Best Water Damage Mold Remediation in Phoenix AZ

Russ and Chris followed up on my catastrophe and I couldn’t be more assured my claim would be handled properly.

If you're searching for a mold inspector, I would definitely recommend this business because they were very accommodating and reliable.

Serve pro was great at getting our repairs started quickly and Dustin was especially fantastic about explaining the process and answering all my questions! Would use and recommend again!

We had some very serious water damage in our kitchen from a leak that happened while we were out of town. These folks were recommended to us and we couldn’t have been happier. They were always on time and answered all of our questions. The most important aspect was communication. Always responded promptly and we would recommend this company to friends, family and anyone who has a need for their services. Thanks Desert Dry for helping us get back to normal!!!

I got their number from my sister in law and just like her, I am super happy with the way I was walked through the entire project. My water heater leaked over night and these guys took care of the whole issue. Thanks guys!

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

Alex Fillicetti came in and helped with water damage checked for mold ! He is very professional and hard working with a great attitude and super friendly

Alicia and 1-800 Water Damage really goes above and beyond with not only there work but there ethics. I own a company that is around restoration companies all the time, while most companies try and get ever dollar they can 1-800 water damage does the exact opposite they try to do things for there customers to save them money and so the customer only gets what they need and do not have to pay extra. If you want a good water remediation company look no further than 1-800 Water Damage.

We had a guy name Tyler Heard he was a great help and made sure we knew what was happening every step of the way

Was the best ever! Easy to work with. Felt Nasur had my best interests in mind with every decision.

I am absolutely in love with the work this roofing company did for me! I was very impressed with both the work they did and how they cleaned up when they were done. Great job!

BOR was very professional, right on time, friendly, skilled, and thorough. I had water damage from a leaking water heater and they did an outstanding job making sure every speck of mold was removed and all drywall, baseboards, and paint were restored. It looks better than it did originally now. Would highly recommend them for your restoration needs.

I'll give them a call if I ever need a mold inspection again because I know I'll get an honest evaluation and a fair price for the service.

I am new to the Phoenix. when my home flooded, I called Restoration 1. Darrin and his team came out in no time and had all of the water removed from my home. Once all of the water was removed, they removed anything was not saveable. I would recommend Darrin and Restoration 1 for any and all water damage work. If I ever have another flood, i am calling them right away.

??Due to a water leak in the attic, ServiceMaster was contacted by my home insurance company to help with the repairs. (This is my fault - I should have done my own research instead of trusting my insurance adjuster. Lesson learned.)
??They lack communication skills. Although I only had to deal with your company for 4, maybe 5 days, I had to call you to find out when a tech was coming over the next day and if the lab results were in; which they were but instead of calling me back or telling someone to contact me the next day because she was out of the office, Alex didn't.
??They lack customer service skills. Alex is very rude and I'm surprised she's on the phone; Summer is sweet and has better customer service. Only Nate and Jose were nice (the first 2 techs sent out), but the others, like the one who picked up the fans and the one who came by today to get a signature, need training on customer service. The tech who came today, rang the door bell and when I answered, he didn't introduce himself or what he wanted - he just tried to hand me my phone. Tell them that manners say when you are greeting a person especially a customer, say Hi. My name is.... and I'm from Service Master.
??Overall - call another company. Although I signed their form so they could get paid, I was NOT satisfied! Save yourself the headache and not knowing when you need to be home all because they haven't figured out a better scheduling system and don't train their employees on simple customer service skills. ??

Service Master really helped us out and quickly. Thank you.

All of the employees at Paul Davis have been exceptional from the first day they arrived until today. Kelby is very nice as well as very professional. He provides me with updates every week. All of the subs arrive on time and have been excellent. I’m very happy that I made the decision to go with Paul Davis.

Very professional personnel with responsive service . I recently had a toilet supply line leak in my upstairs bathroom and had Greg and Frank show up to assist me . They are honest, highly knowledgeable and very trustworthy. Highly recommended this company and would definitely use them again if I ever have an emergency water issue again... Hopefully I
Do not need them again!!

If you're in need of a restoration expert team, look no further! These guys are simply the best. They were prompt, and courteous, and worked tirelessly to ensure our satisfaction. They went above and beyond, and we are truly grateful for their excellent service.

BELFOR has saved me countless times this year! Whether it be for remediation or pest control issues, they have made my headaches go away and I can’t thank them enough for everything!

Steffan K. and Aaron G. are amazing to work with, as well as their staff!

If they can’t do it…well, that’s not possible, they do it all! They are the definition of the “EASY BUTTON.”