday. Said I would be next stop. Sewage is still backing up. No one showed up, called, or texted. Called today (Friday). Sewage is still backing up. Said I would be next stop. Realized that I can't trust you and I have wasted three days waiting for you. I will try to find someone else and share my experience with your company.
Brandon and his partner showed up on time and put in a hard days work. It was very hot and the job turned out to be a little more complicated than first thought. The job was successfully completed. Even at the end of the day, Brandon was prepared and patient (though hot and tired) and willing to walk me through the work, explain and answer all my questions. Making appoint was easy, office staff was pleasant. Good experience.
Kelsee Jackson
3 months ago
They did a great job quick and fast and efficient
Thirsty Breeze
3 years ago
The plumber came within appointment window. He was able to diagnose the problem quickly that showed his experience and professionalism. He also found that v poll was not on the pipe that prevents air lock. He tried to fix the sump pump that was not kicking the water but running. He realized it won’t be fixable and with in an hour he came back with a new sump pump and fixed it in no time. The moment he plugged the new pump, it stated kicking out the water with force.I was happy that he took care of the issue.I would recommend him for further needs of plumbing services.
Had leaky cast iron sewer pipe in crawl space. Tried to patch it myself, but a new leak appeared in another location. Decided pipes were old and too far gone and needed to be replaced. Daunhauer did the job at a fair price. Took 2 guys 2 days to replace all cast iron in crawl space with PVC. I’m sure it was physically exhausting, but they got it done. I crawled under house to check it out. Work looked good to me.
I found Anthony to be courteous, knowledgeable, and proficient. He completed the job quickly and answsred all questions. I will use Dauenhauer for all future needs.
Michael Dixon
2 weeks ago
James Zhukov analyzed and diagnosed a very complicated plumbing problem and offered several possible solutions, then he helped us make the best choice for our situation.
Josh and his helper were very friendly, professional, and knowledgeable. They explained everything to me and also gave me some good advice about my drains.
Noah was excellent at clearing a plug in our storm sewer. He followed up by running a camera down the line to determine if there were breaks or cracks. I recommend Dauenhauer Plumbing without reservation.
I’ve used Dauenhauer plumbing multiple times now and they’ve always been responsive, professional, and fair on prices. Logan came to install a hot water heater on short notice. His service was great, he cleaned everything up after, explained how everything worked, and answered any questions I had.I won’t use any other business for my plumbing needs in Lexington.
We have a 96 year old bungalow with of coarse a toilet that is also that old. It began to leak and we were also having other issues with it and we didn't want to replace it. Chris was able to find replacement parts and was able to rebuild the toilet and we are very happy with the results
The plumber was highly skilled, highly professional, highly knowledgeable, on time, cleaned up after the job, and was very personable. I would be very happy to have him work for me again.
Evelyn Maison
2 years ago
The repair man was professional and respectful. He was also kind because he gave me seniors discount. I highly recommend him. Infact that is why I always use this company, because they always send good workmen.I give them five stars.
Ronald Vissing
a year ago
Kyle was one of the most knowledgeable plumbing technicians I've ever worked with. Everyone else insisted on just putting in a new WH but I knew it was only the gas valve and Kyle diagnosed and concurred. After sourcing one he installed it and it works perfect saving me over $1,000. Dauenhaurer may not have made as much on this repair job as installing a new WH, but they gained a customer for life and will make that up and more just on the word of mouth as I intend to tell my friends and neighbors that they are the ONLY service to use when it comes to plumbing and HVAC. Kudos to Kyle and I hope Dauenhauer hangs on to him for a long time. Super pleased with Dauenhauer!
KAYE THOMPSON
4 months ago
Technician Austin Maynard was very professional and informative. We are very happy with the installation of the hot water heater and would use this company again.
The team was professional and communicative. Would highly recommend. This is the third time I've had them out over the past few years, and it's always been a positive experience.
Mark was very thorough and pleasant during the repairs. The company was able to schedule me much sooner than many other places I called.
Without going into details, we were without water in our home and needed help fast. They came through with some great work! If i need help again they will be my first call. Highly recommended.
Jason Milstead
2 years ago
The service I received from Josh Edwards was prompt, professional and courteous. Communication with me about arrival times and price was great. And, the plumbing issue I had was repaired in a timely fashion. I would definitely call on Dauenhauer Plumbing again.
Jeffrey Neugebauer
2 months ago
Alan did a great job replacing our water heater. He's also an extremely nice guy.
Kimberly Coleman
2 years ago
Mike with Dauenhauer Plumbing was professional and friendly. Came at 8pm on a Saturday for a leaking water heater, yet showed no impatience at the late hour. Installed the new water heater right then.
Fantastic customer service!
Mayhem Miller
3 weeks ago
Dean is the man! Very knowledgeable.
Alexander Chapman
3 years ago
Our water heater pair (two 50 gallon units) went out so we called on a Wednesday and made appt. for Friday 8-10 AM window. They called at 8:30 on Friday stating they were on their way and Chris Moss and an associate showed up at 9. Chris quickly assessed our situation and advised us to replace the units as they were leaking and quoted us a price. We agreed and they began.They handled the draining and removal of the old units while the the replacement units were on the way.Thorough and neat workers, they also took the time to patiently explain what they were doing during the installation, and why (I am very inquisitive). They were also knowledgable about permits and building codes. They finished (including clean-up) by 12:30. A true no-hassle end-to-end experience.
Logan was knowledgable and professional! He was able to diagnose the issue and repair in the same day. We discussed a water softener also and he graciously offered to contact the company to come out and meet the same day! That was so helpful and appreciated!!
Claudia Brashear
2 months ago
the Technician was so great, respectful and did a wonderful job kept me informed of what he was doing. I'd certainly recommend them.
Edward Bridges
4 months ago
Chris and Nick made this untimely incident not only bearable but also, besides a great relief, enjoyable.
Corinne Hill
8 months ago
Very straightforward and honest, very professional and did great work! Fixed an emergency leak and was able to come out to location quicker than other companies. Great service!
Igor Voskresensky
2 years ago
Austin Maynard was our technician today. He was excellent and worked around our kitchen renovation and freshly placed tile. We have asked for him to come out and do our faucet and sink install. Thank you.
Loren came out to repair our sink. He was very friendly, knowledgeable, and courteous. I have always had very pleasant interactions with all staff. Highly recommend!
Set a appointment for estimate on some pieces replaced and a sink drain cleaned, they said would send someone to give me the proposal, but the guy said when he got there he couldn't do the drain only certain trucks have the snakes on them.
Alan is very good at his trade. Did an extremely good job in a timely fashion.I would use them again if needed.
Betty Reese
10 months ago
My technician was Nathanial Davis and his assistant was, I believe, Travis. My home is an older home and I needed to have the old water heater removed from a very tight spot and a new one installed. They worked diligently to accomplish this and get it working for me. Both were very polite and a pleasure to work with. I would recommend them for any plumbing problem.
Leisa Pisor
11 months ago
Loren was fantastic, helped us clear two issues quickly. He was very friendly and easy to work with.
Tina Moorhead
3 years ago
They called me 30 minutes before they were to arrive like promised. I also received a text with a picture of who would be coming to my home. He resolved my issue quickly and without making a mess. I was also given a price BEFORE he began so that I could determine if I wanted to proceed. The price was great.
Patrick Perryman
3 weeks ago
Highly recommend! Chris Moss was fast, thorough, and also very friendly. You can tell he cared and did an amazing job. They also scheduled the appointment and fixed all within the same day. Best of the best.
Dauenhauer did a lot of work for me over a period of about 3 weeks. While their plumbers were friendly, they were extremely over-priced. The first plumber who came out charged me almost $1k because he thought there was a clog in a toilet drain line and he kept cutting sections of the pipe out to try to find it. Everytime he cut and repaired a section he charged me another $300. A clog wasn't even the main issue. $1k and this was before any work at all was done. This was just cutting up my ceiling and walls and trying to find an imaginary clog.They also left a huge mess when they left. I called to talk to a supervisor about it and the lady in the office, Suzanne, was extremely rude to me and told me that leaving a huge mess was just how plumbers were. After I insisted that it was outside of the norm, she finally said she would have the supervisor call me. When the supervisor Ben did come out and saw the huge mess he was extremely apologetic and helped to rectify the situation. That was the most positive part of my experience with this company, and if it weren't for Ben and how he handled the situation, I'd have just given this company one star.
Chanting Mallet
2 years ago
We called for an emergency toilet repair in the middle of the night, and had a representative on-site early the next afternoon. Our technician was prompt, candid, and professional. He explained exactly what the problem was, and helped remedy the situation quickly. Very happy with our service, will recommend this company to others.
Josh Begley
11 months ago
Fast, responsive, courteous, professional. Very clear expectations and details from the beginning. Really good about informing you of potential unseen costs and keeping you in the loop throughout the hole process. It would be great if all businesses went to this level of detail with communication and customer service. Mark installed a water heater for us and was exceptional. He even found an old pair of channel locks in my flower bed I’d forgotten about. They were all rusty. He sprayed them down with WD4 and scrubbed them clean just for the heck of it. I will call them back for any future needs. Excellent company.
Larry and Alex were awesome. Larry came out on Christmas Day to assess the problem with our hot water tank and was back the next day to replace it. The guys were professional, efficient, and friendly. We highly recommend them.
This was our first time using Dauenhauer plumbing and we will be using them from now on .They were very efficient with time and did an excellent job. They fixed several issues that we had and there pricing was very fair. We are going to recommend them to all our friends and truly appreciate how helpful and friendly they are.
Chandra Boley
2 years ago
Mark did a great job finding and repairing a gas leak located in our basement. He was professional, straightforward, and thorough in his repairs. Highly recommend!
