Description
Fayette Heating & Air: Your Trusted HVAC, Plumbing, and Electrical Expert in Lexington, KY
Since 1971, Fayette Heating & Air has been committed to providing outstanding residential and commercial HVAC, plumbing, and electrical services in Northern and Central Kentucky.
Our highly skilled licensed technicians and certified apprentices are drug-free, felony-free, and dedicated to ensuring your comfort and safety. We take pride in maintaining a trustworthy team, ensuring your peace of mind when we enter your home or business.
At Fayette Heating & Air, we offer a comprehensive range of services to meet all your home and business needs. These include:
• Heating Services
• Air Conditioning Services
• Plumbing Services
• Electrical Services
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, A C Unit, Air Conditioner Installation, Air Conditioner Repairs, Air Conditioning, Air Duct Cleaning, Air Duct System, Air Filters, Air Filtration System, Air Flow, Air Handler Repair, Air Purification, Air Scrubber Plus, Air Seal, Air Treatment, AirRanger Electronic Air Cleaners, Annual Maintenance, Backup Generator Installation, Backup Generators Repairs, Commercial Cooling Services, Cooling, Cooling System Check, Duct Cleaning, Duct Inspection, Duct Repair & Replacement, Duct Sealing, Electrical, Electrical Contractors, Electronic Air Cleaners, Emergency Air Conditioner Repairs, Furnace Inspection, Heat Pump, Heating, Heating And Air Units, Heating Solutions, Heating System Check, Home Backup Generator, Hour Emergency Service, Humidification, Hvac Systems Replaced, Inspection And Maintenance, Maintenance Plan, New Air Conditioners, New Furnace, New Heating Systems, Plumbing, Plumbing Contractors, Plumbing Emergencies, Plumbing Issues, Plumbing Maintenance, Preventative Maintenance, Preventative Services, Protection Systems, Regular Maintenance, Safety Inspections, Some Repair, Standby Generators, Sump Pump, System Inspection, System Upgrades, Tune Ups, UVC Lamps, Uv Light, Water Damage, Whole Home Generators, Whole Home Surge Protection, Your Air Conditioning Repair, Cleaning, Installation, Electric car charger installation, Fan installation,
Reviews
quality service and quick response. austin was helpful and very professional
Gordon Childs
3 months ago
No issues. That is why I use Fayette Heating and Air.
FAH representative Will Ison was great to work with. Very knowledgeable, answered all our questions about installation of a standby whole house generator. He's also professional and very personable. We are now in the process of deciding if we're going to make this investment. If we decide to go forward, Will and Fayette Heating and Air will be our choice.G Payne, Lexington, KY
Will was patient and responsive to all my questions. Seemed willing to work with me on various options.
Vicki Talbert
3 years ago
Taylor McCarty was the technician who serviced my furnace. He explained everything that he did and made recommendations that were helpful. I have used Fayette Heating and Air for over 10 years. They come when they say they are coming and I have no complaints. Taylor McCarty cleaned my air ducts and I am pleased with his professionalism.
Management failure. I made two separate appointments for duct cleaning. On both occasions they arrived without the equipment needed to clean the ducts. So I wasted two days off due to the incompetence of the manager that sent the crew to my house without the equipment needed to get the job done. To add insult to injury the manager couldn’t find the time to return my call. My advice is to go with any other company for your HVAC needs than this one
Tony did a great job of servicing our HVAC system for our semi-annual service visit. He was very knowledgeable, thorough, and courteous. He fully explained all of the services provided and his findings,
Daniel Israel
2 years ago
I was very pleased with you explaining everything to me and giving me different options. I explained to him that I have my 91 year old mother living with me and I needed the quickest fix for that day, my system is 11 years old and as soon as the warranty expired. I have paid out over $1400 for parts and repairs. Some of these problems had occurred during the time of the warranty. For instance, cleaning around the motor that had accumulating dirt ($321). Learned that the original installers failed to cut hole on wall for some type of piping or vent. My son, Daniel was here at the time when you arrived. He did some small fast fixes so I did not have to pay extra. I do like the fact that they come out fast to service my furnace. Jason I give you 6 stars for taking the extra time that I needed to process the malfunctionings of my furnace. I guess I need to purchase a new one and hope it is installed correctly and have warranties.
Patricia Blevins
a month ago
i have not my invoice for today and not the estimate
We have always been pleased with the service and professionalism of the techs they send to do the twice yearly check of our system. We have a geothermal system and they have techs trained especially for them. They always respond quickly when there is an issue, which is important.
Very professional and polite. Explained in detail what they were going to do for us. They were extremely knowledgeable and willing to answer any questions. They arrived exactly when they said they would be here. Highly recommend.
Excellent service. Very polite technician who was on time, explained everything that was done to the system, pleasant, polite and cheerful!!
Alex was very professional and knowledgeable. He explained the problem very well . And fixed my problem
very quickly. He was there when he said he would be . And I will definitely use him again . I’ve always been able to count on Fayette Heating and Air . A grateful customer Tim F
Mike Matthews
4 months ago
Brendan was a very experienced HVAV tech. Explained everything in detail. Highly recommend.
Teddy and his partner were there on time and quickly took care of my request. They were clean and efficient. It was an excellent job.
Logan Poole is a great technician Very knowledgeable as well very kind, I will always call on him to service our home, I give him the praise today 😀
Arrived on time, performed good quality work.
George Hernandez
3 years ago
Justin Lacey was extremely professional, we enjoyed working with him and we are confident in his ability. He was great with our children and feel comfortable having him in our home.
Rosemary West
a month ago
They were very polite and professional. I did not receive the pictures with my invoice though.
Julie McClanahan
a month ago
Jason did a great job and was professional.
Scout did a great job of discovering and fixing what had been a very tricky problem.
He was very friendly and efficient! And, my dog loved him too!
Raphael Finkel
2 years ago
Technicians were professional and well-trained. But the pricing structure is absurd; a repair using a $100 part (Amazon price) and 15 minutes of labor to install cost about $1000 (before club membership, which gave a 20% discount). It seems that every motor replacement has a single fixed cost, penalizing simple repairs to subsidize difficult ones.
The two young men were very prompt, friendly, hard working, and completed the task quickly while doing a great job!
Jason was professional and personable. After diagnosing my HVAC problems, he clearly explained the solution. I’m very pleased with the service he provided.
He was very professional and helpful solving our electrical problem.
Greg Turcotte
4 years ago
Prompt response and great service. Techs were very knowledgeable and courteous. Overall everyone I dealt with from start to finish made a stressful event as painless as possible. Thank you Jeff C. and team!
Mary Ann Kincer
a year ago
Have used this company for both HVAC and plumbing. Give or take with who you get, some techs are great others are new but Brendan with HVAC and Joshua with plumbing are worth every penny! We are in the comfy club because of people like them!!!!
Donna Collins
2 months ago
My technician, Dakota, is the best. Very knowledgeable and really does a good job keeping my units in good working order.
Walter Hampton
2 months ago
After having a unit installed The next day, it began to leak condensation all over the ceiling of my attic. One guy came to a Repair it 4 hours later, it's leaking again to even worse. Not to mention that they never Put the stripping back on my attic Door Correctly.
Robert Curtis
a month ago
Excellent service from Jim, professionalism, polite and didnt try to over sale on items not needed. There are always ways to improve on anything however, Jim doesnt need much!!
Nancy McWilliams
a month ago
Great experience with Fayette heating and air. My tech Glen was very helpful and knowledgeable. Very happy with this company and my tech Glen Slone.
Isabel Torres
3 years ago
Kevin Pearl and Alex Bowling absolutely SAVED THE DAY! I leave on a cruise tomorrow and had a catastrophic water incident today and they not only came as quick as possible but also helped me learn what to do if it happened again. Both were extremely polite and friendly! Definitely recommend not only the service but commend the awesome employees :)
Tonya O'brien
3 years ago
My technician , Adam Austin did a wonderful job. He took his time and made sure to really check everything. He did an amazing job of explaining any issues he found and the options to fix them. Adam was a pleasure to work with.
Mike Davis Stewart
6 months ago
Don't join the comfy club membership cause they totally ruined my life. Either company will return or receive my calls about damages they done about hitting my mailbox and sending plumbers out 3 times total and tried to say they need special equipment or tear up bathroom floor and sink to get to clogged pipe. I told 2 plumbers about our big door crawlspace access that leads to the already access panel and even showed a tech a picture of the crawlspace and setup. Bluefrog plumbers came over to do a free inspection and 1st thing asked about about a crawlspace and fixed the issue within 15 mins even fixed the damaged pipe that has ripped from other tech using a motorized snake until it broke. There was even carpet in the crawlspace that had absorbed water from damaged pipe. These guys even waited for me to get a couplin and cut off the damaged pipe from miastro plumber and installed it at no charge even gave us a 45 dollar discount. All this happened a week prior to my dad passing away. Miastro and fayette heating won't return my calls or able to receive my email. Went over a week not being able to use any sinks and worried about mold issues that could occur from the damaged pipe and pipes that are not visible. This has made a grieving family more worried and makes it look like we were being taken advantage of. But they said they would send $50 for the mailbox damage. Won't reply about the other damages and potentially more unseen damages and mold issues. It's been a horrible experience at the most traumatic event of the loss of a husband and father who would have fixed the problem easily. He will be terribly missed.
Casey Spencer was our service tech on 07/17/23 and he was excellent. He was very knowledgeable and professional and I would hope to have him for services in the future.
John is so competent and professional, plus a pleasant person.
Just as in the medical community, if there is a problem, you want the best assistance possible - that's John Speed in H/AC.
Sean Washington
6 days ago
Casey did an awesome job. Very Very Professional and made sure we knew what was going on every step of the way. Casey is a great leader for your company. Great work and great job.
John Lancaster
a month ago
Lee was great my dad likes him
Arrived on time, quickly diagnosed and fixed the problem.
We had our bi-annual system inspection this morning. During the inspection, Brendon from Fayette Heating & Air was on time, professional, and polite. He pointed out a few opportunities for proactive HVAC enhancements that had previously been identified by other technicians. The quote for the work was reasonable so I decided to have the installation performed. When I asked about scheduling the install, I was pleasantly surprised to hear he could do the install that today. Just a few hours later and all work was complete. He showed me the install and walked through all the system changes. I couldn't have asked for better service. Thanks, Brendon! And thanks to Fayette Heating & Air for continually providing great service at a great price.
Fayette Heating & Air crew arrived on-time and immediately went to work changing out the HVAC system, working diligently until the job was competed. Stacey Smith and his assistant presented themselves in a professional manner, working in hard rain to complete the outside work. Very pleased with how our HVAC replacement was handled from the Comfort Advisor (Jeff Coats) recommendations, through to completion.
Carolyn Carden
5 months ago
Courteous, knowledgeable technician discussed a generac system with me
Great service. Very pleasant young man.
Monica Williamson
2 years ago
Brian was super diligent and spent almost 4 hours trying to resolve our air conditioner issue. On a Friday before a holiday weekend too! Very much appreciate his patience and time spent taking care of our air conditioning issues.
STEPHEN RANFT
3 years ago
Justin was extremely helpful in evaluating my furnace needs, explaining my options and answering all my questions with patience and completeness.I received the information I needed so I can make a decision about what product I might want to go with.I appreciate the evaluation, and in particular, the technician you sent out to do it!
Trish Di Sessa
a month ago
Jason was very knowledgeable and explained our options.
Jason did a great job! Very professional, friendly, willingly answered questions. All of the guys who worked here on both days were professional, friendly and left the work areas in good shape.
Patty VanHoose
2 years ago
The return air vent was supposed to be made larger to accommodate the new installation- it was not done. The access to the overhead space was left open for the heat to escape making the unit work harder. No explanation given. Concerned now about the quality of the work.
Excellent service and very professional! Could not have had a better experience!
AJ Lane with Fayette Heating & Air was very friendly, respectful and professional. He got right to the issue and had my system up and running in no time. I am so happy to be a Comfy Club member. When my heater went out, I called them. They said they could get someone to my house between 4:30-6pm. They called me at 3pm and said he was on his way! I love that they let me know ahead of time and they text with a picture of the technician. He didn't force me to do anything I didn't want to do. He took pictures of the problems he found and let me make my own decision. I also didn't realize that they offer a discount for veterans, thank you guys. I am very pleased with their service.
We paid a great deal of money for a new furnace and AC ...only to have several service calls on furnace...the board went out on the furnace that is 3 years old...we had to get another company to fix the problem...the Manager of Fayette Heating is extremely rude and offered no apology
Jordan was prompt for the appointment, and explained everything he did and saw with the system checkup. He was able to research when the system was replaced . Excellent records that he had access to on site.
Shannon Freibert
10 months ago
Was at my daughter home and called them to in stall a thermostat. The come out install thermostat and charge her $346 for the in stall and another $99 for service call and we supplied the thermostat. They are way over priced . I think it is a little price to put it mildly to charge $445 to put in a thermostat. Buyers beware. I was just shocked at the price .
Tony was very pleasant, knowledgeable, and thorough.
Denise Bratschun
2 weeks ago
Received service same day as called. Fast diagnostic, ordered part and returned next day. Will def use again.
Paulynn Covington
a year ago
From the moment Rick called to let me know he was on his way, he was very courteous, professional, and knowledgeable. I appreciate the time he took to educate me about the a/c and what the cause of the problem was.
Promptly worked us into their schedule and fixed our issue all in the same day. Polite and professional.
First time customer of H20 Meastro Plumbing but they have won me over for any future needs.. Patrice was not only a pleasure to have in my home but very knowledgeable and professional.. A++ service and price was very affordable even on a Holiday Weekend.. Thank youDebra DePalma-AirthFrankfort KY
Barbara Stokley
3 years ago
Today Justin and crew installed a new heating and air unit. They were very professional and did a wonderful job. It was done in a timely manner and left everything just like the found it. Was very pleased.
We purchased a house Fayette serviced for years. The previous owners were on the cozy comfy club. This means they go to the house change the AC filter. And these owners had yearly maintenance. Fast-forward to new owners, us. AC duct work completely disconnected/ ajar= attic flies, wasps, lady/stink bugs for the last 6 months coming out of vents. When I asked owner they said they didn't know why. I can tell you why. For a problem that was an issue for years, and this company in use for years on this house. It is the cause of a few reasons. 1. An accident by company employee or owner and the employees did not correct or notify owners as this disconnect of duct work was at the door opening to attic. 2. Employee didn't like owner damaged duct work on purpose, Fayette still didn't see for years for maintenance if they had other employees show up. The previous owners were old, and could not make it to attic to check for these things. Fast forward today. No more bugs because system is closed as we repaired it. Why am I leaving this review? I call them today to ask about question, and when I asked a question for shut off they say they need to schedule an apt. When I say I don't need a service call but a quick question...the woman hangs up on me. She had my number and name. No call back. To me this is a reflection on the employees professionalism, which also points back to the damage/bug situation going on from the previous owners that would have been easily resolved and discovered with Thier cozy comfy club joke.
We were warned not to use Fayette Heating and Air but I gave the company the benefit of the doubt. I understand that their service technicians are paid on commission. For a $50, non programmable thermostat, we were charged $400. On Next door Neighborhood there are stories after stories of people being gouged.
Kevin Mccray
2 months ago
Alex was very nice. I still have some invoice questions but am looking forward to hearing back from Shaye soon. Will update review then.
Marc Schlackman
2 days ago
Adam Austin was very professional, knowledgeable, courteous and efficient. He was most helpful explaining why a couple of things needed to be replaced and cleaned.
Marty Pendleton
a month ago
Jason was very polite and professional.
He did a great job on the generator.
Fayette Heating did an excellent job fixing my furnace. Very responsive, communication was very good. April, and William Ison come highly recommended. I thank them for their help.
Frances Lawson
6 months ago
Casey was professional, patient and personable. He was very easy to work with and solved my toilet issue efficiently. Will request him specifically if other services are necessary.
James White is an experienced and very helpful technician with Fayette who diagnosed and repaired the problem with the Emerson Comfort Alert module on my Amana air conditioner that was erroneously detecting a locked compressor rotor.
Professor Photoshop
3 years ago
I didn’t even know you could have your duct work cleaned but I’m glad I found out.I e been using Fayette Heating & Air for almost 10 yrs with regular HVAC cleanings twice a year.Having the ducts cleaned today was well worth it, with 5 Siberian Huskies I should’ve done it sooner.The techs, Kory & Taylor were great, they did a great job & made sure I was satisfied when they were done. They even showed me pix of before & after.Fayette Heating & Air has always done a great job & every technician / service professional has always been terrific.
Did not tell me that the hose from my three units needed to be wrapped ! Would not listen when I told them I would call to set up an appointment! One guy kept texting and calling almost to point of harassment!! Send a letter to Brent Melrose and no respond from him !! I took out the Comfy and that was a waste of money for a year !!!
We had an issue with our unit at our rental property. We got a fast appointment and Glen showed up and found the problem within minutes. He provided a few options and quickly made the repair once we chose what to do. He was very friendly, courteous and extremely knowledgeable!!
Deanna Darrell
2 months ago
I appreciated that Jim was on-time, professional, and took minimal time to diagnose my a/c problem. Perhaps most importantly, he didn’t try to sell me additional add-one or services. He fixed my problem and was clear in his explanation.
Dorothy Servant
2 months ago
Very knowledgeable. Explains everything.
Austin and his partner was professional, personable and did quality work. Grab job getting what I needed fast and the installation was fast and clean.
On time. Courteous. Answered any question I had. Took every care in keeping the mess and disruption to a minimum. Went over new thermostat to make sure I understood its' operation. If you're going to spend a fair amount of money on a new system, you want the best installation and technicians available. Thanks, Shelby & Joesph
Pennie Redmond
3 weeks ago
Jason did an excellent job giving my Generac a checkup. It is ready to go for the winter. Jason was friendly and very efficient. He is an excellent technician.
Lenita Maynard
2 months ago
Very nice young men
Little rough on walls with equipment. Had a few scuffs.
Too much money for a system a couple of months over a year. I need an invoice for services. Not sure what he did but it only took him under 20 minutes.
Kevin Bennett
2 months ago
Charles, was my tech he was pleasant and very knowledgeable 5 stars.
Zach was here early, after he checked to make sure that would work with my schedule. He was efficient and explained everything to me, from best case to worst case scenario, thankfully it was best case scenario. He took care of the problem and got my house cool again!
Michelle Binkauskas
3 years ago
Alex was outstanding! What could have turned into a Christmas Eve disaster was avoided because of the quick response of Maestro Plumbing and Alex Bowling. They were professional, considerate, knowledgeable and so helpful. They have forever earned our business.
Did a great job of looking at my current situation and made future suggestions to keep me from spending more then I should.
John McIntyre
a month ago
HiJustin provided us with a comfort level that we were working with someone who knew what they were doing & getting it done! Note: I answered noto ‘ did you see this business as I am now sure what was being asked’.
Shauna Carver
a month ago
James Brady Madden is a true professional. He provided excellent service and was very courteous. He explained our service and services we should prepare for. He is one of the very best technicians at Fayette Heating and Air. We really appreciate receiving such wonderful heating and air service from a professional such as Brady.
Great experience using Fayette Heating and Air to perform a seasonal inspection on our heat pump systems. The tech, John Speed, was very friendly and professional in conducting the service. He provided us with lots of useful information about the condition and maintenance of our systems. He even had the courtesy to put on shoe covers before stepping into our home. Small gesture but huge positive impression on us. We will definitely use this company again for future heating and air needs. We even signed up for their comfy club membership based on our experience from this visit. Thanks John for the great customer service you provided us, keep up the great work!
Dennis North
9 months ago
Fayette has been our go to hvac and heat pump installation and repair.Always professional,friendly and on time.
Candice Deininger
2 years ago
Travis was able to meet his expected schedule 15 minutes early. He was pleasant, polite, friendly and respectful.
Valerie Coslett
3 years ago
After more than $1500 in repairs in the last 45 days, they tell us now that the whole unit needs replacement and the price is $10,500. We get a quote for the same system for $5,100. They lower theirs to $6,500 (amazing how the price went down $4,000 in 1 hour!!!). We say no thank you but how about refunding some of the $1500 we spent because you misdiagnosed the problem? Oh No - we don't give refunds. Also they will not refund what we paid for their Care Club, since we won't be using them ever again. Expensive lesson learned but we will be sharing our experiences with everyone who will listen.
Catherine Wolford
2 months ago
Great service, inventive with success to unforeseen problems. Explained what he was doing and asked if I understood. Highly recommend
David Kirkwood
3 years ago
Justin was awesome, knowledgeable about my symptoms and system, and didn’t try to sell me any crazy extras. Will definitely ask for him next time we have a need.
Jacob u have an excellent work ethic and very professional demeanor, be careful out there and keep on trucking
Douglas Ezzell
7 months ago
Well done job, efficient and thorough
Our technician, John Speed, was professional, thorough, and easy to communicate with as we worked through an airflow issue in our home. Five star service!
Robert Bingaman
3 years ago
Jordan is very professional and kind. He performed as a highly skilled technician. We would feel very good about recommending him to others for service. Thank you Jordan
These guys were beyond excellent to work with. I contracted with them to have a Generac backup generator installed, and could not be happier with the results.Charlie, Brian, and Dylan did an excellent job and are the sole reason that Fayette Heating & Air will be the only HVAC company I use going forward.
EKU Wesley Foundation
7 years ago
This team is definitely the A Team! Totally professional from estimate to installation, and our new favorite go to guys. If you are looking for the next heating and air conditioning team to fix or replace your system, do not fail to give these guys a call. Courtesy, kindness, and complete dependability!!! You guys rock!!!!!!!
I really appreciated how hard the technician, Kevin Gray, worked to help me get my AC unit replaced. I highly appreciate his honesty and willingness to find a deal that worked out for me. The install went very smoothly and I had my new AC unit up and running in only two days!
Alex R. Strein
3 years ago
I had a great experience with Fayette Heating & Air. When I called, they came out the same day. In addition to the 30 minute courtesy call, they sent an email with details about the tech, including a photo, which wasn’t a really great touch being a young woman that was home alone.James was great. He was very polite and timely. He also took the time to really explain the issue and the repair options.
Teresa Shackleford
a month ago
They crew was very professional and friendly. They knew what they were doing. I was so appreciative that they arrived so quickly in response to my emergency. I gave 4 stars because I was hoping they would help more with cleaning up the mess. But overall I’m satisfied.
David replaced a blown low voltage fuse then was able to see that fuse blow, identifying a short in the system. Tearing apart the blower unit showed no visible shorts, checking thermostat connections showed no visible short, disconnected outdoor unit and tore it apart, still no visible shorts inside outdoor unit. Noticed insulation had chew marks, found short inside the wall where mice had attacked.
Rick was excellent, I have had issues in the past with newer technicians not knowing some things. I know they have to learn but I prefer the technicians with years of experience. Everyone is always professional at Fayette hearing.
John Richardson
a week ago
Generac generator annual service was fast and thorough......follow up visits were needed for our electrical and HVAC systems..... Nathaniel and Johnathan are taking great care of us!!
Brenda Farmer
a month ago
Lee got our A/C problem solved and was very efficient in completing his task. Lee has a pleasant personality and is an interesting conversationalist.
Kathleen White
2 years ago
Very personable professional. Explained each step, I listened and he listened. I understood my options and he completed the job with a smile. And he made friends with my cat, Ana Kat. Thanks for sending him.
George Lambert
a year ago
I needed a new water heater. I called yesterday and they were able to come help me today. I like that
Robin Doebler
3 years ago
Time & inspection were on point. My home was respected which is another plus. One minor problem was found & it was fixed immediately. I was very pleased with my first time with the company & I would definitely recommend them to my friends & family.
Virginia Rogers
2 years ago
Justin was on time to the minute and was very helpful. Suggested things rather than try to sell me services I didn't want. No pressure. Found a problem. Gave me a good price on fixing it. Fixed it! Awesome service from these folks every time!
