Mr Rooter Plumbing of Lexington KY

$488 to replace in innards of a toilet! Completed job in 51 minutes. They wouldn't tell me how much it would cost to replace the toilet innards on the phone (I specifically asked: valves, gaskets, and float) but would charge me $89 to come and look at the toilet and then give me the cost to replace the innards. To my shock, it was an additional $399.64!!! And only a 90 day warranty.

I've since gotten two other estimates: $135 and $75.

We have used Mr. Rooter Plumbing for a variety of plumbing needs around our house. Last week we had them come out and reinstall a sump pump for us in the crawlspace due to issues that arose with the pump during a recent home inspection. The pump had been intstalled by another plumber, and not correctly according to the inspection. Mr. Rooter's technician Troy was prompt and very professional, ensuring that our pump was reinstalled correctly this time. I highly recommend Mr. Rooter for any plumbing needs you have, as they are always professional and stand by their work.

Mr. Rooter is always affordable, on time, pleasant, and professional. Thank goodness for reliable and skilled plumbers! We worked with Robert, Kevin, Henry, Preslee, and Cody. Thank you!

I couldn’t be happier with the service this company provides. Wonderful owners, great staff...I highly recommend!! Matt did a wonderful job!

Arrived when scheduled. Completed work in good time

These guys are great! Got out there super fast and diagnosed the problem in no time! Thanks again!

This company was very quick to respond and the two plumbers were excellent. But, after diagnosing a full septic tank, they could not drain it! Large fee for basically confirming what I already knew. Next time, please tell your customer whether tank draining is possible THE DAY OF SERVICE.

Robert did a good job installing disposal and solved other plumbing issues pertaining to Miele dishwasher.

I have no complaint about the prompt service or the courteous plumber (Shawn) that replaced a toilet.
However, $650 for the same toilet that Home Depot sells for $200 is criminal. The total came to $756 and I am just sick about it. I take responsibility for signing off on the work...that's on me. I can't compare Mr. Rooter to any other plumbing business but if this is standard practice, it's not only wrong but immoral. GOD help you if you need a toilet replaced.
UPDATE SEPTEMBER 17, 2018.....
After some research, I have determined the extent to which I was gouged by Mr. Rooter.
As I stated earlier, Home Depot has the exact same toilet for $200 including tax. That is retail and does not take into consideration the contractor discount that Mr. Rooter would have received. His cost would have been about $150.
I contacted 3 plumbers to get a quote for removing and replacing a toilet. That cost would be between $100 and $125 depending on what may need to be replaced such as the flange.
So, if I would have purchased the toilet myself and had a plumber install it for me, the total cost would have been between $300 and $325. Now, I understand if the cost of the toilet had been $50 to $100 more for his profit but how do you justify more than $430 in cost to replace a toilet.
The invoice that Mr. Rooter gave me did not breakdown or itemize the $756 charge. The invoice simply states AMERICAN STANDARD CHAMPION WHITE ELONGATED TOILET $756.75. NO COST FOR THE TOILET.....NO COST FOR THE LABOR.... NO COST FOR ADDITIONAL PARTS....NOT EVEN TAX According to David W. Napier, the owner of this Mr. Rooter franchise, he doesn't break down his invoices'.
The work was done on a weekday during business hours.
For those who are trying to get by on a fixed income be prepared to pay dearly for the services of one Mr. Rooter.
SO, CONSIDER THIS A WARNING!!!!!! BEFORE YOU CALL MR. ROOTER

Justin was friendly and professional. He assessed the leaking under the kitchen quickly and efficiently. He explained what was and what needed to happen.
I will definitely use his services again.

I called them on a Sunday, and they were out the next day. I was very impressed with not only the work that Lane Robinson provided, but his efficiency and professionalism. I hope I don't have to use them again, but will definitely call them and request Lance if I have an issue again.

Mr. Rooter is the best. I called yesterday afternoon late, and the guys were here at ten this morning. They did an excellent job reinstalling the commode and unstopping the drain, were quick and efficient and left the bathroom clean and neat. Everyone should have them do their plumbing work.

Very professional service. I called to request appointment, service was completed the next day on time at the price discussed. I’ll be a return customer.

The young man who came was professional, very easy to talk to, and was quick and efficient in finding and fixing the problem. He also expressed how good the owners treated the employees. I will definitely call them again when I need help.

Great plumbers who know how to do the job correctly.

I have worked with them twice now for different things, and everyone is always extremely friendly, extremely efficient, and they continually keep me updated on what they are doing. I never feel like I’m being taken advantage of, and I know the quality of work is always high.

Gave my parents (elderly)quote for $4000 to replace galvanized pipes in house(3 brm, one bath, 1100 sq ft). And yes they supposedly crawled under house and looked. Got second quote and turns out the pipes had already been replaced. Hmm.

Always a great experience. Worth it.

Technicians are very professional, friendly, and honest. The job was not the cheapest in town, but the quality of the work is top notch. The financing options were also great!

They discovered my real problem and cleared their schedule so they could fix it the same day!

I needed a pedestal sink removed at the last minute for a wallpaper hanger. Brandon Sheppherd came the next day and couldn't have been better! I don't need to call for references anymore! Mr. Rooter and Brandon are in my Contacts to stay!

Steve Smith was extremely courteous, helpful, and efficient in explaining solutions to my plumbing needs. I’m very grateful for his expert consultation and look forward to working with him again in the future!

Mr rooter was here to hydro scrub our main drain clog. Accidentally or unaccidentally left cap to main drain off and allowed house sewer to flow into crawl space creating giant sanitation issue. Company denied ever leaving cap off. Never thought reputable plumbing company would be this sloppy in their work.
UPDATE: when I saw the company’s apologetic google response I called them thinking that they had changed their minds and were now willing to remedy. However, instead, the company once again denied leaving cap off gave me an earful about how, since we had already filed a complaint with consumer complaints, they only wanted to deal with situation through their lawyer. All we wanted was a complete or at least partial refund for a job that caused us a whole lot of headache and distress. I don’t feel that’s a unreasonable request. From our point of view, there was no other way the cap could have just fallen off if it was secured. I really had hoped that we could have avoided a lengthy legal case, guess we’ll just have to have hope that Kentucky’s law systems will be on our side... will update as things progress.

They came out quick to resolve our issues. The gentlemen were professional and showed my why I have had multiple issues from the previous company repairs and they guaranteed their work unlike the last company I used. I am very satisfied and would highly recommend them to anyone.

Fantastic company, would 10/10 use again and definitely recommend. HIGHLY recommend, very personable and professional. Matt Guilbalt specifically is a very knowledgeable and professional employee and worked with me to rectify my plumbing issues. Thanks for your phenomenal help Matt! This company and its employees are definitely a cut above the rest. Repeat customer for life.
Damien Brown

Very prompt

Great service from Trevor. Recommended.

Extremely nice people, excellent service was provided to our family during a very difficult situation. Replaced our sewer using trenchless pipe replacement can’t even tell they were here. Beware using new plumbing companies in Lexington was almost scammed by new start up business. You get pay for cheapest isn’t always the best.

Justin was great. Besides being very friendly and professional, he gave me some good tips on avoiding future clogs and also adjusted the slope of a drain pipe which had created an artificial trap which resulted in the clog. Justin also served our country so kudos for that as well! If you schedule an appointment, ask for Justin!

Cameron Snowden is Great. Very PROFESSIONAL.and very knowledgeable!
Thanks Cameron

In August 2020 I called Mr. Rooter because the drain line outside the house and cleanout were infested with roots, blocking everything going out of the house. They assessed the problem and the solution was to replace the cleanout and 4 of pipe under it. No other solution was offered and I thought this will address the issue. The experience was good and I was happy to pay the $950 repair cost.

However in October 2021 I started having the exact same problem again. Called Mr. Rooter and it was determined the roots have gotten into the cleanout and pipes at the same location again, even after I removed all the shrubs around it last year after the repair. The specialist told me the job they did last year was not nearly enough, and at minimum the yard will need to be excavated and 10 feet of the pipe replaced. I feel I paid for a subpar solution that resulted in having the same problem just a year later, and asked if they will factor in what I already paid or at least a discount. Was told I am 2 months past the warranty and there's nothing they can do.

