Horizon Services - Air Conditioning, Plumbing & Heating

The technician was on time, very courteous and helped me to fully understand what happened to my faucet, and what he was doing to repair it. Much appreciated!

SCAM! SCAM! SCAM! This company is FRAUDULENT. I placed a call to them because my furnace wasn’t working properly, not broken but it simply wasn’t staying on long enough to heat my home properly (cut on/off after 3seconds). Two technicians came out, turned my furnace off and the technicians pretended to take pictures to “look for the problem”. They never turned the furnace back on to see what I had described. After taking pictures for 35minutes, they told me that because my furnace was 19 years old, I needed to purchase a new one. They said there’s a small crack that can “potentially” become dangerous and separation that could “potentially” cost lots of money. They asked if I had a husband or spouse that could help me with the cost of a new system and when I said no, they immediately contacted the company to forcefully set up a consultation for me to speak with someone about financing a entire new furnace. They gave me an estimate of $20,000. I kid you not, $20K for a FREAKIN furnace that wasn’t broken but simply not performing properly. They left my home and still never turned my furnace back on. At this time, my home was 66 degrees and I have two children here. They charged me $104 just for that visit WHICH THEY DID NOTHING. After crying my eyes out about the stress of possibly having to pay $20K, I decided to go on YouTube and see if I could figure it out on my own. I came across a video that said to try wiping off the burner sensor, so I did, and guess what IT FREAKIN WORKED! I was scammed out of $104 and bullied into consulting about a new system. I’m definitely going to contact the BBB regarding this company. Safe to say, thanks to me, my children and I are warm and safe for another night. To all single, unmarried women, please be cautious with companies like this because they pray on us in hopes to scare us into purchasing/financing really expensive equipment instead of actually helping us. I pray that this doesn’t happen to anyone else. Oh, and if they try to lie about anything in this review, I recorded the entire interactions. WORD FOR WORD!

The whole team worked so well together to install a new furnace for me. This is an investment for my house that provided the crew with work when everyone is a little on edge about the pandemic and it is one less worry for me. Their confidence in the product and backing everything with a 10 year warranty gave me the confidence that I made the right decision.

Horizion was very timely in arriving, diagnosing the problem and performing the work needed Technician Robert was very direct and honest about what needed to be done and what the costs were. Scheduling staff arr great and very flexible too! I will use Horizon again for any future home plumbing issues.

Apologies for the delay, as I realized I didn't leave a review when I swapped out my air filter! Nate was great - awesome service, answered all questions, super satisfied!

Kevin was professional and patient from the time he walked in the door, and also prompt. He was thorough when investigating my concerns, and provided feedback during the process. I felt comfortable and confident in Horizon Services; will use again if needed.

Service was good and professional for HVAC. However, they greatly over charge for parts off the truck. My compressor required a new capacitor 40/5uf 440V AC 50/60Hz. I was charged $421 for a $20 part. Afterwards, I bought 3 capacitors on Amazon for $68 total! So when that part goes out on my second compressor I will have parts on hand for future use instead of having to buy a $400 markup on their capacitor part in the truck. Recommend all home owners keep extra AC compressors on hand for that reason.Several days after this review was posted, I was contacted by a Horizon manager regarding this post. I was given a refund in the form of discounts amounting to $259.00, because I complained online about their exorbitant price for a $20 capacitor. When I asked the manager about their regular charge for HVAC capacitors, she confirmed that $421 is Horizon Services standard price for a capacitor and asked me to update this post with the discounts received.

Horizon was amazing and came out with an hour of me calling. Matt was extremely knowledgable and friendly. I’m so thankful he was able to fix my unit and I can sleep in the AC tonight!

The catastrophe of heat not working properly, what an ordeal! The service I received a few weeks ago from Horizon was far above my expectations Our Technician Sean(sp?), was quickly able to identify the problem with ease. The company has upfront pricing, which is much needed with all repairs. So kudos to Sean and the team at Horizon....

Dan, my technician from Horizon Services was just amazing. He arrived early, protected my property, came loaded with tons of information and serviced my a/c unit like a professional should. I will use them again and again.

Kevin was a wonderful technician. He was very knowledgeable and friendly. I would ask for him if you need any assistance.

The tech (Anthony) arrived on time and was knowledgable as well as courteous.He accessed my plumbing problems and knew what was needed.I was very pleased with the service. Thank you Anthony.

Summer check up om my air conditioner. The technician was very knowledgeable, explained everything he did and had me look at what he was doing and why.Very polite, well dressed, clean smelling and had a good sense of humor.He power washed the system. No one had never performed this in the past when performing the season check of our system. I was very pleased.Barbara

Shawn was very thorough in his inspection and identified areas of concern that led to us replacing our furnace

My HVAC Humidifier was leaking and I contacted Horizon Services based on their online reviews. The day before my appointment they contacted me to confirm the appointment and then called me just prior to the Technician arriving. Just before the HVAC Technician arrived, I was able to resolve the issue. Daniel Novak was the HVAC Technician and he was extremely professional. I explained that I was able to fix the issue and he offered to check everything to make sure there we no other issues. He also provided tips and insights to keep my HVAC and humidifier working properly. Dan Novak was great and I would definitely recommend Dan and Horizon Services. Because of my experience with Dan Novak, Horizon Services has a customer for life and I will be calling to request Dan for any future HVAC needs.

Larry was excellent very well behaved and absolutely professional

We’ve been Horizon clients for years. They’ve helped us with everything from our air conditioning to heating, plumbing, maintenance, water heater and garbage disposal. The service technicians are all professional, knowledgeable and friendly. Most importantly, their communication skills are excellent. We are always more informed and learn in the process, which gives us peace of mind. We are very happy with their services and will continue to call on Horizon for our household needs.

Tim & Matt have been awesome. Very informative and professional. Knowledgeable and quick to resolve my plumbing issues. Great Work! Would recommend to friends and family!

Matt, our HVAC Service Technician arrived as scheduled. He was clean, well dressed, personable, and professional. Explained what he was doing during the inspection and the problems he found in an easy to understand way. I would do business with Horizon Services in the future and recommend them without reservations.

Horizon is amazing!! I had a problem with my sump pump and Horizon was out to diagnose & fix the problem within an hour of my phone call! The technician was very knowledgeable, friendly, and professional. He gave me multiple options to choose from to solve the problem. Great guy and GREAT company!

Calvin treated our well water last week for bacteria and did a great job. He is punctual, explained the process thoroughly and answered all of our questions before/during and after the work was completed. I would highly recommend Horizon Services and Calvin in particular for any plumbing jobs at your home.

We have had a terrible experience with Horizon. I waited to post this in the hopes that our issues would be resolved by now. People make mistakes and I will always give someone the opportunity to correct it, but it's been over a month now. Our heat would not turn on back in early November. They sent a brand new inexperienced tech to look at our system. That did not go well. After a 2nd tech came out, they determined we would need a new boiler. They got to our house at 7AM for install. At 11PM they still were not finished and I needed to get up for work the next morning, so we asked them to please wrap up and leave - just make sure we at least have hot water in the morning. The heat was only working on 2 out of 3 floors in our house when they left. No one called to follow up or send someone back out to double check everything. They left a mess in our basement. Melted metal pieces and spilled oil stains all over the carpet. My basement currently still wreaks of oil and this is where I do my laundry. We called the office several times and they kept saying someone would call us back. We reached out to our sales rep who answered immediately. We sent him the pictures of the carpet in our basement. We finally heard back from a customer service rep. They sent a tech back out to get the heat working properly on all floors. The customer service rep said he hadn't received the pictures from our sales rep and asked us to send them to him. Annoying that they don't communicate with one another, but fine, we sent the pictures again. He said he would schedule a contractor to come out and replace the carpet in the basement. Which is great, but also a huge inconvenience since we'll have to move everything out of our basemenet in order for the carpet to be replaced. Nothing else was offered to us after everything we've experienced. My husband sent several emails following up on the carpet replacement but no response. A random person from the office called us today and said they have been trying to reach us. We have received no emails or phone calls/voicemails until today. Overall extremely poor communication and customer service. I hope they will be able to resolve this for us soon.

I called Horizon Serviced because I wanted to get a quote to replace the toilets. Brandon was the plumber who came out and he was kind, courteous, professional, walked me through everything and answered all of my questions. I would definitely like Brandon to come back to replace the remaining two toilets in my house when the time comes!Brandon gets 5 stars, but I put only a 4 overall because they're a bit on the pricey side, however, I know plumbing in general is expensive (I had a bit of a sticker shot when I saw the cost yesterday!). I will still be using them again!

I am very pleased with the services and technical educations that I received from Mr. Carl Robinson, the Horizon technician. He serviced and helped me to learn about the AC, Heater and the dehumidifier. He made a list of the future possible problems and prioritized these problems in order to know and get ready for them that, I am grateful for that. I am looking forward to seeing him for the future services.

I filled out a request to have someone look at our outdated, inefficient heating system and they sent an AC repair tech who was there to do a job we didn't ask for and had the worst attitude. They then tried to charge me for their mistake and the best part is, I still didn't get an answer about my heating system.

AC out for 2 weeks (90 degree heat) while i was waiting for another company to come. Other company (i usually use) told me they could not come out till 7/14! Saw Horizon trucks in the neighborhood and decided to call and see if they could come sooner. They came out the next day! Joshua was able to diagnose the problem right away and replaced the worn out part. AC working great now. Will be using Horizon Services from now on.

The service tech came said he would do everything that we needed he fixed the leaking faucets we had all except the bathtub faucet. He couldn't get the faucet off to fix the drip told us he would be back to fix haven't heard from him. The fixture in the tub is now losing its finish my husband sent a picture to horizon still haven't heard from them Horizon contacted us today and r coming Wednesday to fix the problem I will keep u posted they came and replaced the tub drain

Very disappointed with the company. Came to my home to fix a problem... 48 hours later problem hasn't been fixed, therefore still no heat.Called first thing in the am to have the problem remedied and they're telling me to wait a minimum of 24 hours to have a technician to come check the issue.It's 10 degrees outside - Absolutely unacceptable service for a customer.If a company is supposed to provide emergency services, then they shouldn't expect you to wait 24 hours when the weather is below freezing. If they are unable to provide a service that they promise, then they should refer you to another company - try to accommodate the customer in an emergency situation. Not have Crystal, the scheduler, tell me on the phone that anyone who calls in today, whether they have heat or not, will have to wait until tomorrow for service. WHAT?!?!? You're a heating repair company.... why am I, or anyone else, waiting until tomorrow.If I were able to give ZERO stars, I would. Go with another company, don't waste your time and money with Horizon.

Our tech Matthew did an amazing job and was extremely helpful. I would have him come back out anytime we have issues.

Great experience all around. I had a full replacement of my heat pump and blower. They were quick with scheduling and explained the entire process before they started. Technicians were very professional and knowledgeable. They did an excellent job.

First time using Horizon and we were very impressed. Quick to send a technician out even though it was not an emergency. Our technician Shawn was extremely personable, proficient and quick to address the issue and service our equipment. We will happily use Horizon again and refer to our friends and family.

My technician, Michael, was arrived on time and was professional and pleasant. Very respectable. He was very thorough, explaining every step of the process. He took his time and did an excellent job. Outstanding service by him and the company.

Yonas communicated what he was doing, why he was doing it, showed us issues utilizing the scope/camera, and made genuine recommendations leading to our decision. Fabulous service technician.

The technician that came out to replace our water heater every very professional, accommodating and very thorough with getting the job done. I would highly recommend this company and technician to do any plumbing work in your home.

James came out to the house to fix a major leak. Very professional and nice. Also the price was very reasonable on a Sunday. I saved the number in my phone.

John M. Came out and did an amazing job getting our AC system back up and running. He was very professional and made sure to give us some advice to help maintain the longevity of our system. Thanks John

Josue was very personable, respectful and knowledgeable. He took his time and explained everything he was doing (and why). Will definitely request him personally for future services.

I must say that the service technician (Larry ?) did an amazing job not only reconfiguring my Nest thermostat to the heat mode, but he also made it possible that the AC mode worked as well!! I have had four other HVAC technicians (and one was also from Horizon!) to my home over the past year+ to try to see if it was even possible, and NO ONE could figure it out until Larry visited and made it happen and he did it in no time at all! Wow! I am very happy with his service and I would highly recommend him to my friends and family. Thank you again!!

Andres was very professional. He worked really hard to get our heat back on because he knew we had a young child. We highly recommend this technician and company.

My AC randomly went out and Horizon services got someone out the same day to diagnose and advise on repair. Repair happened within 2 days and our technician Gavin was friend, information and thorough.

Dave is very professional and knowledgeable. He and Matt did an excellent job! Thank you Horizon!

Andres was courtesy, professional, and knowledgeable. He went above and beyond to address all of my heating and duct work concerns. I would recommend Horizon and Andres for future HVAC issues.

Installed New water heater. Great service. Very prompt, pleasant and careful. Overall all services we've received from Horizon have been excellent

Our technician (Shawn) was professional, prompt & communicated clearly what the issue was and the options to resolve it. Once we committed to getting the work done he completed it thoroughly. If we ever needed service again I'd definitely request him specifically.

I have had a service contract with Horizon for the past couple years and they have never failed me. Today a young tech named Bacary came to tune up my a/c system and this guy was awesome! I'm 72 and have had a couple a/c tune ups -but none more thorough than today. He was polite, professional and extremely tidy, clean-cut and very knowledgeable. He explained to me every procedure and answered all my questions. Most impressive is how he spoke so highly of Horizon and stated he was proud to represent such a good company. Not many young people feel that way, today. That speaks volumes for Horizon!

They arrived on time and worked diligently to get our new gas furnace installed. When they finished they cleaned up, leaving the area cleaner than it had been. The whole process from calling and having someone come out to the final install was a pleasant and effective experience!

Gavin was the tech that responded to a clogged drainage line. Fixed it promptly and communicated effectively. Would recommend.

The Horizon people who worked with me were professional, pleasant and absolutely knew what they were doing. This includes everyone I spoke to from my first call through to the completion of the AC installation. I have called on Horizon before and will definitely use them again for whatever project needs their kind of expertise in the future.

Arrived within hours of my call for help. Tim was friendly and knowledgable. He explained the problem and solution with patience and kindness. Thank you Tim.

Mr. Whitley, plumbing technician, performed his duties in an exemplary manner. He was knowledgeable and professional. Horizon has a dedicated customer for all my plumbing needs, thanks to Mr. Whitley.

Horizon services does a thorough job informing us about cleanings needed, what needs to be done now, what can be done later, & how our system has been performing. They are always, punctual, polite, & patient. It is a wonderful perk that they offer Saturday and Sunday hours.We had a plumbing issue & Horizon Servicescame out quickly to assess & repair the toilet. The technician was very polite & very knowledgeable. Once again, Horizon Services didn’t disappoint me.

Shawn was on time, professional, and provided excellent service in diagnosing my heating problems and offering solutions.

Tech was very friendly, professional, knowledgeable and efficient.

Excellent service! Mr. John W. handled it professionally. He informed us about the reason why our electric bill is sky rocketing. Our unit is installed more than a year now and we are getting high bills because of the problem. Now he fixed it, we will see if this will happen again for the months and years to come.

Interacted with two technicians from Horizon Services. We are very pleased with both technicians. Very professional and knowledgeable. They are here to help you to solve the problem you have. Would recommend them

Horizon Services (Baltimore) gave us an estimated time of arrival and they were there within the time frame promised. Our service tech Daryl was very friendly and professional. It turned out that our issue isn’t something Horizon handles, but Daryl took the time to explain what we needed to help us understand how to proceed from here. Will definitely call Horizon Services again for future needs.

I wish google come up with -ve stars for businesses like this!After 5-6 visits by Horizon’s different techs recommend different troubleshooting which cost me almost about $1500 (including replacing roll out switch) and my google nest thermostat has the same error message, ‘no power to R’These techs do not know anything about dampers (one tech told me, I heard it for the first time) & they cannot rectify the problem with my HVAC tripping rollout switch.They could not figure out why my HVAC is overheating and tripping the rollout switch!Now, I requested to talk to the manager when I call and I never received a call from the manager named Carl!! I had a few conversations with their help desk and asked them to have their manager call me back, NO RESPONSE!!!I think they DO NOT care about the trouble you are going through and just care about money!! WORST SERVICE EVER

Quick response and problem diagnosis. Upfront about costs. Joshua R. was very professional.

Just used Horizon today! Tyrone and his crew were fantastic! Very professional; ensured he went over everything and answered all questions; very kind! Was able to get my HVAC problem diagnosed and fully solved in a matter of 3 business days which took a lot of worry off my plate! Would highly recommend Horizon; the entire team from start-to-finish showed a lot of care and professionalism!

I will never use horizon again. They wanted to charge me 400.00 dollars for a 30.00 part. Plus the 98.00 for coming out. Once I spoke with the technician about the outrageous cost for the part, he asked what I thought I should be paying. As I told him I have no problem paying but it should be a fair and honest price.My bill went from $500.00 to 200.00. How many more people are they ripping off?

Friendly, Courteous and knowledgeable technician came and did the repair in a timely manner. He also came already had the part in his vehicle.

Ron of Horizon Services is a phenomenal plumber. He's knowledgeable, cleans up after himself, and is very careful in what he is working around.

I'm absolutely over the moon about my experience! Matt was very knowledgeable and communicative about everything that he was doing. He managed to get things back in running order with no muss or fuss. Didn't try to up sell me or anything. I normally try to do business with local contractors but I am very satisfied with dealing with a bigger business such as yours that still has that personal touch.. From the first phone call to the repair everything was top notch. Thanks so much!

In this area getting from one job to another can be a challenge! We were notified of his arrival time and on time was what they said. Everything went smoothly in getting job done and questions answered.

Shawn Monroe did a fantastic job for us. He was prompt, thorough and very knowledgable. I will gladly use him again for any future repairs.

Mr. Parnell was a fantastic plumber, he was thorough and his work was impeccable! If the need arises, I will be requesting Mr. Parnell the next time!

I have had both HVAC units, my hot water heater and my well pump replaced by Horizon Services. Every time, they have been professional, on time, quick to respond and worth every penny! I highly recommend Horizon Services for your plumbing, electrical and HVAC needs!

I have used Horizon services on multiple occasions. They are always knowledgeable, fast, friendly and honest. I have never had a bad experience. If you want great plumbing and HVAC service call them today.

Shawn was a very professional Tech to deal with. I would highly recommend Horizon Services because of the great work Shawn did.Thank you

We had our AC unit service done by Cliff. Great experience. Showed up early and was very professional and answered all of my questions. Completed the service quickly and thoroughly.Thanks Cliff for the great service.

