Description
When you need high-quality furnace repair and plumbing repair service in Omaha that offers long-lasting results, get in touch with the local experts at aksarben ARS. We offer emergency furnace repair service and emergency plumbing service for your family's comfort. Your HVAC technician can fix any issue, including heating systems, thermostats, air handlers, heat pumps, dehumidifiers, and air cleaners. If your heating unit needs to be replaced, we provide affordable HVAC installation service too. Our plumbers are known for drain cleaning, but can also perform sewer line repair, water heater repair, water softener repair, toilet repair, sump pump repair, or garbage disposal repair. We're standing by to restore comfort to your Omaha home.
SERVICES
A/C filter replacement, A/C system dismantlement, A/C system maintenance, A/C system repair, A/C system vent cleaning, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Portable A/C services, Repair HVAC, Thermostat installation, Thermostat repair, Annual Inspection, Full Service Plumbing, Indoor air quality, air cleaners, annual maintenance, burst pipes, heat pump maintenance, plumbing inspection, water softeners, water treatment, whole house water filtration, A/C preventive maintenance, Ac Tune, Annual Maintenance, Burst Pipes, Clogged Drains, Commercial Maintenance, Commercial Service And Replacement, Cooling And Heating, Drain Lines, Equipment Replacement (Free Estimates), Heat Pump Systems, Home Inspection, Home Plumbing, Hvac Construction, Mini Split Systems, New Furnace, Remodeling Services, Residential Maintenance, Smoke Alarm, Tankless Water Heaters, Video Camera Inspection, Water Damage, Water Dispensers, Water Filters, Water Filtration & Conditioning, Water Filtration Systems, Water Softeners, Water Supply, Water Treatment, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair,
Reviews
Rodney Crawford
3 years ago
I needed to have my air conditioning unit moved so that I could have a concrete pad poured in the area that it is located. Jake came out and disconnected it and moved it where it would be out of the way of the concrete crew. It was a cold, blistery morning when he was at my home so it couldn't have been pleasant for him but every time that I would check to see if I could help or if he was ok, he would assure me that everything was going well and I never seen him without a big smile on his face. Upon completion of the concrete work and curing time, another very nice young man by the name of Scott came out to put the unit back in place and got it all hooked up for me. I've used Aksarben for my furnace and air conditioning and would recommend them to anyone who is looking for prompt, complete, professional work by a crew that is polite, considerate and competent which seems to be harder and harder to find.
DeAnna Wolfe
4 months ago
Got same day appt for HVAC repair
If you have to use them I wouldn’t recommend anytime on the weekend or emergencies. I called yesterday for a water leak from my main shut off valve. Water was coming out pretty good. After hours service told me someone would come out for a quote. I verified that they would fix it that day “oh yes they will give you a quote and you can decide if they fix it that day” verified they would be out that same day..... well needless to say thank god I called someone else and got it fixed 24 hours later I finally heard from them to have someone come out and look at it. So if it’s an emergency I would call anyone but Aksarben.
Keith Swarts
7 months ago
Justin Fuller performed the service. He is very competent, very knowledgeable and very personable. The experience is rated at a 5*.
Philip from Aksarben ARS did an absolutely fantastic job fixing our air conditioner!We tried to turn our air conditioner on prior to an upcoming hot day and it worked for a couple of minutes and stopped. Philip came on time to find the problem. He checked everything out and went up and down stairs many times, making sure things were right. Eventually, the problem was found and fixed. I highly recommend Philip from Aksarban ARS to fix any problem you may have with your air conditioning problems! Thank you Philip, the air conditioner works perfectly now.
Austin Peterson
4 years ago
Tanner Schlapia was professional, friendly, and thorough. He made sure to explain important details and answered any questions I had. Definitely happy with my Aksarben ARS experience so far!
Richard Cantril
3 years ago
Michael P. at Aksarben ARS is the service professional you want to get when something goes wrong and you need help. Mike helped us diagnose a heating problem in our new home when we suddenly lost heat and the weather got cold. Not only did he solve the problem but he also put in the extra effort to educate me about how my major systems work. His recommendations were very helpful as I plan investing in improving my home.
Larry Jepsen
7 months ago
Matt was very professional, explained the current condition of system and the required repairs required along with the cost of the repairs. Took the time to contact the office to set up a required follow up appt.
Vickie Kious
8 months ago
The technician was friendly and professional, he answered my questions without talking down to me - always a plus! I will be calling them again.
In the initial visit Eric came and was not qualified to do what I'd requested so I had to wait 3 days for a licensed plumber. Brian came out and complained about the mess Eric had left. Brian did not give me a straight answer if he could complete the job. When I asked to stop beating around the Bush and tell me yes or no, he wouldn't. I said it seems that you don't want to do it. He finally confessed and left extremely quickly. Mind you he left my drain under my sink open and did not reattach the p trap. EXTREMELY unprofessional.
We had an amazing experience. Michael was very thorough and explained what was wrong, why it occurred, and how it could be fixed. We will be returning for all our future HVAC and plumbing needs.
Benjamin Pearson
3 years ago
Phillip did a great job of finding the problem. While this having to be the 2nd time in 50 days a call was needed, Phillip made sure I was taken care of and the problem with the AC didn't continue. Next appointment I have I will request him as my tech.
Jay Rhubottom
3 years ago
We have had Aksarben ARS plumbing out a few times as we are selling our house and they have done an amazing job! We had tried a few other places over the years, but once we had Aksarben out, it was clear we didn't need to try another. Damien, Noah, and Marion were very professional, explained everything, and didn't try to just make a buck. That relieved a lot of stress!We will definitely continue to use Aksarben ARS for our plumbing and HVAC services as we move across town! Thanks!
Bernie Krejci
4 years ago
Tim and Anthony were very diligent while installing my new HVAC system. Yet they were still friendly enough to answer any questions I had for them. They explained what I needed to know to operate the system and left their work areas spotless. I would recommend them and AK SAR BEN to anyone who asks me about my install.
Lucas M from Askarben was fantastic. He found a bunch of random metal in my ducts that could have led to a costly repair during my annual tune up of my heating system. He was very professional and very nice to talk to and walked me through step by step of the process to ensure I was educated on what was happening. Thank you!
Macke Brothers’ Soccer
4 years ago
Our technician, Eric, was awesome! Very thorough and honest. We bought a new unit from David. David explained the process in depth and didn’t try to up-sell us, which I appreciate. We would definitely use Aksarben again.
Tony Forsythe
3 years ago
Nick was very thorough on his work, being on time (even early), left everything the way it was when he came. He was respectful and answered all questions asked. Starting my second year on the home warranty program will keep it with service person that do a great job like Nick.
Benjamin Norton
a year ago
Brian was friendly and easy to work with. He communicated well and did a good job overall.
Melissa Drueppel
3 years ago
Dave helped us get exactly what we needed and Scott did a great job with the install!! Thank you for helping our family! Amazing, honest people who truly care about customers!
Christy Hicks
3 weeks ago
My technician was very friendly, thourogh and knowledgeable.
Casetin Lybbert
4 years ago
Cameron was the tech that came by, he was great, he was thorough, answered all of my questions so I could understand. And he gave me multiple options of what we could do to fix my AC. He gave me tips in how to maximize my ac unit myself instead of paying top dollar for someone else to do the same easy thing. I give them 2 thumbs up!!
Denton Weimer
7 months ago
This company saved us (literally) and shout-out to Noah. This guy was awesome, super knowledgeable and passionate about his job. Noah, not only did you save our family from freezing, but you were empathetic towards the situation. Aksarben, you guys have a great tech on your hands. I'd say do everything in your power to keep him on board. Also, thank you, thank you for getting to us so soon right before the holiday it means a lot to my family and I that you guys made it a priority. I will definitely be using you guys in the future and telling everyone about how great you guys are.
Pegeen Reilly
a month ago
I was so grateful to Aksarben for coming out in less than 24 hours, quickly diagnosing the issue, and having the exact part needed on hand.
Brandon was outstanding! Answered all of my questions and was extremely friendly. Walked me through al of my options and made sure I understood everything completely. Thank you for all of your assistance. Awesome job!
Tyler was very easy to work with. Answered all my questions. Did excellent work. Would recommend to anybody!
Phil solved our problems with the humidifier water pPanel replacement (not completed by previous tech at time of annual furnace check), drain hose that was partially plugged and at my request validated that our furnace filter was installed correctly. Quick and efficient service. Good job Phil.
The service given was absolutely wonderful, the gentleman was so kind and helpful and explained everything to us so that we could really understand what was wrong with our furnace and air-conditionIt was very nice having a kind, thoughtful person that you felt you could trust his word and wasn't making things up!We felt he was very honest!
Arrived on time. Completed removal of old faucet and installed owner provided faucet all within 60 minutes.Cleaned the area upon completion.Price was extremely competitive and well worth it.Highly recommend this company.
Crystal Albracht
4 years ago
I have been a customer of Aksarben since they installed a new furnace and air conditioner several years ago. They have ALWAYS been very professional and willing to explain details to me. The technician that came out today was very helpful. He suggested an ultraviolet install which I definitely plan to get as soon as possible. I never knew this feature existed! As I'm getting older, it is so important to me that I do whatever I can to preserve my health. This ultraviolet light that would eliminate mold and mildew in my vents would be AMAZING! With my service plan, it makes it cost a little less too. I definitely recommend Aksarben to all my friends when they ask. I'm so grateful that these services are available from such great people. I cannot say enough good things about Aksarben! Keep up the great work and thank you so much for all you do!
Brenda Philpot
5 months ago
Very happy with your service. Brian Rhodes took care of my heating system maintenance. He was excellent and very professional. I recommend ARS and will be using you for all my heating, air-conditioning and plumbing needs. Thank you, B.P.
Thomas the technician was outstanding. Very professional, very thorough. Had a hard time scheduling maintenance covered under service program. Set appointment 2 months in advance then the week of service I am asked to reschedule for a month later. Got it done though so appreciate that.
Bob Arsenault
10 years ago
Northstar M was the most thorough HVAC Tech we have ever had work on our system. He was very professional and was great at explaining the details of what the specs of our system was.He was very courteous and took his time to ensure the maintenance on our unit was just right. We ask for him by name to have any maintenance done on our furnace or AC unit.
Explained everything in detail. Was patient with questions and comments. I am very grateful and feeling like I discovered one of those I know a guy places. Michael Patomson made a very good impression on me and I apologize to him for having to earn that. AAA+++
Mike was the tech that came to my house. He was courteous, thorough and did not leave a mess. Very satisfied with the service I received.
Chris Bouza
11 months ago
This review is for fry technician who visited my home, not Aksarben ARS. Matthew was an excellent tech. He went out of his way to help me troubleshoot some hot/cold spots in a 103 year old home. He has retained me as a customer, purely by himself.
Lawrence Wilson
a year ago
Crew was early, had a positive attitude, and got right down to business. At the end of the day, the crew maintained a good attitude and were through with the walk thru of my new Furnace and AC.......Heating maintenance guy was thorough courteous. Helped me understand why the contact is such a good value..11/24/2021...even recommended a good time for AC maintenance.
Calvin Troutman
3 months ago
Don't have any complaints with any service I have recieved.
We had a great experience with Aksarben for a plumbing issue. We had a horrible septic backup and we had to remove a toilet to get it fixed. We discovered the pipe work was very old and we were unable to install a new toilet ourselves. Aksarben came out after everything was cleaned up and was able to install a new toilet. The work was great, the customer service was great, and the price was very reasonable for the quality of work. We will definitely use Aksarben again.
Kathleen Rawson
9 years ago
Jeremy C. did an excellent job on the Winter tune up. He's very easy to talk to, very professional. I asked about my current filter and told me the filter the filter have now is good, but there is another filter to consider. I told him I would think it over. I want to have him come back for the Spring tune up also.He is a very nice person. And a real asset to Aksarben/ARS.
Natalie Adkins
a year ago
Our technician, Brian, was not only professional but also extremely helpful as he explained the various components of the service and work recommended. He answered all my questions and he sent me the pictures he took of the components replaced and the ones to watch between now and our next scheduled maintenance. I was very impressed with his technical skills and his customer service abilities. I’ll be requesting him for future maintenance calls. I highly recommend.
Michael Cummings
a year ago
Brandon did a great job with Aksarben! He was very thorough with his check of my system and maintenance. He answered all the question I had and was very knowledgeable. Great service all around!
Bryan DeWilde
2 months ago
Same day service which was great. No floor protection and slightly damaged stair tread trim moving equipment which was not great.
The service tech Brian was personable and explained all details of the routine service and also the replacement of a whole house humidifier.
Sue Barnhart
10 months ago
Brian was prompt, polite and did an excellent job of explaining the results of the maintenance check. I understood the information he relayed instead of just hearing 'a bunch of words'. Would request Brian again.
Jorge Carreon arrived on schedule and was extremely polite and professional. When the inspection was finished, he gave a complete explanation of what he found and what was done. I was very impressed with this service call and Mr. Carreon.
Justin was very professional and honest. I appJustin not trying to sell me a nex unit when mine is only 12 years old
Kristen McCall
2 years ago
Sam came out to help get our kitchen sink unclogged. They gave me a courtesy call about 20 minutes before he arrived. He got here, figured out the issue, and quickly got to work! It didn’t take him long to fix the clog. He was very nice, professional, and courteous. He wore his mask the whole time and shoe covers to prevent tracking in snow and mud. I am so very appreciative! The kitchen is a very important part of our house and that includes the sink! Thank you thank you so much! Will definitely be calling them again in the future if needed. :D
Kodi Williamsen
a year ago
I ordered the $99 mainline drain special w/complimentary camera inspection, which is advertised on TV and online. My spouse and I ordered this for our first home we just purchased, as other friends of mine recommended this type of service as new home owners. Nothing was wrong with our plumbing, this was a preventative measure to inspect the mainline for any issues. Technicians show up, before they even evaluated anything, they said it was actually going to be $299 + $55 service fee. They couldn't even legitimately explain why they advertised it as a $99 special. I refused service, as this is a deceptive and illegal business practice. They charged me a $55 service fee just for showing up, even though no service was completed at all, then threatened it would go to collections if I didn't pay the service fee!! Called them back after they left and said it should have been $99, and that sometime next week their manager would call me back. Extremely unprofessional and deceptive, I didn't expect this experience at all, very unhappy with this company. I am considering escalating this to the BBB and local/state consumer protection agencies.
Scheduling, and Upsales were the only issues with this appointment. Made appointment months ago, and was called the day of to move out another month or two.
Wayne Crocker
5 months ago
I have a service contract with AKSARBEN. Was told I needed to replace my furnace and a it presented a safety hazard. Requested a 3 year history of my account inspections in order to file for a Home Owners policy. I've been delayed (4) times and have not received copies of the the inspections performed. It's been over a month now.
nathan settles
a month ago
Technician was good at explaining our options. He took the time to check to see if we were still under warranty. Very pleased with his professionalism.
Shawn Scranton
6 months ago
They were on time, explained everything as they went along, helped me save some money in the long run. Very knowledgeable and friendly
Barnett Jordan Jr
4 years ago
I have used their services for HVAC, and Plumbing. Both experiences were great in the sense that the issue was not only fixed, but education on preventative maintenance. I was not pressured into an up sell in either situation.
Cyndi Muhlbauer
2 years ago
They installed my water heater. When I decided to sell my house, I found out that they pulled a permit with the city to install the water heater but never closed it out.I've been calling them for the last 3 weeks asking for someone to contact me so we can get the permit closed out and I can move ahead with selling the house. I get a lot of excuses but no calls back or help fixing this. It's frustrating as they were paid to do a job they won't complete. Their stonewalling makes me concerned about the quality of the job they did and it meets the city's code. I don't recommend using them.
Aretha Cannon
4 weeks ago
The tech did a great job explaining the problem. He fixes the problem in a timely manner. Very nice gentleman
I am having carpet installed and the temperature needed to be higher than I normally keep it. The second day I increased the heat the furnace kicked an error. I called Aksarben and explained my situation and they had a tech there within an hour to diagnose and address my issue. Everyone I dealt with was responsive, understanding, courteous and professional. I have had a service contract with Aksarben for many years and plan never to switch to anyone else. They do a GREAT job.
Michelle Schmitz
3 years ago
Phillip and Brad were extremely professional during their visit. They were apologetic for having to come out the day after our ac had just been checked, even though they weren’t the ones to originally service it. I felt like their reexamination was thorough and trustworthy. Thank you for making things better.
Ariana Osten
6 months ago
My parents signed up for a technician to come do a tune up for their system. At the time of the service call, my aunt and disabled elderly grandmother were the only people home. The technician did not ring the bell or knock, he just walked right into my parents house. Which of course scared my aunt and grandmother because a strange man just broke into the house. He then proceeded to try to upsell my aunt for things that the system didn’t need after literally breaking into my parents house. I would never recommend this company to anyone. Only go with this company if you want them to try to upsell you unnecessary things and also BREAK INTO YOUR HOME and NOT APOLOGIZE FOR IT.
Nichole Caporuscio
3 months ago
Awesome service! They were professional, thorough and knowledgeable. The work was not rushed and all my questions were answered. Will be using again for future!
Matt #205, came to our home to do a 6 month maintenance check on our AC this morning. He was a delight to deal with. His expertise, winning ways personality, professionalism and patience was incredible!! My husband and I wish ALL service people could be just like him.Thank you, Pam (Humberstone) Gunderson.
Steve Troutman
2 months ago
Highly disappointed in Askarben ARS, and will never work with them again. I called at 8 am, and was told that I was placed on their appointment logs for the same day and to expect a call between 9 am - 3 pm when someone was on the way. No one called, at 3 pm I called back and checked on the status as to when someone would be out. They had no record of my call, when I asked if someone would come out they had to ask for manager approval to send someone out. They never got manager approval after waiting for over an hour. I would highly recommend Omaha Drain as they were able to have someone to my house within a few hours after my call even though it was so late in the day.
Carrie Nielsen
9 years ago
Northstar was very friendly and professional during my furnace service. He was efficient, yet took the time to describe everything that he was doing. His customer service was excellent; I wish I could request him again for my next service experience!
Kathryn Wonder
2 years ago
They were great! The sales person was extremely knowledgeable. The installation techs were friendly, knowledgeable, and efficient. The repair tech was awesome, he made sure all our questions were answered and the problem was fixed.. The whole experience was fantastic. I definitely recommend using them for your AC needs!
Charlie Gambrel
a year ago
Michael was the technician that serviced my ac unit. He was polite and knowledgeable and was quickly able to diagnose my issue and offered me a variety of repair options. Overall a very pleasant experience. Would definantly call Michael at Aksarben again for future issues.
Julia Sawtell
3 years ago
We have used Aksarben for years and have never had a complaint. They have installed both of our new furnaces, AC units and water heater and maintain all - along with the whole house humidifier. We have also used them for plumbing services. Their techs are ALWAYS on time, polite, thorough and efficient. Scheduling is easy, emergency service calls are promptly handled and their communication of arrival times are very helpful. Would not hesitate to recommend their services
Payton Conrad
6 months ago
William gave me all my options on repair, was very honest about the good and the bad, and made sure I had all questions answered not only about the current problem but about all my hvac questions before leaving. When I asked about a service he didn’t provide he gave me the number of a recommendation for someone who does. Highly recommend him for your hvac needs!
Catie Sherman
3 years ago
We had to call a plumber out at 10:30 at night due to a back up issue in our piping, he was very friendly and helpful. He gave us information on the service plan Aksarben offers to help save us money on the emergency call we had to make. Had the job done within the hour and made sure all was good and working before he was finished!
nurittin c tag
a year ago
Way too expensive service. Total 45 minute repair, $ 322.00 after 15 % discount and plus $ 49.00 service fee. They charged me total $ 371.00 for to replace 2 pieces 3 inch ABS pipe elbow and 3 pieces 3 inch X 4 or 5 inch ABS pipes. Total rip off !!!!!!! I won't recommend this company to no one
Michael Battaglia
4 months ago
Technician was very helpful. Explained tasks involved
Aksarben ARS are a very skilled and professional quality business! We are very happy with their service from estimate to tearout and installation. We are very pleased with Tyler and Noah's skill, quality and professionalism! Great people Great service Great team! Thankyou
Paige Steffen
4 years ago
Philip Williams did an amazing job taking care of our A.C. problem. He communicated the problem with me well so that I understood and was courteous of not tracking dirt throughout my house.
Gabriel Melissa Lieber
6 years ago
Responded within two days for a service request. Took time to clean and service both an AC and furnace. Corey explained everything and let us know what he found and options. Provide detailed information and options. Appreciate all the work.
Leslie Viehman
10 months ago
Living in an older neighborhood with a lot of trees and after one sewer back up experience about a year ago, we knew that our sewer line was not in good condition. When another, smaller, problem arose recently, we called Aksarben to see if they could help us out. They certainly could, but also offered to take care of our sewer line at the same time to minimize just how many times our yard would get torn up for plumbing. The estimate process was fair and the work began quickly. Despite facing a couple of challenges during the work making things a little more difficult than initially anticipated, the bid price was honored. Damien and Eric's team made a stressful situation much less stressful and handled everything with professionalism and kindness. They were knowledgeable, helpful, and I truly believe treated us the way they would want to be treated. As a bonus, they were great with our dogs and with our toddler who had a blast watching all the work being done! We highly recommend their team.
Brian Rhodes, the Service Technician, was very efficient in taking care of the problem of our AC unit. He also explained everything he did very well and went over information that was not told to us on the day of the install in January. We will definitely be requesting him for our future services.
Update: 9/29/21 - Had my fall furnace check and Lucas has been very professional and informative. Thanks again Lucas!Lucas did a great job. He told me things I did not know about my furnace. Very professional.Update: Lucas continues to impress with his knowledge and professionalism in maintaining my heating and cooling systems.
Rebecca Saef
10 months ago
Brian R, the HVAC technician, and O’Shae, the drain technician, were both fabulous. They were both extremely professional and knowledgeable about their specialties. I look forward to working with them again for our needs in the future.
Scott Botkin
4 months ago
Had a great experience - prompt, knowledgeable, and friendly!
Lucas B. did a great job installing our Air Scrubber! He installed the air scrubber in a very timely manner. He answered all my questions and did an excellent job!! I give him 5 stars for his work, helpfulness and professional manner!
Juan and Wayne were absolutely fantastic. Showed up right on time, super friendly, followed COVID protocols, worked hard and once completed walked me through the new HVAC setup answering any questions I had. Night and day difference in quality of work from the old system. Top notch crew!
I would to thank Aksarben ARS who came to our house to install the hot water heater, softener and furnace after the flood here in Valley, they are very professional in what they do and will explain in detail how they work, so you will understand how each one works!.If anyone who needs your service, I would highly recommend you to them. Thank you again Aksarben ARS for your help.SincerelyJim n Rena Schmidt
Brandy Schmidt
8 months ago
Every time we've needed a service Aksarben has done a great job of explaining what is being done, the following steps, and what choices we have, very professional employees.
Waiting for 12 hours for sbd come to the house to check cause our ac doesn't work. And the temp at the house is almost 90. Call at the midnight and I can understand there are not enough people but till lunch on the next day and still nobody come??. Yeah 24/7 service....
Maryn Korber
11 months ago
Called last week to make an appointment. Come the day of - no one showed up. I called, only to discover they did not make the appointment. From what I gathered an employee made a mistake because these people aren’t taking the time to train properly. I pleaded that since the error was made in house that perhaps they would want to correct it by sending someone. But she could not have cared less about my situation and was extremely rude. Perhaps they have a great service to offer but they need to highly reconsider the front desk staff so customers can experience that. We will not ever be returning to this business again.
Jason Williams
4 months ago
Very knowledgeable tech explained everything to me and gave me all my options.
Was giving my 4 year old a bath, and tried to turn off the water...no go, water kept running. After running and turning off the water to the house, I called Aksarben ARS. Spoke to the operator after hours who ensured me a call. Within 10 minutes, I got a call from Derek.Derek was in the middle of a job and told me it would be a while, no big deal as my fear of flooding my house was gone at this point. Derek shows up and diagnosis and fixes the problem within 15 minutes.Derek talked and educated me on how to fix this in the future and was extremely polite even after being out all day.Thank you Derek!
Cheryl Bramhall
5 years ago
Phillip Evans was awesome! He came in and fixed the pipe and provided me with lots of information about plumbing in the house. After talking to him, I actually signed up for the home maintenance program with Aksarben/ARS! I never expected to do that.Follow up: After visiting with Phillip, we decided we should buy a new water heater. We called up Aksarben/ARS and got it done. Phillip was the man who came out and put it in. He was efficient, knowledgeable and professional. Even though he was by himself to get the job done (including moving out the old one), I knew I could trust him to get the job done well. He did. His follow up is excellent and he goes the extra mile to make sure everything is perfect.
Jason sederburg
2 years ago
The pilot light on our water heater kept going out and water was leaking down the vent. I caulked around the vent on the roof thinking rain water was coming in that way but didn't get the water drained out of the vent. So the plumber comes and says the water is because of condensation, the vent must have a bird nest in it and that we need to call the hvac guys out. The hvac guy comes out drains the water out of the vent then goes to the roof and says my caulking was good so it should be fixed.Well it ended up it was still leaking water and the pilot light still going out. So I look into it more and turns out the pressure relief valve on the water heater was stuck shut. I replaced the valve and that fixed all the problems.I don't blame the hvac guy for not fixing it because it seemed good and he didn't charge us but the plumber should've made sure everything was working on the water heater instead the plumber takes one look at it and says we have to call the hvac side of the company. He did charge 49 dollars to tell us he could not do anything. I expected a lot more from Aksarben
Brandon was awesome! He took the time to walk us through the ins and outs of our furnace servicing, answering all of our questions and giving recommendations for keeping our house toasty through these cold Omaha months. Couldn’t recommend Aksarben ARS more.
Anne Stocking
9 years ago
We had our furnace serviced and our service tech was very polite and professional looking. He explained everything that was done and was thorough with his inspection. His work was neat and tidy, with our furnace and furnace area looking very clean, neat and tidy when he was complete. Shane was a pleasure to have to service our furnace was very nice and pleasant to deal with. Thank you!
My experience with Aksarben has always been 5 star and Miguel was no exception. His customer service is excellent and he has a sincere friendly manner. Definitely would welcome him back for future service.
Brian was friendly and professional! He was informative and explained each task he was going to do for our cooling tune up and the results. We appreciate his hard work inspecting our ac unit!
Cameron B. provided my wife and I with superior service. He gave us straight forward information regarding our furnace tune-up. We are on a retired and semi-retired budget and Cameron gave us ideas that would help us save money in the long run- much appreciated. He also pointed out some safety issues like CO protectors which our home currently does not have. All in all, my wife and I felt confident in the information Cameron talk to us about. He was most respectful of our time and budget concerns.Thank you!
Our technician was Phil Williams. He was very knowledgeable and professional. We will request him for future calls.
Michael Patomson the Technician, was extremely honest and knowledgeable! He explained how my furnace works and even showed me tips and tricks on how to maintain and use my humidifier and air purifier. My family suffers from asthma and he recommended some low cost things to keep my family healthy. He spent some time at my house, and didn’t rush. Would definitely recommend Michael! He will not steer you in a way to buy something you don’t need! I’ll schedule him next time for my maintenance! Thank you so much Michael!!!
Mr Michael Patomson came to the house, masked and booties on, very polite , informative and very helpful. Checked out the furnace so thoroughly and explained what he was doing! He did a great job, gave me several recommendations on what to do for my furnace. , no pressure!! I highly recommend Aksarben Heating ! And Mr. Michael, he took the anxiety out of a scary situation. Thanks
Mike Allenheim
6 days ago
We got Dylan Wood. He was absolutely amazing and event taught me a lot. I thoroughly enjoyed his repair. He even walked me through what he was doing and showed me a bunch of neat things. Next time we need AC work done, we hope Aksarben ARS sends out Dylan.
We've had the yr round service for 3 yrs now. They call us to schedule cleanings and the technicians are some of the nicest people. Phill was our technician today. He was great and I think he has solved our over heating situation. The technicians are always good listeners. They try their hardest to get to the root of our issues and really want what's best for you. I truly believe our ac and furnace have many great years to go, due to the thoughtfulness and character of Aksarben ARS.
Great service. I had to reschedule which was an easy process. Costs are given up front once the problem is identified. Very professional, courteous and responsive when describing the work and answering questions.
Top-notch customer service and support at ARS. When our air conditioner broke down, I wanted a company that would solve it with professionalism and ease. Michael took his time to walk us through what was happening and got us up and running in no time.
Glad I chose Aksarben. Really appreciate Phil W. and his customer service. Phil was genuine and honest about what he was seeing and I could tell he worked hard to make sure my system was in good shape. I will be a repeat customer now.
Diane Jordening
2 months ago
The tech that was here was very professional and answered all of my questions. I was very happy with his work.
As always the technicians were timely, professional,and informative,, about what was going on and what they advised going forward to keep my unit working in top shape it was my yearly air conditioner check ✔️
M2010 summertime (M2010)
3 years ago
Anthony and Lucas did a great job. Very professional and thorough. Kept me informed on everything and completed the job with good timing.Update: since the install I’ve had to call Aksarban 2. The 1st time was for my house not heating us as well as it did with the previous unit The 2nd one is because the furnace is making a loud rattling sound and producing a burning smell in the house
Marion #316 did an OUTSTANDING job addressing our issue with a clogged and overflowing sink along with replacing a pipe that had a hole!! He did so quickly, professionally, was very personable, was nice to speak with, and the cost for the fix was extremely reasonable!! Definitely a WIN in all areas!!I would also like to add that Teresa in customer service (contacted requesting the service), did an awesome job getting us scheduled, explaining the home service plan they offer, offering us standby in case there was a cancellation (which there was), and ultimately getting us signed up for the program which ended up saving us quite a bit. Also, look forward to using this service given the age of our house and related.Defiantly recommend giving them a try if you have pluming or related service needs and THANKS AGAIN Marion #316 for the prompt, quality, and all around OUTSTANDING service!!
