Best Disaster Restoration Services in Phoenix AZ

Michael and his crew were amazing and worked quickly thanks for your time! Great company!

Thank you, Water Damage Repair Cleanup Phoenix, for coming out late at night to extract all the water I had in my house due to plumbing issues. Thank you to Ryan for coming out promptly and helping resolve my water issue. You were quick and kind. I would recommend Water Damage Repair Cleanup Phoenix near Tempe, Gilbert and Chandler to my family and friends any day ???

Jacob and Jeff came out and were efficient and communicated everything well! A great team

The Desert Dry team was fantastic for us. They communicated with me daily, and worked with my insurance throughout the whole process. It wasn't fun, but am thankful for Desert Dry and would call them again if this happens. Thank you again to their team.

These guys are great. Got everything done timely and the quality of the work they did was excellent. They even had me check all their work afterwords to make sure I was happy with everything. I would highly recommend them to anyone.

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

& Reconstruction
The service provided by Tony and crew for water mediation was excellent response and services provided were excellent as well. The reconstruction crew lead by Matt & Lydia provided all services for the reconstruction in a timely and professional manner. Serafin Antonio & Horacio performed outstanding service and professionalism.

Rocky Mountain Restoration and Markell did a fantastic job addressing the water damage from a burst water heater. Everyone was professional, responsive, informed, and effective. Strong communication. I recommend them for your water damage remediation.

I have nothing but great things to say about Tom, Jordan & the company. They were responsive, kind, and fairly priced. Thanks again!

Everett Sandoval our Rep was extremely professional and great. We highly recommend using Jenkins restoration!

The Venturi team made the restoration process easy. Tara was very professional and prompt, which I appreciated. My utility room had water damage from a pipe burst and from start to finish Hugo and Eric were wonderful to work with. I am extremely pleased with the put back reconnection of my water heater and the restoration work that was done. It looks amazing and better than before! I highly recommend them and will definitely refer them to my friends and family.

Kelby was so helpful and kind thank you. Great communication!

I have used this company a few times now and they are by far the best oneo out there. They are very friendly, honest, and fair. Their staff always explains what going on and I never question anything. You can tell this company is ran by someone who knows what they're doing. Thanks Service Masters -Billy-

Would 100% not recommend these guys for work. On the dry out stage they might be ok, but the restoration end has been an absolute nightmare. Talk about incompetence at every turn.....

Update- job was not in my name but I was the buyer's representative and it was absolutely Paul Davis. I wish I could get them zero stars as they never even finished their contractual obligations.

We are buying a house that had some water damage. Another competitor restoration company promised to send someone out to look at it for us. Three days later, they had not, and we had very little time left on our inspection period.

AM/PM very kindly agreed to make some time in their schedule---right after heavy rains when they were busy---to send someone out on short notice. Really appreciate their willingness to work on a tight timeline and help us out.

Hired by insurance company to do warranty work for a prior contractor. Frank was very professional, replied to calls and texts and followed up on work being done. The roofers came promptly and explained everything that needed to be done, showed pictures and very professional. The painter kept trying and trying to get the proper paint match,,,, mission accomplished.
Would recommend Next Gen to others and would use them again if the need would arise.

I recently had to use this company for water damage restoration and I couldn't have been happier with their service. Their team was professional, and courteous and made sure to thoroughly explain the process to me before starting any work. They were able to quickly and efficiently restore my home and minimize any further damage.

Very professional family owned business. Would highly recommend to family and friends.

Very professional. Kept us informed of everything they were doing. Acted like they actually cared about what they were doing. Jorge was on top of everything and very pleasant to work with.

My entire experience with Belfor was excellent. From the beginning to the end of the project they were professional, on-time, and exceeded my expectations.