I signed for the larger repair since I need to have it fixed before the weekend. And they were able to send people out the next day, which is appreciated. However seeing the cheap flimsy pipes and cleanout from just last year replaced with the much sturdier schedule 40 really made me feel that this should've been done last year. I tried to call the office to see if they can offer me anything, but was simply referred back to the specialist who couldn't help me before. Ultimately I am happy with the repair today, but feel let down by a large reputable company that didn't do it right the first time and won't make up for it. Overall dissatisfied.

Excellent service. The communication from the dispatcher let us know what to expect. Lane was very professional. He explained everything we needed.

Douglass was fantastic! Very personable, took time to explain what he did and how to prevent the issue from happening again. Highly recommend!!

Very happy with the work done ! Erik and Brenton did an excellent job !

Fast, friendly and affordable. When it comes to plumbing, you never know what to expect. These guys are honest and very trust-worthy as well.

Bryson and Trever took care of my problem with my hot water heater in a very profession manner.. They were prompt, courteous and patiently explained the problem and how they corrected it. Before they left they assured me that if I had any further problems with the situation, they would promptly return and fix it.

Mr Rooter of Lexington helped me when my toilet over flowed after a service they had done. Not knowing the exact cause at the time David sent the technician ( Can’t remember his name) back out late that night to soak up the water, he even put up fans and left them on my carpet all night. The next day he came back and scoped my drains and busted a clog in our main line all free of charge. Thank you for your help cause I didn’t know wth was going on.

I’m somewhat new to Lexington and not dealt with any local plumbers. I had a situation that popped up on a Sunday Afternoon and needed help right away

I was pleasantly surprised to find Mr. Rooter answered my call and sent Shawn Smith their “lucky” on call plumber on a Sunday afternoon at 6:00 PM. Shawn arrived and fixed the immediate emergency with an attitude that was infectious. A guy doing a tough job but doing it because he cares and likes helping people out.

Thank you Mr. Rooter and Shawn Smith, you’ve earned a customer. In my mind, there’s no better company, no need to call anyone else.

I had a huge job, and I could not have asked for better quality service. Mr Rooter (David) showed great attention to the smaller details, and did a great job at explaining step-by-step what was going on, what was needed, what the options were, and what the best courses of action would be. As with any large job, there were some scheduling hiccups along the way, but they were sorted quickly and mostly seamlessly to me (as a homeowner.) I would very much suggest them for large or small projects.

The main components of the job: reroute drains from septic to sewer, replacing all drains, and draining and filling old septic tank. remove all steel inbound water lines (including supply from meter), replace with pex. replace and move water heater. replace all faucets/fixtures including shower. change outside hose bibs. replace sump pump with newer model.

Basically, I wanted everything that could be replaced to be replaced--it was a complete rework of the plumbing system, with the goal of not having to think about it for at least 20 years. In the end, moving the water heater was not a good plan--it would have caused more issues than it would have fixed. I mention this because I really appreciated how well the issues and options were explained. If it had been moved, the loss in square footage would not have been worth the gain of moving the appliance. Instead, the water heater was re-worked where it was and brought up to a better standard. David also reworked the drain on the dishwasher, and put in a better system for the icemaker--things about which I would not have even known to ask. I truly couldn't be more pleased with the quality and end result.

The quote I received was inline with the other quotes. It was slightly higher, but offered a much longer (2 yr) warranty--which goes a long way toward my peace of mind.

We had a loud noise coming from our pipes and no one could figure out what it was. The service guy was here and had an answer within minutes! Although it was an HVAC issue he was quick to diagnose the problem and inform me of what needed to be done. I am so thankful for him! Very professional and very quick.

They had to remove old frozen valves to washing machine. They removed those and installed new ones so I can now install new washer.

Erick was very helpful in helping to solve our problem. Called our local sewer company to help in repair! He was on time and very friendly. I would 100% use this service again.

James and Erick had me all fixed up within 24 hours of calling for support ! They identified two issues and fixed them same day !!! Will use them again in the future !! So nice and showed me some maintenance tips for my system !!

Trevor was out to our home today for several leaky sinks. He did a great job for us and made sure everything was sealed up good before he left. He was conscientious of keeping our home clean during and after his work. The owners of this company are equally wonderful and I would definitely recommend giving them a try!!

After a mostly non-responsive experience with a bigger local name- I called these guys and they showed up within 2 hours and had my issue fixed in an hour. Professional guys who were very knowledgeable. Will definitely be calling them when the need arises.

It was a bit more expensive than I expected, but Trenton was fast, professional, and very helpful.

Terrible. Guy didn’t want to do the work so he first said he didn’t have equipment.

Then changed his mine and instead Quoted $800 to change out exterior faucet. It is 30 minute job. Go somewhere else or your going to overpay.

Brysen T. Was very thorough and honest. Answered all my questions. He was patient and took the time to assess all the needs in my home. Would recommend.

Kevin Fletcher was the professional who did our job! He was absolutely fantastic! He went above and beyo d expectations, was up front about options, answered all questions, and explained everything he was doing.

He made sure we understood exactly what was wrong, what needed done, and what he planned to do to fix it!

He was also just generally pleasant, very polite, respectful, and cleaned up well after himself!

I will definitely be saving his card for the future, should we run into any plumbing issues like this again!

I’m very satisfied with Mr Rooter plumbing. They arrived when they said they would. They were very clear with what the issue was, offered a quote, and even gave me an opportunity to accept or decline their services. I was assigned Bryson Tackett along with Trevor. They are a great team. They communicated well with each other and offered solutions to each others problems as they would arise. On top of that they explained how I could fix further issues that could potentially cause problems down the line. Overall I’m very satisfied with their services and am confident that anyone else who calls, will be too!!

Douhlas!!! Came first thing on a Saturday morning to unclog a leak I’ve been working on for 3 days. He fought it too. We laughed, cried and then celebrated when he was able to get that mug cleared. 10 out 10 would recommend again, no doubt 🙌

George and Austin were very responsive and helpful! They fixed the problem in a very professional manner. They were very quick and thorough! I would recommend Mr Rooter and I would ask for George and Austin again!!

I have a duplex Mr. Rooter has serviced over a couple of years. After a 6 1/2 hour drive from SC, I wasn't here 15 minutes before being informed the sewer line was plugged. My 2 kids are the tenants. I immediately called Mr. Rooter again and they were here a couple hours later around 7:30 pm. Attempt 1 with the auger didn't work. Clogged at the Y connection so the auger didn't know which way to go. Attempt 2 the next morning with the water jet got us cleared. Douglas was our tech and he is a great young man. Everyone at this company is friendly and professional. I highly recommend Mr. Rooter for all your plumbing issues.

Highly recommend Trevor Smith and Jake Madden! We discovered a drain overflowing in our basement on Tuesday night and Trevor was on site Wednesday morning. They both were able to run new lines for us and fix the issue! Very satisfied.

WOW! Very impressed with Eric Fergusons team. Trenton, Alan and Kimberly have been wonderful to work with on my homeowners nightmare. My husband and I purchased a home, after moving in we realized all the plumbing was cast iron, breaking up, backing up and needed to be replaced. My dishwasher was draining into my shower and I was worried it would never be fixed. Three days on the job and Eric's team has turned something awful into a fully functional system. Seriously a work of art and the technology used to replace the cast iron plumbing under the house was noninvasive. Thank you so much for everything! I highly recommend Eric and his team, they have gone above and beyond! Excellent service, great value and wonderful people.

Mr. Lane Robinson was very friendly, professional, he was very neat, he loved my dogs and most importantly the business was able to come to my house and they didn’t charge a extra fee (Which was wonderful), they really do have a 24 hour service without charging extra, most importantly he was on time, I would recommend this company to anyone! Thanks Mr. Rooter for your service😃

Lane was very professional and knowledgeable. He gave a quick assessment of our problem and the proposed solution with a price quote. He unclogged our drain with no issue and it has been working great ever since. We hope to never have a clogged drain again, but if we do, Mr. Rooter will be our first call

Both the receptionist who took my call and Robert English who came to the plumbing rescue were phenomenal. Polite, professional, knowledgeable, quick. We had sewage backing up in our basement and they had the problem identified and fixed within 30 minutes. Robert was great! Highly recommend.

Trenton Nicholas was very professional. I am happy with his work.

