Best Custom Remodel in Phoenix AZ

My wife and I really love our new Master bathroom. The craftsman ship was excellent and it turned out exactly how we wanted. The team worked very clean making sure to not leave trash or debris. I really appreciated the high and constant level of communication. We knew who was going to be at the house, when they would arrive, and what was going to be accomplished that day. Overall the best experience with a contractor!!

I had the privilege of working with the AMAZING crew at Pacific Bath Company of a shower remodel. I had the original 1984 bathtub and shower. It was ugly and beyond repair. I spent about an hour with Trevor discussing options and the services and product being offered were beyond my expectations. Over the next 2 weeks I was kept up to date with everything. My installers were courteous, considerate, and professional. My new shower is beautiful. Hands down a positive experience!

I contracted with Jacuzzi Bath Remodel to convert a bathtub to a walk in shower and to redo the master shower. The sales person spent five hours at our house selling all the benefits of using JBR, one day install for each, top quality produces and installation, best guarantee in the business, we signed. We got a n install date of Jan 4 and 5 for them to be completed, probably sooner. So the Tuesday before Thanksgiving 11/22/22 they called and said they had an opening the next day would we de interested, sure. So they installed the master shower on Wed. 11/23/22. Couldn’t test it because the caulk was wet and needed 24 hours to dry. So Friday I turn on the water and it sprayed all over the bathroom. The shower head had been installed with out plumbers tape AND the neck sticking out of the wall was also not tight. I didn’t remove it, I called them. They took a note and would send it to the service department. One week later I still had not heard, another email to service. The next week I called and spoke to many people finally reach8g the service department manager who sent someone out the next day. He fixed the problems. Jacuzzi customer service called me once a week to check with me to be sure I was happy…well not so far, and I enquired about the tub to shower conversion. Each time I was assured it would be Jan. 4th or before. Yesterday Jan. 3rd I received a phone call again to check and see if I had any questions or concerns, I said yes I wanted to confirm I would be receiving my schedule shower tomorrow, Jan.4th to which she said yes I see it scheduled. Let me give you the preparation instructions, which she did. That was at 9:33 am. So I prepare the house for the workers to come between 7-7:30 am. At 4:10 pm I receive a call from customer service manager to inform me that the shower pan had not been received yet and they would therefore not be coming out tomorrow. He would check on it and call me in the morning. Well, today is Jan. 4th…at 10:25 I phone customer service who pulled up my account and then needed to put me on hold so she could check. After a few minutes she returned and very sweetly told me it would be two to four weeks! I asked to speak to the CS manager and he got on the line after a brief hold. He confirmed that it would be two to four weeks! My question was why? He had no answer, that’s what he was being told. What I can deduce from this is it was not ordered in September when I signed and paid a 50% deposit, and it was never checked on in the 14 weeks since signing the contract! Yes. 14 weeks ago today I signed up for new showers to be installed….I have one but it is unusable because it to date has not received the custom glass needed and one that is now delayed two to four weeks! Would I recommend Jacuzzi Bath Remodel, ABSOLUTELY NOT! They lie every time you talk to them….even today in the background I heard the customer service rep giving the excuse that they’d had a lot of illness going around their business, same excuse I got in November when I could not get called back or a service appointment until I raised cane! Do not use them, they do not care on bit about customer satisfaction! NOT AT ALL!!! I gave two stars because I do like the look of the shower that is not quite finished….but I have not been able to use it although it has been installed six weeks, but that a different story!

Branden and Oliver did a wonderful job with my showers. Their work is second to none and they cleaned up once they finished! I highly recommend this company! I also delt with Nate. He was very responsive to my phone calls and helped getting things done efficiently. If I had one complaint, I would have liked better communication. But what really impressed me, is all these of these men took responsibility and fixed any issues. Again, I highly recommend this team. Can’t wait to take a shower in my new install :)

Nice Cabinets!:)

My wife and I did a lot of research collecting and formulating in advance our goals for our kitchen remodel. Steve Shinn and Aaron Thomas were extremely professional in every phase of the project. Our 1981 semi-custom home in Tempe was not an open floorplan by design. Steve listened and looked at all our research and together we came up with solutions that met our expectations and budget. Steve applied the classic work space triangle concept that is the cornerstone to making our new kitchen chef friendly. He included some extras like the pull out vertical pantry cabinets, deep appliance drawer cabinets and two waist-high spice drawers that are all utilized daily. Soffits were removed to allow full height upper cabinets greatly expanding cabinet capacities.

