Description
When you need a fast, reliable plumber in Nicholasville or emergency drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning. We fix drain clogs, sewer lines and leaking or burst pipes. We also specialize in professional water damage restoration and water cleanup services. We can fix whatever caused your basement flooding and clean up the mess too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, All Types Of Drain Cleaning, Appliance Connections, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Clogged Drains Or Toilets, Dependable Services, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drain Snake, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Grease Trap Treatment, Haul Away, Kitchen Sink, Leach Field, Leaky Toilets, Location Change, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Service Calls, Sink Repair, Site Evaluation, Unclog Drain, Video Camera Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Supply, Flooring, Mold inspection, Plumbing, Remodeling, Water damage-related cleanup & repair, Water damage-related mold removal,
Reviews
I called with main water line in bath clogged. They sent someone right out. Excellent service from Josh. He was very knowledgeable and after a thorough inspection presented several options for fixing the problem--giving the pros and cons of each one.
He was able to fix the problem, cleaned up the mess, and conducted the entire appointment professionally and friendly. I will definitely call Roto Rooter again if I have a problem.
Fantastic Service! Andrew was a true professional and very thorough. Had a main line back up flooding my basement. Called around 11am Sunday, had it scheduled and problem resolved by 4pm that evening. Greatly appreciate the service!
Suzi Shoemaker
3 years ago
Excellent service and communication, highly recommended.
The plumber here in Lexington Kentucky was very professional and friendly. He worked hard to help us out and was here at the house with in 30 minutes of our call. With 3 small children a clogged pipe that flooded the basement everytime the toilet was flushed is not ideal. He was quick with his job.
Allison Hehemann
5 years ago
Kevin was great! He got everything cleared out and working even though my house can be troublesome. Overall it was a very good experience.
On a Sunday I had a backed up shower that would not drain. My kitchen sink was backed up and my washing machine was also backed up! There was no hope. I call Roto router, Daniel came out, Took a look at my situation and solved the problem. He did a tremendous job and I could not thank him enough!
Patrick Gallivan
7 years ago
Justin and Billy were AWESOME! Very friendly, very knowledgeable, great service!
Willard Smith
4 years ago
great job fast service thanks guys
The main inlet line to our septic tank was clogged (roots in the line, apparently) which caused all of the toilets in our house not to flush and water to back up into all of our bathtubs. Of course, this all happened at about 8:00 PM on a night that my wife and I had to get up and go to work the next day. After making several calls to local plumbing contractors in the Paris/Lexington area, Roto-Rooter was the only one who would come help resolve the issue to get us flowing again. The plumber ended up being at our house working until after 1:00 AM but with the help of the mega-sized drain snake was able to get the drain line issue resolved so that we could use our facilities. The plumber was professional and friendly while at our home and he also added an extra wax gasket to the toilet that he pulled inside to help prevent future issues with the seal, which was appreciated.
My only issue was with the $4,500 quote that the plumber gave us to replace the inlet line running from the house to the septic tank. As a new, first-time homeowner, my eyeballs almost leapt from their sockets. I know that septic system repairs can be quite costly, but I also know that replacing one roughly 20' length of cast-iron pipe with PVC pipe should not be THAT expensive. After doing some research, I found that the quoted price was closer to what it would have cost to replace almost the entire septic system which would have been unnecessary given that their were no other obvious problems with the existing system. Needless to say, we got a few other quotes and a reputable local contractor (Martin's Sanitation Services) did the job for $900 (5x less than what we were quoted by Roto-Rooter). That said, I understand that a quote is just that--a quote--and perhaps in the end the final cost could have been much less than said quote. However, let's be real--that was definitely an overestimate. Maybe it's better to quote high as a precaution but it was very easy to feel like it was an attempt to take advantage of a couple of young, first-time-homeowner newbies. Take note, pricey quotes seem to be a relatively common complaint in other reviews.
All in all, I felt that the plumber was friendly and professional, the repair performed at the time of service was satisfactory (although temporary due to the nature of the larger problem), and cost for an emergency call late in the evening/night was relatively reasonable, as far as plumbing jobs go. However, the quote that we received for the ultimate repair was totally bonkers (total cost of over $5,000 with the service call that night). Would I use Roto-Rooter again? For an emergency, perhaps...but I will certainly be shopping around before contracting any major work or repairs.
amanda riddle
2 years ago
Adam and Sarah Boulden
3 years ago
Jacob was quick, efficient, polite and professional. He diagnosed the issue and quickly remedied the issue and left our bathroom cleaner than he found it afterward. He worked with our homeowners warranty company and provided all pertinent information without question. He's truly an asset to Roto-Rooter. Thank you Jacob and Roto-Rooter for taking care of our issue so quickly!
Emily McCarthy
5 years ago
Our technician was John, and he was friendly, professional and efficient. And the price was reasonable. I would recommend these guys to anyone!
daviska parker
7 years ago
Awesome Company!! i called with a major issue and it was fixed in a timely manner. Also Scott and his staff went above and beyond to make sure that everything was completed and repaired correctly for myself and my children. I highly recommend this company to anyone. They have a lifelong customer in me.!!!!!
Timely and polite. No complaints!
Caroline Collier
4 years ago
Worst service I have ever received. I was told $450 for the issue I had and it ended up being $800 to drive 20 minutes and fix a clogged drain. The technician told us to go outside and dig a hole to expose the pipe he needed to get to and he would consider charging us less.
