I recently contacted JC Plumbing for an estimate for a freezer line to be installed and for them to check my guest bathroom. When I called, the lady that answered was very nice. I noted and stressed that my crawl was a tight squeeze and probably had about 20-24 inches of clearance in most areas. She said that they should be able to get down there.
Throughout the day, there was a no show during the time frame that Joe (the plumber tech) said he would arrive. I understand there can be delays in appointments and unforeseeable issues, however, the original appointment was for 9am and he missed the couple of times he said he would come.
When Joe and his colleague arrived, they both seemed disinterested and clueless to the reason they were there. He ended up asking me what I needed done which I thought was strange since I would have thought that he would be debriefed about the job. Regardless, I told him what I needed done. As stated previously, my crawl is a tight squeeze, however Joe and his colleague simply put their feet in my crawl and just said that they cannot get down there. I feel bad since i know that they had a long day, however, the lack of communication, professionalism, and delays is the reason for this review.
