Description
Searching a nearby local plumber or HVAC technician in San Jose area? Rooter Hero Plumbing & Air offers emergency plumbing repair, drain cleaning, HVAC maintenance, ac repair, replacement & installation services in San Jose, CA and all nearby towns. Request plumbing service or air conditioning service in San Jose and all nearby towns now.
SERVICES
A/C preventive maintenance, A/C system dismantlement, A/C system maintenance, A/C system repair, A/C system vent cleaning, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Portable A/C services, Repair HVAC, Thermostat installation, Thermostat repair, Ventilated ceiling installation, Ventilated ceiling repairs, Air Conditioner Unit Replacement, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Pool plumbing repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, 24 Hour Service, Air Conditioning Replacement, Air Duct Cleaning, Air Duct Replacement, Bathroom Plumbing, Broken Pipe Replacement, Clogged Drain Line Cleaning, Clogged Drain Repair, Commercial Plumbing Repair, Drain & Sewer Repair, Drain Inspection, Emergency Drain Cleaning, Free Camera Inspection, Furnace Maintenance, Furnace Replacement, Gas Leak, Heating & Cooling, Hvac Service, Hydro Jetting, Installation & Replacement Services, Line Replacement, Plumbing, Plumbing Emergency, Plumbing Installation & Replacement Services, Plumbing Services Residential, Preventive Maintenance, Repair & Maintenance, Service Call, Sewer Emergency, Sewer Line Issues, Sewer Line Repair, Slab Leak Repair, Trenchless Sewer Lines Fix & Repair, Video Camera Inspection, Water Heater Repair, Water Heater Replacement & Repair, Water Leak Detection,
Reviews
Kedar Palsule
7 months ago
Angel V. Was great!Our original kitchen sink plumbing was a mess and needed an overhaul. Angel was on -time and did a very professional job. He improved the design, tested it twice and even explained the reasons while giving trouble-shooting advice for the future.We will definitely be calling on him for future plumbing issues/ preventative maintenance.
Alexa Kaskowitz
4 months ago
Rooter Hero came out very quickly and repaired our shower. They did a great job in a complicated job. It took two days but they were very efficient in getting it done as soon as possible. Juan on the first day tried to fix the shower but turned out the project was bigger than anticipated. He was efficient and did a great job. Next day, Hector came out and did an amazing job! Was very fast, professional and excellent! Even cleaned up after! Will definitely choose Rooter Hero again for our plumbing needs!
Xiang Xiao (BadRomance)
2 months ago
We have a three-level townhouse. On Friday night, we suddenly encountered a nightmare-like issue of sewage backup. A large amount of waste came up from the sewer and flooded the toilet and shower on the first floor. The bathroom on the first floor was very dirty, and the entire first floor was almost uninhabitable. Rooter Hero sent David Moreno to help us solve the problem at 9 am the next morning. David is the best technician I have ever seen. He worked very professionally and passionately, and he helped us contact the HOA, camera man, and heavy-duty drain cleaning. He even went above and beyond by cleaning the bathroom very diligently, even though it was not his job. My wife and I are very grateful to him and Rooter Hero!
Michael Pereira
2 months ago
Making the appointment was very efficient and quick because they had all the information they needed from previous appointments. Arrival was timely with adequate advance call as to when Ernest would arrive. Ernest was very knowledgeable and very conscientious to make sure the job was done properly. I have used Rooter Hero several times and have always been very satisfied with the service. Highly recommended!
michele vitarelli
3 weeks ago
I am delighted to write a positive review for David Moreno, a plumber who was able to successfully unplug our backed up sewer line. We had tried two other plumbers in the past, but they were unsuccessful in solving the problem. David, on the other hand, arrived on time, was very professional and able to explain the problem in clear terms.David's expertise and dedication were evident from the moment he arrived. He quickly assessed the situation and got to work. He was extremely thorough and persistent in his efforts, and was able to resolve the issue much faster than we had anticipated. We were so impressed with his work that we didn't hesitate to recommend him to our friends and family.In addition to his impressive technical skills, David was also very affordable. He provided a clear and honest breakdown of the costs involved, and we felt that he went above and beyond to ensure that we were satisfied with his work. We were truly grateful for his efforts and would gladly recommend him to anyone in need of a skilled and reliable plumber.David works for Rooter Hero and we believe that he deserves a raise and promotion for his excellent work. We wish everyone in the industry was as professional and dedicated as David. We will definitely be calling him again if we ever need any plumbing services in the future. Thank you, David!
Natasha Flaherty
a week ago
Rooter Hero Plumbing and technician Marco Cantero provided us excellent service today. We were thankful that Sunday afternoon service came at no extra charge. Marco was kind and informative, and knew what he was doing. He got the job done quickly and everything was within the estimated price. Very much appreciate all of your help & education today! Glad that we had appropriate clean outs at our house!
Larry Shifman
4 months ago
We had a nasty toilet clog that the plunger wouldn’t fix. Jimmy showed up with a smile, explained the process and fees and quickly got to work. The cost seemed fair and reasonable. He got rid of the clog and was very clean and efficient in the process. I highly recommend and thanks for your help.
BetzBookkeeping
a week ago
David Sanchez was prompt, polite, very knowledgeable and an all around nice guy. I will ask for him again. He did an awesome job. We discussed other things that might be helpful to consider down the road. We elected not to do a new clean out, only because we have earmarked the money for other repairs. When we choose to do further repairs, we will definitely look for David's help.
Dad In Action
5 months ago
This company is awesome! Came out quickly to fix a pretty big clog in my toilet drain. Had it done in seconds and price was outstanding! Will definitely be using them again for any plumbing work I need! UPDATE: Had a back up 2 days later and they sent David out to check it out. He did a check and made sure it was clear again. Did I say this company is awesome! Thank you
Michael Sanchez
4 months ago
A couple of months ago I had a plumber, contracted by Home Depot, replace a defective toilet with a new one; that new toilet recently backed up. I looked online for a good, licensed plumber and found Rooter Hero plumbing. I had bad luck with a handyman doing work ay my place. David from Rooter Hero came out that night to assess the problem. He noticed the clog in the clean out and that the flap at the bottom of the clean out was installed incorrectly. David used a bladder to clear the obstruction, but also noticed the water flow wasn't as fast as it should be when the toilet was flushed. David suggested that my old clean outs be replaced with new ones; I agreed for the work to be done and signed a work order. David came out again to begin the work of replacing the old clean outs with new plastic ones; Ramon worked on the clean out replacements as well. David also inspected my old plumbing under my house and saw that I have old cast iron pipes for my plumbing; some were rusty, and a leak could be starting. He suggested I have them replaced with new plumbing. Juan, the field manager, visited me, observed my plumbing, and discussed the work, the warranty, and various payment options. I told Juan I don't want an apprentice to do the work; he agreed. I called Juan the next day to approve the necessary work to be done. Juan came out and I signed another work order. On the following Monday, Adrian and Luis came out to replace my old cast iron plumbing with new plastic plumbing, all in 1 day. David also came out a few days later to clear a clog in my new toilet and replaced defective plumbing under my kitchen sink. The plumbers did a good job at my place and were very professional with their work. The cost for all of the work done wasn't cheap by any means, but it had to get done. As of this writing I'm still waiting for the County to come out and inspect the work that was done at my place. Hopefully it will pass with flying colors.
Amanda Damelio
a week ago
I cannot express enough gratitude to Rooter Hero Plumbing for their outstanding service, particularly the exceptional plumber, Edgar, who came to our office and saved the day. This review is a testament to their professionalism, promptness, and dedication in resolving an emergency plumbing situation that could have been catastrophic.Yesterday morning, upon arriving at my office, I was shocked to discover that all four downstairs toilets were clogged and overflowing with water, causing extensive puddles throughout the surrounding areas. In a panic, I turned to Google for help and found Rooter Hero Plumbing, who offered 24/7 emergency services and had great reviews.After explaining the situation to Rooter Hero, they informed me about their busy schedule for the day and promised to prioritize our case as soon as possible. However, as hours passed, the situation rapidly escalated. Despite cutting off the water supply to the toilets, the water and sewage backup started spewing from multiple drains and vents throughout the building, even reaching our warehouse space with valuable inventory and machinery.In my desperation, I contacted Rooter Hero again to update them on the escalating problem. To my relief, the dispatch person I spoke with was incredibly understanding and empathetic. She acknowledged the severity of the situation and worked diligently to expedite our request, pushing our ticket higher on their priority list.An hour later, Edgar, the plumber from Rooter Hero, arrived at our office. His expertise and professionalism were evident from the moment he stepped in. Edgar expertly diagnosed the problem, taking the time to show me the blockage through a scope camera. It became apparent that the clog was far more severe than anticipated, requiring specialized equipment not readily available.Edgar promptly contacted the company and arranged for another plumber to bring this enormous trailer-sized machine capable of tackling the issue. He informed me that this specific machine was booked out until next week, but he was determined to arrange for someone to assist us after finishing another job, even if it meant working after hours.Fortunately, the Rooter Hero team fulfilled their promise. Although it took a few more hours for the other employee to arrive with the necessary equipment, their arrival brought swift relief. The plumber who joined Edgar was also incredibly helpful, providing clear explanations throughout the process. They efficiently resolved the issue, demonstrating their expertise and commitment to customer satisfaction.This entire experience was an unexpected and unfortunate start to the day, but finding Rooter Hero Plumbing and being paired with Edgar was an absolute stroke of luck. Edgar went above and beyond to identify and solve the problem, while maintaining transparent fee schedules without attempting to deceive or add unnecessary charges.As someone with little to no knowledge of plumbing, I was very apprehensive about contacting a plumber. I feared that I would get taken advantage of or charged unnecessary fees. However, Edgar's honesty, transparency, and professionalism were refreshing.In recommend Rooter Hero Plumbing for their life-saving service and commend Edgar for his exemplary workmanship and dedication. They not only met the challenges of our emergency situation but also exceeded our expectations with their professionalism and commitment to resolving the problem promptly.I am forever grateful to Rooter Hero Plumbing, and Edgar in particular, for their exceptional service, and I will be calling Rooter Hero for all future plumbing services.
Sandra Hernandez
2 months ago
They are my go-to plumbing company. They remodeled two bathrooms in 2022 due to a water pipe breakage and did the remolding promptly and with excellent employees; they were always on time and respectful of our home. I strongly recommend this company, and their prices are reasonable within the industry. I also want to give Marco a huge THANK YOU for always being our Hero for our plumbing issues.
christina callahan
5 months ago
David from Rooter Hero Plumbing arrived at the start of our scheduled window time to help my mom with a leak. He found the leak right away, and to be thorough he tested and eliminated other possibilities. He provided a lot of education on the problem and wasn’t bothered by all my (many) questions. He fixed it seamlessly. I felt comfortable with his expertise and professionalism!
Nancy Mangini
2 months ago
We had to replace the sewer connection from our house to the street. This company not only did the job, they overcame code discrepancies and inspection challenges with grace and professionalism. Their crews, led by David, were reliable and courteous no matter what the challenges. I wholeheartedly recommend them for all your plumbing needs!
Michael DiTore
4 weeks ago
Had a leak under the kitchen sink. Jerry quickly diagnosed multiple issues with the plumbing and derived a solution. He then contacted his supervisor David M to ensure that he agreed woth the proposed solution. David arrived minutes later and concurred with Jerry and approved the work Jerry needed to do. When Jerry was done, David returned and inspected everything and confirmed the work was done to my satisfaction. Both Jerry and David were very knowledgeable, professional, and friendly. I am very happy with the service I received today!
Arleigh Hayes
2 weeks ago
Christian did a terrific job with snaking our drain blockage. He was very knowledgeable and friendly, definitely someone that we would be comfortable with servicing our needs. He efficiently handled the issue, double checked the results, highlighted what he found and suggested some future work that is needed. We are definitely big fans of him.
Rooter Hero staff is friendly, organized and professional! They were responsive and sent over technician promptly for our Sewerage problem. Ernest is efficient, detail and thorough. He is also patient and he explained to us how we can pursue further with a more long term solution. Rooter Hero service is above & beyond the peers.
Rooter Hero Tech, Omar M. did an outstanding job regarding our main line backup. He was, courteous, knowledgeable, arrived early, and gave me a detailed explanation of the problem and preventive measures for us to take. I highly recommend Rooter Hero Plumbing and will definitely use them for all my plumbing needs! Thank you so much, Omar M.
Everyone is different from the same company. Omar is one of the best from Rooter Heroes that I have experienced. He politely explained the cost structure for different kinds of service and made a great recommendation. He also cleaned up my bathroom sink very well. I will definitely refer to other and use him again.
Laura Williams
a month ago
Dispatcher called when our service rep was on the way and they arrived right according to their ETA. It was useful that we were able to schedule on a Saturday and get helped in the same day.Alex C. did a great job! They had little foot covers for their shoes which I appreciate and for $77 our kitchen sink got de-clogged. Alex was also helpful and willing to answer questions. We were told that there was visible gunk inside the pipes and what were other options we could consider which was helpful to know.Would call Rooter Hero again.
We had a broken drainer and clogged pipe at the same time late night. I booked the earliest appointment immediately and they send the professional plumber the early morning. Julio did a good job to diagnose and fix issues within 1 hour and gives good advices on maintaining the pipes. Very satisfying work and will call them again for any plumbing work needed.
shirley andre
4 months ago
Edgar performed excellent work. Had the work finished in no time and left everything very clean.
Also, his partner went under my 50 year old house to take pictures of the sewer pipes to verify there were no leaks. This was included in the service at no extra charge.
Daisy Corral
5 months ago
I needed a plumber asap and not only did Adrian get there quickly, but he did the job quickly and he was super professional. I was nervous to contact a plumber as they always take a while to arrive and get the job done, but I had a great experience with Rooter Hero and with Adrian! Definitely recommend him!!
Maus Stearns
3 months ago
The entire crew from Rooter Hero made a stressful situation virtually painless. They were prompt, professional, well coordinated and focused on creating solutions. In particular a well deserved 'hats off' to Juan Nava, the point person on our project, who provided clear guidance both to his crew and explanations and alternative approaches to us. Well done.
Bill Buglewicz
2 months ago
The first call to the answering service was so enjoyable and helpful. The lady took my info, found be in their system, and quickly got the call to dispatch. In less than an hour my tech was set up.The tech, Omar, arrrved on time was so kind and helpful and patient. He completed the job and helped me understand how i might be able to fix my problem on a long term basis. The immediate issue was fixed in 30 minutes. Awesome!!!
Called up early in the morning for a leak on our home's pressure regulator...had a call back soon after then scheduled a technician to come out via dispatch. Marco came out, took a look leak then explained the problem and solution. They quoted the work I think fairly (all the trades are expensive right now) and completed the job very quickly (quicker than we originally thought) and we now have a new regulator, shutoff valve and hose bib. Outstanding work by Marco who was personable and willing to spend time explaining everything as he went along. You've got a great young tech there. Thanks to all.
I called Rooter Hero for a leak in the floor of my dining room. David Morena was the tech that stopped by, and he was amazing. Very helpful and thorough. The price was also very reasonable.
Heather Wood
3 months ago
Ernest was friendly and very knowledgeable! He figured out why our kitchen sink was clogged in no time and was able to get the clog out efficiently. He was very respectful of our home and we felt well taken care of!
Chris Miller
3 months ago
Rooter Hero Plumbing always sends the nicest, most competent technicians to take care of our issues. Today, Ernest came to fix a plumbing leak and descale our tankless water heater. He was polite, very good at communicating and very competent!
Christina Loredo
2 months ago
Tony the field supervisor was great. He helped me fill at ease for such a large project. The worked under my home and outside in the front yard. They made sure to keep everything covered and clean. Everything was so pleasant from start to finish. Highly recommend these guys for any problems small or large (like mine) if you call and make sure you ask for Tony
mildred samaroo
5 days ago
Work was done very professionally. Honest crew and friendly. Quality work . We were very happy and very much satisfied with their work especially Julio. He’s the best we’ve ever had. Thank you for the great service.
Astrid Giblin
3 weeks ago
Jimmy responded to my call for 2 slow or clogged toilets. He checked the clean-out first, which was good, before successfully auguring my toilets. Jimmy was considerate of my home in terms of cleanliness - while working efficiently. What a really nice guy, too. Thank you, Rooter Hero!
Francisco did an amazing job helping fix my heating system and installing the new thermostat. He was very professional about making sure I was well taken care of and showing me all my options as well as showing me the things that were wrong and how they were fixed! Great help and would definitely call back for future repairs/installations.
Ryan Sixberry
4 months ago
Juan was excellent help taking a look at our businesses toilet and helping us with our problem. Extremely nice, professional, got the job done, and explained everything well so we understood everything going on and what he was doing to help us. Would definitely recommend their services and specifically requesting for Juan!
Gilbert Hopkins
a month ago
Rooter Hero earned 5 out of 5 stars from me. The repair work was Perfect! Our tech, Marco, was professional and proficient. Issue was resolved quickly and no clean-up to be done on my part. Will most definitely call Rooter Hero again in the future !!
Felecia Leak
2 months ago
Julio S was prompt on arrival and was able to identify the problem quickly and efficiently. He took a job I thought was going to be complicated and turned it into an easily repaired job. Great job! We will definitely call Rooter Hero for future plumbing jobs. Thank you.
Serviced technician Alexander Cardenas did a great job of: looking into the problem, snaking, then diagnosing what needed to be done. He efficiently installed a needed clean out in the front yard. He then came out on his day off and installed the clean out cover (did not have the part the previous day).Good Job,Ed
We detected a leak in our sprinkler valve and RooterHero was responsive and able to get someone to come out in 1-1.5 hrs. The call center was clear upfront that they would not be able to repair the sprinkler valve at that time but could help shut off the water valve. Julio showed up quickly and was professional and helpful in trying to find the irrigation water valve (as we did not know where it was located). It was dark and we could not locate the valve so we decided to shut off the main water valve for the night - which he did kindly at no charge. We appreciate all of his help during this emergency leak situation and will definitely use them again for any future plumbing issues.
Marco Cantero is the best plumber I have had ever! He is the best! He is courteous, serious about doing a good and complete job, did it quickly and professionally! I would not hesitate to recommend him without any reservations!
Super professionnel and on-time. Very polite. Wore shoe covers! He had to go up onto the roof to clear the drain. It was raining hard and he did not complain. Lovely manners. Very knowledgeable about his job.
Julio was prompt and provided excellent service. Incredibly friendly and walked me through the process for potential future repairs. Really enjoyed his company and expertise. Saved my day indeed!
Marco Cantero went above and beyond to help me and my family with our plumbing issues on a Sunday afternoon. He was very professional, kind and compassionate. Thank you very much again, Marco, for your excellent job!
Cicely Fernandez
a month ago
David Moreno, Rudy and Ramon were awesome! They were under our house for hours and yet came up smiling even though they were filthy dirty. Awesome team!! And when the job was finished they went out of their way to even make sure the house was cleaned. I was highly satisfied with them!
- Irene Lavoie
John J Silva
4 months ago
Called Roto Hero for an issue with our bathroom. Jonathan came down and right away let me know what he would be inspecting for and gave me the cost all up front. Very professional and clean. And the repairs were done. Thanks Johnathan for taking care of my family by doing a great job!
Bjorn Forsberg
2 months ago
Excellent service. Went through all sinks etc. to check for problem. Kitchen sink plugged and he had modern rotor, which quickly alleviated the problem. Gave instructions for preventing further problems. Cleaned up after service. Very personable.Thanks. Bjorn Forsberg
Gerald Sobeck
2 months ago
Antonio from Rooter Hero in the Hayward, CA area has been absolutely Outstanding. He always shows up on time and consistently presents me all of my options He is very efficient, courteous and professional. He and Tony are the Best Plumbing pair, ever. Both are very Customer driven.
Victor P Kimaro
2 months ago
Don't spend your money with this company! Lacks honesty!Be extremely cautious about calling them and using their marketing promotions. They did bait and switched with me, they had a marketing coupon for $77 when I gave them a call, they were quick to schedule an appointment but once they came on the property they tried to charge over 5 times the promo!
Vijay Chaudhry
3 months ago
Francisco was true professional. He took every pains to get to the bottom of the problem. He explained it in very details. He took his sweet time to fix the problem. He presented 3 different proposals.He tested the Heating system after replacing different parts. He left only after the system was working to my satisfaction.
Irene B. Thomas
a week ago
Water pooling on front lawn when sprinklers turned on. They were quick to respond, had a city inspection done, & did a great clean up. They did plumbing replacement last year of corroded, & leaking pipes, taking pix to show me as they did this time. Edgar was great handling everything efficiently & timely, explaining all last time & this time! Thank you! ??
Janette Nakamoto
a month ago
Francisco was very knowledgeable and made the entire process easy and less nerve wracking. He was friendly and informative. He was patient and answered all of my questions. He took his time to ensure everything was done correctly and that I understood each part of the process. Definitely had a good experience!
karen Bogdan
3 months ago
Antonio was very professional, we explained our problem and he told us what he was planning to do. He followed through, he also when under the house to inspect for any unknown problems. I know most people don't like to go under the house, it can be nasty under there, no major problems found. He made the effort and we appreciate that. Job well done and our drains were cleared in one visit. Thank you.
Sandy Chisholm
2 weeks ago
Alex was very friendly and professional. We highly recommend him. Prompt and efficient. We had shower drain back up and he was able take care of it. Thanks Alex
Alex came on time, wrapped his shoes so they wouldn’t dirty my floor. Very nice guy. Finished the job and tested to make sure water drain was good again. Overall a great experience with Rooter Hero. Recommended!
Eli was on time, knowledgeable and directed us to right solution. He also lowered the price from original once he realized it wasn’t as big a job. Very trustworthy.
Excellent, professional and timely service. The servicing engineer event went into crawl space to take photo and update on health and suggest steps for long term redress. Highly recommend that you ask for Hector.
I highly recommend Juan Nava for his exceptional plumbing services. Recently, he repaired a sewer line and installed a clean out at one of my rental properties, and I must say, the job was done perfectly. Even though I wasn't present on-site, Juan maintained excellent communication throughout the process, keeping me informed at every step until the City final inspection was completed. I am impressed by his professionalism and attention to detail. I highly recommend Juan Nava and his team for any plumbing services you may require. They are reliable and trustworthy, and I have no doubt that they will provide you with top-notch service.