Cathey Kersey
4 years ago
Our HVAC installation experts from Fayette Heating and Air conducted themselves in a professional manner from arrival to completion of the job. Our job involved dismantling a 35 year old unit and retrofitting some existing pipes with the new and having to cap off an outdated vent system which was not up to current codes and reroute a new outside vent. They accepted the challenge with a good attitude and installed a new 96% energy efficient system. We live in a 100 yr. old home so we have become accustomed to being told that projects are going to take longer than if it were new construction.Matt Combs and his assistant technician arrived at 10:00 a.m. and were determined to complete the job in one day, which they were able to accomplish.They removed the extremely large older system and cleaned up the worksite so that there was no trace of them even having been here, except for the new unit remaining in its place!I originally had thought that I would try to find someone more local since we live in a small town near Lexington, however I kept coming back to the idea of SERVICE. What would happen if I went with a small company with only a few employees and I needed emergency service and so did multiple other households? i wouldn't want to be put on a waiting list and be uncomfortable until my unit was able to be serviced. With this in mind, I also decided to purchase the additional labor and service agreement so I can get reliable service immediately as needed.Also, I need to mention that I initially called to set up an appointment on a Saturday morning. I was scheduled an appointment on Monday morning with a Comfort Sales Associate (John Hutchinson), who came to our house and explained our multiple options in a very clear and thoroughly knowledgeable manner. He answered all my questions with ease and left our house with an appointment scheduled to get the job done.This was a project that I had been dreading for some time, so I can't say enough about how easy the entire process was from start to finish.Thank you so much for taking care of our climate conditioning needs. I would highly recommend your professional staff to others in need of a new HVAC system!!
Mary Bamberger
3 years ago
Trampis was great! Gave me options. Helped me with decisions. Answered all my questions. I appreciate his kindness, patience, and “get right to it” work ethic. Thank you for good technicians I can trust.
We used John Marc Jourdan from H2O Meister for some plumbing needs. He was very friendly and did a great job. We will request him for any future plumbing needs. You could tell he enjoys his job and the results were excellent. I wouldn’t normally say that having a plumber come was a pleasant visit but it was a pleasant visit with John Marc.
John Speed was extremely polite, professional, & helpful! He showed up on time, and completed all repairs in a timely manner! Very happy with this visit! Thanks, John!!
David Burdette
a month ago
Caleb McCoy, and the whole Fayette Heating and Air Team made This processed, seamless and great customer service. I got an appointment the next day. The crew came in my home was very respectful. Got the job done and left, cleaned up after themselves. Along with Mr Jordan 10 out of 10 would recommend.
Melissa Morton
a year ago
Very friendly and one of the most greatest man I could have ever met done a great job very quick got the job done fast very professional if I ever have to use this service again I hope they send Mr. Jeff I hope all the employees are as great as Mr. Jeff
george schweikle
2 years ago
Excellent service!. Our A/C went out Tuesday night. I called the comfy club number at 10:00 PM, Isaac was at our house at 10:00 AM the next day, and we were able to leave for vacation early that afternoon with the knowledge that our house would be cool upon our return.
Cynthia Milligan
2 months ago
Jason was Very thorough and finished promptly not making a mess or anything. He also explained all steps as he worked checking both units or systems. Very pleasant young man and a delight to have in our home.
Steven Bricknell
6 months ago
Lee was on time, did great work in a timely manner, very knowledgeable!
Had a new system purchased and installed through them. It was defective on day 1. The technicians didn’t do their job properly testing and inspecting it. I had to report its malfunction personally like 15minutes after they left as I was bombarded with errors through the app. Its been over 2.5 weeks trying to get the part replacement installed. First I was given a wrong delivery date and told it was delivered last Monday. Then a week passes and they say it was not delivered. Then when it was finally delivered they kept telling me “someone from dispatch will reach out in a couple minutes” to get the installation scheduled, every time I called (like 5 times in past 3 days). I feel scammed. Especially when it cost $15,000. Absolutely maddening.
Sandra Shannon
3 years ago
Fayette Heating & Air are reliable, competent, locally owned & have always been there to meet my HVAC needs in a timely and professional manner! It is a great place with great people! A+
William Addison
3 years ago
Richard Moyers was very helpful and very knowledgeable of he's job. He knew exactly what to look for and fix just by my explanation of the problem. I would request him to work on any heating or ac problem. Thanks Fayette heating and air for sending such a experienced Tech to my home. If all your other employees are like Richard you must be a very happy and busy company. I will refer any of my friends to your company. Thank you and Richard for making my winter warmer for my family and me safer. Sincerely William Addison
I own the Jimmy Johns in Lexington and we had a leak and the AC had gone out. Scott Bowman (your service guy) arrived much quicker than I expected. He fixed our issue and was out of there in 2 hours. We have used several companies in town and I will be switching all of my stores to Fayette Heating and Air!
From start to finish it was a great experience. Very fast on everything from installing a new hvac system to the duct cleaning. We are very happy with the experience.
Matt was out today in the Lexington Humane Society van to conduct my semi-annual HVAC check-up and install an air scrubber. Matt and his partner were courteous and took the time to explain what they saw on the HVAC once they completed their check. He also took time to talk through air filter options and was friendly with my dog.
Scott Clifton
a month ago
Quick and efficient. Had some areas of damage to the stairwell trim and handrail, but I suppose that would be expected. Asked for the thermostat that was replaced with the new one, to be moved downstairs to replace the older one. Was just told how to do it myself.
Had a new AC Uit installed in December 2019. Nothing but problems since. On my 4th service call now. 1st...within a month afterwards, thermostat wasnt communicating with furnace because tech didnt properly install a wire. 2nd...system wasnt cooling due to a piece on the compressor fan going bad. 3rd and most recent...system not cooling 2 days ago, but started cooling again after I turned it off and it got up to 82 in my house!. Tech came to look at it yesterday and acknowledged a faulty surge or something on the furnace that is prevalant on hot days but not covered by warranty and costs $375...or you just reset the unit when it happens again. Uh...It's 68 this morning. Regardless,I shouldn't have to do that on a system period, ESPECIALLY one that's less than 2 years old! It's happended again!!!! Condensor fan not running!!! On my 4th call this morning AS SOON as they open!! I have definitely been sold a $7700 lemon.
kathleen bagdasarian
a month ago
I called this morning our ac was not working right…they said they would send someone out tonight between 10-11 to our surprise the tech called around 6 & said he was here! Very nice young guy Brady Madden. He fixed the problem in no time. Very polite. He was great!
Deborah Merical
2 months ago
I am very happy with the service. James was very professional and walked me though all the details. I look forward to working with the company and James again on future needs.
Jennifer Chandler
4 months ago
Jacob was professional, courteous and thorough. He explained everything he was doing and identified areas of concern without pushing to sell me anything I didn't need.
GLENN SCHMUCK
3 years ago
Ramsey and I talked about the complete system. He suggested that I might consider replacing the Trane Air Filter system in near future. He did a complete check out of the whole system. I felt good in talking with him and he was able to answer any question or concern I had. A good technician.
Jordan Schwartz
2 weeks ago
Trevor showed up to take care of a light fixture that went bad last night.Diagnosed and fixed the problem in 20 minutes and then addressed a fixture install that i didn’t want to do myself.Phenomenal electrician and extremely professional…. I hope he is assigned to my house every call with Fayette Heating and Air
Brady Madden and Fayette Heating & Air delivered everything promised. They communicated details and scheduling with frequency and then delivered on each item. It shouldn’t be surprising when companies follow through on a service but more and more that is often the case. Brady represents the few out there who actually provide customer satisfaction. Give this man a raise!
Isaac Watts came to my home this morning for the Comfy Club check of my HVAC. What a nice and professional young man! He was knowledgeable, efficient and extremely polite. It was the first time he had been to my home and he can come back any time.
Jeff came and gave us a very thorough inspection and explained the estimate well. The installers were on time and very efficient. They installed 2 complete systems in one day. Very impressive!
Charles Elmore
a year ago
AJ is always on time and does a thorough job repairing my unit. He is courteous and friendly and gives us all options available for the repair.
Tech's Blake and Josh were very professional and did an amazing job. I couldn't be happier with their work. Thank you guys.
Ronnie Deskins
3 years ago
Jacob did an excellent job. He was very professional and completed the job in a timely manner. Everything worked as it should and he did a good job cleaning up afterward. I will definitely use them again.
Christian Durbin was professional and friendly and nice solved all my problems will recommend and use again !!
The ease of setting up the appointment. The optional five dollar a month to become a member of the club. The picture of the person arriving to my home. The text messages and phone call 30 minutes prior. Jeff the technician was absolutely positively amazing. I expected this to be in and out in a few minutes rush job ...admittedly I was very skeptical. Jeff took his time even though it was cold and nasty and it was in a crawlspace. He also looked at my air conditioner which was an added bonus. He’s very kind hearted and explained my remedial questions with ease. He wore booties in my home which was very appreciated. He explained my options which are way out of my price range but he did try and sell product which is good for the company. I can’t say enough nice things about Jeff and I’m sure he would appreciate it if you told him so. He deserves a pat on the back and maybe a little more 😉
Jim is very professional, knowledgeable and efficient. He is very easy to talk to and it is nice to see a familiar face to return to check out the heating and air conditioners.
I give Him an A+.
The serviceman, Nate Isaac's, was very thorough today while looking at the issues with my AC unit. He explained to me the problems and the parts that he would be replacing. Fayette Heating & Air, you have a good employee representing your company well.
Jacob was very professional and took the time to explain and show me the installation of the compressor saver kit.
I love this company. I’m part of their comfy club. I use them for AC and heating issues as well as plumbing. They are great and I love their technicians, especially Brian B.
John Marc Jourdan is the best, he not only knows his job , he is informative, courteous, and polite. Your company has provided me with great service and Mr. Jourdan is truly an asset to your business.
Came on time, professional, knowledgeable and well trained.
Billie D Campbell
2 weeks ago
Had a very professional meeting with mr Ison. Very casual and felt very comfortable talking with him. Need more people like him out meeting with the public.He was on time , new what he was talking about without any pressure. Thanks much.
Jason was very professional & informative. He laid out both verbally & with photos what he found. His recommendations for resolving all issues was great.
Austin Pence
5 months ago
They make it really easy to schedule and set up. The folks were super nice and on time.
peggy younkin
3 years ago
Very professional and it never hurts to be a nice person also. He explained himself very well telling me exactly what he was doing and why. I felt very comfortable with him being in my home and at seventy years old I cannot tell you how important that is. Good job and I thank you.
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Justin Lacey was our service tech. One of the best service calls we have ever had. Not only is he a great service tech, he is also a kind and caring person. The world certainly needs more people like Justin.
Our technician, Tony White, was knowledgeable and professional. He removed our old water heater and installed a new one efficiently and neatly. We are very impressed with the excellent customer service!
The technician was kind, professional, and courteous. He did excellent work.
The crew you sent out to repair my dryer duct was very professional. They kept me up-to-date throughout the process. They couldn't to more polite. Would recommend Fayette Heating to my friends without hesitation!
Rachel Saunders
4 years ago
Unfortunately this business is extremely unprofessional. My furnace went out and I called this business. They came out promptly after-hours and immediately diagnosed the problem. The technician did not have the part, but set up an appointment to come the following afternoon to fix my unit. This is where everything de-railed. The office CALLED ME in to morning to see if I could move my appointment up, and I said I couldn’t. They said they would keep my original appointment instead. I went home after work to wait for the technician. After about an hour past the appointment time, I called the business to see if something had happened. They told me that they didn’t have the part to fix my unit and never had the part (although they had called me to come fix it a few hours earlier?) The part that frustrated me was that if I hadn’t called, THEY WOULD HAVE NO-CALL, NO-SHOWED. For a customer with NO HEAT, in the middle of the winter.I will say the issues was eventually resolved, but there was no apology or offer of compensation for my lost time. I can say my husband and I will never use this business again.Do yourself a favor and use literally any other company (after we thought the technician wasn’t coming we called around and found out the part we needed most other companies keep on the service truck). I am extremely disappointed the technician resorted to lying about being able to fix an issue to get our business.
Austin's service was very good. He answered my questions and explained things thoroughly. My only complaint - and it is NOT with Austin - is that the UV bulb in my air filter had to be replaced (at considerable cost) for the second time in 30 months! I hope that won't be typical!
Tamela j Knoblett
2 months ago
The two guys that came and cleaned my HVAC duct work today was very respectful of me and my home. I would highly recommend them to any of my friends and family.
George and his teammate did a wonderful job installing our new heating and air system. It works great so far. We are looking forward to coming in out of the heat this summer.
Jennifer Meunier
3 years ago
Isaac Watts was assigned to our appointment for a system check and safety inspection. He showed up on time and was very thorough with his assessment and was very helpful in answering the slew of questions that I had. Not only are we better informed about our system, but also about the services provided by Fayette Heating & Air - we'll not hesitate to reach out again in the future for any HVAC needs thanks to this outstanding first time customer experience!
Our air conditioner has been out for a while. We asked Fayette Heating and Air to give a second opinion on Friday and they responded that day. They determined the fault and had it fixed at the beginning of the next week. Very professional and prompt. They even texted a picture of the technician so we felt safe opening the door.
Geraldine Sinaman
3 years ago
Be careful. Predatory salesman. Get second opinion. Will try to sell you a new unit telling you it cant be fixed when it can. Happened to me twice over 8 years. Could have spent thousands and thousands when a couple of hundred did the trick. On the same unit. The low price checkup is a scam to get in house and scare you into a new unit.Do not trust them!
Melissa Scott
2 months ago
Great experience all around. Called to get a quote for new unit and Jordan came out same day. He answered all my questions and quote was lower than another company quote. Alex and Logan came out on a day that worked best for us and replaced the unit. They made sure all of our questions were answered and explained details specific to our unit. Final cost was exact as estimate, with no added fees. Great service!
Margra Ferrier
a month ago
Joshua did an outstanding job replacing septic ejector pump. He communicates and answers questions better than contractors do these days. He cleaned out construction debris that had been swept into the tank years ago, then sealed lid down to the tank, which had never been done proporly before, and left the work area spotless!Thank you Joshua!
Katherine Cain
3 years ago
Justin came and fixed our furnace yesterday. He arrived on time, was knowledgeable, & got our furnace fixed pretty quickly. Justin was clean cut & friendly & even wished me good luck in a meeting I had later that day. Great service! Just wish it wasn't so expensive...
Being a first time home owner you quickly learn about things the hard way. Jim was awesome when he came to inspect my 30 year old system. He treated me and my family with respect and explained what was going on the whole process. George came the next day to install a new system and he was the same. What was suppose to be a couple hour job ended up being almost a 12 hour job due to the previous unit being installed haphazardly putting our lives at risk. George made sure everything was Installed correctly even going as far to fix the mistakes that shouldnt have never been made in the first place. I will no doubt be using this company again along with all the other services they offer.
Pamma Townsend
3 years ago
Dakota did an excellent job both servicing my units and installing new parts needed. He was very cordial, professional and kind to my dogs. Overall, he did an outstanding job!
Installers were polite, knowledgeable, and considerate. New hvac installed quickly with respect of property. Highly recommend these gentlemen for installation.
Deborah Raftery (Draft73)
a month ago
Contacted Fayette Heating and Air for a quote on a Generac generator. We were pleasantly surprised to have a representative, Will Isom, come to our home the same day. Will was professional, assessed our situation and provided several options for us to consider. He took the time to answer our questions and did not press us for a quick decision. We were very pleased with our interaction.
Taylor McCarty with Fayette Heating and Air came to my house today to clean the air ducts on my two Heat Pump systems. Both he and his associate were so professional. They did a great job, and even installed some replacement vent covers I had not gotten around to putting up. very pleased with the service!
Diana Mullins
2 years ago
A J came to repair our furnace on Christmas Eve. He certainly saved us and our visiting family the heartache if not being able to spend Christmas together. Not only was he knowledgeable and quick to get the furnace up and running, he was a delight to get to know. We feel very blessed to have the services of Fayette Heating and Air!!
Connie Lashbrook
7 months ago
The tech found the problem in one visit and fixed our heater as soon as the needed part came in where two tech's from another company couldn't find/fix the problem in four visits.
Niya Gatewood
a month ago
My experience with H20 Maestro was great. Joseph Weisenberger was very professional and good at what he does. Thank you so much for fixing my sump pump. I will highly recommend. Good customer service.
Thanks to Cameron, my house is cool. 😊 He provided excellent service, was super polite and kind! I am grateful.
I still need to know the results of inspection beneath the house. Please notify me as soon as possible. I left a message at the office. Otherwise, your services were very good, professional.
Showed up in time. They were very friendly to my puppies and got the AC fixed super fast!
Kennedy was Awesome! I showed him the issue I was having with my faucet and he immediately diagnosed the problem and fixed it while he was there with no issues! I highly recommend H2O Maestro and Kennedy for any issues you may have!
Stacey Smith and his partner were excellent! They were very professional, respectful of our home and yard, worked very hard and efficient in the extreme heat of 93 or hotter today 8/20/2019.
Very professional, friendly, polite, excellent workmanship. Cade and RJ did a great job.
Teddy and Andrew both did a fantastic job when replacing our water heater! They maintained highly professional boundaries and quality standards. I'd recommend them to anyone with a plumbing issue
Jennifer Hamilton
a year ago
Jacob Williams was very Professional & very nice. He answered every question that i asked him. I'm so glad that i called Fayette Heating & Air😊 Now im a member. Thanks.
I was very impressed with the service I received from this company. Justin Egan did a great job addressing the many plumbing issues with which I needed help, and completed each one effectively and professionally. I work out of my home. so I especially appreciated the way he went about his work quietly, without trying to engage me in conversation. He was friendly and told me everything I needed to know, but was not overly talkative. Most of all, he did excellent work. I highly recommend.
Jim Campbell was efficient, proficient, and courteous. I joined the Comfy Club based on reviews on our Neighborhood Social Network and because it appeared to be good value for the money. I look forward to having Fayette Heating, Air and Plumbing provide my preventive maintenance and repair services in the future.
William Green
5 months ago
The service person was on time, knowledgeable, respectful and handled the project quickly.
Very professional salesman, keyword.I called out this company mistaking it for the original installers of our HVAC unit, another local HVAC company, and immediately saw red flags when the repair technician spent ten minutes attempting to sell me on their monthly service plan before giving me the actual labor costs they would be billing for. The quote seemed extremely high to me for labor alone, as the part I needed was still under manufacturer warranty. The salesman insisted that I would be saving money by committing to a 12 month service plan on my unit. I realized my mistake and immediately contacted the original installers who offered to give a second opinion free of charge and were able to quote a labor costs less than 1/3rd of what Fayette Heating & Air had stated, over the phone, for the same repair, and they would be installing an OEM part not a Honeywell part which is what Fayette Heating & Air was offering.Would not recommend this company due to their predatory sales tactics and subpar replacement offerings.
Was not impressed with this place. I had this issue where I had a foul smell every time my ac ran, they said they could fix it for approximately $1700.00. I reluctantly paid it. They performed there fix. I had them come out a week later because I still had the same issue. They said I needed to leave the fan running for 1 week straight and there fix should work. Had them come out again for the 3rd time after leaving the fan running for 1 week straight because I still had the smell. This time they said I needed to spend another $3500 to fix the issue.
JOHN Marc Jourdan was able to replace my hot water tank when another company couldn't. He was courteous and very competent and left my utility closet clean and neat. I will request him if I need any further service visits.Thanks.Debbie Flynt
I have been very happy with the level of service that I have received from this company. When I have had a problem with my AC, they have responded quickly and are always professional. I highly recommend them.
Zach was very personable and professional. Took time to explain what he thought was going on. Refilled refrigerant and unit seems to be working alot better. Would like to receive a receipt though, as I have not gotten one via email yet, so I can keep for my records. Thanks for the help.
Austin knew exactly what the problem was after I described it to him. He was safe, polite, fast, courteous, and knowledgable.
Nathan Courtney
2 months ago
Invoicing is vague if you're not tech savvy you don't know what you're paying for. I'm trying to watch over my aging parents. I shouldn't have to call every time something is done to understand the break down of parts and labor.
Bill Clohessy
a month ago
William was most helpful explaining the ins and outs of purchasing a whole home generator
Kevin Eichhorn
4 months ago
Wayne Hawk did an excellent job servicing our HVAC unit and adding a dehumidifier.
Tom was great. He let me know exactly what he'd found and what was needed to fix it. Thank you Tom!
Greg was prompt, courteous, informative, knowledgeable, helpful, and kind. He is welcome anytime. He earned five stars from us. We were disappointed in the fact that his company only sells and installs one brand of single-zoned mini-split system, and that it's cost is more than we want to invest. The company earns three stars from us.
Matt was amazing! Absolutely determined to get the very difficult job done!
Both technicians were personable and diligent and I enjoyed talking to them while they were here.
Susie Middendorf
2 months ago
Wayne and the guys are very professional and knowledgeable of their jobs. Have outstanding customer service skills and did an exceptional job. Having my air and heat unit checked, cleaned and serviced. Duct work cleaned of years of nasty dust and yuck. And a much needed dehumidifier unit installed in our craw space to rid the moisture and the M word removed to save the structure of our home Great help like this is hard to find in todays time. Take care of these guys, to keep them with Fayette Heating and Air.Thank you Susanna Middendorf
Jared was fantastic. Friendly and answered all my questions.
Brian Knight
2 months ago
Highly recommend!! Joshua went above and beyond to fix our issues.
Excellent customer service. Tech was courteous , knowledgeable, and efficient. Tech communicated each step of the way.Response to call was quick.Could not ask for a better company and people to deal with.
I like how fayette heating and air confirms appointment, calls before they come and sends picture of the technician. Technicians are always professional. Greg did a great job while he was here.
Tony is a great technician. This review is for his service. Always polite and helpful. Makes recommendations and answers all our questions. Arrived on time and finished the job quickly. We will ask for him in the future.
Fayette Heating and Air was professional throughout the entire process and their technician Tyler performed a very professional installation, Final cleaned areas, and kept us updated throughout his work.
Jordan is friendly and informative and does an excellent job in communicating what he is doing and explains any problems he finds. He discussed the options and clearly gave us the time to decide what we would like him to repair and/or fix. We have requested Jordan to be our tech when ever possible. He is an outstanding A/C and heating technician.
Matt Combs, Stacey Smith, and the FH&A team did a great job with our residential HVAC install of 2 systems on New Year's Eve Day. They were everything we wanted during this process- friendly, professional, efficient, and clean. They gave us updates throughout the process about what they were doing and how long it would take. One of the systems was in a difficult to reach attic space, and required them to break apart the old system and remove it in pieces before placing the new one. We are warm and toasty with a system we trust- success! Thank you to everyone at FH&A who worked so hard this week.
Called about a hot water issue with kitchen faucet and water heater. I’m very pleased with the dissolution. Our technician was very professional and didn’t push us to make a purchase decision. He completed our job promptly and was very customer oriented.
Rick demonstrated a thorough knowledge in his career field. Properly diagnosed and repaired HVAC system in a reasonable time period on a very hot day. Left us with a positive impression of himself and his employer.
Susan Turner
2 months ago
Our technician was very knowledgeable, professional and courteous. Can't beat Fayette Heating and Air!!
Great to work with!!! Very thorough and let me know exactly what needed to be done to our whole house generator
Easy to set up an appointment. Someone always answered the phone, and they were helpful and respectful. I feel like I got a fair deal on my new equipment. The technicians were friendly and finished in a timely manner.
Mason was very thorough and found (and fixed) an electrical problem left by a previous electrician. Thank you!
Silas was extreme professional with high levels of knowledge and manars. He examined my ac unit thorough and referred an opinion based on his examination. I followed him throughout the process and examined his instruments numbers.The only thing that was a shock to me was the price which is not a fault if his own. He worked delegently with his manager on the phone and was able to reduce the price by 20%.Great job Silas!!!
Company provides reminders before and on the day of the appointment. Estimates provided in advance so you know what to expect on pricing. Techs are prompt, wear shoe covers and clean up after the job is completed.
M Abdul Mottaleb
3 years ago
William came to my house today and checked the HVAC system. He is experienced and explained me the detailed information of the system including how system performance can be improved and well maintained. Moreover diagnosis cost was $39 with promotion code. I like to the Fayette H @ C.
The Fayette Heating person was on time and started to work immediately on the assigned/related requests. He also explained to me what he was doing and what he had found that needed attention. He was professional, knowledgeable, efficient, attentive, and organized. I was very pleased.
Tamika Sales
5 months ago
I had problems with my kitchen outlets and the technician came right, diagnosed and fixed the problem. He also gave me some great tips on other things!
