Best Water Heater Services in Columbus OH

I would like to take the time and say a big THANK YOU to John Mathews. My grandmother had just passed away and we were planning on having 50 people over after the funeral and of course our toilet stopped working. We called multiple plumbers and John was the only one to say he would come right away (he even apologized he wasn't in uniform) to help my family immediately. We were so appreciative of his kindness and willingness to help a family he did not even know during a tough time. We will make sure we always call John and if you are looking for a plumber he is your guy!

They have been in business for years at this location.

The first technician that came out was so fair and honest. Our hot water heater had to be drained and for him to sit there for a couple hours while it drained would have cost us a lot. He offered to come back next day and fix our problem while my husband could drain the tank. He quoted us a really fair price. Next day they send out another tech who has no idea what is going on and he is all mad at the other tech who quoted us a low price. He leaves and the nice, fair guy comes back, fixes our problem but says he is going to be reprimanded for giving us a low price. Wow. Just crazy. He was so nice and fair and did a good job and i had to worry about him getting in trouble. The other tech was crazy. He was bad mouthing the company. I was glad when he left.

Mike is amazing and I have had nothing but positive outcomes with these guys and recomend them to anyone and everyone.

If you want to do what's best for your property and not just take the cheapest price you hear, then this is the company you want. They replaced and upgraded our water service line. They were thoughtful and deliberate about the repair, and took the time to explain what is best, why, and how it will be done.

We had our water service line break just 2 years after having it repaired. I interviewed (got estimates from) 5 companies for this job. These guys weren't the cheapest, but considering the improvements they gave us, I think they were the absolute best deal! These guys where the only ones who actually measured the depth of my water line and it was too shallow (above the frost line). That's probably the cause of our line breaking twice. I was worried about digging up the yard since we are planning to sell this year, so they used a directional bore and left the yard intact. They excavated the hole at the street with a hydrovac and back filled with fresh soil, perfect for seeding. They scoped the sewer line and found that the bore would be in danger of hitting it, so they moved the service line over to run parallel to the sewer line and to square off with the street connection. This had 2 advantages: using only a single roll of copper (our original line was over 100ft from the street connection), and it removed the risk of hitting the sewer line. They were quick, organized, communicative, and didn't leave a mess anywhere.

In the end we upgraded to a single copper line with no couplers in the ground, installed at the correct depth, squared off to the street, and our yard is in great shape, all at the same price some companies wanted to dig up our whole yard and put in a longer line at too shallow a depth. And they wore masks (covid); not everyone will do that. And it's a family owned company. I couldn't ask for anything more!

They do everything from leaky faucets to new construction. I highly recommend this company.

The technician z Josh Salmon was courteous. Informative, personable and very professional

Broke pipes management slow to respond

Charlie was professional and very responsive. He Fit us in to his booked schedule, answered all of our questions, and unclogged our basement floor (after another company was unable to get the job done). Knowledgeable and friendly. Would definitely recommend.

great experience, leo came and fixed water softner , he took his time, got it fixed right, filled it with salt. Very nice and courteous.

I called Muetzel to come out and give me a quote to install two new toilets and check a 15 yr old hot water tank. I suspected the tank was not operating properly and Muetzel confirmed that it would be better to replace it than repair. They said they could do the work in the next couple of weeks.

The property was vacant but due to a family medical emergency, I explained to Kyle, the technician, that I needed the work done as soon as possible. He went out to his truck and made calls to confirm that the items needed for the work were available, gave me a written quote and said they could do the job in four days. I really appreciate the concern they showed to get the job done for my family.

They are not only good plumbers, but caring people.

Matt was super helpful and really appreciate him coming out. Would recommend to anyone with plumbing needs!

An under-deck gas line install supplying an outdoor kitchen was handled efficiently and professionally. Very happy with Matt R’s attention to detail and for providing excellent customer service. Highly recommend.

Chris was prompt, professional and very kind. He is extremely knowledgable and takes the time to explain things. Would would not hesitate to recommend him to anyone and have already called him back for more services.

I would definitely recommend family and friends to use these services, worker was very polite, and more then helpful came almost immediately to access the situation and had it taken care off faster then I could make it to the bank and back!!! Thank you guys for all you help, great customer service !!!

The guys at Sterling's Plumbing are the best to be had. Sometimes they don't show up exactly when they say they will, but scheduling is difficult because they don't know how much trouble they will run into, but overall, they arrive when they say they will and their work, which is the important part is always A+

Had a water heater that needed replacing and Accurate Plumbing was out the same day. We also had Atlas Butler and the Eco Plumbers out for estimates. Accurate Plumbing beat both companies by $900 to $1200. Accurate Plumbing had everything done by noon. Call these guys first.

Recently had them replace a water line from the curb to the home. Owner was very helpful and thorough in explaining the work needing done. Very reasonable pricing. Definitely will call them in the future for plumbing needs

Wonderful experience with Jeff. He was extremely knowledgeable and polite. Had my issue fixed very quickly. Would recommend 5/5

If you are considering any other company.. DON'T DO IT.

Do yourself a favor and just call Benjamin Franklin Plumbing and ask for Jeff!!

David was able to promptly respond to our call. We are extremely happy with the service he provided. He is highly skilled and very professional. Very friendly and courteous ... we have found our new plumber! Highly recommend!