Rosario Morgan
4 weeks ago
Rooterhero kept us informed about their employee and when to expect him. Once he arrived, he was professional, asked questions and determined what was needed to be done. He got the work done in a timely manner and we are very happy with the work and price to fix our bathroom
Jack Furulie
4 months ago
Did an amazing job fixing the plumbing in an emergency situation. Let me know all my options not just the most costly one. Let us know step by step what was going on as they worked on the project. Was time efficent and respectful. And cleaned up everything after they were finished.
georgene martin
3 weeks ago
Arrived at the times promised. Did a sewer clean out with camera, then we proceeded a week later with a trench less sewer line replacement. Gio and his crew were very careful to ask frequently about our preferences. Did as good a job as possible restoring the front yard to status quo. Very friendly crew, easy to talk to.
They had a great response time. If you have any sort of plumbing emergency in your home I highly recommend these guys. Ask for Hector or Tony they are awesome. Just
ernie morales
2 months ago
I oversee Gateway Neighborhood Center and all of the women's toilets were backed up. I called Rooter Hero and they came out within an hour. They fixed the problem and they showed me why it was happening, which other companies were not able to do. Now I know how to get it fixed. Thank you! Their service techs are very friendly and professional.
Steve Valenzuela
3 months ago
David M, did a fantastic job fixing our clogged shower. He did a great job explaining the situation and possible solutions. Overall, highly recommend his service.
I got a courtesy phone call letting me know when to expect the plumber.When Jimmy showed up, he asked me a few questions to get an idea what was going on.Once he got his equipment, jimmy worked quickly and efficiently.I’m real glad we went with Rotor Hero of San Jose.I didn’t know this but Rotor Hero covers work from Gilroy to South San Francisco.To be honest, I called another plumber in the morning, but they couldn’t guarantee job completion in the afternoon.Thanks Jimmy and Rotor Hero!You guys are awesome!
Adrian was amazing. Came out on time, made sure he put down covering for my floor and immediately fixed the issue. He didn’t try to upsell me on things that I didn’t need and ensured that everything was working after he was done. Highly recommend
Jon Cena was excellent. He was prompt, skilled, courteous & neat . He even wiped up my kitchen floor when the job was done. Ramon & Juan were also very good. I would use them again.
Very good service from Rooter Hero.
Scott Svrdlin
4 months ago
Your service technician Marco Cantero did a GREAT JOB. He arrived on time listened to me about the problem and got right to work. Next thing I know, our drainage pipe is flowing freely. Thank you very much Marco! Well done ???
I am so impressed by Edgar and Rotor Hero that i want to leave a reviewfor the benefitof others. I needed my main line sewer cleanout hydrated, I called several plumbing companies who would charge me to come over even to give me a quote, or couldn't make it today as the weather is bad and they are not available. ROTOR Hero was answered by a professional person who told me there would be No Charge to come out for an estimate, a professional van with 2 uniformed technicians came out within a half our, explained the work and results to me in excellent detail.I am impressed with EDGAR, he knows his stuff and super patient explaining my dumb questions.His company should note that Edgar is an asset.Their rates are extremely reasonable and fair, I know as I called around.My problem is fixed so quickly , and I only want to call them from now on for any plumbing or HVAC systems they service. I truly wish the best to them.I plan to leave another review on our Nextdoor app as well for my neighborhood, honest solid businesses need support to keep doing what they do.
Had a sewer backup, half the house was down. It was getting late into the evening and Marco arrived relatively quickly for which I was grateful. Able to handle problem asap, now were back in business!
Very responsive and great communication. Hector was really professional and explained everything to me. Very happy with their service and would definitely use them again. I’ll be asking for Hector
After removing one toilet, dealing with overflow, and using a HD bought snake, 4 hours later I gave up and called Roto-Rooter. Edgar arrived on time, very professional, knowledgeable, and cleared the clog in less than a half hour. My only regret is I didn’t call them immediately. Thanks Edgar. Darrell
Craig Foster
2 months ago
I had previously been shown a video camera image of roots growing inside the drainage line going to the sewer and decided to make use of their $77 drain cleaning coupon to do some maintenance despite never having had a sewage backup. Edgar arrived within 45 minutes of my call, was clean and professional as he answered my questions and ran the rooter through the line twice to make sure he got out as much of the roots as possible.
Kaye and Sand Luck
3 months ago
The plumber was excellent. He arrived on time, did his job cheerfully, very knowledgable and professional.Note that the dispatch wasn’t on task as they didn’t let me know there was a delay initially and the coupon from the newspaper didn’t mention that shower drains were excluded from the special pricing of $77. Total cost $250. I wouldn’t be giving 5 stars, except that David, the actual plumber was excellent!
Celia Spivack
2 months ago
Julio did a thorough job clearing our clogged kitchen sink drains. He was professional, friendly, and considerate of our property. I would recommend Julio and Rooter Hero Plumbing.
Nicole Keelan
2 months ago
David and John have been extremely helpful. David and his crew always go above and beyond to make sure my business is taken care of. Hands down the most professional service and the best work around in the bay area. Thank you to everyone at rooter hero for all that you do.
David and Geronimo were professional and knowledgeable. They explained everything and were able to show me thru the in pipe camera what the issues were. Power cleaned my drain pipes to the street.
Daniel Escobar was my technician and he did a WONDERFUL job cleaning my dryer duct!!! I was receiving and error code that my duct was 80% clogged. Daniel came by and told me what needs to be done and quoted me a very fair price! He cleaned out my dryer duct and now it is fully clean!!! Daniel was very professional, on time and very friendly! I would definitely use Rooter Hero again!!! Thank you!!!!!!
Greg Wendschlag
a month ago
David Sanchez and his asst Frankie were professional, courteous and knowledgable. They ran a clean out line of my drain line. While I have found other companies charge less, I can't imagine better service. David even adjusted a toilet valve for free. I recommend Rooter Hero
Carin Callisch
a month ago
David and Frankie were a pleasure to work with! They were professional, thoughtful, knowledgeable and clearly eager to get my problem resolved. They made me feel like I had an ally, someone on my side. Many thanks!!?
Jean-Claude Roy
5 months ago
This was my first experience with Rooter Hero. The technician (Ernest) showed up on time, diagnosed the issue (clogged kitchen drain line) and worked diligently to fix the problem. I'm happy with the outcome and the good value for the work. I will certainly call Rooter Hero the next time I need a plumbing repair.
Technician (Marco) was competent, clearly wanted to do a good job, and pleasant. Based on this, and previous, experiences with Rooter Hero drain service, I am a fully-satisfied customer.
Paul Gillespie
4 months ago
Jimmy was the best. The dispatch called within 10 minutes of the call with a technician available on a Sunday afternoon. Jimmy showed up a half hour later. I have a persistent problem with my main drain and after I explained what has happened before, Jimmy went to work. He was able to resolve the issue within an hour and everything was back to normal. I cannot ask for better service.
Edilyn Mitchell
2 months ago
Francisco spent many hours working on my heating system. The mother boards and dampers needed to be replaced. He worked diligently to get the job done! He is quite knowledgeable with the system and is very patient to explain how it works and what he’s doing to fix it. They are definitely my go to for my HVAC needs.
Jimmy came fast and very knowledgeable, experienced, kind, helpful, and patient to answer every questions. He is efficient and hard work until address the problems. Highly recommend Jimmy.
Philana Werness
2 months ago
Jonathan C. was very professional and prompt. He gave a senior discount which was very much appreciated. Would recommend to other seniors in the neighborhood.
Beau Ashburn
2 months ago
We had a pretty clogged bathroom sink and Ernest worked tirelessly to fix it. He was professional and timely. His supervisor Juan also was a pleasure and gave us some estimates to help us in the long run. Definitely recommend this company.
Laurie Johnson
a month ago
Eligha came out to our house this morning. He was very professional. This is the second time he has been here and I feel very comfortable with him. He got the job done quickly. I would have him again.
When I was looking for quotes for service, this company was the first to respond and had a technician ready to come out to take a look shortly after. They were prompt in responding to messages and texted when someone was on the way. I am impressed.
They were very quick, efficient and professional. Marco was the technician and he was very polite, upfront about cost and very good at his job.
Gabriela Galarza
2 months ago
I called Rooter Hero Plumbing Rooter for a service, customer service is wonderful they sent a professional within 2 hours.
Edgar Franco was my service professional, he did a wonderful job, he is very professional, kind and knowledgeable.
Jerome Olimpiada
3 weeks ago
Marco was great! On-time, fixed the problem very quickly! Awesome friendly service and would definitely recommend to others!
Prashanth Konkimalla
4 months ago
They fixed a leak from the condensate pipe from the furnace in my attic. They were friendly, and we're though rough. They went back and checked again, found another joint leaking and fixed that too.Would definitely call them again if I need any other HVAC work
Eileen Hutchison
a week ago
David was prompt, polite and competent and provided excellent service. I have added him to my list of preferred vendors and I will be using his services in the future.
Contrary to what their site and phone operators say, they do not offer underground leak detection. I called, explained that I had confirmed a slow underground leak between the street and house and needed someone with the expertise and equipment to locate the leak. They immediately dispatched a team who first tried to sell me that the entire water main needed to be replaced, then reluctantly admitted that the copper line was relatively new, then said that THEIR leak detection specialist would be dispatched later that day. At the end of the day, when no one had come (water is leaking all this time underground) I called only to learn that they don't have the equipment or employ such a specialist and that they could refer me to someone I could call myself. If a leak is your issue, skip Rooter Hero and go directly to a specialist.
Ed Rodriguez
2 months ago
Very impressed with the quick service response. They were able to send and service tech within the hour. Julio was very professional and persistent in determining the cause of our drainage issue.
Excellent service very nice and professional! 2nd time I have used them both times were great experiences. Highly recommend
Eli of Rooter Hero was thorough and knowledgeable about plumbing systems and went out of his way to diagnose a very unusual problem.
I would definitely recommend Rooter Hero.
Deanna Flournoy
a month ago
I have used Rooter Hero several times over the last 2 years and they are the only company I would recommend. From the initial call to the follow up call and texts to the tech showing up it is a seamless process and professional experience.
geetanjali shah
4 weeks ago
Had issue with water coming out of air gap. Juan troubleshooted the issue, cleared out the blockage and resolved the problem. Juan was courteous and left the area clean after the work was completed. Appreciate the help. Thank you!
Omar and Juan have helped us in the past and this time was just as amazing as last time! The whole crew did a very quick and excellent job redoing all our pipes in the entire front of the house. It was a huge job but their crew finished exceptionally fast and at no inconvenience to us. They are always so polite, courteous and friendly as well, which makes any process easier. We switched our plumbing service to rooter hero and have used them several times now and have such a great experience every time! These guys are the best so I'm glad we have a warranty which willAllow the same guys to help us in the future if needed! I cannot express enough how happy we are with the plumbing, prices and crew at rooter hero! Thank you again Omar and Juan!
Justin Hulse
2 months ago
Marco was great. He talked me through everything he did, showed me where my water shutoff was, and stayed a few minutes extra just to make sure everything was right (no leaks or complaints).
Let me borrow a temporary thermostat until I could get my smart thermostat working after the fix. Cisco was very thorough and a great technician
Good quality work. No added on extras just what I needed for a good price. Thank you
The service was super quick and Julio was very thorough with his assessment of leak detection. I will definitely use Rooters again in the future if a need arises.
Prompt, professional, knowledgeable, experienced technician. The job was done quickly and professionally. Jonathan was excellent. A bit pricey...
Charles E. Perkins
2 months ago
David was unfailingly friendly and explained to me exactly what he was doing and the best ways that we could proceed to solve my problem with the toilet. I would be very happy to use David's services in the future.
Santwana Mishra
a week ago
David did an exceptional job!
He's very professional and therefore highly recommendable!!
Luis Ferreira
8 months ago
Quick & professional from the start. Proactive communication before and during the repairs. Ernest was fantastic. He was thorough and patient with both me and my questions and the issue itself. Ensured the job was done as if it were his own home. Well done. Thank you Ernest!
Michelle Cardoza
2 months ago
We needed to clean out a clog in a drain that we couldn’t clear on our own. He was nice, professional and efficient and actually honored the $77 advertisement.
Unable to schedule routine ac/heater maintenance: told the advertised service no longer exists! Only service is to check safety, but my system working well so asked if safety check the same as maintenance: told unknown & my only option is to pay for a visit to learn about recommended service. Routine maintenance on Internet brings up Rooter.Hero so person answering phone need to know—unbelievable to ask me to PAY FOR INFORMATION ON ROUTINE SERVICES OFFERED!
Adhemar unclogged my bathtub drain, repaired a bad shower faucet handle, and inspected my kitchen sink plumbing. He was professional, made reasonable recommendations and ensured the job site was clean. He cleared out the bathtub drain easily and showed me a simple fix for the kitchen sink that I could do on my own. The shower fix took a bit longer, since he had to find the right part. He picked it up and dropped it off between his other jobs, and we worked out another time to install it. He did a great job!
Edgar came out to help us diagnose a mysterious sewage smell. We had quite a few companies come by before, but none of them were able to do anything (or perhaps weren't interested in helping) until we met Edgar. He was attentive, down-to-earth, professional, and actually helped us learn a lot about what is going on in our drain system (via a sewer camera and explanations). Based on my experience, I would trust Edgar to get to the bottom of any plumbing/draining problem and solve it correctly. If we had more people like Edgar, we wouldn't have had sewage problems to begin with...
eljohn alaban
6 months ago
Francisco came by from Rooterhero and he was very professional and friendly. He honored their ad for a $77 furnace tune up and answered all of my questions. He arrived on time and did an excellent job checking my furnace ensuring it was operating safely and properly. He also cleaned it up a bit and showed me which filter to buy from Home Depot. I had a great experience and would definitely recommend this company. Thanks Rooterhero and Francisco!
Carlos- Was a great tech!! Professional, honest, responsive. The whole company has been great both times I’ve used them. Timely, responsive, cost effective. Definitely my first choice in the Bay Area..
Marco Cantero unclog the kitchen drain and also replaced the pipes underneath the kitchen sink, he performed an excellent job, we are very pleased with his work.
Omar the technician was wonderful! Professional, warm, and kind. He was thorough and detailed in asking questions to assess the problem I was having with our air gap overflowing with water. I appreciated his patience in explaining the different options moving forward. He was very competent in his work and we’re so happy our air gap tubing issue is resolved!!
David was the best technician I've ever worked with. He had everything he needed and cared about the job and my house. Will highly recommend to use this company!
Gloria Aplustill
4 months ago
Thank you for your quick response and great service. The technician, Jonathon Cena, was very friendly and professional. He answered all our questions and fixed the problem with our clogged sewer line. I will recommend your service and use your company again if the need arises!
Elijah showed up on time. Did the work and solved our issue. There was no up selling. Just honest good work. A+
I can’t say enough good things about Sal, Juan, Ramon, Luis and Jerry. The staff was super professional and courteous, and they quickly were able to diagnose the source of the leak and get it fixed in a timely manner. If I have any plumbing issues in the future (I hope I don’t) I will for sure reach out to these guys again. Thank you for doing a great job and making your customers happy.
Cisco did an excellent job on our heater repair in every way: arrived on time, diagnosed the problem, returned promptly with the parts, installed them, and tested the heater operation. Cisco was friendly, straightforward in answering all of our questions, and thorough with all of the paperwork. It was a great experience working with him!Jeff
Brittany Murphey
5 months ago
In a nutshell we were charged for having to plead with the plumbers to try every avenue. While seeming like they just wanted to check off boxes as fast as possible to get out of there. Only before the only other option is to spend 3K to fix the clogged drain. I called another plumber the next day and he got the job done. Full story on Yelp. Plumber even suggested since we are moving out in 15 days to just let the owners of the house worry about it after we leave. With grey water and no shower or bath with a one year old he suggested that. Not good business.
I can’t say enough good things about this place!!!! Everyone was nice, professional and very prompt!!! Jonathan was very knowledgeable and helped us with our issue quickly, efficiently and professionally! I will never go to anyone else for any plumbing issues. 10 stars!
Ricardo Armendariz
6 months ago
Omar resolved my drain back-up quickly, and he was super nice, knowlegeabe and gave above and beyond to fix my problem. As well pricing was fair. Thank you, Omar and Rooter HeroHappy Customer :)
Brianna Young
5 months ago
David M was super great! Very clear on what he would be working on and giving us a time frame so we would be prepared. Would recommend him to come back again if we have any issues in the future!
Francisco mercado
6 months ago
Ricardo is an awesome gentleman he was very professional and friendly.We need more people like this individual on earth.He diagnosed our System and fix the Problem. Right on time before the holidays.We now have a warm and cozy home for our family, friends and furry kiddos. ;)
Edgar was my Technician, he was professional, 5 star service (fast the through) in snaking my main drain. I liked him so much that I’d probably ask that he’d be my annual maintenance dude for drain cleaning if possible.The missing star was due to not being able to service me in the scheduled 2-4pm window and didn’t make it till nearly 5:30pm, not his fault that he wasn’t dispatched to my job.I did ask Edgar for a quote on Annual Maintenance, however he has not responded (probably an office 'ask'). Would appreciate hearing from your office on costs of annual maintenance. Thanks
Robin Diefenderfer
5 months ago
I called and they said they would send someone today. Very prompt service. Everyone I talked to were great. Service was fast and professional. I will use them again. Cost was very fair.
Three drains cleaned and cleared with the main requiring root clearing. Jonathan was thorough and professional. I wouldn't hesitate to have him back if I needed my drains cleared and cleaned in the future.
Marcia Hansen
7 months ago
Rooter Hero: Incredible service, quick response, reasonable prices and very knowledgeable, pleasant technicians. I had house guests over the weekend and both their showers backed up with really gross stuff. We had 14 guests coming to dinner that night. I called my long time plumber only to get a recording that they don't work weekends. What!? You have to be available weekends! I called Rooter Hero. A very nice lady handled my call and had a technician, Alex, on the way and to my house an hour later. He fixed the problem even though it was more complicated than usual. John also came out to finish photographing our pipes. He was very pleasant and efficient. Price was reasonable to my surprise. Plumbing is usually staggering. These are my new plumbers!!
De Ambinglay
5 months ago
Christmas Eve. quick response time. Superior service. Juan Nava’s knowledge and experience made for a successful endeavor. He had a great attitude and was driven to succeed.
Wei-Hwa Huang
5 months ago
I had a fast response with the appointment manager and excellent service with the technician 8505 Juan Carrasco on August 20th. Juan came back on August 23rd to replace a filter that wasn't available on the 20th visit. However, the filter was not the best size and he suggested that I order the correct size, and that he would come back and install the new filter for free.I sent a text message to them on August 26th, saying that it had arrived. No response. I sent them an email on September 7th and got an email back saying that my request would be passed on to Juan right away. Then silence. I sent another email on November 2nd. This one got ignored. I sent a third email on November 14th, saying that I would leave negative reviews if my request continued to get ignored. Yep, ignored.
The Man that came out , very pleasant , knowledgable , Friendly. Knows his job and sticks to it until finished. Explained all to me . Great experience Ty
William Norris
5 months ago
Full disclosure, there were some scheduling challenges not caused by the technician. Once Jonathan Cena arrived, he quicky and efficiently resolved the blocked drain. All during the appointment he displayed the professionalism and skill anyone could hope for.
We had a slow running kitchen sink drain and thought there might be a clog somewhere. Eli showed up on time, was very friendly and professional and explained the work he we going to do. He was very honest as well and only charged for the work he said he would do. He ended up running a snake through the trap and when that didn’t work he had to check the P pipe under the sink. He said he would have to charge more if he needed to disassemble it, but instead found a much simpler source of the problem which was a faulty drain flap that prevents big things from falling into the the disposal. He did not charge extra for that work as he said and I felt that showed a lot of honesty and integrity. Problem was solved in less than an hour and I’m a satisfied customer. I would highly recommend Rooter Hero and Eli.
We had an emergency. This company confirmed a tech will be coming. However, after waiting for 3 hours, no one is coming. When I called back, they let us wait for dispatch center to call back. No one called back after another half hour. DO NOT USE THIS COMPANY. Their internal operation seems very disjoint. The call center don't have any information on anything. The dispatch team never calls you back. The only thing they do is keeping you waiting.So regret that I have wasted my day with this company. Please do not repeat my mistake!!
phuong smith
5 months ago
I needed emergency water line pipe repaired, Same day service, professional, the quality of work was excellent. I was very happy with end result and can tell he stands by his repairs and made sure it was done right. Thank you Adrian!
Merlin Quezada
2 weeks ago
David was great! He got the job done quick and was very nice!
Marco did the good and quick job to solve the issue. He explains the detail and answer all the questions. He is the best.
Great service. From the person who answered the phone, to the technician who came to clean out my clogged drain. Polite, answered all my questions and a pleasure to deal with. Definitely would use them again.
Daniel Sullivan
a week ago
This kid was a 5 Star employee by far.He was on time explaining what had to be done to fix the problem.Then when I asked him questions he explained everything perfectly.I already spread the word to my neighbors to give this company a call if they have any plumbing problems.?
Sewer line was clogged outside the house underneath the drive way. The technician opened up the clean out which has a flapper to prevent back flow into the house. Even though he knew the line was clogged already, he did not want to clean it first. Instead he went ahead running camera from the clean out outwards to the street in the muddy clogged line. Obviously we couldn’t see anything specific, but he proposed a $6800 repair at one camera location. I did not consent because the industry practice is to clean the line, and run the camera to give a detailed report, then propose report. He refused, and charged $258 for the camera, and leave the line clogged. I had to call in another company to clean it first, and discovered there are potential two spots needing repairs, not the one spot this first company proposed by ‘guessing through the dark pipe’.
Omar explained clearly what needed to be done to take care of the clogged drain in our kitchen sink. His work was clean and efficient, showing me the cause for the blockage.
Hector knew exactly what to do and was very professional and explain to me exactly what needed to be done and did it and I appreciate that
Mandy Zavala
3 months ago
Edgar was great! He arrived on time, took the time to explained the issue and resolved it quickly. He was very professional.
Ernest was polite and thorough. He even cleaned up after he was done. Great job, thank you very much!
Robin Wright
2 months ago
David M was excellent! He did a great job explaining what was going with the toilet clogs! He did the work and he was very effecient!