Aaron Jackson
2 years ago
Purchased a house two years ago with a 26 year old outdoor AC unit. Decided to go ahead and replace it this year, so we began contacting companies for quotes.Between the 3 quotes we received, getting advice from my brother in law who works in HVAC in San Antonio, and speaking to a few friends about the prices they've seen/money they've spent, we decided to go with Fayette. Their price was fair and they were quoting an Amana unit, not a Trane, which is much easier to work on and non-OEM parts are cheaper and easier to find.They scheduled the install on a Friday for the following Monday. They showed up at the earlier end of the specified time range and finished up within 2 hours (I'm sure getting in and out of my crawlspace wasn't fun). The guys were friendly, the gentleman who gave me the quote and scheduled the install was very friendly. I have zero issues with the services I received and we are very pleased. Everything was done correctly the first time.We will most likely call and inquire about routine preventative maintenance in the fall.I will keep this review fluid, meaning I will update this review if any services I receive in the future aren't up to par.Optional read:Something I noticed when talking to folks about HVAC quotes: people compare quotes for completely different units and they often don't make sense.For example, someone told me not to call Fayette because they quoted them $8-10,000. Well, that was for a full system replacement- AC and furnace. I just needed the outdoor AC unit replaced and the quote was much lower, as it should've been.Additionally, I had a 2.0 ton unit and wanted a 2.5 ton unit installed to cover more sqft. One company quoted me a 2.0 and Fayette quoted a 2.5 at nearly the same price. A friend of mine was comparing, but by the sqft of his home he needed a 3.0 ton. Different tonnage, different prices. Not even to mention the possible efficiency ratings you can choose from (you're often just quoted the base SEER rating of 14, I went one rating higher).So, in conclusion, make sure you're comparing quotes correctly if you're someone that doesn't really know a lot about HVAC. Thanks for coming to my TED Talk.
Michael Hammerly
a year ago
Travis was great. Very professional and friendly. We had the Air Scrubber installed so we are looking forward to breathing better. Would really recommend them for any service needs you may have.
cathymac “cathymac”
6 years ago
Nathan and Logan spent 6 hours yesterday installing a hot water heater. We were in the middle of our first snow storm for 2017 but they came that afternoon and stayed until 9:00pm to get it done. They were both so very professional and personable we actually enjoyed spending the time with them. Nathan thoroughly explained why he thought a Flow-Tech would fix our Hard Water issues and we are so glad we made the purchase. We were so happy with their service we signed up for their Comfy Club and look forward to a long term relationship! Excellent Service!!
Excellent place and people, they do an awesome job..Highly recommended
Liz Spalding
2 months ago
Everyone at H2O Maestro was courteous and professional, from the folks who answer the phone to Mike, Kennedy & William— the technicians who came to our home. Because we had been without hot water for almost a week, they made us a priority. First visit was yesterday afternoon at 4. Today at 1, a brand new water heater is up & running. Highly recommend!
Eddie was great! He went well above and beyond to help us with an issue that that had gone on since our new unit was installed in the spring. He cared enough to spend time investigating, discovering, and ultimately fixing our problem. He took the time to explain the situation to me. He's the best! Ask for Eddie, he's a good man, extremely knowledgeable and conscientious.
John Plowman
2 months ago
Will is super friendly & very attentive. He gave me the quotes on generator as requested as well as on other needed equipment. Great personality & extremely professional.
We appreciate the prompt service. We got an appointment right away- the same day we called. They kept the promise to call and let us know when the tech was coming. He arrived on time. Was friendly and thorough.
Wayne Taylor
5 months ago
Teddy called me in advance when he was on his way here. And was prompt with the appointment time. Very nice and full good information on the reverse osmosis system. The installation was clean and organized. Thank you Teddy and William! Good job!
Very knowledgeable and worked quickly to get our system back up and running
Kennedy Pearl was very professional and courteous. He tried to light old water heater several times. Kennedy explained that it would most likely be more expensive to fix the water heater than to replace it. Most likely could not find the parts to repair.He then placed the order for new water heater and came back in a timely manner and installed it in the time estimated. Left the work area clean and made sure the unit was on, heating and ready for use. I would certainly recommend Maestro H2O and especially Kennedy Pearl.
Bill Clement
6 months ago
This company performs a full check up on my system every six months. The technicians are very knowledgeable and advise me if there is a problem or potential problem in the future. I find this is a good way to avoid future callouts should a breakdown occur.
Laura Newman
2 months ago
Tyler and his brother Michael installed a new HVAC system and were both awesome. VERY nice and polite and very knowledgeable about the system. They cleaned up everything and Tyler explained everything very thoroughly. I highly recommend both of these guys.
Hunter Yeary
4 months ago
Very quick response and Mr. Campbell was easy to talk to and knowledgable. We will be requesting him on the next service. We couldn’t be more satisfied. Thanks Fayette Heating & Air!
Eddie Bellomy
3 years ago
The technician, James, did an outstanding job. He came out on Sunday and fixed my unit in under 2 hours. He provided an In-depth estimate before starting work and was a little cheaper than estimate when finished. He also provided me with an estimate for further work that would help my unit run more safe and efficiently.
They arrived on time and completed the work quickly.
Bryen was incredibly helpful on our latest visit. He really took the time to explain how things work, gave me some winter tips that I did not know previously. Great experience and his advice will be very helpful in the future. When we had our inspection last month, John and Chris were very courteous, friendly and professional. They worked quickly, respectfully and did great work. I work from home and they were very respectful. We’ve been comfy club members for several years, at our last home as well. The pricing structure is set up to where you almost have to be a comfy club member, but it’s worth it in the long run, because anything HVAC is expensive.
Unbelievably responsive, very professional and efficient. I tried contacting a competitor, Bob's Heating and Air repeatedly since October of 2020. I called Fayette Heating and Air the day before yesterday, they were at my house within hours of my call....very impressive!
So grateful to have a very experienced HVAC person. The tech Rick was awesome and exceeded beyond expectations! Very easy to understand and had my AC fixed in an extremely timely fashion. I will most definitely use this company again and especially someone with great knowledge! Thanks to the tech man…RICK! I do appreciate the honesty given. Thanks again for being wonderful! Sincerely, Nora
I came home from work (5:30pm) to find my AC had cut out sometime during the day. After checking a few things myself, I reached out to Fayette Heating & Air and they had a technician at my house within the next hour. Technician James White was very professional, knowledgeable and friendly. My AC was back up and running within the hour. I highly recommend using these guys for your HVAC needs.
Kevin Donohue
2 months ago
Service person was great! Quickly went through the system, showed me pictures of problems, and fixed them!
Justin was very tuned in to our needs. found the problem right away. The next morning he was here bright and early with the new part, and had us up and running before we knew it. Great job. Thank you Justin for taking care us.
Jim Kayse
Greg Wilson was our Technician today and he was here performing our Winter Maintenamce. Greg did an Excellent Job for us. Not only was he very knowledgeable, he was very Courteous and Friendly. He also asked if there was anything else he could do for us before he left.I would Welcome Greg Wilson into Our House any time! THANK YOU FAYETTE HEATING AND AIR!Douglas and Carol Burns
Fast and effective, but far too expensive. $343 to replace a $10 capacitor in a few minutes. I understand the value of diagnosis, knowledge and tools. I'll pay the $130 service call fee without complaint, but another $200 on top of that for 15 minutes of simple work is exorbitant. I'll do more research before calling next time.[Follow up] - They called me to follow up on this review. I appreciate that responsiveness. However, I'm dropping this review to one star, because their representative was only interested in listening to my concerns, then telling me that they wouldn't do anything about it. It escalated that we were nearly yelling, trying to talk over each other on the phone. They offered no adjustment and I finally hung up on it when he refused to let me talk or get off the phone gracefully.
Pedro De Castro
2 months ago
Dakota was very professional, knowledgeable and very helpful about maintaining my AC system in good working order.
Stephen Clancy
3 years ago
I contacted FH&H2O today with a sump pump issue. The young lady who answered the phone was very helpful. I was given a time late in the day but mid afternoon I was contacted and informed that a technician was able to arrive earlier. John Marc Jourdan arrived shortly thereafter and was able to quickly address the issueHe did a great job and as an older couple we felt safe having this professional young man in our home. We are very satisfied
Just had my semi-annual checkup of my HVAC unit. While talking with Jacob Williams we got on the topic of the condition of the interior of my vent system. He took photos which made it hard to deny something needed to be done. The solution was an air scrubber and a thorough cleaning of the vents. Thank you to Jacob for identifying the problem and providing a great affordable solution.
Ronald Martin
a month ago
Installers were great, they worked out issues that popped up after arriving.
I had a great experience with Mr. Moyer of Fayette Heating & Air. He provided quality work.Just a few days later Shelby Jordan installed a new HVAC system and his customer service and professionalism was top notch.
It’s always good to see and talk with Brendan. On time, professional and knowledgeable of the system. We’re so pleased with the Fayette Heating family maintaining our Heating and A/C units.
Great same day service. Noticed my condenser not running at 7:09 am. Had service tech out by 1:30 and fixed by 2:30. On the hottest day of the year.
Richard Nelson
3 years ago
Austin came for our fall maintenance check-up. He arrived within the quoted time frame, checked out both of our systems thoroughly and gave us a clean bill of health. He has been here a couple other times, and has always been friendly, polite, and very thorough. Highly recommend him and Fayette Heating & Cooling.
James Persley
2 months ago
Jason has great customer service.
Keith Sparks
2 months ago
Excellent service. Wayne is top notch, knowledgeable, and very personable. Couldn’t have done a better job.
Austin was excellent! Professional, timely and competent. I am cheapo so to me it felt expensive, but the service was great.
Janice Westlund
3 years ago
Very pleased with my hvac checkup. Travis, the technician, was professional, polite, and clearly was very knowledgeable about my heat pump system answering all my questions in detail. I signed up for their Comfy Club program. Also the customer service people I scheduled my appointment with were excellent. Fayette Heating and Air is top notch.
Both Tyler and Alex were very professional, very courteous, and I would highly recommend them for future service.
David Burchfield
a month ago
Tony of Fayette Heating and Air, was very professional, provided good options and helped me understand. He was the best technician I've had in a very long time. Outstanding customer service!
Donna Brandenburg
a year ago
Good service friendly staff very professional I would recommend them to anyone on time installation was wonderful salesman was great call to see if we was happy with the system we all and all great service
I called and spoke with Kim. Told her repeatedly that I had an issue with my air conditioning unit which is outside. She was very nice. She informed me that it would be $89 for the technician to assess the unit to see what the problem was, then he would price out the work and about 90% of the issue could be fixed with what was on the truck. We discussed an appointment she said that we don't schedule anything after the slot of 2-4. I told her I work to 430-530 every evening. She then suggested a Saturday. I said perfect. Even though it says 24/7/365 and there are spots for 4-6 and 6-8 listed on the website. The technician came very polite young man. Stepped 3 feet into the house and said unfortunately I can't do anything with AC because of the temperature, to get correct pressure etc.. We had a short conversation I asked questions he answered. We talked I would say 10-15 minutes. Then he said OK that's $89. In my head I was like for what you didn't do anything but answer a few questions. I paid. My problem is why wasn't I informed of the issue of not being able to work on the unit because of the temperature when I called and spoke with Kim? Now I'm out $89 for a conversation that I could have had with anyone.
Alfred Waltz
8 months ago
Great service. Very informative about what was being done and why.
Heather Farner
a year ago
We had some plumbing issues with a toilet & some baths. Dawson Cooper was very kind (even my dog thought so). Lol. He was very professional & told me what he was doing & went above his duties to try & rectify the situation. I would definitely recommend him & the guy that was with him (I can't remember his name). They did an awesome job.
SETTING THIS ENTIRE JOB UP COULD NOT HAVE BEEN EASIER!!!!! and a HUGE thanks to Jennifer for insuring i knew as much as possible before jumping in to a large home purchase.... i haven't had my install yet, but i don't believe it can go any worse then my inspection with HomeTeam Inspections who lied at every corner to make a sell. also thanks to this company for showing me exactly how my machine works and how it was installed improperly and without being up to code
The electrician who came to install an outlet for us was very nice, explained things well, and let us pick an option we wanted.
amerine alexander jr
2 months ago
Technician done a good job. He was courteous, efficient and knowledgeable.
John Speed provided my service, did a system check and consulted with me on a concern I have regarding air quality, providing several solutions. John is very friendly, professional and knowledgeable. I highly recommend John and Fayette Heating & Air
Mike came for 2 plumbing issues, patiently worked to find the problem, ordered and returned with parts and completed both repairs. Very nice, polite, patient, informative worker. He answered all my questions and seemed very knowledgeable about the cause of the problems. Thanks Mike!
William Wilson
a year ago
great service were knowledgeable, polite, quick and willing to take time to ask questions and give answers that satisfied. second install in two years and have had no problems so far.
Had an issue, dealt with a night dispatcher, quality assurance person, and a tech. They resolved everything and I was treated with respect the whole time by everyone. There was a lot of follow up on their end and follow through and I appreciated that. I would recommend them to anyone.
Your technicialn was polite and technically knowledgeable. He explained things in detail so that I could understand.
Harry Morgan
4 months ago
We have always been very happy with Fayette Heating & Air. They installed both of our units when we had our home built in 2001 and have been with them since. We're very pleased with our current technician, Dakota Tedder. He's very professional, knowledgable, and nice.
Technician was thorough, explained what was needed, and completed the work the same day. Pleasant young man.
Called to have someone evaluate my fuel- oil furnace- made sure the representative knew these were rarer furnaces that might require a special technician . The next day a tech shows who has no idea how to handle a fuel oil furnace. A new appointment is set for the following day with an arrival time between 2-4p. At 415, I called and was told the furnace tech was on his way. At 515, I called again and spoke to a representative who said she would notify the team. I asked if there was any way they could communicate with me , so that I would not have to wait another hour on this Friday of Memorial Day Weekend - I’m told they will be in touch. At 540 pm- no call. No show.Do yourself a favor and find a company that has their processes and communication down. This was a waste of time for me because I was on a deadline for a home inspection for the sale of my home. Very frustrating and unprofessional. Buyer beware!
John Marc did an excellent job. He was professional, quick, and knowledgeable.
I would gladly recommend Fayette Heating and Air to anyone based on John Marc’s skills.
Susan Burberry
2 years ago
Mr. Greg Wilson arrived at the appointed time, appropriately masked, polite and professional. He went directly to the crawlspace to inspect the heating unit. He also told us about the price rise in filters so we purchased them in bulk.
MattJoy Minner
6 years ago
Big advertising budget. Very poor execution and delivery. Meeting time was set at the building location. I called to confirm the morning of. No show by technician. I called the office 3x over the course of the hour and was told either that he was there or on his way. After waiting 1.5 hours at the location I called again and was told that the technician was actually in another city on another job and that had been the case all morning while I waited for them at the building. Simple communication with the customer would have easily avoided this.
Dale “Howser” W
5 months ago
He diagnosed the problem quickly and after getting the needed parts, fixed the problem in about 10 minutes or less
Excellent Service, as always!! Justin was most attentive and provided detailed information on the status of our system...he even called our attention to loose bolts on the attic stairway!! Above and beyond service from Justin and Fayette Heating Comfy Club!! Thank You!!
The service I received on my AC unit is good. I have no complaints about that. But the high pressure sales tactics were over the top. Clearly the repairman that came out was well trained on how to sell a new system to the customer. We told the repairman that we were not going to buy a new system at this point, but he kept pushing. We let him provide us with the options out of politeness, but I do not appreciate the high pressure sales tactics. And he was pushing a mid-level brand on us and telling us that the well known brands were not as good. There must have been a bonus involved for the repairman.When we do replace the system, we will not be going with Fayette Heating & Air for this exact reason. And it is not just this one repairman, we own rental properties and we get the same thing at those from Fayette Heating & Air.
Another $385 spent on the worlds most unreliable HVAC system installed by Fayette Heating and air. This system was installed new during home renovation in 2018 and has required 6 service calls including todays replacement of a capacitor. Duct work falling off, return air vents not installed, fan speed regulator replaced. its a never ending maintenance nightmare. I could never recommend Fayette Heating and air to a friend or family member.
Kenneth Stephens
2 years ago
Great customer service. The technician Logan Pool was very personable and explained everything to me in an easy to understand way. I would highly recommend him and this company.
Thank you for the prompt service and a job well done! Trevor worked with KU to coordinate shutting our power off, repairing an electrical issue, and then turning our power back on. No problems. He is calm, works efficiently and professionally.
Made appointment for between 8 & 10pm arrived at 8:15. Adam Adam listened to program and said what he thought is was and checked that. That was the problem up and running in 15 minutes. We got the Comfy Club Membership to save 20% and our units are know out of warranty 10+ years. Adams was professional made part and knowledge. My only real problem was the part markup
Jason was professional, courteous and did the maintenance in a timely and efficient manner. He answered all my questions about his recommendations to add an air scrubber to my system, which I then agreed to do.
stephanie sheppard
3 months ago
Adam Austin was professional, knowledgeable and kept me updated throughout the process to fix my AC.
Marilyn Roberts
4 months ago
Cade Lisle explained everything to me and told me what should be fixed. My unit is only 3 years old. I've had several issues with it. Never cared for a single technician that came to fix my unit except for Cade Lisle. Fayette heat and cooling needs to hire more like him. Thank you Cade for putting my mind at ease and fixing the problem.
Nate showed up on time - early in the appointment window. He discussed the various issues with me clearly and concisely and did not try to push products or services I did not need. Have been a loyal FH&A customer for years.
Worst service I have had. Didn't even look at my unit and immediately tried selling me a $800 motor or a new unit and the didn't recommend the motor. I had to tell the tech to go look at my unit to see what was wrong. He came back in 5 or 10 min and said bad motor. You want the $794 motor or should I have them come give you an estimate for a new unit. And don't believe the 100% customer satisfaction they advertise. I was offered a $120 maint agreement for 2 visits but not my $89 back. Why would I want someone I can't trust to come back?
Frank Gibson
5 months ago
The technician ,Jessica Burch , was very professional and knowledgeable in the performance of her job . I would highly recommend her .
Colleen Helgerson
a month ago
Jacob Ginter is the absolute best. He is very courteous and knowledgeable. He always gives me several options if there is a problem/issue. I trust him in what he tells me. I wouldn’t ask for anyone but Jacob Ginter for my plumbing. He is a keeper!
Randall Jenkins
2 years ago
Fayette Heating and Air installed a new a/c unit in our home. The technicians were on time and finished the installation within the timeframe provided on the estimate.The problems we discovered after the installation were:The compartment that holds the air filter in place was torn away from the fan area allowing air to flow out of the ductwork.There were a few torn or loose seams in the ductwork.A considerable amount of fiberglass shard was throughout our garage. These (I assume) came from cutting the insullated ductwork panels surrounding the a/c comparment. The fiberglass panels should have been cut and trimmed outside of our garage.A broken metal bracket and several screws were found on the floor between the unit and the wall.We made the repairs ourselves rather than calling back Fayette Heating and Air. It took us about 1 hour to secure the the filter compartment back to the unit, tape the torn and loose seams and cleanup the fiberglass shard and other items left behind. .Overall, we were satisfied but were disappointed in the details that should have been found and corrected prior to departing from our home.
Josh Wilcher
3 months ago
Can you really call yourself a heating &Air company if you don’t service inverter style, HVAC systems? After making an appointment I got a callback saying that they don’t service inverter heat pumps.
Reginald Richwine
a year ago
Lee Melton is quite the technician. Very knowledeable and helpful. Fixed my AC compressor and fixed some other issues with my AC system. I would definitely welcome him back to work on my heating and cooling systems.
Kenny Holbrook
a month ago
Representative was knowledgeable. Helpful information. Haven’t decided if I want to spend the amount for the options presented. Still deciding.
Jesse E Gonzales
a month ago
Repairman was Very Respectful and knowledgeable of his job, I would recommend Jason to everyone. A plus service.
Patrick Begley
a year ago
I will try to be brief....we bought a new Lennox system (heat pump) in July 2019, 3 months after install it stopped working. Over 14 service calls later the unit was finally fixed in July 2021 after the techs had to consult with someone from Lennox. So now it is May 2022...about 9 months later and unit stopped working again, almost made it an entire year! We are Comfy Club members, so I called and lady said she will have tech out, tech calls and I explain problem to him, he says will be there within hour, so far so good. Tech arrives and starts off by saying that if it is drain clog, we will have to pay him. I said we are Comfy Club members and he said doesn't matter. I then explain the unit has not worked than 3 months in a row, he corrected me saying they were last here in July 21 for a service call. He went under house and pulled little drain cut off switch out and dumped water out, my Air handler is in a tall crawl space under the house. He said the drain line was clogged and opened the trap access cap and said there was water in it. Well since it was a drain trap of course there was water in it. Also every part he mentioned was installed by Fayette during original install. I mentioned that they were just here in December for our Comfy Club service and he asked if they cleaned the pan or treated it, told him don't think they did, just whatever came with service, he said that it cost extra. So apparently not..He then said he would have to charge me and I told him to bill me...he said he is supposed to wait until he gets paid. Told him he would be waiting awhile, because I was not paying him tonight. Especially since we are Comfy Club members and no one at anytime said that we would need to pay them for a service call, had I known that I would never have called this evening and waited till normal business hours. He then said that our unit is out of warranty and the Comfy Club only covers stuff inside the Air Handler...umm is the drain pan not inside the air handler? Like I said before this is first time it has worked 9 months in a row and I also think we have extended warranty, not sure without checking paperwork. I was adamant I was not paying him tonight, if they send me a bill fine. He left, he was at my house no more than 10 minutes. After he left I started thinking...my Air handler is in a tall crawl space and circulation vents are open, so it gets humid. When we were down there this evening I had a can of soda, which had condensation on it immediately. So an air handler blowing cool air would generate a lot of condensation, which would cause the switch to activate. Seems a bit odd that when he first got out of truck he seemed to know immediately what was wrong and claimed the drain was clogged. After he left I ran my Air hose into the drain line....it was not clogged!! So the issue is probably in the drain pan or possibly a bad condensation switch (overly sensitive) which according to the tech should be covered by our Comfy Club and or warranty, because it is inside the air handler. I would not recommend doing any business with this company and/or getting a Lennox...almost 3 years later and still calling about a new unit...cannot remember brand of old unit but only made 2 calls in 14 years and last call was when it was done. Comfy Club, if what tech said was true, is a waste of money don't bother with that either. Really not sure what they did in December except change an air filter.
Laurie Anderson
2 years ago
Jacob performed my spring maintenance on my HVAC system. All was good. Jacob was honestly one of the most pleasant service persons I’ve met. He was very polite, very nice, and took the necessary time to perform the maintenance check.
Technicians are professional. But today I was told that everything was taken care of at no cost due to my unit and ALL COMPONENTS WITHIN ( make sure you read that service management) were under warranty and there was no charge. I get a call later today saying I'm being charged close to $400. I was hit with a service fee which I have never had before. They said the part was under warranty, but I I didn't pay for labor warranty. This is absolute bulls***. On my receipt it shows I paid for the part. They said nobody changes warranty parts out for free. Sorry but that's a lie. Unless they start working with someone who's been a customer for almost 5 years, I'll ve going elsewhere.
Michael Jones
3 weeks ago
Professionals who did excellent work. My highest recommendation.
Jonathan came out to make electrical repairs. He fixed a problem I didn't know I had and also the problem I called in about, even with me remembering something wrong and pointing him in the wrong direction. Good job.
Chrystal Osborne
a month ago
These guys were amazing and so patient with my barking dogs. They have been amazing and so fast and efficient.
patricia sallie
2 months ago
Tony was great. He performed an excellent and thorough inspection.
Used online form to request estimate to replace my ac and furnace. Contacted by company rep that scheduled appointment on 7/8 at 1:30 pm. No one arrived at appointed time. Contacted the company and Carlos told me there was no appointment scheduled but could see that company was responsible for the mistake. Offered to reschedule but I declined. Not a positive first impression of Fayette Heating & Air. I will move on to other companies who respect my time.
Phil delivered professional and quality service. He was very personable and friendly.
Cory Hesketh
9 months ago
Called to have my furnace looked at on a Friday appointment was set for around 1 to 3pm didn't show up till almost 5pm was told it was a controle boad that was bad. And told it was going to cost 600 bucks to fix if i joined their membership, it was gonna be 1200 if i didnt and my systemis under full parts warranty, Was told it'd be ordered that Monday. Called Monday to make sure it had been ordered, was told it'd be 3 to 5 days befor the part would be in, Called Thursday to see if they received it, couldn't get anyone to give and update was told that dispatch would call back shortly with an update, no body Called this game of phone tag has gone on for 2 weeks now and still no heat. Called another company to come out and was quoted half the price to fix and can get the part next day, very poor customer service from fayette heating and air do not recommend
Phil and his apprentice did an amazing job helping us complete all the electric in our finished basement. They ran the lines and then returned to put in lights and power sources. The talent and knowledge Phil has is second to none. I really felt like he listened to what we wanted and came up with a plan to achieve it. Thank you!
