Description
Service Experts Heating & Air Conditioning has been providing top-quality HVAC and plumbing maintenance, installation, and repair throughout the Memphis community since 1971. We also specialize in duct cleaning and indoor air quality, helping Memphis residents take their homes and businesses to the next level. Our goal is to be the best and biggest as we serve the Memphis market.
SERVICES
HVAC system repair, Thermostat installation, Administrative Services, Air Conditioning Installation, Air Conditioning Leaking Water, Air Conditioning Replacement, Air Purification, Air Systems, Annual Preventative Maintenance, Attic Insulation, Commercial Geothermal, Emergency Repair, Furnace Replacement, Geothermal Heat Pumps, Green Energy Solutions, Heating & Air Conditioning, Heating And Cooling, Heating Furnace Installation, Mini-Split Systems, New Hvac System, Plan Maintenance, Tank Water Heaters, Water Heater Installation, Water Heaters Tankless Water Heaters, Water Treatment System, Yearly Safety Inspection,
Reviews
I got my days mixed up and wasn't home when Jake came by to do our seasonal systems check up. I was only a few miles away when I got the call. Bless his heart... he was waiting so patiently when I got home. Love doing business with Service Experts! They're always so friendly and efficient!
charlie coleman
a year ago
Nick was our technician. He came early, He called before he came and did a great job. He found no problems with the air conditioner from the power surge that we had a few days ago. Nick checked out our surge protector and said it was doing what it was supposed to do. Nick was very courteous and explained what he had done. Thank you Service Experts!
jennifer providence
a year ago
Terry did a great job getting us approved! 10 points across the board. Everything was good.
Robert Annaratone
a year ago
Terry and Denzel were on time and very professional. The job was completed fast.
Ori Naftaly
11 months ago
The technicians did not do the install correctly. They flooded my floor. AC isn’t working for days and they keep coming back without fixing it. DO NOT HIRE THEM.
Billy were amazing! They took their time, took pride in their work and made necessary recommendations! Thank you!
Billy Hamilton did an outstanding job servicing our units. He is the best technician we have ever had in our twenty years at this residence!
Billy did an amazing job!!!
Kent Overturf
4 months ago
Ian & Denzell were very proffessional and friendly.
Dora Szilagyi
4 weeks ago
Billy the technician was wonderful!
James F Palmer
2 years ago
Denzell made our day. He did a most fabulous job, cleaned and serviced better than aa the rest. He epitomizes the EXPERT you need. Ask for him by name!
Mark Key, #517 came to analyze A/C problem. He was friendly, professional, took care to wear slip-on shoe covers inside, explained what he was checking, very thorough, explained results of his analysis, advised control board failure and blower motor problems. Provided estimated costs, need to order parts and that once new board installed with power to unit, other issues could arise.
Rachel Mcguirt
a year ago
Khalil has been to my house twice and he’s always pleasant! Dalton joined him on today and I will personally request them whenever I need service done! They’re polite, professional, and extremely helpful!!!!! Thanks for being great!!
Prudence Miller
5 years ago
The technician Mark Key #517 was very professional and knowledgeable.
Very professional and nice. They take time to explain every detail. I like billy also he was very friendly, funny, and so kind. I highly recommend this company to anyone who’s looking to get heating and air conditioning. Always welcome at my house.
Mary Sheppard
6 years ago
We have been using Service Experts for more than 20 years. Service Experts is reliable, dependable and always professional. They have never overcharged us or tried to get us to purchase unneeded services or supplies. We always ask for Alan Rose. He is awesome!
Nathaniel Bellefeuille
7 years ago
Jake and Greg serviced our HVAC system on the 15th. What a great job, it was late in the day on a Friday and they were all business. Very professional, very nice and polite, even when our dogs wouldn't leave them alone. I would recommend Service Experts to anyone.
Elijah Rischling
4 years ago
Jake did a great job at helping me fix my furnace and was very professional. I was late getting home from work and he waited patiently for me to get there. Highly recommend Service Experts!
Billy was the technician and was very pleasant and informative. Service Experts has always given me excellent service.
Lauren Gibson
5 years ago
If you want reliable service, use Service Experts. They're on time, get the job done, and with minimal interference to the rest of what you need to get done that day. Just good at what they do. It's that simple. Xavier was my technician last time.
We have used Service Experts Memphis for 10+ years and are pleased with their products and maintenance service. This morning Mark Key (technician #517) came out to troubleshoot a cooling issue. He identified the the cause and fixed it right away! He was professional and courteous, too. We always recommend Service Experts to anyone looking for excellent HVAC service.
Nick was our service technician today and I have to tell you not only was he very knowledgeable about his job he is probably one of the most polite young men I have ever met. He got us fixed up and cooled off! Thanks Service Experts for sending him so quickly to fix our ac unit.
Tony was pleasant and effecient. I was pleased with his service.
Barbara Holmes
4 years ago
Tom and David Hodge were excellent. They were very knowledgeable of the maintenance agreements for heating and air condition. David was great with the annual maintenance.
The service has always been above standard from this company. Billy has always taken great care of us . Today was no different
Gabe Hernandez
a year ago
Terry Gaines did a Great job inspecting our unit.
James Gatewood
2 months ago
Billy did maintenance
Terry Gaines was nice and able to answer my questions.
Jason Prince
4 months ago
Punctual, informative, helpful and friendly, as always. Thanks Denzell!
Mabry Anderson
2 years ago
Terry Gaines and Billy were both all you could ask for in service. Friendly, professional, knowledgeable. Good job.
I am new to the area and did a little research online before choosing Service Experts to provide a seasonal performance inspection on my 3 units. Jake was timely, thorough, professional and courteous. I will definitely use them in the fall for the next inspection.
Shirley Thompson
a year ago
Denzel and Terry did a great job
Needed emergency service on our a/c units and Mark Key #517 was on the case. This man showed up at the beginning of our appt window, was quick to troubleshoot our problem, and got the system back up and running in short order. Been cool ever since and would recommend this company in the future. Great service!
Dorelle Howard
a year ago
Terry and Court came by and preformed system maintenance. They did a great job. Denzel did a great last he was out here as well. Great customer service all around.
Needed to have my thermostat wires rerouted and Khalil Lee and Terry Gaines came to my home and did a fantastic job for a very good price. This will be the only company that I will use in the future for my heating and AC needs!!
Jake #317 located the issue and fixed the problem right away. Great Job!! Thanks!
Whitney Deaderick
10 months ago
I am always thoroughly impressed with Service Experts. They do a great job with our biannual tune ups. Always on time which is very important to me. Billy did a great job today and also took time explaining everything to me. Ian also is very friendly and helpful!
Excellent service today. Jake was prompt, polite, and thorough in his work. Our unit wasn't working and he quickly diagnosed and repaired the problem (bad capacitor) as well as giving both our units a tune-up. Thank you!
Margaret Summitt
8 months ago
Billy,Matt and Cody all provided excellent and professional service while performing a maintenance survey of our HVAC system. They arrived on time with a heads up before hand. All were very thorough and knowledgeable about our entire system. We will continue using this excellent company in the future.
TERRY Gaines came to my house today and was very informative, polite. He explained the whole unit and answered all of my questions. I told him I may be moving so I wanted to get my unit replaced and hopefully at a fair price. He is a asset to your company.
Denzel is soooo cute and did an amazing service job. He was so patient when explaining all facets of the furnace. We will definitely call him in future when we need work done!
Annette Chatman
5 days ago
Jw did a great job. He was efficient, courteous and knew what he was talking about. He explained everything to me. Every step
Terry Gaines was prompt, polite and shared valuable information despite they did not provide the service I needed.
Mud Made Ent
5 months ago
Excellent service received!!!!! Very knowledgeable!!! Cody, Khalil and Andre were excellent technicians!!!
Billy was so professional and thorough with his service! So happy to feel so well taken care of on this extremely hot summer day!!
Kathy Summers
6 years ago
Tech Jacob Stafford was knowledgeable, thorough, professional and friendly! I would highly recommend him!
denzel, billy and seth did a wonderful job on our yearly heating service check today.always a great experience with the technicians that come out.very professional, on time, friendly, and always do a great job.have used them for over 20 years.highly recommend!!!
Very professional, was here on time. He had on a mask, shoe covers. Thanks
Ms rose Dumas
6 months ago
Billy &Andre provided excellent service.for me
My unit went out this morning and I contacted Service Experts for repair, replacement options. The first tech, Damian arrived timely and diagnosed my problem immediately. He put me into contact with representative Junior Sharp who went over my replacement options that fit into my budget. He did not pressure me to buy a contract and put me at ease with finding a replacement choice that was within my budget. He also responded timely on a Saturday Morning. I would recommend Service Experts to anyone in needed of cooling or heating repair or replacement.
rhona weatherspoon
2 years ago
As stated above, the professionalism and responsiveness rates at a ten. The serviceman was pleasant &. very knowledgeable. He actually took time to explain things to me as it relates to my unit and he also was concerned about my upcoming renewal of the contract to ensure that there will be no break in coverage. Actually I feel like he went above and beyond. I believe he was very thorough and thoughtful. I look forward to seeing him again on my next service date. I am a happy customer.
Jake called ahead, arrived on time, and got the job done. Thanks Service Experts!!
Clarence Williams
a year ago
Terry and Denzel trouble shot my system and let me know what was going on. . .
Service technicians Terry Gaines and Dalton inspected the HVAC systems including coils, filter media, and overall condition. They also checked outdoor A/C units and refrigerant.Service Experts performs this service twice yearly.
Charles and Denzel did a great job with taking care of my heat maintenance
Billy was excellent in diagnosing my HVAC problem and getting it taken care of promptly.
Deborah Hickerson
2 years ago
Terry Gaines and Cartavious Coleman were very professional, friendly and knowledgeable while taking care of our problem with the air conditioner. They explained things very well and assured us they would get the problem fixed as soon as possible once the part is ordered.
Terry Gaines and Courtavious were awesome and helpful as always! Great service and very professional.
Marquis Harlin
a year ago
Khalil Lee came to quote me for some HVAC services. He is the most genuine and honest salesman I have ever met; I highly recommend him.
Jake & Quinn came to do an inspection today. They were very professional & did an excellent job, inspecting, adding Freon, etc. Jake was very knowledgeable, about his products, prices, etc. Quinn as his assistant was also helpful. We signed up for a Plus maintenance plan, where you get twice a year inspections, & a discount on any future repairs/services. I highly recommend this company, & especially Jake & Quinn.
Dalton came today to service our system. He was very attentive and very thorough. He explained everything that he did and was very detailed. Highly recommend.
Luvenia Malone
2 years ago
Terry Gaines was very prompt. He provided great information and was very knowledgeable.
Terry,Alan and Mark did an amazing job today. I highly recommend them. Very knowledgeable and and stopped the water leaking. Awaiting Quotations
The serviceman was pleasant &. very knowledgeable. He actually took time to explain things to me Denzell Rias
Called these guys during the memphis heat. They came out the same exact day and took care of my AC needs. Replace the AC capacitor parts on hand. Thank you Terry Gains and Courtavious Colemane
Holly Kavanaugh
3 months ago
Billy did my thorough maintenance with EXCELLENCE! I am very satisfied !!!
Technician Mark Key #517 responded about an hour after call to resolve problem with a new package unit not functioning at our church on Sunday morning. Mark was friendly and professional and solved problem within 1 hour and classrooms were cooling down for afternoon occupants.
Christina Huntington
7 years ago
My extended family and I have used this company for at least 25 years over multiple houses, and they have always given excellent service. They have installed several systems for us and have worked to make sure everything is working properly. Twice-yearly service appointments are easy and convenient. Nick was especially helpful in trouble-shooting issues for my mom and always gives excellent service.
Portia Cannon
2 years ago
Khalil did an outstanding job , thanks guys !
Quinton #542 Just serviced my heat units very polite excellent job very professional thank you
Billy was wonderful and provided excellent service! Highly recommend for all A/C maintenance needs! 5 stars!
Leigh Stevenson
a year ago
Nick and Kahlil did an amazing job moving our thermostat! Always professional and nice to work with!!
Billy did a thorough checkout of both heating and AC. He wasa veruy professional and courteous.
Billy was very precessional and helpful with explaining the service he performed and he told me about offered services
Billy gets all 5 stars
Outstanding service by Billy. He went out of his way to make sure everything was functioning properly and clean. He was super friendly and answered all my questions.
Marquis Mitchell
a year ago
Terry and Denzel were very knowledgeable about what they do even explaining what they were doing as they do it. I would definitely recommend them to others.
Terry Gains and Denzel Rais came out and was fast, honest and helpful.
Michelle McMillen
a month ago
Billy did a great job servicing my mom’s AC. system today.
Billy was great! Communicated with me every step of the way. Can't thank him enough.Not three weeks later, we had an issue with our fairly new system-NOT the tech's fault by any means. Billy was great, but I had to place a call in. We have a smart system that may in fact be too smart. Denzel and Seth to the rescue! I was very impressed with their communication and attention to detail. The pair could not have been more professional and kind, we're back to cooling, but I felt like they really cared about our situtation and were dedicated to making it work. Customer service is top notch!
Nick and Greg came out to my house and I couldn't be more happy with the job they provided. They were professional and didn't waste any time. Definitely recommend them.
Margaret Broderick
2 years ago
Courtavious Coleman and Terrence Gaines came out today to check on my AC unit. They were very kind, courteous, funny, helpful, nice to my Chocolate Poodle Hershey, quick, honest and efficient. They worked hard at getting what I needed and didn’t stop until all avenues were tried!!!
Thank you!!
Nick Belflower
3 years ago
I came home from out of town to find my furnace wasn't working. I poked around a bit and found it was outside of my scope to fix.I called Service Experts based on the Google reviews I read and I am glad I did! They had a technician at my house within the hour who was friendly, knowledgeable, and professional.One thing I really appreciate is that they didn't try to aggressively upsell me, they made a few suggestions but were very clear that the ball was in my court.I will definitely be coming back for any future heating and air issues I may have.
Elizabeth Sallis
4 years ago
My technician was Jacob, and he was awesome. He was on time, very polite and professional. The price was affordable, and he replaced the fan motor in my unit in 30 minutes minutes
Tabatha Thomas
2 years ago
I had the opportunity to meet Luke when he helped me with my flat tire. He did a great job. He was very professional when telling me about the services of service experts heating and air conditioning company and all they have to offer. I will consider future business with the company. Thank you Luke for all your help!!
Terry Gaines and Allen were awesome! Allen replaced the transformer on my system and got it up and running again! I recommend their services to anyone!
I just want to start off by saying Nick and Ian were fantastic. They were patient while I had an issue with the local office and then did a great job repairing my aircon. The local office itself is a bit of choas. I had a morning time, they missed it, so they gave me 2 hours later, and they missed that too, and only after I called each hour to get updates that they sent out the guys. They also didn't tell me all the info they needed to get approval for fixing the AC, but in the end I did the work to get them to get it done. So 5 stars to the boys who came out and 3 stars to the company.
Heather Hardison
7 years ago
Jake came out to service our 2 units for the winter. Even though he was late due to a flat tire he was very apologetic and so professional. He got right to work and finished in 1.5 hours and was very respectful and friendly. I didn't even know he was here he was so quiet as he worked which allowed me to get the rest of my house chores completed easily. It was a great service! I would love to have him come back anytime for future services!
Motor went out on thursday, quick fix failed, parts were ordered, overnighted, and installed with 24 hours.
Technician Xavier (#511) was prompt, courteous, friendly, knowledgable, efficient and professional in every way. This is consistently our experience with Service Experts. Highly recommend them!Fall service conducted by Billy. Again, prompt, professional, friendly and thorough service to keep our Lennox heat pump operating efficiently. There just isn't a better HVAC company anywhere.
Matthew sheppard
2 years ago
Camron was the tech that showed up today, Christmas day. He was prompt, friendly, courteous, professional, and most importantly, he fixed my furnace on what is the coldest day yet this season. I would suggest requesting him if you are able to.
Tech #529 worked diligently to ensure that my a/c unit was functioning efficiently as it should. Hats off to service experts for dedicated employees....
Billy Daa Kidd Ray
11 months ago
Kahlil and Cody came out late at night and had me back up and running in minutes. These guys are the truth !!!!!
Samuel Hammond
a year ago
Denzel and Terry came to the rescue immediately to solve my AC issues, I joined Service Experts Advantage Plan which will ensure zero problems in the near future....Thanks Service Experts 😊
So last week I was out of town working and my wife son was home. The A/C had quit working throughout the night. So with me not there she called these folks. Tried to sell her a $8000 unit and said ours was bad. Told her to go stay with her mom until I got home. I went and bought a hard start and capacitor and fixed the problem. Beware of these crooks. It must be there coworkers writing these good reviews because there all LIES!!
Joseph Baker
8 months ago
Nick was friendly. On the spot and knowledgeable.
Awesome job Billy and Matt
Mark Key #517 called before he showed up. He was on time. He was able to diagnose the problem and repair my AC unit quickly. Mark is very professional and polite. Great job!
Nick performed annual service on our HVAC system. He was very courteous and professional. We are very happy with his visit.
Terry Gaines and Michael Rose came over to service to check the AC unit. I appreciate their professionalism, honesty, and their thorough work.