Edgar Franco is an Amazing plumber he has a great amount of options he is very positive and he has amazing service overall he is the best plumber that I have met and his job is very well done I love how well my house turned out after his work and I have had a lot of plumbers over the years and he is always so generous and nice
Jim Cavanagh
3 months ago
Replaced all drains and connecting pipes in crawl space for two duplex units. Good guys. Not cheap, but they are responsive, do good work, and I’d use them again.
Joseph Damon
7 months ago
Super fast on response time both for setting up appointment and showing up for appointment. Super professions and very timely with the fix.David had great attitude and wonderful to work with. Highly recommend and we use whenever an issue arises.
Demerol Tuiolosega
3 months ago
Very professional; courteous; respectful and helpful. Technician very resourceful, provided options and cleared with information provided. Prompt conversing with upper management for further questions and confirmation of options. Thank you Francisco
Eugene Withrow
5 months ago
David was super friendly and knowledgeable. He was on time and fixed the problem in a short amount of time. I would definitely have him back
Edgar Franco is a 5 star service professional. He was patient, always on time, and finished project with an efficient way.
Great team work, specially Juan, Ishmael, Eric and Oscar. Very responsive, very informative and very helpful. They do the job very well.
Sent out estimste crew found a crack near city sewer was not sure but looks like there machine may have cracked 4in main ? Took 3 weeks to fix w covered hole and then finally got permit signed and never came back for city final ? I get a letter frome insp office 4 yrs later telling me the job was never sighned off for final I had to make appt w city and this shaddy company they showed up earlier than schedualedand ran battery down in company van while waiting had to call 4 jump Looking very unprofessional again ! Never again will contat this LMO company WARNING
Omar was a true professional and resolved my issue quickly. I wasted time and money trying to fix the problem myself, and should have called him first.
Kathy Ridenour
4 months ago
We had some pipe issues come up recently, so we called Rooter Hero Plumbing which we have used in the past. We've always had great service and this time was no different, we were lucky to get Juan. Juan made sure everything was done correctly, addressed any questions we had along with his boss Freddie. Juan and his team were the best. They kept us informed of their progress as they spent 2 days under the house. They always let us know when they were on their way and made sure everything was clean before they left for the day. Juan came to meet with the city inspector and the work passed without any issues. A big thank you for doing a great job! 1/23/2023
Virginia Hernandez
4 months ago
I live in an older home and of course the pipes in and around the property are on their last leg. Thankfully I have used rooter hero before and knew I could count on them when I called. I spoke to Giovanni and he came right over to take a look and by the next day he had a team out to my house and the job was started and finished with a couple of days. I cannot recommend them enough!
Prasad Mamidanna
a month ago
Did an excellent job with high degree of professionalism n courtesy considering a late night request. Clean and excellent work. Thank you
We had a water leak in the middle of the night and David came right away. We really appreciated his responsiveness and professionalism.
Spencer Sells
10 months ago
Giovanni Cardenas was excellent. He was professional, thorough, responsive, and helpful. He clearly explained what we needed to do, why and options. When he discovered larger problems with our plumbing he broke the news gently and explained what we needed to do. Rooter Hero was on time. Finished what they said they would do. Giovanni followed up with us and made sure the work was done to our satisfaction.
David showed up on time and very professional, he did an awsome job, went well beyond what i was expecting. A++++
HIGHLY RECOMMENDED ASK FOR DAVID SANCHEZ
Sharen Hamasaki
3 months ago
Julio was excellent technician. kept us well informed and fixed the problem professionally He did excellent work
Very professional, thorough diagnostics and quick repair. Great pricing too!
Malavika Karthik
4 months ago
Elijah Riveria was an awesome and professional plumber . He came on time and diagnosed the problem and helped a long standing issue . He’s awesome
We used Rooter Hero for couple of years now. March of this year we had a big project with them, replacing all old iron plumbing pipes with PCV pipes. Alex Cardenas/Becerril was the lead installer. He was very professional, prompt, and responsive. The project was several days long but he was so nice and courteous that the tenants didn't mind the coming and going, and the city inspection. All was good.Fast forward to today, the tenant had a clogged in the bathroom. Rooter Hero quickly scheduled a technician, and Alex came to help. It turned out the clogged was due to too much hair went down the drain.I really appreciate the prompt response, and the support from Rooter Hero and especially from Alex. Two thumbs up.
David Moreno did an excellent job cleaning my dishwasher and garbage disposal hoses. He was quick and very professional.
Rooter Hero did an excellent job for us replacing our drainage pipes underneath our house. They were very respectful and professional during the entire job. Carlos was great? He kept me informed of the progress and work that was being done and respected the special needs that we required as a household of senior folks! I will definitely request him if I ever have need to call them for their assistance again. Great big atta boy for him!
Very responsive in bad weather in addressing an uncomfortable problem. But the company then tried to sell me an expensive set of repairs that seemed entirely unwarranted.
Judith Aguirre
8 months ago
First time using this company, and wanted to thank Alexander C. for being efficient at his job. We were having faucet issues and needed it fixed ASAP before a gathering, he was very professional and gave us our options. Will definitely be calling again for any plumbing issues in the future!!!!!!
Karin Roberts
a month ago
Probably not the lowest cost. But it is always possible to reach a live person on the phone, workers are very knowledgeable, and they always show up on time.
FleetStreet Band
10 months ago
I had the absolute best experience working with this company from the first phone conversation. They met over and about any service I've had in this recent environment we are living. They were thorough every step of the way in explaining my options for repair, what is being done, theybhad cameras for me to see their explanation. I can't rave enough about Rooter Hero Plumbing and specifically Marco and Juan. Just outstanding.. I give them a standing ovation and rate them as SUPERSTARS!PS don't waste your time shopping around. They understand and provided the best options for me.Corinne
Anthony Sanchez
a month ago
David Moreno was an awesome worker. Clean, Punctual, and great customer service
Marsha Thomas
7 months ago
We engaged Rooter Hero when we were in an urgent situation. Our sewer line failed on a Friday night. With little time to research and tenants living in the house we had no choice but to use their services. We needed a segment of the line replaced. We had tenants living in the home, there was no water and we could not get any other plumbers out on a weekend. The cost to replace this small segment was just under $8000 and did NOT include a washout. It was not even proposed even though they told us we should replace the entire line. We later found out after having two other plumbing companies come and give us a quote that a washout should have been included since there is risk to the rest of the line failing. We also found out we paid 200% more than we should have. The other companies also did a video inspection and during that time it seemed the new segment had already shifted. We did contact Rooter Hero regarding the shifting of the segment and the over charge. They put us in touch with their 'compliance' guy who then sent out the SAME technician who did the repair to inspect his own work? This made no sense to us. We have since heard nothing from Rooter Hero regarding the over charge. I urge you to read BBB reviews before using this company. There are many claims for over charing and taking advantage of people with their pricing. It looks like they have had license issues in the past as well.
Alondra Garcia
a month ago
Adrian seemed very knowledgeable and was well mannered. He was attentive and answered all of my questions easing my worries!
Chris Ryan Coh
11 months ago
Ernest was awesome. Very professional and very efficient. Fixed our clog drain and took much less time than we expected. Gave me more time to finish more of my errands for the day. Thank you Rooter Hero Plumbing for having such a great staff to represent your company.
Henry Nguyen
2 months ago
Julio did a great job and professional. Will keep contact for future service when needed. Thanks
Sean Cusiter
10 months ago
We needed an emergency plumber for a tub control that was spraying water. David was prompt and very friendly. He was able to diagnose the issue and talk us through what needed to be repaired. Since it was after 10pm some options were not available to us until morning, others were offered but were more extreme. We opted to leave the water off overnight and David returned first thing in the morning with the required parts and the repair was done. Overall we were very happy with the service and the information that he shared with us.
Mark Belshaw
6 months ago
Rooter Hero did a great job. Omar came out shortly after I made the initial call. He was very courteous and did an excellent job getting the drain clear.
Robert Yhap (robyhap)
7 months ago
Very patient and helpful. Explained what needed to be done and how best to care for the water tank. Came late at night ok a Friday and was very responsive and on time the next morning with more ideas to fix. If you get Julio you are in good hands.
Shyam Sundhar Bale
2 months ago
Needed a quote for re-piping the house. Did not receive a quote even after contacting 3 times. Went with a different plumbing agency
I had Tony S come out on an early morning call to help with a leaking water heater. Him and his team responded quickly and were able to get me a new water heater installed before dinner time. Call Rooter Hero for any plumbing issues, ask for Tony he's great.
Romida Magnampo
7 months ago
Julio is very professional and knowledgeable about his work. He listened to our concern and helped us find solution for our sewage problem. We are extremely satisfied with his work and highly recommend him.
SANDRA BERMUDEZ
5 months ago
He was fantastic and his work flawless! He was honest, got the job done and i will feel confident to call him again. I would recommend it.
Very fast response, clean and professional work. Took the time to explain what was wrong and how they were going to fix the problem. Then they proceeded to do exactly what they said they were going to do. Was very impressive. Highly recommend.Saira Asif
Earnest Was very respectful and provided information needed. Provided options and did not make me feel like a customer. More like family
Alex and Jessica
7 months ago
Antonio was very knowledgeable and professional. I appreciated his clear explanations and his thorough evaluation of the problem. I would not hesitate to use this business again. Antonio thank you you were superb!
Maydene Curtiss
2 months ago
Fantastic service, all three tech, Jimmy, Tony & Jason knew the repairs that need to be done. With very little interruption of my life.
Michael Johansen
8 months ago
Our sink, toilet, and shower were all backing up in our apartment unit and in need of repair. Ernest was one-time and professional about the entire repair. He ended up having to pull the toilet to snake the pipes. After everything was said and done, everything was draining properly! I used Rooter Hero previously and because of their great service, called them again. Thanks guys!
Derick Wright
5 months ago
Absolutely the worst customer experience I’ve ever had. After being over Charge and calling them five times each time promising the manager would give me a call back I finally received a call after I emailed her district manager, go figure. Claudia has a horrible attitude and unbelievably rude. I wouldn’t recommend this company to my worst enemy. Save yourself the time and heartache!
David Moreno is very professional. He installed new sewer cleanout and identified leaks in sewer lines. Very satisfied with his work. He completed cleanout after the sun went down using flashlight.
Waited for 8 hours for these people to show up for a clogged kitchen drain. They kept telling me somebody would call me shortly, but nobody ever showed up. Horrible business
Francisco Mercardo did a great job explaining what was once alarming me. When heating my home when the outside temperature is below freezing, the coils have to occasionally go through a defrost cycle.
kenny campbell
4 months ago
Jonathan was excellent.... went out of his way to finish the job with the obstacles I left him with.... if i need anything else done this will be the company i call.....
Tammy Hawkins
6 months ago
Really great company. Helped me with a bad plumbing issue. Then came back a week later when I had a little leak to make sure they did the best job possible. Very thankful to have someone so reliable help me with such a nasty issue.
David kindly helped me out fix the clogging pipe under my faucet. It’s very fast and magical!
Irene Indiveri
11 months ago
Absolutely pleased with this company! Had big problem with a clogged water line which resulted in having water backing up from the clothes washer all over the laundry room and flowing into the kitchen sink. Luckily I caught it early and turned off the washer. I called Hero Rooter, and from the very beginning, we received excellent service. David Moreno, the plumber assigned to us was excellent. He was at our house within a few hours. David diagnosed the problem, clearly explained it, and fixed it. He even checked under the house to make sure there was no leakage. Before he left for his next job, he made sure the job was completed correctly We highly recommend this company.
Arrived immediately- never had such a fast response. Excellent job and quality. Thank you very much
Ronald Smith
4 months ago
Excellent service. Removed sewage pipe and flushed the system. Done professionally. We really appreciate their service.
Very friendly, professional representatives.
kamelia odisho
4 months ago
Edgar, showed up on time. He was professional and was able to snake the tree roots from the sewer pipe. Would refer the company, specifically Edgar for any additional repairs.
David was great, knowledgeable, professional, hard working and efficient. He got it done.
We were in an emergency situation where the water was leaking from the water heater like a waterfall. We called several plumbing companies in the area and decided to schedule an appointment with Rooter Hero because of their 4.7 review. We waited and nobody came. We had to follow youtube videos to learn how to stop the water & gas etc. We called them again and they said the appointment was never confirmed. That is how we wasted our day.
Marcos the plumbing technician was very professional and determined to solve our issue. He was polite and courteous. Extremely helpful. He identified the problem and solved it in short time. Excellent Job and Great Service!!!
Alex is the best . He work for whole processing and explain what happen to cause the problem. very profession and reasonable.
Shahlla Sherzoy
2 weeks ago
Great service, professional, good quality of work, Omar is just a good person in general!
Steven Collupy
4 months ago
Francisco was very friendly and professional. Great job servicing our furnace, and we’ll be calling back in the spring for an A/C maintenance.
Elayne Groechel
6 months ago
Marco was very diligent in my efforts to find a desired outcome regarding our plumbing issues. He was proactive and thorough, and very pleasant to interact with.
Yongjun Zhang
7 months ago
We got water back flowing to bathtubs while running wash machine, obviously the sewage was blocked somewhere. Quoted two companies, Jonathan Cena is the technician who came onsite from rooter hero, he is very professional in both communication and diagnosing the issue, and he helped to fix it with very reasonable cost. The other company came earlier just quoted a high cost repair without looking closer. I strongly recommend rooter hero.
This is the second time David has helped us. Great professionalism and demeanor. David did a great job.
Ricky A. was great and very professional. He arrived on time and quickly identified our issue for a very fair price. He was able to resolve our draining issue and cleaned up the area when he was done. I would definitely recommend Ricky and Rooter Hero for your plumbing needs.
Outstanding experience! Easy to set up appointment, and technician Elijah was excellent. Knowledgeable, great personality, wonderful to deal with. I will definitely use the company again! Thanks!!
Surajit Pramanick
4 months ago
Jonathan is a skilled professional with the right attitude. Helpful, interested in guarding his customers interests. Thank you, Jonathan.
Angelo Manila
3 months ago
Only plumbing company I use. Always professional services with skilled technicians. Thank Juan for your experience and great service.
Great service. They had to replace the clean out placement and cement in. Done quickly with great technicians.
David Moreno provided me with his service. He was professional, friendly, and he took his time to explain everything. He also helped us call the city to see if the situation can be resolved through them, and also waited for them to come. We really appreciate his time and professionalism. This is by far the best plumber I’ve met! He deserves 10 stars! I will be calling him for all my plumbing needs.
Marco was great and he save the day. I needed a plumber ASAP and he was here on time and stopped the leak. I had water seeping down to the kitchen and bedroom from the burst pipe. Marco replaced the pipes and valve, ensured the pipes/replacement parts were all good to go and water on before he left the scene. I am very happy for his excellent quality of work and his professionalism to handle the chaos the way he did Thank you!Lynda
Beauty Bay Products
a year ago
The service was prompt and efficient. David was able to unclog our bathroom sink very quickly. The price for the service was less than what we were quoted by other competitors. I highly recommend this company for your plumbing needs. Also, David was professional, respectful and kind. I would hire him again in a heartbeat. Thanks a million!
Michael Cheang
4 months ago
Juan did a great job replacing my toilet and angle valve. I would highly recommend him.
Love the work Angle has done. His knowledge is way beyond my expectation. He provided good recommendations. I’ve learned a lot from his visit. Customer service is right on the point. They followed up before and after the work. Very organized company. I hope nothing is broken down to my house. But if it happened, would try this business again.
Craig Rawlings
3 months ago
David was prompt courteous and took care of business clearing a difficult drain with professional efficiency. Five stars!
Clogged drain problem solved in very short order by Alex. Professional clean friendly and thorough
Highly recommend
I highly recommend this company. I have worked with Rooter Rooter Hero of San Jose a total of four times in the past 4 years at our rental properties, each time to help with a clogged drain. Every time that the I've called, the service has been absolutely first-rate. From the initial contact with the operator, to the dispatcher, and finally, to the technicians who make the repairs, who have always been friendly, efficient, clean, and very knowledgeable, the service has always been the same.Rooter Hero's prices are very fair, and they stand behind their work. If a return visit is required, it's offered at no additional charge.This last repair took place on Saturday, October 30, 2021. Our technician, Carlos Robles, did a fine and thorough job. Carlos unclogged the drain and was on his way within an hour. Thank you for a fine job, Carlos, and thank you to all at Rooter Hero of San Jose! Keep up the great work!
Margaret Spargo
11 months ago
Juan was very knowledgeable and made recommendations for future maintenance work. Which we are considering now. I will use and recommend Rooter Hero Plumbing of San Jose for any type of plumbing repair that my family, friends require. Their prices are reasonable and service was prompt. Thank you.
John from Rooter Hero was awesome. Very competent and thorough. I had a real bad clog way down the line in my toilet that was difficult to break up/reach and he inevitably ended up using the big snake that did the job and my toilet was flushing again. Not only did he put new replacement hardware on my toilet when he reinstalled it but cleaned up everything too. I work in a capacity where I interact with a lot of guys in the trades. John is a hard worker and very pleasantly answered my questions about the repair and reassured me it could be fixed and it was.
Jared Ottmann
8 months ago
Marco went above and beyond to fix my bathroom sink in a timely manner. When he discovered something else was defective he replaced it with a spare and didn’t charge me more than what it would have cost at the hardware store. Other plumbers would not have necessarily been so honest and upstanding.
The young man Adrian Tellez was very professional and courteous. The work was done to my extreme satisfaction. He went above and beyond my expectations. I recommend Rooter Hero for your plumbing needs.
Shelley Carter
5 months ago
Great company! Awesome and friendly technician, kept their word and got a great deal! I highly recommend them.I used them for a second time and had a totally different experience. They quoted me a price for something, found an alternate solution for less money and still wanted to charge me the higher price. They are very shady and unethical and I will never use them again!
Very knowledgeable, friendly, professional. Did a very thorough job, especially cleaning up. Would use this company again.
Very nice, knows his job and very clean! Will call him again!
Bharath Kannan
a month ago
Marco was prompt, cleaned up our drain quickly and tested it thoroughly.
Neelima Yuri
8 months ago
Good service by Francisco mercado of Rooter Hero. He cleared out our kitchen sink clog using a drain snake within minutes. We got this done with only $77 coupon. That's it !! Happy :) Thank you Rooter Hero.
Colin Marquart
10 months ago
Luis was very polite, efficient, and friendly, he got the job done a lot faster than I expected it could be done. Then the next two times, Ricky met the exact same standard of work and ethic. Would gladly hire again!
Regina Tellez
a month ago
Very professional, clean service, fast service very happy with his Job.
Thank you!!
Caren Breschini
a year ago
David was on time, did a great job, and responded quickly to our urgent need. The supervisor also went under the house to inspect our sewer lines and provided a free estimate for other work. They were both very courteous and helpful. The supervisor even brought up a dead mouse in a trap that was under our house!
David Oberquell
11 months ago
David Sanchez was our technician and was very helpful, showing us what our problem was with a blocked sink drain. He followed up with a great explanation of what our options were, the warranty, and additional services available to us. We’d have David and Rooter Hero back in future if the need comes up. He was careful with wearing booties over his shoes and wearing the proper COVID attire.
Mary Silveira
5 months ago
Great people always, awesome knowledge. Love that they combined forces and are now all in one help for us homeowners. Thanks Francisco.
Jenee Langlois
7 months ago
My kitchen sink was clogged leaving my sink unusable. Marco was able to come in same day, fix my sink as well as explain what went wrong, how he fixed it, and some recommendations on prevention. I can’t thank him enough and will be returning for any future issues. Thanks for your help!
Geralynn Myrah
8 months ago
David is very polite and he did the work we requested quickly and with minimal interference. We would be happy to have him come again when we need rooter service.
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Jonathan was super friendly, courteous, and helpful! He’s a true professional. He fixed my bathroom plumbing issue and installed a bidet in 10 minutes. I highly recommend Rooter Hero!
celeste pitagara
10 months ago
Very happy with my overall experience with the service I got today. Professional from start to finish. I knew exactly what time the tech would arrive and a photo of who was coming. He arrived on time and completed the job quickly. Thank you!!
Arrived and finished on time. Fixed the problem. Professional, courteous and efficient.
Alex Perezchica
a year ago
The service was excellent he had great knowledge and was very respectful and understanding, also gave great advice in what to expect and what needs to be checked out for future service. Great job Omar Rooter hero should expect good things from you that you are already providing to help customers with great prices and transparency.
Joyce Lifland
11 months ago
David is super professional! He came and fixed our water pipes, and the second time, he actually needed to work in the crawl space to fix the pipe! Very nice person and very good with communication! Will definitely recommend David!
Michael Demeny
9 months ago
Came that night and took care of us. Showed up the next day as scheduled and ran camera showed me problem. Honest. David Moreno was professional and a personable nice guy.
Francisco went above and beyond to insure the job was done properly. I would definitely recommend this company and this technician for future projects.
Suzanne Bolanos
a year ago
I called Rooter Hero to fix my clogged kitchen sink at 7pm on a weeknight and their technician, David, arrived at my house within the hour. David was friendly, polite and efficient. He fixed the sink and cleaned up the mess before leaving. I highly recommend David Moreno at RooterHero.
Jerry Journeay
2 weeks ago
Juan was very professional, and explained everything as he was doing it! Thank you for your response and quality
Elaine Koloamatangi
a year ago
Our shower was draining very slowly and not wanting to have to deal with it in the morning i goggled 24 hour plumbing and Rooter Hero Plumbing sent out one of the best plumbers and he was just a gem, he diagnosed the problem and fixed the drain very quickly, we will be working with this company moving forward. I just wish i remembered his name but he was so friendly informative and professional.
Great guy; took just a few minutes; clean and polite. I’ll call them next time for sure.
Kellyn Furman
11 months ago
My experiences with Rooter Hero's was outstanding. The professionalism was of the highest caliber. The technician assisted to my business was named Omar Mendoza He was respectful, and he was genuinely concerned about my plumbing issues. They ensured at all cost that the job was completed and gone with the highest quality. The service Manager Juan came out and sat with me, and explained in detail what Rooter Hero would need to do to fix the problem. Juan is a very impressive and dedicated employee. Overall, I was very pleased and will highly recommend Root hero to my friends and family.Rooter Hero plumbing care about your business ?.I sincerely thank all of the technician involved.Kellyn FurmanKellyn Furman
Nadene Russell
a year ago
Jonathan Cena installed my toilet and did an excellent job! He is very knowledgeable and professional.He answered all my questions and explained everything extremely well. After the job was completed, he went out of his way to make sure that I was pleased. I will definitely use Rooter Hero Plumbing for myplumbing needs in the future and hopefully get Jonathan as my plumber.