Brent Mulvaney
2 years ago
Jacob Williams came out today to evaluate an issue related to a humidifier that the company had recently installed on our furnace. He evaluated the problem and with much persistence was able to determine the cause and correct the issue. Jacob was patient in listening to our concerns and insistent that he wanted us to be completely satisfied. Jacob is an outstanding representative of your company!!
Kimberly Jenkins
2 years ago
During a routine checkup of our furnace, it was discovered that the heating element had a hole. This rendered the furnace to be a potential hazard and the entire unit would need to be replaced. After meeting with Kevin, a Comfort Advisor, we selected the best option for our needs. The shop had the parts in stock and scheduled the replacement very next day. Shelby and Cody arrived on time and set to work. In under six hours they had the new furnace as well as a new A/C unit outside set and functioning properly. Shelby took time to explain all the functions of the new thermostat (in addition to heating and cooling, it allows for remote access and schedules). The guys were very courteous, professional and efficient. They cleaned up after themselves so well that the only way to tell they'd been there was to see the new furnace in the basement. We are very pleased and highly recommend Fayette Heating & Air!
Brandon was a complete Gentleman. He worked continuously while here. Explained everything and seemed very knowledgeable about his job. I will request him back for my fall checkup. Very considerate of others.
J. Wallace was extremely knowledgeable about my electrical problem. He had the issue taken care of quickly. He was very courteous when arrived and departed. I would request his service again if I need an electrician.
Our Tech Matt was Super Helpful and Professional. The Company response to our call was timely. Quality of work was very good.
Logan & Jason were extremely professional, curious through the entire installation. Very thorough, personable and easy to interact with. Highly recommend them both!
Michael Holloway
a year ago
I would definitely consider trying another company, went with them on a new furnace and A/C unit and already have a problem after 2 years. I do understand that things go wrong but they are more interested in pushing their comfy club service then backing products they are selling which leads me to believe that they know that their product is garbage. I think $400 to replace a $30 capacitor in 30 minutes is a little outrageous and supposedly I wasn’t charged for the capacitor. I called a couple other companies and they would have charged half with the capacitor so take that into consideration when considering this company!
Emanda Christopher
a month ago
The guys was very professional and prompt.
Jeffery Lanham
2 years ago
Knowledgeable technicians, A1 management and customer service representatives. Their pricing is also very fair, especially when compared to industry averages in their market. Their drug free - felony free advertising is also legitimate, yes I ran a background check on a technician just to see if they were really standing behind that promise. I know for a fact they terminated one of their top technicians who had fantastic technical skills and amazing customer service skills, due to an incident that Tech was involved in that resulted in him being charged. They have a zero tolerance for that kind of behavior, and everyone who has serviced my Equiptment there has been on time, clean cut, and obviously drug free because let's be honest....It's not hard to spot Frank the Crank head coming from a mile away. Thanks for your dedication to the community and the safety of your customers Fayette!
Have used them before for Mother’s condo and happy with service. So when har air conditioning started to fail, we called them to check it out. It was working at a minimal capacity, and really needed to be replaced. Mother had immediate health issues with surgery scheduled in a couple of days when heat wave was in place. I went to Fayette’s office to see what could be done, as I was concerned about mother being inconvenienced by lack of air conditioning during recovery at home. I talked with Jennifer V. At the office and explained our situation. She left for a few minutes to see what she could do, and came back to tell me that they would have three installers there the next morning and have the new system completely installed before mother came home from surgery. They did exactly what I was told, and everything was in order. It is rare these days to get a large company to respond with a personal, caring attitude. Extremely happy with this firm!
Amie Hieneman
a month ago
Tony was great! Very professional.
On 10/16/19 They came out and inspected my unit because it was not kicking on. They found it was 5lbs low on Freon and after inspecting said no need for a dye test. They charged me $250 plus recommended I sign up for comfy club for both units at $180!a year. Fast forward 83 days they come out and tell me that I am 3 to 4 pounds low again and want to charge me $90 for a service call plus $150 to $200 for charging unit again. Now of course this time they also want to run a dye test and find the leak which is completely understandable. But why should I pay for the service call and Freon from an incomplete or incompetent job 83 days ago.
Georgia Ann Plummer
4 months ago
very knowledgeable and helpful
Kelly Williams
3 years ago
I’ve had nothing but issues since I purchased a new HVAC beginning with a bad hard start relay on AC unit that had to be replaced 9 days after the new unit was installed.These are the problems that have occurred:*leak in the coil* unit has frozen up more than once* capacitor had to be replaced*wire having to be replaced inside the furnace* clogged drain*recently a new compressor installed (7/9/20)I’m a comfy club member so I get 2 checkups a year and rarely do I not have something that needs to be repaired when they come. The AC always manages to have issues during the hottest days in the summer. The unit is only 5 years old and only 1 year (2018) did I not have an issue. Having so many problems with this HVAC unit I think I should get a new unit at no cost. I have no problems with the personnel as they have been courteous and professional. My problem lies with the equipment.
Stephen Helmbrecht
2 years ago
Stacey and Josh performed an excellent job for us. Both are extremely professional and courteous. Very attentive and questions are answered in detail. These two men are TWO more reasons why we highly recommend Fayette Heating & Air. Kudos!!
Margaret Cahill
5 months ago
Serviced our generator after its running for 4 days straight.
Theresa Towe
5 months ago
the technician's are extremely knowledgeable and patient. They do an excellent job of cleaning up their work area when finished. HIGHLY recommend them
James Talbott
5 years ago
I have used FH and A for years for two houses we have lived in. They are prompt, courteous and professional. Jordan Thompson was here yesterday (02/13/18) and helped me reset my wireless thermostat to my Honeywell app.
I would highly recommend FH and A.
Brian Marshall
2 days ago
Chandler Ball did a great job during the visit. He replaced a bad condenser and took the time to explain and educate me about several things with my system. I will ask that he is Technician that comes for every appt. going forward. Well done!
Ke'ron Bernard Edmonds
2 weeks ago
Jason was very professional very helpful
Whitney Goodrum
3 years ago
William was awesome! He took the time to explain what was going on with my system, to make recommendations and explain why he made them, and when he wasn't sure about price (since I had just renewed my Club membership) he called the office to make sure he wasn't overcharging me. I truly appreciate William's expertise and how customer focused this company is!
Jason showed me what needed to be done. What he was going to do and after he was done. Was very polite and will be recommending him to friends and kids.
sandra duncan
5 months ago
Tony was on time, thorough and very pleasant. I appreciate the 30-minute advance notice of arrival. I would definitely recommend Tony.
Amanda Lovelace
2 years ago
The tech identified the problem within minutes and was very professional. He then made some calculations and we discussed the cost of repair vs replacement and upgrade. Ultimately we chose upgrade which turned out to be an excellent decision. The new system was much more efficient and really a perfect option. We didn't realiz le how inefficient our ten year old system really was! The installation crew was as professional as the original technician. They made everything easy to understand and even swept the basement floor after the installation! We've signed up for the comfy club because I want these guys in charge of both our heating units from here on out! Highly recommend this company.
Prompt service to solve a problem with my parents' air conditioner. The technician arrived on time, fixed the problem, and explained what was wrong. He also checked the status of the refrigerant at no extra charge. Would definitely use them again.
Bobby Livesay
a month ago
Excellent technician. Very helpful.
Brian Hofmann
5 years ago
Rick was awesome and very knowledgeable. The price gauge of 90$ for a 5amp fuse however is way overkill and absolutely insane, way to make a quick buck. Thank you Rick for helping fix our issue, Fayette heating and air should feel lucky to have someone as helpful and knowledgeable as you working for them. Rick saved this review from a one star.
Cheryl Belhasen
2 months ago
Excellent customer service and professionalism. Just had a transformer replaced on a Sunday morning. Now feeling nice and cool on a hot July day.
I never write reviews, but I felt like this information should be shared. A month or so ago they came out to clean out our duct work. My husband asked when they were there if they wanted him to help move our bed since the duct was under the bed. They said no, they could get it done. A week ago, we discovered that our bed was broken when the left side of our bed collapsed at the headboard railing. This is a SOLID WOOD mahogany bed!! You can see scar marks where they tried to jam it back together. We didn't notice it right away but, there is no doubt that this was something they had done and tried to cover up. We sent pictures and called. We got a phone call today saying that it had been too long, and that the men said that WE had moved the bed for them!! This is an outright LIE!! We are now out over $2000 to replace our bed. Highly disappointed in the customer service regarding this issue.
James Rebmann
5 months ago
Generac house generator yearly service. Very nice person. Knew what he was doing and answered all my questions.
Loretta Morris
2 years ago
Alan has been very friendly and professional during his visits to service my HVAC system. He's very thorough in his inspections and shows an in depth knowledge of the system. He is an asset to your company!
They wanted to charge me $94 to come out and give quote to replace our unit. Not diagnose it but just give a quote for a new unit and others offer free quotes. Great way to be automatically disqualified for our business.
Nice work installing our generator but did not appreciate one of the workers driving a Fayette H&A truck, backing into and damaging our entrance gate upon leaving our home.
We had been hearing a loud noise from our AC unit. Called Sunday morning and got an appointment Monday morning. Rick came out and was very knowledgeable and identified the problem right away and had it fixed in about 15 minutes! Gave me some advice on what to do when it's time to replace. Great work and definitely will do business with them again!
Zack Newell was very professional, nice, and informative. He explained everything very well and was very easy to talk with. We really liked Zack. Very nice and courteous young man.
Good company overall. Used them for years. Had one of their monthly plans where you pay a small fee to get priority services, which did come in handy a couple of times. I will, however, forewarn anyone, they will not refund you the last month of your monthly service fee even if it is just 2 days over and you no longer own the home.My card was charged on the 15th, I officially closed on the sale of my home on the 16th, called to cancel my service on the 17th, and was told by them on the 18th they would NOT be refunding my monthly service charge for that month; the coverage would run through the next month even though I no longer own the home. Adamantly refused is how I would best describe it. They did confirm I would not be charged again after this. Sure, they were very chatty and polite about it, likening the monthly service fee to a month-to-month gym membership, but under no terms would they refund it. I don't own the house anymore. I waited until after the official close to cancel my membership because had something with the furnace or water heater arisen I would have been responsible until the house changed hands, and I wanted to have use of the service I paid for in case I needed it. Thankfully, I did not.This aside they are still a good provider if you need to have your furnace serviced. I did not use them for my water heater replacement because they quoted me several hundred dollars more than what I ultimately paid to get a brand new one installed by another provider.I will certainly keep this in mind the next time I get an offer for any type of monthly membership from these types of services.Updated 07/22/2018For whatever reason they decided to issue a refund for the service even though I had given up my attempts to request one after I was told on the phone they absolutely would not. So, it was a nice surprise. But I suspect it was only after someone higher up noticed my review and had a change of heart or realized how irrational it was for me to have a service carry over for another month on a home I don't even own. Either way, I'm satisfied. In fairness, I will increase my score with another star.
Very professional, explained everything in detail.
Carla Botiller
2 years ago
James White repaired our HVAC today. The A/C was not working correctly. We are members of the Comfy Club (which we highly recommend). We called in at 3PM, James was at our house by 4:30P & our A/C was fixed by 5:45PM. James found the problem, fixed it & also found a problem with the water heater in our crawl space that we weren't aware of so we could call & have that repaired also! Very professional & friendly to boot! Highly recommend.
Jason was amazing. Very fast and efficient and got the problem solved very fast.
Eddie was a magician, he showed up on time and was very polite, then he went to work and found the problem and in a matter of minutes had my furnace fixed and ready to go. He explained the details about everything he had done and I couldn't be happier. A+A+A+
Jeongbon Lee
8 months ago
The workers worked about 20 mins, and there was a lot of wasted time, such as calling from their car or going back and forward to buy parts. They, however, charged me 4 hours of working time.
Joanne Andres
6 years ago
Fayette has certified electricians!! I am so glad to have found this resource. They do a magnificent job with maintaining my HVAC and plumbing and now I have a trusted electrician as well. Fast, friendly and knowledgeable. Great job.
Kenneth Barras (itsatrapLOL)
2 years ago
George was great! Our property was tough to handle; installed 2 new AC units, troubleshot our antiquated thermostats, installed a new grate, and was pleasant and professional throughout. Fayette Heating and Air was great to work with!
William Hogan
3 years ago
Our H20 Maestro technicians were very knowledgeable and polite. We are very happy with their work. Also, the response to my first call was courteous and prompt. We would highly recommend H2O Maestro to friends and family. Further, the crew cleaned up our yard great after installing our new main water supply line.
Mariah Scilley
3 years ago
Fayette is very punctual and gets the job done right the first time. We have used them several times for many jobs in our home! Their air scrubber option is great for our home.
Cynthia LaRiviere
3 years ago
Richard was great and very courteous. Arrived on-time, identified the problem quickly and repaired my heating system on the spot. All this for a very reasonable price. I would highly recommend Richard and Fayette Heating &Air.
Laurie Buchignani
2 months ago
Tony was courteous and professional throughout his visit!
Grace Hilliard
a month ago
Jason York did a wonderful job of getting our air conditioner running again.
He was professional and very knowledgeable. Thank you Jason!
Our AC went out around 9:00 p.m. on a 88 degree Thursday. I decided at 3:00 a.m. that I needed to get in line and make appointment. Using Fayette Heating & Air, Comfy Club online scheduling and phone texting the repair appointment was set for Friday between 6:00 - 8:00 p.m. Since we are Comfy Club membersCustomer and out of AC our service rep listed us as urgent. It was shortly after that that there was a appoint cancellation and we were moved up from 6:00 p.m. to 9:00 a.m. We received courtesy text 30 min before Eli our technician arrived right on time, also received text confirmation with Eli technician photo. Eli checked the system, repaired and replaced the faulty capacitor and had us up and running in less than an hour. So quality service work by Eli, working for Quality company with great customer service. From the appointment made, arriving on time to problem diagnose and repair, couldn't be happier. We've been with Fayette Heating & Air and Comfy Club members for over 10 years and wouldn't have it any other way.
Ronald Adkins
a month ago
Technician was Brandon. He knew the problems and repaired them quickly. A journeyman in his craft.
Raymond Young
2 years ago
Service was good. Communication was good regarding when the technician would arrive. Technician was very professional and capable of diagnosing and correcting the issue. Pricing seems to be a little excessive.
Ryan Harrington
a year ago
Fayette Heating and Air has been great this week. I called on Thursday, and same day they came out, diagnosed the problem, and came on Tuesday to fix it (would have been Monday, if it hadn’t been a holiday). Their responsiveness and ability to address a problem quickly is the main reason I enjoy their service.
The techs were fantastic!! Fast, friendly service and very knowledgeable. Both of them were willing to go the extra mile!! Top notch service!
Julia Kluesner
2 years ago
Christian assessed and resolved a plumbing issue. He was thorough and professional. He made me feel confident that he was knowledgeable and was conscientious about cost savings. He has made multiple calls to my home and his professionalism is always consistent.
Laura Merchant
2 years ago
The service man who came to our home was named Jason and he arrived on time and was very polite and informative as we asked questions. The service provided was routine maintenance plus the installation of a UV light to kill mold in our air ducts. He performed this efficiently and kindly explained everything to us while he was here.
Effie Frederick
a month ago
Thank you sooo much for fixing our a/c unit, we give the employee 100% he was soo nice to us, thanks a bunch.,
Ed Cotterell was thorough, knowledgable and courteous. He started by putting shoe guards on to keep from getting dirt on our floor. We were interested in a whole house water filter/softener. He tested our water and provided measurements of the hardness (it is very hard). Next, he surveyed our plumbing set-up. Then he shared the numerous options available.great guy. Thanks Ed.
Tony was very professional and gave us important information about what he was doing. He fixed our air conditioner when another service told us it could not be fix and would have to be replaced.
Prompt and professional! Did great job. Duct cleaning
Kidsto Thecup
4 years ago
Where do I start? Was charged $500 for Freon that the EPA will be banning in 2020 was not told that was the case until the whole unit broke. Was told I needed to now replace the unit and that there was a 0% interest deal. Salesman comes by and all of a sudden it’s an 8% interest deal. OK it’s fine because it’s 40 degrees outside and I want a new HVAC. I tell him I want to put part on my credit card and finance the rest, he says I need to drive to the office (?) OK so I physically drive to the office to have them run my card and finance the rest. They install the HVAC swiftly with 2 guys, but with all of the sunflower seeds sprayed in my basement you would think it was the starting 9 of the Cincinnati Reds. Fast forward 5 months I start getting PAST DUE notices from them regarding my HVAC. I call them and say I paid for this months ago, they said I wasn’t and then blame it on a fired employee that my card wasn’t charged. So I then get on a payment plan with then a month later I get a nasty call from their billing department that I was delinquent again! But wait there is more! Before all of these billing issues I have a rental property that needed work done and so I call them to go fix it, I don’t get a bill for a few weeks after and it’s double what I was told it was going to be and the kicker is they have a FORGED signature on a work order and so they claim I owe it! I can’t make this stuff up! BUT WAIT THERE IS MORE! They won’t let me dispute the forged document until I’m current on the account that they forgot to charge my card for! STAY AWAY FROM THIS CLOWN SHOW!!!!!!!!
Tony was very professional and personable. Fixed the problem quickly and left the work area clean and orderly.
H2O Maestro for plumbing leak.
Thank you so much for Jason coming out so quick and replacing my Generac Smart Modual which had burnt out after 3 years.
Joel Rohrback
2 months ago
Fast service, very informative, excellent customer service!
Megan Bartleson
4 years ago
Kevin Gray was excellant!!! He came out the same day that I called Fayette Heating and Air to give me some quotes on a new HVAC system. He explained everything in great detail and was up front and honest about the various options that were available.
Kennedy with H2O is my go to plumber. He’s always professional and resolves any issue I have quickly with quality workmanship.
Punctual, professional, and knowledgeable. Would recommend to anyone.
Shelby and his partner did a great job. They were efficient and showed expertise in their job. They answered all of my questions and demonstrated the functions of the new thermostat.
Jordan was great! He was on time and friendly, and when he found something he explained the issue and my options well. I've had great experiences with this company every time and would use them again.
Betty Carpenter
a year ago
Joshua was awesome! He was very knowledgeable, professional and saved me as much money as possible!! Great Experience
Katherine Lander
4 weeks ago
We had an HVAC system check with Jason Y and he was great! He was prompt, friendly, efficient, and pointed out issues and additional service recommendations without pressuring a sale. We will certainly use Fayette Heating & Air again.
Glen was very professional and didn’t try to up sell me. Answered all my questions and took the time to explain the issue.
Cameron Hundley
a year ago
Lied about pricing and had hidden cost not originally disclosed to me. Unfortunately found out this has happened to many others before me but I luckily cancelled my appointment. Make sure you ask about all cost before bringing them out.
Thank you for your quick response. Having a water heater go out late afternoon is no fun. FHA sent a technician out with in a couple hours of my initial phone call. Jacob was fast with a quote and a prompt response the next morning. Thank You Jacob!
I am a club member and service is always professional and quick. Text/emails are with a photo of the tech which. makes the trust factor superlative as it is essential to know the person entering your home. Casey was my tech today and did some checks on a water heater. Had good inputs and suggestions on a few projects I wanted to explore for tankless water heaters and sink recirculating heater. Personable and quick.
Clay was great! My house is a plumbing nightmare, but he found a way to get it done, working late, with no complaints. Will definitely recommend.
Beth Ann Heiner
3 years ago
I have been a customer for about 9 years and I have always had a great experience with Fayette Heating and Air. Their communication is excellent and their technicians are highly skilled and courteous. My technician today, James White, identified the issue quickly and got our air conditioner running again, a huge relief on this 94 degree day! He also took the time to get our thermostat operating off our wifi again. As a Realtor, I always recommend Fayette Heating and Air to my clients!
He an apprentice checked attic systems,changed filters. We then checked outside. A capactior was bad changed it and recheck for all other readings. I was explained before and after each procedure. I couldn't ask for 2 better workers. Excellent at their job
I have been using them since I moved back here in 2018. They installed a new unit in 2021. Have always been very satisfied. How ever a 1 hr call to unstop a drain line today, cost $542.00. I think this is way out of line, and I'm waiting for a explanation from them and a copy of the bill. This is highway robbery, and deserves a explanation..I'm very disappointed.
Update:as of 6:40 PM same day. A different tech Eli McDowell responded quickly and was able to fix the issue the, thank you very much for the very fast resolution! I had a comfy club visit today 08-25-23 and now my unit is not working at all. It tries to start up and it does not stay going. Now they say it will be between 8:00 and 10:00 before they return. My 80 year old mother lives with me and she has a hart condition.
John Speed was the best! Our street is being redone and he walked a block to make sure he could do the repairs. Then he walked me through the process and made sure I understood what he was doing and why. Would totally recommend! Thanks, John!
Professional ,Knowledgeable and efficient! Happy we became customers😎
Connie Hutson
5 months ago
After years of debating and several unparalleled weather events lately we decided to have a Generac whole house system installed ....we knew the price had doubled since we first thought about it but the service right from the start was professional....thoughtful...and educational about the whole experience....the technicians did exactly what they said...showed us what and where we needed to see things...and completed an expedited service.....
billy mullins
a month ago
Tony Cloyd was professional, efficient, and did a great job!
Mena Custom Upholstery
a week ago
Told me what was wrong with the AC unit and were able to replace everything at a affordable financed price.
Serviceman was courteous, professional and informative.
Responsive and efficient after-hours service. Very professional.
Rodney Tulloch
3 years ago
Jason York was here when he said he would be. He did a great job and asked several times if I had any questions. The care he took to keep everything clean was exceptional. I highly recommend Fayette Heating and Air and Jason.Rodney Tulloch
Dan Bevington
3 years ago
Ed helped us diagnose and fix a problem with a Rinnai tankless hot water installed in our new home by a plumber who was hired by our builder who did not install it properly. Ed was very friendly, professional, and knowledgeable. I highly recommend Fayette Heating and Air and H20 Maestro.
Karen Reinhardt
5 months ago
Very pleased with the service call. Technician found a problem actually with the furnace which had been serviced in the fall and neither conditions were brought to my attention. There were no problems to be addressed with he AC unit. Very pleased with my technician Jason York, professional and completed the work that was recommended.
Christiana Fripp
3 years ago
Some of the techs are good. Their overall business practices are terrible. They don’t follow through with what they say they are going to do. I was charged $120 for a tech to put something like gaulk in a whole that was blowing out carbon monoxide after they said a piece was being ordered that I never received. I will not be using this company anymore. It took 5 times for them to fix my issue.
C. Lynn Jacobs
3 years ago
Matt and Aaron installed a duo heat system this week. Both worked diligently and efficiently. At the end of the day, I was able to inspect and ask questions. I was shown how to use various devices. They left the house clean. Very friendly service that is much appreciated my me and my husband. Thanks, Fayette Heating, for a job well done.
Susan Hallett
5 months ago
Excellent service. Tony is very knowledgeable and courteous! Thank you!
donnie salmons
a year ago
Tech Clay was more concerned with replacing the unit than fixing the current one. Claimed bad TXV from supplier but it was his error in getting Solder in the valve. After third visit had a senior Tech Adam who fixed the problem in an hour or two. 18 months left on the Warranty is not almost out of warranty in my book when inflation is 8.6%.
Evelyn Maison
8 months ago
Just Filter change and maintenance of my AC/Heat System.Also replaced my Thermostat Free.Thank you.Happy new Year.
Leo Shortridge
2 years ago
Professional service technicians with the training and knowledge to keep my heat and air equipment in tip top shape. When I place a service call Fayette Heating & Air will have a technician to my house in a timely manner and they will stay until my system is back up and running. I appreciate a company being there when I need them. Leo Shortridge Winchester
Jody Langston
a month ago
I love the service they provide. Always friendly and they are quick to locate and fix the problem. Jason Mead is the best tech and so great at getting the job done.
Mark Shepherd
a month ago
Jason got us up and running in no time and was very professional. Recommend both Fayette Heating & Air and Jason.
Stephen Barnett
3 years ago
Jacob was awesome and did a great job! Called on a Friday night when I had a sink leaking... their team called me back that night and again Saturday morning and had Jacob to the house by 11 a.m. Thanks so much!
