Description
When you need an emergency plumber near me in San Jose or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. If you experience water & sewage backups, we specialize in water damage restoration & water cleanup services too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, All Types Of Drain Cleaning, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Kitchen Sink, Leach Field, Leak Repair, Location Change, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Water Supply, Drainage service, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening & Filtration Systems,
Reviews
Tejinder Singh
a year ago
Highly recommended for any plumbing work. I had my sewer line clogged and Antonio (awesome technician) was able to clear it in 20 mins. This was after another plumbing company couldn't clear and were asking me to dig the sewer line and pay $3000.
Ernie Jensen
5 months ago
I was very happy with the service I received from Dario. He was polite and professional. He advised me that it was a bad investment to repair the old toilet and I was better off to replace it. He helped me understand the process of buying the new toilet and then did a great job installing it and disposing of the old one. He really took care of my needs. I was glad to have his help.
Roselyn Vasquez did a superb job today helping me clear a clog in my sink drain. Not only that, but she discovered a leak and replaced a few needed parts for free (using spares she had on hand). She also gave me excellent advice in general, including about what faucet to buy. (She told me the one I had bought was the wrong one and directed me on how to find the right one for a great price. And she loosened my current faucet and screws to make it easier for me to install the new one. She even gave me sandpaper and putty!) She went out of her way to clean up hard water stains and other issues that I didn't even ask for. She was amazing!
Denise Schmidt
6 months ago
I am so thankful I called Roto-Rooter! Our water heater went out and RR was promptly out the next morning to replace it! The RR technician was an expert in replacing water heaters. He had to remove our old one which leaked and installed the new one. He made sure we would have hot water the same day. He cleaned everything up and did it pretty quickly. He was so efficient and nice and told us all we needed to know about the water heater. I will contact them again for any plumbing needs I have.
My whole plumbing was backed up and they came out the same day, within a few hours, to help me out. The same problem happened again the next day and thankfully the 2nd time was covered under their Guarantee/warranty. I experienced great customer service from everyone I spoke to and they even helped me identify the reason/issue it was backed up. The prices seemed a little higher than the average plumber but the quality of service was worth it in the end. Thank you!
The work was done very well and the employee was friendly and professional. However, the price was absurdly high and unreasonable. Took literally 5 minutes to unplug the toilet. That cost $350.00!!! Tightening a faucet took longer than he expected, but that was offered at no charge with the original $350 fee. In addition, I had a discount coupon that could be used for ANY service. He said it could not be used because he was already giving me a discount off of their standard rate. Bet they say that every time a customer presents a coupon. So, good service, but totally ripoff pricing and deceptive couponing. Will never use them again.
Customer service was excellent my technician Josh was on time and so courteous. What I liked is he consistently assured me he would solve my drainage problem and not to worry. He took his time to perform the tasks needed to clean the drain.i am so happy and feel blessed that I called roto rooter . Thank you Josh for the great job you did
Came out after hours in a Sunday. Phillip was very professional and polite. He explained everything and walked thru the process. The cost was very reasonable for an emergency on a Sunday evening. Phillip explained the problem and put everything back just as it was. Would definitely use again if necessary.
Kelvin called me immediately after I spoke with RotoRooter and said he'd be there in one hour. He was there right on time, was courteous and professional, informing me of every step they were taking. To be honest, I really don't like having to call RotoRooter, but have been pleasantly surprised at the experience whenever I do.
Maddie Brooks
4 months ago
Mikey and Miguel are the DREAM TEAM. I would give them 50000 stars if I could. They rolled in this morning and our project ended up being WAY more extensive than they or we knew from the start. They were professional, thorough, knowledgeable and funny to top it off. Amazing at their jobs. Mikey was under our tiny tub space like a total badass and never once complained. Miguel explained everything I asked questions about in great length. I can’t say enough good stuff about these two. They literally saved us. Forever thankful for their extra hard work they did today. Thanks guys!!!!!!
The Rooter Service, Inc. has earned our full recommendation. As a matter of fact, I would recommend the service to any and all customers because of the outstanding quality provided by employees like Rick.
Massoud Dabir
3 months ago
Had a very problematic house drainage problem; bathrooms, toilets & shower. They showed up in less than 30min from my call, went to work, explained the problem, options and recommended preventative solutions for future occurrences. Very professional, polite & efficient.Surprisingly, they took it upon themselves (at no charge to me) to dispatch another team to further assess the root cause & a permanent solution using cameras. They generated a report with recommendations. Kudos!
Rachel Witmeyer
4 months ago
We had a mainline block that happened right before the New Year. We made an appt. for Jan. 2nd, but they called us with an opening on the evening of New Year’s Day and came right over. Their technician was courteous, knowledgeable and efficient. He discovered a break in our line due to tree roots and helped us figure out the next steps. He cleared the line of the existing roots so we could resume normal water use in the meantime. Their rates were a little better than other highly rated service companies. We will definitely use RotoRooter in the future!
Guys (one being trained on the job)!showed up on time and we’re very professional unclogging of one of our toilets. They had shoe booties and were prepared with everything needed to fix an epic clog I couldn’t plunge or blast through using toilet blaster. They were very helpful in telling me what type of toilet auger to purchased when I asked them where they got theirs which I’m fairly certain was the only tool that could have gotten through and fixed this clog. Now I’m prepared to fix this myself should it happen again.
Erin ODoherty
3 months ago
My mistake. I did not ask in advance how much snaking the sewer line would be. I usually pay $179-$199 to snake the clogged lines at my properties. Roto-rooter technician said snaking line (which takes about 30 minutes) would be $579. Also I could rent the the snake for $79 if I did it myself. Did not use them and called another plumber who did it for $189.
Arrived promptly as indicated. Cleared the stoppage. Had to remove a toilet to snake the line to the street. Reset the toilet but cleanup was not done thoroughly and there is a slight lead in the toilet's water line that needs attention. Otherwise, good job.
Juan de la Luz
3 months ago
I called early on a saturday and was told to wait and wait until rescheduled for Sunday. Basically ruined my saturday waiting. Also, it seemed really expensive for a simple snake unclogging of the kitchen drain. The plumber was nice and efficient completing the job. I went with roto rooter because of brand name but will shop around more next time.
Used RR in a professional capacity at the commercial building we take care of. Been using them for years and they always do a get job, show up on time, and over the years I know most of the techs in our area. They treat their employees well too for doing a thankless job a lot of times. So they stick around.Not the cheapest but you get great service and prompt show up when they say.
Paulette Raseenyo
a month ago
I contacted Roto Rooter on a Saturday late afternoon, I was given a four hour arrival time for the same day. The plumber arrived within the expected arrival time. She was professional and knowledgeable of my reported issue, which was clogged kitchen drain.
George Rodriguez
a year ago
Came out and unclogged my toilet, charged me $900!!!i am very thankful for the professional service but the cost to do this is outrageous. $900!!!! OUCHThis was done in the later evening and did not have another option and agreed to the service and charge.Update: I went to see the work and this is how they left the toilet. This is just ridiculous! See pictures, didn't cut the bolts and did not caulk the toilet like he said he would. Left a mess, awful!!
Vivian Bejarin
6 months ago
I had two experiences due to an emergency leak in both of my bathrooms. The inspectors, supervisors, and journeymen were really nice and accommodating; They understood that this is my first time dealing with house repairs and explained the situation as clearly and concisely as possible. I appreciated the phone calls from the dispatchers as well to let me know when to expect the journeymen. All those such repairs are expensive, I appreciate the customer service and care more so.
Sergio was awesome. This was the second time this week I had to call a plumber to unclog my drain. The other plumbing company used a small snake to get the water flowing but it was clogged again in less than 48 hours. Roto-Router used a MONSTER snake to clean out the drain and provides a 30 day warranty. Thank you!
Rikke Furman Jeppesen
7 months ago
Ricky was very friendly, professional, thorough, and knowledgeable. I can't imagine anyone else doing a better job than him! Also, when calling the office, the staff picked up the phone and they were very friendly, accurate, and helpful. Overall, I'd highly recommend Roto-Rooter.
We had a backup in our kitchen sink on Thanksgiving day The repair tech came in and took care of the problem immediately. He was courteous and respectful getting the job done rapidly. He was in and out allowing us to finish our holiday meal.
Georgia Jacques
6 months ago
Nice young man. Spent at least 3 hours trying to unclog drain, gave up and told me he could not do it. Then charged 527.00.
I called another plumber who came the next day, cleaned it out in 45. minutes and charged 450.00. Will stick to local small business owner next time.
Very quick and completed job successfully. Super super expensive for 30 minute of work due to home having easy access clean out. Charge by the job and not by the hour or by effort.
Kenneth Moore
5 months ago
EXTEREMELY prompt and fast service to help us during our emergency. Gave us a 4 hour window but arrived in less then two. Professional, fast, efficient and great quality of service. Thanks to Anthony for saving the day! Will definitely use again!
We had a clogged air hose from the dishwasher. Our plumber showed up was a great guy. Had some issues with parts but resolved it. Project took longer due to this as the price was quite high in my opinion. But when you need it you need it done and that was our situation. Rates are on the very high-end of the industry as I found out after the fact. But they showed up and were very easy to work with start to finish.
Showed up within 1/2 hour of my call, and cleared the backed-up sewer line. I have used them before and have been pleased with their service. Replaced old incorrectly installed sewer line and added ejection pump. Very happy with this professional service. Not cheap, but if you're lucky you get what you pay for. I was lucky.
Kevin Hutchison
6 months ago
Kendall and Kevin were professional and super helpful through this experience. Had an old steel pipe rust and burst causing us to shut water off to our business for half the day. These guys got it fixed quickly and deserve a raise!
Elaine Hamilton
6 months ago
Responded to a flooding basement drain within hours in the evening two days before I was having a house full for Thanksgiving. The technician was polite, knowledgeable, and determined to fix the problem and worked hard to clear it as we had a long pipe line. Very efficient and a real hero!!!
Miguel was very professional and communicative with his process. It took longer than expected but he got the job done and fixed my clogged kitchen sink.
Great job , Theo was awesome and quick and detected the issue fast and repaired it immediately! Also fastest response time ever.
Adrienne Furniss
5 months ago
The plumber who came out was very professional and helpful. He explained everything well and showed me how to maintain my system in case if future issues.
Marissa Oshige
11 months ago
Rico was so kind & amazing! My kitchen sink was completely clogged & my bathroom sink & shower were slow to drain. He got on the phone with my apartment’s property manager, thoroughly explained everything, and completed the work efficiently. Rico checked in with my downstairs neighbor to make sure they knew what was happening & that they weren’t impacted. He even put everything from under my sink back very neatly when he was done - totally unexpected but greatly appreciated! Sink drains great now & the service also resolved the slow draining bathroom sink & shower. Above and beyond!
Shiou-Lin Chen
7 months ago
Tevita is extremely professional, considerate and polite. I am so glad that he was willing to use cabling until the drain cleared even though he brought a hydro jet machine because we thought that was the solution. So thankful for his service.
My service technician did a fantastic job clearing out a stubborn washing machine drain clog. He was kind, professional, and explained everything he did in case it becomes an issue again. He also cleaned up everything after he left. Highly recommend.
We suddenly had two toilets that would not flush and two bathtubs that would not drain. A Roto Rooter rep took our first call and sent out a plumber within an hour. Special equipment was required and soon we enjoying the efficient expertise of Nando, Isaac, Sergio and Scott. Soon everything was fixed for quoted price! Additionally, we received excellent service from Supervisor Adolfo. Carol and Rick highly recommend Roto-Rooter!
Kendal Ozzel
6 months ago
Came out REALLY fast when other folks were saying they weren't available for more than 24 hours. A bit pricey for a snaking of a kitchen sink at $400 but worth it for their ability to do it quick. Very nice and professional tech.
Mimi Laurent
7 months ago
I had discovered my kitchen floor was curled and sounded squishy when wakes on. I checked the half-bath next to it and found water all over the floor. I called Roto rooter immediately. They were very responsive. A tech was here to help within 1.5 hours to check this emergency. The leak was found and resolved quickly. RotoRooter is also providing assistance to help clean up and deal with floor replacement issues. I don't know what I would have done without them! Responsive and effective.