I am in the process of a first floor remodeling project where all the internal walls were removed or cut back, the plumbing in the walls, ice box water line and gas line needed to moved. Kevin G. was the guy for the job. He used his experience to relocate the sink, dishwasher to the island, moved plumbing, gas and ice box water line. It was a tough job, but Kevin G. got it done in a timely manner. He was polite, pleasant and always had a smile on face. His many work areas were always kept clean. I would definitely use Horizon on future projects because of Kevin.

The technician John is always helpful and courteous and does a thorough job.

Anthony was very pleasant and helpful repaired my leaking pipe after going and getting the part in good time .Would use Horizon again if I have any problems .as this is the second time they have helped us .

Clifford was great, talked through everything he was doing with my AC systems. I have already recommended him and Horizon Services to my work colleagues. He is also dog friendly, which made Bella and Finn very happy.

Had my heating tune up completed by Bacary and he was on time, courteous, and informative. Would recommended Horizon to my friends and family.

Nate and his trainee were both very respectful and knowledgeable. They were on time, their appearance was neat and explained everything in great detail. Will definitely use again.

Matt and Mesfin were on time and very professional and personable. They did a thorough safety inspection and tune up and were very clear with their findings and recommendations. I highly recommend them.

I called and asked to have a dishwasher installed. I was told they could not give me an estimate over the phone. It would cost $89 for the technician to come out to give me an estimate for the work. I agreed. The technician looked at the job (remove the old dishwasher and install the new dishwasher. He did not have to haul the old one away.) He said he would have to call his office for a quote. When he returned he said the install for the new dishwasher would be fourteen fifty. I asked did he mean one thousand four hundred fifty. He said yes. Then he explained that it would cost $500 to remove the old dishwasher. I had no words to respond. Finally I asked, It will cost $1900 to take out the old and put in the new dishwasher. He said yes. I declined the offer. I suspect that was the goal all along. Instead of Horizon declining the job, they priced it so outrageously that no one would accept it. And they still get their $89. So I spent $89 to be told it would cost $1900 to make the dishwasher swap. Other plumbers told me upfront that they don't do dishwashers which also meant they did not get the $89. I will not ever call them again.

HOMEOWNERS BEWARE. We have had Horizon come out twice to check our HVAC system, and both times the appointment ended with the technicians convincing us we had to replace the entire system. Fortunately, both times we got second opinions: the first time it just needed a top off of the freon, and the leak was not bad enough to warrant a system replacement. They were also going to charge us $250/lb for the refill. The company we got a second opinion from charged us around $100/lb.The second time we had them out was just yesterday as a free maintenance check which came with the service plan we had with them. During that call, the technician told us our compressor was broken and the whole system needed to be replaced. We had not had any issues with the system, but the technician told us it was not worth fixing. A technician from another company came out today for a second opinion and showed us we only needed a new capacitor, which was very reasonably priced.The technicians we have met with have been very friendly but are very definitely salespeople trying to sell you something you don't need. We were told by the first Horizon technician that a full system replacement will be somewhere between $12k and $25k. We were later told by other HVAC companies that that price was outrageously expensive. We will not be using Horizon again, and I recommend you look elsewhere for HVAC services. Horizon's business practices are clearly predatory and looking to make a buck off of people who don't understand these systems. I wouldn't trust them.

I would highly recommend Horizon Services and in particular Robert Whitley. My Water Heater went up today and I am so glad I called Horizon Services. I found Robert professional and very thorough. Thank you Horizon Services and Robert on a job well done!

Mr. Antwarren Snell, the technician you dispatched was very thorough and took the time to explain what he was doing at a high level as he worked. I had asked some fairly technical questions about the HVAC control systems. He did a great job restoring our old unit to service. We have decided to replace the older unit and have moved forward with Horizon for the installation and future service. Mr Snell's high level of professionalism and knowledge was a major factor in our making the decision to go with Horizon.

Andres Hoyos was our service technician on our 5/1 call and he did an excellent job! After replacing the blower motor in our furnace (which was leaking oil) he tested the A/C and discovered the compressor fan motor on the outside unit was not working. After troubleshooting the motor which included replacing the boost capacitor we concluded the motor had failed (it was 12 years old) and needed replacement. He had to order the motor since it was not in stock. He returned on Wednesday 5/6 in the pouring rain to install the new motor. The replacement motor was also defective (spinning at very low rpm) so he had to call Carrier to find us another motor. After they gave him the runaround on the motors availability he drove all the way to Gaithersburg to pick it up. After returning he installed the new motor (once again, in a driving rain) and the repair was complete. He literally went the extra mile for us and treated us like a family member. We are very grateful for his efforts. I hope Horizon realizes what a great technician and person they have working for them. Thank you Andres!

I was very happy with the service Andres provided. I am glad I went with Horizon. I will recommend them in the future.

Always courteous always on time, I've dealt with at least 5 different service guys over the few years and they are all from the same mold. Fantastic. It is obvious when a business wants to be excellent and not just pretend they are. A++++

Very over priced. I had a new ring and bolts placed on one toilet and was charged $397 plus the service fee of $49.50 for 30 minutes worth of work. When I asked for an explanation of why it cost so much I was told I was paying for everyone In the company. I would not recommend them or use them again.

Shaun and Chuck were great at what they do. They found the problem asap and got our heat back on rite away. And without costing us a ton of money. Very good service and definitely would recommend to others.

Shaun arrived early in the timeframe we were given. He was courteous and neatly attired. He put on covers fir his shoes and then went to work. He was quick and very efficient. We are happy

Joel was amazing. He’s very knowledgeable and courteous. He turned a bad event into a positive experience. Will request him for all my plumbing needs

Today I had the pleasure of having Kevin G come to my home to assist me with my hot water heater. He was very informative, very knowledgeable, made sure I understood everything & provided me with options as I move forward. I will definitely be using Horizon again and would recommend them to anyone.

Larry was great and fixed my issues quickly

Got this new heating and cooling system put in less than one month ago. I've had nothing but problems. Spent $11,208.00 with this company stating they have been in business for over 40 years. For 4 days straight after installation which took 3 PROFESSIONALS over 11 hours to install, the thermostat would not respond to the temperature I was trying to set it to. Woke up every morning with the temperature being at 57 chilling degrees. So in the summer, I had to put the heat on to bring the temperature up to where the kids and I were not freezing. A technician came out at midnight after 4 days of hell, spent over 2 hours and could not fix the problem, so he shut the system down. The next day another technician came out and said he fixed the problem. We went on vacation and left the system running only to come back home last night and the panel was black. Another technician came out last night, said he couldn't really find a problem and left after about an hour. System was working okay. Woke up this morning only to find a BLACK SCREEN AGAIN, the system had shut off AGAIN. Called the company they told me they couldn't send anyone out to take a look at the system because they were booked. Take a look at the pictures below. Temperature in my house with KIDS, DOGS, FISH, and my daughter's FERRETS 89 HOT DEGREES. HAD fans blowing, window units to try and cool the house DOWn. DISAPPOINTED is not the WORD to describe my DISGUST with HORIZON.

My service technician, Caleb, was outstanding. He arrived to my home on the earlier side of the estimated window I was given for his arrival (and Horizon responded to my home in under a day from from the time I called to schedule an appointment late and in the middle of the week). He listened to my description of the problem (no air conditioning and just warm air coming out of the vents in my home), indicated his hypothesis as to what the issue was, and went through all the steps to identity and mitigate the issue. He was correct in his guess of what the problem was.He was able to identify the issue quickly, explained what would be needed to fix it, and fixed it efficiently, describing the parts required and why it was needed. I failed to perform maintenance on the unit (it is newer) and was so impressed with Caleb and Horizon that I decided to sign up for a service plan. I couldn't be happier with the service I received from Caleb and Horizon!

Kevaughn was truly wonderful. Whenever I have a call like this, I expect the worst and to be upsold on everything, even those things that are not needed. Kevaughn came in, told me the problem, how to solve it, and his recommendations. He left me feeling 100% comfortable in my decision, and I've already recommended Horizon to 3 other people for service.

Brandon was amazing! Fixed our pipe on day after Christmas. Polite, professionall and knowledgeable. We will use Horizon for future needs for sure!

Andres was my technician. He was respectful and did great work. Most importantly, he took the time to teach me about how my HVAC system worked and how to better maintain the system in between regular service.

I am extremely appreciative for the service John/Horizon provided as they were quickly able to identify the problem, ensure they ordered and received the parts necessary, and replace the faulty equipment. The fact that Horizon was able to check our equipment on a Sunday blew my mind - they were able to get out to our house a lot sooner than we expected any company to service us. They got us up and running and minimized our discomfort. Thanks John/Horizon!

All the single ladies……AVOID AVOID AVOIDTbis place sent a very unbalanced technician to my house. It was about 9 PM and I was alone with my two young boys. This man had zero emotional regulation and tried to quote me a $3000 repair. When I called my ex-husband to have him talk with this person, the man was rolling his eyes, and literally jumping up and down, and totally annoyed that another man, my question his “expertise” — which was completely exploitative. Worse the company has been completely unresponsive to my calls for a refund which I believe I am due as the “technician” told me nothing I didn’t know and was just trying to upsell me a new furnace. Awful awful place. Avoid unless you have a man around to negotiate with them.

The service tech was at my house at 8 AM on a 92 degree day, after my call for an AC repair the night before. The needed parts were overnighted and I had another 8 AM service visit to install the parts. Andres, the service tech, was professional and efficient, polite and personable. Before he left he cleaned the unit and double checked to make sure everything was in good working order. I was pleased with the service and happy that my AC was fixed and cooling my house again. I will definitely be using Horizon Services in the future.

This company is awesome! They didn't try to sell me services I didn't need like companies I've hired in the past. The technician was very knowledgeable and spent a lot of time answering all my concerns.

I called Horizon for an emergency AC repair when BGE failed to keep their appointments after 3 days of trying to get them to come out. The soonest I could get was the following day in the middle of the night, however, they said they would call if they had a cancellation. This morning, they did, so the appt was bumped up to early afternoon. The tech that showed up on time and professional, Carl Robinson, not only diagnosed and fixed the problem right away, but was friendly, knowledgeable, and offered us some optional maintenance benefits that we should look into in the future. From the initial phone call, to dispatch, to Carl, Hoizon Sevices went above and beyond what is expected of customer service these days. The price was more than fair and the work was stellar. I would AND WILL ?? recommend them to anyone needing plumbing, heating or AC work. Thank you Carl and Horizon Services!

Oliver was outstanding and had a great work ethic. Highly recommend this company.

Came to my house to inspect AC for issues. Charged about $90to come out and tell me I had a broken compressor and quoted me around $4000 to fix. Had another AC company come to get a second opinion and turns out it was a broken capacitor which they fixed for about $260. Basically paid around $90 to get lied to. DO NOT RECOMMEND

I needed someone who knew how to install a Google nest thermostat. It was a bit technical, but the service technician was more than up to the task. Joshua was very savvy and competent.

Bacary was perfect in his response and fixed my leaking AC in no time. Top notch service and a genuinely friendly professional. Highly recommend

Purchased a new furnace from Horizon, installed late October. The installers were absolutely fantastic, and are the only reason I am giving more than one star - they deserve the credit.Now, for the negative experience. Our salesperson convinced us to go with a built-in humidifier, for an additional cost. That was fine, but while it shows on our receipt, it was not provided on the work order, and obviously, not installed. I called about it, was told they would send out an email to investigate, and it might take a few days. Fast forward 3 weeks later, and I heard nothing. I followed up, was told that they’d send out an email (again.), and here we are, 36 hours later, and no follow up. I guess I’m out several hundred dollars.Also, a cautionary tale: Certain financing options will land you a line of credit. When applying for the credit, our salesperson must have entered our income as monthly instead of annually (confirmed after checking our new credit line account), which meant we were only approved for a lower amount (the exact purchase price of the furnace). Sadly, the credit line company also charges a fee, which put us over the limit right off the bat, before our first bill. Because of this, we were assessed an over-limit fee from the credit line. Make sure you ask your salesperson to physically see the screen of the credit application while they enter your information, and confirm it before they submit it. It will save you quite a bit of money.I’ll be doing my a/c next, and due to my experience, will look elsewhere. Readers, I suggest you do the same.Confirmation: Steve Andrew 21206

Incredible and very professional crew. Crew arrived on time and stayed late to make sure everything was properly taken care of. Highly recommend!

Have had previous positive experience with Horizon Services on older equipment at my farm. Sign up for GOLD service with them in my new home. Furnace went out and tech came out and properly diagnosed pressure switch issue.They quoted me over $400 for the switch part and $145 labor. Just had it fixed by local licensed company for $177.00 parts and laborDO NOT USE this company. This was ridiculous and I will be filing a complaint with the BBB. Price gouging by definition.I hope this post helps others from being taken advantage of.

We were forced to use Horizon as a condition of the purchase of our house, which needed both the furnace and air conditioner replaced. I had received multiple bids anyway, and Horizon was by far the highest. They lied in writing about the efficiency of the air conditioner, and did not tell me until after it was paid for and installed. I had filled out the rebate forms for Horizon and sent them to them ahead of time after they had told me the rebates hadn't been published yet for this year, which was demonstrably false. Right after the installation, I inquired about when I should receive the $300 BGE energy efficiency rebate for the AC, and they told me it was not 16 SEER as they had said, but actually 14. The gas furnace on the other hand did qualify for the rebate, but the paperwork must be submitted by the contractor (Horizon), and after several emails and phone calls to Horizon, they still never submitted the paperwork over a year later, a loss of another $250.In defense of their high prices, they touted their excellent installation quality and service. Both the electrical and plumbing inspector from the county found issues which had to be corrected by Horizon. Moreover, they set the flow rate of the fan too high, so the ducts would make a loud pop every time the system turned on or off. The first service technician that came out said there was nothing he could do about it. When I got them to come out a second time, I had to explain to the technician that the fan speed was adjustable and show him how to adjust it.Avoid this company at all costs.

Caleb was very friendly, knowledgeable and quick to resolve the problem with our AC unit. Great company in it's response and communication throughout the service.

We had a great experience with Horizon!We hired Horizon to replace our 6-year old HVAC system. Yes, only 6 years old! We have lived in the current house for 10 years now and every season (not year, SEASON) since the day we moved in something was wrong with it. At first it was the original system that was the problem. We had a home warranty and kept paying them to keep sending someone out to fix it. Every. Season. And every time something else was wrong. Finally, 6 years ago we bit the bullet and replaced the system, again through home warranty. We even paid extra out of pocket to get a slightly better system than what the warranty was willing to cover. The installing company was not our choice, again because of home warranty. Long story short, the new system worked properly for about one season (even then it required a tech to come back out and fix the quantity of freon in the system, since something was off). And every season, winter and summer, since the new system was installed there was some other problem. The indoor blower flooded the basement twice due to some issue with the drain pipe. The coil had to be replaced. The house was not being cooled in the summer (even couldn't get it down to 76-77 degrees on an 85 deg day!) no matter what the techs the home warranty sent did! We called the original installer about the problem and have received no calls back, not sure if they are even around any more. One of the techs that came out even got electrocuted by the outside unit!So we dropped the home warranty company, never again will we use them. We saw the Horizon trucks in the neighborhood and decided to give them a call. They came to check the system and said the coil needs to be replaced. Again. At this point we were very upset by the whole situation. The tech explained that there must have been some debris in the lines (that were never replaced when the new system was installed) that must be causing these repeated failures. That our compressor sounds like it's 15 years old and not 6 (another company told us the same thing 2 years ago). That replacing the coil (very expensive!!) will not prevent the outdoor unit from giving out in the next year or two at most. That it may not get rid of the debris in the line even if properly cleaned out. We were not prepared for the cost to replace the whole system but did not have a choice.We decided to hire Horizon to replace our HVAC because of the promises they made. Yes, everyone makes promises so we knew we were taking a chance with these guys. They promised to replace the entire system, including the lines. They said that our unit was undersized and that they can install a bigger system (the previous company and home warranty wouldn't do it). They promised to provide a catch tray and sensor so our basement won't flood again. They promised to do a neat install without unnecessary disturbances to our basement. They promised to have a clean worksite and to complete their work quickly and efficiently. They promised our house will feel great afterward. We told them our past experience left us quite dubious but partly because we wanted to believe them and partly because we didn't have a choice, we went ahead. Well, we have had the system for almost two weeks now and can say that they fulfilled all of the promises they made. The installers were courteous, patient, very careful in these COVID times and efficient in getting the work done. They walked us through every change they made and answered all our questions. They left a neat and clean space behind them.Yes, the jury is still out on the longevity of the system but the 10-year warranty (in writing) they gave us on parts and labor helps put some of those worries at ease. In the meantime I write this from the comfort of my cool 75 deg and 48% humidity house (it's 82 and 67% outside) and consider it money well spent. I would highly recommend Horizon for your HVAC install.

Quintin was awesome. He replaced boiler drain valves so that we could hook up our new washing machine. His expertise and customer service was outstanding.

Had a AC installed earlier this year. Installed next day. This is where they get you. Have been having issues since the install. Service tech are scheduled days after you call. Haven't been able to fix the unit in almost 8 months. Their managers will give you a story that they are going to make it right. No follow up and will won't honor their guarantee. Their online chat and online scheduling never get a call back need to call for everything. Will never use this company again for any services all talk no service.

The Technician (Anthony) displayed a high level of skill and professionalism during his visit to address my plumbing needs.Based upon yesterday's , stellar service, I will definitely consider this company again for future projects.Thanks for a job well done!

Sent me a gift card to change my review, but didn't send the gift card. So I'm leaving my review again.We bought the most expensive unit and had issues a year later. The screen said call horizon so I did. They sent out an employee and he literally said he won't do anything. He got mad and then spent the rest of the time on the phone complaining. He did look at the electrical panel downstairs for our outdoor lighting. I told him multiple times the panel for the AC was in the attic where they installed it but he never looked and told me to hire an electrician and left. So my husband looked at it and all it needed was to be powered on/off.Called a few months later for a different service. The lady had given us her business card and told us to call if we needed anything. She was like why are you calling, this isn't the number for that. So we called the main horizon line and they didn't get back to us until after we hired a different company to do the work. They called us a second time after I told them I already had the job completed by a different company.Overall, unreliable and poor customer service. They did install our HVAC within days of ours breaking so that was great, but that's it.

