Crystal Calhoun

2 months ago

Great plumbing company i have used them b4 and been very satisfied. I was given detailed estimates on my plumbing needs. Technician was very polite and professional. When i am ready to do my upgrades I will use there services. Thks crystal

Ralf Pieper

4 years ago

Rafeal came after some very good communication on their side. He was very good at his job and is excellent on recommending more services. If you have cash to burn, this is a great company to do business with, however to give you an idea of what your in for, a 24' sewer snake and camera costs $349, a cleanout was quoted at $1300, and a in place clay pipe replacement and adding a cleanout: $8270. Rafael claims that these prices are median for the business, and I have to admit that I don't know what other plumbers will charge, but this all seems on the high end to me. They wouldn't quote anything over the phone.

Liza Coe

9 months ago

I needed to have the long, 1940's sewer line under my house replaced. Enzo was the lead on the project and he was excellent. He explained every step of the process (which took 2 days) and gave me updates regularly throughout the day. He brought a crew of 2 and they worked really well together to get the project done in a timely manner. Their work area was neat and tidy and they designed an approach that caused minimal impact to the house. I very much appreciated Enzo's patience with my questions. I am greatly relieved that what could have been disaster is now taken care of with a 10 year warranty. I highly recommend ARS as a company and Enzo as a lead.

Erik Larsen

4 months ago

So I learned a hard lesson. Look around more. The thing that really makes me mad is the fact that I felt fleeced by these guys and will never use them again. I think its absolutely horrible that they take advantage of people like my elderly
mother especially during covid times. They overcharged her by at least 1000 dollars. The sink they installed is of very poor quality and it is rotting away. The toilet is so big smaller people will have a difficult time using it. So I could go on and on because
this work happened some time ago but the sink should not rot. I like them to make reparations. I've since found God reasonable plumber that does not rip me off.

Anne Gamlin

a year ago

Adrian Was very professional, courteous and helpful. Walked us through every step of the process and did not do anything until we were fully aware of what needed to be done and it had been thoroughly explained to us. He did his best to keep the cost down to a minimal while still doing the maximum amount of work. Very satisfied

Fred & Kim Ancora

9 months ago

They offer a Internet online special of clean out any drain for $88. But when they got to the house they gave me a lame excuse why they could not do it at that price. But then they said if I remove the toilet and put it back on they will do it. So I removed the toilet and then they changed their miand said no we want $400. Looks like they cherry pi k jobs...
Ended up using ROOTER HERO. He only charged me their $77 special, so I gave him a $23 tip.

Julie L.

2 years ago

Edgar is by far the best plumber I have ever worked with. We have had problems with our sewer line backing up from time to time for years, so we have hired many plumbers over the years. It was finally time to replace the sewer line. After getting quotes from several companies, I found ARS's price to be a good value. Edgar and his team (including Jason and Ignacio) were all very knowledgeable in answering my many questions about the process, were extremely professional, responsive, and finished the job sooner than I was expecting. I highly recommend Edgar and his team to anyone who is looking for a plumber.

Teresa McK

10 months ago

I waited 12 hours for a plumber to show up. No one ever did, and I had to call repeatedly to get updates, all of which were inaccurate. This company is apparently unaware of the ‘No Show’ law in CA, which means they can be sued when they don’t show up for a scheduled 4 hour window. These folks didn’t show up, didn’t show up, didn’t show up. I don’t recommend using them.

Sherwin Baghai

a year ago

I am a firm believer great companies are all about their people. The reps at ARS were not only kind and courteous but they were also honest. The technician assigned to our job, Ignacio, was on-time, took the time to listen to our problem, went through the options and even took extra time to sort through some confusion with his front office. He is the type of person you'd want working for your own company. No nonsense, got the job done, was kind to my family and totally professional.

Peter

a year ago

Jerry C. was very helpful in both cleaning our tankless water heater, and also installing a recirculating pump. He was very knowledgeable, professional, and courteous and a joy to work with. Getting hot water much faster than before. Highly recommended.

Patricia Davis

a year ago

We have used ARS three times now within the last 6 months. The first time was for a scheduled gas line issue. We received such outstanding old fashioned customer service that we immediately called them for our more recent emergency issues which were leaking valves and a clogged sewer line from the garbage disposal. Each of the three technicians were so incredibly friendly. They walked us through the problems and possible solutions. They went the extra mile each time and I wondered if it was a family run company because of the way they do business. One of the most remarkable things is their ability to send someone out within hours of our emergency call. They followed up with a text message and phone call letting us know exactly when the technician would arrive. Their prices were as quoted and reasonable. It’s such a relief to find a company like this. We never like having to call for a plumber but we sure are glad to have one we can trust.

Mary Riley

3 years ago

I was extremely happy with the service. Erik came to my home at about nine in the evening on Saturday. He explained the problems that were causing a back up in my tub. I asked him to repeat what he said so that I could take notes. Erik was extremely patient and kind. He noticed an important pipe that was broken under the utility sink in the laundry area. He explained its purpose and importance and what was needed to fix it or replace it. He gave me fair and timely estimates and gave me different options on how I wanted to proceed with repairs. Eric is a personable, respectful and positive service person that I recommend very highly. I have used this company before and been very satisfied each time.
I am adding an update to my review. Another repair man whose name is Guy,
came to complete the repairs that Erik had identified yesterday. Guy explained to me what needed to be done and fixed everything. He even went underneath the house in the crawlspace to check for leaks. He gave me estimates and asked permission to proceed before starting each repair.Guy Is the ultimate professional. I don’t have words to say how pleased I am with his work and with this company. Five stars!

kris Coleman-Haas

a year ago

Have used ARS for a few years when we have had drain clogs. I lose a lot of hair in the shower, and even though we use a hair trap in our drain, every 18 months or so it clogs up and needs to be cabled. Have used ARS in the past for this. Used them again today but was very surprised at how much their prices have increased. Their drain special/coupon is only for a clean out, and does not include cabling a regular drain. While they came down on their price to give us a break, it still was quite a bit more than it has been in the past. Not a good value for the service. However, their plumbers are always nice, respectful, and on time. We will continue to use them for any drain clog that they run specials for, but at this price we won't use them for our shower drain again.

Martin Liu

a year ago

My outside drain was plugged this morning. Called Rescue Rooter around 9:00 am. Got an appointment for 10:00 to 2:00. The technician showed up before 1:00 pm, and unplugged the drain. I like their prompt response. I wish that the technician hose wash the pavement afterwards.

Martin

Haiyuan Zhao

7 months ago

They have no idea what APPOINTMENT means!!! Urgent service earns more money, just cancel the less money order, that's it.

Kitchen sewer got stuck, cannot use kitchen for cook. I called and arranged service the second morning. Then in the morning they called said other people has more priority issue than me, so they decide to push out me to another day.

Don't count on them.

Elizabeth Ramirez

2 years ago

Jerry was awesome and friendly. As first time home owners we had no idea what could be wrong with our plumbing. He was helpful and informative and very professional. He gave us a great action plan and saved the event we were planning for the next day!

Jack Marchione

3 years ago

I live in an older home, and my kitchen sink had a very slow drainage problem and I broke a pipe trying to fix it. I called ARS / Rescue Rooter. They came out quickly, and the plumber, Eric, was very personable and professional. He kept me informed about everything he was doing. I know my older sink was a struggle, but his professionalism was impressive to see. He did a beautiful job and I am very pleased. It was truly a pleasure having Eric work my plumbing issues. Thank you for the excellent service!
I highly recommend ARS / Rescue Rooter.

ROCIO SANTILLAN

a year ago

We called them late yesterday for a leak they couldn’t come at that moment because yes I completely get it was late (9:30pm) however they promised to send someone I out at 8am. 8:30 rolled around we still dealing with the leak that by now is obviously 100 times worst than last night, we call them for an eta they tel us they’re actually really busy and won’t be coming!!!! That’s it….that’s all. They left us hanging at a worst time!!! Very unprofessional we would of just paid someone an emergency fee if we knew they weren’t going to come. I would RECOMMEND calling another company who will that easily just leave you hanging!!!

Wesley Nunes

3 years ago

I do not remember the nice guys name who helped me. But another company came out before him, was very rude, and had a high price.

I let the gentleman from this company know what I thought the problem was, what we needed done, and how much the other company was charging, and he came in about $100 cheaper on a sewer line clog fix. And ran a camera down the line so we can see what the problem was at no cost.

Over all the plumber was great to work with. Really nice fella. And the company was very easy to work with and had a fair price.

Bruce Sandell

a year ago

We have used ARS/Rescue Rooter several times and been very happy with them. Today, I called because none of our toilets would flush and the shower wouldn't drain. I called at 9:40am, got two calls afterwards updating me on the arrival time of the plumber. The plumber was finished and gone by 11:15, including running a camera down the drain line before and after the repair and augering out the tree roots that were blocking the pipe, all for $88. Everyone was very friendly and professional. Overall, a great experience!

MiMi Ratra

a year ago

Edgar and Fonzy were wonderful!! My house is old and piping was hard to access. They did a great job fixing my leak. They are Polite friendly, and on time. They explained everything to me and I appreciated that. I would use their service again if I ever need it.

Matthew Chasuk

3 years ago

The technician arrived on time -clean well dressed professional and willing to help with my plumbing problems. My technicians name was (Guy) he had a pleasant attitude while doing his job. He understood that my wife and I were Senior Citizens and on a fixed income budget. He recommended certain issues that may be future plumbing problems but we declined to peruse at this time. I was super happy with the response time, service and knowledge along with Guys award winning personality. I am very happy with the quality of his work and the time he spent problem solving our problematic pipe issues.

Lynne Johnson

3 years ago

I could not have been more pleased with the work that Edgar from ARS Rescue Rooter did. I had to have my main water pipe replaced. He explained the process; ensured I had water over the weekend until the work was finished; completed installation in one day; and was able to get the City inspector out the day after the work was completed when It was originally going to take three weeks. He was friendly; very knowledgable; ensured safety issues associated with the project were handled; and provided exceptional customer service. I’ve already passed on his name and company to several friends. I highly recommend him.

Kun Yim

3 years ago

Contacted ARS for the drainage issue we recently had. They sent a technician (Juan) out within the timeline they committed. The technician who arrived at our home was very courteous and knowledgeable. He finished the job and exceeded my expectations. He also recommended a follow-up repairs. We then met with a field supervisor (Guy) and reviewed the options. Upon review of the options, we decided to hire them to replace the existing pipes under the house. Extremely pleased with their service.

hido

a year ago

I found promo on its website. Then I want to try. The guy said 3pm on the way. Until 3:50pm, he arrived. Then the first sentence he said, if I want to camera inspection. I need to add more money. However, promo include a sewer inspection. Then I show him promo details. He made a call and agree with that. After that. He is not happy to do this labor work. Then he use machine to unclog drain. However. When he use camera. I still can see root in my pipe. The guy told me he just unclog drain. Cannot pull those roots out. However, I used other service. They always can help me clean it out. Then I want to get camera record. He said I need more money. I disagree and I did not get camera record. The guy is not carefully to hep me clean drain. I think if you choose this business, be careful. I think they just want to earn money not provide good services. And their regular service fee is greater than normal price on the market. Please do not choose this business. I suggest use yelp and choose top ones. Their business is much better.

Roshan D

2 years ago

Amazing service and response times. Enzo and Lonnie were very prompt and did a quality job replacing a heater as an emergency service. Thank you!

Update 09/02: Edgar was amazing, we needed urgent help retrieving a valued object that fell down a drain pipe. At short notice they sent Edgar to us who promptly assessed the situation, gave us a great rate, incl. AAA discount, and helped retrieve the object in less than 30minutes. Thank you Edgar!

Update 12/02: Jeremy came over today to do urgent work unblocking our drain and a bunch of other little things. So efficient, professional, friendly, and done within less than an hour. Came fully prepared for our repairs. Great rate (of course given our AAA discount). Always a great service . Thank you Jeremy!