Karen Greenfield
a year ago
The service was performed at my place of business, Direct Auto Ins. Southaven, MS. Billy was the service tech and did a great job on the maintenance as well as explaining what we can do to better utilize the a/c during these hot hot months.
Verna Sutherland
a month ago
Hi just to let you know Alex and Bryan were wonderful they did great on explaining everything and answered all my questions asked and needless to say it was all in a timely manner they didn’t try to push anything on me they let me make my own decisions and I like that. So thanks service experts for having great customer service.
Ardis Andrews
4 months ago
Our tech Aundrea Bell did a great job in servicing our HVAC, and helped me find a benefit I wasn't aware of!
Courtavius did a great job. Very nice and professional.
Mr. Bell did a great job. He was nice and professional. 2023
Patrick Parkison
5 years ago
Xavier was prompt and very professional. I have been using Service Experts for many years and have always been happy with their service.
billy hamilton perform top notch service. prompt courteous
Responsive and great work Billy Hamilton
Terry and Courtavious were quick and amazing!!! They gave me great service!!!
Jamie Stewart
2 years ago
Billy was great. He really took the time to explain everything and give us items to watch. Thanks Billy for working late to get everything done.
Annette Wilson Wilson
2 weeks ago
Matt and JW were excellent
Billy was the best. Came on time on 12/02/2022. Pleasant and efficient.
Service Tech David Hodge tuned up my 20 yr old system and has it running like new again!
Jennifer Chou
2 years ago
Mr. Courtavious Coleman provided excellent and prompt service and fixed my AC problem within an hour. I appreciate that this company was on time and took responsibility to fix the problem. They came to my house within an hour during a Sunday evening to service my unit. There service exceeded my expectations.
I’ve been using them for over 5 years now. Employees are always friendly, and do a great job keeping my hvac system in shape!
Darren Henson
6 years ago
Great & fast service. Easy to make appt's and Jake showed up on time! Excellent company to do business with!
Geraldine Bishop
a year ago
Always professional. Te
Hey arrive timely and are easy to contact. My technicians are Terry Gaines and Dalton Jones.
Shameka Joyner
8 months ago
Denzell was amazing
James Baskerville (J'onn J'onzz)
a year ago
Thanks to Seth and Dalton, they both came pretty fast, great attitude, friendly, courteous and knowledgeable of their job. They explain everything need to be fix and complete the job in a timely fashion.. I highly recommend them.
Cedric was on time and really pleasant. My heat works! :-)
Krystal Cross
2 years ago
Seth and Luke were extremely attentive and professional. They did an amazing job!!
Great customer service. From the young lady on the phone to the tech, Xavier Ward, who helped me today I want to say thank you. With two friendly knowledgeable people working for you, it's a testimony to your company's dedication to the public. So many companies don't take the time to answer questions nowadays but yours did. I didn't write down the young lady's name from the call center but she was most helpful and showed patience with me. It's this type of service that has kept me with your company for thirteen years.
Michael Lawrence
a year ago
Alan was an outstanding technician who understood the issue and fixes it within moments of arriving, be was friendly and professional , not to mention there the same day I called!
Great service. Service tech Jake was great. Called ahead of time and let me know when he would be there. Showed up on time. Offered a few suggestions and let me know everything he did for my tune-up. Service Experts has always provided excellent service and been great to work with. I would feel very comfortable recommending them to anyone.
Jakara Fleming
a year ago
Terry Gaines and Dalton Jones came out and service my unit and had me back up and run in a timely manner, there service was one of a kind...Thanks alot to your Team...
Terry Gaines and Billy Hamilton were awesomeness!
Kimberly Robinson
2 years ago
Billy Hamilton and Terry Gaines were the best!
Denzel &Terry came by and did a great job, thank you so much.
Outstanding services. Very professional and friendly. Thank you Terry Gaines.
Nick and Ian were very helpful with fixing our ac that had a leak. Its running really well and cooling properly now! Our apartment was like death for the past week. Glad they came out and fixed it.
Martha Lander
2 years ago
I have used Service Experts for 36 years. I am
always pleased with their professionalism and
knowledge. My technician today, Billy, was excellent!
Barry Markowitz
8 months ago
Billy and Charles provided exceptional service. They were friendly, professional and very thorough in their heating system checks and provided clear information regarding current condition and any needed/optional work.
Lightening took out our 2 HVAC systems.we are newer customers of Service Experts so we called them.We were blown away by the expertise and efficiency of this repair. Nick was on it! He got the parts quickly and our two systems were back in 2 days! We are very grateful for his hard work and cheerful, kind attitude! He showed concern for our situation. What a great experience! Thanks Nick!
Great guys Billy and Khalil! They are working hard to fix our problems!! I would highly recommend them!!
Billy and Cody did a great job.
One of the better customer service experiences I've had since living in this area. 5/5 would recommend to anyone needing HVAC work.
Daniel Lackey
2 months ago
Billy was on time, took care of our 6 month maintenance check & system cleaning. Asked me if I had experienced any problems or odd noises, ect… A thorough checkup.
Margaret Morley
7 years ago
Jake did a great job servicing our air conditioning and explaining what he had done and letting us know of additional options we can take advantage of if we wish. Thank you Jake.
Homan Fatolahi
6 months ago
I have been using Service Experts for many years for my HVAC maintenance. Dalton was my Technician on my service visit on 20Dec2022. Very professional and did a great job. Thank you Dalton and Service Experts...
Sarah Dalesandro
7 years ago
Nick did a great job! I am very pleased with everything! Thanks!
Naomi Linford
3 years ago
Today, the tech we had come out to do a routine maintenance checkup on Jan. 6, 2020, was great! He is very knowledgeable and experienced. Mr. Damian Holley, is a triple threat...he does it all! He took the time to answer our questions, address our concerns, and was very thorough. He's a really exceptional individual and is a great representative for Service Experts Heating & Air Conditioning. As a matter of fact, we are going to ask for him each time from now on. Thanks again, Damian!
Sandra Stone-Graham
a year ago
Billy was on time, very professional and did the maintenance on my system expeditiously. I am very pleased with the service.
jeffrey allen
5 months ago
Aundrea Bell was very professional, He Explained everything that did & why …
Susan Bailey2
4 years ago
We have been with Service Experts for several years. Damian just did our routine maintenance. On time, complete check up/ cleaning with replacement of our filters - and left no traces/mess. Thank you!
Today Terry Gaines, Denzel Rias, and Nick Nelson came to our house to do maintenance for us. They were professional and informative and did a good job. We enjoyed using them for our service. Thanks!
Terry Gaines, provided fantastic customer service. Working out of town I was concerned with being able to stay in touch. He however provided awesome availability and kept me up to date on progress and setbacks. I highly recommend.
Sherry Carlson
5 years ago
Impressive! I called this morning (on a Monday, at that)! Nick arrived at our home that early afternoon! Thank you! He was professional, mannerly, and very thorough. he also didn't mind the chaos of our Boston and Pug! Furthermore, he was able to diagnose, and fix the issue on the spot as he had the necessary part in his truck! Sure glad we called Service Experts!
A Ninja Named D
2 months ago
Billy came and cleaned up our outdoor unit and it looks great, works like a charm. He is knowledgeable, friendly, and did a wonderful job and I would recommend him for your AC needs this summer.
Dawn R. Gray
4 months ago
We always use Service Experts for our Spring & Fall pre season checkups.Once again, our service was great & the tech, Matt Taylor, was especially thorough & explained everything.We appreciate the professional care shown to us and our HVAC units.
The quality of the unit installed is most definitely inferior, of poor quality. Took over a year for them to take my concerns seriously about noise when AC was running. They finally replaced the compressor (on a TWO YEAR OLD UNIT). Still rattles periodically. Last time they were here they replaced the thermostat thinking that would stop the rattling on the outside portion.My BUILDER’S GRADE York unit lasted over 15 years. Doubt this one will last half that. DO NOT PURCHASE SYSTEM FROM THIS COMPANY. Maybe it’s like washers and dryers...nothing is made to last any more.After initially dragging feet on dealing with a bad compressor they’ve been very attentive. All employees are professional. Not all techs are as seasoned or knowledgeable so be sure to ask for one that’s been there a while if you’re having an issue.
George Towers
2 months ago
I find it hard to believe that anyone would use a heat and air conditioning company other than Service Experts. I have been a customer since 2008 with ZERO complaints and I've been110% satisfied. In purchasing my latest system, I had the pleasure of dealing with Nick and Alex. These two exemplified what I love about Service Experts. Professionalism in every sense of the word. Straightforward, detailed, courteous, but most importantly they showed concern in making sure my needs were understood and met, while providing me with an assortment of options and assessments.
I’m changing my review. I canceled service with them for the membership, and two months later they are still charging me. I thought maybe that first month it was because it was the same month I canceled, but I just got charged again. So that seems a bit devious. They were very overpriced for a hot water heater, so I went with my usual plumbing company who installed a new tank, and brought the gas line up to code (which SE didn’t include in the quote or mention was not to code) for over $1000 less. The first technician who visited last year was nice and professional, but that’s about all I can say.
Dalton and Ian did an awesome job.
Billy, our service technician was very informative and helpful! Billy was very helpful and professional .
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Great service. Arrived on time. Tech Matt was very helpful and professional. Service was very affordable.
Jorge E Salazar
a year ago
Today we had an excellent service provided Billy and Charlie
Had set up an appointment with Service Experts to charge refrigerant on AC system for next day service. About 30 minutes after service window, received a call from the tech who seemed disgruntled that I wasn’t interested in an up-sell of products or services and promptly told me that he didn’t have R22 on the truck, so wasn’t going to make the hour commute to look at it. Fine with the decision, but had a negative, poor customer-service attitude. Could have communicated it differently. Frustrated that had to wait 24+ hours for service to ultimately not receive service.Called competitor directly after, who professionally walked through options, actually down-selling products to save money and set up prompt service.
Another great visit from the guys at Service Experts. Buck and Dee called ahead to confirm Precision tune-up. Showed up and completed work. Reviewed with me the work completed and made a few suggestions. I would be glad to recommend Buck and Service Experts to anyone and have always been pleased with the professional work they provide. From Dhane to Trish, Cassie, and Jennifer, they all make using Service Experts an enjoyable experience. THANKS!
Robert Duncanson
9 months ago
Billy is the best! He came by to service our heat before the winter months. Billy thoroughly explained what he inspected and the condition of our unit. I will request him every time for any future needs.
stephanie stigall
a year ago
Terry Ganies was very professional and gave a quote of the unit was on time
UCICC Admin Office
5 years ago
I would like to take this time out to give kudos to Jake. He has done several maintenance requests here at our Church (Love Fellowship Ministries, Inc.) When Jake start a job he will not leave until he know that the job is done correctly, he goes beyond the call of his duty. Jake is very professional and knowledgeable of his job. The world need a lot of more young men like Jake.
Our family has used Service Experts, for servicing our heat and air, for years. Their company has always provided great service. David Hodge was the service tech who came out last week to check-out our air conditioning unit for summer use. He did an excellent job, and was very professional-thank-you David, thank-you Service Experts. Monica Liles
Clara Rogers
9 months ago
Billy did my maintenance. Outstanding customer service.
Our unit was serviced today by Xavier from Service Experts of Memphis; Xavier was very polite but went straight to work performing maintenance on our unit. He checked the unit in the attic and then checked and cleaned the outside unit. He told us the unit was performing as it should be but would now work easier being cleaned. I would recommend Service Experts to anyone and if Xavier shows up at your door you will be very pleased with the service.
We've been with Service Experts both residentially and commercially for years and have always received excellent service. Prompt, efficient, skilled, knowledgeable and always friendly. Kudos to Nick for always going above and beyond, both with helpful advice and with making sure the job was done right.
Terry Gaines and Chris Lee did an awesome getting my heat started. These guys are essential to the company.
Keith Mullis
4 months ago
Andre did very good job performing our yearly maintenance.
Terry and Denzel helped me so much today with ALL the knowledge they dropped today regarding my air conditioning equipment and repair. I appreciate understanding better what I need to keep it cool in here!
Tom and Charles were on time and professional. I would recommend their sevices.
William Kaplan
5 years ago
Mark Key came to our house very quickly to evaluate air conditioning problems. He did a thorough job and explained our problem in an understandable way. Thanks!
S.M. Marshall
2 years ago
Terry Gaines and Austin Neff were very professional and on time. They took the time to explain the situation and fixed the issue. I would recommend this company for HVAC services.
After our air conditioner started making some odd noises, we called service experts one evening to come out to take a look. They sent out a technician at 8:0 p.m. Josh R. was great! Very courteous and professional. He was able to tell us exactly what was wrong and how to fix it. We had a great experience with this company.
Billy was on time and did great. He sold us our upper unit several years ago and now is doing our service. He was great as always. Couldn’t recommend Service Experts more!
After 40 years of being a customer they change the membership agreement .Bad Business
Billy came to our house and was pleased with his great service.
Terry Gaines and his team provided exceptional service as part of our HVAC maintainence package that we have with Service Experts. I highly recommend this team for all of your heating and cooling needs!
Phyllis Pangelina
a year ago
Billy Hamilton andKhalil Lee we’re fantastic Thank
Terry Gaines and Denzel Rias were outstanding. They came by and did the system maintenance. VERY professional!
gloria motley
4 years ago
The service provided by the technician was awesome today. I have been using Service Experts for over 5 years and have always had great experiences with them. The tech Courtavious today went over and beyond and I really appreciate that. Very courteous and polite. Tom came to do a check and he was also great. I found out about some new information that was very helpful. Thank you Tom. My sincere thank you to both of you.
Friendly and knowledgeable
Denzell and Ian
Terry provided great service and explanation of services available. Very friendly.
Service Experts have taken great care of our heating and air! Nick, our technician, is respectful, pleasant and efficient! We are extremely pleased with our service!
pamela haithcock
7 years ago
You should be happy to have Dee (#356) representing your company very professional and friendly
anthony oliver
3 months ago
Tech was very knowledgeable about craft , stayed until customers issue was functioning properly . Would definitely refer Matt Taylor to others in the future.
We've used Service Experts for all of our HVAC needs since we moved to Memphis in 2007. Billy has been to our house multiple times and, like normal, took care of our service request effectively and efficiently.
Khalil was very professional and I was well pleased with the service
Berita Conner
2 years ago
Terry did a great job today! He did a great job explaining The Advantage Program.
Jaelynn Lofton
a year ago
I called this company and they came right out. I had appointment for 6 and they were here at 5. Seth and Dalton the best expert. I will never call anyone but this company. Regina Lofton is my name
Harry samuels
7 years ago
Several calls regarding our heat pump. Finally correctly diagnosed and corrected by Jake Stafford. He did a fine job and I intend to request him for any problems I have in the future regarding our htg/air system. He is a credit to your firm. Harry Samuels
Nick did an awesome job getting our AC fixed quickly! Very happy with the service!
phillip Stafford
7 years ago
Just had my yearly service done by Service Experts. The technician was Jake. Jake was very knowledgeable of my furnace, I watched while he did the service, he explained what he was doing and why it should be done yearly. Jake was very professional, I will use Service Experts again.
Harriet P Allen
a year ago
Excellent service by Tony Shaw.Very thorough.
I have an LG mini split installed. It stopped working after a couple of years. Service Experts has been working on the problem very diligently. It has taken a while as parts were not readily available but as they came in the were installed. The final step occurred today and the system is running great. I have to commend Service Experts for staying on top of this issue and taking care of it as promised.
Jake was very professional, knowledgeable, and respectful. Good service.
Jo Ann Donaldson
2 months ago
My Review is for the Technicians who came to my House to do my Spring Maintenance on my Air ConditionerBilly Hamilton had with him Mark Ray who is Learning the Maintenance of Furnaces and Air Conditioners.Billy replaced my Air Conditioner Filter with a new one which lasts longer and provided me with the Filter Number and Size measurements needed for the Filter for future reference which will be documented in my file.Billy and Mark went outside to my Air Conditioner Unit and washed, Checked Coolant and for any leaks.I'm always impressed with the Professionalism, Friendly Personality, Mannerism, take the time to answer my questions and explain each detail and not in a rush to go to the next job scheduled before making sure All my services have been completed and my questiones if any are answered.Thanks again
David Hodge was on time, courteous, and thorough. It's much appreciated!
Terry Gaines explained Advantage and Service Financing well.
Sandrika Atkins
a year ago
Thanks to Terry Gaines and Dalton, they were very professional and kind. They were very informative and helped me understand how things worked.
Margaret H. Dean
a year ago
Billy and Nick came to service our units. They were very professional and knowledgeable . I would highly recommend them and look forward to seeing them this fall…Great job, Billy and Nick!!!
Melissa McGehee
a month ago
Very speedy and professional. Jordan, Alex, and Bryan did a great job explaining our issue and the options to fix it. We will definitely use them again.
Katharine Kores
5 years ago
Jake (#317) did a great job. He clearly explained the issues with our AC and worked and was very considerate of our time. I recommend him highly.
Jake was the service technician who came to my house this past week. He was prompt, courteous, and knowledgeable. He explained the service to me without any pressure to buy anything at all. I was very pleased with the service and with his skill.