We purchased two air conditioners back in May 2018 to replace our old units. Aksarben ARS came out promptly and installed the new air conditioners just before it got hot. We went with Aksarben because they had a fair price, they could install the units promptly, had a good warranty, and a good reputation. This March I relied on their good reputation when I discovered that the humidifiers were not working. There was a wiring problem and even though the units were technically out of warranty, they stood behind their work and reimbursed us for the cost of rewiring. I am very pleased with their warranty. It is rare to find a company that will do that now days.Steve
MAHARLIKA DIAZ
2 years ago
Marcus and Ryley are both professional and accommodating during the installation of the unit. Both are on time and finished the job right on the dot. I would recommend their service for home improvements and repairs. Keep up the excellent job.
Lucas is extremely knowledgeable and professional in his interactions and the work he performs! We would highly recommend him and ARS!
117 dollars to come out and tell us we're best off just replacing the hvac when it was just a little bit low on coolant, the tech spent most of his time on the phone and writing up notes. Told us 1700 to recharge the coolant. I know the system is old and replacing it would fix it but on a hot summer Saturday I would have preferred to just charge it like the next company did in less than 30 minutes for about the same price ARS charged to do absolutely nothing. I would not recommend these guys for repairs or diagnostics.
Micah Ringlein
a year ago
Aksarben ARS called to let us know that our tech would be arriving 20 minutes ahead of time so that we would be ready. Phil arrived on time, greeted us and asked to immediately check on the condition of the thermostat. He then politely asked us as to how to get to the HVAC system and we showed him to the basement. Before proceeding through our home, Phil was sure to put on shoe covers. After removing the system cover and inspecting the coils, inspecting the air filter, and finding water in the furnace, he drilled a few holes in the ventilation to check the temperature difference between the intake registers and output of the system. Phil was very accommodating to me and let me know what he was doing when I asked and why it was significant to be checked. Outside, he inspected our A/C and found that it was missing the end caps that had been removed by the previous HVAC inspector of a different company. He replaced them immediately and made me aware of their importance. Phil wiped up the water inside of the furnace and replaced all covers removed and resealed all holes made. He checked the hose for drain on the furnace and advised me to make sure that it was secured down in order to ensure the flow out from the furnace. Phil gave me several suggestions as to the potential cause of our issue, but due to changes that had been made to our system for safety code, he advised that we start by replacing our filter with a MERV 5, which by the way, has made all the difference. This was the ideal solution since an alternative was changing registers to our ductwork, which Phil knew I wanted to avoid. Phil suggested we start with small adjustments before making big ones. In order to explore this option, Phil contacted his supervisor about taking pictures of the system so that an assessment could be made should I want to proceed with this option, but there was no obligation. Phil suggested that I try the new filter for now and if the A/C still caused us problems to give them a call again. In total, Phil was working on diagnosing and cleaning up for about an hour and a half. I felt that Phil was polite, thorough, and communicative. He provided me with a detailed invoice and charged me the service charge that Aksarben ARS said he would charge. Thank you so much, Phil and Aksarben ARS. We’ll be calling you next time!
Brian did an amazing and thorough job with inspecting our furnace and A/C. He identified all of the problems and addressed it to us in a professional and knowledgeable manner. I definitely recommend him!
Michael Coleman
2 years ago
Ben was incredibly professional, and did great work with almost no point of reference for the horrible wiring in our HVAC power unit. My house is back to being cool and useless wires have been removed to prevent further confusion in the future. The work was broken down at a level I could understand as he educated me through the steps he was taking to complete the repair. 5-stars and would gladly call again.
Performed AC unit seasonal check-up/maintenance. Technician was very professional and knowledgeable. Also had him install a whole house air purifier. Great work, highly recommend.
Paul Farivari
4 years ago
My father and I have been working with our furnace and AC unit for months to get it working properly, and we couldn't keep the condensation drains from flooding the ceiling. We set up an appointment with Aksarban through Home Depot to do an full inspection.Corey helped us and was very professional/determined to see a job well-done. The parts of our AC system were in inconvenient spots, and he was well-prepared to address this and get our system checked out up to speed where possible.
Total Scam Company. Zero Stars. My wife Called them for $79 cleaning special on furnace and furnace running about 85% a couple degrees cooler than it should. Put on BIG SALES Pitch and would not leave our home (my wife works remotely and had a meeting) until he scheduled an Emergency Sales Call for someone to come out and give us an estimate Monday for a whole new system. Tech refused to give any estimates on repairs or suggested repairs. I don’t do business this way and will turn this company into BBB. Avoid. Signing back up my Service One Contract. A1 United does business this way as well.
Derek is always welcome to fix our plumbing issues! Professional and knew the issues right away. I never felt pressured into paying for unnecessary things and he took the time to answer all 500 questions my toddler threw at him. He was Great!
Daniel was very professional and explained all the diagnostics and work he did on my system as well as suggested potentials for upgrades to my system.
Nicholas Kelley
a year ago
Lucas was polite and professional. Explained what he was doing and offered some great advice to keep things running optimally.
Excellent service. The team was understanding, answered all our questions, and did great work.
Katie Brausey
a month ago
I had prompt service and excellent service. Dylan was my tech and gave honest unbiased advice. Andy was my quality care tech and he was great. Loved all the people i have talked with, will continue with for all my needs.
Misty BanksNoon
3 years ago
Marcus and Derrick were professional, courteous, and friendly. They expertly installed our new furnace and patiently explained how to operate it after installation. I hope to see Marcus and Derrick again the next time Aksarben comes out to work on our HVAC!
Ben Cockrell
3 months ago
Better prices compared to competitors and the work done was very professional and clean.
Matthew Williamson
a year ago
Quoted me for ac unit estimate around 17000 and to hold my ac there was talk of freon @250 a pound,while getting quote from a competitor 150 a pound and I only needed one lb., there telling me 1000 dollars for freon the services are way over quotes from competitors. Also the inspection was a joke never opened up or tested airflow ad told it would be 700 to replace part,, again looked at by competitor and was told it would be 10 dollars to replace gasket.Taking my business elsewhere and getting work done. I know it may not matter but I am a veteran and your going to bend me over so that you can make an extra buck Thank you Platinum Heating and Cooling for gasket. Honest inspection and quotes to meet our needs on all levels of installs. If your in omaha area call Platinum Heating and cooling. Will post quotes when I can find them.
My experience with Aksarben ARS was excellent from beginning to end. Vicki called and offered me an earlier appointment. On the day of my appointment she called and let me know that the rain was causing a slight delay. Phil was the very knowledgeable and professional tech who diagnosed the problem with my ac unit. Brian was the very knowledgeable and professional salesman who presented me with suitable finance and replacement options. Installers Charles and Bill were at my house two days later and expertly installed my new HVAC system. Their clean-up was even exceptional! Thank you Aksarben ARS for a job very well done!
Buster Bonacci
3 years ago
Mason your tech did a very thorough job and usurped me I am in good condition going forward. I appreciate his work and his communication skills.
Thank you for sending him. The next service I will request him .
Buster Bonacci Jr .
Diagnosed the issue quickly and presented the correct fix. Complete work sooner than stated.
Charged $45 to come to the house for a leaky kitchen faucet. Once here, the repairman stated it would be $247 to fix the leak. It needed a rubber seat and spring (similar to rubber washers) and was easy to access. Felt very much like a bait and switch.
Isaac Livingston
6 years ago
Michael P. Came out on a Sunday to get my furnace going, he was very patient and determined to find the problem, which he did. He also explained other things to me that I didn't know about keeping my furnace and air conditioner in the best condition. Thank you Michael P. You are a real professional!
Shawn McGrane
3 months ago
I have had Thomas as my technician several times and he is professional, knowledgeable, and excellent at his craft
Kris Fulkerson
3 years ago
My husband and I have been very pleased with Aksarben ARS over the years. Their service technicians (like Phil who came out to take care of our furnace today) are always very professional, knowledgeable, and efficient and are always willing to answer our questions.
Had Mike B. over for an estimate on an entire system install at my home. I was working so my fiance handled the situation but I overheard the entire pitch. Instead of helping us in our time of need it felt like being at a car lot with alot of smoke and mirrors. We only mentioned a family friend who owns a legit business and he used a scare tactic of mentioning permits and follow up inspections by their pre-permits they pull. That was irritating, we went with Burton Heating and Air, will continue to in the future and will be getting our references. I suggest everyone give them a call too!
Dianna Kottich
2 months ago
Matt was very prompt. He checked our air conditioner repaired our humidifier cleaned our outside unit and suggested a lubricate to promote the life of our newer unit. Matt offered us a regular maintenance plan and suggestions on the best ways to get the most from our air conditioner and furnace. We were very pleased with his work and taking time to help us.
Philip G Mancilla
3 years ago
Your technician Michael was very thorough in the examination and servicing of my heating and cooling system. He was very professional and did a great job in explaining what was serviced and what needs attention. Thank you.
Phillip did a great job. AC is working. Explained problem, talked about cost, explained what new part was for, went over warranty and left me extremely satisfied with my service today. He is polite and very conscientious. He also took extra time to service the unit since I did not get that done. I am a very pleased Aksarben customer.
The young man who came was very thorough and professional yet friendly. He didn’t pressure us into buying anything but explained why it was necessary for the continued working of the air-conditioning system
Scheduled an AC maintenance check. Was lucky and there was a cancellation so got my service done sooner. Technician showed up on time and was professional, knowledgeable, friendly, explained in detail what he was doing and why. Didn't feel pressure of an up-sale at any point. He took his time; I didn't feel like he was rushing my job. I feel comfortable that the work that I needed done was done well. I would recommend this organization for the same or similar services.
Matt came over at what I thought would have been considered after hours and provided professional service. He diagnosed our issue and gave a professional opinion of what steps we should take going forward.
Wonderful service as usual by Aksarben! Brian was professional, efficient, knowledgeable and above all friendly! My 12 year old son was very intrigued by how our home heating system worked and Brian patiently answered all of his questions which was amazing! This company always goes above and beyond and I am very grateful to have them be our service technicians all year round!
Dana Mantini
2 months ago
I use AkSarben each season to tune up both my furnace and my AC. Yesterday they sent Matt out to do the AC tube-up. You could not ask for a more honest and efficient technician to do the work. He was fantastic and I asked if I coukd request him in the future. I feel for the most part that AkSarben will give the customer the straight scoop....no pressure to buy more parts or service if not needed! I recommend AkSarben ARS!!Dana Mantini
Dan was wonderful!!!! Dan was polite, clean, and came on time!!!! I appreciated that he wanted to make sure I was completely satisfied before he left. I will always use Aksarben ARS because he represented your company so well. Da Royal is my daughter but I am the homeowner-gale
My AC stopped working and Aksarben heating and air came to my home the day after I called them. After looking at my unit, the worker found 2 parts that would need replaced. The tech gave me the option for him to replace the parts or have another rep from the company come out to discuss an installation of an entire new AC unit. The rep said that he could replace the 2 parts but that wouldn’t guarantee the unit would work. I felt he was trying to get me to spend even more money by buying a new unit rather than fix the one we have. He made up other “potential problems” like how we could have a freon leak or our compressor wouldn’t work. We opted to fix just the 2 parts. They did the work and my AC now works. However, I found out later from a reputable company that I was charged double what normal price should be for the job. Also, my compressor and Freon levels are just fine, so I feel like he was trying to take advantage of someone who wouldn’t know better. I also learned that Aksarben changes the names of the products/parts in order to confuse its clients and not allow them to look up the part online to see they are charging almost $400 for a part that costs $5. With paying double and feeling like the rep tries to talk you into spending more money than needed, I will never use this company again. After speaking with others about my experience, I have learned I’m not alone in Aksarben scamming people into paying way more money than was necessary.
Phillip Evans a plumber from Aksarben ARS came and figured out our plumbing problem. This plumbing leak problem has been an issue for the last 10 years. We have had several people come and try and fix the problem only to half fix it. Phillip found the problem and fixed it correctly and completely. Thank you Phillip!!! Phillip was fast, friendly and cleaned up after himself! We were worried we would have to wait until Tuesday to get the leak fixed due to it being a big job. Now we can use the kitchen sink and run the dishwasher! That is a must in our household! I really appreciate the work you did for us today!!! I will request Phillip by name if we ever have a plumbing problem again! Thanks again Phillip!
MrsVelvet Johnson
3 years ago
DO NOT CALL AKSARBEN TO REPAIR ANYTHING IN YOUR HOME!!! They have been giving me the run around for days now! My air was on and blowing but was not as cold as I would have liked. When their technician left the system would not come on at all! They sent an advisor out who told me I needed to spend $6000 on a new system! No one wants to address the fact it was on and running before they got there. Now I've been calling for days and they are only giving me the run around! They dont call you back when they say they will then when you finally call them back and speak to somebody they tell you that you need to talk to someone else and transfer you to voicemail to start all over! This is the worst service I've ever experienced! Not only did they make a small problem worse, they are not even professional enough to address it! SAVE YOURSELF A HEADACHE AND DO NOT CALL AKSARBEN! BE SURE TO TELL YOUR FRIENDS!
Quick service on a water heater replacement. Quality water heater installed same day. Friendly and professional service all around.
billy robinson
2 months ago
Did a great job inspecting my ac unit and fixing the issue i was having
Derek and Tyler did a great job replacing all the water pipes in the house! They were very professional and polite, they kept me informed through the whole process. It was a big job and I was very happy with their work., and the clean up afterwards. I would highly recommend them.I was very happy with the price.
Michael Campagna
8 months ago
Great group of guys on the digger crew. They really did a good job and explained everthing in detail. I would recommend them for any job.
The salesman Marion was prompt explained everthing that would be done in detail.
Christopher Byers
a year ago
I've used Aksarben ARS for multiple services: new AC unit with annual maintenance service, new furnace and annual maintenance service, and plumbing. All team members have been professional, on-time, and I've been truly pleased with the services provided.
Received annual air conditioner check up through Aksarben ARS. The technician arrived within the appointment time and the office called me 30 minutes in advance. Derek M was professional, friendly and thorough. He was considerate - putting on booties to protect the carpet, disconnected the hose because it might freeze again, returned everything to the condition he found it when he arrived. Even friendly to my dog!
Clint Cadwallader
3 years ago
UPDATE: I received a quick response after this was posted. They've addressed the issue I was having regarding documents, which was great. There may have been some miscommunication internally. I've bumped up to 3 stars. Would have been an easy 4 if not for having to post this.The work I had done was the installation of a new A/C unit. Briefly, I'd rate the overall services as follows:Sales/Pre-Installation - 4 stars.Installation - 3 -4 stars.Post-installation responsiveness - 1 star.First, the sales person I worked with was great and I would probably give him 4 stars. He was helpful, knowledgeable, and responsive during pre-installation.The installers were also generally easy to work with, professional, and everything seemed to be OK with their install. I'd give them 3-4 stars. It'd would have been a solid 4 stars, but they left a portion of the old outdoor A/C unit. in the front lawn. The next day the came to pick this up, but only after I texted the the sales person as no one ever called back. It appears the installers also dented a portion of my furnace vent when installing a drainage PVC pipe for the condenser unit. I'd follow up to ask them to address this, but really can't get anyone to follow up with me now that the unit is installed. It almost feels like they'll do anything to get your install work, and then your an afterthought.This leads me to why I give them 2 stars. Selling and installing an A/C unit is easy enough, but in my view where what is critical with furnaces and A/C units is customer service and responsiveness if issues arise post-installation. I haven't had any issues with the A/C unit yet, but I've requested some warranty information regarding my A/C and it has been pulling teeth for anyone to call me back. Multiple calls, no one ever calls back.This is what baffles me, and leads me to have serious concerns about their responsiveness if an actual issue ever arises. I've simply requested a copy of the warranty registration for my records, and information regarding a home service plan that purchased with the installation. However, every time I've called I've been told a comfort advisor will follow up me on the questions, yet no one ever calls. Luckily, I had a cell number for my sales person, who has been generally responsive on my questions. However, that now has even stopped.I frankly don't like writing reviews at all, let alone bad reviews. But as I don't seem to be getting anywhere with a simple request of information regarding warranty registration, I thought I'd share my experience as this whole process can be a difficult and a headache for homeowners. Installation of a furnace and A/C is not cheap, and so you want a company you can trust and that is responsive and makes you comfortable with your purchase. It seems they'll jump through fire to install your new products, but after that you take a back seat to I don't know what...
Easy, quick and super communicative! Thanks!
Bobi Jo Rockwell
2 years ago
As a residential property manager, I have worked with several local companies and many individual plumbers that didn’t leave much of an impression. I called Aksarben ARS - Plumbing for an estimate on replacing a leaking exterior hose bib with a galvanized supply line. They were unable to give me an estimate over the phone, but got me on the schedule for first thing the next morning. Tyler W arrived on time following the curtesy call, and was able to begin work immediately. He was working hard and efficiently, but it became apparent that the replacement was more complicated than either of us anticipated. We decided to schedule a follow up appointment and include 2 additional hose bib replacements. He arrived on time again, and reviewed the scope of work with me before getting started. A second plumber was scheduled to assist, but the bulk of the work was already complete by the time help arrived. I was impressed with Tyler W’s work ethic, communication, professionalism, and friendliness. I will use Aksarben ARS again to specifically work with Tyler W, and I highly recommend him to anyone seeking a plumber with integrity.
Awesome service, they have a lot of knowledge and fix the problem fast.
Phil was pleasant and knowledgeable. He took his time and wasn't rushed. He made sure the work performed was high quality. Great job all around. We will definitely use them again.
He did a great job and went out of his way to help put in the toilet. Would luv to use him again if something goes wrong. Next time though he should have a assistant to help him from running up and down stairs to turn on and off valves. I definently was pleased. If only he could have painted the toilet pink all would be right with world. Just kidding!Jeremy Todd
Brenda Martin
2 years ago
The service man who came out was very timely and was wearing his mask, which I was very happy about! He made me feel very protected to be around him with COVID-19 on the rise. He did a great job!Thank you Mr. Service Man!
Nikki Ohlinger
3 years ago
We had a great experience with Aksarben. Marcus and Derrick were awesome! Very professional and helpful. They explained everything they had done and made sure that all our questions were answered. They were courteous and were very approachable with questions. Would absolutely recommend Marcus and Derrick as well as Aksarben to others!
Jennifer Cuevas
3 years ago
The tech did a good job and was friendly. He was on time. I was happy with the work done. I was able to get next day service for an install. The reason I am leaving a lower review is that I asked for some kind of rough estimate of cost before I scheduled the appointment. The lady scheduling was nice, but said she could not. They charge a 49 dollar service fee. I was under the impression that that would come out of the estimate if I chose to have the work done. It does not. The estimate was more than double and close to triple my lowest I received. This included having done by the big box retailers we all know and other big name local competitors. I went ahead and had him do the work because I needed it done and he was already here, which I’m sure a lot of people do. I don’t think this was the tech’s doing. That said, I will not be having work done by this company again. I am glad I didn’t purchase the warranty they tried to sell ahead of time. If you can’t give a fair estimate before you come out, I’ve learned my lesson. I did appreciate the fast service. I guess if you’re desperate for it to be done quick.
Eric Harbison
11 months ago
They were very knowledgeable and helped troubleshoot a difficult issue with my furnace. They spent extra time and checked everything. Highly recommend!Recently, the employee did the best job ive ever seen cleaning out my AC unit. We have cotton woods and the AC cooling grill gets covered in that stuff. He took apart the unit, cleaned out the leaves, sprayed everything down, and wipped the outside of the unit. Looks brand new even though its 7 years old.
We had an appointment for a Friday afternoon, our A/C not working because of thermostat issue, weather was very hot. They called us the evening before, said they could send someone over shortly, at no extra cost! The problem was fixed quickly and about 16 hours sooner than expected. We were very happy!
Donell Hadley
4 weeks ago
The gentleman was good and he let us know are options and that was when I had to call the other air and heating company because my unit was under warranty.
Michael Gerson
2 years ago
Several months ago, we replaced our furnace and air conditioner. After several quotes and further research, we went with Aksarben.The installation went smoothly and we remain happy with the result.With that install, we were on a service contract, which included plumbing.I called yesterday about what appeared to be a grave plumbing problem. Anthony came this morning, looked at it and understood the severity, After looking at it more closely, though, he found that it was simple. He fixed it quickly and was on his way. I should mention, too, how friendly and easy to work with he was.
Kathi Kriley
9 months ago
Thomas explained the problem thoroughly and was diligent about finding a solution. Got heat back up in a timely manner. Was very open and honest about cost before service was completed.
Very professional and knowledgeable
Jaime Krueger-Gomez
2 years ago
I called on Saturday night 930pm for service, our air conditioner had stopped working. The call service said someone would call me back and let me know when they would arrive. After three hours and no call I called back asking if I could get an ETA on when service would be provided so I could get some sleep without missing a call. The lady took a message and said someone would call shortly. No one called EVER they claim 24 hours service but never called not even the next day. I had to call someone else who responded and had my air fixed in less than 3 hours. I would not call Arksarben ever again. Basic customer service is a must.
Maria Jackson
2 weeks ago
Brian very nice and understanding. Finding our leak was an interesting challenge even for a plumbing vet like him.!
Jason Jelinek
3 years ago
I had a service contract with this company for our air conditioner and furnace. Part of the service agreement included emergency services. When my air conditioner quit working I called them up and they said it would be 4 days and that they don't work in the dark. It was 6 pm in the summer and there was at least 2 hours of daylight. They apparently don't work in emergency services and don't care if their service contract customers go without AC for 4 days in 90 degree weather. They did service our furnace. They put in the cheapest filter they could find and didn't tell us the furnace had issues. I would not recommend them if you like your AC working in the summer. I cancelled my service contract and never received a refund for the months I had paid for since they refused to honor it
The technician was thoughtful, thorough, and explained everything clearly. He was respectful to my home, shutting off lights, and covering his shoes.
Christina Giannone
2 years ago
Our sump pump on our new house was working nonstop. After hours of research we consulted with ARS and Brian came out and had a great chat with us. After consulting with neighbors and even more youtube research, we called and had a battery operated backup pump and sensor added.We know this is not a critical change- just not willing to run the risk of our newly finished basement being ruined by water. We now sleep peacefully knowing we have been diligent in our preparation.Brian was personable and friendly and very gracious!Love the call ahead notices and the great lady I get to chat with!If we need anything else done plumbing wise- we are calling our go-to guy again! Brian rocks!
Jordan Stutzman
3 years ago
Phil was extremely professional so was the guy who came to do the verification. They were up front about everything and extremely pleasant to work with. I don’t typically leave reviews so actually leaving one means they went above and beyond to make sure we were satisfied with our service.
Marika Birkby
6 months ago
Did a very nice job explaining his work and steps to us.
Great group of people! I've had them twice now and both times they went above and beyond expectations! The service guys are always polite and efficient. I've been happy with the results and will definitely use them when in need of plumbing! Thanks so much!
Recently Dan Kelly (tech #313) came to my home to open a clogged drain. He was very polite and after I answered some questions about the usage in the home he went to work. When the problem was identified, Dan showed me it using the drain camera. We discussed the options, I made a decision, and he completed the work. When Dan left my home there was no mess left behind. The bill was a reflection of the estimate so no big surprises. I would request Dan if I ever need a drain specialist again.Had the annual plumbing inspection. Noah, tech #314 was polite friendly and helpful. Annual inspections save money as you are made aware of potential problems before things break and cause damage.12/2020This week Phil and Mitch came to do the annual inspection of the furnace. There were several issues that needed repair. After learning about each repair and the cost associated with each it was decided to at least get an estimate for a new furnace. The next morning David Ross came and was very patient in explaining all of the options and the related costs.The next day Mitch, Wayne, and Juan showed up promptly and began the demo and install of a new system. Always polite, efficient, and trustworthy they worked in tandem to get the job done. The new system was explained to me and the guys left thehouse with everything cleaned up like they found it.8/2021This week I had an annual a/c inspection. Dan was very methodical and checked everything. When I asked a question that he could not answer Dan referred me to the correct person. Dan was here on Saturday and on Monday afternoon the air return specialist came. Some adjustments were made and my questions answered. Great service.
Joe provided a thorough and detailed inspection and check of my A/C system. His work attitude proves he likes what he does and is willing to give 100%+ to get the job done right!! Highly recommend ARS!
Colleen Dustin
a year ago
We had them come out to service our heater before winter yesterday(our heater was not broke). After spending about an hour I was told that I have a laundry list of items that needed to be fixed ( totaling minimum $2k) or replaced completely (totalling over 7k).We decided to get a second opinion and had Fraiser come out today and take a look.I was told that some of the items that should have been cleaned yesterday were not... and that he didn't see anything that needed to be replaced or fixed at this point. He was able to clean up some of the things that had some corrosion and told us annual checks are a good idea from this point on, but that heaters should last Much longer than 9 years.So glad I got a second opinion instead of being ripped off.
Anneliese Czarnick
2 years ago
I had a plumber (Mark) come out and clear blockages from a toilet drainpipe that had backed up into a shower. He cleared all the impacted lines and cleaned up the shower after. Also, he was a really nice guy and easy to work with.
Philip Martin
2 years ago
We called to schedule a standard maintenance inspection and they were able to come first thing the next morning. The employee was prompt, professional, and did a great job.
Alex Sherwood
3 years ago
The best and easiest decision that I've had to do as an adult! Every technician that I spoke to was professional, and walked me through everything they were doing. The comfort advisor Tom was very nice and gave me multiple options and helped me with all financial questions I had. Would recommend Aksarben for any HVAC needs!
Susan Robinson
10 years ago
Mike M. was very courteous, knowledgeable and conscientious. It was so refreshing to see someone enjoy his work so much! He was very patient when answering my questions and thoroughly explained what he was doing, plus warned me about our old water heater and the dangers of waiting too long to replace it. I wish every repairman could be just like Mike!!
Missy Magnuson
2 months ago
If I could give them 100 stars I would. In the midst of a very negative situation, Aksarben and crew were to the rescue. We had a large section of our sewer pipe collapse leaving us with nastiness, everywhere. It took a while to figure out what was really going on and walking beside them through this process, I can see why. What a challenging job they have. I just love when I have to call the plumber - said no one ever. I will tell you though - I honestly enjoyed talking to Marion Hardisty. He has worked there for many years with Damien, Eric, and their entire crew. These guys are TOP NOTCH DREAM TEAM MATERIAL. Yes, they are more expensive than a lot of other places (so I hear) but after working with them I am so glad we opted for quality. Thank you, thank you, thank you for being you.
First water heater leaked and they couldn't come back till the next day install was at 8am and showed up late. Set new water heater on top of water now I have too worry about the rust on the new water heater. Not happy with service.Called on 4/14/21 and wanted to why we were not happy and Brian understands why and is working on fixing it.. My review went from a 2 star too know a 4 star.
The gentleman who did my furnace check covered under my service contract was very professional . He was great at explaining everything to me. He was very neat and I would want him to do my two annual Air and furnace checks. Thank you, Joan Trygg
Technicians did very good job unplugging toilet/shower drain. Tried to go onto roof to do the job but too steep for their safety. Pulled toilet and were able to snake pipe that way. Very good job and done very professionally !! Will use again IF necessary !!
The AKSARBEN technician, Ryan, did an outstanding service. He was extremely professional and knowledgeable, and provided superb customer service.
sasa tomasevic
2 months ago
The guy that came was very friendly and professional. Prices are a bit expensive but the service is great.
LARRY APPLEBY
7 years ago
I purchased a top of the line furnace and AC from aksarben a few months ago. I noticed a few places on the furnace that were not sealed completely and air was leaking. I called aksarben to schedule an appointment to have these sealed. Service was very fast. I had called around 9:30am and the technician was here a little after 1:00pm. He sealed all of the leaks and asked if there were any other questions. He explained how the 2 stage system worked and showed me test results to verify that the furnace was operating correctly. I was totally satisfied with the performance of the technician and felt much more comfortable about how the system works. The technician was very knowledgeable and friendly.
Jamie did a great job cleaning our tankless water heater. He did the install last year and was familiar with the house and heater. He also asked if anything else needed attention before he left. I appreciate his help!
lisa m shalgren
3 weeks ago
Lucas M. Was service tech today.He was on time and explained to me what he was doing.. He Aldo helped to reset my April air and explained about the different settings. I had a few questions for him about my unit and he was very knowledgable With answering my questions. I talked him about the service agreement and sold me on it. I will recommend your company to my friends.Another great service with Lucas and Aksarben ARS, I would highly recommended them to all my friends
Scott Sladek
3 months ago
The service technician was very good however the scheduling of service left a lot to be desired.
Dawn Walkenhorst
3 years ago
Aksarben went above and beyond! Entered my appointment request on the website Saturday not expecting a call till Monday to schedule a time for them to send someone out - received a call within 15 minutes making my appointment for Monday and then another call after that saying they could send someone out that same day! Cameron was awesome to work with! Diagnosed our issue and got back to me promptly with the repair cost. Waiting to hear from the client care team regarding a new install job but I’m sure they’ll be just as fantastic
Barbara Hewins-Maroney
a year ago
Technician was very thorough and knowledgeable. I also appreciated his patience when I did not understand terminology and processes. Good work. Very professional.
A entire new heating cooling system was installed at my home the day after I ordered it. The installers were very courteous and expedient on completing the job. I am very pleased on how it all turned out. I would recommend Aksarben to anyone needing a new heating and cooling system.
The technician that visited my home was rude, unfriendly, and unprofessional while completing the service for my AC unit.
Danielle Brazzle
2 months ago
Brian was great at explaining everything! He was quick and offered suggestions to issues for now and those in the future. I would definitely have him back.
dillon petschke
a year ago
Ryan from Aksarben Heating and Air did fantastic work on my heating unit. No issues at all and he even came out on a Saturday. I really appreciate the explanation of the repairs needed and parts required before making any decisions. Would highly recommended them for any future repairs or maintenance.