Not Yet Bluegrass
4 months ago
Excellent experience! So happy with the finished work. Austin explained all along the way what he was doing to our plumbing. Very professional and courteous. Will definitely use again and highly recommend.
Randy O'Neal
5 months ago
We had copper pipes which sprang a leak. Larry, from Dauenhauer Plumbing, was prompt and efficient. He was able to resolve the issue quickly. We were expecting to have to get a new shower valve, but upon closer inspection, we had developed a pinhole leak in our supply line. Great transparency and quick, efficient work. I'd recommend them anytime!
Austin was very professional and knowledgeable. He was able to properly diagnose my issue and explain the fix so that I could understand what was going on. I will use Dauenhauer again!
Mr. Krupp took several minutes to listen to what was happening with our plumbing and asked questions as well as looked at the various plumbing locations in the house (each bathroom, shower, sink...). He was able to locate the source of the problem, which included raw sewage leaking through our kitchen soffit and light fixtures from the upstairs plumbing. He cut a hole in the ceiling and soffit at the exact location of the issue and discovered that the previous plumbing company (that we called the day before) had burst the p-trap in the master shower while attempting to snake a plugged toilet in the bathroom down hall, which was the source of the issue. Kyle replaced the trap and part of the pvc pipe and also corrected the plumbing from a job we had done four years prior. He explained what he was doing with each step and answered any and all questions we had. They then pulled the toilet that was the original issue and cleared that clog within 5 minutes.He also made sure to lay plastic over our counters and floors before working and took the time to clean before leaving the job.Mr. Krupp was effecient, polite, and professional from start to finish.
Quality service by knowledgeable technician. Did exactly what was needed. Took care of unique conditions professionally. Nearly expensive charge for service..
Josh Tackett with Dauenhauer Plumbing was able to provide same day, early am service on a leaking hot water tank. The service was prompt, clean, timely, efficient and provided some learning with shut off valves. Both technicians took care when removing the 75 gallon tank up the flight of stairs to ensure no damage was incurred. Pricing seemed fair, especially for same day service. Would recommend!
Katelyn Thomas
4 months ago
My husband and I just purchased a new house and had an issue with a drain clog that caused water to leak. The gentlemen during our visit were professional, explained everything well, and did a fantastic job!Update: We hired Dauenhauer to come back out and update some of our very old pipes. Mark spent several days working hard to make sure we were satisfied with everything. As mentioned like our previous technicians, Mark showed us all of the work completed, explained everything to us very well, and was professional and friendly the entire time. We are so grateful for the Dauenhauer team!
Had them replace a water heater Excellent work. they noticed a leak in another part of the plumbing at my office and had them come back and repair that! Both times professional, prompt, and completed quickly.
hedwig devine
4 months ago
Very knowledgeable, professional and personable. Mark found and fixed a really baffling problem I had with my toilet. I highly recommend him.
Trudy Hamilton
2 years ago
JD came one day and diagnosed the problem. He vented the valve overnight and returned next morning and completed the job.He was very professional and personable. I trusted him for the correct diagnosis and resolution.I would definitely recommend JD and Dauenhauer Plumbing and will use them again.
First, Dauenhauer's was the only company who came out to my house on Sunday (of Father's Day). Even more importantly, the guy they sent (Ben Hawkins) was 1) smart, coming up with creative ideas to problems, 2) friendly, and 3) professional. From now on, I will only use Ben for my plumbing issues. If the company is reading this, GIVE BEN A RAISE. DON'T LET HIM LEAVE.
Michael Berdine
2 years ago
Chris Moss was outstanding. We had a pipe burst at my mother's house and she has dimentia. He was aware of the protocol and repaired the problem surprising quick. Over and above. Insulated the problematic area. Highly recommend and an asset to the only plumbing company I employ. A professional not just an hourly. 👍👍
Debra Dickerson
4 months ago
The service man was very helpful, walking us through toilet selection and the install process. And the service was affordable and well done.
Brittany Jewell
2 years ago
Mr. Reynolds was absolutely wonderful! I appreciated how he was knowledgeable, as well as took the time to explain the situation and what it would mean to me as a new home owner. I had to get a new sub pump installed and I now have a new one with a three year warranty from Dauenhauer, which is a lot of peace of mind for someone on a budget. Thank you Micheal! 10/10 job.
Anthony was very nice and knowledgeable. I was very impressed with the quickness of the service. I will definitely tell everyone about Dauenhauer’s services.
Jason Carpenter
a year ago
Great service! We had an underground boiler pipe bust and the guys gave us ip front pricing before repairs were made. Thanks for great service!
I can not comment on their quality of work because I decided not to use them based on: not prioritizing their booked appointments and not properly delegating their work and unprofessionalism.If I schedule between 2-4 and you call at 1230 wanting to come and I am at work, why would take another job that could potentially cause you to miss my appointment? This happened and there was no effort to get anyone out to keep my scheduled time!When I contacted dispatch they acted like it was not a big deal and they didn’t know when I could get a plumber out to look at my problem. I scheduled at a time that they offered and was convenient to my schedule!They tried to push my appointment all they way in to the next week! Now if 4pm on a a Friday and I still have a leak that needs to be fixed!DO NOT USE THIS COMPANY!
Tyler Mastin
2 months ago
Mark was incredibly helpful and explained everything to me in an easy to understand way
Nathan Straub
a month ago
This was my personal experience, yours may vary.I have used Dauenhauer in the past and had been pleased, however this time around I had a fairly poor experience worth providing feedback on.I called a couple weeks ago to have our two AC units inspected. One of the units was operating but not blowing cold air, unrelated to ambient temperature or time of day. The technician who came out was polite and explained what he found honestly, checking all systems, pressures, coolant levels, etc. and saying that all systems “checked out good” so maybe “it’s just that it’s hot out.” We went over options as to why it may not be blowing cold air, refrigerant, pressures, systems, unit age, etc. I was told everything operationally checked out good and that (the technician) couldn’t figure out why it wasn’t cooling. He was the HVAC technician, I took him at his word. My business and expertise is elsewhere, that’s why I called a recommended professional.After a week of the same, poor to no performance from the AC unit, I decided to schedule another appointment with Dauenhauer.In the meantime, knowing something was just not right with the unit, I was referenced to an independent HVAC professional with 30 years of experience who was able to come out the next day.That independent HVAC technician diagnosed the problem (a compressor capacitor not operating at necessary levels) and fixed it in less than 30 minutes. I explained my previous experience with Dauenhauer and frustration about how something so operationally vital to any mechanical unit shouldn’t be hard to troubleshoot and correct. In his words: “No quality HVAC technician should miss a faulty capacitor.”With AC now fixed, I called Dauenhauer to cancel my upcoming appointment. When asked the reason for cancelling? I politely described the reasoning and that the issue that they couldn’t find had been diagnosed and fixed in less than 30 mins by someone else.There was no remorse, not even an apology for not being able to diagnose or fix the problem during their inspection, no offer of good-faith for poor performance, or even a “well, I’m glad you got it fixed”.Just no response or anything.I understand that all systems require technical experience. I understand that ability comes through experience. But if my business or my guys that work for me couldn’t solve a problem for a client, I would make every effort to rectify the problem and I’d take it personally if someone else was able to solve a problem that I couldn’t even identify.My experience was that: they didn’t care that they provided a technician who couldn’t diagnose and fix what (as relayed by another HVAC technician) to be a “blatantly obvious problem”, then didn’t apologize, or even provide any sort of good-faith statement knowing that I had paid them to essentially do nothing, and then had to go elsewhere to pay another technician to fix what theirs couldn’t even diagnose.In my opinion, that’s a pretty poor experience in my book, regardless of industry. And their response (or lack thereof) to someone else being able to quickly, and easily fix what they couldn’t, has me choosing to never do business with them again.
Southern Solutions
2 years ago
Donald Thomas was in our facility about an hour after the owner mentioned to a service rep that we had a leak that was aggravating in the employee restroom. He was on the call about an issue he was having at his home. Mr. Thomas came in diagnosed our problem went to the supply house to get the parts and had the flush valve fixed in about another hour. I would strongly recommend Dauenhauer Plumbing to anyone I know in need of a plumber.
We were very pleased that William Jones showed up earlier than expected; efficiently fixed the problem and was very nice in the process. We hope to use him again for future plumbing needs.
After having no luck finding plumbers to prepare a walk-in shower, we called Dauenhauer and they came right away, did an estimate and showed up when they said they would. Work was done well and on budget. Would use them again!
Debbie K Johnson
3 months ago
The tech was so experienced. He told me what to get and was very very knowledgeable.
Marty Keith KY-Lexington
a year ago
Austin and his crew were very professional, timely, and friendly. They ensured everything was working and cleaned up leaving everything perfect. I would definitely recommend Austin and his team at Dauenhauer for any of your heating, air, or plumbing needs!
Their quick response, upfront and fair pricing, and guarantee is why I continue to use them.
Liset Misheff
a month ago
The company repaired a leaky water spicket quickly. We have used this company many times and have always been pleased with the quality of work and the professionalism.
Robin Wheatley
2 weeks ago
Chris and Nick were very professional and provided me with excellent service! I could not be happier with the results. They were very prompt and trustworthy! They went above and beyond to find a solution for the problem. Thank you again Chris and Nick for the excellent service which you provided!
Jenny Hampton
9 months ago
Steven was great! He was honest, helpful and proud of his work! We will be asking for him again in the future.
After calling around multiple places and leaving messages on a weekend, the Dauenhauer team answered when I called. The technician was prompt and communicated great with me and our home warranty people. Very knowledgeable staff and the work quality was great and speedy. Very reasonable pricing as well.