Terry Gaines and Billy “The BullDog” Hamilton were awesome!
Genora TuckerSmith
a month ago
Nick & Alex did a outstanding job. I rate them a 20.
Natalie Price
5 years ago
We've used this company for 10 years and have been pleased with their response time and service. Nick just helped troubleshoot a mid-summer a/c issue. He arrived on time, was pleasant, explained what was needed and took care of it.adding to my review from last year. Xavier performed our Spring/Summer service this morning. Once again, I was pleased with his promptness in arrival and thorough service of our units. (May 19, 2018)
Burney Duncan
2 years ago
Terry Gaines and Denzel Rias did a great job with my systems. I love being an Advantage Customer! Terry Gaines went above and beyond the call of duty to destroy a Yellow Jackets nest above my Front Door. Phenominal service.
Billy is very hardworking and considerate. am pleased to have a maintenance agreement with Service Experts.
Very pleased with the service provided by Danielle. Professional and on time work. Long time customers, and haven't had any problems.
Billy came to my home and did a very thorough check and explained everything that needed to be repaired and why very well.
Rebecca Locke
7 months ago
Billy was back today for our 6 month check up, and again, the service was very good. We really appreciate their service to make sure we're ready for whatever the weather may bring.Billy, Nick, Ian and Hong were at our home on Friday for a regular maintenance call and to look at our system including the hot water heater. They did a good job as always. Shortly after 5pm, the system went down and Billy and Hong returned to get it back up and running.It turns out that we had a loose electrical plug which they identified and got us back in service until we can get an electrician out. Thank you very much for returning so quickly to fix our system before the weekend.
Theresa Perkins
5 months ago
Billy did a great job explaining the work he did and he is very knowledgeable and patient with customers.
malinda grisanti
5 years ago
Jake #317, was sent to my home on May 16. I had multiple problems with my brand new heat pump. Jake kept testing everything and finally solved allthe problems. He is very smart and extremely diligent. Jake is a credit to your company. Thank you Jake for allyour hard work.M. C. Grisanti
Chrissy Throneberry
a year ago
Terry Gaines great service n very respectful
Terry Gaines, was amazing at helping us and explaining everything we needed to know!
Martin Fletcher
5 years ago
My wife and I have an older air conditioning/heating unit in our home. I have entrusted Service Experts, Alan Rose, in particular, to keep it running smoothly for the last 10 years. Alan is very friendly and professional. He is extremely knowledgeable about the product base and alerts us to any potential problems we may have with said A/C unit.With Service Experts, you can not beat their price on a maintenance contract.To Alan and the rest at Service Experts, thank you and keep up the great work!
Toni Kellyghan
a week ago
Our technician Matt Taylor provided excellent & professional service with getting our upstairs A/C up & working! I am extremely pleased, I highly recommend the company & the technician.
Debbie Malasarte
5 months ago
Great service from Mr Billy Hamilton. He came out and inspected our cooling system and provided thorough report and recommendations. Thank you!
Carole Shipman
7 years ago
Jake Stafford did a Great job on March 1! Thanks!
These guys are always professional, courteous and quick to respond. Nick, our service technician, laid out the options for fixing our beat up unit, then knocked out the repair quickly. When your air goes out, these guys will have your back.
I had. A great experience with the company their really respectful and the worker really keep you engaged on what they are doing to your system, the techian who came to my house was amazing so I had to leave a review his name was Mr.khalil Lee I made sure I got his name. Great company I recommend it
Jeff Marshburn
a year ago
Terry and Dalton were personal able and professional. Quick diagnosis and repair.
Great service by Mark Ray! Had HVAC tuneups on two units. He was very thorough and explained every step of the process.
Just had the most thorough service I can recall with Service Experts. My service person was Xavier Gorman. I’ve been a customer of Service Experts for 10 plus years. I’ve been generally very satisfied with the service but Xavier’s service was above and beyond my expectations.
Shannon Chambers
a year ago
Austin Neff and Terry Gains were great. They were on time and very courteous. They gave me several options.
Terry and Denzel performed great service.
Comfort Advisor IAN, and Technicians ALAN and AUSTIN know their stuff and took the time to thoroughly explain any questions or concerns we had about getting a new ac/heating system installed. All good, got the 5 ton and loving it! Summer and winter, I'm ready for ya Memphis, mane! Can't do another review, but got a checkup service, so gotta add Service Technician BILLY that went over all the new features of our iComfort thermostat. Professional!
Demetrice Robinson
a year ago
Terry Gaines and Court came within 30 mins of me calling. They immediately found the issue. I was very pleased with their response time and exceptional work.
Ashley Hudsmith
11 months ago
Terry and Dalton are the best! They helped us well with our AC issues!
beth nickelson
7 years ago
I was incredibly impressed with how quickly they could come service my AC. And Buck (#348) was very thorough and professional. Fantastic experience all around!
Service experts quoted us with Seth on Wednesday and installed Thursday. Mark, Jake and Austin were professional and went the extra mile given our unit they replaced was very old and had to be retrofitted. We are extremely grateful and happy with the level of service we received from Service Experts! Thank you guys (Seth, Mark, Jake and Austin)!!!!!!!!!
As usual, Billy was thorough, personable and helpful. I've used Service Experts for more than 30 years, and found them responsive and professional.
Grayson Murray
2 months ago
Dalton was so great helping us get our AC fixed in June during a busy time for them!! He was flexible with times when we could be there for him to come by. I would 10/10 recommend this company!!
I would recommend Service Experts, very professional and friendly. Nick answered all question and explain every step he took to repairing our A/C unit.
Terry and Denzel were great !
Terry Gaines did outstanding work! Terry Gaines quoted me on a complete system.
Deborah Jones
2 years ago
Luke did an excellent job in servicing my system. He was thorough, professional, kept me informed of his arrival and needed actions. He also offered to schedule my air conditioning service in the spring. I highly recommend Luke and service experts.
Tyler C. Broussard
6 years ago
Josh R. from Service Experts in Memphis caught that the top damper on my HVAC was stuck open. Looking forward to the downstairs finally heating and cooling.
Alex was great. He explained everything in detail. Unfortunately I was not approved. But he did a great job.
Felisha Rambert
2 years ago
Terry Gaines and Khalil Lee were outstanding and profess
Terry Gaines did a wonderful job! Would definitely book again!
Larry H. Anderson
a year ago
TerryGaines not only returned my call this morning, but showed up at my house a few minutes later to discuss replacing a defunct system.,.such service and attention was appreciated at a time when my system had failed and I was bereft. Thank you for your attention to my needs.
Phyllis Crockett
5 years ago
Great service. Nice employees. David was excellent! Have used them for years!
Raj Stephens
7 months ago
Billy and Cody, the service men were very thorough and neat with their work. They are real professionals with pleasant personalities.
Had an awesome tech and consultant come by today to evaluate the AC in my house. Denzell Rias was full of knowledge and took the time to break it down for me. Terry Gains then came in and put my wife at ease with all her questions and helped get us set up with the right plan for our family. Thank you.
Highly recommend Service Experts. Had my air conditioning repaired by Mark and JW. Everything was done timely and they were both knowledgeable, personable and kind.
Lee tomlinson
4 months ago
Billy serviced my a/c. Top notched experience.
Needed our furnace tuned up & checked out in time for cooler weather. Buck (#348) came out to help us; he was courteous, quick and thorough! He kept me informed of everything I needed to know, and left me feeling confident about our system. You can't beat the price or the customer service! Thank y'all!
Blanchard Diavua
3 weeks ago
Jordan and Mark installed a new unit in my home and were fantastic. It was a smooth process.
Garrett Anderson
a year ago
Terry and Denzel just finished up and did a great job fixing my AC unit. They worked quickly and effectively and I will definitely suggest their services in the future.
On scale of one to 10! Terry Gaines was a 10!
Mr Billy explained anything to me before he began working. After the job was finished, he then told me what should be done to help keep our unit in condition. Thank you again, Mr Billy
Dalton was the service tech for my Memphis home. He was on time, and very friendly. When I told him about my AC issue, he said, “Well, let’s have a look. “. Watching him work you could tell he knew what he was doing. The problem was fixed in 45 minutes. He was very respectful to my house and grounds, which is unusual in todays world. I really can’t say enough about how happy I was that Dalton was the AC tech I got. I hope Service Experts realize what a good guy they have.
Great service by Billy! Serviced all 3 units and kept us informed throughout the process. Been a customer since 2005 and always been happy with their service!
Latonya Gillis
a year ago
Seth and Dalton was very professional. Arrive on time and resolve my a/c unit problem quickly.
Excellent service, excellent people. Have been using them for 25 years for all HVAC needs. Kaleel was prompt, courteous, and very helpful. He explained the service in detail. No surprises, excellent results.
The service tech Billy arrived on time, he was very respectful, knowledgeable, answered all of my questions and performed the service quickly and efficiently, I have been a customer for close to twenty years and have always received very good service.
jake stafford. repaired my ac unit today (8/16/17). by the time he was done, it was working better than the day it was installed new (3/15). he was professional, punctual, considerate, and kindly tolerated my continual questions of a curious customer. i highly suggest requesting this particular tech.
Marchel Rhodes
3 weeks ago
Denzel and Stephen did a excellent job locating the leak on my water heater and helping assist with the leak in the wall coming from my plumbing. Saved a lot of money by bundling prices in through advantage. Happy customer. I had my hvac unit service by two very knowledgeable and professional men name Billy and J.W! I just want to thank them for the great service they provided today!
Jordan arrived on time and was professional and courteous through the entire experience. I highly recommend this company for all your heating and cooling needs. Ask for Jordan and Alex when you need professionals to fix your problem and review your options. A plus company!
Kriangsiri Malasri
6 days ago
I'm very satisfied with the A/C tune-up that Matt Taylor did for me. He was friendly and professional, and the A/C works noticeably better in hot weather now.
Billey was quick, thorough and efficient. He then explained what took place during the routine service call for our HVAC unit. Kudos
Thomas Wukovich
6 years ago
Today 9/16/16 Buck #348 game out do our fall service. Buck was very polite and professional every thing he did was explained to us. We have used Service Experts for over 20 years with no complaints.
Edward Streeter
a year ago
Tech billy was very good and helpful
The technician Nick, arrived early, I was immensely appreciative of that. He conducted a thorough inspection. He was quite professional and his level of expertise was exquisite. The customer service representative Tonya was remarkably nice and attentive to my a/c concern during my initial call. I must say I am very impressed with Service Experts. My overall experience including pricing was outstanding! I definitely recommend.
They did come and fix the issue. $99 service call I’m ok with. Good fast service and nice tech.$273 for a $18 capacitor is a bit excessive.Supply and demand I guess. I’m shopping around for a new unit, but think you got enough of the pie. Moving on.
Sherida Nunley
3 years ago
Khalil Lee gave “Outstanding” Customer Service.
I appreciated his professionalism and punctuality
Mark was extremely thorough and very courteous. Mark was very knowledgeable and helped me understand my heating and air system. I would recommend him 100 percent!
Alan and Nick are sheer professionals they came in like “Ghost busters” and saved the day! Easy to work with and very patient in explaining their work to the novice like me ! Thumbs up!!! Appreciate those guys!!!
Great job by dalton and Khalil fixed issue in with smile.
Caitlin Woodruff
9 months ago
We have had great experiences with this company with both a/c and heat maintenance and insulation installation. This time Cody, Billy, and Matt were super helpful and efficient. We’ve always had a good response and advice from this team!
Stefanie Benson
a year ago
Terry and Tony were very informative on any issues they found with my A/C system and gave us immediate information on all services they performed.
Technician was on time. Billy has always been courteous and professional. I would recommend Service Experts to my family and friends.
Matt T. was an amazing help. Great customer service and was very patient with all of my questions I asked of him. He was very thorough in explaining step by step what he was doing in replacing my blower motor and capacitor. Any future work I will request he be the one to show up to my house
Terry Gaines and Denzel Rias did an awesome job. They are phenomenal!
Billy came out today and was awesome! He was super nice and did a very thorough job. I hope they send him out to my house again. I am in the service industry myself and I can tell you won't find anyone better than him.
Billy was very thorough and explained everything very well
delaney mealer
2 years ago
Terry Gaines and Denzel Rias are phenomenal! We love service experts!
Earline Duncan
a year ago
Terry Gaines was awesome.
Terry Gaines and Austin Neff did a great job!
Had a new system installed downstairs last year and it's great. The salesman, Tom, was extremely polite and professional. Just had Nick and Jonathan out today to service the older unit upstairs and they were extremely courteous, did an excellent job, and were very clear in describing the issue.
James Price (Jim)
a year ago
Billy /Terry ...... Fine job on Chilly morning. Very satisfied.
Terry, Dalton, Rusty, and Ramon were fantastic. Very informative, professional, knowledgeable, and efficient. They came out the same day our HVAC system went out and installed a new system the very next day. Will definitely be calling this company for any future needs.
Sharlene Moore
6 years ago
I was very pleased with the service provided by Jake. I will definitely recommend Service Experts to friends and family.
SpectacularSkin,Inc.
2 years ago
Terry Gaines and Austin Neff helped me out. I have used the Service Experts for 5 years.
Jim Levernier
2 years ago
Terry Gaines and Denzel Itas were professional and pleasant as they efficiently checked and cleaned both inside and outside units. They are a credit to Service Experts.
I had a great experience with Nick, my service technician. He was knowledgeable and efficient.
Machelle Smith
a year ago
Terry Gaines is awesome and Service Experts has a definite Jewel in their mist.
Service Tech's Alan Rose #761 and Rusty Golden #190 were so professional, friendly and helpful on the emergency repair of my furnace. They are both a great credit to your company.
LaSonya Frazier
a year ago
Terry and Denzell were very professional and helpful. The knew exactly what we needed and repaired our thermostat immediately. We highly recommend both of them to friends and family.
Cecilia Bryant
3 years ago
Hoang went above and beyond to service our unit. He took the time to call and let me know exactly when he would arrive. He thoroughly cleaned our unit and tested for efficiency. He was extremely professional and courteous.
Rick jubinville
7 years ago
I had the best Ac tech his name was Jake. He was very professional and friendly. He showed up during the proposed time and wore his paper shoe covers inside my home which made me know that he cared because it was raining outside. Jake was very helpful and courtesy and answered all my questions!
Terry Gaines did and awesome job explaining all what Service experts offers!
I appreciated that David called me when he was on his way. He is familiar with our very old boiler and has kept it in great shape over the years. I also appreciated the fact that he made sure my cats didn't get into our basement.He was joined by Tom, another SE employee. Tom was personable and visited just to be sure I was happy with the service and did not need any 'upgrades'. He was very knowledgeable about our systems.
Billy did a great job for us. Was conscientious. Explained everything to us. Thanks so much.
I highly recommend Service Experts for any HVAC problem or annual maintenance. The expertise, hard work, and curtesy Josh, the tech, displayed was much appreciated. Thanks Josh. Outstanding service.
Excellent customer service by Terry Gaines and Dalton Jones
Service Experts are just that Experts, Billy was on time, very professional and knowledgeable.
I've used Service Experts twice now and truly appreciated my tech, Mr. J. Stafford.His 1st visit, Mr. Stafford came after dark. He was polite, pleasant, checked my system and explained the problem.The 2nd visit, I got the same good service!My charges were very reasonable.My tech showed up early both times and very respectable.I highly recommend this company!I will continue to use Service Experts!Thank you!
Donald Flowers
5 years ago
Service Provided by Mark Key #517 was excellent. Absolutely loved the work he did . I’m calling on him every time. We need work .
Jake was very nice and pleasant. He arrived early and finished quickly. I've had a maintenance plan with Service Experts for many years. It has kept my 30 year old furnace going strong.
Billy and Matt found and fixed a small gas leak in my furnace. They did an outstanding job. 😀😀😀
Billy, my service technician, was on time and very professional. He did an outstanding job performing maintenance on my systems and explaining every step of the process. He was very knowledgeable and respectful and completed the job in a professional and timely manner. Outstanding service and I highly recommended for all of your heating and AC needs!
Michael Stanfill
3 months ago
Update from 7 years ago: The team of Mark and Billy came out for a scheduled preventative maintenance. They arrived on time and were very expeditious. They also informed me of any observations they encountered. Very pleased with the service.The scheduled service was done promptly. Cedric arrived on time, and was very expeditious in getting the system check-up done in a timely manner. No complaints and very happy with Service Experts.
Martha Crocker
2 months ago
Billy did us a great job. 👍
Nielsen Ferry
7 years ago
Nick Murphy came out at 930pm and had my A/C unit back up and running in no time. He was professional and knowledgeable. The whole experience was a good one. From the call to the 24 hour number to the fixed A/C. The price, availability, and experience was fair and top notch. Thank you Nick and thank you Service Experts.
Allison Ridgeway
a year ago
Terry Gainesand Denzel Rias came out of thir normal service area and were very professional would highly recommend.
Leslie Robinson
4 years ago
Jake #317 was very helpful and knowledgeable about the issues we were having with our leaking water heater. Thanks so much for the quick fix!
