Best Fire And Water Damage in Phoenix AZ

I want to thank doan restoration for a great job done to my home and thank you to supervisor Michael for being Professional and caring. I would Highly recommend doan restoration.

The men were very professional and did a quick and very efficient cleanup. I appreciated that they were on time and did a good job.Thank you.

Knowledgeable staff..took care of our whole claim start to finish

From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Jessica answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.

We got the water shut off. Then all I had to do was coordinate to have someone meet them at the house and give them the key. They took it from there, including put a lockbox on the door so that my house sitter didn't need to come and go. I spoke with the Project Manager, David, when they first arrived. He did a great job of talking me through what he saw and his initial recommendations.

When we arrived the next day, the water was all gone. They floor was dry. There wasn't a sign of flooding remaining in the home. They'd moved all furniture into the center of each room and covered it with plastic. Anything that was on the floor was dried off and stacked for us to go through. There people were SO polite and caring. We got into town as they were about done for the day, the waited for us to arrive home from the airport. The Project Manager took us through the house, explained what they'd done so far and made any additional recommendations. The time that he spent walking us through and listening and answering questions was invaluable. We discussed where we needed to go from there.

The last day, we had a crew that did nothing but clean. They vacuumed the entire house. Wiped down cabinets and shelves. They even mopped. We only have bathroom floors remaining, but they still mopped up the concrete, too. I'm not sure I knew what to expect, but was pleasantly surprised by this. It made waking up a bit more comfortable this morning.

In all, we had them at the house on the emergency evening for about 3 hours, then I think 6 full time days (we had some VERY difficult wood flooring to remove and the last day was the clean up day). I've sent off fabric furniture to them for cleaning (couches). I assume that will turn out wonderfully, too. Jessica said she's mailing us a CD of all of the photos they took while they were here (probably most of them pre-work and with water).

One more thing I'd like to mention is that our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean up) is the day that the I requested the bank transfer. I'm glad they let me work that way, because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they 'get it' and are a great to work with.

Ran someone off the road and left the scene.

Great people to work with

Amie, is always bringing value when she meets with us regarding all the products and advantages that AZ fire & water bring to my agency and to using her company.

The device was amazing! They were respectful and on time. Mr Ricardo Chavez the tech was very professional and cordial and he answered all the questions we had.

The Servpro team was so professional and on time with every appointment! I really appreciate how they keep me informed during every step of the process!

I have used another restoration company and can honestly say that I wish I’d known about Rocky Mountain Restoration. They are professional, responsive, thorough and efficient. They also had really good equipment.

What an amazing company! I had a water heater break in the garage. I first spoke with Alicia (at 7:30pm on a Wednesday night). Tom was out at my house by 8:00 pm and got me all set up with fans to start drying out the wood and drywall that was impacted. Tom walked me through the entire process, answered all of my questions, and was so thorough, and most importantly trustworthy. 1-800 Water Damage of Phoenix has to be one of the most ethical, fair and professional group that I have ever worked with. They have a customer for life! I hope I don't have a reason to need them in the future, but if I do, they are the ONLY company that I will call!

Top notch service from this restoration company. Jose & crew arrived quickly, performed the mitigation and cleanup perfectly. He came back every day, on time, to check on the dry out process, until properly completed. They cleaned everything up real good, as expected. Project manager Matt R went above & beyond to explain the entire process, answer all questions, provided the re-build quote paperwork quickly, and worked with our insurance company to get the settlement completed in an expedited manner.

During the worst time, a house flood, Juan and Alan from Venturi Restoration were amazing! Every step of the way, from a late night dispatch to my house, to removing water, moving furniture, drying out my home, daily check ins on equipment and moisture levels. They were kind, friendly and knowledgeable. Very professional gentlemen and we appreciated them and their services!

Quick to respond , happy with work and truly professional service. Keep up great work guys.

The crew that came out to help remodel my closet was amazing and very professional. They took the time to do the job right and I am very pleased with the work that was completed. I can’t thank them enough for everything and I know going forward I will not have to worry about my closets falling apart again. Thank you so much for the quality and efficiency of a job well done!

ServiceMaster's restoration team was fast and very efficient in handling the water damage in our kitchen cabinets which included removing the cabinets. They checked back in with us frequently and took care of the problem in a very short time. I would highly recommend them for your restoration service needs.

Originally came out to do some drying from a flood. They didn't remove baseboards, pulled the fans after less than 24hrs when water was still coming out from the floors. When they came back over a week later for demo they refused to do the work in my kitchen because my water heater installer was going to do the work where my hotwater tank was. If you're not having us do all the work were not doing it at all Strange coming from a company that literally told me we're not cheap as we charge insurance claim prices If your insurance company tries to use them ask for a different company.

Excellent service, nice people and all around great experience!! I would recommend to anyone.

I can comfortably recommend this company to anyone that's looking to get some fire damage cleaned up and repaired. They were really awesome to work with.

Hired by insurance company to do warranty work for a prior contractor. Frank was very professional, replied to calls and texts and followed up on work being done. The roofers came promptly and explained everything that needed to be done, showed pictures and very professional. The painter kept trying and trying to get the proper paint match,,,, mission accomplished.
Would recommend Next Gen to others and would use them again if the need would arise.