This was easily the worst service company experience I've ever had!!!!!!!!
Horrible experience. With the name of Just Drains I assumed that they would be the best solution for removing a clog from my drain. You know what happens when you assume.... They came out to my rental property after 5 pm and charged an overtime fee which I completely understand and was happy to pay in order to get someone out to the house. The service tech calls me and informs me that he has added another 100 ft reel of cable to his machine and that also carried an extra charge so I allowed that and paid that fee as well. Then he calls me and said that the drain is still clogged, but his supervisor was going to come out the following day and look at it. I was a little suspicious about this as the entire property isn't 200 feet long and only about 40 feet from the sewer line. I'm not sure exactly what the supervisor did while he was there but he called and said the drain was still clogged and that it would be yet more money to bring out additional equipment to unclog the drain. At this point, my renters hadn't been able to run water for 2 days so I gave approval for that as well. However, they couldn't guarantee that it would work and regardless of the outcome, I still owed the full amount, even if they didn't clear the drain. After all was said and done, it cost me nearly $600 to get them to clear my drain.
The lady working in the office was incredibly rude and told me that it was they can't guarantee that they can clear a drain if I have bad drains. I explained to her that I hired her for a job and they didn't do it, so why should I pay for it? She said because you have to. I don't know about everyone else but if I don't do my job, my company isn't going to pay me, what makes them different?
Their website should read, We'll make a mediocre attempt to clear your drain and if we can't, we'll charge you more money, try something else and if that doesn't work, sorry, you still owe us. If you can't guarantee your work, that doesn't speak very highly about your confidence in your business.
I ended up paying the bill but as someone who owns rental properties, I will NEVER use Just Drains nor will I ever recommend them to anyone.