Sherryl Houser
5 months ago
Cade Lisle did a maintenance check on my HVAC. Cade provided much information regarding things that I might consider adding to my system or duct cleaning. He was respectful of my property by wearing paper footies over his shoes. Cade did a good job. I would be happy if this technician would routinely make Comfy Club visits to my home.
Steve Ackerman
4 days ago
Excellent service, very knowledgeable and friendly technicians!
Technician was prompt and very knowledgeable. Good communication and explained the issues and recommendations for my system. Excellent service all around!
They came out and told me my compressor was out and the repairs would be around $4,000. I got a second opinion and was told the compressor was fine and I had my AC repaired for $300. I called and explained my frustration that I paid a service call fee for nothing. They said the only way to get my air working was to replace the compressor while the other place said it was fine and had my air working in 30mins. I requested my service fee back because I paid to have a proper diagnosis of my issue and I did not receive that. They said no so I asked to speak to someone else and I was told I would receive another call but no one ever called again.
Robert Jenkins
a year ago
They have done acceptable work for me before. The most recent time fell FAR short of expectations. When I called to ask for a manager, I was told he was eating dinner would return my call the next day. He did not. The work quality for the job was AWFUL and the tech clearly was inexperienced. But at the very least, I'd expect the manager to inquire about the issue. Nope! And of course, they were late, which greatly impacted my job. They don't seem to understand that customers have to make plans to adjust their schedules. They have cost me 4 hours of work this week over a simple repair.
Veronica Stanley
4 months ago
Great Service! Prompt and Polite! Awesome Specials!
Kyle “drakd” Sutton
a week ago
Everything for our duct cleaning went well. They went out of their way to help with a minor issue that wasn’t about the cleaning. Only thing I didn’t like was the little pieces of fiberglass left around the floor. And there was a stain from something on my carpet I had to clean.
Very bad customer service. I called because my fan went out on my Ac unit . The guy comes out and gets the job done I went out the next day to check his work because it was 4 in the morning. He has wires around my fan cover wrapped in black tape I called to speak to a supervisor Alex. Omg he lied straight to my face saying that is standard.no it's not it's not safe for my kids and no wires should be sticking out of an Ac unit at all. He is very unprofessional. Why not just come out and fix it. Nooo he wants to sell me another motor to fix the wires from sticking. I'm very disappointed at the job that was performed at my house.Edit Matt thank you so much it looks so much better I'm very satisfied I will change the rating you listened to my concern and fixed the problem with no hesitation or argument. Thank you
Lanni Griffin
6 months ago
Brendan was professional and personable and, went above and beyond. The repair expense was unwelcome and unexpected but, Brendan didn’t make me feel I was being taken advantage of.
Matt was fantastic! Had the problem diognosed and solutions within 10 minutes. Easy fix, had the part, and was on his way. He was kind, personable, and positive. Super service!!
JOHN WILLIAMS
2 years ago
We had plumbing issues and Clay Loy was the repairman who came to our home to fix the issues. He was prompt, professional, on time and very knowledgeable about our issues.
Justin Egan was my service man. He is a very nice young man who listened to all my concerns, investigated very thoroughly, told me all my options and the cost and made sure averything was functioning properly before he left. Great service!!!
AJ was prompt, courteous and explained things clearly. He fixed the AC problem quickly. Will definitely use again
Great service. Knowledgeable and professional service techs. They explain everything very well. Highly recommend the Comfy Club.
Samantha Proctor
4 months ago
Wayne was very knowledgeable and he explained what he was doing thoroughly. Five stars is not enough for how much we appreciate everything he helped us with.
Everyone was courteous and professional. After the estimate they followed up persistently making me believe that they really wanted my business. They worked with me on the financing for this project. The technicians were professional and courteous , prompt and cleanly. Once the work was done they explained everything and made sure that I understood how my new system worked. It was a very pleasant experience from start to finish. They earned my trust and loyalty. I’m extremely grateful!
Ryan provided excellent service and workmanship. Professional, knowledgeable, worked tirelessly and diligently from morning until dark. We’ve left a very positive review for Ryan , Wayne , and Fayette Heating & Air on Yelp, Facebook and our Neighbor hood site.
I was very pleased when I called on New Year's day and they were able to come service my HVAC within 2 hours! Shane was very professional and explained all the troubleshooting steps he went through. I was so impressed, I've decided to switch my service over to them exclusively.
Craig Birdwhistell
2 years ago
HVAC serviced, replaced air scrubber bulb, drain pan service and installed Air Ranger electronic filter. Tech made recommendations and explained the types of service performed. Very efficient and professional. Would recommend the company and tech.
I had a great experience today with Charles H. He was extremely helpful, professional, handled my issue in a timely manner, and answered all the questions I had. Would absolutely recommend him for any and all electrical issues. 10/10
Robert Hines
4 months ago
Having used Fayette Heating & Air for about 8 years now, I can wholeheartedly recommend them! They are expensive, yes, but I feel you get what you pay for. Eli especially has always been great doing my periodic system maintenances and checks (which the Comfy Club membership makes free 2x per year, per system, of which I have 2, so it tends to pay for itself.). I've never had a bad experience, and only once or twice had a mediocre one.
Installed new hvac system. Let me know when they were in their way, worked efficiently and quickly. Showed me how to work unit and cleaned up after themselves. Both workers were friendly and diligent in their behavior and work skills.
A couple of hours after Adam Austin repaired our upstairs a/c unit and left, our home was significantly cooler. He explained every step he took and included the cost of each. Very professional and knowledgeable.
Our technician Scout was very friendly and diligent towards tracing and affirming the issue within our electrical system in our house!
The HATRED I feel for this company is like none I've ever experienced for a business and I feel people need to know their marketing strategy; best described as shady and low.I was attempting to install a NEST thermostat in my home that normally is a DIY project, my system turned out to be more complicated and NEST said I needed someone to install. I called and they would not give me a price quote over the phone and needed to come out to survey the situation. Long story short they want to charge me $450 for the install OR I could sign up for their yearly club membership for a lower cost, but then pay the monthly cost for the membership that would end up totaling the same absurd amount. I gave in because I didnt want to ruin my system attempting the install myself. The hilarious part is you cant cancel the yearly membership early or they will charge you the amount you saved. And even BETTER is the NEST install took them 30min.....$450 for 30 min. I will never ever use this company again and will specifically go out of my way to talk anyone I know from using them either.SUMMARY: bully shady marketing strategy, subpar surface.
Jim Campbell did an excellent job servicing my heating/air. I appreciate that I did not get any pressure from him when the attic fan needed replacing. He was very professional, kept me informed on arrival time, and I would appreciate having him as the technician who does future service on my heating/air system. Thank you!
Stephanie Barnett
5 years ago
Never has heating nor cooling been so amazing. Fayette Heating & Air installed the Carrier Infinity and my husband has been over the moon. The installation process was professional and courteous. The team cleaned up any mess made in my home and wore shoe slippers to avoid tracking dirt. The crew was friendly and didn't make me feel like they were rushing to get to the next home. I knew if I needed something they would stay until my questions and issues were resolved.The Comfort Advisor that sold the unit was beyond knowledgeable. He was able to answer each and every question with accuracy. I have piece of mind knowing every new installation comes with a 10 year warranty.I googled everything he said and found the same information online from multiple sources.Shortly after the install I received a call from the quality assurance department which confirmed everything was carried out according to company standards. I felt if anything hadn't been satisfactory I could have resolved my issues easily during this call.Fayette Heating & Air has won themselves a lifelong customer as long as I live in lexington. Their price is a bit more expensive than some other companies, but the piece of mind and amazing experience is worth every penny and then some. After spending thousands of dollars trying to fix a 4 year old ball homes unit, the ability to have my HVAC just work is beyond words.My husband and I are already planning on replacing our other unit, and will certainly use Fayette Heating & Air to do so.
The guys were great and very responsive to my requests for improvement of the house as well as solving the issue with the hot water heater.
The vent cleaners paid attention to every detail when cleaning and put everything back the way they found it
Casey was here to service a pluming issue
From my first call for help to the departure of the technician, everyone was so very kind, respectful, and knowledgeable. I was very anxious about what the problem and cost might be but you managed to put me at ease by quickly finding and fixing the problem and saving me money too! Im a total fan of Fayette Heating & Air now!!!
We have been comfy club members for years. F H&A has always been responsive - usually within hours of a call and after hours if necessary.
I could not afford the simplest of bathtub replacement at this time. I had not idea how much that would cost. I'm very sad. Greg is amazingly professional and helpful with knowledge and advice. Thanks Greg.
Marguerite Thomas
a month ago
MY FHAC technician, Jeff Daniel, was prompt and professional, a pleasure to work with. Grateful to have my AC up and running again ! Thanks Jeff.
Phyllis Rohlf
5 months ago
on time, well groomed, knowledgable, friendly service, explained procedure for using equipment
Matthew Bradford
a month ago
Scout was amazing! He came in and was professional and fixed all our electrical issues we had. Thank you so much Scout!!
Had HVAC system installed. Them technicians were polite, efficient and expediant. Absoluteoy no issues about which to complain!
Brian did a awesome job and my air is working great thanks so much for your time I appreciate it 😀
When my AC went out they had someone out promptly who gave us the break down on repair vs replacement of our system. Given our systems age we opted to replace and the gentleman was more than willing to answer our questions and was very knowledgeable and courteous. They were able to come out the next day and replaced the whole system in a day efficiently and cleaned up after themselves. Everyone from Fayette Heating & Air was professional and easy to work with. Thank you so much.
Jason has serviced our generator numerous times, always professional, courteous, and knowledgeable.
Tyler Triplett
2 years ago
0 stars. Told me I needed a new compressor and had to replace the entire unit. ($8,000 plus labor) Got a 2nd opinion from Georgetown advantage air and my problem was fixed same day for under $500 lol
Kathleen Sweat
a year ago
John was so polite and very patient while waiting for me to handle my grandson accident while he was here. He finished explaining everything to me. I was very happy with this man's personality and the service he performed. I apologize for it being wet under my house in the craw space. Poor man was soaked when he came out.. he took the time to close everything back up even the pool gate. And reapplied the chain on the gate for the safety of my grandbabies getting into the pool area. I really appreciated that and his kindness. Ty again John.
William Davis
3 years ago
Alex was professional and courteous. He was quick to find the issue, which was major, and replace the entire system in a couple of hours. He left the area clean as well. I will use services from H2O for issues in the future.
I had appointment today with technician Name Justin but he was not responsive with my every questions but simply asked money for visit even though I had membership plan. Very poor guy he is and he simply came out of house without saying anything. I stop my membership today and continue with other company which has more service then this.
I was grateful that an appointment was available within 24hrs and then they called and offered to show up early. Rick diagnosed and fixed the issue very quickly and was as nice as could be. As far as these issues go, I feel like we got the best case scenario. I couldn't be happier about my experience.
Noticed that my furnace wasn't sending power to my thermostat so I scheduled an appointment with Fayette heating and air.They were prompt in showing up quickly, but that's the only useful thing they did. I was told the transformer was bad and not sending power to the thermostat, I asked if that is the root cause with an answer of maybe.He then showed me the price to fix it, over $500 for a transformer that costs ~$20. Lovely how they know the price but not the actual problem.I realize part of the cost comes from expertise, but they should really be more transparent and honest with their pricing.I was also asked twice to join their silly monthly club or whatever it's called, truly a ripoff.I would stay far away and try to find someone local. I also wouldn't believe all the positive reviews, they are probably offering incentives for a good review.
Kristie Crowe
5 months ago
Lee was a great technician. He knew how to adjust the unit to make the environment more comfortable.
William was informative and an excellent representative
Jim came in for my semiannual Comfy Club inspection today. He brought new filters which I was out of and needed pretty badly. Big help. With my Comfy Club membership I never have to wait days and days for a technician. I arranged this visit on Friday, and he was here on time on the day we scheduled, which was today, Monday. I was only charged for the four pack of filters. THANKS!!! GREAT SERVICE!!!
Brendan was great. He explained my problems in an easy to understand way and was friendly.
Andrew Dennis
2 years ago
Justin with H2O Maestro seemed to know his profession very well. Reasonably priced! Trustworthy. Painless as always (will substitute perhaps a slightly higher price for superior service and response time!)
Lea Pretty Rucker
a month ago
Great experience got my a/c back up and running thank u James
RALPH GAZZAROLI
a month ago
Tony White was a very nice,friendly& courteous man. Looks like he did a great job installing the new water heater.The ladies I talked to over the phone were the same. Very helpful & patient. Thank you all
Annette Roman
a month ago
Highly recommend! Explained everything to the t and a great job he did!!!!!
Justin and Austin made my first experience with Fayette Heating & Air an excellent one. Justin and Austin were professional, very polite, answer the many questions I asked during the installation of my new heating unit. These two technicians are a wonderful asset to Fayette Heating & Air team.
Tabatha Gannon
a year ago
Technician was very professional, on time and got our system up and running efficiently!! I would 100% recommend this company and technician.
Nicole Gibson
4 months ago
They were early, professional and thorough. And they completed the job much quicker than expected. They left the house and yard immaculate and you’d never know that they’d been there. Excellent experience!
Dakota Tedder, informed me what was going on with the system. He was very courteous. The 4 star was having to wait almost 24 hours for service when I’m a comfy club member that’s not on him but it’s on the business.
We had our ancient furnace and AC replaced. With a crawl space and a 70 year old house, the job presented challenges, which were conquered with expertise and innovation. The only downside was that the entrance to the crawlspace had to better enlarged and the cover doesn't completely cover anymore. Not their fault, but we'll have to do some work to retrofit the cover to keep the rain and critters out.
Extremely knowledgeable and very professional!! Many thanks to Matt, Tyler! They installed a brand new HVAC system in just a couple of hours and when they were finished they went over every small detail to how they installed it and how to run it. Great business and thanks!
The Fayette Heating and Air Service Repair man (Jim Campbell) was very good. patient and thorough when he came out to the house to service our HVAC system. He wore a mask and even put covers over his shoes as not to track in any dirt from the outside. He was very courteous and explained some things to us about our HVAC system that we didn't know about. We had another great experience with the Fayette Heating and Air Service Team.....
Alexandra Thompson
a year ago
After several experiences with this company, I cannot sing their praises loud enough. Every step of the process has been seamless, the techs have been punctual, professional, and clean, and the financing process was a breeze with access to help when needed. Absolutely would recommend!
Technicians Nate and Trampis get FIVE stars! The front office and dispatch get one star. Management of the Comfy Club program is horrible. My summer routine maintenance was never scheduled which led to a condensation back up (algae buildup) and my unit shutting off Friday night. My call for service on Friday night was returned by a tech and we agreed that the service call could wait until Saturday morning. Tech said dispatch would call me around 7:30 am 8 am on Saturday, by 10:30 am no call. I call the get answering service that said I would get a call back in 30 minutes, one hour later no call. 11:45 am I get a call to inform me they have all been in a meeting and were just getting around to calling people back (nearly noon now). Glad to know that customers rank way behind their meetings. Used to be a good company - sad to see what it has become...and outrageously expensive compared to competitors. $291 later I have learned my lesson about Fayette Heating and Air.
Meranda Sandlin
3 years ago
Fayette Heating And Air always responds promptly and the technicians are on time. They will even call if they can come earlier.The technian will always wear boot covers in the house and let you know what they will be doing. Tech Jason York was extremely helpful and took the time to explain all of my options.
The H2O Maestro technician, Joshua, was very courteous, explained things thoroughly, gave an array of options and was friendly and professional. I highly recommend his work and H2O Maestro for anyone who has plumbing needs.
I was really pleased with the quick response and service. They diagnosed the issue and fixed it. Technician was easy to work with and explained what he needed to do to fix the problem. He checked with office personnel to see if the work could be covered under our warranty. Overall Great customer service.
Elizabeth Santen
2 weeks ago
Mason was exceptional, well informed, patient and understanding, and knew how to fix my unit!!
We are always pleased with their professional, timely service
Ryan Khosrofian
a month ago
Had Jason as my HVAC tech. About a month ago during the heat wave my AC would stop working and the house would get up to 88+ degrees. Jason came and fixed an issue on an older AC unit. After this current heat wave my house stayed nice and cool. Jason performed a really complicating repair quickly and was very professional. Would 100% recommend using Jason for your next HVAC need.
Justin has been trying to determine the cause for a loud compressor. He's been here twice in different weather because the noise is louder in the cold, and he's worked patiently and calmly in brutal cold to try to fix the problem. He's a hard working, exceptionally polite young man. We're hoping for a quieter compressor!
Susan Schroeder
a month ago
Our service today was AOK! No problems at al. Thanks.
As always, Fayette Heating and Air technicians are on time, great at communicating and super clean and neat. The service provided is always professional. Technicians are always careful to leave everything clean and organized after them and very nice and respectful.Highly recommend all services provided by Fayette Heating and Ari and H2O Maestro
Melissa Anderson
2 years ago
Easy appointment scheduling and rapid response, with a technician arriving within 3 hours of the call. The technician was extremely friendly, courteous and knowledgeable. My HVAC system issue was identified and repaired within 45 minutes at a very reasonable price.
I needed a whole new HVAC system and had Fayette Heating and Air do it. Everyone I dealt with was great. From Kevin who came out to to estimate the job (great deal with free furnace rebate)... to Jennifer in the office who organized and processed the deal (extremely nice and easy to work with)... to Matt and the other tech (sorry, forgot his name) who worked tirelessly to install the system (my house had many issues they had to work around and cost them a LOT of time).I highly recommend this company for your HVAC needs!!!!!
Extremely professional business-wise and exceptionally proficient trade-wise. The only mistake was that they accidentally installed a way better system than the one that I had asked for, but they charge the same price. Clearly, Fayette Heating & Air have first and foremost the customer's best interests in mind.
Danielle Cantrell
2 years ago
I would give 0 stars if I could. In the past 3 months, we have spent over $2500 in repairs. When the technician came to do our “routine checks” with their “Comfy Club” membership (which is an insane and useless rip off), we were told we had issues which resulted in us spending over $1500. About a week later, the unit stopped working suddenly. When we had them come back out, they wanted to charge us over $500 again. They refused to take responsibility for whatever damage they caused and tried to tell us a rodent probably chewed through the wiring or a staple eroded wiring. We do not and have ever had a rodent issue and if it was eroded, why wasn’t it identified when they did the maintenance. Their customer service representative was useless as well. Now we are going to have to find someone else to come in and fix whatever it is that they caused.
Heather Johnson
a month ago
The technician was very helpful and we would definitely use again!
Penny Miller
5 months ago
Did a fantastic job. Installed by JOHN MARC JOURDAN fantastic job.
Great service from Glen! He was both friendly and professional and the service was quick, but thorough. Glen provided detailed information about any issues with my AC and made sure I understood all of my options.
Samuel Tolliver
6 years ago
Technician (Lee) arrived on time and completed job efficiently. Had an issue with a part that was replaced one year ago and they replaced it at no charge (like they said they would when it was originally fixed, one year parts/labor warranty). Have never had a negative experience with Fayette Heating. Always timely, professional and friendly. Would recommend them to anyone looking for HVAC service in Central Kentucky.
Clay Bisceglia
2 months ago
Brendon was a huge help, knowledgeable, and very prompt to a time sensitve matter. 100% recommend Brendon and Fayette Heating & Air.
Fayette’s response time was amazing. I called them mid morning and they were out within two hours to look and fix my indoor furnace unit. Jason our technician was incredibly thorough and knowledgeable about what he was servicing thank you Fayette.
Linda Linville
3 months ago
Lee is AWESOME! He explains everything he’s doing, everything that will need to be done in the future. I’ll be recommending Lee and Fayetteville Heating and Air to all of my friends and family!!
Every time I've called they've came out that day. Other service providers will have you wait a day or two. Very professional and knowledgeable. They explain the issue and what the fix will be and the cost before any work is done.
Krista Rodgers
3 years ago
Fayette Heating and air are the best.Jordan seems to be very knowledgeable when explaining things in a way for me to understand.He is very polite and friendly, I actually requested him to come do the service for me.Definitely recommend Jordan.All team members are wonderful .
Karen King-Jones
2 weeks ago
Cannot say enough about how hard these guys worked to install our new system! Professional and courteous!
Brooke Wujek
5 months ago
Very helpful and responds quickly when they're needed short notice.
Veronica Arduz
3 years ago
I am highly satisfied with the service they provided for my home. Jon Marc Jourdan was very professional, friendly and thorough. They completed the job in a timely manner so I will definitely be using their services again.
Candace Harker
3 years ago
The gentlemen cleaning the air ducts were very nice and kept me informed as the work went along. I had a few questions and they were happy to answer them. All in all a very positive experience.
Wayne Hawk was a pleasure to work with. Great technical knowledge and communication skills.
These guys are more interested in sales of new units than repairing an existing system. Our unit froze up a few months ago, phoned set up appointment for next day. 15 minutes into our appointment the “technician” supposedly had diagnosed our problem as a possible cracked coil. The cheapest fix would be at least 4-5k, but it would be like “putting money into an old truck with a lot of miles on it” according to their employee. 30 minutes after arrival we’re picking out a mid range 14k system (with 18 months same as cash financing) that will be replaced tomorrow. Ahhh, Ok.. Unbeknownst to the “technician” I did know the age of the system, I noticed the year manufactured (2011) on the first panel of the air handler u remove to examine the coils. This guy wanted us to believe it was put in when the house was built 1992, but never would exactly say how old, just at least 15-20.Canceled appointment, got second opinion from a smaller family run HVAC located in Georgetown. Showed up next day, spent 45-60 minutes, diagnosed problem as a switch that malfunctions on Carrier systems (had replaced 10 this year). 90$ piece, had to drain Freon took 3hrs. Total cost for repair 990$.AC has been ice cold ever since, saved $13,010!!!
I've been a comfy club member since 2017 and was highly impressed with the tech that came out twice a year to start. Two years ago I started asking myself the question do I need everything they are recommending? The reason I asked this is the price of maintenance and cost of what they were recommending was increasing. The other thing that bothered me was they gave large discounts if you elected to fix it that day. I've been around long enough to know nothing is free and I'm happy to pay, but when they say it costs $3,000 but if you do it today it will only be $2,000 something isn't right. I choose to delay everything. A customer service rep Sarah reaches out to ask how it went. I told her the truth. She told me I didn't have to have anything done, and that the techs make money on the the services they sell, I was flabbergasted. I told her I want to know what I need to have done and paying techs on the more they sell the more they make is a terrible system. How do I know if my HVAC needs the $3,000 of services or they tech just wants to make some extra money? I won't be using them again.
Nikolas Hudgins
4 months ago
Wayne was a great technician. Very knowledgeable and spent the time to help me understand what was going on.
Here is your response: The repairmen Glen Slone are very professional, knowledgeable and respectful of us and our property. Thank you for your promptness is resolving ou air conditioning problem.
Chris Teesdale
a year ago
I've used various HVAC repair companies at my home, and I was very impressed with the ease of booking a repair visit online and the responsive communication! The technician was also very friendly and performed quality work!
The service is exceptional every time they've come out, That's both heating and air and h2O maestro. This time Tony White came to fix some plumbing problems in the bathroom. He was polite, happy and professional. Pricing is over the top but they have been there for me several times at odd hours and scheduling for maintenance is easy.
Jeanne Pedicini
3 weeks ago
My husband and I have called upon John Marc Jourdan before, so when we were in need of a plumber, I called to request for his services. Mr. Jourdan is courteous, professional and knowledgeable. He pinpointed and addressed the plumbing problem quickly. Once again, we were happy with his job. We will continue to call upon him as needed and recommend him should one be in need of a plumber.
I appreciated the phone call before the scheduled time updating me on when to expect the workman. Joshua was extremely professional and obviously takes great pride in his work.
Chris is a very nice and knowledgeable tech did a great job, very timely.
Matt & Mar Davis
5 months ago
Professional from the get-go. After several failed DIY YouTube experiments on my own, I hit the ceiling of what I am capable of doing on my own. John is a pro and pretty sure he could fix anything. He was in and out right away and the problem was fixed. In a day when good service pros are not easy to find, not very honest, and not very competent, I've found my crew.
Zach was professional and polite. I was confident in his ability to service my heating and air systems. He explained his findings thoroughly and made necessary repairs in good time. It was a pleasure to work with him.
Paul Slaninka
a month ago
Great service. Very professional technician. Let me know what we need done without a sales pitch.