Wow, I don't expect to write a rave review on plumbers but these ones are worth the effort. We had an upstairs shower disaster that caused a waterfall coming from the ceiling on the ground floor. We shut off the main but while still in panic-mode called the first 24 Hr Plumber that Google gave us. Kyle came to the house within an hour (it was 9:30 at night) and assessed the damage which is said was not bad enough to start ripping up until the plumber could come in the morning. He could have gone nuts and started destroying the downstairs but he suggested the conservative (and correct) approach.
John came early the next morning and solved a pretty weird problem with the bath spigot with a minimum of fuss. I was utterly impressed with his professionalism and helpfulness. Ever had a plumber where you said, Hey, I wouldn't mind hanging out we these guys?
I hope my business leaves as good an impression on our customers.
Joe took care of the problem quickly and effectively. I was also pleasantly surprised at the awesome clean up job too!
Amy Debrucque
3 years ago
We had issues with our septic system and Tyler came for 2 days for 13 hours straight and resolved the problem. He was professional and thorough every step of the way. The second day another tech Brian, also came and continued with the same work ethic and professionalism until the problems were resolved and septic was fixed. They were both extremely knowledgeable and courteous. I would highly recommend these two gentlemen.
Our 50 gallon gas water heater died on a Friday after 12 years of service. Not many local plumbing options exist over the weekend, and we called Roto-Rooter Plumbing to see if they could help. From their 24 hour dispatcher, to their prompt scheduling--they stayed in contact with us until our technician could arrive the next day. Andrew (our technician) was both knowledgeable and professional. He informed our all our options and was able to anticipate other potential problems so that his repair time was minimized. The repairs were completed and at at a fair/competitive price. I would certainly recommend calling Roto-Rooter plumbing again to anyone who needed their assistance.
Very helpful, informative, and timely
Richard Hartley
3 years ago
personnel were professional. ask the correct questions about my drain issue. I'm the maintenance supervisor at a large factory and was very pleased with service
Dr. Trent Garrison
11 years ago
Quoted $300 per hour. That's ridiculous. I'm very suspicious of the positive reviews. The guy who came was very nice and all but a company that charges $300 per hour is unreasonable. I got a guy to do the job for $100.
Robert Sails
5 months ago
The person who came out to service my water line was excellent.
Lauren Lovely
2 years ago
Quick response to schedule appointment. Showed up on time. Told me about the costs upfront. Zach was extremely professional and did a great job!
Josh was very professional, provided a quick fix and was very helpful. Would highly recommend if you have a plumbing emergency.
Barbara Campbell
10 years ago
Roto-Rooter of Lexington did an great job. 100% satisfied with results. The plumber was courteous, neat and professional.
Great people and great service.
Teressa Blevins
3 years ago
Really happy with the work ..chase and christen were great did exactly what they said .gave my husband great advise.very nice people .very professional..we will definitely use this company again thankyou so much
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Jessica Cottrell
7 years ago
The plumber, Shawn, they sent to the house was very professional and knowledgeable. He was able to access the problem and find a solution that fit in with our budget. We are very pleased and would highly recommend Roto-Rooter.
THANK YOU Roto Rooter for coming to our rescue! I called Roto Rooter in the middle of the night when we discovered a leak in the master bath Jacuzzi faucet. My husband tried to fix It himself and we ended up with water shooting out of the faucet like a geyser. The only way to stop it was to shut the water off for the whole house. John came over at 1 AM and fixed everything in about 20 minutes. He even had the needed part on his truck. He was polite, efficient, and neat. I will absolutely recommend them and use them again.
Sarah B Jones
2 years ago
Sarah and Joseph with RotoRooter Water Restoration were my literal life savers this past weekend. I came home to a flooded basement and Joseph was there within 2 hours and stayed overtime to help out. Both Joseph and Sarah were there first thing the next day to finish the job. They then installed fans to completely dry my basement out. Going above and beyond to make sure I was all set. They are now dealing directly with my insurance company. They could not have been easier to work with. It was a pleasure. Thank you!
Great company with honest people who know how to fix your problems at reasonable rates. Would highly recommend them and will use again if needed.
Christian Postel
7 years ago
Andrew Manning was punctual and professional. He got the job done well and explained everything to me clearly (and in terms I could understand, having no knowledge of sinks and plumbing). I was pleased with the service and the timelines. He also cleaned up his work area after, which I appreciated. A great overall experience with Roto-Rooter
We had been having sewer issues on our street. It got to the point where everything we did, laundry, dishes all came up in the bathtub. The toilet left us with at least 2 of water each time we flushed it. Thought we could fix it ourselves, wrong! So I got on the web and found Roto Rooter Plumbing in Lexington, Ky and requested service at 8:30a.m. By 9a.m., I received a phone call stating they were on the way! About 9:15a.m., Derrick pulled in our driveway, was totally polite and pumped out our sewer. He had us check to make sure all was fine before he gave us the bill! Yes, it was a little costly, but his sincerety, quickness of service and being able to have normal sewer functions was all that mattered. I have always gotten great service from Roto Rooter Plumbing, Lexington and will continue to use them.
Glenn Osborne
7 years ago
The job was done exactly as explained and on time. My technician, Sean, was thoroughly professional and went out of his way to explain what he was doing and to complete his job with extra touches to make it both functional and attractive. The job was the installation of a backup water-powered sump pump in my basement drainage system. I will absolutely call them for future plumbing needs.