We were very well taken care by David and Jerry. Thank you.
Kimberly Cardenas
8 months ago
Totally recommend using rooter hero plumbing. Alexander C. Came out and fixed my plumbing leak problem under my sink… he was very polite and efficient. Definitely will be using their service again!
Raul Castillo
10 months ago
David was very polite and professional. He was very thorough on what needed to be done and took his time explaining before starting the work. Job came out great. Thanks
Sudha Shankar
2 months ago
Excellent and immediate resolution by Edgar. Was resolved in 10 mins - great work!
Very professional, clean service, fast service very happy with his Job.
Thank you !!!
David M from Rooter Hero came out today and was very professional and efficient. Solved our problem very quickly!
Our plumber was very kind and professional. It was a pleasure working with him (we almost didn’t even want to write the negative review because we liked him so much).Unfortunately the company he works for is not.Our issue with our drain was not fix and a new leak formed ( from the same pipe) after they worked on our pipe. Tony, the manager, wanted to charge us for the work even though it was not fixed and they caused a new leak. We were more than happy paying for the original work but we wanted the new leak fixed since it came from them. We told him we didn’t think this was fair to be charged hundreds more for them to look at the new leak considering that it started with their work.Tony started talking and within the first minute, I had a question. I admittedly interrupted him because I wanted to ask the question before he moved on. He was very rude and in a condescending way said, “excuse me I am talking. Please don’t interrupt me while I am speaking.”Tony was very unprofessional. He told us that we can’t prove that they caused the new leak. The new leak did not start until they worked on the pipe. He was extremely dismissive, not understanding of our point of view, and not willing to compromise or brainstorm solutions to the problem. He said it was our pipes fault (possibly old) and not theirs. Even if that was the case, the one star is for how Tony handled the situation. He seemed very angry and frustrated the whole conversation. Instead of deescalating a situation, he escalated it.He got extremely upset that we were going back and forth with him, called me crazy, stormed off and then said to never contact them again. We then said we’d still pay our plumber . Tony told him not to take our money because we would then later accuse him of robbing us!! I truly don’t understand how this person is a manager.
David came on time, very pleasant to work with. Explain exactly what the problem was and got the job done.
Rooter Hero of San Jose was stellar! They were unable to come out on a Sunday afternoon but booked their first Monday morning appointment for us. Omar was right on time with a trainee. Omar was extremely professional while explaining each step of the way not only to us but his trainee as well. The problem was resolved and the price exactly as advertised. They are now my go to company for any other rooter problems. I highly recommend them and couldn't be happier.
I was never sure if both of my sewer clear outs needed to be replaced. John Castaneda and Tony Serrano handled the repairs. They charged me over $7,000 and they left the repair 7 months before they completed it. I would not recommend Rooter Hero plumbing. I was not able to get multiple estimates because the toilets were backing up into the shower and bathtub.
Santosh Giri
2 months ago
Very fast response to commercial plumbing blockage issue. Equipped with camera, hydro jet and professional crew.
Cynthia Griggs
6 months ago
Fixed in a very timely manor. They were there in no time explaining what was wrong. They used a camera to show me. Kept me in the loop step by step until complete. Will use them again.
We discussed on many issues regarding the sewer system and I was very pleased with the advice
Carlos was professional and straightforward. Easy to work with and provided excellent service when we needed it the most.
Andre Mullins
3 months ago
Omar was Professional, courteous, friendly and very Informative. Great job.
Amazing service. Josh came out late Friday afternoon to unclog our sewer line, and did a fantastic job. Josh is very professional and friendly. I highly recommend Rooter Hero. And, the cost was shockingly lower than expected. We’ve had others come out, charge triple. I’d also like to give kudos to the lady that answered the phone. I believe her name was Andrea. I’d give more than five stars if I could. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Jim Gansemer
7 months ago
Rooter Hero cleared my drain, then they tried to clear my bank account.The short story: Rooter Hero advertised a $77 drain clearing special and tried to charge me $409 when they completed the work. They then tried to convince me to pay what seemed like exorbitant prices for work that didn't need to be done. The cost of those options ranged from $7,000 to $34,000. The same line reclogged a week later and I had to pay someone else to clear it. None of the work they recommended would have solved the real problem. I needed a “Hero” and got a “Zero”Long story: I needed someone willing to do a small job and come out quickly. Rooter Hero fit the bill. That was about as good as it got. They advertised a $77 drain clearing special with the stipulations 1) up to 75 feet and 2) with proper access. A technician showed up on time. Before he could even get the auger set up on the second floor, a second technician showed up. I thought this was curious as it couldn't make economic sense to send two trucks and two technicians for $77. As nothing had been done yet, there was also no way for them to know if there would be an issue with the job.I had already removed the toilet, so the technician had access to the toilet flange. This seemed like proper access to me and he didn't say anything about it not being so. He was able to insert the auger with no additional prep work and the blockage was removed pretty quickly. He then told me the auger was stuck in the drain and had probably gone through a hole in the pipe. I would eventually find out that wasn’t true. It took only a relatively short amount of time to extract. At that point, they told me my 12-year old cast iron plumbing was in terrible shape and needed to be replaced. They decided to scope my outdoor drain line, showing me video of what looked pretty normal but declaring it ready to fail. They showed me no images of reduced pipe diameter, tree roots, cracks or anything else obvious to a somewhat knowledgeable and fairly handy homeowner.Having completed the work, the second technician then went to his van and produced a handwritten document with several options for me to consider. He asked me to sit down so we could discuss it. The options ranged from $7,211.77 to descale the sewer line, to $34,040.62 to descale and epoxy coat the drain plus replace 2 smallish sections of cast iron drains inside the house. To replace the drain system in one bathroom (which was accessible from the garage below) was $8,212.31. That seemed exorbitant for what looked to me like 1-2 days of work and a couple hundred dollars in materials. There was no detail whatsoever, just a sentenced followed by the very precise but random sounding price. I suspect the precision of the numbers was supposed to make them seem non-random.Technician: What do you want to do?Me: Think about it... what do I owed for the drain clearing?Technician: $409. Me: What happened to $77?Technician: You didn't have proper access.A little back and forth followed about what would constitute proper access. Pretty quickly (and quite oddly), he reverted back to $77. I paid the $77 and he left.A week later, the same drain clogged again. Although Rooter Hero guaranteed the work, I called another plumber who identified the real problem and told me he didn't think any of the other work Rooter Hero recommended actually needed to be done. Rooter Hero never called back to see how I wanted to proceed.In the background of all this was a lot of chaos at my house due to an unrelated burst water supply hose under my sink which had destroyed most of my floors (and provided easy access to the bathroom drain systems). I suspect the $409 fee and $34,000 estimate was a result of checking local property values and observing the distress we were already under. Again, they did (temporarily) clear the drain. Nice guys.
Patricia Xiong
4 months ago
This is the second time I chose Rooter Hero, still super quick response and fair price.
Update: I was contacted by someone in the district attorneys office (due to this review) - I believe they were launching an investigation into the practices of Rooter Hero. Not sure what became of that investigation yet I'm thrilled to hear that our tax dollars are going to good use.Rooter hero arrived at my rental property to fix a simple plug at our washing machine drain. It should have been a quick $77 rooter yet - rooter hero decided to try and take advantage of a property owner that was out of town (Me) The manager explained that my pipes were old and there was a plug that was rock solid - snaking would not work / he offered a several thousand dollar pipe replacement which I declined - he followed up with a $700 power flush that he explained was the only way to clear the hard plug. The manager explained that the plug would not clear without a $700 power flush. They scheduled the $700 power flush on Monday afternoon. I flew into town on Monday morning before rooter hero arrived - I simply placed our garden hose in the washing machine drain and started running water - I quickly reached full hose flow with NO BACKUP AND NO BLOCKAGE. The $77 rooter service had worked fine . I crawled under my rental property and discovered that all of my pipes were updated abs and were in excellent shape ( rooterhero told me my pipes were old and needed replacement.)I called rooterhero and informed them that my pipes were working perfectly after the $77 snake service and wanted to know why they had demanded a $700 flushing service later that day. The manager seemed surprised that I was in town and that I knew my pipes were all updated . He quickly apologized and claimed it was all a big mistake . He instantly zeroed out my bill- no charge for snake or power flush - my entire service was free. They were worried I would report them for fraudulent activity. Long story short - rooter hero attempted to rip me off for several thousands of unneeded repair they reduced it to $700 of unneeded flushing. They ended up crediting me for all of their snaking services . Rooter hero should be shut down for fraud and misrepresentation. They prey on desperate consumers at their time of need - these guys are scum bags - don’t believe anything they say or recommend . I have documentation to prove all of my claims and welcome any challenge from this awful company
TLDR: David Sanchez is my HERO.I was panicking when I saw that my dishwasher wouldn't drain, my garbage disposal stopped working, and my kitchen sink wouldn't drain. I was scare that it would be a huge process of repairs. I called Rooter Hero Plumbing and they said a technician would be by THAT SAME DAY. Best of all, they will check what your issue is for free, give you an estimate, and only charge you if they actually need to do the work! I of course wanted the work done. I was lucky to get David Sanchez as my plumbing expert. He not only solved ALL OF THE ISSUES within 15 minutes, he also showed me what to look for in the future. He gave me tips for my garbage disposal, and told me how I can tell if it ever starts to go bad. He explained how my dishwasher drain system worked, and ran it so I could see how it drains. He found what was clogging my drain and put a strainer in my sink so that something large can never fall down my sink again! He was extremely knowledgeable, very nice, and respectful of my home (he wore a mask the whole time and those things you put over your shoes before coming inside). He also said if anything happens within 30 days, I can call the company and they will come out and check again and fix it. I now have everything working perfectly and I can't thank David Sanchez enough! Thank you Rooter Hero! I will only be using you from now on!
Excellent service. David arrived quickly (this was an emergency request past midnight!), diagnosed the issue, and provided a much needed temporary fix.
Ahbaid Gaffoor
3 months ago
Adhamar was professional and did an excellent job. 5 of 5 stars!
Jon Cena did a OUTSTANDING job of quickly unclogging our drains.Jon Cena did above and beyond work and left the owner very pleased and he also did his work quickly.GREAT WORK, JonDan Fillin
Paul Dominguez
7 months ago
The team was professional from the beginning. They were attentive and very detail. Always kept us informed of what they were doing. Thank you for the quick service.
Julio and Sal i believe his name was, both are very helpful and got my drains unclogged and gave me good options for a long term repair. Service was very professional and was at great value. I highly recommend them to everyone i know
Shermin Tawni Alam
a year ago
David did a wonderful job for us. He was very hard working, pleasant, and professional. We will definitely use him again! Thank you for doing such a great job for my mom and dad.
We were suspecting a water leaking situation on our ceiling. By the time we call, it was already evening so even thought we wanted someone to take a look at it ASAP, we were not expecting anyone to come right away. But the technician came and took a look at the issue. It turned out that hole was caused by someone punctured the ceiling long time ago and tried to hide it from the outside. Absolutely 5 stars.
Flora Freitas
11 months ago
David M. was very professional and courteous. He took the time to explain what could be the issue and what was/is the issue. David was very thorough in his explanation making a difficult situation a bit more bearable. Will definitely recommend David M.
David and his crew were very professional. In spite of unforeseen problems with our sub-floor plumbing, they found a solution and didn’t change the quote due to the incurred complications. We recommend them.
Patrick was professional, and did quick and professional work to very much my liking. A credit to his company.
Bruce McCombs
2 years ago
Humberto came to our house on Sunday evening, and he did a fine job. Humberto is very knowledgeable, and made the process very easy. I received regular updates from dispatch as to where we were on the schedule that day, and I received a follow-up call from the main office a few days later, just to make sure that we were satisfied with their work, and that our drains were working properly. Such a pleasant experience, and much better service than we’ve received from other companies that we’ve used in the past. I highly recommend Rooter Hero, and I will definitely use this company in the future. Keep up the great work, Humberto and Rooter Hero!
Helia Carvalho
8 months ago
Thank you for sending Edgar he such a great person as well as a good worker. I know him from another job your company did for us. Thank you he’s a 10
Friendly and professional services . Eli was able to come out on New Year’s Day to help check on a clogged sewer. He was able to get everything done in two days. The staffs were nice and we were able to call and talk to them anytime. I highly recommend them if you ever had a problem.
Great job and very quick, came within hours of the initial call.
Overpriced and not transparent.When I call them, they did not tell me there is a service fee of 95 dollar. Second, even though it is charged by the job, the pricing is not transparent, randomly 800+ is quoted for the job with no reference. Either you have to pay the service fee or pay to get the job done. Secondly, I understand the parts are not included, I asked for the receipt, it is less than 100 dollar for all the parts but they charge a mark up of 65 %+ for no reason and this was not upfront and clear to the customers. Lastly, I asked for coupon and discount, the worker said it does not apply, even though on the website, it clearly takes coupon. If you want to get a simple job done and charge over 1000, this is the place for it.
Claudia Horvath
5 months ago
The work was done and the guys were very profesional and efficient doing my repairs that where mayor
Clogged sewer line, responded instantly and we had a technician here in an hour. perfect.
The technician Nick Whitman was polite, professional and experienced at cleaning the drains at my house. He had mask and shoe coverings. He was helpful and took the time to explain the job and answered my questions. The price was reasonable. Good job and excellent service by Nick!
Carlos came out and helped unclog our toilets just in time to use them for a Superbowl watch party. Hero indeed! Carlos was steady, detailed, and took care of the issue. He even pointed out a different cleanout (stuccoed and painted over by previous owners) I didn't know was there. The customer experience team who dispatched him were great too. Thanks to Taya and the Rooter Hero team!
Jonathon is very honest and efficient. I will use him again in the future.
Marlin Properties
3 months ago
The technician was on time, quickly took care of our issue and very polite!
Jacqueline Wong
a year ago
Called for an appointment to get my only shower fixed. I got one for two days later with a two hour time window. Two hours before the appointment they called and pushed it back for 2 days! I get not being able to guarantee a time but that’s what the window part of an appointment window is for. Pushing it back days right before the appointment window is unprofessional, inconsiderate of customers time and needs. If you can’t fit me in just tell me that upfront. Don’t schedule me and then be shady. If I can’t trust you to be honest about that why would I trust anything else you advise?
BARBARA BRUSKI
8 months ago
ERNEST VALLE WITH ROOTER HERO PLUMBING IS VERY THOROUGH, KNOWLEDGEABLE & VERY DETAIL ORIENTED!:)FABULOUS, INTELLIGENT GENTLEMAN. KNOWS HIS PROFESSION~VERY COURTEOUS, CALM- INVESTIGATES & GETS RIGHT TO THE SOURCE OF THE PROBLEM & COMPLETED IT VERY NICELY WITH NO REPERCUSSIONS. THANK YOU VERY MUCH FOR HAVING SUCH A WONDERFUL VERY KIND WITH A SMILE PERSON ON YOUR TEAM! I ONLY WANT TO REQUEST HIM EVERY TIME HE GIVES ME~PEACE OF MIND!:)SINCERELY,BARBARA BRUSKI
priscilla zuniga
a year ago
Highly recommended! We got calls and texts from the company for time confirmations. Ernest our technician came to check out the shower issue & came back a second time, same day, as my roommate had to leave the house. He called and gave me quotes over the phone before he came back. Very professional and friendly and didn’t mind that I had a dog!
Leticia Sabadin
5 months ago
Replaced old wax seal creating a small leak at the base of the toilet.
Timely, and efficient and friendly.
Ernest was professional and completely awesome. Thanks for getting to our home in the late night to fix our issue. Would use your company again. Thanks for sending your best man.
We had to change two shut off valves for the water/ washer machine. Marco, was very polite and worked hard. Thank you
Was here within 1 hour. Figured out my problem and showed me a ball of a hard foam caulking I was using that I must of gotten down the sink. Very nice guy. Wears a mask always and booties. Gets right to work and doesn’t mess around.
Donaldo Beroncal
2 months ago
He’s pleasant to talk to, explains everything in detail and answers questions clearly.
Ricardo was very professional, friendly, and a great teacher. Highly recommend his services.
Called Rooter Hero in the morning and was able to set up a 2 hour window time later in the afternoon that was convenient for me.John Gonzales arrived on time. John was very professional, friendly and he unclogged are shower drain in approximately 20 minutes. He left our bathroom clean. Overall experience was excellent.This is the second time I’ve used Rooter Hero and was taken care of swiftly, professionally and they are very reasonable when it comes time to pay the invoice. I highly recommend Rooter Hero!Brett
David was very professional, kind, and attentive to our needs. He even disinfected our bathroom and shower (twice). I would recommend him to anyone needing plumbing work done. Very knowledgeable and hard working!
Technician David Sanchez helped me with prompt, polite, and most importantly quick and easy repairs to my sink. Will definitely be calling again in the future!
Catalina Hernandez
2 months ago
Jeronimo was professional and fi no ish the job. Job well done.
Elizabeth Ojeda
8 months ago
Adrian and his team replaced my sewer line in the front yard! Great prices and an overall great experience! Will definitely recommend him to all my family and friends!
Sharim Legaspi
a year ago
We had a critical plumbing issue that needed immediate attention and we reached out to Rooter Hero for assistance. Julio Septiem came out to help us and he quickly identified the issue, provided the appropriate courses of action to solve the issue, and executed the plan efficiently and professionally.While Julio's work was the real star of the show, it should also be mentioned that he provided top level customer service while he was at it. Julio always made sure to explain in detail what the issues were, how they would be addressed, and the timelines of when the work would be completed. Having a major issue at home is never a comfortable situation, but thanks to Julio's professionalism we always felt like we were in good hands.I hope we don't have an other issue for a very long time, but at least we 100% know who we're going to call!
We had a leaking pipe in our crawl space. Had multiple estimates to fix our issue but we decided to go with Adrian Téllez! The team that came in and did the job was very clean with their work and did everything they said they would do! Will call rooter hero again for our next project!
Great professional service, they saved me a ton of stress.
Karsten Manske
11 months ago
Rooter hero responds promptly and I didn’t have to wait long until a technician was scheduled. On a Sunday! The service is performed at a good quality and the technician was very friendly.The service could be even better if every technician put on shoe covers, for hygiene reasons.Overall good service, rooter hero is a good business
Carlos Robles did a fantastic job clearing my clogged drain. He stayed until the job was done even though there were problems getting through my line. Polite and professional, I will use his service again for sure.
RooterHero does good work. The SMS text system is really convenient and efficient for scheduling appointments. My one caution: they can be very pricey on some jobs such as water heater replacements so consider getting other quotes if you have time. Otherwise, these guys are solid.
Carlos was very professional and explained exactly what he was going to do. He fixed my outside water faucet quickly at a reasonable price. I would call Rooter Hero Plumbing again.
I’ve used Rooter Hero Plumbing 3 times now over the last 5 years. Each time I’ve called someone else first and have gotten extremely high prices for things I don’t even need, before I remember these guys.Every time they’ve been out, they’re quick to diagnose the problem, then give me multiple options and price points on how to get back up and running.Don’t waste your time with anyone else. If you need it done fast, and at a reasonable promise, just call Rescue Hero Plumbing.
fernando vilale
10 months ago
Who ever did the work, he's very good. He explained what's going on and the problem, the first and final solution. He cleaned up after the work is done. I am grateful and very satisfied with his work.
Ashwin Gunashekar
2 years ago
Juan Romero and David Moreno saved my day. Everything was excellent from the start. They arrived within 30 mins of placing the call. David called Juan the specialist who arrived almost immediately. Thorough, knowledgeable professionals and the friendliest service. I have been struggling to find a good company to just unclog my bathroom drain. The bathroom remodel guys had put all kinds of debris in the sewer pipe. Juan came in, removed the drain plate, ran the snake and got all the debris out. He knew his job and did it with a smile. They also cleaned out my other bathroom clog with a quick snake.I could trust them and they took care of me! I’m a fan of Rooter Hero!
Carolina Ochoa
a year ago
I give this company a 5-star. Thanks to Freddy and Eric for coming out and working on my home. Had major work done on my sewer system, couldn't put a great price on a great team that does an excellent job alongside with great hospitality and customer service. Very recommend thank you.
The technician that came out was quick and efficient with his work. Very professional! Well highly recommend Adrian Tellez to any family or friends!!!!!
Jeff Styczynski
a year ago
We had a serious issue with our sewer. Everything in the house that goes out to the sewer was backed up from the roots of the City tree on the front strip between the sidewalk and street.1st person to identify our issue was Eli. After all his hard labor he called in Freddie who showed Us all the options to get it done right. The 1st night we were running back to normal. After the crew managed to get to the blockage in the pipe, next day they replaced the sewer pipe and put in a new clean out in front of house.We just waited for the city Inspector to sign off and ourFront yard was back to normal thanks to Freddie and his wonderful crew.
Ellen Ratner
5 months ago
We were very happy with the Service from Rooter Hero worker. He
fixed our problem.
David is wonderful, knowledgeable and a pleasant person to work with, we request David due to his knowledge of our property. Thank You David
Julio Septien, Tech was outstanding. He was professional, honest and prompt. Recommend Hero Rooter hire more outstanding employees like Julio. He installed sewer clean out for me and I'm very pleased with this professional tech. There was one minor issue but Julio and Hero Rooter immediately resolved the issue. Recommend this employee and Hero Rooter for any plumming problems!
Ryan Dumbrique
3 months ago
Very professional, explained our options very well and helped us save money.
Harshala Deodhar-Joshi
a year ago
Service guy Angel really came like an angel ? .. in super hot day when the water was shut off for more than 24 hours... he did an amazing job... it was complicated and tedious but he did it!! I am very happy with the work and overall service!!
Jon was great He showed up promptly, diagnosed the problem quickly, purchased a toilet and had it installed within an hour. He cleaned up and gave me info on other issues I will need to take care of. He made a stressful situation, a quick stress free problem resolved. Thank you Jonathan Cena!
Sterling Hansen
11 months ago
David was very informative and thorough. He went above and beyond to correct the problem and was not about to let the drain win. Thank you David for a job well done!
