MasterAZscapes LLC

First off AZscapes was great to work with in the planning process and was able to tailor our wants and needs into the backyard. We've dealt with a lot of contractors during our house renovation and they were top notch and we didn't have to babysit them. My biggest issue is after full payment was done.

1. We still had some minor touch ups such as a cracked tile we wanted fix, but the company did such a great job during the install that we were comfortable paying the last payment before the touch ups were done. We were very wrong. We had everything finished in November 2021 and it is now April 2022 and no one has fixed the cracked tile and other touch ups we wanted. My wife called four times total and we were able to get a hold of someone once and setup two different appointments for the fix, but no one showed up either time.

2. This one is partially our fault, but for a company with experience since 1986, I wish they were forthcoming with the issue of window glare and turf. The added turf cost an extra $5K and we have lots of burn marks from the window glare. Anyone looking to get turf, realize that double pane windows will reflect light to the ground which acts like a magnifying glass and will melt your turf. Looking back at the process, I wish AZ would have mentioned this potential issue and I would have just gotten sun shades back in Nov 2021....now I'm waiting a month out for a company to install the sunshades. I've posted how our backyard looks now while we wait...we have to cover the majority of the turf to prevent more window glare damage.

The backyard looks great without the painters tarp but their customer service is nonexistent after the install. Do your research and make sure you fully understand the pros and cons...I don't think this company will tell you the truth...at least that's how it feels. It's like trying to buy a new OLED TV and the sales person fails to mention the potential of screen burn.

It's obvious they're too busy to maintain what they sell. If you hire them, don't expect them to ever come back.

I used MasterAZscapes to do my landscaping on my forever home. I had no problems with this installation from sale to finished product. I was given options at the sale on different products and was assisted in the design by them with what I had in my head at the time. I was impressed with the work crews and their professionalism and knowledge. I appreciated the daily updates from the office staff when the crews would return my project took 2 weeks to complete exactly what they quoted. I would use them again.

MasterAZscapes LLC installed a stone walled hot tub with gas lit pillars in our backyard. Jeremiah was very helpful in taking our concept to design to installation. Supply chain issues delayed the delivery of our spa, but he was very upfront about the delay and honest on the delivery time. Once they started the work they were very good, clean and delivered a great product. While they were pricey, I would use them again just for the quality product we got.

We just moved in to a house with only dirt in the backyard. Jeremiah came out and listened to what we were thinking for the yard and then gave us suggestions that we hadn't even thought of. Jesus and his crew did an exceptional job with all of it. They all were not only great at their job, they were kind and very considerate. Supervisor, Darrel, kept us updated on all aspects of the project. From the island grill and the fire pit to the pergola and landscaping, they truly transformed our bland backyard to our own personal paradise. We would highly recommend Masterscapes to anyone wanting to improve or totally makeover their yard. They do high quality work with the best materials and great workmanship. These qualities are extremely hard to find these days.

This is our first experience working with a full service landscaping/design firm. Zee did a wonderful job working with us, helping us to understand our options, expertly budgeted. Mike did a masterful job with our landscaping design. We were stunned as his design is magnificent. He really listened to our needs giving us a view of a major remodeling of a 35 year-old landscape. Yesterday, the first part of the plan was implemented, planting 4 trees, one of which was very large and in a difficult location. John, the construction superintendent made an early trip to assess the situation. Masterscapes had the right crew in place so the trees were expertly planted. We appreciate the warranty. We are very impressed with Masterscapes, its staff & crew, as well as its ownership.

My friends referred me to Masterscapes. They'd just had their landscaping completed, it looked great, and they'd already done price comparison shopping.

Zee came to my house to give me a free estimate. He took his time and studied the style and colors of my home. He then and drafted a gorgeous design for the back yard as part of the appointment--for no charge! The plan gave me everything I wanted plus elements I hadn't thought of. Since they are busy, I made a down payment of 1/4 of the project cost to put me in the scheduling queue (about a month and a half later).

During that time I made several small changes to the design including adding a sculpture garden with leftover granite pieces from my new home construction. There were two additional pre-construction appointments - to select rock + pavers and trees (I went to the locations with Zee) and he came to my office to select the final plants.

The customer service has been steller. The project leader (John) told me they'd accidentally dented my gate and set me up with one of their contractors to replace the metal piece (at their cost). This was in motion before I'd even noticed and the repair was perfectly done within 3 days.

The project took 7 total working days to complete over an 8 business-day time span. The workers were knowledgeable and courteous and answered several questions I had. I made 4 payments spread over the time of the work and the final payment after the gate repair--which I appreciated. I was able to make credit card payments by phone, which was very convenient.

Zee returned after the construction was completed for a walk-through, checked everything, reset my watering system (which included some nice brass plumbing added in for no additional cost), and gave me all of the warranty & plant care information. After the concrete is fully 'cured', I will paint the planters (I was told about this up front--there's also an option to use their recommended painter). My friends will receive a referral bonus.

As the photos show, the yard looks like a park and matches the design of my security door. I'm extremely happy with every aspect of this experience and highly recommend this small company to everyone. Great job Zee, John, Anna and everyone else!

Excellent communication. Being a Realtor I know that follow up and information are imperative. They were on top of everything and let me know continually how and when things were going to happen. The work was done in a timely manner (weather permitting) and the finished job is beautiful. I did my own design, but Zee tweaked it perfectly. The plants are still small in the pictures, but will grow quickly. The final result was better than I expected. All our Friends are amazed.