GERALD GREGORY
10 years ago
Roto-Rooter showed up when they said they would and only charged $135.00 for 5 minutes work! SUCH A DEAL!
Krista Citron
6 years ago
Roto-Rooter was able to respond to our call very quickly and they were happy to work with our schedule. The plumber who came to our house was extremely professional, knowledgeable, and very nice! We would absolutely use them again.
Clogged kitchen sink while preparing dinner. Called for service and had someone knocking on my door within 2 hrs. The service was fast, professional and very neat with the clean up. Won't hesitate to call again.
Stems Lexington
3 years ago
The young man, Noah, that took care of our old pipes problem was knowledgeable, and professional. I will call Roto Rooter when ever the need arises for plumbing services
Larry Berger was phenomenal. Found the problem quickly and quick fix. Totally reccomend.
Johnnie Billings
5 years ago
They sent Billy to my home in Winchester . He was nice, polite , and he had my kitchen sink unstopped in less than 45 minuites. We had worked on it for 2 days and he was done in less than 45 minuites including giving me some stuff and showing me how to keep it from happening again. I really could not have been happier
Just needed a slow drain cleaned. Kevin was very professional, explaining everything he did and the results he expected. Really appreciated his work.
robert douglas
3 years ago
Tyler was dispatched promptly and had great communication skills so I knew exactly what the problem was. Got me up and running quickly.
Early, very friendly and efficient.
James Humphrey
7 years ago
I am very pleased with the response time, the professionalism and the quality of work. These guys showed up within 30 minutes of being called, were very courteous and extremely tidy.
This type of service is hard to find in many industries today. I am hopeful that they will continue to provide this extraordinary service if I ever need them again...which I truly hope is not the case.
I will not provide the circumstances for their service online, but will be willing to recommend per request. I am hard to please and can go on and on if needed but feel I've said enough.
Good work guys and thank you for a emergency resolved much to my satisfaction!
Sincerely,
James
Veronica Arduz
8 years ago
I had work done in my house and I was very satisfied, I would definitely recommend Roto Rooter for any plumbing needs.
Daniel did a great job on fixing our leak. He was very nice and professional and he worked all day in the rain fixing the broken line coming in from the main, in spite of the builders installing the water meter and lines incorrectly and making his job harder. I would highly recommend him for any plumbing service.
Our technician was very professional and personable and took the time to explain the issues with our toilet/sewer line and how he was going to fix it. He recommended additional actions that will reduce future issues.
Very pleased with service!
Bari Lyn Simmons
6 years ago
The service I received was excellent! The technician, Daniel Webb, was very knowledgeable, efficient, helpful and professional.
Great Service if price or value are not factors. I called and spoke with customer service and asked what their hourly rates were. They said they do not charge hourly, but charge by the job. The plumber came out on time, as expected, and did a good job. He was there for two (2) hours and I was charged $700 labor plus materials of $100. Their hourly rate is $300++
Our kitchen sink was not draining and I spent the weekend, and then into Monday trying to fix the problem. I made a request for help via Roto-Rooter's convenient website and within an hour someone from their dispatch team had called me to indicate that Justin would be at our house within 30 minutes! When he arrived I showed him the sink and explained everything I had attempted to do to resolve the problem. After about 20 minutes with me and after trying to use his equipment to remove the stoppage he indicated to me that he would be calling in Dale and Brian who could clean out the wickedest drains, including this one! Justin was apologetic about being unable to perform the fix and I assured him that I appreciated his honesty and efforts. When Brian and Dale arrived they had already been given details on our problem and began working. It turns out that the stoppage was some 50 feet away from my sink drain! I would have never fixed this without their help. I'm so grateful for Roto-Rooter!
Called on a Sunday man came out said he would be back Monday at 7 to fix a water leak and he never showed or answered his phone. Company finally sent someone out at 3 pm. Totally unacceptable.
Ginger Lake Girl Brown
2 years ago
had all 3 toilets and showers not draining late last night along with water coming up through the shower drain. Mike came very quickly on Sunday morning and fixed the problem, clogged pipe to septic, quickly as well. Yes it was not cheap, but problem was fixed! Saved the day! Thank you!
My kitchen sink was backed up and my dish washer is having tough time to drain water. Roto-Rooter stepped in early than scheduled time and fixed my problem in no time. Technician answered all questions I have. No hidden charges and reasonable cost. They stand behind their work for 6 months. I highly recommend this place and I will surely use them for my future needs.
Bobbie Mobley
2 years ago
Sarah Dent & Noah Taulbee-Martin were so wonderful to work with! Sarah was out to inspect the damage within 2 hours of my initial call to Roto Rooter, and then she had her mitigation team out a few hours after that. They even managed to get our pipe replaced the same day! We are so grateful to them, and very appreciative of not only their timely response, but their kindness and compassion during a very stressful time in our lives. Thank you a million times over! We cannot recommend them highly enough!
The best service company I've found. When we called Roto Rooter in a panic not only were they friendly and quick to arrive, but quick to get the job done and get us back to life. Will forever use this company and recommend to others.
Edgar Iwamoto
6 years ago
Exceptional experience with Roto-Rooter! What started out as a request to unclog our commodes, yet again, turned into the realization that we finally had to face the fact that our 80 year-old sewer system was in dire need of renovation. Roto-Rooter showed up promptly at the agreed start time, began prepping the work area for jack-hammering, and quickly discovered that our sewer line was in fact going slightly UPHILL! AND, that there was a break in an inside drainpipe. No wonder we had all those problems in the past! Justin and the gang devised an elegant solution, consulted with us, and presented their plan. We were on board because we wanted the problem finally fixed, and fixed well. The guys worked hard installing the new plumbing and new line, showed us what they were doing every day, and thoroughly cleaned up the work areas, both inside and outside, after they finished. I spoke with several of my neighbors about our project, and I highly recommended Roto-Rooter to them.