Ken Brown

3 years ago

I filled out a Home Depot web request to have a professional replace my leaking water heater. The next morning I received a call from ARS, and we scheduled a visit by their estimator (John) later that day. My heater is in a cramped interior space, so we were concerned whether there was space to fit a replacement with the same capacity as the old one (newer heaters are bigger because they have more insulation). John spent a long time sending photos to and talking with someone back in their office, and concluded it would (barely) fit. He explained some additional work needed to bring things up to code, what it would cost, and we signed the paperwork. Later in the same day, the installer (Guy) showed up to look things over, and spotted a problem. Turns out the space was too cramped after all, so I was forced to go with a slightly smaller tank. Guy got John on the phone, we talked through the options, and they gave me overnight to decide. The next day I decided, John returned, we updated the paperwork, then Guy showed up with the replacement tank, and 4 or 5 hours later, my new tank was installed and functioning. Overall about 48 hours from Home Depot online click till job completed. The whole time they did a great job of communicating what was going to happen when, what my options were, and following through. Very professional, I would happily work with them again.

Kimberly Acosta

a year ago

Jerry was Awesome!!!! I felt confident he could repair our septic pipe, and him and his team did it effortlessly. Thank you so much!!!!! I will definitely refer his company to all my family and friends.

Sau Vu

2 years ago

Jerry & Lonnie and their crew did a great job of fixing our plumbing issues. We’ve had months of problems and even met with at least 5 different plumbing companies beforehand and none of them were able to really resolve anything. If you want the job done right, call these guys. Great service. Quality work. I highly recommend.

Joseph Del Rio

2 years ago

Jerry and Greg are outstanding professionals. We had an external gas line leak on the line that ran out to our pool heater. Other service providers wanted to sell us an entire reinstallation that would have cost $17,000 or more. Jerry understood the technical specifics of the pipe and knowledgeable in a safe, durable more cost effective repair of the damaged section. He and Greg then restored the landscape to its original state. Greg also made a PG&E recommended improvement to meter connection. The system was pressured test and run through its paces. They were in and out in one afternoon. All work came with a 10 year warranty.

We are very satisfied.

Marlene Wells

4 years ago

I had backed up sewer pipes so I called ARS. I had used them once before and had a great experience then too (Jay), but this time it was Bruce - equally good! Both times the guys were friendly, knowledgeable, and didn’t talk down to me or try to get me to spend more than I needed to to get the job done. Monte (field supervisor?) also came out with a camera and confirmed Bruce’s diagnosis. Monte was also great. I would highly recommend ARS! Thanks for your commitment to the customer!

Lady Z

a year ago

After the evaluation, I initially declined the service in part because I couldn't get service for the refrigerator repair. After thinking that if I didn't get the sink/toilet fixed, it would cost me more in the long run. Ignacio was very good and gracious for making it happen and taking the time to make it happen. I appreciate the service. Thank you.

Kevin K

a year ago

In short, Guy (the ARS/Rescue Rooter service professional) did a fantastic job, was very professional, polite, and good attitude. For more details please note that this service call was done at 12:30 just after midnight on Thanksgiving morning. My main sewer line was clogged - no fun. I went through the online 24/7 plumbing list by googling 24 hour plumbing and of course most of those companies lie...they don't have 24 hour service. Even the famous other rooter guys who advertise 24/7 said they could come in two days!! But Rescue Rooter, well, came to the rescue. They indicated an estimate of two hours; arrived in a few minutes past that and immediately went to work. My problem was cleared almost immediately as Guy ran the rotor tool down through my outside clean-out pipe end. Guy was even able to tell me approximately how far out the blockage was which coincides with a tree root issue we had about 15 years ago. What's really cool is that recently we have had a slight smell coming from the bathroom sinks when the water runs (coming from the drain) and now that is gone. Very nice. Most all those other 24/7 plumbing sites, in my opinion, are scams, but ARS Rescue Rooter is as advertised and got the job done. Thanks

NOTE: the review above was written in 2019. I used ARS again today June 2021 and the technician that came out was Enzo. Great worker, friendly, professional, polite. Enzo did great and is a great representative for the company. Also a shout out to the ladies that answered my phone calls. Excellent customer service. Someone is doing a great job at training of all you professionals. best to all and keep up the great work, Kevin

Dezzychioino

4 years ago

So we had Edgar and he was fantastic. Arrived here in Gilroy in a timely matter and service was quick. The job was done in about 10 minutes. It does help if you have an access line outside. Their tools have a special camera to let you know exactly what the issue is in your pipes. He was very professional and provided such a relief for our household. Would recommend to anybody and everybody. Great job!

Amit Agarwal

2 years ago

This is a great company to work with. Prompt, attentive, courteous, professional, and great with their overall job. Jay came late in the night and patiently fixed everything and took time to explain long term options without hurrying us into anything. When a week later, we had another unrelated clog, Jay came back and went extra mile to help us out. Lenny also came with the camera to inspect the line and to educate us on options. Highly recommended.

Jayaram Bhat

2 years ago

Edgar and his assistant arrived on time. They promptly diagnosed the problem. They had to spend several hours digging in the yard to find the leak which they did. It took another day and fixed the leak. Edgar is easy to work with, courteous, and prompt. He did a great job! Thanks Edgar!

Reza mahdavi

2 years ago

I will definitely use Rescue Rooter again in the future. I had an urgent issue with an old galvanized pipe that had a hole in it. My tenant was without a kitchen sink and they sent out Enzo within 2 hours of my call to them. He diagnosed the situation and provided me with a reasonable estimate on the spot. He gave me a detailed explanation of the situation and what needed to be done. To complete the job he needed to get the parts. He scheduled me for first thing the following morning. Enzo and Ignacio arrived on time and completed the job efficiently and smoothly. My 5 star rating is based on professionalism, thoroughness, and reliability. Thanks to Enzo my tenant had his kitchen sink back I had peace of mind. Thank you so much for the amazing service!!

Lisa Bail

3 years ago

Eric Matthew was excellent! Our kitchen sink was stopped up. He spent 3 hours on Saturday fixing it. He was very thorough and explained our options completely. He tried the least expensive option first and gave us a AAA discount too. Highly recommend!

Stacy Kornluebke

4 years ago

Great Customer Service

Bruce arrived and did a same-day install of our much needed water heater. It had been out while my son was in the hospital and leaked over the stand. Bruce cleared a way the rotted wood stand, and put in a metal stand along with the new water heater. All questions answered. Work on done on time. Would definitely recommend.

James Patterson

3 years ago

Eric kindly came to my rescue with two toilettes plugged up in our home. He explained all potential options and possible direction this problem might lead to. I agreed and he worked like an expert explaining as he went along what he was trying to accomplish. I called at 4pm on a Friday evening and he was there in an hour. Service !! He fixed it like a pro and and was so careful as we had just painted the rooms a week ago. I would welcome this young man into my home anytime. What a big heart and so kind and honest. ARS/ Rescue Rooter Bay Area South will have my business forever!! He was definitely worth every cent spent as well as the tip.

Thanks again Eric, Jim

Diane W

2 years ago

I had a kitchen sink backup which resulted in gray water pouring out under the sink. I had confidence in him because of his professionalism. I never felt like he was rushing to get my job done so he could get to the next job. He was easy to work with and told me my options. The work was completed the same day and he left my home clean. Even his wheeled snake cart had blue coverings on the wheels! I will certainly call this company again.

Marsha Goldwater

5 years ago

I am reviewing Rescue Rooter professional Dwayne B. Dwayne was the lead at the site (my home) for an exterior sewer line replacement. He was always on-time, arriving at my home as he had committed the day before. He ensured that the site was left cleaned up and in a safe condition each day of the project. His knowledge of the project was high-level. His explanations to my questions were complete and I was able to understand. He is personable and a good team leader. Due to a San Jose City delay in scheduling the city inspection, Dwayne came back to the site twice to ensure that the site was safe. I highly recommend Dwayne and the Rescue Rooter team.

gloria boegner

a year ago

Jerry was such a wonderful help!!!
very professional! very sweet and kind!!! and he did an exceptional job on replacing the pipes!! I will definitely recommend this company to everyone I know I'm very thankful I found ARS rescue rooter!

Shari Cope

3 years ago

Guy and John were absolutely amazing!! I usually check around for the best deal....but sometimes that backfires! My husband met with Guy and John and they explained everything, answered all the questions he had, and were true professionals.

From our very first interaction with this company, we knew they were the right choice. We are so happy that we had ARS/Rescue Rooter Bay Area South take care of installing our water heater!

I would highly recommend this company because John and Guy are true experts that actually care about their customers. That says a lot about this company!

Cat

2 years ago

I could not recommend Jay Rodriguez more highly. He was professional and persistent in dealing with a difficult main line clog. He was thorough and explained what he was going to do and the cost as well as alternate options prior to doing it. I will definitely call Rescue Rooter in the future anytime I have issues and I will request Jay as my plumber.

Hip Hop Congress National

4 years ago

Carlos and Charlie were extra helpful upon arrival in fixing our kitchen faucet and even offered to rid of us any black widow spiders that they found! They were honest in telling us that we might need to repair an additional part if it leaked upon on installation, but saved us that money by telling us it wouldn't be necessary when everything was installed properly! Fortino, who came the day before, also provided great customer service when examining the faucet replacement, which required special tools to remove. All in all, it was a great customer service experience once they arrived.

Daniel Markert

3 years ago

Eric was on time, polite, and professional. It was clear to me in dealing with him and watching him work he takes pride in his job and enjoys helping people through his tradecraft. Our kitchen line was cleared quickly as estimated. I am a happy customer, would call Eric at ARS Rescue Rooter again and will recommend to friends and neighbors. Bonus: they provide a military discount.

Luis Cruz

3 years ago

I called ARS / Rescue Rooter around 5pm on a Monday evening for a Backed up Main Line and they had a Plumber out and the job done before 8pm. The Dispatch employee was very friendly and understanding. The Plumber “ Guy” was awesome. He new his craft and immediately found the problem with my drain and had it flowing in under 30 min. Price was $88 just as advertised. I highly recommended ARS / Rescue Rooter For your backed up main lines. Make sure you have an accessible clean out that makes all the difference.

Chris Wilde

a year ago

I worked with Edgar, John and Jason. They were friendly, courteous, showed up on time and finished the work within the time estimated. Thanks to my experience with Edgar, John and Jason I would ARS again and recommend ARS to others for plumbing work.

Song Spirit

2 years ago

Jerry and his crew were remarkably kind and accommodating of my special circumstances. They did a beautiful job and went the extra mile for me. I was impressed with the professional and helpful service and good workmanship. And they finished the job in a timely manner.

Richard V

3 years ago

Great service from John P with the quote & purchase and Guy with the delivery & installation. John was very clear with the explanation of the water heater & install options they provide. A week following the initial quote, I went forward with the purchase & install. Guy provided excellent service regarding the installation Both men take pride in their quality of work & service. I would definitely recommend ARS as well as John & Guy for your water heater needs.

Robin Gilligan

a year ago

My house is 114 years old and the sewer connection is still original. Which is to say clay pipe. Edgar was very helpful in explaining the options available. He ran the hydro jet 6 times just to make sure the line was clear of roots. I was very satisfied.

Marsha

4 years ago

Rescue Rooter sent Rafael very promptly to fix my toilet clog. He came within the ETA window and did his work right away. He put shoes plastic cover before coming into my apartment, which was nice. Rafael was very patient and efficient with everything. The toilet was fixed within 10 minutes and he made sure it was fixed by testing the flush several times before he left. Thank you Rafael and Rescue Rooter!!

Mike M.

3 years ago

Guy M. at ARS exceeded all my expectations with his knowledge and recommendations. I've dealt with a lot of contractors on various home improvement and repair jobs, and this experience was among the best. My new water heater will be installed tomorrow (it's not an emergency or they could have done it today) so their responsiveness was very good.

Idania Barousse

5 years ago

Bruce was very nice and professional. He replaced our water heater, and a couple valves. He patiently explained every detail and upgrade that he was doing. He replaced the water heater very quickly and professionally. We highly recommend ARS/Rescue Rooter and will continue to use them again for all our plumbing needs. Thank you to Bruce!