Had them come out for a quote on a new split system as ours is 24 years old and currently not working. The salesperson Jay was nice and appeared knowledgeable. He did ask to remove his mask while we discussed the quote for the new system, which I obliged but left my mask on. So far so good, despite the potential increased risk of Covid 19 transmission.However, he started with $16K retail for the new Lennox system, then said no one pays retail and brought price down to around $12K. Then he said if I made a decision immediately and had it installed the next day it would only be around $11K. This was a real turn off for me as I do not like this type of negotiating. How does the price of a system change that much if I decide to install it the next day. Also as you can see the quote/agreement is barely readable. Most reviews online are good for this company but I am probably taking my business elsewhere based in my experience.The owner called me a few days later after Ieft my review. He apologized and provided clarification on why pricing was adjusted based on installation date. He provided his number should I decided to use Horizon. Excellent service recovery.

Scheduled an appointment for a tune up 3 weeks in advance, they tried to reschedule 3 days before but when I asked to keep the original appointment they said they would call me back if they had to cancel it. They never called me back and did not send a technician the day of the appointment. When I called the next day they said they cancelled it because they don’t service my area which makes no sense because I called to make my appointment and when I scheduled it they confirmed that they do. I’m very upset that I waited 3 weeks for no reason.

Very courteous and efficient. I couldn't have done the job better myself. Very clean and neat. Explained everything for operation of the customer.

Sent message when on the way, arrived on time, worked quite hard and very friendly as well--did a great job. Highly recommended

Had a tech come out earlier this week to have a look at our plumbing because we were experiencing issues with our washing machine spilling water onto the floor. The tech brought in an auger and found a clog in the pipes, but later backtracked and said the clog wasn’t the problem and the pipes would need to be replaced. Before leaving he assured my fiancé that the washer could still be used for small loads without issue. When I attempted to do a load of laundry, I found that the washer was half full of water and when I set it to drain it immediately spat water all over the floor - the tech had fixed absolutely nothing and the washer was most definitely not safe to use without risking water damage to my home. The tech clearly was not competent enough to diagnose the problem, let alone fix it, but of course he had no problem taking our money and lying to our faces. We were totally ripped off by Horizon and I am shocked to see so many positive reviews of this company, especially in light of the fact that we’ve spoken to multiple other plumbers since who have all confirmed that Horizon is overpriced and incompetent. Save your money and go elsewhere.

We got a whole HVAC system install. Pricing wise, Horizon did a better job pricing and financing than other companies we looked into. They had the system we wanted in stock and ready to install and were able to do a quick turn around install. The installer (Chris) was great. He showed up on time, explained everything he was going to do, did a great job installing our system, and then spent a good deal of time walking us through what he installed and how to work the new thermostat. He took time to answer any questions we had and was really nice. Overall he was a great guy and I appreciate the work he did and the way he did it. Horizon does a great job every time we've needed them and I highly recommend them.

Service was professional and on time. Technician performed work as quoted and identified other issues on the old piping. He quickly fixed the original leaks and the newly identified spots for the original quoted price. Extremely happy with service and professionalism. I will definitely use them in the future! Only gave them 4 out of 5 stars because they could not provide service same day as advertised. They set up the appointment for the following day and were on time and called to let me know the technician was on his way.

What a great first experience! I was desperate having a pipe break. Within a few hours they were there. I was greeted by a very nice technician, Tony, who was neat, clean, professional. They didn't know me from Adam, but I felt like a regular customer! Will use them again in a heatbeat!

I made an appointment back in April for an AC tuneup. They were completely booked until the end of July. They waited till the day before my appointment to tell me that I was out of their service area. So,I waited 3 months to not have my air conditioner checked and didn’t have a chance to make an appointment with another company. The lady told me that unfortunately sometimes they just don’t check. Like what? Complete garbage. Completely frustrating. You would think that a company as big as this could make an exception for someone that waited that long and it was their mistake.

My HVAC tech, John, arrived one-time, was very knowledgeable, courteous and respectful of my home. He was able to fix the issue quickly and provided a clear explanation of what happened. Highly recommend Horizon Services.

Michael and Josh were extremely helpful in figuring out the issue we were having with our HVAC, humidifier, and thermostat. They really helped me understand what was going on and presented me with the best options for fixing the problems. If we encounter anymore issues moving forward, I hope to have Michael of Josh take a look.

Oliver was very professional, knowledgeable and addressed every question and concern I had with my units.

Tech. Shawnte White was incredibly professional. He went point by point checking the HVAC system and answered all my questions. Because of techs like him is that I keep using Horizon services.

Antwarren was my technician. I appreciate how thorough he was in completing preventive maintenance check. I'm facing some issues in the near future but confident I can go to Antwarren to fix them!

Prompt and friendly service. My technician, Shawn M., took great care installing a new humidifier for my heat pump.

Calvin installed safety shut off valves for my gas stove and dryer. He is knowledgeable and professional and because of him and the level of his work I will be using Horizon in the future.

Servicemen are nice, but they’re out to rip you off. They quoted me $3600 for a blower repair that they couldn’t “guarantee” to fix the issue. Also quoted 10k for an entire HVAC repair. We ended up using East Coast Heating and Cooling who replaced our entire system for a fraction of the cost in a timely, respectful manner. Whoever calls me a thousand times a day for the $80 fee I apparently “owe” (think her name is Stacy) is considerably rude. It’s actually hilarious yet disgusting they get away with charging the prices they do. It’s a scam.

Excellent and very professional service. The installation of the new AC and heating system was done professionally by this experienced crew. I am very pleased with the new system.

Technician was fully knowledgeable with respect to the issue I had; addressed issue within a reasonable amount of time.

Technician was friendly and knowledgeable. He was there to service our AC but noticed a pinched wire on the furnace and quickly fixed it before proceeding on to the AC. Would highly recommend.

John installed a humidifier on our heating system. He did a wonderful job and was very professional. It was a long day for him but you would never know it by his behavior - always courteous and professional. John gets 5 stars for his outstanding work.

Rob was friendly and informative. He told us exactly what was going on and how to fix the problem. I would definitely use Horizon again.

On this visit I had technician come out to check the water heater. The water at times would go coldafter being on for 5 minutes. We kept having to turn it all the way to the left to receive hot warm water.The gentleman that came, explained after checking things out, said that everything was normal andbecause we have 22 gal water tank that it takes a bit to not only replace the water used prior to the next usage but also toheat it up. He was very professional about it very punctual.

We had a terrible experience with a Horizon Services technician who overcharged 17x the actual rate of AC repair taking advantage of our lack of knowledge of AC parts. The technician quoted $1,300 for changing an AC capacitor and a contactor, which we later learned together cost only ~$80 (and that is if you buy the original parts!). That means he was charging us $1,220 for 10 min of labor!! We said that number seemed too high and he brought it down to $700. It seemed suspicious we went down so much, I should have trusted my gut. We understand labor has a cost, but it's clearly not $600+. We're always happy to pay fair value for services, but this is plain abuse of customer's trust. Just wanted to let everyone else know to be wary of dealing with this company.

Axel and Devon did a great job! Gas heating and 3 1/2 ton AC replacement completed in one day, even after a couple of twists required some tweaks. Knowledgeable and friendly. Very pleased, so far. Found company in the Montgomery County Five Star Rated guidebook. Scheduled install for 2 days after first call and estimate(in the same day). All contacts have been friendly and knowledgeable.

When I bought my home a few months ago, my home inspector advised me that the HVAC system would probably need to be replaced sooner rather than later. Still, I was hoping to ride it out another year or so. But on Friday, a burning smell hit (and not the dusty HVAC first seasonal use smell). A wonderful tech came right out and gave us all of our options. The repair would have been a bit pricey so we decided to bite the bullet and replace the whole system now rather than gamble with a repair that may or may not carry us for a while. I was so stressed! The issues started on Friday and I had my new system by the end of the weekend. Dave and his team were amazing! They made an otherwise stressful experience very pleasant. Friendly, knowledgeable, and dedicated to doing a great job. They were very respectful of my home and were even friendly with my neighbor. They took the time to explain how to get the most out my new system and even explained why I had some inconsistent temps with my old one. They cleaned up so well you would never even know they were here! I even saw one of them on hands and knees in my driveway making sure no screws, etc were left behind. Look, if you are reading this with the goal of finding the cheapest price, these guys might not be it honestly. But if you are willing to spend a little more for quality customer service and guarenteed peace of mind - then these are your guys & gals. I will not use anyone else for my plumbing/HVAC. And I love knowing that I can call them day or night and someone will come right out under my new systems parts/labor guarentee. Keeping people on the ready 24/7 is not cheap. I understand why they may charge a bit more up front. But the peace of mind is worth it to me. And I would highly recommend Horizon. Especially Dave and his team. Good, friendly, down-to-earth people who understand how important it is to still provide excellent customer service in a world that has largely moved away from the old customer is always right model of doing business. Awesome job Dave & crew! Horizon should be proud to have you on their team! I would score you higher if I could! :)

Kept getting coupons in the mail for the A/C tuneup so I figured sure might as well have it done. First Tech that came out did not do the complete job was just trying to sell a new unit, however Horizon stood behind their services and sent out a different tech who was very thorough and did a great job. Wish the first time it would have been right but I feel that's the tech not the company's fault .

Technician arrived on time and very professional. Also gave advice on how to use our A/C system more efficiently. Also the scheduling of the appointment and follow up was so easy, and one of the best experiences I have had for these type of maintenance visits.

The service was excellent! Our Tech, Andres, did a fantastic job of explaining the problem in layman's terms. I have a service plan now and will definitely use Horizon for future maintenance and repairs.

I had my AC service (routine check) on September 15th by Horizon Services. Technician Giovanni Vivrar came out, went downstairs to the unit and told me that the drain was a little clogged and that he cleaned it out with his brush. He said that all was well with the unit. For the 16th and 17th the weather was cool and there was no need for the unit to come on. On the 18th while cooking dinner, I realized that it was really hot in the house. Checked the thermostat and it was reading 82 degrees. AC not working at all. Called Horizon as they advertise 24 hour emergency service. I explained that I have severe medical issues (asthma, respiratory issues and that I sleep with a breathing machine and cannot be without AC. I also explained that I was leaving town the next day and I needed someone to come out. They told me that they could not send anyone out until the next day between 3-7. I asked for the manager and was told that he would not be available until after 10 p.m..Sorry but we can't send anyone out. Got back in town on the 20th and called them from the road as we were heading home. They sent technician Tavon Caldwell out who spent about 90 minutes trying to diagnose the problem. He basically told us that we probably need a new unit. As the unit was put in in 2011 I could not understand why. He also told us that there was NO freon in the unit and therefore the unit was probably gone. He advised us to call BGE Home because they put the unit in. Called BGE Home, they sent a technician out. He was here abouit 30 minutes and unit was fixed. Problem? Clogged drain. Freon at correct level. Unit working fine. He also advised me that if and when I needed to call again to tell the that I have severe medical issues and that would give me Priority Service. Needles to say, I cancelled my contract with Horizon and will never use them again. They are rip offs. DO NOT CALL HORIZON IF YOU WANT HONEST SERVICE.

Kevin installed a new gas line to my stove-top and a waterline to my fridge. The job was done professionally and on time.

Axell & Devon of Horizon Services showed up on time, were polite, kept my house very clean (they even put their coffee cups in the sink) and the installation was incredibly smooth.

James and Timothy were terrific. James came on time on Christmas. He was professional and cared. He had his mask and footsies on the whole time.Tim was equally professional and detail oriented. He made sure everything was done perfectly.I highly recommend Horizon to anyone needing the job done right.

The Horizon technician Brandon (6/24/21)who took care of our plumbing job was very professional, polite, & answered every question we had.The Horizon technicians Lloyd & Timothy (6/30/21) who installed our new HVAC were very professional, polite, & knowledgeable.They answered every question, They were prompt with being on time AND they left their work space spotless!!Would definitely use this company for all future services!!

I have had good experiences in the past but the tech came by and seemed rushed and completed two tune ups on my heat pumps in about 15 minutes and never checked the indoor units. I'm used to techs checking coils capacitors etc.UPDATE..I called and they agreed the tech didn't follow their checklist and without hesitation refunded the amount I paid.

We were extremely happy with the timeliness and work provided by Andres. We will be 100% certain to use his services in the future.

I saw that they claimed they called me about this but that is not true. No one called me about the excessive cost for installing this valve. I guess they reply just to hide the fact that I feel that they way over charged me. My pressure reducing water valve became clogged up. It took the rep who was a very good guy less than an hour to replace it. When he said it would cost me $800 I told him I would think about it and look for another company. Then he said you were having a special and took $100 off the price for a still extreme cost of $618. Since I didn't have any water flowing into my home and I was having a Father's Day event the next day, I had to get it done. I think charging someone $500 for an hour job is a crime.

Andres was excellent, and I appreciated the honest feedback and his concern for my best interest and not just giving me a new bill. Will recommend. Joe

Horizon tech (Antwarren) coordinated with us for an early arrival. He was extremely professional and gave the system a thorough check-up.

Horizon is a great company. They are timely and professional. They are not the cheapest by any stretch of the imagination but they do their work right and guarantee it! I've used them for many of my projects and have never been disappointed. Don't skimp, do it right the first time!

A tech came to my house and fixed the problem by replacing the capacitor. Upon leaving he said that all of the pressure and chemical levels were good and that everything was running smoothly. Less than 24 hours later my A/C unit stopped working completely. A new tech came to my house and told me that my compressor was broken and needed to be replaced. I am not saying the first tech broke the compressor, but it is very odd that he said everything was working fine and then less than a day later it was broken. Very disappointed.

Shawnte was great! Definitely knows his job and went the extra mile to make me happy with my service! Thank you Shawnte!

This is my second home visit to tune up my air conditioner, my technican, Antwarren was very professional and polite. Was very knowledgeable and answered all my questions. I would like to recommend him to all who need Horizon services and would like to request him in the future.

Nobody enjoys having to replace a heating and air conditioning system, especially when the weather is calling for a week of record breaking temperatures. But that is just what we had to do. I first called at 4:30pm on a Friday, after two other companies told me that they didn't work after 5 and didn't work weekends. Horizon came out at 9:30pm. After a thorough inspection, it was determined that my 25 year old unit was not able to be revived. An appointment with Rebecca was set up for Monday. Rebecca was great to deal with. No pressure. And I do mean she applied absolutely NO pressure. I don't deal with sales people that like the hard sell. Instead, she went over a number of options and let my wife and I decide what was best for us. She could have pushed us to a larger purchase, but she didn't. We set up an appointment for yesterday. Jonny Diaz's crew arrived promptly at 8am, just as scheduled. They immediately went to work and, without exaggeration, they didn't stop all day. They had a lot of work to do to clean up years of deferred maintenance on my part. They finished up at 8:45 pm. Jonny went over every part of the system with me, giving me tips and instructions on how to handle any issues that may arise. The craftsmanship, and I do mean craftsmanship, was amazing. The system was buttoned up as neatly as any that I've seen. They were professional and as nice as anyone could want. I don't normally do such reviews, but this experience was one of the best I have ever had in the years that I've owned my home. Additionally, I've been a real estate agent for over 21 years and I can assure you, I'll certainly recommend Horizon Services to any of my clients. I'll sure be using them myself from now on! Thank you Horizon!

⁣​ ­ Horizon Services,I wanted to let you know Joshua represented your Company outstanding today. He did a wonderful job and was very professional. I hope he continues to be my Service Technician everytime I need service.

Evening on a Sunday they did answer the phone and offered to come over to fix my ac wow how great but after the diagnosis which I didn't know anything about pay 700 that I didn't have I'm disabled I look up the part to see it only cost 20 so I feel ripped off to pay 1400 an hour so be careful with this company 3996525 invoice

Arrived on time for appointment: polite, knowledgeable, fair, skillful, and able to adapt to my preferences. I received an excellent result for a fair price - thank you Horizon and Mike - great work.

Well done Horizon Services! You installed a new gas powered water heater in a timely and professional manner. We had never used Horizon before. We would have no hesitation to use you again!

I was extremely impressed with my Horizon technician Clifford. His knowledge and communication skills were exceptional. I signed up
for Horizon’s Priority Partner Plan, primarily because of the expertise and professionalism shown by my repair technician.

In a nutshell, boiler shutdown by a company I did not trust. I called Horizon for a second opinion. Eric S. came out assessed the same unfortunately, however he showed pictures of my boiler and there was no question it was on last legs. This was 2 days before Christmas and FREEZING temps were on the way. Horizon had someone within the hour at my home to measure and give estimates, and could have it installed THE NEXT DAY! Todd gave us many options on pricing and finance. the next day the 2 man crew came in and showed 15 minutes before the scheduled start time. EVERY Horizon employee was professional and courteous. They made sure they kept my home clean while working and left the basement looking better than when they got there, lol. They made us feel that our business and our needs were the only things that mattered. I AM A CUSTOMER FOR LIFE! Thanks again for making sure the family that was coming for dinner on Christmas day was nice and warm.

Everything was great. Andres was patient to answer all of my questions and do many small details that added great value rather then just hurry through a job. Glad I called Horizon and they sent Andres!

The technician was personable, informative and helpful. He answered all of my questions and provided information which enabled me to make appropriate decisions.

Our hot water heater had to be replaced, after partially flooding our basement and our technician from Horizon was excellent! Gregg explained our options, was very respectful of our property and his work was exceptional. He has a wonderful, upbeat personality and was able to relieve some stress of the situation of having to have our hot water replaced unexpectedly. Great job Horizon!!

Tony and Aubery did a fantastic job! They diagnosed the leak and explained it thoroughly. The price was reasonable, considering it was not a pleasant task, but they did not complain or make me feel guilty for missing annual plumbing maintenance. I will definitely be contacting Horizon for plumbing and other needs. I can't tell you how much it matters that they were so kind; I will be recommending Horizon to neighbors on Nextdoor. Thanks guys!

Technician Matthew and his associate were outstanding. Immediately discovered the issue with our heat pump, went over the options and the costs associated with each, and then performed the remedy immediately afterwards. Great knowledge and workmanship.

Andres was awesome. He discussed the problems/plan of action in a manner that a 10 year old would comprehend. I'm thankful that his knowledge was able to save us money in the long run, as replacing equipment is more costly than charging an A/C unit properly.

We were Horizon customers for years. As recent as 2020, we had a whole new system installed in our old house. At that time we would have rated them 5 stars. We purchased our new home in September 2021, and had Horizon come out in October to look over the two units in our new home. One unit had a leak, they filled with freon. In May 2022, Horizon comes out for normal service via our service contract we transferred from our old house. The same unit is in need of freon - we have a leak!Scott comes to our house on May 20th, we agree on new Lennox unit, but have to wait for parts - we understand the impact COVID had on all parts of our lives. So we wait patiently.We finally receive a call, text, and an email stating Horizon will be at our home on June 8 to install our new unit - my wife takes a vacation day.June 8 comes - but Horizon had NOT. We call at 9 AM, customer service says they will call us back. At 9:58 AM they call and tell us the installers are getting our equipment together. From this call no one showed up and no one calls us back!!! Complete failure - nothing at all from Horizon. I call Scott on the 9th - he's mad, and states, they used your air handler on another job because that job made more profit!!! That's what he said. Chris Dunn, Scott's boss, never called - in fact no one called. 100% of all out reach was initiated by my wife. Chris has a YouTube video on how to save on your utility bill. Thank god it wasn't on customer service, integrity, or morals - Horizon did not possess them with long term loyal customers.If you have character, integrity, and value humans - do yourself a favor and use a different company. Horizon failed at every level possible.NEVER again will they be used by me, my family, and any of our friends.Epic FAILURE, Horizon, epic!

