Knox Septic & Sewer Services

This is a review after over 16 years of a complete septic system installation. Our house is in the Indianapolis inner city. The complete system install with a new 2,000 tank (I had purchased it before Knox performed the work from Carmel Concrete), new distribution box, new 18” deep 20’ x 30’ filter bed finger and a 3’ to 4’ deep 75 feet long “L” shaped French drain system that ends on a 6 foot deep and about 30” diameter lift station sump well with 2 1/3 hp Zoeller Cast Iron pumps, and 2 high water level alarm systems wired to the house. The French drain pumps the water away from the finger system into a ditch running 50 feet away under a gravel driveway. Jimmy was a straight shooter, no bull business man who knew what he was talking about. We also interacted with his brothers and other employees who knew more about septic systems than anyone I had spoken to before. It was an investment of over $15,000 and 16 years ago, and the important thing is that IT WORKS AND WORKS AND WORKS. I never worry about heavy rains saturating the yard where the system is located because that French drain that Jimmy recommended eats everything the weather throws at it.Another plus is that they have a great reputation with city inspectors, because they know what they are doing. That is what the inspectors personally told me. If you want Peace of mind, make the commitment with Knox and maybe 16 years later you too can visit his review page and leave a 5 star review.

they was excellent, found our junction box had to be replaced, and the main feed pipe replaced as well. this company was in and out in approx. 3.5 - 4 hours. Didn't leave a mess, extremely polite, and knew what they was doing. if you are having issues with your septic system I strongly recommend using them!

This family owned business is great ! Darrell and his brothers are great they set the Barr high ! Prompt and fast service !

Integrity. I have found very few people anymore that still have old values and work ethics, with integrity still attached. Without a doubt and all my dealings with the gp and service providers out there, this guy still has these creditionals flowing through his veins. There was no double talk, nor hidden agenda. Complete the job by actions or professional opinion of resolution to problem and move on to the next. These traits are usually inherited by strong work ethic parents and passed down through teaching our next generation, by strong parenting and receptive children. Something that truly isn't taught within most homes anymore. After numerous conversations and payouts with other professionals, he is definitely, my number one choice for this work and I highly recommend this company, hands down. When looking for professionals, make sure the owners are involved with the business.

Family owned and operated business. They pumped the septic tank and was very knowledgeable about my setup and also gave me some good advice!!!

Will definitely use them again!

Great prompt service. I was late by 5-10 minutes getting back from work and they already asked the neighbors to use their driveway (drain location means they had to) and got started. Won't give you the run around and fairly reasonable with price.

Knox Septic's negligence nearly resulted in the death of my three-year-old son this weekend.

Prior to the purchase of my home, I had the septic system thoroughly inspected and was present during the inspection. The lid was old, but was securely locked, and the septic needed to be pumped. The prior homeowner hired Knox to do the job. Knox left the septic riser completely unsecured, despite the obvious presence of young children in the area. They provided a receipt (see attached) which failed to disclose the problem, nor did they make any attempt to report the obvious hazard to the city. This issue was only discovered when my three-year-old managed to kick the cover off while playing soccer with a friend. The opening was certainly wide enough for a small child to fall in, but thankfully I was close by and quickly pulled the boys away before anyone was injured or killed.

When confronted with how this job was left, Mr. Knox claimed that IF Knox left the riser lid unsecured (they apparently do this often enough that he didn't remember this instance) they verbally told someone. THIS IS NOT GOOD ENOUGH, particularly when it was clear small children were nearby.

Mr. Knox was incredibly rude when I dared to suggest he had been negligent in not alerting the city or writing the hazard on the receipt. He spoke over me the entire time I was talking, and then had the audacity to tell me I had an attitude for telling him Sir, I am still speaking. Let me finish in response to his repeated interruptions. I said this because he repeatedly interrupted me as I described how the presence of numerous children's toys in the area would have led any reasonable person to know how dangerous an unsecured riser is. He told me because of my attitude he would do nothing to fix the problem (I was going to be charged, of course). It's unreal to me that anyone would behave this poorly. I plan to take formal action against Knox with both the state license board and attorney general.

I highly recommend Knox Septic. I called Monday, they were able to get here by Wednesday (it was not an emergency). They gave me a time window and they called to let me know when they were 30 minutes away. They were professional, courteous, quick and AFFORDABLE! If you have septic issues or just need your tank pumped, I definitely recommend that you call Knox Septic!

We are selling our home. After a suspicious dye test on the septic system, septic inspections were scheduled. Company owner came to property somewhere around 4pm. Boyfriend/homeowner and buyer were also in attendance. I was inside in the room adjacent to septic access. I heard company owner say total septic system failure and it would cost 15k - 25k to replace. Boyfriend came inside and proceeded to tell me the company owner stuck a probe into the ground one time, pulled the probe out, then stated total septic system failure and it would cost 15k - 25k to replace. He determined this after the largest 2 day rainfall we have had this year with a septic tank that was full and scheduled to be pumped and without doing an actual inspection. The following day a different company came, probed the ground repeatedly marking the entire drainfield as well as the distribution box location, and viewing the hole where the septic access had been unearthed. Their report came back with no deficiencies and not suggesting any repairs. This was also before the tank had been pumped.

Would not recommend. After a home inspector reported our septic system failed a dye test (the first and only issue we'd ever had with the system) we contacted Jim Knox to look into what was wrong. He took 5 minutes to stick a metal rod into the ground and declared that we needed a whole new above ground system. Not only was his quote 50% higher than the next highest for a new system, it also turned out to be unnecessary; we had too much water running into the system from a improperly configured water softener and a clog blocking flow to 2 of the 5 fingers. With those issues addressed at a fraction of the cost our system works great and passed inspections without issue.

At one point we had an appointment to meet Jim at our property to discuss if there were alternatives to a new system; my wife drove 6 hours round trip to meet him at the property and Jim never showed. Eventually he explained that he couldn't make it because he was on the other side of town, after my wife drove to meet him from another state! We're told he does good work and others have recommended him, but our experience was very poor.

Guys were prompt & helpful. Really appreciate them able to quickly empty our tank as we were dangerously close to full

Called when on their way, showed up in their window, got the job done and educated me on our septic tank! Great service! Best price out of 5 quotes as well.

Called us back and was cool

Excellent service! Knowledgeable, experienced, fair and affordable. Took care of our septic pump problem within a couple of hours. Our new go-to septic people! Thank you!

Showed up in their time frame. Actually called when they were on their way, They were professional and polite. I will definitely contact them when needed.

Family owned and operated.... No other company around can compare! We are #1 in the #2 business!

Very nice and helpful great customer service and the receptionist I spoke with deserves a bonus!

Family owned business that has been around for generations. Still owned and operated by family that is still dedicated to customer service

Good quality service Darrell is a great guy

Fast and Efficient with great customer service, excellent prices.

They were on time, quick and easy

Very friendly done a great job

Fast and honest. Nice people.