Best Water Heater Replacement in San Jose CA

Matthew informed us if his arrival time in advance. He was very pleasant and talked us through the procedure and quoted the price. He wore booties when in the house and didn’t mind that we watched what he was doing. The next day, the seal was not tight so we called again and Matthew arrived within the hour, applied a bead of putty to all contacts and the result was no leaks. Matthew is a credit to Mike Counsil Plumbing and should be recognized for his professionalism and respect for the customer’s comfort and property. We would request Matthew again if the need arises.

Excellent service start to finish!

Local Rooter was professional and provided a reasonable quote. I had a clog in the main sewer pipe going out from the house to the street via the clean-out in the driveway. Duey came by on time. He brought out his pro industrial equipment and explained what he was doing and the expected problem and solutions. Much appreciated for their service once again! Very Quick, on time and friendly.

(Translated by Google) Excellent

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عالی

I called Bueno one morning because our tenant said the hot water heater stopped working. Jimmy was there in a matter of hours. He did a fantastic job diagnosing, getting the new water heater and installing it all in the same day! Also, Jimmy was especially good at explaining the problem & diagnosis, alternatives to fixing the issue, price options, installation timing, etc. I recommend this company and would definitely use them again myself!

Very responsive and great communication. Hector was really professional and explained everything to me. Very happy with their service and would definitely use them again. I’ll be asking for Hector

My review is based on scheduling and fees. JENNIFER scheduled my non-emergency appointment for 6 pm - 8 pm. I promptly provided all requested information. After coordinating with my landlord ($55 fee if you're not the homeowner), I provided my credit card information; AMBER would not take my credit card information before connecting with my Landlord. I received a call back from STEPHANIE to tell me that there is a $100 emergency fee for my appointment. I asked her why JENNIFER said there is no emergency fee for my appointment. STEPHANIE told me that their staff GAVE AWAY MY APPOINTMENT and I have to pay the fee. She said that it took a long time for my landlord to call back. This long time is less than one hour. If this is Mr. Rooter's perception of time, how much will they bill for their TIME to work on job? After expressing my disappointment, STEPHANIE was merely accepting of it. She never apologized at all. It would be better had they told me about the additional fees BEFORE they took my credit information. She didn't even give me a new appointment time. There is NO VALID EXPLANATION for the additional $100 fee. Nothing else changed since JENNIFER gave me the non-emergency appointment for 6 pm - 8 pm. I do not recommend this business due to lack of transparency and honesty.

Genmor Plumbing - San Jose is a great company for all your plumbing needs. They were able to fix our emergency as soon as possible and I would highly recommend them.

Thorough, friendly, and available in Christmas. Really took the time to explain the underlying issue causing our repeated clogs (hint: the previous resident of our condo was a DIY type). Very happy with our experience!

Best Bay Plumbing has excellent integrity and fair pricing. Today Bay Plumbing repaired my Hot Water Heater. I contacted two other well-known San Jose Plumbing companies before contacting Abel from Best Bay Plumbing. The two well-known companies just wanted to replace the Hot Water Heater since it was ten years old. However, thank goodness for google-searched, I knew that the Hot Water Heater still had good and needed the Theormalcouple replaced. So, on a whim, I left Best Bay Plumbing, and the answering service indicated that a response would be within 15 minutes. Abel contacted me in ten minutes; I shared my issues and what I thought needed to be done, and how a quote to have the Thermocouple replaced. He asked me to send him a picture of the Hot Water Heater so he could provide me with a quote. Sergio arrived on time, was friendly and got to work ASAP, and cleaned up after he was done replacing the Thermocouple. Glad I found Best Bay Plumbing, and now we have hot water.

We had a gas line leak going to our stove. Within 4 hours someone came and got it fixed. Very professional and kind. Definitely recommend.

Awesome Service Guyz and very professional as well as the office Folk.

not recommended. 1. wanted to charge more for what was included in original bid for water heater R&R. and 2.not knowledgeable to fix a clogged sink issue suggesting the pipe needs to be torn down and replaced and asking for more money when another plumber took 5 mins to resolve the issue the next day. 3 charged credit card on unauthorized charges. beware!

Great job, went beyond expected when a small problem showed up. Great solution used, no question.
Will recommend to friends and use again.

I had an issue with my bath drain stinking for the last two months. Two appointments and $250 in warranty call charges (each for about five minutes with so called technicians who claimed the smell was just something random and would go away if I pour hot water! Yeah right ! ) led to no changes and my bath stinking everyday and the wife cussing every day :) Finally , I called Giovani to check it out. He quickly identified the issue and spent time explaining what was going on. Trust me , this man knows plumbing. He’s the best out there , takes extreme pride in his workmanship and his customer service is top notch, very rare to find qualities in today’s world. And if you are lucky enough , you will have the added bonus of chatting with him about just any topic on earth. I had one of the most interesting & impromptu conversations about “Culture” and I was so refreshed with his perspective on life! I joked that he should have his podcast! ( Seriously though , he should !). Hire him for his professionalism, eye for detail , obsession over customer satisfaction & honesty. You will not be disappointed.

First time customer and the service was outstanding. By that I don’t just mean our problem was fixed. I mean it was fixed professionally and courteously. Allstar Plumbing does deserve all stars based on our experience. Getting saved as a contact in my phone means the service rated quite high.

Very polite and thorough inspection and assessment of the problem.

I just call to ask why my email isn’t working to ask for a quote and he literally started yelling at me for no reason. Is this how to treat customers with questions?

Gogo Rooter Plumbing went above and beyond to take care of our needs, responding quickly within 24 hours. Their management displayed exceptional diligence in making sure the job was completed with efficiency and accuracy - an admirable accomplishment!

The kitchen/Laundry drain clogged on a Sunday morning. I called and they actually answered the phone. An appointment was scheduled for Monday at 9 to 11AM. The technicians showed up at 9:30 and the job was done at 11:00. They were professional and meticulous with the job. Couldn't be happier. It is great to have a reliable plumber in the rolodex.