We had several issues. A toilet, two facets, and a valve that needed to be replaced. Jonathan, got right to work and handled the problem immediately.
When he left everything was done correctly, we are very happy with the results.

I could not have been happier. After a bad experience with another company Horizon came out on a Saturday to make sure I could have AC by Tuesday during the hottest week of the year. Repair and install techs were both knowledgeable, friendly, and most importantly on time.

My Tech Calvin P did an exceptional job explaining the issue and cost to me. He worked with me to get the best price and completed the job as fast as he could. My new water heater was installed quickly without causing a major inconvenience to my family. Thank you very much for your diligence and professionalism.

Our technician was professional, friendly, and knowledgeable. We would recommend working with Horizon for your AC Heating needs.

Horrible experience. My system was screwed closed because the repair guy lost my inserts to close my filter in. Instead of telling me, he used screwed. When I called the company, it took 3 calls to have it fixed and after that I could not once get a supervisor to call me. There was no real apology. I guess I'm still supposed to be waiting for a call from March.

I scheduled an A/C service call for a week in advance but then got a call 1 day before the appointment asking if we could reschedule. I wasn't giving in to the request and was told that the techs are running behind and they will keep me informed. I got a voicemail the next morning (i.e., morning of the appointment) at 5am to call back. When I did, they told me there has been a mistake and that they do not service Baltimore City area, hence canceling the service call. In total, I had 4 calls with them, which were all answered quickly hence 2 stars for the experience.

I highly recommend Horizon. Kevin was professional, friendly and very efficient.

Great company and they did great work installing my new heat pump unit! Would highly recommend.

We loved our technician, Joel Meltzer- 5 stars! We are mixed on how Horizon handled fees and on their response time- 3 stars. Here's the good stuff first: Joel did an exceptional job with our colossal drain backup. He went above and beyond in time and service, to clear the drain. Two and a half hours of hard labor: snaking down to the main drain, cutting and replacing sections of pipe both underneath the kitchen sink (we used drano and caused the pipe to crack), and in the main pipe down in the basement. With the unexpected additional cost to replace the cracked p-trap under the sink, Joel applied a coupon to keep the cost down. The total repair was just over $200, which we found extremely reasonable, since a more standard drain cleaning would cost that, and would likely not take 2+ hours to get done!Now the questionable: changing fee quotes. We called Friday afternoon and were quoted a flat rate of $99 to clear a drain. We didn't immediately schedule, and when we called back just a few hours later we were quoted $199 for the *exact same service*, which we found disturbing. While we were told Horizon would honor the first quote, there was no explanation given for the different price, on a same-day call for the same exact service.Finally, the disappointing: response time. Part of Horizon's appeal is 24/7 service. We were offered a same-day response on our first call, but just a few hours later we were told it would take two days for them to come out. We get it's the weekend, but that was a huge disappointment from a few hours to a couple of days. Then on Sunday they canceled our appointment. They called to say they were dealing with a gas leak and had to reschedule until the following day. So all total, it took not a few hours, but 3 days for Horizon to send someone to us. That meant the entire weekend without running water in the kitchen, not good!That being said, Joel was exceptional; the work and the cost were extremely reasonable. We would use Horizon again, with the hope that the response time would be better. In the future, I would be sure to ask if their fees change based on time of day or week, because that flat rate change with no explanation did bother me, even though they did honor the first quote.

The tech was very polite, professional and helpful. He was extemely patient and good-naturedly answered questions. He was honest, quick and thorough. Very much appreciate this kind of service and person!

*****See update below-My husband had identified that the heat was on and working but the blower was not running (we could hear the pump running and warm air barely came out of vents, where it usually blows). The tech tried several solutions before telling us that our programmable thermostat was the cause for our heat not to be working. He offered to put our old thermostat in for us and that that would turn the blower on. He informed us it would cost $270 for him to install it, or we could. He left while my husband was installing it. The blower still is not coming on. (No heat. It's 18 degrees outside.) When I called to ask for the tech to be sent back to our house to try something else, the scheduler called him. The tech said we had declined service. My husband signed paperwork that says he accepted service, not declined. The next available appointment is 24 hours later at a time when I will not be home and the scheduler was not sure wether we'd have to pay the $79 dispatch fee again. Will not use Horizon again.***UPDATE -- We received a call from Horizon's service manager who apologized to us immediately and promised to refund our dispatch fee to our credit card. Thanks for satisfactory and quick customer service when something went wrong!

Adrian and Dequan removed my old furnace and AC unit and installed a new one, as well as a new thermostat in a single day. They arrived on time, explained to me what they were going to do before the entire process began, answered all the questions I had, and left me feeling assured I hired the right company to do the job. They identified, troubleshot, and communicated problems they encountered while fitting the new system in my mobile home in real time, and educated me about my new system and how to maintain it properly. I am VERY happy with my new HVAC system and the professionalism of these two technicians. Job well done.

Paid $300 for labor for a tech to install a $18 part and it took a hour. At first the tech didn't want to put a new part in, but I said I needed my heat on, he was inexperience and didn't understand the issue, he made many phone calls and then replaced the pressure switch. They had a same day appointment and came on time which was the strongest suite that this company has.

Used them before and will use them again.24/7 answering service, 1 day advance reminder, 30 minute noticeTech arrived on time (just before me), wore booties, explained what he was doing, explained what needed adjustment, made recommendations and suggestions, was friendly, completed his work, and left. I had an electronic report and invoice by email within 10 minutes.

I had service doneWas told needed a part which cost 885.00Part was replaced,Now no hot water two other technicians came out an were completely clueless of my problem,As soon as this is rectified,I’m finding another company was told someone else would be out in a few day’s 😡😡😡😡😡😡😡😡😡

He was wonderful! Very professional and friendly. Knowledgeable and patient with my novice questions!

Always there to respond and have great deals for reoccurring customers. Technicians are very knowledgeable, quick and polite. My last job I had Calvin fix some water pipes and hose bibs. They look fantastic. He made everything was secured. Thank you so much.

Technician Steve Vagnier services were exceptional. His knowledge and attention to detail were outstanding.

Horizon is always on time and have well trained, respectful technicians like Andres, who serviced our a/c unit and offered relevant suggestions to us.

The tech they sent was knowledgeable, on time, and personable. I have done all of my own past AC repair (mostly replacing the capacitor). It was hot, and I could not get to it, so I called them. They responded same day. The tech got there 10 minutes before the window, and in 15 minutes he was gone. The 4 stars is from the price - a bit steep IMHO, but I honestly don't know how it compares to other emergency repairs (since I have always done it myself).Kudos to their customer relations manager as well. My system is 19 years old - time to replace. I will be getting a quote from them.

We have used Horizon for years after trying other companies. They have always been professional, prompt, courteous, honest, friendly, and helpful in offering suggestions on how to save money on our heating and cooling. They are by far the best in the business!

Great crew! Answered all my questions and concerns. Very professional, courteous, knowledgeable. Would definitely recommend Horizon.

*******RUN FROM THIS COMPANY******The technician Bacary Diambang came to my home and pressed a button on the thermostat and laughed and said it working next thing he said let me check the system I said NO. He insisted. He came back and told me I look like I have a lot of Money lol He said I owned 1,300 (I said no) he said can you 900 ( I said no) he said 200 and he advise the system was broken still. The 200.00 was for him to check on the system only. My heart is hurting. I'm on a fixed income. My kids are cold and it's dead of winter. I called NO one would help us. ******RUN FROM THIS COMPANY*******

Michael the technician was great. He was very professional and thorough in the inspection of the a/c unit. He was on time and used proper PPE during the visit!

annual service performed. Matt explained everything before he did it and then gave his analysis and recommendations without trying to sell anything. Very professional.

From the scheduler to the comfort consultant to the installers, they were professional, courteous, knowledgeable, proficient, patient, and friendly. Our technicians were Lloyd, JC, and our Comfort Consultant was Rebecca.

I had my annual AC tune-up yesterday and two technicians, Josh and Michael, arrived on time. They were both personable and showed respect for my home and the current COVID 19 situation. Their work was thorough and quality. I would have either of them back for future work. Thank you Josh!

Very knowledgeable !
Very professional !

Joshua was on time,very polite,knowledgeable,explained and answered all my questions..

Everything is great but you are just way to expensive. $634 was way too much for what was done. Infact I would have had him replace a couple of other pipes in the same conection but I didnt want to spend $1000 (juat a guess)

First and foremost! Don’t let the commercials confuse you! What a scam! All support is on the front end and not in the back end. They are only looking for the bottom line. I will be filing a complaint with the BBB as well as the state and as a business owner myself, I have never been more disappointed! Ultimately, we paid $296 PER HOUR for 90 minutes! They charged us full price $444.00 for replacing a flush that was removed and discarded (by us), then charged us for the valve that was shut off and the removal of a NON-EXISTENT TOILET that was removed the day before! It’s not about the money, it about the character of the business. They couldn’t even provide a receipt for the check they cashed. When we complained -3- days later they promised to have a manager call me the same day. DID NOT HAPPEN! Again, for us it was not about the money IT WAS ABOUT THE TOTALLY POOR PERFORMANCE, MAYBE FRAUD THAT WE EXPERIENCED. STAY AWAY FROM HORIZON!!! Still waiting for a call….

Jim provided excellent service. He was professional, thorough and worked diligently until the job was completed.

Tim Rath of Horizon services is the best plumber we have ever had. Over the past few years he has tackled some really complex problems with our shower and radiant heating infrastructure system. We are extremely satisfied with his work and with Horizon in general! Highly recommend them and particular Tim Rath.

All services were excellent especially Dan Creasey, technician and the phone employees Sarah and Sharon. All employees mentioned were very pleasant and knowledgeable which are rare traits in this day and age.

Michael was awesome. He quickly diagnosed a problem that several other companies overlooked - and it was an easy and relatively inexpensive repair. Thank you!!!!

Calvin was very knowledgeable and professional. In addition to my original issue with a toilet leak, I had him fix a shower issue also. I would highly recommend Calvin for any plumbing issue. I also appreciated the way all the Horizon people I dealt with responded. Thanks Calvin and Horizon

Horizon was there when I needed them the most. Horizon sent out Antwon and he did such an amazing job. It was a pleasure doing business with Horizon and will recommend anytime.

I have an update to my previous review. I got a call about a day after the review posted from a representative of Horizon Services. She apologized and explained to me what may have happened and promised that they will make amends for my loss in time and effort in preparing the utility room for service by sending me a gift card. True to their word, i got a $50 gift card from them a few days ago. They have a customer for life!!! I already scheduled an inspection of my heating system with them in October. Thanks Horizon Services for your responsiveness,Sincererly,EugeneSatisfied CustomerThe overall experience was great. The only negative was that I had an appointment on Monday and nobody showed up nor called. I therefore had to call again and reschedule the appointment. That was very disappointing since in the past Horizon was always on top of things. They quickly rescheduled another technician for the following day. He was great.

The service technician Calvin is outstanding. He is very knowledgeable,
friendly but also professional, and communicated very well with me. I felt that I could trust him to provide excellent service, which he did.

Anthony Frost came to my house this morning to fix a plumbing problem ,leak. under my kitchen sink. He was fabulous. Not only did he explain what had to be done, but I got an exceptional warranty on his work. He also took the time to explain information that I had concerns about my hot water heater . I bought a partner plan from him also to save on discounts in the future. I give him the highest review possible.

Recently we've needed Horizon for several things and they have been extremely helpful and professional. They are fair and communicate clearly with options. Kevin was very good and handled our plumbing amd gas line issues. The work looks great we are completely satisfied with everything he did. Will use again.

Steve was a gentleman with knowledge. His honesty made me comfortable with our system's diagnosis. We prioritized a few repairs and before he left he made sure that I understood everything that he did. Great job!

Horizon kept in constant communication with me throughout the day. Then the tech arrived early and spent time patiently telling me all of the possible options I had to fix my problem. Excellent service!

Having been without heat for one week and in the process of dealing with an obviously sub-par contractor I telephoned Horizon. Frustrated and agitated I vented some of my frustration on the young lady who took my call. She maintained her cool and professionalism throughout even though I may have not. The service tech arrived way sooner than I expected, looked at my system and prior to fixing anything gave me an overview of what I needed now and what I would likely need in the future. We worked out a price which I thought was fair, he fixed my system all within 3-4 hours of my initial call. Very satisfied.

Replaced water heaterHad called several companies for bids on water heater replacement. I had remembered our neighbors having some work being done by Horizon and had seen their service van in their driveway which generated my call. While Horizon was the last to be called they were the first to respond - same day and in hours. They had the greatest sense of urgency to address my needs. Tim was excellent !! After my conversation with him there was no question who was going to replace our water heater. He also did a thorough safety inspection and found there was also an issue with our sump pump. Recommended that it also be replaced and provided us with 5 quotes on the various options. Special kudos to Tim for doing such a great job and gaining and enthusiastic customer for your firm !! We were up and running the following afternoon ! Awesome service ! Thank you and Happy Holidays !!

Horizon responded quickly when I discovered an apparent leak in my water meter. Even though it has to be addressed by the city, Tyrone took the time to investigate the leak and explain what’s happening, giving me peace of mind while I wait for the city to address the issue. Many thanks!!

We had a great experience with Horizon. Our technician, Eric, explained how our gas furnace should work, and he helped us make an appointment for a plumber to look at our troublesome water heater. We are first time home owners, so it was important for us to understand how things worked for our peace of mind.

I made an appointment after 11pm for the next day and your technician Mesfin was at my house before 8am. He quickly diagnosed the issue with my AC unit, took the time to explain the issue, and had it repaired within the hour. He was curious, professional, and respectful. He wore protective gear the entire time. Payment was a breeze with the use of a tablet and emailed receipt. Overall, I highly recommend Mesfin as a technician and plan to use Horizon in the future when necessary. Thank you!

Calvin quickly diagnosed the issue and came up with a reasonable ($) and effective solution. He even took notice that I was a military veteran and added a discount to my service.

We had an AC tune up a couple of weeks ago, and Horizon was great. The technician came out on time, was knowledgeable and pleasant, and didn't attempt to sell us any products or services we didn't need. He said the AC was in good shape after the tune up, replaced a dirty filter, and went on his way. Horizon also honored a coupon for a lower tune up price, even though it had expired. Would definitely use again!

I find it rude and unprofessional for Sean the one that was smoking outside and drinking his Powerade that's provided by the company disposes of his bottle in my parking space. There was a trash can right there! They also left a Bge meter or something that they removed in my front yard instead of taking it as they did the other things. They left the old ac inside cover in the yard as well. Careless and unprofessional for such an expensive job I expected better. Sean, Rico and I don't know the other guys name, bad business for having me to clean up after you.Update a customer service representative contacted me and addressed my concerns, she was sincerely apologetic about my experience. I appreciate that customer service is very important.

Horizon installed a new HVAC system in my home. Since the installation I’ve had technicians come out for routine maintenance. The technicians are always polite and well informed. The office staff is always friendly and helpful. I highly recommend Horizon.

Replaced A/C. Not the cheapest option because they do very professional installation, which I expect will last me for the long term. They replace rather than simply clean refrigeration lines and cover them well to protect from the elements.

Ron had visited me because I had plumbing issues with shut off valves. He clearly explained what needed to be done and gave me the assurance. I was pleased with his professionalism.

Basement was flooded and I was frantic. Of the 3 companies I called to replace my sump pump, Horizon was the only company that was able to show up the same day. They arrived 4 hours later and saved my basement from additional water backup. Jonathan was very professional and answered all my questions.

Very professional crew. Nice folks.

Always a positive result when using Horizon Services. Have used this company for heating and plumbing issues. Always professional and affordable.

We were in need of a new water heater so I had 2 companies come out to look at the job and bid. Mike at Horizon gave a comprehensive quote that included replacing leaking pipes near the water heater as well as problem solved and gave options for replacing the 75gallon tank that we had. The other company agreed when I pointed out the concerns that Mike had , but they really didn't even consider the additional work that needed to be done. Mike did a fantastic job with the install, and cleaned the place after. He will definitely be the one I request the next time I need any plumbing done.

Clifford came on an emergency call for a carbon monoxide leak in our boiler. He was quick, professional, courteous, honest and knowledgeable. He got parts and did the repair next day. Will definitely use Horizon again but specifically requesting Cliff who luckily covers our area anyways!

When we woke up to a flooded basement and a burst water heater, it was such a relief to hear a real person on the other end of the line at 7AM. Horizon sent Gregg over to address the issue. He was such a lifesaver for us! Not only did he help us quickly replace our water heater, but he also walked us through submitting an insurance claim and finding a clean-up service. We are so grateful!

Their appointment practices are horrendous. When selling you on their product, they tout the expansive crew that will be able to respond faster than anyone. Its a lie to sell you something. I know first hand. I called to set up a routine tune up. I was given an appt within 2 weeks. I was quite pleased...until she saw I was on a warranty plan and not paying. She changed the date and offered an appt 4 months. She claimed there are different techs for warranty customers but she would not answer if a tune up was the same with or with out a warranty. I asked for a supe and was told there are too many people waiting in the queue to take the time to address my issue. A supe will call me back within 24 hours. Of course, they did not. I have emailed them and called without a response. I still do not have an appt and I am sure times are out until December in the week this has been going on. I just want a respectable appt time. If they couldn't do that, why bother with them at all?

James was great. He was very professional and answered all of my questions. I would absolutely request him in the future.

Excellent service and fully knowledgeable technician. He was respectful of my home and patient with walking me through the systems in my new home.

We had a Gas smell flowing threw our home, gas leak was detected by the technician at Horizon, he found that things were loose on the valve and he tightened them up, and now the stinky smell is gone, he was very professional, courteous, and knowledgeable and fixed the problem. Thank you Bacary Diambang. He was very nice to us, explained what he was doing, and told us what the problem was. I am glad I chose Horizon, I never needed to call a Heating company before, I was given the Horizon name from a great source. Glad I called. Thanks again.

