Description
Backed by more than a decade of industry experience, our team at Smith’s Plumbing Services is the right choice when you are looking for a plumber in Memphis. We are dependable, always providing top-of-the-line products and services. We boast an A+ rating with the Better Business Bureau® and are members of the Bartlett Chamber of Commerce and Arlington Chamber of Commerce. We make ourselves available at all hours, 24/7. This allows you to address your issues whenever they arise. At the end of the day, you will value what you receive from Smith’s Plumbing Services, which is a job well done. Whether you need water heater installation, re-piping, or commercial plumbing services, we can help. Call today to learn how we can help you.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, 24 Hour Emergency Service, All Kinds Of Plumbing, Area Plumbing, Backflow Assemblies, Backflow Devices, Backflow Prevention, Backflow Prevention Devices, Backflow Services, Backflow Testing & Repair, Bathroom Fixtures, Bathroom Installs, Bathtub Upgrades, Boiler System, Cleaning Water, Clogged Drains, Clogged Sink, Commercial Building, Commercial Plumbing, Commercial Plumbing Services, Complete Plumbing, Drain Issue, Emergency Plumbing, Emergency Service Available, Exceptional Plumbing Services, Filtration System Installation, Fixture Installation, Fixture Installation And Repairs, Full System Replacement, Gas Hook-Up, Gas Line, Heating System, Home Plumbing, Hot Water Heating Systems, Hot Water Repairs, Hour Emergency Service Available, Kitchen & Bath Remodeling, Kitchen & Bathroom Remodel, Kitchen & Bathroom Remodeling, Kitchen And Bath Remodeling, Laundry Room, Leaky Or Broken Pipes, New Bathroom Fixtures, New Bathroom Installs, New Construction Plumbing, New Construction Plumbing Installation, New Construction Plumbing Installation Services, New Sink Installations, Pex Piping, Piping & Repiping, Plumbing Installations Or Re Piping, Plumbing Issues, Plumbing Jobs, Plumbing Lines, Plumbing Needs, Plumbing Problem, Plumbing Problems, Plumbing Repairs And Installations, Plumbing Services Have, Plumbing System, Preventive Maintenance, Pumping Services, Re Piping, Re-Piping, Remodeling & Installation, Rental Property, Residential And Commercial, Sewage Backup, Sink Installations, Stubborn Drains, Tankless System, Tankless Water Heater Installation, Traditional Water Heaters, Tub Drain, Vanity Installations, Washing Machines, Water Filtration System, Water Filtration System Installation, Water Heater Repair & Replacement, Water Heating Systems, Water Supply, Your Plumbing, Your Plumbing Service,
Reviews
We managed our expectations with Smith’s Plumbing given that we’ve been stood up by HD Plumbing two days in a row. We would’ve wanted to be scheduled days earlier but Smith’s was pleasant but firm in setting and keeping our appointment with them - arrived at the last hour of the given schedule today. Hunter wasted no time and did a wonderful job with our kitchen drain stoppage, and was clear and cordial from start to finish. Very satisfied with the work, a little pricey but well worth it having our kitchen sink back working after a long week. Highly recommended.
Our experience with Brandon was amazing. He was on time and so thorough. Very helpful explaining to me what repairs were done. He went above and beyond to take care of our repair and was amazing. So happy with our experience with Brandon!
Chris and Dan (spelling??), are top not plumbers. Smith Plumbing did it right when they hired these guys. The entire staff was polite and they were there when they said they would be. We would definitely use there services again if needed!! 5 stars and 2 thumbs up for Smith Plumbing and their staff!!
Smith’s technician went above and beyond. He not only did a great, thorough job repairing a broken pipe, replacing the original sub-par materials and updating the not well thought out design, but also left the area -- a muddy patch in our backyard -- tidy and ready to be replanted. AND he showed up exactly when you said he would!!! Completely satisfied and impressed and will definitely use Smith's Plumbing again.
michael pittman
a year ago
Smith’s Plumbing was the only company I called on a Sunday who was willing to come out same day. Our Service Technician, Steven, was quick to find the issue and offer solutions. I will be using them again in the future and would recommend them to anyone.
Regina Johnson
3 years ago
As repeat customers, we know we can expect fast, friendly & efficient service from Smith's. The ease of setting up our appointment, added sense of security used by their technicians and their overall work ethic is what will keep Smith's Plumbing as our #1. Mr. James Loonie handled several issues quickly and professionally.
Gary Knighten
9 months ago
Steve called before arrival and arrived at exact time he previously stated. He then gave me 3 options and pricing for the leak and garbage disposal. After choosing an option,Steve got the parts from his vehicle and replaced the garbage disposal and repaired the leak. Steve cleaned the work area and then showed me the work performed and then showed me how to adjust and reset the disposal. Top work in a timely manner! Thank you Steve and thank you Smiths plumbing!
I cannot say enough good things about our experience with your company and your tech, Will. In my rush to replace my bathroom sink I ordered through your company more than what I needed to do the job. Will called my attention to my error and offered to return the base that I ordered and did not need. He took it back and issued full credit for the unnecessary parts. Will and his helper were courteous, professional and efficient. The very next time I need a plumber Smith's Plumbing will be my first and only call.Thank you Will.Paul
[email protected]
Arrived in a timely manner. Very courteous and knowledgeable. Jeremy Explained everything and did the job under 30 minutes. Will definitely use again.
Ernest Shadow
6 months ago
I noticed a water leak near our water meter when I arrived home from work. MLGW stated the leak was on the service end. I called Smith's Plumbing and they arrived within 3 hours and worked until 9pm to repair our water service line. This company is outstanding.
Michael Ramsey
4 months ago
Smith plumbing does a fantastic above ground re-pipe. Surgical precision with drywall cuts. Great easy to follow water heater install and piping around it. Passes all inspections and then some. Smith plumbing does not cut corners. They are not the most expensive but the best quality in town. Smith supports the local schools and that is how I found them. That and word of mouth. God bless Smith Plumbing.
Jefferson Smith
8 months ago
Jeremy and Hunter did a fantastic job! Prompt, courteous and professional. Highly recommend them and smith's plumbing
Awesome service and very knowledgeable and professional. John showed up on time, answered all my questions with great detail, gave me all the quotes and numbers I requested, and then walked me through some tips and tricks for the plumbing in my house. Definitely recommend Smith's Plumbing and ask for John if you can get him, he is great.
William Siegfried
a month ago
Smiths Plumbing Services is now my plumbing company going forward. I have had two service calls from Smiths Plumbing Services. One for an installation of a new water heater and the other for leak detection and repair. I allowed 3 different plumbing companies the opportunity to provide quotes for installing a new hot water heater. Smiths Plumbing was an easy choice based on their professionalism and price.I had no hesitation selecting Smiths Plumbing when I had a water leak. Smiths Plumbing technician Steven Reeves was extremely friendly and thorough in his quest to locate our water leak. He was a joy to talk with and Smiths Plumbing is very fortunate to have him as an employee of their company. Highly recommended company for plumbing services!!!
My experience with my tech, John was very good. He listened to my problem and determined and shared all options and potential costs. He not only repaired the problem, but did a great job and held my cost down. What a great help that was, especially right at Christmas. Thanks John for all you did to save our Holiday! I'm a Smith customer now.
They came after hours and fixed our water heater. Hunter was professional and courteous.
Amanda Gilman
2 years ago
Of the four plumbing companies that I contacted on a holiday weekend after our washing machine drained into our kitchen, John from Smith's was the only technician to call me back the same day. Or at all for that matter, as it's been around 24 hours and I still haven't heard back from anyone else. We were attempting to resolve the problem ourselves, but he still saved us a spot to come out on a Sunday to help if needed. He was courteous and very up front about costs and scope of services, and he provided detailed answers to the many questions we had. The cost was a little higher due to an after hours call, but it was more reasonable than we honestly expected. Our home tools weren't enough to get the job done, so he came out as promised and was able to clear whatever unfathomably nasty things that were stubbornly keeping our kitchen and laundry drains at a full stop. He was professional and easy to talk to. We hope we never need to call him again, but we won't hesitate to do so if the situation arises.
Patti Solomito
2 days ago
Ryan worked hard to figure out exactly why our drain was not functioning properly
I had a pipe that broke, and flooded my garage. Clothes were ruined. I called Smith and they were very kind and professional. A knowledge man think named Johnathan came and fixed the leak in a quick time. Also, was very kind with his time to return due to another leak, luckily they have a 6 months warranty. It was covered and repaired with no cost to us.I would recommend that you give them a try. You won’t be sorry.God bless
Patricia Freire
3 years ago
The plumber came very quickly after we called. He was very thorough and explained everything. We also needed electrical work, so John called an electrician to come give us an estimate. We really appreciated having everything done at the same time. The price for water heater and installation was more than a previous estimate but we felt we got a great job and excellent customer service.
Carla Faye Sells Memphis
4 years ago
As a Real Estate Broker, it is important to make sure we recommend honest and reliable vendors to our clients. Smith's Plumbing Service has been absolutely outstanding! All of our Client's have been extremely pleased with their prompt service and knowledgeable plumbers! We recommend them first every time! Thank you Smith's Plumbing Team!
Supplied very detailed information of choices: tankless or other hot water heater.
The plumber called and came in a timely manner. He used foot covering and floor covering to protect my floors.He was very courteous while he remained professional. He did the job very quickly including stopping a leak in my toilet. He gave me an estimate on another job. I will definitely be using this company.
We have been without hot water heater for four days and dealing with home warranty & another plumbing company. They have been terrible to deal with. Got frustrated & called SMITHS PLUMBING. Oh my gosh what a pleasant experience. Went with Smith’s plumbing. They got to us in less than 24 hours & will replace hot water heaters in the morning. Will not use anyone else n the future.
Carol Wejnert
2 weeks ago
Our service technician, Ryan Nelson, was excellent! He was on time, professional & extremely knowledgeable! We were so impressed with him, we will be lining up other work in the near future. Smith's Pluming Services is top notch & I wouldn't hesitate to call them again!
Glenda Burton
2 years ago
Ethan is very knowledge. He called to tell me his ETA. It took me a little longer to get home. Ethan greeted me and started working immediately. Ethan explained every step of the process to me. He even explained what I should expect from the city. If you has have Gas issues with your home, please call Smith Plumbing and ask to speak with Ethan. He spoke so highly and the company. His work speak for itself. Hopefully I don't have to but if the need appear, I will be contacting them again.
Doyle Sanders
4 years ago
I called Smith Plumbing to remove 2 existing toilets, install 2 new toilets, and dispose of the old ones. Carl (?), the technician called at least 30 minutes before arrival to let me know he was on his way. He arrived when he said he would, assessed the situation, and immediately got to work. I was amazed at how quickly he was able to get the job done and with the highest quality.This was one of the absolute best experiences I have had with a service provider. Being in the service field myself, I truly appreciate the way that Smith Plumbing dealt with my request, how quickly it was addressed, and the quality with which it was done.I will definitely keep Smith Plumbing on my list of top service providers!
Laura Derrington
4 months ago
Excellent service! Ethan is honest, thorough, and really knows his stuff...very helpful. Works fast and does a great job. Highly recommend! (Update: needed new kitchen faucet installed....once again, Ethan did a great job...so glad I have a trusted plumbing pro! You guys are the best
Brooke Pomerenk
4 months ago
Steven was very professional ! He was on time , explained the problem and fixed it in no time for a great value ! Will definitely use them again !
Ethan Saari was our technician and he was extremely knowledgeable, explained everything in an understandable way, and efficiently completed the work needed. Top notch customer service, and he ensured we were happy with the work prior to his departure. He takes the time to ensure the job is done right; does not cut corners which is greatly appreciated.
My technician John took his time, fixed some small problems, inspected everything a previous plumber had done and notified me how many code violations there were and how they shouldve pulled permits. I appreciated him educating me and helping me take care of myself when calling back the other plumbers to fix their work. Great service!
Will was the rep/estimator with whom I discussed my plumbing concerns and things needing to be addressed. They coordinated a time for me to meet and get the estimate so that I didn’t have to miss work. Will was direct, knowledgeable, and kind. Excellent customer service and information about how to quickly execute the logistics of our plumbing repair needs. On the scheduled day, German was our primary contact. They arrived early, worked all day, and were in constant communicating and had a stellar attitude of service and professionalism from 8:30am-6:30pm. I received before and after pictures and was asked at each step of the day when a change needed to be added. Pricing was fair and within my budget of what I could spend for these repairs. I arrived home from work when they were wrapping up and German walked me to each of place they repaired and reviewed the work. When an item was forgotten - he took the time to call the estimator and confirm it was missed and they immediately made note to arrange and come back to fix that remaining item. I would absolutely recommend and call them again!
The guys from Smith Plumbing fixed several issues and installed new sink, bathroom and shower hardware. They were timely, polite and professional AND knew what they were doing! A good experience.
Highly recommend! Very pleased with all aspects of our experience with Smith's Plumbing! Scheduling and communicating was easy and prompt. Everyone I spoke and texted with from Smith's displayed refreshingly wonderful attitudes and etiquette which was very appreciated. Steven R., our plumber, was courteous, professional, tidy, knowledgeable and efficient. Just great! He was able to resolve our issue quickly. We will certainly call on Smith's for any future plumbing needs at home or business.
Ethan is polite and professional about everything he has done today! Even though we did not go got the jetter option, he still taught me a lot tips in term of maintaining the pipes in my place
I would highly recommend Jeremy and Smiths Plumbing. Management was prompt in getting me on schedule and Jeremy arrived right on time. He’s a kind-hearted professional that knows what he’s doing. He repaired one pipe and turned the water back on and detected another and recommended/explained a solution that I will be going with. Incredible service. Will recommend going forward.
Cheryl Macklin
4 years ago
I am pleasantly pleased on how they, first, found the leak in my pipes and then discussedseveral options on how to resolve my issue.They arrived on time and stuck to their schedule to the end. They cleaned and replacedall that was needed very Professional and I amhappy that I chose this company. I will now berecommending them to my family & friends fortheir plumbing needs 😊👍🏽
I’ve used this business for several different plumbing issues I’ve had at my very old house. Every time they fix the issue for a reasonable price and provide great work and professionalism. I recommend Smiths for anyone looking for a reasonable priced plumbing service that does the job correctly.
I am impressed with Smith’s Plumbing. Ryan Nelson was knowledgeable about my problem and after he checked everything out he sat down with me and told me about 3 options to how Smith’s Plumbing could fix all my homes problems. My home was built in 1986 and has same water heater and old pipes so I have been nervous about how much this was going to cost but Ryan talked me off the ledge and gave me hope again. The cost of my project ended up being less than I thought which made me very happy. Matthew and Wade came to help and they were sweet too. Who ever hires your folks are doing a great job picking employees. I have not talked to anyone on the phone or in person that was not professional and polite. Thank you from the bottom of heart.
Christopher Lewis
2 years ago
Very friendly service! Unclogged my laundry drain, and verified no clogs in joining kitchen drains. 30 day guarantee on drains unclogged! Will definitely use Smith’s again if any plumbing issues.
Christian Criswell
2 years ago
As first time customers we couldn’t be happier with Smith’s Plumbing Services. They were able to send a technician within a few hours after we called. Steve did an excellent job all around. His communication prior to coming by was excellent. He is a friendly, good humored guy and finished his work in record time. We will definitely call Smith’s Plumbing Services again the next time plumbing disaster strikes.
Tyler identified and repaired the problem in a timely manner for a reasonable price. He was fantastic. Friendly and very professional. I recommend Tyler and Smith Plumbing to anyone with any plumbing issues. Great company!!
Will from Smith Plumbing showed up on time and was very professional. He took time to help me understand and recommend what is needed. The estimate was reasonable and we scheduled a follow up on the spot to complete the job. I am renovating my bathroom and needed new faucets installed and repair and unclog another bathroom. Was very impressed with the way he handled the visit. I highly recommend Smith Plumbing.
Caroline Goodman
9 months ago
Corey was GREAT! Knowledgeable and professional and also a lot of fun to chat with! He took care of my problem quickly and with high quality service.
Cary Duncan
11 months ago
Hunter was great! He was dispatched quickly, then swiftly diagnosed and repaired our leak. Very knowledgeable and professional.
Tracey Wilburn
2 days ago
Ethan came out to unclog a kitchen sink and install a new garbage disposal. He was very professional, on time, and took great pride in his work. He showed me how to unclog the new garbage disposal, if needed, and how to properly maintain a plumbing system. The area he worked in was left spotless. A++ plumber!
Tracie Benetz
4 years ago
I am a local Realtor and also a homeowner that has used Smith Plumbing for several years. Yesterday, I had a couple plumbing repairs on a home I have listed. Cody Johnson was assigned to my job....He came out to my sellers home, was on time and went above and beyond for me! In today’s world you don’t get the kind of customer service he provided much anymore! Very impressed with him and his knowledge! I highly recommend Smith Plumbing and Cody Johnson for all your plumbing needs!
Jeremy Flynn was very nice, personable and informative! He cleaned up after he completed the work. I would definitely use Smith’s Plumbing again and will recommend them to others!
Deborah Walker
4 weeks ago
Leaking pipe under sink fixed plus another one thanks. Appreciated
I called this company in a panic! I had a gas leak and Jenna and the technicians were were absolutely a JOY to work with. I will definitely recommend to All my friends and neighbors! I see why they are NUMBER UNO for consecutive years!
Roland Pagaduan
5 months ago
Ryan is great! Professional, polite and knew what he was doing! Highly recommended!
We had Steven come out to fix our toilet. He was professional and kind. He communicated very well and was able to fix the problem right away. The price seemed very fair.
Very kind and professional technician. Fixed my leak and even offered advice on some other items that could help my homes efficiency. Thank you Smith Plumbing!
Tyler Crosthwait was very professional and responsive. He answered all of our questions and clearly explained all of our options! Great service!
Smith Plumbing did an awesome job replacing my collapsed drain pipe in the yard. They were punctual, worked hard and pooled additional resources to get my job done on the same day as they started. They were professional and adept at working through the curveballs that my existing setup threw at them. Highly recommended.
Jason Williams
6 months ago
Ryan Nelson did an excellent job, and I am very pleased with his work. He was friendly and courteous during the job and explained everything to my satisfaction.
-Cecelia Williams
Excellent service!Timely, professional, and knowledgeable. Did not try and sell me services I did not need. Will do business with again in the future.
Michael Baird
2 years ago
I highly recommend! I am very pleased with our experience with Smith's Plumbing! It was evening when I called their 24 hour service. Steve was very nice and professional. Scheduling and communicating was easy and prompt.
Jessica Jones
4 months ago
Ryan came to detect where a leak was coming from in our master bathroom. He was friendly, professional, and thorough. Also a bonus was that he wore shoe covers and cleaned up when the job was done.
I could not be more pleased with my experience with Smith plumbing. From my initial call to scheduling my service and to working with the technician, I was met with professional and courteous staff. When taking my call, the staff listened to details and worked to schedule the appropriate technician to meet my needs. The technician, Will Newman, was prompt and professional. He explained our situation clearly and offered solutions. He was friendly and attentive as I asked questions. His explanations were thorough. I will call Smith plumbing again for any plumbing concerns.
Joseph Carroll
7 months ago
Jeremy came out on time, and fixed everything I'm a timely manner. They were very professional and efficient. I would definitely recommend them.
Ethan did an awesome job, as usual he disclosed a lot of educational advice regarding proper care for toilets and other plumbing aspects. We give him a excellent 👍 rating!
Eloise Coleman
a year ago
The Tech (Corey Reagan) arrived on time. Was very professional. He pointed out another problem I had and because he was still within the timelimit for my initial problem he took the time to fix it at no charge. I have to say I am very please with the service and price I received today. All that is left to say is Excellent Excellent and again Excellent. Thank you Smith plumbing.
Carole Johnson
a year ago
Thank you so much Stephen with Smith Plumbing. Very knowledgeable and took care with repairs. He was able to take off the shower tiles without cracking the. Thank you again for your quick and Fantastic service.
Steven Reeves was a professional. Called 30 minutes prior to coming to my house and looked at the corroded hot water valve. I told him I wanted to replace both hot and cold water valves and he agreed. Asked if he could back his truck into my driveway and got the tools he needed and had the job done in a little over an hour. The price was a little high but it needed to be done and Steven took the old washer outside and moved the new one in place. Steven was very plenty to have in my home and showed me where the water shut off valve was going into my house and how it works. This was a blessing if I need to use it in the future. Great job Steven. Thank you!
I had the best experience with Smith’s Plumbing! They got right out to help when my old water heater broke. The work was quick, thorough, and super friendly! I will always highly recommend Smith’s Plumbing!
Great experience from start to finish. Will gave us a fair and affordable quote, and German did an outstanding job with the installation. We will definitely be using Smith’s for our future plumbing needs!
Laura Horner
2 months ago
Hunter from Smith’s plumbing was very professional, knowledgeable and efficient. He explained the problem, knew the solution and fixed it quickly leaving no mess behind. We love Smith’s plumbing and will continue to use them in the future!
Called Smith's Plumbing Services out on the review of other consumers and the Better Business Bureau....they lived up to their EXCELLENT RATING. They evaluated my problem in under 15 minutes where a plumber chosen by Choice Warranty could not evaluate our problem in 90 minutes. Smith's master plumber discussed our various options concerning a main water line leakage and we felt comfortable and at ease we choose the right company. Chad and his fellow colleague came out and fixed our main water line with little to no upheavel in the amount of time stipulated during consultation. We have used many plumbing company (small and large), SMITH's OUTSHINES THEM ALL!!!! Their services were priced at a fair and reasonable fee. Their services and people are outstanding! Thank you to Smith for making this otherwise unbelievable stressful time less nerve-racking.
We are new to the area and needed a plumber to fix a leak in our laundry room. I searched through google and found Smith’s Plumbing. Everyone I spoke to was very professional and listened to my concerns and set me up an appointment. Will N was sent and he was wonderful! I explained to Will what I had seen with the leaking in our laundry room and in a very short time he diagnosed the issue and gave us a quote, and unclogged our drain! Will worked with our warranty company and everything has been approved! Will is a great employee and if we ever need service again, I will definitely call Smith’s!
Belinda Anderson
2 years ago
I have heard several people speak very highly of Smith’s professionalism and service so I looked them up and found that they had great reviews. I am so glad I called. They were fantastic! Explained our issues in detail and fixed them all. I would highly recommend this company. Mr. Will was fantastic! Thanks for your great service.
Billy Winters
4 months ago
Steven was quick, decisive, and professional. Would recommend him ti anyone. Friday and a holiday, and he showed up and got me fixed, and never complained!
Daniel Fundo
4 months ago
Jeremy did an excellent, professional job. He completed the installation in record time. I appreciate that he took the old toilet; so many times I see them sitting out at the curb waiting (FOREVER !!!) for the city to remove it.I look foward to recommending you folks in the future ! You are as good s your commercials !!!
I have used Smith’s Plumbing on three separate occasions. Their service has been outstanding each time. The technicians have been professional, work is of high quality, and they have exceeded my expectations each time. Highly recommend for your plumbing needs!
No one ever wants to have a plumber over on the weekend, but John made the whole thing a lot more agreeable! He was friendly, knowledgeable, and had the expertise to solve our problem. He took the time to thoughtfully answer all of my questions and concerns as a new homeowner.The service technicians at Smiths is why I call them if I have a plumbing issue. They are the best. Thanks so much!
Dana Greenslade
a year ago
Brock has once again done an outstanding job with my plumbing needs. He is courteous and very professional. He knows his job and wastes no time getting it done. I trust Smith Plumbing completely and will use them again.
Hunter was a very respectable, polite, professional!! Told me everything he was gonna check and due and was amazing! Definitely recommend Smith Plumbing
Ethan came out to repair my shower. I felt like he discussed all my options before just offering the most expensive repair. He went above and beyond in thinking of a possible larger issue that could be causing my problem and that could lead to bigger problems. He did a thorough evaluation that gave me piece of mind. As always, Smith’s was on time, very professional and easy to work with. Will be using them again for any other plumbing needs!
Dana Pentecost
3 years ago
Smith’s Plumbing is excellent! I would highly recommend them to anyone who is looking for answers to basic plumbing questions to performing major repairs. I recently bought a “fixer-upper” condo built in the 80’s that needed a new hot water heater. The technician, John Stephenson, was prompt and courteous. He called ahead to let me know when he would arrive. Before he started he gave me a time estimate for the repair and kept me updated as he was working. He also kindly answered a lot of random plumbing questions I had about other things I had noticed about my “new” home. All in all, I was very satisfied with my experience and would not hesitate to call them in the future should the need arise.
Amanda Parker
2 years ago
Smith's has been incredibly reliable and professional. I needed a repair done quickly and they worked very hard to accommodate. Jeremy and Chad were incredibly professional, even when they realized that the work would be much more difficult and involved than they initially thought (they had to dig a 15 foot trench by hand). They showed up early, worked all day, and didn't leave until the job was done perfectly. The work was well done and extremely affordable. I will definitely use them in the future.
Technician was great! Very professional and knowledgeable. Will definitely continue using them.
Cindy Montgomery
a year ago
Great service! We didn’t even have to go searching for a replacement they had them in stock. Will be using this company again! It’s also very nice to have a dog friendly company come in my home. Ben, Kevin the Purple Husky and I thank you very much.
We have used Smith’s for a variety of plumbing needs. All those who have come to our home have been professional and thorough. They share information as they go so that we understand our plumbing needs and what they can offer to help us.
Barbara Jones-Jackson
4 years ago
Smith Plumbing sent Cody Johnson out to my home to look at some plumbing issues. He was on time. He called to make certain that I was home. He was knowledgeable about the work and I was most impressed with his level of integrity about the overall job. I would be very comfortable with Smith Plumbing handling this job. I would recommend Smith Plumbing to family and friends
So grateful we connected with Will at Smith's Plumbing! We had (what we were told) a major water issue for our guest house, and were told it would be quite invasive and very expensive to fix. We wanted a second opinion, and a friend referred Smith's! Will came out the same day, was very thorough, and found the issue. It was a simple, quick fix. We had a good laugh about it actually! Happy to have gotten his expertise on the issue, and now it's fixed! We saved thousands, and are very grateful! We'll definitely use them again, and refer them to friends!