Masterscapes helped me fall in love with my back yard. My yard was basically a huge dirt lot. I met with Derek and he listened to what I needed. After our meeting he sent me a blue print. The prices were reasonable so I signed up and six weeks later, they started and was finshed in 5 days. My yard is beautiful and peaceful. I am so thankful for the entire Masterscapes team.

Master AZscapes remodeled our backyard patio last month. We can't say enough as to what a beautiful job they did for us. The patio has been transformed into a wonderful, comfortable respite for us and ready to welcome guests. The foreman on the job, Derek, was the best. He reviewed all our ideas and came up with many himself that made the design turn Into what we imagined it to be. He and his crew SHOWED UP when they said they would and didn't keep us waiting and guessing. The crew handled the job in a timely manner and the guys were all professional and great to work with. I recommend them highly and thank them for a beautiful back patio that we and our two puppies can now enjoy. Thank you MasterAZscapes.

I waited several weeks for Ashton to show up to discuss landscaping and improvements to our pool. Met with him on a Saturday morning and we discussed concepts. I was told that I would be receiving a proposal the following Friday.
Long story short, three weeks and three phone calls later (during which Brandy assured me that my call would be returned), I have thrown in the towel and will be seeking another contractor.
The courtesy of a return call would have been appreciated, even if it was an I'm sorry, we're not interested in bidding your job.
Being ghosted the way we were is a huge disappointment.

Perfect landscaping company for complete yard transformation!
For 25 years I had envisioned turning my dismal backyard into a calm and serene scenic oasis. I contacted MasterAZscapes to help realize this dream and have been overwhelmed by the amazing results. Far better than I ever expected. MasterAZscapes put together a dream team of professionals who made my concept a reality. Troy was the designer who took my abstract ideas and turned them into a detailed, practical plan. Darrell was the project manager who kept everybody moving forward in an efficient timely fashion. Jesus, Andy, Fernando, Juan, Armando and Bernardo were all artists with stone, lighting, planting, irrigation, and terrain sculpting. These are the guys you want on your project. They were always responsive, on time and worked with near fanatical attention to detail and quality.
I can't say enough and will be using this company again in the future.
Thank you MasterAZscapes!

This review is coming 2 years after calling Masterscapes for a quote. Jeremiah and his team designed and installed an entire backyard for us. Starting with nothing but an acre of dirt, the team assisted us with design ideas, recommendations for trees/shrubs/plants. The installation process was on time and flawless. I write this review now because we have called with questions a couple of times. Jeremiah has always come back to the house and assisted with sharing knowledge and adjusting sprinklers. I HIGHLY recommend his team!

I had the pleasure of working with Ashton.
He presented us with the most amazing transformation of our front and back yard.
The best is that we were able to see what the outcome
Would look like on a visual 3D. He is very talented.
Can’t wait for this project to start Will continue with
Pictures of the outcome
A shout out to Kayli she answered all my questions returned all my calls! If she wasn’t able to answer it right away, she would get the answer and call me right back.
I would definitely recommend masterazscapes!
Especially if you want the job done professionally and right ,

I can honestly say there is nothing negative to say about this company and their work. We contracted with them to remove a concrete driveway and replace it with pavers. We added a paver pathway on one side of the house. We also had the front yard landscaping removed, remodeled, and replaced. From our first contact things proceeded flawlessly. It started with a meeting with Mitchell who came out, listened to what we hoped to do, surveyed the property, and then drew the plan and gave us the price (which was reasonable). From there, Maria worked with our very picky HOA on the submittal and revisions. It took almost three months to get it through our HOA. MasterAZScapes stuck with us through that. Prior to the start of work, we had a pre-construction meeting with Darrel the Superintendent to review what was going to happen. During construction, we had Jesus the job manager on site every day with a very competent and polite crew that seemed to always have the equipment they needed to make short work of the job. Rosario's crew did the pavers and they were artists. We still cannot believe how quickly the old concrete was removed and the pavers installed. Every member of the crew was professional and pleasant to our HOA security who came by daily and often gave directions about material placement and trash. The crew showed up on time EVERY DAY. They cleaned up the job site every day. The company kept us informed every day with a call at the end of the day to let us know what to expect the next day. There was one misunderstanding about the dimensions of a wall and it was made right quickly and without issue. In this day of sketchy contractors who promise big and don't deliver, MasterAZScapes was a joy to work with. They run their company like a real business! Our end result is better than we hoped for. Should I ever need hardscape and landscape work again, I would not call anyone else.

I couldn’t possibly be happier that I hired MasterAZscapes to build my patio. From beginning to end, everyone was professional, responsive and talented. The office personnel answered calls and questions promptly. Daniel, the designer, was very collaborative; he listened to what I wanted, asked questions & made great suggestions. He came up with a couple of possibilities to choose from, both great, and he showed me ways to get what I wanted without breaking the bank. Once the design was approved, Darrel took over as project manager. Darrel was on top of everything. He responded quickly to problems or questions. A couple of changes were necessary once construction was started, and he took care of them without even blinking. He kept in contact with me throughout the project. Armando and his construction crew are very talented masons, executing all of the curves in the design with precision, making sure that every aspect of the patio was perfect. He was very easy to work with. After the project was completed and paid for, I called to ask for a small change due to irrigation water flow. Darrel has someone there the next day to take care of it. I highly recommend MasterAZscapes - they changed a muddy, forgotten part of my yard into a beautiful outdoor living/party zone. Everyone who sees it raves. I LOVE IT!!

