Miller-Ranney Plumbing

I rarely post comments online. I am actually looking for a plumber to replace my water heater so I pulled out my folder of invoices from past plumbers we've used. I'm using them to jog my memory on who was good and who was not. I remember this one guy fixed my leak, but left a small mess after repairing a leak at my water meter in the basement. Reading these other posts, I was thinking that I shouldn't use these guys. Then wait! I had used them before. They fixed my leak, but I also evaluate service technicians on their professionalism and dedication to not just fixing the problem but leaving their work area as clean or cleaner than when they arrive. These guys did not so the other 1 star posts do not surprise me.

This company took months to fix our bath tub. They were not professional at all. We had to call them to come back out to fix our bath tub. Call them again to come out and even finish the work. Just never ending with them. Got the bill and seemed very unreasonable so called and spoke with the owner who is just rude. Stating that it is all listed in there. Wouldn’t explain what the charges were. I would not recommend this company. They will take months to fix the problem and over charge you without explaining the bill. Clearly they don’t care about customer service.

I can’t say enough about this company & their staff! From the welcoming sound of Stephanie’s voice on the phone, to the professionalism of Cody who has installed a hot water heater and sump pump at my house this year. They are outstanding! Stephanie goes above and beyond to be helpful in every way possible. Cody has been professional, arrived efficiently, explaining details well & works efficiently & quietly. My home has been respected by all employees & the work space is left clean.
This is the plumbing company I will continue to work with!!

We've done business with you for 15+ years, but no more. Our last transaction we were charged for a garbage disposal without giving prior approval for the repair. We called them to repair a leaky sink at our rental property. No call from them about needing to replace the disposal, which we were charged over $200 for something that we would pay $110 at Home Depot. AND, we already had a replacement disposal on site for emergencies. If they would have called, they could have used that one and saved us $200. When we called about the bill, we were told that they never call about the repair before doing it. We can't afford to do business this way. Good thing there wasn't a crack in the sink because who knows how much they would have charged to replace that...with no call. Very disappointing.

Wish I could leave 0 stars!! Our home warranty company sent Miller Raney plumbing to our home to fix a leak in the bathroom ceiling. Experience was overall horrible and I would not recommend them to my worst enemy.

The tech wore no shoe coverings and broke my Scentsy warmer and did not tell us (we saw after he left that he had cracked it in half and tried to put it back together). We had access to the repair needed through the attic, but he chose to cut a hole in the bathroom ceiling instead. Without telling us first. We only found out as he left and said “Sorry about the hole in the ceiling”. The company said they would not repair holes created as needed for access to a repair. They said that they only cut into the ceiling as an absolute last resort, so the tech must have had a good reason. But we had access through the attic, so this was not needed. When questioned, the tech said the reason it was “necessary” was because he was too big to fit into the attic access. He did not even look at the attic access once! Even so, the next logical step would be to get a different guy who could do the repair the proper way. Instead, he cut away the ceiling and left the dust and dirt all over my bathroom floor. We were left with a gaping hole in the ceiling that was our responsibility to fix solely because this guy figured he would be too big to get into the attic (without even looking at the attic!).
I talked to many people at the company, including the owner, about how I felt that this was unfair. There was attic access that he chose not to consider, so now I have to pay who knows what to get my drywall fixed. It was entirely unnecessary damage! They never tried to understand or work with me, it was all “You can’t prove he didn’t try the attic. You can’t prove that he left a mess.” The company’s final response after that was “We have determined that we are no longer a part of this issue.” To top it all off, the leak came back not even a week later.
Horrible in-home etiquette, horrible customer service, overall horrible experience!

I have utilized Miller Ranney on multiple jobs and will continue to do so. MR have been quick to respond to all of my calls. Their employees are thorough and a joy to work with. If you are looking for a solid plumbing service in the area check these guys out first.

I had them do warranty work almost a year ago and I thought the part was bad. Called to see if it was under warranty and it was not. They called me back explained this and as I was on the phone with the nice lady she says hold please. Gets back on and said owner called verified I had power vent they came out next day cleaned it for me and my hot water tank works again. Thank you.