Chong Vang

3 years ago

Edgar and Walter came to help me assess my clogged toilet issue. They were both very friendly and professional. They explained the problem to me and helped clarify any questions I had. Great customer service from both Edgar and Walter. Both seemed very down to earth and knowledgeable in their job. I was only renting from my place and my landlord refused the service but their initial assessment was greatly appreciated.

william walker

3 years ago

The service was excellent when it arrived. My only issue was that I was given 4 different service times on the day I requested service. Ultimately, my service was pushed back to the next day nearly 24 hours after the original service time. When Fortino arrived, he was excellent. He solved my plumbing problem quickly and efficiently. The work he performed looks right and operates perfectly. He was courteous, clean and thorough. He cleaned up afterward to a better appearance than when he arrived. I was very impressed by Fortino

Diana Strannigan

2 years ago

Lonnie was honest and understanding and took time to be curious as to where the leak was and why. He recommended a leak detection company so my yard wouldn’t have to be dug up trying to find the leak in the water main. Jerry was experienced and fixed the leak in a timely manner and was very pleasant to work with. I would recommend this company and these specific people!

Terri Perry

3 years ago

Enzo, Jerry and Greg were amazing from start to finish. Very friendly and cleaned and returned everything back to like new when they finished. Enzo kept me up to date through the entire process. This is the second time we have used this company and I would give them a 10 star review if possible. Would recommend ARS to everyone if they need quality work at very reasonable prices. Thanks guys.

Dave Miller

4 years ago

The technician arrived in a timely matter the day following the previous day's appointment scheduling. He explained the work that needed to be completed to clear the 2 blocked lines. During the process I was instructed to turn on hot water and flush 2 toilets proving the lines had been cleared. He even cleaned up my garage sink which had standing water for 2 days! He was totally professional in all aspects of the job! I highly recommend Rescue Rooter for any sewer drain issues and will use Rescue Rooter in the future!

Jerry Justice

4 years ago

This is the second time I have used Rescue Rooter in a month for two different houses and issues. The first time was an extensive sewer replacement which was done top notched and included a group of phenomenal plumbers (Rafael, Juan, Brock, Jason and Dave)
This is why I called them for another plumbing issue at a family’s house. I called and within an hour, Rafael came out again, diagnosed the problem and got us going again.
I will always call Rescue Rooter first and highly recommend them to anyone who wants a professional, reasonable and fast plumbing issue taken care of.
Thank you
Jerry

Ardie Jacob

3 years ago

Had a clogged toilet called ARS and they were able to come out right away. Eric the technician was great. He explained what he was going to do and provided the cost. He told me if he couldn’t fix it there would be no charge, which I found rare these days. He took care of the problem immediately. He was very nice and professional!!

Mary Lou Robson

6 years ago

I was impressed with Rescue Rooter and I'm a stickler for customer service.
Duane B. was prompt, arriving when he said he would several different times. He did the work, explained to me what was going on, and worked his schedule around mine. He was courteous to me and careful not to let my cats out whenever he had to come in or go out. He always put on shoe protectors when he came in. I could not have asked for better service.

Elena Williams

2 years ago

Jerry identified a problem that the previous plumbers misdiagnosed and saved us thousands of dollars. He cut through a blockage instead of breaking the foundation to remove it, which all the other plumbers recommended. He is a highly trustworthy individual who went above and beyond and whom I would strongly recommend.

m l

3 years ago

I had a wonderful experience with Rescue Rooter. The technician, Juan, who rescued my plumbing issues was friendly, knowledgeable, efficient, respectful and explained the entire process before, during and after. Juan made sure that I understood the work he had done and why he did it. Many thanks to Juan and Rescue Rooter who helped keep a problem from becoming a big problem! I would call Juan and Rescue Rooter again and again!

Victor Liu

3 years ago

ARS was very professional from start to finish. The phone scheduling system was very smooth, and Guy arrived right on time. He got the drain unclogged in no time, and also offered great tips on what not to put down the drain. I am entirely satisfied by this experience and I would definitely call ARS again if I need to. (But I don't expect it will be any time soon!)

Michelle Cardoza

3 years ago

The Technician was Very honest , knowledge and friendly! I would highly recommend!! The customer service staff was also VERY friendly. They called me to tell me when they would be there and updated me with any delays. They have a nice well labeled Service Van so you know an licensed and bonded person is coming to your home! EXCELLENT CUSTOMER SERVICE AND A VERY GOOD PRICE!

aunica cole

3 years ago

ARS was very responsive. We scheduled a window of time for the appointment and Edgar showed up right on time. He was very professional yet friendly and completed the job quickly, leaving the area clean. During this shelter in place, he followed all safety precautions. I would hire them again in an instant and refer them to others!

Emily Harrison

2 years ago

My technician, Greg, diagnosed my slow moving kitchen drain as clogged pipes, and replaced the 65 year old galvanized steel with plastic. The pipes were 95% clogged as it turned out. Greg was polite, knowledgeable, hard working, timely and all around exceptional. I have not used ARS before but will again for any plumbing need.

Sue Ten

3 years ago

I’ve used Rescue Rooter a number of times and have always been pleased with the speed of their response and the quality of their work. The 90 day guarantee is great too. They had to come back once during the guarantee period and they re-fixed the problem, no haggling or extra charges.

JAMES H

2 years ago

There was a emergency break out in my bathroom and ARS quickly set up the appointment and Edgar, their technician, was really professional and friendly. He was able to resolve the problem and also explain the process. I will recommend people with piping or plumbing issue to contact ARS. Great Service!

Linda Main

3 years ago

Jerry was superb. He arrived punctually and dealt quickly and efficiently with my backed up sink and garbage disposer. My condo kitchen sink plumbing was old and he had to replace a lot of pipes as well as clear a very big clog. Could not be more satisfied with his work and the way he explained everything to me.

David Levison

4 years ago

Edgar, Jason, and Rafael were the best. They came quickly, identified the problem and worked until it was completely taken care of. There were several twists and turns along the way and they kept me informed, worked closely with me, and helped get things done in the best and most cost effective manner. I highly recommend all of them.

Alfred Wang

3 years ago

Jerry helped answer my questions during consultation and showing good knowledge of the latest code requirement. And Greg and Jerry together make all the code upgrade and new water heater installation. Now it’s working great and looking neat. I’m very happy with the quality of their work.

Todd Harrington

3 years ago

Rafael was great he checked the drain valve on the hot water heater,a it was slightly loose he turned it a quarter turn. He suggested we replace it since it was over 20 years old. Father passed away and I am cleaning out the house we may sell it. If we don't then we will contact ARS to replace the hot water heater. We have had several experiences with ARS and there techs and customer service is 5 star every time.

Creekside Clubhouse Rentals

3 years ago

We had our washer drain cleared out today. The Rescue Router Service Tech as named Enzo. He
Was very knowledgeable, and suggested other services to be considered in the future. We were happy with the service. Enzo was professional and we would consider Rescue Router Plumbing Service for any future needs. Thank you, Irene Moreno.

Joanne Diener

3 years ago

I recently had my sewer line replaced along with a new property line cleanout installed at my home. It turned out to be a really big job. Jerry was excellent in explaining the work process and keeping me informed each day. The first night he went above and beyond to clean out a section of the sewer to ensure I could have a shower in the morning. Jerry along with Jason, Dee, Angel and Jason were great. They worked hard, were courteous, cleaned up every day, and moved all the rocks, pavers and everything back in my big front yard when the job was done. I appreciate their hard work and would definitely recommend Rescue Rooter in San Jose.

Gary Brewster

3 years ago

The technician told me the good, bad, and ugly right up front, so there was no surprises on the cost. He made an honest attempt at clearing the drain from the clean out, which the discount price would have qualified for. It did not clear the drain, so had to tear apart the drain and snake it directly. That worked. He was very professional and personable, and cleaned up after he was through. I could not have done this with the equipment that I had, so it was a positive experience. Many thanks!

edward shallenberger

3 years ago

Edgar absolutely knew what he was doing from the beginning and throughout the job. He diagnosed the problem quickly and once the job was underway he showed me the correctness of his judgement both with a camera inserted in the waste pipe and later by showing me the condition of sections of pipe as they were removed. He explained clearly how they intended to proceed and what steps would be involved. Throughout the job both Edgar and Jason worked diligently and made sure we had use of our water before they left each evening. After finishing, the section of concrete sidewalk that had to be cut was restored to a matching condition.

Rosalinda Heraldez

3 years ago

The plumber who worked on our pipes was Edgar. He did an excellent job. He worked very hard to finish the job. We needed a porta potty he ordered it that day. We had some problems, called him, he came and fixed what was needed. He showed us the old crumbled pipes and broken shower device, which caused the shower to leak. Fixed it. He is very easy to talk to and knows what is wrong. I would definitely recommend Rescue Rooter mainly for Edgar's caring, friendly attitude. He gets the job done. ☆☆☆☆☆☆ Sincerely, Rosalinda Heraldez.

Fernando Ramirez

3 years ago

Absolutely perfect. I called on Rescue Rooter to help drain my shower. Erick arrived on time, gave an estimate and went straight to work. Everything was done sooner than expected and he even gave me tips on how to keep the drain clear. Couldn't have asked for a better experience.

Maira Naimi

4 years ago

Dwayne was INCREDIBLE! He diagnosed the problem, proposed a solution, and wrapped everything up in under an hour. He was very very polite and attentive. As well, we provided some great information about the water system in the house in case of an emergency and we needed to act quickly. He wore shoe covers without having to be asked as our issue was on the second floor and everywhere is carpeted. Overall, I am a very satisfied customer and would call on Dwayne any time in the future for any issue.

Crystal Phachanko

4 years ago

I had a good experience with Juan and Monte. They we're very informative about the job and very pleasant and polite. I felt very comfortable with the way they handled things and explained the process which I was able to understand. It seems to be a very good job indeed and I would be most happy to employ your company again if all your people are as efficient and pleasant as they have been.

Guotong Feng

3 years ago

Jerry and Greg did an excellent job for my house. They did a full house water repipe and installed a new water heater, new faucets, showers, and toilets, etc. They also installed a new 2-way cleanout on my sewer. My family and I are satisfied with the quality of their work very much. Also, Jerry was patient and clear when answering all my questions, and was very responsive even after work. Thank you very much, Jerry and Greg!

Charlie Neuhauser

2 years ago

They were having a so called $88 special, which made the price quite reasonable compared to other services that either will not give an estimate over the phone or who wanted two and three times as much. Jerry did a great job.

Danny DeBruine

2 years ago

Our kitchen faucet is leaking from the base. Plumber came out and looked and went to get his tools. Came back saying his tools were missing and he now has to go to the store. Came back from store with tools, but was unable to take apart the faucet. Gave his best guess as to the problem but obviously he had no way of knowing for sure. We decided just to replace the faucet and made an appointment for the next day. Early into the appointment window he calls to say he won’t be able to make the appointment and that no one else could come instead. This place was terrible all the way around and I wouldn’t recommend ever.

David Wolkin

3 years ago

Eric is a very professional, thorough, and caring plumber. Eric went above and beyond to fix our problem. A great workman and person. ARS stands behind their work and they offer 24/7 service. My wife and I are VERY impressed.

Krista P

2 years ago

Edgar and the team were great. Had a plumbing emergency with the main sewer line and they came out within an hour of my call to help. They took care to make sure the job was done right. Thanks Edgar!

M Rante-Tarangco

3 years ago

Our technician, Edgar, arrived earlier than expected which was a good surprise after the time frames provided by other companies. He was very knowledgeable of the causes, and explained everything from the potential issues, our options, as well as short term long and our term solution options and estimates. Thank you so much for the help!

Cindy Watkins

3 years ago

Carlos was at my home today researching a clogged pipe. He is very personable and took time to review all of the drain pipes on one section of the house. The pipes are 50 years old. We will need some work and he went under the house, took photos and explained the problems. He provided an estimate with two options for repair. We are thinking about what option will work best for us. Good work Carlos!