Kalpana Wunnava
a year ago
Ricky was extremely professional and super polite! He has very good knowledge of plumbing. We had other issues that were unrelated to the issue at hand, he listened and advised us very patiently. I would definitely like to work with Ricky again. I would highly recommend Ricky!
Our water heater failed, partially flooding the garage. A RooterHero plumber, Ruben, just happened to be doing a plumbing job across the street. When I explained my problem, he immediately called his associate, Freddie. Even though it was late in the day, Freddie showed up a short time later to assess the situation, removed the old unit, and arranged to have a new water heater installed the next morning. Ruben showed up early the next morning, on time, and installed the new water heater very quickly. Both plumbers were very courteous and professional. I really liked that they kept me informed every step of the way and gave me a tutorial on caring for the new water heater. I have some other plumbing issues that will need to be taken care of and I will definitely be calling RooterHero.
Excellent service. So happy with everything Francisco helped with
Kiran Charles
3 months ago
Great plumber! Very responsive, cordial and efficient service at reasonable cost.
Vera Archibeque
a year ago
My sink was not draining, contacted several different companies in the area and thankfully was able to follow through with scheduling my service. Basilio was fantastic and very knowledgeable when providing services, with just paying $77 also providing a warranty, he was very helpful and I would gladly recommend rooter hero to anybody who needs their services.
Great service provided by Luis who is A very experienced and courteous Technician. I had a kitchen sink drainage clogged issue. That was a very hard nut to crack. He spent a lot of times to figure out solutions for all the challenges that kept surfacing. Eventually he beat all the issues and emerged as a winner. Despite all the hard work, he still honored the preliminary estimate price. I was so impressed with his professionalism and workmanship. Thank you Luis!!Alex
Ricardo and Tony came to our house to help with a drain clog in the Kitchen. They were extremely professional, well mannered and helpful. They answered all my questions and patiently explained all my options and alleviated any concerns that I had. They did not rush anything and took the time to make sure our problem was handled. They also wore masks and shoe covers everytime they entered our house. These minor details make the biggest difference to our satisfaction. Would definitely recommend!
Rooter Hero San Jose just left. I am very impressed with the service. It was quick and easy. The technician Angel V. was the nicest person, very professional and was patient and explained everything to me. I am beyond thrilled with the service and price. Thanks again!
Omar did a great job resolving the immediate issue (toilets in the back running slowly), and although his equipment was inadequate to punch through hairy tree roots all the way under the street, that was NOT his fault! He needed a more powerful machine than he was issued.I had a few questions about the effort involved to replace the pipes to the street, and he took the time to show me a video detailing exactly how it could be done without digging up the whole front yard!Great guy, great salesman, personable, helpful, and friendly, but needs better company-supplied equipment. Omar gets A+!
Marlene Belstock
11 months ago
They were very efficient and easy to deal with. Jon C and his crew were cognizant regarding the functions of our home and were not very disruptive. Everyday they tidied up
Ivonne Gutierrez
2 years ago
Omar was very professional, courteous, & helpful. All of the technicians wore masks and I appreciated that they wore booties and laid plastic down while inside as well. He explained the work that needed to be done and answered any questions I had. Work was done in a timely manner and they were able to get water back on within a few hours. The response time was also great!
Howard Huang
3 months ago
Omer is very professional and showed up on time! Will ask for their service in the future.
Johnathon Garcia
a year ago
Adam came out on a late night and figured out that there was issue with my pipe. He gave me few options and me and my wife chose the best one. We are happy to know that we are invested into our home. He and crew did a awesome job! Would recommend Adam to all of my friends and family!!!!
We had someone come out cause my niece was washing her underwear in the tub and they went down the drain and clogged it. We got a flyer in the mail and it said free camera inspection but told us his didn't work but said he can try to snake it. I told him where I thought it was cause my sink and that tub go to the same drain and my sink was draining fine. He worked on it for about 45 min and said he couldn't get it and would have to take the pipe apart. His boss said 2000 and he said he could come after work and do it for 800. We passed and decided to try myself. Got it out with cheap home depot snake in 5 min. Be careful, either they are trying to take advantage or are not qualified.
Emilio Dumagan
8 months ago
I needed my water heater fixed while I had family from out of town at my house. and Adrian answered the call and delivered immediately. Top tier service definitely recommend Adrian!
PETER. Hartzman
a year ago
Joshua originally arrived to finish a job started the evening before by another technician. There was a leak around the bolts holding the tank to the toilet. After fixing that issue, we noticed that there was another leak under the toilet itself. He removed the toilet, replaced the wax seal and then reinstalled the toilet. He took his time to make sure the repair had worked and there were no more leaks. His work was careful and efficient and I appreciate the effort that he made.
Excellent service! Very professional and follow through! Macro came to my house to fix draining issue in the kitchen sink. He is very knowledgeable, friendly, and easy to work with! I found another leaking later behind the sink . Macro came right to check, at no charge, and found it’s from caulking issue from the new sink installation. Highly recommend Rooter Hero! THANK YOU, Macro!!!
Daniel Ambriz is punctual and able to answer any questions I had. Thank you for your help!
Travis Dowell
2 years ago
Discovered some really bad work from the previous owner of my house that needed attention. I was quotes all over the board for repairs but RotoHero came in at a competitive rate and was very professional. The job ended up taking a few days longer to complete but the team was professional, courteous, wore their masks and took pictures of the repairs for my records. Definitely would recommend.
We had a great experience with these guys they were able to come out the same day we called. They worked hard on the first day to try and resolve our issue but when the couldn’t they were back promptly the next morning. When they told us we needed a new clean out at the front of our house they said we’d have to lose a mature Camilla bush near the steps to our front door. When I objected and asked if we couldn’t just cut it way back, they were willing to try and worked around it. Nothing but great things to say about Marco and the crew.
Bruce Hawkins
2 months ago
Prompt, thorough, professional. Helped me get free service from city.
Work was excellent and they clearly explained what needed to be done. Only complaint is that on certain days when work was scheduled the crew didn't show up with no notification that they weren't coming that day and no explanation why, Communication with customer in these cases needs to be better.
Roger Wroblewski
a year ago
I live in a condo, and David was professional enough to deal with the property management company and the HOA. He is a very courteous person with abundant patience to walk me through all of the details, and help me understand them. I highly recommend him and appreciate his professional work.
Gio and his team are world class!My wife and I just moved into the neighborhood and low and behold, we ran into sewage problems from a backed up pipe with years of grease build up. Dealing with a half moved in home is already stressful enough without the added problem of plumbing that wasn't working. But Gio and his guys came by, took charge and did everything by the book and timely too.Other than knowing how many issues can arise in the middle of any job like this, I can safely say I know next to nothing about plumbing or house hold infrastructure and logistics. In that sense, my generation is at a severe disadvantage.To say these guys know their stuff is an understatement. Anything that came up was no obstacle. They were friendly, professional, and straight to the point. I also want to give a shout out to Michael who helped with this crazy process too. I definitely recommend them!
Julio S help me figure out why my toilet was draining slow and even replace the old rusted bolts on my toilet. He clearly communicated each step and made sure I new the price before proceeding.
Angel Vasquez of Rooter Hero switched out my pressure regulator. He did a great job and was concerned for my satisfaction and peace of mind which I appreciated. Cost was very reasonable. I would not hesitate to contact him for any future plumbing needs. I will definitely refer him to friends and family. He's friendly and efficient!
Michelle Apana-Horn
3 years ago
David Sanchez was great!! He was early (did call to make sure it was OK first), quick, confirmed that I had my coupon so I could get the great price. Polite, cleaned up everything! Gave me suggestions on preventative maintenance. I would highly recommend Rooter Hero & ask for David!! Hopefully, I won't need them anytime soon, but if I do I know who to call!
Elisabeth Simon
a year ago
The gentleman who came to my home went above and beyond. I have a special needs child, one of the plumbers noted my child’s discomfort with the noise and did everything they possibly could to make the experience comfortable for him. 10 stars ⭐️
Laurie Boggs
6 months ago
I had to call Rooter Hero this morning due to raw sewage in the laundry sink in my garage. Almost 10 years ago, this company replaced my entire waste line which was a traumatic and very expensive job. So, I was emotional and on the verge of panic this morning! The person who took my call was compassionate, professional, and assured me that they would help me. Less than 2 hours later DAVID SANCHEZ showed up and immediately put my mind at ease. He knew exactly what the problem was and how to go about fixing it. He explained things to me thoroughly and in a way that calmed my nerves. He cleared the troublesome drain without a single drop of water spilling anywhere. He reconnected everything and checked for any leaks. He even left me a preventative maintenance product and instructed me on how to use it. And then, at the end of it all, he did not charge me! He put this call under my 10 year warranty! I am deeply grateful for the response time, the professionalism, the talent, and for putting up with my emotions. DAVID SANCHEZ, you are a GOOD MAN, and an invaluable asset to your employer. BRAVO!
Crystal DePass
2 years ago
Mario did an amazing job helping us with our water heater move as the previous location installed by another plumber gave us trouble. Mario was very knowledgeable and extremely professional working in our home during these trying times.I asked a lot of questions about the install and inquired of future projects as well and he was able to answer them all. This is my second time using Rooter Hero and I am happy to say we will only be using them going forward. Thank you Mario!
Linda Bianucci
3 years ago
From the moment John Alex was at our door we were impressed with his professionalism and can do attitude. His team followed his lead - So nice to experience such great customer service in a time when it has become a lost art. Everyone was happy to answer any question we had and the whole process went smooth and surprisingly fast. So much more then just clearing a drain. Would I call them back - absolutely! Linda and Rod In San Mateo
wendell jeong
9 months ago
Omar did a great job. Unclogged my drain and inspected it with a camera all the way to the street. I paid the advertised price.
Heather Bolei
11 months ago
Eli and his crew were great. They kept me updated on their progress, timeline, and processes. The weather was dreadfully hot and they pushed through like it wasn’t.
Courtney Lemmon
a year ago
Every person that I communicated with was professional and extremely kind and helpful! I could not get over how amazing their service was from start to finish and even follow up and extra advice! Will use them again when I need them!
Today I had George Delgado over to replace our soft water filter for the shower. From the moment he arrived at my place, he was extremely friendly and professional. He figured out what part was needed and installed it extremely fast.I would go with George again for any plumbing need for sure. 5 starts all the way!
John Castaneda and his teammate did a great job of fixing a weak flush situation that had been plaguing my hallway bathroom intermittently for months. The service provided was timely, thorough, professional, and high quality. I really like how they spent time explaining the situation so that I was well-informed of what was going on, which is something not as common as you would think. An added bonus was that their thorough assessment of the situation led to the identification of other underlying issues on the property that will need to get addressed soon.I don't look forward to the next time I will need Rooter Hero Plumbing's help, but I am happy to know that my household will be well taken care of when I do. I highly recommend Rooter Hero Plumbing to anyone with a plumbing need.
They did a good job clearing my stopped up sink.
Just worked with Adam and Will from Hero Plumbing. Excellent service ! We received great communication from the company when we scheduled and then today to confirm their arrival time. Both employees followed COVID procedures, wearing masks ,sanitizing - They even took our temperatures when they arrived! Both were polite and professional and Adam is a skilled plumber. They took care of a terrible clog and Adam inspected our line, alerting us to some potential problems with our 70 year old system. Everything was thoroughly cleaned before they left. I highly recommend this company. Thank you !
Christine Hudson
3 years ago
Called rooter hero to take advantage of their $77. special to clear slow line. Appointment was easy to make with much availability for my convenience, confirmed day of and again within hour of service. Freddy arrived promptly and was very thorough. Got the job done in an hour. Service recommend.
Shari Turcotte
2 years ago
Amazing service. Respectful, attentive and professional. The dispatcher had a technician to my place within the hour. A special kudos to Omar for being so professional and polite. He was able to get the job done in a short time. I will be referring you to all my friends and you have a customer for life!
I had a pipe in the front yard that was leaking, so as a stay at home mother, I needed it fixed quickly. I had made a call to Rooter Hero Plumbing, and they took very good care of me. The employee, Michael Presler came out within the time window they gave me. He explained what was going on, in a way I would be able to understand. He had fixed the leak, in an timely manner, along with cleaning up more than what he had left. He was also kind enough to take out my trash bins out to the curb for me. I highly recommend this company, and ask for Michael Presler!! Such a kind gentleman!
Rayna Serrano-Farfan
2 years ago
Great Service!! I called Rooter Hero and they sent someone out right away. The guy who came was very polite and answered all of my questions. Got the job done quickly and made sure everything was good before leaving. Definitely recommend 10/10!
David is very professional and straightforward with great attitude. Thank you!
Had another issues today (yes, old rusty pipes that are begging for a replacement). But for the timewhile, Rooter Hero answered the call and saved the day yet again. I sent a request via their website late last night and their specialist was at the house first thing in the morning. Jose Ramirez took care of the problem very quickly. Very nice guy and super professional. I will only go to Rooter Hero for all plumbing and drain work going forward. 5 stars.Like the other reviewer said. Mask on, shoe coverings on, gloves on!
Chakori_Subodh Bhattacharjya
2 years ago
We had a backup in our kitchen since. Rooter plumbing was recommended to us by a friend. They were quick to respond, very professional and reasonably priced. The tech was on time and did a great job!!! We recommend this business to anyone who has plumbing needs. Thank you so much!!
Carlos came to my girlfriend's house to check the shower and informed her of the damages, this man was honest and to the point, informed her of what she needed and the cost. We asked around and this business was the most reasonable, would recommend this business and since Carlos did such a great job, we highly recommend Carlos.
Consuela Martinez-Linares
2 years ago
Jonathan Cerna came out two days to work on our plumbing. He was extremely patient with the fact that it took awhile to get the three sinks we have to unclog. He also was very communicative regarding what he was going to do before doing it and worked with us with costs. I've had many people over to work on different issues with my home this year and I would have to say Jonathan was the most patient, understanding and respectful person we've had. He also always wore his mask, gloves and shoe covers while talking to me & in my home which was much appreciated especially during this time.
Sridhar Gangavarapu
7 months ago
Omar arrived on time and was very courteous. He analyzed the issue and quickly fixed it.
David is very courteous, and professional. He arrived quickly in response to our call and solved our problem in a quick and clean matter. We are impressed and would definitely call him again if we experience the same problem again.
After weeks of kitchen drainage stuck, finally get unstuck by Rooter Hero, Much appreciate Marco for the great work!
Brian Kosinski
2 years ago
John Alex came within one hour of calling for service. He quickly diagnosed the root cause issue of a clogged toilet as a being a clogged sewage line outside of the house. As luck would have it, the warranty on that line being replaced a year ago had expired two days ago! The good new is that John cleared the line and did not charge is for the repair. I believe most companies would have charged us since it was technically past the warranty period. Very experienced and pleasant person to interact with.
Had to fix drive way concrete but not sure if it’s caused by sewer pipe leak so I called Rooter Hero to inspect my sewer pipe. They arrived very quickly. With their equipment they could see no sewer pipe under the drive way and no damage in the sewer pipe. Great! Thanks for your excellent service! They have very good communications between themselves and with me. Will definitely use them again.
Very pleased with Danny Ambriz's performance and great attitude during the repairs on our toilet. Very much would recommend Danny and Roto Hero Plumbing.
Kathyrine Tziritas
4 months ago
Ernest Valle was informative, professional, and provided great customer service.
Our scheduled time was 10am, the truck finally arrived at 12:45pm. But the gentleman helped us was very nice, he really knows what he was doing, he is very patient to explain what has happened, including the sewing pipes. I think his services worth 5 stars. But the delay is a kind of inconvenience. Hope the office can make the scheduling more precise in the future!
Cecelia Chagoya
4 years ago
I was able to get an appointment quickly. I appreciated the call and text reminders about my appointment. The technician, Pablo was very thorough in his work and knowledgeable. He was friendly and professional while he installed my water filters. Overall, a great experience with Rooter Hero Plumbing Service!
Eddie found a defective regulator and replaced it for more accurate water pressure in her home. And he installed my gas oven. He was very personable and did a great job. Highly recommend.
Wonderful service. Angel was professional, knowledgeable, on-time, answered all of my questions and is also a very nice man. He cut off a gas line to my gas fireplace. He then removed all of the pipelines to the fireplace. Excellent job. KUDO's.
Harminder Singh
3 years ago
Before Rotor Hero could finish the job on my rental property, sent a guy ( could be independent contractor) named Jeff . He asked for more than $400 even without looking for my problem. I sent him back from home without letting him start the job. Called toll free number spoke to Lilly explained situation, suggested her to send the same guy who had serviced us before. She looked in my history and sent Jose within minutes.very cool and knowledgeable guy took only 15 minutes to fix the problem. He was on the way to next job after charging us bare minimum $77. He did even refuse to accept tips saying that that is against policy. Thank you Jose and his bro for timely and to the point help. Next time if I ever call I will ask for him only. Thank you Lilly for being helpful at the same time I am afraid how many households fall in pray for unnecessary work and expense from guy like Jeff?He deserves some ethical and professional training besides disciplining.
Carlos did a great job getting our drain flowing quickly
Larry Krenzin
2 years ago
Juan and Victor had a tricky job of repairing a water system that sprung a leak. It required getting new parts and new connections. We were out of water service for two days but they were prompt, arrived when promised and courteous. We highly recommend them and we will be using them again soon. A job well done in every way.
Ask for Johnny! He’s the best. He came out here to San Mateo on the same day I called. He was punctual and professional, and he solved our problem in minutes. He also taught us a few tricks we didn’t know about our drains. We have found our go-to plumber! The pricing was very reasonable and we are fully satisfied with the services we received! Thank you, Rooter Hero!
Seeds of Love Worldwide Cupertino, CA
a year ago
David Sanchez was a very knowledgeable and friendly plumber who did the job correctly the first time by recognizing that our clogged kitchen drain needed almost 65 feet of Toto rooter. Highly recommend this plumber! ???
Ben St. Clair
2 years ago
Jeremy showed up incredibly fast (at midnight), identified the problem and fixed it within 15 minutes. He even went over how I could prevent and fix the issue myself in the future, and was super friendly throughout the whole process. Highly recommended! Ask for Jeremy, you won't regret it.
Technician David Sanchez and his associate Michael were absolute professionals! They arrived promptly, worked quick and clean and clearly described the problem. David went out of his way to fix the problem in the most cost effective way for me and also fixed my leaky sink in addition for only the cost of the simple part needed. Highly recommend these guys!
We were very impressed with the quick response by Roto Hero and David Sanchez’s knowledge, helpfulness, and ability to find our problem fast. He was thorough, careful to explain what he was doing and very polite and respectful. We highly recommend David and Roto Hero for any plumbing problems. We will definitely call them again in the future.
Very professional and great service. I communicated with Matthew over the phone to arrange the service and he always picked up no matter what day or hour. The crew who came to do the work led by Eric was accommodating and courteous. Highly recommend Rooter Hero.
Raul Aguilar
8 months ago
Called rooter hero when my bathtub and toilet were backed up, Marco was a lot of help painless and a great job of snaking my main drain found my kids threw a blob of wipes down the toilet and he also found my bathtub drain to be leaking, replaced that aswell and now everything working flawless 10/10 recommend to friends and family.
A little late on the review. But I would like to thank Antonio M he was really great and professionalI had a problem with the bathroom toilet a few months back. I called a few companies they did not fit my schedule. Than I called Rooeter hero, about an hour later Antonio showed up at my door step he was very patient with all my questions he gave me a price that was more than what I thought it would be but after watching the way he performed I knew it would be all worth the spending.Than you rooter hero I will definitely be calling you out with any further plumbing issues.
Rooter Hero Plumbing was extremely responsive and provided same day service for my leaking kitchen faucet -- on a Saturday! Their service was honest, straightforward and friendly. Ernest Valle was our technician and I'd gladly recommend him to others.
Hooman Sotoodeh
3 years ago
Tech came on time and had a great attitude.He did good work and didn’t rush anything.He did the job he was supposed to and even more.He actually refused to take a tip for his good work.What a novel idea.....Good service, good price, and timely.We need more companies like this.Thank you rooter Hero.
John Josh and Marco did an amazing job on my house. They came on fast notice which is very handy and also had very good communication skills. They gave me the best price there was. Really love this company and recommend it to anyone who needs work in plumbing!
Gerald Weltzin
11 months ago
Eric did a masterful job… the installation required several modifications which he performed perfectly.
I was very pleased with his expertise and skills.
Jennifer James
3 years ago
Company has integrity and honored their warranty. Had a great experience initially with Juan and Adam a year or two ago when we had our install/replacement of existing piping, and when we had a minor issue recently, they came free of charge to fix it, and even helped with an issue that wasn’t their responsibility (we have uneven floors and our toilet was wobbling, and they added something underneath to level it out for us until we can get out floorboard fixed). Just to help us. Still no charge. The only negative was we had a hard time getting someone the first two times we called the office (more recently), but when we did get through today, they came out the same day and the field super (Sal) gave us his card and said we could call direct anytime and he’ll get someone right out if we ever need them again. Good company, great employees.
Rootor Hero came out to rescue my house on a Sunday I might add. Marco came out and looked over his options. I had two toilets that backed up, one in a bath tub the other one in a shower. They were on the same side of the house. There was no trap to use for these to snake out the blockage. He decided to take off the toilet in the rear of the house to snake the sewer line. It took some time and patients to complete the job, but he stayed with it and succeeded in removing the blockage. Marco then re-installed the toilet and cleaned up everything. A job well done!! I would rate his job 5 Stars.Also I did call a few other plumbers and they all stated they could not make an appointment until a few days out. Rooter Hero listened to my problem and made an appointment for Sunday the next day at 9:00 am. They were on time and did a great job. I would highly recommend them to anyone who is in need of service.
They were quick and easy to work with. Our shower had unfortunately broke and the water kept running. They were able to quickily send someone out to fix it. Everyone at the desk, such as Nancy and Robert were so lind and helpful, to the technician Humberto. He was able to quickly, safely, and professionally fix our shower.
Judy Goldsmith
2 years ago
Jaime was wonderful. He listened to our concerns and delt with each. He made my husband comfortable by listening, being clear on what was going on, completing on time, showing concern for our home, and even laughing at his jokes.
We think Rooter Hero is lucky to have Jaime working for them.