If I could give 0 stars I would! I made an apt and received 2 text sayin they would show up ata certain time and they NEVER showed up and supposedly tried to call me and leave a voicemail but I didn’t have any missed calls or voicemail !! They don’t honor what they have on their website and the First Lady I was speaking with just transferred me to somebody else! Very unprofessional !! Save money and time and call a different company that cares about their reputation!!!!!

A/C unit was dead when I got home from work, but I didn’t make the connection for a few hours. Finally realized our fan stopped spinning and called horizon right away. They had someone out to assess the problem within a few hours. The 24 hour technicians are great in an emergency! Definitely recommend!

The crew arrived on time, very polite and respected our privacy. Worked quickly and efficiently. Went to local hardware store to get a faulty part on order to finish the job completely. Recommend.

We were very pleased with the work James did for us over the past few days. He is highly competent and professional, and is a great asset for Horizon. While the work was expensive, we are confident that the end result was A +. Thanks James for all your hard work and expertise. And for your meticulous attention to detail. We will call again when we have any plumbing concerns.

We called Horizon for a second opinion when another company told us our entire AC system was shot and needed to be replaced for $14,000. Our Horizon technician, Shawn, found the actual problem in just a couple minutes: a single frayed wire likely damaged when we lost power during a recent storm. We are so grateful to Shawn & Horizon for their honesty and the fix to our AC! I will recommend Horizon & Shawn to everyone who needs a reputable AC or heat service. Plus, Horizon had a tech at our house in less than an hour after I made the call. Amazing service! Thank you!

Jake was extremely professional and kind! He and his team arrived on time and immediately got to work. They laid out mats and cleaned up after themselves. Throughout the day they would tell us the progress of the installation and at the end of the day Jake walked us through our new unit and thermostat. Will definitely recommend to others to use Horizon!

I purchased an AC unit less than a year ago and since then there have been about 10 service calls. I also purchased a warranty. Horizon said they were going to fix it, then that they would replace it. I have been without air going into a month without any assistance. I call and managers say they will call back and no does. This is not how you should treat customers. It is the middle of the summer, this is the worst service I can imagine. It is amazing that I was able to get the sale done in less than 24 hrs. and the installation in a week. But their customer service has been so poor. No manager has made any effort to fix this. Service tech after service tech has told me that it needs to be replaced. What was the warranty for? I would not use this company again and will tell everyone else the same. This company needs to make this right.

Service was fantastic. Matt was patient and knowledgeable. He took great care to respect the inside of our home. He never hesitated to answer my questions and never seemed annoyed by them. It was a great experience.

Bacary did a wonderful job in diagnosing the issue and getting it resolved quickly. He answered all questions with great knowledge, and went above and beyond to assist me. 5 stars for Bacary

Technician explained his activities as he worked. Very helpful. Solved the problem. Made suggestions to improve HAC.

I live in Maryland and was helped by Caleb. It was easily the best experience I've had getting a home repair. He was extremely friendly, respectful, and professional. He happily explained everything he was doing and how he diagnosed the issue. It also took him no time at all to investigate and fix the problem. Now my AC is working better than ever.

Horizon notified me when they had an opening and continued to update me. Kevaughn was professional, knowledgeable, thorough and courteous. I signed up for the annual service based on his responsiveness and professionalism. I have been looking for a trusted AC repairman and found him. Very satisfied and will recommend Horizon to anyone.

The technician Steve arrived on time, found an open parking space so as to keep our driveway open, wore slippers to keep our house clean, was kind to our dogs, gave a good explanation of what the service included and how long it would take before beginning, and then did exactly what he said he would. If only dentists and mechanics would do so well! Thanks Horizon for a job well done!

Excellent company, excellent techs (Greg Ballon, Corey Waddington and Joe Cataldi), second-to-none installation and pricing. I very rarely bother posting a review online, but this company is great. I promise, you will not be disappointed. I have high standards (when you're paying thousands of dollars, you expect a certain level of professionalism), and my expectations were exceeded. They left the work area (my attic) cleaner than they found it. How many companies would do that? I can't speak highly enough of this company or these technicians. Jay Rosengarden (the salesman) was also a pleasure to deal with - No gimmicks, no typical salesman smoke and mirrors or trying to sell me what I knew I didn't need. Great, great company.23MAR20 - Experience number two with Horizon, and every bit as good as the first. Timothy Rath was the technician who came to replace a worn out anode rod in my hot water heater. He was professional, courteous and personable. Second time using Horizon, and I'm every bit as pleased as I was the first time. Working in the construction field, I know the field techs are a reflection of the company as a whole, and I can confidently say Horizon is an excellent company.02AUG20 - Once again, I cannot speak highly enough. Calvin responded to a call about a sewer gas smell coming from the sink. He troubleshot it down to a bad Studor vent, and had it cut out (the previous owners glued it in place) and replaced in less than 30 minutes. I always recommend Horizon to anyone that asks.

The tech, Andres, is a pleasant fellow that has years of experience in the field. Most importantly, he had a genuine concern to give me the info I needed to make a decision about how to proceed. No pressure or hype.

Our technician, Andres was very polite and courteous. He went through the diagnostics and made sure our AC was working before he left. Great work.

Excellent service this was the only company that would come out on a Sunday. Brandon did a excellent job he is a valued employee. Thank you so much for the job you did!

Misdiagnosed problem as bad main board. Wanted to sell me a new furnace. BGE Home came out next and found problem was dirt on ignitor. Their whole service model is show up, tell customer there is an expensive problem and upsell a new furnace. What a scam.

Mr. Whitley and Marvin came to our house and they were extremely knowledgeable about our 1949 plumbing and how to repair our leaks without major renovations or breaking the bank. All of our questions were answered, they arrived on time, & they were efficient. We felt blessed to sum it up. We are certainly happy we called Horizon Services.

Our heater stopped working, and Horizon was able to have a technician out within an hour. Mesfin was punctual and friendly, and most importantly, was able to resolve the issue during the visit. Horizon may not be the cheapest out there, but you get the quality you pay for.

The Horizon technicians found dangerous cracks in our system which they pointed out to me. The next day they replaced the entire unit and hot water heater. This was done, as promised, the very next day and we are very happy with the quality of the units and the technicians who installed them.

Tony R. the Horizon Service Rep. came to my home Columbia, MD. He was outstanding in his professionalism, attitude and make sure to inform me on all options. He performed a danger check of the furnace and made sure to inform me of the dangers of carbon monoxide. Overall great help.

Larry from Horizon Services came out to my home to service both HVAC units. Profession, courteous and knowledgeable. Answered all of my questions and did a fantastic job. Thanks Larry.

Gavin arrived within the time period stated when I initially booked the appointment. He was professional in appearance and service. Definitely changing to Horizon for home services.

Horizon Services is very professional and do excellent work. Their communication was really great and they were able to do the work really quickly. They weren't the cheapest quote that I got, but I felt like they would be a great company to build a relationship with. I wish the fee for the quote was waived for going forward with the work - but that is my only complaint.

My tech Matt Steele was AWESOME! I appreciated his timeliness and his determination to fix my leaky faucet. He was on time, professional and took all necessary measures to complete the job. I really appreciate the reasonable quote to include a warranty for the work, which is something I wasn't getting from other quotes/bids. Will absolutely use Horizon again and give Matt and Horizon a five-star rating.

UPDATE: after calling and filing a request to speak with customer relations, I received a call back and they have agreed to send a technician back out to fix my AC at no additional charge.------------------Original review below:Pro: was very responsive and came out very quickly. Technicians were very kind and walked me through explaining the problem with my AC.Bad: was charged $300 and AC wasn't fixed. They wanted to charge me another $400 to actually fix the problem because they had to replace a part. I can literally purchase the part for $15 and I am confident it would take about 5 minutes to switch in the new part.Extremely disappointed in the amount of money I was charged to literally just find the problem.

Technician arrived on time and was able to replace a dead hot water heater the same day, working late to make sure the job was completed and everything was working - did a great job!

Friendly and professional. Not pushy when it comes to recommendations for needed service. Very knowledgeable about the work and gives honest feedback and advice.

Great Emergency service, prompt, called to actually see if the could arrive before 2 pm which they did. Dave B was knowledable, courteous and explained what the issue was with 3 options. Dave answered our questions in homeowner terms versus technician terms we would not understand. I will recommend to others and also use for future needsThank you goes to the call center all the way through to Dave! Job well done 👍

Andres did a great job of thoroughly analyzing the issue with my AC unit in the attic. He is very knowledgeable and explained as well as showed me why my unit was not working properly. I appreciate his honesty and professionalism in fixing my problem. I would recommend their services.

Jorge Borja and his accompanying technician were amazing and they worked hard all day to make sure my unit was properly installed. My unit was tricky because it was in such a tight space, but they were able to expertly install a brand new HVAC unit. I am happy with the results.

Andrew Y. was the technician that came to my home. He was great very knowledgeable and explained everything step by step. Thank you so much Andrew

Matt Freidenberg from Horizon Services helped get our A/C back online quickly. He was professional and efficient in getting to work and analyzing the (fortunately simple!) issue with the system. We had a service contract with another provider but they could not get out to service our A/C for at least a week. We called Horizon on a Saturday and they came out the next day. Given that we were entering a 95+ degree heat wave, that is the kind of excellent service we like to see.

it wouldnt let me pick no stars, I paid them to clean mold from my blower and install UV lighting after they told me it needed it on a regular check up before the fall, they dragged the entire ac piece outside down 3 flights of stairs every step you heard the unit slam on the steps, it didnt work when hooked back up, then was told the motor was broke after they dumped 100 gallons of water on it in the parking lot, on the motor replacement almost 2 weeks later, they removed the blower unit and changed motor, why didnt they remove the blower and take it outside to clean in the first place for the cleaning? Now i have no ac, Run from this company. Now my unit is broke and the coils looks like someone just kept hitting it with their knee, ive bin in construction for 24 years they are complete clowns, dont forget to check them on the BBB its even worse there.

Horizon Services was extremely professional and timely. They took time to explain everything in detail and were courteous, respectful and honest. For such a big investment (new AC and Furnace) we felt completely comfortable with Jonathan, Austin and their team. We have been happily recommending them to our neighbors! (June 2018)A year later and we have not been happy with Horizon. Upon sale and installation, the Horizon team told us that we would notice a significant decrease in the temp difference between floors and the moisture level in our basement. The temp differences are just as bad as before we got the new system and we are still dumping our dehumidifier daily. (June 2019)

Our technician Josh was extremely professional. Not only did he ensure we knew what he was working on, he spent time to educate us on what we could do for interim maintenance.

James Dudley was professional, thorough and knowledgeable. He resolved my emergent need in a very satisfactory manner.

The Horizon team did a fantastic while executing the conversion of our boiler from fuel oil to propane. Scott, of the sales team, gave us a fair price using high quality components. The system he spec'ed is an unbelievable upgrade to what we had previously. Adam, who led the installation team, did an incredible job of providing us with a diligently cleaned work area and professional looking new system. You wouldn't think a boiler could look spiffy, but this one does. We are absolutely delighted with the final product.

Had my recent A/C maintenance performed by Horizon. The technician was excellent! Not only did he perform the scheduled maintenance, but recognized a broken component and provided the repair to the electrical box located near the compressor unit. He even went so far as to ensure my circuit breaker was correct for my A/C system. Horizon routinely goes above and beyond whats necessary, and consistently provides outstanding service!

Came out for a seasonal service yesterday ( we had an old inefficient system so replacement seemed out best value ). That same evening a system design specialist came out to give us a full quote and then today a brand new HVAC was installed. Everything happened quickly, efficiently, and professionally. We have used Horizon for other services in the past and we will continue to use them for any other needs plumbing or HVAC related needs in the future. Highly recommend.

The pipe to my water heater burst. Harry Sullivan of Horizon Services, was my technician. He was prompt and professional. He had the parts and the know how to fix the problem immediately.

The Annual service review of my Heat Pump and Air Handler were very helpful to know what problems we were incurring and would start to incur. I've been with another company for years and they weren't as thorough as Matthew. He was very thorough and gave his professional opinion and technical review of every aspect of our aged system to identify why it wasn't cooling at peak efficiency.

Horizon did a wonderful job installing a new furnace and AC unit in our basement. They had a hard time threading new copper pipe from the outside compressor to the unit but they stayed with it and got it done. I wish I could remember the installer's name but I have since deleted the text messages. A minor issue (not with the installation team) was with the resulting holes in the drywall and weather Horizon will pay or contribute to fixing the holes. It was an acceptable value but we needed a competitive bid from another company to get Horizon to the right price. Overall, very satisfied.P.S. I just was able to recover the names of the installation team (Axell, Warren and Brandon), they were very good!

My A/C was not putting out any cold air and I called to have a technician come out and see take a look. The service assistant mentioned that a tech could come out the same day which was great. They mentioned that it would be a $89 dollar charge to come out and diagnose the problem. I had just purchased a home and electrician had put in a new thermostat. The tech showed up and was very friendly and professional. He took a look a the wiring on the furnance and mentioned that some of the wires were not wired correctly. The HVAC system is five years old so it was working fine. After he connected the right wires together he mentioned he had to charge me for labor which is understandable. He came back to me with his Ipad and showed me that I owned him $530 for labor. I was going to tell him to put the wires back the way they were because that amount is excessive considering the problem. No hardware replacement, leaks or other failed components. It is connecting wires which the tech showed me. I have properties in Ga and for that price I could have flown my HVAC tech to MD to do that work for equal or less. I will not be contacting this company again for work. The prices are very excessive. I think the good reviews are due to customer service which the tech was very nice but it seem like the company push them to be salesmen and get as much money as they possible can from the customer. I did not want to dispute this with the tech that day. You got with this company be prepared to pay a hefty fee after the $89 fee. Never again

Very professional and on time. Very knowledgeable about water and sewer pipe. Very friendly and courteous. The tech was amazing. I would recommend to anyone.

Eric came today to perform a tune-up on the AC system. He was very thorough and professional.

Horizon offered a great deal for a/c units so I took advantage and they were very professional and honest. No sales pitches, just the facts. Will use again!

Kevin provided me prompt, knowledgeable, same day service on my leaking water heater. Within minutes of arriving he had the issues diagnosed; after fully explaining my options, the repairs were quickly underway.My water heater now works better than before!!Thank You, Kevin!

We had a sink hose burst under our kitchen sink and they were able to get someone out less then 24 hours on a weekend. Technician Mike R. Came out on time and was amazing! Was extremely pleasant and helpful.He fixed the busted hose and was able to replace the faucet also on site as well. He was even able to also give us an estimate right away on a repiping the house and a few other things we wanted to fix. I would highly recommend him to anyone.

Horizon Services came highly recommended to us by our neighbors. Our technicians Joseph and Sterling arrived on time, answered all of our questions and did a great job installing our HVAC unit. We are on contract with Horizon Services. They make sure you are happy with all aspects of the install. They will come back if there are any issues after the install. I would highly recommend them.

James was amazing. Quickly diagnosed the problem and fixed it right away. We had two plumbers from other companies look at this issue and neither of them fixed it. James did it in an hour. Horizon's communication was also top notched.Update: clearly the issue was not fixed as it’s leaking again just two months later.

The team of technicians that installed our air conditioning system was great. They were very courteous and personable. Once we contacted Horizon, we didn't have to wait days for the technicians to come. They arrived early in the morning, worked all day, and were finished around 4 pm. When finished, each tech explained what he did in detail. And, they explained in layman's terms (Yay!).My husband, Tony, and I appreciated their promptness, expertise, and courtesy as they worked throughout the day. Thanks, Horizon.

Horizon was great. My technician identified the problem quickly and explained everything I needed to know. Awesome service and got my house cool again in no time. Thanks Dave.

Horizon provided exellent service. Showed up when promised and Giovanni was extremely customer focused. I would highly recommend horizon.

Have hired this company 3 times to fix the same solution (a toilet that won't flush and backs out of local drains) and their fix works for shorter and shorter spans of time. Have spent around $500 to get a toilet to flush properly and still no dice.

Had an emergency situation with my a/c unit and it was repaired the same day. The technician (Kevaughan)arrived on time and did a great job. I'm very pleased with Horizon Services.

David and Tim arrived on-time and very professional. They kept us informed throughout the day regarding our installation process.

Matt is quite knowledgable and answered all my question and concern. This is my first year to try Horizon and I hope to have a lasting relationship with this company. I've have bad experiences in the past, and so far I'm happy with Horizon.

Had to get a a/c unit installed. Only one guy showed up who was an absolute saint. If I could rate him five stars I would. He wasn’t able to finish the job alone and horizon was supposed to send someone else out to finish it. This was on July 2nd it took 3 phone calls to actually get someone scheduled and they no call no showed so wasted a day of work for me. I’ve had better experiences with Comcast customer service which is setting the bar extremely low. I think I’d rather have my house at 100 degrees instead of dealing with this awful company

Quintin did a wonderful job explaining the process and was very professional. I was happy to get my problem resolved quickly and correctly. Well done!

Update: Overall I can't really recommend them, but at the same time there are also much worse alternatives out there, so in that respect they're better than some.Original Review:To be determined so far. The install on a system one step below their absolute top of the line option took a full day longer than quoted. After the end of the first day there was no communication regarding when the installers would return. It took an hour of calling the next morning to find out they would be coming back that day. Furthermore 90 minutes after the installers left the system shut down due to a fault. Earliest a tech might be out is 3 hours, potentialy 7 (putting the tech there at midnight). At this point I've lost a full extra day of pay, along with an unknown amount if the tech isn't able to resolve the issue until some unknown time in the morning.Update: The tech actually arrived relatively early in the time window to fix the problem. As it turns out the installers failed to fully test the system. The line to move water that had condensed on the coils was kinked and not allowing the pump to push water through the line. Given that a premium system was purchased and the installation to twice as long as expected, overlooking a pretty simple final check like this is somewhat disappointing.Overall the quality of interactions decreased markedly once work had started. Overall I've had much worse interactions with other HVAC contractors. At the end of the day I'm ambivalent about recommending them, they're not good, but not bad either, simply mediocre.

Amazing is all I can say! We just had our Lennox XP20 installed by Horizon services & we're extremely happy with the installation crew & product. All 3 of the installers: Cody, Jake & Norman did such a phenomenal job!!! They arrived on time just as scheduled and were very professional at all times. They were thorough in completing the work and were very patient in answering all of our questions. We were impressed with their on-site cleanup as well. Thanks to the excellent work done by Cody, Jake & Norman, we can now enjoy our newly air conditioned home!!! From Mike Pilarski, our HVAC salesman who provided the the cost & schedule information, we are very happy how he organized & coordinated everything to go very smoothly. From beginning to end we're definitely happy customers & we highly recommend Horizon Services...wish most companies operated like this!!!