Maureen Degnan

3 years ago

Jerry came out here so quickly and assessed the situation - electrolosis with aging pipes. He set the house up very nicely !!! He was able to get all the rust out of the pipes too. He made a big difference for our home.
He was courteous, knew what he was doing!!

Conne Skidanenko

4 years ago

Repairing the sprinkler manifold, I broke the gate valve right before going on vacation. Contacted ARS Rooter on Friday evening and had a servce technician out first thing Saturday morning. Bruce, showed up on time and let us know in advance he was coming. When Bruce arrived he explained the work to be performed and different options and recommended the risk associated with the job since replacing the gate valve would be risky since the water pipes were galvanized steel. After some discussions, an alternate solution was proposed to open the gate valve and see if the issue of bring water into the house would get resolved, which it it. Bruce also provided recommendations to upgrade the water from the meter and inlets into the house and provided a quote.
I recommend ARS Rescue Rooter and Bruce. Bruce was very clear in explaining the different options and associated risk and being a homeowner recommended a cheaper solution with an option to upgrade the system later. Bruce, saved the day and we were able to start our vacation later in the morning. I would recommend Bruce. He is totally professional and very outgoing and engaging. Thanks Bruce, you Rock.

Sincerely,

Skid

Linda Lydon

4 years ago

I had a clogged bathroom sink and was referred to Rescue Rooter. I am so glad I called them! Every person I spoke to at RR was kind and patient. Rafael is the best! He cleared the pipe and made it look effortless. I appreciated the thoughtfulness, shoe booties, and cleaning out the sink! Thank you for making a stressful day easier.

Vivian Herman

4 years ago

It was quite an extensive job and I have to compliment Mike who made it bearable. His patience, his explanations, his being there for you no matter what your questions were and always with a smile. The crew was also very polite and cleaned up nicely.

Sridevi Parise

4 years ago

Bruce did a great job fixing our clogged toilet. He was very professional, told me how much it would cost before hand. He also helped diagnose the leakage in the other bathroom that my contractor had missed and suggested a quick fix for my leaking washer. Bruce went above and beyond to help. Thank you.

Ronald Pruitt

3 years ago

Rafael from Rescue Rooter is knowledgeable, professional and very courteous, solved my problem quickly. I’m very pleased with the entire experience from calling in and speaking with customer support to his on time arrival.

Very well done, gladly recommend anyone to their company!

Sincerely

Ron Pruitt
CEO/Partner
Empericus

Raveena Singh

a year ago

The gentleman that came was very professional and polite. Followed safety rules. Was on time, for some reason machine didn't work. He went and brought another one. Immediately.
And finished the job perfectl
Done

Jeanine Peek

3 years ago

Guy was extremely helpful, friendly, and efficient. We had an unidentified sewer odor coming from a bathroom and he was determined to find it, which he did. He also found multiple serious issues with some of our sewer pipes which we will be replacing. Definitely would use him again, a pleasure to work with.

judy erlandson

3 years ago

These people do a good job and,really back their work. We had,a,code issue since I have a Jose mailing address but live in Campbell which they couldn't have known but they took care of the problem Charlie, the technician was more than pleasant and was clear about what he needed to do as well as what he needed from us. I highly recommend these guys.

Carla Becker

3 years ago

Eric was very kind, offered knowledge about what the potential issues were, and completed the work in a timely manner. He also gave recommendations for future work. If I had to call Rescue Rooter again I would be happy to have him as the technician.

Dina Birch

4 years ago

Bruce was an amazing plumber and fixed a kitchen line clog. He was very helpful and thorough in the job he did. I also was able to use a special ARS is running for line clogs $88 and save $$$. They also warranty the job for 90 days! Can’t beat that. I highly recommend Bruce and ARS. Thank you guys.

Rita Elizabeth Horiguchi

a year ago

Duane was very helpful and professional and easily solved my problem. He also took the time to explain everything to me and to answer my questions. I would use him again!

Rick Pearce

3 years ago

Eric was excellent. He listened to my story and fully addressed our issues. Our project was not easy, but he was diligent, thorough, and thoughtful about cleanup. I would gladly have Eric work on our projects in the future.

kaliador18

4 years ago

Service was fast, professional and friendly! From Dispatch to Mike, our hero of a Technician, everyone involved communicated well and expressed genuine interest and concern. I appreciated that Dispatch called several times with updates on the status of the Technician, and Mike came on the correct time expected. He was friendly and fast, and assessed and recognized the problem quickly. Even more, he provided usable and actionable suggestions regarding how to communicate with HOA, a restoration company, and homeowner’s insurance.

Frank Chavez

2 years ago

I had a gas leak on an outside gas line that needed to be replaced. The gas pipe was approximately 20ft long. The old one was dug up and a new one was installed at least 18 underground. After it was installed the technician cleared the air in the pipe and tested the burners on the stove and lit the pilot on the water heater. Very happy with the professionalism of the technicians(2).

Anthony Meza

4 years ago

Phil @ ARS provided top notch service! He showed up and quickly diagnosed the issue and provided recommendations. I was impressed with his strong knowledge which helped guide me through the decision making to resolve my problem. ARS will be my go to spot for plumbing needs! Shout out to Phil for taking care of my plumbing issues quickly!

Sue Maltiel

3 years ago

I am so glad that I found ARS/Rescue Rooter and Jerry to take care of our backed up sewer pipes. I was so happy with the quality of work, the explanations, and the time that Jerry spent with us showing us other potential issues. No question that this is my go to provider for any water or piping issues and maintenance that we need addressed.

Queta Herrera

3 years ago

ARS/Resue Rooter Bay Area South-Jerry and Enzo were very knowledgeable and explained the process as they were going through our pipes. They not only installed our toilet but told us what they recommend us to do. Jerry explained to us as we looked through the camera what the blockage was and what to do to avoid future clogs.
I also, liked that they gave us a paper and email invoice for the service done.

We would recommend ARS/ Rescue Rooter Bay Area South to anyone in need of this service.
Thank you for your experience and education in plumbing very helpful.

Joel & Queta

Linda Peters

4 years ago

This rating really should be a 10!
At around 4 pm on Sunday, one of the toilets in my Mom’s house started backing up. Plunging didn’t work so at 5 pm it was time to call the Pros. My Mom is 80 years old and has a medical condition where fast/easy access to a bathroom is imperative. Of the 5 companies we called, 4 said they couldn’t be there until Monday morning (even though the ads said 24/7 service) and one didn’t answer. ARS Rescue Rooter (the building I live in uses them) called back at 5:30 and asked if we still needed a plumber; we said yes, so they said they were sending one over.

Richard arrived about 6:15 after he called at 6 to say he was on the way. He couldn’t have been nicer! He looked at the bathrooms and told my Mom how he’d like to proceed, which she OK’d. Richard said he’d get everything fixed as soon as possible after talking to her. He sure got a workout! The cleanout hadn’t been opened in over 25 years, and he really had to wrestle to get the cover off – but he wasn’t going to let a piece of brass get in his way of finishing the job?. Richard explained everything he was doing while he was doing it, and went over the invoice with her to make sure all herr questions were answered. Richard was polite, courteous, and patient - a total hero! My Mom said he’s the nicest, kindest worker she’d ever had. To top it off, it ended up my sister and Richard even had a friend in common!

chris todd

6 years ago

Eli was smart, efficient, considerate, and friendly. Good communication, good problem-solving. We called on Saturday after a vacation with water-heater failure. He checked it, then quickly went to get new heater because the supplier closes at noon. We were up & running that afternoon.

Scott Pokes

4 years ago

Thank you so much for sending Juan out to fix my toilet issue. He was prompt, let me know what was happening every step of the way and went out of his way to explain everything. Funny, personable and really knows his stuff. I’ll be sure to call Rescue Rooter and ask for Juan if I ever need help with a plumbing issue.

Sandeep Tamhankar

4 years ago

I've had varying results with Rescue Rooter over the years, but I had my best experience ever when Bruce installed a new garbage disposal for me. The estimate was higher than I expected, and that task didn't take him more than 30 minutes, making me think I could've done the installation myself.

However, what happened next is really what made this such a great experience, and worth the money. I had a few minor annoying issues with a few faucets in the house, and Bruce told me what I needed to do to resolve it. I also have a bigger issue with the tub diverter in one of my showers, and he took it apart (which was quite an endeavor because of some wonkiness in that shower), took a look at a few things, and told me it's time to replace that component, but he put things back to together (e.g. unwonkified my setup) such that *I* can get a new tub diverter and easily install it myself.

Finally, he did a water heater inspection and advised me that my earthquake protection straps were loose and that my cold water line needs insulation around it to meet building codes...and he gave me some spare insulation he had in his truck, empowering me to do it when I have a chance.

Bruce was extremely helpful and friendly, and next time I have an issue, I will ask for him by name.

Arden DeMoss

a year ago

They cleared my sewer line of tree roots. They came out on time and showed me the tree roots with a video camera. Routed them out to clear the line for a temporary fix. Then they told me that I will need to have the sewer line replaced very soon in the coming months so it doesn’t get stopped again.

Andan Lauber

4 years ago

Richard was fantastic, on two trips to sort out issues I had related to my kitchen line clogging up.

From getting setup with the appointment, to the confirmation, to landing in the arranged time window and executing the task efficiently and expertly and delightfully, I heartily recommend this outfit and their services.

A-town Player

4 years ago

ARS Rescue Rooter is fantastic! They did a very professional job replacing 40 feet of pipe in our front yard, and my entire family is very thankful to have our plumbing working again. I would recommend this company to everyone!

Shriram Kumar

2 years ago

They cancelled an urgent appointment at the last minute and would only reschedule after two days! Even after I explained in detail that it was urgent they refused to work with me. Their reason for cancelling: got many calls that morning and did not have enough people. You cannot accept more appointment and cancel existing ones!

Subodh Nimkar

2 years ago

What a pleasant experience working with the tech who came to look at the problem. The problem was unusual and beyond what Rescue Rooter could solve but they provided great guidance on how we may be able to solve it. Also, provided tips on avoiding it in future. Needless to say, didn’t charge for the trip to my house.

Tara Tilton

3 years ago

Excellent, professional, courteous job in process by both Enzo & Rafael. They were timely, explained in detail the job, what to expect, process, pricing, helped in contact with homeowners insurance, etc.
It is a huge job being done but very glad we contacted their company & know we are in good, expert hands & will have the best
quality job done.

Surya Vakkalanka

2 years ago

Called Rescue Rooter. Greg was amazing. He told me what the issue was with the sewer almost immediately as he saw the problem and suggested that the city fix the problem as it’s the city’s responsibility. He’s a time saver. Glad I called this company and glad Greg came to help.

Darryl Wong

4 years ago

Excellant job, all the way from getting a quote (Tina) to the installation (Charlie) of the water heater!

Charlie did an excellant job! He was courteous, professional, and thorough! Took the time to assess the the situation and provided options on the best way to handle installation. Really appreciated that he took the time to consult before jumping into the job.

5 stars! Highly recommend!

Olive Sun

3 years ago

Duane and Eric are super efficient! They arrived on time and finished the work quickly! They also explained things clearly and make sure we will not make the same mistakes again! Thank you ARS. Good job!

Michael Konopka

4 years ago

I called ARS Rescue Rooter on Saturday afternoon for an issue with our water heater. They were helpful on the phone and arranged an appointment for Sunday morning. Our plumber was Bruce and he did an excellent job fixing the issue!

Lisa Girouard

2 years ago

We had a sewer backup and ARS rescue rooter helped us diagnose the problem and spent a lot of time getting to the real cause. Our sewer pipes needed replacing which is a big job. jerry and the team were the utmost professionals and arranged schedules to do the job from start to finish. They know how to deal with removal of cement and vegetation to install brand new piping It is a relief to be done and can’t say enough about ARS.

Neeraj Pendse

4 years ago

Fantastic late-night service by Bruce. We had a slowing kitchen drain which I had suspected to be a sink problem but was not. The 2” line going to the sewer main from the kitchen sink, dishwasher and washer/ dryer was clogged exactly at late night before a dinner party. The phone staff were not knowledgeable enough to process what I was telling them and even though this could have waited overnight they sent someone (Bruce) who drove over 50 miles.