Jordan provided excellence service. He was friendly, competent and explained what he was going to do in a clear manner. He was efficient and completed his project in a timely manner. We were very pleased with his work and would highly recommend him. He is an asset to your company.
Let me tell you Brady will be the only Technician I will ever request to come to my home and service and or repair our systems again. Brady was professional and answered all my questions without hesitation. Brady is top notch.
Dominic Timperio
3 months ago
Got my HVAC unit fixed within 2 hours of my initial call. My technician, Jordan, was a great guy, very polite and knowledgeable. He explained to me in depth the reason why he was fixing what he fixed so I knew where my money was truly going. I'd recommend this company to othersEdit: Well, I was initially happy. After discovering I paid $1,300 for parts that should have been $350 (exact same brand, not similar parts but the SAME parts) and being quoted 10-11k to replace my whole unit and then having it done for $6,500 with all parts receiving a 10 year warranty from somebody else, I would recommend going another direction. Kind of leaves a bad taste in your mouth. I understand everybody has to make money but the upcharge seems absolutely ridiculous.I stand by what I said about Jordan though he's a good dude, probably not his fault he's pushing overpriced merchandise.
Debra Simpson
6 months ago
Jacob was very professional and nice. I'm just sorry he had to come into my horribly filthy house.
Service and technician were punctual, as promised. Technician was courteous, knowledgeable, and capable. I'll know more six months to a year from now to tell if repairs were successful.
Cheryl Havrilesko
2 years ago
My mom’s caregiver called in a mild panic this morning: the heat is out! Called Fayetteville Heating and Air, they were there within the hour! Masked, socially distanced, kept momma safe. Communication was excellent, price was fair, and they were warm two hours after the first call! Highly recommended!
Patricia King
6 months ago
Regular maintenance. Dakota has been to our house several times. Very polite young man. He makes sure everything is running smoothly. Takes his time and does his job well.
Sharon W Smith
5 months ago
Technician responded quickly. Was efficient and quick to explain what was wrong and what was needed to repair the issue. He broke down the cost of the repair and the process to complete it.
Our technician was Christopher M and he was excellent! Very knowledgeable in everything we asked of him. He provided very detailed answers and gave us all the options that Fayette Heating had to offer. Thanks for the great work and friendliness.
Clayton Critchfield
a month ago
Jason was very knowledgeable, experienced, and checked things that other companies didn’t even mention. He was quick to provide solutions and definitely going straight to Fayette Heating and Air the first time around in the future.
Long time satisfied customer here. Just had a new furnace and AC system installed, working with Will on the project. He explained our options, and helped select the best system for us. Our installers were first rate, and took obvious pride in their work. Highly recommended.
Glenn Schmuck
a month ago
cCHANDLER CAME INTO THE AREA WHERBFURNACE WAS LOCATED. HE LOOKED AT THE UNIT ANS SAID i WILL CHECK OUTSIDE. OPENED THE CONTROL PANEL ARE AND FOUND (2) TERMINALSNON THE LARGE RUN CAPITOR WERE LOOS E REPLACED IT AND IT RUN RIGHT AWAY.TEMP IN HOUSE WAS 91 DEGREES. HE IS A VERY MOTODIC TECHICAN AND KNOWS THE TREAD, AND SERGVICE PART OF TE BUSINESSS. GOOD TECHNICIAN.
JoDell Zambrano
5 years ago
We had a faucet to the washer fail which involved shutting the water off to the whole house. I called H2O Maestro and they were here within an hour. Mike Farrer was polite, professional, and very informative. Can’t say enough good things about this service call.
Just had Fayette Heating and Air do their comfy Club service on our system. Very nice young man told us the capacitor on the heater needed to be replaced. He said the part was covered under warranty, but we would have to pay the labor of $200. We agreed and he proceeded to replace the part in about 10 minutes. This wasn't some older technician with loads of experience. When I called to complain the Customer Service Manager said they had a flat rate for certain jobs and if the task had taken 2 hours we would not have been penalized. That would have still been $200 an hour, and if this young man could do it in 10 minutes then I seriously doubt it would take much longer under most cercumstances. The Customer Service Manager actually seemed a little arogant. Basically said it is what it is and showed no sympathy. May seriously reconsider my commitment to this company. Let the buyer beware!!
Stanley Wonn
2 months ago
Glenn Slone did my Comfy Club checkup and was professional and thorough in his assessments. He is very knowledgeable and professional in completing his work.
Ed came over to clear a clogged kitchen sink for me. He was very nice and knowledgeable about what he was going to do to solve my plumbing problem. Ed did a great job getting the kitchen sink cleared out so it could be used again. Thanks Ed!
Stephen Owens
11 hours ago
Tech was great. Will definitely use this business again. Professional knowledgeable prompt
The brothers were wonderful to work with explained everything to use and very respectful.
Janice Brashear
2 months ago
Daniel was great. He knew the problem and fixed it. No upselling. Thanks!
Of course our air conditioning quit working on one of the hottest weeks of the year. I phoned early in the morning thinking I would be leaving a message but a person answered my call and she was very nice. We were given a time for that day for a repair person to come and he did come during the time he was supposed to arrive and was very nice and professional and fixed our AC very quickly. Our tech was Chandler and he was great. Our overall experience was great. We will use them from now on.
Lawanda Hynes
5 months ago
Scout came out to do the electrical part of my new all-in-one unit and thermostat. He was very personable, professional, and friendly. He was very quick and at the end of his visit, explained everything in the simplest way that anyone could understand. We really appreciate him and highly recommend him!
Gary Spedding
5 years ago
A few years ago they could not assist in replacing a water heater and we needed to get Buford and Sons - a small outfit to do a job these clowns could not handle despite the fact they advertised that they can fix any situation.Last year they came to inspect an AC unit and broke it permanently and then broke the furnace and did a quick fix saying we needed to replace it pronto as it was in a potentially dangerous situation. Which three other reputable companies disagreed with. We had AC and furnace replaced (with Southern Comfort) and now FH&A want us to front $120 for their Comfy Comfort Plan. What so they can break another company's products and workmanship?Try any of the other major or even minor plumbing outfits first. We won't ever trust them again.
These guys do great work, work with budgets, and I trust them to treat me fairly. It's exactly what you want from a company.
Reference Mr Logan Pool
Outstanding service tech. Credit to your company. Excellent job and tech knowledge. I have requested that he be our regular tech.
Had unfortunate communication difficulties with customer service manager after being overcharged $696 for refrigerant. It was remedied however 2 months later by a friendly service representative Adam.
Lydia Bartlett
2 weeks ago
Cole and associate did a great job installing our new water heater today.
N Thomas (N. Thomas)
3 years ago
The company did an inspection free of charge with a membership. Very professional service. I was impressed with the professionalism, workskills, kind & pleasant interaction of the technician/ plumber- Jacob Ginter. The boss of the company came to check the work out. Most importantly I appreciated that I received a text with the technician's picture and full details before he arrived, which made me feel safe.
Monica Wertzler
a year ago
Charlie, a registered and certified electrician, came out on 8/4/22 to inspect the entire electric service system in our home. He observed outlets and the lights and switches. He took a close look at our electric panel box. We value and trust Charlie. His teammate Rick services our HBAC system. These professional men are invaluable. We highly respect them. Because of them, we continue to rely on Fayette Heating for our HVAC, electric, and plumbing needs. There is no one else that we trust. Thank you for giving Jon and I an opportunity to express our appreciation and endorsement.
Laura Sparrow
2 years ago
Fayette Heating and Air is Fantastic! I have always had Outstanding Service from our Technicians. They do a wonderful job keeping our system serviced. Lee is very friendly and personable as well as professional. Thank you!
Jefff Humphries
a week ago
Both technicians were very professional they answered all my questions and explained what they were doing. They made sure that everything was done correctly and to my satisfaction. They cleaned up everything, I was extremely grateful to have them come and help me out. Would highly recommend Fayette Heating
I have had you guys out here 3 times & the furnace is still not working properly. You have charged me over $400.00 dollars & my unit is still not shutting off. I need you all to do what else you can do, but I am not paying another $100.00 or more. You say your professionals but I have had 4 (different) guys out here & you can't even fix it right.
Michael Wynn
2 months ago
Tony was prompt, considerate and honest, He was a pleasure to work with. Will reuest him in the future.
George Hurlburt, and Omar Betancourt, along with one other professional technician performed the installation of my new heating and air conditioning system. The work was performed in a professional manner throughout. They kept me appraised of the progress of the installation process and answered all of my questions regarding the project. The system works as intended and the team cleaned up and removed all of the debris that was produced. I would highly recommend these individuals to be a part of any home heating and air conditioning system installation team, and I would request them if I had to have another system installed in the future.
John and the apprentice arrived on time. They replaced all the water lines in my home. They did a great job. Both were very courteous and efficient. I will have John in the future.
Gerald Lammers
4 months ago
Jesse installed a gas line for and did a professional job the tie-in point was previously misaligned which he corrected so his job would look good.
Wayne was thorough and knowledgeable. He answered every single question with experience behind his explanation.
He fixed an issue that had three prior techs from various companies be unable to properly diagnose.
I've been a member of the Comfy Club for 7 years, and I recommend it to everyone I know. Today, Fayette Heating and Air technician Tony reminded me of the tremendous value of that membership. He was here for my biyearly system checkup, and was thorough, professional, and fast (but not too fast!). I had a semi-serious issue that he explained fully and remedied quickly. He also noticed a small issue in my crawl space that was not related to my HVAC system, took pictures, and even showed me pictures of the issue on his phone. Now I know to look into a problem I wouldn't have otherwise known I had! Every interaction I've ever had with Fayette Heating and Air -- from schedulers to sales to technicians -- has been low-pressure while still being effective and I'm sure saving me money in the long run. I cannot recommend Fayette Heating and Air (and their Comfy Club!) enough.
Justin Lacey performed the AC work on my home. He was on time as promised and did an excellent job explaining the issue at hand. He was able to very quickly fix the AC problem and even made suggestions on additional improvements I could make to make my AC perform more efficiently. I was very impressed and would certainly recommend him to anyone to assist with their AC needs. Overall my experience was a 10 out of 10!!
Bernadette Salone
6 months ago
Jim contacted me when he was on his way to my house. When he arrived, he was polite and was wearing a mask. I appreciated his mask because I have health issues. After completing the inspection, he explained what he had done and told me about the small issues I should take care of.
Gordon Scherer
2 months ago
Purchased new unit less than two years ago. Told to get Comfy Club XL and it offers 10 years free parts and labor. No out of pocket expense the first 10 years. Have had three inspections each six months. No one ever looked at outside coils. They supposedly clogged up causing our unit to shut down. $600 quoted to clean and service call as no warranty covers this. Yet no one ever ispected, said to keep eye on or anything. Feel like we got taken advantage of. We bought the new A/C system for their service techs great customer service. They will lose our business for their poor customer service. Spoke to customer relations person that was not even worth the time to discuss with them. I read a lot of reviews. Don't often leave a review. But this time I did. What ever happened to customer service.
Chris is an amazing technician. He is professional and thoroughly explained everything so I could understand the issues and resolutions.
Wanda Garrison
3 weeks ago
Joseph was very friendly and very professional. He took his time and discussed my options. Excellent service. Thank you
DJXAVIERMUSIC
2 weeks ago
I couldn't be more pleased with the exceptional service I received from this heating and air company. From the moment I contacted them about my heating issue, their team displayed a remarkable level of professionalism and expertise. Brendon the technician, promptly arrived at my doorstep and wasted no time in diagnosing and rectifying the problem. Brendon’s efficiency and attention to detail were truly commendable. Not only did he fix the issue in a flash, but he also took the time to explain the repair process to me, ensuring that I was informed every step of the way. I am thoroughly impressed by his dedication to customer satisfaction and their ability to deliver top-notch service with a smile. If you're in need of heating and air assistance, I wholeheartedly recommend this company for their swift and skillful resolution of problems.In an era where quality service can be hard to come by, this heating and air company stands out as a shining example of excellence. The level of professionalism and expertise he exhibited while addressing my heating problem was truly impressive. Brendon the technician, arrived punctually, armed with the necessary tools and knowledge to swiftly tackle the issue. Not only did he rectify the problem in record time, but he also left no mess behind, showcasing his respect for my home. The seamless experience from start to finish, coupled with his courteous demeanor, left me thoroughly satisfied. It's rare to find a company that excels both in terms of technical proficiency and customer service, but this one effortlessly achieves both. Kudos to the team for their outstanding work!
Carolyn Payne
3 years ago
I cannot tell you how pleased I am with Fayette Heating and Air. Their new Comfort Program, is so affordable and also gets you discounts. The servicer I got, was intelligent, professional, and explained things perfectly. I highly recommend them. Their office staff is also fabulous.
Andrew Barger
a month ago
The crew that came out to do my install was amazing to say the least! They took the time to make sure everything was precise even though it was crazy hot in the house. If I asked a question they were very responsive and down to earth! Greatly appreciate the good quality work they put in!
Leigh Perraut
2 months ago
Talk about a professional, Jason Y is your guy! Wow is all I can say. Will definitely keep his name so if there is a next time he will be who I ask for.
Great guy!
I called to have my heating system checked to determine if it was working properly. I was told it would cost $79.00 to do that. Your service man was courteous and checked everything.. I asked him to check the settings on my thermostats. He did. At the conclusion of the service call he told me that he had to charge me $96.00 for checking the thermostats. He didn't tell me that he was going to do that before he did the work. I thought it was included in the service call. I feel somewhat misled, and I am disappointed. If I had been advised that there was charge for checking the settings on the thermostats, I would not have authorized the work. Other than that, everything else was OK. Bob Reinhart
Have not used this business yet! John H. came to give us an estimate for new central air. Very professional, knowledgeable, and nice and gave all the info we need to help us make our decision. I'm very satisfied.
Yumiko Roller
3 years ago
Jason was very pleasant and professional. He explained patiently some of the problems I had for the heating/cooling unit. It seems Fayette Heating might be a little more expensive but one always gets what he/she pays for. I’ve been their customer for a long time.
Robert Coffey
5 months ago
When was the last time you had a scheduled appointment that was 2-4 and they showed up around 4. Not this time!! Not only was Jason on time, but he was very polite and respectful. He never tried to push anything on us. He only recommended what was needed and we asked if he could do the add-ons today he gave us options with different costs. I would recommend not only Fayette Heating and Air, but also Jason York.
Technician was professional, articulate, and knowledgable. I appreciated his willingness to work with me on understanding location and operation of the equipment. This was a very pleasant experience.
Brian McGrath
3 weeks ago
Marcus and his apprentice Cameron did an outstanding job! Friendly and knowledgeable
Travis showed excellent skill, communication, expertise, and professionalism in conducting our air conditioning proactive maintenance. We appreciate his service.
Excellent experience. Knowledgeable and friendly. A pleasure to have Patrice help us with our need today. Thanks
Austin was great!! Very professional and thorough. Explain what he did on both systems. Made recommendations and explain why. I am not easily impressed with most field service people but Austin was step above. I will request Austin for all my maintenance and repairs moving forward. Fayette should be proud of Austin.
Great experience with Fayette Heating and Air. Trampis diagnosed the issue and promptly fixed the part. He was professional and courteous the entire time he was at my home. Highly recommend
Rochelle Dansby-Smith
2 years ago
I am a new customer of Fayette Heating & Air, I must say I am very pleased with my service starting with the technician John Hutchinson who came to my home and gave me an estimate on my new HVAC System, John was very knowledgeable, polite and personable.. and to the two technician Justin Byrd and Austin Hunt who actually installed my new system, they were on time, friendly ,polite, personable and highly efficient. I am another satisfied customer and will recommend Fayette Heating & Air.... I most definitely will be using Fayette Heating & Air in the future and requesting Justin and Austin as my Service Technician.
About five years ago I bought a new AC unit from FH&A with a 10 year labor warranty for ~$600 - but when it putzed out, they didn’t fix it because the necessary manufacturer’s warrantied parts were on indefinite back order with no ETA.After 7 weeks in the middle of a heat wave, I called to see if I could have someone else make the repair without voiding the warranty. While the kind & friendly rep I talked to said that would be ok - Alex from “customer assurance” reached out afterward to renege.
I would recommend Fayette Heating & Air to everyone. Glenn was very knowledgeable & experienced.
Robby was on time.Efficiently did his inspections.Found a leaking capacitor.Explain why it was necessary to replace it now so I could understand.Replaced it with a unit that was on the truck.Finished and was gone in about an hour.Very good at what he does.
I give Richard Moyers at 5/5 stars. He was very responsive and knowledgeable. Without him, it ratings would have been 1, if not a zero. All the technicians should be more like Richard!
Excellent work. Technicians arrived on time. They were friendly, professional, and took all precautions. Work was completed timely with explanation. Price was affordable. Highly recommend.
Charles Doerge
3 years ago
Tony was our service person. He was right on time, finished the job (water heater replacement) in great time. The cost was at the top end of what I resonantly expected. No surprises! I'll definitely be using H2OMaestro again. Thanks guys!!!
Justin provides phenomenal service. He was easy to talk to, clean, organized, and went above and beyond to make sure the job was done right. Thank you Justin and Fayette Heating and Air for your expertise!
Had an issue with my outdoor compressor on the coldest day of the year. Fayette sent an outstanding teck to diagnose and resolve my problem. He diagnosed the problem within a few minutes and despite the 13 degree temp. fixed the problem quickly. Could not be more pleased with the service and satisfied completely with my teck. Will continue to call Fayette Heating with any future HVAC issues.
James is awesome! Who even is answering the phone at the business needs to be replaced. Machel Reynolds.
Just wanted to thank Charles Hembree for the great job installing our new Generac all house generator. The placement and base perfectly fits in our spot behind the house. Thanks for all his hard work. Finished connected the wifi today and everything works perfectly. Thanks again to Charles and all his efforts.
I paid for a repair service visit due to my unit not working. Tech advised my “gas control valve” was stuck. He told me with the age of my system, that part would be very difficult to find and would likely cost over $900 just for the part. He suggested I replace the unit. The issue is: I quick google search for the part number revealed that part is very readily available. It cost in the area of $150 new. It’s even available on Amazon!I don’t believe they even did a diagnosis, and the tech was either incompetent (in not knowing how common that part it) or he was just trying to sell new system. After noticing this, it brought into question if that part was even the problem. Another company was called who advised that part was completely functional.In the end, I paid this company to repair my system, but instead got lied to and the company upon making a complaint I was told they would not refund my cost of the repair visit. I paid to get lied to!
Kimberly Hillard
7 months ago
Very responsive. Quick service appts. Technician was professional, polite, and took time to explain things to and ensure I had no further questions. I was so impressed that I went ahead and signed up for their maintenance plan! Highly recommend!
Harrison Hollman
a year ago
Jason was on time and very thorough with his work. He also took the time to break down the problem and explain it to me. Excellent service.
Employees were pleasant, professional and efficient. Took on a difficult issue with a dryer vent and rectified it with ease.
Ryan and his crew were friendly and professional. Installed the equipment in a timely manner yet with due care. I highly recommend them for any heating and air service that anyone may require.
Jennifer Hicks
3 years ago
John Marc Jourdan went above and beyond with his evaluation and execution of the repairs needed delivered with respect, knowledge and pride of a job well done. I wish there were more like him.
I'm very satisfied with the work performed by Jason of Fayette Heating and Air. Customer service was excellent and he arrived ahead of schedule, found the problem and corrected it quickly. Nice guy, excellent work. Thank you.
Stephen Kreutzer
a year ago
FH&A is very professional and very detailed on what needs to be performed to get the system back and running. We will certainly use them again!
Ruth Shoemaker
2 months ago
We were extremely impressed with Jacob. He was super nice, knowledgeable and very thorough. We really liked how he explained the issues and the cost before proceeding to fix the problems.
Patricia Hale
a month ago
I received exceptional and professional attention during the installation of my residential HVAC system. The Team cleaned up after, which I really appreciated. I highly recommend their services.
Andrew Pearson
3 years ago
I cannot speak highly enough of the service that H2O Maestro provided. Not only did we have exceptional technicians, but the service was “over the top”! Jacob, our initial technician, called Justin, another technician, and he arrived in minutes. Both technicians were equally exceptional, hardworking, and professional. This was not an easy hot water heater installation and I cannot commend their hard work enough. I HIGHLY recommend H2O Maestro for your plumbing needs!
Kathleen Thompson
2 months ago
Lee Melton is a great tech! He is on time, honest, and professional.
Brady Zimmerman
2 weeks ago
Called Sat 19th at 6:50 , was told tech will be here between 8-10pm Tech was here early, and fixed issue in under 30 minthanks
Richard Ramirez
3 years ago
We had an emergency on a hot Sunday late afternoon. Fayette Heating was RIGHT there to save the day. They promptly diagnosed the problem and arranged a follow up repair visit the next morning. Never did the service staff make us feel like we were imposing on them. Also, being a member of The Comfy Club added immensely to our experience. I would definitely recommend this membership for the benefit.
Fayette Heating & Air and Jason did a wonderful job staying in touch re our appointment. Jason showed up on time; he's friendly, informative, skilled and quick. We needed repairs, including parts, which he could immediately do. We'd highly recommend him and Fayette Heating & Air.
The tech was very knowledgeable and was able to explain all parts and services needed to repair my system
Dottie Johnson
2 days ago
Adam was great. He explained everything to me and got my issue fixed. Definitely will use Fayette Heating & Air again.
Mark Van Koevering
2 months ago
Outstanding service, clear communication and professional work.
Jason Woods (Blacksheep)
a month ago
Brian was extremely knowledgeable and walked/talked me through everything. His confidence made me feel confident that he would get my issues resolved. He did an outstanding job and I will definitely use their service again!
We wanted a permanent stand-by generator. The representative who came to our house seemed very knowledgeable about the products and our needs. We made an appointment for the following week for the installation. On the day, a large snowstorm had moved in and I assumed they would postpone. But a crew arrived on time and worked diligently through the the day to complete the installation. When they left, they had cleaned up the work area. I was impressed.
Beth Ann Heiner
3 years ago
I have been a Comfy Club member for many years. My heater recently went out and they were at my house within 45 minutes. After a bit of convincing, I got my appointment for repair moved up two days. I had out of town guests for holidays that I relocated to my daughter’s in Louisville due to heat being out. So Fayette Heating expedited the repair once the part arrived. My guests can finally stay here for the rest of the week!
Great experience! Jordan Thompson was very helpful and thorough in his work and assessment of the issue.
Mary Ann McGrath
3 years ago
I could not be more pleased with my service call. It is comforting to know that someone will be here when I call. Travis explained everything to me so that I could understand what was done. He is certainly an asset to your company. Thank you.
Jessica installed an electrical outlet at my house. She was very personable and completely professional. I'm very satisfied.
Janet Graham
2 months ago
Jessica installed a ceiling fan on my back porch. She did an excellent job!
I really enjoy by biyearly scheduled appointments. I love how they remind me at the beginning of the season so my furnace and AC Unit are in great working order and there are no surprises when I click on the heat or air for the first time.
Jennifer Tolliver
7 years ago
Their technician John Speed repaired our furnace in December. He was very professional and showed respect for our property by cleaning up after the job was done. I loved the shoe covers he wore when inside our home!
Samantha Gannon
a year ago
Austin was SUPER nice ,efficient and very helpful! I'm very satisfied with everyone's service in this company!! 20 stars!!
Andrea Joiner
3 years ago
Jordan was awesome! He explained everything, even drew a diagram for me to see what what going on with my system. He was able to get everything he found, repaired the same day! Very happy with this service and the very polite and courteous repairman.
Teresa Lowery
3 years ago
Matt Combs installed a furnace for me today. He's a very knowledgeable young man. He answered all my questions. The job was done quickly, efficiently and I am very well pleased. Thank you Matt for an outstanding job.He was supposed to be here between 8-10. He was here by 8 possibly a little before that. Makes for a great day.
Yearly maintenance on generator. Charlie is excellent. Knows his business, friendly and courteous.
Called today and the company sent Jordan out to take care of us. I was shocked they were able to make it the same day. Jordan couldn’t have been more nice. Very professional. He took the time to explain and show both my wife and myself what issues we were dealing with. Fayette heating and cooling couldn’t have hired a better person. Fast and excellent service.