Roto-Rooter of Lexington, KY is the BEST! Jamie arrived at our home within a hour of contacting them for a plumbing issue I created and quickly got to the Root of the problem. Thanks again for your promptness and professionalism. We would definitely recommend them!
Kim Shumate
Paris, Kentucky
Kelly Caudill
2 years ago
I was having low water pressure in my bathroom sink. I wanted a second opinion after a previous plumbing company told me I needed all of my pipes replaced because they were rusted and eventually none of my plumbing would work. Tyler came and the only problem was a clogged aerator in my faucet. He was fast, professional and saved me from a lot of worry and a huge unnecessary expense. I would highly recommend.
I had saved-up a variety of plumbing tasks that were all things I could do, but would have been a serious pain to do myself: changing the wax rings on two toilets, fixing one leaky faucet, and installing a new dishwasher. The toilets had been installed with hard plastic supply lines, which I'm happy to say Manning (the plumber who did the job) replaced with flexible metal lines in addition to reseating the toilets. Some other people we've had do misc. repairs have definitely been oriented toward the good enough quick fix, but this fellow really seemed very focused on getting things set for the long term. Cost was not cheap, but not at all unreasonable for the work done.
I had a stopped up sewer line. Call Roto- Rooter they were at my place within about 2 hours. Tyler was a very kind and knowledge employee and had the problem fix and cleaning up in about an hour's time. I highly recommend this service.
Recently sprang a leak. Called Roto-Rooter and they were at our house with an hour of the call. Tech quickly found the problem, provided an estimate and completed work shortly afterwards. Price was reasonable and I was happy with the service. I would use them again if needed.
Pada Chalothorn
11 years ago
They got the job done quick.
Our water heater developed a slow leak and I knew it was just a matter of time before we had serious problems. I called Roto-Rooter and they were very concerned about my problem and said they would get someone right out. Shaun arrived about 20 minutes later, quickly assessed the problem, explained my options and gave me a not to exceed estimate. He and his team were able to locate the one water heater in town that matched my requirements and made arrangements to pick it up and install it. He was extremely cordial and professional and did an excellent job on the installation, ensuring that my configuration now met current code. I was very pleased with the experience and will consider Roto-Rooter for future plumbing needs.
Christine White
3 years ago
Tyler came to our house on time, had our clogged sink fixed in just a few minutes and was very thorough in making sure the problem was solved. He was upfront about the price before he got started. He was also very polite throughout the whole experience, even asking if it was okay to use our paper towels to clean up some water he spilled. I hope we don’t have a problem like this again but Tyler will be the one we ask for if we do.
I called for someone to provide an estimate and within the hour Tyler arrived at my door. I am thrilled with the service I received from Tyler today. He identified our plumbing problem quickly and knew exactly what to do to fix it thoroughly and did not leave a mess. In addition, he arrived wearing required PPE, was polite and very friendly. Thank you Tyler!
Everyone is so professional and kind
I have used Roto-Rooter previously and been satisfied with their work. However, the technician (Andrew) who came and helped me install a new water heater is above and beyond helpful in making sure that everything is operating correctly. I cannot thank him enough for taking care of our need, and as for me, learned quite a bit about water heater also. Thank you Roto-Rooter!!
Rhyan Conyers
2 years ago
Our technician, Greg, did a great job with getting our main drain cleared. He showed up on time, was polite, and took extra time to be sure that the problem was addressed.
Alaina Brinton
7 years ago
Service was on-time, quick, and got the job done. Scheduled via email only which was super convenient. Brian was super nice and friendly. Five stars for the service, but only giving four because it seemed overpriced. But... That's plumbing for ya.
Christian Cullip
3 years ago
Full service Plumbing, Water & Sewage Clean as well
Daniel Webb was extremely professional and helpful. Was able to come out the same day we called in just a couple hours. He helped figure out our leak problem and was able to complete the repair work. We had a frozen pipe burst, and he repaired the line and also added a shut off valve for us so we could prevent this from happening again. Highly recommended!
Daryl Simpson
4 years ago
I had 3 estimates for an outside sewer repair and these are the only guys that charged me to the tune of $389.
Shannon Barnett
6 years ago
“Didn't take long for a plumber to arrive after I called and he got right to work. Seemed a bit expensive but I'm very satisfied with the service and would recommend them.”
Daniel Webb is an EXCEPTIONAL technician and representative for your company. He is very professional, friendly, and willingly and patiently explained what steps he was taking to resolve our problems. He did not rush the job and did not leave until he felt the job was completed to his, and our, satisfaction. My husband and I are very pleased with his workmanship and very grateful for his honesty and kindness in dealing with our situation. Daniel made us feel like he was totally dedicated to fixing our problem. I would not hesitate to recommend your company based on Daniel Webb's performance. I can't say enough.
Margaret Sealey (Mia)
7 years ago
Andrew came out on a Sunday afternoon and worked on unclogging what turned out to be a tough clog in the main sewer line. I think he did a great job and would have given 5 stars except it was pretty expensive. (I wrote a longer review on Yelp.)