Brock was awesome! Fixed our clogged drain quickly and did not even leave a drop of water! Nice to see someone that cares about his job and his customers! Great customer service and very professional. Thank you!!
Very impressed with the experience. Very nice plumber, showed up on time, worked efficiently and kept me informed of what he was doing and why. Would definitely use Smith Plumbing Services again and would recommend John highly. Also, he came out on Christmas Eve for a nominal additional charge, well worth it.
Rose Marie Hill
a month ago
I had a new shower head installed in my walk in shower. The new one will be easier for me to use. Your technician advised me about what I needed and recomended a product that would be safe and easy to use. I am really pleased with the new set up.
Everyone is charging high prices. Smith is not the highest, and likely not the lowest. However, the service is superb. John (I didn't catch his last name) came out to replace two faucets in the master bathroom, and also replaced shutoff valves under one sink. He couldn't use the faucets we provided, but found us an alternative - which turned out to be far better quality and better looking, and better value. John was personable, professional, calm and reassuring, very responsive and helpful, knowledgeable and confident - in short, he was awesome! I'm very satisfied with his work. The price quoted was the price charged, too (no surprises). He's my guy from now on! : -) (The office at Smith too was great - When the winter storm hit, our appointment was moved TBD while they addressed emergency calls for broken pipes, but they called to keep us updated, and when we were rescheduled, they called the day before to confirm. John was spot on time.)
Jacob Monteverde
7 months ago
Called in the morning and Jeremy was at my house before Noon. Very fast and professional. Took care of the issue in our sink quickly.
This was our first time working with Smith's and we were so glad to find them because we had a leak in our house that had soaked into carpets and walls in multiple areas. Their response (after hours) to our emergency was better than expected. The source of the leak was not obvious and required significant leak detection efforts. The team worked tirelessly to solve the problem through minimally invasive means. We (and our insurance company) REALLY appreciated how they approached the diagnosis and the fix to be as economic as possible. Through the process, we worked with technicians Tyler and Will, supported by Amber in the office. Smith's is very lucky to have them all - they understand what customer service is and maintain a customer-focused mindset. They always had our best interest in mind. These days, finding service providers who care as much as they do is getting rarer and rarer. Thank you to the Smith's team for having our back through this whole ordeal. You're on our speed-dial if we ever need plumbing service in the future.
Rebecca Smeltzer
8 months ago
We’ve used Smith in the past and had a great experience. Hunter came out today for a nozzle replacement and was very professional and did a great job! Would absolutely use them again!
Charles Bryant
3 months ago
Had a great experience with this company. Service tech Jeremy responded and correctly deduced our plumbing and leak problems. He was prompt, professional, courteous and put in extra effort. The service installers later came and did a great job and fixed all our problems. Would definitely recommend them again.
J. H. Mitchell
2 years ago
I can't recommend Smith's Plumbing enough. We'll definitely use them in the future and tell friends and family about them.We had a leak in our carport and learned that part of the drain pipe running underneath our slab and kitchen was cracked and leaking. We were able to dig down ourselves and find the cracked pipe joint only to realize that not just that joint but the entire pipe was rotten and falling apart (and likely had been for years).We had four plumbers come out, and Smith's offered a solution to replace all of the drain pipe without pulling out a downstairs bathroom, and their quote was a couple thousand cheaper than everyone else. John talked us through the project and what all we would need to do to prepare the house. He was very kind and detailed.When the project started, Chad and Tyler came out to dig up the rotted pipe and spent a week at the house getting the old drain pipe out and replacing it with new pipe. They worked hard and got the project done a day early. We were thrilled!We had a few loose-ends requests that we would need after we had completed rebuilding/remodeling our downstairs (like hooking up a new sink and dishwasher), and Tyler came back out to complete those tasks. Not sure if Smith's wants this public, but they didn't even charge for those tasks. Seriously -- they said we had a few hours of credit from where they had finished the drain pipe a day early, so they lumped these in with that invoice we had already paid.You can't beat that level of honesty, expertise, and availability. Love having reliable service companies like Smith's in my contact list.
Absolutely excellent job done! Definitely five stars. Ethan did a fantastic job installing our new washer box and valves. He was very professional and had a great personality. We'll definitely call Smiths Plumbing again and will request Ethan.
Michael McCaffrey
7 months ago
Called Smith’s Plumbing at 6am, regarding a leak due to to the cold weather. Hunter arrived by 9am and within the hour he had detected the source of the leak and repaired the pipe. This was our third time using Smith’s and they are always consistent when it comes to repairs and getting someone out to your house. It’s why we will continue to use them. They simply provide the best service in the city.
michael leatherwood
9 months ago
Will came out to locate a leak for me I couldn’t find. Determined it was in the slab and walked me through options and approximate cost to resolve the leak. Still considering options but appreciated his professionalism. Also a nice guy!
Our plumbing pro Tyler was scheduled 1pm-4pm Tyler called at 12:30 and arrived promptly at 1:00 This allowed me to move on with my day!He listened to how frustrating the 1/2” of water filling our wood cabinets and warping the hardwood kitchen floors and how we tried bowls under the pipes to try and find the leak on our own: Tyler diagnosed and quickly repaired our water issue. Smith plumbing is recommend highly
Brenda Jackson
2 weeks ago
Ethan and Brandon exhibited great customer and competency. I would use them again.
Sarah Gafford
7 months ago
We had an plumbing emergency at our home two days before Christmas. Jeremy came to our house at night and repaired our pipe that had burst. We got to go to bed that night with running water and we got to spend Christmas at our home. I am so thankful to Jeremy for helping me and my family promptly and efficiently!
Broken water pipe. Called on a Friday night (after hours) and on call technician called back promptly. He was here the next morning (Oakland). He made the repair then came back later to make sure everything was ok before collecting payment. JOHN is a great plumber and we highly recommend him.
John was able to get out to us much faster than we expected, which was amazing. He quickly located the pipe that burst and triaged the situation for us. He’s been so patient during the whole process and we couldn’t be happier with the service provided. We’ll absolutely be using Smith’s for any plumbing needs in the future.
Donald Euler
5 months ago
I have interacted with Jeremy, Ben, and Travis. They all have demonstrated the utmost professional behavior and were thorough in their explanations. I would highly recommend Smith’s Plumbing Service and will use them again.
We had a wonderful experience with Tyler and Payton. Very professional and thorough. We will use and recommend this company ever time we have a need. Thank you Tyler and Payton.
Neely Draughon
5 years ago
Carl was very professional. He came quickly, assessed the problem, and when it turned out to not be plumbing related, he told me who I needed to talk to get my problem fixed. I will definitely call Smith's Plumbing the next time I need a plumber. He was honest and courteous. I was very impressed.
Patricia Ross
a month ago
Excellent, Tyler has been here before. Always found the issue. That’s why I keep calling your company back.
Brandon Catron
8 months ago
Shawn was very professional, thorough and kept me abreast of everything he was doing. If I need services in the future I will be requesting personally.
They came out to my house within 30 minutes of being called when my usual company couldn’t make it out until the next day
Lena Murrell
8 months ago
John was amazingly professional and courteous! He worked efficiently and fixed our outdoor water leak in chilly weather! I appreciated his kindness tremendously!!
This has been the best experience with a service company in Memphis. All the team members were kind, courteous, professional and truly dedicated to the task at hand. I will not use anyone else for plumbing services in Memphis. You get what you pay for and they are worth every penny.
Brock was great and very friendly, extremely professional. Great timing for a Saturday afternoon.
Lashana Bolden
a year ago
The company was very responsive to my request for an appointment. I would highly recommend Smiths Plumbering Service for your needs. John was called before my scheduled appointment and he arrived on time. He was very professional and knowledgeable about the services that needed. The repairs took a couple of hours and he explained all the repairs that were needed before he serviced them and after he was done. Will definitely use this company again if needed in the future
Jennifer Parr
10 months ago
Smith’s Plumbing Services provided excellent service. They were quick to respond, professional, and courteous when I had a drainage issue in my home.
Katherine Morris
3 years ago
He was on time (actually at the beginning of the time frame we were given) and did wonderful work. Anytime I call they are friendly and professional and treat me like I matter. He was also nice to my cat which is important to me. We are happy we found a good plumber. I recommend Smith’s Plumbing.
Trey Wilkerson
a month ago
Very thorough, professional, went above and beyond. Talked with 2 other companies first. I'm glad I did. Now I know what a good company looks and acts like. 10 stars
Our plumber Ethan was on time, very professional, and helpful with every question my wife and I had. He delivered excellent work and went above and beyond. Ethan explained the problem we were having as clearly and understandable as possible. We definitely would recommend this company as well as this plumber. 10/10 hands down.
Service Tech, Brock arrived in a timely manner and gave me a courtesy call before arriving. Brock put on booties and already had mask on before leaving his truck. Very efficient, kind and understanding. Didn't even mind me be nosey and watching him work. Resolved the issue quickly! He even cleaned the tub after he was finished! Took the time to show me how to turn the water off at the street! Gave me some pointers for maintaining pipes. Very kind man. Smith's plumbing is the only service I will use! You guys have a customer for life with me! Thank you Brock!
David McBurney
a week ago
Jeremy did a great job installing my new kitchen faucet. He notified us in advance of his arrival time with a phone call and a confirmation photo text. He arrived on time, did a quick survey of our other plumbing questions and checked out our hot water tank for any issues. He installed our new faucet and replaced a valve leading to the ice machine. He was very neat and clean throughout the entire job. Jeremy and Smith Plumbing get a 5 star rating from us .
So incredibly friendly and professional!! Smith's plumbing was able to replace our hot water heater the day it quit. Can't say enough great things about Will and his work!! I will highly recommend this company to everyone!
Beverly Rogers
3 years ago
Brock and Chad with Smith Plumbing did an incredible job. They had the experience to assess what was wrong and the skills to repair it quickly and expertly. Both were friendly, helpful and left the repair site immaculate. These guys are the best I have ever seen. They EARNED their five stars!
So happy with the service I received from Smith Plumbing. First company out of 6 to actually show up and give a quote. They kept me informed the entire time since we had to postpone due to so much rain. Brandon and Cody were so efficient and kind. Since I have both my parents at home with hospice they finished my new water pipe in one day instead of the two predicted. Highly recommend.
Marciea Powell
7 months ago
The technician Ryan was very professional and knowledgeable. He also went over and beyond and recommended a water mitigation company to assist with the rest of the repairs. I will definitely recommend Smith's Plumbing to anyone that needs services!
Shermesia Tucker
5 years ago
Absolutely professional and very knowledgeable in is area of expertise. Problem solved and fixed. My husband and I were very pleased with the outcome. Not to mentioned that he had to come in and fix the big mess up from a previous company. We will definitely use and recommend Smith's Plumbing again. Thank you!
Hunter was very thorough and knowledgeable. Would recommend Smith's Plumbing to others.
James McGuffee
5 years ago
Moved in to our new home in Bartlett on June 1st and surprise neither the inspector nor previous home owners identified plumbing issues (tub faucets stems not working, toilets auto flushing, etc..). I called and appointment was made same day. Stephen arrived and was very professional, explained everything that needed to be done, and fixed everything that needed to be fixed. Absolutely pleased with the value we received for the fees we paid. If we need future plumbing work we will definitely request Stephen at Smith's Plumbing Services.Update: 6/13/2018 - A few days ago our kitchen sink started to leak. A plumber from Smith's came out during scheduled appointment time and did a great job installing a new faucet fixture and getting us back to a full functional kitchen. Once again, great service from this company.
Thank you so much taking care of our out door main water line repair and replacing with new flexible sturdy pipes. It was major disturbing project we had for out door up grade with repair since we built this house 1981. Despite all these, your team of field workers (Brandon and Tyler) are as we hope to have for this kind of work or any other repairs.They not only worked so hard but also gentle concern on everything(yard, shrubs, brick boarders etc.)I want to mention about John Stevenson.From beginning, John was so impressed us when he explained estimate. Along the way, I had few issues to discuss and some nervous feeling questions to ask.John always reassure and solve the issues.He was main reason for us to work with your company and he handled so professionally with caring ,understanding up to the end.We ‘ll definitely recommend to anyone about your company. Company owner visiting for our satisfaction was another added impression to us.GOOD JOB DONE!!
Barb Mueller
4 months ago
Hunter was very professional, courteous, and knowledgeable at his job. I would recommend Smith’s Plumbing for any and all jobs.
Jeremy and Cabe from Smith’s Plumbing came out to my house to repair a couple of gas leaks in my attic. Jeremy came out initially to diagnose the problem and came back once I approved the work; he was extremely knowledgeable. He explained what the issues were and all the repairs needed to get my gas turned back on. He and Cabe did the repairs efficiently and expeditiously and all the repairs were approved by code enforcement with flying colors. They were both very kind, personable, and a joy to be around. I was able to call MLGW to turn my gas back on. I was not inconvenienced for long because Smith Plumbing came out and quickly assessed the problem, charged me a fair price, and explained everything in laymen’s terms so I could understand the issues. My experience with Smith Plumbing has been positive every time I have used them. I am never going to use any other company. Very happy with my experience. Five star company, five star employees, and five star service!!!!!
Dominique Ivy
9 months ago
Cody and Tyler came out to fix a water leak I had. They got straight to the job, took their time and also sent pictures of everything they did since I wasn’t home. I feel I was overpriced, especially since I did half of the work that suppose to been priced in the service but they work is good. & they also took cones that wasn’t theres, that I requested to be sent back but never did.Thank you Cody & Tyler
Ethan is a professional and was very informative. There were a few issues from the original construction and plumbing but he worked them out and the new toilet installation is perfect.
Nancy Levinson
4 months ago
This was the first time Hunter was at my home and I wouldn’t hesitate to request him in the future. He explained what he was doing and his reason for doing it. He was respectful of our property, neat, polite and responsive. He was quick to respond when needed additional information.
Sherri Blackburn
2 years ago
I contracted Smith's Plumbing to repair a hot water slab leak at my home . One of the first things I noticed about this company is the great customer service. The estimator (Will) who came out to assess the issue and perform the leak detection test was very courteous and thorough with helping me to understand an approach to remedy the leak, which was not just to bust up my slab but instead perform a reroute of the plumbing.Then there was the day of the repair. Brandon Roach & Chad Tolland were just an absolute pleasure to work with! These guys did a great job on the install! They were very nice, respectful and courteous. They answered all of my questions clearly and thoroughly. They also were very neat in performing their work and cleaned up after themselves in all areas where necessary. I have a 1 yr warranty guarantee on the work and parts, and feel comfortable about the work performed.
Ginger Croft
9 months ago
Hunter was professional and even wore booties in the house. He explained every step of how he was going to resolve the sewer problem. The sewer problem was resolved quickly and he cleaned up the area where he was working. We would definitely recommend Smith's Plumbing Service to everyone. Excellent service!
Paul Householder
4 years ago
We had John out to remove old and install our new dishwasher today. John was very professional, but also very friendly. Our cat and dog even approved. He did a great job , making sure all secured and aligned and working. His work area very clean when complete I would highly recommend using John and Smith’s Plumbing It was a very good experience.
Sydney Whitney
2 years ago
Smith’s did a great job! Will came to our house to inspect the issue with our water heater and he was very thorough in providing a couple options for us. He also helped us understand why our current unit failed so quickly. Cody was the technician that installed the new one and he did a great job. Was very nice and worked quickly. We would use them again!
S. Alexander Woods, Jr.
8 months ago
Ryan did an excellent job repairing our faucet and toilet in a timely and professional manner. I would definitely use their service again.
I can't comment on price because I have no basis to compare. The work was competently performed by well qualified plumbers. The new shower valve in hall bathroom works well and looks good. They did a decent clean up when finished. The new water heater is working well. The garbage disposal is also working as expected.
Ryan and Cory came on Sunday of Memorial Day weekend. Both were professional and told me everything they were doing before they did the work. It was not an easy job but they stayed after it until my water was running. Very nice young men with a great attitude and hard working. Thank you so much!
lakesha farmer
4 months ago
Tyler and Brock were exceptional! They were able to prompt and figured out the problem immediately. The price point was very reasonable, especially since they responded to my problem in less than 24 hours. I will be using Smith's in the future for sure!
Madeline kinney
a week ago
MichaelAndChadDid a great job. RyAN did great finding the leakGood
Carol Scoggins
3 weeks ago
They were quick and efficient. Brandon &Ethan helped tremendously. I highly recommend
Teresa Hardin
5 months ago
Once again Smiths plumbing comes through.Brock was professional and knowledgeable, he took care of our kitchen faucet issue.Smith's will be my first call for all our plumbing issues.Highly recommend…
Jeff Brereton
8 months ago
Great Service. Plumber was awesome. He knew right how to fix it and the options that would be possible. Expnained the best recommendation. Very Satisfied! Tyler was very personable and good. We appreciated the great job and service!
karen spencer
2 years ago
One plumber came and said my job was too big for the weekend and quoted me an outrageous price. Then, I called Smith plumbing. Will told my job was not too big, and the price was half what the other company charged. Will and his assistant were very professional, kept me informed, and these guys are great at what they do. The prices were really reasonable, esp for a weekend call.Call Smith Plumbing! You will not be disappointed!
Keenan Wilburn
2 days ago
Ethan is extremely knowledgeable, professional, and hardworking. This was easily my best experience with a plumbing company. Smith’s Plumbing Services has just gained a customer for life.
Philip Johnson
a year ago
Jimmy was very personable. He explained what he was doing. He gave us options. He was efficient. He resolved our problem. (This is our 2nd call to Smith Plumbing in <2 weeks, and we’re glad to know them)!
Smith's Plumbing is definitely a five-star company, pricy but worth the money. Scheduling was a breeze. The workers showed up exactly when they said they would and always left the house neat and clean. Ours was a large job; yet, because they were so efficient, it took them fewer days to complete than they had estimated. I'd especially like to thank the office staff, whose communication was frequent and helpful.
Phoebe Brown
7 months ago
Jeremy was extremely professional and courteous while repairing my faucet. I would recommend him and Smith Plumbing to anyone in need of plumbing services.
The technician was extremely polite, very knowledgeable and experienced in solving my issues. Worked quickly and cleaned up after himself. He explained what was wrong and showed me the broken pieces before replacing them. Very competent & well trained young man.I would recommend this company and will definitely use them again in the future for my plumbing problems.
Kourtney Turpen
8 months ago
Smith’s gave us the best experience we could have asked for! We had a HUGE leak under our house that required Dry fast to come out and dry first. After it was dry, Ryan came back out within hours and got our pipes all fixed! Explained everything so well and made sure to help us ASAP! We will forever be Smith’s customers now! Thank you Smith’a and Ryan!
Jessica Maglisco
5 years ago
Smith’s Plumbing did a great job! I called after hours and they responded immediately. The problem was fixed the same night. They saved me from having a lake in my kitchen! We’ll definitely be calling them for any plumbing issues in the future. Highly recommend!
Vicki Freutel
4 months ago
I had a stopped up toilet. Your technician arrived on time and repaired it. Very good service. Thank you
Ryan, Ryan, Ryan! He is exceptional, kind, and a professional! In our current climate, its important to realize dedication, and passion from within. It's rare.... Smith's Plumbing truly has a gem in this young man! God bless you, and thank you for coming on a holiday weekend ! We 110% recommend them.💛💯🙌
Evelyn Brooks
6 months ago
Took time and did a thorough job to make sure everything was flowing clearly. Excellent job done by Tyler thanks will definitely use again
Smith's was extremely responsive. They scheduled a technician to arrive at a time that worked with my schedule. Tyler arrived promptly and patiently answered all my questions. Tyler swiftly resolved the issue. As a result of Tyler's expertise and clear explanations, I now know how to maintain my plumbing to avoid similar problems (and maybe even fix them on my own should they arise again) in the future
Tamara Rivera
5 months ago
Smith, plumbing services are reliable, honest, and they show up on time. These are all the things that set businesses apart from the others.
Logan Thompson
9 months ago
We had a moderate leak in the main water line coming into our home. Smith’s communicated well, arrived on time, and was even willing to stay late after assessing the leak to fix it that day. The plumbers were friendly, courteous, and respectful. They got the job done faster than I thought was possible, and the final bill came in well under their estimate and beat the competitors’ price by a long shot. Great local company that will do right by you. Highly recommended.
Mike Wamble
10 months ago
Had a pipe leaking on a Sunday. Called Smith's and they called me back within 15 minutes.Will and Matthew came out, sized up the job and got right to work. After fixing the first leak they discovered another one so they also fixed it.I can't say enough about how professional they were and what great care they took to make sure everything was fixed proper.Smith's will always be my first call from now on!!
Elizabeth Calabretta
2 years ago
We recently had our drain clog which caused our basement to flood. They were able to get the drain unclogged quickly and recommend something to help prevent future clogs. They were very quick and explained everything and answered all our questions. Overall it was a great experience and made it much simpler than I could have ever imagined.
Elizabeth Bellucci
3 weeks ago
Hunter was professional and efficient & I would recommend Smiths time & time again.
Kathleen Muck
a month ago
Had a slow drain in my shower and a leak on my bathroom faucet. Reached out to Smith’s and they were able to get me on their schedule. Ryan Nelson was my technician and he was so friendly, courteous and professional. He was upfront, honest about what the job and pricing entailed and did an incredible job. He explained everything to me, and made sure I was happy with the work he had done before he left. The fact that they give you a warranty and stand behind their work meant a lot as well. I knew after seeing they were one of Andy’s Wise Choices that I couldn’t go wrong, but they’ve definitely gained a customer for life. Thanks for a job well done!
Emily McAllister
5 months ago
Jeremy was excellent! Efficient and knowledgeable. Talked through options with me without pushing any services on me. I will definitely be calling Smith’s again!
Steven Freeman
8 months ago
An expert associate, Brock Alverson from Smith’s Plumbing, replaced bathroom faucets today. Brock does excellent work! It is a pleasure and refreshing to have a technician willing to give great service and then prove themself with quality craftsmanship. Many thanks as well as for being an outstanding professional! Cheers
Robert Jorgensen
3 years ago
Smith's Plumbing is a great company with great employees. The work is done with great attention to detail, making sure the job is done right. These people put customer satisfaction and quality service at the top of the list. We would recommend them to anyone, and will definitely use them again.
The experts that they send out makes sure they understand the root of your problem and gives you simple solution of a guaranteed resolve same day. Extremely satisfied customer
Jenny Myers Media
7 months ago
Hunter is my hero! He cleared my sewage pipe after a failed attempt by another plumbing service. And he was able to show me the cleared pipe and educate me on the condition of my pipe.
I was very happy with my service.
Bobbie Grandberry
a year ago
Very professional experience with service completed. I experienced problem with leaks in garage from inside the wall, pipes had leaks with some water corrosion Steven a Service Technician from Smith's plumbing services was sent out to assess the problem. He was very knowledgeable in his job. Explained what needed to be done to fix the problem. I would recommend Smiths Plumbing Services and give them an A+ overall score.
Amanda Clarkson
a year ago
Will was great! He was patient with my questions as well as being sure I didn't have any further questions before he left. During his inspection he was concerned about my washer/dryer set up next to the water heater clearing a city inspection. Therefore, to be sure I wouldn't have further issues after the water heater replacement, he called the city inspector while he was at my house to clarify. This is the kind of extra care I would hope to have in someone servicing my house during a stressful event. Thank you!
Todd Reid (Todd)
3 months ago
Great group to work with!!! So very professional from dispatch to install! Ethan and D were very knowledgeable and so easy to work with. I would highly recommend Smith’s Plumbing!
Lauren Drennan
a year ago
My hot water went out and in a matter of minutes I had someone contact me, upon calling to report the issue. They fit me in quickly and I was able to get hot water back that evening. Will was very professional and thorough! I was appreciative that he did not try to solicit services to me that were not needed and it was nothing more than a quick fix. I would highly recommend Smith’s Plumbing!
Michelle Howard
2 years ago
This has been the most positive experience Ive ever had with a plumber and on the weekend no less! Brock and partner came minutes after he called and diagnosed a very serious leak around my toilet that was emitting sewage gas. They replaced everything and even cleaned and disinfected the bathroom floor all around the toilet and everywhere they were. Super friendly and professional.
Very happy with the service we received. They were all amazing from the phone call the the finishing touches. I will def use for all my needs in the future.
I have never experienced a person or company go above and beyond what Dustin and Smith's Plumbing did. I live in Nashville and my elderly parents are in Collierville. They really needed some work done and my mother was in the hospital so I came in town for that of course. Dustin was so responsive and took into account what I was going through with a sick parent. I HIGHLY RECOMMEND SMITH'S PLUMBING SERVICES WITHOUT ANY RESERVATIONS!! I would give them 10 stars if I could !
We have these fancy toilets that came with our house. One plumber told us to completely replace the toilet that was running all the time, but Smith’s plumber said we could Replace the guts and that should work. Way less expensive to rebuild the inside workings of the toilet.! His work comes With a 6 months guarantee. Plumber was neat, cleaned up any mess he made, and was very polite. My only negative comment is that it took a while to get an appointment but it wasn’t an emergency so I could wait. Another positive for Hunter, the plumber, is he called 30 minutes before he came, which was in the timeframe I was given, so overall, this was a good experience. I will use Smith Plumbing again.
