Best Home Maintenance in Memphis TN

This is our second time using Smith’s Plumbing and we cannot say enough good things about them. Today we had Jeremy come out and he was wonderful. He was very professional but also very personable.

Ruvi is fantastic

Very professional and nice. They take time to explain every detail. I like billy also he was very friendly, funny, and so kind. I highly recommend this company to anyone who’s looking to get heating and air conditioning. Always welcome at my house.

I will never use Mitch Wright again. They lied to me, talked down to me, didn’t take Covid 19 precautions without my insistence, tried to upsell me instead of just fixing my plumbing issue, and were rude when confronted with their misdiagnosis. I am left feeling like they, knowing we are renters, were trying to justify an unnecessary sewer line replacement that they wanted us to simply pass on to the out-of-state rental owners.

I called Mitch Wright out because my sewage line was backed up. I requested the $99.00 special to run a snake down my sewage line. Upon arrival the tech told me they would have to charge an additional $99.00 to run a camera before they could snake the sewage line. Once the tech ran the camera he told me my sewage line was clay and had roots. He then recommended the hydro-jetter at a cost of $400 instead of using the snake. Reason being the snake could pull in the roots and collapse the clay sewage line.
The tech came back about one week later to run the hydro-jetter then told me my sewage pipe was completely collapsed. While I don’t know if it is industry standard, I was also extremely grossed out by the dumpage of our sewage on the floor of the concrete basement. The Tech and his apprentice left wet raw sewage for us to clean up.

Mitch Wright then quoted me $14,500 to replace ~30 feet of straight line sewage pipe with no obstructions (other than a fence that could be dug under or easily removed).

After receiving this absurd quote I called another local plumber for a second opinion. This plumber showed me via camera that my pipe was cast iron (roots cannot penetrate, except at joints which is rare) then used a snake cutting tool to eat up the clog. We pushed the camera through the sewage pipe again all the way to the city tap. My pipe was not collapsed!!!

I then called Mitch Wright back to let them know my dissatisfaction in the tech they sent out because he lied to me about the pipe collapse and material. I asked for a credit since I paid for the more expensive option based on the Tech’s incorrect diagnosis. They sent out a second Tech to justify the first Tech’s diagnosis, and this Tech – when questioned about the whole collapsed issue- rudely told me not to tell him how to do his job. Their Customer Service Manager then called and told me I was lucky I was not charged more, that their tech was correct, and that I need to replace my pipe (after constantly interrupting me on the call). He also did not check the video footage.

I was shocked that a local business would not want to better train their techs to diagnose issues or at least do something to correct issues that occur in the field. I will never use Mitch Wright again!

They came out to fix a blockage in my main line that was causing waste water to back up into my downstairs master bath shower and tub for a cost of $419 ($330 + $89 service charge). The technician probably was there 15 minutes and the blockage was cleared so I thought, 4 days later the line was blocked again and waste water was coming into my downstairs master bath shower and tub the same as the first time, I called and told them that they were at my home 4 days ago to fix a blockage and the same problem was occurring again. They told me that it would be an additional $419 and there was no warranty and it was stated in my invoice. My invoice was emailed to me and had to be downloaded to view. DO NOT USE ANY COMPANY THAT WILL CHARGE YOU THE SAME EXACT PRICE FOR A PROBLEM THEY DID NOT FIX THE 1ST TIME. ASK A COMPANY ABOUT THEIR WARRANTY BEFORE THEY PERFORM ANY WORK AND USE ANOTHER COMPANY IF THEY TELL YOU THERE IS NO WARRANTY. Any company worth their salt regardless of warranty would not charge a paying customer again for the same problem 4 days later. PLEASE STAY AWAY FROM THIS COMPANY!!!
I WOULD HAVE GIVEN NO STARS BUT THE LEAST YOU CAN GIVE TO POST IS 1 STAR!!!

The people who showed up to install my new water heater were polite and courteous. Unfortunately we ran into a few issues removing my old water heater and getting a new one to fit in the existing space. Once we got these resolved and got a unit that would fit, there were problems with the new water heater. Throughout the whole experience Hiller been over backwards to make sure that I knew they would not leave until everything was complete. One of the managers had to come out at 9:30 PM and they ended up having to replace a faulty gas valve on the brand new water heater. I was impressed at their willingness to continue working until the problem was resolved to my satisfaction. I would highly recommend them to anybody

Annual maintenance performed on our system by Jimmy Lane who did a great job. Very happy with the service.

We urgently need to do water leak repair that day because we have no other source of water that we used for our daily use, so we called this company. We're so pleased with their promptness. After an hour calling them, their people arrived at the same hour. I highly recommend this company.

Professional diagnosis, great response even in a tough time, and excellent repair work. Highly recommend and will definitely call again!

Very professional! Knew exactly what to do. Affordable price

Very professional.

Super fast and efficient. Very reliable.

Tech did a great job. Did season checks on both a/c units.
Went above and beyond to get my tankless w/h warranty work kick started after 4 months of inaction.