Diane Rollison
3 weeks ago
Thanks to Zane and Tim for installing my new tankless water heater. They were very courteous, respectful and professional during the installation.
Debra Gleason
6 years ago
From scheduling online to the service performed everything was wonderful! It was easy to schedule and I was happy to see I could have a later day appointment. I received confirmation quickly and was even contacted earlier than my appointment to see if the technician could come earlier. The technician, Brian, was very professional and knowledgeable. It was a difficulty problem and he was able to fix it. He explained the issues to me and even made recommendations for future care in order to avoid it. Even when there was a mess from an overflowing sink, Brian cleaned everything up. The cost for the services was very reasonable. I would definitely recommend Roto-Rooter and will call them again if I need any plumbing service. I would even use them over my home warranty company.
Miranda Young
2 years ago
Angie Calderwood
8 years ago
I called Roto-Rooter and they sent out a technician right away to clean up our water damage. It took a little bit of time to get a plumber out here but when we did they were fantastic and extremely apologetic and explained the situation. We were extremely satisfied with the clean up technician, John, and with the plumbers, Andrew and Joshua. Andrew provided excellent customer service and diligence to fix our problem.
Roto rooter is the only plumbing company I will use. Their prices are fair, and their plumbers are honest. I've had the pleasure of working with Tristan, Brian, Dale and Tyler, and they have all gone above and beyond to ensure that any problems I have are fixed correctly, the first time. Last Wednesday, the day before Thanksgiving, I had a water main break under my foundation. They were there at 8 am and around 5 pm we realized there was secondary break farther up the line also under my foundation, they would not be able to fix that night. In order to make sure I had water they stayed 3 hours late to dig up my main line and connect it to my house directly, as a temporary fix until they could get back Friday morning and get to the secondary break. Friday morning they were back bright and early at 8 am, got to the secondary break and ran new pipe from there to the initial break and reconnected back into the house. They then back filled the holes they dug for temporary fix, filled in the holes from the 2 breaks, and relaid the concrete they had to jack hammer through to get to them, and they were done by 5 PM.
Roto-rooter is the only plumbing company I will use, and I cannot recommend them enough!
Nicholas Teets
5 years ago
To be fair, there was nothing wrong with the quality of service and the technician was professional. It was also easy to schedule and we got someone out there quickly.
However, the price was outlandish. The technician installed a new sink drain that I had purchased at Lowe's, and ran a snake through the wall as a precaution (he never verified that the snake was needed, but I told him I thought it might be because that drain had been slow before the pipe broke). The job took 10 minutes of work, and we were charged $224. For those of you keeping score at home, that's $1344 per hour.
After the service I was solicited for a review that was supposed to be put on Google, but it never was. So my guess is the company is screening reviews and only posting positive ones, which perhaps explains the 4.6 star rating.
William VanHook
4 years ago
Mike Browning
4 years ago
They repaired one of our hot water heaters today. I was impressed with their speed of service and honesty in recommending service on my heaters. Their many great Google reviews are well deserved. Go no further if you are in need of plumbing service. This is a solid business with honest, competent staff.
Rebecca Jones
4 years ago
Excellent customer service. Our field supervisor was very respectful and considerate of our property and took great pride and care in his work. We would highly recommend this company to anyone with water restoration/plumbing issues.
Cheyenne Wilson
2 years ago
Tyler was very professional and kind. He got everything completed in a very timely manner. I would definitely use him again for any future issues.
Michael Goucher
3 years ago
I had a few different issues in my house that I’m trying to sell. The gas company wouldn’t turn on the gas until a shut off valve was installed. Also I had a leaky shower and a busted ptrap in the bathroom. Tyler was here in a timely manner, I commend him on the gas shutoff, he didn’t feel comfortable so Brian came over and installed the shut off. Tyler rebuilt my entire shower and ptrap, he was clean, respectful and very knowledgeable! I would recommend Tyler any day! He also went out of his way to go to Lowe’s with me to pick out a shower kit that I liked! Very impressed!
ginny johnson
12 years ago
I went online to find a plumber in Lexington to fix a drippy faucet. I found a few, and the reviews were iffy. Who knew Roto-Rooter - a nationally known brand - was also a plumbing service. I just always associated it with outdoor drain issues. I called them, and to my pleasant surprise, they could send someone out THAT DAY! That was the first star....and the others come from a courteous pair of guys, who not only fixed my dripping faucet, but asked if there was anything else they could help with while they were there. I had them look at a refrigerator whose ice/water had been turned off due to a leak that had damaged the floor below it, and stained the ceiling in the basement. They were able to pinpoint the problem (something a plumber before them had not been able to do). They attempted to fix it, but when they realized it was really a part of the fridge that needed to be fixed, they advised me they could not continue, and I should call an appliance repair person. For all of this - they charged me NOTHING. I paid for the drippy faucet repair only. I appreciate that SOOOOO much!
Our downstairs bathroom was flooding and there was sewage backup in our shower. Daniel Webb, our technician, was genuinely nice and extremelyknowledgable and helped us out beyond what we expected. We would call him again any day and know that he would take care of us.
At 9:00 am on Saturday morning I called rotor rooter because I had a leak under my bathroom sink By 11:00 AM they had arrived fixed the problem and was ready to leave.
I was so impressed with the quickness and knowledge they showed.
I would recommend this company to anyone as for me I will not use anyone else.
Although I had to pay for a video of sewer, it was money well spent! Because of RotoRooter, city had to pay attention and now are admitting full responsibility for the broken sewer line.