I feel the one star this company is receiving from me is much more than they deserve, but unfortunately this will not allow me to do 0 stars. I had a leak under my sink, it was not a terrible leak, which is good since it took them a week to send a technician out, but it was covered by my home warranty so I didn't have a choice but to wait. When the technician finally arrived, he fixed the problem under the sink and went on his way, but that evening when I went to run my dishwasher, it didn't drain. I assumed it was a problem with the dishwasher so I did some investigating only to find that when I disconnected the dishwasher drain hose that it drained with no problem, so clearly it was a problem with the drain pipe that the technician fixed. I called the next business day and told them what was going on and they sent the same tech out again, who just said it wasn't anything I did, your dishwasher is broken. Now I have to wait for the appliance repair person to come out and tell me there is nothing wrong with my dishwasher only to have to wait for the home warranty company to send out another plumber to fix the problem this moron caused to begin with. Oh did I mention I still have a leak under the sink

Exceeded my high expectations! We needed our water service line replaced. They showed up on time, were friendly and informative, and cleaned up so well I could barely tell they were here. Definitely the best condition I have EVER seen a plumbing company leave a yard after digging two holes with a backhoe. I couldn't find anything to straighten after they left! Spread some grass seed and I'm done. CAN'T BE HAPPIER!

If I could leave 0 stars I would. This company worked well with the home warranty I had to not fix anything I had wrong. They decided to say my issue was due to faulty installation but they were just told to lie so the warranty company doesn’t have to pay for any repairs. I will never call or recommend this company ever.

Miller Ranney is great! We recently moved into our home and have had several issues. Miller-Ranney is the company that has been contacted through our ABC Home Warranty. They have had to replace our sump pump and our sewage ejector pump. Each time they have come to our home, they have been great. They will definitely be our official plumbing company to contact with any plumbing issues. So professional. Really great and trustworthy.

We had a small leak coming from our upstairs bathroom, their employee replaced the part and wax ring around the toilet, but DID NOT TIGHTEN the connection properly. This resulted in a much larger problem and leak than we had initially, and caused much more damage to our downstairs ceiling. We called the plumber immediately after explaining that something wasn't right, but he belittled my wife and basically blew her off three times. It was only when I called and insisted that he go back to check that he did, saw that he screwed up, and fixed it properly. Oh, and they refused to do anything about the damage to the ceiling below. With so many plumbers in the area, NEVER USE THIS COMPANY FOR ANYTHING.

Since purchasing and restoring an 1890 Victorian home 25 years ago, we have worked with a variety of contractors on many home repair projects. Some of those experiences were good, a few were great and a few were disappointing. Our recent selection of Miller Ranney Cantrell Plumbing to repair a major sewer drain problem however was one of the best contractor experiences we have ever had. From our initial meeting with co-owner Mark Cantrell who clearly explained the proposal and steps needed to correct the problem to cleaning up the yard afterward, the entire project went smoothly and with almost no disruption to our family. Everyone on the crew was professional, friendly, knowledgeable, hard working, and clearly wanted to do the best job possible for us. Even with a large project involving five workers and a giant backhoe, when finished the cleanup was done so well it was hard to tell anyone had been here. Our experience with Miller Ranney Cantrell Plumbing was one of the best contractor decisions we have ever made. We will definitely use them again for any plumbing projects and will highly recommend them to friends and family.

Unprofessional and incompetent. The office manager likes to argue and won't listen to you or let you talk. The plumber was rude and condescending and did not fix my original problem. Another plumber had to be called out two months later to fix what this Miller-Ranney plumber did not fix. They are not welcome in my home.

I am very picky about what contractor I let work on my home. Unfortunately, most contractors can not perform their job to my expectations nor to my level of attention to detail.

I am HAPPY to say that Miller-Ranney Cantrell did a WONDERFUL job replacing my water service line. I obtained three quotes from licensed plumbing professionals. Miller-Ranney Cantrell's price was very fair and the work performed was flawless. Everyone I spoke to at this company was friendly and knowledgable. The receptionist/scheduler that I spoke to on the phone was great. Tom Ranney was able to come to my home and give me an estimate within a few hours of me calling and was very knowledgeable and friendly. The crew that arrived to perform the work was very hard working, considerate of my home and property, knowledgeable, and friendly. Their level of attention to detail was impeccable!

Keep up the great work!

So many people wrote not to use this company and if I could give 0 stars I would. I have never seen a company care so little about doing their job. You pay them to come into your home and do nothing.

I had someone come in to fix a toilet. Second time already. It runs water continuously into the bowl after a few flushes, so we keep the valve off.

First guy goes in. Is there for just about 10 minutes. Says he fixed it and it was parts put in incorrectly. I'm cool with it, happy to have a working toilet finally. About three flushes in and the same thing happens again.

I call and then send a Drake out to fix it. I thank him for being there. Maybe 3 or so minutes in he's got the valve on, sitting on the bowl of the toilet with the lid closed looking at the back and he says nothing is wrong with the toilet so he can't fix anything. I. Was. Baffled. This man hasn't flushed the toilet once, he's just sitting on the bowl the water runs into not even looking at it, and with his expertise claims there is no issue. Okay.