Second time using Mr. Rooter. Rusty pipes in laundry room pipes needed to be replace from floor to ceiling. I was very pleased with work that Trevor Smith and Austin Bowling did work on Friday. Trevor checked out what needed to be done he explained everything and cost. Once they got started more issues came up. He informed me what else needed to be done. He was so nice and said he was so sorry (my birthday) Trevor informed me about their three year warranty with it I ended up paying less. The pipes were so rusty, when they started cutting it fell from ceiling. They worked late that night, Trevor returned Saturday morning with Brayon Sheppard. They replaced pipes plus repaired and moved pipes under kitchen sink. Wow, everything looks so much cleaner and neater. I'm very pleased with their work. I'm really glad to have meet all three of them. They were polite, friendly and professional. Trevor kept me informed how things were going and why they needed to leave to get more parts. I highly recommend Mr. Rooter and ask for Trevor. He's young but knows his plumbing. Thank you Trevor, Austin and Brayon.

Very professional, thorough and efficient. Will definitely use next time I am in need of a plumber.

I have exclusively used Mr Rooter for years and have never been disappointed. All of their plumbers have been friendly and knowledgeable. This time Eric was our person and he was awesome. Very helpful, courteous and a delight. He did a superb job and would ask for him again.

I feel I was taken complete advantage of. I did a little research on the Internet and found that cleaning out a sewer main at a house cost between $250 and $450. Being a holiday weekend, I expected to be in the high end. But the $811 bill I got shocked me! Since I knew the location of the clog and had everything ready, it took less than 2 hours. $400 an hour is obscene.
Plus I had to wait all day because they had a flat tire and said they weren’t coming. I already had another plumber on the way and had to cancel them when these guys showed up with little warning. Since I had to catch a plane at the airport, they had me in a corner, they knew it , and took complete advantage. I would recommend to anyone to stay far away from Mr. Rooter!

Always polite. Always punctual. Very professional and completely clean up after they are finished.

Trenton was extremely helpful, professional, and knowledgeable! He worked efficiently and effectively to unclog our drain. He went above and beyond to answer our questions and help us during an emergency! Highly highly recommend this Mr. Rooter and Trenton! Outstanding experience!

We've had Mr. Rooter to our home several times for different jobs. Every time we are thoroughly impressed with their professionalism, knowledge, and quality of work. I highly recommend them.

Needed work done to close on the sale of a home. Mr. Rooter personnel contacted me for the appointment, arrived early and completed the work quickly and professionally. Price was very reasonable and was easily paid online. A receipt was promptly forwarded following the work to my realtor as proof the work was completed. These folks very simply exceeded my expectations. It is refreshing to know that there are still companies out there that place importance upon satisfying the customer.

Recently had an ADA shower installed by another company. Woke this morning to a flooded bathroom with backed up sewage everywhere! Mr. Rooter sent Robert who was quick and professional! They were able to unclog the drain and get us flowing again!
Thank you!!

What a pleasant surprise. Cody far exceeded my expectations. Normally you hurry up and wait.....not with Cody. He assessed the best way to resolve this issue and made it happen. This guy not only had the skills, but the personality to go along with it. Great Employee Mr. Rooter!!!

Technician was Troy, A-1, clean sharp uniform, knowledgeable, work site left so clean you wouldn't know work was done in the area. Great customer service too.

Price was double this time. They been to my house a couple times for the same issue, but for some reason the price doubled! Two guys came for one job, so I guess I had to pay both guys, for a one man job! The job is usually around $225-250, but this time they wanted $524! You shouldn’t do repeat customers that way. Bad business!

I don't know if I have ever felt a stronger need to write a review than after my interaction with Cole Johnson. He's such a good guy and I feel comfortable knowing that he is doing what is right for myself, my home, and my wallet. He has been to my house in the past, for some fixes, but this time was especially great. Thanks for being awesome, knowledgeable, and honest when I'm less than comfortable with my lack of expertise.

Tyler Rice of Mr Rooter was extremely helpfully by going above and beyond in helping me to put together my entire furniture and exercise equipment which needed assembly, when no one else seemed to care. We met when he did a very good job replacing a dripping shower valve.I highly recommended his services.

Communication was poor. The technician arrived over two hours after the arrival window. While I was waiting I called twice for an update and both times was told I’d get a call back and didn’t. The third time I was told he was on his way and he didn’t show up until over an hour later. I called with a follow up question twice and never heard back.

The technician was courteous and I haven’t had trouble with the work done.

Erick was professional. Assessed all drains and determined which clean out to use. Also cleaned up after the task was completed.

I will need to replace old water pipes soon. He provided a quote and estimate of how long it would take. I will use Mr.Rooter when I decide to move forward on this project.

You've sent a very professional & expert man. Also a clean & caring one. Good luck...

I love this company! They were very responsive and a tremendous help. They solved my problem quickly and fixed my water heater. You gotta have HOT water! Give them a call, you will not be disappointed.

Mr. Rooter is the second plumbing service I have used since moving to Lexington and I can't imagine using any other service now. Our Technicians Shawn and Alex, along with our estimator Erick and the office staff that communicated with us were very courteous and professional. The response time between the initial call, the quote, and the work being performed was fantastic. We needed a main line replaced along with the majority of our plumbing system under the house and at no point did they leave us without service. The amount of work to try and put everything back as it originally had been is greatly appreciated. I highly recommend Mr. Rooter for anyone in their service area!

Seasoned plumber, very knowledgeable.

Quick and knowledgeable. Super nice and will use them again!

Don helped to make the most of a bad situation caused by a root ball in our sewer line. His professionalism and knowledge about his job were very impressive.

I received some of the best service in town for a water heater replacement. Cameron(technician), went above and beyond with his services......thank you.

Kerry

Brysen Tackett was our technician and he did an outstanding job. He was on time,very polite and professional. He explained the repair and options available to us.Price was exactly as quoted. Highly recommend this company and especially Brysen Tackett. Very pleased with water heater repair.

VERY friendly from initial call to appointment notification to service techs on site.
Then backed it up with quick reliable service!

Problem was explained and there were 2 plans, repair or replace and i took the option of repairing for now being quite aware that i may have to replace the water heater in the near future and everything that Austin Maynard did was professional

Steve was professional, friendly, efficient, and took the time to explain the problem and how to avoid it in the future.

Cameron came out after 8pm to take a look at our water heater that was leaking. The next morning he was here at 9 and had us ready to go within a couple hours. It’s an expensive fix, but I couldn’t have been happier with the service!

My wife and I called Mr Rooter because of a kitchen drain that was clogged and our garbage disposal stopped working. Come to find out, the garbage disposal is rusted and will grt replaced this coming summer. The drain pipe got cleaned with a 25 foot wire. The clog is no longer there and the drain works perfect. We look forward to using Mr Rooter to replace our garbage disposal this coming year!

Great experience with Matt and the team from Mr. Rooter plumbing.

The experience was very gratifying. Austin Maynard was very knowledgeable an would answer any questions that i asked and in terms i understood. Austin was very professional an very pleasant. He takes pride in his work. He wasnt able to unclog my drain but explained my other options. Austin will be back to complete the job.

Brandon was, professional, efficient, ethical, and explained what was needed.

Allen Fitzpatrick came out and unplugged my drains and did a great job.
He was competent, friendly, professional, and explained everything he was doing and why very clearly. I would definitely use them again.

These guys always do a good job. Very happy with their service. Prompt and knowledgeable!!

They were great! On time, Professional and knowledgeable!

Super great techs. Great job-solved my problem quickly. Brandon and Cody were super polite and informed me of everything. Will definitely call back and signed up for the Advantage Plan. Great business and Super Technicians!
A+++

Very pleased with the service. My plumber went the extra mile, and was even willing to come back the next day ( his day off), if needed. Very impressed .

They were in and out like a fast food restaurant. Very recommend it. Thanks guys.

Trenton showed up on time and was very professional. Had my problems diagnosed with an estimate within 10 minutes. Had my washer valves and drain replaced and brought up to code in no time. Very pleased would highly recommend

If I could give this zero stars, I would. We called them out becaus we had some sort of leak in our dining room ceiling. After spending $153 on the diagnostic fee with no diagnosis, we were told to go about our normal business and try to catch it leaking. We caught it and it seems that the problem is something that a very novice plumber would catch - the tub overflow. I practically had to beg the guy to investigate beyond looking at the shower with a flashlight. I am so unimpressed and we will not be using Mr. Rooter again.

Brysen and Trevor did a great job, and were very friendly and professional.