Marcia Pixley
6 months ago
Denzel Rias
We had a major problem with our air conditioner in the Memphis heat. Would highly recommend Service Experts Heating and Air, they work diligently until the problem is found and repaired. Thanks to Nick, Charlie, Joe, and Luke for a job well done!
David Hodge came to my sisters home, Sherry Maley, and I was asked by her to do the review since she was at work and I was there with him. He was very knowledgable, polite, and explained things as he went along. When my sister arrived he took the time to explain things about the service call over again to her without hesitation...great job!
Mark Key did an excellent job in assessing and explaining the situation
Excellent service! We have used them for years and would definitely recommend them. Just had our service today and our Technician was Chris (265-00303). He was very friendly, didn't mind explaining things and was quiet enough that he didn't even wake up our 2 year old sleeping just a couple of doors down from where he worked.Thanks again!!
Jennifer Keane
3 months ago
Billy came out to our house, right on time. He is has been out to the house to do maintenance before. It is nice to see the same guy regularly. He took pictures of things to show me and provided clear explanations to my questions. It is nice to have a service provider to provide real professional service.
David Rhodes
9 months ago
We have worked with them for many years and 3 houses. We always enjoy working with Billy.
Willie Thompson
a year ago
Terry and Denzel did well explaining the Advantage program, also very knowledgeable about my AC units.
I really appreciate this company. They have installed units in two homes and they have always been courteous and professional. And ON TIME. The latest technician to come out and service the one unit was Matt Taylor. Very nice young man, very respectful of my property and answered any questions that I had. They now have to drive two hours to my new house and never a complaint. Thanks
Duane Miller
3 months ago
Thanks to Dalton and Alex for coming out on a Sunday to resolve an issue with my AC. They both are very professional and do a great job!
Yasuyo DeRousse
6 years ago
Our technician Nick (265-00128 NICOLAS) was very professional and knowledgeable. He analyzed and fixed the problem we were experiencing with our ac unit. He was also very patient and answered to all questions we had regarding the ac unit, prices, annual maintenance service, etc.
Deborah Woods
2 years ago
“Not paying attention” Luke was working at my neighbors house, and he helped me get my car out of a tight situation. “Model employee”.
Zeloria Armstrong
9 months ago
Mr Billy did a fantastic job at his work he did for my family over these past 2 years! And we can say he did very well at explaining what services were being done, and the work showed for itself!
Linda Williams
2 years ago
Courtavius was very courteous for and professional.
Jake, #317, was VERY friendly and extremely helpful! He was right on time and fixed the problem in under 30 minutes! Will definitely call again if I have any more issues :)
We had a very good experience, your tech Luke was very professional and prompt and showed up on time and was very speedy with his work. This was another update and Billy was very helpful and very knowledgeable.
Tyrus Chappelle
a year ago
Denzel and Ian
Is amazing. Fixed my ductwork in less than an hour
Terry Samuels
2 months ago
Billy maintains equipment as if it were his own. Very thorough.
Sandra Graham
4 months ago
Billy was very professional and thorough when performing my annual heating and air conditioning maintenance. I am extremely happy with their service!
winthrop mcwright
6 months ago
Khalil, mike, and Ian came out on 1-27-2023
To inspect my three heating units when they came to the room for the heating unit they noticed the hot water heater leaking and scheduled a appointment for the heater and they were very friendly
Billy Hamilton was very informative and clear in addressing our service details. Excellent customer service!! Also Terry was very helpful.
Dave Eldridge
2 years ago
These guys are amazing! Terry Gaines and Billy Hamilton did fantastic.
When performing our annual A/C maintenance and cleaning, we asked them to install optional UV lights and the air purification kit. The purification kit was not in stock on that day and they ordered it to be installed when it came in. A little more than a week later, the tech (David) called us to let us know it had come in. He was available and was able to get by within 30 minutes and installed it. David was right on time and very courteous. He finished the job well before noon when we had to leave for a doctor’s appointment.Billy Hamilton, our account rep, also arrived about the same time to see if we had any questions. As always, he provided us with helpful information.We are very pleased with the service we have received from Service Experts.
Benjamin Starkey
a month ago
Matt T. came by for biannual maintenance and went above and beyond as he did last time he was here showing consistency and excellent customer service. We appreciate you!
Billy and Cameron serviced my house. They were great to work with and very knowledgeable. I enjoyed working with them
The service was great as usual. Jake did an excellent job.
Laura Cunningham
2 years ago
I've dealt with two employees with this company, Terry Gaines and Khalil Lee. Both were wonderful. Prompt, honest, and most importantly very trustworthy. I would definitely recommend them to anyone.
David Deaderick
a year ago
Denzel repaired my heating unit today and was awesome. Highly recommend
Troy Brinkhoff
3 months ago
Alex and Denzel did an excellent job tuning my HVAC. In addition, Alex was very very informative and was very helpful in determining what was “must do” items vs “should do” items. These guys are extremely knowledgeable with HVAC systems. Thanks guys!
Khalil is very helpful, had explained to me what was wrong with my AC, had it running in 30 minutes. A very nice young man.
Allen Gregory
11 months ago
Cody and Nick were great another great visit from Service Experts. Thanks team
William Tanner
6 months ago
Billy did our inspection and was his normal professional self. Very informative and personable.
Jason Matthews
a year ago
Terry and Bobbi did a great job setting up our appointment for a quote and arriving early!
Thalina Marques
2 years ago
7/8/21-Denzel Rias & Charlie Cage quickly assessed that the A/C unit was not leaking.7/9/21-Denzel and I had many conversations about A/C drain being open as plumbers were working under condo; finally Condo Mgr. gave me plumbers’ # and Denzel spoke with them and cleared their confusion. Denzel was great! - available for my calls, eager to understand my conversations with the Condo Manager who was talking with the plumbers, ready to come back that day if needed!! Ready to come vacuum out water plumbers had blown into condo but that wasn’t necessary.7/10/21-Denzel worked to reconnect drain to copper tubing with Khalil’s help - tricky connection; figured it out!7/12/21-Denzel came back first thing! to replace filter to help inadequate cooling issue.7/23/22-Denzel did Summer Maintenance on 2 units with Terry Gaines’ assistance and coordinated replacement of filters and UV lights with me.I am very please with the service I received!
We were having a nightmare with our furnace but Jake came and saved the day! We were not pressured to purchase a new unit, he checked out our system completely and located what was causing the problem and fixed it! Our furnace is back running better than it was before. Cannot thank Jake enough for his patience and knowledge.
alfred burford
3 years ago
Junior Sharp was very professional and extremely helpful. He broke down everything I needed done to my Ac and heating units and all of my payment options clearly and how I could understand. I will be recommending him to anyone of my friends and family that need any work done.
Anne Townsend
2 years ago
Denzel and Luke were on time and very professional. Am a longtime customer of Service Experts and highly recommend them.
Kahlil did an excellent job.
On time, courteous, knowledgeable, and friendly. Kudos to Terry Gaines and Dalton Jones!!
I called Service Experts and they came out the same day. My furnace has a 2-stage heating system and only the first stage would come on, resulting in little or no heat in my home. I had been living with this for about 10 days when I called them. They problem was difficult to diagnose but they returned on 3 occasions to make sure I had at least some heat. The problem was finally determined and they worked quickly and efficiently to fix the problem. The price was very reasonable and I also signed up for a 1 yr service agreement. If you need assistance with your heat or air, I suggest you call them first. They are dedicated and reasonably priced. I will continue to use them for all my HVAC needs.
Darapaneni Srihari
3 weeks ago
Billy Hamilton did a good work
Cheryl Mesler
7 years ago
These folks are great! Showed up at 9 pm on July 4th and worked till nearly midnight to get a/c going. Thanks Josh Roche for going the extra mile to get us cool again.
Maggie Naylor
2 months ago
Good job,Billy !!!
Beverly West
7 months ago
Nick came out on a Sunday evening to find out why my heat would not come on, ordered the part I needed, and had my heat fixed in less than 24 hours! He is courteous and efficient, and went above and beyond to make sure our home was comfortable.
Aislinn McEwen
10 months ago
Billy and Cody were very thorough and dis a great job!
Nichole Hall
10 months ago
Service Technician Denzell Rias continues to exemplify the Professionalism & Technical Expertise of the Services Experts Heating & Air Conditioning Brand.Denzell's high-level Professionalism & Customer Focus was 1st demonstrated by his call-ahead informing me of the delay in his scheduled arrival, asking if the expected arrival time would create an inconvenience and confirming my availability. My confidence in Denzell's expertise, once again, was re-affirmed by his competence in performing the maintenance checks of the HVAC Unit. Denzell identified potential opportunities for moisture to compromise the unit and performed preventative measures to assure proper sealing. After which, Denzell explained to me what measures he took and why. I commend Denzell for his integrity as he has proven consistent in upholding his commitment to quality service.I offer both a 5-Star Review and High Recommendation of Denzell Rias as he is firmly my Preferred Service Experts Heating & Air Conditioning Service Technician. Service Date: 09/19/2022---------------------------Service Experts Heating & Air Conditioning continues to deliver Quality, Reliable Service.Once again, I am pleased with the Professionalism & Technical Expertise of Service Professional Denzell Rias. Denzell was consistent & thorough in his battery of maintenance performance checks to the HVAC Units, and was mindful to inquire of my usage of both the Heat & Air Systems and of any concerns since the last maintenance appointment. I highly recommend Denzell Rias as a 'Preferred Service Technician' for your Residential HVAC Unit Maintenance & Repair Needs.I also had the pleasure of meeting Sales Representative Terry Gaines. Terry was very attentive to the HVAC & Plumbing Systems employed in the home. Terry asked of the Units' history and of my satisfaction with the Equipment installed. Terry was also thoughtful to express appreciation for being a Loyal Customer of Service Experts Heating & Air Conditioning. I take confidence in my recommendation of Comfort Advisor Terry Gaines to fully address your future needs for Dependable, Quality HVAC & Plumbing Systems and Service. [Service Date: 03/28/2022]-------------------------------------------------------------------Service Experts Heating & Air Conditioning is my preferred Service Provider for HVAC and now Plumbing Services. The Service Experts' Standard is Prompt Responsiveness, Quality Brands, Professional Expertise and Value.Plumbing Professional Jacob (Jake) exercised a high-level of Professionalism & Customer Focus in responding to my inquiries about the purchase and install of a new Water Heater. Jake was attentive to my interests to maintain existing hot water capacity & improved unit performance, and presented viable options to consider. Jake had expert knowledge of his product line, and provided the assurance that the Unit's delivery of hot water will meet & exceed my expectations. Jake worked with efficiency during the install process without disruption or damage to the home. I was pleased with Jake's attention to detail as he confirmed the unit was fully operational and also that I understood both the functionality of its setting devices and its warranty.I offer a Strong Recommendation to make Service Experts Heating & Air Conditioning your 1st call for HVAC and Plumbing Services and, to special request Jacob (Jake) for delivery of Expert Plumbing Services. - LNHall [Service Date: 01/13/2022]
Billy provided great service and was very professional. My AC is fixed . Thank you Billy
Louis Mitchell
a year ago
Terry Gaines and Denzel Rias did a great jOb!
Corinne Dennis
9 months ago
Like to throw a shout out for the The service that I received today from Matt and Nick very considerate of my property very professional and informative great job
Mitch Themetalhead
6 years ago
My service technician, Nick Murphy, was an absolute professional and extremely knowledgeable. He quickly diagnosed the problem with our heater not working, tracked down the correct part, and came back and installed it all within a few hours. I would highly recommend using this company for all of your heating and cooling needs.
Gary Pittman
5 months ago
Billy & Aundrea did a very thorough & professional job inside & out.
Billy was awesome! He was extremely helpful and informative. We had maintenance on both our units and he was very professional and friendly!
Seth and Denzel were profession and timely. And fixed my compressor and got us up and running quickly. Great work! 10/10 recommend.
Stevie Dugger
5 months ago
Nick & Stephen was prompt and very professional with the job.
Khalil and Stephen took care of the maintenance very professional.
Rusty, Hoang, and Ramon were very professional and informative on any questions I had the work they did was very hot and I’m so glad we were able to the AC replaced and working in a timely mannerThanks Service Expers
Alex and Billy were great
Luke was very helpful and we request his services everytime. He also installed my vac unit
James Wright
4 months ago
Very courteous and professional. Answering all questions asked.
Billy was very nice and informative. It was very HOT and he worked very hard
They were awesome! Knowledgeable, honest and respectful. Cedric the service tech and Billy the salesman are truly an asset to your company. Thanks. We will use again for all our heating/cooling needs.
Billy and the team are very responsive and professional; I am very satisfied with the service!
Barbara Draffin
4 years ago
Nick and Ben were prompt, courteous and fixed my air conditioner. I have been a Service Experts customer for over 20 years. Would definitely recommend them for your heating and air needs.
patricia dupree
7 years ago
Jake Stafford, is a very intelligent young man and a very respectful man who did a very successful job to my air condition and I highly refer Him to anyone in my family and those who I know. Jake is a excellent worker and when to comes to my home He has a very beautiful attitude and treat me as very special customer. Thank you all for Hiring a very excellent employee for your Company. I am very please with His work
BILLY IS THE BEST!! Very professional, knowledgeable and professional. Service Experts was well represented. I will share my experience with friends and family.
I had to contact Service Experts because of a problem with the thermostat for our HVAC system. Everyone with whom I spoke was very understanding and was very willing to do whatever was needed to solve my problem. The technician that came to our home was friendly, knowledgeable and helpful. We have been customers of Service Experts since 2016. We regularly use them for service and maintenance and have always been very pleased with their professionalism, competence and responsiveness.
Jeffrey Kloek
7 years ago
My local crew led by Jake showed up right on time and really took care of us. We've been working with Service Experts for years and they have kept us in great shape without a single hiccup. Thanks!!
Jonathan Cooper
a year ago
Chris was very responsive and helpful. After other techs had to look at my furnace issue multiple times, Chris was able to diagnose the problem, order the part, and fix it very quickly. Can't recommend him enough!
Other technicians came out and could not solve the problem. Khalil Lee took the time to find the problem, made phone calls to find the right solution and went above and beyond to correct the problem with my HVAC. Superb technician!
Had a/c checkup done on 4/10/23 Excellent service provided by Billy and Cody. Very thorough and also gave me some great info on some service they had available. Recommend getting your HVAC services with Service Experts.
Lawanda Peeples
3 weeks ago
Billy and J W did maintenance was very please
Heath Johnson
5 years ago
Called and within 1 hour had Jake #317 at my door. Very professional and nice guy. Explained everything to me and showed me all the readings on his equipment. Signed up for service plan. Really great deal.
Excellent job. Beautiful machine. Installers Rusty, Hoang and Ramon were great!
Very good, prompt and professional service.
I have been using another provider. Not only were they expensive, they wanted to charge overtime if any part of the work was after 4 pm! At the end they messed up my appointment. Happy that I found Service Experts Heating and Air Conditioning!
Katherine McCarter
2 years ago
We love service experts‼️We called them in a desperate time of need after we got scammed by a so called friend and we’re left no working A/C in the middle of the hot Memphis summer. We called Service Experts and Billy came out and was so great and sensitive to our needs and worked out a plan for us to have a new A/C installed. He comes out every year to service our unit and to se how we are doing. He left such an impression on us and we are so grateful to have him as our service and sales guy. Thank you Billy and thank you service experts.Joann Hollenbach and daughter Katherine McCarter
Bonnie Jones
5 months ago
Billy did a great job! Thank you!
Kenneth Stalls
a year ago
Terry Gaines, Michael Rose and of course Jacob the Plumber who did my Tankless Installation did a wonderful job. I recommend their Service to any and everyone.
Timothy Hanson
3 years ago
Service Experts was referred to me by a friend and they did not disappoint. Alan Rose was super knowledgeable and got my blower motor replaced in about an hour. Right on time, and answered all my questions. I highly recommend Service Experts for any HVAC needs!!!!!
I have been with Service Experts for the past 5-6 years as they were the ones to install my new systems. I'm not one to normally leave reviews online, but I wanted to leave one here to specifically thank Terry Gaines for his wonderful customer service in helping to clarify what started off as a muddy situation. We had some hiccups with pricing on repairs post routine fall maintenance services this last go around, but Terry stepped in (even when the situation fell outside of his scope of responsibilities) and took the time to work with me and his boss to ensure clarification was brought to the situation at hand and that I was completely satisfied with the outcome. For Terry to go out of his way to do this for the customer is exemplary customer service. It's because of people like Terry that I will be sticking with Service Experts.
Susan Stewart
2 years ago
Big Shout out to Terry Gaines and Khalil Lee for excellent customer service! Very polite and courteous. I am a Satisfied customer for over 13 years! Highly recommend Service Experts!
My experience with Service Experts was a 10 out of 10. Their 2 team members , Ian and Dalton were top notched. They were professional , knowledgeable, and resolved my HVAC issues. They care about their job and they take care of the customers . I am looking forward to their next project that I will have for them soon.
J. Wilder
James Moseley
a month ago
This year, once again, Billy Hamilton was the Service Expert that completely serviced our ac . Very knowledgeable, thorough, answered all my questions. The best!
Terry did a great and awesome job! Give this young man a raise asap!
Great service by the technician Billy!