Brock Shreckengost
3 years ago
I requested a technician to come out and look at my system and give me a quote to replace the entire heat pump system. A circuit breaker on the indoor unit broke when he was inspecting, then we were told that it would be an additional $190 for the breaker on top of the $139 service fee. I feel like I shouldn't have to pay for something the technician broke. They said that if we bought the whole system from them that they would just fix it, but the original quotes given were significantly higher than the competitors. They were able to match the top of the line quote of the other company but pressured us into thinking that we had to make the decision immediately. Overall, just a horrible experience dealing with them. I paid for them to send someone out to help and in the end I was left with either a bill for something they broke or no heat at all(the heat was working when they got there). I contacted another company and they sent a technician right away who fixed my unit and gave me a much cheaper quote for a complete install. My recommendation is to find another service provider, I wish I had.Update: I was refunded the money for the consultation.
William Ison is a knowledgeable and competent technician. Very personable and gracious. He is definitely a strong and positive asset to the organization. I have much confidence in his diagnosis of the issues with the Generator and his reasonable solutions.
Clay Thompson (Pigpen)
8 years ago
I've had 3 systems installed and its a mixed bag at best. As one of the reviewers mentioned, if you have Oleg come out, you are good, but aside from that, you are taking a crap shoot. Brent, the comfort advisor, has always been professional as well - but as mentioned, its then other folks coming and putting a hasty system in after you agree to the price.After wondering for 12 months - I had heard they had a lot of turnover - I now talked to Richard, the Service Manager, and his complete lack of professionalism helps explain a lot. They want to charge you fees to look at systems they have installed in the last 6-18 months (which I refuse to pay), and then they came back and identified better ways to install the systems they put in (again, that THEY installed) and that almost doubles the costs.I'm giving them one last chance, and I'm hoping their managers are more polite and professional than the service manager I spoke too, and then I'm out of the Comfy Club and done with this company. They have good folks (technicians) who are polite and generally have solid skills, it just seems there is no dynamic at play in the management to keep folks focused on customer service.Of note, been in the construction/service management industry for 25 years...this seems to be a company that is focused on advertising over customer retention/service from my recent experiences with them. Here is hoping they figure out a way to prove me wrong and satisfy this customer...
Alicia Walker
3 years ago
Eli and his apprentice were very professional and friendly during their installation of our HVAC system. They were unobtrusive and made sure to keep us in the know of which steps they were at during the installation process.
I think James is a good representative for his employer. He was very professional and explained to me everything he was doing. He was very knowledgeable about his work, and he took the time to clean up after himself.
Shelby and his assistant were very professional and answered all of the questions I had. They performed the installation without incident and were focused on the job at hand. They cleaned up afterward and made sure all was working as it should. I am very happy with the job they did!
I haven't had any major problems with FH&A. But it always seems like they are trying to sell me stuff I don't need. They managed to get me to spend $80 on bleach packets that go in your unit to deter mold growth. My HVAC guy that lives next door told me that was just a waste of money and that I shouldn't be having mold growth in my HVAC units to begin with. So, I feel like a rube and that I wasted money on something I didn't need in the first place.Other than that, they are SUPER professional! They send pics of the tech to your phone and they tech wears shoe covers when they come in your house. My tech was really nice and professional and other than spending money on the bleach packets, I feel like he was honest and open about my HVAC units.
I'm impressed with Tony White's professionalism, his attentiveness to my concerns, and his pleasant demeanor. Tony had installed a Bradford White water heater which was part of a recall for a bad anode rod. He has made two subsequent visits to resolve the problem of the anode generating air inside the unit. While I have concerns about future problems with this water heater, I have no concerns about Tony's work. He is a good representative for H2O Maestro and I have faith in his work.
Very efficient, polite, and on time. Honest, quality opinion on reasons for repair/upgrade.
Racheal Hardin
2 months ago
Mr Cole was very inviting and knowledgeable about his work. He has a great personality and willingness about the job that was presented to him. Thanks a lot from the Hardin Family 👏🏼👏🏼👏🏼👏🏼
We had a great experience with Fayette Heating and Air!! Rick fixed our AC in no time. He was very professional, explained everything he was doing, and was so good with our dog. We will be returning customers!
Glen Slone was very helpful and did a great job explaining what the issue was. Thanks Glen.
My wife and I bought a condo in December 2012 and Fayette Heating and Air installed the heating and air unit. A little over a year later we were having trouble with the thermostat and called FH&A. The service rep corrected the problem with the thermostat and the checked the outside fan and compressor unit. The electrical breaker for the unit was in the off position and would not reset. It was determined the compressor was bad and would have to be replaced.Warranty on the unit covered the parts but, labor, since we were over 12 months was our responsibility. Of course we had no choice if we wanted to be comfortable so the compressor was replaced at a labor cost of $635.00 which was quoted for around four hours labor.After Jeremy installed the part, we were handed a bill for $724.00. The extra $89.00 was the service fee. We certainly thought that the $635.00 would reflect the service call and surely would not have included the second service fee.The installation was done in a timely manner but the fees were unreasonable. I would not recommend this company and if we ever have to install a new unit, Fayette Heating and Air will NOT be the company we use.
Craig Gillispie
2 weeks ago
I have always had great service from this company. They may be a little more expensive but they do a great job and warranty their work. And if something goes wrong they come back out and fix it for free.
Called wanting a simple, non programmable thermostat to replace my complicated thermostat. The lady said it would cost 139.00 just for the service call. I said, okay. Did not tell me that the thermostat cost 279.00, making the total cost 418.00! If I had all of this information upfront I would have said, no, and moved on to another company. By the way, when the tech arrived he informed me that they only had one non programmable thermostat. I declined this outrageous price and refused to pay the service charge because I could have prevented this if I had all of the information to begin with. I got a leading company to come out for 64.00 for the service charge and the thermostat (same make) was 100.00 cheaper! This is my true story. Make of it what you will.
Larry Elliott
2 months ago
This was one of my two system checks included with my club membership.
Jordan was awesome! Very professional and knowledgeable. I was shocked to learn that the $900 HVAC air scrubbers last only 2 years and the replacements are $400. I feel like I was taken advantage of on that deal. The company needs to let the customers know that these have to be replaced every 2 years. Something makes me feel like I was ripped off.
Very professional, knowledgeable and prompt. Finished the work same day. Thank you very much for your help!
Kevin Cantrell
2 years ago
First time after owning my house for 6 years I joined their special program where they come our and “check” my system. All the sudden I need a $1k air scrubber and $700 worth of other items even through everything worked fine. Then a week later after installing that my upstairs air conditioner stops. Call them to see they determine it’s nothing they did it just stopped and I’m being charged another $500??? No, I’ll have someone reputable maintain my a/c after it was YOU that caused it go bad in the first place. This company is a fraud and crooks. They sent their poor employee out who told me the truth the day before it was probably something from what the original tech did to come lie with another spotter employee to keep his job. Don’t blame him he doesn’t want to lose his job. Sad the companies morals are so crooked they would do that to a good man.
James Edwards
5 months ago
As always our service tech was amazing! Austin Wilson was on time, professional, and answered all of our questions.
Explained things clearly. Neat and orderly.
Timothy Thompson
2 years ago
Jeff Daniels did and excellent job. He's knowledgeable, friendly, and honest. I will definitely call upon him again if need be.
Very pleased with H2O maestro, they were able to come to our house within couple of hours of calling. Logan was very helpful and, able to show clearly what needs to be done. He came in with feet covers to keep the house floor clean. We had issues with shower head, kitchen sink drain clogged, and he was able to fix all promptly. Highly recommend.
Veronica Cornette
7 months ago
Chris was most professional and knowledgeable. Excellent visit.
Barbara Burke
3 years ago
Anytime we need to call we always get prompt service, and the nicest and knowledgeable young men come out. I would recommend Fayette Heating to any of my family & friends. Today we had Shelby come out and he was awesome...so nice and made sure we were happy and all our questions were answered.
Quick service and had my house cooling down again in no time! I appreciate the work they do outside particularly when it's hot, like it's been lately.
Rick takes pride in his work and often finds problems before the become an expensive issue.
This company is hit or miss. We've used them several times but our recent experiences were not great. It just depends on the technician that comes out. They have some good people and some young/inexperienced ones as well. They're more interested in selling you a new unit or extra services than taking the time to diagnose your current one. This last visit I was asked how long I plan to live in this home (we just moved in and the Heat Pump is less than a year old) and when I told him a long time he looked lost and stubbled on his words while talking about getting a brand new unit. Customer services was supposed to give us a call to discuss the situation but no one even tried to follow up. So we had someone come out and fix it same day...simple fix that Fayette Heating missed due to inexperience and their sales pitch.
Kaleb Brandenburg
4 months ago
Lee was an excellent Tech. Very professional and helpful.
Leslie Reynolds
3 weeks ago
Eli McDowell did my comfy club visit today. He did a great job, was kind, respectful and friendly. He can come back anytime service is needed.
Janet Lyman
10 months ago
I have used Fayette Heating and Air for years and I am very satisfied with the service and the professional service employees. I feel very safe having their employees in my home.
Beverly Sharp
6 years ago
Rick came this morning and got our thermostat up and running in no time. He is always pleasant and professional. He also did our Comfy Club visit and checked everything out. Thank you Rick and Fayette Heating for taking care of our HVAC system, year around.
Jason came to our house promptly and professionally. He diagnosed our problem quickly and suggested multiple ways to fix our AC. We were very happy with his service!
On time, friendly, and provided detailed explanations. Nice work!
Stephanie Chenault
a year ago
We appreciated the ease of making an appointment online, receiving prompt feedback, the professionalism of our repairman, and the overall wonderful service to get our heating/air unit repaired.
Michelle Yeasayer
a year ago
Replaced switch . plans for replacement of lighting fixtures and work on Breaker box. Jason is very personable knowledgeable about electrical issues.
The service was thoughtful, thorough and comprehensive. Provided photographs of results of work done by a different vendor which was in the crawl space and evidence shows the job was incomplete. Chris is a superb technician and very helpful in explaining the issues we needed to resolve. By completing the repair before prices go up, we saved in the price. Highly recommend Chris and Fayette. Great value for the work performed compared to competitor.
Aaron Rogers
2 months ago
Efficient service with to the point evaluation of my concerns for a first time annual maintenance.
Ron Hungerbuhler
4 months ago
My AC was out, had a refrigerant leak and compressor fan not working. They came out very quickly and inspected everything and installed some new parts. Price was what I expected. Eli, Matt, John Speed, and Cameron were all here very promptly and fixed everything. Jenny Hungerbuhler
Rick identified quickly the problem with our compressor and replaced the capacitor. He is both pleasant and efficient and we appreciate having him take care of our system.
Wendell Patrick
3 years ago
Nate Isaacs was excellent in his job both technically and customer communications. My wife and I both were very pleased with how he handled a rather big job. Thanks for sending him to us.
Air went out last night & we made it through the night with fans. Called warranty company first thing this morning. Their contractor advised they couldn't be here until Monday morning! Called Fayette Heating & Air around 10:30 am, and they scheduled someone to be here between 12 noon and 2 pm. By 1 pm, I had air. Quick, reliable, and reasonable services.
Absolutely love this company. Professional, clean, friendly. Take time to answer all questions.
The guys were really nice and in and out quick with perfect and professional quality
Dwayne Shouse
a month ago
I've been a member of the Comfy Club for several years now and I can't sat enough good things about it. It has helped catch problems before they can happen as well as keep me informed about our system. Glen was our tech today and he was very knowledgeable and he got our system cleaned very well with one of the companies cleaning services as well as helped me install new filters. If you are looking for quality HVAC work then look no further and if you just bought a home or if you have owned one for a while and want to know how your system is running I highly suggest joining the Comfy Club.
My 25 year old heat/air was on its last leg and needed to replace. Fayette Heating was able to give me a very competitive quote immediately and scheduled install for the next day. Crew was out early and on time. Mr. Betancourt, one of the installers is such a fantastic young man, very courteous and hard working on my somewhat difficult crawl space install. I cant say enough good things about him. Install was completed in the day and all leftover equipment and trash was removed and cleaned impeccably.It has just been a day, so I cannot reliably rate equipment just yet but I am very pleased so far.
jacqueline Ballard
3 years ago
I had a lot of issues with Fayette Heating and Air originally. I had used their services at a previous house, and when I bought a new house continued on. At first all was well, but slowly the service went down hill. It would take three or sometimes four visits for a technician to be able to repair a problem. As a member of the Comfy Club, we are supposed to have top priority, but due to overwhelming demand that seemed to push members back further in line. When a compressor went out in March, we had it replaced, but then in May the reverse valve, on the same unit, gets stuck. So two technician visits later, we are given quotes for replacing the valve and for replacing the complete unit. My husband and I decided to go ahead and replace the complete unit. There were some other issues involving their quoting system, but in the end the sales team did their best to rectify the situation and all was handled in a satisfactory manner.Technician installing the unit was very professional, and timely.
Cassandra Jude
2 months ago
Mr Lee Milton is an excellent technician. Explains in detail what needs to be done. Goes above and beyond to make sure the job is done correctly and with complete satisfaction.
Fayette Heating & Air always shows up right when promised, I've never had to sit around and wonder when (or if) someone will show up. They provide notice shortly before arriving along with details about my technician, which is especially comforting when my wife is home alone to greet them.The techs are always friendly and respectful of my property, and I never feel like I've invited a pushy salesman into my home. When extra work is needed, they clearly communicate the reason the work is necessary, the complete cost (no hidden surprises!), and they even go above and beyond to offer their opinion on the cost/benefit analysis between doing the work now or delaying it until their next visit.I've been a Comfy Club member for years, and I don't plan to change anytime soon.
Oliver James II
5 months ago
Teddy was very helpful and informative!! Highly recommend
Chris Spaulding
3 years ago
The experience with Fayette Heating & Air was professional and expedient. From the time I made the first call to the office right up to the time they left after installation, everything was as described. Follow up before and during the process was spot on. . I would highly recommenced that you give them a call if you need any service.
Logan, our technician was clean, friendly, thorough and professional. He had us back up and running in no time.
Chris was excellent to work with. He was happy to explain everything that he was doing and happy to answer any questions that I had. Chris was prompt to the appointment and the unit fixed very quickly. Excellent customer service! Overall great experience and I highly recommend.
Kennedy was great! Arrived well ahead of the scheduled appointment time. Did a thorough assessment and offered several options. Went right to work and did s great job. Will consider H2O Maestro for future work. Thanks Kennedy!
Completely satisfied with our experience with Fayette Hearing and Air. Shelby was terrific in explaining everything; he and his partner were professional and respectful, from the moment they walked in to the moment we were handed the bill for our new unit. Confidently recommend Fayette Heating and Air.
susan cornes
5 months ago
Jessica gave a precise explanation and diagnosis of our problem. She guided me through preventive maintenance and took advantage of existing discounts. The weather was cold while she worked outside but she persisted.
Alivia LeBlanc
a year ago
Excellent service. Christopher was both friendly and professional. He took the time to answer all of our questions.
Your staff and crew are very knowledgeable and informing on any and all problems/solutions. Not just the techs, but the comfort supervisors as well. They’ve always been super friendly and helpful. We can always trust you guys no matter the task. Jeff Coats pours his heart into what he does and it shows. I have a lot of respect for that guy. He always makes it so easy for us. Thank you all for your services and above and beyond attitude. Continue to grow and be the best. Cheers
Water has been condensing on the A coils of my two year old unit. The water is being pulled down on the blower, leaking down into the wall and ceiling below. Fayette Heating and Air came out within 24 hours. The technicians charged me for condensation line partially blocked causing water to back up and leak. Drain trap installed improperly from drain pan. Replaced needed drain line and flushed existing line. For this they charged me $315 and only replaced a foot section of PVC!!! My issue is THEY NEVER FIXED THE PROBLEM. The water damage has spread. I called them back less than three days later and they had the audacity to try and charge me another $90 service fee. Another one of their technicians came out and said he didn't know what could be causing it and there was nothing he could do. He thought adding freon to the system might help and tried to charge me another $90 to do so!!! Terrible! Had another HVAC company, one with a five star rating, look at the system. They found the drain line the Fayette charged me $315 was not suctioned and cleared! So Fayette did NOTHING and abused my trust in their service pricing.The other company I am using has had to call the manufacture about the system. They are going to check the static pressure in the system and could adjust the blower speed. They are doing everything to fix my problem. DO NOT use Fayette Heating and Air they will rip you off and claim they cannot do anything further when they can't get any more money out of you. Fayette Heating and Air is happy shrugging their shoulders and leaving the job unfixed.I would give Fayette Heating and Air 0 stars.
Chris did a great job in identifying the plumbing problem - a 12 year old pump had died. He was able to replace it on the same day. A good experience to have it done cleanly and efficiently.
Natalie Houghton
a year ago
Making appointments is quick and easy. Josh was friendly and professional both on the phone and during the visit. He explained everything as he went along. Great up front transparency about what to expect during the visit, repair, and associated costs. H2O Maestro has never let us down. We will continue to use their services anytime we have plumbing or HVAC needs. They have been the only plumbing or HVAC company we have used recently that came out during the day and time initially scheduled.
I can’t express how amazing are the techs from Fayette Heating&Air, Cameron took time to investigate the reason why my air conditioning stopped working, even after the HVAC turned on an hour later. Checked multiple points, found, explained and resolved the root cause, deserved every $$$ I paid for the service.
Christine O'Brien
3 years ago
Excellent Service! Clay showed up less than a half business day from our call. He was polite, respectful, and did a great job at a reasonable price.
Mary Hope Kramer
4 years ago
Great service from Jim Campbell on Friday when my a/c went out, highly recommended! Also had great service today from Matt Combs for the install of my new unit, very efficient and professional work. Thanks to the Fayette team!
Matt and Aaron were perfect. They were quick, helpful, polite, and very knowledgeable. They explained to me the process of putting in a new heater and what steps I'd have to take for maintenance. They also answered all of my questions and offered future assistance should I need it. They triple-checked their work and made sure I was satisfied before leaving.
Our thermostat went dark just as we were going to bed. I did a quick check to ensure we had not tripped a breaker but that was not the case. I called at 10:30 at night to leave a message and spoke directly to someone who scheduled an appointment for the very next morning. Jason York was there as scheduled and got to work diagnosing the problem. It was not a small fix but he was knowledgeable, informative, and professional. We were back up and running in just a couple of hours. I was at work so my wife worked with him and they kept me informed the whole time. We are cool and comfortable now! Thanks, Jason and Fayette HnA!
Trey was very professional and did a super job. He advised me completely during the duct cleaning job. The job was absolutely necessary, thank you Fayette Heating and Air.
Karen Cassidy
a month ago
Brady Madden was great! Very skilled and fixed our AC problem immediately. From calling for service to the technician, I highly recommend!
Lee came in to fix my furnace and pointed out some other issues in the existing ductwork. I had him fix those issues on a second call. Lee is very professional and very knowledgeable. He didn't try to sell me on unnecessary work but pointed out the problems in order for me to decide. The difference in air flow was immediately noticeable after the job was complete. It's always refreshing to work with professionals and that is my opinion of your whole operation. Kudos!
Stampitis D.P.
a year ago
He came to replace old valves on my furnace and the outlet in the kitchen as well and he was done in about 2hrs. He did an excellent job!!
I want everyone to know that I DO NOT recommend this company. I don’t normally leave reviews but this was terrible. This company came out to tell me that our one year old unit needed a new belt and filter. They changed $395 even though we decided that we did not want their services. After speaking with Alex (their complaints guy) he did refund me $145. So if you hire this company just to tell you that you need things you don’t need they will charge you at least $250. Don’t use this company. Use any other company.
I really can't say anything bad. They gave me options, recommendations & estimates. I never felt pressured. Everyone was nice & knowledgeable. Yes, their prices are a little high, but I felt comfortable & know that they did a great job. The only issue I had was that they had to come back to reinstall an a/c part.
Ron Borkowski
3 years ago
Eddie came out to look at my heat pump because it wasn’t working properly. He was very professional and knowledgeable. He was sympathetic when giving me the bad news that my compressor had failed and had no issue exploring all options to reduce the cost of repair. I have had nothing but good experiences with FHAC in the past and this time was no exception.
Rebecca Chambliss
a year ago
Dakota was great. I really appreciated that he explained everything and answered all my questions so I understand the issue and the options to fix/repair. I deal with a lot of contractors in my business and this was a positive experience. Would recommend.
LISA GILMARTIN
a year ago
Very impressed with Josh and Omar! Punctual, courteous and very efficient and professional... Got the job done and we are now cooling down quite nicely. Thank you so much!!!
I have been really impressed with Fayette Heating and AC/ Maestro Plumbing.
They certainly have saved my day, week and month!
Join the their Comfy Club and it’s even better savings!!
Thanks Ben and Jordon from Maestro!!
Jeff Daniel's fixed the problem immediately. He arrived on site early. The reason I only gave 4 stars is because the tech Fayette Heating and Air sent out 5 days prior didn't even troubleshoot the problem. He looked inside the furnace room and said it's a plumber issue and said to call Home Shield back and request a plumber. It ended up being an AC issue.Jeff Daniels did an excellent job!
Today William Ison came to my rescue since I had warm air blowing out of the air conditioner. He quickly discovered the issue. While trying to figure out our warranty we hit a bump. He never let it stop him. He went above and beyond to help me resolve this problem. He was courteous prompt and professional. Fayette heating and air is lucky to have an employee as William. Thank you William. Your help is greatly appreciated. Dee McIntosh
Jason came out to inspect my heat pump and air handler. He was friendly, knowledgeable and professional. He performed a full spectrum of tests, made one necessary repair, and did not try to oversell other services, which I very much appreciated. He didn’t mind that I tagged along and asked questions, and because of this I learned a lot about my system. I will certainly have Fayette Heating and Air come back in the spring.
Alex is the best!! He came out.. fixed our shower and showed us how to turn off the main water.. grateful he was able to do so on the Sunday before Christmas.. we will use him again!!!
Jason pinpointed the problem in minutes and the AC is back on! Very professional and pleasant to work with.
Nick Vitalis came out to do a check on an AC unit and was there on time friendly and professional. I let him know that we were having an issue with a clogged drain on our downstairs unit that the plumber from H2O Masetro could not fix and told us we had a collapsed pipe. Nick took a look at it and in a matter of 10 minutes had the problem fixed and back up and running. Nick went above and beyond in his level of service and professionalism, I cannot state how impressed and thankful that my family and I are that Nick came and got the job done.
William Conley
a month ago
Dakota Tedder, my technician, called ahead, arrived earlier than originally scheduled, and solved problem with my geothermal unit in a timely manner and at a fair price.
Elizabeth Rosenblum
3 weeks ago
Brian as professional, courteous and clear. Thank you!
Cindy McMurry
a month ago
Jason was very professional. Once he figured out the problem he brought me out to show me what it was and explained to me what needed to be done.
I was very impressed with the speed of service and getting someone to the house. The repair was completed quick and solved the issues. I cannot give 5 stars because I still have not gotten the copy of the receipt that I have now asked 3 different people for. I want to be able to track for future as I think this part was recently replaced but they could not find documentation. I am also in question about the “member” discount and if I was charged properly.To follow up. I did get my receipt and was charged properly. I am updating the rating to reflect that it was taken care of.
Mike was exceptional. He was diligent, professional, and a great representative of your company. We are very happy with the end results.
Adam was fantastic! He took all the time I needed to explain his work and answer all my questions! His professionalism and positive attitude represent what Fayette Heating and Air is all about! Thank you Adam!
Jessica did a great job and kept me informed on every step of the job. I would have her back any time we have a problem on our Generac.
Gail Lane
Keith Runyon
5 months ago
Did a great job fast and better than the unit before
Jennifer Humble
2 years ago
The guys they sent did a good job. They were polite, and followed pandemic protocol. These are my issues. The suggestion they gave me about a filter was the complete opposite from the guy they sent last year. I knew we would have the initial fee for coming out, however the 355.00 for cleaning was not explained or expected. They didn't say the cost until after the work was done so I felt obligated to pay. At this day in time with everything so uncertain with finances I feel this was extremely unethical and unfair. I called the office before they had even left and was told someone would call me back. The next day I talked to someone when I made a second call to the office. I basically was told that he would work with the guys on my issue. I'm expecting the same from this review. I'm not sure what, if anything, would have made me feel like my complaint was taken serious. I felt like he was just reading off of a script with the conversation and that bothers me ever more.
Carolyn Sander
4 weeks ago
Fayette Heating and Air are very professional in every sense of the word. Advise needed maintenance with estimates, customer friendly and cheerful service.
Jordan T. Our tech was very good at performing the checkup on our a/c unit. Installed a new pan cleaning system and replaced the filter. Does an outstanding job.