Randhir Goswami
7 months ago
The toilet overflowed suddenly in morning. I tried all home remedies like the plunger, baking soda and vinegar and allowing to soften up but nothing worked. Then had to call the professional help. Technician Isaac was very polite and competent. He used the augur to clear the blockage. My kids are school going. So they don’t dump things in toilet now. I bought this property 18 months ago in peak season. So couldn’t pay much attention to condition of sanitation lines. Seems long time sludge deposit caused it as I noticed that the augur had to be inserted all the way and turned couple of times to clean the block. This type of blockage cannot happen in a short span of time. Thanks
Nice guys, but couldn’t fix the issue. Charged us $200 for 30 minutes of labor, and we have no resolution. Suggest that the company consider a set “we couldn’t fix it” price that isn’t literally the cost of what it would take to fix the issue. Big bummer! 3 stars because they were really kind to our kid.
sahiti nallagonda
8 months ago
Roto rooter did a good job with the actual work but they are very expensive. The main problem is they were not upfront about the quote. They gave as a lower quote at first and kept increasing cost after we accepted initial quote. The cost of parts was double of the Initital estimate they gave.I wish they were transparent upfront about the material cost rather than slapping us with a huge bill at the end. At the end of it, We had a better quote with another party and would have gone there if we knew these guys would mark up the price for materials so much.
Jacque Lewis
8 months ago
The man I spoke with said they'd arrive in a 2-hour window between 11:30 and 1:30. And they'd call a half an hour ahead of time. After 2:30 they called and said Tim would be there in 30 to 40 minutes. Over an hour late later someone else came. Good plumber but condescending. Told him where the clog probably was ( and it was) but it took a while anyway. Thank goodness I had someone who could be here all day as I could not. Nearly $500 later...It's been several days, please cash my check!
Kon and Arlene Balin
6 months ago
The two service people were efficient, polite, and came in the time frame. They left the bathroom in a spotless condition. Even though the cost was expensive the workmen did their job well.
Lori Kearney
9 months ago
On a scale of 1-5, I would give James a 10. Professional. Focused. Got the job done pretty quickly considering all that was involved. Went out of his way to write up a note explaining how this happened that we can share with our HOA since they might be responsible, or partially responsible. Also, the communication from the office was great.
Joe Williams
8 months ago
Was disappointed for following reason. I was a quoted certain price for the job on first visit, then the tech showed up with 2 additional guys to do the work. It ended up costing over $700 more than original quote, $1800 in labor alone. Additionally, I have a tub faucet that is dripping. He originally stated that if I was to purchase new faucet, it would be easy for me to attach it myself. The day he was there to fix the plumbing, he stated it would cost $600 dollars for him to attach it himself....so excessive. Not sure about using Roto Rooter again ?????
Karinna Ayala-Cisneros
7 months ago
Ricky is very knowledgeable and helpful. He put me at ease when he determined a potential issue. I was fully satisfied with his work. He was very happy to help and provided excellent customer service.
Shower drain back up. Professional, nice, friendly and on time, brought towels and material to clean up. Unclothed drain quickly and cleaned up mess.
teresa van osdol
9 months ago
Sergio Larios and his assistant Isaac were very attentive in fixing our shower diverters. They did not stop until the job was done even though they had to get new parts from two different stores. They really went the extra mile. Roto rooter was very responsive and easy to schedule. Would definitely call them again or recommend to a neighbor!
Ronda Robinson
7 months ago
Our friendly technician, Ricky, was very thorough, knowledgeable and clear about the issues. He described the different options so we could make an informed decision. The repair was done professionally and quickly.
Chevere Barcelona
a month ago
If I had a negative zero-star rating option, I would rate them poorly due to the unreliable time window estimates and high prices. What a racket.
Ramsey A'Ve
11 months ago
Sarah (Apprentice) & Jesse were great. I scheduled appointment, they promptly arrived 30 mins later, provided recommendation, executed the job, cleaned up, and moved on to next. The service was great, and you can be confident in the brand behind it. Will definitely call again if needed(hopefully not)
Alexander Tepper
9 months ago
Tech quoted us $400 for 1/2 hour of labor to replace a simple sink cutoff valve. What a rip-off! No wonder they don't give pricing over the phone. If you need service now at any price, I guess they are fine, as they came when others were not available. Otherwise, avoid.
Alex was a terrific technician. Assessed everything and resolved my problem. Answered all of my questions.
Keith Howard
10 months ago
Roto rooter called ahead to let me know he was coming, and he showed up on time. Very friendly, very professional. Cleaned out my kitchen sink drain (grease), thoroughly, made sure the drain was clean, and then gave me advice on how to avoid a repeat visit!
Eduardo Oliveira
a month ago
They advertise that there is no “visit fee” but when they come they is a $350 “trouble-shooting” fee :(
Bad customer experience
Abhishek Nancherla Jagannatha
11 months ago
These guys charged exorbitantly for just coming out and analyzing the problem, without any definitive fix. We had an issue with the sewer clean out in front yard and the sewer line was blocked. The technician opened the toilet faucet, left water running and when it failed to close, he just clamped it and asked for 500$ to replace it. They said they would come back the next day and provide us with pictures to show what the issue was inclusive in the analysis cost. I got a call the next day and the plumber basically tried to sell us to replace our sewer system altogether, and said it would cost another 600$ just to get pictures for the city. Wow, all this just to evaluate the problem and not even fix it. Never want to find out how much fixing costs. I got a lot of we have custom equipment hence the extra money line thrown at us. Don't bother, save your money!
Brian Valdez
7 months ago
Sergio was friendly, professional, and explained every detail of the work to be done on installing the new toilets. I would recommend his service to all my friends. Thank you Roto-Rooter!
Kevin & Kiri Peterson
10 months ago
Ruben was great. Professional. Great at explaining what he was doing and why we were having issues. Helped setup further inspection of the sewer lateral. Super patient as one of our kids asked him 100 questions. ?
Marcell Campano
11 months ago
The technician (Ilia) came over about an hour after my service request call. He understood the job request and promptly began the work.He was very friendly, professional, and knowledgeable.He did a great job and completed the task as requested.Thank you.
Sandi Miller
8 months ago
I thought they were prompt and professional. But they gave me a bid for two sewer access ports for $22,000. I then got an estimate from another company. $11,000 for ports and sewer line. I feel like they were taking advantage of me and that makes me sad. I would have loved to work with them. We are in a recession and just survived covid. Money is tight and I need a company that respects that
Great experience with Roto-Rooter. Ruben was very friendly and took the time to explain the service that was done. He also explained after the service the root cause of the issue, which was greatly appreciated! Highly recommended!
Allison Lyon
11 months ago
Service was professional and completed well. Two down sides were that it was VERY expensive for an hour of work swapping out a section of pipe just because it required going into a crawl space, and that it took a two days to fix due to not having enough tech notions available qualified for crawl space work. Definitely wish something actually pretty simple could have been solved faster by a 24/7 emergency company.
Elizabeth Fox
2 months ago
I like Roto-Rooter because you don't have to worry about them not doing a good job.
Long story short, Issac is a very good technician, I would recommend him for other plumbing service. Issac came during Labor day weekend, climbed to the attic, took the pictures and identified problem of the leakage quickly. We would like to let him fix the problem but we are living a HOA managed condo, HOA do not allow us to hire our own plumber to fix the fire sprinkler problem. So we first pay the inspection service only for Roto Rooter and wait for HOA to send someone else to come. After 8 hours waiting, around 10:30PM, technician sent by HOA came but that guy was too big to fit into attic so he was unable to access the problem area. HOA told him to cut the rocksheet, which we refused as we have serious allergic reactions to those drywall dust. HOA refused to find another technician that can fit in small attic area. So I called Issac around 11:00PM Saturday again and asked him if he can come. Issac shown up quickly again although it was already passed his normal working hours. He fixed the leakage problem in 30mins. Thank you so much Issac!
Gayle Parness
6 months ago
The church I work for used the service. He showed up on time and was very professional. The job was messy but he cleaned everything up. The church will continue to use Roto Rooter for our plumbing needs..
Kathy Bulman
9 months ago
After the job was done, I had questions about the bill. I was not aware of the hourly labor costs and I asked to see the receipt for the $884.00 in parts that I had to spend to replace some pipes after a leak. Unfortunately, after leaving several messages with several people and asking to speak with a supervisor/manager, I have not heard back from anyone, which is disheartening. Given the situation, I feel I was taken advantage of.
The technician that came out, Giuliano, was excellent! He explained everything in advance. Was respectful, clean and very polite. He is someone that I would want representing my company. A+
Chelsea Dix
11 months ago
Our shower had been giving us trouble for a month and i finally decided to look for help. Damien from Roto rooter came within a day of booking and was prompt, professional and upfront about cost. He was in and out and kept us up to date on what needed to be done to fix the issue! Would totally recommend !!
Not to mention the sky high price, they also find a away to sidestep the discount they had promised.The worst part is that they came and not sure what the problem is, they said it needs the snake job for $479 (a 15 min job), but didn't work! Then they said they would TRY to fix the disposal for another $405. I said, no thanks, I can get a new disposal for the cheaper price. They still went for the disposal job because that could be the problem for the issue.They came to fix one problem but tried 2 approaches and charged me for 2 jobs? What if the 2nd approach didn't work, they go for the 3rd approach for $600? $700? It's just not right for them to rip-off customers like this.
They came promptly for same day service to clean out drain clog. Sone what pricey, but good quality of work. The technician Guiliano was very courteous, efficient and explained the process very well.
Chris Knoblaugh
8 months ago
A recent earthquake cracked our sewer pipe in three places. The repair took just over 7 hours and involved replacing large sections of pipe, working under our mobile home, and reseating the toilet. The were focused and explained the repairs in detail. We will use them again if needed.
I may be lucky, but they arrived <1hour and the main sewer pipe unclogged in <30 minutes.
Pamela Diane Carls
a year ago
I represent a small condo complex. The sewer lines that run under the streets that connect the parking lots, had a blockage and RR was very responsive. A technician was dispatched within hours. Kyle kept in touch with updates about his arrival time and performed the needed hydro-jetting efficiently. He was very careful to stand back and wore his mask even though we were outside evaluating the problem. We decided what additional cleaning was needed and he completed this service right away and provided the invoice for me to pay on for the entire procedure, on the spot. I appreciated that he provided the service we needed and did not try to talk me into a much larger project that would entail digging up the street to replace sewer lines.
Guy Preston Ruybalid
3 months ago
The tech that came out was the best! He was early, professional and even took the time to tighten the toilet.
Victoria Vutam
11 months ago
Great, professional service. Marcus was very thorough and methodical and explained what he was doing. Pricing seemed a bit high, but with the cost of fuel, etc and the fact that it was end of day, and we needed service “now”, it was okay.
Greg Catcott
5 months ago
They are the professionals but at a price point that seems absurd. I have used them for years but they apparently went from hourly to fixed prices. I could not in good conscience pay $800 to have sewer lines cleared.
Auston Davis
7 months ago
Ruben, was polite, knowledgeable, fast and efficient. I highly recommend using Roto Rooter and consider yourself blessed and fortunate if Ruben comes to help you fix you plumbing problems.
BlackMountain Bowmen
2 months ago
Fantastic service! Main sewer line was clogged. They can right away and solved the problem!
We called on a weeknight and the operator was courteous and helpful. We were pleasantly surprised that their services are offered past 5pm. A plumber was quickly assigned and out plumbing issue was addressed within 1 hour of my initial call. We will continue to use and refer Roto Rooter for all future plumbing issues.
Called this company cause my main drain was backing up. They sent someone out within the hour. Anthony ran a snake through the drain pipe to city main and unclogged it, and made sure everything was fine. I liked the quick response and friendly service. **** because they charged me $479 for something that would have cost me $200.
On arrival, with proper PPE, our service tech Will Gomez was friendly and very knowledgeable about the problem we had. He patiently described what the issue was with our sewer line and explained the work he was going to perform to fix our problem. As explained, Will cleared our line and had us using our bathrooms in no time. While working on our problem, he took the time to stop and answer any questions we had in detail. Price was EXPENSIVE, but for the service we received it was worth it. Thanks Will and Rooto Rooter!