Jacob did a great job replacing the circuit board on our upstairs HVAC unit!
UPDATE: Alan Rose also did a great job working on our outdoor unit on March 30th, 2019. 5 stars!
Anissa Christian
a year ago
The service we receive is always exceptional. Denzel serviced our system with great care. Terry shared valuable information about future possibilities with our water heater system. Everything was done in a timely fashion and with excellence!
Billy took great care in servicing and cleaning my equipment. I appreciated the time he took to explain things to me and answer my questions. His was a job well done!
Suzanne Dickey
3 years ago
After several years of maintenance service from Service Experts, I have never been disappointed with this company. I have never encountered confusion on service days or no-shows. The technicians call about 30 minutes before arrival and are courteous and respectful. They are knowledgeable, skilled and offer thorough explanations regarding services rendered. My most recent service was given by technicians Khalil and Jonathan D. who gave exemplary service, mannerly presentation and friendly smiles. I highly recommend Service Experts for HVAC sales, maintenance and repair.
Catherine Bunker
a year ago
Austin and Jake were prompt, friendly, courteous, and knowledgeable. We greatly appreciated them working us into their schedule quickly and finding an excellent system that fit our budget. We will definitely be calling them for any future needs.
Paula Rush Payton
2 years ago
Courtavious Coleman and Terry Gaines were the Dynamic Duo. First of all they were extremely professional and respectful of me as a client and of my home. They explained my options thoroughly and efficiently with kindness and a since of humor. These qualities will definitely go in play as I ponder my decision for the future? TRULY 5 STARS!!! P. Rush
Great customer service! Alan, the technician, was very professional and knowledgeable. He called me and was on his way in less than an hour after I called Service Experts. He identified the problem with our AC unit in no time. He explained everything. Very happy with Service Experts.
George Scrivener
5 years ago
Your technician, Gregory, from the Bartlett, TN. office did a most informative, courteous and thorough Performance Inspection on our HVAC System during October of this year. We were very pleased with his visit.
Buck and Dee were here a few months ago and they did a fabulous job! And Jake was here today and also provided excellent service for all of my units. I really appreciate all of the efforts of the entire company to keep our units running well. Also just had Khalil and Denzell here this time and they were both very efficient and friendly. Happy to use this company with these men who care about good service!
Gary Hensley
8 months ago
Our tech, Dalton did a good job of explaining what he checked and what to watch for in the future.
Faranak tavakoli
a year ago
Tony is a young professional employee from this company. He is very polite and knows his job very well
Service Experts has been taking care of our AC and heating needs for 10+ years. They have the FRIENDLIEST techs and they always let you know when they're on their way. When we had an AC emergency a few years ago, their response time was phenomenal! They also have very reasonable prices!
I contacted Service Experts independently after unsatisfactory experiences with the contractors used through my home warranty. The service was prompt and professional! The technician, Jake, was very responsive and made sure that he explained everything going on with my system and how to use my new smart thermostat. I highly recommend them!!!
Billy Hamilton and Terry Gaines provided great customer service. They were extremely professional and knowledgeable about the services provided. I really appreciate that they explained and updated me on each step of the visit.
MAKE SURE YOU KNOW WHAT YOU ARE BUYING! Shame on us! The Advantage Program is only good for people who plan on dying in their home! We were 100% lied to by JUNIOR (yes real name). When I asked what would happen should we move. Oh that is a good thing, the program just transfers to them (truth) but not told of the consequences. When we used Service Experts we really had no intention of moving. Now there is a very real possibility that we will in a year. So either we have to convince the new homeowners to take on $250 plus per month payment, OR we have to buyout out the 18K, or include it in the purchase price of the home. DON'T get this on a new product unless you are never leaving. BUY an air conditioner, then use their low level cleaning and service program (if you choose to use them at all). This program takes away any freedom you may have if you need or want to move. Again - shame on us, and shame on Junior for not telling us the truth. He should have said - you should get this but do not plan on leaving. BAD PROGRAM and now a company that I will never use for anything else.
Lisa Phillips
4 months ago
Very thorough and informative.
Terry did a great job explaining my options.
Terry and Denzel came out to our house in a heat wave and fixed our ac. No one else could come out as quickly and replace the parts needed.
JW was thorough, efficient, and tidy. He plainly answered and explained my questions. Although it may seem trivial, he rolled up my water hose and wore shoe covers after being outside. These things matter.
Idalee Gieseler
a year ago
I like Tony was very he went though the whole process and explain to me thank you.
Frances Isaacs
4 months ago
Billy has been a great tec for us for over 15 years will keep using him. I don't have to worry about my unit he checks everything. Great Job Billy.
My mom, Janis, is the one who used the service but she does not have a Google account; here is her review below:The sales/service men Nick and Ian came out here on the first day to give my furnace it's yearly cleaning and check up. Nick took my blower assembly out and checked it throughly. In doing so, he discovered my gas furnace was leaking carbon monoxide and could not be repaired. They would have to cut gas off to my furnace. My outside compressor was old too and had repairs for the last three years. They explained the many ways I would benefit from replacing both and was absolutely correct. Ian sat down with me and explained my different options including pricing and payments until we found something that was a perfect fit. The installation team, Jake and Ramon came in a couple of days and installed whole complete new HVAC system They were very very professional and courteous. As they went along with the install they answered any questions I had. They knew exactly what they were doing, and had it installed and cleaned up in the timeframe promised. Nick came back after the install and did a duct cleaning. He is very friendly and did a fantastic job. Very thorough and cleaned up as he went along. Thanks Service Experts for hiring such great people. On time, courteous, knowledgable, thorough and efficient, leaving no mess. And yes competitive pricing and total protection for ten years. I would HIGHLY recommend Service Experts! :)
Lynn Hutchison
6 months ago
Awesome service, very impressed! Jake Green installed the tankless water heater and did a wonderful job! Also, Dalton installed UV light on the HVAC and it works great! Highly recommend the company for anything HVAC and WATER HEATER related, and the people and techs working it!!!!
Terry and Denzel were great. Fast and efficient!
Elise McKinnon
7 years ago
Well...the scheduling piece of this is never exactly as I would like, but the techs are TOP-NOTCH. Today, Jake visited for routine maintenance of our heater and he was extremely thorough but also efficient. We've been clients for years and are still pleased with the service.
Terry was very professional and everything was done in a timely manner
Billy and Tony were great, punctual and very thorough!
denise raffanti
a year ago
Billy the service tech service my air conditioner tune-up thoroughly he asked me if I had any questions and he was very courteous I give him a 10 amazing job
Allison Bright
4 years ago
I have really liked my experience with Service Masters! I was having some air conditioner issues and was able to get same day service. Nick, the service technician, was very professional and was able to fix my issue right on the spot. It was fast and affordable. Thank you!
Andrew Chaffin
a year ago
My technician Billy did very thorough job. Thanks!
Kawynia McDonald
2 years ago
Terry Gaines was awesome! Ask for him!
J.W. was excellent. The customer service was awesome. They came right out as soon as our air went out.
Alex and Matt did an excellent service and were very helpful and informative
Glenna Gilbreath
9 months ago
Nicholas came to check my system for the winter. He did a thorough check of the system and made one recommendation for preventative care. Steve also came and gave me information about a tankless system. They were both friendly and knowledgeable.
Robin Marberry
8 years ago
Nick came to service my parents' s AC. My father described him as being the nicest young man, very knowledgeable and professional. He was so impressed with the service that he signed up for the service contract, which he thought to be an exceptional value.
Jane Blankinship
5 years ago
I used this company to purchase a new heating system a year ago and they are very professional and very friendly. Service Experts is great about explaining any information and very easy to contact when needed. They are very punctual. Please think about using this company.
Eddie Ross 111
a year ago
The customer skills of making the customer feel comfortable is Terry Gaines personified.He explained Advantage in the best way possible.
Allison Hutchinson
a year ago
Called 6 days ago to have my unit looked at and most likely replaced. They were supposed to be there that day. Still haven't heard from them. Should be 0 stars.
Billy has serviced my unit for two years in a row and he has always been very professional, knowledgeable, and very friendly. My unit works like a charm.
My mom Bobbie Williams is happy in so thankful that I came out y'all did a very great job today thanks in we appreciate everything JR Sharp
Ky'Land Staten
a year ago
Terry Gaines and Denzel Rias came by and did the service maintenance and were very professional.
William Tuttle
4 months ago
Cody and Denzel were outstanding. Great service and information regarding our system.
Billy did the regular maintenance on my heat and air unit today. He was very prompt,friendly,and very knowledgeable.
Tiffany Harvey
a year ago
Excellent Job thanks to our service technician BILLY
Margaret Butler
2 years ago
Luke was very professional and did a great job.
We have been customers for years. Nick came out on a Saturday and quickly diagnosed the furnace problem. Although he didn't have the part on his truck, he phoned around to find another truck which carried the part, and the repair was made quickly. I really appreciate his courtesy, competence, and hustle.
Knowledgeable and friendly.
Billy was especially helpful and understandable.
Dalton and Alex were my service professionals. Could not ask for better service; very professional, thorough and friendly.
I'm greatly impressed with the service and put my faith in the company and Dalton and Alex!
Terry Gaines was very helpful and patient. He explained all the options thoroughly ! So glad I used him and service experts!
John Perkins
8 months ago
I called Ian and Denzell over to look at a heat issue. They identified the issue almost immediately and took almost no time to fix it. I would highly recommend them for any issue you have.
Allyn Johnson
2 years ago
The gentlemen , starting with Denzel, Terry, , Courtsvios.
They were professional, prompt, and very knowledgeable .
Than/them for me again!
Carl Stevenson
8 months ago
Denzel and Ian were great Technicians. They were well inform and have great personalities.
Terry and Denzel came to check system and quoted for new unit.
Excellent service
Kathleen Boccia
5 days ago
Mark arrived on time and completed a thorough tuneup of my AC. His friendly and professional demeanor reinforced why I have been a Service Expert customer for over 30 years!
Brian Prather
2 years ago
Terry Gaines and Denzel Rios were fantastic in helping us look at options for a replacement and a great company for yearly maintenance! Thanks guys!
Terry Gaines and Dalton Jones did awesome work. I am enjoying the Advantage Program!
This company is awesome! I called today and got a service appointment for the same day! Josh, the service technician, was friendly, professional and extremely knowledgeable. I'm so glad I found them!
Linda Christensen
11 months ago
Billy serviced and explained his work fully
Charlie Miller
a month ago
Alex and Jordan and Bryan did a wonderful job and didn't have any problems. Everybody was real nice about explaining what was wrong.
We recently moved to the Memphis area and contacted Service Experts for a complete system installation. Billy Hamilton, the service representative showed up on a Saturday afternoon on less than 24 hours notice to provide us a quote.Mr. Hamilton listened closely to the options were were interested in, made invaluable recommendations based on his extensive knowledge of the climate in Memphis and assessed our needs.The following Monday, we received a quote for 3 different and complete systems from which we could choose. We reviewed the quote against 3 others quotes we received and determined that Service Experts provided the best value for our money. I contacted Mr, Hamilton the day before Thanksgiving to inform him of our selection and to inquire as to when the installation could be scheduled as we had no HVAC in the house at all. He was able to schedule the installaton for the day after Thanksgiving. This kind of service is unheard in the area from which we relocated.The installation team arrived promptly Friday morning at 8:00am and by 2:00pm that afternoon we had a fully installed and operational HVAC system.Many thanks to Billy, the installation team, and to Service Experts for their professionalism. I highly recommend thier services to anyone in the Memphis area considering partial or complete residential HVAC services.
Michelle Dunavant
10 months ago
So nice to always have Billy out here who has been with us since 2010. He knows the system and is always on top of what needs to be done. Nick and Seth have both been here to help out. Having 5 systems it is so nice not to have to show where all The systems are located every time we get serviced. Thank you for your service and always keeping our units spic and span.
I feel like it is important to let folks know my experience with this company . . .Had a tech come out and inspect my air which wasn't working properly. He did not do a thorough evaluation of my system. Instead he pumped 400$ worth of freon into my system which leaked out within a week. I was left at square 1, with 400$ less. Even follow up technicians indicated that the freon was excessive.I felt that a refund was fair. After many weeks of trying to get help, leaving messages, waiting on callbacks . . . I had about had it. They only wanted to offer me a credit toward a whole new unit purchased from them, of course.I told them that I felt like it was fair to get a full refund and be able to choose where I take my business. At that point I knew where I wouldn't be taking my business. Who wants to feel like you have to battle with someone who you are paying hard earned money?They finally relented and gave me a partial refund, which took several more weeks to come through.This is probably an isolated incident. But, in my experience this company cared about one thing only . . . the bottom line. Not me or my family or even their own reputation. Just the $.
Billy and Seth were great! Very polite, professional, and knowledgeable. Would recommend, and will continue to use for our heating service and AC service.
Jody Shutzberg
2 years ago
We have been using Service Experts for years for HVAC service and new HVAC installation. They are always professional and their service is top notch. Terry Gaines and Denzel Rias were here for our yearly maintenance service and overall systems check and they are THE BEST! They are knowledgeable, efficient, and so nice to work with. I would highly recommend. Ask for them by name!
Austin and Mark came by and I am completely satisfied with the care the company provided me.
Darlene Mosley
4 months ago
Alex was very professional I enjoy talking to him
John Jeffrey Irwin
a year ago
Terry Gaines and Allan came over and educated us on the thermostat info.
Sherrel Johnson
11 months ago
08/22/22Billy gave new information about the unit that I have. Also a great salesman.Terry Gaines was very informative and knowledgeable about the pricing and installation.
Laurice Smith
2 months ago
Billy Hamilton did an excellent job. Very satisfied customer I am.
Jo Ann Knight
3 months ago
I am a long time customer of Service Experts Heating and Air and participate in their preventive maintenance program that offers semi annual check ups for my heat and air systems. This week my favorite tech, Billy Hamilton, came to check everything out. He is always prompt, friendly, experienced and knowledgeable. He has been with the company for many years and you can tell he loves his job. He’s the best!!! Thank you, Billy!
Elaine Hackler
7 months ago
Very good and helpful. They even changed a light bulb in my garage ceiling. I would use them again.
Bill and Matt showed up on time, did a professional job and also informed me about their new policy for annual services. Thanks guys and a job well done
Pharaoh Kham Re
2 years ago
Luke was very nice and very informative tech...
Nick, Dalton, and Khalil were awesome!!! They came out to look at our unit the very next morning after we called. Wound up having to replace the unit, but they were so nice and very knowledgeable about everything! I definitely recommend service experts and definitely recommend Nick, Dalton, and Khalil!!
Terry and Dalton did a great job!
Carl Stevenson
3 years ago
Great service and well knowledgeable about my A/C unit.
Chris Vetoulis
5 years ago
Nick #128 was friendly and fast and explained everything in detail, answering all of my questions before I had to ask!
A/C stopped working and needed it fixed ASAP. Courtavius Coleman, one of their service technicians, came and diagnosed the problem rapidly. He was extremely professional and got the job done quickly. He really saved us from the heat!
Sharon Richardson
5 years ago
Xavier (265-00511) was very courteous, helpful with my questions, efficient, and finished in a timely manner. He was kind and pleasant and I was fortunate to have him as my technician. ( He also used his shoe covers, which I greatly appreciated.) Excellent service!
Joseph Catrambone
6 years ago
Jake was extremely thorough and helpful during our first experience with Service Experts. I highly recommend this company. Fair and completely forthcoming on pricing.
Kimberly Baker
2 years ago
Courtavious Coleman - did excellent service
Terry Gaines
Terry and Denzel did a great job.
Taylor Settecerri
a year ago
Nick and Khalil were professional and efficient. Thank you!
Lonnie Glass
7 months ago
Our heat went out on the coldest night of the year so far. We called at midnight to see if we can get someone out for the next day. They were at our house at 8:30 the next day. Our service man was Matt. He was knowledgeable and had our heat working in 20 mins. We thank you, Matt for your service today and saving our Christmas.
Brittany Walker
a year ago
Terrance Gaines was the best ! He was punctual with his appointment and explained everything to me throughly ! Thank you Terrance !
Terry Gaines Denzel Rias GREAT SERVICE! Honest Consultation. ,
Rhea and Nick did a great job.👏
Melissa Garrett
5 years ago
From the call line to the technician, the service was fantastic! Friendly, helpful, and efficient - The time from call to arrival was phenomenal! I have never dealt with a faster repair company. They repaired my issue in less than 2 hours of me calling. The price was reasonable too! Highly recommend!!
Christopher Douglas
11 months ago
Billy does an excellent job
Jake Gaines was great! I felt like he gave me an honest quote for a new condenser & furnace. Would highly recommend this company.
Billy just did my semiannual service. Professional and friendly service as always.
Had these folks come out and check my A/C after it quit blowing cold air. The so called “technician” said my compressor was bad and I need a new unit. Then the con artist salesman showed up and tried to sell me a $8500 unit. So I googled my unit and it’s only $1080 brand new for everything. Then I got our a/c guy from work to come out and take a look and all the problem was a bad capacitor. 10 min later and $14 later I was back up and running!! BEWARE of these CROOKS!!!!