The technician arrived well within the specified time, was knowledgeable, courteous and quick to solve my problem. He also provided me with recommendations of preventative measures that should be taken without being pushy or trying to get me to agree to anything I wasn't prepared to have done then and there. Overall, considering the circumstances, it was a very satisfying experience.
RH refitted our main sewer line 3 years ago. They did a great job and I got them back today (we bought a 5 year warranty) to scope the pipe and check there weren't any issues. They were on time, quick and professional. No problems found.
Extremely pleased with promptness, friendliness, and ability to do the job quickly and effectively at the advertised price. Will definitely use service again when needed.
I got charged literally 10x the market rate for replacing a pressure regulator that had failed. I should have done more research before agreeing. Aside from that, it was easy to deal with them.
Nazanin Saraj
11 months ago
David is wonderful and whenever I need someone to help with any repair I always make sure to ask for him. I highly recommend him, he is very professional and friendly.
Jonathan and Ernesto did a fantastic job fixing a clogged shower/tub drain as well as replacing our original galvanized drain pipe in the kitchen. Very friendly, knowledgeable and professional. Highly recommend Rooter Hero.
I had a Halo Whole Home Water Filtration System Installed. The two workers took 1-1/2 days. The entire time they were extremely professional. They protected everything they had to work around and at the end they completely cleaned up cleaner than it was before they came. I would definitely recommend this company.
Basilio Delgado came out to clear our sewer drain for us. He was so helpful and went the extra mile to explain the problems and he even checked in our crawl space for issues. He found the problems and cleared the drain for a very reasonable price. I highly recommend Rooter Hero.
Jospeh Adam Prim
2 years ago
Our repairman was John Lillie. This guy was top notch... knew exactly what he was doing and just did it, no up charging, realistic recommendations on repairing and long term maintenance. I don’t know it they’re all as good as John Lillie, but we are new homeowners and we will absolutely be using Rooter Hero again and asking for him by name.THANK YOU JOHN LILLIE!
* Knowledge in diagnosing the problem & performing the task.
* Excellent customer service!
Sandro Köppen
8 months ago
David M. Arrived in time, was very nice and helpful. He managed to get things done very quickly. Thanks!
Annie Leonard
3 years ago
This is the second time I’ve used Rooter Hero Plumbing & I was very happy with their service & price on each occasion. The technician was prompt & professional & took care of my plumbing problems quickly & at a very reasonable cost. He came equipped with the needed parts right there in his truck, so there was no waiting... would definitely recommend them to family & friends!!
Christina Sheridan
2 years ago
Jose was prompt and very courteous. He quickly found the problem and explained the root cause. He kept the area tidy and we all wore masks in our interactions. Within 2.5 hours, our kitchen faucet was fixed and problem solved. If we encountered the same problem again, Jose said that he would come back to take a look. I recommended the business to a colleague after this great experience.
Steve Van Woerkom
11 months ago
Ricky was excellent! He has a positive attitude and he’s professional and friendly! Really like him. Great job ??
daniel chipres
2 years ago
Omar and Adrian were amazing. They came in and analyzed the problem and provided me with multiple solutions in the upmost professional way. They definitely care about their customers and it shows that the company Rooter Hero, supports the people over profits mentality so with that being said I highly recommend Omar and Adrian for any of your plumping needs.
Loretta Bonander
3 years ago
Jason was awesome! Honest and could have charged us more but still said we only owed him 77.00 . Ask for Jason if you want the job done right and at a reasonable price. I will be a customer for life.
Omar and Humberto did a great job clearing the clogged drain pipe at my house. They provided quality service and professional service attitude. They were on time and fast and offered a good price. Great job!
Beverly Chavez
2 years ago
I give Juan Romero and David Moreno ⭐️⭐️⭐️⭐️⭐️ They were awesome very professional and informative. I had a clogged drain come to find out my sewer line had collapsed. They were quick and replaced the line in two days, and the crew as well so sweet all of them THANK YOU they went above and beyond.
DO NOT USE THIS COMPANY. unless you are super rich and do not care about your money and your time.I used this company to fix one shower handle in April 2021, and it broke down in July 2021. I called them again and they priced me for 3000 dollars because they need to tear down the wall! I called another technician, and it took him 2 hours to fix it without touching the wall! and he told me 2 parts were missing that's why it is broken again. And they didn't apply seal after they finished last time. From the details, you know the technician from Rooter Hero is not responsible, not professional, simply not care about fixing the program for customer, bad experience, will never use it again. Again, do not use them.
Prince Kattuveettil
2 years ago
I've used there service before and had a good experience. However this time it has been a bit painful. Called around 12 on Sat. Was told between 4-6pm and they were not here until 830pm. Our bypass for water softener was shot as a temporary fix solder a new point so we have water to the house. He cut the pipping however he wasn't able to solder a new point. Before we had at least the front yard hose. Now we have to shut the main line because of the pip is left open. He was a nice guy but I have no water. Waiting for someone to come in today, Sunday between 9-11. It's 1052.... No one showed up. The technician was nice to follow up to see if anyone showed up. Very disappointed but the experience but the technician was professional and nice but aside from that I probably won't be calling this company again.
Muralidharan Jayavelan
9 months ago
Edgar was very professional and timely when we had a drain issue and was quick to find the issue and solved it for us in no time . Highly recommend rooter service and Edgar
harmony cervantes
2 years ago
Daniel Ambriz was very professional and knowledgeable. I especially like how he was attentive to detail. I finally have a plummer I can trust. I will absolutely recommend Rooter Hero San Jose to my family and friends. Thank you essential workers for all your hard work.
We had a great experience with Ernest, who was professional, hardworking, and communicative the entire time.
Ernest was awesome! Very knowledgeable and hardworking! He did an excellent job.
Christian Roth
2 years ago
Really positive experience with them today. They were on-time and were very thorough in their diagnosis and fix. They took their time and made sure I was pleased with the outcome. A big thank you to Johnny and Tony.
Nick, David, and Gerry did a fantastic job for our condo area. The main drain pipe for our building became damaged from some other company that was trusted to do work, but they did the damage and covered it up without telling anyone. A week later we noticed severe draining problems in our units, then Nick was called onsite. He was able to diagnose this problem by the next day. David and Gerry joined the party to dig up 6+ feet under to repair the problem that was created, then fill in the ground again. Within 24 hours, we had drainage and water restored to our facility. I cannot thank these guys enough. The pipes have been running perfectly ever since.
Silvanna Milan
3 years ago
David Sanchez came to my mother's home to clear the lines. He explained everything he was going to do and then walked us through it. Gave good explanation of the costs, etc. Very knowledgeable, friendly and patient. Used the camera to let us see what was happening. Suggested the smaller camera which we will utilize next time. Will definitely use again.
LeftEye FishFinder
4 years ago
First I would like to say that Rooter Hero made a commitment and stuck to it when three other plumbing companies said they would come out but never showed.Mario the service technician was absolutely awesome! I’m in the trades and Mario was patient with me and explain to me in detail where my issues were. He showed up with a handshake and a smile which is hard to come by nowadays. I really appreciate the work that was done I can rest of ease!!
Jillian Cintas
a year ago
Both Tony and Johnny were very professional. They both entered with face and shoe coverings, as well as gloves. After assessing the problem, they came up with a plan and were able to resolve the problem in a short amount of time. I highly recommend Roto Rooter and will use this company again if needed!
Jesse Casellini
4 years ago
Very professional, great response time, and very knowledgeable. I was in a tough position as I needed it fixed right away so the price went up to almost $2500 very quickly. They replaced 10” of PVC. I checked around today and could have gotten the work done for much less but other than price they were perfect.
Extremely professional and courteous/respectful.
Great service
Happy Workout
2 years ago
I would give 0 star if I can. Terrible company from technicians to the supervisor.The customer service would set up the same day appointment with you but the technician will never show up. Do not believe technician will show up late evening and weekend.My first appointment was May 13 6-8 pm and the technician show on May 14 noon. This is my investment and tenants has a clogged toilet. Technician called me and said it would cost me $329 to fix. I told him I have other plumber came before charged me $150. He immediate matched the price for $179 and said my pipes have problem if I want to pay extra to use camera. I said no camera but I did not tell the technician I did it with other plumber and nothing wrong with the pipes. After the technician finished he told me there is 3 months warranty. On Aug. 1, my tenant called me he has same problem. The second technician showed up on Aug 3 to fix the clog. Less than 2 weeks, Aug. 15, my tenant called me again and said same problem came back.This time I requested to talk to the supervisor because I was dissatisfied with the service. The supervisor called me back, OMG this is the worst person I ever talked. He kept saying my pipes have a problem when the technician told me to repair. I asked him your technician never checked my pipes how do you know my pipes have a problem. Then he said your warranty is over you need to pay to do the service again. I can not believe this is license plumbers and their job just lasts 3 months. I am out of my warranty for 1 day.
Great experience! He was super helpful
Thanks, David, for coming so quickly, clearing the clog, and cleaning up nicely afterwards.
Celeste Yee-Almirol
10 months ago
Edgar got to my home quickly and was able to evaluate the problem and provide a solution. He was able to fix the problem quickly and return running water to my home.
Comfort Mensah
a month ago
Was on time and job was done. Price was reasonable.
Toilet gloged around 6:30pm. They said a tech would call in 30min. No one called, I made 2 more calls 45min apart, but the answering service said he was on the phone. At 9pm I called Roto-Rooter and they came out and fixed it the next day.
Friday evening our garbage disposal broke. I called in for help around 8:30 pm. Next morning 9 am the technician showed up promptly. The issue was fixed by 9:30.Happy customer!
Great experience with Juan. Get the job done quick and professionally
He did a great job. Nice worker
Connie Ludewig
6 months ago
It was very helpful to have a camera that went into pipes so we could visually understand what was explained to us.
Technician Eddie Antillon was great. He worked with us regarding our timeline for completion. He explained everything that needed to be done every step of the way. They were conscious of social distances, and mask wearing. I would highly recommend using this company.
Eddie Campbell
2 years ago
The name of the technician not listed in your drop-down was Christian Vanegas. Very professional very nice person. I have to be honest Roto heroes wasn’t my first choice. My first choice LRS plumbing they were no call no show. My dilemma started at 9 PM concerned that it was a safety issue they came out right away turn the unit off and said they would be out the following morning at 9o’clock and they were. I will use them again should I need them and I will recommend them several of my neighbors have already inquired.
Eric and Gabriel came to fix my sink and pipes under the house. They arrived on time and were absolutely professional and as polite as can be. These guy's worked non stop and did not quit till everything was perfect. They left no mess at all. It was spotless when they left. If the need arises to call a plumbing company, stop wasting your time talking with other plumbing outfits, searching the internet etc. This company is the one to choose. No matter what day or night of the week, they are there 24/7 and will be at your house quickly, very quickly.Rooter Hero is the one! Thank you for an outstanding job. Thank you Eric and Gabriel, you are the plumbing heroes!!!!!Teresa Brown
Daniel O'Connell
7 months ago
Carlos did an awesome job, he his very conscientious about his work. Thank you.
We had two bad experiences with other rooter companies sent by the warranty company. I decided to hire my own rooter service and found out Rooter Hero, San Jose through Google. I am so impressed with their service. Very professional, they solved the issue for me with real surprisingly good price, even though they worked a really long time, and stayed almost 8:45pm. The most amazing part, other than thinking how to make most money from me but how to solve the issue with minimum cost for me. If I have any plumbing issue later, I know where to call. Big thanks to the technician who helped us, John C, he is my rock star!
Balachandar Namasivayam
2 months ago
Henry showed up on time and was professional in dealing with the faucet repair.
Tony Lacy-Thompson
11 months ago
They got up on the roof and sent down an extra long snake with cutters to grind the roots from the tree on the sidewalk, Cleared the blockage in minutes. Very quick response, reasonable charge.
Experienced a water softener bypass failure that flooded the garage at 5 am. Called the business around 6 am and had the problem fixed by 11am. Very satisfied with the response time, professionalism and quality of the work.John suggested a couple of options to resolve the problem and was courteous and prompt in completing the work.
Ann Marie Ramirez
7 months ago
Marco was great and efficient. He fixed our issue quickly. Thank you Marco!
Clogged sewer main required emergency service. Antonio showed up exactly at promised time on a Sunday afternoon. He was extremely professional, patient with my questions, polite and friendly, and cleaned up after himself. He made sure every issue was dealt with and everything operating smoothly before leaving. He went the extra mile in every possible way. I'll definitely be calling Rooter Hero again. Thank you, Antonio!
Theresa Reyes
2 years ago
Very professional, great price and nice people to work with. They were very responsive and kept me updated on my technicians arrival. Would definitely hire them again. This is my second time using there service.
The most recent work was done by Jason who was professional, on time and responsive. He came out to tweak some work done a couple of years ago. I had issues in the past with timeliness with RooterHero but Jason was perfect. If I have work done again with this company I would request Jason. I believe he is honest and does good work, above and beyond. He doesn’t just make it work but does what he needs to, to make it a good job. “The right way”Can’t say enough about Jason, he is also a pleasant guy.
Lindsay Takamoto
2 years ago
After being cancelled on my initial scheduled appointment, I was very hesitant to expect someone to show up the next day. But fortunately, right at the expected time, Alex showed up! He was very professional and courteous! In less than 15 minutes, the drain was unclogged. He also explained the reasons these types of things happen! 5 stars!
Laila Martinez
a year ago
Basilio was so helpful & knowledgeable! My laundry wasn’t draining, they came out quick and found the problem! They are awesome ! I recommend if you need quick , easy, and professional work done !
Service was great - would totally use again.
Eva Phillips
10 months ago
Needed an inspection of work done by a contractor.Giovanni called out Juan and reviewed the work and provided me an estimate to fix.Timely and understood what I was asking for.
Andres Bratt-Leal
a year ago
Ernest did a great job. Had to get at the drain a couple different ways and he crawled under the house afterwards to make sure everything was good to go. Friendly, professional and responsive. Thanks!
had a plumbing situation, contacted the business, rooter hero. who sent out humberto who is a very knowledgeable and professional employee, awesome quality service! he fixed my plumbing problem quick and answered any questions and concerns i had. would definitely recommend not only the company, but strongly recommend humberto, who i will be referring to friends and family. very satisfied with the service and professional attitude and work tactics.
ramona loredo
2 years ago
John-Alex was very professional with his explanation of the service that was performed. He did a great job. Thank you
We will call on him again for our next repair or service.
They were very helpful, and fixed the problem in a timely manner. And cleaned up everything very well.
john a brown sr
3 weeks ago
Great guy fast and good at his job
Adelita Marshall
3 years ago
The roto rooter guy arrived on time to our house. He did a good job explaining what the problem was & the means to fix it. He is very good, Rey courteous & did a very good job fixing theProblem in Our bathroom. We’re happy with his work.
My technician was Angel Vasquez, he was very pleasant and efficient. He did the job quickly and left everything very clean. Their prices are very competitive. I would recommend them highly.
Called them at 9:46 am and requested an appointment ASAP as we had a clog in the main line and were leaving to go out of town at 2 pm. Shortly after the call had a text and a call from their dispatch our appointment time was 10:30-12:30. David was on time and very knowledgeable as he quickly assessed the issue which is not an easy task on our 65 year old house. He took his time and the cost was nearly half of Roto-Rooter the last time we called them. No fees to show up, no upsell, honored coupon, and most importantly fixed our problem. Thank You!
Very professional. Clean, courteous, and efficient.
Michelle Allison
2 years ago
The guy was super helpful and very professional. He did a great job in a timely fashion. Was on time and gave very friendly service. I will definitely be using Rooter hero for plumbing services again. Thank you tons!
David and Juan were very courteous and knowledgeable.
They were eager to answer all my questions and the very large project was completed with very little disruption to our household time schedule.
I would use them again without a hesitation.
Josh was very professional and we were impressed that he put all things back to its correct place in the back yard once work was done. Josh was on time yesterday and did come early today with Chris to complete pending work; appreciate that.
I was very impressed with the professionalism shown by Marcus and the care he took to cover and protect the area around the repair work being done. He was able to identify and repair our plumbing issue in a relatively short amount of time. He also put me in contact with a water mitigation company who contacted me within 30 min. of him leaving, thanks again for all your help.
Thank you so much Julio Septien for turning my bad day into an amazing one. You showed up on time and were so polite and understanding for a minor issue I had with the kitchen sink. You have no idea how much positive impact you made on my life. God bless you. I will call you guys again when I need help. Thank you again!! - kiku
Very good, on time. Will use again if needed.
Skip the rest and try the best! What started to be a stressful situation turned out to be the best phone call I made it ever. Marco showed up and save the day. He entered my place with boot coverings to keep my place clean. I had no idea the expertise it would take to correct the situation. He was courteous, persistent and solved a plumbing problem. He was prepared having all the tools and equipment it takes. My home was left clean. In my book that is what it takes to get you through an emergency. I would strongly urge you to use ROOTER HERO PLUMBING for all your plumbing needs and you won't be sorry. You will be saved too! Thank you Marco!
Mark Rodriguez
2 years ago
I really enjoyed the professionalism and knowledge that JohnAlex and his team have. My grandparents had a major back up in their home. They called Rooter Hero and Within 30mins JohnAlex came by and helped solve their issue. I ended up stopping by to help my grandparents. We ended up having their specialist Sal come and camera the sewer line and the scene was not pleasant. They gave us multiple options to fix the issue for band aid fix to permanent. We choose the middle option they offered. The price was definitely a little higher then others but What stood out more was each person was friendly and kept their promises, Also they made sure the work area was cleaned and even power washed the stuck on dirt and mud. JohnAlex even brought some coffee for them. Thank you Rooter Hero! Definitely will recommend you guys.
Jessica Portillo
a year ago
Rooter Hero has been super helpful time and time again for me. Ernest Valle was wonderful! Got everything done and working beautifully.
Michael Zundelevich
4 years ago
Antonio was fantastic. We had a plumbing disaster on Xmas and he saved Xmas. He was professional, incredibly kind and most importantly solved the problem. Pricing was incredibly affordable and no holiday up charge. We will definitely use Rooter Hero for additional plumbing work
Jeff Frankenfield
4 months ago
Great service will definitely use Rooter Hero again
Youssouf Badal
2 months ago
Great done in no time and charge accordingly
David was polite, professional, and detailed when breaking down the issues I was having and all of the options (from across the price spectrum).
Scott Woiwode
2 years ago
Prompt service, excellent communication, always thinking customer first. Crew was excellent and great attitude. Spent 1.5 days under the house and always came out with a smile, top notch professionals. Thanks.
Mike Kennamer
4 years ago
Rooter Hero, Freddy Ponce, was great! He was very professional, courteous, punctual and kind. He kept us updated on the progress of the work and consistently reassured us that the job would be completed with the least amount of inconvenience to us. He did it all with a smile! Thank you Rooter Hero Freddy!!
Alejandro Zepeda
a month ago
Julio was great! Had me up and running in 24 hrs. on a broken sewer pipe. Other plumbers scheduled me a week out. Answered all my questions and made sure I was taken care off. Price was better than others and places too.
Selena Chavez
3 years ago
Carlos R. Was amazing! He Was very professional and clean, he was wearing mask and gloves and was very respectful. He came for a plumbing issue we had and it was fixed immediately. I will use this company and request him again. Thank you!
I am still shocked by the amount of my bill as are others I talked to
Aparna Kanduri
3 years ago
Our kitchen sink got clogged in the night and I called the 24x7 help line for an appointment. They gave me 9 to 11 window, but I requested an appointment as soon as possible. Then the tech called me in the morning at 6:30 and had someone come over a little after 8.Jose arrived on time and fixed the problem pretty quickly. He fixed the issue and also walked us through the problem and told us how we can check and a few things the next time we experience the same issue.Jose
The team is really courteous, but I’m not sure if all of the work they performed was absolutely necessary and I’m 100% positive I payed 30% more than I would have with an independent plumber (because I was given an estimate by another plumber). Their technology was helpful but make sure to get a 2nd opinion and a counter estimate on any work over a few thousand dollars.
I have used other companies in the past and have never had a good experience. Marco was able to assist me and and fix my issue in a timely manner all while being professional and representing the company in the best light.
Ada vonDeisenroth
a year ago
Thank you Angel!! You were a huge help to my Mom and I. Personable and great quality of work!! I would recommend to anyone from SF to Gilroy!! Thanks again!!
Manjula Shankar
4 years ago
Antonio M from rooter hero did an excellent job with our clogged shower drain. He came on time and was very professional. He cleaned up the area after the service. Price was very reasonable. I will definitely recommend rooter hero for plumbing services.
Great turnaround time and excellent service!
David Moreno unclogged the main drain in my home. He was patient and willing to listen to what the problem was and the description of prior work done. He had a polite and professional demeanor and when he left the problem was solved.
My vintage sink (original from when house built) was saved: pipe replaced after tricky snake and cutting pipe to connect to sink. Plumber was early, went to nearby ACE for unexpected parts, and gave explanations thoroughly of job. Advice given for future jobs at my request, with reasonable estimates , at my request. No one else touches my plumbing again!
Rick Van Hoesen
3 years ago
Jason (Tech) and Jeff Y (Channel Leader) were terrific. Professional, courteous, pleasant, transparent throughout. Quality work at a fair price.
Definitely will call them again if the need arises.
Sabrina Schultz
2 years ago
Your technician Victor Navas from Bay Area South came to unclog my tenant’s slow kitchen drain. Victor was not only very kind, personable and professional but he was a fast worker, and he did a great job of cleaning up afterwards. I appreciated that he wore booties in the house as well. Thank you so much! I will totally recommend Rooter Hero to my friends and will definitely use them in the future for my other apartments.
Dan Humbleness
2 years ago
These guys are like a bunch of used car salesmen. I had a water heater problem and when these guys showed up, they immediately pointed that need to replace a whole new water heater costing 4k, without even running any diagnostic testing on the water in bathrooms. Then when I refused to do it, the guy got all upset and just kept trying to sell me on all sorts of other stuff which doesn’t even fix the root cause of problem. Turns out I found another more honest plumber nearby who got the job done without having to replace new unit. Strongly don’t recommend this place.
Foolishly attempted to replace a faucet on my own, on a Sunday, and got stuck halfway. John ‘Alex’ Gonzalez from Rooter Hero came to the rescue. It only took about 45 min from the time I called dispatch for someone to get to our house, which is seriously great considering it was Sunday. The old faucet nut was stuck on in a such a way that Alex had to try 10 different ways to remove it. He had the patience of a saint. I couldn’t be happier with the high quality level of service, not to mention speediness. They don’t call them “Hero” for nothing! Saved their info to my permanent contacts for future rescues.