Ian Thornhill
3 weeks ago
We had a plumbing issue at our home where a piece of metal broke off our tub stopper. We called Aksarben to come out to look. They stated that they would need to replace a section of pipes and another part because it was stuck in a certain area. They did no tests to make that assumption but we agreed thinking they knew what they were doing. They stated they would come back on a Friday and it would be fixed that evening. So they came back and cut a whole in our ceiling and replaced the pipes for a total of $2400. This did not fix the issue which confirmed the block was not where they stated. They then said they would come back another day to snake it. This was a huge red flag for me because if snaking it is the solution then why was that not tried in the first place? This would have also located the exact spot of the blockage. We decided to get a 2nd opinion. So we called out a different company. That plumber ran a snake first thing to try and locate the blockage. He figured out that the blockage was not even in the area they replaced and said that he felt they jumped to the most expensive option without even doing the basics. He then stated that the work should have cost $800 at the most. I even have a recording of the entire conversation. I took this information back to ARS hoping they would do the right thing. I spoke with a Michelle who after several emails back and forth said they planned on still charging us the full amount despite the fact that they performed unnecessary work and despite that another company had to come out and complete the work. I was shocked by this because I had always heard great things about Aksarben but I feel and have confirmed with a professional that we were taken advantage of because of our lack of knowledge on plumbing.EDIT: as of 7/24 the plumbing issue was fixed by another company and cost me a total of $284 which included a year warranty. This plumber also confirmed the work Aksarben performed was unnecessary.
Shena O'Lone
10 years ago
Mike S. was wonderful. He was patient and he explained things to me so I understood how everything worked. He kept working so now my family has air conditioning. We need it due to the hot weather we have had. I just want to say thanks Mike S. you are a great serviceman. I am glad to have had him come out and help us!
tim Marchese
3 months ago
The service man Jesus I would recommend Jesus for management training anything in the upper end of the business extra professional knowledgeable and repaired and resolved the issue quickly.
Thomas Sandene
2 years ago
Crew was on time and efficient. Completed job of new heat pump and furnace installation in 1 day. Explained the new system to me cleaned up afterwards. Happy with the job. Will recommend to others
Melody Graham
4 months ago
Everyone was great, from the people on the phones to the tech that came out. Very transparent and courteous.
Jerlean Stricklin
2 weeks ago
Tech was prompt and knowledgeable of his work. I was very pleased!
Michael did a very thorough and professional job. There was one little glitch with the furnace after he left that was cleared up quickly with a follow up call. He walked me through the issue with no problem.
Jesus was very knowledgeable and professional. He was very courteous. He took the time to explain what he was doing and why.
Marge Heinsen
9 years ago
A very nice young man named Eric, from Aksarben Heating and Cooling, serviced our air conditioning and furnace. Not only did he do an execellent job, but he was very helpful and informative. We were very pleased with his work.
Was told by phone call that my charge would be different than quoted. Very bad customer service and rude tech send to my house
Brandon was my technician today for my yearly furnace check. He was very professional and knowledgeable and explained everything! Having ARS really takes the worry out of keeping track of our heating and cooling systems!
Michael Patomson was as professional and experienced as we could have hoped! He preformed a thorough check of our air conditioning system. Both my husband and I appreciated how he took the time to explain exactly what he was doing and offered his recommendation(s) but didn’t make us feel pressured to add extra services. I will request him this fall for our furnace check up.
Jessie BlessedWhitlock
3 months ago
The plumber was kind, friendly, and very efficient!! He explained the problem clearly and he also explained the repair process even more clearly!!
Ane Tillotson
3 months ago
Jesus was very professional and courteous. He explained everything thoroughly and did a fantastic job.
Scott Carlson
10 months ago
Requested a quote to install gas line for a new stove. Provided same day. Prompt and professional.
Nicole Mitchell
3 years ago
Philip was the tech who came to my house today. He was on time,very professional, and respectful. He explained all of his work and his recommendations. Plus, he has the most beautiful blue eyes! He was great.
Thank you Justin/Aksarben for providing excellent service. Justin is both personable and knowledgeable in his area of expertise. I appreciate his ability to explain what was wrong with the air conditioner in everyday terms. Thank you again Justin! I will continue to recommend Aksarben to others.
Michael P was very good, he explained everything that was wrong with my furnace. He even talked with my father in law and explained the something to him. It was a very stressful time when a furnace dies in winter. I am not a real Aksarben fan but they were the ones who could come out at night on short notice. I loved Michale and his hard work.Thank you Michael for all your had work.
hotwhitechariot1
8 years ago
I don't doubt that when they do a job that they do a great job of it based on the other reviews, but I do not like their business model.I was having people come stay with me this last weekend and a few days before my drain got clogged and I had a leaky condensate hose that I wanted replaced. I was pretty specific about what I wanted when I made the call, yet when they showed up all they did was try to sell me stuff.They tried selling me a service plan ($300), a condensate pump($400+), and a new water ($1600) heater when I just wanted them to unclog my floor drain. The first guy came out and charged me $90 bucks just to tell me that he couldn't deal with the condensate hose until the drain guy came out (their plumbing and hvac services are separate). The drain guy came out to tell me that he couldn't unclog my drain without moving my water heater ($500) and then unclogging the drain would be $300. He charged me $40 to give me bad news. Spent $130 just to have 2 different people come out, not do what I asked, and just sell me stuff.Did some research, called some other plumbers....poured liquid plumr ($8) foam down the clogged drain, then an hour later some hot water, and now it works great. They could have used chemicals or a mechanical auger, but they didn't try any of that. Maybe it's against company policy. Maybe it would have ruined their other sales pitches to me, but I didn't like it very much.Plan on getting pvc pipe or new condensate house from Lowes and doing it myself.I really don't like their business model. Will use Service One next time. I've heard lots of good things from friends and family.TLDR: Made the mistake of calling Aksarben because I felt rushed, they did very little to help, charged a lot for doing nothing, and seemed only willing to help if I wanted the most expensive solution.Based on their reviews, it seems like if you're a committed customer and do the service plan then it's worthwhile, but otherwise they won't help. It even seems like they try to charge you into oblivion if you're not a preferred customer but if you go for that service plan then they show you some mercy.
The installation crew did a great job installing our new ac and furnace. They walked us through installing the new thermostat app on my phone and made sure all was working properly before they headed home. I would highly recommend Aksarben for any work at your home. Also, Dave Rutledge our comfort Advisor, did a great job getting us scheduled two days earlier than planned for installation.
Aksarben ARS installed the a/c in my home four or so years ago. It recently busted due to a leak with the refrigerant. I have called Aksarben ARS every day this week (4 separate calls) attempting to collect information about the warranty for this unit. They have failed to respond each and every time. I was promised multiple times that I would receive a call back but I never did. I would NOT recommend this company as they install poor quality units and are not responsive at all. Sandhills Heating and Air Conditioning came out for me instead and they have been so professional and timely. I would recommend them instead.
Deni Newton
10 months ago
The repairman was nice but once they know how old your unit is they seem to paint a picture of doom as far as making repairs which i know at some point it makes sense not to do. However if the part you need is cheap why not try that first. Of course if you are charged $333 for a $5 part which takes 2min. to install plus an 89 service charge It can get expensive but not as much as 7,000 for a new system. and funny thing it worked! For this reason i won't use this company again..
Ernest Tena Hunt
3 months ago
Jeff arrived on time and went to area to service leaking valve. Repair was done and he explained everything that was done. Just had to tighten valve. Also checked outside faucet for any problems.
Jeff was very professional in his work.
Aksarben ARS was quick to get me scheduled and get a repair technician out (Michael P). Michael was professional (wore gloves and mask amidst Covid-19) and talked me through everything he was looking at and seeing inside of the my 30 year old furnace. While he said getting a new furnace is the best route to go for my money, he still wrote me up a quote for repairs if I do decide to go that route. Thanks for the quick and educational service!
Service Technician Phillip W. was very helpful and professional with our service maintenance call. He showed me the difference before and after replacing a part that was showing signs of wear. He also took the time to show and explain to me the worn part before he left. Thanks for taking time to do that. It all made much more sense.
The Service Technician (Nick) was very professional, helpful and very courteous. I would request Nick to return and service our ARS needs. Very nice young man. He was patient and answered allof my questions with patience and respect. He made suggestions but did not pressure me in any way to add equipment.
We had to have a water heater replaced today in a very unexpected manner. From the initial phone call this morning at 8AM to the completed job this afternoon, we were pleased to be treated to professional and courteous service.The young lady on the phone this morning worked hard to squeeze us in for a check into our system, and when Tom arrived promptly at 9:30AM, he confirmed what I knew to be true, that our 25 year old water heater was in desperate need of replacement. I had already resigned myself to the expense, and while I spent a little more than I had hoped, I got a screaming good deal on a 40 gallon tank. The Aksarben team then set to work to ensure that we could somehow fit into their schedule same day since I had already taken the day off to get this issue resolved.I would not be disappointed, and Phil showed up this afternoon and set to work. Before I knew it, the old unit was summarily drained, disconnected and removed. I like to watch the work as it unfolds as a bit of a do-it-yourself type who learned form experience when the job is bigger than I am. Phil was never uncomfortable with me watching, asking a few questions, and just being there. I learned a ton just from watching him go about his work.It's always a treat to watch a real artist at their trade. Phil was definitely an artist and set to resolving the copper pipe issues with the unique setup that exists in the basement of our 116 year old home. By the time he was finished, he had somehow pulled off what I didn't think was possible. I expected some of the lines to require re-routing with the larger sizes of the new water heater, and it was a satisfying moment for me when I realized he pulled off everything without requiring any extraneous lines.I also got to talk with Phil about frequency of draining, and potential service with the unit we elected to purchase. He took his time and went over things with me, not once minding my questions while he was skillfully going about his installation.And with all that said, the job was done super fast. I told my wife, this is something I probably could have done as a do-it-yourself type guy with about 12 hours and a dozen tips back and forth to the hardware store. Still I expected a lengthy job of 3 to 4 hours, but a short 2 hours in, we were turning the water back on and firing things up. Phil made it look easy, and confirmed exactly why you call in a professional to get the job done right the first time!Nothing short of amazing service and I couldn't be happier. It may have been a bit of an expensive repair, but you even made that palatable. Thanks to the Aksarben team for an unparalleled customer experience. You've won a customer for all our needs in the future.
Pamela Rasmussen
6 years ago
Tale was very personable and efficient! It was a pleasure having him service our furnace. He thoroughly explained everything in terms that were understandable. We will request him for our spring checkup.
Brian Rhodes is awesome. He took time answering all my questions regarding my furnace. He was very honest and knowledgeable and I had complete confidence in him. Such a nice person, and I will definitely request him in the future!
Aksarben update. Using the home service plan my furnace and AC were cleaned well. Micheal was very professional and knowledgeable. He explained the system to me and pointed out some ways I could improve its function. He also diagnosed a small issue and lead me to getting it fixed.Aksarben plumbing quickly diagnosed the problem and had proffesionals out to fix it. The lead plumber guided me to my home insurance plan and saved us a ton of money. All staff were professional and kind. Felt safe having them in the home taking care of stuff while I was at work. Their communication with me was excellent and I never felt out of the loop.Considering the problem (a cracked main line) the work was completed in a short amount of time. Would hire them for anything needed!
Aksarben employees are professional. They are on time. They are through. In 20+ years we had one issue which was resolved quickly.
Mike Patoman is the best service tech. We have total confidence in his work and advice.
Heather Brimhall
2 years ago
Aksarben was the only company that would come out within a few hours to help our emergency drain problem. Noah explained everything that he needed to do clearly and took care of the problem quickly and efficiently. I highly recommend this company and won't be going anywhere else.
Mike M was just fabulous. He explained everything thoroughly and was very helpful with correcting our issues we were having. He gave us a few tips to fix the little things ourselves. Really appreciate his attitude and willingness to help.
Blake Thinnes
3 years ago
Juan and Christopher arrived on time and started work right away. Both of these guys were super friendly and answered all my questions. They were respectful to our animals and didn't mind them braking at them every so often. All equipment was put in as tidy as they possibly could. After their work was done everything was explained to me as far as maintenance and upkeep. The nest device that came with the system is pretty cool as well can't wait to use it more. The Phreem system I had installed is super quiet when it runs and cools the house effectively.I would recommend Aksarben to replace your heating and AC units, fast friendly and Quality.
After a maintenance service I was informed that both my AC and Heating units were unsafe. I worked with Eric Sandoval at first and he was able to set me up with a sales rep that day. Both Mitch and Trevor installed the units and they were great people to work with. They gave me updates throughout the day as well as took the time to explain everything to me and go over day to day maintenance. Trevor came back on a Saturday to finish and make sure I was comfortable with everything. Thank you for your services and dedication. I will continue to conduct business with your company and technicians.
Matt was fantastic - prompt, polite, educative, patient. Came out to inspect a humidifier system and ended up cleaning entire segments of our furnace and inspecting multiple units for issues. He was thorough in his explanations and transparent in pricing. We signed on for a routine HVAC maintenance relationship with Arksarben due to this great experience. Thanks!
Dan did a good job. Very personable.
Elizabeth Kroll
10 years ago
Shane from Aksarben was very helpful and did a great job. He worked quickly to inspect our air conditioner and even handled the distractions by my kids, who wanted to help, with no trouble. He also answered some additional questions I had which I appreciated.
Thank You.
Marty Hosking
2 years ago
Tech guy was respectful, wore a PPE, worked hard on this complicated Thermostat issue and AC maintenance until he got it done and figured out. Price was fair--and gave me very good information on the status of the life of my unit and what may be needed down the road. THANK YOU
I have an older home and some plumbing problems that go along with it. I recently had two separate issues that Aksarben came out to repair. I was very happy with their customer service on both occasions. Within a couple weeks of being fixed, one of the issues came back again. Aksarben came back to fix it under their service warranty.They got the clog cleared and could have left it at that, but they took the extra steps to run a camera down the drain, as well as the main line to make sure there are no hidden issues. They also made some suggestions on how to avoid the clogs in the future, and suggested I consider a larger project that could be a more permanent fix.I appreciated them going the extra mile to make sure I was satisfied, and am very happy with their work and customer service, which can be hard to find these days.
Twice we have used aksarben ARS for AC and furnace replacement and each time has resulted in fantastic customer service from initial first phone call, to follow up visits. Our most recent need of a technician to come to our home to service a non-functioning furnace went flawlessly. Michael P. was prompt, courteous, and thorough on all points, giving us our options on either trying to repair the unit or opt for replacement. I'd recommend them to anyone in the local area for their heating and cooling needs.
Diane Fritton
11 months ago
Professional.
I appreciate their respect for my home by wearing booties over their shoes.
Always leave me with a detailed list of what they did for my service maintenance.
(Edit 7/29/23) Your response doesn’t really address the issue. A total of $435 to replace a $10 capacitor doesn’t even come close to a reasonable charge. There are no permits or inspections that are warranted for this service. No wonder why you have over 1,000 complaints posted at the Better Business Bureau. Your generic responses to every complaint says it all.I will never use this business again. Paid $109 for diagnostics of our AC unit. I told them it was most likely the capacitor. He checked the system over and quoted the repair for a total of $435 to replace it. $109 for diagnostics and the rest for the part and labor. Matt (tech) said the parts are a lot more expensive now and that is why it costs so much. I declined the repair and I picked up a capacitor for $10.57. That means their shop rate is well over $900 an hour. I replaced it in about 20 minutes and the unit works fine now. He said I could go with 2 other options of replacing the capacitor, motor, coil cleaning, and recharge the unit for $2,211. Option 3 would be to replace it along with the furnace for $17, 417. The furnace and AC unit quoted were the bottom end units. 80 percent efficient furnace and 13 seer AC unit. These guys must work off of a commission. The owner should be ashamed running a business like this and trying to take advantage of potential customers.
Ryan was one of the most courteous and professional technicians that have ever come to our house. He explained everything and helped set me
up for a GREAT Maintenance program.
Nicholas Irwin
2 years ago
Fantastic experience, from start to finish. The inspection was thourogh and after it was determined my unit was unsafe, they immediately came with a customer care rep to get me the correct unit for my home at a affordable price. They assisted with securing financing for the project, and the install was done the very next business day. The install team was knowledgeable and took the time to answer any questions I had. Their work was clean and professional and I am quite satisfied with the job done here today.
Brigid Johnson
2 weeks ago
Brian was knowledgeable and polite. The estimator (whose name I think was Tom) was also amazing. He took the time to check his work and make sure we got all the available discounts.
AT Productions (AT Productions)
a year ago
Michael came and did an inspection on my thermos and was very detailed in explaining to me the condition of my appliance and what I needed to have done. He was super helpful and friendly and provided me with the information I needed to make an informed decision I'm regards to my heater and AC. I highly recommend them for any matience or work that is needed.
Kirsten Meier
2 years ago
I had Aksarben put in a theme AC for me about 8 years ago and 2 years after installed it started leaking Freon. They did a dye test and could not find the leak. So for the restvof my 5 year warranty they just kept replacing the Freon because it was under warranty but never fixed the problem. So now I have central air that has sat here on my property not working for years and still doesnt work and I guess they expect me to keep having Freon added every year and pay for it myself. No thanks. Maybe someday I can afford to have an actual honorable company either fix this one or replace it with a decent machine or something. Til then I gave up on Aksarben being helpful and installed some window units that at least will keep my main floor cool. 😡
Susan Buescher
6 months ago
Brian was pleasant and professional. I have never had ant problems with Aksarben Heating and Air techs.
Prompt, professional, and courteous.Thorough in performing the maintenance work, explaining the work performed, and giving an overview of the health of our systems. Overall, I am very satisfied and impressed with the professional maintenance service performed.Updated 1/18/2023:5* service. Justin helped to answer my questions about possible upgrades to our system and provided recommendations to protect and extend the life of our equipment. I appreciated the thorough, thoughtful, and professional service.
Aksarben did a great job of servicing my AC unit today. They were thorough and on time. I’ve used this company for four years now and have very happy with their work. I highly recommend the Aksarben staff to anyone looking for high quality service.
Christopher Adams
2 months ago
The technician, Brian Rhodes, was very good, both professionally and technically. Explained everything that was wrong, how to correct and preventative steps for future issues. Might be less expensive out there but the service was top notch!!!
Karen Mcclelland
4 years ago
Had my annual air conditioner check today. Excellent service provided by the technician Juan Moreno. Very nice, explained thoroughly, and very professional. I have used Aksarben ARS for years (furnace, air conditioner, water heater) and highly recommend them.
Jessica Safarik
a year ago
Aksarben called me first thing this morning and was able to get someone on site within an hour. O'shay was my tech, and he was very professional. He was able to fix my issue and gave me information as to why the problem was occurring. Overall, I had a great experience and would use them again!
Karen Ridder
7 months ago
First time I’ve used and happy with service. Was timely and explained what was needed and gave me options. Appreciate no hard sales.
Thorough check of our HVAC System was performed. Matthew our tech was courteous and professional throughout the maintenance check. We would highly recommend Aksarben ARS and Matthew.
AC went out at the worst possible time and Aksarben ARS came through in the clutch. They were quick and reasonable in price.
James “Leftydad” Larson
a year ago
Brian did the most thorough and expert AC maintenance inspection that I’ve ever experienced. Trustworthy, friendly, and highly knowledgeable. A+++
The first guy was really nice. Our system was iced up and so he told us to turn it off for a few hours.There was no need for a second visit. The second person did absolutely nothing. If we knew what a con artist this person was going to be, we would’ve never even open the door. If we knew the false business practices of exurban, heating and air, we would’ve gone with someone else. I’m not sure if the service technician gets to keep the money and that’s why he pushed for that $109 payment for a 20 minute visit either way absolutely ridiculous. You should all look at the notes on my account because there is one free service credit from the install sales person. We absolutely will not recommend your company to anyone and we will go as far as the contrary, and tell people not to go with you. Also, my husband called to complain and was promised a manager would call back. It has now been four days and there has been no callback from your company. No surprise just thought you should know. Again due to lack of responsiveness and poor service we will not be recommending your services.
Timely, courteous, professional and fair. He explained everything in detail to me with options and what needed to be done. I will request for him to return to service the units in the futureEric was on time, professional and very affable. He explained the details to me and offered some advice on filters. I hope to have him return in the fall.
Noah was our tech and was very nice, helpful and informative about my issue’s with my heat. He is very knowledgeable and quality oriented. There was a communication issue with getting a technician to my home but Noah made up for it. Will definitely call them again if needed and will request Noah.
Our Tech Andy was very courteous and professional. He had a lot of knowledge of our system and suggested some things for the future that we might want to consider. I would recommend Andy to anyone looking for a good tech.
David Hartranft
3 years ago
They did a great job. The salesman was knowledgeable of of my options for a new furnace. He helped me get financing for the project. The installers were on time and ready to go. The did a great job installing the furnace.
As we do in the spring and fall we had our air conditioner and furnace looked over.We have always had good service, however this year was exceptional. Jose M. spent a great deal of time checking things out and explaining things to us. The enthusiasm with which he did his job was amazing. We could tell he loved his job.I hope in the future Jose will be the one who comes to our door.
THANK YOU ARS for your outstanding support, came home from work, my heater went out, called ARS at 4pm, they had someone out very quickly, great phone support!..The service tech (Jackson) kindly asked a few questions, narrowed down the problem and had my heater up and running quickly...Now, he also pointed out several faults with the 15 plus year old furnace. Cracked Heat Exchange, Flame rod, Mother Board had a bad resister. Before you know it, I had a NEW furnace installed. Thank you for ensuring my family and house is safe!
Thomas Kasprzak made service calls at two homes - very efficient, personable and I was pleased to hear about the service contract you offered AND I am now a subscriber. Thank you Tom!!!
Free Weights & Freedom
a year ago
Matt did a great job of diagnosing the issue and communicating the solution with me. He completed the repairs promptly and conducted himself in a professional manner.
Big kudos to Noah today for doing a great job servicing my HVAC. He was very polite, efficient, and thorough in reviewing his work with me. I will definitely be requesting him by name when the next time rolls around!
Danita Carroll
7 months ago
Brian Rhodes was my technician and he was very professional. He told me what needed to be fixed and did an awesome job on my furnace tune up. Thanks again Brian!!!
Cesar's customer service was top notch! He was courteous, friendly and very helpful... Very knowledgeable- answered all our questions... and quality of work is exceptional- he did a very detailed and thorough job...most appreciated!
Richard Powell
4 months ago
They have great service technicians. They know what they doing. Five stars to Austin Weber thank you
Derick & Marcus did a great job installing our new furnace. Very professional installation and friendly .They kept us informed and answered all our questions along the way.Thank youEd Chambers
Lessley Davis
2 years ago
Tyler from AksarbenARS came out to investigate a problem with a clicking noise and start up issues on our 17 year old furnace. He was courteous and prompt. The problem was serious. Tyler was very thorough in his explanations of the problem and our options. Much of the interior of our unit had rusted away and the electrical boards were damaged. Rather than rebuild the old system, which they'd given us quotes for, we chose to speak to David (Tyler and David worked to arrange the meeting for only an hour later, which was great!) about getting a new system and AC. Likely, the AC was leaking water onto the furnace, which caused the problem. We knew the system had age and wear related issues, so we decided to go with a new system. David was earnest and clear in helping us plan the new installation and he was able to arrange it for the next day. The next morning, Marcus, Billy, and team arrived very promptly, worked continuously and courteously, and had the install completed by 2:30. Marcus explained the system to us, giving us time for questions and when the team left we felt very good about our decision to use AksarbenARS for this process.
I’ve been a customer of Aksarben ARS for many years. In all that time I’ve never had a complaint. The service is the best, the costs reasonable, the products are fantastic, and most of all, the employees from the customer service people who man the phones, to the service technicians who come out to the house are exceptional in every way! Yes I’m a customer for life!
stephanie lippincott
a year ago
Brian R arrived at our house after 5 pm and it was 53 degrees in our house (was sub zero outside) he discovered the issue which requires a part needed from a supplier warehouse - it was after 7pm at this point. Brian was here until 9:30 to ensure we had heat that night. He was thorough, kept us informed of progress and ensured all our questions were answeredThank you Brian! Saved us from a cold night 😍
They were supposed to run a new gas line as we were switching to a gas range. Instead of going back to the main line and bringing over 3/4 inch line they tapped into the 1/2 feeding the water heater that was close by. All they did was replace the elbow with a T connection and run 10 ft of 1/2 in flex pipe through the floor, which I am not sure is even code? The valve behind the range was put in sloppy so the range won’t go all the way back to the wall. For this we waited 2 weeks they changed nearly $800 and were not here an hour?I called their customer service and never got a call back. My wife and daughter were the ones here and both felt the techs complained a lot and would have done it right had a guy been there.
Elizabeth Prusha
6 years ago
Dan K. was extremely helpful and nice. Dan did a plumbing check of our new house. He explained everything he was doing, and what was good or bad about the things he had found. He explained why he thought things should be replaced. He also helped me schedule an appointment for a future task. I would highly recommend Aksarben ARS!
Duane Collins (Sasquatch Militia)
4 months ago
I contacted this company after my kitchen drain stopped draining. I had tried to clean the drain with a snake but the sink was still not draining. They were able to get someone out the next day. Austin came in and looked at the problem, saw an issue with the water vortex of the garbage disposal, adjusted it, and voila. He had fixed the issue. Since he was there, I had him run a power snake through the kitchen line to give me piece of mind. Mind you, he said nothing else was necessary. I would highly recommend this company and Austin. Thank you!!
First let me start by saying that every tech I have ever had out to my house has been very professional and trust me when I say I believe that is every tech they have! However, I did question how will trained they are as I have a heat pump in my house and when ever I ask a question or they make recommendation I seem to get multiple different answers! This is extremely frustrating especially when one of them then says you are not listening to their recommendations and then notes that in the ticket! Second, I purchased the heat pump from them and they have done all the maintenance to it! Even have the protection plan since they day I purchased it! After 7 years one of the techs finally noticed it was not hooked up completely and the 3rd element has never been used causing excess strain on the other two, and guess what? They need to be replaced! Guess who had to pay for that? Yep, yours truly! I guess the good thing is it now fully hooked up or at least that is what I am told! At that point you have to ask how after all these years and semi-annual check-ups does that get missed and how is that my fault or responsibility to pay for it?! In the end I give them the two stars because of how polite and professional the techs are when they come to the house, if this was based on the service manager, I wouldn't give them a single star! Even, after this I would still recommend them and still do, but it gets harder and harder as things like this seem to happen now every winter and they are still my choice when it comes to HVAC systems and plumbing! I just hope things improve going forward!
Tyler and Anthony did a great job putting in copper pipes in my bathroom plumbing. I had another job that Tyler came back to to with Sam. They replaced an improper install from when I purchased my home & replaced the old lead pipe waste line. They all are very nice and pleasant to work with. Very professional and efficient. I would’ve given them a 5, but there was confusion about an appt I had scheduled, causing delay in other repairs I have to get done. They were still overall very nice & I would do business with them again.
Bishow karki
2 months ago
Don't Use them!!! Would have given them 0 rating, if it lets me. There are better options. Unprofessional, and totally un-acceptable. I called them and they scheduled an appointment week later. Waited 5 days and in the 6th day called and informed that they weren't able to come fix it and cancelled the appointment. Had they notified sooner or told me from get go that they wont be able to send technicians, i would have sought somebody else. Now i waited for days and have to do it for more since i have to get somebody else.
The service techs who checked our A/c this afternoon were pleasant, neat and very proficient in their work. They did their work in a timely fashion and left the work site clean and in good order. Mike lives in our neighborhood and it is good to know he is an experienced, local man. We have had Aksarben service our furnace/A/C for many years and this was probably the best experience for us.
Our geothermal system wasn’t blowing cold air. I had used ARS in the past for some other issues. They delivered back then, and delivered this time as well. I called Saturday morning, then set me up for an appointment between 12-4 that day, and showed up at 10:30am. They were efficient, honest and transparent. The fix was completed within 30 mins on an advanced system and they were on their way. I won’t go anywhere else.
Charles Peterson
a month ago
AC went out the day before I left town. I called them, they arrived for the appointment the next day as scheduled, fixed the unit, and left. Everything was acceptable with the work, my issue is their price - which they discussed with my son, not with me, because I was out of town. The repair was a bad capacitor. The new capacitor was $75. They charged me $700 for the repair. $625 for a service fee and labor. The guy was here for less than an hour. I thought there was an error - so I called them to discuss. After 5 days, and 4 calls, finally got someone who told me, nope, no mistake, that's just their rate. That's insane.I kinda suspect they gouged me a bit because they knew I was out of town and in a bind. If they didn't then their regular price structure is based on buying new boats and vacation homes for the ownership group or something. Won't be calling them back.
Paul Shellabarger
2 years ago
The salesperson was friendly, not pushy. Instillation crew was clean, courteous, and cleaned up after they finished the job. They took time to explain how everything worked. Great experience for us.
Aksarben Heating and Air Conditioning is where my parent’s purchased their air conditioning unit six years ago. Their exceptional service professionals are only a small part of what makes this the place to get your Heating and Air Conditioning work done. The customer service of this company is second to none. They understand their customers and do what they can to go beyond meeting your needs. Give them a call. You will be pleased.
Lambert Guy Param
4 years ago
Our most recent experience with Aksarben ARS was a pleasant and excellent one! The technician who came out to service our a/c unit, Phillip, is very knowledgeable and customer friendly. Phillip explained what he was doing during the times I was around and had questions, and he provided a thorough summary of his work today. I appreciate his attention to detail in his work, recommendations for our a/c equipment, and attentive nature to my questions and concerns. Job well done, Phillip!
I would recommend this service! The whole crew is phenomenal, from the secretary to the workers! Jamie came to my home, found my problem, and explained the options for repair Thoroughly! He was professional, informative, personable, and kind!
Dave Vanosdall
a year ago
Noah from AksarbenARS stopped by today and did an outstanding job. He answered all of my questions and was able to go into detail easily relaying all of the information step by step. Keep up the good work.