Christel Jeffcoats
8 months ago
Great service. Matt and Steve answered all of my questions, respectful of my home (and dog), and on time. Thanks!
Our technician Denzell Rías was knowledgeable,professional,, prompt and courteous. He took his time and worked on our issues until they were fixed. We could not have had a better experience! Thank you so much for your pride in your work.
7/2023: We had another inspection today and JW was top notch. He was courteous, thorough, and did a great job servicing our HVAC system! Five stars all around.2022: Billy came by for our annual service inspection. He was on time, very knowledgeable, professional and respectful of our home. I am very satisfied with the service we received!
On a hot, Saturday afternoon at 5pm in the afternoon my A/C went out. I called a couple of companies but Service Experts was the only one willing to come out on a weekend, the day before Father's day. Nick Murphy showed up from Service Experts about an hour later. Within an hour he had completely restored my A/C. He was very professional. I was so impressed that I signed up for their yearly maintenance program. I would highly recommend Service Experts.
The technician Denzel did an exceptional job diagnosing the problem with my HVAC and thoroughly ensured the problem was fixed before leaving my house. I highly recommend his expertise and professionalism; thank you!
Demeatrice (Flipping) Fifer
a year ago
Khalil and Billy were very professional, and courteous. They did an excellent job and they were a pleasure to work with.Satisfied Customer
Debbie Huddleston
7 months ago
Thank you to Billy and Cody who serviced my heating unit. They were friendly, professional, and made sure I was well informed. Excellent service.
Nick was awesome. He was knowledgeable, professional and friendly. I have been without heat for one of my units for 2 months and 3 technicians couldn't diagnose the problem. Nick fixed it in under and hour. I'm happy.
E & J Locksmithing
7 months ago
Billy was on time and completed the job. I did not have to wait around when I got things to do. Thanks Billy.
Alishia Marshall
a year ago
Terrance and Dalton came out. They kept me well informed of the time frame. They were both very professional; providing courtesy water. He showed me the equipment so I would be informed and know the parts when they talk about it. They also showed me potential problems to look out for in the future. I will recommend them each and everytime.
It’s July and the temperature is hitting mid 90’s every day. We noticed our AC was not cooling like it had in the past. We called Service Experts and Terry Gaines came out. He sat with us and explained our options. Turns out a new system was in order. Terry was very thorough in his explanation of our needs. He did the leg work to get us qualified for the Advantage Program and set up the install for next Monday. He’d a great representative for your company. He’s a keeper.
Michael Collie
a year ago
Terry Gaines, Dalton, Rusty, and Ramon came in clutch! We were in a time crunch and these guys executed on short notice. Very responsive and efficient group. Highly recommended
Excellent Services and very professional personnel.
Khalil and Terry has great customer service and experience, very helpful
Tracy Myles
11 months ago
Denzel and Ian came out and fixed my uv bulb kit ! Great service
Terry, Rusty and Ramone were wonderful! They did a great job installing a new unit and updating me on additional needs. They were friendly and professional Kudos on such fine employees! Give them a raise, good employess are hard to find in these days and times
Have had several ac installs done over the years and dealt with many techs. I have fixed ac units myself in the past along with doing flow calculations, return size, copper upgrades,etc. typically I have a good idea of what needs to be done.I had to work on install day which I hate doing as I like to be home.I have never given a 5 star review in my life but Josh (Josue)R#354 was great and deserves it. Before he even started the job, he called me at work and told me some things he found that needed to be done with the install. Everything he told me I already suspected as I had done all the calculations and looked at the unit specs. This is the first time I have used service experts but will not be the last, was extremely pleased with their installation work/team. They will definitely be my first bid in the future.If you are in Memphis do not hesitate to use service experts, if you can request your install man/team strongly recommend Josh (Josue)#354. Buck was also great #348.The best feeling after a job is feeling you can trust the man doing the work if you did not do it yourself. I feel this way and recommend this installation team without reservation.
Brenda Medler
2 years ago
Terry Gaines and Denzel Rias were awesome in their services. I've been with Service Experts 30 years and they are essential to the company.
Professional....great service...from Tony and khalil
Terry Gaines was excellent at explaining Advantage!
Nicholas Martin
a year ago
Terry Gaines and Billy Hamilton were very professional and they got me up and going again. I highly recommend if you are in need for a new system to ask for Terry Gaines.
Terry and Denzel came to look at our HVAC. We decided to get a new unit. They were on time and very professional and friendly.
Jordan Pidgeon
a year ago
Denzel and Terry came out this morning right on time and were so nice and helpful. My unit ended up needing more done to it than I realized, and they walked me through their process and what all I needed to get my air back on. And stay on! They were so patient w me in answering all my questions since I am clueless on anything related HVAC! Amazing guys!
Cody and Nick were very polite, helpful and respectful of us and our home. They seemed to work well together. They communicated, explained things well and cleaned up after themselves, behaving very professionally. We appreciate them and glad we got to meet them. Thanks Nick and Cody!
Phyllis Mikula
3 months ago
Billy Hamilton just finished my hvac tuneup and it couldn't have been smoother, faster, or more professional than a person could ever hope for. His knowledge about HVAC is outstanding and he is able to answer every question I asked. He is also very personable and a delight to deal with. I have been associated with Service Experts Memphis for many years and have always been happy with their service and personnel.
Billy was very professional and pleasant. He gave helpful advice about the condition of our equipment and what to expect during the upcoming year. He came earlier than originally planned, but called first to make sure that would be ok with us, which it was. Did an excellent job in performing our annual A/C maintenance check up.
Khalil was great he did an outstanding job. Was very polite and friendly.
Terry Gaines is a treat and very professional.
Great customer service today from Terry Gaines and Billy Hamilton!
Tony Shaw showed up on time and with a very polite and professional attitude. He is a real hard worker and someone I would be glad to do any HVAC maintenance or repair in our home.
Jake #317 came out when he said he would, got the parts he needed quickly, and had our AC running within 2hrs. He was knowledgable about our system even though it was an older one, and he explained to me what he was doing and why. Good service.
Pam Robertson
9 months ago
Billy did a great job. Very efficient!
Jake came to my house at 8 pm on New Years Eve and stayed for close to 3 hours working on my furnace so my 9 months pregnant wife didn’t have to go to bed cold. I would recommend this company to anyone who needed some work done. I could not be happier with the service we received.
Terry Gaines, Sales lead, & Courtavious Coleman, Service Tech, were communicatuve, professional & thorough.
Terry and Dalton were great! Got my A/C back up just as the TN heat came thru!
Devan Brittenum
7 years ago
I must commend the staff at Service Experts in Bartlett, TN. They will work with the customers until the job is completed perfectly. Trish, Dayne, Cedric, Buck and Chris worked continuously with me to make sure that my unit worked perfectly. They were courteous and professional. The staff went above board to help me with my Heating and Air condition unit. You are GREAT!!!1
If you EVER need HVAC installation this is the company for you!! Their sales consultant Khalil Lee gave OUTSTANDING customer service!! This young man is very knowledgeable and I can tell that he cares about his customers. This is why I had Service Experts to do my installation!!! Great customer service! Highly Recommend!!!!
Whitney Bailey
5 years ago
Great customer service, super friendly! Nick was so helpful in getting our AC fixed before we had bigger issues! He walked us through the process and explained everything so we didn’t feel like we were left in the dark on anything! We signed up for a service agreement and I couldn’t be happier we did!!
My experience with Service Experts began 6 years ago with a new heating and a/c system installation. Since then I have always received wonderful service be it from customer service or the maintenance crew. Of all my interactions I remember Jake's to be extraordinary. Jake is very personable, professional and thorough and it is a pleasure working with him. Overall, I am glad I made the right choice 6 years ago and I highly recommend Service Experts of Memphis.
Caitlin Anderson
a year ago
We had yet another great experience with Service Experts. Billy came out to check our system as part of our maintenance plan, and once again, we were so happy with our care. He communicated with us exactly what he checked and what adjustments we may need to make in the future. He went above and beyond to make sure we were ahead of any problems and heating/cooling efficiently without trying to sell us on anything. We’re confident on who to call when we have heat/AC issues.
Billy is great. Knowledgeable and does not mind explaining things to customer.
Billy did our AC maintenance on our system. Job well done.
Carol Bertsch
2 months ago
Billy did a great jobtoday. Very thorough and timely. He's great!
Denzel and Ian were great! Courteous timely and effecient!
Billy was very nice and knowledgeable of the services and products of Service Masters.
Billy was prompt and very courteous
We've been customers for six years and Service Experts has always done a good job for us. In this time, we've had several technicians come out and Nick is at the top of the list.He calls before coming, is very prompt and leaves our space clean. And he listens well and is always very professional. Nick is great to work with Nd Service Experts is fortunate to have him.
sis and bro gang
a year ago
Terry Gaines came out and answered all my questions and concerns about my HVAC and I was very pleased
Tina Williford
6 years ago
I called them for a second opinion and they were great. Billy and Jake took the time to verify all the issues with my current system and then gave several options to choose. I was very impressed with their communication and commitment to finding a solution.
Great first impression of this company. Service Tech Billy Hamilton came to my house and was so polite and cordial. He did a great job servicing the system properly. He listened to what I was asking for and met my needs. I later met Comfort Advisor Terry Gaines, who visited Billy onsite. Terry seemed to be very customer focused and was a pleasure to speak with. Can’t ask for much more.
Terry Gaines was awesome!
Service Experts came to do my maintenance Mr. Billy was my service technician Came in with mask on and foot coverings very professional took pictures of my furnaces and showed me what was wrong with them Mr Ian showed use the different options we had an gave us are pricing right there I am very pleased with there service an didn’t have to wait a week or two to have the work done came next day
Lisa Howard
11 months ago
Khalil and Terry were very informational with the service and my needs. They were both very patient with me and understanding. Great people.
Laren McCormack
a year ago
Have had an amazing experience with them everytime. Denzell stayed and made sure not only the issue was resolved, but that the cause would not return.
Fred Ankersen
6 months ago
William and Austin came this morning to replace a thermostat. They arrived on time, performed the repair, and answered all of my questions.
I would definitely recommend them.
ohuthinkuknowme
2 years ago
TERRY GAINES AND DENZEL RIAS ARE AWESOMENESS!
Barrie Humphries
2 years ago
Luke was professional, courteous and thorough. Fantastic service!
Fantastic job and very friendly people. Billy and Austin were knowledgeable and were accommodating and understanding of our house full of pets.
Khalil came and repaired my gas leak and did a very thorough job.
Darrin Windsor-Cummings
7 years ago
Best experience ever... Nick Murphy is outstanding! I can't imagine higher quality or more efficient service. Company answers 24 hours a day, and connects to a real person! Nick blew me away with his analysis and recommendations, and Service Experts is now the only number I'll call for any heating or A/C issues. Great job!
Jake did an excellent job and was extremely courteous and professional.
The tech who worked on my A/C units (Mark Key) did a great job getting my systems up and running in optimal condition. Peace of mind headed into the long, hot and humid Memphis summer.
Kenneth Gilmer
8 months ago
As usual the service was great. Showed up in the time frame as promised. Steve and Nick were very professional and informative. Why everyone doesn’t use this company is beside me!
Robert Stanton
11 months ago
Everyone I dealt with was very professional and courteous. Billy, the technician who came to my home, listened to my concerns and did a thorough job.
Everna Andrews
a year ago
On Friday, November 19, 2021 SEHAC Tech Billy was assigned to perform a winter tune up as part of our annual maintenance service agreement. He was ably assisted by Dalton. The job was two fold job performing a winter tune up on 11 units (i.e., . our church and three rental properties). The appointment time was scheduled in a window that range between 8 -10 a.m. . Billy arrived between 8:15 and 8:30 a.m. . Billy was the lead on the job he was very personable and professional. First he did a walk thru of the property before beginning the job to ensure that the work order reflected our needs and our expectations. It did and that was great because there was some confusion during the scheduling process regarding the agreement and its coverage. I was greatly pleased to see that all the units would be covered in this one visit. The job was completed completed in a timely and professional manner and both Tech were willing and ready to address any questions or concerns that I had.Now I can literary say WOOHOO because ALL of our units are now ready for winter thanks to Billy and Dalton..I have no problem in rating this job as a 5 star production. Thanks to Billy and Dalton.
Dianne Morgan
2 years ago
Luke was helpful and thorough in providing a maintenance check up on the HVAC system. He attended to the details and answered any questions I had.
Always excellent customer service!! Billy and Khalil very professional and knowledgeable. Satisfied customer for over 20 years.
benjamin starkey
11 months ago
Billy was fantastic, friendly, punctual, and overall very helpful! Will use this company and recommend him moving forward!
Terry Gaines stopped by to check on me after my Water Heater was installed. He is such an asset to the company!
Mario Bacchus
3 months ago
Alex and Matt where great 👍👍👍👍
Jerome Clark
4 months ago
Nick was great.
Gloria Robinson
7 years ago
I have used Service Experts for many years now; I get my unit serviced twice a year on the maintenance plan. The technicians are always courteous and knowledgeable. Jake was my tech this time, and he arrived exactly at noon. He was very forgiving of my dogs barking at him and didn't mind when one of them jumped up for petting (she normally doesn't do this to strangers; I was horrified). The service was excellent (as always)!
Terrence Smidt
a year ago
Our technician, Billy, was awesome. Did a fantastic job as always!
Robert Gordon
2 years ago
Luke & Seth gave great service. Very responsive
Tony Shaw did an excellent job with the Summer tune up of my 3 HVAC systems. He communicated his arrival time, was on time and efficient with his work. He also returned the water hose to its hanger (as he found it) and was a professional young man. Many thanks Service Experts.
I had my HVAC system maintenance work done by Billy, Tony and Seth. They did a fantastic job. They were very professional and courteous. They explained everything that was going on and were able to complete the work in a timely fashion. I would highly recommend Service Experts for any of your HVAC needs.
Terry and Denzel did an excellent job fixing our unit.
Billy came out & for a check up on the unit, very nice & professional, answered all of our questions & a big help!
Thelma Tomlin
5 years ago
Mark Keys was our technician. He did an excellent job detecting the problem to the air unit malfunctioning. After he found the problem and solved it, he explained it to my wife and myself.He gave a good detail picture of the problem. He was very good at his craft. Please don't let him go!
Victoria Bromley
5 years ago
Service Experts is a terrific company. With this incredibly hot summer we are having, my a/c went out and I didn't have a lot of hope of getting same day service. They sent out a technician within a couple of hours. Mark Key, #517, not only found the problem immediately, he waited in his van for close to an hour to make sure there was nothing else wrong. Excellent customer service from the company and Mark!
I recommend Service Experts because of the excellent service and quality work. The service technician Cedric Jones did a great job advising me on my unit and next steps.
Chris Drewery
5 years ago
Great service, hope to see Xavier on my next yearly maintenance check up..
Billy was very good about explaining what services were performed and what I needed to keep in mind in the future. Very respectful of my carpet and wore shoe covers which I appreciated. Professional job, thank you!
Billy did a fantastic job!!!!
Great service great experience start to finish from advice from Terry G. and Denzel to installation by Hoang Rusty and Ramon I was extremely satisfied will definitely call again
Gene Szymanski
11 months ago
Failure to communicate possible problems with installation
Mr. Billy is very nice and knowledgeable. I have been with this company for a long time. This is a great company for your air conditioner and heating needs. Excellent service Mr. Billy!!!
Jessica Lafferty
a year ago
Billy did an exceptional job and was extremely professional and kind - I would recommend again for sure!! Thanks for taking great care of cleaning our air condenser and checking out our units!
Terry Gaines was very professional and timely he was very helpful as well
Felicia Lewis
9 months ago
Billy the technician was thorough.
Painting with a Twist Olive Branch, MS
6 months ago
Nick & Charles arrived promptly and were very kind. They were professional and informed me of my commercial units needs.
Terry Gaines was awesome and professional!
Denzel and Khali did a great job.
Carlos Jackson
10 months ago
There service is always great.Always on time,and and knowable. Thank you.
Ashley Summers
5 years ago
Mark Key (#517) was outstanding! Arrived on time and was patient to see the issue. We've used many HVAC repair companies in the past and Service Experts has consistently been fantastic. Thanks!!
Kay Cunningham
4 months ago
Nick and Alex were great.
Terry Gaines explained the Advantage of the Advantage Program!
Billy did a great job today with our maintenance on the Lennox system.
Melanie Schild
8 months ago
Billy was through and did a great job.
Angela Blakely
a year ago
Yesterday we had our Spring check-up, and we were very glad that Billy Hamilton was assigned to the job. He has been our go to person for many years. Billy Hamilton and Khalil did a thorough checkup of our system and left us with various equipment tips. These two technicians are truly outstanding assets to Service Experts that has serviced our heating and A/C systems for many years.
Janice Freeman
9 months ago
I always have had great service. Billy Matt and Cody were very professional and thorough. I highly recommend them.
Mr. Billy was very friendly and knowledgeable. He was very patient and as expeditious as he could be in the intense heat.
Decoryre Hampton
2 months ago
Mark and Nick were very professional and knowledgeable. Will use again
Matt Taylor did a great job! He arrived on time and fixed our issue quickly!