Placed a call Tuesday evening, Josh was here by 10 am Wednesday to fix our clogged drain. He took his time to diagnose the problem, and swiftly fixed it! Very thankful for Josh, job well done sir!
Rhonda Brashear
2 years ago
Kyle did a fantastic job fixing my water heater. He was efficient, friendly and very respectful of my home. Will definitely use Dauenhauer again!
Very professional and did an excellent job with our water heater replacement and the waterline pressure regulator.
Keerthana Kumar
a year ago
Best possible service! They provide a free estimate, reasonable rates, incredibly friendly service, and skillful repairs. I am so grateful for their services, especially in a time where even garnering a response is difficult.
Jabeaujo Palmer
a year ago
After two previous estimates from two other companies that averaged $200 didn't work out I decided to call Dauenhauer. I needed a kitchen faucet and garbage disposal replaced and a bathroom faucet replaced, all of which we already had on hand. Neither was an emergency. Company was quick to dispatch a tech give me an estimate and was ready to do the labor if we agreed to the estimate. They were quick, responsive, friendly and very professional. I was excited because I hadn't been able to find someone to do it. The only downside was I did not expect the estimate to be almost $650. Seriously I can buy a brand new sink for both my kitchen and my bathroom for that much money. I still would recommend to call them and at least get an estimate, but don't be surprised if the cost is outrageous.
harold mingo
3 months ago
Austin was easy to talk to. Put things in easy to understand terms. Was patient when I had questions. Made a not so good process easier to take.
Colin Garner
7 months ago
Great service and very professional. Flexible and very responsive - significantly better than other, more marketed, competitors in the area.
kyle zimmerman
2 years ago
Mike did absolutely amazing job and he was over-the-top friendly. When he arrived we had both of our daughters sleeping for their nap’s and he was working with us every step of the way as quietly as he could be, and went above and beyond for us while also fixing the leak very quick. Highly recommend this company quick professional and got the job done right.
Responded quickly to our need. Jeremy did a great job explaining things to us, we felt confident in the decision making process.Highly recommend this group. We would not hesitate to use again.Thanks Dauenhauer!
Outside main water pipe busted underground. Located underneath the sunroom into the wall foundation into the house crawlspace. Job completed in three hours
Stephen Haggerty
a year ago
Called for a leaky faucet handle. Came out same day. Professional, knowledgeable, and courteous. Andy was great, and pointed out the issue and other tips. Apparently, the plumber we hired a month or so ago chose to replace a part with something that was too big and already in bad shape. Andy fixed it and from this point forward, we will use Dauenhauer (Andy, specifically if we can get him back). Thank you!
Brad Lovelace
2 months ago
We had an emergency leak in a house we were working on. They had a worker dispatched to my job within the hour. He assessed the situation, went and got parts, and had it fixed in no time. I give him an A+!
My third hire of Antonio - he is professional and very competent.
My cost was right within the estimated price ranges that I have researched. I would hire him and Dauenhauer again.
Wesley Campbell
2 years ago
Mark Mitchell and his helper Chris have been at my house all afternoon working their butts off to fix my drain. They've been friendly, patient and doing a great job. Highly recommend Dauenhauer! Very fair price too!
Great work! Professional and prompt. Worked to find the cheapest and most effective solution to my problem. Saved me money! Will definitely call them again.
Justin Miles
3 months ago
Ted and Eric helped us walk through getting a new water heater installed in a timely & friendly manner.We have used others in the past, but none meet the personal and professional standards set forth by Dauenhauer.Justin Miles
I have used many plumbers from Dauenhauer and have always gotten great service that was delivered professionally and on time. Today, Tony and Taylor came out and repaired my garbage disposal in no time flat! They also gave me a heads up to start budgeting for a new one since this would would likely last a year or less. I appreciate this so I can plan. Great companies hire great people!
Raleigh Deaton
a month ago
Yes. Alex. & Ben came on a very timely manner,, and replaced my kitchen faucet. They did an excellent and very professional job in a quick time. We appreciate their smooth work and love our new faucet. Thanks you guys.
Norah Anderson
5 years ago
Best experience with a trade in 18 years and we've done a lot of home repair and remodeling. Ben Cloud and his crew did an amazing job cutting concrete and installing new plumbing for a basement bath project. Responsive, skilled, pleasant and cooperative, Ben worked the schedule to get our job done right and as quick as possible. He reworked his original quote to get it in our budget. He then brought in Diamond Cut Concrete to cut & jackhammer our existing basement floor. Jimmy then came in with Mike to reroute and install all new shower and vanity drains and vents. Diamond cut then returned the next day to fill in with new concrete & to remove the cut concrete from the site. Everyone was great to work with! We couldn't be happier especially after they charged actual time and parts which reduced the cost significantly from the original quote! A great outfit. We'll be calling them for all our plumbing needs. Thank you Ben!
Patricia Clark
a year ago
It is rare that one feels they are getting the best advice that doesn't require the most expensive offer on their plate! The two gentlemen who came to my rescue (one whose name was Ben) gave me, what I considered the best advice and most relief I could expect finacially. I thought I would need to spend $1,400. on two new toilets, when in fact, they explained why my toilets were the best on the market and all they needed were new guts and a system check up. The cost was minimal compared to my original thought and they got the job done in a short time. I will aske for them again when the need arises. Thank you, Dauenhauer!
Josh Edwards was friendly, personable, and arrived on time. He was able to unclog the drain line which contained paper towels and roots in about an hour. I'm very happy with Josh and Dauenhauer!
Outstanding Service from Dauenhauer Plumbing | Heating & Air in Lexington KY. Jacob Wells arrived as scheduled, gave us an 'easy to understand' estimate on the work that needed to be done. Returned the next day 'on time' and did a wonderful job with the installation. Thank You Jacob Wells for displaying exceptional 'Professional Customer Service'.
Called Sunday morning & was told they could come out later that afternoon. Was not expecting to be serviced so soon. Anthony was very professional & took care of my problem right away. He explained what was wrong & what needed to be done to resolve it. Very happy with his work & will not hesitate to use him again.
Mike was absolutely amazing! We will be requesting him for our future needs. He explained what he was doing and was very kind while he was here. Thank you so much!
Julie Ganucheau
2 years ago
We had a water heater that wasn’t heating. Anthony did a great job checking everything out and providing several options, explaining everything. We ended up replacing our water heater as it was close to 9 years old. He was thorough, very nice to work with. Highly recommend! Thanks Anthony for a job well done!
Deborah Gillis
2 years ago
First off…I am in Bardstown. Service was excellent! Friendly, courteous technician. Very personable and great attention to detail. Clean up after they were done. Except for the problem solved, you would not know they had been in my house.
Daniel Epperly
a year ago
2 workers came to my house and did an excellent job. I am 100% satisfied with the guys who did the work. With Dauenhauer you pay for their reputable name, so if you're in need of reliable help go with Dauenhauer, but there are cheaper options available if you have the time to wait.
Kevin Horvay
4 months ago
Have new 3 options to fix sink and what their recommendation was, appreciate the honesty
Carroll Miller
9 months ago
Can't say enough good things. These guys were punctual, friendly, and were competent in the work they completed. I will definitely call Dauenhauer for all my home plumbing needs.
Lorenzo Villalobos
4 years ago
Chris Moss at Dauenhauer Plumbing is by far the most transparent, diligent, friendly, and hardworking plumbers I've had the privilege of working with. He arrived in a timely manner with a willingness to take on whatever I had! My nearly 100 year old home wasn't one to back down and Chris stuck to it exhausted multiple tactics and techniques to ensure the job was to right, the first time. He left us with a job well done and a smile on our faces... I have MOST definitely found my plumber!
Amanda Arnold
11 months ago
Very quick response and arrival times and very professional. Took time to answer questions and explain repairs. Took no time to find the part and repair my toilet. Will use again in the future. Thanks!
Mike Rafferty had a heck of a job to get my water heater out of the closet. He was professional and got the hot water heater replaced. They got out to us on Christmas Eve so that we could turn our water back on.
John Merritt is the best drain man I've ever seen. I've owned my home and several rentals for 44 years, and he is professional, polite and extremely talented in his business. John is go to person.
I recently bought a home in Lexington and we had our inspector conduct a camera survey of our sewer line prior to purchase and the report that followed was dismal at best. Another local plumber was contacted to give an estimate on repairs and it was simply staggering. We refused to pass up on the home we had our hearts tied into and upon completion of the sale we contacted the plumbers who had helped us before in a pinch, Daeunhauer. Tony and Taylor showed up to do their inspection of the sewer lateral and instead of massive repairs costing thousands and resulting in the removal of a bathroom floor and excavation of the backyard they concluded the pipe may just need an extensive deep clean. Tony and Taylor returned with correct equipment and while it wasn't an emergency they worked well into the evening for hours cleaning all 70' of the pipe to a sparkling clean. This pipe had clearly never been serviced since it was installed and while the cleaning did cost some money it was insignificant to the original estimate of repairs. We were sent a before and after video and Tony and Taylor did a phenomenal job. This is why we will continue to use plumbers from Daeunhauer. Thank you Tony and thank you Taylor you remediated a problem and saved us thousands of dollars!The Keith Family
Brad was great! I have heat again!
Also, my dog liked him, as with your other techs.
Vince Taylor
2 months ago
Austin was professional and efficient. He explained he work as he went and how I can prevent this issue in the future. I will recommend Dauenhauer to everyone and will use them again when plumbing issues arise.
Vince
We called for an estimate, got some dippy guy who came out of our attic and suggested we sell our house due to the difficulty of replacing attic plumbing. At that point, we just wanted him out of our house!!!He quoted us more than double to have our house replumbed in Pex. We had entire house replumbed in Uponor for less than half of what he quoted.