I had Phil show up as scheduled for a furnace inspection. He was thorough and detailed in explaining what he did and what issues to keep an eye on. I feel completely satisfied with the service.
Connie Harris
2 years ago
Justin assessed my old A/C & Furnace. I appreciated his detailed explanation of the problems I've experienced with both systems. He answered all of my questions clearly and presented options.
Linda Hester
10 years ago
Mike M was the plumber who came for our plumbing review (Home Service Contract). He was also here to repair faucet issues. Mike was friendly, courteous, very knowledgeable and very helpful. He explained all that needed done, showed me where the issues were and gave me the costs required prior to beginning the work. He was careful in my home with his shoes coming in and out, locked my basement sliding door and turned off all the lights before leaving. I will always have Aksarben ARS complete my HVAC and plumbing repairs. Thanks Mike !Linda H
Audrey Richards Woita
a year ago
Aksarben always exceeds expectations. Not only are their service people knowledgeable but they are considerate and concise. They do not explain things three times to me, like other companies do. I called about an old unit in our separate garage, it was built in 1973. Eric arrived and got to work, not cynical about the age of the unit or asking why I'd want to fix it. He got to work and tried to solve the problem, but needed a different part he didn't have on his truck. He called me the next business day, ready to come and get it working....and he did.
In the process of selling our home we were informed our 30 year old furnace needed replaced (go figure). Aksarben ARS was awesome specifically Corey who did the original diagnosis of our old furnace, to Jake who came out within the hour to figure out the best, most cost effective replacement and then Travis who stayed the entire day to finish the install. Would definitely recommend Aksarben ARS again. Straight shooters and always accomadating! Good job guys!
Jonathan Puett
a year ago
Matthew was knowledgeable and efficient. He was able to diagnose the issue with my AC and get it up and running in less than 2 hrs. He was polite and respectful, amazing service.
Very impressed with the entire process. Estimator arrived within an hour of contacting. Installation crew arrived within two hours. System was up and working by 4:30....SAME DAY, awesome experience so far.
Michael Ramcharan
9 years ago
Eric B, HVAC Service specialist was fantastic!! He was thorough and very diligent. He explained everything that needed to be done and spent a lot of time making sure my AC ran perfectly. I was very pleased. I would definitely call him again if I have any problems. My experience with Aksarben/ARS was been a great one over the past year and their technicians are very reliable..
aidric gaming
6 months ago
Did a great job letting me know what was wrong with my furnace and then taking care of it. As well as letting me know what to expect on the prices. signed up for annual maintenance because of the positive experience.
Carol Copeland
a month ago
The young man whom came was polite and informed me as we went. Very much appreciated that.
Shannon langford
a year ago
HORRIBLE CROOKS!! My mom's central air unit stopped cooling correctly so the first company I called was Quick Fix. He only charged $50 for the call but gave bad news, the unit that my mom thought was new with her house needed to be replaced. I'll get back to this later. We decided to get a 2nd opinion from Aksarben with a $89 dollar service call. Matthew came out and of course I didn't tell him about the previous diagnosis. The one thing he said that was consistent with the other co. was the unit needed to be hosed down. After performing all the testing, he said that cleaning the unit, replacing a part and adding coolant would fix the problem and it would be 500.00. He also said that if any problems should arise within 30 days they would come out for free to address the issue. The temp in the house remained at 77-80 degrees with a window unit she had to buy. We called them back and they wanted to charge another fee and said it was at the discretion of the tech. This tech now wanted to charge her another 395.00 to run a dye test because there was no coolant!! Plus he was rude and unprofessional with my mom. I am recommending the first company QUICK FIX!! Although he didn't give us the answer we wanted, it was honest. He had nothing to gain since he said up front he does not replace units. He was professional, friendly and knowledgeable and tried to help us see if the warranty was still attached. Aksarben said what we wanted to hear but it was a lie with a hefty price. Quick Fix didn't say what we wanted to hear but told the truth.
Gabe Walters
4 months ago
Tech Dylan Wood was knowledgeable and took time to explain and answer any and all questions I had. The reminders, text messages and call when Dylan was enroute to my house was great, and unlike other service providers, I wasn’t left wondering if and when he would show.
The service tech was here within 2 hours of my call. He was professional and courteous. He diagnosed the problem and had the heat back on within 30 minutes. He explained what was wrong and what he did to fix it. He didn't try to sell me anything new, just fixed what I needed fixed. He also performed a number of safety checks and took a bunch of readings to ensure the safety and reliability of my HVAC. All told he was in and out in about an hour and a half. Great service.
Michele Graves
2 years ago
Changed from 5 to 1. Purchased maintenance plan, but found out when it was needed, those services promised and paid for couldn't/wouldn't be supported. We were treated rudely, and when we tried to follow up, we were not contacted and had to continue making calls to speak with a supervisor. No resolution other than us cancelling the plan. Don't waste your time with this service.
Noah did a great job getting my system ready for summer. Did a great job explaining how the system was operating and cleaned everything out. He took photos of before and after to show how much he had cleaned things.
Troy Haenfler
5 years ago
Had an hvac tech and his manager come out to the house to do a yearly inspection on the furnace. They found a couple problems with the unit that would cost 3,079 to repair/parts for the furnace or buy a new one for 6,700. They wanted to replace the heat exchange unit and the gas valve. Before moving forward I had a second company come out and do another inspection. The second inspection told me that everything with my furnace is perfectly fine and their fixes did not need replaced. Aksarben even sent a salesperson out to try and sell me a new furnace with one that is running perfectly fine. Overall had a very poor experience with Aksarben.
Everything started fine. Plumber was prompt, initially diagnosing dried putty around the shower drain causing the leak. Bill would be $105 (one hours labor) and the $45 to show up. When testing after found that drain pipe at the shower was cracked. Plumber said he had to get a part and that the bill would be $451! He got the part, installed it and charged $451 for the part and the $45 to show up. We had a coupon for $55 off so the total was $441. The plumber was there a total of 2 hours including going to get the part. My wife paid. When I got home I was stunned and went 2 days later to talk with the plumbing supervisor at Aksarben ARS. Tom said he needed to talk to Jamie the plumber and find out how he got the number for the bill he did. Some lady from the firm called the next day and explained that when replacing parts they come with their own time period so the price is not how long it takes to install the part but what they can justify as a price. Imagine what car mechanics could charge! I cannot recommend these people and urge you to try another plumber. Also get the price estimate before the work begins.
Karen Steiner
3 years ago
Lucas did an excellent job. One of the best technicians we have ever had to our home!! He took the time to explain all aspects of our system & pointed out a safety concern from our garage heater that was not vented correctly, (put in by the previous owner). It could possibly leak carbon monoxide, so we were very happy he made us aware of the situation. His paperwork was very detailed. I would definitely recommend Aksarben & Lucas!
The technician, Noah, was on time, knowledgeable, courteous, and friendly. He performed a very thorough inspection of our a/c and did a great job of explaining everything he did and what he found. He was able to answer any questions I had. As always he made some recommendations for add on services but at no point did he try to pressure me into buying anything. Always have great service from this company.
Rep was very professional and explained everything in detail.
Danielle Matteson
6 months ago
My experience with aksarben was exceptional from scheduling through the service and follow up. Bryan Rhodes was very professional, took time to explain scenarios and was a pleasure to work with. Highly recommend aksarben for any HVAC needs!
Dominga Bellmyer
a year ago
in jun 2021 had ac/heating replaced; was promised a $250 rebate; to this date, 28 sep have not received anything but different stories about the rebate being worked on; i feel like i am being taken advantage because i am a senior citizen.. i have told all my co-workers and family/friends.
I own a service business. I understand that sometimes things happen that can leave customers with a bad impression. I had heard from other businesses not to call Aksarben, but when our A/C failed on a hot day they were the only company that could come out same day so I gave them a chance. Worst mistake ever. The first technician said our filters were dirty. We replaced them and found that he was looking at the wrong rooftop units because ours were clean. The second tech (Jeff) came out and said we had a bad thermostat. We replaced the $150 unit and the A/C still wouldn't work. We called management to complain that we had now been 3 WEEKS without our secondary A/C unit so they sent Jeff back out. Knowing we don't open until 10, he was trying to leave when my employees pulled up. Jeff's new conclusion was that we must have destroyed our transformer when replacing the thermostat. He repaired that and then found a restriction in the evaporator or something like that. He informed us that will be pricey and he had to have his service manager get us a quote and order parts because the unit on our 8 year old building was supposedly 15 years old (yeah right). The entire time Jeff dealt with me and my staff he was rude, condescending and highly defensive of his clearly inaccurate diagnosis throughout the process. He even blamed us because he couldn't find our units on the roof. Hello, that's kind of your job Jeff - not mine. Aksarben can give me a quote, but I don't trust them. D&H is coming out Friday to check Jeff's work and tell me what is really wrong.UPDATE 8-3-16. Another HVAC company came out and resolved our issue. Aksarben quoted me $3,000 to replace pieces of the cooling unit, but the issue was an obstructed duct. $280 later we have A/C.
--Edit -- Just thinking about this more. Definitely Scammed. They upsold on replacing that extra cap when it was perfectly fine. The tech probably wanted some extra money. He even took the extra cap, probably to install on YOUR AC. Enjoy it.--One star because instead of increasing the hourly rate they charged $304 for a kick start cap that cost $45 from the manufacturer and $247 for a cap that cost $20.That's $65 compared to $550!They literally are charging 10 times the price of parts. And on top of that they charge $90 to show up and since I didn't remind them they didn't apply the coupon that I spoke with the lady on the phone about for $50. (Edit: In the end they gave me 2 coupons for about $115 bringing the final price down to 525 ish)I will never use any ac repair service again. This was the stupidest mistake I've made so far as a home owner.So here's a +1 to the rest of the comments that say they screw you on the parts. It's more than just a screw, it's however many screw you got, times 10 + 1.
Michael P. was excellent. He not only troubleshot our issues working from least to most severe issue to find all the problems. But he went out of his way to check parts of the system even after we found the supposed issue earlier. This was crucial to us discovering the furnace was unsafe and needed to be replaced. He did all this while explaining it as well. Yes it sucks having to replace the furnace but we really owe Michael a lot. If he hadn't discovered the larger problem we get well could have had it explode on us.Edit to add:Mitch and Wayne showed up earlier than scheduled by a few minutes to install our new furnace and humidifier (see above for furnace issue). Not only were they professional but quick to get to work and thorough in their installation process. This is my first house so I was already stressed about the whole process but they made it much easier to deal with. After they finished testing everything Mitch was kind enough to go through standard routine maintenance with me so I knew exactly what to do to keep the new system running smoothly for years.
Cole Manternach
2 years ago
Michael was very professional and fixed our broken furnace in under an hour! He clearly explained the problem and provided helpful recommendations to prevent it going forward. Overall, a very pleasant experience working with ARS.
Olivia Johnson
2 years ago
Great experience, friendly technician, a bit pricey for replacement of two components. We appreciated their suggestion to consider replacing entire system instead of replacing 2 large parts. Quick response and great customer service!
Sondra Willis
2 years ago
The guys did an awesome job getting the pipe unclogged and things fixed so I could use my washer. They stayed to make sure the washer drained properly and gave me some stuff to use once a month for maintenance. They were friendly, professional and made a quick job of it.
Stephanie Jensen
2 years ago
Marcus and Ryley were professional and courteous. They did their job well and cleaned up all their work space! Appreciate their promptness and explanation of services provided!
Had aksarben service contract called them as my ac was frozen they told me they would not send anyone out for 24 hours as it would take that long to thaw out. Ice on outside of unit was gone in 1 hour it was 90 degrees out. Called another company they came out in the afternoon fixed my furnace took out the two pounds of freon as it was overfilled by 2 pounds that aksarben had put in last year. And had to take the unit apart and put new screw in it as the aksarben guy didnt replace the screws so the unit was falling apart. Terrible workmanship. So angry called to cancel the service contract told them why and Michelle said sorry you had issues will get it cancelled. Not what can we do to fix this. She was the one that wouldnt send a tech out to my house. Terrible customer service
Cesar Ortiz is fantastic!!! He is so thorough and covers all the details, never had such good service before. We will always ask for him to service our homes heating and air conditioning units knowing we got the BEST!!!
The technician named Jorge Carreon was very thorough and knowledgeable on his job. He is very professional and honest the way he explain things on my furnace and plumbing issues.
Felipe was awesome and pushed through to get the simple-turned-difficult clog cleared for me. Quick to arrive, kind, and helpful. I have no regrets!
Michael P. was honest and forthcoming in regards to the issues we were facing with our furnace. Being new homeowners we are very appreciative that he was able to not only educate us on the issues that our furnace was having but also show us physically what those issues were and adequately explain what problems they could cause in the future. With this knowledge and small education we feel we are able to make a proper decision to replace our furnace now in order to remain safe, healthy and warm in our new home. Thanks again Michael!
Peter Lemaire
3 years ago
Wanted to recognize again a Mr. Jeff Clayton for his professional exemplary service regarding fixing a new, separate leaking pipe in the basement! Mr. Clayton has installed the original main water shutoff valves to the house with the new remote read water meter attached along with repairing two separate leaks in the house, moving the water heater and re-plumbing all the water pipes related to it. All the soldering and positioning of pipes were exceptionally well done. Have never had a leak or problem with any of the work done by Aksarben reps or Mr. Clayton ever– his and Aksarben’s work is perfection! Professional, courteous, extremely proficient and knowledgeable at his profession!I give my highest marks to Mr. Clayton, Mr. Tom Render, and to the staff at Aksarben ARS – the very best in their profession and in Omaha! Mr. Clayton is a perfect example of what exceptional management can do in the hiring of only the best to work at Aksarben.Please note that this is an unbiased opinion – we do not know anyone personally with Aksarben no receive comps -- just appreciate the quality of their work, profession, personnel and management. Do yourself a favor to anyone who reads this and get their Home Warranty Service Program plan – very well worth it!PSL, Bellevue Nebraska ‘ if you need a reference name.
Jeanne Katelman
a month ago
Aksarben ARS has come through for me....when it was -20 and my heat went out and also doing thorough plumbing inspection.
Aksarben was incredibly prompt and professional. Doug was fantastic. He had the water heater in and operational in no time. Overall, great service.
Tyler Nicholas
a year ago
Brian is an excellent professional and he did a thorough job the whole time. Very friendly and personable. Overall superb service.
jessica dobesh
4 months ago
Ryan was professional and courteous, on time and super friendly. Very knowledgeable and explained thoroughly my options. Price was right too:)
Phil Williams is an excellent technician. He was very professional and thorough with the diagnostics of an old furnace. Very much appreciated his patience and perseverance to solve a problem and fix it the right way. Thank you Phil!
Matt was very professional and helpful in helping us diagnose our AC issues. Would definitely recommend him!
Sarah Hamilton
3 years ago
ARS was able to come out the same day and help us with multiple issues in our new home. They were efficient and presented us with multiple options, and quickly fixed everything! They also were very safe and maintained social-distancing while in our home. Would highly recommend!
Anthony and Brian were out today and just finished up putting in my new water heater and were amazing. They talked me through the process and even got the snow off my driveway so they wouldn't make a mess on my floor. They cleaned up really well and were enjoyable to be around. They took good care of me did a great job.They double checked everything and showed me their work when they were finished. These are 2 great guys!
Aksarben ARS is great! Came out same day for a simple inspection and treated us fairly. Great work and awesome staff. Their technician, Mike K. is the best. Highly recommend!
Dawn Lasaitis
6 months ago
I am on a service plan that checks out heat and AC every year. Have always had good service. The dispatcher even called saying tech had an emergency come up, got me rescheduled the next day with no problem.
Melinda Badura
2 years ago
We called around 10am and they were here by noon. I felt like Phillip did a good job at informing me on what the issues were and got the unit going. On the hottest day of the summer so far. 👍
Marcus and Derrick were very professional and easy to get along with. The work Marcus and Derrick did for us turned out extremely well and very professional. We felt they explained everything that they did so well I had no questions after the explanation and was in awe of they excellent workmanship. Highly would recommend these fine gentlemen to my friends as well as ARS as a company. Thanks for everything Marcus and Derrick
The technicians from Aksarben are always great to work with, Knowledgeable yet not pushy salesmen. Matthew was great to work with remedied our issue in no time!
Sharon Johnson
3 years ago
I really appreciate that Brian kept me informed of the status of ongoing work and research into finding options for replacing my commercial water heaters. He was able to find an affordable solution to my problem. Brian and Jeff did a great job quickly installing the new water heater.
ARS stands for American Residential Services but be careful...they'll take your appointment then at the time of the appointment tell you that they don't service townhomes. Another example of outsourcing call centers to someone sitting at home reading from a script and creating confusion/poor customer service.
Megan Pendley
8 years ago
I have used Aksarben for 15 years and have always found them to be exceptional. Their p[rices are fair, their service is prompt and they really do care about your needs. Having had 2 preventive visit a year, I have seen many great technicians, but our most recent visit from Jason B. was the best so far. He was friendly and courteous, and explained technical issues in terms that even I could understand. I have never had a technician from Aksarben who was not highly competent. I would not even think of using another company for heating, air or plumbing!
Tech was very straightforward and honest.
Brandon checked our furnace/ ac coils, cleaned the ac unit, had to replace a faulty compressor and a few other things. He was very thorough in checking everything and explained everything so I could understand how it all works. I’ve requested him to be the guy every time we need a ac/heater check up or service.
Tyler was very personable and professional. He was knowledgeable and provided a plan to correct the problem quickly. I would be confident recommending Tyler and ARS to friends and family for all their plumbing needs.
Amber Evenson
2 years ago
I needed the bathtub spout with diverter replaced. I had already removed the spout, but it had a welded on brass adapter which I mentioned when I called saying I just needed that removed and the new spout I had already bought put on. I was told I would get a call in advance to let me know they were on the way. I didn't get a call until they were at my door. I knew about the service fee of $48, but for less than half an hour, and to just remove the brass adapter and put a new spout on, it cost me $200. Then the man didn't want to use the spout I bought because he said it wasn't one he liked to use because it wasn't a good one. So then I had to pay for a new spout, after he opened and ruined the package of the one I had, so who knows if I can return it. Very unhappy with service and cost. (I had 3 light fixtures taken down, replaced with new, power diverted, with dimmer switch installed for $140. Why did under half an hour of work with the spout already removed cost me $200?)
Jesus Salas was our drain technician yesterday. He was proficient at his problem solving of our sewer drain system and getting our sewer backup removed. He was informative on pricing depending on the problem found, friendly to work with, knowledgeable, and helpful in his suggestions on how our family can avoid this problem in the future. He is excellent at his job. We really appreciated him. Thank you Jesus.
Michelle williamson
3 years ago
When I called they were able to send a technician out and work with my schedule.The tech was prompt, Courteous and very knowledgeable he was able to fix my problem and explain what was wrong.I would highly recommend this company and technician.They also cleaned up after themselves which is a plus in my book. 😁
Do NOT use this company! They are extremely overpriced and underserve on their service visits. A1 United Heating and Air provides MUCH better service with a checklist of all the important measurements for your heating/cooling system. A1 did more in one visit than Aksarben did in two visits - and Aksarben still didn't resolve my issues. They would have charged me $3800 to have my furnace blower replaced and coils cleaned.
Always kind and curtious service. Michael and David assisted me with repairs
Mike was very helpful and got right to work. I appreciated him walking me through some of the issues and what to look out for. Very strong service and loved the responsiveness.
I highly recommend Tanner. He did a great job explaining what services he provided and offered options to protect my heating and air systems. Very clean and friendly.Thank you for the great service.Dee
LAURIE FAUSSET
3 years ago
The men were very very professional. They were very kind and patient. Even took the time to go through my programmable thermostat with me to get all the settings in. Took the time to answer any questions I had and explain everything they did with the installation. As a business owner who has had employees in the past, I do understand what it means to have valued employees, especially in this day and age. The men you sent to my home are excellent, I can't say enough about them. Treat them well...
Jim Berscheidt
3 years ago
Whatever you do, don't use this company! We have now been without A/C for ten days! They promise 24-hour service, especially when you have a service plan like we had, but it took FIVE days for anyone to visit. A part was finally ordered earlier this week, but they will not provide information as to when it might arrive (I tried again today). They also will not let you speak to anyone truly in charge. You cannot get past their telephone screeners/schedulers, and a screening supervisor, to anyone else. Those screeners have actually stated that (paraphrasing) ...we are doing our best but cannot guarantee 24-hour service when we are really busy and A/C's break during a heat wave...we are overwhelmed. Then why advertise 24-hour service? There is no asterisk stating except when it's really busy and A/C's start breaking down. Oh, and they have also blamed COVID for some of their issues too. We are going into a weekend with no relief in sight and another heat wave on the way. Wish we would have had another company help us even if we had to pay a little more!
Darrnell Mitchell
a year ago
Phil did a great job on repairing the AC in my home. Extremely professional and told me ways on how to prevent future problems from occurring.
Plummers were wonderful. Brady and Derek! Great representatives of your company. They answered every question, especially lead guy, Brady. The cost for services was absolutely outrageous. We were in a jam so went with you. It will be the last time. Got another quote — too late to use them — for about one-half the cost of AKSARBEN.Your work’s not over. The toilet seat has two small chips. I have photos. Will send them. Needs replacing. Thanks.Jeff
Brandon Galvan
4 years ago
Marion was excellent! Fast friendly service, explained everything in detail, demonstrated the repair was complete, and made sure to check that I had accessed all discounts available to me. Definitely recommend Aksarben.
steven purscell
3 months ago
Matt Coleman was an amazing tech. Experienced and checked stuff he knew could be problems!
Perry Preusker
9 months ago
Robin the estimator was on time and and was very professional he did what it was expected and wrote me an estimate for $ $490 for a main line water valve replacement coming from the street after review of the estimate I did call Robin back and told him that I did uncover the curb stop box and it was dug out and ready for the technician to show up the technician was very professional as well and friendly and he was done within an hour used no more than a foot of copper pipe a couple of couplers and the main line ball ball valve like I said he was done within the hour so I was kind of surprised that it was still going to be $490 for the covered Works since I dug up the curb stop box and it was fully accessible however I am pleased with service not necessarily the billing.
Cheryl Ulfers
8 months ago
The technician Mike was amazing! We had such an awful experience with Choice Home Warranty where we went 5 days without heat, only to have some fly by night person come to fix and he just made it worse! Aksarben ARS was responsive, professional and they came out same day and fixed the mess from the other tech that messed everything up! Highly recommend this company and will definitely use them for all our Heating and A/C etc. needs!!! Thank you so much for the great service and warmth!!!
squiggmo Daniels
a year ago
Matt is a true asset to the company when most techs from other companies rush thru the job scribble chicken scratch and call them notes Matt performed his task efficiently showed pride in his work wrote legible and took the time to explain and even show his answers I felt empowered by the information and care Thanks Man!!!
Micheal P. came to my house when our furnace stopped working. He quickly assessed what the issue was and fixed it. He provided me with info on what was wrong with it, how the part could have broken, and what he did to fix it. He was very friendly and knowledgeable.
Kirk Henningsen
3 years ago
Derrick and Marcus came in today to install a new furnace and AC and they were done far faster than I was expecting. They communicated updates along the way, ensured we knew what was going on, and when everything was done explained how to use and also take care of the new equipment. As well as being professional they were both very friendly and conversational, would definitely recommend.
Brian the HVAC technician was professional and courteous. Thoroughly cleaned the unit and pointed out his recommendation of an additive and why. I have had technicians in the past that are basically sale staff and their but as i am in sales he took the right approach. If i do work its because of the extra explanation.
Aksarben ARS was great! They not only worked with us on scheduling times that worked for us, but also provided multiple options for repair and replacement. Both Short term and long term solutions.We never felt pressured into one solution over the next, but we were given all the detail we needed to make an informed decision. install was quick and easy, and all members of the team were very courteous, friendly, and respectful. At end of day I was confident in our choice and we are very happy with our new AC.
Tech was polite and thorough. Once the clog had been cleared, he flushed the line several times to make sure that there was no more backing up. Definitely recommend
Thomas Schaeffer
3 months ago
The technician was thorough, professional, very knowledgeable. Arrived on time. Explained everything he was doing.
Our technician was very friendly and empathetic to our situation. Aksarben ARS provided same-day services to fix our AC on a very hot day. We have a newborn son, which made it very important to us to have the system fixed. Jose Miguel was very knowledgable, fixed our unit in a timely manner, and was overall a pleasure to work with. Thank you!
Salesman was very friendly, not pushy. Explained everything very well, love the zero percent financing for a year! The installers were very polite, explained how everything works & cleaned up after they were done. I would highly recommend them! They stand behind their work & have been around awhile. Thank you Aksarben heating & air, you guys rock!!!!!
Corey installed a nest thermostat for me . He was great! He walked me through all of the controls as well as related some of his personal recommendation based experience using one in his own home
Went to Home Depot to buy a water heater. Agreed to have them set up a company to install it. Was contacted by aksarben ARS to come for an estimate. 2000, with option to add aux pressure tank for an additional 250. Never bought a water heater before, agreed on installation 2 days later. After getting quotes from 3 other businesses, agreed to have another business installed one for 1200, pressure tank included. To be overcharged a full 1000 dollars for same service is disgusting. Luckily I didn't just go with their estimate based on basically Home Depots' good reputation. Please, please, get more quotes from other businesses before signing or agreeing to anything from this company.
I was very happy with Don's troubleshooting and inspection of our furnace and A/C unit. He was very professional, and took the time to answer my questions and explain everything to me. Additionally, he was very careful to not track mud or debris into the house, which was especially nice since we had just had the carpet replaced.
Phil arrived promptly on time and thoroughly trouble shot our inoperative furnace. He answered all my questions and walked me through all my options.He is knowledgeable and professional and we would be happy to use the service again.
Trevor Bartling
5 years ago
I’m sure I just was unlucky, but Tom frankowski was sent out to our house to install a nest hello video doorbell that I had gotten from a friend. Tom was incredibly nice and talkative, but he did a horrible job installing the device. Pieces of the back plate and the doorbell itself were broken after he installed it. Anchors he attempted to use in the wall of our house were sticking out of the house. The chime in our doorbell sounded muffled after he was finished. Had to completely remove the device and install myself. The quality assurance department at aksarben ars has yet to return my calls or emails.
Derrick and Marcus were very respectful, thorough, and Gabe excellent customer service. Thank you so much for sending them to get our new air conditioner. I will recommend Aksarben Everytime.
Had ARS do my summer ac check. The tech Daniel was polite, conscientious and did a thorough job cleaning and checking the unit.
Samantha Chloupek
2 months ago
Austin with Aksarben ARS was awesome!! Schedules Saturday am and he was hear by lunch time! Great service and explained everything!
amber graves
7 months ago
The technician, Brian R., was awesome! He was very personable and I will request him for future service on my HVAC system. Technically he was late, but it was communicated with me and expectations were made clear. Something to note, we had a couple of -40 degree days recently so I understood the delay of getting to those without heat before getting to my routine maintenance call. Overall very happy with the company and technician.
James Wiggins
2 months ago
Tryed to charge 1000 bucks for a 25 dollar part and then 120 bucks to just come out had a family friend do it in 10 mins for 140 and was just a 25 dollar part at ace they people are crazy what they try to charge and the up sale they gave saying I needed to get a bunch of other stuff done then they didn't even properly diagnose it totally trying to take advantage of the working class people
Linda Blinston
4 years ago
Phillip Williams did an excellent job this morning in servicing my A/C & checking my heater. He went over everything he did & explained what he found. He also explained some available offers which I declined.
Courtney McIvor
6 months ago
Brian Rhodes from Aksarben was professional and very helpful today in the maintenance of our furnace. He recommended some updates we could do in the future and explained things in laymen’s terms for me, so I could relay the information to my husband.
Teresa Safford
3 years ago
Our tech was so polite and took his time to explain everything! He answered all my questions and wore all the necessary protection during this crazy pandemic! Aksarben is a great company and our new HVAC and hot water heater are wonderful!!!!
Aksarben installed entire new HVAC System, Humidifier & Water Heater in 2019. To keep our investment in the new equipment in notch condition , we enrolled in the ARS maintenance program. In my opinion is absolutely essential to assure that our system is functioning properly, it is truly essential for our comfort. Highly Recommend
Matthew was incredible, and very knowledgeable. I am very glad we got work done by this professional. Explained all options/packages and answered all questions. Very personable and refreshing. Will use this service again. Thank you Matt
justine Campbell
4 years ago
Jose Miguel was professional and courteous, as he conducted a service check of our heating system. He kindly answered my questions and provided me a brochure to answer questions I had about my service agreement. When is noticed that the flyer may not provide all of the information, he informed me to call the office for additional info.
Noah Keane was very professional. He did a complete service check and explained everything.
Laura Aliano
10 years ago
Mike S. was the technician who came out on the weekend to look at our furnace. We had a carbon monoxide scare and needed to shut off the furnace. Mike was very friendly, polite and assured us safety which really meant a lot. He checked all parts of furnace very thoroughly and showed me the problem for better understand. He then gave us many options on how to go about fixing the problem. I highly recommend Aksarben/ARS for any future heating, plumbing, or gas problems.
Judith Johnson
7 years ago
Service was prompt;within the time frame given. Only charged for service call since there really wasn't a problem!! Liked the honesty of the service tech. I have been a long time customer of ARS and will continue to use the company. My problem' was a plumbing issue;easily diagnosed;
Judy Johnson
Great service. Really professuonal and courteous. I will be calling them back.On top of all the great service I received from Mike, the install team (Mitch and Billy)what absolutely the best I have ever seen. They took time to make sure things were done correctly, even had to fix a few mess ups from previous companies and then cleaned up after themselves other than new equipment you would never know they had been at my house working. Excellent team of guys!! I am customer for life and will never call another company for any of my heating, air or plumbing needs. Thank you ARS for being the best and treating us so well.
I had a heating issue on a VERY cold day and got quick same day service. My technician Brian was very polite and knowledgeable. Did a great job!