The city had been arguing about this for months saying it was on my property! Water quality people came today to prepare fir tearing up street and laying new line AND putting in new cleanout on their end to avoid future questions! Thank you Billy and RotoRooter!!
Yolanda Nierman
5 years ago
Chase was an exceptional young man. He was thorough and very polite. My first impression was very positive when he greeted me and his physical demeanor was clean and neat. Thank you for sending such a gentleman.
Sallie Abbott
8 years ago
I had an appointment for an independent plumber to be at my house at noon to replace my water heater. He hadn't showed by 12:30 and didn't answer my call or voice mail. At 12:50 I called Roto-Rooter, and Nick was at my house within 15 minutes.
He assessed the situation and took extra effort to purchase the water heater brand I wanted (mine had lasted 16 years, so I wanted the same brand). It cost more, but he didn't not increase the estimate or final cost.
Unfortunately, the new water heater's fittings did not align with the installed pipes. and the location of the T&P relief valve was different. This meant that the job required more pipe and fittings and a trip for parts. Instead of taking the easy route and using an obtrusive pipe at a 90-degree angle from the T&P valve, around the heater to the wall, he cut several lengths of pipe and used several elbows, so the pipe would lay close to the heater all the way around.
The crew was courteous, extremely professional and diligent, and very knowledgeable. This was my first call to a plumber during nine years in my house. It started off badly, but thanks to Roto-Rooter, Nick and James, it ended perfectly. I'm now thankful that the first plumber failed to appear (things happen for a reason, they say). Now I will always call Roto-Rooter if I need a plumber, and I am very glad to have one I can trust completely.
I recently purchased a townhouse and it seemed to spring a few leaks at the connections after only a few days of owning. I was able to get the leaks repaired on the weekend - I was worried about the cost and just getting someone out on the weekend. The townhouse is over 20 years old and this was not completely unexpected to me but the repairs exceeded my expectations in value/cost and look - Daniel finished it off nicely and I feel like I have moved into a brand new home. I was so impressed with the results, I had Daniel come back and install the new toilets. And, should I ever need plumbing service / plumbing advice in the future I will not hesitate to call - even if it's the weekend.
Vicky Simpson
5 years ago
Technician explain everything, was efficient and quick. He even asked if I had questions. I will definitely use them again for future plumbing needs.
I woke up on a Sunday morning with a water heater mess. It had flooded my laundry room and office. I had no idea that Roto-Rooter handled this type of problem from beginning to end, but they did. They responded right away and had someone at my house in less than 30 minutes. It took several days before everything was dried out and safe again. Both guys that came to my house were extremely polite and professional.
We have a kitchen sink that has leaked and backed up off and on for years. Last week the situation became hopeless and we had to call a professional. Chase from RotoRooter was at our house within a half hour and quickly began assessing the situation. Unfortunately, as soon as he began to work, our electricity went out on the whole block and he had to wait for over an hour before he could get started. He was so nice and patient. He even offered to run and grab me lunch since I couldn't cook. Once the electricity came back on and he began to work, it became obvious that the problem was much worse than first thought. He tried several techniques, soaking himself with grime and crud from the pipes in the process. Chase worked for several hours by himself before having to call in reinforcements, who also arrived quickly and got straight to work. The problem was finally solved and they even cleaned up after themselves. My only complaint is that the price was a little higher than quoted, but the issue was fixed and it was a bigger job than expected. They did a great job and we really appreciated it!
Awesome!!! Very helpful indeed. Unclogged my shower/toilet drain and with camera check explained how to prevent future problems. All costs noted before work. Clean, neat and very nice. Give them a try.
Brenda Murphy
5 years ago
We have been using Roto-Rooter for several years now and find that their pricing is reasonable, they're dependable, and they do a great job. We've never had a bad experience with them, and the ones who come to solve our problems are efficient, friendly, and knowledgeable. I highly recommend using Roto-Rooter.
They came to fix a clog and I appreciated knowing cost before they did work. I understand part of labor is equipment upkeep so I didn't think their price was outrageous. They showed me my line to the sewer with the See Snake which was reassuring.
After they fixed the problem they took the time to answer my questions about my house's plumbing. They explained things well. They recommended some things I should think about upgrading (1960s house) but also told me about sections that could wait. He wrote down everything - so I can compare to other estimates when I upgrade/remodel later.
Wanted to retract my previous post. I was not home the next day after work I had was done. When I returned the following day I discovered that the work I had roto rooter do was not very good. The problem was not fixed and the work was very sub par. Some of the parts installed were not properly installed. I had to have another plumber come out and fix this and actually fixed it installing more parts, etc. I might add the 2nd plumber did twice the products and service for half the price. I can only speak to my experience but I will just say lesson learned and will not ever consider Roto rooter again and would not recommend them at all
Joel was professional, friendly and fixed the issue. He cleaned up after the project. I will definitely use this company again.
Nickie Schmiers
4 years ago
Prompt service and got the job done right and on budget. Will definitely call again.
Jennie Shirey
7 years ago
We were impressed with the prompt response and the polite and thorough service we received from Roto Rooter. They certainly get our recommendation.
Corey Proffitt
8 years ago
Our experience was amazing. The staff went above and beyond to accommodate our specific needs. Natalie offered the best customer service I have ever experienced and the technician was wonderful. He still made it to us the same day after he was stranded on the road with car troubles. You just don't find service like that anymore. HIGHLY recommended!