Mark Mitchell was awesome. He listened as I explained the situation, offered suggestions, and described various potential outcomes would be. He was kind and professional. We enjoyed having Mark as our technician and we think Dauenhauer is GREAT!
Cary Robertson
a week ago
8/23/23 - Can't stop, won't stop! We did some preventative maintenance on our ancient system and upgraded a water heater for a future bathroom remodel. Mike was THE BEST person to work on this. It was hot and complicated but he just got the job done and was so professional the whole time. Love this company!12/27/23 - I'll comment every time because I love this company so much. Anthony came today to identify the source of water staining our ceiling. We just had a major freeze and a pipe froze. He was professional and helped easily determine the source of the water. I will always work with Dauenhauer.They keep being awesome so I keep updating this review!! On 7/1 Andy and Daniel came to deal with a clogged drain. It was resolved in no time and they gave me great insights for some future improvements. Thanks again!!FOURTH GREAT EXPERIENCE TODAY:Got them to hook up gas to my ancient fireplace. Took all day and Jeremy was AWESOME!!I can't say enough good things about Dauenhauer. They have come to my house twice now and fixed some complicated problems. I have a 100 year old house and the plumbing is never straight forward. This team is easy to schedule (even same day), reasonably priced, and committed to fixing a problem that required two trips to the hardware store and an unexpected pipe replacement. John was great and the other gentleman who helped us last time (can't remember his name) was also fantastic. Make this your GO TO plumbing solution. You won't be disappointed.
They did a good job installing a new water heater. They stayed late until the job was done. I will use them again on future plumbing repairs. Trustworthiness is something more businesses should strive for.
We had 2 other plumbers recommended to us but neither ever called us back, which is fine with me because I discovered Dauenhauer. The lady I spoke with when I called was super helpful and kind, considering I always struggle explaining things of this nature.. We needed our reverse osmosis uninstalled and a new disposal installed. Mike and the guy helping him, wish I'd gotten his name, were both great. They were neat and super polite. The disposal is working great. They are definitely who I'll be calling when I need a plumber again.
nightdriver30
2 years ago
Plumber came out and diagnosed the problem right away. This is what I expected from them having using them in the past. It was simple but they had to order a part. So I was please order the part and let me know to come back and install. 2 weeks later nothing, I call the office trying to find out what was going on and was basically given the run around for FOUR days. I called every day being professional and I never received a call back after being promised contact from someone. Having used them in the past and receiving 5 start service then I am stunned at this type of service or lack there of. I will be finding a new company to handle all my rentals now sadly. The only thing I can think of that is different now is that the tenant is POC and wondering if that is why they don't want the job.
Mike Dempsey fixed a complete clog I had in my kitchen sink. He was very professional and polite and completed the job in a timely manner. I would recommend him and Dauenhauer for any type of plumbing problems or issues.
I had a laundry list of jobs needing to be done. This was a 6 hour list of jobs. All were done quickly and efficiently. My technician was on time, wearing a mask, with a great attitude. Each job went smooth as silk, (he made it seem) I would hire him again and feel confident in his ability to get things done without any hesitation. An added bonus was his ability to greet the dogs with sincere caring. Thank you.
I contacted Dauenhauer twice to schedule an appointment. Three days later, they've still never bothered to call or contact me. They obviously don't want good business, so they can suck it while I find someone else who isn't worthless.
Clint Ravencraft
4 days ago
Service appointment was 8-10, received notification tech was en route at 9:55, did not arrive until 1130 so I had to juggle some meetings. That being said, tech (Loren Taylor Wright) was incredible. I’m certain the scheduling was not his fault. I explained my odd issue (smell that I couldn’t figure out for months), he listened intently and almost immediately found the source of the problem. Ran out to get parts, and fixed it quickly. Even leak tested components not involved in the fix.
Elvira Kirkland
4 months ago
Diagnosed problem quickly and made repair. Tristan was professional and personable.
Traci Crowder
2 years ago
Mark and Daryl did a great job explaining everything to us. Mark went to bat for our family in communicating with the city about the damage to the sewage line. Even when the city wouldn’t take any responsibility to cover the damage, Mark and Daryl did everything they could to help us out. They were easy to work with and did a great job! Highly recommend.
Gene “Peggy” Cron
2 years ago
I am a Landlord and I require service that is responsive and knowledgeable. Maynard went beyond expectations with my project. I made an error selecting the toilet to be installed. He search the known sources for the correct toilet size. He located one, but it required traveling to Lexington (the install was in Nicholasville) to obtain it. I can’t say enough about how respectful I am, when I find a dedicated professional.
Rebecca Tucker
2 years ago
Mr. Mitchell was professional and work was excellent. Explained what he did and why,also demonstrated appliance to make sure we were safe in operating it. Observed COVID-19 precautions.
This was our first experience with this company and will Not be our last for any plumbing needs. This company responded to our service call the very next day and completed our repair within 24 hours. The job was a lot more intense and involved than expected and nothing but excellent service . Everyone we spoke to were very nice and gave great customer care.However , our technician Logan was great . He gave excellent customer service and knew his job very well. He was so thorough getting the job done and explained everything.We will definitely contact Dauenhauer for any future plumbing needs as well as recommending them.
Christine Smothers
4 years ago
Very easy to make an appointment. Quick, prompt, professional same day service. Kyle was great - courteous and clearly explained things to me. Hopefully I won't have any additional plumbing issues, but if I do - I know who to call.
Technicians arrived within an hour of requesting an emergency dispatch despite it being after office hours, helped us contain the situation, came back the next day to replace our very old boiler, and answered all the questions we had. The rep on the phone was so understanding, promptly took actions and made comprehensive suggestions, all of which are so helpful when you are mildly panicking with water going everywhere lolTheir pricing was also very generous. Highly recommended!
Hannah Conley
7 months ago
Absolutely fantastic! I am so happy with the service provided, and John, our technician, was so nice and professional!
Pauline Hunter
a year ago
Very satisfied with Mark Mitchell's work. Pleasant to have on the job.Appreciate Mark's help in reworking a difficult bathroom.Ditto to the previous post. Always grateful to Mark for his excellent, reliable work.Mark totally rebuilt the plumbing for wash basin and toilet. Thankful for his good work.Thanks for identifying, and repairing, issues that would become future problems.Installed two sump pumps in a narrow crawl space. Difficult, time-consuming job. Corrected a years-long problem, created by the original home builder.
Christina Ward
2 years ago
They performed a tub install at a Maysville property and did a good job with the installation. We were not expecting that we would have to hire an additional contractor and incur additional expense to fix the drywall that was cut to install the tub. They said that they were not able to do the drywall repair. Good response time and good work overall.
Catherine Coggins
a month ago
Larry Higgins confirmed the problem that I thought had caused the leak in my guest bathroom and found another one. He fixed everything after returning to the shop for a part he didn’t have on the truck. He also checked the apartment below mine, which had received the leaked water, both before making the repairs in my bathroom and afterwards. I am a satisfied customer, and my neighbor is happy to have a dry bathroom again.
Addison Hosea
a month ago
Stephen quickly diagnosed the problem, and had what he needed for the repair on his truck. <45 minutes later, the leak was repaired.Update: I used Dauenhauer again. Michael provided excellent service at a decent price when installing a replacement kitchen sink faucet.
Barbara Plymale
a year ago
Due to water backing up in our shower and the possibility it could be a backup in the outside sewer, I was told to call Dauenhauer by my HOA.When the plumbers came out I was told that the cost to clear the drain if the problem was inside the house would be $239!! The plumbers were very nice and courteous; but the cost is WAY out of line Because they were already at my home I went ahead and had them do the job. They showed me that hair had been the cause of the clog. Lesson learned. Next time I will take a different course of action.
Anthony Jones and the gentleman with him, i am sorry i have misplaced his name, both did a great job opening up my drain line out to the main hookup at the street. they were very courteous and knowledgeable and fixed the problem in a short time. i appreciate their professional services.
Cory Carmichael
2 years ago
had a huge leak that i needed fixed immediately. the individual that worked in the office was very nice. he told me it would be about 4 weeks, but then i told him it was an emergency, and after putting me on hold for a couple mins he told me they would be out in a couple hours. Logan and his partner were nice, understanding, and quick. i didn't have to check on them or explain things i didn't understand, they had already found and assessed the leak. and they had it fixed before i even knew it, and i didn't have to keep my club closed. will definitely be using this company again.
William Kennedy
10 months ago
Professional, quick, and quality work. He kept me informed every step of the way and explained what they were doing and why they were doing it. Also gave me tips to prevent the issue in the future.
Appreciate that they worked us into their busy Saturday schedule. We had a birthday dinner scheduled, guests to eat at our home for the next day. My kitchen sink was totally stopped up--not functioning. I needed help fast!
Logan was extremely professional, friendly, and offered great advice. He solved both of my issues in one afternoon, and the price was very affordable. Highly recommend both the company and this specific employee.
It's striking. Other plumbers, other a.c. repair folks we have used always know what the problem is, without the least doubt. Some of them know it (loudly) even as they are walking up the driveway before they have seen the problem in question. Facts don't deter them. Investigation is something they don't need to do. But in two cases -- plumbing a year ago and fixing the exhaust fan of the a.c. today, Dauenhauer takes the old fashioned approach. They investigate. They check out the machinery or the pipes. They test it with wires and instruments. They look it over thoroughly. Then they make their judgment, and odds are, their judgment is right. So Isaac Watts did today. Polite, outgoing, ready to explain in clear language what was wrong and what could fix it, his visit was well worth waiting for, and -- as far as I can tell -- seems to have been just what needed to be done. I can't think of a better testimonial for the firm, and this, in a serial complainer like myself, is saying plenty.