Joseph Mitchell
10 months ago
Had a soft water treatment with overflow installed. Doug was the man for the job. Fast, efficient, down to earth and a solid dude. We will go through Aksarben for all our plumbing needs. Next project will be a tankless water heater and excited to have the team from AKS do the job!
Connie Bowie
9 months ago
My original post I gave a rating of 1 star based on they did not thoroughly complete job as we didn't have hot water after. But after contacting the man who sold us the unit he made right and got someone back out to get us much needed hot water. I do recommend this company based on my own experience.
The service technician was polite and friendly. He explained clearly what he was doing, and provided all pertinent information. Fixed our problem efficiently.
Owen Thompson
2 years ago
Top tier service from aksarben! Philip was professional, knowledgeable, courteous, and diligent. He provided me a great explanation for the information he recorded while doing the furnace check/tune-up as well as reasoning for the recommended services. I would trust Philip and the aksarben team to competently perform any services on my HVAC system in the future.
Noah was fast friendly knowledgeable and trustworthy. We felt good about an otherwise bad situation,I recommend him to anyone .He gave us all the options and I trusted his recommendations. We will use him in the future. He is an asset to his company
Their technicians are very thorough and do great work. Well priced for service but a little heavy for parts. Scheduling is easy and they are very professional. I've found them to be honest and they will definitely go the extra mile to make sure your equipment is up to snuff... that being said, they do have the tendency fall in the same category as the friendly auto mechanic who can always be trusted to find EVERYTHING possibly wrong with your car. So big grain of salt on their repair recommendations, get 2nd opinions, and evaluate importance and urgency yourself. (I don't really hold this against them, they are a business after all and they are supposed to try and make money.)
Very honest and up front. Burton wanted to sell me a new furnace.... Tyler from Aksarben was very honest and told me it only needed fixed. He replaced what needed to be fixed and was very informative. He was also amazing at communicating with me over the phone, in person, and text until the job was done. He did exactly what I wanted and didn’t try to get a sale during such a stressful time. I will now be getting our yearly service from Aksarben because of this one situation.
Clesta Stevens
a year ago
Anthony was kind and helpful! Service was quick and efficient! Thanks a bunch!
Noah came out and did the furnace check. Found a way to keep my humidifier working well--ready for winter!
VirgInia Jahraus
3 years ago
Marcus and Derrick did an excellent job of installing a new furnace. We over all the features and maintenance of furnace. Left we work area clean and neat.
Bryce and Brandon were very friendly, helpful, knowledgeable, and efficient. They gave me several options to fix my problem and explained everything thoroughly. Will definitely use Aksarben again.
Michael was outstanding. He fixed our HVAC in a timely and orderly manner. Excellent to work with.
Abdurahmon Saidov
8 months ago
Best quality for the price. Don’t look any cheaper, cheaper doesn’t always mean better. Aksarben has the best quality work for the price and always responsive and gives you honest response for what is needed.
arrived on schedule. did complete indoor and outdoor units.
professional and polite. explained work to be done and results
Brian was excellent-prompt, thorough and very personable. We will request him again.
Get another quote, so you don’t have to write a review just like this one!I was in the market for a new furnace and reached out to Aksarben heating and cooling. I got a quote for upwards of $7500 for just a furnace for an approx. 1800 sq/ft home. I was told by their sales team this was a very good deal, as this was their discounted rate. I assumed Aksarben established and reputable business, however I quickly learned they overpriced and my installation experience can only be described as somewhat sketchy.I did agree to the sale, they did show up on a Saturday and took the entire day to install. After they left, it still being summer, we turned on our air to have our entire HVAC system fail and “freeze” up. When I called for them to review their work, they claimed it was a coincidence. They claimed my air conditioner now needed repair, but more likely replacement to the tune of another $6000 dollars, for a unit that was still supposed to be under their warranty from their previous repair. They claimed the unit was out of warranty, at which time I stated receiving very aggressive sales calls to replace.The whole experience had me feeling very uneasy, so I started calling around and immediately became aware their prices are almost DOUBLE than the industry standard. I called and left messages to receive any sort of itemized receipt and they would not return my calls. I then had to threaten to report them to the BBB, at which time I finally received a receipt with no additional details.I did end up replacing my Air Conditioner through SOS Heating & Cooling at almost half the price of what Aksarben quoted me. The SOS quote also included a better warranty and one I trust they will actually stand behind.I feel taken advantage of! Aksarben is using a very reputable name in the Omaha community and clearly they know that – which is why Aksarben Heating and Cooling chooses to not only price gouge their customers, but continue to try and do so after they have them on the hook.
Jerald Trease
4 months ago
Scheduling, scheduling reminders, notification of pending arrival were all done with utmost professionalism. Service technician introduced himself and worked very efficiently to complete my annual A/C system checkup, thoroughly explained the purpose of each check and how the results compared to acceptance limits, thoroughly cleaned the A/C unit as if were his own, and recommended two optional devises to improve air quality via electronic ionization and monitoring for carbon monoxide via WiFi enabled Nest CO detector.
The whole experience with Aksarben has been smooth and painless from the time of scheduling the initial appointment to having systems checked and repaired. Phil was very easy to work with and got right to work going through both the HVAC and A/C systems. The system checks seem to be very thorough and everything was explained in detail. I would recommend to anybody looking to have work done, or to have systems checked.
James Stewart
4 months ago
Annual check-up of the AC. Noah was on time, diligent, and spent time going over his results.
Northstar worked very hard for over two hours to make sure my AC unit was up to speed for the summer. His customer care and service was excellent. He is a very caring technician and communicates everything he finds very well.
CONNIE BOWIE
9 months ago
We had both furnace and a/c replaced. They did change duct work on water heater. 2 days after the install, I discovered not just with a shower, but then to rinse out my disabled father's catheter equipment, we had barely any hot water. We had hot water before replacement. I called office on Friday, barely 48 hrs after install to tell them of problem, and all I was told they couldn't get back to my home to fix problem until 5 days from my call to get someone out. It was still early enough to send someone to check it. But NOOOOO! I then called sales agent who sold unit to us and left a message about problem and have yet to receive a call back. So far I'm not satisfied 😕. Dillon and Nate were the installers. Dave was the salesman. Go figure🤷♀️ They made right with the problem in a timely manner. Thank you. I do recommend Aksarben H&A/C.
Mary Alice Laferla
a year ago
Tyler W was very pleasant, professional, and tidy when installing our new fixture. Aksarben did everything we expected on time and with a smile.
Rosie Oldaker
9 months ago
Brady came out to help find the source of ceiling stain. He was very thorough, went over his findings, walked me through several scenarios, made some suggestions to help me make the most cost-effective decision. Also very pleased with the dispatcher(s) as there was a bit of miscommunication and they quickly rectified the situation professionally and pleasantly.
The installation was very fast, and it was completed less than 24 hours after our initial call for services. Marcus and Derrick were VERY personable and PATIENT with my wife’s million questions. We even played a quick game of ping pong when they were done.
Had a great experience with Derrick who installed a gas hookup in my kitchen for my new stove/oven. I highly recommend.
Marion was extremely understanding with our plumbing situation. He was more than willing to answer our questions and concerns. He went above and beyond with making our basement whole again and we eally appreciate his empathy and technical prowess.
Kelly Murphy
3 months ago
Brian was very professional. He explained everything thoroughly and answered all of my questions.
Monica Saffold
2 months ago
Michael was hospitable. Explained everything well. We appreciated his service.
Hardly ever write reviews, but my service guy was the best. Although they were running late that day, Jeremy C, the technician, didn't mind walking me through the process of performing maintenance and checks on my furnace. He also gave me tips on up-keeping my humidifier and even helped solve an issue with my fireplace free of charge. With a coupon, price for the whole service was only $50. Would use them again for sure.
Fixed the job roto rooter left undone. Arrived on time, the Plummer was friendly and straight to the point. We will be calling Aksarben first next time and definitely recommend them for your plumbing needs
Ryan was very friendly and yet professional. Took the time to explain what he was doing and answered all my questions.
We had a good experience at old home with install with Aksarben previously. Jeff and Trevor did great job at our new home and made a sudden painful situation not sting as much. Great installation, great work, and treated us the golden rule way.
Fran Traynor
10 years ago
We experience prompt service, thorough evaluation of the problem and careful explanations of options. Mike B. did the required work after careful inspection of all systems involved. His customer service, knowledge and quality of work is exceptional.
Susan Hinchik
4 years ago
Aksarben came and fixed my heating/cooling system. Lucas was very professional and went over and above to save me money. He was courteous and even took the time to make my dog feel comfortable with him working in the house. Aksarben service is the best and not only will I always use them, but I will recommend them to anyone who.needs their services.
ARS always provide great service! This was our third time where we had Tyler out to complete a project - we only request Tyler for our plumbing projects now -very professional, listens to our needs, and goes above and beyond to make sure everything is done right! Thanks again Tyler!
Brian did an outstanding job servicing my HVAC unit. He fully explained everything that he did and the results of the tests, all around great service.
I contacted Aksarben at 8pm at night regarding replacing the water supply valves for my washer and dryer. I received a call back from one of their plumbers within 30 minutes to gather additional information and determine the urgency of the issue, determine what they needed to do to in advance, and provide me an approximate price. Since the issue could wait until the next day, they arranged to have a plumber come out the next morning.Aksarben's office called me first thing in the morning to confirm the appointment, had their plumber arrive on time, and quickly and courteously completed the necessary work.This is exactly what I look for in a plumbing company: superb responsiveness, great questions in advance to ensure they brought the right parts, arriving on time, and getting the work done without any surprises!
Stephen Newman
2 years ago
The appointment window was ridiculous. They said that it would either be Thursday or Friday, and they would contact us. They did not. They did end up coming on Friday, but only after we called them. The technician claims we have a leak, but did not come prepared with equipment to locate it. It is now the following Wednesday, and they have not returned. Had I known it would take over a week and a half from when we called I would have gone with another service. Supposed to be coming tomorrow, and it WILL be the last time they will service anything at my home. The only reason we have waited is that we would be on the hook for the bill for them to just come out. It is embarrassing that we have had guests here and no AC. I hope they treat other customers better than us. I'm sure there are other businesses that will appreciate our business.
EMan Extraordinaire
2 years ago
The installation guys, Mitch, Wayne and Jake, did a fabulous job is installing the new furnace and AC. They showed the proper way to change filters and instructed us on using the new thermostat. They were very thorough as well as courteous.
We had a great experience with our technician and will definitely be coming back for any future work!
We were replacing a kitchen faucet. The shut off valves under the sink wouldn't completely stop the water flow. Called Aksarben Monday morning and they said they could have a guy out in the afternoon. They called when he was on his way. Tyler gave us an estimate, was thorough, worked quickly and had everything cleaned up before he left. Very professional. Wouldn't hesitate to call them in the future.
Sharon Whalen
a month ago
I’ve always had Lucas because he is honest about any details I should be concerned about.
Wendy Brintnall
2 years ago
Cameron arrived quickly and went right to work. He cleaned a sensor that wasn't operating efficiently and adjusted the thermostat several times.He was very polite and efficient and when he left the furnace was working and my house was warming up.All in all a very unpleasant morning was fixed quickly and I'm warm and cozy once again.Thank you.
Phil was helpful in answering questions I had. He showed good product knowledge and a positive, courteous attitude.Dylan was polite, did a thorough job on the A/C maintenance and offered a reasonably priced product and installed it on the same visit.
Sheri White (Law)
3 years ago
Every time someone from your company comes to our house, they are nothing but professional. They have respect for our house and put on covers over their boots. Everyone has been very friendly. If they have to do something, they explain what and why they are doing it. They are honest with you and I never feel like they are trying to trick me into buying something I don't need.
Jessica Gintz
7 years ago
Eric was very prompt and professional. He did an over view of our heater in a timely fashion and explained everything so that I understood. As well as answered all of my questions. He gave advice as if he was giving advice to family to assist in our decision process. I never felt pressured into making a decision or like I did not understand. He was also able to help us with a comfort adviser with in minutes of him leaving to assist us further in making the best option.
Michael got here with all the protective gear on. I appreciated that. He quickly diagnosed the issue and fixed it. We used Aksarben many years ago with our first house. Many years and houses later I was glad to see they are still doing a fine job. It is obvious they take care of their people.
Rich Jenkins
7 months ago
Very pleased with Doug's service. He came on time, performed the ordered repair quickly, and was kind enough to field a couple questions from my kid after the fact.
Eryn Surprenant
2 months ago
These are the only people I call for heating and plumbing. I've been their customer for 15 years or so now.
Frederick Montgomery
2 years ago
I've been using ARS services for over 5 yrs. There services and asstance are always appreciated. Justin #204 the service Tech was friendly, knowledgeable and explained and answered all my questions. I highly recommend ARS, and will always call them first if I have any problems or issues.Thanks you ARS, Tech Justin #204 for helping me keep my home in working order.😎
We took advantage of the $89 tune up and even though it was record low temps and schools were cancelled, they still showed up on time and got us taken care of just in time for the brutal cold all week. Nathan was very professional and great to work with!
Noah was professional and knowledgeable. Great experience!
The technician was courteous, on time, and helped us fill out a document to be sent to OPPD.
Michael Witryk
2 months ago
They did a job for us and wanted $1100 for a capacitor and contactor that only cost $60 for the parts. The job would take less than a hour to do. Keep away from this company!!!!
Monte Lange
10 months ago
Liucas came out to do our annual air conditioning maintenance. Great guy! Very thorough and knowledgeable. He explained how we could run our unit more efficiently. He replaced the air cleaner that went out under warranty with a new and improved unit.I always recommend Aksarben whenever I get the opportunity. Thanks Lucas!
Jesus and Austin were GREAT. Tree roots in the sewer NOT SO GREAT.
Malinda Petry
2 months ago
Great communication. Quick courteous service.
Jerry Schrock
6 months ago
Technician was professional and friendly. Answered all my questions about humidity settings an humidity level in the house.
I needed to diagnose and fix an issue with my hot water heater so I called these guys. Brian (if I remember correctly) showed up, looked at the unit for 10 minutes, calls and orders a new part, then leaves without explaining anything at all to me. I paid them but the part he ordered was wrong 😑. The real issue was not explaining anything at all to me.
Kenneth Ogden
11 months ago
My water heater failed Sunday morning and I contacted Home Depot for a replacement with their contracted installers Aksarben ARS. I was contacted later that day by Aksarben and was set to have my estimate that Monday morning. Chandler the estimator arrived and was very thorough with the recommendations for my new unit setting my appointment for later that day. Brady and Tyler the techs who replaced it, arrived on time and the job was completed within an hour and a half, taking the old unit with them. Both techs were competent and demonstrated the skills and training in the job they did. I might have paid a little more than average, but the results were worth it. Thanks Home Depot and Aksarben ARS for a job well done!
Jennifer Diaz
3 years ago
This company is absolutely amazing!! The workers Trevor and Ryan really did an outstanding job!!!! 5 stars all the way..they really took their time and were here over 12 hours....I'm so thankful when they were done they walked us thru everything. We had our ac and furnace replaced....I highly recommend these guys....
Michelle Cruz
4 years ago
Was given a 12-4 timeframe for repair. The operator called at 1:08 to let me know the technician was on his way. Technician didn't show up until after 2:05, yet on the invoice he put that he was here from 1:15-3:15. The charge to snake my kitchen sink was $260. There were no parts involved and the technician spent less than 45 minutes in my home. He spent more time in his van writing up my service options and then again writing up my bill. Cost for service was outrageous compared to competitors. I was going on three days without a working sink and needed it fixed, or I would have declined service. Definitely would not use Aksarben ARS again.
Matthew was very knowledgeable, professional, and timely. He walked us through what the issue was and gave us a few different options to fix it. We got the issue resolved quickly. Service was great and we definitely recommend.
Jason Carlberg
8 years ago
Courteous, professional and very informative. Eric B was very friendly and enthusiastic about all of our home heating and air conditioning needs. No high pressure sales tactics and honest feedback about costs & benefits of different AC options. Have dealt with these guys a number of times and they always perform an excellent job.
Am Very Happy with my experience as hard as a decision like this was Mike made it easy & he was great. Not to mention he was here within an hour after I called because my air was out & they got that. Scott & Paul were my installers & they Both were Amazing! They were professional, did a great job & made it all look nice. Had to replace my furnace & a/c & these guys were on it! Can honestly say as hard of decision this was for me even tho I had to do it, all 3 of these gentlemen made this a much better experience then I thought it was gonna be!! Thank you all very much!!!
Marcus and Derrick installation of our new central air unit was great. They were courteous and professional. The walkthrough after the unit was installed answered all our questions about the thermostat, the AC unit, how the connection worked in our basement. It was great! The clean up was great. Over all this was a great experience.
Rachael Grigsby
5 years ago
Noah was very professional and explained what he was doing every step of the way. Did not try to push products on me, just gave me accurate and helpful info. This is the second pleasant experience I have had with Aksarben ARS and I will continue to use their home service plan in the future.
John Pinkston
9 months ago
Highly recommend Aksarben ARS. While they were not the cheapest I went for in regards to a new furnace and A/C, they take care of a lot of the worry. The only minor thing that happened was when the installer installed the furnace he pinched wire inside the furnace that caused our AC to no longer work. They came out same day to fix it no questions asked.
Ivan Gilreath
a month ago
Technician was very thorough and shared as he went.
Judith Sparks
8 years ago
Michael arrived with a smile and a friendly attitude. He was proficient in examining my heating system, let me know promptly of any problems (or not). When he was finished he went over the results, explaining my options and showing the price sheet of any repairs.My furnace room was just as clean when Mike left as it was before he arrived.I have always had a good experience with AksarbenARS
jayaraman Narayanan
a year ago
Tailer did a awesome job of installing my calumet and had home before for setting up new gas line and he is always on time try to a perfect job .I would highly recommendThanksJay
Matthew was fantastic! Very professional. I highly recommend the company and Matthew.
Christie Still
2 years ago
We were extremely happy with the emergency service Noah provided. We discovered sewage water leaking from the upstairs level of our home down to the basement. Our call was triaged appropriately and Noah keep in contact with us every step of the way. He was polite and explained everything in detail and answered all of our questions. The only reason I did not rate as a 5 star is because there is still ongoing work to be done with Aksarben in our home. I’d be happy to update my review with before and after photos once it’s complete. So far, we’ve received excellent service.
More than 3 times the cost for a simple repair. Thankfully, I bit the bullet and paid their “service call fee” and went elsewhere. So far ahead of the game by doing that. Almost 600 to place a new faucet in a kitchen sink? Tried to play me for a fool. Shame on them.
Tasha Holsapple
a month ago
I have been a customer of Aksarben for about 10 yrs. Highly recommend
I had the pleasure of working with Lucas and Tanner to fix my furnace. They we're both just amazing! Great service, super friendly, professional and knowledgeable. I would highly recommend Aksarben ARS.
The technician was friendly and knowledgeable. He provided thorough explanations of all the work.
Rachel Keller
2 years ago
Installed a new water line to a new refrigerator! Very quick service at a fair price! Couldn’t be happier with the installation. We’ve since moved all our home’s HVAC and plumbing maintenance to Aksarben and we are so pleased!
Our AC started blowing hot air on the 4th of July. I was able to get a same day appointment on a holiday! Brian Rhodes came out to fix it. He was quick, very knowledgeable & friendly. My house was back to cool in less than an hour after he was done. Because of Brian we signed up for the service plan.Brian & Aksarben are great!
Cerone Thompson
7 years ago
Flat out crooks...They send a tech out to diagnose your system and basically lie to you so he can get you to buy a completely new system from them. The told me I had a crack in my heat exchange and needed to replace the whole thing. Luckily, I had someone else check the system before I agreed to buy a completely new furnace. It turns out there was no crack in my heat exchanger and I only found this out after having another company completely remove the heat exchanger to inspect it. I don't know how they get away with such foul business practices. Integrity is definitely not their strong suit and I would never recommend this company to anyone.
Justin was very professional and knowledgeable. Very pleased with the service.
Catherine Bowden (Sesna87)
9 months ago
Askarben is really good at what they do and I am happy to be their customer. They have installed my air conditioner and water heater.
serratograffiti
a month ago
Dear Aksarben. Thank you for your service today. Austin solved my basement sewer drain issue. Happy I called you.
Bought a gas furnace and heat pump from Aksarben ARS. Few months later when gas furnace kicked in for first time I smelled burning plastic so I called them to check it out. Was used to new furnace giving off buring oil smell but plastic smell worried me. The tech examined the furnace and found nothing then charged me for a service call.
I just really appreciate Aksarben ARS! Matt came to help us complete maintenance on the AC system for our new home and was very patient as I asked a million questions. Matt educated me on everything from how to manage the air inside the house better, to cleaning the coils on the unit, and even explained how the dehumidifier system operates and best practices. I am so much more confident about all this thanks to Matt!
Phil was fantastic. On time, took care of everything, made a handful of recommendations for us that would help improve our process and talked through the membership process. I'm looking forward to working with in him the future.
Taylar Frolio
10 months ago
Matthew was our service technician and he was very thorough and explained everything clearly to me. He answered all my questions. Definitely recommend!
Christy Andersen
2 years ago
I would like to thank you. The young man was on-time, very thorough and so easygoing. Plus, he had clean fingernails. After his inspection and cleaning, he went over everything that he did and the results. He made everything easy to understand. I feel like I actually learned a lot about my furnace and air conditioner which is nice for a home owner. He told us different things to look for in the future. He also offered suggestions for improvements along with an explanation of the benefits. I would definitely like to have him return for our future services.
Kelli Labelle
3 years ago
We called Aksarben on a Thursday regarding a broken AC. They sent someone out same day to take a look. Long story short, replacement was what was best for us. Same day, a sales rep came out and the units (heat/ac) were installed the next day! Excellent service from Eric the initial one who came out to David the salesman and finally from Lucas and Anthony, who did the install. All were very informative and professional. Would definitely recommend!
Aksarben heating + cooling is full of crooks!!We had a new AC unit put it with full 12 year warranty by another company in 2019 and it’s been working fine. Then January this year Aksarben came in and put in our new furnace and suddenly the AC isn’t working…. It’s brand new! They were perfectly fine with letting my children deal with 90+ degree temperatures inside the home but charged us a service fee to come check it out despite the fact that we are still under warranty!!I had to have to other company come out and figure out what was wrong with it, turns out Aksarben completely jacked up the wiring when they put the furnace is and now they are refusing to take responsibility for it and the cost I had to pay to fix their mistake (because they refused to do it themselves!!!!). DONT go with this company! They’ll mess your stuff up with their incompetence and then refuse to own up to it! And in the meantime your loved ones will suffer!!!
Mackenzie Haake
5 years ago
I set up an appointment first thing in the morning to have someone come look at a drain in my basement that was backing up. They told me they would be to my house 1-4pm. At 2:30 when I had not heard back, I called to make sure the appointment still stood. They said we are on our way. At 3:30 I was still waiting. I called back and they said Sorry, we will have to come tomorrow at the earliest. It is now too late for me to get another company to come today. I wish their customer service would have been better. I wish I had not been lied to and forced to wait around for hours on an appointment that clearly didn't matter to the business.
Mele Penitani
6 months ago
I recently installed the google nest thermostat into my home, but was having connectivity issues with one of the wires. Being that I am no hvac expert or an electrician - I decided to turn it over to the professionals and after much research - I came upon Aksarben ARS Heating, Air Conditioning and plumbing. I was able to get an appointment right away, which was awesome. Brandon, the technician sent to help was timely, extremely polite, very knowledgeable, and worked diligently to give us a peace of mind as he fixed our wiring issues, while checking the overall function of our furnace. Definitely will continue to work with this company. If you’re looking for a great team, Aksarben ARS Heating, Air Conditioning and Plumbing is the one, I highly recommend!
It was just a diagnostic and there was nothing they could do that day.
Lucas had a trainee with him. They went about there work in a professional manner. Spent 1 hour and 15 minutes check and cleaning my air conditioning system. I feel they done a through job. I would like to have Lucas service my unite always.
Samantha Henry
3 months ago
I travel for work and came home to a flooded basement. I called Aksarben ARS the next morning and they were able to come out a couple hours later! Jesus was wonderful and if I could have the same person come out every time it would be Jesus! He was so knowledgeable and kind! I highly recommend this company for your plumbing needs!
Russell Goodall
7 years ago
Jacob C was my A/C service technician today and did a wonderful job of being thorough. He even discovered a small gas leak in my line in which I'm very thankful. They didn't try to sell me anything other than what I needed and did the job right and with speed.
Phil with aksarben ARS was very personable and knowledgeable. Answered every question in detail. Went over every thing with our system in detail. Cleaned unit out thoroughly. Love aksarben ARS' monthly service plan and getting everything checked and cleaned once a year!! Great peace of mind!! Also love that they are honest and don't try to upsale what you don't need.
Our tech Ben, came to our house the same day we called to make the appointment and showed up when he said he would. Ben was very personable and used PPE when entering our home for our safety and his. Ben wore shoe covers and didnt leave any mess behind. He diagnosed the problem in about 3 minutes and had the new piece installed in the next 5. Ben was quick and accurate with his repair. He got our AC working again in a matter of minutes! Ben took time to explain the issue to me and gave me some tips for preventative care for our unit. Ben went above and beyond. I appreciate his skills and professionalism. We will be using Aksarben H&A for the rest of our ac/furnace service requests. Thank you for all that you do. Great company and 100% will recommend to our friends and family.Thanks again
Phil was very helpful and nice. He figured out the issue with the furnace and was diligent on updating me once he was able to obtain the part. I liked that I did not have wait a long time for him show up and he was quick at installing the new inducer.
Robin Svoboda
10 months ago
UPDATE 10-10-22 Daniel came out to double check make sure my thermostat and furnace were accurate and they were and he explained to me a couple things and explained why there was a difference and it made total sense plus Snoopy didn't bark as bad at him as he has other service people I've had out here so he's got a yes vote from Snoopy9-29-21 Ryan was here to do my HVAC service and pointed out that it'd be better if I had a black water tube for my furnace attached humidifier because it would cut down on the bed. And it wouldn't allow light trousseau I agreed and installed it in no time at all. He was very friendly and asked me if I had any problems or any questions which I didn't but very thorough and his job I do appreciate all of it is Aksarben employees and work that they do.UPDATE 11-3-20 Noah very thorough and knowledgeable to these tasks that he was doing friendly. He explained what he had gone through numbers what they meant and once again exceeded my expectations for HVAC people. I have no problem giving my recommendations as all their employees arthro dress properly uses their ppes and they always put booties on their shoes before walking into a house. And I look forward to seeing whoever they send in the spring when they check my AC out well worth the monthly cost to be on their program.Update 5-27-20 Derek was knowledgeable and listened to me and tell me what might happen and I'm going to wait until they come through to inspect my Plumbing next week and I am not regretting my decision I really love Aksarben they're honest hard-working and friendly.They are very helpful and very thorough and I'm happy with the work they do under contract for my HVAC system. And Tyler the guy who serviced my heating system this time is very polite and explain things thoroughly & to show you where things are located and why
I could not be more happy with my new AC and Furnace. I was nominated and selected to get a new setup as a veteran for free from Aksarben ARS. The whole team was amazing, very professional and super helpful. They took the time to make sure everything was right and let me ask questions along the way. Then before the left they went over everything with me, let me ask even more questions and cleaned up to make my furnace room better than when they arrived. I would hands down recommend them to anyone looking at getting any service done with this company. I can't thank this team enough!
Matthew was meticulous and caring. He made sure our entire system was working properly by the time he left. This was a wonderful experience.
Monice Green
10 months ago
I called on Tuesday night twice before someone called me. They just told us how to restart the furnace. When it did not start my daughter and I went to bed, because it was almost midnight and I had to be up in less than 5 hours. The next day my daughter called for an appointment, but they could not get to us until Thursday late in the day. So we spent a night in a hotel. When we got home on Thursday for our appointment it was 43 degrees in the house. Once the tech was where he did a wonderful job of fixing the furnace. I was really happy with that part of the service. The people on the phone were not so helpful. It seems the first person never took my information and pasted it on to a tech. The second person to answer the phone spoke so softly it was hard to hear him. Then the tech that called had his own idea of what was wrong and never listened to what I was telling him. He kept insisting he knew what was wrong and never heard what I was saying. So everything that happened until a tech showed up three days later, needs some retraining on the company's part. Would U called them again, yes, because I believe in second chances.
Jeff was very courteous and professional during the check of my gas line. Afterwards, he throughly explained the results and offered additional recommendations. Thanks!
Andrew Metzger
2 years ago
Scheduled them for a quote on a leak at a rental property. Plumber came out next day, called me with the problem but I was unable to answer due to a work meeting. I returned the call within half an hour, I was told the technician was on another job and the would call back the next day with the quote.Next day, no call. I call the following morning to get the quote, I give my information again and ask for an email so I can be sure to see what they are talking about.Next day, no call, no email. I call again, give my phone and email again. This time I am told that my case will be given to be quality assurance and resolved within 24 hours.Next day, no call, no email. Next day, no call, no email. I call back Monday morning, and am told I will get an answer by end of day. I call back at 5pm, still no quote or resolution. Am told that my case is going to quality assurance.....again.So I spent $50 on a diagnostic and it has been one week, with no diagnostic. I have reached out to them 5 separate occasions with no real response back.
John-Deb Zach
5 months ago
The repair guy who came to do maintenance on our furnace was very nice and explained everything about the furnace
Thanks Anthony Monjarez for hooking up a gas line and getting my new oven running. I had a ton of estimates and not only was yours the lowest in price but you are also the most knowledgeable. You hooked it up so quickly and were so friendly with my kids that were bothering you the whole time. You will be my first phone call for any additional needs. Thanks!!
Martin Bremmer
3 months ago
My tech was awesome. Tom arrived focused and ready to work. I could tell he was into his job and his knowledge was exceptional. He taught me several useful things about my HVAC system that further my understanding of how it works. I'm the curious type that wants to know how things work and Tom was patient with my many questions. He was extremely thorough and assured me my entire summer will be nice and cool in the house!Should the need arise, I will use Aksarben ARS Heating & Air without any hesitation.