Teresa Cordon
8 years ago
Roto-Rooter was very fast to come to our home to help with our clogged toilet drain. The gentlemen who came were very professional. However, they did have to come two times to fix the clog. It was not fixed the first time. I love the guarantee that they will make it right!
Cynthia Brown
7 years ago
Plumber was personable and friendly as well as being a Veteran. Explained what our options were and even drew us a nice diagram to help understand to process.
Fast, efficient service from a knowledgeable provider. I appreciated suggestions for preventative maintenance and no hidden costs. Same day service, problem in time for the weekend!
I cannot emphasize enough how wonderful our experience with Daniel was. I have just bought a house for the first time and called Roto-Rooter to see about getting a gas line prepped for a gas stove. While in the basement I noticed a puddle and a leak and then I was being faced with a huge amount of repairs I wasn't expecting to make within a week of owning this home. Daniel Webb was our plumber and he was such a hard worker, as well as kind and very empathetic. He worked so hard figuring out where to find the leak and did everything in his power to make cuts in hidden areas of the home. My grandmother made a surprise visit on the second day of the job and he even escorted her all the way up the hill of my drive and through to the back patio where I was. He is really just a wonderful guy and a really hard worker. His plumbing knowledge was exceptional and I honestly cannot recommend him enough.
Elise Kendall
6 years ago
Fantastic!! root-rooter is truly full service,fast and reasonable.
The technician was knowledgeable and informative as to what was wrong, showed me pictures of issue and explained what needed to be done and how much it would be. Highly satisfied with him and will use again.
Had a leak on a copper pipe coming from my water heater. Called multiple places and when Roto-Rooter came to inspect and quote me the price. They knew I was in a rush to fix the issue. They quoted me 760 (660 for labor and 100 for parts) just to cut of corroded pipe and weld in another one. Got another company to do the exact same thing with less than 200.
what a great employees you got Roto-Rooter.
Robert Riggs
10 years ago
Excellent technicians, very professional. They repaired a very bad septic tank discharge problem. Returned the septic tank to service better than new. There was a misunderstanding about the quoted price which could be made better by itemized action and related cost. This is the third time I have used them and their service has been excellent.
Roto-Rooter Water Cleanup
4 years ago
Tyler was very professional in his dealings. The first time he came, he replaced a toilet that had been in the house since 1960. He made sure I understood what the costs were to repair it vs. a replacement. He gave a very detailed explanation of what he was doing. This last time he worked on the kitchen sink which was stopped up and the disposal was leaking. Once again he explained the options. I felt like he wanted to help me get what was right for my situation.
Malcolm Marsh
3 years ago
These people are professional. They schedule a time and show up. They are quick and efficient.
Doris “Dee” Thomas
3 years ago
I had to call them out late at night on an emergency call to the restaurant I manage. They responded quickly and repaired the broken pipe in my ceiling. They did a great job and the charge was way lower than I expected. Thank you for the awesome service.
Devin McAuliffe
5 years ago
Kevin arrived on time 8:20 with the 8-10am window and explained his process of clearing the clog in my kitchen sink. As Kevin progressed he let me know what he was encountering and how to prevent a similar issue in the future. After the job was done he cleaned up and tested the drain several time. I had a coupon which saved me 40 bucks.
Having basic plumbing knowledge, and attempting to fix two different problems with tools and know how readily available to a homeowner, we needed a professional. Roto Rooter had a representative out within a day for a free estimate. Quoting us a fair price and they were able to take care of the problem on the spot. Billy was extremely knowledgeable, fixed our problems, and did a great job. We would recommend him and Roto Rooter for any plumbing issue you may have.
Jennifer Stagner
6 years ago
Our kitchen faucet had a constant drip and Roto-Rooter fixed it perfectly. They installed a new faucet for us and the drip is completely gone! The new faucet works perfectly and is a huge improvement over the old one. The technician who came out was professional, friendly, and very prompt; he actually was early for all appointments which was greatly appreciated.
Michael French
9 years ago
The tech arrived on time and was polite. He diagnosed the situation very fast and was working in no time! The price was very reasonable and the job was done in no time. I would definitely use Roto-Rooter again!
Called early on Sunday morning and someone was at my house in 15 minutes! My kitchen sink drain was cleared shortly after the technician arrived.
I just moved into a house and come to find out the hard way that my flush out pipe had been bored through which caused sewage backup in my house. They came out and identified the issue and right away. Within 24 hours the mess was cleaned up thanks to the cleanup crew (Christian Cullip and Dana Deathridge). As far as the plumbing work that was done fixing the flush out pipe as well as some other work Joel Marlowe was fantastic. I couldn't have asked for better quality or promptness from him for work that was completed. Also, the office staff was very nice and answered all of my questions. Would highly recommend Roto-Rooter and I will be using them again. Thanks!
Just had service by Daniel Webb
He was most professional and knowledgeable
Efficient and mannerly
I will call and ask for him
By name.
Darla M. Myers
Roto-Rooter just finished clearing up my drain issue .Without a doubt I will use them for any other plumbing issues might arise. Tyler F. was the most polite and conscientious person I have meet in sometime .He young, but quite knowledgeable and went immediately on issue at hand. He is certainly a 5 star review!!!!