This is the third time I’m calling them in 3months. They do a bad job. Stay away from Roto Rooter!Service is good. But very very expensive. You've cost effective options in the neighborhood. Pls check carefully. If you're not in hurry. wait for a better cost-effective option.
James Kunihiro
a year ago
Steve Karlin and his partner were the best. Came in with such a buoyant attitude and service mentality....like an instant friend who was there to help however possible. Even though it was a holiday evening they wouldn't give up until our drain blockage was fixed and we could go back to using water again. Their perseverance and professionalism really saved the day for our family. I couldn't recommend them more highly and will be a loyal customer from here on out!
Our appointment was taken care of about 4 hours after the stated window of 4-6pm. Roto-Rooter dispatch did call me to inform me, but it was a very delayed, and my initial appointment was from 10am-12pm, but we had to reschedule when there was no text of a technician by 11:45am.That all said, our technician Wylder was super helpful and cleared our pipes. Thanks Wylder!
The scheduler was cheerful, charming and competent. My service window the DAY BEFORE THANKSGIVING was from 10:00 am - 2:00 pm, and Damian the service tech arrived at 12:30. Fortunately, it was a maintenance issue, rather than repair, and he was finished in about 30 minutes. I am grateful for this prompt and courteous service.
Joshua Richardson
a year ago
I've used Roto Rooter in the past and had a great experience. However, I recently called on behalf of a neighbor who is out of country for a plumbing emergency, and the operator said they couldn't help unless the neighbor themselves called, which they could not do. I asked where the rule came from, and he didn't know, just that's what his boss said. I called another higher rated service, and they were willing to come out, but said I should call the city first, because they might be able to address the problem for free. So the other plumber gets my 5 star review, and Roto Rooter loses a point this time. :-|
Sauptik Dhar
11 months ago
We had very good experience with Roto-Rooter. Our toddler had been stocking up his toys in our shower's drain!! We caught him in the act. However, what we did not know is that he had been doing that for a while. Roto-Rooter's experts were able to pull out all the toys and clean up our drain! They were upfront about the problem, service fee and the worst case scenario, Fortunately, the Roto-Rooter expert was able to snake out the toys. We highly recommend them and thank them for the service.
The Roto-Rooter professional was on site when promised and was amazing. He explained clearly what he needed to do, which was a messy sewage line clean out for a residential propoerty, and got right to business and was done quickly. He was amazing and I will definitely call again should another issue arise.
Ellen Caldwell
a year ago
I was scheduled for an 8-10 appointment on Oct 5 but no one was able to come because of emergencies. The office people I talked to were all very nice and did give me a $50 discount because of it and did schedule me for Oct 6 at 3pm at my request. Mike and Miguel got there before 2:30 and were absolutely wonderful. They were there to fix the refill on the toilet tank which they did. I asked if they could fix the leaky bathroom and kitchen faucets while they were there and they did. They even found and replaced the rusty thing under the toilet where the water line connects to the toilet. I am very happy with all the work they did. They were excellent with covid precautions.
Laura Bryant
5 months ago
The technician Francisco (4827) was awesome ?
5 stars for quality service, clean up and repair.
Richelle Gallegos
9 months ago
Ilia was on time, friendly, and made rapid repairs. He, also, accommodated Me, when asked for a Senior Discount.
I was very pleased with His work. It was a pleasure doing business with Him!
Thank You Ilia! ?
Richelle G.
Luciano arrived ~30 minutes after I called up. He was friendly and confident. Cleaned out the sewer very quickly and he told me the work is covered for 6 months, so that leaves me confident that the job was done right. What a relief!
Sara Gillogley
a year ago
The plumbers were very helpful and found out where the sewage smell in my house was coming from, stopped it and offered advice for other repairs (PR valve) that would prevent bigger issues down the line and they were honest about which repairs/upgrades actually should be done and which ones could wait. They were personable, professional and flexible with my scheduling needs. Thank you!
We had a clog that made alll our toilets unusable at 8:30. By about 10:30, their tech William was on site and efficiently and cleanly restored service. Very happy with the response and the results!
Frances Wright
8 months ago
The technician that came was very knowledgeable, she was clean didn't leave a mess. The dispatch communication was on point. The only complaint is the high price for the parts and labor.
Josh figured out that it was our septic tank that needed servicing for proper drain function. He was professional and careful not to step on my cancer kitty who wanted to supervise the job
Michelle Maguire
9 months ago
1st the cost is outrageous to unclog toilet over $500 is ridiculous. Plus the serviceman broke my gate and left it propped up against fence without telling me. Unprofessional and gauging prices when homeowners are the most vulnerable. I will never use again or recommend.
TL;DR: they came when they said they'd come, did what they said they'd do, charged what they said they'd charge and it was all done in a friendly, professional manner.Scott was great. He arrived on time, explained what was going to happen, did it, kept me in the loop as he discovered surprises (this was camera location & inspection work prior to commercial construction), talked with me about how to proceed, talked with my general contractor to verify that he had all the information he needed, walked me through what he found and offered follow-up Q&A, if needed.The findings weren't ideal (old lines), but he was professional, friendly, and kind throughout. In addition, I and a helper were in the middle of taking delivery of some large equipment, and he worked well around our movements & timing. If offered the choice, I'd absolutely ask for Scott the next time I need plumbing service.
We had an issue with a toilet at my job in a townhouse community. I called at 4pm and they had the nice gentleman waiting when I opened up at 9am the next day. He was quick and did a great job. He was friendly and seemed knowledgeable about our issue. Great experience!
Extremely unreliable time window estimates and condescending management. The plumber was helpful and professional though. Roto-Rooter gave me a time window for 10 am - 2 pm on Sunday and I cancelled all of my plans to sit and wait for them. I had to keep calling and waited for about 15-30 minutes each time on hold for dispatch for an update. I waited until 7:30 pm until they said they wouldn’t be able to show up after all and guaranteed to come the next day between 8 am - 12 pm and also offered me a $50 credit for the inconvenience. They ended up being delayed again and showed up past the window.When I called the next day to talk to management, they were extremely condescending and rude. He asked me “Who told you you were getting a discount? You don’t use plumbing companies often do you? You should be grateful we arrived on a timely manner.”1.) I have used plumbing companies before 2.) Even if I haven’t, that’s not a professional way of speaking with a first time customer of your company (which I identified myself as) 3.) Arriving a whole day late with little communication is not “a timely manner.” 3.) Plumbing services are not something people frequently use anyways, only if you have issues, so that remark feels even more defensive and unnecessaryI’m severely disappointed since their services were so easy to book online and they seemed to have gotten great reviews online otherwise. I’m not sure why they think that I would be encouraged to be a repeat customer with that level of service.
I needed some emergency drain cleaning on a Saturday, it was easy to schedule an appointment for a few hours later, they arrived on time and ensured that my drains were running correctly.
I am giving an overall rating of 3 stars. The actual plumbing repair and services was 5 stars. Quick, efficient, and professional during both the initial emergency visit and follow up for the actual repair. Cesar did a great job. NOTE: The initial emergency visit did not result in any extra charge since no work was done (i.e. no fee for evaluation). The deduction of stars comes from the customer service/dispatch to get someone to my house for the repair. After the initial emergency visit, a part was needed so I set an appointment window for 8AM-12PM, there was no call and no show. I called to follow up and was put on hold then dropped MULTPLE TIMES. It was extremely frustrating having no water and no communication. This happened over a course of almost 2 hours until someone finally came out.
James and his apprentice were wonderful. Very polite and friendly. They did a quick job cleaning out the drain and then cleaning up after themselves. Even checked to be sure I was ok with the aerosol used to remove the odor left from the drain.
Jerry explained the problem and the options for fixing it as well as the associated costs from the get go. He was quick, communicative, professional and cleaned up after himself! AND he was able to fix the problem so that I didn't have to replace. I am very happy!
We had a problem with two sinks in our kitchen suddenly becoming clogged at the same time, with a horrible smelling backup. Phillip arrived within the specified time window and was very thorough and knowledgeable. He worked quickly and carefully and provided a lot of helpful advice on how best to keep our drains open. I would definitely call on this service again.
Very professional and genuinely nice person. Diagnosed problem quickly - it wasn’t what we thought it was. Our plumbing is very old and he patiently described the issue and solved the immediate problem of the clogged toilet. Turns out it was an issue near the main cleanout that will likely need major work and he described future options but didn’t try to push anything extra at the time. Wonderful to work with!
Alex was the technician would cleared out the blockage in our main sewer line. His people skills and knowledge of what needed to be done were fantastic!!! Good job Roto-Rooter in having such an amazing employee working at your company.
The technician listened to what I told him, even though what I was saying contradicted his expectations. He examined the our plumbing situation, and ended up directly addressing my concern and performing the services he usually would in similar situations, just to make sure. I think this was almost double the work he could have done, if he was just doing the minimum, for a flat fee. He explained what he was doing and why, and called me over to look at things to know how to think about these things in the future. Great experience.
Was able to clear my sewer clog from roots in my sewer line that another company failed to do because they did not have a long enough snake. Did a great job, but very expensive compared to other companies. $479 with $50 off coupon. That is very expensive for an hour's work!!
Harish Deshmukh
a year ago
We had our kitchen sink clogged over the thanksgiving weekend. Roto-Rooters were able to help us with this emergency. They followed up with updates on the appointment / kept me updated.The tech/plumber gave a good estimate and explanation of work and the cost. The complicated under sink assembly due to dual sink and garbage disposal required some removal of u-traps for cleaning the drain. After cleaning from inside, he went outside and did a thorough unclogging to clear the old deposits.
Paul Czyzewski
a year ago
The sewer line under one of the buildings at our condo complex was blocked. Luckily there were no first floor units in that building, but we had sewage backed up in three areas.Phillip, who came out to help us, was excellent. He had to snake down over 200 ft to clear the blockage. Then, when we realized that a professional cleaning service was not available, he offered to clean the affected rooms, including a laundry room, himself. He swept, mopped, and then sterilized the rooms, thus saving me (a condo board member) the trouble of trying to find a cleaning company on a Sunday night before a holiday. :)I could not be happier with this service, and with Phillip.
Roz came to the house on time. She listened to my concerns and suggested a solution that we decided was the best for what I needed done. She then efficiently went to work and cleaned out the main sink line. She found not only a lot of grease buildup but also pulled out a rag that was in the line.
Nothing short of a five star rating. Mr. Wylder was efficient and effective in determining the issue and making suggestions with genuine interest at heart. He did all this with impeccable customer service.Thank you.
Jesse arrived well before the ETA given by dispatch. He made a thoughtful and thorough survey of the situation, got the draining running again, and made sure that our sewer was clear all the way to property line. He reinstalled the toilet quickly and very professionally. He busted his butt making sure that he left our home in proper working order. All of his efforts were greatly appreciated.