Installation crew and salesman were professional and knowledgeable. Installation was performed in great detail and communicated throughout the process. I hope the Lennox air conditioning system performs just as well for the next +10 years!

The only A/C repair facility that would come withing 24 hours of requesting during a hot spell. Very capable technician and quick repair.

They came out on time, showed me what the problem was, did a great job explaining the costs and fees associated with the service, and were very respectful of my home. Would recommend to anyone.

Technician was on time, very professional and courteous, did not rush through annual maintenance on 2 systems. Highly recommend!

The service I was happy to have but Disappointed in the payment process. I was told I was being charged $295 for fixture to my thermostat. I signed off with the knowledge of being charge $295 but did not recieved a reciept after my transaction. I called to have the receipt sent to me after a few hours of not getting it. When i finally get it, i find that they charged me $400 for extra fees I was not aware of. Now I feel bamboozled. I will not be using their services again. I basically was charged an additional $100 that I was unaware of tech fees and service fees that I was told was included in the price that I signed off on. The entire invoicing process is unprofessional. I will not be using them again.

Omar was a wonderful tech. Made sure my system was working perfectly and even gave me tips on how to use my thermostat and change my settings to be more effective and efficient. He was on time, courteous, and very respectful of me and my home. Pricing was very reasonable! Will definitely have Horizon do my maintenance from now on!

Bacary is a great technician, very knowledgeable, professional and friendly. We have had Horizon service contract for years (2 houses) and highly recommend!

This has been the second time I used Horizon Services. Our technician, Shawn, arrived during the window, diagnosed our issues, and made the repairs all very quickly. As a novice engineer, Shawn continuously answered my badgering questions while performing diagnostics. I learned a lot about my system, and a lot about a wonderful veteran of the US Navy.

Barcay was able to come out late in the evening and diagnose and quickly repair the problem with poor visibility and lot of bugs within the same day I needed the repair.

Full Heating, A/C and Hot water replacement Great work ethic, really professional and courteous, will always use Horizon and request Joseph.

Excellent service to replace my water heater. Tim, the technician, was professional, polite, and friendly and answered all my questions. After Tim left I noticed the hot water was a little brownish. I called the office after 9 pm and to my surprise they connected me to Tim who was at home. He gave me advice to address the issue and even offered to come to my house that night! I told him it could wait till the morning. His advice to run the faucets for some time cleared it up, and everything is fine now. I'm impressed with Horizon's and Tim's responsiveness and dedication to getting the job done right. I highly recommend Horizon.

Technician Damon Allen took time to explain diagnostics and recommendations for improvements to our heating system in a professional manner. Would recommend him and Horizon to others.

My first experience with Horizon and it ended horribly. My heat pump (14 yrs old) quit a few days ago. I called Horizon since I've been receiving lots of their mail and the reviews were glowing. Carl came out next day and diagnosed the issue and was very kind and explained everything, all the while with undertones of you probably should just get a new system (ok, fair enough). Can't complain about Carl at all. He was professional, courteous, etc. One issue he found was the disconnect switch ($15 part at Lowes; would cost nearly $600 from Horizon; way too high, but OK, I can understand; I would have paid it). Carl got power to the system w/o installing the disconnect (which saved me $600, so I really appreciated that), but then he found the blower motor was not working. Long story short, his recommendation was to replace the system since the cost of repairs would be too high to dump into an old system (fair enough). 4.5 stars for Carl. Great guy and I was getting a great vibe about Horizon, until I met the sales guy.Now comes the horrible ending. Sales guy (purposely not naming names here) comes in around 5pm and the moment we sat down it was hardball, pushy sales. He was very condescending and disparaging of other HVAC companies. Made it seem like Horizon was the only game in town and they are the only ones who do the best work (fair enough, that's his job). Then he shows me emails about how several trucks are going to be idle the next day and it's gonna cost the company $80K in payroll. I did not appreciate the condescending tone and his attitude stunk. My wife was not pleased by his attitude either. The moment he realized I was not an impulsive buyer, was entertaining other quotes and wouldn't sign on for a next day install, he sounded quite upset and totally uninterested. This is not what I expected from such a highly rated company. 0 stars for the sales guy.I'd like to give just 1 star, but overall I'll give 2 stars since my experience with the technician was VERY good.

Nate was wonderful! Professional, knowledgeable and kind. He did a great job and got us fixed quick. We always have a great experience with Horizon.

Consumer beware! Do not use Horizon Services for your plumbing or HVAC. I have been nickeled and dimed by them.First they installed a new furnace, which seemed great but then come to find out the AC condensation line was not installed properly. I only found this out 5 months after the fact, when the AC was being used. Horizon came out to install a a new pump but I had to pay for it?? It was their installation error in the first place. Talked them down to $500 from $700, only to find out this part is $35. And it took about an hour for the service to be completed. I was not provided with an itemized invoice.Then about a month later, I needed a drain cleaning so I called Horizon. They were unable to clear the clog after having them out twice, but again, I was still charged for the service that they could not provide? The technician that came out did not have the tools he needed to even get the job done. I had to ask a neighbor to borrow the tool. And all they wanted from me was to have them replace my pipes, to turn a $150 job into a $2k job. From past history with this company, we said no to pipes being replaced and to just clear the clog. But the technician's boss would not allow him to do that so he left without clearing the clog. So, after three days of not having working plumbing (I couldn't even stay in my own home), I had another plumber come out in hopes of clearing the clog. He was able to do what two Horizon technicians could not do in a matter of minutes. Horizon charged me for a service they couldn't even provide.

Micheal's performance was excellent. Asked first what was the problem. Looked at each area needing repair. Listeeds to all of my questions and answered each very professional. Got first hand answers from boss on anothrr problem my house had that another technitian would have to look at.Micheal was very polite and scheduled another appointment to complete the job at hand and schedule the other technition to come and check my furnace. I thank Horizon Services but especially Micheal.

I first learned about Horizon last year when I saw a plane flying an advertising banner across the horizon. I looked with binoculars as we live in rural country and saw the name horizon plumbing. Because of the cool advertising and guaranteed service, I thought I would call them the next time I needed service. Well in May of 2015 our sink stopped up royally and horizon came to the rescue, even getting on our roof to clear out the vent pipe. Great professional and clean cut service guy with proper identification and orange booties to keep the house clean. With the yr guarantee I had no worries when just recently the same clog occurred. They came out speedily and fixed the sink very quickly free of charge, apparently just a small issue this time.I will be looking into the heating and air estimates as well and will update posting.Highly recommended.

I have used Horizon for several services in the past month. Unfortunately, I needed several repairs at the same time. My most recent service was regarding my sump pump spraying water outside my home. The tech, Robert Whitley, was professional and knowledgeable about plumbing services. He took the time to clearly explain what the issue was and what needed to be done to resolve it. He made every attempt to ensure he covered everything before he left. He went above and beyond. I really appreciated his courteous service and professionalism on the job!

Calvin was prompt, professional and extremely competent. He explained what would be done and how it would be done. I am very happy because the entire experience was positive.

Horizon is absolutely fantastic company with reliable service. My A/C was not working and they sent a technician within 2 hours of my telephone call. The technician, Shawn Monroe was very knowledgeable and professional. He restored our A/C within one hour. The charges were very reasonable. We are so happy to have Horizon for heating, A/C, and plumbing repairs. We used horizon few years ago for a heating problem. It also was a fantastic customer service. Thank you so much for the reliable service.

I only have good things to say about the service technician, and the same day service. That was terrific. But I do take issue with the pricing.I woke up with a wet kitchen floor due to a defective garbage disposal, and naturally I panicked, since I am 80 years old, and have no one to help me. I remembered the ads on the TV for Horizon same day service so I called immediately. I was told there would be a 49.50 charge to come out. Thinking that Horizon prices would be competitive with the market, I agreed. What a shock! It was over 600.00 for the job. I let the technician do it since I didn't want to to pay the service charge for nothing. In retrospect, I should have paid the charge and said goodbye. I would have been ahead of the game by letting Home Depot do the work for about 300.I really think Horizon should be more upfront with their prices which seem to be overinflated.At my age and situation in life, 600 is a LOT of money for me to put out at one time. I've learned a lesson--------get several estimates! I was so impressed by all the ads on radio and tv, but I'm afraid they don't tell the whole story.UPDATE-----After speaking with the Customer Service Manager at Horizon, I am changing my review from one star to 5 stars. I was very impressed and somewhat surprised by how anxious the company was to resolve any issues their customers had. They certainly resolved mine in a most timely manner. The service rep was not just informative, but pleasant and empathetic. Horizon Services will be my go-to-guy whenever I need a plumber.

Can't say enough good things about Kevaughn's work and knowledge. Very pleased.

Great service once again from a informative, enlightening and professional technician, Clifford Ulrich. He has been to my home once for a tune-up of my system and my rental property twice for necessary repairs. I am extremely pleased with his skills, his ability to inform me of exactly what the problem is and complete the work in a timely fashion.

Horizon Services installed a new HVAC system in our home. They provided friendly, courteous, professional service throughout the entire process.We're very pleased with our new Lennox HVAC system and will call Horizon Services out whenever we have AC, Plumbing or Heating needs.We've also used Horizon Services for freeing up clogged drains and most recently they replaced our water pressure reduction valve. We were pleased with each service and service technician.

Tech, Dan, was early, expedient. He was courteous, professional and efficient. He diagnosed the issue and repaired my unit within 1/2 hour. I would highly recommend Horizon Services of MD to anyone.

Lloyd and Timothy (as well as everyone else we met with) were professional, efficient and knew their stuff. Excellent service.

This was the second time that I used Horizon, and I was impressed again. Every Horizon employee who I've spoke to has been incredibly accommodating, respectful, and professional, even in situations that I'm stressed.I've been most impressed with how understanding the techs are with animals or small children in the home. I can't recommend Horizon enough.

During the recent cold weather emergency, my two year old Horizon installed furnance shut itself off because a pipe froze because of an incorrect installation of the humidifier on my furnance. It took Horizon three full days to get to me. Imagine no furnace heat for three days. This started on Christmas Eve day. I had no heat over Christmas. Stores were closed so I couldn't buy space heaters..I had one small one and a friend loaned me one.Otherwise all my pipes would have burst. Don't expect warranty work on holidays. You'll be waiting just like I was. And don't believe advertising that says they respond 24/7. It just isn't true.

Thank you! Gavin did a great job!

Harry was a very knowledgeable technician. Took the time to explain everything, and did a fantastic job with replacement of water heater unit.

Kevin Green came to check on a suspected leaking toilet. He was on time, polite, clean and conscientious. We have used him in the past and will request him in the future if and when an issue arises.

Excellent experience with a/c tune up. Technician Carl Robinson quickly assessed our unit and provided excellent adjustments and recommendations consistent with our needs.

The technician came, did all of the inspection and maintenance on our furnace. He showed up on time, with a mask on, and protective footwear to avoid getting our house dirty.We had asked about some recommended maintenance that would have cost around $300 that a technician had recommended before, and he pointed out a more severe issue, and said not to bother until we fixed that. After totaling up the issues with our 13 year old system, we asked about the cost to replace, and he was able to set us up with an appointment to find that out as well.

TL;DR - I was the customer from heck, but all 8 of the Horizon personnel I worked with were friendly, patient, and incredibly professional. They bent over backwards to earn my trust and confidence, and delivered superior results!Our furnace stopped working the day after Thanksgiving. I called Horizon in the morning and they had a tech, Shawnte, to our house shortly after noon. Shawnte was great. Very friendly and very fast. He quickly advised us that the furnace shut off because a roll out switch had been triggered. This condition typically happens when the heat exchanger has been cracked, and it can result in very high levels of toxic gases in the flue. I watched as Shawnte checked the exhaust gases with a probe, and the readings were in the thousands of parts per million when they should have been below 50. Shawnte's boss, Carl, then came out with a camera designed to check for cracks in the heat exchanger. I sat with them as they inspected the heat exchanger and found a series of cracks exactly where they predicted they would be.They had a sales person, Rebecca, out to me that evening. She put a very thorough system estimate in front of me, based on the options I wanted. She answered almost every question I asked, and, when she didn't know the answer, she called Carl, the service manager who had come out to my house, to walk me through the details of the system, Horizon's parts and labor guarantees, and how their installs differentiate them from other HVAC companies in the region.Later, when I decided I couldn't foot the entire cost of the very nice system I had Rebecca spec out for me, she came all the way out to my house AGAIN (on a Sunday!!!) to help me pare down when I was seeking, sweetened the deal with discounts, and even had me speak with her sales manager, Cameron. Keep in mind that my conversation with Cameron happened at 7:30pm on a Sunday night! In the end, I agreed to a system that was still very nice, much more efficient than the system I already had in my house, but without all the bells and whistles I thought I could afford.Horizon had a team out *the very next day* to replace my system, and the team, Adam, Tim, Sean, and Dominic were just incredible. Friendly, informative, and patient. They even stopped in the middle of their work to answer questions I had about the system they were installed, etc. They worked for 12 hours to get it all done that day, and Tim and Adam stayed late to walk me through all the ins and outs of my new system and thermostat.Definitely recommend!!!

Horizon was very responsive and quick to come out. They cleared a clogged drain and repaired a leaking pipe. Price was very reasonable. I will definitely use them for all my plumbing needs.

My AC stopped cooling and I called Horizon. They came promptly and on time; the technician was professional and seemed competent. He quickly diagnosed the problem as a damaged capacitor - this literally took 10 minutes or less. The price to replace the capacitor was in excess of $400. I have replaced capacitors previously and knew the repair was very simple and quick, taking less than 15 minutes, and that the part (the capacitor) costs in the range of $15. I thought the estimate of more than $400 was quite excessive; I declined. I was then charged an additional $89 for a total of $178. I was taken aback by this - it is not the case that the visit is simply $89. It's $89 to knock on your door as the tech told me. Anything else, including the estimate itself, costs money: thus, an additional $89 for the less than 10 minutes of diagnostic work. I simple purchased a new capacitor and replaced the old one. Total of $178 + $15, but still far less than Horizon would charge. Poor value; deception in that there is a cost to the work estimate - that is not included in the $89 knock on the door charge. Very disappointing.Addendum: Unfortunately, no text and no email sent from Horizon has a job number associated with it. And no receipt was sent following the tech's visit. So I cannot include a job number here - none was sent as far as I can see.Addendum 2: Based on the same review placed at the Horizon website, Horizon contacted me by phone, asked about the issue I had with them and in the end reimbursed me $89 (the fee for the work cost estimate). So in the end, I did pay $89 for the visit, as Horizon advertised. I was very impressed by their willingness to listen and kind reimbursement.

Greg provided the best service every he flipped my experience with you guys after having a terrible service from another tech!!
Definitely will recommend for friends and family...

Horizon services are above and beyond the expectations that one would have for someone who comes to do repairs on your home. The technician was very professional, efficient, knowledgeable and took the time needed to evaluate my entire system before giving me a diagnosis on the problem of my unit. I had seen the advertisements on television I was very very intrigued and now that I've had the services the advertisement is 100% correct .they are on time , efficient and they certainly do give you the attention that you need in order to have repairs done properly

Very knowledgeable and professional use the company for different jobs . Just this week and they completed the jobs with care in each case. Also answering my thousands of questions . That I had and walk me through what they were doing and going to do .

Amazing experience especially Kevin the plumber he was knowledgeable and honest about the best fix would be. Tidy and attention to detail were amazing left the work area spotless.

*Edit* Company reached out with apology and did best to make things right.Sales, upselling, not thorough, not thoughtful, and all around bad experience. I do not post reviews normally but this is an exception.I know this isn't the technician's fault completely, but it was overall bad. The technician came and checked our AC unit for a few minutes then quoted me nonchalantly around $1,000 to change the circuit board. No details, just out of thin air as I assume he figured I'd just go for it? Quickly googled the circuit board and it was around $200 from the manufacturer. I asked for some explanation and it was sometimes it just happens to electrical parts and we need to charge for labor (okay, I can get my head around that). I said that price was way too high and ultimately negotiated to $600. He changed it in minutes and left... I should have said no in hindsight. The unit then continued to leak after he left. They came back out and confirmed the issue was the condensation tray and a back up of dust. The air filter was dirty but there was no offer to clean up the carpet that the water leaked onto, no offer to make it right, no apologies, and the initial inspection was obviously not thorough and THEN on the second visit they tried to pitch a $740 upgraded EZ Trap pipe.I would not recommend this company and won't be using their services again. I am mostly understanding but this was 2 situations that were handled poorly.

I had Horizon come out to performed a long overdue maintenance check on my heating & A/C. I was very happy with the service I received. The Master Tech, Andres, got to work immediately and did a thorough evaluation of the system. He would discuss any problems with me and show me exactly what was going on. I was very happy with the service I received and immediately signed up for the yearly maintenance plan.

Company is a crock!!! Called for service heat was not working, informed us service call charge. Ok, no problem like $90. They sent some young kid (who did not wear shoe covers as advertised on their website) but anyway. He performed a maintenance service which was not needed at the time and did NOT fix the issue!!! He did not tell us this Prior to doing the work OR give us an invoice or receipt. I had to call this place 3 times to get one. Still waiting for supervisor to call backDo not use this company!!

The Horizon tech, Andrew was very friendly and highly knowledgeable about my AC system. This was the second Horizon AC tune-up I've had. My system needed a few parts replaced, which weren't cheap but overall still an excellent value as Horizon guarantees your AC for the rest of the cooling season. I will continue to use their services and recommend them to others.

Great price, great installers quick turnaround very professional and detailed oriented when the installation was done.
Reggie, Rico and Derek did a wonderful job.
Thank you 🙏🏻

I was thrilled with my experience using Horizon. We had our heat turn off during very low temperatures. I tried to call a local provider and could not get a call back. I decided to call Horizon remembering their commercials. I was shocked how responsive they were to my issue. I had a great technician, Ben at my home within 24 hours. He identified the problem quickly and was very informative during the visit. I already scheduled a followup tune up for both my systems, which Horizon scheduled for less than a week away. I always thought this company made a pretty large promise to live up to in their advertisements but from my experience, they exceeded it.

didnt get a chance to write a review when Giovanni came out last Fall to tune up our heat pump and air handler for the winter but he is very knowledgeable and willing to answer any and all questions I have during the service. This time he came out to look at our heat pump which began clicking loudly for the past 3 days since we turned on the AC. Turns out the clicking was coming from the reversing valve because freon had leaked out to about 20% pressure when the norm should be 70%. He was patient to diagnose the problem and ultimately advised a new unit as the most cost effective solution since our unit used old R22 refrigerant so we'd have to replace in 2 years anyway. I was very satisfied with both service calls and would recommend Giovanni to anyone.My only annoyance is the inflated cost of parts Horizon is willing to charge, which is not a reflection on my review of Giovanni. However, to replace a capacitor for $266 when I can buy it on Amazon for $15 is outlandish

Our AC stopped working and within 12 hours (overnight) I had an appointment scheduled and Larry arrived and had fixed the unit and had the cold air blowing again. He was very knowledgeable, great communicator, and very professional. I highly recommend Horizon.Edit: forgot to mention that he's literally within 1 minute of the ETA they told me. VERY punctual.