Mia Williams
2 months ago
Chris came on time with a colleague and patiently interacted with my home warranty upon request. I was able to leave him in my home while I went to take an exam with no worries. He completed quality work, left a clean space afterwards, and was very responsive the entire time. Thank you Chris Moss!
The heating and cooling gentleman that showed up at our house was early very kind talkative about what he was doing in the quote was a fair price.
Anthony Rubin was friendly, respectful, arrived on time, and explained the problem and the repair in easy to understand terms. The finished work was done in a timely manner and with expert workmanship. He has my trust with any future repair.
Dallan Wright
3 years ago
Nobody likes that moment when you step into the shower and find out your water heater has decided it's been a good run, but they're leaving you to spend more time with their family at the recycling center. And nobody is excited to fork over the cash for a new unit, but Mike was not only a professional, but a very enjoyable person to talk with. The system is now running great with minimal interruption and I didn't have to do any of the work. What more would you want?
Steve Rafferty
a year ago
Do not recommend. Came out to see what needed to be done. Told me they would be back in a.m. That was 2 weeks ago. Can't get them to respond to my many calls. Will never use again
John was professional and was easy to talk with. Left everything clean. Did a great job!
Robert Hurley
8 months ago
We had a water pipe bust on a Friday evening of Christmas weekend. Steven was our tech & did a tremendous job getting us squared away with water during the chaotic time. Highly recommend working with Steven and the team at Dauenhauer!
Pam Robinson
4 months ago
Was on time and very professional. Checked rest of unit after replacing compressor on air conditioner explained everything he did and reasonable priced.
Pamela Holbrook
5 years ago
I called yesterday and was given 8am - 1pm to make it to my place. They called me 30 minutes in advance and I went home and they got me fixed up perfectly! My regular plumber had a 2 week wait, so I was thrilled. I expected it to be a big, bad fix and it was not a big deal at all. The guy was great!
Ryan did a great job. He checked the toilet first to see what it's doing. Explained several options to address the issue: auger the toilet drain, or remove the toilet to check the drain line, or replace the toilet; no pressure on us. We chose the first option, he augured the toilet drain, then rechecked the flushing flow several times. He also gave us several tips to try to prevent recurrence.I will definitely call them next time I need a plumber!
Austin did a fantastic job! He took the time to answer all of our questions as we addressed all the plumbing problems in the house. Will definitely use Dauenhauer for any of our future plumbing needs!
I’ve used other companies and what I appreciate about this one, they are cost efficient and does an excellent job. I’ve had other companies that have price gauged, had to keep coming back and charged ridiculous amounts for small jobs. I appreciate this company with the service it provides!
Good, fast response to a plumbing emergency. Professional conduct and solid workmanship. Would use again!
Kevin Marshall
4 months ago
Great service and fast. We had a gas leak and it was fixed within two hours. Anthony our technician was excellent!!
Charles Ritchie
3 years ago
Gas hot water heat was out during the Thanksgiving weekend. Called and they were able to come out on the same Saturday in a pouring rain and replace the water heater. Great job to Mark Mitchell! Gentlemen knew what they were doing and took the time to explain how to relight the pilot flight and the functionality of the new water heater. Would definitely call them again!
Stephanie Beckman
a year ago
I HIGHLY recommend this company. Sorry for long review, but it’s worth reading. Dauenhaur’s will be my go-to plumber from now on. I recently had issues w/ tiny black bugs coming out of the bathroom drains. Totally grossed me out and was frustrating. I tried Green Gobbler twice, it only helped temporarily. Per my exterminator’s rec, I called two plumbing companies to evaluate whether there was an issue, needed a deep-cleaning, etc.. as the bugs created a breeding ground in my pipes. Dauenhaur’s was the first company I called, the scheduler knew exactly what I was talking about, as she had similar issues at her apartment. I got an appt for next day. I called a 2nd company, also had great reviews, who was available same day. The 2nd company was quick, unprofessional, wasn’t wearing uniforms, etc. They said I needed to replace my entire pipe/drainage system to the end of the house, reset my toilet, possibly have sub-flooring replaced (which they don’t do, so I’d have to hire a contractor); they quoted $4,800-$7,800 for their job alone. THANK GOODNESS I had scheduled Dauenhaur’s for the following day. Unlike the other company, Dauenhauer’s employees were respectful, top-notch and knowledgeable. JD and Austin were AMAZING. He was thorough in his evaluation and spent more time in the bathroom/crawl space then the other company’s entire visit. They stated NONE of the work I was quoted the day before was needed! The only thing he recommend in the future was possibly reset my toilet, but that was only if the bugs didn’t go away after trying home remedies to clear out the pipes/breeding ground. He called his supervisor for advice, he recommended trying something acidic, like lemon juice. The bugs are gone. I can’t THANK them enough for their honesty and expert opinion, especially as a single female. They saved me several $1,000s, unnecessary inconvenience, mess and work. THANK YOU FOR BEING AN HONEST COMPANY WITH INTEGRITY AND VALUES and hiring quality, respectful employees! It’s definitely rare these days. I can’t praise JD and Austin, enough!
Robin Lavoie
8 months ago
Very professional. Knew what he was doing. I will use them again. Tristan did a fantastic job. Thank you for saving me.
Quentin Stephenson
9 months ago
Very professional company. scheduled appointment at short notice, was transparent and finished the job on time. Wouldn’t hesitate to use them again!
Conner and his partner replaced two sump pumps and a waste station ejector. They did a fantastic job!!! It was a three day job and they arrived early worked throughout the day, did a great job and cleaned up the job site. We were grateful to Conner and the Dauenhauer for completing this work in a timely manner. Absolutely great work !!!!
Jennifer Cooper
10 months ago
I had Dauenhauer out to my new home to clean the air ducts and to install a new water line under my kitchen sink. Both the plumber and the HVAC guys were able to come out on the same day and got everything done at once! The HVAC guys even taught me a few things about my new wifi thermostat and the plumber was great about explaining his work. I was impressed and would use them again!
Jennifer Williams
2 weeks ago
This company was excellent professional responsive in a timely manner very polite and helpful! I would definitely recommend and use in again.
Matthew Heil
11 months ago
Andrew (and his colleague, whose name I unfortunately did not catch) from Dauenhauer were super professional, fast, and even came in a bit cheaper than expected. He let me know what my options were and walked me through what he was going to do so I felt comfortable with what they were doing. And the work was fast and high quality! Really can't recommend Dauenhauer enough.
Andrew was very prompt and professional. Explained things very well. I was very impressed regarding the ease to make an online appointment. Would recommend Dauenhauer and Andrew for plumbing services.
We came home from the hospital with our newborn daughter on a Sunday to a clogged kitchen sink. Derrick with Dauenhauer showed up and unclogged the sink. When putting the plumbing back together he noticed some fittings weren't the best and decided to come back the next day with new fittings to make sure we didn't have any future issues.He was courteous and respectful of the fact we had a newborn in the house. Will use him for all future needs!
David Foley
11 months ago
Dauenhauer installed a new water line for me at my farm. They were super responsive, offered a fair price, and did a great job. Their communication, especially from Zack, was outstanding. Will use again.
Douglas Wilcox
a year ago
The technicians and plumbers assigned to our job were excellent. They diagnosed and resolved the situation in a timely manner. They were professional and explained what needed to be done. Top notch employees.
Excellent job. Joe is very professional and and very efficient. We had issues with our Toto toilet and I have tried several plumbers with no success. Joe fix it. Thank you Joe! I highly recommend Joe for plumbing work.
Both times that I have used Dauenhauer Plumbing, they have been efficient, quick, detailed, and professional. They were able to come out, assess the situation, and schedule the time to make the repairs that same day. I won't use another plumber in the area again.
Marcus and crew is great. They’ve done multiple jobs in my house and it’s always a pleasant experience. The latest was installing a gas cooktop. Will ask for them again. Good crew. Dauenhauer is fortunate to have them.
Thomas Knight Jr.
2 weeks ago
Fixed several leaks. Very polite and neat. Will use again.
Juliana Christensen
2 years ago
Derrick was knowledgeable and efficient. Not only did he resolve our issue, but also instructed and taught us what to do if it happened again in the future. He was very honest, kind, and patient. We were referred to Dauenhauer Plumbing via Voices of Versailles Facebook page where other individuals in the community recommended them and had very positive experiences with them as well. So we were very grateful! Also their website was very easy to schedule a service call for our plumbing issue which made things even more accommodating. We could schedule according to our needs and time frame along with receiving a text to confirm our appointment. Would definitely use them again and recommend them to anyone with plumbing issues.
Jacob was able to promptly diagnose and repair a mysterious leak. Very competent and professional service!
Eileen Jones
5 months ago
Alex repaired a gas line under our home that was leaking .
He was wonderful .
Our plumber, Chris, called ahead to tell us he was on his way. He arrived promptly, assessed the problem, explained and then implemented the solution. Very pleased with the results. And very grateful.
We were having problems with our hot water running to cold quickly. We scheduled an appt to have them come look at our water tank. All they did was turn up the water temperature and charged me $184 to do it. Not only did this NOT fix the problem, but it left me feeling taken advantage of. My husband was not home when they stopped by. My husband and I have reached out to the company multiple times and no one has contacted us back. Very disappointed to say the least.
Heather Bellardine
3 years ago
John came out an hour after I called for an appointment, he was great! Told me the problem, gave me a price and fixed my sink! He was very kind and explained everything he was doing. I would highly recommend John and Dauenhauer Plumbing.