Elisabeth Simonovich
a year ago
Josh came today to repair my shower. It was not draining at all and he was able to fix everything. He walked me threw what he was doing and was very polite and nice to talk with. 10/10 recommend Josh
I chose a bigger company because I needed weekends and was hoping the job would be done same day, since the work would most likely be done in or behind my husbands work from home office. I got a window for service the next day (Sunday) between 10-12 am. When no one showed up by 12:20 I called for an update. Keep in mind, every single call requires that you state the problem to someone, who then has to connect to dispatch, who then has to connect to your service technician to find out what’s going on. I was told there was a delay, but called again around 2pm. Dispatch told me my technician had gone to the hospital and they were sending another. Fine, valid excuse. They also promise a call within 30 minutes of arrival. No call, but finally someone showed up after 4pm. He hurried in, looked at the issue, said he’d have to cut drywall to get to the pipe and of course… we’d have to find someone else to repair that. Not ideal, but fine. He laid down “protective coverings” and preceded. Said parts were needed that he didn’t have, so he’d have to get them and come back the next day. He left in a hurry. Went in to the office and my husband hit the ceiling when he saw the amount of drywall dust all over his electronics, work equipment, and everything else which NO protective covering was given. Tech also neglected to turn off the ceiling fan that was on when he was cutting the drywall. We weren’t told what time he would be coming the next day, but had to reschedule because I got called into work, but were told that he would be able to come back on the next day (Tuesday). Tuesday time slot came and went and my husband texted me to call from work to find out what was going on after the two hour window. Turns out it was the technician’s normal day off and he was not available. They also would not send out another technician because ours already had the parts needed for the job. We moved around our schedule for someone who was never going to show up at all. Fast forward Thursday when they rescheduled us. AGAIN no-show and again we had to wait until after the window time to find this out. Turns out the technician had called in sick that day and nobody bothered to tell us that no one would be showing up to our home. They rescheduled us to the next day which I told them I could not do you because of appointments previously scheduled. So they moved it to the following day and assured me a technician would be coming first thing in the morning at 10 AM. I called back at 11:15 AM when still nobody had showed up to see if there was a delay or something going on and to make sure I actually did have a technician coming because by this point I did not believe them. The dispatcher said oh I’m sorry you were misinformed but the window was between 10 AM and 2 PM. I have now had to waste an entire weekday which is so precious to me and my family because of our opposite work schedules and school time. I had to sit around for six hours waiting for this guy for a fourth time. When he finally did show up I told him my concerns about the drywall mess and he just laughed and said, “ha ha yeah that happens”. I also told him that I was upset with all the reschedules and the way their company runs business and fails to notify their customers. Again he just brushed it off with a laugh. He did offer a discount because of the delays and with schedules and when I asked him about the original pricing he quoted me which was $349 just to come out and look he said oh no that’s not right it’s $449. So now he has misquoted a price, no waived charge for messing up my house and electronics. Laughed at me when I told him my concerns and then told me to just talk to somebody else that wasn’t him. I was so upset with the unprofessional level of service pretty much the entire way through the week long series of reschedules and the actual job itself. Yes the leak is fixed but I have a lot of stuff to fix cosmetically. He also replaced the entire faucet lever- did not tell me he was going to do that,and doesn’t match the other fixtures. Never going with this company again.
Damien was outstanding!
Friendly and professional. Worked very efficiently to resolve our issue. We would highly recommend him to anyone we know.
He did a good job. But what was unsatisfactory is I asked for an approximate cost and they said they could not give it. They could have at least given me the hourly charge before the plumber came out. I was surprised at how expensive the hour was.
Carolyne Zinko
a year ago
The Roto Rooter office was professional and courteous, sent out a repairman the same day, and he was also professional, courteous, thorough and fast. The backed-up sewer line is now resolved. We will use Roto Rooter again.
Plumber show up within an hour after I call for appointment. Tech Scott is able to help clear the clog same trip, I have had bad experience with other plumbing company, they need to make multiple trips back & forward with the excuses that he brough the wrong machine / cable not long enough/ machine not powerful enough etc. plus let the water keep running , which ends up my water bill was $ 200 more than what I used to pay.
I booked it online no pricing was given and when they arrived they informed me it would be $494 to clear the drain. They had to access it under the kitchen sink. Took about 20 minutes or so. I was not pleased that the cost was so high and felt I should have been informed at the time of the booking. I did expect it to be between 200 to 300. Lesson learned, do not use online booking and get a firm quote before committing to having them come out. Our plumber Jesus, was very courteous and did a great job, but I was not expecting so high of a bill. Only reason for a 4 star was the cost and not knowing ahead of time of him arriving on-site.
They did exactly what they told me they would do. I received a call the morning of my appointment giving me a status. My technician Jesse sent me a text telling me he was on his way. Jesse was fantastic - he was friendly and professional. He explained everything to me before he started and again when he finished. Thank you.
Jennifer Tsai
11 months ago
My kitchen sink drain clog was fixed quickly; the job was well done. However, the charge is high with 10 minute work so I give 4 stars instead of 5.
Mike Hutnik
10 months ago
My water heater needed to be flushed to delete any calcium or debris inside the tank in order to maintain the heater. There were no instructions available and I did not want to damage the heater or any system if I drained the tank improperly. A technician was sent out and performed the service.
Fantastic experience! My service man Ruben was efficient, friendly, happy, seems to enjoy his work, knows a lot, and went above and beyond. I've used independent plumbers before but this service was great and the company backs its work. FINALLY a repair person that didn't make excuses. Thank you Ruben and Roto-Rooter!!
They failed to show up as scheduled, I had to make repeated calls to find out why. The San Jose office had no idea of what I was calling about, after five minutes on hold, I hung up and called the San Mateo office. They fumbled around attempting to locate my request, finally someone came on and said they were behind due to backup on other jobs and could not provide a response time. The somebody named Bill, gets on the line, asking what was going on, told me to hang on while he checked into it. After six minutes of not getting back to me, I again hung up. Called back again, got dispatch who said they could not give me a destination time, so I said to change to Thursday morning. I also said we should receive a discount for this hassle and was rudely told can only give $60.00per company rules. I never received an estimate, the job got done, without my authorization at the tune of $975.00 and did not receive the credit. I am disputing this bill.
Ruben could not have been a nicer and more professional guy. He went above and beyond the call of duty. If I did not understand, and needed to hear something again, he was happy to repeat it or say it in a different way. Roto Rooter has a good one right there.
Chantal Beltran
a year ago
Fast response time. Good Service. WAY OVERPRICED!! There was a little piece of plastic stuck in the garbage disposal. Had to release the disposal to clean it up and reassemble. Took the guy 15 minutes. Charged $405!!
caroline hicks
a year ago
This company is so reliable and professional. The person on the phone helped us secure a valuable coupon toward our hot water heater replacement. We called on a Saturday afternoon and a very qualified repairman came in an hour - so grateful and impressed with the great service. I will definitely recommend them to others.
Great service and competitive pricing. They came 1h after I called and fixed my problem quickly, and much cheaper than what another plumber charged us for the same fix two years ago.
Glenn Newman
8 months ago
On my Birthday my wife and I were preparing dinner for guests and found the sink was plugged so we had to get it fixed NOW. The first name I thought of was Call Roto-Rooter and away go troubles down the drain We did and the trouble went down the drain.
Had a great experience recently. Very knowledgeable and professional technicians and staff
These guys are reliable and respectful. We had a clogged drain due to which the water was flooding. They diagnosed and repaired quickly. We weren’t able to get anyone else to come out promptly. I believe the service person’s name was Tevita. He was very good and we are pleased with his service, the prompt response, and the whole experience.
My clogged sewer has been cleared and thing are much better after. The service was extremely quality and professional. I am really happy with the service and will continue using Rotor Rooter service in the future. Thanks!
Plumber wanted to pull a toilet in our bathroom to clear a blockage we had in the lateral between the house and street. I stopped him and showed him that the blockage was located between a cleanout in our driveway and the main in the street. This blockage was easily cleared. I would not want a plumber of this quality in my house again!
Straff Wentworth
2 months ago
they were professional. And did a good job taking care of the problem.
My toilet suddenly backed up and would not flush. I used the on line site to schedule an appointment and shortly after that received confirmation the request was received. The service technician Wylder, arrived by the end of the day and was able to resolve the problem quickly and efficiently. He also took the time to explain to me why the problem had occurred (too much tp in a low flow toilet) and advised me how to prevent its recurrence. I was impressed by his efficiency and personable manner and will call this company again if the need arises. Thanks Roto-Rooter!
Josh saved the day! We had a significant sewer back-up with flooding in the basement. Josh and his assistant were responsive, professional and worked with us to understand the issue and resolve it as quickly as possible. We would not hesitate to recommend him again!
Had a bathroom toilet that backed up. Two service techs were able to clear blockage in 30 minutes. Watched them perform all drain snaking through outdoor clean out and they ran snake to city main line. Very professional. Would use them again.
The technicians arrived almost immediately after my call. They observed Covid-19 defense protocols. They examined the situation, determined the necessary procedures to fix it, quoted a reasonable price for doing so and, upon my acceptance, proceeded to do so. They finished in a timely manner. No surprises. They were friendly and.efficient and I would definitely use them again.
Great job done with today team.
Yesterday the other technician did not do well, can not solve problem but today technicians are very professional and finding all solutions to unclog drain. Well done & success. We will use this service & will recommend to others.
Roto-Rooter had a very friendly answering service and was able to dispatch someone quickly. Ruben was friendly and efficient. He explained what he was doing and why, gave advice on helping keep drains clear, was upfront about pricing, and even put everything back under the sink and cleaned the sink! I highly recommend this company and will use them again for future plumbing needs.
$375 to unclog a toilet with a handheld rooter taking less than 5-10 minutes. Received $75 discount for donating food cans which only the dispatcher shared. Service repair men never mentioned discount, they only confirmed once I asked.Never using again. Feel taken advantage.
$788 for two slow drains and less than 30 minutes work ???? Would have been > $850 but I received a discount. James is a good person, but Roto-Rooter is gouging in our area. Be sure to shop around - drain cleaning is not rocket science. I have done it myself many times, but getting too old to deal with it.
Customer service as well of quality of service exceeded my expectations! Roz was through and had the tenacity to continue the snaking until she was satisfied that the water pipes were clear of obstructions and water flowed freely. Impressive work ethic
Sergio was excellent. He completed the task faster than estimated. His work was high-quality. He was extremely personable and knowledgeable, Every person in the service industry should be as good as Sergio.
The plumber showed up within an hour of my call and fixed our problem within an hour. We had a blockage in the drain line from the house to the sewer line. Very courteous and professional at a reasonable price!
Sarah Mackaman
a year ago
We called mid- morning and our drainage pipe blockage was removed by 4pm. Rico was professional and did a thorough job. We are pleased.
Ruben and Dean were the best! They provided thorough and professional work over a long day. I wouldn't hesitate to have them back or recommend them. Thank you Ruben/Dean team!
Michelle Mapes
a year ago
Ruben is a professional and experienced service technician. He is knowledgeable and efficient.
I'm always relieved when he is the one sent to do our plumbing repair work. I know the job will get done right the first time.
Marty Douglas
11 months ago
They were very professional and friendly on the phone when I orderd more pipe cleaner. They had free shipping !!! And it came within a couple of hours. So shockingly good these days.
I've owned my house for 13 years. I retain Roto-Rooter for main sewer line root cleaning, as there's a liquidambar tree in the parking strip and their roots are notoriously invasive. I noticed that I had not done so for 3 years, which is too long, so I called to schedule service. The technician, James, who came out first checked if there was an immediate problem by running the shower and checking the toilet function -- no immediate problem found. James was very attentive to PPE against COVID-19 exposure while inside my house. James told me I didn't need immediate service, and there'd be no charge if he just left. I appreciated that, but I'd rather do maintenance rather than have sewage spilling out of my cleanout unexpectedly. James performed the cleaning, and told me he had found root blockage. I will continue to use Roto-Rooter for this type of maintenance, and will consider the company for other problems that may come up.
Our plumber Steven was such a nice guy - the guy you hope they will send out. He was willing to go above and beyond clearing roots from the drain to making sure it was draining into the septic tank. He explained what he found to me, and then again to my husband over the phone. He was on-time, perfectly polite and patient with me in my ignorance of plumbing problems.
Francisco Barragan
a year ago
I called and they stated they were going to send there guy out within 2hrs and two hrs came up, no call no show nothing. I called them and the First Lady who picked up hung up on me, second call they put me on hold, third call I talked to a lady and she said they had rescheduled me for tomorrow. I said to the lady how was I rescheduled? No one called me to tell me that. Then she put me on hold. When she got back to me she said her manager left them a voicemail saying there guys were completely booked for tonight. At this point I was not mad anymore, what a disappointment of a company. At the end I was the one who did there job for them by reaching out, they couldn’t even do that let alone show up for the job. Terrible don’t waste your time people, there are many plumbing company’s that are much more professional. First time I ever type up a review.
Damien acquired, delivered, installed and removed two old toilets. He was professional, very, very informative about problems, and considerate. The man was amazing.
Aaron from Roto-Rooter provided great service. He was prompt, professional, and easy to work with. Best of all he was able to resolve the clog in our clean out quickly. The price is a bit high hence minus a star, but at least I got good service for what I paid.
Brenda Feltham
a year ago
The gentleman was very professional and was able to figure out the source of the problem. He could have cost us over thousand dollars in services but through his observation and asking good questions he located the true source of the problem. I appreciated his knowledge and desire to do the best for us.