Despite this, he quickly overcame disappointment and provided smiling, courteous service. For the circumstances, the charges were very reasonable. I will certainly hire ARS again and ask for Bruce.

Bill Roeder

3 years ago

We were a return customer. After yesterday, we won't be calling again. Their business model seems to be to gouge customers and try to upsell them when they make an appointment for a simple drain clear.

I called these guys out to unclog my kitchen sink. They suggested a new garbage disposal, which I decided to have them quote and install because ours was old. I was quoted $825 for a garbage disposal I found online at Home Depot for $130. I understand marking up the parts they install, but isn't that margin quite excessive? To top it off when I balked at the price, they immediately had no issue taking off $200. My initial thought: They were intent to gouge a return customer if I didn't question the price of the disposal. Once we agreed on the price of the disposal, the upsell started for piping, fasteners, and baskets,etc- all at outrageous prices.

Customer beware. These guys have one thing in mind when they come to your house, to recommend overly priced upsells and to gouge you. Run, don't walk away. Find a plumbing service that values you as a customer and your business and doesn't try to take advantage of you.

UPDATED December 11: Gee, thanks for the very caring response. Don't leave YOUR name or number, refer me to a phone number for Amanda that seems to be disconnected. No one answers the 866 number. Why should I be surprised?

People, stay away! Check out the reviews for them on Yelp- especially lately. Lots of one star reviews. There's a common theme. These guys are scam artists and seem intent to want to take advantage of their customers by price gouging. Find a plumbing service that truly cares about their customers. These guys don't.

Betsy Purner

3 years ago

Wasted my whole Saturday waiting. Called at 8am and told the technician would be there within 2 hours. At 10 they called and changed the timeframe to 11-1. At 1 heard heard nothing and called in only to be told I could not be given a time estimate of when they would arrive but that they would stay in contact. Called again and told they could not reach the technician. I’m 9 months pregnant and trying to get as much stuff done before the baby comes but put everything else off as unclogging our kitchen sink is clearly a priority. Feel very taken advantage of that they couldn’t call and reschedule if today didn’t work for them so that I could have attended to other errands. Do not trust their timelines as they felt no remorse for continually pushing me back or not being able to even guarantee me an appointment when I waited all day. Better to find another provider

Haroon Ahmad

2 years ago

Jerry Caygill from Rescue Rooter was able to quickly identify the problem with the water heater leak, and suggest and implement a solution. He was thorough and comprehensive in his approach, professional and courteous in his dealing. Will highly recommend Rescue Rooter and Jerry.

Tony Rogers

4 years ago

Our rental unit in Campbell had the sewer line backed up and plugged. Jay Rodriguez came out December 2018 to take care of the problem. He was courteous and took the time to answer all of my questions. Jay informed me that someday I may need to replace the very old sewer pipes *and* also recommended that I get a cleanout installed to help reduce the cost of future clean outs. Go to present day (April 2019) and the sewers have backed up again. Given the great service I received with ARS/Rescue Rooter I decided to give them a call again. I met Monte (Jay's Supervisor) and Juan Diaz. Both men were very courteous (Do you see a familiar pattern here?!?) and they cleared out the sewer plug again. This time however, I decided to get the sewer pipes replaced and a clean out installed. Juan Diaz and the rest of the ARS/Rescue Rooter team were AWESOME. Juan updated me daily on the progress and even text'd me photos of the progress. The cost of the work was competitive with other companies out there *AND*, THE WORK WAS DONE WITH HIGH QUALITY and everything was cleaned up and put back together! If you are in need of plumbing work, don't hesitate to call ARS/Rescue Rooter. Jay, Monte and Juan were fantastic and that's why this company will always be my go to team for any future plumbing needs. :-)

likeajefe 2020

3 years ago

Eric, showed up on time, covered his shoes and immediately went to work. This plumbing company completed my entire project in two hours and provided the best price imaginable. Afterwards Eric explained everything that was completed and provided me advice on how to prevent future problems. I am recommending this plumbing company to all my family and friends.

Jill Marek

2 years ago

We initially hired them to snake a clogged mainline sewer. They were able to unblock it, but also did a complementary video inspection and identified roots that would have caused recurrence. Jerry was very helpful in walking through options, and came back with a hydro jet on the same day, and it’s now guaranteed for a year. Thank you!

James Kahn

3 years ago

Technician was able to repair my kitchen plumbing issues on Saturday. Primary issue was clogged drain causing water to back up into the sink and fill it. Service was completed in only a couple of hours despite discovery of 2 additional issues beyond clogged drain pipe. Really appreciated the fast service!

Patricia Valenzuela

3 years ago

I called plumber came out the time I was told he eould be here. Rafael is very knowledgeable and fixed the problem in 15 minutes. Very happy with this 5ccompsny will definitely use them again and recommend them to anyone needing this type of service. 5 stars doesn't do them justice.

jaime adrian villarreal

3 years ago

Jerry and Jason did a great job removing and installing drain plumbing under my home. They were also respectful and
available to update me and answer questions. Great crew.

Yu Gan

3 years ago

Live in a 1970' Duplex. Had a clogged sewage line, both side bath tubes were backed up. Called ARS and they send me Mr. Duane in 1 hour. Mr. Duane fixed the clogging using a 75ft snake from my house's cleanout. (Can't imagine it was clogged that far away from my house, almost to the city's main sewage line). Mr. Duane is very professional and friendly. He put on shoe covers before entered my house, and explained all the steps that he planned to do. Price is very very resonable (I am also lucky to get a promotion price because we have a cleanout). I can't be happier to have ARS and Mr. Duane to fix my emergency. Thanks again.

Barbara Moran

3 years ago

Jerry, Jason and crew were super friendly, professional and on time. They were all very knowledgeable and willing to provide details of their work. I would highly recommend them and ARS Rescue Rooter.

Eli

4 years ago

Rafael helped out greatly today with our plumbing issue. Good guy and good attitude. Always nice when you get people like that coming around for a job. I'd definitely ask for him again when we happen to run into something else.

Thanks man! Appreciate it.

K ing

3 years ago

It is really a great experience that Mr. Rafael come in to check and help to contact San Jose city, so, city promise to come in to inspect. As I was told by friends that city won't take care of the issue caused by city tree on sidewalk and sewer system, without met Mr. Rafael, I will most likely end up making wrong decisions. Now with city staff come in to inspect, we start on the right path now. If I have any more plumbing issues, I will surely call Rafael for help.

Shekhar Jairaman

2 years ago

Baring initial scheduling snafu between the call center and their dispatcher, the technician showed up on time next day. He was very courteous and professional. I am giving one star less for the companies scheduling mis communication.

Elliott Baer

4 years ago

I want to give a huge thank you to Jay, who worked tirelessly to get my home's plumbing up and running. We were desperate, without ability to use our toilets and shower. Jay proposed a number of ideas to solve the problem; it being a hold house, was not an easy fix. Thanks to Jay with support from Juan our plumbing is fully functional again. I'd gladly call ARS and especially Jay and Juan again.

Mary McDonald

3 years ago

Thank you ARS / Rescue Rooter for getting the job done. You were very professional, punctual, friendly and kept your word from start to finish. We’ll highly recommend you to our friends & family!

sheri a

4 years ago

We have used Rescue Rooter on other occasions and have always been satisfied. Bruce was great. He was an hour early and fixed our problem quickly and efficiently.

John Kawasaki

2 years ago

Called in for an appointment yesterday: the agent was extremely cordial and prompt in setting an inspection up. They arrived on time, very professional and cordial. Pointed out a water meter leak which is the public works responsibility. Saved me an expense !

Karen Vimahi

4 years ago

Jerry helped my parents get their water heater replaced within 1 day. He was super helpful with explaining why the old water heater broke and why our the water pressure was so bad. Definitely 5 stars!

Helen Chen

4 years ago

If I can give No star, I would! ARS is very bad at scheduling their plumbers to come onsite. We had been rescheduled 3 times for the 1st job we engaging ARS, through Homedepot purchase. The plumber was great. However, the 2nd time we schedule ARS, they canceled the appointment 30 min before the plumber should showup. Very bad to work with. Be ready to waste your time.

Maria Perez

a year ago

Edgar the tech was super friendly and very knowledgeable. He was super fast but detail oriented. I recommend ARS for any Rescue Rooter problems

Severine C

3 years ago

Jerry did install today a hybrid water heater, very professional, polite and everything done the same day. They will definitely do all of my project with them moving forward.

Christian Lawler

4 years ago

I had a clog in my main line so that my tubes, toilets and washing machine would not drain, the water would back up into my tubes. I called rescue rooter and they said the soonest they could come out would be Monday, i scheduled an appointment for 10 to 12. After having no luck getting my toilets to flush i called back and asked about their 24/7 emergency service. They said they would put in mu request for immediate service and call me back with a time for that night. They called me back later and said no one was available for that night and rescheduled my original appointment on Monday. (So much for 24/7 emergency service). Lucky the drano i pored down the drain worked overnight and at least my toilets worked in the morning.

Monday:
11:30 rescue rooter calls me and says the technician is delayed and might be another hour or two.

12:30 they call and say the technician just freed up and should be at my house with in the hour.

1:00 the technician Rafelle shows up. I notice he is here because my dogs bark. I open my door and he is at the end of my drive way just looking around. He shouts out Christian? I say yes just a minute. I get my child out of her high chair and walk to the end my drive way to see whats going on. He is checking my city line clean out. He asks me some questions about the problem and i answer them. We walk around my property looking for a main line clean out. There is not one. He tells me that i need to install a main line clean out and it will be $3500. He says other companies might be able to snake from my roof but his company does not do that. I ask him if there are any other options like snaking through the tub drain. He says no, does not offer an explanation. I ask hime more questions and all he keeps repeating is the main line is bigger, 4.5 inches. I tell him i understand the main line is bigger what i don't understand is why he can’t snake through the tub drain. He keeps getting more defensive and agitated as i ask him questions telling i called him, the professional, and he says i have to install the clean out. Then he tells me i don't understand what he is saying and tell me to looks at the near by tree. U ask him if i can explain to him what i believe he is telling me. He says sure. I says that my tubs have a smaller drain pipe and that pipe goes down and connects to the larger main pipe that is 4.5 inches but that you cant go down the drain pipe to clear out the main pipe. He says that is correct, so i do understand what is explaining to me. While i am explaining this he start to walk away from me. I tell him i don't understand why he has this bad attitude and he says i am the one with the attitude, gets in his van and drives off. (As a note, the Raffele never introduced himself the entire time he was at my house, I got his name from a manager.)

After Raffele drove off I called the company and asked for a manger. They took my phone number and a manager, Dave, called me back. I explained to him what had happened. While we were talking he explained that the reason you cant go down the tub drain is that the cleaning tool that would fit down the tub drain would be ineffective in the larger main pipe, it would just twist and tangle it self up. This is the part that raffele did not tell me. He just said no it won’t work but never explained why. Then he said i had two options, install the clean out valve or pull one of my toilets and have a technician snake the main line through the toilet pipe. He said he would see what he could do about getting anither technician too my house and calk me back. He called back a few minutes later said he could have a second technician at my house within the hour. He said that usually pulling the toilet and snaking the main line costs $495 but he would give it to me for $295. I said that would be great. ( interesting how Rafelle never mentioned the option of pulling the toilet and snaking the main that way.)

A second plumber came and fixed the problem by pulling the toilet and clearing the clog.

Mark Reyes

4 years ago

Customer service is garbage. I made an appointment with them to service my water softener. When making the appointment, the girl verified that this was a service that they did perform. A week later after our service window had come and gone, I called them and was told that they don't service water softeners and that they'd called to cancel. I checked with my wife and they called her and left a VM in the latter half of our service appt window. I stayed home from work to meet with them and scheduled the day around this. Highly unprofessional, I won't think of using them again.

Sharon Hoyenga

4 years ago

Richard called before coming which I always appreciate. He got right to work and explained the way he wouldn’t make a mess. He didn’t! He encountered a few problems from the previous installer. All in all, Richard did a great job!!!

