Best Water Heater Installation And Repairs in Cleveland OH

On 8/17/2020, we contacted H. Jack for our tankless water heater because it was leaking. We were told someone could come out that afternoon but they were clear there was a $135 diagnostic fee to determine the problem. The reason we called them is because when we purchased the home their sticker was on the unit and we felt, they would be best to handle the problem since either they installed it or serviced it prior to our living here. Surely, they would have great details about the items they installed or serviced.

I want to inform you that my husband has high intelligence in the areas of mechanicals as he is a mechanic (retired only personal projects now) and during his employment he was certified in plumbing, electrical and carpentry. But this is a tankless system that he is not familiar with how they work internally but he had done his research and had already replaced the pressure release valve and adjusted our water pressure prior to contacting H. Jack to get the professionals to correct the problem. Mind you the unit does not have a problem heating; just leaks.

Now our tankless system has a copper pipe extended beneath the pressure release valve and when it leaks, it leaks right to the floor. We don't know how long it was leaking because we have an Everstone basement floor that does not show water very well and it wasn't until we had a piece of cardboard near the floor of the unit that we discovered the leak. Our first question was knowing that these units leak from the pipe, why would H.Jack (since they either installed or service prior based on sticker) not have recommended not to leave this pipe open to drain right to the floor and made some sort of suggestion that would have diverted a potential problem such as this. The amount of water that drained is so much that it can not be captured in a bucket because it would overflow so my husband put a fitting at the end of the pipe and attached a water hose that is directed to our sump pump to drain the water there.

The technicians diagnostic was a follows: He never opened up the unit, did not touch it and he said, it could possibly need a cleaning. So that is where your $135 goes... on a possibility, not towards any service and this was said within in less than 5 minutes of being in our basement. I thought diagnostics meant evaluating and determining what was needed to correct the problem, not guessing?

OK, so the first thing he did was replaced the units' pressure release valve which did not resolve the problem (which my husband knew since he had already done this), so we had gone along with the cleaning since the unit had not been cleaned during our time in the home. So they send for another technician to assist in the cleaning. Apparently, the first technician had very little expertise in the units (yet he is diagnosing the problem) and the other technician must have been there to evaluate and determine the thoroughness of the cleaning, maybe he was the expert.

OK, pressure release valve replaced - check! Unit cleaned - check! They also did a water pressure test which came up to 140 psi and the valve they installed accepts 150 psi. Still leaking?????

$525.00 later, we still have a leaking tankless hot water system and apparently the diagnostics did not work. So much for experts. The next recommendation is to change the pressure valve to the Main to our house, that would be an additional $285.00. Well, no more. We told them to leave...We have been H(igh). Jacked out of enough money.

My husband feels they were going to push every option until it got to a point of wanting to replace the unit itself and that would have been thousands of dollars trying to fix an issue and then they would say, you need a new unit.

My recommendation is to find another company. But before they say they don't have a record of our service. Invoice #250245 ($135) & #250244 ($390). Cleaning = Vinegar and water and brushing.

I do not recommend.

Im in the Strongsville area & had a problem on a weekend. Hank went out of his way to help me with my plumbing problem. His kindness and concern was greatly appreciated. The plumber who came out was a very nice guy who was genuinely concerned with fixing my plumbing. He was very good at what he dose. Everything was done in a professional manner. In a short time my problem was fix at a very reasonable rate. I would recommend Hank Klink Plumbing & his people to anyone.Give them a try ! BILL

Amazing plumber, he came and fixed a problem and I had a second problem afterwards. He came back without hesitation and completed the job as soon as possible. Very polite and curtious! There’s a reason he’s always busy :)

Robbie was absolutely outstanding! Highly recommend him for your next plumbing job.

This guy is amazing! Truly an honest business, and I am glad to have my work serviced by this company.

I needed a pressure valve regulator on my main water supply and thermal expansion tank replaced. I was offered a very fair and competitive price for the job, and couldn't be happier with the results!

No more banging when using hot water or major appliances, and my pressure was reduced from 120 to 55-65 PSI.

Its been weeks now, and there has been no leaks, and no signs of increased water pressure.

Very polite, honest, and just a low-stress process.

Thank you!!!

The professionalism of this company is second to none. I was pleased with them right at the beginning, but I think in the middle of it, Wyatt Works and myself found ourselves involved with a project that none of us really wanted to deal with anymore. Wyatt Works really went above and beyond to accommodate my needs, rescue me from a very difficult situation and get what I needed done when I needed it. I had nearly everyone involved from the Wyatt Works team and during the happy moments and frustrating moments their professionalism with following through with commitments was beyond exceptional. A big thank you to Bryan, David, Ricky, Luke, the girls taking my phone calls and Larry for being the guy at the front lines of the situation and getting things buttoned up. Though my situation became frustrating to no fault of them, I am overwhelmingly thankful for everything they did and I will be recommending this company and look forward to use them again if in need of a professional, knowledgeable and quick to respond plumber. Thank you Wyatt Works!!

We had a good experience with Tim Hatzidakis this morning. He is a very honest and knowledgeable man. There was no high pressure on doing the pluming work. Good information and very honest with his advise. I would recommend him for any work.

Horrible customer service

Technician was very knowledgeable and very professional and satisfied the repairs in a timely manner.

Called on a Sunday after my 2 year old nephew put a toy down my toilet. Domenick was over within 15 minutes and quickly fixed our bathroom. He is very professional and friendly! Will definitely be using him again in the future!

Mike the plumber was outstanding! Came out and installed and replaced a new toilet for us. Mike was extremely efficient and up front and competitive on pricing. Excellent work and excited to have a fantastic plumber with any future problems. Highly recommend!

Fast response time and was able to get the repair completed quickly.

Great service ! Fast job done right ! Highly recommended !

Awesome company. Been using g this company for years. Never dissapointed!