Mr. Rooter Plumbing of San Jose

Great service! Nick was awesome. Came over and helped when we had an emergency with our water heater. Wonderful customer service!

Brian was our plumber and he got both jobs done without a problem. He was thorough and courteous. we’ve already hired him back to do another job!

This company is a gem. They fixed a problem in my bathroom with care and professionalism rarely found in this area. I cannot adequately express my appreciation for their service. Fast response and excellent work that fixed my problem. I am very appreciative of the excellence they provided

Sewer drain cleanout. Brian was kind & curteous! Came out on time & did the job fairly quickly. All plumbing is working well. I would recommend Mr. Rooter very highly!

Brian Eccles was knowledgeable and thorough. He answered all my questions clearly and fully.

If you're willing to pay a premium, you can utilize their service, which is significantly overpriced.

They were on time and very professional. He gave me three options to fix my problem. The job was completed in a timely manner and clean up was great. I would definitely use Mr. Rooter again! Thank you Brian.

I called on a Friday at 4pm and Brian was on his way home. He chose to stop and help me out with a free estimate for a water softener system fix and a water shutoff valve even when he was supposed to be off work. He was courteous, nice, and did not hesitate to offer genuine advice and explanations. Would highly recommend Brian and the company, very quick to respond and kind.

Brian was great! Good knowledgeable plumber and very nice guy too. Good workmanship, clean, honest and got the job done!

We worked with Brian, who was awesome! He was incredibly knowledgeable and helpful. He was patient and did a great job explaining everything/answering our endless questions. He even worked hard to truly understand the root cause of our problem and identified that a cap was left in the pipes! We now feel confident in the decisions we made with Brian's guidance and were able to resolve the true problem. Would definitely call Mr. Rooter in the event that we have any more problems! Highly recommended!

Great experience! I called for an urgent shower stopper issue, and someone was at my house within 3 hours. It was a tricky job and the tech was having some issues getting the part installed so a manager came out on his way home to provide some additional support. The matter was resolved in the same day. Thanks, guys!

Friendly and prompt service. They responded quickly within 1 hour of my cry for help. My technician was knowledgeable and gave me advice to avoid future problems. Would call them for help again.

The Mr. Rooter representative showed up right on time, looked at the situation and quoted the job. After approving the quote he quickly move to clear out the drain associated with the garbage disposal. Problem was fixed, no fuss in less than an hour.

In under 20m from when I called (on a Friday afternoon), there was someone at my house to diagnose the blockage in my sewer line, give me all the options with no hard sell, and in the end, fix my problem. I got a very detailed invoice, with lots of information and pictures, and the site was left in better shape than before the work. I'd recommend the San Jose branch without reservations.

I had Alex Senegal arrive today on schedule as the service technician. I was
exceptionally pleased with Alex both for his knowledge, service excellence, and professional manner. He represents Mr. Rooter at a five star rating.

I would use Mr. Rooter again and would also recommend Alex as someone to ask for due to his excellent service.

Good job Alex!

My review is based on scheduling and fees. JENNIFER scheduled my non-emergency appointment for 6 pm - 8 pm. I promptly provided all requested information. After coordinating with my landlord ($55 fee if you're not the homeowner), I provided my credit card information; AMBER would not take my credit card information before connecting with my Landlord. I received a call back from STEPHANIE to tell me that there is a $100 emergency fee for my appointment. I asked her why JENNIFER said there is no emergency fee for my appointment. STEPHANIE told me that their staff GAVE AWAY MY APPOINTMENT and I have to pay the fee. She said that it took a long time for my landlord to call back. This long time is less than one hour. If this is Mr. Rooter's perception of time, how much will they bill for their TIME to work on job? After expressing my disappointment, STEPHANIE was merely accepting of it. She never apologized at all. It would be better had they told me about the additional fees BEFORE they took my credit information. She didn't even give me a new appointment time. There is NO VALID EXPLANATION for the additional $100 fee. Nothing else changed since JENNIFER gave me the non-emergency appointment for 6 pm - 8 pm. I do not recommend this business due to lack of transparency and honesty.

We had a serious underground leak at our commercial building, the San Jose water company came out and shut of ALL water without informing anyone! I had about 80 employees with no bathrooms or running water in the middle of the week! Mr. Rooter Plumbing was excellent! the customer service was awesome and the plumber that came out went over and beyond for our building at very fair prices!!!!! we will definitely be referring and using Mr. Rooter again! THANK YOU MR.ROOTER PLUMBING

He was polite, efficient. He offered me options & I got to choose the one I wanted. He was quick & cleaned up after himself. Very nice young man named Brian.

I only gave them one star because I had to. This company is so disrespectful. I booked and appointment Thursday between 4pm and 6pm. 6:05pm no one showed yet. I text the owner no response. 7:05pm I left the owner a voicemail stating no one showed. It's now Saturday and no one has gotten back to me. I also looked up bad reviews and found a few one stating this company over charges and one where they stated work was needed to be done but was not needed. This company is not in the BBB. Please do your research before hiring this company.