Deneen Armstrong
5 years ago
My ceiling fell in because of a burst pipe. I called three different plumber and their rates were astronomical! Smith’s was the last try, and they charged a very fair flat fee to come see my issue. Mr. James Looney was my first contact, and he was awesome. Saw the problem, told me how much it would be to pull out the damaged parts, and explained very clearly how to proceed from there. He explained what the insurance company would be looking for and made sure I had the photos and video every step of the way. When he came back to repair my pipes, he brought a helper, Cody, who sealed up things from the roof to the shed housing the water heater. He explained how to maintain my new plumbing, and spoke to the property owner as well. Extremely professional, while being personable and friendly. Great experience. They’re all I’ll ever use for plumbing. Truly phenomenal service. Oh! And they did the repairs all in the same day! 👏🏾👏🏾👏🏾👏🏾
Marsha Clayborn
2 years ago
Was meet by John their service guy, with a pleasant smile very professional and completed the job in a timely manner. If I have any other issues at my home I would definitely request John. Thanks again John for a job well done.
Marsha Clayborn
Had new tub & surround installed in a 50 year old house. None of the walls were even & the crew worked from 8 am until 6 pm until they got everything done. Great professional guys that did a great job. We had questions the next day & Brock came out & inspected the job & answered any questions. They also recommended someone to do sheetrock work & paint the bathroom. Very easy remodel from start to finish using Smith Plumbing.
I Googled local plumbers and they were the first one that showed up and had wonderful reviews. So I called them to help with my grandmother’s leaking washing machine. Everyone I talked to was nice and professional. Hunter came out and was extremely knowledgeable and helpful. We will use them from now on.
Georgia Whiting
7 months ago
I am out of town and depend on this company to address plumbing needs in a piece of property that l’s not the prettiest house on the block. Every time i have called, the service is timely and the service technician exceeds my expectations. In this case Ryan was exceptional in assessing that the tank has a slow leak which is probably the source of the pilot light going out. Smith Plumbing is not the cheapest service on the block however, i believe their prices to be fair. They are local, family owned and professionals that i believe will be there long after my warranty expires.
ChrisTopher T
4 months ago
Come on guys don’t drive around throwing clods of mud and rocks at the cars behind you!
Yolanda Calhoun
3 years ago
This company was awesome. I had an emergency and they came and took care of me. Ask for Will, a tech who was awesome. He explained everything to me and told me every little detail and step he was doing. For a woman, that was great, it was a peace of mind. I will always use this company. I will tell others about this company. The price was fair and they were nice and showed alot of respect to me as a woman.Great company, great people esp.. Will. Rating 💯
Steven was very friendly and very helpful. He fixed our faucets. He did a great job.
German and Danny were awesome very professional,knowledgeable,courteous,punctual...oh my goodness, I could just go on and on and so hard working.Thank you guy so much for fixing my clogged drain,putting in the cleanout my 50year old sewer/house didnt have but definitely needed...and my new toilet!!!! AWESOME!!! Will definitely call Smith plumbing soon for my other plumbing repairs upgrades and remodeling.
Allison Young
2 years ago
I called Smith Plumbing for issues with our water heater. Ethan was amazing! He came out the same afternoon, explained everything, was very knowledgeable and even helped us with other plumbing issues during the same visit. Got us scheduled for a new water heater the next day. Will definitely use them for all of our plumbing needs in the future!
Amanda Feldhege
a year ago
Ethan and Chris did a great job, our house had multiple issues that needed to be addressed and they handled them all quickly and correctly. They were a pleasure to work with!
Very professional and advised us on many issues that we were not aware of. Ethan was very friendly and gave clear instructions. We will definitely be using Smith Plumbing when the need arises.
Smiths Plumbing Service is really great and professional. Our house had a leak under the foundation, and we've had other plumbers come but they could not fix the problem. Finally, we called Smiths Plumbing Service, and they got the job done successfully and efficiently in one day! Their customer service was fantastic. We are so relieved to have the leak fixed. We highly recommend this service to anyone seeking help with plumbing.
William Carr
4 months ago
The main man on the job was Will and he was very good and experienced. He was very knowledgable and was able to explain what he was about before doing it. He installed our two sink bathroom vanity after making the changes in the plumbing from a one sink to a two sink without any problems. I would call your service if ever needed again and would also recommend your Smith services to any asking for such services.
rick woodmansee
10 months ago
Ryan arrived early and we went over what I needed done right away. He explained what it would take and I agreed immediately - he did a super installation, explained the new replacement materials and knocked it out quickly. Very courteous guy and a definite credit to Smith's Plumbing.
I thought I had already added a review a while back but I cannot see it on Google, so I’m adding another one. First of all, I usually don’t leave reviews for companies. That being said, Smith’s is the ONLY plumbing company I will ever use from this point forward and I HIGHLY recommend them. Tyler and another associate have come to my house twice this past month for different issues (once today and once a few weeks ago), and both times they have been honest, courteous, professional, quick with repairs and assessments, and saved me a ton of money. The first time I used them was after being on hold for over an hour with a different plumbing company for an emergency plumbing leak. When I hung up and called Smith’s instead, a rep answered immediately and set me up with the earliest appointment available. Smith’s goes above and beyond the call of duty with their customer service and aren’t out to nickel and dime you. Best plumbing company I’ve ever used!
Amanda Turner
3 months ago
Called Smith's to come look at our leaky outdoor faucets. Service was quick, friendly, and extensive. Would definitely request Jeremy again!
Smith's service was needed to find a leak under the slab. After the floor was busted up in 2 places by another company, we called Smith they found the leak and rerouted the plumbing. I was informed tha the repairs could have been done without busting the slab. Work done when they said it would beGreat price greater peopleThanks
James Blankenship
a year ago
Smith’s Plumbing Services was excellent at what they do. They were very knowledgeable and were able to locate and repair a problem that two other plumbing companies couldn’t. We are very grateful to them because we have been dealing with this issue for some time. The technicians were very considerate of needs and explained all the work in details that were very understanding. I will recommend them to everyone.
S Eisenbraun
7 months ago
Jeremy fixed our issue quickly. Very professional and personable. I called Smiths plumbing because we used them in the past on another property and had a good experience. We are satisfied again with this call. I’m glad there is a plumbing company out there I can count on.
I had Smith's Plumbing replace a toilet and they did an outstanding job. The office staff was very helpful and the young man that installed my toilet was clean, neat and professional. The price was very reasonable and I was thrilled with the service.
Calvin Leerskov
7 months ago
The technician Brock was very knowledgeable and professional. He gave me great advice on how to prolong the life of my hot water heater. Thank you very much!!
They were so fast, efficient and did a great job! We received same day service after calling multiple companies which could not come out for weeks and they fixed the issue right away. Highly recommend!!
Jessica Gullett Rubino
a year ago
We just moved into a new house and I noticed our washer was backing up while doing laundry...then a few other plumbing issues were noted, so I called Smith's. They scheduled me quickly, and showed up on time and Steven was AMAZING! He was so knowledgable and took the time to teach us while he was working. He was so efficient and courteous during his work and made sure we knew how to turn off the gas and water if needed. His expertise was appreciated as we are still learning about the house and want to know as much as we can! I DEFINITELY recommend Smith's (and Steven!!) and will be calling them in the future if we need anything!!
The workmanship was outstanding and very professional. He was courteous, polite and considerate. We will definitely be using Smith’s Plumbing for all our plumbing needs.
Libby Kluge
10 months ago
They were great. Offered 3 options and explained each very clearly. They went to work immediately and completed everything an hour less time than estimated, saving me more than $300.
Katie Newsom
8 months ago
Ethan is the best. I’ve actually never had a plumber come out that was so personable and knowledgeable. Didn’t try to nickel and dime me and explained everything. I couldn’t be happier - Ethan was an absolute delight.
Corey is an asset to Smith Plumbing. He's good at his job and he is very personable.
Ethan called in advance to notify me of his arrival time, arrived on time, then proceeded to get right to work. He quickly determined the problem and explained in detail giving me several options. Upon completing the task, he checked additional areas in the house to ensure the job was properly done. On top of all of this, Ethan not only recommended a remediation specialist to take care of the damage (caused by a condensate line), he called them for me and set the appointment up on the spot! I was extremely impressed with Ethan’s skill, professionalism, and upbeat demeanor. Anyone would be lucky to have him show up on a service call. Great job Ethan! You represent your company in world class fashion.
Steven came out to the home repaired two faucets and replaced a sprayer on the kitchen sink. He was helpful, respectful, and professional. The work was done to a high standard and in a timely manner. I had several other companies come out to do the repairs and NONE of them actually completed any of the work. I would certainly recommend Smiths plumbing if you want quality work in a timely manner. Thanks again to Steven and the team at Smiths plumbing you guys rock!!
We called after hours and our Tech Jeremy showed up within a hour. He was probably the nicest contractor I’ve had at my house. He went over what could possibly be causing our issues and within 15 min found the problem. I will no doubt call these guys with any plumbing issues in the future. Job well done.
John Stephenson is a great service technician for Smith's plumbing. He is fair, honest and operates with integrity just like Andy Wise said the Smith's way is. He quoted me two quotes, I wasn't even home and he still fixed it for the cheapest quote. Smith's plumbing is gonna be my plumber for Life! 🖖😁
Hartwell Strain
3 years ago
Simply the best plumbing service I’ve ever encountered. I worked mostly with Jon (who provided fantastic customer service), and everyone else I spoke with (Will, Brenda, Courtney) were all great. Based on my experience, Smith’s truly offers the highest quality customer care you could imagine!Thanks, Smith’s!Hartwell
Tyler was very friendly and helpful. He assessed our plumbing issues and, although we didn’t use his services today, we will definitely follow-up with Smith’s Plumbing in the near future. I would highly recommend this business to others.
The drain for our air conditioner was clogged causing the air to not work properly and on one of the hottest days of the year. Will cleaned the drain and got the system back up and working correctly in no time. He was very professional and courteous. I highly recommend Will and Smith's Plumbing for fast, efficient service. I will definitely be doing business with them again.
Outstanding Customer ServiceI called Smith's Plumbing on a Sunday morning and needed a repair on my water heater connections.They were at my home within a few hours and made the required repairs very quickly. Will and crew were veryknowledgeable and professional, and very kind as well. This was my first experience with Smith's,but I was very impressed and pleased.I won't hesitate to call them again for the next plumbing job!Keep up the Excellent work guys! You rock!!
Dennis Stanek
3 years ago
John was the technician who worked on the toilet today. He was amazing and EXTREMELY professional. He had an excellent affable attitude and personality. Smith’s is my plumbing service for life and a highly recommend them.
Geoffrey Greene
a year ago
John was very professional and able to answer any question. Once the work started he was highly efficient and completed repairs in a short amount of time. He's very personable and communicates very well.I will hire Smith's for my next project and request John.
Smith’s Plumbing technician John, arrived early for same day service and before entering my home, he covered his boots with cloth like booties, which I appreciated.John assessed the plumbing problem and fixed everything needed, cleaned up area and removed old parts. Also, John offered great advice and information on prevention care and even showed me how to turn off main water valve located on the car port. John was very knowledgeable and service oriented, thoughtful, polite and professional at all times.Smith’s Plumbing Service, will be our go to people for any plumbing issues or questions we may ever have.
Aatish Satheesh
a year ago
German was the technician and he detailed the problem very well in a lay man language and also exhibited lot of professionalism while working with my water heater.installation. He went above and beyond to help customer every need we have and ensure we are completely satisfied with his service. I would recommend German and Smith services for all plumping and related work.
LaShandra Roby
4 months ago
Will Newman and another gentleman from Smith’s Plumbing Services came to our home for a consultation. We had a leak from the plumbing system in our bedroom. We mostly discuss the issue with Will who was exceptionally knowledgeable of the issue, and gave us various options to solve the problem. He also patiently answered all of our questions. It was such a pleasant experience and both gentlemen were very professional. As a result, we scheduled an appointment with the company to repair the leak.
The guys did a nice job. Kept everything clean and got us up and running in less time than predicted. Good job guys!
Monica Gladney
3 weeks ago
Water heater busted early morning. Called Smith’s and another popular company. Smiths responded in a timely manner. Repairman John even reached out to me prior to coming to give me tips on what to do. He was very professional and knowledgeable. Hot water heater was installed a few days later. I highly recommend this company, affordable pricing, and quick service.7/20 Had a shower leak fixed yesterday. The guys were very knowledgeable and fixed the leak with no problem. Best prices also!
We called Smith's Plumbing after our AC condensate line overflowed. They were able to get to us the same day and did a great job, Ryan Nelson even educated us about how to prevent it from happening again. He is a very kind and pleasant person and provided excellent service. We also used Smith's Plumbing to replace our hot water tank about 2 years ago.
I replaced 2 gas water heaters with a tank less and I am very pleased with the performance. Brandon at Smith's Plumbing Service did an excellent job removing the old ones and installing the unit. He was courteous and professional and very easy to work with. I appreciate their efforts for quality customer service.
I had called Conway Plumbing to look at a leaking shower head. They wanted $2500 to rebuild it, claiming the valve wasn’t made anymore. I called Smith Plumbing for a second opinion and the plumber, German, was very professional and diligent in finding the replacement part for $40, plus labor. As an absentee landlord,a I highly value a company that works to find a reasonably priced solution and saves me money. Many thanks!
Sarah Little
4 months ago
Jeremy Flynn goes above and beyond to diagnose and fix the problem! So thankful for his dedication to finding a solution.
This Company, I can not rave enough about them. In our time of need, they blessed us. My parents sewer drain stopped up and it came at the worst time for us.As older people in their 60s on limited income with my mom having a terminal illness and the need for so much care an medication, it overwhelmed them both to face another problem that took resources they didn't have to spare. I had called 4 other places before calling Smith's plumbing. All were to expensive with no give, I was almost ready to cry right next to my parents. Smith's honestly, should have been my first call. They were our blessing. They are truly great people who still have a love an care for others. They came after hours in the rain and took care of the problem. They are affordable, dependable, honest, genuinely great hearted people that I will use again. I will not be going to any other company, they win, hands down. They have a company built on a strong foundation and it shows. It shows that foundation is set on working for the people, for the greater good, and for rewards far more valuable then money or riches.The mighty crowns they will be rewarded in heaven one day. I will say hands down, they are worth the call!! A 10 star rating and higher, they top the chart!!They are truly a great company, our first impression was a lasting one! Keep going Smith's Plumbing, You all are Fabulous People!! The lady who answered my call, I was in a whirlwind in my head but I believe Lindsey is who she told me she was, you ma'am! You are amazing lady! And to whom you spoke to about our situation, You Sir are my hero. The world needs more people like you. Very rare jewels, and I cherish you so much.Thank you Steven Mann, I know we got in your way some, sry, but it really mattered that you stood out in that rain to help us. You are appreciated sir!! May you all be blessed 100xs over!!!
Orenzy Turner
8 months ago
Extremely satisfied with the services received from Smith’s Plumbing Services. The team responded same day, evaluated the issue, provided options and corrected the issue. Afterwards they shared a few tips to help me moving forward. I will definitely give them a ring should I have any plumbing issues moving forward. Thanks team.
I am new to Memphis and needed a new hot water heater and a variety of other plumbing needs. After reading all the 5-star reviews of Smith’s Plumbing, my decision on a company was made. The experience from the quote to install was as expected (based on the reviews) - absolutely professional. The installer - Cody - showed up on time and inspired confidence from the start. Each portion of our job was done professionally, including a hot water heater replacement in a pull-down attic above the garage. Cody and his team did a terrific job!! There is more to the story, however. Part of our extensive quote involved a new vent through our roof, which required another contractor and additional cost. This cost was included in our original quote, but they found a new vent that did not require any roof modification - good news. I called Will, who provided the original quote, to discuss the fact that this roof work was not necessary. He whole-heartedly agreed and refunded that portion of the job within minutes...single digit minutes. Actually, I believe the money was refunded less than 2 minutes, and I am not embellishing. If you are new to Memphis (or not) and want the best, call Smith’s Plumbing. I have owned a multitude of homes in many different states over the years. I immediately made Will/Smith’s Plumbing a contact on my phone and will be the first phone call I make for ANY plumbing needs. *updated 11/4/2020 - we used them for new clawfoot tub and new toilets. They were, once again, FANTASTIC!
Pete Dillenbeck
2 years ago
Smith's Plumbing installed three new bathroom faucets. They did a great job and were very professional while they were in our home.
I used Smiths Plumbing to repair busted pipes in my front yard. When I knew I had a problem I called them and they had a guy come out in the next 24hrs to get a camera down there to see what was going on. Everything was disconnected, pipes were completely collapsed. They immediately scheduled a crew to come out and do the 2 day job. There happened to be bad weather coming in so they came out a day early! The crew let me know they were on their way and were super informative and professional. Jeremy and German did an awesome job! They got it done quick and I was only without water for a couple hours. I'm extremely pleased with their work. Thank you!
The customer service was wonderful. However, my repair man recommended Smith’s Plumbing to repair a leaking tub faucet, they repaired the same problem for him for $125. I was charged a hurtful $286.
Christopher Wicks
2 weeks ago
Highly recommend!!! Absolutely the best experience! Fast communication, was here within an hour, and the friendliest service! I cannot thank Ryan Nelson enough for helping us fix our issue and show up so quickly after hours! Thank you!!!
Tim Haberberger
3 years ago
Wow do they have incredible service. We had what turned out to be a main line blockage discovered at midnight. Tried finding an emergency plumber. All were booked up for the night already. Only Will with Smith’s plumbing offered to help at least trouble shoot and identify the problem over the phone to see what we were dealing with. After he helped me diagnose the problem, he apologized for being booked through the night but promised to call me in the morning, which he did.Not only did he come by to take a look for himself, but he got the job done that day - on a Sunday! My entire house was without water because of the blockage and now it’s up and running in time for our Christmas party. He even helped arrange a specialist to look at the water damage.Five stars is not enough. Should be 10 stars. I know who to call from now on.
Claudia Kugele
2 years ago
John came to inspect my water leak. He was so helpful and kind and was able to determine the problem. I have used Smith Plumbing in the past because of the service they provide and the plumberDo a fantastic job. Thank you once again for sending John out he is great.
Jeremy was an amazing technician. Quality Work and Great Customer Service!
bonnie sheridan
2 years ago
John, Danny, and Dane, went above and beyond with their customer service and work they did. It was hot and tough work and they not once didn’t have a smile on their faces. They ran into some crazy issues with our pipes and they kept me up to date on what was being done, in addition to working until there was temporary fix for us to have water, till they could come back and do the permanent fix. They were extremely friendly and personable and knew exactly what they were talking about and doing when working on our pipes. I cannot rave about these three enough, as a bonus my pup was pretty pleased with them too! I don’t know who I need to speak to but these men deserve a raise! I highly recommend This company!!
Kaylin Martin
3 months ago
Ethan was absolutely wonderful! He explained everything he did, was kind, and worked hard to get to the bottom of my problem & fix it! Would recommend him any day!
Charity Hill
6 months ago
Ryan was very thorough and made sure the repair he had made was working properly before he left. He also went the extra mile by letting me know about a product that would help with Some ongoing issues we’ve had. Thanks again!
Tamara Benton
7 months ago
Ethan & Jake provided excellent customer service while installing two toilets in my home. They were very professional and made sure that everything worked prior to leaving. I will use Smith Plumbing for my future plumbing needs.
Tony Scott Sr
5 years ago
Sorry it took me so long to write a review. I called to get an estimate to have a toilet replaced, it was a corner toilet so it had to be done right. Ed was sent out, by the way everyone I talked to was extremely courteous and helpful. I also wanted to Change fixtures in the shower. Ed arrived and at the door the first thing he did was put booties over his shoes so not get our floor dirty, I told him that he could stept inside and put them on but he refused to do that (awesome). Can in check everything and gave an honest estimate, he is extremely knowledgeable and didn't just tell me what I wanted to hear. Went to his van, made a phone call found what I needed (corner toilet) within 10 min. We scheduled an appointment for the following Monday. He showed up on time Monday did a great job, I even forgot he was here at one time. My wife and I are in the customer service business, Smith Plumbing far exceeded our expectations and the cost was very reasonable. This is the only Plumbing company I will ever use, even if I have an emergency and they are busy,if it can wait then I will wait. Thank you guys for everything! You are locked in my phone and I will send any and everyone to you. You should have my number on file, feel free to share it if you need a reference. 😎👊🏽
Mr. Stephen, at Smith’s Plumbing was very professional and efficient. He fixed our plumbing issue quickly. Excellent customer service! They are fair in their estimates and prices. We would definitely use them again for any other plumbing issues that we may have in the future.Thank you Smith’s Plumbing!The Martin Family
We had a very complicated sewer line issue that John and the whole team at Smith’s handled wonderfully. They were responsive, friendly, always on time, and kept us updated as many different options were considered and priced out. Everything was very transparent and they were always available and happy to answer our questions. It was a big and stressful project but their expertise and great communication put us at ease. Highly recommend!
We needed a new washer box installed in our old and outdated house. Smith (Corey) put together a detailed plan with me when quoting the work, and the technicians were already familiar with things when they showed up. Cameron made sure to let us know how things would look and worked with us on the aesthetics while they progressed with the work. I really appreciated that they also cared how the work looked since it is exposed in our kitchen! They also unhooked/rehooked our appliances, tested everything thoroughly, and cleaned up behind themselves before leaving. Great experience, would highly recommend!
Julie Johnson
5 years ago
After getting in touch with Smith's Plumbing service they immediately contacted us back and set up an appointment.James, was professional and pleasant. He arrived promptly and took care to not leave any mess on the floors. The work was done quickly and at a very reasonable price and James was even nice enough to let our 6 year old boy see his truck briefly when he was finished!We have found our new plumber on which we intend to rely on for years and years of excellent service at a reasonable price!
Evylou Turner
2 years ago
Steven came out within the time frame agreed upon. He was professional, kind and efficient. The toilet was repaired at a reasonable cost and it was done in a timely manner. I’ve used Smith’s Plumbing before and I certainly will again!
Frank Armstrong (Happy)
2 years ago
We have been totally impressed with services received. Thanks to the entire crew for their diligence and superb work ethics. They were always mindful, punctual, great communicators, and always left project-site clean and free of debris. I highly recommend Smith Plumbing and would use again for future needs. Thank you!😁
Amazing service rendered today. In the midst of this horrible ice storm, I received prompt service. John took the time to point out and explain the possible damages. Great services rendered. I am pleased with their services. John was awesome. I was happy with his suggestions and recommendations. Smith’s is highly recommended!
Nathan Guzman
3 months ago
I have tree roots removed from my pipe drainage. Cameron and Tristan did the work and finished it in very good time without any problems. They’re very informative and professional.
Kimberly Brooks
4 months ago
He was knowledgeable, straight to the point, and did a thorough job. He took care of every issue needed.
Jennifer Lowrie
5 years ago
Smith's Plumbing was excellent!! They came out quickly and assessed the issue then after talking to the guy got a plan to fix other things. Gave me an estimate, ordered supplies and were back out in two days like promised and job was completed. I was very pleased with the process and the time frame it was completed in.
Lauren Sullins
5 months ago
Easy to schedule an appt. Very pleasant staff. Professional and efficient and a 30-day guarantee. I’ll use them again.
Beverly Elliott
3 years ago
We just had a water heater installed. They were prompt, professional and friendly. They were able to get us on the schedule quickly and had our water heater ordered ahead of time, so it was installed the same day. Our inspector said “they did a great job.”
Nancy Lubiani
2 years ago
Smith plumbing provided timely service at a critical moment when I had a significant pipe break/drainage problem. They were professional and careful not to break other things as they repaired the basic problem, i.e., irrigation lines or concrete structures. When there was a problem with gas or telecommunication lines, they were reported and repaired quickly. They came highly recommended from peers in the home construction business and also gave me references for other work I need to have done. I will gave to live with the work a few weeks to completely verify completion, but so far so good. I Highly recommend Smith plumbing.
Brock was very knowledgeable and professional. On time and problem taken care of quickly. Would recommend to anyone
Juanita Walton
4 months ago
Corey was very professional and answered any questions that I asked about the repair and addressed any concerns that I may have had. This is the best company I have ever had work in my home. I will use them for any and all future plumbing projects.
Ryan was excellent. Both guys were very professional. I definitely will be a repeat customer. ⭐️1000 stars service!!!!⭐️
As always, John did an exceptional job explaining my options and fixing/installing what I needed. I have used Smith’s Plumbing a few times and they always do a great job. I always ask for John as he is patient and listens to my issues and tries to help me think through how best to proceed. They aren’t the cheapest plumbers out there, but they’re responsive and you know they’ll do it right.
Extremely impressed by the responsiveness and professionalism of Smiths Plumbing. Brock was the ultimate professional and the problem was very quickly resolved at a very fair price. Any future plumbing issues will definitely be addressed by Smiths Plumbing!
Very happy with the plumbing repairs done by Smith's Plumbing Services. Carl and Tim (and Jeremy) were prompt, fast, kept me informed along the way, and cleaned up when finished. Did a good job and I would definitely hire them again.
Jason Stewart
4 months ago
Great experience as always with Smiths! Corey was courteous and knowledgeable.
Donald Hargrove
2 years ago
I had hired a plumber on Sat night. He came by Sun am and couldn’t fix the toilet said he would have to bring a different tool. Never came back. So I called Smiths plumbing and the girl that answered the phone was very nice and helpful. Then another girl called and got me set up with Brock. She was very helpful too.Brock came out when he said he would. Explained everything to me and told me the cost. He had it fixed in an hour and did a great job. Very nice man. I’ll definitely use again.
Tyler explanation of what was required for my repairs were easy and understandable. Tyler was very patient with me and gave me details on the repairs and explained the cost.I have to make a decision but is highly probable I will use their services.
Morgan Thomas
4 years ago
I recently used Smith’s Plumbing Service and they were one of the easiest and most convenient companies I can imagine. John came out the same day and was incredibly friendly, knowledgeable, and professional. He responded to my call promptly, was informative, and had us taken care of within an hour of his arrival. Smith’s Plumbing is fair priced and driven to supply quality customer service. They are who I’ll call in the future.