Terrance Evans
4 years ago
Excellent service by Mark Key #517 on Sep 02
James Collins
6 years ago
Alan Rose did an outstanding job diagnosing a problem during an annual service call and made repairs very quickly.
Pamela McGan
5 months ago
maintenence today. Billy always does a excellent job. Very nice.
The whole team was amazing! Ian got everything setup and the ball rolling quick! Austin and Mark showed up right on time and were very professional throughout the whole instillation. I would definitely recommend this team to anyone looking!
Marilyn Meeks
5 years ago
Xavier W. #511 was very professional and knowledgeable.
Nancy Wilder
2 months ago
Alex and Dalton explained all needed repairs in easy to understand language. They were super polite and professional.
Logan Berry
10 months ago
Nick and Seth serviced my house and they were very kind, professional, and knowledgeable. Highly recommend this company
Christel Scholl
7 years ago
Josh R. is best tech EVER... He went above and beyond to be sure my air was working perfectly. I requested service after being hospitalized for a severe asthma attack... Thanks for all your help!!!
Divine Design
2 years ago
Terry Gaines and Khalil Lee came out and looked at my a/c unit in a very time efficient manner. They were knowledgeable and explained things to me in Lehmans terms. Would recommend
Elizabeth Cheston
a year ago
We have had many great experiences with this company. We recently had servicing done and they were top notch. Terry Gaines and Courtavious Coleman were outstanding people with great customer service. We could not have asked for a better experience. Thank you!
Billy Hamilton was the best service rep we have ever used. I highly recommend him!
Christopher Sullivan
2 months ago
Aundrea and Alex were great!
Billy did great. Very professional, experienced and answered all my questions.
Margaret Dean
2 years ago
Service Experts were at our home recently for our yearly service. Billy explained everything well and was very polite and helpful. I am so glad our neighbor recommended Service Experts!!
Matt and Ray provided excellent service and were very personable and polite.
Khalil and Denzel like the work they did they worked hard to get my system back up and running.
Phillip Kirlin
6 years ago
My landlady has a service contract through Service Experts. They do a tune-up every 6 months. Jake came today and he and his partner were very thorough and friendly. He went out of his way to explain an issue with a worn-out capacitor he found that was reading below its recommended value and suggested replacing it.
Miriam Harris
2 months ago
Service Experts has consistently provided amazing service and today was no different. Our technician, Markivious Ray, was kind, professional. patient, respectful, knowledgeable, and went above and beyond in providing quality service. Thank you for providing top notch service once again Service Experts! And we hope you realize what an amazing technician you have in Markivious.
Denzel and terry did a great job
Martha Patarroyo
a year ago
Denzell and Ian good service
Bradley Camp
3 months ago
Called up Service Experts to diagnose why our house wasn’t getting A/C. This was our 3rd company as the previous two seemingly didn’t want our business or have the time to correctly diagnose the issue.Ian and Denzel came out and spent a couple hours with us to fully understand our HVAC system. Eventually they figured out the issue and as of today we have working A/C. They both were great and I couldn’t recommend them more.
Willie Stewart
6 years ago
Very satisfied with the recent service performed by Service Technician Josh R., who responded to a late call and quickly determined the cause of my furnace failure. He performed a temporary repair to provide heat until the replacement part could be obtained and installed. Josh was professional, efficient and provided an explanation of the entire process. Josh even took time to play with my inquisitive Shih Tzu.
Hannah Drinkard
a month ago
Nick, Alex, and Bryan showed up and got the job done when my A/C went out in 90+ degree heat! Nick did an excellent job assessing my issue and fixing it right away, and he and Alex laid out all my options for repairs (what I absolutely needed, what I could wait on, but also giving me fair assessments for risk of waiting on any of the recommendations.) Alex let me know about all available savings options I could utilize towards current and future costs, spending time to go over pricing and explain procedure without being pushy at all. Bryan was training, but was an active participant and asked helpful questions that allowed me to learn and understand what the issue was as well as proper maintenance for the future integrity of my system, so I was glad he was there too! Thanks for getting me fixed up!
Lawrence Nowell
a year ago
Terry and Denzel delivered outstanding service. They are knowledgeable about our system and took the necessary time to verify their suspicions. In addition, they were very thorough in their comprehensive repair and follow up. They fully explained their initial ideas of the cause of the problem and kept us apprised of each step of their repair actions. At the conclusion of their visit, we were well informed and better educated about our system. Terry and Denzel are expert technicians and excellent ambassadors of Service Experts. We certainly appreciated their timely visit.
Mildred Mincy
2 weeks ago
Technician was prompt , friendly, professional, and very thorough.
He explained in detail the services performed and what was needed to
Keep my unit in peak condition. I neglected to include his name. Billy was my technician.
Nancy Mitchell
a year ago
Wm Hamilton, my Tech arrived on time and performed all services required on both the inside and outside equipment and kept me informed of his findings. This was the first maintenance visit since my new system was installed in Dec. 2021. Everything seems to be working properly. I have been pleased with this system. I have been doing business with this company for several years and have not ever been disappointed with the quality of their work. In addition, Tonya (in the office) was a delight and very helpful in the completion of this form!
I've been a customer of Service Experts for 18 years. They originally installed my current system at that time and I have had a service contract with them every since. Today my system stopped working and so I called and they came within a few hours (100 degree day). Ian and Nick addressed the issue that needed to be fixed (minor repair) and didn't focus their efforts on trying to sell me a new system. I know that mine is old and that I will need a new one in the next few years, but would prefer to replace it when it is beyond economical repair and not just because it's old. They understood that and addressed what needed to be done. I greatly appreciate them for doing that.
Tony was very professional and friendly. I highly recommend this service and this service expert.
My service technician, Tony Shaw, went above and beyond doing our maintenance on our air conditioning units. I would recommend this company highly. Their price was very reasonable too.
I came home from work at 7pm only to find my air conditioning was not working during the hottest time of the year in Memphis. My house was 90 degrees! I called a few companies and no one was willing to make an evening service call, most promised they would come sometime the next day, one even said they could be there in 2 days. I spoke to Dhane, the Manager, and he was very pleasant on the phone and assured me not to worry. He said he would get someone out there that evening, even if it meant 11pm. Around 9 pm Micheal (I think he goes by Allen) showed up to help. He was extremely professional, communicated with me throughout the entire process. He made sure I fully understood the issue and what he was going to do to fix it. He was very efficient and had me back up and running within no time. This was my first time using them. I feel they went above and beyond to assist me and because of that I will now be a customer for life. It's hard to find good honest companies that make their customers priority. I've already schedule my yearly maintenance tune up with them!
teresa jefferson
4 years ago
Allen was very good. I would recommend service expert to my friend and family. Allen was also very nice and helpful.
My experience was great. My AC UNIT was serviced. They were right on time as agreed. Billy and Terry know their job and does it with pride. Keep up the great work. I recommend Service Experts Memphis to anyone.
Kimberly Jones
4 years ago
The technicians told me our unit had a huge leak and was completely out of freon and it would take about 6 or 7 pounds at $248/lb. They also told me that the leak was so bad that even if they did recharge the system it would not last me the rest of the day. Then a sales expert came to my house and told me it would take over $2000 to replace the coil and recharge the system. Cannon Bros came out the same day, told me we only needed 2 lbs @ $50/lb. That was Wednesday and our air has been working great since then. Save yourself some money and call Cannon Bros instead.
Frederick Share
7 years ago
Nick came out to perform regular servicing. He was on time, courteous and very professional. The job was done well and on a timely manner. We have been using Service Experts for a long time and will continue to do so.
marilyn yeager
a year ago
Billy Hamilton and Terry Gaines came out to service my system. They were very professional and personable. They also helped me understand my new thermostat that was installed on Monday.
Billy did an amazing job. He went the extra mile to make sure that my system was working properly. He found a problem and called for a 2nd opinion which I think is a good idea.If I ever need service again they will send him back.Thank you
Excellent job done by Billy!
Tony did a excellent job on my tune up today. Will refer service experts.
Jordan and Alex were AWESOME!!
Emily Woodside
a year ago
Billy was wonderful! Very professional and knowledgeable.
Jake did a wonderful job fixing our old AC unit! Super personable and knowledgeable. He went above and beyond to get our AC working in a timely manner. I highly recommend Service Experts!
Doneisha Henderson
a year ago
Terry Gaines and Denzel Rias helped us out so much to get us back up and cooler!
Andrew Aldrich
4 years ago
They tried to sell me a system for $18-20k that only costs around 8k installed from a reputable company. Absolute scam.Worse, they wanted me to finance it on their maintenance plan that would cost $25-30k over 8 years and put a lien on the home. Ridiculous.Stay away.
Great service from Denzel Rias, he gave us great info and kept us very informed throughout the service.
Terry Gaines helped us get our new water heater & his knowledge was a great help...A+++
Great service. The technicians are always friendly and keep everything running smoothly. Cedric did a great job with some ductwork repair and regular maintenance. Thanks!
Alex and Nick did an excellent job servicing our units and letting us know about some issues we needed to address
Mark Key arrived promptly and quickly addressed my AC issue. He was professional and considerate of my time. Mark went above and beyond!
Beatrice Collins
a year ago
Terry Gaines was awesome in his explanation of Advantages program.
Matt Putnam
10 months ago
I worked with Terry Gaines and Nick Nelson when I moved into my new house a couple weeks ago. Nick found an issue with our AC capacitor and fixed it before it left us with a problem. Terry had use set up for a tankless water heater system (had one at the old house and loved it). These guys are awesome.
I use this company once and when I tried to use it again they had a bad attitude and full of confusion. I was out of a air condition for 8 days and a salesperson that I was dealing with too busy to help me. I will never use this company ever again, and will not tell people too use them. Go with someone else. And on that note, “they not the only air condition company in Memphis.
Phyllis Mashburn
10 months ago
Billy performed well for representing your company. Friendly and efficient.
Nick (our technician for today) was friendly, helpful, informative, and all around great! He went as far as to show me exactly what he was talking about on our unit, explain information about R20 units, and answer any/all of my questions in a professional manner. He kept in contact prior to his visit, so I knew what his lineup for the day looked like and when to expect him. He also wasn't bothered by my loud dogs (and most people are). Thanks Nick and Service Experts!!
Terry and Denzel came out the same day that our AC went out and fixed it quickly! They were very friendly and professional.
Definitely recommend Terry Gaines and Dalton Jones
Dr. Britney Elzey
11 months ago
Great company. I've always used them for my business a/c & heating. Very fast and informative. Today I had them come out at my home. Denzell was great. Professional and friendly. He explained everything that needed to be done before starting. I signed up for a membership today because of him and Seth.
Aundrea did a fantastic job! Thank you!
Austin and Mark, like the professionals they are, installed the units perfectly.
William Brower
2 years ago
Terry Gaines and Courtavious Colman were experts on servicing both of our AC units. Hope to have them back in the fall to service our heating units.
Sheena Batts
2 months ago
Billy was detailed and professional
Rylander Garrett
a year ago
Terry Gaines and Court were very professional, gentlemen like, on time, thorough and knowledgeable about the business. They were patient while answering all of my many questions. This was the initial visit.
The technician was prompt and courteous however,I feel I was over-charged for a repair performed Feb. 10th. The board which you did not list on receipt part # PCBBF112S was made in China and retails for under $50.00. While I understand you are in business to make a profit,10 times markup is excessive. When my wife asked for old part your tech said it had to be sent back to be rebuilt. China re-manufactures PCB boards? We have used their services several times in the past but I don' t think that will be possible going forward. I have contacted them twice but it appears the company does not deem my concerns important as they have yet to respond.
Terry Gaines & Courtavious Coleman were both informative and helpful! Fast service and provided us with a quote for a new water heater since ours is aging. We hope to work with again!
Nick and Ray, did a fast and efficient job on fixing my ac
Mr. Billy, Technician Came to my House to do my Annual AC Maintenance and did a Great Job of Informing me of the Condition of my AC Unit and Furnace.
any butterfly
4 months ago
Khalil Cody. Alex and Billy and Alex was great they took care of every way an expert should it was great working with them
Terry Gaines and Court did a great job. I highly recommend them.
Georgia Harris
2 years ago
Terry Gaines was excellent! Denzel Rias,Huang and Rusty did a great job and Terry Gaines came and checked on me.
Derek uofmtiger
a year ago
I just want to thank Billy for being professional and thorough with his service call today. He was a pleasure to work with.
Khalil Lee was our tech. He was awesome!!! He explained what the issues were, answered all our questions, very polite and courteous!! We would welcome Khalil back anytime. I highly recommend asking for Khalil to assist you.
I was so very impressed by Billy and Khalil! They were very professional, kind and thorough. They were very informative and helped me understand how things worked. I would really prefer that Billy and Khalil always be my service experts. I will recommend Service Experts to everyone I know! I am very comfortable in my home because of the quality of the system I purchased and the EXPERT Service they have shown me!!!
Walter Crawford
a month ago
Thanks Billy for the Awesome Job you did today on my air conditioning unit. Look forward to your next visit.
Evelyn Graham
6 months ago
Mr. Hamilton was excellent and very professional. He was dynamite!
My a/c went out at midnight so I called Service Experts and they sent out a technician at 8:00 the next morning. They changed a capacitor an had my house cooling down within an hour.
Technician Buck #348
Beyond happy with the expert service we received from Service Experts. Our AC died late on a Saturday evening at the height of a Memphis heat wave, and we were quickly melting into the carpet. Alan R. was at our house right when he said he'd be, and had our AC up and running within 15 minutes. He was knowledgeable, professional, fast, and cordial. Want more adjectives? Hand me that thesaurus. Alan's an AC stud. I want to have his HVAC babies.
marilyn Jones
4 months ago
Billy did good job
Billy and J. W. were excellent. They were so friendly and explained everything clearly. Billy has been out each time for seasonal maintenance and we really appreciate that and him for the time he puts into his work.
HelloWe finally had our summer tuneup done today. Steve #521 came to my house to complete this service. He was very professional and he explained any recommendations before he continued his assessment. I gave him a five star and would recommend him to anyone.
Billy always does an awesome job. He is very professional and take a great pride in his work. Billy did an excellent service at Mr. & Mrs. Fenwick's house. A+
Keith Rueter
3 months ago
Alex and Jordan did a great job.
Mr Billy is very professional,he knew and did his job very well.Thank you sir
Ronnie Haywood
10 months ago
Billy did a excellent joband Terry did an excellentjobinexplainingtheAdvantages plan.! 09 26 Excellent job as always preformed by Billy.
Kim Buchholz
6 months ago
We have been a Service Experts customer since 2001. They are the best! The technicians are always friendly and professional. They arrive on time and keep you informed. Highly recommend them!
Richard Tobias
a month ago
Billy and J.W. provided excellent service. They were exceptionally professional and personable. I felt I was in good hands and felt comfortable about the company they were representing.
Wow! I called their office and five minutes later a tech called saying he would be there in nine minutes! Jake was professional and really took the time to find our problem. Our machine had been leaking for at least a week and had ruined our floors. We thought it was the dishwasher, but thankfully Jake realized it was the drain pipe. We had a new AC unit put in today, and Tyrone and Rusty were punctual, professional, and courteous. I cannot say enough about how great everyone is at that company!
Russell Scheinberg
2 years ago
Technician was Billy. He was efficient and courteous. We have had a good experience with Service Experts for many years now.
Billy Joe Barron
5 months ago
Billy did our maintenance today
Mosha Williams
a year ago
Ian and Dalton called in the morning to let me know they were on the way. Dalton did maintenance on my AC unit. Ian explained in detail to me about my unit and freon necessity in the near future. Overall, my experience with these two was professional and that had great communication and provided amazing customer service.
Service tech Jake Stafford was very professional,
Knowledgeable and courteous. Will use him again.
Service Professional, Denzell Rias, represents the 'Guaranteed Expert Service' that is synonymous with the Service Experts' Brand. In my experience with Denzell, I observed him perform a battery of inspections to the AC unit and air flow system that exceeded my expectations. His attention to the critical operational components spoke to his focus & commitment to delivering an air quality to meet my desired comfort level. Mr. Rias insightfully addressed my questions regarding the functionality of the new unit, and provided product recommendations to address my interest in air purification As a Service Experts Customer of 15+ Years, I recommend, with high regards, Service Technician Denzell Rias.
Terry Gaines and Chris Allen came out to give a quote for new a system. They walked us through each step and made sure we understood what needed to be replaced and why. Very knowledgeable and personable.
Very pleased with the service. The technician, Denzel Rias, called to let me know he was on his way, arrived within the time he said to do my semi annual service. The Sales Consultant, Terry Gaines, thoroughly reviewed all my options for future repair/replacement/maintenance. Both were very polite and professional. I have been a customer for many years and expect to be for many more.
Nick and Terry were very knowledgeable of their work. Customer service was great .
William Rodgers
4 months ago
Billy has been our tec 2005 I had been very sick he went above and beyond to help me @ my wife after my heart attack thank you Billy for being a good man.staying with him.
I had an excellent experience with service tech ,Denzel Rias, who had been call for AC maintenances. He determined my unit needed to be replace. He advised me of possible options. He show concern for my situation and requested a salesman to call me .The salesman,Terry Gaines , called and came and sold me a replacement unit. He answered my questions and did his best to have unit replaced as soon as possible. He was very professional with making sure my new unit would work with what I have.