From the time the job was started until completion the folks at Masterscapes were always available with helpful information and answers to my questions. The overall result was fantastic!

Hi.
I'm a customer of yours, Rinn/Knight, and have been pleased with all the work you did on our property at 7453 E Black Rock Rd. The installation took place July 2020. The work that was done matched or exceeded our expectations. The installation crew led by Tommy were polite and respectful, and the plans that Derek prepared have greatly improved the looks and usability of our space. In fact, all interactions with employees were positive. I have, and will continue, to recommend AZ Masterscapes without hesitation. One important reason, beyond the quality of work, was the followup and continued efforts on your part to ensure our satisfaction with the job.

We have had some difficulty with the small lawn area in our back. Some of the sod dried out before installation and did not take. Then the summer grass died in the fall and nothing grew to replace it. As the customer, I expected a lawn to be installed that needed only maintenance and would be nice and green. Alberto and another really nice young man came out and did their best. Eventually Jeremiah came out and spent time explaining why that beautiful lawn was going to take a little while longer to appear. I accepted the explanation, though was disappointed it was not fully explained to me before hand. He graciously offered to come out in the spring and try to make things right.
I called him mid March and we exchanged voice mails. I didn't hear further, so I thought that was it. Imagine my surprise when I was informed Alberto was coming out to see what he could do. Alberto had been out a few times previously, trying to set things right before Jeremiah got involved.
I am very impressed with Alberto and hope you recognize him as a valuable employee. He spent time with me, explaining what steps were needed, what options we had and most importantly labeling and walking me through the irrigation system. He insisted his most important job was ensuring that I was happy with the job that AZ Masterscapes did for me. He was an excellent ambassador for the company, and I encourage you to utilize him as such.
I expect that a solution to my lawn issues will be resolved and hope your business will grow like my grass!! Please feel free to utilize my name and comments as positive reviews for publication.

They redid front entryway to front door, expanded the back patio, redirected water runoff, and lattice. Took time to get lattice made in another state. Once here the project was done in a week. I was kept informed throughout the process. Special thanks to Troy, who had great ideas during the planning stage. Luke oversaw the different crews working on this project. The professional attitude of these men and office staff made the whole process easy Thank you

I bought a new build on a bare acre and MasterAZscapes did a fantastic job of turning it into a desert paradise. I showed an inspiration photo of my ideas for the yard to the designer, Derek, who took it and made it better. I received renderings of what my landscape would look like and given an estimate of the work. I was able to accompany the designer to the plant nursery and pick out trees and shrubs with his advice. I also picked out boulders and granite. The work crew and project manager, Luke, were fantastic. The finished project, front and back yards, was even better than I had imagined: plants, granite, contouring, irrigation, lights. And it came in on budget. Now, about six weeks later, the plants and trees are thriving. I asked for magic and that's what I got.
Everyone I came in contact with at MasterAZscapes, from the office staff to the work crew, was professional and courteous. I would definitely use them again and I recommend them to anyone who stops by. In fact, my landscape looks so impressive that one of my neighbors has just signed up with MasterAZscapes to do their yard.

In March 2919, after looking at 5 bids, my wife & I selected MasterAZscapes to redo our backyard. With Troy, Darrell & Jesus leading the way they not only “re-did” our backyard they transformed it! They listened to our vision, made creative suggestions. They were professional, on time, often staying late to finish up. Any problems/changes were addressed quickly. The result was amazing! We love it! We would absolutely recommend MasterAZscapes for for your landscape dreams.

A previous landscaper left my front yard a total disaster so I was very nervous about hiring another company but MasterAZscapes were great to work with and did a wonderful job. Troy came out while the work was in progress to check that everything was being done Tommy and crew were very professional. I've been getting all kinds of positive comments as people walk by. Best of all, it's desert friendly.

Amazing design, experience, and process! Jeremiah was great to work with on our front yard landscaping. He followed through on everything he said he’d do and delivered the project on time and budget! We can’t wait until we are ready to start our backyard! MasterAZscapes will be our first call!

Masterscapes did an exceptional job in designing our backyard. Troy spent a couple of hours with my wife and I brainstorming ideas for the yard. Once we agreed on the design he turned the project over to Daryl who did an excellent job of managing the work. He kept me informed of every step of the project. The final design was superb. My wife and I could not be happier with all of the expertise that was provided and how the backyard looks.

Contacted Masterscapes to repair existing water feature we had installed in our backyard by a landscape contractor when we moved into our home. Both the waterfall and the pond itself continually leaked and the contractor was unable to make repairs. Masterscapes came out and gave me an estimate to either repair or replace. The estimate was detailed with a number of options which made clear they were trying to help us find the right balance between the aesthetics of our home and the size of our wallet. They did explain if I chose repair, they couldn't extend a warranty because they wouldn't be accessing all the previous contractor's plumbing which was perfectly understandable. Ultimately, we chose to start over and have Masterscapes redo the entire water feature. We are so glad we did! It was amazing to watch the worker's attention to every little detail. They did a meticulous job creating a beautiful and natural looking boulder stack for the waterfall, and replaced the old cement pond with a properly constructed one guaranteed not to leak. The final result is spectacular and exceeded our expectations. Masterscapes called each of the three days of the project to let us know they were on schedule and when the workers would arrive. The crew was extremely polite and respectful of our property and neighbors. Everywhere material would be on the ground they laid tarps first, and swept and blew off the area afterward. They gave us opportunity for input as the project went along, asking our preferences (such as whether to use river rock in the pond or not). The work was expensive (and stung a little bit to be paying for something twice, which wasn't Masterscape's fault), but we absolutely wanted to buy quality and not repeat our original mistake. The cost also includes a warranty from a reputable local business and that has value. We are very confident we got the quality installation we paid for and couldn't be happier with Masterscapes. I would highly recommend them and would certainly use them again.