Janie Cottrell
5 months ago
The technician did a great job. He fixed our problem and was very professional and polite
Called for a quote on a new, larger gas water heater and Justin & Derrick were out within a few hours. Got my quote which was about $200 less than a competitor. So scheduled the work for the next day. Better to replace the water heater BEFORE it was a wet, messy, inconvenient necessity! Justin and Derrick came again to my home. Were quick and thorough. Very confident, friendly and trustworthy individuals to have in your home. I’ve stuck with Dauenhauer Plumbing since they had worked on a badly clogged kitchen sink that clogged all the way out to the lines! I purchased a new disposal when mine finally died and Dauenhauer guys were out within a day to install it for me. They even noticed the line wasn’t running downhill causing some of the problem. So they fixed that too! I have complete confidence in this company now.
Cindy Rigsby
7 months ago
We had our utility faucet for washer fixed. He did a great job. Would recommend to anyone.
Daniel did a great job, was courteous and professional and answered all my questions. I would recommend the company to family and friends.
My experience with Dauenhauer was a complete disappointment. They did not provide accurate quotes and left me TWICE with a system that failed 10 minutes after the technician left. In fact after a new water heater install they left me with a leak.
Deborah Fortel
3 years ago
A leak under the kitchen sink made a mess. We called for an appointment l late in the afternoon and got an appointment the next morning. The plumber was on time, knowledgeable, and helpful. He diagnosed the problem quickly, and came back later in the afternoon to install the new faucet we purchased in the meantime. He cleaned up everything and offered some good maintenance tips.This is a fan letter. Thank you, Cotton Beal!
Sarah Neslund
4 years ago
Dauenhauer plumbing is amazing, respond in a timely manner, are fair with their assessments, and very nice. I had a small leak in an upstairs toilet that they diagnosed on the first visit on a busy holiday weekend. We decided not to do anything at that first visit because it was so small. A month later we had them come back because the leak persisted and grew. They came out promptly, diagnosed again, fixed the toilet, and did not charge us for the second visit even though the price of the second visit was greater than the first. Very impressed.
Jan Hensley-Gibson
a month ago
Excellent knowledge and checked everything and made recommendations.
Kelly Shufeldt
3 weeks ago
I had multiple plumbing issues in my newly purchased home. Taylor Wright did an outstanding job. He was professional, courteous, and very knowledgeable. He explained every issue and made sure I understood each process before troubleshooting and fixing. Great work! Thank you so much. 🙏🏼
Glenna Callihan
a year ago
They replace a kitchen sink within 2 hours - a job my husband has promised to do for 2 years. The guys arrived when scheduled, and they were patient with me when I interrupted them to ask questions.
Talann Leighton
5 years ago
I called to schedule an appointment for a leaking shower faucet. They gave me a 5 hour window to come to my home. There is no reason why any business should give a 5 hour window for a service. It doesn't matter if there are emergency plumbing problems that arise, I wont wait around for 5 hours. I called a different plumbing company and they were at my home within an hour of me scheduling it. In fact, the Plumber was finished by the time Dauenhauer called me back to see if I was available during their 5 hour window. That's pretty sad. I really hope this business understands the value of time in the future. I don't want to come across as some pretentious entitled person because I didn't get my way. I just think a 5 hour window is absurd.Dauenhauer was my first call because of a radio advertisement. If you are searching for a plumber, I would suggest going elsewhere if they give you a 5 hour window.
Tattoo Charlie's
2 years ago
Donald Donny was very kind, and respectful of our studio.He was a pleasure to work with, and showed no sign of fuss, when we wanted to be EXTRA thorough of his work.Throughout our entire experience, he called before he arrived, knocked upon arrival, wore a mask the entire appointment, and got the job done quickly AND efficiently.
Mark let me know each step of the repair, and what he was going to do next. After I got home and talked to my husband, he was angry about the cost. $630 to fix a dripping faucet!
Kaitlyn McCane
a year ago
Loved the service we received! We had an estimated time frame of 10-5, and he was here before 10:30! Good value and got the job done! Will use again.
Absolutely the best service. Completed the job replacing our old water heater in one day. Very courteous, professional, experienced and reliable. I never call anyone else.
Tony Reynolds
2 years ago
Kyle was prompt, courteous and quickly effected the water heater replacement. He also gladly agreed to unclog the drain in our bathroom. He also thoroughly cleaned up any mess the replacement or repairs made.
Jake Chamness
6 months ago
Cannot recommend Anthony Jones enough. He and his team were prompt and extremely helpful and thorough. I will be exclusively using him in the future for any problems and will recommend him to friends and family in the future. A+++ service.
Alan Entenmann
10 months ago
Austin did a sewer camera run and it went well. He located the problem. He reported the findings to his office, via video and a request for a repair bid. I have not heard from the office,It’s been 2 business days. I am expecting a call
Mark A. Johnson
2 weeks ago
I have used Dauenauer Plumbing several times and always receive good service. Chris Moss did a great job and he was friendly and professional.
Good communication and let me know what was going on. Did what it took to remedy the situation. I would use them again
Aaron Riggs SFG
a year ago
Other companies couldn't fit me in for a week or more, the entire time I had two leaks in the main. Dauenhaier knew that was costing me, showed up to give a quote with the equipment they needed, and had me fixed up the same day!
Jeremy showed up on the fly after hours and inspected my haunted toilets. The ghost was passive-aggressively dormant and he couldn’t find anything wrong. Charged for the after-hours call and nothing else. Much appreciated. Jeremy is a nice dude and I’ll call him again in a heartbeat.
Gretchen Blackburn
4 months ago
Chris was professional, courteous, on time and very helpful! I highly recommend him!
Daelyn S. was great! He was professional, respectful and informative. I will definitely be requesting him for future needs. He gained my trust and I dont trust easily. Great job Daelyn!
Diana C. Littrell
8 months ago
Serviceman was very professional, knowledgeable and completed the work needed in a timely manner. Thank you Dauenhauer.
Masters Property Management
Winchester, Ky
Lisa & BJ Santiago
7 months ago
About a year plus ag we previously had several things done. We renovated our home, they installed several thing it was a good experience- back then. NOT ANY MORE.I read reviews to help with my decisions so I had to unfortunately leave a bad one. To help the next person.I had someone come out, he said nothing's wrong with sump pump...and called Spotless for water mitigation. That was helpful.After a series of calls and the technician saying I gotta finish another job and he will be back....and never call or show up....I would call office to check on him. ...they said I'm next....after 4 daysdays....I called someone else..they came out...changed out sump pump, repaired a PVC pipe...done.After it was done....at 5pm on 4th...a technician called and said he could come to fix. I said I'msorry. Told my story. He said I will have manager call you. 2 people said a manager would call. It's now the next day and no manager has called.It's a real shame. Steer clear.
Kenneth Martin
2 years ago
Kitchen sink completely blocked by use of the garbage disposal. The team from Dauenhauer were completely professional, and friendly in describing what they would do, the cost, and ready to answer my questions. This was my first time using this plumbing company and I was totally satisfied with their work. The technicians were knowledgable, and gave me confidence that they would be able to correct my problem.
Tyler Bernero
3 years ago
Chris did such a great job! Upfront and honest about the problem/cost and quickly repaired our wobbly toilet. He did it right even reinforced it to prevent future problems from coming up, which not everyone would do. 5 out of 5. Would recommend.
Balance Emblem
5 months ago
Amazing Company, look no further. Just give them a call.
Josh Tackett was my technician throughout the entire job and his professionalism combined with quality of work made calling Dauenhauer the best decision I could’ve made. I’m sure there are other companies that can do the required job but it makes all the difference in the world when a company sends a person like Josh to represent your business. I’ll definitely recommend your company because of him.
Kyle was fabulous! He saved us on a weekend. He got to us quickly, was personable and friendly as well as professional. Best of all he fixed our issue!
Keldon tube
10 months ago
Got me taken care of super quick! Other companies were called first and told us they couldn't help. Dauenhauer came out quickly and had me up and running in a couple of hours!!
Richard Fannin
3 years ago
Mark Mitchell called about an hour before he got here. He was extremely nice and professional. He listened to what I had already tried and made the correct assessment. It took a little longer than I expected but he did a great job. I'll be calling on him the next time I need plumbing help.
Jennifer York
2 years ago
This was the second time I have called Dauenhauer Plumbing, last spring I had a water leak in the main line coming into the house and then today my sump pump quit working. Donald Thomas replaced my sump today while training a new technician, and they were both friendly and professional. They arrived at their scheduled time and the estimate was correct, they replaced the sump pump and cleaned up when they were done. Their prices were comparable to others but they have always been prompt and efficient. While I hope I don't have any further plumping issues, I know who I will call if I do.
Juan Murillo
11 months ago
Kyle showed up and was very professional and just a down earth guy. Showed me what was wrong, gave me an estimate and explained why things would have to be done. Hope not to have to use them again, but if we do, won’t hesitate to call. Highly recommend
Patrick O'Brien
3 months ago
The tech Jacob Wells was excellent. He did a great job and was prompt and professional. The price was STEEP, however, that’s not the technicians fault.
The is a large plumbing company with a large overhead and we the consumers pay for that.
Hot water expansion tank had leak on a Saturday evening. Called and 30 min later they were here. Got a new hot water heater and not really a bad price for a Saturday evening call. I am very greatful for the convenient availability. Thank you all so much! You are very appreciated!!!
We had a great experience with Dauenhauer Plumbing in Lexington - Anthony was very knowledgeable and friendly. Very relieved to have our plumbing issues fixed quickly.
Angie Schneider
5 months ago
Chris went over and above - you don't see that type of service these days. Was pleasantly surprised.
I recently found myself needing to replace my HVAC system. I solicited quotes from four different businesses and Dauenhauer came in lowest with comparable equipment and a great warranty. They were back to install two days later. Very responsive and good service!
