Best Custom in Phoenix AZ

Sean initially came out in April of 2019 and I thought he was creative. He appeared to be listening to what I wanted as I shared my vision. I made it a point to let him know what plants I did and did not like, as well as how I wanted to extend out my covered patio with was already attached to my roof. After our consultation, I paid him $500 to draw up the plans. He came back a few weeks later and showed me what he came up with. Needless to say, I was flabbergasted. I told him I did not like palm trees nor bamboo and yet he placed bamboo as my privacy hedge around the perimeter of my house. Palm trees were scattered throughout my landscape. In addition, he did not draw a covered patio as I had asked him in the initial meeting, but instead had his signature fan structure. His response was that the plants were just placeholders and I can change them. As for the fan structure, I think he just likes to promote those. I felt like I had been taken advantage of and that he was not a true professional. Fast forward to July 2021 and still no landscape. I was mad at myself for not insisting that he provide updated drawings reflecting what I asked him to provide, so I sent him an email asking if he would fix my plans since I never gave him the opportunity to make things right. I knew a lot of time had gone by but I had paid him and never received what I paid for plus I felt he deserved an opportunity to rectify things. He accepted to meet again in August of 2021. On the day of our meeting, the scheduled time came but he did not show up. After a bit of time, he called me and asked why I didn't come to the Zoom meeting. I informed him that I did not know we were meeting via Zoom and had no idea that was how he wanted to meet. He then sent me a link and told him again, what I had wanted all along. Because it was on Zoom, it was incredibly difficult trying to communicate. He ended up asking me to send him any changes I wanted so I emailed him what I wanted. On February 11th, I get an email stating the following received your email regarding the 10 x 10 covered patio. Sean mentioned that we don't do this type of work. But if you're interested in the shade structure he presented earlier he is willing to continue with that. When I initially met with Sean, he told me he was an engineer by trade and a builder. He told me it would be no problem for him. That is why I had confidence in his ability to fix my covered patio issue. What a waste of time, energy and $500. If he always knew that he doesn't provide that type of work, then at a minimum, he could have at least updated my plans with the changes I gave him so I could at least see my vision on paper since I never even received a single revision.

Starting with the estimate process, Chris at Lonestar was transparent in setting up what we could expect from the company from pricing to quality to timing. What I liked most was that he stuck to just what we wanted and only suggested upgrades to specific items when there was a meaningful value add to our project. Because of this, of the 3 estimates we got, it was both the lowest price and best value for what we were looking to accomplish.

There was a short time where we felt a lack of communication between when we paid our scheduling deposit and actually getting on the schedule. The reality is, there's no perfect way to predict when one job ends and the next begins and once we expressed concern over the lack of communication, they were quick to keep us up to date on when our project would start.

The end result is really phenomenal for what we paid. The minor adjustments we asked for after the work was done were taken care of within a day. We got more done for less money than another local landscaper had already done in our yard, and we will certainly reach out to Lone Star first when it's time to do more work.

Holly was a great designer. She provided us with just what we were looking for. The team that installed the yard were very accommodating and did an excellent job. We are very pleased with our brand new back yard.

Update: Its been two years since our yard was put in and its growing beautifully. We greatly appreciate the knowledge and talent at Straight Line. I'd recommend them for all my landscape work.

My wife and I have used Chad on two jobs over the past 15 years. The quality and overall experience has exceeded our expectations. Top notch service at great price!!!

I hired them to take care of the my landscaping needs for my business in Scottsdale. They did a great job for a great price! Very professional and communicative. I will definitely be continuing their services! Highly recommend!

Would not use them again. I can get the same quality of pruning by stopping by the Home Depot parking lot. I had tears in my eyes when I saw what they did to my Pslo Verde. I don't think they know anything about how to prune a tree properly. I know more about the do's and don'ts of pruning from just the online research I've done. I have more to say, but you get the idea.

Sal and his team were amazing to work with. We love the artificial turf and pavers. Sal was very responsive, professional and very reasonably priced. Will recommend him to anyone we know looking to get landscaping done.

We have referred our customers to the Havens Family for over 15 years. We have enjoyed a very positive experience from both as a supplier and referring our customers to them. i recommend them highly.

We needed 2 Pecan trees and 5 Sissoo trees that were overgrown thinned and trimmed. The crew was on time, did an excellent trimming job, and cleaned up any debris. Very pleased and will definitely use Big Nick again.

I looked around and I’m super happy I found Century west landscaping !! They went above and beyond and I will definitely keep using them!!

I had a great experience with Scottsdale Landscaping Company. They showed up as scheduled. Finished the work of garden landscaping in half their estimated time, and both the work itself and the cleanup were immaculate. Would highly recommend it.

Great job! Thank you for your professional service you provided.

Abel Hardscape provided us with an extraordinary landscaping experience! Their hardworking crew delivered outstanding results that left us completely satisfied. We'd like to give special thanks to their team leader for going the extra mile their keen eye for design created something truly unique and stunning. Abel Hardscape has certainly earned our highest recommendation, as they are fortunate enough to have such a fantastic group of employees working on behalf of them!

The entire team is very responsible and they answer and address any problem that comes up in a convenient way. If you are in need of any landscaping work do give them all and have your problems sorted out.

Hired Jose for a general yard clean up and he did a good job. A couple of months later I hired him for monthly yard service. My lot is around 3/4 acre and we agreed on general cleanup excluding tree trimming for $175 per visit.

He and his team were punctual and stayed for about an hour which comes out to $58/hr per person. Front and back area looked good after they finished and Jose needed to get paid right then and there. After they left I discovered that the side area of my yard looked untouched and branch clippings that we had agreed to be picked up where left behind.

I texted him and his response was I do it next month. Since I don't want to stare at a pile of debris for an entire month I politely asked him to come back before next month and to complete the job. He agreed and said next week. I didn't hear from him for 5 days and reached out when he would come. His response: I'll come by tomorrow and pick it up, but in the future I will only pick up branched that we cut off. He made it sound like he was doing me a favor by coming back even though it was part of the scope when he quoted me.

Needless to say he didn't show up when he promised he would. I then proceeded to call him to see when he would come back and he just hung up the phone on me. At almost $60/hr per person I expect better service!

Hire him at your own risk. He is a charming guy and fooled me.

Also keep in mind of all the 5 star reviews he is one of the reviewers himself: Jose Rodriguez. The rest are probably friends and family.

Luis Morales from MPLandscaping,loc did an excellent job for us. He installed new wiring from the backyard water timer to our front yard. He is very knowledgeable and thorough. We highly recommend him for and landscaping needs!

I had them help me with a few different hardscaping projects. Privacy fence, pavers concrete path etc. they showed up on time. They were flexible using my own materials. They were so understanding about my picky ness on details. I’d love to use their services again.

Great people, love it here, the people are so great to be around happy to be working here

Gothic seems to be a “low value” service company. My HOA has them as our landscape service in Johnson Ranch. The park in my subdivision is constantly over run with weeds, and this is ongoing, not just once in a while. As far as their unresponsiveness, I’ve contacted the HOA 2 times about some tree limbs that are the HOA’s responsibility to cut, due to being in a “common area”. On both contact occasions, I am told “Chad from Gothic” will get in contact with you... since 3/09/2020, I’ve yet to hear from Chad nor have the limbs been removed from the tree. ( limbs are very close to my roof line/side window)
Unfortunately, I’m stuck with this lackluster company, as long as my HOA continues to fund the “lowest quality bid”.
If you’re looking for a service company on your own, I’d suggest you look elsewhere. And,
I’m not the first person giving an honest, “low review rating”.”