The men did an exceptional job in a very short length of time. We liked the design of the lawn. The planning and execution was well timed and product was at the location when needed. I would recommend MasterAZscapes LLC for any landscape job. Our back yard will be next. I would have liked more follow up after the completion.

I seldom ever write a review but after the service provided by MasterAZScapes I wanted to let others know my appreciation for their work. I used an app called HomeAdvisor to search licensed contractors to do our front yard. It provided a list of companies to contact based on my requirements. A few days later I received an email from Priscilla at MasterAZScape asking me to call her to schedule a free landscape estimate. I called and scheduled an appointment to meet with Troy.

Troy arrived at the expected time and we talked about what I was looking for in a design that would compliment the house and provide nice curb appeal. He listened to my desires and asked for a few days to work on a design. During this time I continued to seek estimates from other landscape companies. A few days later Troy showed us his design using a 3d CAD system that provided an excellent way to view his plan. My wife and I were impressed with his presentation and told him that we were still waiting to meet with other landscape companies.

While waiting to get other quotes, I had setup a mockup using pcv pipes to help my wife visualize the patio layout. As it turned out, we decided to go with Troy and MasterAZScapes. We made another appointment with Troy in order to make some adjustments to the design. Troy come to the house a day before our scheduled meeting to take measurements to get his cad drawing more complete. He had taken what he saw set up in the front yard and completely changed the design in his cad system in preparation for our next day’s meeting. My wife and I were very impressed with his initiative. We met and worked with Troy for about three hours on the details. He indicated that his company would be starting in 3 to 4 weeks and that it would take 3 to 4 weeks to complete. Three weeks after signing for the project we got a call from the supervisor, Darrel to schedule a project walk through and a few days later we had a team led by Jesus.

The first day started with Jesus and his team showing up around 6:30 in the morning. This happened every morning throughout the entire project. Every evening I would receive a cheerful call from Sheila informing me that the team would be back out the next morning.

The process began with the removal of the existing gravel, old plants and a concrete walkway leading from the driveway to the front door. Tommy, Andy, and Nolan did an outstanding job in preparing the yard for the new design. Over the next several days, Jesus, Alberto, and Freddy took numerous measurements, marked wall locations, poured footings, and built the retaining walls reinforced with concrete and rebar.

With the walls built, the courtyard and walkway became ready for Rosario’s crew to lay the pavers. These guys created a compacted base with just enough slope for good drainage and laid travertine pavers that made the entire patio pop.

Some days other employees from MasterAZScapes would assists Jesus and his team. While I did not get to know all of the guys I did recognize a demonstrated level of respect towards the customer. Jesus is an artist when it comes to bringing the vision to reality. His skill in sculpting the land and placing the boulders help create a landscape that invites one to walk up the steps to see more.

The project progressed as the remaining tasks of planting, laying of gravel, stonework, irrigation, and lighting were eventually completed. At the end of each day my wife would come home with the anticipation to see the vision unfold. Sometimes she could not wait and asked to have pictures sent to her during her lunch break.

We are thoroughly pleased with our new front yard landscape. We will enjoy it with our neighbors for many years to come. We could not be happier with the service provided by MasterAZScapes. The level of commitment, attention to detail, and willingness to please the customer outshines many other companies in a time where customer service seems to take the back-burner. My wife and I would strongly recommend MasterAZScapes to create your own landscape vision.

My wife and I wanted a front patio with a half wall. We got quotes from a few other places that seemed way too high, then MasterAZscapes came out and gave us a quote for what we wanted which was right on budget. The designer also upsold us on some additional stonework down the side of our driveway to pull the whole front of the house together, which we are very glad we did in retrospect. Very good attention to detail in the stone work. The work was done quickly. I think it took 6 days total from digging out the trench for the wall to packing up, and that includes about 2 days of being rained out (the poor guys had to lay brick in a mud pit lol). Still, it came out gorgeous and the company was always touching base with us to update us on work or ask our opinion on things. We felt very well taken care of with these folks and would happily recommend them to anyone looking for an outdoor remodel.

I had high hopes for this organization after reading some of their reviews. I reached out to them in August and had Mitchell come out to view my home. He was a very nice guy, gave great suggestions and I was sold on using them after our meeting.

A few weeks go by and I don’t hear anything. I followed up, and received a half baked apology. Weeks go by again and I hear nothing. I called the main office and find out he doesn’t work there anymore. As of 10/21/2021, I’ve been passed around, apologized to several times, and I still don’t have a design. I’ve called 12 times, and each time promised someone will help me. I’ve decided it’s not worth it. I shouldn’t have to beg a company to take my money.

My husband and I explained to Zee, from Masterscapes, the idea's we had for our two side yards. He was very creative and made a design almost immediately. He had a vision of what could be done that was in-line with our needs. After choosing Masterscapes as our landscaper, the office was organized and phoned us each evening to confirm a crew would be working on our project. The work performed was excellent and where we made a request, they attended to it quickly. Neighbors watching the work were impressed and asked for their business cards, too. The overall result is beautiful and we are very pleased with the outcome. We recommend Masterscapes for your design and installation.