Honestly ridiculous. What a joke. Had a water emergency the week before and called in on a Friday - no one was available.Latest they could schedule me was on Sunday from 12-4. It's busy, I get it. No one shows up. Called in Sunday 3:00pm. No plumber available.Was told there would be delays but promised a plumber would be here same day. No one showed up for the rest of the day. Called back again, was told to reschedule Monday from 10-2.Monday 1:00PM - no one showed up. Called again - was told there would be delays again, but promised someone would come out same day just a lot later. Again - no show.Save your money, their dispatcher is either on vacation or taking a nap. Find a service that doesn't waste your time. Don't know what was worse - the fact we have to wait 4 days without running water or having to navigate this swamp of a customer service line. Emergencies are these people's last priorities.
They had a guy out to my house about an hour after I called (Wednesday morning). He fixed the issue completely (clogged toilet drain) and cleaned everything up after. It was super pricy, they charged $600 because he had to take the toilet apart to get the clogged item out. The basic service (just using an auger) would have been $300.
Ruben is fantastic! He was able to diagnosed and resolved our plumbing situation in a prestigious amount of time. He went through the process what he needs to do and explains to me the details what I can do to prevent from happening again. Highly Recommend Ruben for the Job!
Matthew Pataky
8 months ago
The team showed up in a timely manger. The team was polite. Yet the team was unable to solve our problem. Basically I had to pay $530.00 dollars for nothing.
My experience was with Angel and he was excellent. He was very professional, nice and thoroughly explained the problem, how to solve it and how to prevent it in the future. Angel showed up on time, answered all my questions and worked quickly. I highly recommend working him and using Roto-Rooter.
Raymond Wheeler
2 years ago
The Roto Rooter team just completed our annual preventive maintenance, which included cleaning out the main and auxiliary sewer lines as well as cleaning the p-trap of two bathroom sinks that were slow draining. As has been the case for several years we requested that Keith Campbell be dispatched. Keith knows our home and always does a very professional job. Keith brought an associate, who was very professional as well. And both Keith and his associate were polite, efficient and friendly. First rate service.
Rick is very knowledgeable and he took his time explaining to me what he did. He is great!
Only issues had to do w/ the Tech. showing up, but once here the guy was great! On the day of my appt., it actually took me following up w/ RR at 10:30pm (regarding the appt. that was to be sometime between 5-9PM), to which I agreed to reschedule til the NEXT Day so the Tech. wouldn't be coming that late...However that appt. WAS ALSO MISSED by the TECH., until yet again...I CALLED to FOLLOW UP, at which point it appeared to me that they GOT a completely different TECH. to actually come to my house & take care of my issue. ALL IN ALL, for the AMOUNT that I HAD TO PAY, for the Service actually performed, I DON'T EXPECT to have to be as FLEXIBLE, or as PATIENT as I was! Your company charges A LOT OF $$ for your services, so you need to step up your customer service Levels, and Tech.'s need to be considerate of the GENEROUS 4 HOUR TIME WINDOWS, that we are being asked to ALLOW...then they NEED TO CALL or SHOW UP When expected! Thanks, JB
The technician Octavius was very knowledgeable and professional. His work very efficient and clean up excellent. It was a pleasure working with him. Great job.
My kitchen faucet was very loose, and I couldn't tighten it. Of course, this happened on a weekend. Roto Rooter, the third company I called, scheduled an appointment right away. (Despite listing 24 hr./7 day a week service, the others couldn't come for 2-3 days.) Luckily, Greg Gonzalez showed up. He fixed the faucet, but I also asked him about getting hot water in under 10 minutes to a bathroom sink at the back of the house. He explained why I had this problem and recommended a small water heater to fix that problem. I did some research and emailed him several alternatives. He recommended the one that also had the highest rated reviews I read. Because Greg could also handle all the electrical issues (which some rooter people can't ), he installed and wired it and updated my 50+ year-old not-up-to-code outlets. The angle stop valves under the sink leaked, so I had Greg replace them and the others in the house that were stuck and over 50 years old. Never did Greg push the extra services. I requested them having seen his expertise, knowledge, and skill.
Evelyn Lucente
2 years ago
Though he was an hour late, they did call to inform me. He was able to unclog my bathroom sink and was detailed on what was done and the cause. He was very friendly, professional, knowledgeable and took safety precautions due to the pandemic. I would definitely recommend.
Adrian Stevens
a year ago
Josh was fantastic and very helpful. Truly appreciated his diligence and the quality of work completed. That was on top of the ease in scheduling the appointment and the responsiveness from the team to lock in a time. Superb.
Siraj Pathan
9 months ago
Roto rooter fixed my problem, Before roto rooter I called two different Drain plumber, But They don’t fixed my problem, They are very professionals and they know what they doing. Thank You ! Roto rooter,
Rickey & his protege Jesse came out within an hour of calling. They were friendly and communication was 100%. They were relatively quick + efficient considering the job at hand. They cleaned up after themselves when job was completed. Not cheap to unclog sewer line by removing toilet, but that has more to do with our old house not having an exterior’Cleanout’. Very pleased with Roto Rooter.Need Competent plumbers in an emergency? Don’t mess around call Roto Rooter.
Allan Hikoyeda
a year ago
Technician was knowledgeable, courteous, efficient and neat. Scheduling was easy although it took several house past the scheduled appointment for the technician to arrive due to high call volume on a weekend.
gabriella gardella
2 years ago
Everything was great and the technician was very kind, helpful and knowledgeable. The feedback I have is to implement better training to technicians on the cdc guidelines during a pandemic. Technician wasn’t aware of maintaining appropriate distance and removed his face mask completely or had it on improperly multiple times, leading me to feel concerned about my health/safety during Covid 19.
Statewide Self Storage
a year ago
Roto-Rooter finds problems and fixes them in the fastest manner. Aaron one of their techs has always gone beyond the call of duty for us. We have used him several times. We want to support our neighboring businesses . Aaron has always been timely, gotten the job done without being monitored. He is very helpful. We trust roto-rooter. We are very pleased and relieved this issue has finally been resolved and fixed. Thank you Roto-Rooter.
Bill came out very quickly and was extremely thorough, professional and did a great job at working through the problem. It turns out the problem is more than just a clogged drain (actually a broken pipe), but Bill helped facilitate the necessary steps to get the pipe break identified and repaired on my behalf.
Susan Schaukowitch
a year ago
A gentleman named Alex came out to fix my very clogged kitchen sink. He was very knowledgeable, polite and extremely Covid conscious. I am a happy customer and very grateful everything is back in order. Thank you Alex!!!!
Josh came out on Christmas Eve and was at our place for hours working until he could locate and remove the roots that had clogged our drain. He was knowledgeable and professional and cheerful. Not easy on Christmas Eve. He stayed and worked with different cutters from different locations. I give him the highest recommendation and I will use rotorooter again.
Phillip was excellent! He worked hard to try to fix my problem with the toilets and explained the problem to me as he worked on it which was very helpful. Was here for 4 hours! No complaints at all.
Adam Brainerd
3 years ago
We had a late night sewer issue and called RotoRooter. The tech (#5495) arrived onsite earlier than expected. He was very professional and clearly identified the in and outs of the what he was going to do and what to expect. Turned out to be an issue with the city's piping, and the tech was able to take care of the clog temporarily. He also clearly explained what I needed to say to the city to get them out quickly to permanently fix the issue. All around great experience considering the issue we were dealing with.
Carrie Terrazas
2 years ago
The employee was curtious and quick .. he was here at our home for only half an hour ... we had a clog that needed to be cleared ... we have a CLEAN-OUT on our driveway and that’s where the clog was so it was easy for him to clear it ... I have no complaints about him or his performance ... my issue is HOW DO YOU CHARGE $500.00 for a half hour of work?????? THE COST IS OUTRAGEOUS!!!! If you ask me we were ROBBED.
Laura Marcolin
a year ago
Great service! We had William come to our house. Very professional and good communication about when someone would arrive. Thorough explanation and friendly. Definitely would recommend.
The dispatcher kept informing me the updates of the appointment. After the technician came to my house, he provided excellent job and is really professional.
Keith did a great job unclogging the toilet. He was prompt, professional and kept me informed on what he needed to do. He always quoted the revised price as he diagnosed the problem and waited for my approval before he continued work.
Haley Swanson
6 months ago
Was able to get a same day appointment. Fixed the problem and showed up early in the time frame window.
Great phone service. Quick & Easy to get an appointment, especially on a weekend. Quickly assessed & reviewed the problem. Thoroughly explained the problems & recommendations. Quick to install and clean up.
Thanks for your help :)
Scheduler was great, Keith showed up on time, was friendly and professional, quoted me a price, worked until job was completed to my satisfaction for the price I was told. Excellent Service thank you!
Varun Gariney
2 years ago
The Roto Rooter Technitian is great, he was available ontime and spent over 45 minutes, unfortunately the issue was with irrigation pupe and the hoa covered it, when asked how much I owed him, he didn't charge anything. Extremely positive experience, as he atleast found the how to close the irrigation lever that was flooding my patio area in the apartment.
Silvia Leiva Browne
8 months ago
Steve and Eric were great, they arrive on time, professional and knowledgeable. Great tips on what to expect and how to prevent further damage.
Technicians are always professional and friendly, but the price of $440 just to unclog the sewer line is way excessive. Also why you advertise no contact policy, while customers have to sign paperwork and give CC? Very outdated.
They broke two parts of my MB bathroom basin drain and tried to leave with the broken parts. I called him and had him bring back the parts. He did by leaving them on my porch. I stopped payment because I didn't find out about all of this until after I gave him the check.
Emilie Ruddell
8 months ago
Josh was helpful, professional and most of all, he got the job done quickly and quite cleanly. Thanks very much, Josh!
We had major plumbing issues. Both toilets were out and bath tub had sewage backup. I called a local plumber initially who charged a $75 assessment fee and said he needed to go get equipment to do the work in the afternoon. I didn't want to wait, so I called Roto Rooter. Octavius came out and in 30 mins assessed the situation and got to work. He kept the place real clean and helped explain the process. Unfortunately our issue could not be solved inside the house. They needed to snake from outside and we didn't have an two way pipe. So Tevita came along to dig a hole and build a two way pipe. The worked took a long time and I saw Tevita working non stop and going all he can after digging a hold yo unclogged your drain which were damaged by tree roots. By 6:30pm when it is all dark Tevita was still digging. The home owner asked him to try harder (which shocked me, cos it was so late at night and he had worked since 10am with little to no break like a machine). Tevita's response was courteous and said he wish he can complete the job but we needed a separate machine that could only come in tomorrow. The next day, Scott came with the machine and our pipes unclogged. By night time Tevita showed up to clean the area and left it sooo clean I was so surprised.Loved Roto Rooter team. They have hired hard working people and I hope Octavius, Tevita and Scott are taken care of at work. Thank you team.
Anthony was very professional arms for the job done. They were very quick to, only took about 30 min from the time I called to when they arrived.
The plumbers were professional, quick, and performed quality work. I just wished the price was lower. It was definitely expensive, but the work was completed satisfactorily.
First time experiencing a pipe leak, first time realizing how important speedy plumbing service is! We called Roto-Rooter since it was 24-7. They set us up with an appointment the very next day. Greg arrived and figured out the problem—a disconnected shower valve. The project got more complicated and we ended up having to replace the entire thing due to a poor job done by the last owner. While frustrating, Greg’s professionalism and honesty left us feeling in good hands. It wasn’t cheap, but let’s be real, I wasn’t going to try to do that myself. If you can, ask for Greg, but I couldn’t recommend Roto-Rooter enough!
Paul De Freitas
a year ago
I called at 2:30pm with a 2 hour window between 4-6pm. After 2 techs with one not having the proper tools and the other showing up at 10pm the job was completed at aprox. 11pm. The cost was very high and no type of discount for my wait or inconvenience.
Miles J Gehm Jr
6 months ago
Not inexpensive but worth it for the same day 3 hour response and competent friendly service
Claudette Sprague
a year ago
Will was great. Plumbing problem was fixed in about an-hour-and-a half, but would have been easier if repair people were still allowed to go on the roof.
Mark Burbridge
a year ago
Made an appointment online late Saturday night for Sunday morning due to a sewer pipe emergency. We received prompt, professional, and friendly service. What a great experience!!!
