Best Need Plumbing Services in Omaha NE

Paul installed backflow for sprinkler system-very easy to work with- did a nice clean job

We purchased a home roughly 6 months ago, and couldn't help but notice the water pressure was terrible. The home also has a lot of fancy equipment installed by previous owners (water softener, whole house filter, reverse osmosis system), so I was concerned trying to figure out the issue was going to be an ordeal.

Fortunately, it couldn't have been easier! Terry from Micro Plumbing came out, quickly diagnosed the problem, made a repair, and we are now in water pressure heaven! He also patiently explained to me all of the equipment we have, what it does, and how to maintain it. Fast, knowledgeable service at a reasonable price. What's not to love?!? Micro is our new go-to plumber for sure!

About a week or so ago, I noticed the sink in my upstairs bathroom was draining slower and slower . . . pretty much by the day. So after perusing the listings on Google, and after many attempts at other services, I came across this company. I told Bill, the owner, my issue and asked how much to fix it. He told me it would be 75.00 + tax which would make it about 80.00 and some change, but he could not get to it until the next day which was Wednesday. I set the appointment for Wednesday at 2 pm. Wednesday morning Bill called and said they were being held up by a big job and he would have to push my appointment back to 3 or 3:30 pm. I agreed to this. SO FINALLY AT 4:35 pm, one of Bill's employees shows up, I showed him to the sink and left him at it. About 30 minutes later he comes downstairs and asks me if there was any extensive work done previously on the upstairs pipes. I told him yes about 5 or so years ago, there was some pipes replaced and they had to open the wall in my bedroom to do it. He tells me that he couldn't snake past a point in the piping because of some kind of blockage or sharp turn . . . SO I WOULD HAVE TO GET A PLUMBER OUT TO POSSIBLY OPEN THE WALL AGAIN IN ORDER TO GET TO THE ROOT OF THE CLOG! I stood back and looked at him and asked, Aren't you a plumber?, he says, No, I'm just a drain guy . . . So I asked him was the sink still clogged, he said yes. So I went back upstairs and sat in my room while he gathered his things, after he wiped up whatever mess he made in the bathroom.
Unbeknownst to me, there was a 50.00 service fee, he didn't charge me the extra 30.00 since he wasn't able to get the drain unclogged. THANKS!!! So I paid 50.00 for this guy to show up over 2 and 1/2 hours late, further clog up the pipes, leave dirty brown water standing in the sink (which he could've taken the pipe off and let the crap drain into a bucket and then dump the bucket into the toilet! But I guess that would've been too much like right!) And then to make matters worse . . . HE'S JUST A DRAIN GUY?!?! When somebody shows up to my house with PLUMBING written on the side of the van, I EXPECT A PLUMBER! And instead of ME having to call somebody else . . . why didn't he call his boss and ask him to come to the house to further assess the situation?!?!

I called Bill, told him I was not happy at the virtual non-service I got, and the mess that was left behind, not to mention that I felt like I paid them for nothing! Also upset that now it is up to me to get ANOTHER plumber to come out and fix what they didn't fix. At first he sounded as if he were going to come out, but I told him I wasn't at home because I had to be somewhere at 6 pm, and that I wasn't happy about his guy being late either. In the end Bill half-way apologized and said he would say something to his guy about leaving a dirty sink with standing water. I also told him there was no discussion of this 50.00 service charge. He told me that he should've charged me the full 80.00, but since he didn't get it unclogged he only charged me the 50.00...

NEVER AGAIN!!!

UPDATE:

Roto-Rooter was out here this morning, he too was a drain guy. Difference between him and this clown organization from yesterday? He didn't charge me for not remedying the clog, and he didn't leave a mess!

I called Bill and told him I wanted my money back, because there was no previous talk of a service fee, and the aforementioned regarding Roto-Rooter. This fool had the nerve to tell me (without ever stepping foot in here), that my pipes were not up to code, and something about his guy not being able to go through the toilet to unclog the drain. I asked him just how in the hell he came to that conclusion? He says because he's been doing it 20 years ..............

I again demanded a refund, he refused, I told him I hope that's the last 50.00 he ever gets, I'm calling the BBB, and he just might end up on the news!

YOU WANNA F WITH MY MONEY? YOU WANNA GO HARD?! WATCH THIS!

FROM NOW ON . . . I ONLY DEAL WITH NATIONAL CHAINS OR LARGE LOCAL COMPANIES!!!

Matt was on time and replaced an outside faucet worked with me telling me my options very professional did a great job!! I will use smithbros again.

The hot water handle of both bathtubs either leaked or didnt work at all..

Two other conpanies had offered estimates for three times as much...saying the entire hot/cold set had to be replaced .and must
Break through the wall.

Ray was able to fix the situation by replacing only the valve stem that leaked...in each tub.
. .no demolition needed and one third the cost.

Both Jared and Brandon did a fine job and solved the problem.

Quick to get to us. Very polite gentlemen that worked on our home. Reasonable pricing and effective solutions.

I loved using Big Birge Plumbing. They were timely and professional.
We have used them for unplugging a drain to moving the laundry upstairs. The art of their plumbing they put in was AMAZING! Probably my favorite part is getting a picture/bio of who is coming to my house before hand. It really puts me at ease.

Integrity was amazing! very professional, on time, knowledgable, and accommodating. I had a difficult shower faucet valve replacement and the tech knew exactly what to do. It turned out great! Would 100% recommend!

We have used them for many years for preventative maintenance as well as any plumbing needs that may arise. Super professional and knowledgeable- fair pricing and quality of the work keeps us coming back!

A great experience will be using them from now on. I highly recommend A&A Plumbing

Holland was awesome showed up super quick and got the job done fast if I could give more than 5 stars I would! He was excellent!

Got same day appt for HVAC repair

I had a water pipe burst due to the cold weather that came in December 2022. Dana, the plumber, came out to fix the pipes. He was very personable and delivered 5 star customer service. He also had the issue fixed in two hours with a very reasonable bill. If you need plumbing assistance call this company and ask for Dana. I can't recommend him enough for his service and professionalism!!!

Fernando was very good at his work. He was on time his rates were reasonable and the work was superior. I will hire him for all future work

Bradd and Ethan came out to address a couple perpetual plumbing issues we were having with our hot water and flow. The service, knowledge and respect they delivered was fantastic. While diagnosing the problem and anytime an issue was uncovered, I was shown, informed and educated as to what was happening and provided a solution. Once the problem was resolved and work was complete, everything was returned to the way it was, if not better. The professionalism, open communication and knowledge go a long way in alleviating any worry of being taken advantage of. I would, without reserve, recommend and use this company for any future plumbing needs. Thank you American Rooter!

Very positive experience from beginning to end. Monique was fantastic on the phone and super efficient and kind. Matt came out on a Saturday night to address a leak we had and was quick, thorough, and professional. This was the first time we’ve used this company and definitely will call them in the future.

Chris was quick to respond to my inquiry, and very responsive to install a new water heater. He was professional and left the room cleaner than when he arrived. I would highly recommend!