Lai Har Roughton
7 months ago
Smith's Plumbing receives my highest satisfaction. They were prompt, professional and the pricing was well within reason.
I recently had two toilets replaced by technician, Ethan. He was very courteous and professional. He paid attention to detail and made sure the installation was done to my satisfaction. This is the second time I have used Smith's plumbing, and I would recommend their services to anyone.
Elizabeth Mays
3 months ago
Ryan was very professional and went above and beyond to replace my water heater. He did it all same day. I highly recommend.
Allison Pride-Wells
6 months ago
This is my second time using Smith’s Plumbing. Today Jeremy came out to see what was going on with my water heater. Jeremy was very courteous, knowledgeable and professional in explaining what needed to be done. I highly recommend using Smith’s Plumbing! Great group of experienced people driving this company from dispatch to technicians ( I hope that’s the correct word) :)
Caitlin Griffin
9 months ago
Very informative, friendly, and professional. They were also quick to get the job done. They replaced all of the cast iron pipes in our crawl space with PVC piping. Will definitely be using them in the future! Feel confident when picking Smith’s!
Ethan did an outstanding job installing our toilet. Even though we were his last stop, he took his time and made sure everything was working properly before leaving. Will not hesitate to use Smith Plumbing if the need arise again.
Sunshine Girl
10 months ago
I was very fortunate to have Hunter come out to diagnose my drainage/ sewage issues. He was very professional and courteous. He wasextremely thorough as to explaining what the issue will involve to rectify. And was very knowledgeable overall in his field. I have a deeper understanding as to what is going with my plumbing now.. He was awesome..Thank you.O. Johnson
Smith's Plumbing Services came out and replaced my toilet and fixed a leak. They very friendly and professional. The price they quoted me was a lot less than what some of their competitors were charging. I would highly recommend Smith's Plumbing Services.
Lauren Young
5 months ago
2/13- service for leaky tub: This is the 3rd time we have had Smith’s out to repair something (don’t worry it has been three separate issues). Every time we have been very pleased with the work and how friendly and knowledgeable the techs are. I asked for Ethan again because of how great he was on the previous job. He is extremely friendly and easy to work with. He explains every option available. The work is done well and always completed in a timely fashion. I would highly recommend Smith’s plumbing and specifically Ethan as your techPrevious visit for toilet removal and installation of new toilets, flanges and wax seals months ago: Ethan went above and beyond for us. He was friendly, very knowledgeable and efficient. He was able to complete the job in a timely manner even after we added a repair from an at home repair oops. This is the second job we have had Smith’s do and I would absolutely use them again and again as well as recommend them to anyone. I won’t have another person come work on our home. Don’t hesitate to give them a call.
Could not be any happier with their service. John, the plumber that came to our house, was incredibly nice, on time, and knowledagble and explained everything very well. We’ll use them again whenever it’s needed.We used them again abs Stephen did a great job on our garbage disposal repair. Top notch service, communication and repair.
Lisa Stephens
3 weeks ago
This was the first time I used Smith’s Plumbing. They were on time, professional, explained what the issue was, and gave me my options for repair. The work was completed and the technician cleaned up the area he worked in. I am very pleased and will use again.
Brooke Hayes
5 months ago
Tyler lee was very professional and helpful . I found my plumber for life def recommend!
The Smith Company was recommended by a close friend that had previously used them for repairs to their home. We can say that we were very please with his promptness, professional and honesty. We thought there was a possible leak coming from our son's restroom from his toilet, however; it was coming from his shower and the water he was getting on the floor that was leaking through the cracks we couldn't see around the edges of the wall. He told us what to purchase from any local store to put along the side of the shower to stop the water from leaking that showed the water stain on our ceiling in our entryway. The L shaped piece cast us about $25 to $30 dollars. While there he recommended we change the drainage in the shower and we did. Yes, we would use the Smith Company again for our plumbing needs.
Brasher Robb
5 months ago
Hunter Haywood is a very professional and courteous technician and he did an outstanding job on our leak problem. A+ work.
Smith's Plumbing was wonderful to work with! They were polite, responsive and very clean. True professionals!
Jeff Perlman
3 months ago
Corey was great, on time and very professional. Walked me through all of my options and didn't force any specific repair on me. Did exactly what they said they would in a timely manner and for a very fair price, would highly recommend Smith's!
Jeanette Wicke
7 months ago
Exceptional customer service!! Everyone from receptionist to service provider were wonderful. The plumber who came to assess a plan for running a gas line for gas logs was very knowledgeable. He explained everything and every step we needed to take. Scheduling the service was easy. I have seen Smiths’ trucks frequently in our neighborhood and now I know why. I would very highly recommend them for any of your plumbing needs.
Jonathan Murphy
2 years ago
Ethan, with Smith’s Plumbing Services, not only resolved the issue we were having, but he went above and beyond to make sure we were satisfied with the outcome. He walked me through every step of the process, explaining the problem and identifying all of our options. The installation was professional and timely. We could not have asked for a better experience!
I contacted Smith’s after having issues with a leak coming from under my sink. Brock came to rescue twice in a 2 week period for separate issues. Brock is so helpful, friendly, and patience. I will define using them again and again.
Tyler was absolutely wonderful so polite and extremely knowledgeable. Will definitely use them again!
Jeremy with Smith’s Plumbing was FANTASTIC!! He was very communicative, thorough, and just super friendly!! Thank you again and we look forward to seeing you soon for installation!!
Steven was very knowledgeable and professional. And a nice guy! We will for sure use Smith’s Plumbing for any future plumbing needs.
Smith’s plumbing is really awesome! I just got rejected by the code ! They help me out with the decent price and excellent service! James is my contractor! He is really nice and helpful! Compared to the Mr. rooter! I’ve gotta say that smith is way much better than them .Thank you James!
Jonathan Parker
a year ago
Did a toilet seat upgrade for us that includes a bidet and other special functions as well as a leak repair, leak inspection and multiple toilet rebuilds. The team and their people are very professional and trustworthy and have great conversation. I plan to use them in the future!
Inspection and recommendation re tub replacement; excellent service: timely, helpful answers to questions, respectful
Beverly Everett
5 years ago
We had a plumbing emergency on the weekend while out of town guests were staying at our house. The guys at Smith Plumbing were quick to respond and were able to get us going again quickly. They came back during the week to do some additional work at a cheaper rate. James was professional and personable. I would definitely use them again!
They had a good friendly vibe,got to the problem fixed it with a fair price . Thanks again Will👍
Teresa Johnson
4 years ago
I am very happy with the work that James did in replacing my kitchen faucet. He was courteous, professional, and efficient. As promised, he called to notify me that he was on his way to my house, and he arrived well within the appointment window. I also appreciate the fact that he explained what my options were in either repairing or replacing the faucet, and he did not pressure me to choose the more expensive option. As a result of his excellent service, I would highly recommend him and Smith's Plumbing Service.
Mary Grace Berry
a year ago
Will was very friendly, professional, and quick. He gave me time to ask questions, was very thorough when explaining the issues, and gave me a few options about next steps. They were able to get me in same day on a Saturday, which was also helpful. Very good experience.
Beau Simpson
4 months ago
I had a slow draining sink that I had not been able to diagnose. After snaking the drain, Hunter determined it was grease build up in the drain line. After snaking the line the sink drained and he suggested I buy and use bio clean to make sure the buildup of grease was cleaned out. Hunter was completely helpful and professional.
I want to highly recommend this company and our service technician Ryan Nelson with professionalism, knowledge, courtesy and their quick arrival. Ryan's service was outstanding and I will for sure use them again. Again Thank you Smith Plumbing and Ryan for your quick response and service.
Used several times for various issues. Tyler was prompt, courteous, very professional and articulate in explaining issue and what he was going to do in terms of repair. Handled the matter with swiftness, cleaned up after himself, and was thankful upon exit. Very pleased with Smith’s service once again.
Tegan McCordic
3 years ago
We had a large puddle in our living room from our kitchen on a Sunday morning. We called Smith’s because they’re open 24/7. We were blown away by the service we received from John! He called us right away to set up a quick appointment on Sunday and explained they do charge a little extra for “off hour” work. He took his time exploring our problem and answered all our questions and gave us sound advice on what to do. He showed us other plumbing related things around our new house too that we didn’t know about. He was able to replace some valves quickly and was very personable and fun to talk to. We HIGHLY recommend Smith’s.
After a difficult time with Conway, I called smith’s plumbing. Will came and was so wonderful. Very honest and informative. I knew exactly what work was being done and felt confident in his work. They also quoted me less than half of what Conway quoted me for the same job! If you need a plumber, Smith’s plumbing should be your first call!
What a fantastic company! I called on a Sunday to get a pipe unclogged and someone was out in a few hours! We also have been looking to get a new water heater and we asked John for a quote. We agreed to set up a time to get a new one. He made a few calls and they said one could be installed today if you like. I was blown away! In a short time , Tyler and Matt were here installing the hot water heater. All 3 of these men were very professional! I felt very comfortable having them work in my home. If I need anything else done, I am calling Smith Plumbing without a doubt!
Luanne Burnett
2 years ago
Plumber was very nice and very professional. He did a good job in a timely manner. It was late at night when i called on their 24 hour service, which i appreciated because I had no water. I will only use Smiths Plumbing in the future.
I highly recommend this company. They were very quick and did a great job replacing three toilets. Very professional as well!
Alexia Greene
11 months ago
Completely amazing!!! They haven't even finished the job yet, but I feel confident in their work to leave this review. The thing that I love most about them is that they listen to the customer. They know that we're not plumbers and that we're asking questions without the full bank of knowledge, but they take their time to understand and decipher what were asking/ saying. It's great! I just asked them a plumbing question completely unrelated to the work they are doing for me and they stopped for like 5-7 minutes to ask follow up questions and talk out what the possible problem was. I was looking for a new plumber and I'm certain that I have found it with Smith. Just fantastic! Great communication, great attention to detail, great workmanship!!!
Elissa Roberts
4 years ago
Such excellent service from John! He talked us through everything he was doing and answered all questions we had. This is our second time using Smith's, and we've had excellent experiences both times. We will continue to call Smith's for all our plumbing needs.
Robert Wedgeworth
2 years ago
From the first call to Smith Plumbing to their exit from my home this experience was five stars. Punctual, upfront on all pricing, arrived on time and the results are fantastic! I highly recommend this company.
I cannot say enough good about my experience with Smith's Plumbing and Steven, the plumber who did the work. In the past I've had mixed experiencees with other plumbing companies. Not this time! It was first rate from the initial call to the completed job. Everyone I dealt with was polite and totally professional. Looking for a plumbing service that will leave you completely satisfied? These are the people.
Jessica Hunter
4 months ago
Corey did a great job of diagnosing our issue. He provided two options to rectify the situation. He is a great representative and extremely knowledgeable.
Smith's Plumbing has become our 'go to' for all of our plumbing needs. We have used them for new tub and toilet installation, faucet installation, faucet replacement, toilet repair, and drain unclogging. They are always responsive and professional.Our most recent service was performed by John who was professional, considerate, competent and made sure I had no questions before he left.
Just had a great experience with Smith's Plumbing Services. Dustin, Carl and Brandy went out of their way to make sure I was pleased with their service. They are small enough to give personal attention, but large enough to fix your plumbing needs. It is a pleasure to do business with a company that truly cares about their customers and their reputation. I hope I don't have any more plumbing problems, but if I do I know who I will call.... and you should too.
I had a leak in the main water inlet line which I was told by the city that it was on my side of the meter. John came out, examined the problem carefully and discovered that the leak was on the city side of the meter. John was very friendly & professional. I will definitely make Smith’s my first call for any of my plumbing my needs.
Stephanie Rice
2 weeks ago
I’m finally able to use my washer without the drain backing up and overflowing 🙌🏾 Steven came out quickly to give me an estimate and explained the work he would do. He got me on the schedule within a couple days and took care my grease clog. I appreciate Smith’s fair pricing and doing exactly what they said they would do.This is my second time having a local professional plumbing company to clear this same grease clog. The other companies prices were higher and needless to say they never cleared the clog after I spent $1,350.00. I wish Smith’s had been my first call.Thank you!
Slash_Whittninja9
3 years ago
WOW! SMITH’s Plumbing Services is the BEST!! I was really in need of a same day repair and their team made it happen! Dustin Smith and his whole staff are awesome and made it an easy process! The dispatcher was courteous and professional and kept me updated each step of the way. The technician, Cody, was so polite when he arrived and fixed the problem in no time at all! I am so thankful I know that I can trust SMITH’s Plumbing Services!
Michelle Rice
3 months ago
The technician named Hunter arrived on time. He was very knowledgeable, polite, and informative. He found a drain clean out buried a foot deep outside we didn’t even know we had. He went over and beyond in my opinion and we very much appreciate it. He got us up and going for now and explained the next step in detail to repair the problem completely. (A lot of Tree roots!). Smith Plumbing will definitely be the ones we call every time. Fantastic experience!
Jarred Bowden
8 months ago
Will came out today to give us an estimate to replace our tankless water heater....only to find out it doesn't need to be replaced after all. After being told by another company it was not repairable and would need to be completely replaced, we are so grateful Smith's Plumbing services and their tech Will for their honestly and integrity. They are saving us thousands of dollars.
Austin Newell
10 months ago
Hunter Haywood called me at 1 pm sharp to let me know he was about 20 minutes away and when he arrived he diagnosed a leaky valve, and a leash toilet. He fixed everything in a timely manner and was extremely professional throughout. I would recommend Hunter and Smiths Plumbing!
John, with Smith Plumbing, was excellent and very nice ! He came out on a Sunday afternoon to repair my toilet and explained everything that needed to be done to fix the problem. This was the first time using Smith Plumbing and I would call them again if I have any other plumbing problems . Their commercial on television is true and honest. I felt very at ease talking to John and after the repair work was done my bathroom was left clean. Thank you so much John !! Also, thank you for the respect you showed to me and my home. I will definitely recommend to family and friends.
Steven was on time and professional. He removed the old sink and garbage disposal and installed the new one. He left the work area cleaner than he found it. Couldn’t be happier with his workmanship.
Corey was an extremely patient and thoroughly person. He made sure he explained everything from start to finish and in between. I have never had such a informative appointment with any worker regarding repair work. He was beyond willing to answer any questions and made sure I felt comfortable regarding the process. Angie also accompanied Corey and she was such a nice person and willing to learn and discuss the process with me. Thank you Corey and Angie. You both are awesome!
Michael Crawley
3 years ago
We had an emergency plumbing issue with the hot water in our home on a Saturday night. We called Smith’s Plumbing, spoke with their after-hours rep, and within 15 minutes we were speaking with John, a Smith’s Plumbing technician. John was very courteous, knowledgeable, and prompt in responding to our situation. He ultimately arrived at our house earlier than expected, and most importantly, was able to resolve our issue quickly and efficiently. Overall, we were very impressed with John, and our entire experience with Smith’s Plumbing helped to make an otherwise harrowing situation much more tenable. This was our first time to need professional plumbing expertise at our house, and John with Smith’s Plumbing did not disappoint. While we always hope it doesn’t happen, should any other similar situation arise in the future, we will not hesitate to call Smith’s Plumbing again.
Ethan was thorough and helpful through both the issues we had (improperly installed garbage disposal and pipes and clogged drain in the master bath). I appreciated him telling me how he would handle things if it were his home.The price point was great and I spent way less than I thought I would. We will use Smith Plumbing again!
Justine Steele
7 months ago
Ethan was professional and fit us in early after we had damage from the winter storm near Christmas. Prices were fair and the service was fantastic!
Mary Catherine King
3 years ago
John came to my house to check the condition of my sewer line. He was extremely knowledgeable and helpful! He was patient with all of my questions and was able to thoroughly answer all of them. He went above and beyond and gave me additional plumbing tips about the rest of my house, as I am a first-time homebuyer. I would definitely recommend their services in the future to anyone with plumbing issues.
Elinor Brown
7 months ago
Ryan did a great job of installing our kitchen faucet. He came when he said he was going to, did it quickly and efficiently and was very courteous when explaining what would be done. He also asked questions to clarify what I wanted.
Sandra Wheatley
a year ago
Honestly I haven't experienced this type of professionalism in a long time.they came. Diagnosed. Offered different options.took their time. Showed and explained things. This 1st time experience has turned us into lifetime customers and.we will recommend them to any and everyone who needs these type of services. If I'm out & about & someone mentions needing a plumber. I'm recommending SMITH'S PLUMBING SERVICES to them!!!Thanks WILL!!!
Exceptional customer service! It's really hard trusting reviews these days but I am still blown away from my experience. I called Tuesday after 4:30pm. The customer servers rep was VERY friendly & understanding. I was very panicky bc I had to cut off the main water to avoid my bathroom potentially overflooding. Within 10 mins, I received a called from my service tech, Tyler. He was exceptional. He understood the assignment! He made it out at 5:30 & repaired the issue by 6:05p all DURING a severe thunderstorm of 65 mph winds. I was expecting us to delay but Tyler was so committed. I am so amazed. You all have earned a faithful customer. Best in this business!
We were very satisfied with the installation of our new tankless hot water heater by Smith’s Plumbing. Dustin and Tyler were thorough and went out of their way to explain what was happening at each stage of the process. All details were handled smoothly and in a timely manner.
Terri Denison
9 months ago
Based on Facebook referrals, I called Friday morning with no hot water and out of town company coming!From initial call (Courtney) to scheduling (Amber) to technician (Stephen) everything was handled very professionally and with empathy yo my situation.Stephen not only handled my problem (fixed the hot water)-he educated me on my future needs for a new heater. Giving me options with pros and cons for me to make an educated decision.I was VERY pleased with his knowledge, the care he took in my home and is professionalism overall.When the time comes-I will definitely call Smith (Stephen) again to replace the heater and/or any other plumbing needs.Thank you all!!
Derrick Moore
3 years ago
Technicians were on time, very knowledgeable, and hard working. They did a great job on the installation of my tankless water heater and an awesome clean up job at the end. I was very impressed. They also provide a great explanation of the use of the system and what my warranties were. I am very satisfied.
Ethan was so professional and friendly. This is the second time we have had him come unclog our tub drain. He gave 100% top notch service. I believe he is such a great asset to your company. I will definitely recommend him again for any issues that I may have with my plumbing. Great job!!!
Technician was so very professional, kind, well mannered and truthful. I would and will recommend Smith Plumbing to anyone in need.
Erika Baldwin
4 years ago
Professional Customer Service from beginning to end!! John was very prompt and explained the process, options, and pricing clearly before starting his work. He was able to resolve my issue quickly. We will definitely call Smith Plumbing again for any plumbing needs!
Jacob Triplett
4 weeks ago
Will was great with providing a quote for our bathroom remodel. He was very professional and provides great customer service.
Anthony Rowcliffe
2 months ago
Had Ryan as a tech he came out when everyone else was booked up. Super helpful answering questions and walking me through all the options I had available.
Pamela Klusmeyer
3 months ago
Received estimate for replumb job from Ryan. He was prompt, professional, and did a great job explaining what needed to be done. Scheduled service for the next week.
Brock was my service guy he was extremely professional quick response to my needs. Number one plumbing company in Tennessee!!
Ms. Barbs Miller
11 months ago
We had a clogged drain and Tyler came out to fix it for us. He was very professional and super friendly. He fixed the problem in less than 15 minutes, and even gave us a military discount because he noticed the military tag on my vehicle. 10 out of 10 would recommend!
Thought I was going to have to spend a lot of money replacing our jetted tube or fix some leaky pipes. Tyler quickly diagnosed the issue as a loose fitting on the water pump and fixed the issue immediately, saving us a lot of time and money. Thank you! Highly appreciated and recommend.
Eddie Heaston
3 years ago
This my was second time using Smith's Plumbing Services in the past 3 weeks at a different property. This company is timely, responsive, professional and they were the only company I had in mind when I needed a repair based on my previous experience with them. Plumber Stephen did an excellent job of repairs on my bathroom faucet .
Eric Bernard
9 months ago
So, my water heater had a leak and continued to fill up the drain pan, which was clogged. I call Smith's and they sent a very experienced service tech by the name of Brock to my doorstep. Very nice, knowledgeable, and seemed to really know his skill. FREE estimate, by the way i did not know this, was shocked. Gave me knowledge on what i had and what was expected to be there. I agreed in full. When he left i contacted Smith's again, speaking with Amanda in the office, she scheduled me the very next day. I was even told it may be a few days, considering many other people were having a similar issue. Amazing! When Hunter and DeAyerius, the installation technicians, showed up they were extremely professional and did an amazing job. Would highly recommend Smith's to everyone!!! Great job guys!!!
Brock was great. Very professional and very well priced. If I could give more than 5 stars I would. Smith's plumbing will be getting all of my plumbing business from now on!
I was thankful that Corey was able to come within 24 hours of my call. He was very professional and explained what was needed prior to doing anything. I will definitely recommend Smith’s to friends and family.
Chanda Crenshaw
8 months ago
I called Smith's Plumbing on a late Sunday night. The on call tech, Mr. John, was very professional and helpful in trying to troubleshoot the issue via phone. Once it was determined that Someone needed to come to my home, they sent the same tech that took my original call. This was great because we had already tried troubleshooting. Mr. John was professional, on time, patient, knowledgeable, and most important willing to explain things. I give Smith's Plumbing 10 out of 10.
Smith's plumbing did an excellent professional job from start to finish! Best plumbing company we have ever dealt with by far. Very respectful and knowledgeable. We will definitely use them again in the future.
Discovered a water leak underneath our kitchen sink on a Saturday night. Shut water off and called Smith's Plumbing Services the next morning. They were at the door at 10:00 a.m. WOW! On a Sunday. Brock was our Service Technician, he did an outstanding job. I could see him paying attention to keep everything clean. Had all parts needed on the truck. Explained everything to us very well. 100% satisfied with our service. Will be using them from now on. Thanks Brock!!
Ashley Berryhill
2 years ago
I cannot say enough great comments about Smith Plumbing!! John, the technician who came out, was awesome!! So nice, polite, punctual and professional! My great experience started from the lovely woman who answered the phone. She was attentive and actually cared about the problem I was having. If you are in need of a plumber…call Smith!!!
Will came by on a Friday to give an estimate for work to replace water heater and move gas line. He was so kind, knowledgeable, and told us exactly who would arrive Monday and what time. Cody and Matthew did just that and were wonderful. They are all three consummate professionals and I recommend them highly.
Jennifer McGaugh
10 months ago
John was extremely helpful and professional. He explained the issues with each toilet and the repairs needed. He was also very helpful by providing useful information that will serve me well going forward and likely will save me from running into costly problems in the near future. I can't thank him enough! I will definitely call on him again with all my future plumbing needs!
Laura Parrish
9 months ago
The service has not yet been performed, but so far their service has been great! A neighbor highly recommended them, & I messaged them on their website. Amber called me first thing this morning, and since it looks like I’ll need a tree removed first, went out of her way to find someone to (hopefully) do that for me. As promised, she called me back this afternoon with a name & number. Fingers crossed, & praying that everything works out! Romans 8:28.
Very professional. Great work. Explained the whole process to me. Ethan,Brandon did a great job. Also note that Dylan came by and put down sand in low spots of previous job. Thx
Michael Hayes
3 weeks ago
Outstanding service from Steven at Smith Plumbing. Always professional, on time, and quality job. Thanks!
Steven went above and beyond to help get my issues resolved! Thanks!
Ellise Roberts
7 months ago
We had a massive pipe burst in our house while out of town over Christmas. Ethan came after hours and took care of the problem. Can’t tell you how grateful we are. Highly recommend!
The technician, Corey, was very pleasant and professional. He explained the problem and possible solutions. He was great. The only hesitation I would have with using Smith's Plumbing again is the labor costs. I think the labor cost to install a faucet was quite steep. However, all the people I talked to on the phone, as Corey, were very nice to deal with.
Jeremy helped me out with a complicated pipe repair. He was very helpful, explained everything clearly, and got the job done quickly. I'd request him again!
Randy Weatherford
8 months ago
Ryan Nelson called me approximately 20 minutes in advance to arriving at my house. Was very courteous and replaced my leaking toilet in less time than estimated. Very pleased so far with my new toilet that works without leaking and with service provided. Will continue using Smith Plumbing for any future needs.
Cory arrived early and went to work diagnosing the problems providing information about repairs & estimated cost. I agreed and he provided date/time of repair. Kyle & Ben arrived to begin repairs and within no time were finished . All were very professional and friendly. Would use smith's again. Thanks guys!
Chandler McCollough
a year ago
Smith’s plumbing just gained a lifelong customer! After dealing with another plumbing company that came out for less than 10 minutes, gave an outrageous quote, and still wanted a $100 service charge, I decided to give Smith’s a call.Technician Ethan S. came out and immediately let me know the situation, explained it to me in terms where I (non-plumber) could understand, and gave me a price that fit my budget and felt fair and reasonable. He also let me know that if anything were to change, he would stop work and let me know of any price changes. Ethan went right to work and got everything done in about an hour. He was very knowledgeable, professional, and had great customer service. He let me know why he started working for Smith’s and that the owner gives back to the community. Smith’s plumbing is the best. Give them a call for all your plumbing needs!
Amber Blackshear
8 months ago
Brock did an awesome job coming over to repair our water heater. He was very nice, explained everything well, no mess. He call before he came and the service was great and did not take long to figure what the issue was to the time it took to complete the job. We will def request him next time we need anything serviced in our home.
Taylor Dargie
2 years ago
Corey was absolutely fantastic. He arrived on time and expertly installed everything. He took the time to help me understand the things he was doing and alleviate any concerns I had. He was also enjoyable to chat with as he worked and taught me a couple of things to help me in any future plumbing projects.
Mary McDonald
11 months ago
Corey Reagan was very professional and thorough. He told me exactly what the job entailed, as well as what the cost would be. I would definitely recommend Smith’s Plumbing services.