Jim McLaughlin
7 years ago
Called Roto-Rooter first thing in the morning to get a bathroom sink drain unclogged. Appointment was scheduled for late morning. Their office called earlier than our appointment time to say they had a technician available who could be at our home within 30 minutes if that would suit us. The technician, Josh, arrived in about 15 minutes and very quickly resolved our drain problem. He was efficient, courteous, and neat in his work habits. We will definitely call Roto-Rooter of Lexington again.
Boniface Kabuya
4 years ago
Kathy Schaefer
6 years ago
Plumber arrived promptly, explained what he would do, gave an estimate, finished the work, and cleaned up very well. Polite and offered to look at any other plumbing problems. Daniel replaced my garbage disposal with no problem
J Crowe (Old Dude)
9 years ago
The service was prompt , professional and friendly. What more can you ask for ?
I found it amazing that Shaun (technician # 130) fixed the problem so fast ! They are definitely going to be my first call from now on , and with rental property , we will probably be on a first name basis.
Thanks again Shaun
Technician, Josh, was very professional & courteous. Solved the problem. I am pleased!
Glenda Rhodes
4 years ago
We had Rotorooter to complete a project in our kitchen and bathroom. Brandon was the guy that came out for the job. He did an excellent job and was very professional! Thanks Brandon and Rotorooter for a job well done.
Christopher Goode
5 years ago
I discovered a plumbing problem on Friday at 5 pm going into Memorial Day weekend. Our drains were backing up in our law office. Bad timing! I was able to reach Roto-Rooter with a quick turn around. Daniel Webb came out to the office twice and problem solved until it was fixed! Great service. Very professional. I highly recommend Daniel and Roto-Rooter!
Fast , painless, excellent! I had a stopped up bath/shower drain. Roto Rooter gave me a 2 hour window. Mike Bain #173 showed up close to the beginning of the time window, and quickly diagnosed the issue and fixed it. No mess, no fuss! It was great.
We had an emergency and they came promptly. Plumber was very courteous.
Mallory Bollinger
10 years ago
We had a plumbing issue that needed immediate attention. (Otherwise, we would have been spending the night in a hotel!) Roto-Rooter came to the house 15 minutes after I put in a phone call to them. What service!! Joey figured out the problem in 5 minutes flat and outlined our options to us. The problem is fixed and we are extremely happy customers! Would recommend Roto-Rooter Lexington to all!
Jacob was our service technician today. He unclogged a toilet, and removed a garbage disposal. He was very professional, and responsive. He was efficient, and thorough. I make sure to request him every time.
Roto Rooter here in Lexington Ky has been Great both times I've used them. Today the basement bathroom shower was backing up and overflowing. Tech was here here 20 mins after I called. Very professional friendly young man took care of problem quickly. 5 Stars !!
Jeanie Gorrell
8 years ago
Good experience.
Childcare Network Maintenance Technician
6 years ago
Great service. Quick and easy
Cherokee Hall
6 years ago
The guys went above and beyond to fix my clogged sink and then took the time to clean the mess in the garage after cleaning the pipes down there too.
We had a clog in the line from our upstairs bathroom. Josh came out and used the line tool and completely cleared the line. .He was very knowledgeable and friendly. After he finished, he took the time to clean the bathroom floor. We were given a 6-month guarantee as well. That is great service and we will definitely use Roto-Rooter in the future for our plumbing needs.
KATHERINE PEERCY
6 years ago
My technician, Daniel Webb, was very professional, kind, and thorough. I was also impressed at his expediency in arriving at my home. When he left there was no evidence that any plumbing had occurred. When I called this morning to report my situation my call was answered by Brittany, who was polite and efficient. I would definitely recommend Roto-Rooters to all my friends and family.
Rowena Collins
4 years ago
Slow running laundry drain that was overflowing on the washing machine rinse/spin cycle. Called early in the morning and Roto-Rooter was able to send a technician to us promptly within about 30 minutes. Problem solved and out in no more than an hour. We've been customers of Roto-Rooter from their early beginnings and long before all of the name copycat companies now in business. Rates are rather expensive but probably comparable with other like companies, even though I haven't checked. They did provide a senior discount.
Gerardo Valle
3 years ago
Call on a Saturday with an emergency clog on a floor drain. They were out within the hour. Tyler was quick, and friendly.
The technician arrived on time. He explained what he was doing. He was professional and thorough. I have used Roto-Rooter for 10 years and have been satisfied each time I have needed service.
Tyler was very knowledgeable, polite and efficient.
Mohan Sevanan
8 years ago
Satisfied with the job.
Michael Johnson (Joker)
6 years ago
Awesome service! Fast, friendly and very affordable.
Tawny Aguayo-Williams
3 years ago
Brian was very professional, kind, and thorough in his explanations during his visit. I would recommend and use Roto-Rooter for any issues in the future.
Ruth Montgomery
8 years ago
We live in a very old house and have recurring drain problems in 'old' piping (those pipes that can't be replaced without great pains). Our drains stopped draining on Monday, I scheduled an appointment online for the following day, I got phone confirmation of the appointment and the technician was at my home when expected. Our plumber was very professional, knowledgeable and courteous. He fixed our immediate problem and provided me with preventative care chemicals for monthly treatment of my old pipes. I am very satisfied!
Lattisha Justice
4 years ago
Delivered as promised. Techs were great, work was done timely and professionally. Good experience, in less than desirable circumstances.
I have used Roto Rooter several times and they always come through for me. Daniel Webb is outstanding! Very professional and takes the time to help the customer understand what's going on, preventative steps, etc. I highly recommend this company and this technician.
farida hussain
4 years ago
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