I was very satisfied with my technician, he was professional and explained everything going on and involved me with everything, I didn't feel like I was over charged and I was satisfied with the price.

The service tech was very friendly & professional and did great work.

The guy who came out to check the system seemed to know his stuff and did a good job. However the dispatcher told me that they would not be able to pump out my system for a few weeks until they got a part for the truck in stock. I was ok, with that since the system was working OK. Then I was advised by the tech that they didn't even do pumping for Fayette Co and I had to call another company AFTER paying for the initial visit.! So two bills. Not totally satisfied.

Very professional and honest. They were able to provide a quick fix vs just landing on you need to replace.

Steve and crew did an awesome job with a very difficult main pipe toilet mess. Got me all up and running!

We can’t say enough good things about Mr. Rooter. When our block had a sewer emergency, we called Mr. Rooter after a recommendation from our neighbor. Douglas was at our house within an hour. He was professional, polite, and answered all of our questions. Because Douglas serviced our neighbor’s home as well, he was able to help us quickly mitigate the issue. We also had great service with Erick, who completed some follow up work the next day.

We would happily recommend them to others, and plan to use them in the future.

Technician: Lane R.
This service was a 5+ star rate
My old home warranty (choice home warranty: BEWARE, do not buy) screw me over for months, not taking care of my sump pump and my crawl space was flooded after every rain storm. This company came out in no time, replaced it, and charge me a very well and fair price! Now my home, and my furnace in my crawl space can live to fight another day. I really appreciate them

Shawn came out to our house due to a backed up sewage pipe pushing into the basement shower, he was courteous and very professional and got the job done quickly while being very respectful of our home. Couldn't ask for better service. Thank you!

Had a midnight emergency with a leaky pipe. Called and someone came right out. Fast, friendly, and fixed my problem. He diagnosed the problem, explained what needed to be done and got right to it. Very professional and super helpful.

Mr. Rooter was extremely professional and nice. Mr. English was awesome!!

Completed work fast and complete. Cleaned up afterwards. Costly, but you get a thorough professional repair.

Cody seemed knowledgeable and gave me thought for a longer term plumbing plan which I shared with my husband. Will call you when we remodel

Steve Smith, was super professional, answered any questions asked with patience. Hopefully I don't need the service again. But if I do, hopefully they send Steve. 5 out of 5 on customer service alone. Great service.

Fast, reliable and efficient!

Wonderful

Will never call this Co. Again
End result was good, but it was an awful experience!
Always call around for a bid! They came half hour too early and cancelled my appointment.
Left a huge mess behind, will finish cleaning on my days off. Told me I need to get a shop vac. Like I’m going to do that effort to spend over $900 have them come out and do this work. Didn’t even bother to cover up the entrance to my crawlspace.
I do not recommend them at all ever

Oh man if it wasn't for Cameron Snowden and Jon Brooks I wouldn't know what to do, These guys was the best, the job was awesome and the clean up was great Thanks so Much would most definitely recommend be to friend's and family......😍😍😍😍😍😍

Prompt response, took care of my problem

Emergency repair needed. From first contact to repair complete an awesome experience. Lane, service tech, represented the company very professional. I will definitely use this company again.

Camera view of pipes to check for clog

The Mr Rooter plumber called 15 minutes before he arrived, sent his picture, knew how to fix the problem. He was thorough, efficient and I thought his price was competitive.

Your technician, Doug, was very prompt, knowledgeable & very tentative to my questions & concerns. Also, Presley, was very professional & kind when inquiring by phone how my experience was with Mr. Rooter services. Wonderful employees!!

Very Prompt. A clear explanation of what the issue was and options to address it. Reasonably priced. Great experience. I would definitely use them again.

Chris Jump was very professional and friendly. The repair required cutting drywall and he cut as little and as cleanly as possible to make things easier for me to patch up. He made sure I was happy with the work done and he did a lot of good work quickly. Chris is worth requesting and the Mr Rooter team was great to work with too.

Analysis of the issue was done well in a short amount of time. It was determined that the clothes washer drain was clogged as opposed to a broken pipe.

I couldn't recommend unless you're desperate and no one else is available: No over the phone quotes, they'll send someone out who tries to sell you much more than you need done because they won't waste their time with small jobs, and the prices are egregious. You'll have a tech in your home that can do a job in 5 minutes holding you over the fire for an outrageous repair fee.

Brysen and Josh were awesome! Highly recommend this business. They were courteous, explained everything in detail, and were professional. Thanks guys!

Allen, Fitzpztrick was great!!, fair price and professional, will call him again,finally found a reasonable priced and honest plumber!!!!!

No issues. They arrived on time and quickly unclogged our drain. Price wasn't cheap but not excessive either. Would recommend

Mr. English was phenomenal!!! He was timely, explained all procedures and allowed me options. Being a female that knows ZERO about plumbing, he cordially and completely answered my SEVERAL questions with no pause or aggravation! 😃

Unclogged a drain and reset a toilet (had new floor installed). I happily give Mr. English a 10+ because he represented the company well and is a very valued employee representing Mr.Rooter.

I give the company a - 9. The only negative i will say is it was $200.+ to just to set a toilet. Flange was ok, i had a new seal already to use and he only had to supply new bolts. It is what it is and i agreed to it prior, but i felt that price was extremely overpriced (no fault of the tech). After the services were completed and the service paid for, i was presented with a business card for 20% off FUTURE service. It would have been nice to use that savings at the time the service was performed, especially on setting the toilet.

Brandon Sheppard was a very respectful plumber and knowledgeable of what he was doing, and helped us with our issue. He fixed our problem and we even had a pleasant conversation, highly recommend his services and will request him next time I have an issues.

Great job

Great experience. Great Service. Both employees, Trevor and Brayden, were incredibly professional.

Big shout out to Mr Rooter plumbing of Lexington!!

We had 5 clogged drains which affected showers and the kitchen. We fully expected for next day service costing 200-300.

What we got was nothing less than awesome. The technician was on sight with in the hour of calling, and a supervisory technician completed the job right after lunch. Job was completed quickly and professionally in under 30 minutes. After seeing what we feel led to do in this ministry, the final total nothing short of the biggest God moment of the day. Well under $100.

JCHC highly recommends Mr. Rooter

Very knowledgeable about repairs and professional

Tyler R spent the whole day doing a hydroscrub on some extremely gunky pipes. He was pleasant and helpful the whole day! Best part is that he got the issue resolved and I can now resume water usage as normal.

Our technician was highly knowledgeable and considerate- he took ample time to investigate his finding and relay them to us without feeling rushed. We felt comfortable with the repairs and understood their necessity without any uncertainty. Worth every penny so far for our peace of mind. We will definitely be doing future business with Mr.Rooter for all future repairs and maintenance. They understood and accommodated our needs and promptly delivered quality service.

I was so impressed with Brandon Sheppard
. He was very professional and polite. He explained what he would do to make the needed repairs and gave me a quote. He had everything needed to complete the repairs. As previously mentioned, I was very impressed.

They are very professional! Their communications are clear. They show up when they say they will and in my case they unclogged a drain that I spent several hours with an electric snake trying to unclog. Their pricing is fair. Their technicians take the extra steps to get the job done!

paid $120 to get someone to show up . Need kitchen drain cleaned was priced $398 to snake drain. i refused and called a handy man . took him 10 or 15 minutes cost $50 . Sham on you for charging so much

Very knowledgeable. And very helpful. Friendly. I would recommend this plumber with Mr. Rooter to anyone.

Awesome response. Very informed and professional. Knew what to do and did it very well. Explained fully cost and what needed done. Repair done same day and was a big job. Very pleased

Expensive but we needed plumbing work.

Came out the same day and got the estimate done Had everything fixed the next day

I had all of the galvanized pipes replaced going into and inside/under my house. I'm very pleased with the work that Shawn and Rob and the others did. They were able to start very soon after the estimate and were very professional, working hard to fix the pipes that were well past due for replacement. I appreciate the extra effort they made to get this work done in a timely manner. Will definitely recommend Mr. Rooter to anyone who needs plumbing work done!

Provided service in a timely manner after we called regarding a stopped up kitchen sink. Polite, professional, fixed quickly at a reasonable price. Thanks to Brysen and Trevor.