Lesley Martinez
3 years ago
This is the second time we have used Smith’s Plumbing to help with a plumbing issue. They are always professional and courteous when I speak with someone on the phone. The same goes for their technicians who fixed our problem. Will arrived on time, explained what he was going to do and worked swiftly to complete the repair. I would highly recommend their services and will contact them again with any plumbing needs in the future.
Henry Wilkerspn
9 months ago
Always top notch service and the best quality. The representatives are clear and explained the issue in a way that was understandable. Very professional and courteous. They dug up a big pile in my yard and then when they were done it was almost not apparent that nothing was disrupted in the lawn. Brock and his associate were outstanding.
Smith's Plumbing was fast and effective! Steven was professional, kind and informative. He helped me with a clogged sewer line that another company was unable to unclog the week prior. He also located the issue that is causing this to be a reocurrance and helped set up a plan for fixing the issue in the near future. I highly recommend Smith's Plumbing Services for their honest, affordable and efficient work!
eboni albritton
2 weeks ago
Our service technician, Ryan Nelson, was awesome. He found the source of the problem, resolved it, and installed new fixtures for us to top it off. He also made sure there were no additional issues in our children's bathroom. I would highly recommend Smiths Plumbing service and our technician Ryan.
After my deteriorating sewer became clogged with tree roots, Jeremy worked tirelessly to restore service to get us through the holidays. After the freezing weather cleared, Brandon and Taylor installed new sewer piper (in one day!) all while having to dodge stubborn tree roots. All work was done with professional expertise and proper equipment. I was more excited about my new working sewer than my recently remodeled kitchen! Way to go everyone at Smith's Plumbing.
Called at 7:45 am this morning regarding our leaking water heater. The plumber, Will, called me at 8:15 telling me he was on his way. He arrived on time and told me what I suspected, that our water heater needed to be replaced. By 11:15 am he had removed our old water heater and already had us up and running with a brand new water heater! Highly recommend Will- really nice guy, professional and honest. We received excellent customer service from everyone I spoke with, and was impressed with the fast response time. Smith's will be our go to for any plumbing needs in the future.
Mike Studdard
3 years ago
Will, Brandon, Courtney, Jeremy, Tyler, and John were all professionals. They let me know every step of the way what was happening over the three day process which was for us was a big deal. A blend of old school plumbing and high tech expertise with machines I don’t know how they work. I am so glad a friend recommended Smith Plumbing and so pleased with their work. And Tim made everything happen on time.Great company! Great people who know their job well! Made my wife happy that they not only did their job but cleaned up a pretty big mess that the job entailed. I will call them next time we have plumbing issues.
Outstanding service! Kept me informed of the progress of the work I scheduled. Everything was done perfectly and the area was cleaned up prior to them leaving. John did an excellent job! I will use Smith's Plumbing Service again if I need work again!...... Update I used Smith's again today for a plumbing issue at another home. Outstanding service again! I will NEVER use anyone other than Smith's Plumbing Service!
Tori Earle-Cole
8 months ago
Smith's Plumbing was very professional from my first call to setup an appointment for my broken toilet. Receptionist was very friendly and you can sense that she was smiling through our conversation and appointment setup. I met Ethan (plumber), very friendly, knowledgeable and trustworthy. He was very knowledgeable in explaining different options of getting my toilet fixed. And the cost was very affordable. He was very careful and quick with his work. Most important ..he did not leave a mess. He made sure my customer satisfaction was guaranteed. And it was. I would definitely refer this company to my family and friends. Thanks Smith's Plumbing
My first call to Smith...spoke with Angie regarding leak in bathroom. Floor was soaked. She was so sweet and wanted to be sure water was cutoff, took my info and assured me Brenda would call in 30 min to schedule appt. Spoke with Brenda and she was so understanding that I needed some quick attention. She told me someone would be out within 3 hrs. An hour later John came to the rescue. He diagnosed the problem, gave us a quote to fix, had most things on the truck to complete the job but went to purchase a piece and was back in 30 min to complete the job. I am overwhelmed with the job each person did and so well. 100% satisfied!
Wanda McDonald
a month ago
Corey Reagan was my technician. He was someone who takes pride in his work. I appreciate his professionalism and kindness.
William Suggs
4 months ago
The team was very professional, knowledgeable and polite. They worked to minimize damage and were willing to discuss what needed to be done as they worked. I would definitely recommend this company and team if you have plumbing needs.
Theresa Johnson
4 years ago
Punctual, Professional, Reasonable, and Thorough. I was able to get an appointment for the next day. John arrived on time and was able to fix my plumbing problem within an hour. He also educated me as to where my water shut-off valve was for the house and did a house walk-through, inspecting for potential problems. John was very professional and knowledgeable. I felt the price was very reasonable for the work completed and highly recommend Smith's Plumbing Service.
I was very pleased with Hunter's professionalism. He did three estimates that would take care of my issue with the commode. He explained all three in detail. He cleaned up the bathroom before he left. He was a very pleasant young man!
Jessica Stone
11 months ago
Just wanted to say a huge thank you to Smiths plumbing. Our water heater went out the morning before my fathers funeral. The tech that came out made it a mission to get here with our new water heater super early the very next day. He got everything installed and back working in time for our family to be able to take showers and make it to the funeral on time. Thank you guys so much for making our family a priority and for going above and beyond to help us out during such a difficult time.
M D Listion
10 months ago
Outstanding service and fair price. This company consistently gives great customer service and does a fantastic job. Had to have toilet replaced and drain work and the tech Ethan did a wonderful and professional job. When a defect was discovered, Ethan and the company without hesitation replaced at no cost. He is extremely knowledgeable, does great work, and is very courteous. I love that he wanted to make sure I was a satisfied customer before he left. I highly recommend Smith for any plumbing job (Ethan if you can get him. I had a kitchen faucet replaced years ago by another tech and they were excellent too so must be a great company to work for!) I am a customer for life!
Connie Kilmore
4 weeks ago
Ethan and Brandon were both very knowledgeable about products I needed, made excellent recommendations to upgrade my current plumbing, and were extremely personable and entertaining! They are stellar examples of providing excellent customer service. I also appreciate the ladies who take the initial calls and dispatch your techs. They are the best! Thank you, Smith Plumbing, for another great experience.
Cassie Gebhart
4 months ago
Hunter H. was the crew member who came to fix my two leaking sinks, and change the garbage disposal. He was polite, efficient, and easy to understand when he explained everything. Thank you Smith’s Plumbing, and thank you Hunter!
David Wiggins
2 years ago
Steven came out and cleaned the condensation drain from our HVAC system. He was extremely nice and super helpful and responsive. If I ever encounter any other issues I would not hesitate to call and request him again.
Paula Miller
5 months ago
Very pleased with the entire process from getting an estimate to reviewing the final installation. Highly professional. Would use again.
Melissa Pintchuck
a month ago
This is our second time using Smith’s Plumbing and we cannot say enough good things about them. Today we had Jeremy come out and he was wonderful. He was very professional but also very personable.
Emil Benedicto
4 weeks ago
Corey was on time and was able to pinpoint exactly where the problem was. He did an excellent job on fixing it. Quick and very precise work!
Ellen Skinner
2 years ago
I would definitely use Smith’s Plumbing! This company is organized, professional, and provide excellent plumbing services. Twice, Ethan has been my technician and he is the best! I will always and forever hire Smith’s and ask for Ethan every time.
Cody J is the best Tech out there! He was professional and knowledgeable about our sink issue and toilet issue. He gave me wonderful advice about using products that can be dangerous, like Drano. We will be using Smith's Plumbing Services for all future needs. We are getting one of those toilets that is like a Super Flush for you guys to install in the next few weeks. And the ladies on the phone, Beth and Ms Brenda, are very professional and friendly! What a wonderful experience using Smith's Plumbing Services! You all were highly recommended by Kathy and Dan Abbott.
joey micheletti
a month ago
Jeremy was great and and super helpful! Worked super fast and fixed my pipes to where they were looking really good. Kept in contact to let me know about an emergency plumbing job he had to perform before coming over to my house.
Raul Longoria
3 years ago
Water heater quit working late in the evening and called Smith Plumbing early the next morning. Kevin arrived within an hour and quickly inspected the non-working 50-gallon gas water heater as well as another 50-gallon electric water heater. Kevin was very friendly and polite, knowledgeable, and patiently answered all our questions. We decided to replace both water heaters because of their age and Kevin assured us that both could be done that very same day. Brendan and Jerry arrived at scheduled time and were very diligent and efficient in removing the old water heaters and installing the new ones. Both were very courteous and careful about not tracking mud into the house, and cleaned up afterwards. The work was completed that day as promised. We are extremely pleased with Smith Plumbing and highly recommend them.
Tyler did a terrific job. He was even early to our appointment. He quickly diagnosed the problem and had it fixed. Smith Plumbing was a great company to use.
Brandy Thixton
a year ago
John came out on a Sunday when we had water leaking under our floorboards. He was super professional and friendly. Did an instant fix to unclog our shower head, and then gave us some options for the bigger issue. While he was out, I went ahead and had him quote our bathroom remodel bc I will likely go with them again for that. John did a great job.
Corey was excellent! He quickly made an assessment of the situation and repaired it within an hour. He was very knowledgeable and very reasonable with pricing! I can not thank Smith Plumbing and Corey enough! Will only use them for any future plumbing needs!
Tyler came out and provided excellent service, patiently troubleshooting with me and walking around the house, explaining exactly how everything worked and how the issue is likely occurring. I was very impressed & pleased & will be using Smiths again!
Jonathan Mitchell
a year ago
John was incredibly courteous and extremely thorough. After investigating a number of possible locations for the leak, he quickly found it with very little cutting of the drywall. Once he found the leak, it was repaired and he left his work space totally clean. The only way you could tell there had been a repair was the new brass on the exposed pipes through the small hole in the wall. Great job by John, he’s a pro!
NatashaDonerson
2 years ago
John was extremely nice!! He kept me up to date on his arrival time and fixed the problem quickly. It was an unexpected problem that almost ruined my Saturday, but the experience with Smith’s Plumbing made it better. I highly recommend their services!!!
Ethan was courteous, knowledgeable andprofessional. He was able to efficiently and accurately correct the issue we had with the ac condensate line. The dispatcher at smith plumbing was similarly professional and was able to work us in despite a busy schedule. We would certainly recommend smith plumbing and continue to consider them in the future should any plumbing issues arise.
Patricia Peng Shumake
a year ago
Our technician, Hunter, was knowledgeable and very polite. He took the time to explain the work he was doing and wore shower caps on his shoes to keep our house clean. He finished the work quickly as well. He helped repair a toilet and two faucets in roughly two hours. I would definitely call them again with any other plumbing issues.
Will and Matt were on time, polite, professional and courteous. They wore masks as requested in the home to help prevent transmission of asymptomatic COVID as our family is at risk. They allowed me to pepper them with questions for plumbing maintenance as we are new homeowners. I now know where the location of my water main is and have a properly working faucet installed and the dripping faucet parts were replaced. I would highly recommend them and use again in a heartbeat.
Smith Plumbing installed our tankless hot water heater and did a great job! Yesterday there was an issue with a clogged line that was causing water to backup into the tankless drip pan. Tyler from Smith Plumbing came out to fix the issue. He provided great service, communication and fixed the issue quickly. Thanks Smith Plumbing!
Calling Smith's was a no-brainer when I saw the perfect score reviews, and so many reviews too. Expectations were met and exceeded. Guy named Hunter showed up and was super nice and professional. He was real clear on what he was going to do and what could happen, so even in a worst case scenario situation I had a good idea what to expect. Everything went great though with no issues whatsoever, and considering the amount of work that was done, I was surprised at how fair the price was. If I ever need plumbing work again I know who to call.
I called Smith’s plumbing after hearing great things about them and seeing them out in the community. I needed an estimate on some renovations we wanted done to our master bathroom. Will was very patient with my many questions and did a great job at explaining everything. We actually called to schedule and then called back the next day because we changed our minds about what work we wanted done and needed a new estimate for the changes. Will came out again and was once again great at explaining everything and answered all my questions. I went ahead and scheduled the work to be done. My schedule is kind of difficult to work with but they were great at accommodating my schedule! I’m excited to see the end result of the bathroom and will update when it’s finished.
Will and Dakota went above and beyond for us today. They responded immediately and got right to work. They are extemely professional and efficient. We look forward to using them for the repair of our sewer pipe. They also referred us to Dry Fast for water mitigation post flood which also responded immediately. We are extremely satisfied with both companies.
I had an appointment within a couple days for non emergency repairs. Hunter was very professional and respectful.
Bernice Bloom
8 months ago
I good not be more please with Smith's Plumbing service level,. Will's review of our issues and timeliness was outstanding and Brandon and Hunter our installers were wonderful. I would encourage anyone who has not used Smith's prior to change to them when the need arises.
Anne Goldberg
9 months ago
We love using Smith Plumbing! The technicians are always super polite and get the job done quickly and professionally.
Russell LaRoche
9 months ago
Very satisfied using them to determine where leak was coming from and repair it. Other logical recommendations were made and all pricing was more affordable than other businesses in the area. Would highly recommend!
Brock came out to give me an estimate in repairing a drain problem with my bathtub. He was very nice and the estimate is very reasonable and the work can be done in a day. Smith Pumming is now the only plunking service I will call.
Will was such a Blessing!! I had absolutely no idea my dishwasher was leaking under the kitchen floor. Will stopped the leak and immediately contacted a water mitigation company to come out right then, to asset the damage. That company referred by Smith Plumbing walked me through the process of filing a claim with my insurance company.I was in an absolute panic attack. I had never dealt with any type of flooding/water damage. Both men were so calm and patient. Completely calmed me and explained everything so clearly.
Corey was very professional and walked me thru the leak detection process for an exterior wall faucet. The leak was detected behind a wall and he carefully cut open the wall just enough to complete the repair. He managed my expectations for time, cost and gave me replacement options for the faucet plumbing to minimize future freeze problems. Overall, I am very pleased with Smith Plumbing’s services, follow up calls and emails. Corey was so helpful he even helped me bring in a large box that was delivered to my house while he was working here!
steve mischke
2 years ago
Allen and his crew did an excellent job. They were here 4 days doing extensive work. Of course they completed the job. But, they were very friendly, explained what was happening each day, insured cleanliness and in the end went the extra mile (on Friday late afternoon in 95* heat) to insure satisfaction. Thanks to the whole crew.
They were able to set an appointment quickly and within my schedule needs.John was our technician. As I was told he would do, John called on his way over to let me know when he would be at my home. He arrived during the scheduled time and was very polite and professional. He completed his inspection, provided detailed information regarding the options available and ultimately replaced a failed 20 year old water heater that same appointment. We were back up and running with hot water in a matter of hours.Good service and great people to work with.
perry montague
9 months ago
Cameron and Chad did a great job it did not take for them long to install 3 faucets. They then made sure all of our questions were answered. Because of this great service everytime, Smiths will be our go to plumbers.
On Nov. 16, 2021 I had an appointment scheduled to diagnose a water stain on kitchen ceiling. German was the technician who came to look at the issue. He was prompt, courteous, and professional. He thoroughly troubleshot the issue finding no problems. Since he was here I asked if he could fix a rocking toilet I had. The repair was made promptly. I'm pleased with the service I received. This is my third time using this company. I would highly recommend Smith's Plumbing to anyone in need of plumbing services.I had a pleasant and satisfying experience with the service provided. They were courteous, prompt, and professional. My issue occurred unexpectedly and they worked to get me scheduled quickly. They provided excellent customer care as well as accurately diagnosing the problem. Overall I was pleased with this company.
Caroline Carpenter
4 months ago
This company was very professional. They were on time, and informative. Steven was my repair man and he was very attentive and cared about getting my issue fixed! 10/10 would use again!
Sherry Wilkes
3 years ago
John was on time for his appointment with me last Friday. He let me know they did not repair leaks on swimming pools. Besides being so professional and kind, he went out of his way to make calls to a pool company on my behalf. I will choose Smith Plumbing first for any plumbing needs I have in the future. What a good impression this employee made when he met with me.
Rhondalyn Strong
a year ago
John is Great! He was on time for the appointment and very professional. He wore his mask and shoe covers when entering the home. He explained, in detail, the situation. He also checked on other issues within the home and provided me an estimate for those future repairs. I am more than happy with my choice to work with Smiths Plumbing. I will be using their services again and highly recommend this company.
Was having issues with my washing machine. Ryan came out and got it fixed fast. Will definitely be using them again!
Jacob Dillingham
a year ago
I put in a service request late Tuesday afternoon, got a phone call early Wednesday morning, and had a plumber at my house by 2pm. Brock was incredibly helpful and knowledgeable through everything. He fixed my drainage problem promptly and answered any questions I asked to help me learn more about just simple fixes or tips when it came to plum being. Would recommend this service to anyone and everyone in the memphis area.
John S., with Smith’s Plumbing was out today for a second opinion and recommendation concerning ongoing banging in the plumbing pipes. John took the time to explain the noise thoroughly and completely. He was extremely knowledgeable about the issue, and made sure he answered all my questions. His calm, professional, explanation of the problem helped to allay fears that all that noise may someday result in a plumbing catastrophe. John also took the time to answer any additional plumbing questions unrelated to what I called him for. Although I didn’t need any work done today, I would not hesitate to hire John/Smith’s Plumbing for any future plumbing needs. From the initial phone call for the appointment to John’s visit, everyone involved at Smith’s Plumbing was professional, responsive, courteous and did exactly what they said they would do. As a customer who could want for more than that?! It didn’t hurt either that John is just an extremely NICE & HONEST guy. I felt comfortable having in my home. Thanks again, John! …and everyone at Smith’s Plumbing!
Phillip Ginn
2 months ago
The service person called ahead to let us know he was in his way. He was professional and courteous. He also provided helpful information for preventing the issue in the future.
Kelley Pointer
3 months ago
The after hour repairman, Jeremy, arrived very quickly and fixed our bathtub faucet leak hours before we hosted a birthday party!Thank you Jerem,y
I was more than impressed by the professionalism and expertise demonstrated by Tyler, the plumber from Smith’s who addressed and repaired my leak issues. The leak was under my bathroom sink and had been evaluated by two other companies. Smith’s Plumbing was the one who finally was able to repair it successfully. The work was done quickly, and when it was completed, the area was left clean and dry. Tyler was very courteous and made sure I inspected everything before he left. I would recommend this company to anyone - and I will!
Corey was very professional, provided details about the issue and was priced reasonably. I’m definitely continuing my plumbing serviced with them.
Lynn Eisenstatt
10 months ago
I had heard wonderful things about Smith Plumbing, so I decided to give them a call. Even though it was a Sunday, Steven called me right back and scheduled to come to our home that day to repair our shower faucet, as the cartridge had gone bad. It was spewing water in my shower, and I was unable to shut it off. They were respectful of our home, and thorough with the repair. They left the area clean and the faucet now works perfectly again. He was very nice and very knowledgeable. I would highly recommend.
Patrick Belcher
8 months ago
Called for a new hot water heater, Ryan arrived on time and provided an estimate for replacement promptly. Thanks for the great turn around time with scheduling as well Ryan
Smith's plumbing does excellent work. They are always on time. You cannot get better plumbing services anywhere in the Memphis/Shelby County area. They have repaired my toilet and kitchen faucet. Also, in the past, they repaired a sewer leak in my lawn. They always have the parts needed to do the job. If you want the job done correctly, call Smith's Plumbing.
sonya sullivan
a year ago
I called them at 8 am needing same day service because drain line needed to be cleaned and blockage removed. They were there around lunch the same day. Very nice, explained everything they would do to solve my problem and wore shoe covers in the house. Would highly recommend!
Angel McCann
9 months ago
We had an emergency leak situation and needed a same day estimate. Amber was able to get someone that afternoon and kept us updated on arrival time. Ryan came in the time frame we were given. He was very professional, personable, and went above and beyond. We got our need taken care, and we are very satisfied. I will definitely be doing any future plumbing service needs with them.
The plumber Will arrived during the time scheduled and was able to provide a quote for work I needed. He was professional and very courteous and worked to get my needs met quickly and efficiently. Work was clean and professionally done as described. Would definitely use them again. Will took the time out to describe what he did and made sure I didn’t have any questions that were unanswered and asked me to call if I had any other needs.
They were very fast and friendly . So glad they could fix our problems!
Ethan was great! On time, professional, courteous, respectful. Did an excellent job. We are very pleased with our service. Will definitely use Smiths Plumbing again! They really care about their clients being satisfied.
Ethan, with Smith's plumbing came out and looked at the job I needed done, gave me up-front pricing. Did the job, was very knowledgeable - able to answer all of my questions. The quality of the work done was top-notch. I will be using Smith's plumbing for another plumbing project in the future and I recommended them to my family & neighbors.
We just moved, and our plumbing needed some help. There wasn’t a rush, but Smith’s Plumbing was able to be available much sooner than I expected. I got a courtesy call on the morning of my appointment, and Carl arrived exactly when planned. He and his team were extremely courteous and professional. It was raining outside, so I especially appreciated their putting on shoe covers before they came in. They completed the work quickly and thoroughly, and the cost was very reasonable. I had a minor question afterwards, and Carl was kind enough to take my call, answer my question and invite me to reach back out if I had any other questions. I can’t recommend them highly enough.
Ryan was great. Came by and quickly diagnosed and fixed the issue.
They came out to replace a sewer line did a fantastic job. They were on time did great work and very friendly. Also they give a fair price for the work that has to be done came in well under the other estimates we got. I would highly recommend them and will definitely use them in the future.
Paula Nichols
a month ago
Our tech was Hunter. He was polite, professional, explained everything well and did an awesome job! Would recommend Smith’s plumbing. It was easy to schedule an appointment and they came as promised.
Dwight Roberts
3 months ago
After working with both the plumber and office folk to make sure the job would go smoothly, the plumber did a great job. Week later: backfill went well after the inspector promptly approved the work.
Elise Johnson-Polk
a year ago
Cody from Smith Plumbing can out to inspect and on-going issue (due to another company) with my water heater. He even shared his knowledge of the tankless water heater that I am sure I will convert to in the future. I recommend giving Smith Plumbing a call.
James Blackwelder
6 months ago
Jeremy is an absolute life saver! He was able to come out last minute today after another plumbing company left us in a terrible position. He was professional, explained everything he was doing and why, and took care of our issue (even though it ended up taking much longer than I think he expected). He was so kind and helpful. Thank you to Jeremy and Smith’s for being our heroes today! We will forever be customers!
BryanDee Pitawanakwat
6 months ago
Ryan Nelson replaced faulty toilet plumbing in 3 rooms. He did outstanding work and I will definitely call Smith’s Plumbing for all future plumbing needs
Cassidy DiLeva
6 months ago
Hunter was very thorough with searching for our leak and walked me through what he was doing and why he was testing in that area. He was very, very professional. I would absolutely recommend their services!
John was absolutely the best service technician that I've had in my 13 years in Tennessee. What can I say. I wish all techs were as helpful and professional as he. Five Stars to him and Smiths Plumbing! An extra thanks to Brenda for checking on us while we waited for service! You all are the absolute best!
Excellent service! Will and Jeremy came to my house, they explained everything that had to be done to replace my water heater. They were very professional and personable. They got me scheduled the next day which I really appreciated. I will definitely call them with any future plumbing issues.
Jacqueline Latiker
a year ago
After dealing with plumbing and hot water heater shananigans for about a month and spending over $500.00 with no results, I was livid. I was told about Smith plumbing by a friend and she recommended them solely on their advertising which I had never seen, nor heard of. She said to let her know how the services were, if I used them. Although the actual work has not been performed, I am so impressed. I was so afraid the cost would be astronomical but Will is the negotiator. Initially I left a chat with my information, within a 24 hour I was called by Ms. Brenda. She was very thorough, concerned and documented detailed information about our plumbing and heating issues. She showed such care and was most patient because I live with my 77 year old mother, who is not happy at this point. Brenda told me she had two leak specialist and I could get an appointment the next day. As promised she sent Mr. Will, who came in the door with a positive “tell me all about it” attitude. After we told him our woes, he immediately said well let’s just start all over and I will start my investigation on the issue with a clean slate. That was more than fair and no money was even mentioned thus far. He was kid friendly and had excellent people skills. It did not take him 30 minutes and he gave us detailed information with a plan of action and he is a negotiator. Will was very professional, I believe him and no services have been completed but a plan of action is in place for next Tuesday. I wish he could do the job himself as his knowledge and expertise sounds very convincing. He offered and we negotiated prices which we agreed upon and down payment was taken as a deposit to confirm our day. Thanks Brenda and Will two great people at Smith plumbing who have a heart for the people they serve. Hopefully after next Tuesday we will not be boiling hot water to survive. We are impressed and hope to be happier. Of all goes as planned, we will become acquainted for future jobs and tell our friends about Smith plumbing . Kudos to Will and Brenda for showing that you care! Thanks Maggie & Jackie Latiker
I had 3 toilets replaced in my home by Smith Plumbing. My technician was Corey Reagan, and he did a fantastic job. He kept me informed every step of the process. Very courteous and professional. Will definitely use again and would highly recommend this company.
King Caldwell
3 months ago
Ryan was very professional and detailed. He explained what he was doing. Very neat and friendly. It was a pleasure to use him.
My husband and I called in regards to a leaking faucet and thankfully, the company was able to send someone pretty quickly. Will and Dakota were the technicians that were able to help us out and they were both so wonderful. Will let me know what they would do up front and was clear on the costs of the repair from the beginning. They were super efficient with the repair and informed me of the warranty associated with their work. Everything considered, we are completely satisfied with their work and wouldn't hesitate in recommending them to a friend.
We have used Smith’s for several years. Will is great. He has been to our home before and knew exactly how to solve our problem. He and his team are professional, courteous and responsive. We recommend Smith’s to all our friends. They have great commercials too!
