Best Equipment Repair in Baltimore MD

Great customer service and our new disposer works like a charm. Thanks Nick!

Chris7932 was timely, efficient and professional. Chris7932 is also an asset to your organization and very patient with his customers. Please promote him post haste! Thanks

A friend recommended this company to me and I used them once before and it was fine. This time I scheduled an appointment and the day and time came and went with no one showing up. I called and was told to send a text message only for that to go unreturned. I understand that things happen and sometimes appointments need to be rescheduled, but it would have been nice if someone treated me like a human being and let me know something instead of leaving me waiting for hours.

With Horizon we always receive excellent work, completive prices, and superb customer service. Joel explained what needed to be done to repair our toilet, and did so promptly. We do not use any other company for our plumbing needs.

The gentleman that showed up was nice enough but the quote was outrageous and the supervisor was horrible. He couldn't even tell me what their labor rate was. Will not ever use.

Prompt and professional, very friendly, Kareem and Mike your services were well appreciated, words can't began to express how greatful I am, heat heat heat, you guys are the BEST

Sam was simply OUTSTANDING!! Very professional and quick!! Thank you!!

KHAI DAL Service Tech #5748 was very professional when he provided the plumbing services I required. He explained to me the work that had to be done and the pricing. He also showed me the pricing index that the company uses to price particular jobs. He had to unclog a pipe in the upstairs bathroom leading from the toilet that was at least 15ft deep. He cleaned up the work space nicely when he finished. I would highly recommend him and the company to others.

These guys did a great, professional, and well priced job.

Fast and friendly service. Repeat customer. First place I call when I have a plumbing issue. Always very satisfied with the work they do.

Now these guys are pros! They found and fixed the problem in my house really quick. Thanks.

I had a very good experience with Jacob that left my sink drain working smoothly after a stubborn a blockage. Felt like I was working with a trusted professional the whole time.

Always a great service from AJ! Baltimore's best, and it shows!

Jeffrey and Malik were great-- Jeff was back after working in my home 7 years earlier! Great service-- thank you Jeff and Malik!Edited because I had to have a different company come out to address a bad smell coming from my faucet. I was told that Roto-Rooter doesn’t address smells when they were out to the house. The other plumbing company very quickly told me what the problem may be and that they could do the work to fix it.

My hot water heater went out on Thanksgiving. I called several places and struggled to find someone to come out especially without a huge fee. Dave was willing to come out and was at my house an hour later. He assessed and fixed the problem quickly and charged a reasonable price. I would definitely work with Dave again.

Don't expect much in the way of documentation or detail, let alone customer service. They inspected my pool for a leak as part of a home purchase and charged me $675 for the privilege. Diver was very professional and friendly and appeared to know his business (as was the receptionist). Unfortunately the report consisted of two brief paragraphs in the description field of the invoice. Wha? There was almost zero detail about the methods used and conclusions to be drawn from the entire process other than 'there are two leaks'. Essentially I was told what was already clear from standing poolside and looking down at the bricks placed over the drain in a primitive leak repair.

I contacted the owner in the hopes that I might get a little more detail and analysis. He would not take my calls. Too busy, I was told. Three weeks later I received a terse, combative email with a typed letter responding to my concerns. Referred to me as aggressive. Nope, not aggressive. Merely dissatisfied and hoping for reasonable value for my money. I had a home inspection for the same price and the report was incredibly thorough, detailed and professional. I now know exactly what parts of the home need my attention. Shame I can't say the same about the leak report. All it tells me is I need to be better at screening contractors. My receipt of shame.

To be fair, I did learn that the pool had no structural issues, which was one of my goals from the start. But I don't feel particularly confident in that conclusion given the shroud of secrecy regarding the testing methods (the dreaded proprietary excuse) and the vague language used to describe conditions. How hard is it to produce a real report with some actual detail and the occasional photo? I don't need War and Peace but something other than a glorified bill would be nice. The owner even refused to answer my question about an alleged leak at the pump. I'm told that 'a leak exists' is all I need to know. How big? How much water is leaking? I wouldn't know because they aren't saying. And is it too much to ask someone to pick up the phone and have a conversation? Apparently.

Unfortunately this is a niche industry and I couldn't find any other providers who weren't extremely busy. I'm reluctant to knock a business because my experience is a small sample size and this was possibly an aberration. This is someone's livelihood after all, and I want to be respectful of that. And if the owner had picked up the phone and/or seemed even remotely interested in satisfying a customer making a reasonable request I wouldn't have made a peep. But I feel ripped off and don't want anyone else to be subject to the same treatment.