Excellent service always. We subscribe to the twice yearly AC & furnace inspection plan, free of charge and comes with a discount, should a part be needed. PEACE OF MIND
Crystal Krause
2 years ago
I have never left a business review, but I felt compelled to do so as this business is extremely predatory. I received one of their $59 furnace tune-up specials that they had in Home Depot one day (this was my first mistake). Technician came out and told me my furnace was leaking gas, the fan motor was shot, and this would require nearly $4000 to fix. Ok, so I asked them for a quote on the cost to replace the furnace and air conditioner, to which they responded with: that'll be $16,000 (note: I have a home that is less than 2000 square feet). My brief Google search had told me that I should pay about half of that to replace my current units. The guy giving the quote didn't even include the specials from their website until I TOLD HIM ABOUT THEM, and then acted like he had never seen them before, which reduced the overall quote to a little more than $13,000 (actual image of the quote is listed below). Their business practice felt like those on a used car lot: sketchy and you're definitely going to get screwed somewhere. Don't waste your money. I'll be going with R Mechanical in Ralston from here on out.
I had a major leak from the kitchen plumbing going into my basement. It was like a waterfall in the basement with a clogged and leaking stack. Aksarben ARS was professional and did a great job repairing this major issue. Shout out to Phil, who assessed and managed this repair, for being a stand-up guy.
O’Shay was very personable and professional. He explained things well and gave me lots of good info to help me prevent future problems. He also offered to carry my fan downstairs to dry things out. That means a great deal to an old lady with a sore back!
Michael Patomson with Aksarben ARS was fast, thorough, and respectful. He took the time to explain to me the issues with my furnace, how it happened, how to prevent problems in the future and most importantly fixed my furnace, a job that required all of the knowledge and attention to detail. I could tell he cares for the client’s safety and comfort. Very professional with Covid-19 and respectful of being in my house. Overall, a great experience. I have zero complaints.Thank you Michael!
The technician, Brandon, was amazing and very polite. He explained everything he was doing and he moved with confidence. He took his time and with great care in the maintenance of our AC unit and all its components. We have used Aksarben ARS for over 16 years and I highly recommend them for all your AC and furnace needs!
AC died on Thursday night, with the next few days being 90+ I wanted it fix ASAP. After calling around on Friday morning they were able to send someone out same day! Dillon was able to diagnose the bad capacitor quickly and get it fixed so I wouldn’t have to wait a week to get it fixed!
Trevor Kroll
6 months ago
Brian did a great job! He recommended and performed a simple maintenance procedure that we needed.
Marion was our lifesaver. He came out after hours and helped figure where are problem was and fixed it up quickly. It gave us piece of mind as we had to leave the kids home and couldn’t leave them with out water during this difficult time. Thank you SO much Marion you were our hero!
I paid 49$ to receive an unrealistic estimate 2000$ to install 4 faucets and a garbage disposal. The costs were already fixed and clearly listed in a booklet that the estimator had. This information could have been provided over the phone. This was a complete waste of my time and my money.I asked another plumber to do the work instead, and they completely everything perfectly for less than 300$
Michael Black
7 years ago
Jacob came out with a trainee, Tim. They were courteous and professional and skilled. This team was able to diagnose the culprit as to why my AC was shutting off, an exposed wire, in 10 minutes; they didn't charge me for materials due to the inexpensive nature of the repair. I called the dispatch and told her to give these guys a raise.
Scheduled an A/C Tune up through them based on information given to me by their representative at the store I was at and the information posted on their website. During the tune up process the technician tells me if I would like for them to clean the condenser for a $70 additional charge even though their website states that part of the tune up includes “Inspect and clean the condenser.” I obviously declined this as I felt I was being misled. Spoke to a couple people one essentially confirmed “Inspect and clean the condenser” was part of the tune up and referred me to someone else and the second person said because they were no longer in contract with the company I initially set up my Tune Up through they would not honor that and they could send someone to do the cleaning for the $70 fee which I declined again. I suggest they update their information as it seems they will not do what they say they will do, makes you wonder what else they said they would do but wasn’t actually done. Everything was okay I guess.
Matthew Mixan
2 months ago
The technician, Noah, was great! Very knowledgeable and quickly got to the root of the problem. He walked me through my options and the pros/cons of each. The fix was essentially topping off my freon to get things to start cooling.The price, however, seemed reeeeallly high after doing some searching afterwards. If it weren't for the fact that the next days were going to start heating up quickly, I would have paused on getting the freon from AARS and would have gotten some other quotes. Over $1000 for only 5lbs for R-410a seems extremely excessive considering the going rate online is $200 for 5lbs. Even a 100% mark-up would have been fine, but this felt excessive.While I appreciate the work the tech did, I will very likely look to other local shops first the next time we need AC repairs.
Monique Fiala
3 years ago
Ben was the service tech that helped us out. He went above and beyond to help us resolve a problem and fix our AC. He was able to help with issue caused by a different employee, that's the only reason I'm not giving 5 stars. Ben deserves 10 stars!
Sheri Damicus
a month ago
William was great today. He has a lot of knowledge, answered all of my questions and did my repair in a timely manner. He is a good asset for the company.
My fiance was home when the worker arrived. After looking at our furnace, he told her about a host of problems, but was unable to diagnose the cause of the thing we called about - a strange whine which recently started whenever the furnace is running. Much of what he told us felt like scare tactics designed to convince us to buy a new furnace; that there was a crack in our coil, that it could cause a C0 leak in our house, and that MUD typically shuts off the gas for this kind of issue. Further, he told her that both our furnace and A/C unit were too old, and we should just replace them instead of attempting repair. They are 16 years old and original to the house.He also told my fiance that the freeon in our A/C unit is illegal as of the first of this year. I'm not really sure what the implication there is - that we won't be able to purchase the freeon anymore, that we should replace the furnace, or that we were in possession of an (now) illegal substance? In any case, it wasn't the most helpful remark. Conveniently, the worker also mentioned that the company just so happens to have a deal right now, where we can buy a new furnace and get a free A/C unit. The worker advised he would be back on Wednesday with a more detailed quote on the costs of replacing our furnace and AC versus repairing the former, but unfortunately, we never heard from him, neither in person nor via phone call or email. I'm extremely disappointed in the scare tactics, the shameless sales pitch and the lack of follow through from this company.
Jeremy, Scott, Andy, and Michael helped me through the process of getting a new system!very happy and thankful for good people and professional help In getting a good set up for my rather old house! You guys rock!
Seth McKenzie
11 years ago
Mark J. was awesome with getting Don and Marilyn Jones' A/C up and running. Though just a ittle over a year old, the unit was no longer under warrenty with the installation company and work done by that company seemed to only make the situation worse. Mark identified the problem(s) and got it all working very well. He also made certain we knew what was done and why. He went above and beyond and we are very grateful. Thanks, Mark!!
nalissa cooperrider
3 years ago
Very well dressed personable young man came to my home explained everything in terms you could understand. Was even knowledgeable about things that were not related just because I asked. Same day service within the hour 45 minutes later water heater done.
Marion came out late on a Thursday night. Of course we had company from out of town when our drain backed up. He was prompt, courteous and very professional. The problem was resolved in a timely manner so that my husband could get some rest before work. I will recommend and request his service anytime! Thank you If I could I would give more than five stars.
Austin was wonderful. Very helpful and professional. Great service. I recommend ARS to everyone I know!
Had my old AC replaced with Rheem AC. They had their work cut out for them. They not only removed my old Frankenstein Monster system, they moved the new outside unit to a more convienient spot for me, and setup my new thermostat. Everyone I worked with was so nice, and I want to give a special shoutout to the installers, my 2 year old son was running around and they were so nice to him and were teaching him new things. This was the best service experience I ever had, Marcus and Derrick are the best!
I Had planned to cancel my service contract after waiting FOUR hours only to have the service person no show. I as mad as H_LL. Contacted ARS and they sent someone out soon after my call. Caser was the technician. He fast, efficient and made up for the poor experience. Not happy with the initial experience but the mark of a good company owns up to the error and makes things right. My furnace is in good shape and l won’t have to wait for another service call. I will be keep my service contract.
Brian was quick and professional and identified several A/C items that needed to be addressed, one of which, the previous installer failed to complete. Brian took care of the issues very quickly and completed the job!
John Russell
7 months ago
Noah arrived promptly and was very professional and efficient. He explained what he was going to do, then thoroughly completed all of his assigned tasks. When done, he reviewed his findings and recommendations with me.
Marty Traynor
3 years ago
The plumbing job was handled efficiently. The technician was very professional. The explanations we received were clear and easy to understand. Everything is working very well. Very good job.
Brigitte Biers
a year ago
Matt came on time. He was very professional and informative. He had the right replacement parts in the truck, so we didn’t have to wait. We were very glad we called Aksarben ARS. Nice guy!
Phil was great! Got the A/C tuned up, replaced some parts and installed a surge protector. Very professional, knowledgeable and friendly. Outstanding customer service!
‘Replaced and adjusted our system PRV, and repaired two other water shutoff valves. The technician was exceptionally knowledgeable and professional. I would certainly recommend him without hesitation! This bad situation turned into a really good experience!
Very disappointing experience. Apparently the technician who came was at the end of his shift, so he came up with several excuses to not have to fix our furnace while there. Frustrating, because obviously when you need repairs on your furnace in the winter, you would like it fixed as soon as possible. Aksarben was our first choice due to the great Google reviews, but again, but very disappointing experience, so we wouldn’t call again.
I have been thoroughly impressed by the friendliness, professionalism and knowledge of Mike M. He walked me through every detail of the choice of product and the installation procedure, right up to the maintenance of the water heater for ongoing successful results. The potential of having to endure more days, a weekend, and possibly taking more days off from work to get this resolved can put one on edge. I am so glad my husband called them. The work was done efficiently and fast! Yay! No weekend without hot water!!! A nice mother's day gift for me.
I went to Home Depot back in April to purchase a new AC unit. A sales guy named Jake came who was fast talking and slick talking at the mouth. I almost was going to ask him to leave until he turned things around. Now I am thinking I should have done just that. Every since I have had this unit installed which is a Rheem, I have had nothing but problems. This is now September and I have probably had them out to my home at least 4 times. Totally unacceptable!! I have contacted their office asking to have the sales guy by the name of Jake to reach out to me regarding my concerns at least 3 times, guess what NO CALL FROM Jake. Jake got his sale and could care less about my concerns. I guess this is the way business is done nowadays. I won't downplay the technicians because they are very professional when they have come to my home. But because of the nature of this situation and having to come out several times with issues with the unit I will not purchase anything major using Home Depot or Aksarben ARS. To give a run down of some of the issues: 1st call, Ac unit system not cooling after being installed.2nd call electrical issues3rd call same issues.4th call water pooling around furnace and system overcharged.This is insane to me. I'm not saying that you will have these issues but I have. I will not be using this company again.Signed,A frustrated an unhappy customer,LoVonda Knight
Cancelled my appointment with one days notice and tried to reschedule me for a month later
Anthony came to assess a sudden water leak we had. He was very kind, and answered all my questions. He taught me about our various water valves and our system. He found that the leak is a part of our sprinkler system, so not something he would fix as a plumber. Regardless, he took extra time to help me understand our situation and our home! Thank you, Anthony!
The service tech was professional, detailed, good communication, well groomed, and very helpful. I ended up purchasing a complete hvac system.
Rhonda Ballance
a year ago
We are so glad that we selected Aksarben! First Matthew came out and was incredibly thorough and professional in evaluating our furnace. Once we decided to replace the entire system, the sales advisor did a great job of explaining options and the entire process. Our installers were also excellent and the installer who instructed us in the system’s usage was not only very knowledgeable but also maybe is a part-time comedian because he made it fun. It helped us to feel comfortable with the new technology. Thanks again to all of you for your efforts on a freezing day!
Kristen Stiner
a year ago
Phil was very respectful of my time and explained everything. He also showed me video before during and after repairs!! He is awesome!! I will definitely request him each and every time from now on!! Highly recommend!
Chrestien Holton
a month ago
Fair and reasonable price for an HVAC tune-up. Very knowledgeable and helpful.
The crew were quick, kind, and efficient in diagnosing, servicing, and installing my furnace. Even when technical problems arose, the crew brought in trainers and engineers to fix the problem. I really appreciated how quickly Aksarben ARS responded to my calls and how professionally the crew handled my tricky install. The gentlemen were nice, courteous, and easy to work with.
My furnace went kaput during the coldest spell of the year. We had already spent 2 nights in a 52 degree house and Aksarben was the only one I could get out on short notice. From the minute they came in, I felt like I was taken advantage of. Of course, my unit was shot and needed replaced- no cost effective options to fix it according to them. In the end, my HVAC system cost $13,000 (with the discounts)!!! Extremely high compared to others, I found out later. Then I had to call them back out twice more to get it running properly. And it still sounds like a freight train when it kicks on! After talking with 2 friends who have had Aksarben out, they have suggested that both of them replace the furnaces. Yet a second opinion reveals that the units can be serviced without replacement. I will not be using Aksarben in the future... it seems their main objective is to take advantage of their customers!
Creola Woodall
a month ago
I was charged 1870 for a install water heater that cost under $600 with a $175 discount make the payment$1695 they charge me over $1000 to install a water heater upon checking every company I have call that this is totally out of range of what it cause to install a 40 gallon water heaterI feel you totally took advantage of me and my dying husband who passed away 9 days later there was also problems with how they messed with with my air condition while installing a new furnace trying to force me to buy a new air conditioner unit I didn’t need only to learn from another company that there was nothing wrong with my coils or it’s tray because they bent the medal tray back so that the tray carrying the water to the hose on the floor having been bent forward caused the problem something that didn’t not happen on it own because the try was to thick and there was no problem prior to them messing with it he told me there was nothing wrong with my coils I was lied to he bent it back and in place and no problem since another was the pipe replacement that was to be done they put the wrong pike into the ground try to hurry up and cover it up until lucky for me my neighbor who is a city inspector noticed the truck and asked for cadential and said don’t cover up that or the plumbing being done to install a Bathroom downstairs until he come back to inspect it leading us discovering they had not gotten a permit to do the work which they hurry down the next day to do and the pipe that was placed in the ground for the kitchen they hurry up and tore up and replaced with the right one they not only took advantage of us but was shady in their work practices and sought to Beat and mislead people like me with their statements in Google reviews, as they say they provide exceptional service that is inline with prices across the country as an excuse to cheat as many people as you can is what I think and they owe me a refund on the price gouging of the water heater installation “Waiting “So if I could I would put 0 for stars
Nance Carmcheal
2 months ago
Was very knowledgeable and helpful with what we have to decide on
The technician was prompt in arriving and did a very thorough job on our AC maintenance. He talked me through any repairs or service he did. Very friendly and knowledgeable. Their annual service for HVAC servicing is a good deal.
Marion came on time was very professional, extremely polite. He fixed our clogged sewer drain which was not an easy job!!! I will definitely call Aksarben Plumbing for all my future plumbing and ask for Marion!!! He made me feel comfortable and made me laugh while he was working so hard!!! This had been an extremely stressful ordeal for me and I’m thankful for him and all his hard work!! He fixed my problem and cleaned up everything I would definitely recommend him to all my family and friends!! Thank you again!! Marion!!!
Mitch and Trevor did a fantastic job. They were professional, knowledgeable, and took the time to answer all of my questions. They left the place looking better than before they came. I would recommend both of these guys and Aksarben ARS!
Very friendly service, felt like David was honest with me about my options. Marcus and Derrick did a great job with the install, including walking me through the system and all the work that they did before they left. Overall, I am very satisfied with Aksarben ARS.
Jeanette Dahlem
4 years ago
This is the 2nd time I have used Aksarben.Eric S (#215) has been the tech each time.He is very thorough and knowledgeable.And I appreciate his honesty in explaining what may or may not happen as my furnace is 16 yrs old.Thanks Eric!I highly recommend Aksarben
Hayley TenEyck
2 years ago
Salesman was very helpful. Technician was very attentive, on time, and helpful. Great company to work with. Very happy with my new system and set up.
Chris Brubaker
a year ago
Derek was awesome - on-time, accommodating, knowledgable, and professional. I plan to use Aksarben for all future needs and hope to work with Derek each time.
I have used Aksarben for several installations over the past 4 years - ac/heater replacement, electrical panel replacement and now installation of my water heater and a new water softener unit today. I have been impressed with not only the quality products they have used but also to quality people that have done the work. Not necessarily the cheapest at times , but sometimes you get what you pay for, and not having a substandard product that needs constant attention is worth time and money also.
Janelle Foote
10 years ago
Northstar was very helpful and patient with my questions and did an excellent job at our first look at air conditioner service since we had Aksarben install a new water heater/furnace last December. Northstar was very professional and reviewed what he did to get us started with air for the summer.Thank You Northstar for your kindness and professionalism.
Very friendly and helpful had a few questions about the furnace and thermostat very patient explaining everything in great detail very knowledgeable thank you for your service HAPPY Veteran's Day to our service. tech Mr Wood.
Cara Gotschall
6 years ago
I was very pleased with the overall professionalism HVAC technician, Tim C. had, when he came to our house to inspect, and do an annual tune-up of our air conditioner. When he came to our house, he introduced himself, gave a business card, and listened to me, as I explained where everything was. He wore shoe covers throughout the entire visit (which is rare, as I don't tend to see this). He also took the time to clean our air conditioner the proper way, which took a while, as my unit was full of cottonwood. All this, in 95+ degree weather. Tim then came back in my house, to explain (in great detail-Thank you!!!) for me, how my unit was doing, and where he had written the information, on the unit itself. I was very pleased with the professionalism Tim gave my family. He went above and beyond our expectations. Thank you!
Tyler came out to put in a new water heater. He was very knowledgeable about options and really did a great job answering our questions.
He did the install quickly and left the area clean . We are very happy with the job he did
Aksarben ARS diagnosed and remedied installation errors caused by a previous service provider. Provided a bid and installed the next day. Kept me informed in the process and helped educate me about the equipment. Great job.
Jennifer Adams
a year ago
Lucas was very efficient and professional. Our household is very full with extra family members staying with us while they look for a new house to buy and he had to move a lot of stuff out of the way to do his work. Not only did he move everything, but he also put everything back when he was done. He also replaced the filter while he was was here, so we didn't have to do it this weekend. I have always been happy with Aksarben ARS and Lucas was great!! 7/2022 update: I just had Matthew come do maintenance on the air conditioner and he was just at amazing as Lucas. He was so professional & was able to get everything done without needing me, which was great since I was working. ARS is a great company with great employees.
Celide Flemington
2 years ago
Michael from Aksarben ARS caught a misdiagnosis from another company. He gave me a detailed explanation with pictures so I could have the other company correct their mistake. I knew what to ask for and what the end result should be. Thank you Michael for your professionalism and honesty.
Everyone at Aksarben has been amazing. Marcus and Trevor were incredible in getting my new furnace installed and they did it safely with a high quality of work I couldn’t of asked for better. Everyone including Tom who helped us select the system that fit our house best was top-of-the-line the best we’ve seen. We are lifelong customers. ....Follow up addition.. I there was an issue that required a follow up visit and the Technician Michael was the best I’ve ever seen. He was thorough and did a great job. I will request him by name.
Steven Dearborn
10 months ago
Today their top notch tech, Brian, was able to quickly identify the issue I had been having with my HVAC system, recommend fixes, and didn't leave until everything was thoroughly explained and tested out in front of me. Aside from a great team of staff on hand, the Aksarben's association with Home Depot for 0% financing as well as their affordable annual servicing plan are what make me highly recommend them. I would appreciate it if the company could give at least a couple hours of a window of time of when to expect technicians to arrive, especially during the work week. Can't expect people to take the whole day off for a potentially 1-2 hour tech appt. There is no 24 hour emergency service as their cards indicate and I did have to call back a second time for service to arrive a week later on a brand new system so that's why I'm at 4 stars overall. Overall a must check out for the area.
Jennifer Witkowsky
2 years ago
Mitch Cruse took excellent care of my furnace needs. He even showed concern for my safety by covering up a power box which carried high voltage wires that were hanging out in the open. It was evident to me he really cares about his customers. He also loves his job and spoke highly about his company.
Aksarben ARS was a great local company to use and support. Their customer service and staff was incredibly friendly and communicated well and honestly. The quality was great. Will be using again.
Butrus Lazarus
3 weeks ago
I never get the service I needed after someone came to my house, nothing has been done.
Craig Bennett
5 months ago
Furnace quit working last night, I called first thing in the morning and repairman (Tom I think) came quickly, assessed problem, got the needed parts and left with it running Thank you
Called a local competitor as well as Aksarben last April to fix a leaking pipe behind a tub surround. Competitor wanted to pull out the surround and redo it for $4k but Doug was able to use a remodel plate and get the leak fixed for around $1k. Give that man a raise!
Our A-coil was freezing up. Matthew did a thorough job of finding the problem and offering two solutions and explained both in detail. Because of the cost of the repair to an 18 year old system we chose to replace. Mitch and Wayne performed the install and explained all of the new features. We noticed our air purifier was not working shortly after they left and they came back and fixed the problem immediately. The best part was they cleaned up after themselves, that I couldn’t even tell they were here. I would highly recommend aksarben ARS.
Theodore Cabrera
a year ago
Aksarben always give me great service. Tom was polite and cared about COVID protocol. When he was done he went over all the details. He informed me of some options without being pushy. Another great employee from Aksarben. Thank you!
Susan Swenson
7 months ago
The company was very responsive to my slight emergency situation. The technician thoroughly researched the issue and its cause. He then discussed his findings. He told me what needed immediate attention and what should be addressed over the next 6 to 12 months. Matthew was an outstanding tech and left me feeling comfortable in my decision to use Aksarben Heating and Air.
Karthik Krishnan
3 months ago
Lucas McCain came out and fixed 3 of my mini splits. They were leaking and spewing debris and he drained/cleaned them all, as well as telling me how to prevent it in the future. He was super quick, professional, and clear as to what the issue was. Additionally, he came at a very convenient time, and was super polite and easy to work with for a great price. Couldn’t have asked for a better service!
Do not use Aksarben unless you like getting ripped off! I had a home service plan with them for 5+ years and they recently did furnace maintenance/inspection. During this, the tech claimed they found several problems and said I should get my furnace replaced. They then sent a sales person to try to sell me a new furnace for almost $9500. I had two other HVAC companies out to verify what Aksarben found and both said there is actually nothing wrong with my furnace and that there is no reason to replace it (my furnace is ~13 years old). They also pointed out the Aksarben tech didn't even do what they claimed to do (the flame sensor was not clean and that was specifically listed on the maintenance tasks performed).Aksarben also did something similar with a plumbing issue a few years ago. They recommended thousands of dollars of plumbing repair/addition for what turned out to be a $100ish fix. Other issues I have had with Aksarben is they always try to sell you on unnecessary extras, even when you have a home service plan with them. They are consistently more expensive than everywhere else as well.I highly recommend avoiding Aksarben at all costs!
My wife and I have been using Aksarben ARS for years. They are very knowledgeable and professional everytime they come out and this time was no exception. We scheduled our yearly a/c check-up on the Saturday after getting new siding installed on our house thinking that they would be done by then. Well, they didn't get started on the siding until Wednesday and it rained on Friday. So by Saturday, all the siding was up, but they still needed to put up the facia all around the house and do finishing touches etc. When Noah showed up from Aksarben, I explained what was going on to see if he wanted to give it a try, or not. He suggested that he could do his other appointments first, then come back later. That worked out perfect. The siding guys were just finishing up when Noah got here. He was very professional, thorough and knowledgeable. He explained in detail one item in my system that was ok for this season, but next year will probably need to replace it. So there will be no surprises next year. Thank Noah and Aksarben ARS for another job well done.
Edvin Ramirez
4 months ago
Philip was an awesome guy. Explained to me what he was doing every step of the way and I appreciated that. Recommend him!!
Stephani Romero
a year ago
Brian & Tom were professional and gave us their expert opinion. They made us confident in our choices. We will continue to use Aksarben ARS.
James Stewart
2 years ago
Mitch & Trevor were the installers. Both were very professional, courteous, thorough, and personable. They provided excellent service, explaining all aspects of the job. All the more reason for us to continue our long history with ARS!!
Debbie Nelson
2 years ago
I found that everyone of the staff that I worked with were polite and curious. They answered all of my questions as they came up. They were all very hard workers, completing our installation very quickly but without seeming to do less quality of work than expected. Everything was tested and explained before they left. I feel secure in operating my new furnace, air conditioner and our awesome, tankless water heater.Also, I feel that David Ross did a fantastic job of getting us the best price he could on everything we chose to go with!
Mike came out and looked over our furnace after it broke down, he evaluated the system and gave me an honest assessment on repair vs. replace options. Was friendly, knowledgeable, and professional.
Stephen Briest
3 years ago
If I could go with less than 1 star, I would. Not only did they fail to fix my mother's bathroom problem the first time they were out, but they did not fix it again the second time they were out. In fact it became worse over the next few days. In addition they tried to sell us a new stool claiming it was the cause. It was not. The new plumbing company that came out had the problem fixed in 40 minutes. And unlike Aksarben, they will warranty their work. I would never recommend Aksarben to anyone.
Jeff Devashrayee
2 years ago
Excellent, responsive, timely and friendly service. It was easy to talk with a live person when we needed immediate help and get someone to repair our malfunctioning furnace on a Saturday. Service fee was reasonable compared to others. Service technician was friendly and efficient. He repaired the problem without spending undue time in the house and didn’t overcharge us whatsoever. Very satisfied with our first experience with Aksarben.
Becky O’Neill
3 years ago
This is a review for a Rheem Water Heater. I called Home Depot to have someone visit with me about purchasing a hot water heater. Brian Foley came over and was very courteous, knowledgeable, and extremely comfortable to visit with. He answered all my questions professionally and explained everything clearly that I could understand. Tyler Welborn came a few days later to remove the old hot water heater which was not an easy process. He requested another person to help him remove the complete doorway. I’m sorry I cannot remember his name, but both Tyler and the mystery guy were very friendly and professional. They were very concerned to not damage the floors in my condo. They expressed numerous times they wanted to be sure everything was going smoothly with my approval. Mystery guy had to unattach my cable wires to remove the old hot water heater and promptly reattached the wires after the completion. I would not have the knowledge to do that and I am extremely pleased with his courtesy to make sure that was completed. During the removal process, Brian returned to see how things were processing and to check if I had any questions. I’ve never had the sales rep drop in to see how everything was going. Kudos to him. He assured me he would have someone make sure the doorway was replaced correctly. After the old hot water heater was removed, mystery guy and Brian left for Tyler to install the new hot water heater. Brian asked if he could listen to music while he worked. I was glad to hear he enjoyed Classical Rock...my favorite. He completed the job and did a thorough clean up. You would not have known three men were there working. I know your reading this and thinking what is the big deal. I live in a condo and in a very small closet holds the heater, air conditioner, and hot water heater. The heater and air conditioner are on top of a shelf with the hot water heater under the shelf. It is an extremely small area to work in. And Tyler demonstrated perseverance with his ability to complete the back aching job to install my hot water heater. I am extremely grateful for all three men for their dedication to do a great job. Thank you Home Depot for sending Aksarben ARS and for their dedication to train their licensed plumbers to understand they are in my home to be courteous and respectful for my property. I would definitely recommend Home Depot and Aksarben ARS to install a new hot water heater. Hopefully the hot water heater will work smoothly for the next 10-15 years. Since the Rheem Hot Water Heater was just installed, I can’t evaluate how well it works yet. I will revisit and let you know if I have any problems.
Ron Fortenbury
7 years ago
Purchased a water heater. Horrible from the moment installed. Paid $1785 for a 40 gallon. The computer burnt up with in a year and they charged me $550 to put a year computer in (that they didn't have in stock). When they came to replace the computer there service tech asked me who put it in, because there is a gas leak. Be careful the products they install they don't stand behind.One positive they were always quick.
Jose was courteous and seemed to be thorough in his inspection of our unit. When he found something needing repair, he checked first to see if the part was under warranty, to ensure we received the best deal. I recommend him for others.
Noah was an extremely courteous and professional technician.
Christopher Kuklinski
a year ago
Brian Rhodes was exceptionally professional. He took the time to explain the issue, it’s cause, the impact, and my options. I give him my highest praise.
Taryn Canning
6 years ago
I called Aksarben ARS on Friday morning after noticing a problem with our heat and had the pleasure of chatting with Morgan Kusy as I set up a timeframe for a technician to come check it out. Eric Sandoval was our technician and arrived later that day, at the time agreed upon. Eric is a very friendly and personable man. It felt like we had called a friend to come fix our furnace. The entire time he was working, he was also talking with us and answering our questions (as well as our 3 year old son's questions, who was very interested in what he was doing). Our furnace has been working wonderfully since Eric fixed it, better than it ever has in the 2 years of owning our home.Thank you, Eric! :)
Michael provided valuable insight into my system.
Matt did a great explaining in detail what he was looking at and what needed to be fixed. He was very professional.
Very responsive and ended up replacing entire HVAC system
Celia Wilkinson
2 years ago
We had a horrible sewer gas smell in our house, and O’Shea was able to identify the problem and stop it. They were very responsive when we had a follow up issue as well! Really appreciate them!
robert michler
3 years ago
Phillip W was at our house tonight to perform a furnace check up. He took his time and made sure we understood everything with GREAT customer service! He knows heating and cooling that is for sure. After he left we felt very informed. Phillip is an asset to Aksarben!
Dave, Jeff and his crew did an excellent job installing a HVAC system in my daughters home. Highly recommend them
Kevin Doncaster
a year ago
These folks came out and did a bang up job. Noah was the tech, Veteran, meticulous and did exactly what was needed. We found out these guys do way more in terms of services offered so we are booking them for other needs as well.
We had a great tech come out to our house and handle the bad prognosis very well. He even had his field supervisor to come out and take a closer look to confirm what he told us. I've trusted them in all my homes and will continue to do so.