We wanted the warm look and feel of wood cabinetry. In particular we liked the minimum reveal look associated with modern European style cabinets. Steve did trade-off comparisons for us on locally crafted vs factory cabinets from the east coast. The local source worked out well as some unplanned adjustments were quickly crafted with little delay to the project.

We further challenged Steve with our lighting and power requirements. We have zoned ceiling lighting with small LED can lights as LED's were then becoming reasonably priced. All the appliance power outlets are hidden under the cabinets and under the granite breakfast bar. This solution allowed for a plug free stainless steel continuous backsplash with under cabinet mounted LED lighting.

In summary: Our experience using Homework Remodels was beyond our expectations. They should be high on your list to talk to and see if they can be the solution you have been looking for your remodel.

Outstanding quality of their work, technicians were knowledgeable, professional, cordial and friendly. I would totally hire them again.

Our recent shower installation by Rebath was not the same excellent experience as our previous one, 1 year ago.
A couple of months ago, Rebath removed an old jet tub and old shower then installed a new custom, walk-in shower with bench in our master bathroom. They told us it would take 3 days. It took 6 days. Plus, another week because they dropped one of our glass doors during installation and had to order another one. Plus, we had to get them back out 2 more times for a leak in the wall and a shower head that would not stop running. I do give Dale kudos for coming out and fixing everything right and as quickly as he could. We had absolutely not one problem with our first Rebath shower installation, and it took 2.5 days to complete.
PCB resident

We had a tub to shower conversion done in our guest bathroom. A variety of workers were assigned to “oversee” our project, but the only person we saw throughout the installation was Jason. Never did any of his supervisors stop by to check on the project? He was an awesome, energetic, & very personable young man. His professionalism & knowledge in our project was superb! He was very tidy & prompt with his estimated length of project. Last day of installation is when it was discovered that the glass door inside box was incorrect. So we are now waiting for the company to reach out to us about a replacement door & when it might get installed????

We have had both our Kitchen and just now our Master Bath remodeled by Sunset, and are very happy with the results. We worked with Audra on both projects, and she did a great job designing spaces that were both beautiful and functional. We especially appreciate that their workmen showed up on time, and were respectful of our home. We may even have to move so that we can find a reason to do another project with them.?

Derek and his crews transformed my bathroom into a true spa experience! It is beautiful ?

I had my bath/shower combo removed and replaced with a beautiful walk-in shower. I had a specific vision of what I wanted and it was spot on. Matt was my installer. He was terrific at letting me know what he was doing. I was impressed with his skill and work ethic. I would recommended this company 100%
Thank you Matt and owners Scott and Jim.

I will do my best to touch on all areas, both good and bad!

LENGTH OF TIME QUOTED TO COMPLETE JOB - 45 days
LENGTH OF TIME IT TOOK TO COMPLETE JOB - 171 days

Timeliness: Demo began 9/10/18 and job was not complete until 2/27/19. We went days/weeks where no one showed up to work on the house. After they cut a post tension line, the project sat for over 2 weeks with nothing being done!

Craftsmanship: 90% of the trades they sent over were excellent! They did great work, had great attitudes, and cleaned up after themselves before leaving. The completed work looks great!

Planning: To give a few examples - the flooring guys came over to install, but there was no flooring dropped off the night before install. Drywall guys showed up, but city inspection was not signed off, so drywall could not be done. Anytime a trade leaves, they move onto another job, and yours gets pushed back again!

Communication: HHI will only call you when they are looking for another payment. Other than that, you will need to call them to get an idea when to expect someone at your home to do any work. They use an online tool/portal called Buildertrend and Faztimate. Buildertrend will notify you when your job is rolled back, you will then need to call HHI and ask why. Both systems I find difficult to use. I have requested HHI email me info, but they refuse, and direct me to their portal.

Cost: Lets just say they wrote an allowance for a custom door at less than $300. When they sent someone out to measure the door, I was quoted $5700.00. When I pushed back, I was told Oh yeah, thats Frankie, he is expensive. So they sent another person out that quoted $1100.00. . . . . . . . .

Professionalism: The owners don't have the first idea what this is! They take no responsibility and point fingers at the customer nonstop. They send snarky text messages and even threaten to sue you!
For example, final door was painted on 2/27, and Brandon emailed me that evening stating Here is the copy of the late bill you owe. How am I late paying you when you just finished the job a few hours ago?? I have asked both Danny Holtzman and Brandon Holtzman to email me a breakdown of charges, to reflect changes made and credits, but am told we have already credited everything we are going to credit. After telling Brandon I would be going to ROC, YELP, and news stations for help, he threatened to sue me. He made it clear he has a team of attorneys, so it's not an issue for him.