We had an excellent experience with MasterAZscapes.
Mitchell came out and provided a great design perspective/plan to rehab our existing landscape. He listened to what we wanted and improved the overall appearance of the property with his design. We had plantings and hardscape installed as promised in a timely manner. Luke was excellent at coordinating delivery of materials and went above and beyond to get materials we added on during the project. Jerardo made sure our hardscape with travertine looked perfect upon completion. We have had three other landscape companies in the past and none of them compares to MasterAZscapes in quality of workmanship. We are extremely satisfied with the end result and wouldn't hesitate to recommend MasterAZscapes !

Contacted AZScapes for a consult. Troy came out to our home. We were beyond impressed with his knowledge and professionalism. After dealing with one bad landscape company after another, it was nice to finally deal with a company that's honest, fair, and conducts business with integrity. Troy is a certified arborist and gave me some helpful tips for taking care of my trees. We will definitely be using AZ Masterscapes for our landscape project and any future landscape projects. Highly recommend

I had Masterscapes remove an old free-standing barbecue island and build me a new masonry one with travertine tile over concrete top and pavers in front of it. They did an outstanding job and my wife and I love it. The workers cleaned the area upon completing the job. I should note this is the third job I hired Masterscapes to perform at my residence: the first job was to redo my sod in my back yard and the second time they redesigned and installed an entirely different front yard landscape. I have been extremely pleased with all the work they performed at my home. Anyone who needs landscaping of any kind should call Masterscapes!

Great service. On top of everything needing to be done. Constant contact with people in charge of the project. Yes I would recommend them.

MasterAZscapes did a great job with an overhaul of my landscaping- installing pavers, plants, a firepit, and new rock, and a barrier between the pool machinery and the yard. I appreciated Jeremiah, Darrell, and Celine keeping me informed throughout the process and making sure the project turned out the way I wanted. The work was completed in a very timely manner and exceeded my expectations!

Their awesome service begins at the top. Jeremiah (owner) impressed us from the start with his knowledge and great work ethic. We priced several companies before choosing Master AZ Scapes to landscape our backyard. Darrel called us a week early and jumped at the chance to get started. Geraldo and his crew did a fantastic job of doing what we had drawn as well as taking on the changes/adds along the way. Trinity did a wonderful job on our travertine and brick pavers. we would definately recommend Master AZ Scapes to anyone who needs anything they offer.
Our backyard has been turned into the Oasis we were looking for. Thanks again to everyone at Master AZ Scapes

Masterscapes did an awesome job on our backyard. It was a complete redo. Zee did an amazing job on the design. It was exactly what we were looking for. Communication was great and they always advised when they were going to show up. As the job progressed we made a few changes and they were willing to accommodate as well as make suggestion to make the backyard better. Strongly recommended!!

We have had great interactions with Masterscapes. They were on time, gave us some great ideas, and were really responsive to our ideas and questions. We've had them redo our front and back yards and both projects look beautiful. Their prices are fair and the quality of workmanship is great. We would definitely use them again.

Spoke with Zee to have some work done on my backyard. He was super responsive and ready to get started. We agreed on the project, time, and cost and everything was going well. Problems seemed to have occurred after they (mostly) finished the project.

During installation, one of their workers broke my water timer which is not really a big deal as it's pretty cheap to replace. However, he took it and said that he would come back the next day to replace it and attach it to the PVC pipe I asked them to install. That night, I received a bill from them, which I paid since I figured I could trust them to return and finish the job. It has been a month and there has been no contact from them despite me emailing and texting.

Overall:
Quality of work - 4/5 (why the hell is there so much sand in my backyard, it looks like a beach?!)
Personability - 5/5 (very friendly and nice)
Follow-through - 0/5 (they disappeared).

I had MasterAZscapes landscape my backyard with a large cactus garden and a bougainvillea hedge, as well as a paver sidewalk. I had planned out exactly what I wanted and everyone, from Troy in the planning stage, as well as Darrel and Tommie during the installation process, worked hard to make my dream come true - and they've succeeded! The process was smooth and stress free because I knew these guys would take care of me. For the tremendous effort they put out, they were worth every penny I paid them. I am more than pleased with my new garden and hope to enjoy it for decades to come. I cannot recommend them any higher. They will not disappoint.

Mr. Z and his Team ROCK! They were given 3 days to complete my backyard. The backyard is not incredibly large but I needed new sprinklers, pavers, drip lines and most IMPORTANT GREEN GRASS. Yes, price was
more then what we had budgeted - but the job was completed on time and the yard looks great. Thank you.

The job came in on budget. They didn't quibble about nits and addressed most issues. The end result was good and there were even some spectacular results for some parts of the job.

2000 sq ft of travertine patio paver going over the existing patio and around the pool
coping and tile around the pool
Alumawood patio extension
Small wall around pool equipment

The spectacular: The guys doing the stone work with the travertine were phenomenal. And the designer was phenomenal - attentive but great ideas and quickly came up with suggestions and improvements. He is the reason I chose this company. They weren't the cheapest, but definitely the way to go if you need help envisioning the work.

The OK, The Alumawood patio looks good, but leaks because the electrician drilled holes in the beam and sleeve, so it leaks right through the ceiling fan.

In general the contractors were good and cleaned up after themselves.