Richard Moreno was sent to unclog a drain. He was very professional, polite, friendly. He was in and out and gave us some helpful tips on preventing clogs in the future.
Called Rooter Hero Plumbing because of a clogged drain and was able to schedule an appointment for the same day. Technician came within the given time window. I'd like to thank Jason for being courteous and professional. He cleared the drain in a short amount of time and got us working again. Thank you.
Rachel Willis
2 years ago
Danny is an awesome rooter hero. The whole team is very friendly. From start to finish they all make sure your plumbing needs are covered. Recommend to anyone with the smallest or biggest issue with any of their plumbing.
Heather Martin
a year ago
Carlos was very helpful and knew how to get the pipe unclogged in one attempt. He came to the rescue right before the Thanksgiving holiday which makes him my hero!
Unified Janitorial Services
3 years ago
Jason came to one of our job sites to look at a toilet that kept flooding. He immediately assess the situation by putting a camera down the pipe. He gave us honesty and factual advice and choices as to how to continue. I felt he was honest and I would most definitely request him and use this company again.
Business center very responsive. The technician Omar was quick, honest, efficient and friendly. Thank you
Gustavo Jose Camargo Parodi
2 years ago
Technician 8339 David Moreno was great. I was particularly impressed by his work ethics because his equipment was not working smoothly and he had to work twice as hard to get things done ... and he did. Thank you.
Lalo Velasquez, I am very impressed with your demeanor. Project was to install 4” city clean out to service sewer line which has been damaged. Very professional and hard working. The whole experience was like having a good dinner at a nice restaurant. Seems little high but no regrets. Thank you Rooter Hero.
Charles Spangler
8 months ago
Marco was early and did fantastic work. Very careful and everything is working great now!
Victor was very professional & courteous. He was on time & did a great job! The price was cheap. I will definitely recommend & use Rooter Hero Plumbing again.
Robert Simmen
4 years ago
We are generally well pleased with the overall project though it's not completed yet. After the inspection is made we'll know that the work was done properly.I must say that the personnel were helpful, accommodating and experts at their individual responsibilities. I'd rank them with all five stars if it wasn't for a scheduling glitch that extended the job by a couple of days
Renza Celotti
2 months ago
Elijah was very nice & professional.
Debbie Kelsey
3 years ago
BIG THANKS to Freddy Ponce and to Rooter Hero!So I called one of the 5 star established plumbers about my stopped up bathtub drain. They came out, took off the drain access cover in the side of the tub and pulled it up to show me how old it was, pointing out that I had really old pipes that were likely rusted. So, they suggested replacing the pipes ($2100!) and said that snaking the drain probably wouldn't work (and would cost me ~$350!). I said no thank you.A bit apprehensive, I picked up the $77 coupon for a Drain Cleaning from Rooter Hero. Would the low price equate to low quality? Would I regret it later? I figured I'd give it a chance, and a few hours later Freddy arrived. He was super friendly, assessed the situation, gave me my options, and let me know that the cleaning would be warrantied for 90 days. I gave him the thumbs up to start the work. One of the snakes kinked and got stuck, due to the U-shape of the drain (which the expensive 5 star place didn't want to attempt), so he let me know he was going to try again. He kept at it, and finally let me know he was done. At this point, I'd set my expectations low, that it wouldn't be cleared. Imagine my surprise when I walked in to a tub full of water, and he released the drain plug, and it all flowed down quickly!THANK YOU FREDDY! For your expertise and your persistence!!!
David went the extra mile to help us. He’s a good guy and we are happy he came to help! Thanks David! Thanks Rooter Hero, you were true to your name.
David Moreno came and in about half an hour had identified and fixed a backed up sewage line on one side of the house. Super fast, friendly, and great experience with Rooter Hero and David
Abdullah Nana
2 years ago
Excellent service, professional approach, and saved us a lot of money! Alex identified the issue and helped us determine that the backup was outside of the house and the responsibility of our mobile home park. Thank you for your hard work, Alex!
Great work by Pablo! Very professional and upfront about diagnosis and pricing, quick support by Rooter to dispatch him within an hr of my call. All good and great job done!
They are not cheap, but they do very good work. Eddie and his team were friendly, helpful, and worked long hours to get the job done as quickly as possible. They re-did my entire drain system, both under the house and going from the house to the street.
Annette Vizcarra
3 years ago
After spending a good amount of money to add two clean outs and repairs to part of the sewer line, we ended up with kitchen and washer drain backups. Not being able to reach the company, we found your company in Yelp. We were so lucky to have Freddy Ponce come out. His kindness and understanding and professionalism led us to have him to snake the drain. After talking with him we went with his suggestion to have Sal Sandoval come out to take pictures and they came up with several estimates for future work. These two are the most kind and professional technicians we have met in a long time. When it is time to have the work done we will definitely go with RooterHero. Thank you for sending Freddy our way. He is our Hero of the day.
Omar Mendoza is a wonderful technician.He drove 45 minutes from far away and came to my house. He is professional, doing a wonderful job and I am so glad the the job done.Thanks for Rooter Hero, thanks for Omar Menzora.
Despite the length of time (see note below) it took to complete the project, I am leaving a 5 rating due to the service we received. I want to give a big thanks to Juhuru who followed up on all issues as well as Sal who explained everything that needed to be done to us in layman's terms and in detail.What started out as what we thought was a simple sewer back up turned out to be a major problem. We had much needed clean out valves installed on this 50+ year old home.If the clean out valves had been installed the original problem would have be a simple fix.The length of time was not entirely Rooter Heroes fault as once the clean out valves were installed the City took a long time to do the inspections.Thanks again to Juhuru, Sal and all the others who worked to get our plumbing projects corrected
I had Mario come out from Rooter Hero Plumbing of San Jose and job well done! My window was on a Saturday from 10:00 - 12:00 he showed up around 11:30 and I did not pay extra because of a Saturday service call. He Snaked my clog sink, recommended what not to put in the sink 45 minutes he was done and cleaned up afterwards. All for $77 w/Coupon. Happy Customer!
This was a horrible experience. We have used this company before and gave them 5 stars but will be changing that review on yelp shortly as we feel they probably ripped us off BIG time (shame on us).We called them out for a noise we were hearing. They said there was air in the pipes calling it water hammer and suggested we put in new valves behind the washer. To do this they had to make holes in the wall. They said it would be $3000. Foolishly we agreed. The guy worked on it all day and when he went to turn the water back on he forgot to turn off the valves in the laundry room and water shot out into the laundry and kitchen onto the hard wood floors. We spent the next 2 weeks with blowers in our kitchen and laundry room 24 hours a day to try and dry the floors. Talk about an inconvenience !!But wait...it gets better. After all this the noise was still there!!! They then wanted to put in a pressure valve for another $1000. At this point we decided to get a second opinion. We had another plumber come and within an hour he had gone under the house, found and fixed the problem and only charged us $140.00. We have had no problem since.We feel this company rips you off and charges way too much and their technicians are not well trained.Run as fast as you can.
brianna chavez
3 years ago
I would highly recommend Rooter Hero ! They were prompt and very clean. They took great care of my home. I would call them for any plumbing needs in the future. Ask for Tony ! He was awesome , provided excellent customer service !
Jose Rodriguez
9 months ago
They were fast to respond to my problem and knew exactly what to do. He was very professional when he did the job and after.
For clearing clogged drains this outfit is great. For $77 we clearing my shower. Just dont plan on using them for things like valve stem replacement at $700 or washer replacement at $250.They arrived with short notice, were polite and clean. They also cleaned up nicely.
David David M did a very good job he was on time provided the options executed the work and left me very happy with what went on
Johnny and Abraham are such an efficient and professional team. They arrived promptly, came prepared with PPE and their tools, and effectively diagnosed and carefully remediated my issue. They tested my garbage disposal thoroughly to ensure that there are no outstanding issues, and also offered tips on how to avoid any future problems. Johnny and Abraham are exemplary plumbers and highly skilled technicians. I will definitely reach out to them in the future.
Janet Haver
11 months ago
David Moreno 8339 & Juan Romero 2316 (BAS) of the San Jose shop were very professional and made sure my clogged garage sink was unclogged. David & Juan even waited to make sure the washing machine cycle didn't clogged it up again.
Mark Hungerford
a year ago
Jonathan was great - showed when he said he would, was polite to my family and I, and got the job done. Highly recommended!
Marco was on time, helpful, professional and communicative! Really helped a lot and was quick !
Ann O'Farrell
5 years ago
Rooter Hero Plumbing are one of the most professional that I have come across in quite a while. I am in Real Estate and really look for the best for my clients. Mario, one of their technicians, returned to repair a leak in the garage sink. His professionalism and courteousness to my client was second to none. The client is a senior lady in her 80's without a lot of patience, and Mario impressed even her. The main job was large, replacing sewage line to the center of the street in Saratoga, great work, great price. I highly recommend this company. Answering calls...immediate response!!
The technician, David, was very nice to talk with. He was very professional and got to the problem right away. He also explained to me why the problem develops.I would use roto hero again in a heartbeat.
Sylvia Napolitano
4 years ago
Fast, friendly, efficient, and good prices! We price checked with three different companies when we had a serious plumbing crisis (tiolets weren’t working and sewage was filling up both showers). They guarantee their work for 3 months, and they wouldn’t even accept a tip from us! We’ve found our “go-to” plumbers. They are definitely our heroes!
Nitha Vasquez
2 years ago
Juan came to unclog our drain. He was professional, courteous and got the job done quickly.
We appreciated his work, and recommend his service.
Ace Ski (Ace)
3 years ago
Hero Rooter employee Mario Canas did an exemplary job. Methodical and consistent to details. He’s not one of the best but “the best” of the repair crew.
I strongly recommend Hero Rooter.
incredibly professional & fast. thank you john!
Richard Leonard
6 months ago
Top marks for Marco; prompt, thoughtful & efficient service, cleaning my clogged kitchen sewer
Frank McLaughlin
9 months ago
The technician was on time, professional,wore boots in my house,resolved my problem. He w
as pleasant & courteous.
Sandra Burdine
a month ago
Truly amazing service from Julio
Extremely professional great response. I will always use his services
Marilyn Williams
4 years ago
These guys are pros. They came out the same day we called. Did a major and much needed job that same day. They had the right equipment and enough people to do the job correctly. They got the proper permits and had it all inspected before closing up the holes. They were neat, clean, friendly. I would hire them again in a minute.
Destity Altamirano
3 years ago
Juhuru was a very gracious technician, he unclogged my shower in no time. He was very nice and respectful. I would recommend Rooter Hero to anyone if the workers are half as good as him. Great guy!
Leo and his helper John were very professional and in informing me all that was happening.I’d highly recommend and would ask for them when next job arises.Thank you Rooter Hero, Leo, and John!!⭐️⭐️⭐️⭐️⭐️
daniel lee kyung-min
2 years ago
I don't know what to say when he broke the cleanout pipe. He said that it was rust. I mentioned to go thru the kitchen pipe. Somehow heput it back but I'm not sure it wouldn't leak. I will inspect to see for what sort of course I need to take. I'm updating my comment when Ron from ROOTER HERO called this morning about my concern and told me to send out an inspector for my concern. Danny and Jason came by, inspected, and repaired the pipe to my full satisfaction. What a professional service! Yes, they gave me a confident and reliable service that I will call them again for my future plumbing needs.
The dispatcher was conscientious in updating us on the tech's arrival time, which we appreciated. Jose listened to what we had done, then explained what he would do to diagnose our problem. Using a camera, Juan showed us the blocked condition of our pipes, proposed several plans. With replacing the cast iron plumbing under the house, Juan showed us the pipes from the house to the sidewalk (city), which was almost totally closed.Jose with his team of Angel and Hector were diligent and courteous. Abraham dug our access to the cityline promptly, and Joe and Raul were strong and expedient in installing the replacement house-to-city line.Angel and Hector adeptly connected our house line to the city, and they did a prompt and thorough clean-up of all their material and tools.Thank you to a hard- working and conscientious team! Rooter Heroes are the team to call!
Debra Chadband
2 years ago
Bathroom faucet, toilet replacement and repair dishwasher drain and bathtub stopper turned into new exit and sewer pipes under the house and out to the city streets. Professional, courteous, clean, excellent communications and service. Their zero interest financing for 18 months was a godsend for this single mom widow and owner of home built in 1959. Highly recommend.
Christine Hilton
3 years ago
I came home from work on 5/30/19 to a kitchen sink with waste water backing up into it. I called 2 others before Rooter Hero. They had no one available that night. Turns out that was lucky for me. Jason was great. Confident and competent. He showed up in what looked like a freshly pressed shirt, clean hands, looking very professional. I live in a highrise building, so to access my kitchen sink's drain pipe, he had to work under the sink. It took 3 tries to finally clear the blockage. 3+ hours later, 1030 PM, black gunk up to his elbows, smudges on his face and head, sweaty, tired, Jason cleaned the kitchen area even better than it was before. I have had this problem 3 times in the past 4 years. I will be calling Rooter Hero from now on for all my plumbing issues and will hope I get Jason.
Matthew Aranda
a year ago
Quick to respond and showed up on time. Omar was very professional and respectful and was able to easily solve the problem. Communication was great.
Though the service cost more than we had anticipated, the two repairman did a very nice job and we are happy with our experience.
Herb Hockenhull
a year ago
Omar, and the rest of the crew was great. They did an excellent job, and Omar always kept us inform each step of the way.
Damian Skinner
a year ago
Omar was a very professional and courteous plumber. He patiently answered questions and wanted to make sure I was satisfied with the service.
Thank you, Ernest, for your timely and excellent service.
Omar did an amazing job, also fixed my bidet issue.And the prices were genuine too. So happy that I called them to fix the issue.
David M. did really good job on unclogging the pipe. He fix the problem. Im happy with the results.
Hemant Mistry
11 months ago
Marco was very professional. He explained the possible options and did the work quickly and cleanly.
David M was did a fantastic job and very professional. He also helped clean up after he was done!!
Joseph Gemignani
3 years ago
Juhuru came on time and was very professional
He fixed our plumbing problem and offered us some other solutions should we encounter any future problems. He was a likable plumber and I would recommend him to anyone who has plumbing needs.
I woke up one morning to find one of the ribbed copper pipes leaking; the floor was covered in water. The owner of the company came out with one of his employees to assess the problem. The rubber pipe was welded to the copper pipe on one side with a fitting on the other. The job was extremely pricey.The real problem arose when we needed to relight the pilot light. Initially they said to let it dry out. So, we did so for a couple of days, but the pilot light would still not light. Our water heater is 9 years old, so when I asked if they could relight it because the igniter didn't seem to work, he replied that because it is 9 years old they do not do that and said that we would need to spend $3000.00+ on a new hot water heater.I called another company and they came out to look at it and said that the only thing wrong with the water heater was that the igniter switch is faulty. In the meantime, they took a lighter to light the pilot light so we could have hot water till they could locate the part.As far as responsiveness, this company is great. Where another company required a day appointment window to fit me in, this company came out within 45 minutes. However, everything else about this company is sorely lacking. They don't complete a job and are looking for the big bucks. Their customer service, which includes what the customer needs in order to resume life with the impact to their daily routine is non-existent.This other company got us going with just a quick consultation, and we'll likely give the guy that came out a few hundred dollars for his hospitality. I would give Rooter one more penny from this point forward. I advise everyone to stay far away from them.
I called Rooter Hero due to an embarrassing operator (me) error ... Victor showed up and showed me everything was working, cleaned up around the drain, helped to put a mushroom hair stopper in, and refused any token of appreciation. He’s professional, neat, and considerate, I will certainly use Rooter Hero again.
Tom McConnell
4 years ago
Matthew Sanchez, Field Supervisor, and David Herb, Technician, of Rooter Hero Plumbing of San Jose, successfully cleared a very difficult blockage of our toilet plumbing. They worked all Saturday afternoon and late into the evening to push their snake from an upstairs toilet through horizontal pipes and down along a wall into the sewer inlet. The blockage did not clear despite their success in reaching the sewer. Not to be deterred they returned on a subsequent day, repeated the procedure for no extra charge, and cleared the blockage. They were extremely neat and careful of our home, always taking care to use booties and to keep the bathroom clean and dry. We recommend them highly.
The tech came in and got busy working on our toilet. He was clean and efficient and knowledgeable about the problem. Fixed what he could and shared what he thought we might also do to effect a better out come.
Carlos Robles from Rooter Hero plumbing did a great work to fix my faucet for tub. He is very down to earth person and he found economy way to fix my plumbing issue.Thanks you for the hard work and many thanks to Rooter Hero Plumbing service.
SCC USBC Association
4 years ago
I had a problem with our kitchen drain over the weekend not draining. I had this same problem last year but was able to clear it up by checking the garbage disposal, the p-trap, and running a drain pipe auger through the pipe line. This time I encountered a blockage in the pipe line as I ran the auger. I called Rooter Hero this morning and the customer service person confirmed my appointment for today and within an hour from when the servicemen contacted me he was here ready to clear up the problem. Eddie was very professional, friendly, and knowledgeable. He answered all my questions as he tended to his business of clearing the pipe line. The water from the kitchen sink is now running through! Thanks Eddie and Rooter Hero, you made my day!!
brennen hendrix
2 years ago
Tony S. Was punctual, helpful, and extremely responsive and kind through the entire service. Due to terrific customer service as well and quick and efficient would. Would highly recommend and will be doing work through them again.
Diane Kennedy
4 years ago
Mario was on time, friendly and knowledgeable. Best plumbing experience I have had. If I ever need another drain cleared, I will definitely use Rooter Hero again.
Matthew is an awesome young man. Did all the initial work, at 9 pm, and set up a return the next morning. The company pays him well, including extra pay for after hours. He is happy in the knowledge that he is providing a valuabke service. I wish i had a job to offer this kid.
This company has 6 complaints with the contractor state licensing board. The complaints are for violations of the business and professions code, failure to obtain permits, misrepresentation to obtain contract. They have been referred to legal action on two of the cases. Please research all contractors before hiring anyone. Here is how their scam works. You have a sewer back up at an inconvenient time. Rooter hero comes out to snake the drain the service is only $89.00. They put a snake down the drain partially and make a horrific amount of noise it takes a good 20 minutes of the noise. Then the rep will tell you he also put a camera down the pipe and you have a seperated pipe and he cannot clear the drain. You will need a re-pipe and it will cost between $3500 and up to $12,000 depending on if you are a woman, elderly, or disabled. If you tell them to get off your property they will try to charge and additional 200 to 300 for the camera of which you will not see any equipment nor can they produce pictures. And if you call another company to come out for under $150.00 in 10 minutes your pipe will be cleared.SAVE YOUR TIME AND SANITY CALL SOMEONE ELSE.
manish patel
4 months ago
David M is very professional and helpful person ?
Enrico Palazzo
3 months ago
Good guy, worked hard and fixed the problem. It was Omar.
We needed help with our sewer..caledl around..and at $77.00..it was a great price. They said someone would be here between 10:00 &to 12:00...then it changed..12:00 to 2:00...then again 2:00 to 4:00!..we spent all day waiting for this guy!..he finally rolled in at 5:00...we found out they were located in Hayward..39 miles away!..They need to have a limit on how far they will travel...we would've gladly paid more to have someone come to our home who was located closer...we weren't aware that they were so far away!...live and learn..
Nivedita Manohar
2 years ago
Very professional. Provided a reasonable estimate for initial investigation and problem resolution. We are using their services for the second time. Definitely recommend this business. Our technician was Omar.
Michelle Roberts
2 years ago
David Moreno was not only very professional but also very courteous. Excellent customer service. Explained in a way that I understood. Thanks again David
Excellent response. Technician, Carlos, arrived within an hour of my call and handled unplugging our sewer line efficiently and without issue. Very friendly and polite and skilled.
Ruben went above and beyond installing two new toilets with perfect cleanup. One of the best services I have had.
Great response and customer service today. We had David Sanchez as a tech and he fixed the problem - he has a clean truck, clean equipment and a great customer service attitude. Definitely use this company again.
Himanshu Seth
2 years ago
John Alex is professional and diligent young man. He unclogged our kitchen drain. Showed up on time, came equipped with right equipment, completed the job professionally and was pleasant to deal with. Thanks
Haluk Ozdemir
2 years ago
Mario was very professional, friendly and on time. As was Cindy who answers the phone. We have a 90 day warranty on this service, and then we will know how thorough the implementation was
Maria DelVillar
3 years ago
I truly appreciate Juhuru Williams timely arrival.His appearance was very neat and professional.He talked me through the whole process of unclogging my toilet. I would definitely call him out again.
Ricardo Salazar
3 years ago
Marco's Was Great. On time. And quick and efficient. The trainee was a great Worker both Had Positive attitudes. I would definitely recommend this crew.
I live in a building with 8 units. Saturday evening we got in touch with Rooter Hero and they stayed until 11pm looking for the cause of a sewage blockage affecting the entire building. During the investigation, something was obstructing their drain snake so they had to return with a camera. 9am Sunday was the soonest that could happen. David, Nick and Jeronimo were there from 9am to 6pm Sunday manually cutting up the asphalt and digging a hole at least 5’ deep to replace a piece of pipe in the sewer lateral that was crushed due to earlier construction work (by a different company). They were very professional the whole time and they met their estimate of being finished by EOD Sunday. Would not hesitate to call them for any plumbing work again - inside or outside the building.
I had a drain clogged in the tub and shower. Plunging did not work so I needed professional help. I called at 6:30 and RH sent someone out at 7:30. The problem was diagnosed, I was presented options, and the work was completed quickly and at a reasonable cost. If I have a clog, I will call RH.
Marco got our messed up system up and running again.
Rosemary Selby
4 years ago
The service was great! I forget the service provider’s name but he was so nice and professional, on time, and didn’t try to sell me additional services. It’s such a pleasure to get good service and such a reasonable price. A rarity in this drain cleaning business.
Mario was polite. But he was unable to do the job. He needed a ridiculous $300+ camera charge to see where the clog was. I took a hard pass on that. Thanks for trying tho. I’ll have to go with a more reasonable approach professional.