Now the job is done, but I have no clear answer on what the balance truly is. Danny and Brandon have not sent me an itemized summary showing corrections and credits, and claim they don't need to supply it to me either. As of my last phone call with Brandon, he is busy with his kids sporting events, isn't in front of a computer all day, and will look into it later. I just want to pay what I truly owe, and move on with my life!

I can't say enough good things about our experience with TWD. We hired them as our contractor for two guest bathroom remodels and a few other things that needed to be fixed in the house as well. I have had some terrible experiences with contractors before so even though I wanted to get the work done, I was extremely nervous about dealing with yet another general contractor. I had some personal recommendations, however, from friends and family who’d had great work done by TWD so I went ahead and scheduled an appointment with them to discuss the jobs.

My first contact was with Ron LaBrie, who is the Design Manager at TWD. Ron came to my home to look at the spaces and to get a feeling for what I wanted in terms of design so that he could prepare an estimate. From the very beginning, I felt extremely comfortable with Ron. He was personable and obviously very knowledgeable about products as well as a design expert. Unlike one of the other companies that I received an estimate from where they gave me a price on the spot, Ron did tell me he would need about a week, and that was fine with me because that showed that he was actually putting effort into the estimate and not just giving me a “blanket quote.” When I got the estimate back, I thought it was very fair, however there were a few places where I wanted to see if we could trim costs a bit. Everything was itemized and Ron was AMAZING at helping me find fantastic alternatives that would still look great while keeping us within our budget.

Once work started on my jobs, Eric Miller was in regular contact with me to let me know exactly what the schedule was and what I could expect at each stage of the project. TWD even has an online portal where you can log in and see the calendar as well as approve any work orders. Speaking of which, the only changes from the original estimate were extra things that I added on after work started. There were no surprises in terms of extra costs. What I was quoted was exactly what it cost. There were a few small delays due to materials issues but that was beyond TWD’s control and Eric went out of his way to make sure everything arrived as quickly as possible and even had some new tile ordered at no additional cost to me because he didn’t think the quality of what the manufacturer sent was up to the high standards you can expect from TWD.

We had drywall, plumbing, tile work, painting, electrical and granite work done and every one of TWD’s guys did beautiful work. The team was here every day on time and cleaned up each day before they left. Again, Eric was fantastic in that he stopped by to personally inspect the work on a regular basis as it was progressing and then again at the end of the job to make sure I was 100% satisfied with all the work that had been completed.

We can’t praise TWD enough. They not only did a beautiful job on our remodeling projects, but they made us feel like we could trust them completely. And we never heard “no.” It was only, “We’ll take care of it!” And they did. We will never need to look any further than TWD for any projects we may need done in the future. They do everything from minor drywall repairs to complete home remodels. No matter how big or small the job, you can be assured that TWD will do it beautifully, on time, and at a very competitive price. We would highly recommend TWD to anyone!

I had a great experience with Brower Remodeling. Project was fair in pricing, we were able to get started right away and work was completed and cleaned up in a week. Ross and crew were always on time and very detail oriented. Would recommend to friends and family.

Met with this company at the Home & Garden show on a Sunday and scheduled a consultation/estimate for Thursday that same week. Received a call on Wednesday saying they wouldn't be able to make it for Thursday and then rescheduled for the following Monday at 9am. They ended-up no-showing. No call. No email. No follow up. Never heard back from these people, which is a good thing because if there work is anything like their communication, it would have been a waste of time and money with the end result. I would never trust this company to do anything with my home considering how unprofessional they are.

We hired Ben from Champion to remodel our newly purchased home. He did a superb job, and was a pleasure to work with. His crew was professional, clean, punctual, and completed the project on schedule. Ben and his crew are true craftsmen, and if your looking for a contractor that doesn't cut any corners and does incredible work you need to hire Ben.

We made an appointment for the estimate on a Friday . Had to call to see why the had shown up. They never scheduled my estimate ! Don’t waste your time like I did and call someone else.

Tom is one of the most efficient maintenance men we've had a pleasure of meeting. He seems to deeply care about the tenants and our concerns. He makes sure we are well aware of the situation at hand and he even goes the extra mile to follow up on existing maintenance requests with his staff. We are never disappointed when Tom shows up!

Jeff was very instrumental in the design of our new kitchen. He had great ideas to built on what we had in mind and improve the design and functionality of our kitchen. He has an eye for what will work and how to maximize space. This summer we will call him for our bathroom remodel.