Stephanie Sykes
2 years ago
Angel (tech 6085) came out ON Christmas, identified the problem immediately, and resolved it. He was extremely professional and very friendly. I highly recommend your company and he deserves a huge bonus for saving Christmas!! Thank you so much, Angel!!
Rachel Franklin
3 years ago
Alejandro (Alex) came out to unclog my bathroom sink and was extremely professional. He told me the price of the services and parts prior to performing the work as well as giving me an estimate of how long it would take. He was also nice enough to hop on the phone with my dad a few times to update him on the process and his findings.My only complaint is that my service was scheduled for the 27th. I called on the 26th to confirm the details, and the Roto-Rooter operator notified me that my appointment was scheduled for the 26th, not the 27th. I rearranged my schedule to be home on the 26th. When nobody showed up, I called again, only to find out that my appointment was on the 27th as I had originally thought.
wonderful and thoughrough . got rodger soon after for camera inspection. we'll contact him next year, he even called the city of mv if they would pay for anything. really nice having a working toilet! thanks!
Frances Feline
3 years ago
I was very pleased with the service I received. I pointed out the problem with my toilet, they explained the situation clearly, and fixed it all within a half hour. Conrad, the serviceman, was personable and courteous. I would definitely call on him again.
It was a Sunday late evening in my Sewer was clogged so I was in a pinch. ROTO ROOTER was responsive and professional. The gentleman who helped me was extremely friendly, knowledgeable and through.
Ricky used his rooting machine to successfully unclog my main sewer line. He was efficient, on-task and kept the work area clean. He also answered any questions that I had regarding the work. He was a good ambassador for Roto Rooter.
Patrick was very nice and helpful. Very nice manners.
Alex Alshvang
3 months ago
Sarah, the technician #3452, did a quality job, replaced both bolts and a ring from under the toilet.
We called a plumber due to new offensive odor in bathroom. Robert assessed the situation from under the house, in the pipes, etc. He also pointed out that we had a floor leak under the toilet which badly need ed replacing. He went beyond duty when the installed toilet revealed a broken lid and had to be returned & reinstalled, costing him a great deal of time.He was so helpful and professional the entire time. I'm so happy we called Rotorooter and got Robert.
Christy White
2 years ago
I had raw sewage running out of an apartment complex. I called Roto Rooter on Mothers Day, and a technician was able show up at the complex within 2 hours to clean out the sewage problem. I was very pleased with the rapid response that I received and efficiency in taking care of the issue.
Miguel Sanchez is a technician with expertise, integrity and is hardworking! He is a professional in every sense of the word and represents his company extremely well. Heartfelt thanks Miguel, for the completion of a great job!
I would have rated the service a lot higher if it weren’t for the fact that when running the cable through the drainage line, the blade on the cable came loose and stuck somewhere in the line. I was assured that a free camera inspection will be provided to determine the location and position of the blade and to push it out to the main to avoid more clogs. I am waiting for Roto-Rooter to call and schedule this camera inspection.
Julio Delgado
2 years ago
Luis was very professional and took the time to explain to me what he was doing and why he was doing it. He answered all my questions and gave me some great tips. His service was fantastic and prompt!
Portia Monberg
a year ago
The individuals who came and did the work were great. Giving them 4 stars instead of 5 because the I booked a window from 8am-noon and the team who showed up (we were their first client) wasn't dispatched until 1:00pm
Avoid using Roto-Rooter for Backflow Preventer Tests. They charge $245.00 for the test! I guess they mark up the quote so they would give you $50.00 savings for the coupon. Google search says average cost should be between $85.00 to $100.00.
Terri Lynn Woods
2 years ago
The master plumbing Aaron Dye was so professional and arrived so quick I can't say enough about him. We had a clog in our kitchen sink we tried everything and he took care of it just like that! Thank you Aaron we will call you again!
Umakanth Gollamudi
7 months ago
Good Job !! But had to wait for two technicians on same day because of equipment from Roto Rooters.
They arrived 30 minutes after I called about my clogged drain. Miguel, was very professional and explained the scenarios and what he was going to do. Luckily it was a quick fix and he was in and out in about 45 mins.
Marcus was extremely competent, professional, and knowledgeable in solving a problem. He used good judgement that ended up saving me a lot of money. He was friendly and respectful of masking!
Judith Sklar
8 months ago
Prompt Saturday service easy to reserve online knowledgeable guy back up from upstairs toilet to downstairs shower and toilet that didn’t flush hopefully fix works I was very pleased
I have had to change my review. You guys came out Thursday, that's 3 days ago. The same problem is happening. My apartment is flooded again. I'm extremely disappointed in your service. You are on your way out here to try to fix it as I type this. I will not be paying for this service again. I already paid a huge amount already. You better fix it this time.
hovaness dekeyan
a year ago
Had a back up in the garage. Called in the evening and William arrived in about an hour. Answered all my questions and fixed the backup. Provided fast, professional, and efficient service. Would recommend and call again.
Aaron was very kind and professional! He was able to come in a timely manner and did his best to provide the most affordable service around.
Rep was very respectful, followed CDC guidelines, diligent, fixed my clogged drain even late at night. Very knowledgeable about his work nd made great suggestios on how to prevent same problems in the future.
Steve Nissenson
8 months ago
Had a backed up kitchen drain. He showed up on time and knew exactly what to do and quickly fixed the problem. Very efficient.
Roz was amazing !!! An hour before she arrived there was another plumber from my home warranty who tried for 30 mins and left saying this is beyond his area of work but Roz worked tirelessly for 2+ hours till she figured out the cause and cleared our sewer drain problem - can’t thank her enough - this is my go to service for anything drains from today !!!
Thorough, friendly, and available in Christmas. Really took the time to explain the underlying issue causing our repeated clogs (hint: the previous resident of our condo was a DIY type). Very happy with our experience!
Michael was very professional and figured out the problem with our faucet in 30 seconds. He quickly fixed the issue as well. Prompt service even on a Saturday evening!
We called Roto-Rooter because we had a leak in a water main valve, and they sent Robert out to fix it, which he did quickly, neatly and expertly. This is a five star service, and we WILL use them again. I couldn't be happier! Thank you, Roto-Rooter and Robert.
Arrived within 2 hours of my call, very friendly and professional and handled the work quickly and respectfully. The text prior to arrival was so helpful too! Thank you!
Marcus was great. Came on time at the beginning end of the two hour window provided and fixed both our problems quickly. Very professional and courteous.
My 85 year old mom had a new shower installed by a handyman and it had a slow leak/drip that we couldn’t get to stop. Roto-rooter charged $1135.00 to install a new cartridge in the brand new shower valve. He also looked at the faucet but did not fix it. Stopped the leak in the shower but the price is outrageous.
They completed the job very professionally. It was a very demanding clean out sewer access manhole and they kept at it until the line was clear of roots and cleaned.
Called for emergency repair to unclog sewer line. Service technician arrived within less than an hour after calling. Work completed in a timely manner
I have always been impressed with Roto Rooter! They are fast and in time! The employees are friendly and the job always gets done! Love these guys!
Amazing work , very friendly and not too expensive. The plumbers are so helpful, honest and do great work. I would highly reccommend them to anyone!
The thoroughness of both men who roto-ed out our outside sewer drain and inspected stopped up sinks and toilets, advised, repaired one clogged drain and replaced a corroded pipe.....all of this work was performed with great care, skill and consideration.This is why we always use Roto-Rooter.Thank youMarguerite Fletcher
Dylan Ackerman
2 years ago
William (tech # 3759) provided exceptional customer service. Took the time to walk me through each aspect of the repair and answer all my questions. Made everything perfectly clear regarding our issues and how to solve them.
LaRhee Webster
a year ago
The technician who did our service late on Friday night worked long and hard to make sure that the problem was solved. He was friendly, knowledgable, did good work, and totally cleaned up afterwards.
Jennifer Meneses
a year ago
Our technician found out the cause of our stoppage: some of our front yard trees had grown roots into the system and were taking over! He cleared the roots and mess up, poured in the chemicals to help prevent more damage, and gave us tips on how to keep the pipes clean. Honestly, we are all just ready to use the bathroom now that he's gone--one night is too long of a wait! Haha!P. S. The tech also kept his mask on while working.
Colin Robinson
a year ago
Our sewer line out to the street backed up on Christmas Day. They came within the timeframe promised and were very friendly and professional about getting the work done despite the holiday and the rainy weather. Thank you!
Sewer line was completely blocked at mid-day. I was able to get a tech to arrive by late afternoon and he worked into the night to unclog the sewer line.
Dina Jacobson
2 years ago
Technician arrived on time. He was very clean, professional. Did the job quickly and was very polite. We appreciate him unclogging our drain!
Ricky from RotoRooter was professional, knowledgeable, on time, and very helpful. He explained the entire process and gave me valuable advice for the future plumbing challenges. Highly recommend!
Our plumber was professional and very courteous. Got in assested the situation and fixed it quick
Clog was 30 feet away from my bathrooms, under the front yard. Done quickly. My own cheap snake tools would never have worked no matter what I tried
Stephen Verutti
9 months ago
Rep was knowledgeable pretty fast and did a great job gave me good advice too I will use you guys again
Sat you get man camefifnt know much put out effort to. SEE what maybe I ... The toilet utsu day had to call. Older great man.. took off toilet. Says he sat... Employee should have done that . He did. Founda. toothbrush.. fell in wow who knows when. So sun.' S man wasgiood
Steve was very professional, explained and showed me where the clog in the main sewer was. My expectations were exceeded! Thanks!
The team came right in the middle of the promised window. They took care in diagnosing where the problems were. Ended up fixing two clogs. Left the place clean and back to wear it was supposed to be. Well done.
Jordan Blanton
a year ago
Whenever something goes wrong with our plumbing, we know we can rely on roto-rooter. Their team is always friendly, knowledgeable, and efficient.
Sherri Silver
3 years ago
John Locatelli did an great job. Stayed at my house for 6 hours working to clear a blocked line. Would not leave until he was sure the line was clear. Highly recommend John.
Backflow testing (10/11/22) // They were good people. But the cost was too high. ($425) @@
Jeff Leroux
10 months ago
The guys showed up within an hour, were very professional and got right to work. I was pleased with the effort and the result. The exact same thing I said the last time I called them BTW.... :-)
Elizabeth Chipman
2 years ago
Abraham is a saint. He spent his Sunday evening during the xmas/new year holidays assessing our clogged toilet’s drain situation and returned the very next day with the gear needed. He is sincere, calm, and goes the extra mile to make you feel taken care of.
Martyn Crew
11 months ago
Great experience booking the service and the technician was excellent but pricing was through the roof $494 call-out charge.
Our technician Josh was right on time, very nice, and very professional. I'm so happy that I called Roto Rooter. Thanks again Josh.
Keith Campbell was excellent! Diagnosed it in minutes, fixed in 20. He was upfront about everything and considerate of my time and home. My toilet flushing problem of 2 months is now fixed.
They dragged a 350 pound device up a flight of stairs to snake out the drain. Got my Condo plumbing running again. Even found me some discounts to lower the bill a bit.I'll be calling them again.
good memes me
3 years ago
We had a clogged storrm runoff drain pipe in our backyard. John came out and was so easy to work with and did an awesome job. We were VERY happy with the service.
Fixed my issue (clogged drain) but at exorbitant expense ($700) they know that they've got you. It was a weekend evening and I had no option other than waiting 2 days for Monday, with no plumbing.
The technician was polite, efficient, and knowledgeable -- a great combination! He also cleaned the bathtub adjacent to the plugged-up toilet.
David Gervasi
3 years ago
I had four problems, and John fixed them all with ease. He showed me that they were much less serious than I anticipated. He did a great job. Outstanding job!
Shannon McElyea
3 years ago
They are double to triple the cost of any other vendor just to do a simple snake drain unclog. They did the job, but it could have been done at one-third the cost. Very sad. I can't pay any of my bills this month as it wiped out my budget.
Aaron was hard-working, thorough & professional. I wouldn’t hesitate to use his help or recommend hm to friends.
I wasn't finish with my review. I was just getting started.
The repair man was on time, got to work, gave me options, and finished the project in a reasonable time.
Jerome Lapointe
a year ago
Darien was super. Quick, fixed the problem, completely cleaned up, friendly, and communicated clearly the problem and preventive actions. Fantastic experience during a stressful time. Thanks Darien!