Amazing service! Issac came to fix an issue with our A/C a few weeks ago and got us signed up for the VIP services so we could get an inspection. He returned for the inspection and found an issue with a part installed by another company late last year. He wrote up the report and took photos, which allowed for us to request a refund from the previous company. I was able to text him yesterday to schedule the service, and he had the part this morning!He returned today to replace the damaged part, and was finished in less than 30 minutes! He also sent photos of the job before, during, and after for our records. Isaac is super knowledgeable, helpful, professional, and was available quickly. I am super happy with this service and will only use them in the future.
Super easy to schedule an appointment, incredibly nice staff, and great value! We use them every time!
Doug Harridson
4 months ago
Jacob was a very pleasant and competent young man. Displayed knowledge beyond his years. He was on time, courteous, and very proficient. I will call on him again if the need arises. Good job Jacob.😀👏👍
Dauenhauer's service person, David Boston, was friendly, knowledgeable, prompt, and totally professional in all regards.
Laura Bratcher-Page
4 years ago
Justin & Derek are fantastic! The window that the office gave was 12-5, but Justin called about 10:45 and asked if they could come in 10 minutes—and they did! Problem solved, with no charge for adjusting a toilet the had installed a few months ago. Great service! Thank you!
Technician arrived a few minutes earlier than scheduled. Messaged me to announce arrival. Careful assessment of problem and professional response to questions. Tech then stayed just long enough to confirm no other leaks occurred. I am completely satisfied with the total quality of this business and each of the employees with whom I had contact. I will definitely use them again and would strongly endorse their service,
Katherine Music
9 months ago
JD was a fantastic technician. He came in, diagnosed the problem, and quickly solved it. Would highly recommend!
William Bridges
4 months ago
Charged way too much for service and then repairs not done properly! Find another company
Josh and the other technician were super helpful and got done what I needed quickly. They were able to find my septic tank, access the lid, and determine my septic tank needed pumping. They cleared a blockage at the intake to the tank to buy me a couple of days to get the tank pumped. They also fixed a cleanout outside the house by re-gluing it. I paid about $270 for an hour of work, which I thought was a little high but they were very helpful and knowledgeable. Sometimes, you have to pay for the experience and knowledge. :)
Mayla McKeehan
2 years ago
Logan was polite and hardworking! He did an excellent job. I’m looking forward to his estimate on a bathroom shower repair which we need done ASAP. Thank you!
Ask for Austin Maynard, him and his crew do great work, very responsive, good follow through!
Water heater went out called in around 8am. Anthony called to tell me he would be here in about 15 minutes and showed up on time around 10-10:30. Diagnosed the problem explained throughly what he was going to do the cost and time to finish. Anthony left picked up new water heater came back installed and explained all he had done ask if I had any questions and said call him if any problems came up. Thanked me for my business took the old water heater off and was gone. Very professional, very thorough in explaining procedure and finished and cleaned up area in timely manner.
Stephanie Barnett
a year ago
Anthony was calm and collected. He worked efficiently and was extraordinarily knowledgeable. Anthony was personable throughout the visit, answered all questions I had, and finished within a single hour examining, diagnosing, and fixing all my plumbing issues.Update:Used them a second time and had just as wonderful experiences with Jacob. He quickly assessed and repaired my toilet with ease. They have the fastest and best plumbing crew you could ask for.
The plumber who repaired our water heater, Steven Hawkins, was excellent, efficient, and friendly. We will contact Dauenhauer for our next plumbing needs (hopefully, not soon!), and I will request that Mr. Hawkins be assigned to our job.
Becky Thrasher
a year ago
I definitely recommend Dauenhauer. I had am emergency service, and they had me on their calendar same day. The technician was in my driveway pulling out before I could get there as I had to leave work, but he waited for me to get home and I seriously appreciate it. He was so nice and fixed my issue I was so very thankful, such a nice guy. The office ladies were probably sick of me calling because I had so many questions, but they were so nice every time!! Will definitely use them again.
Scott Miller
5 months ago
Ben has been to my house on a number of occasions and is always professional and creative in coming up with solutions to my issues. He also presents options and the best course of action both long term and short term and ensures the work is completed timely with high quality. They came out to repair my sump pump prior to us having to leave for several days which caused us great concern if it wasn't working properly. He was able to complete the service in less than an hour and give us some piece of mind.
Dave Hendrick
2 years ago
Dauenhauer Plumbing did a excellent job replacing my Kitchen faucet and shut off valves. They were reliable showing up when they said they would. Jeremy Jones was very professional, courteous, and got the old one out and the new one in no time at all. They charged me a great price, and I am very happy with the service I received. I will use them in the future, and I highly recommend this plumbing company.
David Earnest
3 years ago
I called Dauenhauer Plumbing when I broke the kitchen drain off at the wall while doing my own plumbing. Dean Gaunce came to our house at 6:00 pm on the same day and had it fixed and all back together in an hour. The company and Dean were courteous and professional, I would definitely recommend them.
William Perkins
5 months ago
They were very responsive and identified the issue quickly as well as suggestions on preventing future issues.
Bailey Manning
6 months ago
We called Dauenhauer at 10pm on a Friday night for what we thought was a busted pipe and they sent someone quickly. He was friendly, described the issue and his solution thoroughly. He was so knowledgeable about what the root cause was that we called them again later in the week to have that addressed. The next visit went just as smoothly. Will use them any time I need service.
daviska parker
2 years ago
Josh edwards came over and did such an awesome job!!they were able to fit me ASAP and we’re reasonably priced!! They even went above and beyond and briefed the city on the situation!! I will definitely be using this company again!!
Grand Finale Design
4 years ago
Used them to repair leak in pipe. When kitchen cabinets were installed when our home was built, a nail pierced a pipe. This company was punctual, efficient, gave great service, and we would definitely use them again!
Dave Cunningham
a year ago
Austin Maynard was our plumber and excellent to work with. We weren’t quite sure what the source of our issue was and he identified it quickly and suggested repairs. He explained thoroughly and was very knowledgeable. I’d definitely use this company again and request Austin.
Randy Deitrich
3 weeks ago
Work was completed in a timely & efficient manner. Answered all my questions. Left me with a very positive impression.
Anthony Rubin and Anthony Smith did an outstanding job installing a new water heater. They were professional, friendly, and left the area in good order.
I had some dripping in my laundry room plumbing repaired yesterday. So far so good, but they say it is warranted for a year. I will call them again in the future with any plumbing needs that arise. Mile and Ryan were professional, honest and friendly. No one ever likes to pay the bill,haha, but this was the best experience I have had with a plumbing business in 25 years. Thank you. Yes, I would recommend them.
Although it took two visits and cost a bit more than we felt was justified, what we needed done was done.
Professional, did good work, explained the options.
Had a second service, new water heater. They were again very good. Fast, explained everything, I'm very satisfied.
Anthony Smith was my technician and he did a excellent job. He was very friendly and went straight to work. Anthony found a leak behind the wall in the bathroom he gave me all the options to get to the leak. Anthony got to the leak and repaired it in timely manner. I would highly recommend Anthony Smith!
Technicians were extremely professional and knowledgeable. Work was completed quickly and the area left spotless. This will certainly be our go to organization in the future without a doubt. Thank you Dauenhauer!
Shanean shabazz
8 months ago
Eric was very polite and friendly when he entered my house. He was very knowledgeable about the job he was performing. I felt good after he finished the job and he gave me some pointers on what I need to look out for or do if I have any concerns after he leaves.
Isaac Watts is professionalism personified. Great job on our cooling unit problem. Excellent communication, prompt and knowledgeable. Thank you Isaac and Dauenhauer!
Kyle Bowling did an outstanding job. Responsive ,Professional, knowledgeable, respectful a real asset to his company. When I need service again I will ask for him
Gayla Jessie
4 months ago
They checked for leaks in my inside and outside water pipes and did repairs accordingly.
Vickie Mayfield
6 months ago
Sean was honest and diligent. He gave excellent advice and explained circumstances to me. He went beyond what was expected!!!
Isaac did what was best for me instead of throwing parts at the issue. Thank you.
We were pleased with the job that Mark Mitchell and his assistant did in removing all galvanized pipes and replacing them with PEX at our house. They started and finished the work when promised and did quality work. What more could you ask for?
Thomas Johnson
3 years ago
Derrek did a great job with my plumbing issue. Went the extra mile to try to solve it for us. Would recommend Dauenhauer and Derrek with out reservation! I will be calling to get the next phase of my repair done very soon. Thank you!
Marie Robertson
8 months ago
Arrived on time. Courteous. Good diagnostics. Repair successful. Tested before leaving.
The tech did an excellent job and was friendly and professional.
Mr. Mitchell was very professional, fair, and efficient. The work done is excellent. I will definitely call him again and highly recommend him to others.
Tony Jones and Loren Taylor Wright were great. Very fairly response and quick appointment. They quickly found the issue. Discussed worst and best case scenarios for the sewer issue. Fixed it quickly and well They were incredible to work with and I would hire them again anytime. I couldn't have asked for a better solution when the sewer issue happened. So polite and nice as well.
Melanie Martin
9 months ago
I recently remodeled a bathroom, I needed 2 new toilets and sick fixtures to be installed. Andrew Dwyer is a 5 star employee!!! He did a fantastic job! He was prompt, professional, and I trust his work implicitly. Always a great experience with them - very professional and committed to get the job done RIGHT!
You can count on Dauenhauer Plumbing employees to be very reliable, professional, and prompt. When I arrived home yesterday to find my expansion tank leaking, I knew who to call right away. My message was correctly relayed to Mike, who called to confirm an arrival time. He and his associate technician (also a Mike!) replaced the leaking tank and explained what I should turn off and unplug should this happen again. I am very confident that their work is top notch.