Matt and Alan repaired the new but failing septic system and plumbing system the previous ex-plumber and ex-septic installer attempted but failed miserably to install. My basement flooded several times due to a previous shoddy job. To take on a repair job of such magnitude would scare most away. Not Mr Rooter. Matt and Alan of Mr Rooter were absolutely the most courteous, hard working, punctual, and thorough workers I have ever seen! They were in my house for 5-6 days and were amazing in every aspect. They even stayed until near 8p on a Friday evening! They explained everything in detail and cleaned everything to a point where it was cleaner than when they found it. I was initially impressed by the owner - David - and a manager - Eric - who came twice to evaluate the situation and measure. I have already requested additional service for inspecting the septic system in the horse barn, the spring fed water trough for the cattle and the other cattle auto-waterer. As a recent widow, I am so thankful and relieved that Bryan of Pro4mance Industrial Cleaning - who had to sanitize my basement too many times - for referring this fabulous company!

Doug did a great job.

Had a very tough clog in the kitchen sink. Trenton did an excellent job clearing it and getting the drain back to normal. Thank you Mr. Rooter for your quick response and quick work!

Mr. Rooter is the only plumbing company I will trust going forward. They complete their work in a timely fashion and are overall a very trust-worthy and hard-working company, I would recommend them to anyone.

Mr. Rooter got the job done. The service tech stayed with my issue and finally was able to solve the problem. Thank you Mr. Rooter !

A utility company was digging in our yard and smashed the water main, ripping it out of our house. Mr. Rooter had someone over a few hours later to evaluate the problem. The next morning, Matt Dopal was here to fully examine in greater detail and made sure the contractors didn't try to attempt a low quality outdoor repair.

The next day, Cole Johnson was the installer who got everything hooked back up and our water restored. He did a great job and explained everything so we have peace of mind that this will be a lasting, safe solution.

Thank you Mr. Rooter team!

First time use of Mr. Rooter after many times with a competitor. Our tech, Lane, did a great job.Great attention to detail. He gave us options and wasn’t pushy. I would 100% use them again!

I was so pleased by the service of Mr Rooter Plumbing. I had a number of plumbing problems occur that included a pressure problem with my toilet, a stopped up toilet, a backup with my dishwasher and a couple of problems with my faucets. All of this just happened at once while I dealing with caring for a critically ill family member in my home. I called and they were there right away. Within a few hours everything was fixed and working perfectly and the technician was extremely respectful of my situation. It certainly helped relieve some of the stress I was going through. I would highly recommend this company to everyone.

Trusted Mr. Rooter with a four-figure renovation of my drainage system last year; called them back yesterday in an unrelated emergency to fix a bathtub tap that wouldn't turn off (scary!). Lane was a total professional, showing me what I should have done to shut the water off, as well as quickly and efficiently providing the proper repair. Kudos also to supervisor Sean (sp?) who provided some phone counseling as well.

Great work and quick service at our business.

I am happy with the plumber that arrived. He was courteous, professional, and fixed my problem. Thank you!

Kevin did a great job! Efficient and personable.

Technician (Matthew) was very friendly & informative. On time & had the problem solved in minutes. Made an appt that morning & Matthew was there that afternoon. Text messages letting me know when they would arrive. Very pleased with their services.

This company was called for a basic toilet clog and was specific about what the problem was. I was told they could do it, but would be charged $59 for the call. That $ would be credited to actual work done. When tech came out he informed me that they would not do a simple toilet clog, but would have to take out the toilet replace parts and re-install. Quote was over $400. This was unprofessional and misleading on both the tech and the call center. Do not use the company in Lexington.

Had an issue with our septic tank. Turned out there was a blockage. Cole Johnson took care of it quickly and professionally. If it happens again Mr. Rooter will be the first one I'll call. Very pleased!

I had a great experience with Mr. rooter Plumbing of Lexington, KY. Tyler was on time, thoroughly analyzed the issue and resolved our problem in a professional and timely manner!

We were lied to about an employee leaving the company. They told us that he was sick in the hospital instead of he left the company. I would like to know what else they lied about our services that we needed.

This 2nd time I have used Mr. Rooter. I was impressed both times. They do great work. I will keep them in mind for any other plumbing needs. They are my go to plumber.

I called Mr. Rooter for an estimate for a battery back-up for my sump pump, turns out, I needed a new sump pump, which I had my suspicions. Ironically, I had my last sump pump installed 10 years to the day the new one is being installed. Anyway, Tristen B. is an excellent tech, he is polite, courteous and most importantly he knows what he is doing and does quality work! I feel like Mr. Rooter is a good value because they provide free estimates, no trip charge! I'm looking forward to doing business with Mr. Rooter for many years to come! Great Work Tristen B. you are a huge asset to Mr. Rooter!

They were wonderful. Kevin, Alan an Matt. They came out gave me a quote for what another plumber messed up an in a few they had me fixed up an ready to Go! I will highly recommend Mr Rooter an it's great staff. Thank you guys for getting the job done!

A bit pricey and seemed to be very busy, could not make the original scheduled appointment.

Called Mr. Rooter for backed up sink and leak repair. Brandon Sheppard showed up on time and was very professional, courteous, and helpful. He took the time to explain everything and to provide ways to prevent future issues. Especially thankful he was willing to come out on Mother's Day. Would gladly recommend to anyone.

Douglas Amaya did an amazing job. He was very professional, courteous, and just an overall nice guy. He did quality work.

The response time was quick. The technicians were very knowledgeable and professional. Our overall experience was excellent! We would highly recommend Mr Rooter to anyone!

Just had work completed by them today and was very pleased with the service.

I needed someone to come out ASAP due to an event we have coming up. Typically I try to find small mom and pop operations to support them. Unfortunately, It’s getter harder and harder to be sympathetic when many of these businesses/individuals can’t even return a phone call or message.

I did have concerns about pricing due to some of the previous reviews. I did feel the pricing was fair and reasonable for the service. You probably could find cheaper service in the “good old boy” network, but good luck with that. You will get what you pay for.

My only real complaint was that I had to clean up multiple rubber gloves from the crawl space that were left behind and some scrap piping. Not sure what the policy on removing material is, but trash should be removed without question. Not a huge deal because I felt tech went above and beyond in other areas.

Brandon and Gabe went above and beyond. They returned today after reviewing photos to make a minor adjustment. So nice to have workmen who are dedicated and talented.

I would like to thank Brysen the technician with Mr. Rooter. He was very professional and informative. He performed his task in a timely manner. I really appreciate the service he provided and I would highly recommend him to others needing service. Thanks again Mr.Rooter.

Lane Robinson was very friendly while being professional and proficient. His advice was spot on. He knew exactly what needed to be done and how to do it. The person with whom we made the appointment was very considerate and understanding. Plumbing issues are no fun, but Mr. Rooter made it as painless as possible. We knew what would be done and how much it would cost up front. No surprises!

Trevor and Steve were knowledgeable and resolved our issues. Will definitely contact this company for future services and recommend them to others.

Troy is definitely and unquestionably the best plumbing technician in town. He is so pleasant, gentleman and he took care of us like the way he was doing this job for his own home. I am more than happy that I decided to do business with Mr. Rooter. Absolutely will be in touch whenever I need any plumbing services in my home. My only request to Mr. Rooter, please send Troy to us :-).

I worked with Tyler today and was blown away by how professional, courteous, and knowledgeable he was. I will always use this company moving forward and request Tyler if possible. His customer service and knowledge worked together to give me a great experience during one of the most stressful times.

Brysen Tackett was great! He unclogged my shower and put a new wax ring on my toilet. He was professional and cleaned up his mess. I would highly recommend Mr. Rooter and Brysen Tackett for your next clog!

The employees were very knowledgeable and professional to. Very polite and courteous as well. Would highly recommend them to anybody

They arrived early because of a cancellation. Brandon Sheppard and his assistant Cody were very professional. They kept us informed the whole time and tried to save us some money when they could.

I was really impressed. No one likes to have to call a plumber and spend their hard earned money to fix plumbing, but they were all super nice and helpful. My problem was diagnosed fast and fixed as quickly. They were really knowledgeable and Johnny-on-the-spot with everything. I’ll definitely use them again in the future for any plumbing issues I have. The main technician, Brady, even gave me his cell # and called the next day just to verify everything was still good and to give a few tips to make my pipes last longer and stay cleaner. I was thoroughly pleased.

Expensive. But 👍 great.

