Best Home Remediation in Phoenix AZ

Doan Restoration was so helpful to us when we had a flooding last week. They were quick to come about and were so very informative throughout the whole process. This was our first ever flooding in our home so obviously we were frantic but they helped us feel more calm and more positive about the situation being fixed and cleaned up. I would definitely recommend Doan Restoration for any clean up job you need they are really good at what they do.

If you're searching for a mold inspector, I would definitely recommend this business because they were very accommodating and reliable.

We came home from a long weekend out of town to find that the water heater had leaked into the bedrooms, laundry room and hallway that backed the garage. We quickly called our insurance company to report the issue and they gave us a few companies to call for the water damage. SERVPRO was not on their list, but we had used them in the past and had great results. So we called SERVPRO and quickly got a call back from them. They came out right away to access the damage and start the recovery. Paul and Dustin were great and always kept us in the loop with the progression of the removal of baseboards/wallboard, drying of the walls, etc. Everyone was polite and worked cleanly. The staff at the office was very helpful, polite and really seemed to care. They truly made a not so good situation less stressful for us. We appreciate everything they did.

For 3 days, we were fortunate enough to have an incredible crew working in our home, cleaning every surface, working to remove ash and soot. I am beyond grateful for the work of SERVPROs Cleaning crew. Under the leadership of Amela, they cleaned every cupboard and dusted every surface, they cleaned behind bookcases, under beds, on the top shelves of the closets. They were beyond thorough and they did not cut corners. My house has never looked better, which is incredible considering we had smoke travel throughout the entire home. In addition to their amazing work, this team of women were so incredibly kind and professional. I was nervous about having people handling my personal belongings, but they treated my home like their own. We feel very fortunate to have crossed paths with this crew and this company.

We have had Water Fighters for two projects- one plumbing disaster and one HVAC disaster. Both times they have done high quality work. Caesar, Nicholas, Erick, and Joe on the team that have worked on the projects have all been extremely nice and done such good work you couldn't tell anything had happened to the house which I had just had remodeled. The texturing they did on my walls matched the existing walls perfectly. I was pretty amazed. They get a 5 out of 5 in my book!

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

They did a great job!

SERVPRO cleaned our HVAC ducts and vents and did a total cleaning following a major home remodeling. The staff worked hard and did a fantastic job removing dust from the construction that had covered everything in the house. We were very pleased with the results and the great customer service by the staff.

Water heater pipe corroded and flooded office. RMR recommended by our plumber. Rapid response with water removed within 3 hours of our contact! Drying and air filtration began immediately. Diligent and informative. Contact with all involved parties. Time sequence very transparent. For a bad event a great remediation.

The pipe connected to the sink in our laundry room had hole and we had a minor water flooding problem. I e-mailed this company hoping someone would at least reply my e-mail. Things went extremely well from that point: not only my e-mail was replied almost immediately but a phone call followed right after that, the owner was at our house in about one hour or so to look at the damage.
I had a great first impression and that continued. He quickly set machines to dry the wall, communicated with a contractor to estimate the damage. They negotiated with my insurance company and somehow managed to take care of the bill for us.
It is a wrong story so I omit the detail but a similar thing happened again after a month. I e-mailed Tom Hodge, the owner, and again he took care of all for us. He went extra miles to contact plumber, handyman etc. to quickly resolve the whole problem for us.
It is our strong impression that this is a good company owned by honest hardworking person. If whoever reading this review happen to have water damage, I can easily say that this is the company to call.

Jakob and Chandler did a great job mitigating our water damage bathroom and kitchen. they were always on time , professional, and willing to answer all my questions. I would highly recommend their services.

We are seasonal and we’re not even on the scene when they begin remediation. Once I arrived, they had a coordinator in place and guided me through their operations. They performed everything they said they would.

I had a pipe burst in my home, and the resulting water damage was extensive. I was referred to this restoration company by a friend, and I'm so glad I called them! Their team was incredibly responsive, and they arrived on-site within the hour. They worked quickly and efficiently to remove the water, dry out the affected areas and restore my home to its pre-damage condition. If you need water damage restoration, this is the company to call!

Awesome and friendly dude. He was very courteous and professional. Responds quickly to texts and communicate effectively throughout our mold removal process. Despite some unforeseen delays because of asbestos testing he was able to complete our project in a timely manner. Great prices, great dude 10/10 would use again.

I would recommend this company to anyone searching for a high-quality mold inspection service. They did ours, and we were satisfied. The inspectors were very careful during the process.

Brandy does a great job and has helped our insurance clients many of times. We highly recommend them and their services.

Great company to reach out to if you need restoration services around Phoenix. Brad and Eduardo are very professional and do high quality work.

I had severe damage from winter storm Uri, and was out of town when the damage happened to my home. I arrived late at night to find a disaster zone in my house. I filed my insurance claim and they contracted Go To Services to do my mitigation work.

Jason and his team were prompt and professional at every step of their work for me. They looked for every possible issue and hired very trustworthy laborers to do the demolition work on my home. I just wish they were a local company so that they would have their entire team available to complete my job from start to finish.

All I can say is they are a quality team, and God bless them for coming all the way from Arizona to help us here in Houston. I don't know how long we will keep them here, but I and others have been sharing their business cards with our neighbors and hope their families will forgive us Houstonians for keeping them here a little longer. We need you and we appreciate you!

We recently used ASAP restoration and they were very professional, have exceptional customer service and were able to take care of what we needed quickly. We were very impressed with this company and will use them again.

Very efficient crew that was polite and efficient. Not only hard workers but also seemed personally concerned with our
loss.