Areas for improvement:

- coordination between contractors and foreman - job started months late.
- had to drain my pool twice because of mis-communications
- electricians not terribly good. Have some pretty wacky wiring runs because they didn't follow plans
- Almost got a the wrong kind of cinder block because of miscommunication (the existing block wall is tan, and the small pocket wall to hide the pool equipment was supposed to match. Had I not been there on day one, I'd have gotten gray block of a different size and type.)
- Slow ... it took a week for the guys putting up the patio to dig 3 holes for the footers.
- Patio (aluma wood installers) almost didn't follow plan from the design and would have left significant gaps between existing and new patio. Had to argue a little and when I suggested we take it to the foreman, he agreed that I was correct. Later he admitted that it would not have worked had he done what he started to do.

Advice for prospective customer of any contractor - be present at selected points in the process. It's critical and will save costly mistakes and a lot of aggravation.

This is a good company and they do good work. They aren't perfect, but then, no one is.

Z and the team did an outstanding job. Very willing to work with me and give suggestions as I wanted landscape with low maintenance. They have everything necessary to give a 3D computer image of the project before they actually start including plant placement.
The crew is the best. Hard working and efficient They know there stuff.
Very happy we chose MasterAZscapes. Thank you Z.

The team removed all the vegetation and old rock in the back yard removing the stumps as well, and then spread new stone in the back yard. The team were hard working and cleaned any debris that remained. We are very happy with the results and would highly recommend!

I have never hired anyone to do a job as large as having my front yard re landscaped. I must say from beginning to end it was great. Troy listened to what I wanted and also gave me ideas . The design came out beautiful. The guys who did the work were great. They came to me with any concerns and I felt comfortable going to them. They did the work in a timely manner.I will call upon them when I can get the back yard done. Thanks guys for making this a wonderful experience!

Master AZ Scapes is a very professional run company. Bids were accurate , time lines were met . Job well done !!!
Thank you Jeremiah.

I was referred to Masterscapes by our long-time arborist when I needed a complete overhaul of our irrigation system. My initial experience was positive--until the actual scheduled workdate. The foreman originally assigned to my account (who I'd had in depth discussions with regarding expectations) did not show up and did not communicate the expected work to the on-site crew. They did their best, but did not meet my expectations. I communicated that with the lead on-site, and he assured me that the office would call me to make it right. I waited weeks. No call until nearly a month later and then it was to ask for the rest of the payment. I explained my dissatisfaction and they sent someone out to correct the issue, but unfortunately, I was not able to be home when the work was completed. This resulted in exposed lines in both my front and back yards, which was not my expectation. At that point, I was too frustrated to call the office again and just accepted that those lines would be exposed.

In the ~5 months since installation, several caps have disappeared from the lines, buried lines have become exposed (clearly not buried deep enough) and valve covers are regularly ajar/coming off because they were not installed flush with the ground like the work order instructed.

While everyone at this company was polite and professional to work with, I have found the quality of work and crew communication to be poor to average--especially considering how much I paid. I spent $4,800 to install a new PVC irrigation/dripline system in my front and back yards. The pricing was higher than the other bids, but because they came recommended from a trusted source and had glowing reviews online, I believed the work would be worth the higher price tag. It wasn't.

Since I have a 1-year warranty and satisfaction guarantee, I will be calling next week to request Masterscapes correct the issues mentioned above. Given the sub-par experience, I would NOT recommend them to a friend or family member.

We contacted MasterAZscapes based off of the reviews online and I'm so glad I did. Our outstanding services started with Zee, the designer and project estimator. He was very creative and really could see our vision for our backyard. He even suggested things we never thought of which we loved and went for. The professionalism and customer service continued with Daryl as our superintendent/project manager. He was so awesome and always had our back. All of the workers were courteous and very knowledgable. All large projects run into issues and ours were the same. MasterAZscapes handled the issues with fierce loyalty to our project and had our best interest in mind. I wouldn't have anyone else work on our backyard for hardscape or softscape. We are actually even going back for more work from them! Thanks MasterAZscapes!

Troy, Daryl and the entire office staff were more than professional, they were personally involved. Each staff member I engaged with knew who I was and was familiar with my project. Everyone was knowledgeable, courteous, listened, and were solution oriented. I was, and continue to be amazed at the exceptional level of professionalism, knowledge, and caring from the entire staff. Both the design and work was done exactly as promised and delivered with pride of craftsmanship. I can't recommend Masterscapes highly enough.

We had MasterAZscapes LLC landscape our front yard in our new home. We could not be any happier with results! Troy gave us great ideas and enhanced the vision we had for our yard. The team that came out was custores, professional and efficient. FYI, they were referred by 3 of my neighbors so many happy homeowners. Thanks MasterAZscapes.

Jeremiah is a true professional. I am so glad we chose Master AZscapes for our project. Everyone of his crews to his office people were kind courteous and extremely informative with every step that was taking place. We did an extensive landscape project and it went smooth like butter. I would highly recommend them and would definitely choose them again for any other projects in the future.

After installation they did not tell me how to fertilize or atleast to use the fertilizer. My grass started to look pale and after then they told to use the fertilizer. Now I see a lot of weeds growing in the grass after few months. I will look for a better landscape next time.
I lost the contact number of the person named Derrek who installed our backyard. I called their office to ask his number. But they would not give me his number. A change in behavior before and after the job is complete.

We had a really great experience with MasterScapes. Of the many contractors we had out to bid the job, Zee was the only one who actually put some thought into his design rather than just drawing up exactly what we asked for. The crew was efficient and professional. Our only minor complaint was that there was no final overall cleanup of the entire job after they were done. It's an outdoor space, though, so it doesn't matter much.

