Best Water Pipes Leak in Columbus OH

This company is great at working with your schedule and does fantastic work!

Bryan was an excellent technician & very knowledgeable. He got right to work and did an outstanding job.

Had a shower repaired. Next week water starts shooting out the shower, walls and basement. I call in and am told someone one would be out same day 9am-11am. No one comes out so I call back at 2pm and am told they’re still coming but behind. 5pm I call back and get told they’re finishing up job and will be on the way. Called back in around 545pm and was told the tech in area isn’t available and asked to reschedule. I said you can send anyone it doesn’t have to be same person as last time. Dispatcher says they’ll check and call me back with outcome. I get no call back and call in at 7:30pm, get the run around between Susan and then Ned. Ned was so rude, unprofessional and disrespectful. So if you have a dispatcher named Ned still please retrain on how to be kind and helpful. Told me hold on he’ll get me where I need to be so I can give them an ear full instead of him. I told him I didn’t want to give anyone an ear full I just wanted to know what’s going on as I’ve been calling all day for updates on my 9am-11am service call and it’s 730pm and no one is communicating after almost 12 hours and I’m still waiting. He says best he can do is send an email and they’ll call me. Wouldn’t give me a number for a direct person or management..nothing. I had to get off phone with him and find another number online. This guy Elwin (I believe) so kind, respectful and did his best to help me. Nonetheless he says the tech who was supposed to complete the call got off at 6pm as he thought I rescheduled. So after waiting all day, missing work because I thought someone was coming, keeping the water off and now having to be off tomorrow as well I’m highly upset and feel my business was not valued?

Lonnie was very professional honest and loyal. He diagnosed the problem quickly and went and got the parts and replaced our sump pump and our old dead backup battery. Waterworks is the only company that called us back at 3:00am Our pump was over flowing and he came out within 40 mins. They are truly a 24 emergency co.

A big box store installer was unable to install a new gas range because he said the gas line connection was rusty. He was afraid to disconnect the line and recommended we hire a plumber. We needed to find a plumber quickly because we were having a party two nights later. Called several companies. Before any of the other companies called me back, Blair Baumann returned my call. I was surprised when he arranged for two plumbers to arrive within the hour. They did, were professional and efficient. This company helped me out of a jam. We will use them again and recommend them to others.

Mr. Spurlock is a very professional and courteous person. I appreciate how he communicated with me and told me exactly what he was doing.

I called to have someone at Roto-Rooter come look at my gas water heater because it wouldn’t stay lit.
They gave me an appointment window of 9:00am to 1:00pm. It took him until around 2:30 to arrive.
They told me that I would get a call 30 minutes before he would arrive and I did get a call at 12:30 but it was much later for the arrival. I overlook most of that because of how nice and professional the technician was when he arrived. Very happy with the work done.

Worst company I’ve dealt with in a very long time. probably the most unprofessional and incompetent people I’ve worked with. Literally didn’t show up on The day of first appointment. Called next day to make another appointment for next week. Didn’t show up on time so I called again. Showed up an hour later for an estimate. Gave me an estimate and told me the office would call me to make an appointment with me to actually get my drain fixed. No one ever called me. I called two days later and the lady at the office told me the job was marked as “complete” when it literally wasn’t even started. So I made an appointment for the next week for my drain to actually be fixed. Guy was 45 mins late again and was rude. Didn’t fix the drain. Couldn’t have had a worse experience. Will never use this company or recommend them to anyone. I’ll make sure that every home owner I know and that moves to Columbus never uses drainmaster. They clearly don’t care about how they treat people or care about other people’s time, which in 2019 is the worst thing you could do.

They did great work!

Had Mr. Rooter come out to camera inspect a line and clean it out. The crewmen Jesse and Chris were very professional and efficient. The total job cost about $1k - we had to have Aaron come out to run an M-Scope and locate the lines. We ended the job, paid and was happy.We decided to have the company who is doing our concrete demo the drainage out which is under concrete - for this we would need the lines located again and marked. We’d happily pay Mr. Rooter to have this done. I received a call from Aaron who told me he, “doesn’t locate lines for other businesses…” Irregardless of me paying Mr. Rooter to mark the lines for demo and eventually hiring Mr. Rooter to lay new drain lines…This isn’t a good way to do business or treat customers. I’d recommend taking your money to a Columbus plumbing company who would actually value it and you as a customer.Tl;dr, wanted to hire Mr. Rooter to locate lines, was refused business because, “we don’t locate lines for other companies” even though I wanted to pay them…

Ive used Matt several times for myself and my clients. He shoots it straight and gets the job done. I will continue to call on him for everything plumbing! Thank you for saving the day!

Thank you A-Sterling Plumbing. I’ve never had a pipe burst on me and I was really unsure of what to expect. I appreciate how thoroughly you explained everything to me and walked me through everything you were doing. Also, thank you for the follow-up phone call the next day. That shows me you really do care. There’s no doubt that if I have a plumbing issue in the future, I’ll be reaching out to you! (I hope I don’t but I’m sure it’ll happen eventually!). Thanks again!

Tom was very helpful and professional when he came and fixed my water heater. Would recommend!

Showed up early. Friendly service. Fixed our problem quickly. 5/5!

I use custom care group for all my plumbing, drainage and construction needs for my business and home. Chuck and his crew have always done a great job at a reasonable price. Highly recommended for any repair you may need!

Gary is very professional. He explained in detail what steps would be taken and in what order. There were no hidden fees. I would definitely do business again with Discount Plumbing and Drain Solutions.

Reasonable price, excellent quality

So grateful! A flooring company came out to take measurements in the bathroom and found moisture under the vinyl floor. I call ALD, was scheduled for next week but received same day service due to a cancelation. Very knowledgeable tech quickly located the source and advised on repairs. While there, they ran a camera down a downspout to see where it drained, advised on routing another downspout, and gave other useful tips. They even repaired a leaky pipe in the basement, an unrelated issue, since my handyman was dragging his heels. A+! Having them out put my mind to ease, and I felt that I was in good hands the whole time. Thanks again for your help!