Billy came by for a pre-paid maintenance as part of their membership program, he showed up early and got to work immediately, did what he was supposed to do and a little more. Been calling these guys the last year since moving here and I plan on stickin' with these guys as the service is top notch.
Kathryn Fraley
a year ago
Terry Gaines was very friendly, knowledgeable answered all of my questions and was great with following up with my husband and I.
Cannot say enough about our service technicians, Nick and Alan, and their attention to detail, professional attitude and knowledge of their job. Maintaining our Advantage System is certainly important at this time of year, and we highly recommend them and their company.Dr John and Susan Ellis
Khalil was very professional and answered all my questions during the inspection and tune up on my AC system. I appreciate his knowledge and recommendations.
Antwane Maborn
a year ago
I had to give this review because of the excellent customer service I received from Terry Gaines. He was very professional and knowledgeable about my homes HVAC efficiency. The information he gave me was top notch resourceful. Based on his knowledge and showing me the resources to back his information I was convinced I was heading in the right direction. Thank you Terry/Service Experts for your timely and immediate response to my needs as a customer. I have to reiterate great customer service hands down.
These young men did an amazing job, Alan, Nick, and Seth! They were very knowledgeable, hard working, and didn’t quit until the job was done! Thank you!
Sterling Properties Group
5 months ago
Nick N. Came out right on time and fixed us right up! Great service tech!! Thank you!!
Noelle Kaufmann
9 months ago
Super helpful and great! Ian and Denzel were the best! Got the job done quickly and efficiently. They also noticed water in my collection tank for the water heater and informed me of possible issues. When the tank burst later in the day, I was able to call Ian immediately and they were able to help send someone else over to drain my tank. Matt was great! He explained to me the issues and helped me save my home from further water damage. Very friendly and thoughtful!UPDATE #2: Jake and Mark came by first thing this morning to install my new water tank. They were awesome! I could not be more satisfied with the entire process and helpfulness of the team.
Barbara Saunders
4 years ago
Alan Rose Tech #74, came to check the HVAC unit he is very thorough, polite, and knowledgeable. I would highly recommend Alan as a HVAC Technician.
Olivia Paul-Tullos
a week ago
Billy was prompt, polite, efficient, helpful.
TERRY Gaines and Court were very good and deserve a shout out. Court has always taken care of my unit. They both know their jobs well. I have been with this company more than 12 years and it's a great company to be with. Thanks again
Terry Gaines and Denzel were instrumental in explaining solutions to the problems I have been Having.
Richard wissenbach
8 months ago
Service experts did my service today . This This is the 4 time Billy did an excellent job , professional , on timr high quality devicethe Service Experts did my annual service yesterday. . They have done this the last 3 years and have demonstrated consistent professional work. Called and they scheduled within a weeks , on time and did a complete service on my air conditioners . Billy did the work and is extremely through and respectful in executing his job, I clear;y made the correct choice in selecting this providerRichard wissenbach
Vaibhav Garde
7 years ago
I have been happy with Service Experts' service and responsiveness over the past 1-2 years. I recently renewed my annual contract with them and added another HVAC system to it as well. They do a good job of servicing and explaining various things. We bought a Lennox system thru Costco via their tie-up with Service Experts some time back and have been very happy with it. Greg Robbins came and recently (July 2016) serviced our systems and it was a good experience.
Michael Leslie
2 years ago
Terry Gaines was excellent to work with: clear with the information and prompt to answer questions and move the work forward.
Hannah Igberaese
a year ago
I called at 4 in the morning and they came at about 10am. I had Mr.Terry Gaines and he was very handy & knowledgeable in what he does. He recommended I get a new system, which I am through the company.
Ann Reichling
7 years ago
Jake serviced our HVAC system on New Years eve - a basic system check up.
He was prompt , polite , professional , and thorough.
I'm very pleased with his service and will recommend Service Experts to friends .
Terry Gaines gave us a quote on a system. He is a fine young man!
Great service. Jake was professional and efficient.
Very professional and knowledgeable. Didn’t take a long time to figure out the problem. Technician Kahlil was on time and delivered great service.
Rusty was professional and provided quality service.
Billy arrived ON TIME for the seasonal maintenance. Billy was quick, efficient, and professional as he performed the seasonal task. Billy is quite knowledgeable about other options that are available for our 32 year old home's systems. Service Experts keeps our systems running smooth and efficient.
Excellent! Thomas Watkins came and fixed our toilet, it was a hefty issue but he did not leave until the repair was finished. He explained everything in great detail for my understanding and cleaned up afterwards, it was cleaner when he left then it was when he arrived. Amazing quick service that we will sure use again!
Steven Schaffer
5 years ago
My technician was very friendly knowledgeable on time and took care of completely updating my system I would definitely want to have him take care of me again he was Tech Xavier number 511
Jennifer Gordon
2 years ago
We had a great experience with Terry Gaines and Denzel Riaz today. They were very thorough, kind and professional. We highly recommend them and this company!
Marion Miller
2 years ago
Terry Gaines is very knowledgeable and explained the Advantage plan very well.
Christian Craine
a year ago
We had them come out and service our HVAC system due to some cooling issues. After a very detailed inspection, by the tech Terry Gaines, we found out we needed a new updated system. They offered very affordable repair options and we will have them installing our new system! Definitely recommend them to my family and friends .
Diane Hampton
4 years ago
After some issues with Service Experts in the last few weeks, I will say they are working to resolve the issue and I'm editing the previous review. When the GM was contacted, he was very apologetic and is working to get our problem resolved. Mistakes do happen, I recognize. Hoping to that we will get our furnace fixed tonight.
Brandon Pettes
6 years ago
We called ServiceExperts to have our new Nest Learning Thermostat installed. We had an excellent experience. Technician Jake was very professional and took the time to explain to us how to use our new device. We were also pleased that ServiceExperts worked on a Saturday to accommodate our busy schedules. We would certainly recommend their services!
Excellent, prompt, and professional service from Josh H. Our upstairs air went out at 7:00 pm on a Friday night. Josh was at out house within an hour and had it up and going within 30 minutes.
Arthur Hasenmueller
11 months ago
Great service. Very professional. Billy, the tech friendly and professional. We have been customers for more than 20 years. Have always received. outstanding service.
LaShaun RI mmm j hmm likeay
2 weeks ago
Billy did a wonderful job at my home and explained everything I needed to know so well... he's definitely the best at his job with a great attitude...
James Edwards
7 years ago
Dee came and serviced our unit today. He was polite, explained what was needed and very professional. Great Job!!!!!
Logan Cantrell
a year ago
Terry and Denzel explained the advantage program.
Morgan Nicole
4 years ago
Technician Jake #317 was excellent and very thorough. He was very knowledgeable and everything is up and working again! Thank you so much Jake!! 2 thumbs up!!
Carl kennedy
4 months ago
Andrea was great I look forward to working with him again
Frank Ransom Jr.
10 months ago
Billy provided excellent service today. And I would recommend him and service experts to any customer. Thanks so much for your outstanding service.
Arthur Phillips
a year ago
Service Technician, Billy did an excellent job and shared suggestions to keep my system up and operating efficiently.
Christopher MacLean
5 years ago
They send someone out ASAP and their technicians are extremely knowledgeable. They’ve helped us out more than once. Most recently Nick helped us out with a new thermostat when ours died. Recommended!
Matt was amazing - arrived on time, quickly got to work and was exceptional the entire time. We will definitely look forward to having him keep our unit going! Highly, highly recommend.
Brandon Jackson
a year ago
Dalton was great got me back up and house cooling down.
Eric Castiglia
5 months ago
Ian Rasmussen was very professional and informative when he explained all my heating and cooling needs. He walked me through my maintenance process and made it easy to understand.
Discovered a/c unit not operating on Saturday, July 21st. Service tech Jake, #317, arrived within 4 hours of calling service call center. Briefly discussed issue and Jake promptly found the problem and repair was completed. Great on time service, especially with the brutal summer heat we have been experiencing. Thank you!
Angela Tobias
2 years ago
Terry Gaines and Billy Hamilton were so professional and very friendly. They did a superb job. I highly recommend Service Experts Heating & Air Conditioning.
Denzel and Terry did my heating and maintenance.
Terrence Davis
5 years ago
Xavier was very professional and prompt when reporting to my residence........
Renee Cockrell
a month ago
Billy was out technician and he did a great job. We are extremely satisfied with his service. He was knowledgeable and answered all my questions. I highly recommend Billy , house owned by Horace & Katie Stanfield Misty Hill
MYZAEL KAL-EL Peterson
a year ago
Nick and Denzel little wonderful job explaining the issues and repairing my AC units. Give me a raise
Eugene Demetriou
6 years ago
This review covers just the customer care, technical knowledge, and technical proficiency of Alan Rose. Our downstairs air conditioning had quit cooling. When he came out (on last Saturday 9/17/16), he analyzed the problem very quickly and told me what he was going to do today (Monday 9/19).1. Order the new fan motor2. Install it.3. Check to make sure it worked correctly.To make a long story short, due to his efforts, the A/C was up and running before 11 am this morning.Thank you, Alan.Eugene Demetriou
Alisha Kiner
5 months ago
Denzel & Charles were were very informative when explaining my options and troubleshooting my unit today. Highly recommend them by name. Great company with excellent service.
Lindsey Bailey
9 months ago
A++++ My upstairs AC unit wouldn’t turn on, and less than 24 hours later, Denzel took care of it! He was in my house for 5 minutes and found the solution. Quick, affordable, and informative. Thank you so much, Denzel!
Denzel Rias is an excellent speaker! Terry Gaines is the Best Salesman ever! Ask for Him and about the Advantage Program!
Shea Leatherman
8 months ago
EXCELLENT SERVICE BY BILLY HAMILTON AND CHARLES ON DECEMBER 9, 2022
THANK YOU.
ALFRED WILLIAMS
5 months ago
The service team (2) were professional, well equipped and knowledgeable. Indeed service experts.
Jeanette Sanders
a year ago
Denzel did a very good job today thank you so much.
Dottie Moorehead
2 years ago
Service Experts has serviced my air/heating units for several years. They are punctual and professional in their work, especially Xavier W. who has serviced my units the last two visits. I would recommend Service Experts to anyone who wishes to maintain the integrity of their systems!
Tondra Taylor
11 months ago
Terry and Khalil they very nice and friendly to their customers and I highly recommend them
Alan Rose came and assessed the situation and worked diligently to correct our problem. Her was very courteous and knowledgeable.
AC went out on one of the hottest days of the year and a Sunday. Called Service Experts and Alan Rose came right out and had the unit running in 30 minutes. Thanks Alan for the great customer service!!
Rebecca Hudock
2 weeks ago
Nick N. was very helpful and professional would highly recommend!!
Terry Gainescame out promptly and was very helpful and polite. Great service.
Chantel Ragland
a year ago
Terry was very kind and informative in discussing advantage program. He is an asset to the company.
Larry Saulsberry
7 years ago
Buck #348, was an excellent technician. He was very professional and knowledgeable.
Chelsea Sherman
11 months ago
Our technician Billy was friendly and thorough.
Stephanie Trapp
a year ago
Terry Gaines was professional, fast and informative! Gave us clear options, answered all of our million questions and wasn’t pushy.
Billy and Matt came out to inspect our unit. They were very professional and provided answers to all of our questions.
Terry Gaines was very professional and explained their services very well.
Shoronda Monix
a year ago
Service Technician Denzel Riaz was very professional. He arrived and explained what services he would provide. Denzel also took the time to explain problem areas found during my scheduled preventive maintenance.Comfort Advisor Terry Gaines was also very professional. He presented me with the option of receiving additional service with the company without making me feel like the option was mandatory. His approach was calming and not as a 'push over'. His explanation of the benefits of the program was well explained.
Very nice young man named Dalton and his co -worker Terry came out and took very good care of me.
Luke was my service tech. He was professional and did a complete tune up. He made sure I was satisfied before he left.
Brandon Martin
a year ago
Terry Gaines is highly recommended by me if you need any new system!
Nick was my service guy. He was very professional and very nice. He did not waste any time and got it done. He is a quality employee!
Phillip Barker
2 years ago
I was having trouble with my AC unit and Terry Gaines and Austin Neff came out and were able to get me set up for a new unit. Both guys new their stuff and made me feel good about choosing Service Experts.
Jasmine Gibson
2 years ago
My husband and I have had this company for about a year now. We had a few issues in the past trying to get someone to come out. We finally contacted someone on yesterday and Mr.Terry Gaines showed up at our door step. I knew we were in good hands when we saw him. He came out before and did an amazing job, so the second time I saw him once again GREAT JOB!!!!!
Robert Pettigrew
2 years ago
MY central air unit was scheduled for routine maintenance for
18 May 2021. The Service Experts Technical and Service Expert Representative Mr. Billy Hamilton and Mr. Terry Gaines arrived in the time frame of schedule. They were very professional, informative, and friendly.
Laneta Poindexter
3 years ago
Have a Maint Contract. They check the system twice a year.
Today, Kalila and Junior performed the maintenance. Good job.
Today Greg came out to do routine maintenance on my H/AC units that were installed back in the fall. He provided excellent information and service, and was friendly, polite and helpful. I highly recommend this company. They do things right!
Terry Gaines was on time, professional and pleasant. Will recommend him to friends and neighbors as well. Thank you for your time and service .
Rachelle Taylor
6 years ago
My heat went out on the coldest day of the year! Luckily, Jake from Service Experts arrived an hour after I called for services. He quickly replaced my thermostat and explained my payment options. Within two hours my heat was back on and I spent less than $200!!
Our air went out about 9:00 p.m. I was sure that we would have a long hot night ahead of us. We called Service Experts and to our surprise, we were told someone would be out to help us. A young man named Jake called us shortly and told us he was on his way. He arrived at the house around 10:10 p.m. He found and fixed the problem in about 35 minutes. No extra charge for the late night call. I highly recommend Service Experts and will use them again whenever I have cooling or heating problems.
Billy with service experts is very professional he came in and accessed the problem and went straight to repair it and explained everything he did to get the repair it excellent job
Janet Anderson
a year ago
Terry Gaines and Billy Hamilton were exceptional and very thorough in their ability. I recommend them to anyone!
Meredith Gladney
a year ago
Seth and Billy need lunch on you!!!
o'danrick owens
10 months ago
Denzel and Ian came and save the day good job
Deborah Jones
7 years ago
Cedric did a thorough job in examine the furnace and and advising the current state of the furnace and working with Billy Who provided several options for new furnace and/or air conditioning. Great job. Looking forward to doing business with them.
Terrica Norris
a year ago
Tony did a great job on our maintenance today. I really recommend service experts.
Terry Gaines was the best!
Kimmelia Jones
a year ago
Terry Gaines did a very great job quoting us on a complete system!
Marta Kosacheva
9 months ago
Nick & Matt thanks for your visit today. You've done an awesome job. I feel that our HVAC is in professional and good hands. Service was fast and proper.
Cecilia Bryant
a year ago
Terry Gaines did a great job explaining the Advantage service Program!
Brenda Stalls
9 months ago
On time, politeness. Great guy !!! Nick
Terry Gaines did a phenomenal job explaining the best different options for my 2 units. He was on time knowledgeable and extremely professional. He was able to answer my questions efficiently. I trust his recommendations. When I get ready to make my decision I will use Terry Gaines and only him. He is a very good asset. I highly recommend this company and especially Terry.
Khalil was very professional and did his job in a timely manner. We appreciated his service. Thank you!
Xavier Ward came out when the city was shut down by ice & snow to do his job. I was amazed. I would not have expected that kind of dedication.
Warren Martin
5 years ago
Had work done on lower level AC and replaced upper level AC. Good company, professional techs, quality work. Pricing seemed high. Will use again
shequetta linzy
7 months ago
Dalton and Stephan were awesome and timely. Very professional. I would definitely recommend them.
Gabriela Mackiw
a year ago
The reason Service Experts has so many fantastic reviews is because their technicians and representatives are the best. They are very responsive and easy to communicate with. I recently had Billy and Khalil perform my routine maintenance and they were very professional and patient to walk me through my HVAC and water heater systems. I am a happy customer and if you're looking for an HVAC company in Memphis, definitely check them out.
Linda Thompson
4 months ago
Billy arrived on time, inquired about our system’s status, and clarified our contract status. He thoroughly examined and tested our HVAC system, and took photos of any irregularities he discovered. Our furnace is now equipped to deter “vegetation” growth, protecting our indoor air supply from contaminants.We are very satisfied with Billy’s attention to our HVAC system, and will continue our association with Service Experts.
We highly recommend this company to meet all your HVAC needs. Xavier was prompt, professional and courteous. We will not hestitate to call Service Experts Heating and Cooling in the future to service the heating and cooling units in our home.
Terry Gaines and Dalton came by in a timely manner, explained everything and where very helpful
Cullen Johnson
5 years ago
Mark Key #517 provided excellent customer service and went the extra mile to make sure we were serviced properly! He was very knowledgeable of our system!
Patrick McFadden
7 months ago
Billy and Cody did another great job servicing our system. We've loved the value and the convenience of the Advantage Program for years.
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