This was the best experience from start to finish! The lady that scheduled our appointment, Amanda was outstanding and so helpful in getting a technician out within an hour of me calling..these guys are AMAZING!.. I had the absolute best experience! Sewer was backing up in my home.. They came out, I had a camera inspection, saw for myself my line had a break.. they pumped my septic tank and gave me a brand new sewer line..all in one day! They truly saved the day and my sanity..lol..
Thank you so much Mr Rooter Plumbing for changing my perspective on how 'On Point' a true customer service industry can be! We've got you on speed dial...lol

Great service at the last minute. Thanks for solving my plumbing issues with friendly service!

clean and professional and expensive

Cameron did an awesome job!! Couldn't be happier!!

Lane Robinson did a great job of unclogging our drain and cleaning up as much as he could of a very big mess in our basement. Mr Rooter responded same day and was very professional in communicating with us.

Very happy with Mr. Rooter Lexington services. Knew I found the right place when a friendly voice answered the initial phone call and had someone out to the house the same day. Major repair of broken sewer line was fixed by the dynamic trio of Don, Jimmy and Cody; three friendly and humorous guys. Thank you so much. Called two plumbers who came out and never called back and these guys followed through on everything they said they would do!

Not sure of our technicians name, however he was professional, showed up on time, diagnosed the problem quickly and efficiently, quoted the price, replaced the pipes, and cleaned up after the work was completed. When you call, the lady answering your call is well informed and courteous. I highly recommend this company. Thank you!

Brysen was very professional. He explain everything that needed to be done. I would highly recommend Mr. Rooter plumbing services to everyone.

I had a great experience with Mr. Rooter. Mr. Johnson was timely and professional and very respectful. We will definitely call Mr. Rooter again!

Focuses on customer satisfaction

Mr. Rooter provided good service and did a good job. The down side is that they charged $400.00 to clean out my line to the septic tank. This is a common plumbing problem and only took and hour to complete. Come on guys don't you think $400.00 per hour is excessive!!!

The two technicians, Brandon and Kevin, arrived on time and explained what needed to be done and how they would accomplish that. They were very knowledgeable, efficient, and most of all very courteous, all qualities rarely seen in the service industry today.

I also appreciate Amanda and Presley for their kind and courteous responses on the phone.

Robert showed up earlier than our original appointment time and had my problems diagnosed with an estimate within 10 minutes. He was very patient with our credit card issues and made sure everything was working correctly before leaving. We were very pleased with our service- would highly recommend!

Technician was prompt and knowledgeable. He diagnosed our issue and had a new water heater installed very quickly. They left the property clean and took pride in the repairs. I am very satisfied with the work and recommend Mr. Rooter .

Fast response. Knew what they were doing. Fixed the issue and found another potential major issue - all fixed in 2 hours

Tyler was very professional and was in and out quickly! Thank you for the speedy service! The bathtub is working great ! Tyler was very friendly , you are lucky to have such a good employee!

Very professionally installed in a timely manner. Steve Smith installer.

Second time I used them in the last 10 years. Both times, the best. Will never use another service. I tried other services, and they were disappointing. Prices may be a bit high, but it is worth the investment . I like this company's business ethic and their professionalism.

Matthew from Mr. Rooter plumbing really came through for us today. He was thorough in his investigations, took time to answer all our questions, and left our home cleaner than he found it. He was polite, professional, and was above and beyond in providing the kind of care and support you need when you have a scary plumbing issue.

I have recommended Mr. Rooter to family and friends before, but I can't recommend them enough. If you need an honest, highly qualified plumbing service, call them first.

Called late at night for problem with toilet backing up and asked for someone to come out first thing in the morning. Don showed up in the promised time frame (one hour). He clearly explained the the type of problem we had and did a careful check to locate the clog. At all times he was careful and polite. I would definitely call Mr. Rooter again if or probably when I have more plumbing problems.

Within 1 hour of my initial phone call to Mr. Rooter, there was someone at my house to help fix my drain. he was polite, professional, worked quickly and cleaned up after himself. I was more than pleased with this service.

I own the home my elderly mother lives in. She told me their toilet was overflowing. It was 5pm on a weekday. I called Mr. Rooter and they were prompt with getting to my mother’s home. The plumber called me to verify the repair and price. I really appreciated his kindness and professionalism. I would highly recommend this business. I will definitely be using them in the future!

Ice maker installation

Thanks for your help

Had a plumbing issue and business was really quick getting a tech to my home. Tech was very professional and made sure I was aware of the cost upfront. I also like having a picture of the tech that was coming to my home before he arrived.

Very courteous, knowledgeable, and professional.

Employees were all very professional. I had extensive work down over a three day period. They removed all cast iron pipes that were aged and deteriorating and replaced with PVC pipe. I am very satisfied with the finished project.

Mr. Rooter responded the same day I called them, and I was really glad about that. ERICK and his partner arrived right on schedule and performed laundry room sink and the kitchen sink on both cleared the blockage. They were professional at what they do, and I would call Mr. Rooter for any plumbing needs. I would recommend them to anyone that need that type of service.

Great dependable people!!!!!!!

The two guys that installed my water heater yesterday was very pleasant to talk with and very respecting person thank for having good employees ,Carlos Smith

Cameron Snowden delivered exceptional customer service! He was extremely knowledgeable and is definitely your “go-to-guy!” Thank you!
-L. Smith

Allen Fitzpatrick did a fine job replacing our kitchen faucet, leaving everything just as he found it. We're very pleased with his work.

Second time Mr. Rooter saved the day! Our first experience was their quick and expert diagnosis and repair of a large septic leak. Yesterday, our service call was expedited since an upstairs toilet had leaked into the drywall downstairs.
Trenton had the solve and valve repair done within the hour. Very mannerly, personable and clearly knowledgeable. Comforting to know we always can call on this company for the best results!

Very quick service! Friendly and professional technician! If you like high quality service call Mr. Rooter!

I appreciated the quick and easy arrangement for a technician to come out to the property and solve the issue. Between the call and the technician the next day my problems were solved within 24 hours.

Rudest “office manager” around. Prices are RIDICULOUS! Had an emergency last night, paid them 200+ to unclog a drain with a “30 day warranty”, then next day my sink in my bathroom stopped up! Had them come back out, and they say ohhh well this is unrelated it’s anothed $229.00! What kind of service is this!? A bait and switch!? So immediately after the guy leaves I call the “office manager” and she argues with me telling me oh well there is nothing I can do, I can write down your complaint and have the owner call you, then hung up on me without ONE APOLOGY.. DONT EVER USE THIS COMPANY!!! Stay away!!!!! BAIT AND SWITCH!!!

Quote cost up front. Guys were very professional; especially during social distancing time. Showed up when they said; maybe earlier but better than waiting.

WARNING***AWFUL COMPANY DO NOT USE*** Had trouble with a leak on my hot water tank. Mr. Rooter sent out an alleged serviceman who looked at the tank and immediately said it needed to be replaced (at a cost of approximately $1,500.00). He refused to diagnose the cause, and refused to repair, stating it must be replaced REALLY? The issue was ultimately solved with a simple .50 cent rubber washer that a non-plumber found and fixed. The question is how many other people have been ripped off by Mr. Rooter???

The technician where great , had us fixed up quick and clean !

Mr Douglas did a awesome job in fixing my clogged sink. We greatly appreciate your service. We will keep you in mind in the future Thanks Mr. Douglas

Very professional, knows his job. Very courteous.

The pump to our outdoor holding tank went out and tripped the breaker, they were able to come out timely to pump out the tank and send another technician to install new pump and discuss why the pump alarm didn’t activate. Explained how they can provide a reconfigured system for the future and will provide that estimate/service in near future.
Am so appreciative to have immediate septic/lateral field issue resolved today!!
It was a nasty job and they didn’t put it off due to the nature of the job.
Also while here I asked for some quotes on other items, both crews and office staff were so professional and nice!!
Many thanks!!

Steve Smith arrived on time, even a bit early and worked hard to fix the clog that I had in my kitchen sink. He was professional, and very informative as he worked through what was necessary to fix the problem. Clean, efficient and very skilled. Before he started he quoted me a set price and stuck to it. I highly recommend this service.

GREAT!!!!!

I’ve lived in Lexington for 25 years in an older historic home. When our cottage sprung a massive leak, Mr Rooter sent ‘Doug’—an amiable hard-worker who found MULTIPLE leaks in an old system. As the repairs grew immediately costly, he offered several on-the-spot options and solutions to easy my pain.