Excellent availability, responsiveness and communication during a plumbing emergency.Plumber was A+++Only downside was cost at over $270/hr, which is obviously excessive.
We had a bad back up of multiple sinks and showers. Call Roto Rooter at 7 am and Marcos arrived by 8:45 am. Marcos was very knowledgeable and troubleshot the problem. Initially, he didn't know if he was going to be able to perform service due to our house having the wrong size pipe but he figured out a work around and we are back up and running. Marcos was friendly, helpful and cleaned everything up around him. Highly Recommended !
Cheryl Gore-Felton
2 years ago
Same day service to repair a leaky shower caused by corroded cartridge. The skill level is always top notch at Roto Rooter! I will be calling to upgrade my kitchen faucet!!!
Marcus came out and diagnosed what two other 'handyman' services could not. His expert eye and honest evaluation finally allowed me to be able to make an informed decision about the remodel.
Phillip Magallanes
a year ago
They did a good job but for what they charge I could buy a commercial motorized snake for less and will next time I have a problem.
Super expensive service although it was quick service. The person came was a not patient at all.
Want to say that Steven Sowanick and John Locatelli provided excellent service and was able to diagnose and repair the issues that were occurring in the sewer line. Great, quality service that was done as fast as possible.
Andrea Pappas
2 years ago
Josh was great--very sympathetic to our plight (a clog in the sewer line that was backing up the toilet and the tub (yuk!!!). Our bathroom is very tiny but he was able to get the BIG machine in there to do what needed to be done. He also gave us advice about installing a new cleanout in the line so as to make it much easier next time (house is almost 80 years old....) as the problem was tree roots--likely to occur again. I particularly appreciated how careful he was about not dinging/damaging/dirtying our new bathroom fixtures or our newly refinished hardwood floors. Even though we called right at 5pm, he was at our house within the 2 hr window given to us by the office and stayed until the problem was fixed (took a couple of hours...). Good thing, too, because we had houseguests coming the next day....
Techs came to my house before time, were professional, wore masks, and went to work quickly. No issues.
Anne Marie Conlin
2 years ago
May 8 2021 - Luciano was great! He was on time & kept us informed & updated during the process. He clear the line thoroughly and removed all sludge from the line. Thank you.
Daniel Blomgren
a year ago
Had a slow drain issue and Marcus showed up to fix the problem and save the day. He was fantastic and really appreciated his service!
Kirsten Loegering
a year ago
Marcus was wonderful in fixing the problem and making sure it was all done to satisfaction. It’s not cheap but when in a dire situation, it’s great to have the service available.
William tech 3759 did an outstanding job cleaning my difficult drain issue. He was prompt in his response, quickly identified the problem and resolved the issue. William is a life saver, THANK YOU!!!
Dr.Peraiah Sudanagunta MD. FACS. MPH.
6 months ago
I am regular customer. Charges appear too high for just for unclogging sewer line.
Benny is our favorite Roto-Rooter Plumber. He is Very Responsive and does Excellent work. He’s very knowledgeable in his field and can fix anything.
Angel Of Roto Rooter came out to do a major rooter job on my pipes… He was very professional and did an excellent job… Would recommend any time
Erica McKinnon
2 years ago
William came out and helped to snake root ball
Out of the sewer between the house and the street. He was very helpful and cordial and explained the process. It was a great experience!
I had a slight draining problem in one of my bath tubs. They came in and made it much worse. Now, I’m not able to take a shower in either of my bathrooms as the tubs won’t drain any water. And they’re telling me they don’t have the resources to fix the problem
They responded quickly. They were on time. They were nice people.
They fixed my problem. Rico was very pleasant and courteous.
Ricky from RotoRooter was great- professional, knowledgeable, on-time, and very helpful! He explained everything and gave advice for how to avoid future problems.
Very professional even explained how my water heater works. He fixed what three other plumbers could not fix. Very good service technician 6178 will be the only plumber I will be asking for in future.
Very efficient and professional, I am pleased with the service
Reuben was great! He was quick thorough and explained what the problem was and how he fixed it. He also shared how to avoid it in the future.
Jacob Mercado
2 years ago
Man Ricky at Roto Rooter was amazing. Funny, helpful, honest and effective. He gave us options and explained what was happening each step of the way. Highly recommend Roto Rooter and Ricky.
Tom McCalmont
3 years ago
William & Robert Burns were terrific. They came very promptly in an emergency situation (overflowing main line and toilets) and repaired it quickly and with a great attitude. Thanks!
Nick Cleveland
11 months ago
Great techs. Tried snaking it 4 times with no luck so 400 dollars later no better. But the techs tried and went above and beyond.
Joann Chavez
9 months ago
Mike was very good, explained everything he was doing! Very pleasant, thank you mike!
Michael was very professional, and did a very thorough job, even going above and beyond for my needs. I am very happy with the job Michael did. Thank you!
HI, This is Janet Wherry We have had an ongoing problem at 452 5th Avenue, Redwood City with tree roots and the guys at Roto Rooter just solved it for 2 - 3 years. So happy. Janet
Alison Lettire
a year ago
Response was very quick. Gentleman was very efficient and professional
however it was VERY expensive for maybe a half hour of work.
Bea Schindler
2 years ago
Reuben is a super likable guy with a great personality. He was thorough, efficient, and he cleaned up the work space when he was done. Five stars!
The crew provided great service. They were on-time and thorough at resolving the issue. Both crew were extremely courteous. I highly recommend them.
Antonio Hernandez
a year ago
Hello! Thank you for sending Marcus!! He is very professional, knowledgeable and courteous. If we ever need service again, please send Marcus! Thank you,
Tony Hernandez
Mickey Chaboya
a year ago
I called rooter hero plumbing and Basilio came out to snake my sewer line and had everything draining within minutes. Highly recommended!
Maximilian Brandt
11 months ago
Arranging for the service was easy and quick.
The plumber identified the problem and fixed it.
Not cheap though!
Federico Politi
6 months ago
On time, super friendly staff, no surprises on charge, quick resolution
The technician was on time, courtious, informative and pretty quiche at resolving my issue.! I would definitely use Roto Rooter again!
Iman Eskandari
a year ago
Rosslyn arrived and professionally assessed and fixed the problem. She was very diligent and very clean. Highly recommend her. Thanks
John showed up in only 45 minutes on a Saturday afternoon and quickly fixed our main drain line to street.Very professional and cleaned up afterwords.
Very responsive and friendly team. Will work with them for all future plumbing issues.
Gabrielle Garrett
a year ago
We are repeat customers. The serviceman explained what was causing the problem and how we might avoid or minimize it in the future. Very helpful, as always!
Gail Manganello
a year ago
The work was fine but I was charged $479 to unclog a drain. That is an insane amount of money for an hours work.
Christine Hessler
11 months ago
same day service for my clogged kitchen sink. professional, courteous, fast, efficient.
Excellent service in unclogging and cleaning the drainage outdoor. The technician was experienced and saw to it the drainage got completely cleaned up.
Scott figures it out and has a solution where there are obstacles. I appreciate their dedication to appointments. Video Inspection
Jennifer Anderson
a year ago
The technician was very polite, covid-safety conscious, and neat. The job was done promptly.
Peter Robinson
a year ago
Kyle was the BEST! I highly recommend him. Honest, reliable and extremely nice. Thank you, Kyle!!
carlo castaldini
2 years ago
Pleasant experience all around. Courteous , professional, experienced , respectful and thorough! I highly recommend the two guys who responded to my service request!
John Hanrahan
3 years ago
Stephen, the tech was great. Very professional, friendly and knowledgable. Fixed the issue and gave us advice to keep pipes clean and clear. Thanks JH
Barbara Bentley
a year ago
The technician was on time, very tenacious, and communicated what he was doing and why throughout the visit.
Rosa V. Harvie
2 years ago
Kevin Gaeta answer to our problem and now we trust on his knowledge and professionalism as well. Thanks so much to have great people in your crew.
Reuben came by and unclogged our grease clog, super friendly and professional! Job was done under 20 minutes, can’t recommend enough!
While he fixed the clogged drain by running a 20-ft snake bit, they were just too expensive.
C Maldonado-Peña
2 years ago
William, service tech # 3759, was very professional and all around awesome. He knew almost immediately what the issue was and took care of the problem just as fast. Thank you.
Good service but very expensive for the effort. Charging $500+ for a 15 min work is not reasonable.
They charged $350 to unclog a toilet. I asked for a receipt of the work done and did not get one. Bad communication.
Very professional. Prompt. Very knowledgeable about his job and positive attitude
odette santos
11 months ago
the plumber is very nice and professional and expert of what hes doing and solve our issue
Linda Kimberling
2 years ago
I’ve always liked the professional yet friendly demeanor of their technicians, especially Roselyn Vasquez who unclogged our main sewer line yesterday.
Patrick Brockett
7 months ago
The guys were quick organized and did good job
Antonio fixed our plumbing stoppage caused by roots growing in the main water line. Very professional and helpful.
Aaron is the best!! Quick response, saved us quickly with an emergency repair. Highly recommend!
He shows up quickly and let me know just what needed to be done and how long..no suprises
Aaron (Van 106) did a great job fixing our issue today. Very friendly and quick.
Meghann Van Dolzer
2 years ago
Miguel did a great job. He was friendly, thorough, and got it fixed quickly!
Jamila Kibibi-Kendall
a year ago
Josh did not give up, made sure that the repair was completed. He is an excellent technician.
Ramon Castillo
2 years ago
Roto rotors did a great job William was very professional and explained the whole details of the job thank you .
Rubin was Great! Excellent technician! Provided great service! He was on time,, courteous and professional.
Ricky was great. Got the job done quickly. I would call him again in a heartbeat.
Octavio arrived when he was scheduled, answered all of my questions, and set to work resolving the issue.
Aaron was super friendly, honest, and made the repair for us quickly.
Marcus from Roto-Rooter did a great job checking that the overall plumbing system was not the problem and it was just the clogged toilet.
I am so happy with the service tech who came out being straight to the point and getting the job done in a timely fashion and in the rain no less. Just satisfied
Thanks Roto Roter
Heidi Schwenk
10 months ago
James #5004, in Palo Alto, CA area. Ask for him to handle your plumbing issues!
Service man is excellence. Friendly, hard working. The cost is too high compare to other. Phone on email and web site were No longer in service
Called this morning and they were here within 2 hrs; very professional and with very nice staff. Thanks, Carol
Marsha Isaacson
9 months ago
Miguel, Michael and James were all very professional and clear communicators! Thank you
Did a great job! Came out at 2am. Couldn't resolve it because of weather so he came back the next day and did a great job!!!
Roto-Rooter was easy to navigate and Jesse came early on time and was great to work with.
Excellent, Erin the repairman was up front, professional and did not waist time.
Michael Connor
a year ago
Excellent service. Didn’t stop until he solved the problem. Ultimate professional. Will absolutely call again.
Lizardo is a professional and I highly recommend him for anyone in the Bay Area to do a 5 star job! A+++
Antonio did a great job. He was professional, knowledgeable and found the cause of the problem right away.
Lana McIntire
9 months ago
They were pleasant, honest, clean and worked hard to be successful.
Robert Spychala
10 months ago
The technician was polite and thorough. The price seemed outrageous.
Sergio bailed us out, and gave us an education with very cordial and patient service!
Himanshu Markandeya
9 months ago
They were quick to respond and help on new year day as well. They gave us good explanation about the problem
Shamita Tripathy
a year ago
Root rooter had overbooked and I didn’t receive service until 30 hours later
But was really pleased with the service person
I was so glad that Jesse came out on the same date that I requested service, and fixed the issue so quickly. Thank you!
Rarely do I find as responsive of service and quality of work. Thank you
Jason Scalese
2 years ago
True gentlemen helping us out. Sucks needing this service but Ricky was friendly and helpful. Please send him every time.
kara vanduzer
2 years ago
Great! Ruben rocks! He is professional, on time, and friendly. Would recommend Ruben to anyone and everyone!!!!
Ricky was extremely professional and explained the work he did for us. I highly recommend Ricky.
John Farazian
6 months ago
Great attitude! Job well done! Thanks
They fixed a clogged kitchen sink.
