Best Plumbing System Installation in Cleveland OH

On 8/17/2020, we contacted H. Jack for our tankless water heater because it was leaking. We were told someone could come out that afternoon but they were clear there was a $135 diagnostic fee to determine the problem. The reason we called them is because when we purchased the home their sticker was on the unit and we felt, they would be best to handle the problem since either they installed it or serviced it prior to our living here. Surely, they would have great details about the items they installed or serviced.

I want to inform you that my husband has high intelligence in the areas of mechanicals as he is a mechanic (retired only personal projects now) and during his employment he was certified in plumbing, electrical and carpentry. But this is a tankless system that he is not familiar with how they work internally but he had done his research and had already replaced the pressure release valve and adjusted our water pressure prior to contacting H. Jack to get the professionals to correct the problem. Mind you the unit does not have a problem heating; just leaks.

Now our tankless system has a copper pipe extended beneath the pressure release valve and when it leaks, it leaks right to the floor. We don't know how long it was leaking because we have an Everstone basement floor that does not show water very well and it wasn't until we had a piece of cardboard near the floor of the unit that we discovered the leak. Our first question was knowing that these units leak from the pipe, why would H.Jack (since they either installed or service prior based on sticker) not have recommended not to leave this pipe open to drain right to the floor and made some sort of suggestion that would have diverted a potential problem such as this. The amount of water that drained is so much that it can not be captured in a bucket because it would overflow so my husband put a fitting at the end of the pipe and attached a water hose that is directed to our sump pump to drain the water there.

The technicians diagnostic was a follows: He never opened up the unit, did not touch it and he said, it could possibly need a cleaning. So that is where your $135 goes... on a possibility, not towards any service and this was said within in less than 5 minutes of being in our basement. I thought diagnostics meant evaluating and determining what was needed to correct the problem, not guessing?

OK, so the first thing he did was replaced the units' pressure release valve which did not resolve the problem (which my husband knew since he had already done this), so we had gone along with the cleaning since the unit had not been cleaned during our time in the home. So they send for another technician to assist in the cleaning. Apparently, the first technician had very little expertise in the units (yet he is diagnosing the problem) and the other technician must have been there to evaluate and determine the thoroughness of the cleaning, maybe he was the expert.

OK, pressure release valve replaced - check! Unit cleaned - check! They also did a water pressure test which came up to 140 psi and the valve they installed accepts 150 psi. Still leaking?????

$525.00 later, we still have a leaking tankless hot water system and apparently the diagnostics did not work. So much for experts. The next recommendation is to change the pressure valve to the Main to our house, that would be an additional $285.00. Well, no more. We told them to leave...We have been H(igh). Jacked out of enough money.

My husband feels they were going to push every option until it got to a point of wanting to replace the unit itself and that would have been thousands of dollars trying to fix an issue and then they would say, you need a new unit.

My recommendation is to find another company. But before they say they don't have a record of our service. Invoice #250245 ($135) & #250244 ($390). Cleaning = Vinegar and water and brushing.

I do not recommend.

Nick our service technician is great. He is very courteous and conscientious about his work. That's why we use Smylie One. Because they are number One in heating, cooling and plumbing!!

Im in the Strongsville area & had a problem on a weekend. Hank went out of his way to help me with my plumbing problem. His kindness and concern was greatly appreciated. The plumber who came out was a very nice guy who was genuinely concerned with fixing my plumbing. He was very good at what he dose. Everything was done in a professional manner. In a short time my problem was fix at a very reasonable rate. I would recommend Hank Klink Plumbing & his people to anyone.Give them a try ! BILL

I saw excellent reviews on google search result for a plumber near my home in North Royalton, but I was not so sure; nevertheless, Mr. Kamran responded after I called for a service. WOW, he deserved nothing less than a 5-star rating! Mr. Kamran came to my house twice and spent nearly 6 hours to fix the leaky/drippy jacuzzi faucets. As an engineer myself, I tried twice to replace the defective cartridge without success. It was an extremely difficult job and I commended the attitude of Mr. Kamran - only a satisfied customer is a happy customer. Obviously a happy customer is a returning customer in the future. He also recommended adding a switch valve in the pipe entering my house from ground in my basement. Again, an excellent suggestion and job. The fees are very reasonable, for the amount of time and care he puts into the work. Thank you, Mr. Kamran.

Was on time and handled the installation quick and efficient.

Sean is the best and he totally rescued us from a terrible sewer problem. He took care of us quickly and so thoroughly and walked us through the entire process. He took the time to clear our pipes like no one else ever has. It is obvious he loves his work and he provided great service and he and his team are all very pleasant to work with. Very reasonably priced. Sean is our hero and we now have a new plumber for life. We couldn't be happier!

Dan Pateska,
Thank you from the bottom of my heart! Your a true Gentleman! I was out of town on business and my wife called to tell me the sewers backing up. She called a Rooter company and after 1500 dollars it was still flooded. They told us our sewer would collapse at anytime. They wanted to replace it for 28,000 dollars. I found First Choice Plumbing and there technician Dan came out promptly. He not only got us draining but re-assured us the sewer was fine. He used his camera scope and even emailed the video to me as i was out of town. He said it was a soft blockage probably from femine products as i have three daughters. I cant thank First Choice enough for their integrity in such a steessful time. I will definitely refer them to anyone who needs an honest plumber.

WyattWorks was easy to schedule an appointment with and kept me updated on my technician’s arrival. I needed my natural gas grill connected to my existing natural gas line outside of my house. Kevin brought my line up to code and got my grill up and running in no time. Very pleased with the technician and the company. Thanks again!-Erin

Andy @ Plumb Nation is literally a lifesaver. He was able to help us diagnose our issue over the phone to stop our water overflow from ruining the house foundation, then made it over quickly to help fix the root of the issue. He is honest, fair, knowledgeable, and best of all - he's small local business with a wonderful family!

They were easy to schedule. They showed up on time and completed the scheduled repairs. Very pleasant and easy to work with. Would use them again in the future.

Fast response time and was able to get the repair completed quickly.

Amazing company highly recommended!! They came out fast, got the leak fixed and their prices are very reasonable!! Definitely give these guys a call before ANY big box company!!

I had an appt for 12:00 pm today to meet the plumber at a rental. At one o'clock I called and he said he was on his way. We waited... waited...waited. Decide to go grab some food ..not that far away. They came and left quickly before we got back which wasn't that long. The tenant said you should wait they'll be right back but they left anyway. The plumber had my number and my husband's number and never called. He told the tenant they would return on Thursday or Friday cause he didn't have the part...which is fine but he never went to the basement to snake the drain. When I asked why they left without calling us...he had our contact information...especially after we had patiently waited for them, he said find another plumber and hung up. This was Main Man Plumbing!