The technician, Majd, was amazing! Knowledgeable, professional, helpful, and considerate. He really wanted to help. I would use this company again.

Jovan was very polite and professional. He worked well with me and my husband. He answered our questions and explained the problem in simple terms so I could understand. My husband knew what he was talking about, but I didn't. He was very patient and a great service person. I would be happy to have him return if there are any issues with the heating system in the future, or for the yearly maintenance.

Horizon services came out to repair my heat pump during the terrible cold snap. They had difficulty diagnosing the problem and had to return daily for several days in order to get it repaired. The technicians were professional and always arrived during their scheduled appointment window. There were some mistakes made by the company in diagnosing the issue which Horizon admitted and took accountability for. Although it’s not ideal to encounter errors with a professional repair I appreciate the fact they owned their mistakes instead of sweeping them under the rug. Throughout everything they maintained good customer service. I would use and recommend Horizon services again in the future.

I called on a Monday to schedule two separate appointments on Thursday, one for plumbing one for an electrical ground. I was told that I only needed one appointment, and that the same tech could do both. Thursday came around, the appointment window passed, and still no call. I called Horizon back and was told the tech was “running late”. I understand that jobs can take longer than expected, but a courtesy call is all I wanted. Half of my day spent waiting for someone who never showed up. Friday morning comes, the tech arrives, and they tell me that they can only do one of the jobs. I called Horizon specifically to make 2 separate appointments, and they told me only one was needed. After calling back AGAIN, they offered to set me up with another appointment for an electrician, but I refused. I will not be giving Horizon any more of my money and will be discouraging people from giving them business. Use a small, local business instead. They will actually value their customers.EDIT:Horizon's response to my original post is directed to a Ms. Castagnera, who apparently also had some concerns with the service provided.

Kevin was an excellent technician. He showed me the many reasons why my water heater needed immediate replacement including the leaking and corrosion of the unit. He was very personable with myself and my child who was in the home with me during the replacement. He explained the necessary code upgrades that needed to occur due to my older water heater as well as how to operate the new unit. He kept his work area very neat and clean as well.

Professional, courteous and complete my HVAC system was replaced in one day with minimum hassle. Joe and his crew explained the new system and thermostat to me and my wife with patience and attention. It was a pleasant experience having them in my house to do the work.I will definitely use Horizon Services again if the need arises.

The repairman (George) was very helpful in resolving the issue with my AC unit. He was very knowledgeable and he kept me apprised on his findings for my AC unit. I would definitely recommend him to others.

I had a tech come out for my water heater. He was very nice. He thought he noticed an issue with my AC unit and offered to call someone in and waive the dispatch fee unless I was getting work done. I made it very clear I could not pay that dispatch plus get my water heater fixed. My AC had been running fine so I almost said no. The AC guy came in... said he didn't see any problem at all but took out my filter and said it was dirty and he would give me a free one from the truck. But when he came back he had a filter 2 inches too small but put it in anyway and said for me to just go grab a new size myself. Okay no problem. Then he charged me the dispatch fee anyway. I called the office to find out why I was charged when I was told I wouldn't be- you know because I'm not the one who thought there was a problem with my AC unit- and some man rushed me through my scenario and proceeded to mansplain to me about dirty filters as if I don't know anything. I got the hint- he wasn't going to acknowledge what the first tech told me so I hung up. Apparently an incorrect filter put in by them was worth 90 dollars and I still have to go buy the correct one myself. The vent makes a whistling sound now because it's got the wrong size on it.  I would give 0 stars if I could.  Go somewhere else especially if you are a female whose husband is at work during the visit.

Stephen and Gavin came to finish hooking up a/c to power, and installed and programmed new thermostat. They did a great job and answered all our questions. 👏 (Our new a/c and furnace had already been installed by Reggie and crew, 👏but we had to get a new breaker box installed) Awesome job - definitely recommend!

Our tech, Quintin was great. He worked with us on what we needed and was friendly and fast.

I just needed an analysis of my heating/cooling system and was given some very frank assessments of it. I loved the good humor and friendliness as well as the thoroughness of this worker. Thank you.

We had just moved into our house at the end of the summer last year and the AC worked fine. Tried to turn it on this year and no cold air. Horizon was able to come within two days and on a weekend no less. No charge initially just to come out which was great. The technician Chris was on time and was able to get our system up and running again. Overall great experience.

Tech came out to diagnose my AC unit. After narrowing it down to a TXV he gave me a quote of $3200 and then said I might as well just get a whole new system. In the age of google I checked and found the average cost of this repair to be about $800. I found another company to do it and they quoted me at $750. This company is garbage .stay away

John did a great job servicing our equipment. He was polite, professional and knowledgeable. I would highly recommend him and Horizon.

So far, so great!We have had the unfortunate experience of having to deal with the headache of a cheap HVAC system that was poorly installed since living in our home (not by Horizon). We bought a flipped rancher almost 3 years ago and with everything new and renovated; we were not expecting to need to buy an entire new HVAC system within a few years!We first encountered issues within the first year of living in our home with 3 small children, one being a newborn. This is important because temperature control is a necessity with little ones! It all started when we first noticed water marks on the ceiling of one of the kid's bedrooms and then within a few days the ceiling had collapsed. Long story, short. It turned out the air handler, located in the attic was installed incorrectly. After a big fight for them to do so, the contractor of the house had the problem fixed by a subcontractor who had terrible customer service. We only were able to get this resolved by the contractor because this happened within a year of living in our home. Otherwise, the HVAC did not come with a warranty. Unforunately, this is not the end of our HVAC story.Horizon was recommended to us this past year when our A/C failed during a heat wave. A motor was replaced on the air handler and we had it repaired. We used them again this winter when we turned on the heat and our unit turned into an icebox (see picture). It was discovered that a major leak was happening and a repair would set us back a few thousand. We knew that getting a new air handler and unit was the smartest option as we no longer wanted to service a cheap, poorly installed system. Unfortunately for us, we had to get this done right before Christmas but once we met with Horizon to discuss our options, they were able to install the next day! We've had the pleasure of enjoying an efficient system with an excellent warranty with a honeywell redlink thermostat, a fabulous Lennox unit and peace of mind!Thank you Horizon Services! Everyone, the service technicians, sales, installation crew and management- you guys are the best! I only wish we had you guys install from the start! We are looking forward to cashing in the cruise for 2 that came with our new heating system-just another bonus of choosing Horizon!

Brandon was beyond professional. He answered all our questions and made sure we understood everything before and during the work. He replaced our water heater and laundry sink and was through, attentive, knowledgeable and impeccable in his work. We trusted him and the company and will use their other services. Beyond pleased.

I provided all my information to two separate sales associates and was promised someone would call back. Nobody called. Not fun when the heat pump is boken and the temp is above 90 degrees. Poor business practice.

Very satisfied with our technician, Kevaughn. Knowledgeable and friendly. Knew exactly what to do and handled the HVAC repair quickly and efficiently. This man knows his stuffWe're extremely happy with Kevaugh's performance. Thank you!

The men who placed the unit and replaced the ducts were great. There supervisor not so much, he decided to climb on boxes in my closet and smashed and knocked stuff over and didn't tell us. He could have either asked us to move them or apologized. He just left and didn't say anything, we found them like that the next day.We've had some random noises since and the same person was sent twice to listen and instead of waiting he would say he doesn't hear anything, would make a few not funny jokes and then he would leave.

Our new outdoor unit stopped working yesterday and I gave them a call and had a service tech out the next afternoon. Come to find out the outdoor unit failed ( which doesn't happen that often ) they are now working on getting a new unit to install by Saturday. They are fast to fix and honor their warranty and to get our heat back up and running as quick as they can. They have treated us great from day one. They are a great company and they hire our vets. Which I like and will continue to support and use Horizon services.

Overall experience was great. Install team was very knowledgeable and friendly. Keep us well informed during the install process and asked us questions along the way.

The first time I used Horizon was for a oil boiler furnace install. I was blown away by the attention to detail and craftsmanship of the installer.Someone who took pride in their work. During a recent annual service cleaning George S. was thorough and very informative. He pointed out that my aging oil tank had some signs of possible failure and recommended I look into getting it replaced. He was informative on some options I would presented with and what to look out for. Thanks!

Great work! Clean Professional Techs. (Ryan, Alex & Jorge) Great sales Reps. (Rebecca O'Neill), Great Service, Quick Scheduling, reasonable prices, great warranties! What else can you ask for?

I discovered late one night that my indoor HVAC was leaking water. I called around to a few different companies and horizon was the only one I could get to come out (others quoted me weeks out!) They had a great answering service that took my information after hours so I could rest easy knowing it would be taken care of. The technician Michael showed up the very next day and fixed everything, as well as installed an extra safety measure to avoid this in the future! Michael was professional, knowledgeable, and had great customer service. I will definitely think of Horizon FIRST should any future issues arise!

Polite, Knowledgeable, Punctual and Fast. The installation team did a great job with the exception of clean-up. Some debris was left in the install area. I would definitely recommend Horizon.

James C came out and repaired my hot water heater. He gave me several options ranging from repair to replacement and altho I went with repair he was honest about what was involved with my particular situation...he practically worked a miracle with my tank and I am really thankful. Price was reasonable and I would use them again. 5 stars!

Continuing problem with 1 of three mini split units not functioning as designed while under labor and parts warranty. Told by mechanic it might be circuit board. As problem occurred intermittently the supervisor did not approve replacing the warranted part. I overheard the conversation on speaker phone. Recently I called them out again and mechanic confirmed it was circuit board. $163 part evidently frequently is a problem with Mitsubishi. Part is warranted but they wanted $750 in labor for about 1 hour or 2 of time because my labor warranty has expired. They also refused to provide me with the new replacement part so I or another mechanic could easily replace it. They are unprofessional and unethical in doing what is right in this matter.

Horizon helped out in a very worrisome situation and left us with great confidence in the repair.

great experience on our new heat pump install. everything went very smoothly and we are very happy with everyone at Horizon!

We needed help with our furnace pronto. Horizon was able to come out that very day AND our service technician, Andres Hoyos, was great! He was very knowledgeable, fair with pricing, and taught us a lot about our system. Thanks Andres! We'll definitely use Horizon again.

Cliff was a phenomenal technician. He was courteous , on time and very knowledgeable. Will only work with Horizons in the future.

Kevin was on time and very knowledgeable and professional. I what was a very stressful event( gas leak ) he was calming and reassuring that he would fix the problem and ensure that my home was safe .

They quoted me $3800 to install a part that is readily available for $510, and is likely free from the manufacturer - a full 50% more than my next highest quote.

If you all haven't found or used Horizon Services, yet - and you need HVAC or plumbing services, they are well worth looking into. Great experience. Great technician - Giovanni! (Wiped down our equipment; wore protective booties around house; very patient.) Just finished my heating unit service, and I already scheduled them for my summer A/C service. Look them up!

Appreciated Shawn's visit. Gave us proper feedback on our system and helped us schedule a sales visit.

Good service, upfront no gimmicks. Technician is always prompt , respectful and knowledgeable. I will continue to do business with them in the future. Clifford is reliable and welcome... it's nice to have a person that's been to your home and can remember your HVAC system!!

This is the second time that Damon has been to my house for service. He is so knowledgeable and courteous. He even gave me some tips to keep my a/c in good working condition

I had a great experience with this technician. He was polite, well spoken, and appeared to have done a good job, and went the extra mile by replacing my filter because he noticed I had written an replacement date on it and I had a new one waiting to be used. I am VERY happy

Had my A/C tuned up by Horizon Services and had a great experience with them. Horizon Services are very easy to work with which is a plus in my book and the technician I had was very professional and curtious. Thank you for making this project easy to do.

Went with Horizon less than a year ago to install a heat pump and air handler. They charged $16,000. The sales rep assured me that I was paying for a quality install. That was one of the reasons they charge so much. Fast forward 10 months to one of the coldest winters we've had. Our new AC is struggling to heat the house with the thermostat set to only 65 degrees and our heat running constantly. We had Horizon come out to check on it. It turns out not all the heat banks were activated during the initial install. So much for quality install.

Tyrone and his team did a great job, were friendly, and kept me informed on the progress along the way. They also took extra time to review how the system worked and answered any questions I had.

Very satisfied with Horizon Services from making the appointment to the service I needed done to our AC unit. Very knowledgeable and answered all the questions I asked. On time, respectful of our house, and comfortable to talk to without feeling like we were being ripped off or pressured.

This is the 4th time I have tried to fill out this section. The...keeps going back to Google with no options to return! So, because the technician deserves it, I will try again...Our door bell works at times but not this day. I really appreciate the technician's efforts to get in touch with me. He presented as an appropriate young man who was quietly comfortable in his ability to do his job. The plumbing issue proved complicated. He discussed the problem and options with me. I was not looking forward to moving a lot of stuff to get access to the tub from another room. He made another trip to the basement and found an option. The technician went to his truck a couple of times looking for options as well. The clog was difficult to clear. Afterwards he explained the issue.Did the work take longer than expected? Certainly. He remained focused on the job, not the clock. I respect him for that.I believe the problem was solved because of the technicians professional approach to his job. I sincerely say that he is a bright young man with the ability to go far because of his desire to learn and to get it right.

Tyrone Parker and his crew were amazing! I was very anxious about the whole process but Tyrone ensured everything was set up properly and was very kind throughout. Tyrone, thank you so much. It was a long install and I know how hard you and your crew worked. My family is very grateful. I hope they take good care of you over there at Horizon!

I called Horizon Services to inspect an 18-year-old HVAC system. After the repairs were estimated, it made sense to replace the system. Someone came to evaluate the requirements, and provided me with a wide range of options.They were able to install the next day. Could not have been more impressed with the k owl edge and professionalism of Carl, Todd, and James and Tim.

Horizon is the best. The guys were on time, and did a very good job installing my new AC.I am very pleased

Jovan is courteous, professional and knowledgeable. I'm very glad my neighbor recommended Horizon - and that the company has excellent, well-trained service personnel like Jovan. I highly recommend this company and technician.

The entire process from contacting Horizon regarding my service needs through the actual service delivery was seamless and outstanding. The heating technician, Shawn, was professional, thorough and completed a detailed assessment of my home's heating challenges while repairing my very aged systems. I highly recommend Horizon and will continue using their services in the future. Great job Shawn and thanks for making my heat work...you were my hero of the day.

Andres was excellent. He was courteous, punctual, expedient, and thoroughly explain the problem. My house was cold when he arrived and now my family get to sleep comfortably in a heated home.

The technician provided by Horizon Services of Maryland to provide a tune-up for my AC system was a Matthew Radley. He was very polite and thorough in his work. At the end of the project, he took time to explain to me what the test results meant from the diagnostic equipment used. I would be pleased to use Mr. Radley again for my fall tune-up.

Clifford was on time and very knowledgeable. He explained everything to me in a way I could understand. I definitely recommend Horizon Services and Clifford.

Just had a new heater and air conditioner installed by Horizon - they did an amazing job. The lead installer, Joe, was superb - a true professional!!

Nate was very thorough and explained everything he did to service our furnace. He arrived on time, even a little early, and was very professional. Great experience with Nate and Horizon.

Our technician, Cliff, demonstrates the true meaning of customer service. Cliff absolutely went the extra mile, & is the reason we remain Horizon customers.

Service Tech DeVaughn was excellent in customer service, knowledgeable of his job, informative, prompt, and respectful. I was quite pleased with his service. Great representation of a Horizon! I highly recommend!

Tim was knowledgeable, and very personable. He is so thorough in his work and I could tell he cared about the finished product. He was available for question throughout the installation and made sure we understood everything once it was complete.

Jay Rosengarden was great. He came for an estimate and explained all the benefits and costs well. Would definitely recommend!

Calvin and Mike were very knowledgeable and professional. They were out within 5 hours of us calling

The technician, Shawn, was very professional and knowledgeable about his craft. He provided me with details on what he was working on while he repaired my system. I will continue to use Horizon's services.

Great service! Technician did a great job laying out options in a way that was informative.

Our water heater went out at night and a friend suggested calling Horizon because they used them before. We called at 9pm and had Calvin at our door before 9am the next morning. He did a great job and was able to get out water heater replaced the same day. Would definitely recommend them for hot water heater work.As a side note the automatic text message updates letting you know the technician is on their way and their ETA is really helpful.

Shawn did a great job. He knew what he was doing and went right to work. He quickly solved the problem and did it for a fair price. Great customer service from start to finish!

They were able to come out the next day after I discovered the issue with my HVAC. Needed to replace the system. Although it took 14+ hours the team was professional and did a great job. I will definitely use this company again.

This company has helped me fix other companies mistakes on ac and furnace issues. They are honest and do things the right way, and do not rip people off for money. I have had this company for years and will continue to do business with them.

I met with both Andres Hoyos and Scott Williams. Both employees were exceptionally professional, kind, patient, and most importantly honest. They ensured that all of my numerous questions were answered to my satisfaction and walked through the pros and cons with all of the difficult decisions I had to make.Additionally, both employees talk about how well Horizon Services treats their workers. For me, it an important value that a company I do business with treats their workers with respect and dignity. Both employees were proud to be a part of the Horizon Services team and reassured me that I was working with a company that cares both about the customer and their employees.Because of these employees, Horizon Services will have all of my future business for my HVAC needs and I highly recommend their services.

Chris was awesome - terrible icy night, couldn't even get up my drive - I shuttled him back and forth and he got my pipe repaired in record time!!! Highly recommend.

I’m was so pleased with the Technician that was sent he was kind and professional which is something that’s rare to day in customer service ,he fixed the problem and gave us some good tips in maintaining the unit which was our Ac , his name was Andrew Hoyos in fact everytime I contacted this company everyone I talked with was professional if we need services in the future I will contact this company again I don’t know if I will get the same Technician but I’m certainly going to ask for him again Great Job Thank You.

I would never waste my time calling Horizon for service. Had a problem with my heating system and call Horizon and when the person showed up he said he could not fix the heating system and he suggested I look in the yellow pages and find a competent plumber. I ended up fixing the issue myself and for a few hundred dollars rather than the $1000’s he said it would cost to get this fixed. He left knowing my heat was out and could care less. Spend your time to find a qualified and trained plumber.