Crestmoor Apartments
11 months ago
They came at time quoted and problem with clogged sink and pipe was resolved.
great service
fixed our clogged pump
Benny has great person skills as well as plumbing!
Barbara Rodrigues
11 months ago
unbelieveable price for 20 minutes of work was quoted 125.00 dollars
Aaron cleared a very bad clog between my septic tank and the piles in my downstairs bathtub and toilet.
Jimmy came on very short notice and finished up his work in a very timely manner. Great work overall!
ingrid kerstan
2 years ago
The 4 instead of 5 stars is because they were 1 1/4 hours late for our scheduled appointment
Getting a person out to my house was unbelievably easy -- I found their website at 1pm, I pushed a few buttons, and a guy was at my house at 4pm.
Alex was very helpful and explained every detail of the work he was doing.
Roy did really good job!
Nice, professional, fast!
Absolutely satisfied!
Marcus the technician was on-time, very friendly and super efficient.
Diven Sharma
9 months ago
Will check the repairs done tomorrow to see if there is a leak. Thanks
Jesse is great! I will always ask for him in my the future.
Drew Lieberman
a year ago
Jimmy was extremely professional and did a great job.
Robert Molyneaux
a year ago
Service was excellent. Damien was friendly and knowledgable and did a great job.
Difficult job with badly blocked lines. They did a great job.
Jefferylynn Davis
7 months ago
The service techs were knowledgable, kind, efficient.
Fast response even though Sunday Night and comes back next morning as promised. Thanks Michael for prompt and professional service.
Judy Orellana
6 months ago
Plumber communicated well and did a fast, through job
Came early, dealt with all the plumbing issues and was courteous, professional and efficient. Worth the money.
Ricky is very professional, great knowledge and outstanding people skill/customer service.
Unclogged drain service to whole house from roots blocking house drains exit to county sewer. On weekend.
Sembhayya Gollakota
a year ago
The issue is not resolved, but they still had to charge $250. No ownership. Utterly disappointed.
Sharon Goodrich
7 months ago
Pump was not working and sewage was backing up.
DonSr Haderle
8 months ago
Scott did a great job with my clogged drain
Walter K. Chan
4 months ago
very bad
On time, friendly, thorough and efficient, problem solved in less than 30 minutes, will call for Robert next time
Rancho President
a month ago
Bryant was great!
Ludovic Legrand
3 years ago
The level of service is just disappointing. Not sure I understand why I have to chase Roto-rooter to complete the service I paid for.
Ruben was very professional, and did a great job!
a bit expensive but good quality craftsmanship and assurance with the warranty.
Joanna Reynolds
3 years ago
Good guys cleared my drain and saved us money by not doing unnecessary work after checking that our sewer pipes seemed to be flowing properly.
I am happy with the service that Reuben who came out provided, with prompt and excellent service! Thank You for your help.
The technician worked hard and solved our problem. We are very pleased with the service
Arrived quickly and finished job in about an hour. No mess or fuss.
Renate Nadler
a month ago
Toto rooter for drain blockage
Jason Washington
a year ago
James did a great job. Very professional.
Best-trained professionals in the business!! Perfect service TWICE. Will never use anyone else.
Wow what great service I am really pleased ! Rueben was extremely kind and professional
Finally found a great plumber within roto rooter. Rueben is great!!
Will was a pleasure to work with. Professional, kind, and quick.
Dana Treadwell
2 years ago
Keith was awesome - incredibly knowledgeable, efficient, capable and thorough. Thank you!!
Fantastic service fast response and very Courteous and professional
Jacqueline Duffer
2 years ago
Very friendly, courteous, and very thorough. He performed beyond expectations.
Patrick Martin
2 years ago
John was very efficient, clean and thorough with the service. Much appreciated.
Always use them when we have plumbing problems. Always professional.
Technician very professional. Explained all details.
Arnulfo did a great job in solving the problem, explaining why it happened, and what to do in future.
Arantxa Abraham
3 years ago
John Locatelli was very helpful and fixed our plumbing issues!
Lakshmi Venkatraman
a year ago
Super prompt service, quick to fix clog, highly professional
Hyoung Sung Kim
a year ago
Ask for Josh - he was warm, excellent and extremely helpful.
Revisit to correct repair done by another Roto Rooter tech who reset the toilet incorrectly
Sergio Etcheverry
2 years ago
Great service and fast response. Thank you for coming at 10 pm while raining!
Marc Freschet
2 years ago
From the initial call to the service person showing up we have detailed, professional, courteous help.
Priscilla Maples
2 years ago
Service was quick and my tub is draining! Fantastic service! Thanks
Quick response and professional. Angel was very informative as well. Thanks!
Kathi Rawnsley
2 years ago
Cleaned out mainline to city sewer. Very quick, polite and professional.
The technician, James, seemed very experienced and professional.
I'm satisfied with the technician's job - very professional
Jackie Cormier
2 years ago
Main line clean out in residence with sewage extractor, technician was very knowledgeable
Great work by Ruben and team unclogging the main line.
Very satisfied with the service. Technician performs quick, and clean service.
Marianne Gathwright
2 years ago
We learned, and are more aware and prepared. Thank you for helping us today.
Not fixed the issue. I still get leakage afterwards
Carpaccio Carpaccio
a year ago
Technician was on time, courteous, knowledgeable and friendly.
Richard Williams
a year ago
Miguel was prompt, friendly, clean and knowledgeable. Perfect!!!
Great tech. Fast service.
Carrie Martin
8 months ago
Very friendly, fast and professional
Phillip Tang has done a very good job. Thanks.
Kimberly Barnholt
8 months ago
Very responsive, excellent service.
They came out in a timely fashion and found the issue right away.
Irene Kennedy
11 months ago
Prompt, courteous & friendly, thoroughly explained the problem and proposed solution.
Kaushik Vinjamur
a year ago
Great diagnosis, quick work and great coordination between teams.
Glenn Beeswanger
a year ago
Terrific installers who were friendly, quick, and efficient!
Michelle Peacock
a year ago
Angel was super helpful and a very pleasant guy.
Experience was good, but price was a bit too high
Great and fast work. Gave thorough explanation of what was needed.
Jerry Thompson
a year ago
Got the job done within a couple of hours of the original call
Julissa Gutierrez
8 months ago
It was expensive and the problem was not resolved.
Fermin Romero
3 years ago
Professional job. Josh diagnosed and fixed the problem. Great work.
Damien was a real pleasure to interact with.
Jean-Claude Viollier
2 years ago
Great service! I strongly recommend this company.
Amir Sajjadi
8 months ago
Great job
But expensive
Thanks
Dumi Melody Mphamba
a year ago
Friendly, efficient plumber who did the job well!
Outstanding results. Experienced plumber. Smart.
Donald Skinner
11 months ago
Excellent. On time and great service.
Meredith Scurci
2 years ago
Ruben was awesome! Worked hard to solve the problem!
Jeffrey Freeman
7 months ago
Rueben was just fantastic
Alex was efficient and cleaned everything when he finished
Technician did an excellent job, precise and clean
Addis O'Connor
3 years ago
John was very professional, friendly and got the job done!
Marcia Rosenblatt
2 years ago
He was a very competent and efficient technician.
Robert Brennan
a year ago
Marcus did a great job.
Caroline & Jeffrey Duckham
3 years ago
The response was amazingly fast and the technician was thorough. Thank you !
Kirsten McMullen
2 years ago
Octavio provided excellent and caring service.
never use their service again.
good job cleaning the main drain and explaining the source of the problem
Karry Wheaton
3 years ago
Great customer service! Quick and efficient!
Nice guy. Fast service and on time!
Robert Lawton
7 months ago
A+ will use again
Phil Robinson
2 years ago
Jesus & Wilder were professional and friendly.
Service men are good and knowledgeable
Ilmar Gadelshin
3 years ago
Crazy expensive but job done well
Lisa Kalmanash
2 years ago
Quick response time, friendly service!
Take video of line to sewer and give a report.
Great, professional work by Antonio
Hartmut Esslinger
3 weeks ago
Clearing clogged toilet
Barbara and Bill Kinsey
6 months ago
Excellent service
Response to service request alw prompt
So timely and professional!
Excellent work with great explanations!
Mark Miller
11 months ago
Excellent experience!
Joe Williams
9 months ago
Service was great
Extremely polite and professional
Hayley Dowsing-Connolly
a year ago
Technician diagnosed problem with toilet.
Stephanie Gathwright
2 years ago
Thank you for being so helpful!
Awesome service!!! Thank you!!!
Big drain clog to septic tank.
Outdoor storm drain cleaning
Working perfectly fine now
Carol Ann Parker
2 years ago
Leak from yesterday's service resolved
Deborah Tanaka-Laude
2 years ago
Problem fixed quickly and professionally
Linda Merritt
2 years ago
Quick and good service
Julia Tsuchihashi
2 years ago
Excellent service!
Charles Duhigg
a year ago
Good service
Wendy KaoChang
a year ago
Good Technology!!!
Allison Kluger
2 years ago
All fixed!!
Rebecca Berry
3 years ago
Krish Krishnamurthy
7 months ago
Jonah Williams
a year ago
Sriram Srinivasan
a year ago
Donna Little
7 months ago
aleksandr valbuena
6 months ago
Rich G.Fuzion32!
a year ago
Volunteer Committee Chair
7 months ago
Kristian Pereira
3 months ago
Joseph Foerstel
a year ago
David Brubaker
a year ago
Velasco Castro
2 years ago
Jeff Kongkachandra
3 years ago
Guo-shiuan Wang
2 years ago
Durai Murugan
6 months ago
Annie Stefanides
a year ago
Sheila Thomas
2 years ago
John Blanchette
2 years ago
Donald Harbaugh
a year ago
Greg Peterson
2 years ago
David Schapansky
2 years ago
Kathryn Limprecht
2 years ago
William Scott
10 months ago
D. Malcolm Carson
2 years ago
Hrair Zadoian
6 months ago
Kyrillos Cyril Labib
a year ago
Michael Armani
a year ago
Arlene Holloway
3 years ago
Kevin Ridout
3 months ago
Jennifer Millier
2 years ago
deborah c Lupton
a year ago
Cristina Garelli Vitale
11 months ago
Virginia Havens
10 months ago
Darryl Littman
a year ago
Steve Flournoy
3 weeks ago
Alexandra FitzGerald
a year ago
Christina Hundley
2 years ago
David Kamnitzer
a year ago
Jackie Daemion
8 months ago
charlotte bugna
2 years ago
Sheehan Chase
2 years ago
Chrisi Fleming
6 months ago
Praneetha Rajshekar
6 months ago
Russell Haight
a year ago
Ignacio Loizaga
a year ago
Barclay Moquin
a year ago
Surajit Pramanick
a year ago
Nicolas Vonderheyden
a year ago
Rick Dalderis
2 years ago
Lacrecia Simms
8 months ago
Mika Mannermaa
7 months ago
Enrique COLIN
2 years ago
Lestina Trainor
a year ago
Lorena Martinez
a year ago
hardy childers
a year ago
Phillip Rigling
a year ago
Emanuel de Souza
11 months ago
Brett Atkinson
a year ago
Justin Henderson
a year ago
Bridget Dumas
11 months ago
Jrd998 “Jrd998”
2 years ago
Sean Drewett
8 months ago
Delores Peters
a year ago
Dennis McNulty
2 years ago
Hari kiran Ravi
6 months ago
Vincent REROLLE
a year ago
Bill Sherwin
7 months ago
Rachael Freitag
a year ago
Elizabeth Brooks
a year ago
Jesse Buehler
2 years ago
Ernesto Nassau
9 months ago
William Manning
2 years ago
Darrell Thacker
2 years ago
Sharad Narayan
a year ago
Connie Ludewig
11 months ago
Daniel Elizondo
a year ago
Ann Griffin
10 months ago
larry anderson
8 months ago
Maria-Luiza Dahl
a year ago
Ghislaine Dryden-Hyde
9 months ago
Audrey Fernandez-Elliott
a year ago
Loic Coutelier
a year ago
Sadullah Ceran
a year ago
James Thompson
a year ago
Matt Mueller
8 months ago
Vladimir Tiourin
a year ago
Kristine Avila
a year ago
Holly Kennedy
10 months ago
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