John and Tyler provided excellent customer service and superb work! John walked us through the entire installation process from start to finish, and made the experience seamless and worry free. My wife and I are very happy with the end product and we will recommend Smith’s Plumbing to anyone in need of plumbing repair or services. Thanks again, John and Tyler!
A very nice young man came to give us an estimate yesterday. His name was Steven.He was very knowledgeable about what we needed for this old house.He didn't rush through and explained everything he would try to do. He was courteous and I think Smith's Plumbing is lucky to have him.
Jonathan Schrack
3 months ago
I had a burst pipe that happened in the evening. Their on-call staff was prompt and they had a plumber out within the hour. Their after-hour rates were reasonable, and they did a fantastic job!
Michael Gabel
a month ago
Tyler was very professional and did great work!
Martoyia Thompson
2 weeks ago
Smith plumbing is hands down the best plumbing company I’ve ever used.. Jessica was quick to answer and set my appointment.. Tyler D. & his partner came out & 10 mins later everything was done. Tyler D. communicated with us through the whole process and made sure we knew what was happening. Definitely will recommend this company to everyone!
Ethan did an exceptional job in repairing faucets & installing a sink faucet. Ethan kept me in loop as to what he was going to do, double checked all of his work, and cleaned everything up before he left. I highly recommend Ethan and will use him in the future.
Ethan Was So Nice To Me. He was honest , fast , detailed in his conversation, and very respectful. Don’t go anywhere else! The company was also very reasonable in their pricing. I loved it ❤️
michael mcglown
2 years ago
We have had Smith's plumbing service working on a solution to fix our plumbing issues. They had to do some extensive work to find out the issue, bit they did so with minimal evasion on our privacy. They were very professional and upfront about everything that they encountered during the process. They wore PPE equipment in lieu of the pandemic and cleanliness. Any mess they made they cleaned and everything that they dug up they put back in a way that it can barely be seen where it was . I really appreciate how they handled business and I would definitely recommend them.
Very Professional company. Techs( Dain & Dakota) were fantastic. Efficient and precise, especially considering the obstacles my house presented for them to work around. Would recommend and hire again( if they would brave it). Thank you!
Brad Tisdale
10 months ago
Fixed leak in furnace gas line. Fast call response, fast and good repair, friendly service and staff. As an out-of-state owner of rental property, this was extremely helpful!
Brittney Diseroad
2 months ago
Great experience. The company gave me a window and Ethan showed up. He was very friendly, knowledgeable, and promptly fixed all my issues. Great customer service
Jeremy from Smith’s Plumbing was at my home today to make some repairs in my kitchens. Communication on his arrival was prompt and accurate and he did an excellent job. Informed me of his assessment of my issues and his recommendations for remedy. He was very thorough and quick and kept me informed of the progress as he worked. As a person with 30 + years as a service professional, he did everything right. I would not hesitate to call him out to my hoke available.
John was incredible. Came out on a Sunday morning over Labor Day weekend and fixed the piping problem we’ve been dealing with for years. He was honest and informative and charged a reasonable price given the situation. I would highly recommend Smith Plumbing and especially John.
Robin Colwell
3 months ago
Jeremy was fantastic! He came out after hours when my sewer backed up. He addressed the issue promptly by clearing the main line and then checking each drain in my 3 bathrooms. He recommended a great maintenance product for my drains which I was glad to purchase from him on the spot. He was honest and upfront and spoke very highly of his employer. Jeremy is a consummate professional and I will not hesitate to call and request him specifically the next time I have a plumbing issue!
Smith's plumbing has always been great. They have worked with my work schedule to provide convenience. I have had my hot water heater replaced by them and recently needed an expansion tank placed. Will was my tech and has always been nice and professional. They also did not upcharge me and was less than they quoted originally. Would definitely recommend in the future!
Peg McNaughton
4 years ago
Carl at Smith’s Plumbing is amazing! He helped us evaluate our needs versus costs, and we were able to upgrade our water heater to a larger, gas fueled unit. They cleaned up inside and out. Could not be more pleased! Will definitely use them again!
Leswil Stanton
6 months ago
We worked with Hunter. He was awesome, very knowledgeable, professional and sympathetic to our needs being without a kitchen sink. He was also kind and very friendly. He was a pleasure to work with. I would definitely recommend Smith’s Plumbing they were also sympathetic to our needs and got Hunter out here as soon as possible. Great company & great experience.
Dorothy Northern
a year ago
Ethan arrived promptly and quickly diagnosed the issues with my toilet and shower drain. He gave me options for the repairs and thoroughly explained warranty information.He made arrangements to take care of all repairs the same day as the service call. He had a difficult (and messy) task in the basement, but he worked diligently and completed his work in one day. I was impressed by how he cleaned up after his work. He was considerate of my indoor cats, making sure doors were closed behind him as he moved in and out of the house.He was pleasant and professional.
Ethan was fantastic! Explained everything as we went through the process including supplies and prices. Left everything clean. Will diffinetly use Smith's Plumbing for any future plumbing I might have.
Technician was politel, friendly, professional and proactive. The work was done in good time and I’m completely satisfied. Would definitely use Smith and Corey again.
Zachary Stavropoulos
2 years ago
This was my first time using Smith's Plumbing and I will definitely use them again for any future needs. First class service from every employee I talked to. Employees that came out to my house were professional and personable. Would recommend their services for any plumbing needs.
Patricia Joyner
4 months ago
JEREMY FLYNN WAS AMAZING!!! He was a delightful representative for the company. He was very knowledgeable and he made it easy for us to understand what needed to be done and why. Me and my family would highly recommend him for your plumbing needs.
Another great experience with Smith. I will recommend them to our friends and family. They arrived exactly when they said they would This was a call back, so we had a discussion about what would be fair to charge. They did the right thing and will get a call from us when we need a plumber again!
dennis anderson
7 months ago
Technician Ryan did a great job. He was courteous and performed the work in a professional manner.
I was unlucky to have needed Smith's services but was glad they took good care of me. They came and fixed my trouble quickly which was important because my house is just now under contract to sell. Mr James was great.
Glorina Stallworth
2 months ago
They were timely, thorough and amazing! Loved them and would recommend them for any of your plumbing needs!
Tristan Brown
a month ago
I'm a project manager and use smith's plumbing all the time for great service and quick response call smith's
Pauline Graves
3 years ago
Called to have sink, dishwasher and disposal installed, toilet replaced. They were willing to do all the work, most of which are upgrades to my condo. Stephen came out to check everything and give an estimate. He was well groomed, professional and articulate. He explained where there might be issues, but felt confident that the work could be completed. He is scheduled to return on Monday and I have no doubt all work will be performed to standard. Highly recommend Smith's Plumbing.
It’s not fun having to call a plumber on a weekend, yet a holiday weekend, but it was worth it. Within a few minutes of talking with the call service, I received a call from David who was polite and customer service oriented from the first moment. He arrived shortly afterwards and did a great job of diagnosis and repair. Along the way he gave me some great tips to keep the kitchen sink from backing up again. I will absolutely use Smith’s Plumbing again in the future. I feel like I can trust them not to play me like other companies try to do.
Angelina Ballerina
3 months ago
Tyler replaced my garbage disposal and was out in no time. Will definitely use Smith’s again.
Smith Plumbing had been out before and we were happy with their service, so we called them again. John came out and installed two new faucets. He was really great - easy to talk to, personable, timely and professional. We are happy with the work he did and will ask for him again.
We called Smith’s Plumbing when the sewer backed up into our master bathroom. The dispatch immediately called back and Ethan was at our house in approximately 30 mins. He couldn’t have been nicer or more helpful and within 45 minutes the sewer line to the house that was clogged had been flushed. Thanks to their quick response it did not back up further into our bedroom or closet. The cleaning service arrived about 30 minutes later.What started out as a worst case scenario was made much better and manageable by Smith’s Plumbing. We couldn’t be more grateful or pleased with Smith’s Plumbing or Ethan’s work and help!We are definitely saving their number and recommending them to others.
Carla Andrews
2 weeks ago
Tyler explained everything that he was going to do, completed all work in a quick, efficient manner, polite and friendly.
I would definitely recommend Smith’s Plumbing.
Jennifer Saylor
7 months ago
I called Smith’s Plumbing on Christmas after a water line busted due to freezing temps and they got a tech to come out as soon as possible. Ethan came out and did an excellent job explaining everything he was going to do, then fixed the busted pipe and I am back able to use my water. I can not thank him enough! I am so thankful for the company and Ethan.
Steven came to check our vented fireplace's dante valve to make sure it was working properly. He verified it was and took the time to show and explain to me why it was. He was very friendly and knowledgeable. The service was easy to schedule and they came within 48hrs of the call. I highly recommend!
I would recommend them to my family and friends. They came to my rescue when others said it would be next week.
Nelia Dempsey
9 months ago
Highly recommended! Truly appreciate Corey showing us everything he was doing to fix what could have been a bigger issue with a gas leak from the fireplace.
We called on a Sunday after noticing our hot water heater had rusted and developed a slow leak. We contacted Smith’s Plumbing after having used them many times before. They not only arrived by 10:30am on Monday, they were able to install a new water heater same day! John was extremely helpful and friendly. Definitely a positive experience!
Latonia White
4 months ago
Well this was my first time with Smith plumbing and I would recommend Steven he was very nice and helpful any questions I asked him he was very knowledgeable and very polite I would recommend Smith Plumbing to anyone. Thanks for coming out Steven, before Easter, Happy Easter to your family from the White family, enjoy !
Michael Bowden
2 years ago
I had Smith plumbing install a new tankless water heater. During the process, they had to get a new electrical outlet and new gas line. Up front, they made it clear what needed to be done, why, and what options we had. they arrived on the set date and let us know about 30 minutes ahead of time that they were on their way. The install process was painless on my end. I let them into the attic and they kept me up to date as the process went on. Naturally, installing a tankless water heater is pricey, but the estimate they gave me was the same price at the end. Overall, the setup, install, and estimate process were great and accurate!
Deirdra Denton
a year ago
The service took a few hours but it didn’t seem long because the workers were quiet & efficient. One of the gentleman was very thorough with keeping me posted with their progress and the step by step process and also walked me through how to detect issues and it’s other functions. He was extremely polite, intelligent and very professional. Highly pleased.
Elizabeth Jones
a year ago
We enjoyed our experience with Smith’s Plumbing! On time and adamant in the fact they could provide the service we needed. We were kept informed throughout the process and what was being completed. I would highly recommend them for any services needed!
I stopped at office to discuss my problem. Was advised John was on a call but could help me today. In less than 30 minutes John called and advised he was on his way. He recommended a better faucet than I had purchased and professionally installed. John was a very nice man took time to explain what he was doing and answer all my questions. He helped trouble shoot another problem and gave an estimate for that project. I will be calling Smiths Plumbing again. Great responsive service excellent technician and very friendly.
This is just a positive reaction to the professionalism and effort shown by the wonderful young lady who got me an appointment. If the plumber is half as good, I will give him a five star rating as well. After the service Corey was simply outstanding. He was so helpful, professional and courteous. He also did a wonderful job in a short amount of time. He even remained cheerful even after crawling under my house. I will definitely recommend Smith's plumbing to any of my friends who need work in the future. Great experience all the way around. Thank you Corey and Smith's Plumbing!
Kevin Scallorn
2 years ago
The technician was great. Ethan explained everything to me up front and gave me options on which way the fix could go. He was very efficient and had a great personality. I would highly recommend Ethan from Smiths plumbing!
Steven was wonderful! He came out over the weekend to help fix our toddler's bathroom tub which then causes his bedroom closet to be soaked! He fixed the drain that our horrible builder and his contractors didn't do and saved the day! Thank you for everything!
Betty Guyton
4 months ago
The office staff was very professional and the technician was knowledgeable and on time.
The guy that came out was exceptionally nice. Showed me what my problem. Me being a female was comfortable talking to him. Didnt try to make me get what needed to be done..but we both agreed that this need to be done. Have had this issue for more than six years. waiting for an appt for them to come out. so far so good. if able will do an update when they are done. For now recommendations them highly.
These guys are terrific. They are responsive, courteous, and efficient. I had to have them come twice for two different issues. Both times, they were able to come in a timely manner. Very responsive will definitely use them if needed again.
Jan C Helbling
7 months ago
Fantastic service and professional staff. Brock was incredibly helpful and explained all of our options to us before we made a final decision. 👍
Ivory Cooper
10 months ago
Required a repair of my well plumbing. Ethan was exceptionally courteous. Ethan took the time to explain the problem and shared ideas to prevent from occuring again.First time using Smith's plumbing but I will be calling again when needed.Ethan treated us like family and that's all we want as customers .
Bryan Hatsell
4 months ago
Ethan did a great job fixing our plumbing issue. Had such a great attitude.
Very professional and friendly service! I have used Smith Plumbing many times and will definitely call again! I have an older house and thankful they are versatile and understand old and new plumbing! Thank you Steven R.
John was great. Fast response even on the weekend after hours. Great at explaining all issues and informing us of all steps in the process.Professional and knowledgeable with all plumbing needs.Highly recommend John and will use him for future problems.
theresa harris
10 months ago
Steve was very knowledgeable and he did a great job.! He even checked a past repair to make sure it was done right! I will definitely call them again for repairs again!
Called Smith to set up a non-emergency issue. Ethan came on time, was very informative, understood the issue, gave us options and installed and finished the project.Would recommend them to anyone. Will use Smith and Ethan on any future issues or needs.Great job!
We had a leak over the weekend and John returned our call promptly and arrived within the hour. He was thorough in explaining and fixed our issue quickly. We have not used Smith before but definitely will again. Prompt Professional Courteous A very pleasant experience.
Evelyn Banks
5 months ago
Ryan Nelson was absolutely awesome!!! He respected my home, wearing paper shoes to protect my carpet. His customer service was outstanding, and he offered the military discount after seeing all of my husband and my uniform photos throughout our home. His respectful demeanor made me a solid customer whenever I need plumbing services.
This was our first time using this company for a project this size, and they were absolutely amazing! Stephen was very knowledgeable and knew exactly what needed to be done to fix our problem. We will use them for all of our plumbing needs from now on. Thank you to Smith’s Plumbing, and especially to Stephen!
Tracie Wickham
3 months ago
Ryan was a great technician. He resolved the issue we were having with our tub drain and provided some great advice for preventing this situation again.
Do not know if you received my previous text about the service I received this morning on replacement of 2 toilets. John Hutchins was truly exceptional. He explained all the options and I was not not pressured in any way. He completed the job in the time he told me it would be. Everything was left clean. John is truly an asset to your business. M. DeHaan3/27/2023Your technician named Jeremy came today to service a leak I had in under the sink I had in my bathroom. He was very professional when he arrived. He had covers for his shoes as I had my rugs steam cleaned a few weeks ago. He checked to make sure there were no other leaks. He repaired the leak and left the area clean. Smith's Plumbing is #1 in my book. I have used them many times and will continue to do so when I have plumbing issues. Mary DeHaan
Danielle Parks
2 years ago
Jeremy and Austin were great! They repaired 2 damaged lines. Very thorough, and went above and beyond! Will definitely call Smith’s plumbing again for any future plumbing issues!
spencer nesvick
a year ago
Brock was super helpful. He had a clear knowledge of the work and of the age of my home. Even better, what I thought would be $1,000 or more of work ended well under. He could have easily charged me more but was honest in his billing. Will use for all future plumbing
Michael Powers
a month ago
Ethan went above and beyond to explain what he was going to do and how it should correct some hot water issues I had with my tankless water heater. Even explained how the shower head might be causing some issues and showed me how it was clogged and needing replacement. Very satisfied with his thoroughness. Would definitely use again.
Steven just came by for a service call an estimate. Extremely friendly, knowledgeable, and professional. Even when breaking some costly, unfortunate news to us. Highly recommend. Ask for Steven if you can … I know I will.
Tyler was great. He communicated with me clearly and made sure I understood what he was doing and what I would be charged for. He was very respectful and wore a mask and shoe covers. He made suggestions for how to avoid the issue in the future. I got great service at an affordable price. Will use again.
Greg McCullough
3 years ago
Ethan was amazing. Very personable and knowledgeable. He gave me clear options and was very honest. He did the work at a superior level. Hope to use him again if I need Smith’s Plumbing again. Ethan is the best!
What an awesome experience, I had a water heater go out on me and they quoted me the best price out of 3 vendors for conversion from 2 - 50 gal hot water tanks to a singular tankless system, even honored my military service with a deeper discount on the job. What appeared to be an easy job turned into 2 days and a mgr on site to complete it; not entirely on them but where it was they owned it professionally; They didn't charge me a single cent more than the original quote. I got a steal of a deal on the unplanned upgrade and Tim, the manager, leads his team to care about customer service indeed... zero buyers remorse, will call Smith Plumbing when I have any plumbing needs without hesitation.
Corey Reagan was Excellent. He called in advance to let me know he was in route and then again when he arrived.I told him the problem we were having, which the sink filling up when the washing machine drained and when I filled it up to wash dishes, the water would just stand.He looked at the situation and immediately went to work at what he thought the problem was. In about an hour he called me back in to the Kitchen and showed me the problem was resolved. He said he ran it through several tests after he was done (including washing machine) and there were no problems.My daughter had recommended Smith after they had repair plumbing issues at two separate homes she had previously rented and gave them high marks!I TOTALLY agree with her. Best call I could have made. THANK YOU!
Ethan and John tag teams and took care of both my house and my mother in laws. The prices were very affordable and both men were up front and honest about what needed to be done. Their punctuality was excellent especially with my busy schedule. I’ll definitely be using your company in the future and will keep y’all in mind if needed at the hotel I manage.
David Phillips
3 years ago
From the moment Will the technician pulled into my driveway and started speaking to me there was calm and comfort about him. He was very polite and professional. He looked at the problem I showed him did a visual inspection let me know what needed to be done to correct the problem and then told me the cost. I very surprised the price he quoted me, much cheaper then I expected coming from a business that’s been doing this for years. This guy is a very nice person that I would recommend On any job site. I am looking forward to doing business with Smith’s Plumbing
I was unsure about all this due to past bad experiences. Ethan called me outside to watch the process of running the camera & getting to see it go all the way through with no blocks. I knew he was honest. I had a really good experience with these two young men. Thank y’all.
I am a general contractor and have used Smith's Plumbing on numerous occasions for our projects! They are always fair, responsive, and do quality work! Highly recommend using them on your home or business!
John did a great job, a true professional. He made sure I was aware of my plumbing issues and did a wonderful job repairing them. I had two other companies out prior who didn’t identify the issue correctly.
Jamison Chandler
9 months ago
John provided prompt and very courteous service. Provided excellent explanation of our plumbing issue with resolution and tips for preventive maintenance. Very satisfied with their service and would recommend Smith Plumbing.
Cheri Conway
6 months ago
Easy to schedule appt, contacted before appt, on time, professional, wore shoe covers to protect my carpet. Excellent work!
Shirley Cartwright McKenzie
a year ago
I have used Smith’s Plumbing before. The technician, Steven, couldn’t have been nicer. We have had a death in our family and he was sensitive to our feelings and the priorities of our time. He did an efficient job and I will certainly call them for my plumbing needs.
I initially got a quote from Smith's plumbing based off of the google reviews. Not only were they the best price, their quality and knowledge were top notch. From the beginning, Will came out and explained everything in detail that they would do to replace my old water heaters and install a tankless system. Will was extremely knowledgeable and made sure that the install worked with my schedule. Brandon and Jeremy were very punctual and did an excellent job installing and explaining to me what they were doing and how to work the system. As long as my new tankless last 20+ years I will be a VERY happy customer.
Being in the service industry for over 42 years I am highly critical of service people that come to my home to make repairs. I was also highly suspicious of the 5 Star ratings for this company! But they are as good as the ratings indicate and more!!! From the call agents to the service people and the manager were all professional and easy to work with. I did have a small issue that was resolved by a manager who called me within 5 minutes to assist me. I was highly impressed!
COREY IS THE BEST HE GOT THE JOB DONE. YES I WILL RECOMMEND SMITH's Plumbing service THANK U GUYS
Our Service technician Ethan Saari was excellent. He was timely, professional, personable, empathetic, and an excellent representative of your company. It was very apparent he enjoys his work, and instills confidence with his customers. As a result of his professionalism, I will be utilizing your company for any of my future plumbing needs. Thank you for sales and service.Terry Cooke
Needing to know where my outdoor drains were clogged (after the weekend flooding), I happily paid Smiths to come out on a Sunday (they replied within one hour of my call for help). Cameras were put into the lines and I was able to view the inside of my lines on their screen. Josh, the tech, was as professional and reassuring as you can get. A+++
Will was the technician that answered the after hours call. He was at our house within 45 minutes. He immediately located the issues and went to work. The problem was fixed within 30 minutes. He was courteous and professional the entire time. He wore boot protectors as well. I will never use anyone else but Smiths Plumbing. Fantastic job!
Meera Wright
9 months ago
Cori was our very kind and thoughtful plumber who with some impressive detective skills figured out the problem w our gas pipeline to outdoor lighting. He also checked a few things we needed in the Home and was very professional! They have earned our business!
Chris Butler
9 months ago
Travis, Brandon, Jake and Corey were all professional, courteous and efficient in their work. Would recommend Smith's 100%.
Brittany Murdock
4 years ago
We called Smith's Plumbing out for a toilet issue and they were very professional and easy to work with. James, the technician was very friendly and professional. He explained what he was doing as well as cost. We will definitely recommend Smith's Plumbing to all our family & friends.
On Sunday, March 20, 2022 sewage at our house started to back upin our tubs when the toilets were flushed. We also had standing water in the shower. This problem had occurred in the past; however, the water eventually drained out. We did not think there was a major issue.This time the water did not drain and every time the water was turned on in the tub more standing water with sewage remained. We had read very good reviews about Smith Plumbing; however, it was already late in the afternoon on Sunday and they were not available to come to the house. John, who was on call, did return our phone call promptly and was very helpful. He advised me on what to do and even gave me names of others to call if we needed service immediately. On Monday morning March 21, we were called first thing and Ethan was at our house by 10 AM. He was extremely knowledgeable and explained our options with prices. Because the job was going to take specialized equipment to either place a cable in the cleanout pipe or use a jett to clear the pipes, Ethan called two other employees, German and Daniel, who came to the house a couple of hours later with the equipment. German was very knowledgeable as well and explained the problem in detail in terms we could understand. Using the jett was more powerful and expensive than the cable; however, German did not pressure us into one or the other. We ended up using the jett and the problem was fixed. We even saw video of the newly cleaned out pipes. We were extremely pleased with the service we received from everyone at Smith Plumbing. They seemed genuinely concerned about getting us back to normal and making sure we were satisfied. We will definitely use them in the future.
Carl Owens and the entire staff at Smith’s Plumbing have been FANTASTIC to work with. They are very friendly, show up on time and are extremely knowledgeable/professional. I have used them on everything from a major sewer line re-route to tightening up my kitchen faucet. I thought I had a problem with my supply lines and was going to have to buy a new faucet...not the case! Honest and high integrity company. I highly recommend!!
william mullinax
8 months ago
I called Smith’s Plumbing for help to remove a leaking dishwasher and install a new one. To say that the removal was a challenge would be an understatement…but Hunter, the technician they sent, was fantastic. He got creative and was able to remove the old dishwasher without damaging any of the surrounding structures even though it required a lot of manipulating. I’m so grateful! He will return to install the new one next week after the dishwasher space has dried out. I highly recommend Smith’s, who accommodated us so quickly, and kudos to Hunter, the young man who was our technician. He was extremely professional.
Kristin Steff
2 years ago
I recommend Smith Plumbing for all plumbing needs. The city said we had a break in our sewer and Smith made the process simple and stress free. When they came to replace the lines, they ran a camera and found our sewer wasn’t the problem and the break is in the street. They were honest and told me and saved me thousands of dollars. All very nice gentlemen and the office staff was wonderful too.
ssanyu musisi-nkambwe
2 months ago
Mr. Steven Reeves came over to my residence to figure out why we had no hot water. He explained the problem in a clear and respectful manner. He was very professional. I would recommend him to family and friends.
amanda hopkins
3 months ago
Jeremy was exceptionally knowledgeable and was very thorough to ensure the problem was accurately identified and fixed. Very professional service! Thank you!
Have used Smith's twice this year, 1st to have 2 new water heaters installed, and then this morning to have a toilet repaired. I always receive quality service, and no matter which plumber comes out they always conduct themself professionally and courteously. Smith's has been and will remain my go to plumber
Elizabeth Patterson
3 years ago
John is awesome! I would recommend him to friends and family. Extremely polite, personable and understanding. Being a first time home buyer I have no clue regarding plumbing issues. He took the time to help me understand the issue, ask questions, provided options and executed a quick and clean fix. His customer service is exceptional! You don’t get that very often these days.
Fredericka Marshall
a month ago
Corey was very professional and fixed my issue with ease, I definitely would recommend this company.
Samantha McFarland - Eller
7 months ago
We were having an issue with our shower and hired Smith’s Plumbing for the job. Their tech Corey was not only on time, but extremely professional and knowledgeable. He talked us through each step of the process and answered any questions we had. This was a wonderful experience and we will definitely be using this company for any plumbing needs going forward!
My husband and I have used Smith Plumbing three times now, and we've been SO happy with their work! Ryan has been a life-saver, and has helped us resolve multiple problems at our house. We appreciate his work ethic. He is thorough; he is conscientious, and he takes the time to explain the problem and the best way to resolve it. He is also courteous, and arrives in a timely manner, always calling when he is on the way. We love working with Smith Plumbing and recommend them to our friends and family. Please keep up the good work!
Robert Biederstadt
2 years ago
This was an emergency job called in at 9am on Saturday and we were taken care of far ahead of schedule. Corey came as soon as he finished another job (which was earlier than originally expected due to the first technician having another job to finish first). That alone is worth the 5 stars. He was professional, courteous, and a fantastic ambassador for Smith Plumbing Services. I highly recommend to use them and their prices were extremely reasonable for their services.
