Best Residential Restoration Services in Phoenix AZ

What a great experience. From the first phone call until they finished with the moisture mitigation the team was top knotch. Charles and Brandon did an excellent job communicating with me through every step of the job. Great job, keep up the great work.

This company does an excellent job. Their staff is knowledgeable and goes above and beyond to ensure that the work gets completed promptly.

They helped with my water damage and restored my home back to normal prior to the holidays. Thank you Servpro and crew for getting my family back in the house so quickly. Everyone we encountered was professional and knowledgeable.

Jeff and Mara were awesome. They did great work, showed me what they did and explained in detail. Really appreciate them for all they did!

I had nothing but problems from this company; dealing with them was a 6 week nightmare. Let me paint you a picture really quick. About 14 months before my interactions with this company I spent close to 40k remodeling my kitchen. Fast forward those 14 months and I discovered I had a leak in my (brand new) kitchen. My insurance company sent ServiceMaster by Desert Dry to pull out my cabinets and walls and quarantine the area.
When I got home and realized they put my brand new, very expensive, clearly custom built WHITE cabinets outside on my back porch with ZERO protection. This in Arizona, in monsoon season, in an unfinished back yard (think dirt people, lots of dirt) and they put WHITE cabinets outside.
This has the effect of staining my white cabinets with brown. Then I notice that on 3 of the reusable cabinet doors and the faux face plate that goes underneath the sink, had gauges in them. These are not small gauges that are just a ding here or there, no they're extremely large and noticeable. And if that isn't the worst part, I notice that there is also a portion of my (again, custom built) bench seating that spans the opposite wall of the kitchen, right next to my back door. Clearly they were careless and drop something on it to damage it.
As its late Friday afternoon by the time I get home, I wait until Monday to call to discuss the damage that was done to my cabinets and bench. I speak to Hector initially who wants to see the damage, to which I agree. Then on Wednesday Hector calls and says they'll be there in 45 minutes to remove the quarantine and take pictures of the damage. I told him that he was more than welcome but without me being there I didn't know if he would see all the damage. He said ok, just send me photos later and he left a card which had his number as well as a generic office email. I called Hector twice that week and left messages and never heard back, so on Sept 5 at 2:05 pm, I emailed photos of the damage to the info@ email address. At 2:11 pm, Chelsea responded that she was forwarding it on to Chris, Hector, Ashley, and Sandi (the mitigation side she said). On Sept 10 after no response, I again ask for an update with everyone cc'd. Chelsea again responds that she forwarded my email. On Sept 17 after no response I again send another email, this time with a quote I received from my cabinet maker for the damage. Chelsea responds immediately and tells me that they want to send someone to look at my cabinets. I tell her he can come Wed or Thur afternoon but I am 100% certain my cabinet maker will have to handle it because it is a completely custom job.
The guy she sends shows up on Sept 25th, spends less than 5 minutes in my house and agrees that my cabinet maker will have to handle this. On Sept 26th, I send yet another email asking if we can now proceed with my guy fixing the issue because her guy cannot. Again, no response. On Sept 27th I receive an updated invoice so I forwarded that on. Again, no response. On October 1st I call my insurance adjuster(who sent this company to me) and ask for help. He proceeds to immediately email everyone that I have been emailing with and within a short time I get a phone call from one of the owners. He is upset at the cost to repair everything and is borderline rude and accusatory. He requests more pictures and information about the cost which I provide and even put him in contact directly with my cabinet maker. After another day or two of going back and forth, I get my husband involved. In the end, the did pay for the damage they caused, but the headache of having to deal with them makes me seriously mistrust them and I would NEVER recommend them to anyone.
Unfortunately I had to shorten some of the details because Google character limit but lets just say dealing with them was a nightmare.

Great people to work with

Francisco put us at ease immediately. He is so informative that we trust him and the company he represents. Although we haven't met the other crew members yet, I am confidence that the job will be done right.

Ceasar B put our kitchen back together for us and was excellent with detail, answering questions and timely in the completion of work. Ceasar was prompt, kind, and pleasant. I'd give him 5 stars across any category I can think of.

