Best Storm Restoration Services in Phoenix AZ

Brandyn and his team were knowledgeable and professional with everything!!! Highly reccomend

Fast and friendly, and you are going to pay for quality work

Excellent experience with ServPro, they got back to me as soon as I put in the request for a call and their team was amazing at completing the work at my home. I ended up recommending them to my uncle when he had water damage in his home!

Servpro of Phoenix assisted our family with a clean up and reconstruction from a recent fire we had at our house. We had an electrical fire in one of our bedrooms that burned the walls and floor completely and contaminated the entire house with heavy soot. We called Servpro of Phoenix for the services and we are very grateful and happy with all they did for us. Their emergency crew arrived on site right away and cleaned up the debris and started the process. They took care of our personal property as well and professionally packed and move all our belongings to their processing/storage plant. The project manager in charge was very knowledgeable and patient with us throughout the entire process. They rebuilt our house and returned our belongings without any problems. We would like to thank the entire Servpro of Phoenix team for all they did for us. We would highly recommend their services.

This company took care of me when I had a flood last week. I’m glad we made business and the guys were always prompted on time . I'm so glad I contact them to do the work highly recommend them to anyone and everyone will for sure be contacting them for future projects.

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

I was able to call and get someone on the phone that was helpful and knowledgeable about my issue and how to deal with my insurance. They were honest,upfront and transparent which is hard to come by these days so I am very thankful to Servpro of Phoenix

Amazing people

As soon as we were referred to Rocky Mountain Restoration, someone called us and came over to inspect the house for mold. We were scheduled for mold removal the next day. Dakota is extremely nice and helpful. He answered all our questions when we called him or even texted him late at night. They did an excellent, fast and professional job. What differentiates the companies is not only the quality of the job they do but the customer service they provide. Their customer service is above and beyond any other company we have ever worked with. Thank you

Matt with Jenkins restoration was outstanding to work with. We had a whole house water leak and Matt handled everything. We had dryers in the house right away and the repairs were handled well and quickly. I am a realtor and I would definitely call upon Matt again! Rick Mohn

These guys are awesome!! Friendly, professional, and extremely knowledgeable. Will use again in the future!

This company did an OUTSTANDING job!!! They are such a blessing and they helped me when I didnt understand what the next step was that I needed to take. The owners walked me through what happened with the flooding in my house, what needed to happen and what the ending results would be. I also love that they did the same estimation as the insurance company and they made sure everything that I needed was covered. I appreciate the staff that they have working at the company who are trustworthy and honest. It was a great relief being able to go to work and know my house was in great hands. The finished results look AMAZONG and I love that the communication with the owners was perfect. I also got an answer when I called and if they missed a call, they called me right back. I do recommend this company for everyone in need of flood relief and instant repairs, they are a blessing.

Cory was very thorough and did a great job getting my water damage under control. I highly recommend him!

Working with Frank exceeded my expectations. I highly recommend that you give them a try. Also, Ask about the other branch of their services, roofing! Great experience when they replaced the underlayment of a tile roof with a product that has a lifetime warranty for the materials. A++

I faced water damage at my home few days ago, i got a reference of water mold fire restoration from one of my friend. I scheduled an appointment with them. Expert team of water mold fire restoration reached within the 1 hour and clear each and everything. I really like the services provided by expert team, truly they deserve 5 stars.

Highly recommend. We had a slow leak under our sink that were didn’t know about. Once we discovered it there was a good amount of damage. Eric worked with our remodel contractor to ensure our quartz countertop and farmhouse sink weren’t destroyed in the process of taking things apart to get to the damage. The work they did was professional, clean and neat. I have a lot of confidence our contractor will easily be able to restore our kitchen due to their great work. Of course, they also got rid of and treated for mold and got everything dried out. They covered our hard floors too so they weren’t ruined. All in all for what was a terrible situation, they made us feel like they really cared not only about the job but also about my kitchen and for us personally. Don’t hesitate to call them if you need this kind of service.

Initially I had started with a different company whom apparently just wanted a check, it was very stressful dealing with them. A friend recommended Restoration 1, I KID U NOT - AS SOON AS THEY SHOWED UP I FELT RELIEVED! Jorge and his crew were AMAZING from start to finish, Stellar communication skills and fantastic Customer Service.
In my case they were quick and efficient and straight to the point considering that the first company took two weeks to do nothing.
At a very stressful time in my life these guys were heroes and I cannot express how much I appreciate them.
I highly recommend Restoration 1 of Phoenix they are 10 stars out of 5.

I had used another ServPro company and was completely disappointed with them. I was hesitant about using another....but what a world of difference between the two. This Owner was The Best...Set up appointment immediately, showed up on time EVERY TIME!! Had my best interest at heart. Properly dried out the home, removed wet carpet, tested for moisture everyday until meter responded it was dry or normal. I installed a Keysafe so he could get in at anytime necessary. He called me daily with updates. They were marvelous! Something that you need when you are in the middle of a disaster. I totally recommend for you to call them. My property was in Glendale and they happen to be very close to me....So if you are in the Glendale area or surrounding areas, you need to give them a call for Super Service.
Connie Bowling, A satisfied Customer

We had a (small) fire around the electric panel in our garage. The entire electric panel had to be replaced, which resulted in several large holes and missing panels in the dry wall. In addition, there was a small amount of smoke damage on the surrounding walls.

Our insurance company recommended Belfor to do the repairs. Felicia Packey first came out to review the scope of the job and give an estimate. Chad John was the project manager on the job. Both were extremely professional, courteous, and competent. The repairs look perfect. The dry wall has been patched, texturized, and painted very skillfully. One would never know that we had a fire in that area. We are quite happy with the job that Belfor did for us!

If you experience a disaster of any kind to your home or business Go To Services, Inc. is the best! My business flooded from a burst pipe and having had bad experiences with a prior service company I asked a friend who i should call. Go To Services arrived within 30 minutes with an army of skilled workers carry massive amounts of equipment to handle the job. They knew just what to do and even helped me through the insurance claim process. I was able to keep my business going and was fully operation by the time the insurance adjuster had arrived! Thank you all so Much!!!