Jennifer Yawn
2 months ago
We had to cut the water off at the street due to a leak and they made sure to fit me in the same day. Ryan was very friendly and got the problem fixed.
We had done business with 2 other companies, but no one could complete the job. Smith's came to the rescue with a much lower price. Will definitely use this company again!!!
Chris Harrell
3 months ago
Ryan Nelson was very professional and knowledgeable, communicated throughout the process and went above and beyond to trouble shoot the issue. Very impressed with his work. Thank you for the help.
TYLER HAD excellent customer service skills he explained and told me exactly what he was doing ; and he put on his shoe covers without me having to ask . And he even went the extra step and wiped down my shower walls ! 😍👍🏾..I will request him if I have to use Smiths again.
I have had two different plumbers from this company come to my home. Brock and Will both did a great job and were very kind and patient in explaining everything to me. Will took the time to show me that my sewer line has several small breaks so I could feel confident that the work he recommended was necessary. I have scheduled them to replace my sewer main in about a week, and Will said that they will come back out to reopen my sewer line if it becomes clogged again between now and when they replace it.
ABSOLUTELY EXCELLENT OVERALL. My scheduled time was 12-4pm. My guy got here at 4:45. However, he was extremely courteous and professional. And bottom line, he fixed the problem and helped my family. I really want to give solid 5, but for time delay. Thank you
We have used Smith Plumbing several times. Ethan does an excellent job. He is knowledgeable and takes the time to explain what he is doing and what is causing the plumbing issue or problems that could arise. He goes out of the way to be thorough and is also efficient as he does.
This was my first time using Smith’s Plumbing Services. John Stephenson was on time, friendly and very professional. He installed a winterize setup on the rear hose bib and replaced copper with a new hose bib outside. He took a picture of the winterize setup and explained how it works. The price was fair, with a 1yr warranty and I also got a military discount. Very pleased with the service and I will use Smith’s Plumbing Services again!!
From a very professional first contact on the phone setting up an appointment to a long day of excellent work from their plumbing experts, German and Danny, I had a fantastic experience with Smith’s Plumbing from start to finish.I had an extensive list of repairs ranging from dripping faucets to replacing a hot water heater and German walked me through everything that needed to be done as well as keeping me updated on any potential change in the scope of work.The finished work was excellent and right on budget!
Michael Kerns
2 years ago
The technician arrived within the promised time frame and called ahead to notify me. He gave me the two estimates. He finished the project and left no mess. I could call within24 hours if a leak returned. He gave a reasonable price and stuck to it after the work. Phone receptionist and dispatcher were friendly and helpful.On July 20 another tech arrivedHe was neatly groomed like all the others, used shoes covers, explained everything and did his work promptly neatly and according to the previously offered price. Friendly and knowledgeable.
Steven was very professional and courteous. He explained the pricing upfront considering it was Easter Sunday. He took the time to explain exactly what he was doing and gave examples of what could have caused the issue. I will use Smiith's again for all of my plumbing needs.
John with Smith’s Plumbing Service was awesome! He was professional, courteous, and very thorough! He took his time troubleshooting our leaky shower. I did think it was a little expensive but John did an excellent job.
After having a broken pipe emergency I called on Smith's Plumbing Services. Extremely prompt service and thorough explanation of the estimate I agreed to begin. I'm no time at all I had a new pipe in the bathroom and everyone (wife and kiddos especially - it's their bathroom) was happy. Great service; and Ed Blizzard is great. I would definitely recommend
Called Smith's Plumbing to detect and fix a leak at my home. As they say first impressions are lasting. The first and last impression I have of Smith's Plumbing is one where I would definitely call upon them again if I was in need of service and gratitude for a job well-done. Mr. Will (Project Manager) was very professional during the initial visit; walking me through what I should expect once the Technicians arrive.Mr. Tyler and Mr. Chad were exceptional, to say the least. They were timely, courteous, professional and engaging. Both gentlemen respected our home; taking precautions to ensure furniture, floors, and other household items were protected. Kudos to Mr. Will, Mr. Chad and Mr. Tyler.Please teach the Supervisors that come on site to the home to introduce themselves to the homeowner instead of walking in and asking where the guys are.The Technicians are wonderful. Now, just work on Leadership skills.
It is a shame they don’t have the option to award 6 stars. Smith plumbing was fantastic. Price was competitive, called on time, arrived on time and very professional. Ethan explained everything before during and after the repairs. I am hard to please and I can’t think of anything that would have made this a better experience. I highly recommend Smith Plumbing.
Patricia Wilson
4 months ago
Was so pleased with the work that was done. Can use my washer again thanks to Jeremy
The repairman was very knowledgeable and provided excellent clarity and explanations prior to doing any work. He also walked through and demonstrated that everything was in working order before leaving. Would absolutely call Smith’s again for future plumbing needs.
I called Smith's Plumbing because I had a toilet that would not stop running. I'd had small repairs done to the toilet, but it had gotten to the point where the repairs were no longer working. I called Smith's Plumbing and the service was excellent and professional from beginning to end. Both Steven and Ethan, the plumbers who worked on the job were professional, kind and knowledgeable about their assessment of my problem. I would highly recommend this company for this reason.
The person who took my repair call was so kind and helpful and added our job to the schedule right away. The Service Tech, Steven, talked me through all the repair options, and completed the work even faster than I expected. I’ll definitely be calling Smith’s again for any plumbing repairs we may have in the future.
Steven was personable and did a good job explaining my options. Have not hired them yet.
Mike Williamson
a year ago
Brock, with Smiths plumbing, came out and unclogged a pretty stubborn main sewer drain. This was done at a fair price, professionally, with the extreme regard for cleanliness. He left the room in my house cleaner than it was before he got there. I’ll definitely use Smiths Plumbing for my future plumbing needs.
Amazing service and very professional! From the first call with Smith's, l was so pleased with the customer service. Ryan is awesome and went above and beyond to make sure I understood the issues and how they could be repaired. He was timely, focused on the job at hand, efficient, and knowledgeable. Something that really stood out was how much he cared about making sure the job was fixed accurately and to the absolute best of his ability. I also appreciated Smith's upfront pricing and it was fair and reasonable. Definitely 5-star service, and I would give them more stars if I could! I will be using Smith's again! Thank you, Ryan, and Smith's Plumbing!
Kimberly Terry
5 months ago
We will always use Brock. He is amazing, honest, and can fix anything. He is very efficient. We had a toilet leak for months and could not find it . Brock found it and repaired it. He is trustworthy and he always does what is best for his customers! He is your go to man!
Tyler was very professional and knowledgeable. He fixed the problem the first try!
Ethan was awesome. I was so glad he was my technician. He was caring, professional, on time and kept me informed the entire time. He shared valuable information and I’m so thankful for his time and politeness. He fixed all my issues in a very timely manner. Smiths plumbing is my go to plumbing company. Thanks Ethan!!!!
Gail Setterlund
a year ago
Excellent service. Came out in the wee hours of the morning on a Saturday to access the problem and were back later in the day to install. Neat and no mess. Technicians were extremely nice. Helped us get in touch with a restoration service for the damage. Would use them again!!
Joseph Gagne
3 months ago
Tyler and Dylan were courteous, professional and extremely thorough. We will use Smith's for our future plumbing needs.
Awesome service were on time and stuck to their estimate. Lived up to the 5 star rating!! Will call again for my plumbing needs. Thank you Corey!
Jason Phillips
a year ago
Smith’s plumbing is great to work with. They showed up on time for the estimate and to install my tankless hot water heater. During installation they went above and beyond and did some things to make the installation look great. Everything works great. I will use Smith’s for all my plumbing needs in the future.Update - Smiths plumbing came to my house today to fix a leaking toilet and unclog a sink. John did a great job and showed up when he said he would.
John did an EXCELLENT job. Arrived on schedule. After looking at our two commodes, he explained the problem and all the options. He answered all our questions. When we made our choice he went right to work. He completed the job in a timely fashion and left the area clean. Couldn't be happier!
Guy was professional, competent, and efficient. Extremely pleased. I have a favorite plumbing service!
Smith's Plumbing was a great company to do business with. Scheduling an appointment was simple and they arrived on time. The plumber described how he would evaluate my upstairs water problem and he gave an accurate estimate. The work was completed during that initial visit. He explained how he fixed the leak and he made sure all my questions were answered. I highly recommend their services.
Kevin “kt” Taylor
a year ago
Steven and Cory were very professional. They repaired both toilets and seemed to be very thorough. They informed me of my six months warranty. They asked me to call if I had any further issues. They both were COVID aware. Provided great service!!
Kenyatta Moore
a week ago
The tech that arrived was very polite and professional. Gave us the particulars for our issue with our toilet. He was knowledgeable and well experienced. We are going through a family loss and Tyler was extremely kind. Thank you Tyler.
Ryan is AWESOME!! You can really tell he enjoys the job! Got right in, found the leak, and repaired it! Thanks Ryan!!!
Jeremy Sullivan
3 months ago
James was awesome! Highly recommend!
Update: We’ve used Smith multiple times now. Today we had Steve and he was fantastic. I would use Smith for any of our plumbing needs and trust them.
Jared Ferguson
4 years ago
I wish I could give six stars. We had a wonderful experience with Smith’s Plumbing. We had a major blockage in our kitchen plumbing line behind the wall. Me and a friend tried to fix it on our without any luck. We called Smith’s Saturday evening and they were at our house the next morning. John S., our tech, was incredibly knowledgeable, friendly and professional. Not only did he fix the issues with our plumbing, he took the time to discuss the possible issues and possible solutions for this specific issue and any issues in the future. Luckily for me John was to put everything in layman’s terms for me. I highly recommend Smith’s plumbing and strongly suggest you ask for John S.
I received great service from this company. John communicated clearly with me what he thought the problem was and quoted an estimate over the phone. He arrived promptly the next day on a Sunday morning to fix a broken connection at my elderly mom’s house. He confirmed the issue and price before starting to work and cleaned everything up afterward. I highly recommend this company and will use them again for any plumbing needs in the future for both mine and my mom’s houses.
Priscilla Paul
3 years ago
Ethan was a joy to work with. He represented Smith's plumbing exceptionally well! My plumbing issue was more work than originally anticipated but Ethan took it all in stride and Smith's plumbing was very cooperative in re-arranging his schedule to accommodate new issues. I would recommend Smith's plumbing to anybody.
Will with Smith’s Plumbing came today due to a water heater problem. I highly recommend him. He was excellent, professional, prompt, and extremely nice. Although we couldn’t afford another hot water heater, he fixed the leaking.I would definitely hire him again. I was very pleased with his quality of work, his honesty, and cleanliness.
Shirley Picou
4 years ago
I needed some work done under my kitchen sink disposal and faucet replaced as well as some leaking issues. Was able to get an appointment the next day between 10am-2pm. My technician Will called and was pleasantly surprised that he could make it earlier. After agreeing to the price quote, he got to work. Will was very efficient and got everything done in no time. I was concerned about the faucet not fitting as our counter layout has very little leeway between the counter ad where the faucet head butts up to the counter. Will was able to make some adjustments so it would work. He also talked to me about different things to keep the function of everything running smoothly. Thanks Will and Smith Plumbing. Definitely would use them again!
George Smith
3 months ago
Brock was quick, very professional. Explained what he did so I understood. Overall a very good experience
Michael sienkiewicz
a year ago
An absolutely outstanding experience was delivered by German and Danny today! Details of the water heater installation were explained clearly, my additional questions were well received and answered, and most importantly the job was done accurately and efficiently. Great work guys!
Randall Rivera
a year ago
They came out on a rainy, 45 degrees cold Saturday to repair an in-ground outside pipe. A job that on Friday 5 other companies declined or wanted to push till Monday, no counting those who didn’t returned a phone call. Worth every dollar spent on this service. Anyone in need of plumbing services don’t bother calling around, just call Smith’s Plumbing. You will not regret it. Thanks for your service.Randall Rivera.
Becky Seivwright
5 years ago
I completely recommend Smith Plumbing! Their service, from Brenda in the office all the way to Robert who came to the house was outstanding. Both were extremely polite and cared that I was taken care of. This was the cleanest plumbing work I have ever had. Robert wore shoe covers to protect my floors and left everything clean. I am so happy with my new hot water heater!
Steve Strasburger
3 months ago
Knowledgeable. Answered all questions. Personable. Tech name was Tyler. Great job!
Stacey Vanzant
a year ago
Tyler came out at 8:30 p.m. due to a clogged drain in my kitchen. He worked until close till 10:00 p.m. to get it cleared up for us! He was extremely professional, courteous and knowledgeable! I feel very confident in the work he did, and wouldn’t hesitate to call in the future if we have any further issues.
Lucille Harter
a year ago
Excellent service. Corey was the repair man and was friendly and knowledgeable about his job. He estimated time for repair accurately. Installed two toilets that I decided on after he repaired the leaks. The office arranged for him to have more time. When it was getting late in the day Corey called two other men to work with him. They were all polite and efficient. I am so happy to have Smiths plumbing on my go to list of service people. Why bother trying someone new when you can start with the best. Lu Harter
Betty Turner
10 months ago
The technician was very knowledgeable and detailed. He was on time and walked me to each step.The tech did a gas air check. I highly recommend this company.
April Thirouin
3 months ago
Smith plumbing's repair man was on time polite courteous neat And got the job done in smart order
We had a tankless water heater installed when our old one began leaking and a drain unclogged. They were very professional, friendly and and responsive every time we called. The work was performed on schedule as agreed upon at the agreed price. They even performed some extra work while on site without any extra charge and made a special after hours trip when a drain pipe started leaking. We were very pleased with the work and would highly recommend them for any of your plumbing needs.
Persuasion Photography
3 months ago
Very friendly, timely, considerate, and detail-oriented. Thanks, Hunter!
Dr. Chelsi Day
4 months ago
Smiths Plumbing (Ryan specifically) totally saved the day. After completing a pantry upgrade on a Saturday, we detected wet drywall on the following Monday. Tuesday evening we cut out some drywall to find that we had put 2 screws through a pipe. We had to turn off our water (not ideal with a preschooler) and scramble to find someone who might be available. Ryan was 10 minutes away and came straight here. He had the repair done in less than 2hours. He was professional and so personable. We enjoyed talking with him and he gave us an estimate before starting and explained everything along the way. He gave us quotes in a very non-pushy way for a couple other things we mentioned and a referral for the drywall repair. The price was extremely reasonable and we were SO satisfied with the service. Cannot more highly recommend. Will absolutely call them again for any plumbing needs.
Angela Tidquist
2 years ago
Steve at Smith Plumbing came out to help us after we discovered a burst pipe in a concrete wall during snowmageddon. We called Smith Plumbing on a Saturday and they sent Steve out the next day, which was amazing considering that all of Memphis was having these kinds of problems so every other plumber was booked days out! Because the wall was concrete, he was unable to fix it that day, but he was able to recommend a contractor and a water damage restoration company to us. The contractor came out on Monday, uncovered the pipe, and Steve was able to come out the next day on Tuesday and found the leak, fixed it, and did a very nice looking job on the pipe repair and hose bib replacement. He also insulated the pipe so it hopefully will not freeze in the future. He was so pleasant, friendly, and knowledgeable and helped answer a couple other questions as well. He also wore shoe covers in the house, which was a big deal to me as we have had plumbers not wear shoe covers while working in our house and I don’t love that. I would definitely recommend Smith Plumbing to anyone having burst pipe issues, and we would call them again for other plumbing issues!
Steve Ruleman
3 years ago
Steven and the other plumber did a great job. Very professional and explained everything in advance. We couldn’t be more happier with their job. I would highly recommend Smith plumbing based on our experience and will gladly use them next time we need plumbing services. Steven was outstanding
Please if you were looking to have any work done on Plumbing, contact this company. He explained very thoroughly my options. They were very thorough very nice And very professional. I called to get an estimate and I decided what I was going to do, and he had the right toilet on his truck and he had installed within an hour I would highly recommend this company to anybody that’s looking for good honest people, I can’t say enough about this company and especially the person that came out and did this, his name is Ethan and the company is lucky to have him
They showed up in less than one hour on a holiday weekend on a Sunday and fixed my faucet
Stephanie Hirka
2 years ago
The scheduler and dispatcher were helpful and efficient - Ethan arrived shortly after I made the appointment. He was super friendly and knowledgeable and was able to address (and thoroughly explain) a problem that two other plumbing companies have not been able to resolve. I highly recommend Smith’s Plumbing Company.
Cory did a wonderful job on my clogged shower drain. He called ahead, was on time, successfully opened the clog, and cleaned up after. He was friendly, efficient, and professional. I would highly recommend this company.
Quinton Fuller
a year ago
Smith’s plumbing provided seamless service from the consultation with Steven, financing with Amanda and installation with Dain and Chris.I will be recommending the company to friends and family and posting on social media my experience. Thank you all for your time and attention related to our issue, we appreciate you.SFC. and Mrs. FullerSouthaven MS.
The technicians arrived earlier than anticipated and did a quick and thorough job unclogging our kitchen drain. They were very professional, amiable, and COVID-sensitive. I was delighted with their excellent service.
Chuck Brantley
3 years ago
We had the pleasure of working with James. He was very friendly and didn't mind me tagging along asking questions as he went along. He answered all my questions and fixed our immediate issue and helps up determine our long term issue. I would recommend James and Smith's Plumbing for all your plumbing needs.
erskine caldwell
4 years ago
Smith's Plumbing was a very wise choice, Tim the plumber did my job in a timely manner and he was really professional!!! Guy's there's only two things I have to say about Smith's plumbing FIRST CLASS😉
Ashley Greene
3 years ago
We had an unexpected issue that ended up being a multi part issue. The first day, Steven came out and got us up and running and then did part 2 literally the next morning(way faster than I thought). Brock then came out ON THANKSGIVING(ugh) after us experiencing another issue and finished us up and even came back the next day just to check that we were 100% good. Was not our week in the plumbing department, but Smith’s Plumbing was amazing to work with, made it so much easier on us and their employees were beyond nice! My husband and I were so happy with how they took care of us and will definitely use them in the future. Thanks again!
Smith's Plumbing has always had a very friendly and very professional crew. This time was no different. John was polite and knowledgeable. He was in and out in 15 minutes. I highly recommend these guys.
Adrienne Pakis-Gillon
a year ago
Steven was prompt for the appointment time. He was extremely courteous and professional. He treated both my property and my requests with respect. I decided I needed a small modification after he finished the installation and he promptly made the adjustment. We have used Smith plumbing several times now and will continue to do so in the future.
We had to have our pipes rerouted in an older home in Bartlett since the lovely cast iron had bit the dust. The guys that came out to do the work (Tyler and Chad) were wonderful! They took the time to answer my many questions and put me at ease that we had chosen the right company for the job. The job was planned for 4 days and they finished in 3. We were all impressed with how efficiently they worked. They were also super friendly!! Thumbs up guys!! Now… to finish putting our kitchen back..🤦♀️ Thanks again!!The Fishers!
Iona Cummings
8 months ago
We couldn’t have wished for a better experience than with Steven at Smith’s Plumbing! He replaced a broken shower head and put in a new wax ring on our toilet. Everything is perfect! Next time we need plumbing help we will call Smith’s and ask for Steven!
Brandon and Tyler did a phenomenal job! They were on time, completed the repairs, and saved me a great deal of money. Thanks Smith’s Plumbing!! I will be a customer for life!
Service was prompt and on time. I've used Smith's Plumbing before and as usual they texted and emailed me the technician's name and photo early. Before showing up he also called to give me a heads up on a specific time. The technician answered all my questions and explained everything he did, which I appreciated. Once everything was installed he tested the pipes and made sure the disposal functioned as intended. Overall a good experience, I'll be calling Smith's for future needs.
Loved the service we got from Smith’s Plumbing Services. And John, the technician that came out to my house, couldn’t have been nicer and professional. So what had happened was all of our toilets, tubs, and showers were backing up. We just googled plumbers and started calling everybody. It was a weekend and holiday weekend at that, so we knew it would be difficult to find someone. We thought we had a technician from a different company coming and we waited for about four hours until we finally got a call. Unfortunately their machine “broke”. It was 8:30 pm and there was no way we could live in our house with no plumbing, so we started calling more places. It was Saturday and no one could help until Tuesday. River City Plumbing could not help, but they recommended Smith’s. We called Smith’s and got a call back in 5 minutes. John was extremely helpful and knowledgeable. And his kind and happy to help attitude eased my stress. I will definitely be calling Smith’s Plumbing Services again in the future for my plumbing issues. The price may be a little higher, but with such a dire issue, the quality of service and responsive time is worth it.And John has a really cool flashlight!
Ashley Pruitt
a month ago
Smith plumbing was quick to respond and did excellent work. Tyler was thorough and explained everything, and fixed my plumbing issues quickly. The fee was reasonable and came in at less than first expected!
Shelmeika Clark
a year ago
I am extremely satisfied with Smith’s Plumbing and their services. We ran into a small issue where the plumber Corey had to come back out due to the wrong part being shipped to me, which was beyond his control. He worked until he got the job done and done right. They were also very reasonable and I will definitely be using them for all my plumbing needs. Thanks
Jennifer Davey
4 weeks ago
My serviceman was very professional, knowledgeable and helpful. I will definitely use Smith’s Plumbing again in the future.
Paula Bowers
8 months ago
This was our first experience with Smith Plumbing. Being a new customer we didn’t think we would get in today but Steven came out within a few hours and was able to fix our hot water heater. They will definitely be our go to plumbing company from now on!!! Great customer service all around !
Steven did an awesome job on servicing my water heater. He fixed it within a few minutes, and he also showed me what to do to make sure I would operate the heater safely in the future. He even came after-hours, which I was so grateful for! I would MOST DEFINITELY recommend this servicing company and Steven to anyone who needs help! Thank you again!! ⭐⭐⭐⭐⭐ 5 Star Service!
scr inmemphis2
4 years ago
Recommended by our real estate agent. Very professional. Prompt. Sent email with estimator's picture so I recognized them when they arrived. Polite. Hard working. Stayed until the job was done. Chris was exceptional in his customer care.Hands down one of the best service experiences I've had in a long, long time!
Service tech was Ethan. He was very professional and did an excellent job.
Terry Cochran
8 months ago
I have come in contact with four of the Smith's service men in the last week and a half after I had a major plumbing backup in my house. Steven, Brandon, Taylor, and Hunter. All men were super nice and respectful of my property. They all explained in detail the work they were doing and the related charges. If you are looking for a good and reliable plumbing company, I highly recommend Smith's Plumbing Service of Bartlett. Terry Cochran, Collierville.
Rajesh Ramachandran
a year ago
Had a leak with water dripping from kitchen ceiling during the recent ice storm. Called several plumbing services, and this company was extremely professional. John came out to our home, and was courteous, clean, professional, and very transparent with pricing/cost. He was able to identify and fix the issue the same day. Prices were very reasonable for on-call service in the midst of power outage and bad weather. Would use this company again without thinking twice!
Kathy Alford
6 months ago
I've used Smith's Plumbing several times in the past. So I already knew how wonderful they are. Today Steven Reeves came to give me a maintenance check on my tankless water heater. Stephen was so nice and courteous besides being competent and professional. He did the maintenance in a timely manner and again I cannot say enough about how much I think of this company. It's the best for whatever plumbing need anyone has!
Jaylyn Johnson
6 months ago
Corey went above and beyond! He got there much quicker than I expected and helped me with some things he could have easily charged extra for. He was very knowledgeable, quick with his work, and just easy to talk to. I would definitely use Corey and Smiths plumbing again.
Erika Scoggins
a month ago
Says open 24/7, nope. Waited 4 hours to be told that. When sewage is coming into your house, the last thing you want is to be told a dispatcher will call you in a few minutes. And 4 hours later you get a text saying, sorry, I'm not going to come tonight. I never even heard from a dispatcher, even though I called and let the answering service know after the 1st hour.
Paul Stemniski
4 months ago
The experience working with Smith’s was great! They communicated very well. They texted a picture of the tech, who called when he was on his way, and tracking info for his exact location prior to the appointment. Hunter H. was friendly, knowledgeable, and professional. They did good work and solved our issue. I would definitely hire them again.
Jackie adkison
3 months ago
I woke up to water hitting the ceiling from the kitchen sink this Saturday morning. I called Smiths Plumbing and they sent Mr Brock and Mr Travis out. Let me say these two make a great team. They both were very nice and treated the situation like a family friend coming to help not a hired professional. Everything was explained to me in detail and I was aware of the cost before they started. They are excellent and I will recommend them to everyone I know. Any future plumbing needs I will definitely contact Smith plumbing and ask for Mr Brock and Mr Travis. Thanks again 😊 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Sharon Robertson
a year ago
Steven R. was our service technician. He was very nice and professional. He was extremely knowledgeable about the issues we were having with under our kitchen sink and bathroom faucet and got those issues worked out for us. We would definitely use Smith’s Plumbing again and we would without hesitation ask for Steven again!
Here is the best way to avoid panic and not come unglued when you have a plumbing issue... have an experienced plumbing company you can trust to resolve the issue and do quality work. If you don't have one, I highly recommend SMITH's PLUMBING - specifically Brock. You will not find a better professional.
Can’t say enough good things about a Corey and Smith’s Plumbing. He has worked on a number of projects for us recently, and I’m always impressed with his professionalism and desire to do the work correctly.
Sarah Davidson
10 months ago
Ethan did an amazing job repairing my Toto toilet! He’s professional, very knowledgeable, and a pleasure to work with. I’ll definitely call Smith Plumbing and ask for Ethan in the future!