Rosemary Everett

6 years ago

David Grijalva is most professional, courteous, and knowledgeable.He explained very clearly what he did to solve our plumbing problem; and the major pipe replacement we need. He answered all our questions most thoroughly. He is the most expert plumbing technician we have ever dealt with. I will recommend your company and David to my friends and family.
I feel very confident in his service.

Sister Rosemary Everett
Sister Fran Kearney
43 W. Rincon Ave.
Campbell,CA 95008

Karen Waterbry

3 years ago

Replaced 2 sections of 4” cast iron sewer pipe installed in 1954. All 4 gentlemen (Eric, Guy, Edgar and ?) were thorough in the assessment of the problem and clear and concise in describing the solution. They were respectful of our home and efficient with the installation of new sewer pipe. This is our “go to” company for plumbing issues.

Jack Williams

a year ago

Sewer line backing up into shower. Since no outside clean out was available the toilet had to be removed to do the job. The service was great and things were fully explained in detail. Would use this service again.

bb wings

5 years ago

If I could give zero stars, I would. We had a main line flood on the morning of 12/22/17. Called Rescue Rooter as they’re listed as ‪24/7‬ emergency plumbing service. We were told they were busy, but they would send someone out ASAP. Someone finally came that evening. He offered us the option of clearing the obstruction using a snake, or 2nd option, with a hydro -jet. The second option was however not an option at the time because he did not have the equipment. So for lack of any other choice, we “chose” the snake. Unfortunately he had a short snake, not a commercial grade extended one, so he was unable to clear the drain.
We were then told that they will likely have to hydro-jet the line to clear it completely. It costs $1,200. He promised he’d get on the line to have someone come out ASAP with a longer snake + a hydro-jet just in case the longer snake couldn’t clear the line. Got a call that night that no one was available to come, but that they would send someone out ASAP the next morning. (24/7??) We could not use the plumbing (faucet/showers/toilets) until then. Luckily we’re avid campers, so we made due, and went out with our dog. Next morning, waited until 9A, no one came, so we called the company. Well apparently no one knew of our situation and no one was scheduled to come out. After much heated discussion, a plumber was dispatched by 10:30A. Snaking it with the same length of snake as the 1st plumber didn’t do the trick (we told him that it had already been tried. Why he tried that again, we don’t know.) Luckily he had a commercial grade snake (longer and sturdier) and tried that. The second procedure removed a root and the blockage began to drain. After that we were offered (again) the option to clean the line with the hydro-jet Under the assurance that for $1,200 the line would be completely cleared of any obstuction (and covered by warranty for 5 years,) we opted to proceed with the hydro- jet. $1,200 is not cheap, but we needed to clear it. Hours later, the plumber ran the line, it was clear, he said it had been repaired. Now, here we are, 2 weeks later, January 8, 2018. we run a load of laundry, hear gurgling in the kitchen sink, and on intuition, check the garage. Flooding again. Called the same office that “helped” us out before. After explaining my previous situation, I get the runaround and am told no one was available until the next day. In the meantime, I can’t use my plumbing. So after talking with them and lodging a complaint, they agreed to try and send someone between 4-6P. 6P, a plumber comes out, I explain my situation to her, she looks @my invoice and tells me that the hydro- jet is maintenance, not repair. Well we weren’t told that, and we’re not plumbers, so how were we to know? If we’d known, we would’ve scheduled a repair rather than do the hydro jet option, and use the $1,200 towards the repair!! She tells me she doesn’t have the right equipment on her truck (again not having equipment. These are ‪24/7‬ emergency plumbers right?) but that she would do what she could. She tried snaking it, it didn’t work. So then she tells me they’ll have to send a tech with a camera to inspect the line tomorrow. Learning from my previous experience with them, I ask for the tech’s name and window so I know when to expect him/her. In the meantime I’m told, do not use the plumbing (kids, get out the bucket!) I feel swindled out of $1,200. I feel cheated and lied to.
After this fiasco, I read through all the reviews of this company and it sounds like this is their scam. They tell you there’s a main line block, charge $1,200 to hydro jet, then a few weeks later when it re-floods, they put a camera down the line and tell you it’s broken, again charging thousands to dig. I called the head office to lodge a complaint. The mgr came out the next day. He said they needed to dig, hire a surveyor + a landscaper costing me thousands. And meantime, no plumbing. I called another company for a 2nd opinion and within 2hrs my sewer line was clear. 2 hours only! DO NOT USE RESCUE ROOTER!!!! They LIE and SCAM.

Keithkmarshman

2 years ago

Business was efficient, responsive, polite, professional, with fine customer service, including the plumber himself, the initial phone contact and the subsequent service contact by phone.
Plumber solved the problem while keeping me updated and made several good suggestions on future activity.

Sonny Roach

a year ago

These guys age fast and knowledgeable and go above and beyond to get the job done.ignacio was great I highly recommend rescue rooter and Ignacio for any of your plumbing needs he should get a raise for his dedication when it comes to customer satisfaction.

Rick Wadley

5 years ago

Dwayne and Jay were true professionals from start to finish! Dwayne explained exactly the process and what to expect and time frame to complete! He did exactly what he said they would do and more! He made this unexpected project, cost and inconvenience as easy to handle as possible! He was the right choice for this project!

Trianta Abadi

4 years ago

I wish I could give 5 stars just for the result, but I really disappointed with their estimation price. I had a pipe leak near the water meter and it was the coupling which connecting the pipe the meter to the pipe going into the house. they said that they gonna dig in remove the water meter box to get some space to the pipe to do the fix and they'll put the box back in place and re cement the surface, but in reality they just dug the sand and cut the pipe then glued a new pipe to stop the leak. So in my opinion for others who will use their service make sure you know what they are going to charge you for, not trusting them fully because they make easy fix but make it seems so hard that going to cost you waaaay more money for the work they don't do. I hope this info helps.

Rhonda Schmidt

2 years ago

Excellent customer service, friendly and quick. They were able to replace our broken garbage disposal the same day we called them. Would definitely call them again for any plumbing needs.

Megan Schoendorf

4 years ago

Bruce was amazingly helpful. We drilled a hole through a pipe in our garage on a Saturday night and he came out and helped us through the mess. Professional and courteous and did a really great job.

Sarah Lee

2 years ago

Duane was especially helpful and attentive when I had major drainage problems and a leaky toilet and gave estimates for any other issues he saw. Had a very positive experience and I highly recommend this service.

David Adams

3 years ago

The plumber named Juan was a very knowledgeable and very helpful in explaining what to expect in a job. He did a wonderful job for us. We'll be using Rescue Rooter from now on. Thank you.

Michelle Pham

a year ago

Free consultation for drain cleaning. Was very professional and polite. Informed me of my options and helped to make informed decision. Will continue with them

whatever N

5 years ago

I called to ask for a quote on replacing our garbage disposal and the lady on the phone said they don't give quotes on the phone... They wouldn't even give me a price range! $200-500? A thousand? More? They wouldn't tell me what their hourly rates or consultation fees are either -- they don't tell you over the phone, only in person. I'm sorry I don't want to be rough but I thought that was very unprofessional. I will update my review when the plumber comes to reflect if my opinion of this company changes.

Melanie Marshall

3 years ago

Charlie from Rescue Rooter came to my house to install a new toilet. He was very friendly and knowledgeable. He quickly completed the job and answered all of my questions. Thank you Charlie!!!

BetzBookkeeping

3 years ago

Telephone personnel were very polite and professional. Tech that came to house was eager to please and thoroughly explained what he was doing. Pretty much an in and out bathroom sink clog. I was very taken back by the pricing. It's become very expensive. $266+

Robert Georges

4 years ago

Richard came out for our backed up sewers today and ended up solving an ongoing problem for us. By asking a few extra questions and searching our property, he found an exposed sewer inlet and ended up clearing a blockage between the inlet and the main out in the street. We’ve had several backups over the last year and he’s the first technician to figure out the main blockage was passed this inlet and out in the street. Will definitely use them again in the future!

The real Noriega Noriega

7 years ago

Carlois Z 's customer service was excellent, he took care of our shower backup problem with ease. We also took advantage of the 50.00 discount from the internet. Price was very reasonable. Thanks Carlos Z & Rescue Rooter Team.

Marcus Ervin

2 years ago

Edgar and Jason were consitantly on time, communicated clearly what the job entailed, and dealt with a difficult to access sewer lin e in a professional and efficient manner. I feel very secure that the job was done right.

Pradeep Sawlani

3 years ago

Called them on Sunday with main line sewer clogging and they were able to get plumber (Rafel) in couple of hours. Rafel diagnosed problem as soon as he arrived and recommended me to call city emergency line for it. He was honest and suggested few things I could to prevent the clogging in future.

Ivan Sepetka

8 years ago

Mr. Loi Thai did excellent service to remove the roots from our sewer line. He was very kind and suggested to check everything from crawling space. He took a pictures and explain all the problems. He is friendly, knowledgeable and get things done fast.
I would recommend him to my best friends any time.
Many thanks and best regards,

Ivan Sepetka
Los Altos

Ghost Writer

3 years ago

Estimator John P. and Installer Guy M. were prompt, kind, friendly, informative, polite, and professional. They are world-class service providers; we are totally happy with their work.

Matthew Burghoffer

4 years ago

Bruce came to our house in the middle of the night after we poked a hole in our pipes whilst drilling in the wall. It was an emergency for us, and he was able to get us situated until the next day, as well as calm us down. Will definitely be calling him back (hopefully next time not in the middle of the night).

Esfandiyar Alaee

3 years ago

Jerry, Jason and his crew were great to work with.
They were helpful and explained everything about the work to be done.
I am very happy with the final results.

James Little

3 years ago

Jerry installed a Rheem tankless water heater to replace our old one. He did a good job and a good cleanup. Very pleasant to work with.

Shamik Mehta

4 years ago

Incredible service. VERY capable, very friendly, and not exorbitant. They kept me informed about the tech’s availability, and they stuck to their committed time to within an hour. The tech, Fortino, was extremely knowledgeable, friendly, and gave me lots of free advice on other matters as well. Couldn’t recommend this business more!

Kasandra Antonio

3 years ago

Fortino and Edgar came out on Sunday morning unplugged the line. Afterwards they did a full inspection on the line, with a camera so we see what the real problem was. They explained everything and gave us all our options for the work we need in the future.

Christina Richey

2 years ago

Our kitchen sink was horribly clogged. Rescue Rooter lived up to its name. Fantastic communication, excellent service. Highly recommended.

Hilary Spartz

3 years ago

I had a leak in the basement in the middle of the night, called middle of the night and got an appt for Sat AM. Jerry & Greg arrived and took care of the leak in a timely fashion. Communicated in advance their arrival time during the 2 hr window.

Tanya Maluf

3 years ago

Guy spent three hours on what I thought would be a simple fixture install. Guy probably thought so, too! I am thankful for his time ensuring no future issues as well as his guidance on general plumbing maintenance.

Suzie Hallgren

3 years ago

Enzo was very professional and informative. He explained to me how the plumbing works at my house. And how I could solve my issue. I would definitely recommend rescue rooter and Enzo. Thank you!

Chih-Chieh Chou

4 years ago

Carlos did a great job on replacing the toilet for me. He is very friendly and energetic, and finished the job flawlessly.

I do appreciate his service and help

John Bailey

4 years ago

Clifton came out this morning to fix our shower and tub drains. He did a great job.
Very pleased with the work he did.He was very knowledgeable. Thanks Clifton.

Tarmeen Khan

4 years ago

Edgar was very professional and got the job done in a timely manner. He had a very positive attitude with a very humble smile. Thanks Edgar really appreciate all your help!

Connie Steube

a year ago

Edgar was very professional and efficient.
I would recommend this business. They were the only business that offered me a same day appointment

Rajiv Aggarwal

3 years ago

Jose rocked the install. He was able to explain everything and got it done quickly. The results look great. I really appreciate how he took the extra effort to ensure everything works and looks good!

