Best Businesses in Indianapolis, IN

What started out as a positive experience ended up being not so great.

I had a Steve lined up to come today (3/4/19). I felt very comfortable with him and his reviews. I took a half day off of work and was home by 11:45 at the latest. Steve called and texted at 12:04 to say his plumber was on his way and was home? I didn't hear his phone call or text, either because I walked outside to the mailbox at one point or just didn't hear it when I was mopping the floor. I called Steve around thirty minutes after his initial phone call and he curtly told me he sent his worker (his son) to another location. Note: I was home. He said he would send his son out between 12:30 and 1:30, after he finished up with his previous job. He never said he would call ahead of time. I had just texted him pictures of the water damage the previous night (3/3/19) so, obviously, I was going to be home.

There was no excuse for what he did. His reasoning was they always call ahead of time because customers change their minds. That was NEVER mentioned to me.

I was very clear that he was the plumber I wanted to use, and that I was taking a half day off. Obviously, I planned to be home if I texted him on Sunday night at 7:00, showing him pictures of the water damage in my home.

I would never treat a customer like this, and as a result, I would never recommend him to anyone.

Have used Petree several times and have been very satisfied. They were here this week to fix a clogged drain. My only concern was that they did not wear masks. I am an older customer and I want to be careful in these Covid 19 days.

Chad was very knowledgeable and responsive to my questions. Was very professional and respectful. Repaired my condensation drain in a timely matter. I would highly recommend him. Thank you!

I have an American water heater that was installed in August. It is now leaking from the tank. Danny Gerald will not stand behind the product and I wasn't informed re the 90 day only warranty. I do not want this brand, American since it is a poor brand. Now, I am out for the water heater, the install and having to replace it on my own. Not happy!

They were very efficient and professional .All work was very neat and clean looking. The crew that came to our factory were very nice and friendly.

Experienced, professional, and dependable. Have always had good service.

0 if at all possible this company is a joke. Shotty ass work & terrible people skills! Apparently they refuse to answer phone's after they've done work!! Go elsewhere...

I've had Thornton out for two jobs. Nate (the owner) came out a few years ago and repaired a leaking hot water heater feed. He did a great job, did it fast, and it hasn't been a problem in the 3 years since we had the repair done.

I just recently had Dave out to fix a leaking toilet flange (probably broken by my GC on a recent home renovation, doh). He knocked it out quickly and with no fuss, and went above and beyond by fixing a few other issues with the toilet.

All in all I'm really pleased with Thornton and will have them back for more work as we update our house.

Very happy with the service. I called the day our AC stopped working, and they scheduled someone to take a look the next day. Our Technician Chris was prompt and was able to identify and fix the issue with our AC immediately. Would definitely recommend and use again in the future!

Elijah was our rep. He had great communication and was very friendly. Our toilet was fixed in less than 10 minutes! Thank you!

We are locally owned construction company. L furnace mechanicals did multiple large and smaller projects for us in the past few years . Very professional, fair pricing , simply great company . Highly recommended!!!

I am extremely satisfied with the plumbing service provided by this company. The plumber was knowledgeable, friendly, and resolved the issue with my shower effectively. I would not hesitate to use their services again.

Sewer cleaning with them was an incredible experience. Their squad was professional, genial, and highly effective. Problem solved, and I'm absolutely delighted with their work!

Josh put in a new sink & faucet!!!
He was on time, pleasant, professional, great quality & price. I will use him for all my plumbing needs.

Family owned and operated.... No other company around can compare! We are #1 in the #2 business!

Bill did a fantastic job. He was there when he said he would be, did a fantastic job, and charged a fair amount. I would not hesitate to use this pro again in the future.

I called ROTO ROOTER, MR PLUMBER, and another company who came to my house and couldnt fix my main line clog and they wanted 500+ to TRY to fix it. I called just drains and they came and fixed the problem in 30 mins for an affordable price and the guy was training another. They actually took their time and wasnt thinking about money. CALL THEM

Originally called the Drainman on a Sunday to get some help diagnosing a blocked sewer line. Promptly Monday morning I received a follow up call to my message left with this firm. I needed a camera ran on my line to specifically locate the blockage as the initial firm out was unable to give me an exact location. These guys came out the same day and were able to located the specific spot. Both techs were very helpful and informative giving me options to consider.

My work is not done, I am owed a water heater, water softener, hook up of the pressure tank. Almost paid in full and most of the work is not done. I question a few things that are done if they are done correctly. No one answers the phone now. Was told they went out of business last week. I called left two messages and now I get a busy single. Any update would be appreciated. I pray they follow through and get it done.

He did three bathrooms in my house, and plumbed the utility room...everything was perfect!