I am so impressed and completely grateful for Smith’s Plumbing! I woke up to gurgling coming from my master bathroom on Friday morning, the start of Labor Day weekend. When I entered my bathroom, I found an overflowing toilet, a tub and walk in shower full of standing water. After looking at my other bathrooms and kitchen sinks, I realized I had a serious blockage. We had no working toilets and obviously could not shower or bath. I immediately called Smith’s. They were able to get a technician out to me within a few hours to repair the problem. My technician was Tyler. He was extremely respectful! He wore a mask and shoe covers inside my home. He assessed the situation and explained everything he was going to do. He was able to repair the problem within 30 minutes and we were back in business.FYI… flushable wipes are NOT flushable!!I’m very grateful me and my family did not have to spend the holiday weekend in a hotel. Thank you Smith’s Plumbing and Tyler for your fast service and excellent work ethic. I would recommend them 500 times over!
Allen Kristy Ford
4 weeks ago
Tyler, Tim, Travis and Lars (I think) were all very professional, prompt, knowledgeable and expert technicians in evaluating and repairing the original shower valve issue as well as the shower drain issue (not their fault) discovered after the repair. Tyler, especially, went above and beyond in diagnosing the drain issue and acquiring the appropriate personnel to complete a complicated situation caused by a previous contractor over 7 years prior.Thanks to Smith Plumbing and all involved for creating another satisfied customer! I was recommended by a neighbor and I will surely repeat that process to whoever needs plumbing services!
Isaias Arriaga
2 years ago
Calling and setting up a time for service technician was easy. Steven arrived promptly and was both professional and courteous. Took all the time needed to answer my questions and give me all the options so I could make an informed decision. I would recommend this company in general, and this technician specifically, for any of your plumbing needs.
My Technician name was John. Absolutely professional, courteous, very knowledgeable, and respectful of our home. I couldn’t ask for a better tech. Investigate our issue and resolved it and explain everything! This Guy was super polite and 😎!🙏🏽 Thank you Smith plumbing. Phone operator’s were nice and courteous as well. This was the best experience of a situation! Thx’s
Steven Reeves analyzed our problem and went to work for solve it. He communicates clearly and takes questions. As always, Smith's comes through with timely and professional work.
Dennis Anderson
a month ago
The best Company and staff I have ever had the pleasure of working with.
There business plan should be used for anyone in the service industry.
It was a great experience. Tim was extremely helpful and got the job done in a timely manner. Also met the owner who was very nice also. My son and family recently used them and recommended them to me. We both are very pleased with their services. Would highly recommend Smith’s plumbing service!!
Melissa Garrett
5 months ago
First time user here - Great service from first call to completion! Michelle was nice and took my information efficiently. Ryan, the technician, arrived so quickly (during the off hours too). He was great and efficient as well. He fixed the problem in no time. Then, went further to explain the issue and ways to help prevent it in the future. Also, took time to explain different parts to my water heater, in case of further issues. Answer all my questions with kindness. Great service - will use again in the future! Thank you!!
Tyler was an awesome technician. Was on time and explained everything he was going to do. Would highly recommend!
Carol Childress
2 years ago
This polite & kind gentleman came at the end of the day, around 5 pm or so, after working all day long, to my house, after buying the part from Home Depot, & replaced the broken off bathtub faucet & then left to do his final job for the evening. Amazing & so professional, after having worked all day since early morning, but wanting to help me. I'm so thankful to him for doing this. What a wonderful person.! Thank you, Will, & thank you Smith's Plumbing for your help.!
I was very pleased with the service that Smith's provided. James and Cody were so helpful, very polite, and did an excellent job of replacing our outside sewer line. James was very knowledgeable about the work to be done and what the city's role in this process is.We were out of town during the two days that the work was done and they provided a step by step report of their progress by way of texts and photos.The prices were extremely reasonable and I felt very comfortable with all aspects of the job.I can highly recommend this company, especially for doing the same type of work that we had done.
For as long as i live in memphis i will never call another plumber!!!! They have been out to my house 3 times, by fault of my house not them, and all of the technicians I have met have been incredible. Their work is high quality, they communicate everything with you, and they go above and beyond to take care of you. So grateful i called them, and you will be to!!
Theodore Watson
6 years ago
Smith's Plumbing Services did a great job fixing my plumbing problems. Stephen is a miracle worker. His customer service is top notch. He made a terrible experience 100% better. He was very knowledgeable with the product and taught me a few things. His calm demeanor and sense of humor made me stress less. Not all plumbing service teams are at this level. I will use Smith's Plumbing again and most definitely ask for Stephen. Thanks again guys!
Amanda Flow Tutor
2 years ago
I am so impressed with Smith Plumbing! This company visited every school in my district during teacher appreciation week and served us all a fantastic breakfast! I remember thinking, if I ever needed a plumber, I would call them. Well, was luck would have it, the following weekend I discovered a major plumbing problem. I called Smith at 2 pm, and I had a plumber in my house an hour later! Ethan was wonderful. When their crew came to work on my sewer, I was SO impressed with Austin and Jeremy, who were willing to help me save my plants and flowers. Even more impressive was this company's concern for my neighbors and how the dig ( and excess dirt) would affect them! My neighbor was so impressed by this that he said he would be calling them if he needed plumbing service. I will not use another company. Smith's professionalism has my loyalty!
Anne Mccormick
a year ago
I’m so happy I called Smith Plumbing and wish I’d done so earlier. I’d scheduled them to remove a touch faucet system that wasn’t working & had been told by another company (Choates) couldn’t be used. So I bought a new faucet and called Smith to install it. Within 5 minutes Tyler told me he could convert the touch system to a regular faucet and I could keep my perfectly good faucet. He could easily have installed the new faucet and we would have paid the fees. I was so impressed by his honesty. We’ll be returning the unused faucet and calling Smith Plumbing from now on.
Jeremy repaired our toilet this morning. He was so very professional and knowledgeable. I will definitely use Smith’s Plumbing in the future, primarily due to the service we received from Jeremy. Thank you for hiring such excellent people!
Corey with Smith's Plumbing cleaned our tankless water heater and installed a new garbage disposal. He was prompt, courteous and professional. He was able to do both jobs the same day. I will contact Smith's Plumbing again for any plumbing needs.
John did an awesome job from explaining the situation to making sure that I understood the procedures step by step. His customer service is impeccable and I feel that he represents Smith plumbing very well! Keep up the great work John!
The service technician James Loonie was great! He was very friendly and actually recommended that I not have expensive services that I didn’t really need. What a welcome change! I will definitely use Smith’s Plumbing from now on and insist on James being my technician.
Ethan and Brandon were great, excellent service and great attitude.
Taylor Wilson
6 months ago
Ryan was awesome. Showed up on time and was ready to work right away. Had a difficult tub issue that required lots of effort to nail down. Ryan, didn't hesitate and kept after it until the issue was resolved. Great dude, great work.
Jamie Jarusiewicz
9 months ago
Tyler was able to quickly fix a leak, saving time and money. He was also courteous and cleaned the area he had worked in. If any other issues arise in the future I won't hesitate to call Smith's Plumbing Services.Update 10/22: I had some drainage issues in my house and Ethan was quickly able to diagnose the issue and set me up for a repair. Brandon and Taylor also worked extremely efficiently to repair a pipe that was underground.
Smith's Plumbing was a lifesaver. They fixed an external water leak in the main waterline. The staff were friendly and professional. They answered all my questions and did quality work. They called before they arrived and were on time. I highly recommend this company for your plumbing needs.
Jennifer Fitzgerald
2 years ago
I had a great experience with Smith’s. I called with an emergency and within 30 minutes a got a returned call with someone on the way to fix my problem. Stephen Bryant was great. He was quick and efficient. He was thorough in explaining my issues with my plumbing. I had some other plumbing issues and he looked at those as well. I will definitely be using Smiths again!I had another great experience with Smith’s again! John was great! He came over and handled 2 problems. He was very personable and knowledgeable regarding my issues. I definitely will continue to use Smith’s plumbing!!
Shondra Harts
6 years ago
Smith's Plumbing was an absolute life saver today. I had previously worked with Mitch Wright and they refused to complete the job they started. Smith's company came right out they were kind and polite and they made me feel like they were Saving the day and that is exactly what they did. They replaced my Hot Water Heater Thermostat in a few minutes and had my hot water running and it did not cost me an arm and a leg. I would recommend them to everyone. Thank you Smith , I will never forget great service!
Smith plumbing has excellent customer service and they do outstanding work. Brock worked on the gas pipe for my remodeled fireplace. Not only did he exceed the request from the fireplace contractor, he made sure safety was the firm concern during the process. Smith’s plumbing is great from the time you call to request service to the actual repair. I highly recommend!
Very professional got to me very fast would recommend to anyone with plumbing issues
Cindy Wilson
3 months ago
Smith's plumbing is a first class operation and my appointment couldn't have gone any smoother. Jeremy came out to repair/replace a faucet and was very informative and I actually learned a lot! Smith's is a great company, owned by an awesome guy and Jeremy was a super nice tech. It's really refreshing to hear someone talk about how much they love working for a company, and talk so good about the owner. I happen to know Dustin and I agree. One of the most giving people I know.
Had an issue with my shower hot water not turning off even though it was in the off position, which turned my bathroom into a sauna. Called Smith plumbing on the 4th of July and they had Steven out within the hour.While he was there, asked him to also look at a toilet that was running. He did so and replaced the parts needed that he had that day. Said he needed some other part, which was understandably not attainable on the 4th of July. He was back July 5th early with the part and resolved the issue.Both issues were solved quickly and professionally. Would use again and would recommend. Keep up the good work!! 💯
Ryan was very professional and on-time. He explained to us the multiple options to fix the issues allowing us to make an informed decision. Highly recommend Ryan. Would definitely request him again!
Scott Koskoski
3 months ago
Ethan was incredible - amazing work, comprehensive, thorough, and took the time to explain what he was doing. He even took the time to give recommendations on ways to keep our plumbing system in good shape. Highly recommend Smith Plumbing!!!
Ryan was very polite, respectful, professional and extremely knowledgeable. Completed work in short amount of time completing needed repairs. Highly recommend Smith’s Plumbing - be sure to request Ryan for your plumbing repairs!
Steven was very professional and knowledgeable. Showed up on time. Very pleasant experience
Mary Stevens
7 months ago
We had a great experience with Smith's plumbing earlier this year, so when we noticed a leak in our hot water heater, they are the company we called. Ryan was here in less than an after we called. He got right to work and explained to us what needed to be done. He was very polite and efficient. Smith's plumbing will always be our first call!
I called at 4:30 and Corey called within 15 minutes. He arrived at 6:30 and checked drains for blockage. He found it was draining properly after checking three clean outs. Corey was friendly and courteous. I will definitely use them again.
olivia hartman
3 months ago
Ethan was really nice and explained everything he did as he was doing it! Didn’t make me feel dumb for not knowing anything about plumbing!
Had 3 ft wide puddle of water running from front yard to the curb.Will & Tyler evaluated the situation, shut off main water service, plugged in their water detection equipment, watched for water bubbles in the area, and found the leak from a cracked connector on main water pipe to the house. Amazing to watch them work together to solve our problem. Very grateful to Will & Tyler and to Smith Plumbing for having reliable, honest, hard-working techs who do a great job!
We had a great experience with Smith’s Plumbing from start to finish. John was very personable and professional – probably one of the best service technicians we’ve ever met. He took the time to explain our options and answer any questions, and had the knowledge and experience to take care of our plumbing issues quickly and efficiently, with very reasonable pricing. We would highly recommend Smith’s (and John) without hesitation…
Allie Rooker
8 months ago
We had a main water pipe leak and Smiths Plumbing came out the next morning and fixed the leak in 5 days! They were able to only make a small hole at the street instead of digging up our yard which was so nice. Highly recommend!
Jaclyn Powell
4 months ago
We were having issues with our tankless water heater making strange noises. Tyler cleaned our unit and was very knowledgeable about tankless water heaters. Thank you Tyler!
Awesome service! Steven was on time, explained all options and charges before completing work. We will definitely use Smith's for all our plumbing needs. Glad my daughter told us about them.
Juanita Banks
6 months ago
Ethan was so nice and explained everything he was doing and why he was doing it. He also explained the options I had along with the prices. Great customer service and very friendly. I would recommend smith's plumbing to anyone looking for good value and professional services.
Keith Brewer
10 months ago
They came out to unclog my shower drain. While they were there they also fixed my guest bathroom toilet. And they fixed a leak in my master shower handle. Great work. They explained everything. They told me about the warranty and even asked about any original plumbing in the house. Highly recommend! They will be my plumber going forward
Tyler was fantastic. Personable, knowledgeable, and got the job done quick. Highly highly recommend!
Linden Wilson
2 years ago
As someone who has never had to have any extensive plumbing work done, I was a little unsure of what to expect. I was pleasantly surprised and very happy with Ethan’s service and professionalism. He took the time to listen to all of my concerns and explain all of my options thoroughly. He also took the time to show me exactly what was causing my problems, which was very much appreciated. Both installs went quickly and the workmanship is excellent! I will absolutely be using Smith’s again.
Meshelia Smith
a month ago
Smith's plumbers were great. Cameron, Tristan and Hunter were great. Very professional and very nice. I also want to mention the ladies I spoke with on the phone. They all were great.
John was amazing, stars aligned and was able to get him out in about 30 minutes. Courteous and professional, he was able to fix our problem quickly. Thank you so much.!
Roger Peppers
4 years ago
Wonderful experience. My service technician, John was courteous, friendly, and knowledgeable. He arrived within an hour of me calling on Monday morning and fixed my water leak for a very fair price. By far the best customer service I've seen in quite some time. Highly recommended.
Patricia Howitt
a year ago
All employees I have dealt with are professional, courteous, responsive, dependable and knowledgeable. John takes his time in explaining my plumbing issues and what needs to be done in order to fix them. He does not try to sell me expensive services or repairs I do not need. He does the job as it should be done and does not leave without tidying up behind. I will use Smith’s Plumbing for my future plumbing needs.
Prince Chambliss
2 weeks ago
No one enjoys having to call a plumber. This company,through its employees, makes the process as less painful as possible. Everyone , from the first contact to the last, is courteous, professional, solicitous, and competent. I wish all service companies would emulate the example set by this company. It is indeed the very best!
Christine Parisi
a month ago
If I could give Ryan a 10 star review- I would! He was courteous, professional and knowledgeable. We had three small items for repair and Ryan was able to fix all three. I will definitely use Smith Plumbing again for any future needs.
John Stephenson called ahead, arrived on time and was very professional. We discussed the plumbing issues I was having and what would need to be done to solve them. He quoted a reasonable price and completed the work taking extra effort to clean the area. I’ll definitely call Smith’s again whenever I need help with plumbing!
Ethan with Smith's Plumbing did an awesome job!! Very professional & personable. Identified and explained my plumbing issue. He was also very informative of the steps he would take to resolve my issue. I've had several companies over the past few years for this exact issue and this is by far the best service, the best price and the most professional. I'm extremely pleased.
I had a leaky toilet and John came out and was so informative and helpful. I had questions about the fix and he was so quick to respond and help me out. Smiths plumbing as a whole was so helpful and willing to help solve the problem quickly. 10/10 recommend John at Smiths Plumbing for anything you need!
Tracey Carnahan
2 months ago
Steve was very professional and efficient, definitely recommend him.
Kristen Moeschle
2 months ago
They were able to come out fast and Ryan was very professional and did a great job.
I contacted Smith's Plumbing Service in April of this year to help my 87 year old mother with some plumbing issues she was experiencing. From the first initial phone call, to the end results, I've got to say they are the most pleasant, professional, friendly and trustworthy company I have ever dealt with. I will DEFINITELY contact them again should the need arise...Thank you!!!
Carroll Hoselton
3 years ago
We had a great experience with John. He took the extra time to figure out our issue and explaining all of our options. He was very knowledgeable and professional. Will definitely call Smith’s Plumbing in the future for any issues and will be requesting John!
Our technician, Corey, explained what he was going to do and the exact cost. He was extremely pleasant young man and is a excellent communicator!!
Larry Crutchfield
10 months ago
Technician was very polite, knowledgeable and professional. He addressed and explained that root cause of my issue and gave me options on how to make the necessary repair. This is my second experience with Smith Plumbing and I was lucky enough to get the same technician (Corey Reagan) I got the first time. I am very pleased with the results from both encounters and will most definitely use them again if needed.
Steven was knowledgeable, professional, considerate and thorough. I will most certainly be using Smith’s for any plumbing needs going forward. Thanks and keep up the good work!
Brandon and Ethan were absolutely fantastic! Dynamic Duo!!!!
Smiths Plumbing did an excellent job on my repair. They were always on time and professional. I highly recommend.
Emanuel Castelan
4 years ago
We had a shower leak that needed fixing quickly. Smith’s came out very quickly to fix the problem. John S. did a great job of explaining what we needed to do before initiating work. He fixed our problem promptly and professionally. We were very impressed with his level of service and great attitude. Thanks!
Smith's Plumbing Services' technician showed up at the scheduled time to inspect & quote the cost to replace a section of buried sewer line & install a cleanout. Two field techs came the day & time promised to complete the job. They cleaned up & hauled away all debris. They were professional, courteous & got the job done. I recommend this company and will not hesitate to use their services in the future.
Kriangsiri Malasri
2 years ago
John came to my house on a weekend to investigate a leak in the main water line. He was great - very friendly and professional. He spent considerable effort (on a sweltering day!) digging in my front yard but found that the leak was under a tree, so we had to schedule a more extensive excavation project for later.
Michelle Durham
a year ago
I will never use any other plumbing company besides Smith’s. I’ve had them at my house more than 3X and each time their service has been incomparable to any other. Every person who’s come to my house has always been extremely professional, thorough and honest.Edited and updated review as of 12/7/21. Ethan came out to assess a damaged water heater on 12/6/21. All I can say is wow! The professionalism and quick response are incomparable to any other service. Thanks Smith’s for another GREAT service call!
Great experience from the beginning to the end. From calling for help to Steven letting me know he was in the way and demonstrating a high level of knowledge and professionalism. Awesome experience. Will definitely call if needed again. Send Steven my way please. 😁
Matthew Buyer
7 months ago
Steven was prompt, experienced, efficient, neat, and friendly. He knew where to cut in the wall and how to make the repair. He was keen not to leave any mess. Would gladly use Smith plumbing again!
I contacted Smith’s Plumbing for an Inspection of plumbing lines for a client purchasing a property. The technician, Will, called 30 mins prior to arrival (as promised) and he also took the time to explain things to my client, which was very much appreciated. Will also provided a rough estimate for replacing the main sewage line. My client was so impressed that she asked Will for his card so that she could reach out once she takes possession of her new home. Very professional service!
Kyle Rutledge
3 weeks ago
On I-40 on his phone .. going out of his lane numerous times.. texting and driving is illegal... 10:45am on 07/21/23
I picked Smith's plumbing due to good reviews. I worried that the growth they saw due to their reputation might hinder their performance over time, as I've witnessed with other companies. I was so wrong to worry!! I had fairly substantial problems, due to age of house and previous homeowner doing work in the house. I dealt with a service tech, Ethan, and two installers, Chris and Brandon. All were knowledgeable and professional and communicated my issues in language I could understand without ever feeling like they were talking down to me. They were also so friendly, personable, and kind. I believe the hiring practices have to be in depth to employ this many awesome people.I needed walls to be opened in my laundry closet and tile to cut in my shower in order to address my needs. Everyone took such care to create minimal damage, even though it meant the use of ingenuity and dexterity to work in these close spaces.Before and after installing my washer box, replacing numerous pipes and supply lines, they inspected my system thoroughly to first gain thorough understanding of my problems and, secondly, to ensure the work had been done properly. They were more thorough in inspections than I'd witnessed with any other company. I could not be more pleased with my personal inspections of quality of work done and the functionality of the repairs made.Furthermore, care was taken every step of the away to communicate with the team and supervisors to ensure a variety of perspective were given and the plan of action would be the best possible solution.Never will I ever call another plumbing service to my home! Thank you so much, Ethan, Brandon, Chris, and the Smith team.
John performed excellent work for me, during my initial experience employing Smith Plumbing Company. I was very impressed with his professionalism, his courtesy, and his skill at diagnosing and repairing my plumbing problem.Thank you for your company's respect for the integrity of its customers and for the reliability and competence of its employees.John R. Pharis, M.D.
Amber Merrill
8 months ago
Ryan called on his way, was on time and found my issue. Replacement was done promptly and he was very respectful and explained everything in detail. Great job!!
I just received plumbing service from Tyler C. From smiths plumbing. He was very nice, quick & efficient, and informative. If we ever need plumbing services in the future I will definitely use Smiths Plumbing. Thanks Tyler ! <3
Ryan Nelson installed a very complicated master bath toilet at our house that my wife ordered online (hint: don't let your wife shop on Overstock). He did a fantastic job in less than 3 hours. Smith Plumbing is my go-to plumbing company in Memphis.
John at Smith's Plumbing did an excellent job of correcting a drain problem in my laundry. John was ahead of schedule and extremely professional and courteous. He was very knowledgeable of the possible causes of the drain problem and corrected it quickly. In addition, John was thorough to answer all my questions. I am very pleased with Smith's Plumbing.Mike A.
When I called Smith Plumbing Service I received immediate response to my plumbing repair needs. The service technician, John was awesome, he was also helpful in arranging payment and same day Installation. This company has excellent quality work and great customer service. I highly recommend Smith Plumbing Service. I feel confident they could handle any plumbing need. Next time, I will call them first. Thank you John and Smith Plumbing Service! - Theresa Guy, Crye-Leike Realtors
Technician, John, was polite courteous and wore mask for safety although we all are fully vaccinated. He quickly diagnosed and unclogged my condensation line and fixed so that unlikely to happen again. I will definitely use Smith’s again.
Riticia Bernard
3 years ago
I called this morning at 8:22. The nice lady on the phone took all my info and had a tech call me right away. John called me at 8:28, quoted me a price based on the issues I told him I was having, and made his way to my home within 30mins. He was quick, professional, and friendly. He got the job done!
Patricia Bryant
3 years ago
Smith's was recommended by a friend. I gave them a call. Everyone from office staff to the installer and in between kept me updated on progress. Steven installed the new toilet and left no trace he was here. Very pleasant polite young man. I will recommend Smith's to anyone. Thank you.
Chelsea Liddell
2 years ago
Incredibly responsive and great communication through the whole process. Steven was very professional, extremely helpful, and made sure we understood what was happening each step of the way. In less than 24 hours, a complicated issue was 100% fixed. Had to pay a bit more because it was considered an emergency/after hours call, but it was well worth it for the quality work and experience.
Joycelyn Gates
4 years ago
A pipe burst in my basement on yesterday so I had to turn off the water. Smith's was nice enough to send Will Newman out to promptly assess my situation. Will arrived promptly and was patient and thorough in his assessment. He have me a fair quote and assured me that he had his team would be able to get me up and going again. I definitely recommend Smith's Plumbing and will use them in the future.
My repair Technician Ryan did a great job. He answered all my questions provided detailed information, completed above quality work, was professional, and provided great customer service.
Pamela Becklehimer
6 months ago
Ryan was very knowledgeable, professional, and courteous. If I any problems in the future, I hope that Ryan is the plumber that they send out.
Ethan was great! Very thorough. Very informative.
Corey was 100% the best through the whole experience. He helped us diagnose our problem even though it was a dirty job. He worked to get us finished earlier than expected so we could actually live in our house again. I will hire him every time I need plumbing done. Cannot speak higher of the work and service.
Janie Mayfield
5 years ago
Smith Plumbing was excellent during the great freeze of January 2018. They came out within a couple of hours of me calling and temporarily fixed my frozen pipe that had burst and were able to get my water turned back on quickly. They came back in few day to permanently fix the pipe. This is the second time I have had to use them in an emergency, they were great both times. Everyone was very friendly and helpful.
We have had Will out twice and he has been so helpful with our plumbing issues and explaining what needs to be done. One repair we thought was going to be several hundred but upon further investigation he was able to do the repair for much cheaper than anticipated. We are so grateful! He went above and beyond and are happy to have found the plumber we will use from now on!
From start to finish, Smith's plumbing was a pleasure during an unpleasant time! The customer service was friendly, helpful and responsive! The technician arrived on time with prior notification and not only figured out my plumbing issue but was able to explain everything as they worked! Will, the plumbing and leak detection expert and Lars were so friendly, knowledgeable and made sure I understood the process and issues along with the resolutions. They were also very respectful of my property (cleaning up along the way) and of my time . I will definitely use Smith's plumbing for any issues going forward that I hope I don't have!! A++++
Hunter was awesome. He quoted the price up front. He worked hard and got us all set up and then took away the old dishwasher. It was a very pleasant experience. We will definitely be repeat customers for our plumbing needs.
Suzanne Shovlin
7 months ago
Easy to book appointment, Ryan was super helpful providing options, choosing fixtures, and completing the install. Left my bathroom more functional, looking spotless, and better than it was before. Very much appreciated his help on short notice ahead of the holiday.
Always use Smiths. Very happy with service.
Timothy Purcell
8 months ago
Tyler Diehl did a superb job! Replaced 16 water shut valves. He was prompt and courteous, explaining what all aspects of the job. We were comfortable having him in our house. He was neat and respectful and a great representative of your company. We will continue to chose Smith Plumbing services. Thanks much! Tim and Nancy Purcell
Great job. Unfortunately I had tried another company I have a contract with first. Smith Plumbing saved the day. Cleared the washing machine drain as well as the a/c unit overflow drains that were filled with trash from the roof replacement.
Awesome service. Prompt, knowledgeable technician (Steven). Did troubleshooting, isolated the issue, provided an estimate, completed the repairs efficiently, fully explained what he was doing. Great service. Highly recommend!
Our Water Heater went out Monday afternoon. I called Smith’s Plumbing and they sent out an after hours Tech to check out the problem Smiths came back Tuesday and installed a new water heater. Tyler and Chris we AwesomeThey covered my floors before starting to work and we so respectful and polite young men. I have some other plumbing issues in my home and will definitely call Smiths
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