I called on Friday morning and they were able to come and evaluate my air conditioner and fix it in the same visit. Rodney was very professional and did a great job explaining what the issue was. Thanks for all you did!
Gene Opalinski
a year ago
Received call before and had to move to a later time that day and dispatch was able to accommodate our request which was appreciated. Technician, Matthew, was superb! Took his time and explained things in a way we could understand and brought our system up to current specifications. Appreciated his patience to do things correctly and never got the feeling he was hurrying to get to his next call or go home. We will be requesting him for all future needs for our HVAC system. Calling to have any technician come to your home is a roll of the dice these days as to whether you will get a good or bad/lazy tech. We hit the jackpot with Matthew!
Creola Woodall
a month ago
was charged 1870 for a install water heater that cost under $600 with a $175 discount make the payment $1695 I was charged me over $1000 to install a water heater upon checking every company I have call that this is totally out of range of what it cause to install a 40 gallon water heater l feel you totally took advantage of me and my dying husband who passed away 9 days later there was also problems with how you mess with with my air condition while installing a new furnace trying to force me to buy a new air conditioner unit I didn’t need only to learn from another company that there was nothing wrong with my coils it tray because you bent the medal tray back so that the tray carrying the water to the hose on the floor had been bent forward causing the problem something that didn’t not happen on it own because the try was to thick and there was no problem prior to you messing with it he told me there was nothing wrong with my coils I was lied to he bent it back and in place and no problem since another was the pipe replacement that was to be done they put the wrong pike into the ground try to hurry up and cover it up until lucky for me my neighbor who is a city inspector noticed the truck and asked for cadential and said don’t cover up that or the plumbing being done to install a Bathroom downstairs until he come back to inspect it leading us discovering you had not gotten a permit to do the work which you hurry down the next day to do and the pipe that was placed in the ground for the kitchen you hurry up and tore up and replaced with the right one you not only took advantage of us but was shady in you work practices and sought to Beat and mislead people like me with your statements in Google reviews, as you say you provide exceptional service that is inline with prices across the country as an excuse to cheat as many people as you can is what I think and you owe me a refund on the price gouging of the water heater installation “Waiting “
Joshua Anderson
2 years ago
Phil from Aksarben Heating and Air did an AMAZING job! Very thorough and patient with any questions I had. Explained everything and, most importantly, was honest up recommendations and what needed to be done. Would highly recommend Phil!
John Braddock
3 months ago
Austin, my technician did a fantastic job. He was friendly, efficient, explained everything cost wise upfront before doing any work. I would definitely recommend this company.
Justin is great, he's been to our house a bunch of times for HVAC service, top notch tech.
Had service to my house the same day I brought my newborn home. Heat went out while we were at the hospital. Unfortunately my furnace was going bad and had multiple issues. Mike got my heat working but informed me I'd need a new furnace to save frustration over the long haul. Two days later, got it replaced in half a day. Expensive yes, but now I have peace of mind that my newborn won't be cold. Service is great and install, plus instructions, was fast and easy. Thank you for being so responsive and helpful.
The workers at Aksarben ARS are always friendly and do good work. Easy to talk to, and knowledgeable.
Michelle Hill
3 weeks ago
Very professional, knowledgeable and helpful. Easy to work with and definitely recommend.
Much like you, I turned to the internet to find a heating and cooling company with great reviews. One of the best reviewed companies was Aksarben Heating and Cooling. Following is my experience with this organization.I own a rental property. My tenant’s heat was registering 50 degrees on an extremely cold day. We contacted Aksarben and we were pleased that they could fit us in to their schedule, as I’m sure many people were having issues. They came out and identified the issue and corrected it. They then asked if they could pull the heat exchanger to take a closer look. As it would be no additional cost, I told them to go ahead. After pulling this part, they proceeded to tell me that there was a ‘breach’ that could potentially leak carbon monoxide. They gave me my options - $790 to repair the part or $1,700 to repair and service a few other items. They then proceed to tell me they cannot turn the furnace back on, and that if I wanted it back on, I would have to sign a consent form absolving them of any liabilities should something go drastically wrong. They then fixated on that $1,700 figure and started to persuade me to consider purchasing a new furnace instead, because the unit was already 10 years old and we would more than likely see additional issues with this furnace. They had their sales person contact us. He told us our cheapest option would be installation of an 80% efficient furnace for $4,300. They also had a deal going on, buy a new air conditioner, get a furnace for free which amounted to $6,100. At this point, my wife and I are numb. We cannot believe what is happening. Realizing that our house is 10 years old, and yes the AC may go too, we decide to accept the offer. They proceed to schedule us for 3 days out. So now our tenants have to live with portable heaters for the next 3 days and pray the pipes don’t freeze. After talking to some of our associates in the business, we are told that $4,300 is relatively high and we should check out other options, which we did. We were able to contact another outfit who came to the property the very next morning, immediately retrieved a replacement heat exchanger, installed it, and had our heat running by noon, safely…for $387!My personal opinion is that Aksarben is an outfit just like everyone else, trying to make the most money with their products and service. What was disappointing to me is that I felt that my fears nearly caused me to spend $6,100 unnecessarily. And I sensed that Aksarben realizes this and takes advantage of it to make a sale.My suggestion is to get a second opinion. Take a step back, make a few calls, it may end up costing you a tenth of what Aksarben talks you into.
Valerie Weigman
3 years ago
Everyone we were in contact with was wonderful. The installers, Lucas and Anthony, were knowledgeable and thorough, they also were very personable and friendly. My two dogs especially my puppy thought Anthony was his playmate.
Updated. They are a scam. Tried to manipulate me to get a whole new system when my thermostat was bad.
Quick and easy! Our hot water heater went out over the Labor Day weekend. After 3 days of cold showers we were anxious to get the tank replaced asap. I called Tuesday morning at 8:00. The Aksarben representative was here by 10:30, and my new hot water tank was completely installed by 2:30. All representatives of the company were pleasant, polite, and knowledgeable of the product. Great experience with a wonderful product. Highly recommend!
Furnace was leaking air pretty badly. They also cut the wire to my doorbell which is a camera. Fixed both issues myself but never did hear back after leaving a message with my salesperson.
I had a furnace completely go out leaving the residence freezing. They came out, gave an estimate and was scheduled to do an installation the next day. Worked through a couple of installation issues at the home with no problems and completed the installation safely and efficiently. Would definitely use their services again.
Eliza was so professional and pleasant. This is the second time he has done our maintenance check and I was happy to see him back. Excellent!
Chris Haifley
9 months ago
Tech was very polite and professional got the job done quickly Even went above and beyond to attach my loose thermostat.
Kurt Claussen
2 months ago
Had them come out to inspect the AC at my mother’s home. Already told them it was low on freon. $116 later for a service call they told me there was multiple things wrong with it and for peace of mind, with an elderly parent, they suggested spending thousands and replacing it with a new unit. He said replacing the freon alone in the old unit would be $1400! Got a second opinion from another company, guy found the freon leak and repaired it in 30 minutes. Cost, $250. Pays to shop around. Stay away from companies like this!!
Eric, Tom, Tim & Anthony all did an excellent job. Very courteous and professional.Eric came out 8:00 am on a Sunday morning and diagnosed our furnace and advised us to replace the HVAC system.Tom came out and provided us with several detailed options for a new system.Tim and Anthony had a new system installed the next afternoon.We had to leave before they were finished and they cleaned up so well, it looked as if they had never been there.I would highly recommend Aksarben ARS to anyone.
Marion at ARS went above and beyond his job and really helped me understand the plumbing issue, process and gave me lots of great advice for good plumbing tips ! He was on time and very kind to myself and my 2 little boys! Only took about 30 min and I have a excellent unclogged toilet now! Thanks again and I know my family will use ARS for any additional plumbing needs!Lisa Dean.
Tony Cunningham
a year ago
Excellent service! Our HVAC tech Fransisco was quick, knew his stuff and explained to me everything he was doing. I highly recommend this place!
Samuel Banya
8 months ago
We had Brian from Askarben come out today to check our HVAC unit for a house we just bought earlier this year that's a bit older. We originally were referred to this service by Home Depot as well.He did an inspection and recommended to replace the unit since our unit is older (2006) so we are looking into considering having the same company help us buy a new unit with a payment plan.Overall great experience, and great HVAC tech.
From the repairman to the salesman to the installer, they were all very good.
Kathy Gaither
9 months ago
Ryan was very helpful answering our questions. He took time to inform us of what he did as well as what may be needed in the future. He also wrote on the service slip like I requested for my husband to read. You do not find service like this. RYAN ,Thank you for being very respectful to our home,pets and my request.
The fuse blew in our furnace and we were without heat for about 24 hour. Noah was very professional and well mannered. He found the issue verily quickly and was repaired in a timely manner. We were very pleased with the services we have been provided by your company and technicians. Thanks from the Schaubs
Ameliano Guzman
3 months ago
Mr. Matthew Robinson from Aksarben was a great insight to our heating and cooling system for the house. He was able to provide in detail about our home system and precautions we should take to help keep the spread of growing contaminants which he was also kind enough to clean up for us. May request him and his company by name for my next service. Thanks again!
The guy did a really great job and took before and after pics of the clean out of the air cind unit and went over everything and explained to all of us. Would like to have the same tech not time. Noah was great
My technician Tyler knew immediately what our problem was and got right to work fixing it. Very professional. He and the other technicians just like him are why I continue calling ARS when I have plumbing or heating/AC issues.
Needed a pair of water shut off valves replaced quickly. They were able to fit me in same-day and got the new ones installed very quick. Great service!!
Jere Ramsey-Lester
2 months ago
Justin was amazing. He was professional, explained everything about my units and gave me advice on next steps 10 stars!!!
Shaun Knipfer
10 months ago
Mathew was extremely helpful and very straight forward. Gave several options to help get the system functioning properly!
Andrea Aguirre
2 months ago
We had a water pressure regulator installed and everyone we spoke to, from scheduling to our technician Jamie, were very friendly, polite and professional. I highly recommend their services!
Lucas MaCain was very professional. He explained everything for me to understand. I take care of my 89 yr old father and my heat wasn’t working. He showed up on time and completed the repair and maintenance professionally. He even helped me set up my nest thermostat which the settings were wrong and I didn’t understand how to do. I’m very grateful for his service!!!
Aaron Gutierrez
4 years ago
Called them to look at HVAC because it would not turn on. Had a contractor come out and “work” for three hours to locate the short. About 45 minutes into the diagnostic he clearly gave up and was not interested in fixing the problem and suggested I buy a whole new system after making multiple comments about how bad it looks,which by the way was $8,000 for a 14 seer system. Wrote up an estimate to replace a capacitor and a few other components as well as replace the fan blade because some bolts stuck out too high that I guess were a hazard to my children for just shy of $1,500 and left after “jerry rigging” my AC to keep it running for a bit, which it died shortly after he left and charged me $300 for the call and did not apply $50 off that’s listed on website. No surprise though he didn’t fix anything and Not sure what that meant but good news my house didn’t burn down. Long story short had another contractor come and in replaced the parts and fixed everything on Aksarbens $1,500 list and found that everything else looked fine for 1/3 of the price and in less time than their guy showed up to do nothing and that’s after a generous tip for doing a great job and fast. You win Aksarben I promise not to call ever again but I will tell my worst enemies to use you.
Friendly, and thorough. The technician quietly performed his tests and completed his inspection and provided me with a visual summary of the system and results. He also discussed preventative measures to take on dampeners and filter changes. I appreciate the advice.
Matt and Lauren Conboy
3 years ago
Brian was amazing! He has serviced our house before and we always enjoy having a sincere professional help meet our needs. Again, wonderful!
Lois Podobnik
2 years ago
I worked with three separate specialists, Mike in repair, Andy in consulting on options, and Mitch in installation. These three gentlemen were very professional, knowledgeable and very helpful. As a new resident to Omaha, this team gave me great confidence that all repairs and installations would be up to code. I was offered a number of options for repair and replacement and given pros and cons of all options. Without hesitation I highly recommend this company and their team to everyone. Also, I was without heat and they made me a priority! They rock!!
Kitchen sink is clogged again a day afterwards. Please send technician again.
Jason Wasmund was an excellent service professional. He diagnosed the problem and was able to get the part under warranty which saved us around $400. His installation was very professional and had an excellent customer relations attitude! Would invite him back any time!!!
I can not say enough praise for Marion #316 . We had a pipe back up last week, I called late in the day and Marion came out during the late hours . He stayed for hours doing everything he could to fix our issues. He then returned twice this week to ensure everything was perfect for us. You just don’t find that kind of service and care these days. We have always called Aksarben for all our homes needs and will absolutely continue using them in the future. Asking for Marion each time!!!!!!
Called them out last fall about this time as my furnace would not kick on. Repairman cleaned everything and told me to us a different air filter. When I went to get my checkbook he found a possible leak in my gas valve and quoted me to replace. When I called to tell him it should be under warranty I never heard back from him so he never came back to replace. Same problem on New Years Eve and another tech came out. He cleaned the same thing and then proceeded to tell me the blower was going bad. I asked him about the gas valve and he said there was no problem there. He said the same thing about using the cheap air filters! When I informed him the blower would be under warranty once again I never heard back from him nor did he come back to replace.
I was very pleased with Brian (Rhodes) who came out to do the routine maintenance on my furnace today. He was friendly and knew what he was doing. He took his time checking the furnace and explaining the parts that needed to be fixed and replaced. He had to replace a burnt UV ray device and a bad USM surge protector. He also suggested and installed an AC surge protector to fully protect the unit from power surges. Thank you, Brian, for the job well done!
Christina Hausner
2 years ago
Sewer line backed up when I ran the washing machine last night. Sewage everywhere.. Called them at 840am the next morning panicking because we couldn't go very long without needing to use the restroom. Sam was at our house before 10am and called another person for help as it became a 2 person job. The men fixed the problem for less than they quoted and explained what changes we needed to make to avoid this problem in the future. Even gave us a card for a company to do clean-up. 5 stars all the way!
Margie Silvestrini
a year ago
Had to replace furnace, ac, water heater (being done in 9-1-21). Both installation techs were very professional, courteous, respectful and great sense of humor.
Lauri Behrens
3 years ago
My technician , Eric S was thorough in checking my furnace functionality... discovering that my furnace humidifier was not working properly as well and preceded to fix it. I was able to ask questions for better understanding of repair needed.
Joyce Mcneil
6 months ago
Tom was very knowledgeable and explain everything he was doing. I would recommend this company, especially Tom the Tech, great job 👍
Absolutely wonderful experience. Matthew was super professional and knowledgeable. There is no doubt they are the best in Omaha.
Mason was amazing, professional and attentive. Worked quickly and efficiently. Really happy to use Aksarben ARS is a very good company to work with for your HVAC needs.
Philip came to do a A/C tune up and he spent a good amount of time checking my equipment. He also listened careful to my concerns about it and found out what was the problem. I was concern about Covid and he was very respectful of the spaces where he was at the house, as I asked him. He used a face mask, gloves, sanitizer multiple times and disposable new boots while in my house. He tried to keep social distance as much as it was possible. He is outstanding. A very respectful person. I will keep asking for him for future furnace/ac maintenance.
Aksarben installed a new HVAC system and I had a few issues with the install. I really dislike dealing with contractors but this was actually one of the best experiences I've had. They went above and beyond to make everything right and I couldn't be happier with their finished work.Also, HVAC systems were starting to fail all over my condominium and replacement systems were being recommended and installed by a variety of contractors, so the reviews stating Aksarben is only out to up-sell systems are false.
Wendy Salinas
6 years ago
Jake was very kind and explained what the process would be to identify the problem. He allowed me to see the video of our line while he was inspecting it and explained each step of the way how he was resolving our issue. I would use them again in a heartbeat!
Tamara Webster
3 years ago
I can't thank Aksarban ARS enough for their wonderful customer service. We scheduled our annual fall check-up on a Friday and discovered our 22 year-old furnace was showing signs of needing to be replaced in the near future. We decided to replace it now rather than waiting until it died. Aksarban's install manager Jacob Neiman came by the next day (early Saturday morning) to assess what we'd need and within an hour we had a quote and a Tuesday morning install appointment. The install was done in less than 4 hours and the install technician Lucas was friendly, knowledgeable, and extremely thorough. We now have a brand new variable speed Rheem furnace with a smart interface we can control from our phones if we choose. It's awesome! Everything about the process was fast and professional. I highly recommend Aksarban ARS. They took great care of us.
The technician Ryan was excellent. Responsive, polite, knowledgeable, and took the time to explain everything. There is a reason I have been with them for 3 years since moving into my house. Highly recommend...
We've use ARS for years! They are always quick to help in an emergency situation. I love being on a plan where I know they will call to schedule tune ups in the spring and fall...makes home keeping so much easier!!!
Candace Ludden
a year ago
Brian did a great job made sure that my heating unit will be working smoothly for the winter he also got my humidifier in top order. He was very professional and a very pleasant gentleman. Candace
Courtney Reed
2 years ago
Used Akasarben for over 3 years, and was a part of their maintenance plan for $24.08 a month. We no longer needed this service, so I called and cancelled this in July. Since then I’ve been charged for August, September and now October. When I called in September I was told this was taken care of and that I’d be refunded the 2 months I was wrongly charged. Nope! I have yet to be refunded and instead I was charged another month. Poor quality customer service. I highly recommend NOT getting on their maintenance plan, not worth the money or the hassle. I’d hate to have to cancel my card I have on file with them to stop these charges but at this rate it’s awfully tempting- although ridiculous.
Michael-Alice Villone
a year ago
Lucus from Aksarben ARS is an excellent tech as well as all who work for this company. Great company. Honest reliable reasonable prices. Will always use there service when needed.
good group of people. I have had product installed in 3 homes furnace/ac/ and hot water heater and every time the quality of work is outstanding. Very pleased, you deffinetly get the best quality with this company and they will do a free replacement service consult as well which is nice. They often run specials as well.
Terry Munsinger
3 years ago
My technician was polite, on time, and delivered exactly what he said. Not too noisy with pipe cutting, not needy at all. Brought own supplies. Made sure everything was correct. Wore mask and gloves in house.
Jerald Crawford
a month ago
Great customer service had an issue with my A/C going out and was not scheduled to come out for another week but they fit me in the next day and got everything fixed and working. …Life saver
Sarah Slayton
2 years ago
Dale was fantastic! He was professional, helpful and efficient. We've had him out a few times now and each time he gets the job done right! I highly recommend them for shower pan and faucet install!
Cho Aye Family Youtube Channel
2 months ago
Staff are very friendly and helpful. Knowledgeable and professional technicians. Our last tech Noah is very knowledgeable and explained everything throughly.
Johanna Walker
a year ago
Brendon was on time and very courteous. He was quick to get in, review the performance of our furnace and humidifier, changed filters and set the system back in no time. Thanks!!!
Daniel Massey did a great job servicing both furnace and AC units. He was very knowledgeable, professional, and compassionate, while being very clear and thorough in explaining things to me throughout this process. I would highly recommend Aksarben ARS.
Amanda Jones
2 months ago
My tech was amazing! He showed up was beyond respectful. Told me what he was doing and why it needed to be done. Checked everything with both my furnace and ac. Explained to me why I needed to be replaced. And gave me the options of replacing and repairing. This man was my godsend because I’ve been fighting with another company and my insurance to get the information together for my insurance company. He just went above and beyond everything I was expecting.
Stephanie Peel
a year ago
Matt showed up on time and was professional and courteous. He did their multi-point inspection and maintenance for our annual A/C checkup. He cleaned and examined and adjusted as needed. He then explained his findings and proper care and maintenance to me, as I'm a first time homeowner. He answered all my questions and explained things well. We chose to have him replace our dual phase inverter which wasn't performing well, and he did that quickly and easily.
Trevor and Wayne did a great job installing our furnace and explained everything that we needed to know once they were done. Highly professional and recommend them both to anyone!
Michael was out today and did an excellent job. He was very polite and went over everything with me. I would be comfortable having him come out again if needed. Thanks Michael
My furnace was making some loud noises! We called Arksarben and they were able to make an appointment the same day! They called out a comfort Advisor and he was there later that night! He quoted me for a new furnace and made the appointment the very next morning! They did show up a little later than promised but work was done quickly and efficiently by the time they left my house was toasty warm again! Highly recommend!
Joey Plunkett
2 years ago
Lucus B. and Anthony D. did an outstanding job installing our new furnaces. Professional, courteous and hard working. I would recommend them to anyone. Extremely pleased with their work! Scott and Paul installed a new AC unit this week and did an amazing job. Very clean and professional, they had us up and running in no time. Would highly recommend.
Ryan was professional and knowledgeable. He explained everything he did for the equipment in my house and made sure I understood all the work he did and was very friendly. I’ll be sure to use exurban again in the future like I have in the past.
Douglas Switzer
3 months ago
Brandon does a wonderful job maintaining our systems.
Reubin DeSantiago
5 years ago
Eric came out to our house and helped us with a circuit board issue. He explained every step of the process in detail and also upgraded or system to be WiFi compatable. Highly recommended company. Thanks for the service Eric.
Kyle Vanderheiden
3 months ago
Very friendly service. Rusty did an excellent job.
Keesha Blamble
a year ago
Sales were knowledgeable, professional, and knew exactly what to present to meet our needs. The installation guys were so nice, professional, cleaned up after themselves, I'd recommend them all again!
Solomon Mezmur
4 years ago
Mitch Scott did an exceptional job in replacing the Furnace and Colling system in a timely manner. He was professional, friendly knowledgeable HVAC Tech. He explained everything in great detail and made sure I had a complete understanding of the new air-condition unit. I am very pleased with the work he has done and he is a great asset for aksarben ARS. Thank you for your service. Keep it up.
Was able to arrive early and called for permission to do so. Friendly and thorough, answered all the questions he could and asked the appropriate teams that would have the answers for others.
Terry Merrihew
3 months ago
Phillip was no no nonsense; quickly diagnosed the problem, provided quick repair options and made the repair without all the back n forth! Great Experience would highly recommend!
Mitch is an awesome technician. Very thorough and took time to go over everything he did and gave us info on how we can maximize the quality of our system.
Anthony and Lucas were hard working throughout the day installing our new AC/Furnace combo. They were super professional and even catered to our doggos. Aksarben is where we will be doing our business from now on!
I was price gouged. I know, I know it really is my fault since, in the pressure of the moment, I agreed to the services. But, I cannot recommend Aksarben ARS to anyone.Anyhow the story goes, I called in a plumber to replace the Temperature Pressure Relief (TPR) valve on my water heater. I was charged $244. The reason why this is extremely price gouging is that upon further research, the price range for the part is between $15-$50. And, it only took the plumber about 5 minutes to install. Even at the upper end of the price range for the part, how can Aksarben ARS allow their plumbers to charge $200 for 5 minutes of labor? I can understand charging me a full hour of labor, but that amount is extremely high.Upon realizing my mistake, I was pretty upset with myself for falling for such thievery. The following day, I missed a call from a Customer Service rep and was unable to speak with him about my experience. I called him back and left him a message to call me back. It has been over a week and I never heard from him.I leave this review to warn anyone and everyone to make sure to do research ahead of time and don't allow anyone to charge you an exorbitant amount to perform minor fixes. I am staying away from Aksarben ARS and will avoid them for all service calls in the future.
Lindsay Taylor
11 months ago
Matt was an outstanding technician. Honest and friendly service. He discussed several options and we didn’t feel pressured to commit to any one option. Same day service. We have used Aksarben for several repairs on a home we bought a few years ago and would recommend. Would highly recommend Matt for all AC/HVAC issues.
Your serviceman did an excellent job with our yearly furnace servicing. He explained everything clearly, gave 3 options to be done.I went with 1 option and will go with the other 2 next year. Very personable and willing to help with any issues. Did a great job.
Tech was very informative regarding some problems found with our furnace. He did not try to push me to have the work done today. He was polite and friendly and explained everything he was doing to our system.
The technician, Noah K did an exceptional job today. He was thorough, professional and really left a very positive image of both himself and of ARS. I will ask for him again. Thank you, Noah! Thank you, ARS!
Cindy McAndrew
3 years ago
Our furnace went out on a Friday when it was a high of about 10 degrees... the team had someone come out that same afternoon to get it up and running over the weekend and install a new unit on Monday. Thanks for the great service and speedy install guys! We so appreciate it! :)
Michael Kitchen
4 months ago
Justin came out to do a yearly inspection and did a great hob letting me know my options and potential issues. Great experience!
Juan, Trevor, and David were prompt, professional, courteous, friendly and I appreciated their knowledge and talent in their field. Impressed with the process from beginning to end. David won the bid within the 1st 15 minutes with his experience. Juan and Trevor were a top notch team during the install and kept me updated and informed. They answered all my questions and ensured the work was done to my satisfaction. Will recommend Aksarben to family and friends.
I called and in less than two hours a technician showed up. Sam was an amazing tech and was SUPER professional. He worked tirelessly for three hours to unclog the drain... he succeeded and did a tremendous job cleaning up and made sure the job was completed to my satisfaction!!! Great job!!! Would highly recommend!!!
Jeff did a great job with replacing our hot water heater. Very professional. We have always received good quality service.
Richard Schulte
2 months ago
Very thorough inspection. Technician was courteous and knowledgeable.
Noah was very prompt, , courteous, professional and informative on what he did and status of my heating & a/c system. I am very thankful and satisfied of Aksarben's service and quality of their people . Every body I have met from there is great.
Jacob Hamilton
3 years ago
Michael P. came out for an evaluation on my furnace on a last minute request. I really appreciated his honesty, clarity and options to fix our unit. Not only did he provide 3 options of repair, he educated me throughout the process and laid out the pros and cons of each resolution. Mike is a fantastic ambassador for Asksarben!
Noah was so fantastic and professional! He came to give us an overall plumbing check and was very thorough.
Sharon Oakman
4 months ago
Very thorough cleaning and check of air conditioner. Showed me pictures and discussed options. Very pleasant.
Brian was very knowledgeable and nice. He explained what he was doing when checking the furnace over and asked if I had questions. All in all a great job done
Michael P. was the technician who came to our house to do a routine furnace maintenance check. He was friendly and worked quickly. He explained everything to us at the end very clearly, letting us know what was good and what to watch out for and letting us know of other possible upgrades we could add to our heating and air system without being pushy. He did a great job and I hope all of the technicians are as helpful as he is!
Our capacitor blew in our old unit. They were able to respond the same day (it was hot!) And get us back up and running. We decided to add a new HVAC and tankless water heater. The install technicians got everything done very quick with minimal downtime all around. The new systems work great! The company responded very quickly to my questions and send a technician back out when I felt there might be an issue. All around great experience so far!
Molly Diamond
2 years ago
Sam was quick, personable and excellent to work with! He showed me my drain line and pointed out some tree roots that are just starting to peek through so I could be prepared for that in a few years. I’m so thankful I called Aksarben ARS and they sent Sam. I’d request him again if/when necessary.
Excellent customer service, I was very impressed with the knowledge and helpful tips, along with his performance on fixing the problem. Thank you, Brandon Christensen-HVAC Service Technician on a job well done!
Ernest Haffke
a month ago
Aksarben ARS has consistently provided excellent service over the past 10 years including installation, routine maintenance and repair work of our heating and air-conditioning. Lucas and Mason were out today to get us ready for summer. Aksarben installed our system and they keep the same folks assigned to maintain and repair it. Two winters ago, a part went out and it was freezing outside. Lucas came out, knew what needed to get it running, got the man at the warehouse to get out of bed, open up, get the part; and after midnight, Lucas had our furnace running again. That is why I have confidence in their work; they keep our air conditioning and heating working.
Griffin Jadwin
10 months ago
Our service technician Ryan was great! He was very informative and explained everything he was doing through the entire process in an easy to understand and straightforward manor. He was very personable and friendly and very respectful of our home. We would definitely recommend him to friends and family.
Kimberly Hamell
a year ago
Fantastic customer service. Explained things in detail listened and helped come up with a plan for my concerns. Matthew was great at explaining things I needed to repair or future repair. Didn't feel pressure to do anything. Told me options I wasn't aware of that we might consider in the future.
Delaina Ayala
4 years ago
I woke up this morning to a snowy March 7th 2019 and NO HEAT!! it was 530 in the am and I called Aksarben heating, air conditioning, and plumbing. The woman that answered the phone was understanding and polite. She took down my info and said they would be in touch to set an appointment. I got a call around 740 from another young lady who confirmed my information and booked an appointment for me. I was told that they would call 30 mins prior to the technician coming out. Michael P. showed up on time and ready to go. He was so understanding. I have a 2yr old Husky with atrocious manners and he put up with it. He went down to the furnace and figured out the issue in no time. Michael braved the snow and went and got the part and replaced it. I have heat AGAIN! He was very knowledgeable and answered all of my questions. He gave us great recommendations for air purification improvement, equipment upgrade and replacement. Thank you sir!
Beginning with the salesman all employees were friendly and well mannered. They took our needs into account and answered all of our questions! We were looking for the minimum and ARS worked with us to get the best deal on the best system for our home! ARS helped make the best quality and comfort fit our budget! The system was offered for installation the same day! We chose the next morning and they were EARLY and ready to begin.An entire team came out to work on the whole system at once! The gentlemen were a JOY to have in my home! They were polite, hard working, and knowledgeable! We were prepared for an agonizing day of noise and people going in and out all day, but ARS WAS AMAZING! They even interacted with our toddler and pets like they were members of the family themselves!If you need any sort of hvac services ARS is the company to call!
Aksarben had someone to our house in less than an hour for a badly dripping water heater. Anthony promptly diagnosed and fixed the problem. They were up front on pricing and gave us 50 dollars off when we told them our scheduled plumber was a no show. Anthony also gave me some great advice on how to fix my sink pressure. Next time we have a major issue we will be calling them.
David Manning
11 months ago
Michael Patomsom was very helpful today and got the AC back on and running, thank you so much! Have is good advice how to take care of the equipment, what some steps to upgrade layer could be but wasnt the pushy sales type of guy. Thanks.