This company is a big scam. I called yesterday to see if they have free estimate for inspection, but the lady said there's $50.00 fee for inspection. I agreed then she asked what is the issues? I told her per property inspector, ABS drain lines in master bathroom and kitchen are cracks and leaks. There's a young guy showed up next day, I showed him the pictures of those 2 drain lines from inspection report. He went down to crawl space then came up within 5 mins and told me I need to pay for additional fee to inspect the kitchen. He said the $50.00 is only for him to show up not for inspection. I don't pay $50.00 just for someone to show up. This is very unethical and dishonest company!!!!! Please be careful with this company..

Had a leaky toilet flush. The team from Mr rooter turned up earlier than expected and were able to talk me through the problem, the various options available, and then managed to fix the issue within 1 hour. They also have a 1 year warranty for the parts they've fixed, which was reassuring

Fixed asap and great convo skills, got right to work and cleaned up the area! Excellent service will use again!!!!

Thank you Austin

Mr. Tom Armbruster was the second technician sent out on the second day. He was calm, patient, and extremely helpful in solving the problem left by the first responder. The first responder was not from Mr. Rooter but their helping company who responded because the original appointment could not be kept by Mr. Rooter. It was a night and day experience for me. I highly recommend Mr. Tom Armbruster for any and all work as he was courteous, knowledgeable, direct and courteous. He explained everything and made his suggestions and put it all in legible writing.Plus he picked up after himself and left the area clean and dry unlike the original responder. Thank you Mr. Tom Armbruster. I wish you continued career success.

Mr. Rooter called back the first and said no one would be able to come by tonight. Few mins. later another person called and said Ruben would be onsite within the hour. Ruben came a little later than an hour but Ruben was very polite and professional. He took care of the drain problem within 30 mins. of arrival. Would use Mr. Rooter again and recommend them.

I had Ruben come out to my house on an emergency at about 2am in the morning. My main line that runs out to the street broke and caused flooding. Ruben did everything he could at that time so that we could make it through the night/morning. Gabe also came out to assist. Ruben returned at 8 am in the morning to continue to fix the broken pipe and get us back to normal. Ruben worked as quickly as he could under inclement weather, he was on time, knowledgeable, friendly, and answered every question I had. I highly recommend these guys. I am forever in there debt for getting me through what could have been a huge disaster.

Great communication and prompt service!...

Sal did an excellent job for us. He arrived on schedule and completed his drain cleaning within 30 minutes. He was pleasant to work with and highly professional.

Freddy P. Was great! From arrival to departure the job took less than an hour. Freddy was prompt, professional and very courteous. I would highly recommend Mr. Rooter Plumbing to anyone.

Fast response time. Marcus was friendly, professional and took the time to explain the problem and how he was able to fix it. I'll definitely turn to him again when I need a first-rate plumber.

Bruce and Henry came out to snake our drain, ended up having to do that twice, and installed a clean out. Someone, maybe prior owner, had flushed a bunch of wipes (a no-no!). Repairs were done on the rainiest, coldest days so far this season (Jan 2018). They were great to work with in spite of the conditions.

Excellent service and response time. Marcus did a fantastic job and wasted no time. He was very pleasant and I would definitely recommend Mr. Rooter for any plumbing job.

My man Ruben Gonzalez came out and explained the situation clearly and concisely. He was a great help and I got my drain problem solved in record time. Great service!

very satisfied with the work done by Shawn from rooter hero plumbing. very promp and professional
and i will will recomend this company to any one needing plumbing work done. very fair priced which
means a lot when prices have gone ridicilous .

Arrived when promised. Finished when promised. Outstanding job. I would request him for my next plumbing requirements. At the end of the job He cleaned everything to spot less. Thank you Marcus

Brian E. from Mr. Rooter was very friendly, patient and professional ...a good problem solver when it came to assessing my plumbing issues.

I don't know where they got this thug. He is very rude. Use a profanity in when I tried to tell him how to access the main drain on the ground. Roto rooter should be ashemed for hiring this guy. Will never call this company again.

Super responsive, finished very quickly, good communication, and most of all super friendly! Thanks Ruben and will recommend you to our friends.

Giovani did an expert job. He was thorough, responsive and offered excellent customer service. He offered above and beyond service.

Quick to respond to my call. Gave a quote on site before starting the job. Did a good job clearing a blockage deep in the pipe.

Our service person, Johnny, was very knowledgeable, and a pleasure to work with.

Mario provided very fast service. He showed up on time. His customer service was excellent.

Perfect service. Friendly, knowledgable and helpful.
Reasonable prices. Any time again.

Our go-to plumbers. Always on the spot!

Super helpful! Took the time to really explain the issue and went well beyond what was needed! Thanks Gilbert!

JOB WELL DONE!! Many thanks to all of you for your hard work

Tony was very efficient. Great service.

Fast service and work well done

Excellent, professional service.

I recommend anyone to use them.

Highly professional and timely service!

Flawless service.