Debbie Schott

3 years ago

Technician was time and very polite. Fully explained the repair process and cost estimate. He fixed our somewhat crazy plumbing problem with ease.

Ann Andersen

2 years ago

Edgar Franco is a pleasure to wok with and has done all the work ordered. He is an excellent plumber and was willing to help in any way

Deedee Cargill

3 years ago

Rafael arrived during the estimated time window: he quickly found the problem, explained the complication and the necessary remedy.

I really appreciated that he was so helpful to resolve a frustrating situation.

Gloria Rodriguez

a year ago

We are happy with the work Edgar and William did. Kept us informed as the project moved along. Good communication.

Warren J

3 years ago

Jerry and Greg installed a new tankless water heater and did a wonderful job! Will definitely be using Rescue Rooter again for future work.

A

3 years ago

Jerry did a great job installing my water heater and making sure everything was up to code. He was very friendly and professional.

Dr. Charles Ramskov

2 years ago

Well they bid the job at 380 originally and that changed they broke two augers trying to get the roots out I think they tried hard next thing to know they're telling me it's $10 to $12,000 for 5 ft of pipe I got another bed got it done much cheaper I would not use this service again.

Snow Ampl

2 years ago

They came twice to solve the drain issues several months ago but didn’t solve it . We asked other company to fix our issue at last. We paid full for two services! Their attitude is not professional and didn’t show on time. It is our last time to work with them.

D Gill

3 years ago

Called ARS/REscue Rooter, very responsive. Guy, showed up at exact time. he's very knowledgeable, great job. Explained me the problem and the options. I highly recommend!!

Ming Cheung

2 years ago

Technicians are very professional, they arrived on time , check everything thoroughly and explained in detail what need to be done. We are very satisfied of the jobs they completed. Highly recommended!

Carl Thoung

3 years ago

Jerry and Enzo did an amazing job on my sewer line replacement in front of my house. Kept me informed through the entire process and did excellent work!

Sandi Parker

3 years ago

Enzo and Adrian did a great job and were very professional. They problem solved and didn’t give up until the problem was diagnosed and fixed. Thank you for such great service!

Kristin Parker

3 years ago

Fast service for clogged shower drain. Problem fixed, and Edgar went the extra mile to inspect under our house and provide us with additional recommendations. Great service!

Indra Singhal

3 years ago

Note that the 24/7 in their listing is FAKE. I called with an emergency at 7 PM. Received a call back scheduling me for 8-10 am next morning. No one showed. On call back, was told, if you call off hours, national office schedules someone that locals can't service. That's 24/7 for you.
They re-scheduled for 11-1pm. Then called to say no one can be sent today.

Find someone else - they'll just keep you waiting then cancel last minute.

Reply to Response: I have no incentive to call back, I found another really good service and my job is done.

Stephanie Flowers

4 years ago

Carlos and Isbaal were prompt, courteous, thorough, communicated options and work performed very well and were overall great to work with. I would welcome them both back any day????

Kathy Dowdell

3 years ago

Jerry and Braylio did a great job! They were very professional and knowledgeable about the task at hand… They were on time and did the job in a timely manner… I highly recommend this team !!

Barry Smith

a year ago

The service was used to repair a laundry room drain. The repair was successful, but the cost seemed high for the amount of time spent to do the work.

Jerry Gutierrez

3 years ago

Guy came out he was early which is good to care of the situation in a professional timely manner.

Good job I will call Ars whenever I have plumbing issues.

arniesantos

3 years ago

It was done properly in no time at all. Enzo explained it well that the job is guaranteed for 3 months. Should the problem recur within this period, we can call for rechecking with a camera to see the extent of the problem.

Michael Goody

4 years ago

Guy, Rafael and Jay were very responsive, very clear in explaining the situation and how they were going to address it and patient with all of my dumb questions. Work still in progress, but so far, so good.

JusticeXF

4 years ago

Jay was wonderful and knowledgeable. He did a great job and I would have him come out again in the future if I need it. Very professional and friendly.

Kathryn Riley

3 years ago

Jerry gave me excellent service above and beyond what would be expected. has au great personality too. I recommend Rescue Rooter highly.

Leticia Cuenco

3 years ago

Eric did an excellent job completing the unfinished faucet installation and repairing the leaking valve. He is honest and flexible.

Jeff Nelson

a year ago

We thought there wasn’t a fee for the inspection and quote portion of their visit. They charged us for all the time they were at our home.

Rich Well

a year ago

The technician, edgar, was on time, professional and very helpful. I will be using this business for any plumbing needs I may have.

Rebecca Bernal

a year ago

All of the people there are so personable and professional everytime I call them.

Jay, the service man was AMAZING! So helpful and explained everything.

Highly recommended!

Corinne Charters

3 years ago

Edgar was very easy to communicate with and diligently worked to resolve my issue. I’d highly recommend him for your plumbing needs.

Steven Lehnhoff

3 years ago

Jerry replaced our garbage disposal and cabled our drains. He did a great job and definitely recommend using rescue rooter!!

Valerie Amick

2 years ago

Had a break in main line by meter.
Edgar S. came out and got it fixed quickly.
We have used this company on numerous occasions.

Wendie Bernstein Lash

5 years ago

Very happy with the service. I was especially grateful to Greg for being so considerate of our new carpet and minimizing any spillage and cleaning up when he was done.

Han Rockhill

2 years ago

Edgar (my technician), was professional, very friendly, and provided clear explanations for the issue and work to be done. Will definitely use again!

Oscar Taylor

8 years ago

I was very pleased with the work done by Dwayne. He found replaced a bad vent pipe on top of my water heater. The pipe should have been replaced years ago.

David Woodham Sr

a year ago

Duane was great, he explained and tried all options. We are happy with the final results.

Tammy MacKenzie

3 years ago

We called for a clogged drain, and someone was out the same day. Quick work, and friendly service. Raphael was perfect. Thank you.

Dianna Saunders

3 years ago

I had Jay come out he was very knowledgeable. He cleaned out my kitchen sink, would definitely call them again for all my plumbing needs.

Bill Kawaguchi

4 years ago

Enzo and Jerry did an excellent job rerouting sewer drain line under my house in 2 days. Passed the city inspection meeting code.

Steve Harris

3 years ago

Raphael talked me through the issues and let me know what it would take to fix them. He was always available during the project which was extremely helpful. Thanks!

Anisha

3 years ago

Guy was extremely helpful and knowledgable. He spent time to go over all the tasks along with providing his expert opinion for everything. Thank you for your service!

Karson Wang

2 years ago

Jerry and Nacho did a wonderful job to repair things out, I would definitely go with them again if needed.

Monique Lartigue

2 years ago

He was fast and did a great job. I was very happy and charged alot less than other companies.

Dana Weatherford

3 years ago

Guy arrived early and was very efficient. He explained the problem clearly, fixed the water heater quickly and was very friendly and poite.

Joseph Salcedo

4 years ago

Carlos Z. was able to get my new water heater installed and getting the water heater closet up to code despite being by himself and putting up with my annoying dog. Give this guy a raise!

Tim Lyons

2 years ago

Great crew- very good plumbers and personable- I was really surprised at how cohesively they attacked my plumbing issues- Thanks Jerry and Greg!

drew billingslea

4 years ago

Great, friendly, hardworking staff. Clearly explained what was going on. There was a complication at my house, they came up with a solution that made sense and were flexible to the situation.

Jody Calvert

4 years ago

Jerry did a exceptional job fixing water heater. Even though it took more work he was plesant, and worked hard and did a great job.

Genie P.

2 years ago

Jerry and Greg provided excellent service and went above and beyond. They were fast, efficient and professional!
Will recommend to friends for sure!
Thank you!!!

Joseph Nicewonger

2 years ago

Edgar never gave up. It was a very difficult job. One problem after another and he worked right through it. I don't think anyone could have done better... Thanks

Carl Werner

3 years ago

Showed up on time as promised - debugged the problem and gave me a very excellent price for the service. Super friendly technician. Highly recommended.

Henry McNair

3 years ago

Service was very friendly. Several solutions were presented. Operator was able to solve the issue efficiently and effectively.. Would definitely recommend them.

Katie Garcia

3 years ago

He was very detailed and quick. Came promptly and made sure everything was fixed and sanitized. He was extremely professional and nice.

Kimberlee Hull

3 years ago

I was very impressed with how efficient and how well everything went would recommend to my friends that they also choose ARS to do their installation!! Five star!!!

Stephanie Savides

3 years ago

Jerry arrived promptly, he was neat and friendly, and he clearly explained to me what the problem was and recommendations for future maintenance. And he fixed the problem!

Nineveh Parker

3 years ago

Our technician was so thorough quick and on time
He explained everything very well, while honoring shelter in place rules I will use you guys from now on for my plumbing needs

Randall Kenyon

3 years ago

Fast and efficient. The office called twice to keep me posted on arrival time. The tech (Eric) was great.

Larry Bonham

2 years ago

Edgar was on time and delivered exactly what was discussed and for the price promised. Good team of folks and I’d use them again

Barbara L

3 years ago

Guy did a great job! He was thorough, friendly, informative. I would certainly recommend Rescue Rooter!

Vytautas Valancius

11 months ago

The plumber heavily scratched up the toilet bowl. I would not recommend. Now I need to buy another toilet.

Sunmi Seol

3 years ago

He is really fast and friendly. The price is little bit expensive than expected, but he gave a 10%discount. Thanks!

Larry Villegas

a year ago

Edgar was great at his job and knew exactly what to do. Professional all the way.

Jim Young

4 years ago

Tina from ARS was great! She was on time and explained everything in detail as well as providing options available to me. Thank you!

Virginia Ichishta

3 years ago

I’m pleased to report that I’ve had a completely satisfactory experience in working with ARS Rescue Rooter in having the estimate service call.

S. Schultz

3 years ago

Guy did a excellent job. He was professional, efficient, knowledgeable and left the room clean. I would ask for Guy in the future.

Claire Wilson

2 years ago

Very responsive to emergency situation with our rental cottage on our property. These people brought the situation up to code. Would use them again.

john harpootlian

9 months ago

Came out on Saturday. Diagnosed problem. Repaired by end of week.

Won YoRn

3 years ago

Thank you for Rodger to come to help! Quality services. Pretty quick work and a lot of good advices! Such a life saver!

Mary Cefalu

3 years ago

The repairman, Duane, was courteous and professional. He was thorough. He also came with all appropriate PPE.

Charlie A.

4 years ago

Best place for all your plumbing and HVAC needs thanks to you all. Thanks to Guy for an amazing job, I will request him in the future!!!

Christelle Lukrich

3 years ago

I am. Very pleased with the service I received. Jerry andhisteam of Angel and Jessedid a fabulous job.

Alan Aana

3 years ago

Edgar was very courteous and helpful. He explained all the options available. And my drains are now cleared.

Stanley M

3 years ago

Jerry and Adrian did a great job, very professional. One more happy customer.

yuchi94024

a year ago

Duane did a good job to replace the damaged pipe and unclog the drain pipe

Robert Juleson

3 years ago

Used them several times and always impressed. Eric was very professional and fixed the problem very quickly.

Earl Hartman

2 years ago

This was an emergency call to repair a burst pipe, so while it was not cheap, the work was done efficiently, quickly, and professionally.

Laura Langford

7 years ago

Professional, expedient, and on time. Did a great job of explaining the issue, and what the resolution would be. David and Phuong were great to work with!

Irina Mok

5 years ago

They are always missing apppintments. Charged $275 for de-clogging kitchen drain. Had to call back within a week to re-do the job.

Michael England

9 months ago

Is Jerry and his team did a great job

Kim Sanini

3 years ago

Excellent customer service and problem solving of my water heater despite the fact that my original appointment was not properly scheduled.

Cristin Boyd

3 years ago

Service person, Guy, was excellent in all areas. Definitely will use ARS again.

Louise Fortin

2 years ago

Edgar was prompt, professional, honest as well as informative and a pleasure to work with.

Michelle Mapes

3 years ago

Jeremy from ARS rescue rooter was on time, efficient, clearly explain the problem, and charge a fair fee to clear our main sewer line.