I tell him there definitely is. I wouldn't call someone to fix a toilet if it's not broken. Maybe some people do? I personally am not into that. Maybe he just doesn't know. He tells me again he can't do anything to fix it. At this point I'm done. Some people only have one toilet and if this is the kind of professional they get they will never be able to use it.

People need their plumbing to work for everyday needs. It's really not something I can just not use. I told him I pay for a reason and I really just need him to do his job. He left anyway, not fixing a single thing. He was rude the whole time. He clearly didn't care about his job. I could be a better plumber than he is because at least I know to flush a toilet before saying there isn't an issue.

If you value your time and money, don't use this company. My personal experience left the impression that they only care about saying they did a job when they really didn't.

MRC Plumbing did a GREAT job!!! The first tech that came out was unsure of my problem. I have well water & I know sometimes it takes a lot of diagnostics to find the problem. Of course it was a Friday & I was afraid I would go all weekend with no water. Without having water I was frustrated & upset. A team of 3 guys came out on Saturday & stayed all day to find & fix my problem. I REALLY appreciate all the hard work!! Thank you for being a company I can count on!!!!!

Worked with this company 3 times in the past year. They always give you a cable company estimate of time, some time in the afternoon, but give a 30 minute call ahead, which is much appreciated. The 1st time they gave the 30-min call ahead and showed up right on time. The 2nd time they gave the 30-min call ahead and showed up 45 min later (okay, no big deal). The 3rd time they gave the 30-min call ahead, showed up 15 minutes later, had to wait 15 min for our realtor to finish taking photos of the house, and charged us $80 extra for costing them extra time. When I questioned them on this it took 2 weeks to get a response, and the 2 weeks wait time ended with this explanationAs to not arriving until 45 minutes is because they were in traffic and it was an estimated time. So, in summary, it's perfectly acceptable for them to run late, but if they arrive early and aren't able to start immediately, expect for them to start adding on costs. Average quality work otherwise.

Mr. James Bond came out and worked on my disposal in my sink, he was amazing! With everything that was wrong with it he had the whole job done in about an hour! He was courtious and professional. It was an awesome experience and would recommend this company!

Around the end of Dec. I contacted Cantrell for a diagnostic after noticing water on the floor where the hot water heater is located (they did the replacement I recalled the diagnostic trip charge was about $80).The tech stated he was in the immediate vicinity.Upon his arrival the first thing that struck me as unprofessional was that he glanced at my shoes on the landing,my bare feet, and continued up the white stairs and across my hard wood floors in his muddy boots.He turned off the main water, placed his finger in the drip pan and stated it couldn't be the water heater because the water in the pan was cold. He asked me to plug the kitchen sink, fill it with water, and then unplug. We were about 5 feet from each other and when I unplugged the sink I noticed the water begin to rise in a tube in the laundry room.He suggested I remove the water from the drip pan with a towel and bucket.I placed a liner in the trash and he removed the liner stating in a sarcastic tone doesn't it make sense? (to remove the liner). He wrapped up by stating it would cost $140 to snake (plus the trip charge fee), to call in the am, and left, all within 15 minutes tops.I resolved with drano.On 1/18 I received an invoice for $265.At 4:43pm I called the office and spoke with an Eleanor who stated that can't be right....we charge $70 for the trip charge and $68/hr for services. She said the trip charge could sometimes double on weekends..understandable but still didn't add up($140, $208 tops).She asked for the initials on the description, I told her TR, she responded oh, the owner I will have to call you back on Monday. No return call but I received a duplicate bill with $265 highlighted in bold.I contacted several plumbers and their response was a $265 15 min diagnostic trip charge was far from standard, even excessive. Inconsistent pay practices? Beware

Employ very reckless drivers, will never use this company for my plumbing needs in the future.

Amazing service! Fast and punctual as well as very personable yet professional! Thank you Adam for your help with our plumbing issues. You were outstanding and I just wanted to express my appreciation

Liars. Dishonest scheduling team. The woman, Dee-Dee is amazingly rude and I'm surprised they make any money with her answering the phones. Lies all around and I can see why there haven't been any positive reviews in the last few years. Don't trust this company!!!

We have had now 3 service calls with these guys and they are top notch. Truly professional, knowledgeable - it’s like we have a new house thanks to them. Cannot endorse these guys enough!! Thank you!!

Thank you, thank you for your response to my call after a water line break. They sent employees to fix the problem the same day I called them. I so appreciate that they responded quickly to my call for help.

Fantastic service. Friendly

Tenants put paper towel down toilet an backed up entire system. He got it an didn't take long.

Very good service. Friendly, professional and leave you home as clean as when they arrived.

Great service and kind staff!

Great plumbing company