Zee gave me a very detailed (and accurate) bid for the work of reconstructing a masonry planter and retaining wall that is part of my front porch after it was struck by a car that missed a turn. I also got a couple of other bids and no one else gave me the detail that Zee did or was as specific in answering my questions and concerns. Once I had settled with the driver's insurance and gotten a check, I called the office and scheduled the work for a couple of weeks out. The work started actually a bit ahead of when I expected. I was very pleased that it only took one day to do the actual work and one day for the mortar to dry before the new planter was filled with clean soil. The quality of the work was excellent, the price was right and I am completely satisfied with the result. I would recommend Masterscapes without hesitation.

They did an awesome job. After describing what I wanted in bare backyard, my vision came to life. From Mitchell, doing the design to Tommy, Fernando and Nolan planting tress and plants, it looks awesome. Would highly recommend, as everyone I have talked to is very professional and answered all my questions and concerns,

We wanted to make the backyard welcoming with new rock gardens, plants, and a new shade tree. Masterscapes did the design, adjusted it based on our fine-tuning requests, and executed everything as we requested. One plant died within the first two weeks, but they came out to replace it within just a few days. Everything is growing well. We are very happy with our new backyard.

We wanted to update our courtyard with artificial turf and pavers. We called Masterscapes for a quote. They sent out a sales person and listened to what we wanted. He then suggested a few much better small ideas which we had never thought of. After seeing samples of pavers and turf, we went ahead with the project. Wow! They were prompt, fast, and excellent workmanship. Also have a super warranty. We are 110% satisfied. Would recommend Masterscapes to anyone.

The staff of Masterscapes was courteous, professional, and on time. The proposal was reasonable and the staff paid attention the the work we specified and asked good questions about our expectations. They finished on time and on budget. The finished product was just what we asked for and needed. We are very pleased with the company and the finished product.

Zee of MasterAZScapes gave us a proposal for our backyard landscape redo. Maria in the office kept us apprised of every step in the process. Zee and Darrell were aware of our deadline and finished our project in mid-April, ahead of schedule. Everyone was professional and our yard, especially the travertine patio, looks great.

We had a smaller project of pavers and curbing that many landscapers were not willing to take as it was under $5K. Zee gave me an estimate and Masterscapes did a great job. Initially, the paver crew ran a 3' walk when the contract was for 4'. The foreman came by and caught it and had the crew fix the problem even though they had already cut bricks for the 3' curved walk. I'm very pleased with he end result!

Started with a great design and concept drawing. Finished looked just like the concept when done.

Scheduled an appointment with masterscapes for an estimate . Derek came and spent a good amount of time with us listening to what we wanted and gave us some of his ideas of what to do. We decided to go with masterscapes. Due to some medical complications we had to cancel our landscape project. They were very understanding. Would highly recommend them.

I had just bought my house and my back yard was dirt with a bunch of dead trees. Masterscapes transformed by back yard into a great space that both my dog and I love! Zee was very friendly and helpful. Everyone from the lanscapers to the office staff were awesome.When I was ready to overhaul my front yard, of course I called Masterscapes! Very happy with the results!!

Unprofessional. Had an appt with one, He showed up 30 minutes late but within an hour window of appt time. he seemed to have no ideas whatsoever about what to do with my backyard. He couldn't think of anything. He just kept rambling back and forth sounding like car salesman but has no vision or creativity at all. So I asked for another person hopefully with more creativity and brains. Nope, the other person didn't show at all. Not even a cancellation phone call. Very rude. Then my friend had the first person evaluate his backyard for grass only. They wanted $13000 for grass! My friend was shocked. No other work involved. Way too expensive for grass in a small backyard. it'll be easy to find someone better and more professional than this.
oh and also big delays. I had asked how long it would take to start the job if I decide to go with them. they said 2 months. Not the place for speed or saving time.

I do appreciate the effort that was applied by the crew. The work itself was excellent. The girls in the office did a tremendous job with the submittal part to the HOA. My problem was with the supervision and the scheduling. Originally the project was suppose to take 2 weeks. It ended up taking 8+ weeks. I was continually asked to push my project back. After the 4th week, I had to start saying no. I created a simple punch list to finish the project and it took them 3 visits to get this list done. I specifically asked for the superivsor to be there and he did not show. Their view on detail is week. Once instructed, the crew can perform. This company might have great potential with good leadership.

BUYER BEWARE-STAY AWAY
*Read the contract. Pay attention to the terms they are weighted to MasterAZscapes they have the right to cancel, you (the buyer) cannot without paying a penalty. They will take your Deposit!
*DO NOT GIVE THEM A DOWN-PAYMENT this is not required by others contractors it traps you in!
If you cancel because they do not perform they will take you deposit with no conscience. This charge will happen even if they provide NO drawings, NO product, due NOT return your calls when promised and break commitments.
HOW DO I KNOW-LESSON LEARNED
*Lost over $3100.00
* Got NO help from ROC of Arizona after filing a complaint!
*Received no response from the Maricopa County Home Show where we chose this company!
BEST PART
*I’m glad they did not do our job. I’m sure in the long run it would not have turned out like we wanted.
*Losing the money was worth it found a great Company in Boarders and Beyond us them!

Zee came out and drew a possible picture on his laptop of what wanted at a price we could afford for first phase. The yard looks great and his crew did a great job installing it.
Saving to have pergola and brick barbeque installed next

We had travertine tiles put down in the back yard. They were very cooperative and accommodating with my limited schedule to get the work done. Nice people and job well done. Waiting for the follow up service and see how that goes.