Ignacio Gonzalez

4 years ago

Very happy with the service your stuff is very professional Jay did an excellent work he was friendly and professional I highly recommend this company

Raymond Yan

a year ago

Very professional and hard working team. Did a good to solve a difficult sewage problem.

D

3 years ago

Had a leak on my water meter,Guy,came out took care of it,excellent customer service,would definitely use again....

Namching Young

3 years ago

Jerry did a great job replacing my sewer and helped with obtaining permits.

Pamela Breen

5 years ago

Great Service. He was efficient and did a good job explaining everything. And when he was done he left everything clean.

Kevin Lommen

2 years ago

After some research I discovered I was charged $1,380 to install a $300 toilet. These guys are a gouge. Beware.

night hawk Diaz

2 years ago

Came when they said and got the stoppage cleared really quickly. Jay was polite and very helpful.

Irene Wu

a year ago

Timely and effectively resolved the kitchen sink clog issues at a very reasonable price.

The philosopher's stone book

6 years ago

I have always had good experiences with rescue rooter of san jose and would recommend them.

Jennifer Hahamian

3 years ago

Enzo was prompt, polite, professional and provided outstanding service. Highly recommend.

Sheila David

2 years ago

Jerry and team did a great job fixing our sewer line. Thanks again for everything

Ann S.

9 months ago

Responded quickly to clog in main water line and quickly repaired.

paul g

a year ago

Great company! Professional and the employees are great! I’ll always use this company!

Po-Hua Chen

3 years ago

Jerry and Greg did a great job on installing our water heater!

Ellen Peterson

4 years ago

Jay was great. He explained everything and fixed my drain

Marilynmagruder

3 years ago

Jerry and Greg did great, good response time, safe work practice

Adele Eberhart

4 years ago

Friendly staff. Provide extra staff attention to get the job done promptly. Appreciate hot water back! Thanks

Brandon Pitta

4 years ago

Bruce totally shwooped in and saved the day for me with a burst pipe today. Went from no water to full service in less than an hour after arriving on site. Thanks Bruce!

Angela Hidalgo

2 years ago

Edgar and Jason were FANTASTIC! Professional and Polite! Thanks Guys!!!

Elvis Ahern

2 years ago

On time actually early. Very communicative about the issues. Would definitely recommend

Anthony Soito

3 years ago

Great customer service, propt courteous explained process step by step. Would recommend. Thanks enzo

Archers Oasis

3 years ago

Eric was wonderful got up and running ain't no time will recommend to others thank you

Club Paradise

3 years ago

Jerry was helpful and courteous. He explained everything very well

dan theman

3 years ago

Guy gave us great service and a perfect job. Cannot complain at all.

Sharon Tsakiris

3 years ago

Jerry and Lonnie did a amazing job. Highly recommend these two

Tina Rude

2 years ago

Quality work and good advice. Responsive to concerns. I have confidence in the repairs

Joy Roy

a year ago

Excellent service, quick resolution - very descriptive of all the possible issues

Jeannie Kwan

3 years ago

Jerry and Eric did fantastic job. I truly really appreciate it.

Rachel Summers

4 years ago

They were great, got the job done, and even got here early. Fair prices.

Larry Castillo

a year ago

Did a great job will hire again when I need a plumber

Patricia Aparicio

3 years ago

The service tech Enzo did a great job and was very professional

Jason Giles

3 years ago

They showed up on time, and were very courteous and professional.

Billy Florentino

4 years ago

They did an awesome job. Fast and reliable service!

Chris Nordlinger

4 years ago

Great work by Richard to save our Sunday! Professional all the way!

Sunny Sunhang

5 years ago

Wish I would have read their Yelp Reviews prior to hiring them!!!
Beware of the nightmare of your life!

Cody Crawford

4 years ago

The service was fantastic. On time and knowledgeable service technician. Juan was the best!

MARy Boettcher

3 years ago

Edgar have excellent knowledgeable service. No pressure. Warm personable person

钱玮

3 years ago

Jerry and braulio installed an water heater and did a great job

Choonsu Park

3 years ago

Jerry did a wonderful job and I really appreciate that.

James Dixon Jr

a year ago

It was all good polite and fast service.

Stefano Concina

a year ago

Nice guy, respectful and efficient. Cleaned up after himself

Bravo Ruiz

a year ago

Thank you very pleased with your service

P Charette

3 years ago

Jerry and Greg were just great. Thanks for everything.

Peter Robinson

2 years ago

Great job! Very honest and did good work.

Lixing Huang

3 years ago

Pretty professional service. Fix my leaking disposal as well as clogged sink.

Sarah Diaz-Bastin

3 years ago

Wonderful professional courteous knowledgeable service. Would recommend anyone

Robert Grimes

3 years ago

Very quick, informative and professional.... reasonable cost.

Allan Raish

3 years ago

VERY professional. VERY knowledgeable.
VERY confident my problem would be solved.
Thanks Charlie‼️‼️?

Victor Tsaran

3 years ago

Mike was beyond fabulous! Approachable and professional!

Lizette Castaneda

3 years ago

Carlos and the other guy were so friendly and helpful!

Cheng Tan

3 years ago

Quick work and nice attitude! Thank you Jay !

Steve Anderson

4 years ago

Great prompt service , curtious and completed aperfect job

Jon Cassin

4 years ago

The last 3 times they have been more that 3 hours late. Not using anymore.

Boris Renski

3 years ago

Efficiently and quickly fixed a very complicated plumbing problem.

Linda Hunt

3 years ago

Very quick response! Work completed in sooner than I thought. Thank you!!

Gabriel Martinez

a year ago

These guys get the job done efficiently.

Glenn Queen

3 years ago

On time, reasonably priced, skilled and friendly technician.

Camille Longley

a year ago

Jerry did a great job!!

Viktor Mikhailov

3 years ago

Excellent customer service and work what they done!

Yuli Lyman

2 years ago

Jay is very knowledgeable and professional.

Roger Kokores

2 years ago

Very informative and easy to work with great service

Kim Salazar

3 years ago

Jerry & Greg were awesome!

Wei Zhang

3 years ago

He is awesome - knows what he is doing !

sharon brya

2 years ago

My sinks are draining fine now.

SJ OK

3 years ago

Edgar did a great job!

Raul Banuet

5 years ago

Very polite and thorough inspection and assessment of the problem.

Natia Seegars

3 years ago

Rafael was very helpful and knowledgeable.

ADOLPH FRAUSTO

3 years ago

Very personable and helpful service personnel.

Andrew Palmyra

4 years ago

Edgar was very informative and very professional.

Patty Luppino

3 years ago

Guys knew what to do and were communicative and friendly

Mark Van Epps

4 years ago

Problem solved and persevered late into the night. What a lifesaver

Nancy Ellen

4 years ago

Fast. Clean and professional couldnt ask for more

Terry Fowler

a year ago

Well experienced and efficient.

Diana Wu

3 years ago

Very professional-thanks Jerry!

Michael Hansen

3 years ago

Excellent service from Enzo

Damon Obrien

6 years ago

Great place to work

Ali Iranmanesh

a year ago

Quote was high

Joshua Yang

2 years ago

Good service.

Adonnis Graves

6 years ago

Great techs!

Deborah Bell

2 years ago

Great service

Weifeng Shen

3 years ago

Great job!

Wenge Wu

3 years ago

Excellent job!

Alma Duarte

3 years ago

Great Service,

sujatha b

3 years ago

Jerry and Braulio

Ghost Ghost

3 years ago

Awesome Technician

Julia Li

4 years ago

Fast, professional, ?

Greg Clock

3 years ago

Efficient. Knowable.

Yi-Shin Shih

3 years ago

Friendly people

Federico Orsi

a year ago

Mikie Negrete

4 years ago

Andy Sunny

2 years ago

Lord Chukz

5 years ago

Ken Liu

3 years ago

Lisa Bergamo

2 years ago

Jennefer Jones

a year ago

Marilyn Cartwright

a year ago

Amy Nishikata

3 years ago

Linda Mallory

4 years ago

Thomas Thorpe

3 years ago

Melanie Herrera

3 years ago

Steven Wagner

3 years ago

Murthy Vedula

3 years ago

Trey Decarlo

2 years ago

Chuck Dorcich

2 years ago

John Hsu

2 years ago

john staudenraus

3 years ago

Scott Heirigs

2 years ago

debbie storek

a year ago

John Scott

a year ago

Mike Wong

a year ago

Debra Whizin

a year ago

Bob Riskin

2 years ago

xllm3llx

3 years ago

Todd Porter

a year ago

Sarah Clyne

4 years ago

judy lazarus

a year ago

MK Hunter

3 years ago

Scott Moring

2 years ago

Kiley Witt

a year ago

Deborah Carpenter

3 years ago

Tao Lin

3 years ago

TheHerm14

a year ago

ROBERT Harding

3 years ago

George Ramirez

3 years ago

Claire Bokor

3 years ago

Mark Egbers

3 years ago

Nuannuan Zhou

3 years ago

Greg

4 years ago

Chihui Tsai

3 years ago

Alice Woo

3 years ago

Sunhwa Jung

3 years ago

Michael Osler

3 years ago

ignacio caroselli

a year ago

Julia Moran

3 years ago

Laura Pitchford

2 years ago

Devi Ramanan

3 years ago

Theodore Lamour

a year ago

Mimi McDonald

2 years ago

Vera Shinsky

a year ago

Earl Smith

a year ago

Matthew Spangler

2 years ago

Katherine Mason

4 years ago

tom munson

3 years ago

TORINO

2 years ago

CRAIG DELANEY

a year ago

Richard Brookner

a year ago

Harry Clayton

2 years ago

Thomas Wu

2 years ago

Mike Mantelli

3 years ago

Poppy Haralson

3 years ago

Mark Beckstead

3 years ago

William Courtney Jaffe

4 years ago

Franz Parinas

a year ago

Esteban Cruz-Hernandez

3 years ago

Wayne Fisher

3 years ago

John Tijiboy

a year ago

Ingdan Li

2 years ago

Lynn Ferris

2 years ago

Duncan Curry

2 years ago

Santiago Libreros-Pinot

a year ago

Mantha Stevens

a year ago

Perry Bertsch

2 years ago

mehdi mortazavi

2 years ago

Cheryl Mitchell

3 years ago

Bob Battaglia

3 years ago

Patricia Cardenias

3 years ago

Tzu Teng

3 years ago

Alise Levine

2 years ago

Charlatte Frappuchino

4 years ago

Ross daSilva

3 years ago

Tomas Van den Hauwe

8 months ago

Kenneth Lindenmuth

a year ago

Deb DeMartini

3 years ago

Tincy Vellian

3 years ago

Amy Ho

3 years ago

Julialin8

3 years ago

Sam Shamouilian

2 years ago

Val Kofman

3 years ago

Lee Jae Young

3 years ago

Gurmin Johal

4 years ago

Curtis Wallace

2 years ago

Christine Chase

3 years ago

Yanchun Yang

3 years ago

Joanne Bravo

4 years ago

Lien Tang

3 years ago

C Hernandez

2 years ago

Elaine Bryant

3 years ago

Yvonne Carroll-Williams

3 years ago

Diane Wachs

3 years ago

V Julian

3 years ago

Shauna Borden

2 years ago

Mahin Sotoudeh

2 years ago

Kevin Wrangel

a year ago

Megan Jin

4 years ago

Moha Skalka

6 years ago

Repairs 831

2 years ago

Scott Brittle

2 years ago

A T

a year ago

rueben pena

a year ago

Yoshi Chai

3 years ago

Shen Hsinya

a year ago

Mark Dav

2 years ago

Laura Di Francesco

3 years ago

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a year ago

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3 years ago

Eileen Giammona

3 years ago

Florence 'Wong' Ow

2 years ago

Isaac Taylor

3 years ago

michael silva

a year ago

YM YM

3 years ago

Linda Matar

3 years ago

Mark Rainforth

a year ago

Michael Mathiesen

3 years ago

Nicholas Lundmark

a year ago

ARS/Rescue Rooter Plumbing Sewer Drains