Arrived as scheduled. Worked hard through the day and when finished walked me through the install and what I need to do to keep the outside unit clean. I didn’t get a chance to talk to Riley much but Marcus whom I did talk to was extremely nice. Brian whom I met first and took care of making sure I got the right system for my house was very knowledgeable and nice and I enjoyed working with him to get the ball tolling. House already very cool. Girlfriend loves it. I may have to put on a sweater.
My air conditioner wasn’t working. I called Aksarben because they had installed it. I was able to get an appointment for the next day and my part was under warranty. They were early for their appointment and super nice. Would highly recommend!
Derek and Damien were super helpful and friendly. Derek said we would need an estimator to come out to assess a toilet and shower installation and that he would set up an appointment for us. Damien, an estimator, was in the area, so he was able to come out right away. Both Derek and Damien were great at explaining the issues and costs, as well as helping us weigh our options.
Teresa Johnson NE-Omaha
7 months ago
Had a whole new system replaced and trying to get them to come back out 2 months later when the heater wasn't working was very difficult. They wanted to charge us $89 to come out to check the system. They have a ton of excuses as to why things are the way they are. DO NOT USE THEM!.
Brian Schilhabel
a year ago
Very responsive. Got an appointment for the afternoon after my initial call. Tech arrived on time and walked me through everything he was doing then cleaned up before leaving.
Stacey Bradley
a year ago
I needed to have my gas valve replaced and the probe. They came out at the time they said they would and they were on time. Have not had any issues with this company. I have used them for other services as well. Would definitely recommend there services. The tech Tom was very nice and friendly.
Barry Grossman
2 years ago
We had a routine service of our new furnace on 11/20/2020. The technician did a great job. However, he discovered that when the new humidifier was installed 3 months previously, the installer had failed to install a hose to allow draining of water from the humidifier. Luckily, there was no drainage on the basement floor, however, I'm not sure how that omission happened. The technician who helped us this time fortunately had the equipment to complete the humidifier set up.
I’ve used them several times now and am always impressed with the technicians they have on staff- very courteous, professional, and they do good work. Will be calling them again if I need further work done
I called the after hours line I guess and no checks it!!?? Like really even chatted with the on line person and still no one reached back out. Why would you pay for that after hour call service and not utilize it.
I've used them for plumbing before with minor problems. This time it was unsatisfactory. In removing a toilet to unclog our main drain, they cracked the toilet tank. Since they required me to sign a liability waiver before they started work, the cost of a new toilet was all mine. They said it was due to toilet age, but careful work would not break a tank. Then there's the over $300 charge for an hour of drain clearing. They said a camera also showed tree roots in the drain, that they could clear in a separate trip. They didn't show me or take a photo, so I took them at their word. They told me that removing and replacing the toilet would be included in that job also, so maybe I should remove it myself if I was worried about it. I removed the toilet, expecting them to put the new one on after they did the second job. They arrived 2 days later than scheduled for the tree root cleanout. The serviceman didn't know the price I'd been quoted, or where the roots were located, or bring his own camera to see before and after - and perhaps show me, the homeowner, the before and after. When finished rooting, the serviceman did not install the toilet and didn't expect to. I asked him to at least install the bowl, due to my back issues, and I would assemble it after that. He did so, but it would not seat down to the floor, so he told me I could get some shims at the store. He left with my check for $500 for about an hour's work. I got the toilet to seat myself, by removing gunk from the iron drain pipe. The floor was dirty with drain gunk and seal wax, which I of course had to clean up. This all is so far from a quality service, especially for the price, that I would discourage using them for plumbing. Perhaps they're better at HVAC.
I had them last year to check the A/C machine for not holding the requested temperature. They replaced a part and it worked fine. They sold service plan for year and tried marketing other services and products. I don't blame technician I believe it is part of their job.Fast forward recently had issue with cooling and had to call them again. Unfortunately my 1 year service plan got expired and have to pay aprox $90 for visit. Technician found out that pipes are frozen and need system to shut down and re-start. Then he found that it is low on Freon and have to check for leaks for which they said it would cost additional $190+ however there is guarantee it would fix. This seemed ridiculous 1st visit should cover for discovery of issue. So this like gamble not knowing how much I have to spend to get this fixed.Pros: Same day Service, Polite customer service, Good Technicians.Cons: Too Expensive, Try to sell additional service and parts,
Katlyn Louden
6 months ago
I started the morning off by calling all the local HVAC companies I could find, as my furnace stopped working overnight. Most places told us they wouldn't be able to come service our furnace until after hours and that they would have to charge me emergency fees. Aksarben ARS was able to get to a tech to my home in 2 hours, and I was all fixed up within the hour after that. Our tech, Ryan Finch, was very friendly. I appreciate that he took the time to explain everything to me in layman's terms and gave honest recommendations for future maintenance. Overall it was a great experience and I will definitely utilize their services in the future.
Great service, very informative, took the time to explain everything and provide us with the best options to fix our air conditioning. Definitely recommend to anybody!!
Andrew Weinberg
4 months ago
They are always very professional and provide great service.
Nathan Douglas
a year ago
Be wary of the prices of their services. They quoted me 14k to do a repair on my sewer line due to blockages. I thought that was outrageous and called another company for a second opinion. They came out the next day and cleared up all the blockages for 10% of what I was quoted by ARS. Maybe they are worth it for heating and air, but certainly not if you have plumbing issues.
Lucas McCain was great and along with him was Tim. He explained everything thoroughly and both were very polite. Went into detail about what was wrong and how he fixed it. I was very pleased with these two gentlemen.
Phil W was professional and exceptional with the work he provided for us. He was on-time and efficient while also taking the time to explain what he was doing and what was needed. I highly recommend his services, thanks again for the great work!
Susan Loureiro
2 months ago
Professional crew, showed up sooner than expected which was great. With coupon very affordable.
Matt Tomasello
3 years ago
Marcus and Derrick did a fantastic job from start to finish.. Replace my a/c unit A coil humidifier and installed a nest thermostat.. When done Derrick walked me threw everything that they did setup my nest and showed me how to use it.. Couple of great guys
Shelly Petersen
8 years ago
Rusty was very helpful and polite. He explained all the options we had concerning our air conditioner. Parts vs replacement. He did not make any suggestions, just informed us of our options. He did not put any pressure on us as what we should do.He was very through and I would definitely recommend him to service your air conditioner.
Thank you Phillip W for coming out and taking the time to service our heater. Phillip was very kind, patient and friendly answering all the question we had. He was very thorough and knowledgable and we really appreciate having someone like Phillip come out to help us as we have little knowledge in this area.Thanks again!
Mike M just installed my new hot water heater. He was very helpful, took the time needed to explain why the old heater was kaput and what to expect with a new one. Installation was fast and clean, and he left the area cleaner than he found it! I always like Aksarben ARS and I recommend Mike if you have plumbing needs.
Quick to get a tech out when my old water heater died thanks to cancellation list. Tech was wonderful and personable. Despite complicated installation, he made it happen, and always answered my questions (related or not) along the way. He was also very respectful of my medical condition. Derek did a great job!
Didn't bother showing up or calling on day of appointment. 4 1/2hrs waiting wasted. Finally got in touch with them and they gave excuse and rescheduled. Now 45 minutes past the 3hr window and still a no show
Jennifer Kelly
a year ago
Noah was amazing with the motor replacement we needed. Very nice and explained everything perfect to where we understood. Highly recommend have also been using aksarben for multiple years at least 10!! Thank you Noah for the amazing work!!
I have been doing business with this company for over 16 years and have not had a problem until October of this year. Recently I discovered that my hot water heater, bought new and installed by them 4 years ago, began to leak. Sadly, I have found them difficult, if not impossible to work with, and I have been unable to get any cooperation from them to honor the existing manufacturer's 7 year warranty of the heater. All I have received is delay, passing the buck, and shoulder shrugs from their 'specialist' plumber tech who came out to look at the leaking 'State SELECT' brand heater. After being passed around from one person to another, I was finally able to speak to the department manager. I explained the problem leak, and even sent him pictures. He did finally agree to send a plumber out to look at the leaking water heater. After seeing evidence of the problem, the plumber's response was: I have not seen anything like this in over 30 years of being a plumber. Then he left, with NO solution in mind. Apparently, my problem was the end of the story as far as Aksarben is concerned. It is now December 2nd and I have heard nothing from them and the leak is getting worse.Numerous contacts at Aksarben have not done much to help. It is disappointing that they have such little regard for a long term customer, and a bit sad because they have always been easy to work with.
Samantha Schwartz
2 years ago
Arrived quickly and was very nice. Justin took the time to explain everything and what was causing the problem. Offered reasonable pricing! Will definitely call again.
We've been using this company for a few years now and they are doing pretty well for us. Our most recent visit was awesome (other than a long day for the technician and getting to us kind of late because they got lost), but the tech explained everything and was showing me as he was working on the system that way we were aware of what we could expect for the life of the system in the future. We have a service contract so didn't pay anything for the visit directly, but the repairs we will need at some point seemed reasonably discounted with the service contract. Pretty happy with the company and this technician was awesome! Thanks Jose Miguel and Aksarben ARS.
Katie Johnson
5 years ago
Aksarben told me my 10 year old A/C unit needed a $2,000 part. Then they recommended that I replace the entire furnace and A/C because the repair cost was too high. I got a second opinion and saved myself thousands (THOUSANDS!) of dollars. The A/C did not need a part, it just needed cleaned.I would highly recommend NEVER using Aksarben Heating & Air for anything.
Ann Donaldson
4 months ago
Brandon was very thorough in performing and explaining the spring service for my system. I was especially pleased that he willingly wore the mask I provided and did a fantastic job of cleaning my outside air conditioning unit.
Steve Willett
2 years ago
Installation of water heater was professionally done by Anthony. Unforeseen problem with kitchen faucet arose and he made sure it was fixed to our satisfaction. He spent the time and effort to make sure we understood the water heater operation and answered all our questions pertaining to hot water issues. I have used AkSarBen in the past and will continue to use their services because of their employees like Anthony who did a fine job for me.
Christopher Snyder
5 years ago
Terrible experience all around. Furnace had a puddle of water under it, charged me $200 to fix it but then the puddle just got bigger. Really pushy saying we needed a new air conditioner. Sales rep showed up the next day and said I can't in good conscience sell you an air conditioner yours is fine. Thank goodness he was honest with us. Sales rep then showed me it was just a clogged drain line. I fixed it myself for $.98. So basically I paid $200 for nothing and fixed the problem myself. The tech also left an air tank, thermometer, and a bunch of muddy footprints in our house. After a few attempts and messages that were never returned, I got ahold of the customer care manager and she listened well to my story, promised to get back to me and 4 weeks later I haven't heard anything. Will never use this company again. Can't clean up tools, properly diagnose problems, or return calls. Poor business in every category.
Lucas and Daryl were awesome. Discovered the problem in short order and working with the supplier, created a solution on the spot and solved the problem. Courteous. Professional. No wasted motion. Great Job!
scott pokett
8 months ago
Justin did awesome job. Educated me, not just salesman. Will be Eder him
Gabriel Fell
2 months ago
Great to work with, would definitely go with them again!
Meagan Jungman
4 years ago
AKSARBEN IS A TERRIBLE CHOICE. PICK LITERALLY ANYONE ELSE.When installing our heating unit, their own records showed that nothing was wrong with the AC coil. When we turned on our AC, it began hemorrhaging freon and their own repair man said that it looked like the coil had a hole and that it might have possibly been clipped from the installation of the the new heater.So having clearly damaged our coil, you'd think they would correct the problem, as any good business should, right? Wrong. We called into the office and were told that we would have to pay for the labor of a new coil installation. The coil was under warranty, but the cost of the labor would still be considerable.Not only are these people incompetent -- they are dishonest. Choose a company with integrity. Choose a company that will own their mistakes and correct the problems they cause.
Service tech was professional through the whole process. He came in, informed me about everything, got permission to continue. He trouble shot what was wrong and then proceeded to find the cause of the issue. He had the parts on his truck to fix the issue. In and out in under an hour. The service technician Ryan was fantastic. He advised me about some other issues that he saw, but was not pushy with sales.
The men that work dor this company are honest and full of integrity. The pricing is reasonable and the communication, and work is amazing. I couldn't have asked for a better business to tend to my home.
The tech was very personable and on time. Although it was only an a/c system check, I waited over a month for an appointment. Too long.
Stephanie Olson
2 years ago
Mitch was our installation man and he did an excellent job. He was able to make a mount for my wall so we could have the nest installed. He was professional and answered all questions for me. He took his time to show me how the nest works and did a good job cleaning up afterwards. We enjoyed having Mitch as our serviceman.
Nancy Bruscher
3 years ago
I highly recommend Aksarben. I had a plumbing emergency on a weekend, and Marion took care of it right away. He was professional, very responsive, and answered all my questions. He was upfront about the price as well. Give them a call!
Michelle Graves
a year ago
Brady was wonderful, very knowledgeable. He explained my options for a new faucet and the benefits of each. Very personable, great experience.
Andrew Wilson
3 years ago
It’s never a good day when you have to call a plumber especially on Sunday. Eric got out of his service truck and me me with a smile. He was very friendly and got my situation taken care of. He was very professional and most importantly to me NICE. Thank you.
Our water booster pump had gone out a week prior. We had purchased and received a new one last Friday, however, our regular plumber could not get to it. Our water pressure was SO BAD, we got desparate and thought “what are we going to do?”. All plumbers don’t install these booster pumps, so we were really limited on our options. I decided to call AksarbenARS and ask if they installed them. Sure enough, they do and sure enough, they could come out the SAME DAY! Jeff arrived not long after my call. He was professional, super nice and super efficient. He did a great job and did not leave one little speck of mess behind, like others have. We decided that since Aksarben was so fast, so professional and so clean, that we would make them our NUMBER ONE for any further plumbing needs!!!! THANKS AKSARBEN ARS AND JEFF!
Cynthia Musick
4 years ago
Cameron saved us from the expense of a new motor for our AC. He discovered that the previous owners of our house had installed some sort of air freshener filter in the AC, which was causing problems. A company of less integrity would have just put in a new motor and charged us the $500 for it. We appreciated his honesty, helpfulness, integrity, and professionalism, which also saved us $500! I would highly recommend Aksarben HVAC.
Jackie Fulton
6 months ago
Brian provided great customer service and was very patient with my 3 yr old grandson who was keeping him entertained. Will definitely request him in the future!!
Sandra Wolcott
4 years ago
This is the first time I have used aksarben. I am really pleased with their service today. They called Sunday to remind me then called Monday to confirm and even called to say the technician was running behind and would it still work. The tech Mason called when he was on his way. I really liked Mason. He was professional, and personable. I hope I get him back in the fall.
I have been with Askarben for over 4 years, and have always had a great service. Philip serviced my air conditioner this time, he was courteous, and professional. Then went over all the items with my air conditioner explaining exactly what he did.
Phil did an excellent job explaining the condition of our furnace and the work he performed. I greatly appreciate him walking me through options on repairs. Very professional and knowledgable!
My experience with Aksarben so far has been great. Had them come out to get a second opinion on something thier competition told me was wrong. Not only did they prove to me that the competition was wrong. But, they gave me options for repairs and or replacement of the system that the competition didn't do. The tech Matthew was very thorough and answered every question I had. Thank you! I would recommend Aksarben to anyone that asks.
Nathan Thelen
4 months ago
Brady was quick, thorough, knowledgeable, and professional. Great service!
Justin arrived on time and was thorough in explaining everything he did for our AC service. I was on calls and in meetings during his entire visit and he was unobtrusive the whole time he was at our home. Justin did a great job and we’ll be happy to have him back, thanks!
Our technician, Ryan, was very professional and he explained the service I had done to my furnace very clearly. He was good about giving me choices to make sure the service I had done was affordable and within my budget. I would definitely recommend using Aksarben Heating and AC.
Cindy Stoneking
3 years ago
Travis, Juan and Shane did an awesome job on our install they were professional they cleaned up thier mess and did a fantastic job explaining our new systems. Thanks for your great work!
Heidi Hinchcliff
10 months ago
I have used AKSARBEN ARS for my HVAC needs for years, and I couldn’t be happier. Lucas is very thorough when performing annual maintenance on my heating and AC equipment. He is an excellent communicator, provides detailed operating status information, and cares about his customers. I have also worked with Don - Service Tech Manager. He is a true professional with a customer-first and technician training mindset! Aksarben is fortunate to have these quality employees in an industry that often experiences high turnover.
Marc Choquette
3 years ago
Derrick and Marcus were given a pretty odd and difficult job with our HVAC and the setup. They were lighthearted about it while working thoroughly, cleanly, and efficiently. They even vacuumed up the space after they were done and set up our thermostat to the internet for us.
Joanne Morris
3 months ago
Professional, knowledgeable staff who explained everything clearly and provided financing options that worked for me.
Edit at the bottomFor 109 dollars they were able to come out the same day I called, which was good. Tech recommended a full AC system replacement, some leakage in the indoors condensation line burned out the blower motor, I feel like if we could fix the condenser leak and replace the blower motor we would probably be fine. Gonna seek a second opinion.**The second opinion guy removed a clog from a line, fixed a wire, and had our AC going in fifteen minutes. A far cry from 8k for a whole new setup.
Katie Martin
10 years ago
I was having some issues with our plumbing and when Mike M came out to take a look, it was a simple fix. Mike is very knowledgeable, took care of our issue quickly & took the time to explain what the problem was & also offered suggestions so we wouldnt have the same issues again. I would highly recommend Aksarben/ARS. I got an appointment quickly, had my issue handled in a prompt manner and without a huge cost involved. Mike M is the best!
Matt Jaeckel
6 months ago
Had some issues with a whole house humidifier. Called and got a next day appointment. Thomas came out and did an awesome job. Fixed the issue and also did our annual furnace check. He explained everything and made sure I understood. I love Aksarben. They are thorough and efficient. Competitively priced, too.
I've been using Aksarben for years. My Geothermal unit had pumps go bad. They refuse to work on it, but had no problem charging me monthly and for the service call. I don't even have what is wrong in writing. They refuse. Find someone else for Geothermal.
Aksarben ARS always does an excellent job whenever my heating, ac, or plumbing goes bad at my house. In April, I needed a new water heater, and in July my ac broke down. Doug installed my water heater and Mike worked on my air conditioning. Both technicians were courteous, professional, and did an awesome job. The people in the the office are always professional and take the time to communicate and answer any questions you have. Can’t say enough good things! Give these guys a call.
Julia Sawtell
7 years ago
Always happy with the techs at Aksarben. We have been using them for years on repairs/maintenance and they are always prompt, professional and courteous. Pricing has been reasonable and parts are on the trucks.Just had 2 new furnaces and a new AC unit installed - the install technicians were fantastic. So nice to work with, answer all the questions I have and are quick and efficient. They did the entire tear out and install in a day and a half. Not a single problem and completely cleaned up!
Really good service starting with the phone call to schedule my repair, on time arrival, professional attitude to my needs, explanation of required work and cost, timely work and good cleanup. Aksarben has always treated us well and we have used them for everything including AC and Furnace installation in the past. I highly recommend them.
Justin was very professional and knowledgeable about his service. He kept me informed of everything he found and physically showed me what was going on with our ac. He took time to explain everything and offered to answer any further questions after leaving. He gave options for repairs that need to be made. I would definitely use Aksarben heating and cooling again.
The installers were very nice and worked hard all day. They went through and explained everything to us very when they were done.
Spoke a little too soon . They spilt some gooy stuff on my cat scratching post. Very stinky.
If you're a business, avoid at all costs.. Literally.. If you're the business manager, not the owner, watch out for these predators. If an HVAC company installs your units and services them, one would think the business has an AR account with them. Our HVAC units are still under warranty with them for God's sake. I called for service on 2 of our units and was told parts were free but we had to pay for labor.. Ok.. That's understandable. What they forget to mention when you call is that labor is paid at the time of service. So I had to pay out of my own pocket. Then they tell you someone will call 30 minutes before a tech arrives. Again that's great except Jerry had already been here 20 minutes before I got the call saying a tech will be there in 30 minutes. All around a terrible experience. Jerry the tech was great! He needs to take his skills and run to a better HVAC company. I'll be glad to remove this contact from my file.
Brandon, our Aksarben service technician, was very friendly, professional, and knowledgeable about our system and moved with confidence while working on our HVAC system. Thank you Brandon!
My Tech was super professional and walked me through what he was doing. He let me know what readings were good and shared information about services without being pushy.
Charles Lewis
4 years ago
Jorge was the best tech ever. Was professional and helped me keep calm through the troubles of having two kids and the house being frozen especially when it's supposed to be -15 outside. Would recommend aksarben again and the tech Jorge.
I requested service cause we had plumbing issue for my business. They came with 100 ft snake. They ran it and said there wasn't anything blocking it within 100 ft and said it's probably the city's issue. Aksarben employee said he only had 100 ft snake and they will have to come back out tomorrow with a bigger one. First, I Called the City and they checked their sewer within few hours. City employee was very nice and explained that a lot of plumbing companies just run 100 ft snake and blame the city so they can come out and charge more. He was very upset there are many plumbing companies who just rip people off. City employee stated distance from the building to city's sewer line is at least 175 ft so they need to come back out there and do a better job instead of blaming the city sewer line. Next day I called Aksarben again to deal with it. I was told the manager will call me. The manager never called so I called again. I didn't speak to the manager but Aksarben employee said they don't have anything longer than 100 ft. I wasn't pleased so I said, why would you come to business building when you know you don't have the tool the fix it. Aksarben employee didn't have much to say but said the manager is heading to the meeting and he/she will call me back. That never happened. One of my employee rented 100 ft snake from Home Depot and ran it from another drain (we had 2 drains and Aksarben employee just tried it from one of the drain). The issue was fixed. Aksarben basically charged me $135 plus tax for nothing.(update) Quality Assurance Manager Melanie called after I posted the review. I wish she had called sooner cause I had called twice, was told she would call me but she did not until i wrote a review. However, she did admit their mistake and offered refund so I will update it to 3 star since they did try to fix it.
Mark Stockamp
4 years ago
Philip did a great job finding out why our AC was not cooling our house. It happened to be a pretty easy fix. He recommended changing the contact. He explained and showed me why he recommended it. He was very helpful.
Kelsey Urban
5 months ago
Awesome. The technician did a great job of showing me the problem while explaining it and then talking me through different options that I had.
Michele Mower
2 years ago
I called Aksarben and set an appointment to have my kitchen sink unclogged. Aksarben gave me a time frame they would be able to come and check out the issue. The service tech (Noah) was on time and was professional. He took his time and made sure everything was flowing as it should before he left. Thank you to Noah for being thorough and thank you Aksarben for having techs that truly care.
Installed new furnace. The two techs were on time and very friendly and professional. They even went the extra mile to make sure someone my other equipment was up to code. Spending money on a furnace was no fun but they made it a positive experience. Thanks Aksarben!
They were professional and on time. Marcus and Juan did an amazing job installing my new AC, thermostat and new furnace. They took the time to explain all that was done today and cleaned up after they left. If u need any of AKSARBEN services, please call them. I highly recommend them.
Cameron and Brad were professional and explained everything they did. They suggested I get a Wet Switch Flood Detector. After hearing how it worked and that it wasn’t very expensive, I had them install it. After having two pipes burst during the recent bitter cold winters, I believe it will be a good investment for the future.
Julie and Juan Cintron
2 months ago
Very professional and saved me money in the long run!
Technician Brandon was thorough and explained everything he examined. I am confident my system is operating properly now that he is finished with the tune-up service.
Everyone involved from the sales man to the technicians were helpful, courteous and knowledgable about their tasks we visited with the salesman about 2 hours after visiting Home Depot ( on a Saturday) to look for a water heater and had everything arranged, by the end of the day and had the Furnace and water heater installed and running by the end of the day Monday. It was impressive! Would use them again in a heartbeat!
Cesar was here on time, did his work very efficiently. He explained things to me very thoroughly and covered the pro/cons of his suggestions in a way I easily understood. Very pleased with his service.
I had a service scheduled with Aksarben ARS heating and air and they did something that I didn’t really think companies did anymore. BAIT and SWITCH! They flat out lied to me. I scheduled a preventative maintenance for my a/c system because I was lead believe it was such a great deal. I had a PM scheduled with another company but the cost seemed somewhat excessive, so I thought I would shop around a little. Hence I called aksarben and I told them what I wanted and that I thought the other company was a little high. She said oh that’s great because we have a special going for 69.95 which was roughly half as much as the other company. When the tech showed up ( finally) he said- “ I’m here to do the systems check”. I said SYSTEMS CHECK? You’re supposed to be doing a preventative maintenance service, which involves cleaning the outside units, checking the cooling levels, cleaning the A coil etc. He said oh no that’s an extra charge. If I would’ve had the service done that I expected to have done with aksarben it would’ve been way more expensive than the company I canceled my original service with. The tech was a very nice guy and it wasn’t his fault, but what a shady way of doing business. Worst experience I’ve ever had with with an HVAC company. Also I did talk to their office and she put me on hold for about 7 minutes, just to have her come back and say that-that service costs extra. That’s all she said, no offer of any compensation of any kind, not really even a real apology. I would caution you to make sure you know what your paying for before you even think of using this company. I was very clear on what service I wanted then they tried to pull a fast one. I would never ever recommend AKSARBEN ARS. Terribly disappointed. Poor poor business practice. If I could leave 0 stars I would have.
In the last month I have gotten a new water heater and today I had a Nest Thermostat installed. Everything with this company has been amazing so far. I had a honeywell thermostat that was wired all crazy with a main control panel in the basement. They were able to get rid of that control panel and wire everything directly to the Nest. Also stayed to ensure that my AC and both heating systems were producing the correct temps (I have a heat pump and gas furnace). The tech also informed me of OPPD rebates associated with the Nest that I didn't know about and showed me how to claim them. Great service from great people both times I have worked with them. I don't remember the name of the guy that installed my water heater but it was Philip that installed my thermostat today.
Michelle Evans
9 months ago
Lucas did a great job with my furnace check and is the only reason I choose to use Aksarben ARS.
Michael Drozda
8 months ago
I use Aksarben for both A/C maintenance and furnace maintenance. Today Brian Rhodes did the fall service on furnace. He was very professional and polite and discussed all his findings when the job was completed. I will definitely request him next time Aksarben does an A/C or furnace check.
Their quality of work might be fine but they will mark up their pricing to unreasonable levels. I got an initial quote of 14k to replace both a furnace and A/C system which seemed high but was told that this was actually normal pricing. Got a different quote for the exact same system from a different company and it came in at 8k. If you use them for a new system be sure to get multiple quotes or you might end up getting ripped off like I almost did.
Jackie Happer
6 months ago
These guys are quick to respond and so helpful. I am always pleased with the service I receive and the professionalism their employees show!
Jacob Larimore
3 years ago
Marion did the job as quickly as possible and for the best value possible. Polite and good humored throughout the job. Would request him again if further work were needed.
christopher elder
a year ago
From day one that i was notified by aksarben ARS that i had been selected thru a online nomination veterans recognition program that they had been teamed up with and partnered with amazon corporation the experience has been nothing more or short of absolute professionalism, the step by step process thru the communications that was provided has been excellent with the TEAM of DAN, JEFF and BRIAN where no stone was left upturned about how the process would take place. no service member ever joined up thinking they would benefit from recognition on a daily basis, we joined because it was and is a calling deep down inside to serve with honor and protect the land we love and the people of this great country even if they dont know the names of everyone walking the line each day and night to keep them safe, so goes true for the TEAM and i use TEAM very highly of aksarben ars because like service members the aksarben TEAM takes time away from their loved ones 24/7 to ensure households are safe no matter the problem, the blanket of protection they provide and have provided sometimes goes unnoticed but the blanket is there when called out. I would say that the humbleness of veterans goes just as deep for never asking for anything in return after all we are all trained that way and those values go along way through ones life. but the fact a company that has been around for many many many years steps up to the call to offer service to veterans is a very humbling way of saying thank you for your service, making sure that veterans are not forgotten and recognized no matter how small or large the gesture is. i would highly recommend the TEAM of aksarben ars for anyone's household service and maintenance, from Dan the manager whom walked me thru the step by step process as to what would transpire to Brian Foley a very experienced knowledgeable respectable comfort representative who definitely talks with you as a client rather than talk at you down to the smallest detail, to Jeffery the installation tech who has a great personality and work ethic explaining any and every question one has to ask, remember no question is to small when it comes to ones comfort and positive safety of ones home and loved ones for the client is the family. at the end of the experience you will definitely understand why aksarben is not just another company they treat each client with the morals and values and respect that should be lived each day. after all they are not just a TEAM they are family looking out for others families, thank you for all you do and continue to do to promote a great company and i hope other will call on them when they need the service and comfort .
From installation two years ago of an electric furnace and air conditioner to a maintenance check today...everyone is courteous, helpful in making long range decisions, and respectful of family budgets. I highly recommend this company for your home needs.
Christopher Novich
a year ago
Called Aksarben and they were able to come within two hours and diagnose and fix the furnace issue. Ryan was the repairman and he did very well, even recommended some products we could get to help long term with the issue.
Noah was polite and efficient. He did our seasonal maintenance and while there's a sales pitch for a purification system, he made it informative and didn't come off as pushy at all!
the First week of September was a nightmare for my basement. We had water damage and on top of that our water heater went out so we needed it replaced. We called ARS and they sent a tech out right away. Tyler our tech although a fast talker was very professional and handled the replacement of our water heater in a very timely manner. With this being said I will definitely use their service again.
Brian was timely, knowledgeable, and polite. He kept me up to date regarding what was done and needed to be done. He called in a supervisor to do a double check.
Simple furnace tuneup/inspection. Thermostat was reading lower than what it was set. Mike was quick, efficient, thorough and answered all my questions. Found the problem and fixed it. Highly recommend.
Lucas Sullivan
3 months ago
Matthew was great! Very thorough and professional. Gave me all of the information I needed and provided me with different options to go forward. Very appreciative of it all.
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