Charles Sudduth
2 months ago
Alex was very professional and supportive
Tony and Lalo were awesome. They are honest, hardworking, prompt, and professional. I highly recommend them. They didn’t even want to accept my monetary tip.
Cel Ruwethin
11 months ago
Carlos went above and beyond. He did a great job and I highly recommend him to anyone.
Rogelio Cortez
2 years ago
Carlos Robles and sal Salvador came over to help me with a stuck drain bladder in my kitchen line. Both of them were professional and clean. They were reasonable with pricing to remove obstruction in my kitchen line. Thank you Carlos and sal
Our problem (Pipe leaking) was solved very quickly and their response was very quick and organized. However, the other man came while the guy was repairing our pipes and he found another problem. I agreed to fix that one and he said it took 4-5 hours to repair them. However it took 9 HOURS to fix them. They shut down our water so we couldn’t use water for 9 hours. The guy who found that problem gone leaving the workers and no followed up or supervised anything until I texted him that the workers were still working at 9pm. They finished that at midnight!!! They should have explained to us what was going on after they were still working past 7 or 8 o’clock.
Mario was very professional and courteous. Keep me informed during the process. It was also very nice to have them arrive within 2 hours after my call.
Gregory Hammer
2 years ago
Alex and Juan were great – very courteous and professional. They explained everything to me in great detail. Will definitely use them again.
Karen Topping
6 years ago
Fast response time, very professional, and extremely knowledgeable. Marcus went above and beyond to make sure everything was done right and safe for us to resume our lives without water line worries. Thank you, Marcus and Rooter Hero Plumbing.
Stanley Arattukulam
3 years ago
Pretty much from the time the contractor reached my residence, he was trying to sell me additional services. He was to run the snake for 75 ft, instead he was telling me that there was a block and I should get an inspection done for 599/-.
Michael Nagy-Jozsa
a year ago
Carlos was very professional and courageous. He quickly identified the issue and resolved it. Highly recommend Carlos and Rooter Hero Plumbing. Thank you!
Brien Anderson
2 years ago
They wanted $300 to clear the kitchen sink drain clog. So much for the $77 coupon. This was a 12 noon call and not an emergency nor after hours. I do not recommend this service.
Highly competent, professional and courteous!
Bette Hernandez
10 months ago
David m was very professional, explained everything he did he was great and was not rushed
Shivpal Reddy
2 years ago
Jonathan Cerna came to help us out on a clogged drain. His work and his customer service was truely awesome. Would be super happy to use him again if I have any plumbing issues. Thanks guys.
Called them to fix drainage issue in bathtub, it wasn’t draining the water.They came to check if they can fix the issue and estimated the price of $224. It was little higher than others but I heard its big company so I decided to go with them.However, after like 20 mins they came in saying that they couldn’t fix the issue and telling me that I’ll still have to pay. I told them you guys told me that you could fix and that’s why you inspected in first place and now you’re asking me to pay without resolving the issue.J didn’t want to argue much so they ended up ripping me off!!! Never call them again and will spread the word around!!
Lorenzo Falcon
3 years ago
Josh was friendly and very professional during the time he was at our home. He was very knowledgeable and did an excellent job. He is an employee to be proud of.
Omar has done an excellent job. He explained detains of the issue and provided further option to avoid future happenings
Buenafe Mallari
3 years ago
The plumber David Sanchez was friendly, courteous, and knowledgable. He explained to me in details what could be the problem, then fixed what needed to be fixed. The repair cost was reasonable, too.
The dispatcher John Castaneda worked very hard to complete his job, well done. The price is very reasonable.
Glenda Burrows
4 years ago
Rooter Hero could not get the problem fixed. He called someone else from the come and they wanted almost $3000 to Hydro flush. I thought this was an extreme amount to charge. So I called a plumber, he came out and used his snake and fixed the problem. I am planning on calling this company and asking for my money back. I would never ever recommend using them
Today we had Johnny Casteada (sp?) come to unclog our sewer drain. He arrived on time as couldnt have been more professioal and polite. He was very fast and efficient and cleaned up the job after he repaired the pipe. We felt the price charged was fair and Johnny went over the cost before starting the work. In today's world Johnny's are hard to come by.
Richard D Moreno
8 months ago
DavidMoreno was great and very well spoken finds the answers gives all the options and has a great install team to execute the work gets permits and takes the stress of the problems way at a fair price not to high not to low but right in the median of other companies we are very pleased with David Moreno and rooter hero
Veronica Huitron
2 years ago
Rooter Hero was very professional and completed the job effectively and quickly, he was in and out within a half hour. I would definitely recommend this company.
Luis is very professional. His knowledge enabled him to diagnose the issue quickly and formulated a sound plan to get the building drain cleared.
Subhash Narang
4 years ago
I am pleased with the work done by Mr.Pablo Diaz in fixing the drain.He arrived on time as promised.We communicated well, with him answering all my questions.Mr. Diaz was very patient while explaining his plan for the task at hand.He explained what he was doing as we talked back and forth.We talked about problems and solutions for future issues with the drain line.The company should be very proud of Mr.Diaz and other employees who kept me informed of the timeline for the task.
Anatoli Kuzmin
a month ago
on time. job was done, and all my questions were answered.
I had a clog to my laundry sink. I called Roto hero because I got their coupon saying $77 to unclog any drain. A plumber came to my place, he didn’t honor the coupon and said because he needed to open the pipe to get the snake in, he would need $175. I agreed that price. He tried to snake the pipe but couldn’t go through. He said he would need to go to the crawl space to see what is wrong and will need $390 to just check (not including fixing the problem). How can you see the problem in crawl space if you can’t snake through a pipe! I told him I didn’t need him to look, he was willing to take $77 and leave. He didn’t fix anything. I paid him $77 and called Marti plumbing. Plumber from marti plumbing unclog the pipe in 15 minutes. I called rooyet and asked for a refund. They said a supervisor will call me back. It has been 6 hours, I haven’t got any callback yet.
Service Tech was great, very kind and courteous. had a sewer clean-out installed and a root issue. Fast and efficient they got us up and running right in time for the holidays.
Our technician was John Lillie. He showed up day of call. Very professional and did repair and suggestion for replacement. We have hot water again.
Omar and his crew were AMAZING! They were very honest, extremely affordable and stayed until the job was complete. 10/10 would recommend!
Saleh Moonesan
a month ago
Francisco did a great job!
Very much satisfied with the result of service. Victor' the service technician is very courteous and knowledgeable about his craft. 100% happy and would like to recommend the service to others .
He was very professional and extremely polite. He solved my problem temporarily unclogging my kitchen sink but repairing the broken pipes was out of my budget.
Ernest was helpful, friendly, and got the job done. We really appreciate his help with this.
Basilio came out and replace my pipe. His team was fast and efficient and got it done in a timely manner. Thank you Rooter Hero !!!
Robert Sinn (Bob)
a year ago
Inexpensive drain cleaning, but of course, they try and upsell you. The technician wanted me to get a Hydrojet flushing, but I passed as they wanted $600 for this service and I think it can be purchased for less.
Michael chiorean
4 years ago
Called them for a broken pipe at 10 pm. They showed up just to tell me they didn’t have the parts and they will have to come back in the morning with a specialist. In the morning they showed up and quoted me $1,400.00 to repair a broken pipe that I had already found the leak and had dug up. After getting their price I went to several stores and found the parts. Once I had the parts it took me one hour to repair it myself and I’m not a plumber. Parts cost was $45.00 including the sledgehammer I purchased to brake the concrete. And they still charged me $100.00 because they came by the night before. Ripoff is an understatement. I can provide the before and after pictures.
Susie Farrens
2 years ago
Freddy was very polite and explained everything to me, they were on time and did the job fast. I really like that they didn’t try to push me into buying any other services or products that weren’t needed at this time, I appreciate that so much! Thanks Guys!
Paul Nakamura
5 months ago
Performed safety check. Knowledgeable and gave me some handy tips.
David provided professional service and was extremely helpful. If I have another problem, I’m going to call David for his help again.
Thank you very much David Moreno! Very professional? I got great results from his job!
Chris F was on site and it took a little investigation to figure out the plumbing in this older home but found and removed our blockage. Great guy and fast.
Maksud shaikh
3 years ago
Tech juhuru was great worked real hard to get the job done.very respectful and was very proper in language. Will most definitely use rooter hero and will recommend rooter hero plumbing to everyone who has plumbing issues. Thanks again juhuru.
Jason Wilson came today and very quickly took care of our plumbing issue. He was great and very knowledgeable and professional. I would definitely recommend him!!!
Carloschacaloso
3 years ago
Called and they showed up within 30 minutes, Omar did a very good and professional job within a timely manner. Will definitely call them again and highly recommend them.
Very experienced and professional. The flat rate price far exceeds an hourly rate. Besides the repair once they found the root of the problem, they were able to quote options for preventative maintenance.
Pablo Diaz was the most amazing plumber. He was punctual, informative and had great customer service. I was very impressed with his professionalism.
Andrew Fernandez
3 years ago
I just called in an emergency service for a very high profile client of mine and Rooter Hero was able to come out within 60 minutes to stop a leak. With all thats happening right now these guys are truly heros. Thanks for helping me out guys!
Mr. Edgardo Matas-Valdovinos is a wonderful young man. He was courteous and composed. He did his job efficiently with care.I would like to congratulate the Rooter Hero company for hiring such a fine person.Thank you for your service and may God bless you.Parviz Rasti
Richie Gharapetian
a year ago
Ernest was extremely professional and polite. He worked diligently to unclogged our kitchen sink and did so successfully.
David Woodham Sr
3 years ago
Freddy was on time for the window we were given. He took care of the problem very fast and showed us what caused the problem. No tools were neccessary. Since he was here he taught us about the type of toilet insides we have. I was really worry because we have 2 of our granddaughters visiting and I'm out numbered for the use of the bathrooms. ?Thank you,David Woodham Sr.
Jeff McDonald
2 years ago
Omar showed up on time and completed the job satisfactorily in a timely manner. He was courteous and professional. Great Job-Thanks Omar...
Eric and Freddie were professional, patient, and friendly and were able to resolve my plumbing issue. They are now my plumbers for any future needs!
Rosemary Martinelli
3 years ago
I believe we were over charged. This company had to replace all sewage pipes and one day and 15,000 seem like way to much but my parents are elderly and we could spend the time searching and getting appraisal with others. Once done with plumbing our toilets don’t flush right. Called them out and they said there was something plugging one toilet and now it’s fixed. Still not flushing correctly and plugs up.When the entire job was complete plumber told us job needs to be inspected by San Jose City for approval. They gave us a date and never showed up. I continued to call throughout the day and never got a return call.I would not recommend this plumbing service not even for a leak!
Jerry Greenwald
2 years ago
Now have called 2 times. Showed up. Did work. No whining. No extra selling. And did not charge for an item that could not do. You should call. As I will call them again.
They came out and fixed my clogged toilet fast and efficiently. Not only that the price was reasonable. Hopefully my daughter won't clog the toilet again but if she does I know who I'm calling.
Jacky Ramirez
3 years ago
Omar came to the rescue! He was very clean and professional, he was wearing face mask, booties and gloves. Very clean and professional company. I highly recommend!
This is a shady operation and a scam at best. First you call a call center somewhere else in the state. Then they promised me a time between 11:00 and 1:00 the next day. I get a call a 1/2 hour before they are supposed to show up saying they want to reschedule for later in the day. I ask if they are really going to show up or if they are just buying time, she put me on hold and confirmed it would be no later than 1:30. They never showed up so I called them again. They said they had no technicians available but I was next on the list. I asked what that meant and she said, she couldn't tell me. All she could say was that no techs were available and I was next. I pressed her on the issue and she said maybe between 4:00 and 5:00 but she couldn't guarantee anything. I told her this was a scam, completely unprofessional and if their scheduling was anything like their work, they shouldn't be in business. DONT USE THIS COMPANY! Outfits like this don't deserve to be in business and are representative of an old and outdated way of doing business. What if I gave them a check and said it might be good in a few days but I couldn't guarantee it. Find a reputable company instead.
Lolet Cruz Ancheta
2 years ago
David Moreno is very professional & pleasant, although he did not get to the right path when unclogging our sink, he has done well.
Obi110 For1200
3 years ago
Rooter Hero Ads clearly state Free Camera Inspection with any drain cleaning. Yet the gentleman who came to clean the drain refused to do so. He stated that it is unnecessary. He simply used an Auger (not a snake) to clean a small portion of the toilet drain and then claimed that the problem is with the toilet flush and not the drain.
It was great. He did a beautiful job. I would call home again.
Derek Watanabe
a year ago
Alex from the start was excellent very good communication and very professional. Highly recommend them and everything went smoothly. ?
Ezau Caldera
5 months ago
$77 special.,.,for a main line clean out in front of the house
Terry V Bush (The Veritable Bugeater)
2 years ago
Humberto was professional, polite, friendly, and very competent. Overall it was quick and simple to get my drain cleared. Thanks!
Jaganathan Jeyapaul
4 years ago
Mario came within a short notice. Accepted the coupon that came with San Jose Mercury. Explained the additional cost for climbing over the roof. Did everything professionally and cleaned up before leaving.
I saw multiple tv ads for Rooter Hero's $77 drain service that I decided to test them on 4 mainline clean out. I was changing my toilets and wanted to make sure my line was clear to the street. Called 800 number to get receptionist who took my info, sent info to scheduler, who called me to give me 2 hour service window. Later he called back & confirmed early time if okay with me. Two polite & respectful uniformed employees Jose R and Juan R showed up with 100' power snake that cleaned any debris in line! I paid using CC and they were done less than 30 minutes! They both refused tip$ and didn't try to upcharge me for additional services! I was impressed & will use then again!I have used this company 3 more times to snake main lines to street. This time David gave me good advice to make few repairs before call them back.
Jose did a great job unclogging the kitchen drain. He used the snake and pulled out a massive chunk of lint from over 20 years ago.
The kitchen and garage sinks don't fill with water now. Thank you, Jose.
David was extremely professional and communicative. Rooter hero will definitely be my go-to for plumbing jobs from now on.
Mystic Statistic
5 years ago
These people came out yesterday and said it would cost $2000 to fix a tiny leak by my meter. They even made the leak worse! I just got the leak fixed by another company for $300 and it only took 15 minutes. These people either didnt know what they were doing or were trying to scam me. Dont call these plumbers, you will get ripped off.
David Javakhadze
a year ago
These guys did great job, very professional, reasonable priced, when there was a secondary issue, problem was solved immediately, free of charge.
TCG Authentic
6 months ago
Very professional. Great for after hour repairs.
Great techs very friendly explained everything to me. I have used rescue rooter a number of times and I tell everyone I know about the service and price ...thx again Reduce Rooter
Saidy Darling
2 years ago
Marco showed up within the scheduled time frame, completed the job satisfactorily and even cleaned up. I will definitely use Roto hero for future plumbing needs.
Excellent service and highly recommended service providers
Ken McGillicutty
2 years ago
David was very professional and provided fast friendly service. We would absolutely use Roto-Hero again.
Christina Belardo
3 days ago
Locate where the leak is coming from in the kitchen ceiling
Shirley Foster
2 years ago
The plumber Jason sent to my home in Hayward was helpful, courteous fast, efficient and friendly. Best plumbing service that I've ever received.
Unussun Gadsden
3 years ago
The technician who showed up name Juhuru was very respectful and on time.. and this is something that is real important to me so..1st point.. 2nd point was the professionalism that was demonstrated was terrific.. he showed me very quickly how to take it off and the reason it wasn’t working.. I felt that was very interesting.. overall great performance and I will definitely be using this service again in the future..
Technician was never able to unclog my sewer and wanted $6000 to dig up my yard to find the problem. Pricing was way out of line. Yelp reviews confirm the unethical nature of this company. I am still waiting for the return of my deposit after 2 weeks.
Jyh-Jiun Liou
2 years ago
Angel Vasquez came my house and fixed the P trap perfectly and it is not leaking now. thanks. angel and I highly recommend Angel for any plumbing issue.
Ramaa Raghavan
a week ago
Marco was very professional.
Was a real professional young man I would call Rooter hero again for my plumbing problems. 5 star service and this is coming from a retired tradesman of 37 years.
Worth All that was spent on it. The pipe they replaced was from 49-121 years old. New pipe they ran should last at least that long. Staff was friendly, accurate and did quality workmanship.
Rachel Willis
2 years ago
Very good company. Danny was very friendly and efficient. Knows his stuff. Totally recommend to anyone in the San Jose area.
angie macaluso
7 months ago
he fixed our toilet and shower he did an amazing job thank you
Courteous and excellent service!
Fast response. Great job. Plumber was really knowledgable and understood exactly what the issue was. Very good prices too! Highly recommended.
Alex Bachmutsky
4 months ago
Came quickly, cleaned pipe under the bathroom sink
Very professional company and fast response. They give me a quote that is three times higher than all three other quotes I got from the area. I end up using other service. They may be good, but very pricy.
Vanessa Calderon
2 years ago
Ramon and Erick did such an amazing job they were very punctual and very nice ill will most definitely be contacting them again but once again amazing job
Expert. Really good to clean up our house sewer. Working area was fully covered by paper to prevent from getting dirty of our house floor. A very satisfied customer. Price is really reasonable.
Renee Garner
7 months ago
John was polite efficient knowledgeable. Very nice
Edgar is very good to work with.
Great service and showed up on time
Terri Bailey
6 months ago
He was great, courteous, professional and on time!!
Omar was super fast and professional. Drain was cleared in 15 mins. Would highly recommend this company.
Bernadette Samawi
4 years ago
I was extremely pleased with the service I received from Rooter Hero! They were professional and courteous from the time I called to set the appointment to the service itself.
Hung Tran (Jason)
2 years ago
Very professional and understanding. Willing to give me discount during this covid period. Completed the job quickly. Highly recommended!
Nancy Armstrong
4 years ago
Freddy was a really nice person. Came in and unplugged the drain. First time to use rooter hero and they were very polite.
Marco arrived within an hour of me calling. He was courteous and knowledgeable. Job well done.
Louis Crosthwaite
2 years ago
David Moreno was a great help did the best job was very professional he solve the problem at a good rate that suit in my financial situation
Juhuru ,from Rooter Hero, did a very professional job. Quickly found the leak,repaired the pipes, and pressure test the work. I will recommend Rooter Hero to anyone in need of drain or PLUMBING repair.
steve morjig
6 months ago
Patrick was a good guy, took care of it and was gone
SAVAGE turtle
2 years ago
Omar did an exceptional job repairing a leak and installing a new toilet! Great customer service and professionalism.
Great service. Matt and Johnny showed up on time and provided a comprehensive free estimate. Work performed was excellent.
Maria Lizarraga
2 years ago
Excelente work by David Richard Moreno very polite did the job professional would call him If I needed any plumbing done it was a blessing very well mannered young man
Raquel Vargas
8 months ago
Service was Excellent and very friendly. Appreciate the hard work.
Daniel Ambriz JR
8 months ago
Professional and very knowledgeable able to educate me and offer several options to meet my financial situation
Great service for a good price :-) I would definitely recommend this company
Marco was very professional, friendly and on time. The Service was amazing, I would us them again!
I like your services very much
Technician was wonderful. Explained everything did a very thorough job. I would definitely use them again and refer a friend.
Dorene Sanchez
3 years ago
R.R. kept in great contact up untill a plumber filled the apointment slotHe came out on a Sunday evening it was hot out side and hotter in the shower drain area he was very nice respectful exsplained job and he showed up to a full house with 2 yapping dogs and 5 kittens and 2 2yearolds running around I will recommend them and use them againThank you for saving the day
Excellent job well done by a conscientious technician.
Tiffany Turner
3 years ago
Juhuru did a wonderful job finding a solution to my stuffed toilet. He didn't give up until he got it working. He is truly a plumbing hero.
Olegario Jose Neves
a year ago
Very good technician. Juan was very kind and did he is job in a professional manner.
Tricia Wallace
5 years ago
Had a wonderful experience in a rather horrible situation. Fast response. Excellent customer service from Angel Vasquez. I highly recommend Rooter Hero.
Calling them for checking my leaking water heater and being told that the inspection is free. However, after inspection the technition asked for $77 for the inspection. I pay the fee out of coutersy, not an obligation.
Gordon Ryabov
3 years ago
He is an outstanding plumber with a very good knowledge of his tools and the willingness to get in there and do the job thanks rooter hero I dont have his card right now but the router hero was the guy that came out to diagnose and fix the plumbing problem thanks very much
Michael was very professional. He did a great job for a very reasonable fee.
Excellent professional work. A pleasure to do business with!
Gabriela Lopez
2 months ago
Super helpful and nice staff ?
I thank Rooter Hero plumbing for their timely help. They were very polite and share their suggestions for repair of my well pump.
The team did an amazing job! Incredibly professional. I would highly recommend them to friend’s daughter family. Thank you!!!
David installed my toilet and he did a great job. I appreciate all his hard work.
We were VERY happy with the efficiency, courtesy, & professionalism shown by ALL employees of the Rooter Hero company that came to our home!
Efficient and professional service! Real heroes!
Fixed our problem and looked for any other issues with our sewer. Also even climbed under the crawlspace to make sure there were no leaky pipes under the house.
These guys are very professional and prompt. We had a clogged sewer main after the rain. They came and cleared it out promptly. I will be calling them for future plumbing needs.
Great service! was able to fix the problem the same day we got estimated. highly recommends Rooter Hero!
I just got a free consultation. They were really kind and explain what we wanted to know. I highly recommend this company's service.
Marco went above and beyond to diagnose and fix my issue.
Andrew & Kay Marie Ferguson
a year ago
Carlos did an outstanding job in replacing basement stairwell drain pump which was small confined area.
Nancy Shimchick
a year ago
Service was professional, quick and Jonathan Cena knew exactly what needed to be done! Great job all around!
David Sanchez came out from a coupon i saw and it cost a bit more than what I expected but did a great job and I am extremely happy
Jiaming Saleh Yu
3 years ago
Juhuru is a professional technician. He helped me to solve the problem. We will recommend rooter hero to family and friends when they need plumbing.
Natarajan Clan
a year ago
Carlos was fantastic! He was patient in answering questions and quickly got the job done
Charged a fixed price which worked out to $400 per hour last 10% of payment tied to completed inspection and closing wall No response or call back even after six calls to inquire about status
Jack Chewning
5 months ago
Changed complete sewer system.
Excellent service!
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