He was professional, fair, and I got the real sense that he cared about my situation and duress. He made a horrible situation manageable and his demeanor engendered my confidence in his knowledge and skills.

Look—water leaks suck. For EVERYONE. My Rooter—and Doug—made it suck as little as possible. Do yourself—and your pipes—a favor—call these folks. They’re pretty awesome.

Horrible that they cannot send help for a big job with a great employee who needed help on a 2 day job. Very upset. The only good thing is the plumber here was so very nice.

Gabe, Shawn and Alan are total professionals. I would definitely recommend them for any plumbing, my drain lines were a mess and they installed new ones very quickly and perfect.
No worries when they do the work!!

We had a dramatic increase in our water bill indicating a possible leak. The water company recommended a plumber come inspect the property since we could not hear or detect any leak ourselves. Brysen Tackett came out the same day and, after some detective work, he isolated the leak and shut off water to the site. He was very professional and extremely knowledgeable. I’m so grateful for his help today!

Matthew and Alan did a great job they were very professional found the issue we were havin and fixed it.
We had several companies come out to fix and the issues kept coming back
We highly recommend them

They was very promp and professional. I appreciate their service and will use them for years to come!

This company is fantastic. The guy that fixed everything was wonderful. I highly recommend them.

One time and workmanlike.

Very professional. New sump pump was put in but due to an honest mistake, sump pump back up failed and it cause damage to my kid's closet and bedroom. That being said, the company was out quickly, fixed the issue, got restoration coming out and is handling all repairs. Mistakes happen and it is important to me how people handle their mistakes. Also the employee sent to fix the issue was amazing. Cameron is Kind, understanding and has gone over and above. I would absolutely use them again.

Mr Rooter charged me $178.68 to Diagnose my valve and that my cartridge was bad. I was quoted $389.00 to replace the cartridge. I declined any further service. I went to Lowes and bought the cartridge for $59.99 - installed it myself, faucet fixed! $178.68 to tell me the cartridge was bad and $389.00 to change out a $59.99 cartridge? You do the math. The last time I will ever do business with this company.

I would use them again if I have an issue

Service was friendly, fast, and well done! Great job!

Arrived timely. Quick installation. Very cordial.

My serviceman was Troy, he was punctual and very friendly. He explained everything to me before he started. He even gave my tips on keeping my pipes clear.
I will definitely call them again with whatever plumbing need I have. Great company with good people.

Brysen came out on a Sunday and had our problem fixed within minutes. Glad we called because it wasn’t a problem that I could diagnose. Tx Brysen.

I had a blocked sewer line and the 2 techs found the blockage and opened it up. I am very happy with the service.

Prompt response (same day!) Knowledgeable technician. Flat-rate, open pricing policy.

Just invested thousands into a plumbing overhaul in my 1950s-vintage house. Other plumbers had said they couldn't help, but the Mr. Rooter organization not only did everything I needed and asked for, but found and fixed other problems that would have cropped up soon if they hadn't taken action, without changing the bottom line they quoted in advance. Highly satisfied with the professionalism and technical knowledge of technicians Erick, Shawn, Alex, Trevor and Lane on this multi-day project. They even didn't much mind assistance from our two cats, lol. My family is completely satisfied, and I highly recommend this organization.

Really impressed with Douglas. So kind and personable and very happy with his work .

Our technician Lane came and installed our ice maker on our brand new refrigerator that Lowe’s delivered and didn’t install. We were grateful for Mr Rooter’s Plumbing. Lane should get 5 star rating. Thanks for everything

Called and got troy to fix my problem. He is very nice and he explained the Advantage Plan to me. Will call Mr. Rooter the next time we have a problem. We will tell other people about the good service we got from them. We have also used Mr. Electric and Mr.Appliance.everyone has been very nice.

Quick & efficient

Cody Shaw was awesome! Very knowledgeable, professional and friendly. Explained things very well and made a good recommendation for future if I have the same problem. I will definitely recommend you all. Ask for Cody!

Kevin was awesome, very professional and an Expert in his field

Douglas installed my new water heater and he did a great job! Very knowledgeable and fast working. I would definitely recommend Mr. Rooter especially after having Douglas work on my property.

Cameron was awesome -will call mr rooter again because of his service

We had a pipe burst and flood the kitchen, garage and basement on Christmas Eve. George and Coty came out on the 26th and fixed the leak. They were professional, did a great job and did everything they could to help us clean up and get things back to normal. I will request them every time!

Cameron Snowden did a fantastic job correcting our plumbing issues. Very polite and punctual, also cleaned up I would have never known he was there.
I highly recommend Mr. Rooter

Excellent, professional services. Punctual and courteous technicians. Would not have anyone else take care of my plumbing needs. Exemplary company!

Allen was fantastic! He installed our kitchen faucet and soap dispenser after we got new countertops. We were in a bind but he was able to come out the same day (on a Saturday) that we called. The soap dispenser came loose a month later and Allen came back out an hour after I called about it to fix it. Excellent customer service and I love how they guarantee their work.

Douglas was professional and knowledgeable. Great job!

Trevor and Bryson fixed the plumbing issues at my apartment building I own. They were on time and did a great job.Im using Mr Rooter from now on.

Mr. Lane Robinson is a reliable and friendly technician . He is a real Mr. Rooter- Expert, Professional, Punctual & Friendly.

Shawn was amazing and came in on his day off to finish fixing our leaking pipe.

Trenton and Brandon where very helpful and fast and efficient and they kept me updated on everything they were doing and everything I needed to know about the sink .

The technician, Robert, came out very quickly on the weekend to deal with an emergency issue. He was very professional and fixed the problem quickly. We were very pleased.

Professional, prompt, courteous,

We had an amazing experience with this company! They came as scheduled, and our technician, Brysen, was professional and explained everything in detail. We would definitely recommend their services!

My serviceman, George Weddington was professionally, knowledgeable, and friendly. He showed up on a Sunday and promptly diagnosed the problem and fixed it. Highly recommend him and Mr. Rooter for water heater repair and install.

I took a chance and called the Mr Rooter company from the internet, they advertised a coupon. The service I got was above and beyond what I expected. Matt G and Alan M came to my house, diagnosed a very tricky problem, jackhammered and repaired PVC pipe and cleaned everything up to perfection. They could not have been more professional and were a pleasure to have in our home. I'm so thankful I called Mr Rooter, so thankful Jenn sent Matt and Alan. Because of these qualified and kind technicians, I'll never call another company.

Technician did a professional and clean job, but when he quoted the project he said the cost was high because we were getting a commercial water heater. When asked to provide a invoice with labor and material cost he said he couldn’t. After speaking with a company rep she seemed amazed someone would ask and said she had no way of knowing the cost. After researching the cost of the water heater on line the hourly cost is about $400. Can not recommend Mr. Rooter due to cost

Cameron was excellent technician--- came within 30 minutes of calling, took care of the problem efficiently and answered all questions

Kevin F. Came and fixed a simple issue we had with a good attitude and prompt service. Explained my options and provided details about his work.

I had an issue with my water heater on a Sunday. I called Mr. Rooter along with several other companies in Lexington. Mr. Rooter was the only one that would come out to see me without charging me an up front fee. Some of the fee were $80+. Unreal. I think the mans name was Troy that came out to see me. He was in a GREAT mood, he seemed like he really was having a good time. He was very honest with me and told me that I could fix my water heater myself for a fraction of the cost. He walked me through how to do it and told me to call him if I ran into any issues. I was blown away and Troy's helpfulness and honestly he brightened my day. Give Troy a raise! Mr. Rooter has earned my future business because of this interaction.

Thank you for the quality work Donald Fitzpatrick, very quick and extremely professional.

The driver was very professional. He did and excellent job. He was here about 30 minutes I thought the cost was a little bit pricey for the job.

Great service and very clean and neat. Appreciate how they left things. Steve was very professional!

I came to Mr. Rooter with numerous items that needed either to be repaired or completely replaced. Tyler R. was my service technician and solved every problem on my list in an extremely thorough, timely and professional manner and I couldn’t be more pleased with his service over the 12+ hours he was at my home. I have other issues that I have yet to bring to anyone’s attention, but when I am ready to move forward with them, will most definitely contact Mr. Rooter again and am confident that they will solve my problems again, especially if Tyler is my service technician.

