Best Replace Fixtures in Omaha NE

This business is connected to NxtGen Plumbing. Although I called NxtGen for service, they sent me confirmation texts as 'Southside Plumbing' as well as answering the phone by saying 'Southside Plumbing so I want to make sure the MAJOR problems they create are transparent...
If I could give this place 0 stars I would. Please be cautious when using this company as they will take (A LOT OF) your money without fixing any of your problems.
The first problem arose when I initially called to schedule a technician to come to my home. The secretary was kind but she told me she didn't have the schedule in front of her and that she would give me a call back the next morning. I NEVER received the phone call so I called back myself, I was scheduled for the next day between 12-4. I received a phone call from the technician the day he was supposed to come around 3pm. He told me that he would have to charge me over time if he arrived at 4 as this would be after working hours. I told him I would just elect for the next morning to avoid additional costs, and what's one more day without hot water.
Well, the technician was unprofessional as he not only showed up an hour late, but he charged me for that hour in which he was looking for a part that he couldn't find. When he finally arrived at my house, he sat in his work vehicle on a personal call (he told me it was a personal call) for at least 10 minutes (time I was paying for). He then proceeded to replace a thermal coupling (something I could have easily picked up down the street) and left. LOW AND BEHOLD, still no hot water.
I am an understanding person but this is where it sent me over the edge, I called back to obviously have someone come back to FIX THE PROBLEM THAT I PAID FOR. The secretary told me that she would call me back tomorrow for 4 straight days. Four days, they purposefully put me off for what? Finally, when I begged to be put on the schedule 3 days out, they told me that they can't get me in until the following Monday. That would mean they didn't come back to fix the problem 10 days AFTER I paid them to fix it the first time....
This place will ROB YOU AND NOT FIX YOUR PROBLEMS AND THEN PUT YOU OFF SO THAT THEY DON'T HAVE TO COME BACK.

Best plumbers in town hands down. Very professional and caring guys. I have seen them digging a hole 8 ft deep in the middle of the night to restore water service for a retirement home full of old folks that needed that service badly. Big Birge responded to save the day!.

If you aren’t calling A&A Plumbing & Drain Services for your plumbing needs, you’re doing it wrong. Prompt, courteous and professional. Had a water heater and softener installed and we couldn’t be happier! Great guys, great service!

Roto Rooter arrived on site quickly after my call, and set to work to quickly remove the problem, Adam (1473) did a great job in explaining what he was doing and getting the job done. He had a very positive attitude and displayed pride in his work. He contacted the sewer line examiners, after clearing the overflow and waited until they arrived on site. His professionalism and expertise were wonderful.

THIS GUY IS A SCAM! Charged $390 for 10 mins, then left & had same situation. Said he would be back in the morning & never showed! New plumber charged less than that for weekend hours & was there 2 hours! Got on the BBB website & sounds like this is what fernando does! YES REFUND THE MONEY! You said u would come back the next day & never did! If it is the only person u did it to u know who to refund & if u did it to several u should refund them all!

Very good, professional service.

Impressive on estimates and quality of work is awesome

They did good work on a timely basis.

Chris came out right away and fixed the problem quick. Explained everything he was doing and was very professional.

Quick, and responsive with same day service to fix a shower that would not turn off. The guys were professional and did a great job. I highly recommend Two Men and a Snake. Thank you fellas!!!!!!!

I've used Tritz for multiple small things in my old house (leaks, water heater, etc...). Yesterday I called about a leaky outdoor faucet, same great service again.

Avery was fantastic! Great job! Nice guy!

When asked to wear a mask due to 90 year old residents, Monte than asked why I did not also have a mask on in my own home? Had a leaking faucet that needed to be replaced. Purchased a faucet from Menards to have Monte install. He looked at the item and told me it was a piece of junk trying to up sell me a Moen faucet instead? Monte than told me when my new piece of junk leaks not to call him?
I will certainly not! He has serviced this home for years but he never met me before. If this is how he has been treating my family all these years it has now stopped!!!

When I called them I asked if they could repair R/O machines, she assured me that they could. Two men came and spent an hour trying to sell us a new system and trying to tell us we needed to replace valves that where rusted and a leak that had been repaired 10 years ago but couldn’t even replace the filters on the system. They charged us $125.00 and did nothing. The next day we went to a place that carried supplies for plumbing and the guy looked at a picture of the unit and gave us the filters and a wrench to replace them and we did it ourselves. Do not use this company there repair men know nothing.