Best Tankless Water Heater Replacement in Columbus OH

Did the work very efficiently while being friendly and personal and professional at the same time. Also provided helpful information.

We hired Fritz Baumann to replace a faucet in our kitchen. We live out of state, so we tried to be sure and hire someone trustworthy. Before okaying the installation, I tried to be make sure I understood the cost of the work and the faucet to make sure it was affordable. I was told there is an $80 service fee and $70 an hour for work, so it would be $150. I asked the cost of the faucet and I was told it would be under $200. So with this information I assumed the cost of the work would be $300-$350. The next day I saw on our bank card statement we had been charged a lot more than this. After working with Fritz Baumann I have learned a few things you probably could benefit from knowing.

1. There is an $80 service fee. It DOES NOT go toward labor.

2. The work is $70 an hour, regardless how much of the hour you use. There is no prorating.

3. They will mark up the faucet and parts, which I know is common practice. However, I didn't expect $70. I was told by Fritz Baumann it costs more because it is higher quality. I spoke with Moen and that is NOT the case. If the faucet has the same model number it is EXACT the same as what you can purchase at a home store.

A positive for this company is I believe they do good work and responded quickly. However, I asked to speak to the owner (or manager?) and he didn't call me back for three days. When we spoke my goal was to let him know how the communication I had when setting up the service could have been improved. As an owner of a business I assumed he'd want to know how to improve service to future customers. Unfortunately, he kept telling me they had told me all the above on the phone, which wasn't the case. That was exactly what I was trying to communicate. He told me how they have thousands of happy customers, but I told him they had lost us. His response was, I don't mind losing customers I don't want to work for. Well, that sealed the deal for me. I wasn't ugly and didn't raise my voice on the call. Just simply wanted to let them know how they could improve their communication to avoid customers being surprised by a large bill. But I guess he's pretty confident they've got a good thing going and don't need customers. Sadly, we will not be using this company in the future.

Logan was very professional and kept me informed of everything they were doing. The whole crew that came to my house were very polite and kept me well informed. I would recommend them to anyone.

Called them Friday afternoon and they were here the same day! Very professional, diagnosed the problem within minutes, and had us up in running within no time. The cost to repair was EXTREMELY reasonable. Highly recommend and they will have our business moving forward. Thank you DrainMaster!

Excellent job-courteous, very professional excellent customer service
Would not hesitate to use his service again

I had a hydro jetting of a bit over 100 feet of our cast iron to clay main line. We had extensive root intrusion and Will did a fantastic job. He used a cam to guide where he jetted and far exceeded my expectations. He gave honest feedback about the condition of the line and I feel I have a plumbing crew I can trust. Prices are reasonable and what you would expect to pay for this job. He cleaned up after the job. Very great work, we are very pleased.

Mark was beyond amazing at getting my garbage disposal replaced. He went above and beyond by calling my Warranty company and getting this covered as this was a second opinion service call. The first service place that my warranty sent out was useless. Mark arrived in the time frame set for me (a little early actually) and got the whold thing taken care of in about an hour. I am forever grateful for Mark and The Service People team for getting this resolved and in the future I will make sure that I ask for this company to be sent out for any of my future plumbing needs through the home warranty.

Amazing! They came out in the same day to help our company! Expedited completion with open communication! 10/10 recommend 5 stars!

We had an excellent experience with A Sterling Plumbing! We had a leaking kitchen faucet that ended up creating a big mess when the water turn-offs failed, and Louis was at our house within 3 hours to remedy the issue. We ended up having to purchase a new faucet, but within a few days Louis was back to install. He was even nice enough to take care of an additional problem we discovered (clogged bathroom sink) in the same visit! We will definitely use them again in the future when plumbing issues pop up.

More like ‘inaccurate’ plumbing.
Outdoor spigot fix. First guy that came out, Jim, was the rudest,most unprofessional repairman I’ve ever been around.
Refused to take his shoes off to come in the house bc he wears ‘arch supports.’
Fine just throw ur boot covers on.
‘I don’t have any.’
So apparently he thinks it’s ok to track mud and dirt and the outdoors all through one’s house.
Owner did call and apologize. Which was nice.
Different plumber came out and installed new spigot.
Great. Except the next day come to find out it’s been dripping.
All night.
And it sounds like someone is breaking rocks into gravel each time I turn it on.
A truly awful experience.

Quick to respond. Trevor was here within a hour and fixed the issue.

I couldn’t be more impressed with the experience and quality that Gary and team provided. Not only did he quickly carve out his schedule to accommodate installing my new water heater, I saved ~$400 on what I would have paid one of the bigger chain companies. If you’re looking to save money and have excellent and timely service, then you’ve come to the right place. Would recommend them and would use them again.

First off, they are rated on Google 5 stars. There's a reason for that. First, they quoted me over the phone. Even when I wanted the tank moved and he needed to reroute plumbing lines. Secondly, he was attentive. Took care of the surroundings. Third, he showed up early. And then he got the work done in half the time. All together this is the only place in Columbus I will get a water heater from. Highly recommended.

Mr. James Bond came out and worked on my disposal in my sink, he was amazing! With everything that was wrong with it he had the whole job done in about an hour! He was courtious and professional. It was an awesome experience and would recommend this company!

I called Michael because of the numerous POSITIVE reviews I found on Yelp. I've never used Yelp before, but decided that this was the best way for me to let everyone know that if they are in need of plumbing services, McDermott Plumbing will treat you right!

Very knowledgable and fits you into his schedule as quickly as possible. I would have had to wait 14 days longer to get my hot water tank replaced by a local, nationwide organuzation, but Michael took care of me in 2 days!

Okay all, I can not recommend Old Hilliard Plumbing enough. Called and they were here within an hour. Super friendly and quick with repairs.

This was an excellent service to use! They were professional, reasonable, on time and explained everything! Everything worked like clockwork which was amazing! The technician messaged me to tell me when he would arrive (and he arrived as indicated on the text), he got the old water heater out and then another guy showed up and brought the new water heater in, took the old water heater out and then left. It was very well coordinated! I would totally use them again if needed.

I would certainly not recommend this company. We had a guy come out over the winter to install a sub pump. He did a great job but said he wanted to come back in the spring to check for gaps from the outside and to call and make an appointment. We called in May and the lady that answered said she had no record of that visit and would need to look into it so we could have the same technician. After a few days, I didn't hear back so I called again. She said she found me in another system ( um ok) but would have to call me back to schedule the appointment. I wasn't sure why but I agreed. This lady is VERY hard to understand and seems to mumble all of the time. So again, I never heard back from her and had to follow up. When I spoke with her the next time, she said that technician was on vacation for the next month and then booked until the end of July. I was shocked and told her I was glad this wasn't an imminent issue and confirmed the appointment. About 2 weeks before the appointment, unfortunately, we had to reschedule. My husband called and made a new appointment. I was grateful he got through and seemed like everything went smoothly. Well, the morning of the appointment, he called to see if he could find out approximately what time in the 4 hour window, the technician would be there. The same lady said she didn't know but he would receive a call about 30 minutes out. The lady never asked for his name or address. As it got later and later in the day, we never heard from anyone . Both my husband and I called and left several messages throughout the day but no one ever picked up or called us back. No one ever showed up either. It has been several weeks since then and we still haven't received a call or explanation. Needless to say, we have reached out to other more responsive companies. I am just dumbfounded by the lack of urgency and complete failure of communication and would never reach out to or recommend them.

Great people