I recommend Servpro. They came out as soon as I called them, had the fans rolling and wrapped up all my furniture and did all the work after. David Fox was so nice and helpful, showing a lot of respect and professionalism.

I really don't know if there are enough words in the English language to even come close to describing the service we received from Chris and his team! When our belongings arrived in Arizona everything we owned was covered in mold and mildew. We were beyond devastated and especially worried because my husband was only one year post-transplant. Obviously mold to a transplant patient is not a good thing. Our belongings arrived late on a Saturday and on Sunday morning I began calling every restoration place I could find. Of course I left messages everywhere but Chris was the ONLY one who called me back on the Sunday. Once I explained the situation, as well as the concern for my husband's health, Chris came out the very next day to assess the situation. He and his team immediately jumped into action, removed everything from our home, and took it to their warehouse. Chris and his team treated all of our belongings as if they were their own, even comforting me as I cried over things of sentimental value that had been damaged. With that said, Chris and his team were able to salvage everything they possibly could and many items of my late mother's that were so very precious to me. Not only are they skilled and knowledgeable at their own business, but they made several recommendations for air quality testing for our home and furniture refinishing and repair. This team's customer service was beyond anything we could have asked or imagined! We will never be able to express our appreciation to Chris and his team for all they did to give us back some sense of normalcy in our lives. They deserve 10 stars!!!

Very nice and professional

Very nice to work with a company that is top notch

Our home inspector discovered a water line leak that had flooded our 6,000 sq ft home. Within 30 minutes of discovery and our call to him, Robert had cleanup people on site. He immediately pulled workers from other jobs and began water cleanup. His crew(s) worked countless hours on a huge job including working over the weekend.
Robert was a godsend. My wife and I were 1,000 miles away and in absolute shock. Robert settled our anxiety on a daily basis while answering our questions and proving us with a steady stream of information and photos. Robert was highly competent and very sympathetic.

We were very pleased with his work product and work ethic.

We had an issue with our washing machine hose being misplaced and had flooding throughout a good portion of our house. David came over within 24 hours, assessed the situation, provided knowledge, courtesy and help rectifying the situation with installing industrial fans. He also walked us through the process of how to detect moisture in the walls. Instructed us on the machines that he was using and how they worked. We appreciated the quick response and the professionalism. If we ever have an issue again we will definitely use Jenkins Restorations.

Tim and the crew was excellent from start to finish with our arizona room that flooded from the rains. We did not use insurance, but the price was very fair. Always kept in contact with me also. I will be using their sister company to rebuild our room just as well.

Was the best ever! Easy to work with. Felt Nasur had my best interests in mind with every decision.

Clearly the owner doesn’t know they’re left from right and all he cares about is his bottom dollar!

This company will LIE TO YOU

The company was professional. They protected the area they were working in with plastic so it doesn’t spread dust all over. But... They tear out Sheetrock out with no regard to how it’s going to have to be fixed. Ended up costing us more to fix their “ripping” down the drywall instead of cutting out sections.

I want to thank the Paul Davis crew, Corey, Darius, Michael, Steven and Enrique for their hard work and dedication. They are professional & kept us updated on the progress made. The power in our neighborhood went out for some time on one of the days they were working. This didn't stop the process, they used a generator to keep going. Thank you!

Absolutely outstanding!! Our hot water heater was apparently not installed correctly some time ago ~ which did not allow the pressure valve to release unfortunately this caused our hot water heater heater to burst. Dan was our project manager he handled our job with with absolutely outstanding professional service he arrived within 1/2 after I called him immediately diagnosing the situation and getting everything under control. We were informed about every aspect of the if they whole process he handled our home as if it was his home. The work area was always kept safe and extremely clean he throughly checked for additional water damage and also returned to ensure the area was drying out properly instead of just doing “ the minimal to get you by and we will leave these fans running until we get back sometime “ he went above and beyond to ensure that our project was done correctly. I am very very pleased.

I appreciate everything your company did. I was horrified when I found mold growing in my bathroom, but now I know that it is completely gone.. thanks to your work. Great job Water Mold Fire Restoration of Phoenix.!