Quality work at a reasonable price. Workmen were very courteous and professional. Back yard looks great.

Maybe it's because we are in Buckeye. Maybe it's because it's a smaller job or maybe it's just poor communication within the company but we were told it would be 6-8 weeks for them to start our yard and we are going on week 10 and they keep pushing us back. We didn't hear anything from them for 9 weeks and it took me calling them to finally get an answer. I was told work would start last Wednesday, that didn't happen! Then I was told work would start today, just got a call and they have now said work will start on Wednesday. It's not like this is a surprise job! We signed the contract 2 and a half months ago! They had 2 and a half months to order supplies and get a crew ready. If our project was an inconvenience then they shouldn't have said they would do it!

Update: They finally had a crew out to start the project on Tuesday. They were here Tuesday and Wednesday. No crew Thursday or Friday. We were told a crew would be here at 630am this morning (Saturday) and it's now 930am and I had to call them to find out that they are not coming today but will supposedly be here on Monday. Communication is horrible! Zero customer service!

I scheduled an appointment about 10 days ago to have someone out at our home in Mesa, AZ on May 16, 2015, at 12:00 p.m. The man who called me selected the date and time, and it was convenient for me too. It is now 1:45 p.m. and nobody has shown up! They did not call me to reschedule either. Apparently they do not value potential customers. My time is as important as the next person, and at least a courtesy call would have been nice. It could have been a job for them, but won't be now! I do not recommend this company!

We have a new build that is nearly finished. We scheduled a meet and greet for an estimate and overview of our back yard. We were scheduled to meet between 9am - 10am. We waited from 8:45am - 11am and had not recieved a phone call or message until today (the following Monday). I would highly suggest not using their unreliable services.

We got an estimate while in the progress of renovating our home. We had to have estimates submitted to insurance due to renters damaging/removing landscapng. He refused to even speak with the insurance to verify the estimate until we hired him. We were serious customers that were put off by Troy's unprofessionalism.

Someone came out to quote us for our backyard landscape design and then we never got a phone call about the design plan or quote. No one bothered to follow up even after I called. Obviously you've lost our business, and glad too. How unprofessional !

This company did whatever was necessary to fix the flooding problem in our back yard and the landscape that was installed was done exactly as we had envisioned. The company is willing to work with you in phases to complete your design. This is very helpful in controlling cost.

We recently had our backyard landscaped and start to finish it took 1.5 weeks. The work involved pavers, curbing, rock, lighting and turf. The finished product was beautiful.

They LISTENED to what I wanted! Sometimes other companies only want to tell you what they think you should have. They gave me advice only when I asked for it. I had my landscaping done during a time where there was a lot of rain so they honored my wishes when I asked them to wait in-between sections being done. Then I decided to have a concrete walk-way put in and they waited again. Thank You.

We had our front and back yard remodeled more than a year ago. There was an issue with the lighting. They came out and fixed the issue at no expense to me even though we were out of our warrenty. I would reccomend these folks to anyone.

I had pavers put in and they cleaned up 5 large bougainvillea shrubs. I am so happy, I have solar lights in planters in the front and I love it. I went from the worst yard to the best on the block.

Great prices and considerate service. Zee came out to measure for our retaining wall and gave us some wonderful ideas on how best to start landscaping our backyard. Can't wait to see how it turns out!

High quality work on a difficult job. Replaced irrigation and external lighting. Had to move large rocks and cut dense dense bushes. Highly recommend

We have had a troublesome drainage issue in our backyard for years. Other attempts to solve the problem were not successful. Masterscapes designed and completed a drainage system that so far is working very well. Thanks.

Masterscapes has been our GO TO for both front and back yards. The design and ease of maintenance sold us. We are extremely happy with our landscape.

Masterscapes worked on my back yard and I am very pleased. Everything from brick work to curbing to water li e to electrical. Came out just like designed. Very easy to work with!!

Would not use them again. I can get the same quality of pruning by stopping by the Home Depot parking lot. I had tears in my eyes when I saw what they did to my Pslo Verde. I don't think they know anything about how to prune a tree properly. I know more about the do's and don'ts of pruning from just the online research I've done. I have more to say, but you get the idea.

So far I have met with Troy for an initial quote and he was very upfront and honest about costs and the entire process. I appreciated his responsiveness, knowledge, and recommendations.

Hands down the best landscape construction company in Arizona! If you want superb quality, excellent communication, and the best job your money can buy, then use these guys!

The ideas that were given to us were great. The workers were extremely diligent. We love our new landscaping and will call on them for other projects.

A year after the landscaping is in the yard looks Awesome. They were also very helpful when we needed more instructions on how to change the watering for the hot summer season.

I had a fantastic experience with MasterAZscapes. From start to finish, the team was responsive and created a fantastic results. Highly recommend.

Most competitively priced, best customer service and excellent work! We LOVE our new backyard! Ask for Zee, he's the best!

I love my yard. Workers were polite and professional. Thanks Z and John and your team for my beautiful yard.

Great design, quick turnaround time once the crew gets started. Super happy with our backyard!

Everyone was so wonderful! Our backyard is our paradise and a dream come true!

Awesome service!!!! Our landscape looks amazing. Thanks so much. Keep up the great work.

Number one place in the valley to get your landscape and hardscape done on your property.

Quick and professional.

Absolutely amazing installation with attention to detail and perfection...

Great people and they do great work.

HAVE A GOOD WEEKEND EVERYBODY ????

Outstanding back yard scapeing