Trenton did a great job, very professional and knowledgeable

Not happy at all!! Probably going to call the BBB

We had a wonderful experience!! Our technician arrived on time and worked very hard to install our water heater!! We had been without hot water for 2 weeks and he made sure he got it done as quickly as possible. We will use Mr. Rooter for all our plumbing needs.

Brandon and Austin were very professional and knowledgeable about the situation. Great Job all around.

Quickly identified problem. Fixed it and gave good advice moving forward.

Tech did an amazing job and probably saved us from having a very big problem down the road. Very impressed with dispatch, tech and service.

quick response, firm estimate, friendly

I think when you pay for a service, you should get a good faith effort at success.
Sure he was late. Sure the charge for clearing a clog would be exorbitant. Over a barrel, though, right?
The tech was friendly enough, but after trying to snake my kitchen sink for 5 minutes or so, he said he couldn't clear it from the sink. Down we went into the crawl space and found the joint where the clog probably was. To our good fortune, the pvc pipe had been spliced about a foot from that joint. So it should have been easy enough to unscrew that little splice and run the snake from there. I suggested as much and he said, I will not do that. First it was because if it worked, water would come pouring into the crawlspace, then because it risked damaging a pipe (although I had already released Mr. Rooter from liability for things like that).
So rather than the $300 it was supposed to cost to clear the drain, he only charged me $100 for his 30 minutes of not fixing it, or continuing to try. But no worries of course, because they can send someone out to replace who knows how many pipes. (You saw that one coming, didn't your?) So they got my $100 and they would want well over a thousand to replace some pipes.
I think any service implies a good faith effort at success, and this service fell short. It is really that simple. They should be ashamed. Their premium prices should reflect a premium effort.
Be warned, if your sink is clogged, it is probably because Mr. Rooter thinks you need thousands of dollars of new pipes.
PS- After he left, I went down with my dollar store hand snake and cleared it by going through the splice area like we had discussed.
PPS- I notice that their website includes numerous positive reviews, all of them 5 stars in fact. The most recent was 2020. Just saying.

To owner's response: You don't show me as a customer? Does my situation ring a bell at all? Funny how you think all these negative reviews come from people you never dealt with. You are ridiculous charlatans.
You ask for a chance to chat? I chatted with you at the time of the incident, you said to look at the agreement I signed. Bottom line: you did not provide a good faith effort at fixing the problem, and instead suggested a very extensive and expensive fix. Yes, your prices are exploitative in any case, but I'd at least expect you to do what you were called to do not try to upsell me by thousands of dollars. Facts are facts.

I called mid-morning and a technician was at our house by 2 pm. Lane identified the problem, fixed it, and was on his way in less than an hour. We couldn’t be happier with the service we received. Hopefully we don’t have more plumbing problems, but if we do I’m calling Mr. Rooter!

The technician showed up when he was expected, cleaned out the sewer line and even stayed late to get the job finished. Well done Brandon

Prompt, efficient service at a reasonable cost

I called them on a Monday morning, didn’t really expect them to be able to get to me quickly but they arrived within 4 hours. I’ve lived in this house for almost 40 years and nothing has been done to the sewer lines. It took quite a while to remove the actual clog and clean out the lines. They had everything with them needed for the job and even though it took a lot longer than anticipated, they honored the original estimate. I will definitely use them again next time I need a plumber.

Trevor is a fine young man and did a heck of job.

Clogged bathroom drain
Was not able to clear clog
But he worked very hard, done his best
Left a clean work area
I’d use him again for sure

Mr. Rooter responded the same day I called them. Trenton arrived right on schedule and performed a toilet removal. He worked with me on a timeline to install the new one and when I was prepared, I called Mr. Rooter and received same day service. Trenton and Brandon arrived and installed in less than an hour. I was in the middle of working from home and didn't even notice they had completed the task. Both were extremely respectful and didn't hesitate to answer my questions. Great job Trenton, Brandon, and Mr. Rooter.

Trenton was extremely nice and 💯 professional. Took time to listen as I gave him the information of what my problem was and he began to immediately sort through to find the root cause. Took time to explain for future references. Very courteous young man truly a great asset to the company. Was also covid conscious. Was in and out in around 10 to 15 minutes

Great job! Replaced shower and sink plumbing when our dyi remodel project became a dyi headache. We had a plumber, Allen Fitzpatrick, at our house within 30 minutes of our call. It was well worth the expense to have our needs handled quickly and professionally! Allen was very courteous and knowledgeable. Would recommend Mr. Rooter and Allen Fitzpatrick for any plumbing needs.

Five stars isn't enough. You fixed the shower in my wife's bathroom awhile back, and just now you folks came out and in two seconds took care of a clogged nozzle in our kitchen sink at no charge. Highly, highly recommended. We'll certainly call on you folks again and will recommend you to anyone. Thank you so much. :-)

very nice people do a good job

Our water heater went out on Sunday afternoon. We called them and service tech Cameron came in that evening. He inspected it, gave us a quote and recommendation for a new one. The next morning our new heater is installed already. No hassle, great work, and no mess! I highly recommend them. Thank you Cameron for a great customer service experience!

Upfront pricing and got here faster than estimated . Great job and great Staff.

Trevor was great. Made the experience as painless as possible

I really appreciated the communication from Mr. Rooter! They called to let me know about a cancellation and was able to come to my house sooner! They sent an email and a text with a picture of who was going to be coming over. Was very professional and diligent in completing the repairs for a leaking refrigerator hose and main water shut off valve and pipe! Excellent service! Will call again for any future plumbing issues! Thank you!

They came out and gave me an estimate on an outside sewer repair which I ultimate had completed at a third of the price they quoted. Their quote was ridiculous with no details behind it. Suggest checking with others before using them.

I was able to get an appointment surprisingly quickly. The young man who came to do the work was incredibly courteous and capable. He explained everything to me very well.

You are way over priced. you damaged my newly tiled floor (the grout is stained) because you did not put anything down around where the toilet had been even though you could see the line was full and you were splashing around with the camera and the snake.

Also the guy tried to tell me the reason this backed up was because the house went from having multiple people using the bathroom sending more water through the system to keep it flushed out to having only one person. What a joke! I lived for 8 years by myself in my last house and never had it back up on me. SERIOUSLY! do people really believe that line?

UPDATE

One of the things this company told me was that they could not get the camera into the line to check the line going out from my house and that because of that I would need to install an outside cleanout in front at a cost of over 1500 dollars. So I called another local plumber to schedule that project. When they got here they said they will not install that until they know what is going on out there and where. They referred me to another company to run a camera (as this first company does not do this). This new company had the camera in the line and run the length of the pipe in under 15 minutes. He then sent the snake into the drain with a small blade and sent it a second time with a larger blade and opened my drain at 1/3 the cost and without having to install an outside cleanout.

Mr. Rooter belongs to a family of companies called a neighborly company. If this is how one branch of the family operates, in my opinion, there is a good chance they all operate in that manner. I will not do business with any A Neighborly company family member.

Oh by the way. I spoke to the boss about the tile issue. she sent a cleaning company over to clean it at their expense. When the service rep was finished he told me that more than likely it will not remove the stain. He was right. They charged me 500 dollars just to pull one toilet and snake from the toilet to the horizontal drain. it did open my immediate clog, but I later learned that I could have had that much work done for about half the price. And I am left with stained grout on a brand new bathroom floor. Buyer beware.

Lane was able to make quick work of the plumbing issues in my home and was cleaned up in no time

We live in an old home that comes with a 100 year old clay sewage pipe. Tree roots have comprised it to the point that we had to make the investment in a liner repair. I have used every plumber in Lexington in the last 5 years for cleanup and bit the bullet for this repair choosing Mr. Rooter. Hands down the most informative, patient, professional group I’d talked to. They gave me product information, alternatives and walked me through all aspects of my situation- and allowed me to research materials used. Erick quoted me and I had Alan and Trent who performed the 3-day liner repair. These guys were incredible and worked hard, quickly and respectably. This is not a fun thing for a home owner to have to do, but I felt taken care of after the job was completed. 100% would use them again and recommend to anyone in the Ashland area who needs to protect their old sewage pipe without the trench option.

The plumber, Robinson was friendly efficient and fast! Superb work. I definitely recommend this company!

Lane was very professional and helpful. Mr. Rooter has always treated me well and they give prompt service.