Joetta Jouett
2 years ago
Our plumber Mike Reynolds was punctual, friendly, professional and knowledgeable. He stayed on task and answered all of our questions, my husband and I learned a lot from him. We will make recommendations for this company to our friends that may need plumbing services and we will use Mike for all or our future needs, most importantly, all Covid-19 precautions were followed. Thank you Mike!
John came to our home and worked on our laundry drain line. He and Anthony cleared the line, then ran a camera into the pipe for inspection.John has a wealth of knowledge and experience to assist everyone.We will be calling Dauenhauer Plumbing for our future needs. Very satisfied.Thank you!
Jeanne Meyers
a month ago
Cory was very knowledgeable the quality of work was exceptional.
We had an emergency with our grinder/septic and John, Justin, Josh and Chris treated it as an emergency, were very knowledgeable, explained everything as they worked through it all, and got us up and running timely. They also were very nice guys. This is who we would call again should the need arise. Thanks guys!
Kayla Patterson
2 years ago
The folks at Dauenhauer were extremely friendly and flexible. They really seemed to care about providing the best and most affordable service, and they worked hard to ensure that our water heater was replaced as soon as possible.
Sterling Star
9 months ago
Bought Moen shower kit after a leak, I messed up the valve so I called plumber. He shows up and tells me to get a Delta valve. I buy it and have them back out next day. Well low and behold the delta isn't compatible after they welded the delta valve in!Called them back and tells me we bought wrong thing but charged 184 to put on a faucet. After $280+ the 1st visit that screwed me!Rip off and incompetent! 450 dollars down the drain, and still no shower!?!?!
As luck would have it our a/c went down 48 hours before we were scheduled to leave for vacation during a record setting heat wave.Isaac was able to make it out to us within 24 hours of our request, was personable and more than willing to help us understand what was going on with our unit.We were back up and running the same day. He is a great American!
Anna Bartley
11 months ago
Mark was prompt, and professional. He was thorough with his assessment, and provided vital information I needed to make the right decision for my repairs. He was happy to provide me with the cost of each of my options, and did not pressure me. All my questions were answered, and all my concerns were addressed. I am thankful for Mark and Dauenhauer Plumbing.
Jennifer Williams
9 months ago
Dauenhauer HVAC & Plumbing replaced my furnace, as well as my hot water heater. They did so very professionally, and also recommended the best units for my home and my needs, and did so in a very timely, courteous, and respectful manner. On top of that, the job was completed much more quickly than I had anticipated, and they even cleaned up after themselves, leaving me with virtually nothing to do once the job was completed.
Eva Pettitt
10 months ago
Great guys told me everything that they were doing.very professional. Very pleased with the job.
Thank you
Eva Pettitt
Phillip Harper
7 months ago
Job well done. but I think 750.00 dollars was a bit too high, for 30 ft. flex gas line .
Josh Edwards is a polite young man who did a great job at our house. He made the repairs and everything is working as it should. We will be calling Dauenhauer Plumbing in the future.
Dauenhauer Plumbing and our technician Chris Petre are awesome. A pleasure to have in the house! He does a great job, explains how to use everything, leaves the place neat as a pin and my dogs think he's the best. Can't say enough what a great experience this has been.
Anthony was very friendly and professional. He installed four faucets and hoses. I’m very pleased with the job he did and the ease of making the appointments online.
Clyde Taylor
8 months ago
Ben Hawkins did a excellent job installing my water heater.
I recommend him to anyone
Andy was very professional and figured out our water leak in a timely manner. Andy made the repair needed and completed the work needed.
Harriette Friedlander
3 months ago
Our basement backed up the Friday of Memorial Day. They answered promptly and had someone there in three hours. The technician was courteous, skilled, and took the time to explain what happened. Great service
Clayton Hutton
11 months ago
We just bought our house three weeks ago nothing like everything falling apart. guy came out kinda late which I seriously appreciate. I think you guys should fix your billing system to where we can add a tip by card I don’t carry cash nor can I normally get it. But your tech definitely deserved it thank u
The person was on time and very professional. He quickly identified the problem and it was quickly repaired. I will not hesitate to call Dauenhauer Plumbing if need be in the future.
Chuck Grieshaber
2 years ago
Austin worked with me to find the best location and type of installation of a new hybrid water heater and water softener. He also advised me on the materials that would best work with my equipment. Work was professionally completed as if he was doing the work for his own house. I will be using him for all my future plumbing needs..
We have a vacation rental house in Lexington. It's rented mostly on the weekends, so when we need a plumber, it is often on a Saturday! Dauenhauer Plumbing has provided same-day service for us on several Saturdays. They do quick and great work and are reasonably priced. I highly recommend them!
Josh was exceptional. He explained everything succinctly and was happy to talk through details. Additionally he was instrumental in helping me obtain estimates for additional plumbing services i desired.
Catie McPherson
2 years ago
Josh Edwards was extremely friendly and knowledgeable. He got the job done quickly and professionally! I would love to use him on the regular! Greg Wood @ The POPS Apartments
They cared when I needed them and got the job done quickly!
The two men who came in knew what they were doing and knew the peculiarities of the fixtures they needed to repair. Fixed price that was given to me in advance, so no more leaking showers. Replaced an outdoor spigot, so we're ready for winter. Well done.
Luca Dal Monte
2 months ago
The company has always responded in the quickest possible time. The person answering the phone is kind, understanding and cooperative. The personnel that came to do the job was always competent, efficient and kind. Top notch. Yes! Recommended. so helpful, and so fast. Bravo!
sherry bishop
2 years ago
Great company to do business with! From the initial phone call to meeting the technicians doing the actual work, everyone was very nice and easy to talk to. Gerald and Andy did an excellent job! They are very efficient and get the job done quickly.
Emily Annette
2 months ago
excellent response time
excellent service
we love Isaac!
Marci Kloiber
a month ago
Dauenhauer has been easy to work with each time we've used them. Our most recent tech, James, was knowledgeable and helpful, as well as on time. We are happy to continue to use them!
Jacob was prompt, courteous, and helpful. He got a major repair done in a very efficient manner, and helped us with the next steps needed for restoration.
Dean was wonderful— he was thorough, hardworking, as well as very easy and comfortable to have around (my project ran over the course of several weeks, and I worked from home a lot of those days while they were there with no issues). He did a great job— extremely pleased and will definitely ask for Dean in the future. Would highly recommend.
quick but expensive, toilet pulled and replaced it ourself. wanted to charge more when i told them the tub was still not draining. initial complaint whole house was backed up. 10 min, $350 and my tub still doesn't drain. my advice wait for someone else and save some money
Stephen DeMuro
3 months ago
Bill did a good job and was very knowledgeable. I forgot to ask again about the source of the a/c leakage.
Sue Williamson
3 months ago
*** I am changing my review from 5* to 1* after this week's service...I called to schedule a simple replacement of the trim (fill valve, flush valve and flush lever) inside three toilet tanks and was pleased to be scheduled for the same day. Larry quoted $610 per toilet to replace $30 parts. The total would have been over $1830. This price can’t be for real. Because of rusted bolts on one of the toilets we needed immediate service on it. We chose to replace that whole toilet at a cost of $688. My daughter and I who know nothing about plumbing got quickly educated and were able to replace the trim in one of the other toilets in an hour. This price gouging makes it clear to me that I will now look elsewhere next time plumbing work is needed.Original review: We called Dauenhauer to have someone diagnose low hot water pressure in the kitchen faucet. Nate found a blockage in the tubing but also noticed a leak in the faucet and suggested replacing the faucet along with the tubing. This saved us from needing a second service call in the future. As the faucet is customer supplied, we were able to purchase one based on their recommendation. Nate and Jacob returned a day later and were prompt, polite, and efficient. We are pleased with their work and will definitely use Dauenhauer plumbing for all future plumbing needs and recommend them to others.
Michael Kennedy
2 weeks ago
Jacob was on time, polite, and fixed both plumbing issues very efficiently.
Recently tried to install a toilet and noticed the flange was broken. Called Dauenhauer on a Sunday and they came out the next day an hour before the window, which was wonderful! Provided a quote for the install and an outdoor spigot repair that was extremely reasonable. Ethan and his partner did a great job with the install. We will definitely be using them again!
Randy Terrell
3 months ago
Extremely pleased with Tristan and the service he provided. Very professional and friendly.
Debbie Rosenberg
5 months ago
Chris fixed the toilet and advised on the faucet. He will be back to install new faucet tomorrow. Very professional. He explained the need for each repair and quoted the services.
Issac was great. He came to introduce himself and then proceeded to get the job done without any extra issues. Thank you Issac
Robert Wagner
10 months ago
The people I talked to on the phone and that came to the house were very professional and did wonderful work. The problem was corrected very quickly and at an affordable price.
Derrick did an amazing job. He quickly diagnosed the repairs that needed to be made and got them taken care of immediately. He cleaned up when finished and then took the time to walk me through everything he had done. Will definitely use him in the future for any plumbing problems we might have.
We had a clogged drain that effected our kitchen and master bath. John Merritt was the Dauenhauer Technician. John was Friendly, Professional, knowledgeable, clean and most important he has a will not give up attitude He was determined to fix the problem no matter how difficult. Thank You John and Dauenhauer
Maggie Prewitt
2 years ago
We have used Dauenhauer several times for a rental unit. It has been a great experience every time. We live out of town so it is nice to have a quality contact that you trust when something goes wrong at the unit. They get us on the schedule immediately and have been very reliable. JD Merritt has been our technician multiple times and he has been great to work with, communicates everything well, and is very professional. We recommend Dauenhauer.
I love Dauenhauer. I have had a great experience anytime I have used them. The technicians are very pleasant & keep you informed on what is going on with your service.
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