Karla Lutz Bowling (KLB Business)
2 years ago
Our AC went out on one of the hottest weekends of the summer. Called Fayette H&A and they came out within an hour. Our technician, Zach, was extremely professional, knowledgeable, and courteous. He got our HVAC up & running quickly. I would definitely recommend their services and will use them in the future.
I have used Fayette Heating and Air for about 8 years and have always had exceptional experiences. The technicians are knowledgeable, professional, courteous, and honest. I highly recommend.
Jacob completed my annual plumbing review yesterday. This is the third year that he has been at my house and I have enjoyed having him each time. He went about his work in a professional way and found several issues that needed attention. After explaining the work that needed to be done and the complexity, he completed the work that day in an efficient manner. Jacob is very easy to work with, explains the issues completely and I look forward to having him back again next year.
My install was just finished by Fayette Heating and Air, and so far I am very pleased! George and Ronnie are very cool dudes and they did a great job. I felt confident they knew what they were doing, and explained pretty much everything they were going to do before the fact. I would definitely recommend them.
Michelle Bottom
a week ago
Mr. Tony White has come to our home numerous times for plumbing and each time he has done fantastic work! He is knowledgeable and shares it with the home owners! I highly recommend!
Jasbir Chahal
4 months ago
Very professional and on time. Extremely satisfied with the service
Great job AJ!! I didn’t feel like he was just making sales. I got the impression he cared about what my needs are and how he could help me solve any of the issues I may have had. Thank you again AJ!!
Carpenter Patricia
a year ago
Professional kind and thank you dear Lord that some of my parts were under warranty and blessed more than ever I have an amazing son that is always there by me through my hardest times😙
Phil and Carolyn McKenzie
4 weeks ago
We are Comfy Care members and appreciate their recommendations for preventive maintenance. Jacob was knowledgeable and efficient.
Tyler and Jason were amazing and worked hard all day to get our brand-new system installed and working perfectly. Thank you, both for your hard work and professionalism.
The Man Garage
5 months ago
I hired Fayette to install 2 HVAC systems in our new construction house build in Campbellsville KY. They installed 5 ton and a 2.5 ton Amana Dual Fuel system. Jason York was my salesman and Josh Abrams lead installer. I 100% recommend Fayette to my friends and anyone reading this. Out of all the trades working on my house they were among the top in terms of communication, professionalism and they cleaned up after themselves. My system was installed with best practices and I am 100% satisfied. Don't hesitate to hire them. Your HVAC system is crucial to the comfort and longevity of your home. Don't skimp or settle for less.
A squirrel in the attic did extensive damage to my upstairs heating unit. Blake came in, diagnosed the problem, made sure the right parts were ordered, and then came back to finish the job. He did his work respectfully, professionally, and worked in 22 degree weather all day. It was a big job, but he handled it for me and put my unit back together. Blake was reliable and thorough. He was just what the job called for and I was very glad.
Becky Haggard
2 years ago
Rick was efficient and was very knowledgeable about what he was doing. He fixed the problem with the HVAC and now we have heat! We appreciate his service and thankful that he was able to get out so quickly! We will for sure be using him again in the future!!
What started out as a disaster with our system just quitting, Fayette Heating and Air came through to turn things around. In a matter of 48 hours, we went from trying once again to bandaid or existing unit to completely replacing a tired unit. Lee was our 1st contact. He gave it to me straight. Put me in contact with Jeff who came over late Sunday evening to see what our options were. Once we had all the details worked out. This morning Stacey and Josh were here bright and early to replace our heating and air units. They worked quite efficiently and in no time our home was cooling down. Thank you to everyone who came through in a pinch!
Austin called ahead, arrived on time. He was professional and friendly. Went right to work and fixed my problem quickly while he was here. Informed me of additional service I will need in future.
Very knowledgable and did a great job fast
vernon nunemaker
a year ago
Service tech explained what needed to be done and showed why it needed to be done and did it quickly. It ended up being a little expensive, but isn't everything these days?
Absolute Nightmare.I'd do my best to avoid this company at all cost - I was having issues with an 7 year old ICP (Carrier) heatpump. Long story short, i was sold a new system after being told it would be too expensive to fix my old.They proceeded to install the system, and installed it incorrectly. I was also sold a duct cleaning, but more on that shortly.They installed my system and did a poor job on the soldering from the lineset to the heat pump, my system has slowly been leaking refridgerant and they've had to come out 2 times to fill it back up. On the 2nd visit, they finally noticed the leak and are sending someone out to fix it.They provided a new thermostat with the system and proceeded to install the thermostat crooked/off-level which can cause inaccurate readings.I've now had 2 months of astronomically high electric bills, terrible heating in the middle of freezing weather, & multiple calls to the same place over & over as well as what I now think is heat-pump related PTSD lol.......I run outside to check on every little noise now since there's been all sorts of issues.Touching on the duct cleaning, they cleaned all ducts but then proceeded to put the air vents back on backwards causing the air to blow towards the walls/windows/doors. They've since corrected this issue however, they had to come back to do so.I even spoke to a relationship manager who's only effort at fixing the situation was to just say sorry.This is absolutely terrible business practice - and i'll do my best to make sure everyone I know utilizes a different heating/cooling company.You're told you pay a higher premium as they supposedly do a good job, all I feel like I paid for was for a shady company to do a shifty job. Fayette Heating & Air is NOT the best in Lexington.
Mike Whitaker
6 months ago
Glenn was punctual courteous and professional!! An asset to your company!!
Philip Vanwingerden
3 years ago
Very good at setting up appointment and responding to questions. Very kind people.BUT -- Completely overpriced. Quoted $6,900 for the good $7500 better $7,900 for best on replacing entire HVAC system (heat pump) in a single family 1300sqft home. Easy access to the unit through a utility closet.I had another quote from GW Heating and Cooling, and they did the complete replacement with a much better unit, for only $4,430 ! The ratings for Fayette Heating and Air must be from people who don't know any better on how much something should cost to fix/replace !
Ken Blickenstaff
2 weeks ago
Dakota from Fayette Heating & Air was everything you would want from a service person. He was prompt, professional, respectful of being in another person's home, and provided clear information and suggestions.
Tech arrived on time and proceeded to check all parts of the unit - recommended replacement part for the heat pump and explained what would happen if it wasn't replaced. Since we had been alerted to this replacement need before, we agreed to the repair. It was completed promptly. He was properly masked, wore shoe covers, prompt and courteous. He remembered last year's chili that I was making - next year James!
Sheryl D McIntyre
a year ago
FHAC sent a REAL professional to my home!I was greatly satisfiedwith Adam Austin's knowledge, attention to detail and thoroughness.His completed written report was on point with his detailed explanation when he showed up for our timely appointment.Great hire FHAC!!!👏👏👏
Justin Lacey is the BEST technician that we have ever had! He, not only efficiently fixed our heating issues in a very timely manner, but was quite professional, and extremely knowledgeable. Justin is definitely an asset to Fayette Heating & Air. We would only recommend him.
Great! Easy online scheduling, next day appointment, technician arrived on time and was fast and friendly. I liked the text message updates and notifications explaining who the technician would be along with a photo and some background about their work experience.
Lynn Crabtree
a month ago
Rapid response and efficient service. This was an excellent experience.
Tony was amazing. He’s smart, knowledgeable and gave me the information that I needed. He does great work.
Melissa Flowers
5 months ago
Cade Lisle, technician, was polite, courteous, and knowledgeable. He made appropriate suggestions for the system. Arrived and worked in a timely manner.
Cindy Hougland
2 years ago
Kory was very professional yet friendly and pleasant. He performed the routine maintenance on my two systems. Found a problem and explained a solution. This is a company you can trust. They are always careful to mask up and wear shoe coverings before entering my home.
The gentlemen arrived on time. They did an excellent job of installing my new HVAC system and cleaning up after themselves. They also showed me some differences between my new and old systems. I also got a lesson re: my new thermostat.
Albert Milano
a month ago
My recent experience with the problem with my HVAC system was really positive. Dakota and I agreed not to 'close the door' on this one because the problem may reassert itself, as it dealt with the cladding of ductwork. But the big positive was the fact that he found the problem at all. It was in a hidden part of my ceiling...not very obvious until he got up there. I'm hoping Fayette can help me find a drywall person to repair the ceiling...otherwise I am very pleased with the result so far.
Peter Huettl
11 months ago
We noticed our AC wasn't working on a Saturday around 5:30PM. We were able to schedule and have service come by 9PM that night. The service tech Lee was wonderful! Very professional, friendly and courteous.
Nate Isaacs came the same day I called. He found and replaced the bad part and was gone in less than 45 min. Great job, great company and a great technician.
Fayette Heating and Air sent me a text message informing me when I could expect the technician to arrive at my home, the name of the technician with a picture, and a short bio of the technician which I thought was pretty cool. And the tech himself sent me a text message informing me when he was on his way to my home. When he arrived he was on time, very friendly, and very professional. He made sure that my wife and I both understood what was going on with our gas boiler heating system and gave us great suggestions and recommendations on what was needed to properly maintain our heating and cooling systems. Our techs name was Brian and he did an awesome job. I would definitely recommend to anyone and everyone that needs help maintaining or repairing their heating and cooling systems to contact Fayette Heating and Air.
Alex, our technician was timely, knowledgable and very helpful. We have a geothermal system and they have several techs trained on this equipment. They arrived exactly at our appointment time.
J.P. Mattingly
a year ago
Chris Bailey was very helpful and explained everything well. He was punctual and early on both service calls, I genuinely appreciate his portion of this repair.However, the communication and customer support side here was abysmal. Following an hours long episode of scheduling confusion, including a confirmed appointment that was evidently some sort of fantastical make believe, I was transferred to a manager who time and again inhospitality stonewalled my simple request for an explanation as to why I had been so severely inconvenienced that day. Said manager was then very lacking of knowledge in re pricing and incorrectly quoted me the final price. He simply continued the clearly shallow, monotone and insincere placation effort.In toto, the repair tech was great, but the communication very poor at best and the managerial explanation for the resulting terrible personal inconvenience and delay was unfortunately outrage inspiring.
Christopher Mahjub was very professional and personable. He explained everything clearly and was very helpful in getting me new filters.
Chris, our technician, was truly expert and thorough with explanations and options.
Fast and friendly service. From the time my A/C went out, to the time Matt Reed walked back to his truck with my repair completed, it was 3 hours exactly. Matt took the time to explain my questions and was very professional and friendly. I would highly recommend Fayette Heating & Air. Great service.
BillandNancy Hurst
3 years ago
Travis did a wonderful job installing our new toilet. He was extremely skilled, provided helpful information, and answered all of our questions in a polite and professional manner. We will definitely use his services in the future.
Patricia Reeves
2 years ago
Tramphis Porter was thorough, highly knowledgeable. professional and provided excellent customer service. He took time to explain the maintenance performed in terms we could understand. He really cares about the customer. Highly recommend him as your service technician. Thanks Tramphis!
Ladonna McClave
2 months ago
Austin did a great job with a service call. He always goes above and beyond to help us!
This was our 2nd installation with Fayette Heating & Air. The team went above and beyond to get this done as professionally as possible. Our original unit was installed in an odd way and this made it very difficult to replace. Both installers spent hours taking everything apart carefully and reconstructing the new unit to make it easier to access and change the filter. A much needed relief for us, especially when air quality is so important. The included UV light was also installed and we breath easier knowing our air is cleaner and system more efficient. No more hot summer days in our house!
Harry Lockhart
a week ago
Jason, we are so thankful that you were sent to us this morning. You came in looked over the problem and got it fixed. We are up and running. I feel very confident calling Fayette Heating and Air. Their ability to hire good Christian and professional workers is definitely one of the reasons. Our prayers together at the end of your service was a true blessing. Thank you
Jennifer Bryant
4 months ago
Wayne Hawk was amazing and very thorough and did a wonderful job! He is the only one we want to work on our HVAC system! Great job Wayne and thank you!!!
Rebekah Kelley
3 years ago
I was very pleased with your technician Matt Combs and the apprentice that was with him Tyler. They were very professional and explained completely any questions I had about the installation. They also were very courteous and friendly. I highly commend them for the good installation they did at my home.
Ryan Lawrence and his helper were very friendly and knowledgeable about what they were doing installing the new heating and cooling system. Cleaned up after them selfs and took the old system with them no mess left for me to take care of very professional service. Would highly recommend Fayette heating & air.
Dylan Michael is a very knowledgeable professional and did an excellent job assessing our AC unit and replacing our capacitor. Dylan was amazing in explaining everything he was doing. Thank you so much Dylan! -Kyle-
mitchell stephens
2 years ago
I found this company overcharging at least ten times the cost. For instance, a capacitor costs $7.00, but they charged $241.00. Services furnace repair cost for the circuit board replacement $891.00 but the price for this board $200.00. I refuse to pay $1100.00 for two items which the new furnace is $1500 to $2000.00, which I am very disappointed in Fayette Heating and Air. Plus, I have a club membership—what a big joke on me. Thank you, but no, thank you. It should be laws against these companies that have taken advantage of people who can not protect themselves against the larger company. I paid $301.00 for a capacitor, but not again.
Our standard 6 month HVAC check was completed by Dakota a week ago and he came back today to replace cartridges for our air filtering system today. He has done several of our previous 6 month checks. So often we don't remember how professionals care for us, our home, our kids, our businesses. We start each day expecting them to be there for us. We are so thankful that Dakota takes excellent care of our two geothermal systems. His knowledge, professionalism, respect for our home with always a kind and gentle demeanor is that HVAC geothermal technician who is there for us. He gives us plenty of lead time and is always on schedule if not early.Today's service was after I did some research on a 2 year life part for our air filtering system finding out lower price does not mean correct quality. I spoke to Fayette Service Manager, Joe Bradley who worked out quickly and VERY fairly the replacement of the part we needed on both systems. Dakota came today, EARLY, calling beforehand to assure it was ok. He's a pleasure to have in our home and we know he's taking the best care of our home's systems.We have been a customer of Fayette Heating and Air for over 32 years. This company has always strived to provivide quality and innovative service. They right any wrongs quickly and every year there is always improvement. Dakota and management will take care of your geothermal HVAC systems and you will have a completely positive experience.
Both times I've had to use this service, the issue was resolved on their 1st trip out. That is exceptional service to me. I even joined the membership which is $5 a month for the 1st year and then $10 after that. It includes 2 free check ups A year to make sure all is well in the home. 😊
Mr. Bailey was professional in every category. I had questions and he answered them all. I asked his opinion regarding certain products and he was thorough with his explanation and gave me the facts. We consider Mr. Slone a credit to his employer and will request him for any need that arises and service from Fayette HVAC.
Bonnie Centers
a month ago
Repaired AC unit. Explained problem with pictures. Repaired and was very professional. Thank you.
Tony Explained everything he was doing. And fixed everything I had called about
We had our air-conditioner unit go out due to electrical issue and called to have service come out and help. Within a few hours they had a fantastic technician out who went above and beyond to help. With two young children and very hot day, it was essential to get the air conditioning back up and running as quickly as possible - which he did within an hour. Super nice, friendly, and efficient. Highly recommend!
Cameron came out on a Saturday night, hot and muggy, to fix my air conditioner. Worked by himself for 2 hours on it. Got it fixed. Most grateful!
First time using Fayette Heating & Air and will use them again when needed.Very professional and quick to respond. Tech was very knowledgeable, friendly and answered all my questions, but most importantly fixed my heating problem.
Drake Johnson
3 years ago
I called for a technician to make my home cool again. The last week has been brutally hot. We got Someone to come to our house and tell us our AC system is just plain old. Having been with the company over 15 years, I trusted his assessment and took an estimate on a new system install. My house reaching temps over 80 degrees, as I scramble to put together $7000 for a new install, I began to get curious. Being mechanically inclined, I took a look at my system, wondering how something becomes “too old” to cool my house as it did the week before. Upon my inspections I found my Coil was frozen into a solid block.They never took the time to look at this, I don’t know why, perhaps because he was too busy, or complaining about the heat, or perhaps because he’s so close to retirement he doesn’t feel the need to perform, or perhaps he gets some incentive to sell more installs, but nevertheless I was charged $80 for them to write me an estimate on an install I may or may not need, time will tell.Comfort heating and air seems to have a much better service history, and their estimate was much better quality than the one provided to me.I like the “technician” as a guy, but after taking $80 of my hard earned cash, I needed to share this experience.
Jordan who initially diagnosed the problem was on time, knowledgeable and personable. It was supposed to be in the upper 80's-90 over the weekend, so he made sure we were able to get a loaner window AC until the install date.The installers were also very friendly and did a good job installing a new HVAC unit. My only complaint is that they left 4-5 sharp machine screws scattered on our garage floor. I think I've picked them all up but we have 2 motorcycles and a car parked in the garage.I would still use Fayette Heating and Air again. However, I just wished they took the extra 30 seconds to make sure they didn't leave any sharp objects that could result in flat tires or injury if you stepped on them.
Sarah McHaffie
a week ago
Jessica Burch installed outside lights on my house. She did an excellent job & spent time explaining what she’d done to me.
Theresa Holifield
5 months ago
Brendan Sadler installed a home air purifier to my home's heat & air system. He was very knowledgeable and professional.
Scott Rinehart
a year ago
Jacob was very professional and took care of our ac issue quickly and explained what was needed along the way.
Service staff were knowlegable and very friendly. On time both in starting and completing the work. Wore covers on their shoes whenever in the house. Great follow up. Inspector told me that when he inspects homes that have been serviced by Fayette Heating & Air he has an expectation that the work will be completed correctly. While I did not climb up into the attic to check, the inspector told me that they did good job for me. Having no problems with the unit. Received rebate forms as promised. Would use again.
Irma LovingLife Turner
2 months ago
My hot flashes says Thank you! LOL! I have cool air again. Big kudos to Dakota Tedder he was very professional, knowledgeable and friendly. I join Fayette Comfy Club Membership and Dakota was able to explain all the benefits of this membership. Thanks again. ♥️
Dakota came out to service my 4 yr old AC system, said he couldn't find anything wrong (wouldn't come on) advise to a hard start kit and stated my freon was low .. after joining their coffee club though it was good deal to save for future... I canceled their monthly service when I went a few day later and noticed that he didn't tight the strader vlv and left the cap loose.. I was loosing freon. I now see how they make their money by sloppy work.. I wouldn't recommend them to no one and be sure ive got nothing good to say about that tech,,,, no thx btw after the 300% mark on parts... it totaled over a grand.... I can just imagine what the next bill would've been if I didn't find that freon leak when they came out to service it.... yeah right......
Christina Baker
3 years ago
I was treated in a professional manner by everyone I spoke to at this company. The problem was diagnosed quickly and the repair options clearly explained. Jason was prompt and did exactly what he said he would do. He was very patient with my questions. Overall, a great experience, and I would not hesitate to call them again.
Lee Melton from Fayette Heating and Air was absolutely awesome!! He was professional , knowledgeable and very nice He explained everything going on and what our options were. We will definitely be calling me on him again. Thank you to Fayette Heating and Air for your speedy and efficient service.,,
Daniel Papero
2 years ago
Will Ison, project manager, and technician Adam Lupher were also professional and helpful. The entire crew (4 men at its busiest) were careful and polite. My wife and I greatly appreciate their care in wearing masks, maintaining distance.
Careful and thorough service.
We've been members of the Comfy Club for a few years now and recently had to replace our HVAC system. Chris Sandford provided us with several options and described the pros and cons of each thoroughly. After obtaining other estimates and information from a few other companies for due diligence, he was willing and able to go back to the drawing board with me and update some of the details in order to meet (and beat) the other offers available to me from competitors in the region.The whole process from sale to installation would have been a business day had I not wanted to weigh all my options and make a few more inquiries. The install team came out and replaced our furnace, outside unit, some defective ducts, and thermostat in a morning and afternoon. There was some issue with the outside unit, however, and it was not performing as expected. It was removed and replaced with a brand new unit the very next day. We are very happy with the warranties for the work and the equipment as well as the professionalism and efficiency of everyone from sales to installation and maintenance. While this had the potential to be a painful project (as we weren't expecting or planning this project at this time) the folks at Fayette Heating and Air made it much less so. I'd highly recommend them if you are in the market for HVAC work.
Ronnie Goodpaster
3 years ago
Jacob was friendly and knowledgeable. Unfortunately, while replacing a part on the unit, the disconnect malfunctioned. Jacob was nice enough to replace it at no cost to me. Everything is working great!
George and Ronnie were very respectful and treated our home with care as they cut new ductwork in a 60 year old home. We were very satisfied. Some weather related issues that affected installation schedule but overall very satisfied.
Diane Morris
5 months ago
Jason Meade, the electrician did a superb job installing grounded electrical outlets in two bathrooms and two outlets in the kitchen. He was polite, and professional, and explained what had been done in terms I could understand. Jason also helped me order parts from Home Depot to light my entire finished basement for our next project when the parts arrive. Many thanks to Jason and your company.
Jeff L Williams
2 months ago
Patrice was friendly and got the job done in good time and did excellent work.
MELISSA LEVINE
2 years ago
Dakota arrived quickly and was courteous and professional. He assessed the problem from start to finish, located and replaced the failing part, and recommended and installed a cleaning filter for the part of the house not covered by the existing one. He kept my husband informed at every step of his plans, his findings, his recommendations. A+!
They are very responsive with Emails and Texts to let you know when they are on the way.
Techs were very personable and easy to talk to. They answered all of my questions.
Phoebe Lackey
5 years ago
I had my plumbing inspection that came with my comfy Club, no one try to sell me something that I didn't need. However I needed to have a hot water heater changed I was thinking it would take at least 4 hours to have that done. Much to my surprise it only took a couple of hours.
Mike Farrar is an knowledgeable technician! Fayette has quality people working for them. Pricing is a little high but the service is excellent!
Prasad Chodavarapu
2 weeks ago
Very good service provider in Lexington for heating, cooling and plumbing !!
Adam called to let me know he was on the way and what time to expect him. He kept me informed of pricing during the entire repair process. He stayed and got everything fixed and didn't leave until I was satisfied.
I want to thank Ryan Beckham, Justin Byrd and crew Aaron, Travis, and Jonah for getting my new Geothermal installed to give back my air conditioning for the hottest summer we have had in awhile. They were professional, courteous, and job well done.
Patrice was awesome! Very kind and knows how to do her job!
Mike Whiteley
3 years ago
The install technicians were friendly, knowledgeable, and professional. They explained everything to us and cleaned up after they were done. Very happy with our experience!
Very impressed with the advance notice of arrival time, punctuality. The technician's knowledge base was impressive and was very clear when asked questions. Very easy to work with and above all, very professional!
Quick and professional. Put up with my wild puppy and was very pleasant.
Great work. Polite and professional all around. I would highly recommend Fayette Heating and Air. Sales, Duct Cleaning, and Install all went great. I can’t speak as highly for H2O Maestro though. The plumbing side of the business should learn A few customer service skills from the HVAC guys.
Mercedes Weller
a year ago
Where do I begin. We are (were now) comfy club members for the sole purpose of their priority service calls. Our heat went out Sunday morning so we called them. The unit is completely under warranty. A tech arrived at 5pm and said it was a fuse, so he installed it and it still didn't light. Blew out the ignitor and motherboard trying to fix it. Came back Monday morning with a new ignitor and that didn't work so overnighted a motherboard. NO PROACTIVE response from FHA on Tuesday as to why the part wasn't in - finally heard back and scheduled for Wed 10-12. Tech came at 3:30, installed part and STILL couldn't get it. Was told gas valve being overnighted. Called today (thursday) to find out it wouldn't be in until Monday. The only heat source in our house is a gas inset fireplace running non stop and temps in house never over 60. NO COMMUNICATION unless I called them. Was told I was only being charged $527 for the motherboard they blew and conveniently couldn't find anywhere in lexington and had to order.I called the techs who installed the unit 7 years ago and they were out with the part within 30 minutes, with the parts that were not available anywhere in Lexington. Tech confirmed that the supply house had no less than 17 motherboards in stock and no reason to order. Heat on within another 15. AT A THIRD the cost of Fayette. If you want a price gouging part swapper who will lie to your face and not fix your heating, by all means call Fayette Heating. If you want your heat fixed right, call someone else.
Chris Eliopoulos
6 months ago
Cade was excellent, he was easy and very professional.
Outstanding work from John Marc Jourdan. He showed up promptly, didn't give any run around what so ever, and even helped me with financing my new water heater. Absolutey reccomend him!
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