My technician Gilmer arrived on time. He worked quickly and efficiently. My problem was a minor one that was solved right away. I'm very pleased with the service and will use Horizon again.

My heat was broken and it was cold they came out fixed my heating unit didn’t charge me that much and I think I’m going to use them to do my air before summer starts

I signed up for their $59 ac tune up service. The customer service was friendly, knowledgeable and professional from scheduling the appointment to the actual service. Shaun where's my technician and was very friendly, knowledgeable and professional throughout the entire experience. this was one of the best customer service experiences I've had with any industry. I would highly recommend the service to others.

The crew here is amazing. They installed a new AC unit and furnace in a day, and didn’t leave until everything was done and quality checked and tested. They offer financing, and reasonable rates for what you get. A much longer warranty than most places. A+ service!

They did a great job. They were professional, knowledgable and informed me exactly of what they were going to do. Nice guys, too.

Called Horizon Services today to have a service tech look at my furnace. The Tech (Daniel Creasy) arrived and was professional, polite and friendly. He troubleshot the furnace and determined what was causing the issues we had reported. I showed my wife and I what was happening and what was causing the problem. He told us what options we had and didn't try to push us into wasting money. If I have any issues in the future I will be calling Horizon Services and request Dan. What got what we asked for and couldn't be happier.

Dear Horizon Services, I just wanted to take a moment and thank you for the professionalism from your associate . He was called to tune up our heat pump. Damon Allen was helpful, showed up on time and pleasant to have at our home. We bought a service policy from you with almost no prompting from him even though we hadn’t considered to before. He was knowledgeable and answered all our questions and explained everything so we could operate our system effectively. Our heat pump has never been better, even with these bitterly cold temperatures. Looking forward to working with you guys in the future. From one contractor to another, Thanks! Glenn Carnathan.

Wayne did a great job of figuring out why the furnace would not function. It tried to start but soon shut down. After a few checks he thought it might be starved of air. An examination of the unit revealed that the intake pipe was clogged with leaves. His long experience with HVAC repair served him (and me) well.

This is a company I would recommend every time someone needs help with their AC. Their quick response from coming out & diagnosing my problem with my old unit to the quick installation of a new one. I can only say these guys are fantastic

First let me say how truly pleased I was by Calvin Parnell today! He was here on time, provided wonderful advice for a new water heater, pressure relief valve, and HVAC service plan. He worked non-stop until the 5+ hour job was done! What a wonderful feeling that the new equipment with warranty was installed properly...and it fixed the problems we were having. I’d always want Calvin as our technician if possible!After seeing your ads and emails, we’re so glad we chose Horizon. Calvin was very knowledgeable, personable, and professional. He wore a mask due to Covid 100% of the time, as did I. He’s a great asset to Horizon and you can take pride in having him as an employee of the company. Calvin made our day!Thanks again so much!Mark Duvall(Feel free to use our endorsement as we will also be mentioning the quality service We received to our friends and neighbors.)

Horizon sent us two technicians. The first was unfamiliar with our aqua therm system and wasted our time. Horizon recognized this and sent a second technician who did an excellent job and quickly solved our heating problem. All in all I was very pleased with Horizon's response

I used Horizon/Level hvac and they sent Andrew. He was professional, clean cut, knowledgeable and well spoken. He walked me through all the steps of the repairs and options and fixed my hvac. Excellent technician.

Great job, installed new equipment and upgraded existing connections as well. works great

Shawn was absolutely fantastic. I really appreciated that he had a fresh pair of shoe covers instead of re-using covers from other people's houses, and he was meticulous about removing them and putting them back on as he went in and out of the house. He was also very detail-oriented and pointed out some issues that I (and other technicians) had never noticed before, and he gave me some suggestions to improve my system. He also replaced my capacitor quickly and gave extra attention to the inside of the exterior units. I hope he's able to service my units when it's time to do the fall maintenance!

Kevin and Matt are Outstanding professionals! They are knowledgeable, caring and respectful service professionals. They provided a 10+ experience and I will recommend them and company to everyone that I know.

Needed a new water heater in a hurry! Horizen Services sent Ron and he did a great job. A couple of logistical issues delayed the arrival of the new unit but Ron was able to fit it into a very small space (thanks Ryland Homes) and it is working spectacularly.

Nate is awesome! Top notch work. Will highly recommend and will use services again and going forward.

Horizon Services was one of the recommendations from Angi (formerly Angi's List). They responded right away and set up an appointment for that afternoon. A tech became available sooner so we took that appointment instead. James was excellent. He was very friendly, professional, and knowledgeable. He worked hard to complete the task, which ended up being more difficult because the faulty part had become lodged in place. The final price was a little above the estimate, but James had to go out and buy a replacement part, so that was entirely consistent with what I would expect. I will not hesitate to call Horizon again.

Steve was our service technician and was on time, thorough, and not pushy. He completed the job and explained what was going on and how to prevent it in the future. We will certainly be returning for future services.

C’Don was a very courteous technician who showed up early and diagnosed our leaky faucet issue within minutes. He installed a new faucet we had purchased and was thorough about cleaning up his work area. He shared that Moen has a lifetime guarantee on their products and had me note the product info for our warranty should we ever encounter any issues with our new faucet. Very happy with our services and would use Horizon again if we ever have another plumbing issue. While they are on the pricey side, they have great employees who do quality work. Thank you!

Couldn't be more pleased with Over and Logan! Knowledgeable, personable and professional!! Ecerything was cleaned up and instructions given to help us run our new system.

Like you, I am a homeowners who wanted to hire a reputable company to replace my HVAC. I chose Horizon for the 10 year peace-of-mind that a brand new unit will give me (because thats the only way they will warrant any of the units' operation) so naturally the price was $15k... and I expected service worthy of that price.A second visit by the technician fixed the charge in the freon lines being too low and a contractor is on his way next week to fix the dripping water (pictured) left a stain on the drywallTheIf Ryan is the Big man in your installation and run the other way.The installers were great and I can even swallow the price tag.

Omar was attentive. He listened to our concerns and was reassuring. Omar was very knowledgeable and thorough in his explanation of his diagnosis. He was professional and provided great customer service. He was great to work with.

1st time customer. Service was quick and professional. Technician was very knowledgeable and explained things in a way that I could understand. Will use them from this point on. They won my HVAC business moving forward.

Kevaughn was awesome. Walked us thru repairing and reprogramming our thermostat.

He did a great job. Would try to get him next time I need service. Very polite, knowledgeable and explained what he was doing and why.

Oliver is excellent, came on time, very politeand kniwledgable. Fixwd my AC in no time. Wpuld use them again!

Tyrone Patterson was very knowledgeable and helpful with giving us an estimate.

Josue was very respectful and polite. He answered all our questions in terms we could understand and he is a very pleasant person. Josue kept our property in the same condition as when he arrived. We will definitely ask for Josue for our next tune-up!

I Have used Horizon Services for many years. Always pleased and will recommend to family and friends

Kevaughn was great when he came to help me diagnose some issues I was having with my furnace. Cool, calm, and a great personality really provided a positive experience for me. I would really appreciate Kevaughn's continued service if I need any help in the future.

Joshua was professional. He was able to explain what needed to be done and how the pricing of the services, and our options. I will use them again.

Great experience. The company services my units 2X a year. Recently, my AC stopped working. The fixed it the same day! Can't ask for more than that!👍

Horizon Services provided the repairs that I needed in a timely fashion and cleaned up after the job was over. Mr. Calvin Parnell was my Technician and I highly recommend him, as he was very knowledgeable, customer friendly, very courteous, and always kept me informed throughout the entire process.

I was taking bids on whole house replacement of failing copper pipes with PVC. James from horizon impressed me with his honesty, knowledge and manner and that was a big factor in Horizon winning the bid. He and his team did a great job with minimal impact to walls and ceilings and the system was up and running the same day. I liked the idea that the person doing the estimate was the one taking personal responsibility for the work with the support of an established company.

Horizon provided Exceptional Service. The weekend availability was very convenient. They discussed the cost and options before any service was provided so I was fully aware of the costs.. The tech was Knowledgeable and personable professional..

I could not recommend Horizon Services more strongly for your plumbing needs! Ron Green was FABULOUS to work with. He analyzed and repaired our intricate problems flawlessly. Take it from someone who puts huge emphasis on customer service and satisfaction....you will not be disappointed.

Gilmer arrived on time, and proceeded to perform inspection, letting me know what he was doing and showing me how reading on furnace compared to manufacturer's guidelines. Very professional and courteous.

Excellent experience, technician was awesome. Heat was down for four days during the winter. Used a different service and the part had to be ordered and took too long for the part to arrive. Called Horizon and repaired the same day. Technician was awesome, fixed the issue the same day - THANKS!!!

I woke up to no heat and called Horizon after seeing their TV ads... they lived up to every word!! The technicians were awesome and knew their business! They diagnosed and fixed an electrical issue on my furnace in a matter of minutes, literally about 5 minutes. There was no, let's replace this and then replace that try this and try that. It was clear that these guys are true professionals. Super fair pricing and on-time arrival. I highly recommend using this company!

About a week ago my AC stopped working and after doing some basic research we discovered that our motor had stopped working. During this time the weather was extremely hot and my house was over 90 degrees. So we did some research and discovered a 24 hour service called Horizon Service which had excellent reviews online. Horizon came next day and a tech named Matt arrived at my door step and after he looked into my AC unit he informed me that the motor was not running. Matt knew how hot it was in the house and also discovered I had two small children that required a cooler house. Matt proceeded to call someone at his truck and presented me with a quote over $2700 dollars to replace a motor and a module. After discussing with my wife we agreed that was insane. The next day my wife ordered a module and motor for our specific AC unit that costs $209 dollars. My incredible wife installed the new motor and for the past couple of days we have enjoyed a 71 degree igloo and saved $2500 worth of Horizon Services. All I can say is what happened and for people to be careful from company’s trying to take advantage of a situation. Their outrageous quote did help us save $2500 by NOT USING THEM.PS: Horizon Service charged me $79.50 dollars to come to my house for 20 minutes to present me that quote.

Kevin is the man!!! Outstanding service!! Horizon has earned my repeat business as long as they send him back!

EDIT: I was satisfied with Horizon at the beginning but didn't make it through the process without them DRASTICALLY changing my opinion.The tech came out to look at the system and tell us it was ruined. The next day a sales consultant came out. I thought everything would be done on the install day. The day prior another random company called to say they had to come to line the chimney. That was the first I heard of that. The install is done and they say the chimney company will finish everything. I take yet another day off of work for the chimney people to come. THEN they tell me Horizon has to come back to reconnect the flue pipe and that they would be there shortly. Apparently Horizon didn't get that message because then someone called to tell me to schedule for NEXT WEEK. When I expressed my frustration that I wasn't told about the chimney people or Horizon coming back they said take that up with your sales person. When I asked the tech why the AC wasn't turned back on they blamed the chimney people. The guy on the phone said someone else would call me to schedule because apparently he was incapable of doing so. Zero accountability and clearly the left foot doesn't know what the right foot is doing.

I have been a customer for about 6 years and have had Horizon service my AC and furnace since it has installed. I couldn't be happier with their professional technicians and the quality of their work. I don't usually write reviews, but I HIGHLY recommend Horizon for your HVAC needs.

Able to get a same day appointment for a plumbing issue. Technician was great, will definitely recommend.

Bacary was on-time, professional, and very knowledgeable. I would certainly recommend him and Horizon to friends and family.

Gavin, did an excellent job cleaning our AC unit, was friendly and explained all that was done. He was on time and did a good job.I feel much better that the job was done!!Thank You,William M.

Matt (the Horizon Technician) did a complete and thorough examination of my furnace, heat pump, and thermostat to identify the malfunctioning of my furnace properly. He was also very courteous and knowledgeable in explaining his final report of his inspection of the entire system. Great job by a great person to assure a great experience with Horizon.

My service with Horizon was spectacular!!! The technician named Rudolph arrived promptly, was very knowledgeable, fast and polite. I would definitely recommend using Horizon services😉

Gavin Morgan was my technician. He was very thorough, found the problem with my AC and fixed it.

Bacary was my contractor. He was great, and new his job. He took the time to explain everything I needed for my system to function properly.

Brian was very knowledgeable and on time. He looked into other issues and gave us some suggestions. He gave us some money saving tips.

Horizon services tech Bryan Livingston took care of our plumbing problem quickly and efficiently. I highly recommend him and will use him again should the need arise.

Don’t drive near their vehicles unless you want a busted windshield. Driving down I-95 when I passed their business truck, license plate Delaware “E88090”, driving next to the fast lane. No clue why they’d be driving recklessly with a trailer in the fast lanes but they were. As I pass, rocks began to blow off the truck bed, one smashing into my windshield and cracking. As I tried to get the drivers attention, him and his passenger looked the other way and drifted into other lanes to get away. Driving recklessly to get away. Thanks to my dashcam for capturing evidence of these lowlifes subsequently putting others in danger. Use a business with morals.Description of driver: White, 20s-30s, black hat, no facial hair, light colored tee shirt.Description of passenger: White, 20s-30s, black hat, beard

My experience with Horizon Servicies was wonderful. Our technician, Carl C. was friendly and knowledgeable. He had our air conditioning up and running in no time. He explained what was wrong, in addition to the current overall condition of our old unit. I appreciated his honesty and recommnendations. I definitely plan to use Horizon for all our cooling and heating needs in the future. I would positively recommend them to family, friends and others!

Highly un recommended. This company charged $100 to come diagnose the problem and then told me it was gonna cost $4000.00 to fix the issue.I contacted a second company and they didn’t charge me to come out and look at it at all and then ended up charging $1525. I know every company has a different pricing but that’s just ridiculous. They diagnosed it exactly the same but we’re charging $2575 more. Save your money and go elsewhere.

Carl was Great! Our heat all of a sudden stopped working one night and we called Horizon. They set us up with an appointment first thing the next morning. We have two young kids and their rooms dropped down to 50 degrees overnight. Carl figured out the problem with the furnace, gave us our options, and performed the work right on the spot. Highly Recommend!!

This is my second time using Horizon. They are responsive and prompt. Shawn, my service tech, is knowledgeable and fast.

I had a hvac installed on Wednesday in a condo the salesman Scott was awesome and the install was flawless. Tyrone and his crew did a great job and explained everything that they were doing. Only issue i have is the heat isn't currently working. They are coming out on Monday to see whats going on. I would 100% recommend them to do any work.

They best part was they installed everything in one day and super nice. But they damaged my dropped ceiling. Was told they would replace it. I've called several times with still nothing done. I shouldn't have to repair damage they did!!

My heat stopped working on what seemed to be the coldest day of winter. I had a scheduled appt through another company, but the appointment was cancelled. I frantically called around to various other HVAC service providers and no one had a same day appointment, until I reached out to Horizon Services. Stephen Russell was extremely thorough and helpful. Great work!

I would recommend James to anyone! I would never let another plumber in my home! He is fair and honest and I know I'm getting the best work done.

Our heat went out in the middle of one some record cold days here in Maryland and of the three companies we called Horizon was the only one that was able to come out to service our furnace within 14 hours (the other companies were giving us 5 day to 1 week out timeframes.) So that was a huge plus.The tech that came out was knowledgeable, found the problem quickly (our capaciter was fried), and fixed the issue quickly. We were very happy with the price (the $80 service call fee was waived, so we just paid for parts and installation.)Very happy with the service.

I had my outside heat pump and indoor furnace unit replaced yesterday...Both of the technicians, Thomas Frock and Joseph Mistretta arrived on time and after looking things over, started work immediately...I was impressed that cloths were laid down to protect our carpets throughout the process...Both Thomas and Joseph worked hard to de-install the old system and install the new one. And showed us the new thermostat and how to access its features and functions...Also, the effects of the new unit were felt almost immediately...My wife and I love our new unit and Horizon Services !And I also want to commend Rebecca O'Neill, Comfort Advisor, for her involvement in the process from coming out to see the old system and setting up the removal of the old system and the purchase and installation of the new one as well as the follow up call...It was a pleasure in working with her !Horizon Services also replaced our hot water tank in March and we were very impressed with the plumber and process and that led to selecting Horizon Services for replacing the heat pump...I highly recommend Horizon Services !

Oliver was very knowledgeable and recommended many options for us to upgrade our HVAC system to ensure we have the most efficient use of our heating and cooling. He was extremely friendly and we will definitely be recommending Horizon and using them for our future needs!

Andre did an excellent job on the A/C tune up. He was punctual and worked quickly. He explained his observations clearly and was very professional. The $59 coupon was a great deal!

We had Calvin assigned to our service and was a pleasure to work with. Very professional and efficient. Would definitely like to request him for our next project.

Calvin was incredibly professional and kind when he visited our home. He was able to diagnose and resolve our problem very quickly. I would recommend his work to anyone.

Horizon did a great job replacing and installing our new hot water heater the same day our old one broke. Highly recommend using Horizon Services. Timothy our plumber was excellent.

My tech Bacary was very helpful, knowledgeable and friendly. He identified several low cost preventative measures that likely saved me money and headaches in the long run. My hvac runs noticeably better after his tuneup. Definitely recommend.

I greatly appreciate the convenience of same day service. My issue could not wait. Dispatch also called to schedule me earlier than my scheduled appointment as the technician finished his previous service call early. Harry also told me to visit your website for coupons so that I could save some money. Thank you for your excellent customer service from the initial call through the service visit.

The techs just left. They spent almost 20 hrs over 2 days (14 hrs the first day. Taking almost no breaks to plug away at the job at hand) completing the install and I wanted to say thank you. Adam, Dom, Sean, and Austin were a pleasure to have in our home. They were more than professional the whole time and busted their @$$ to make sure everything was not only right but neat. Being a tech at one time myself, I know how hard it is working in someone's house and all the challenges that come with that. They treated our home like I believe they would treat their home. These guys exceeded my expectations. I will certainly use them again. I have no complaints. Thanks again.

The sales rep Rebecca was thorough and pleasant. She described my different options and helped find a solution that best fit my needs and budget. She helped find rebates to save me money, as well as coordinate the date and time for the install.The technician Jorge showed up on time and assessed what needed to be done for a difficult full HVAC system replacement in my home. He explained the work that needed to be done and got started immediately. During the 16 hour install, Jorge and Alex were very professional, patient to answer any questions and thoroughly cleaned up when the job was completed. Before leaving at 11:45pm, Jorge took his time to explain all the work performed, as well as describing the features of the new thermostat. I'd highly recommend Horizon and their quality technicians.

Had two A/C and furnaces replaced. Technicians worked 13+ hours in 90+ degree heat and still had time and patience to pay attention to details and show me how everything worked. Technicians and sales staff were very friendly, professional, and knowledgeable.

My technician, Bacary, was excellent. Answered all my questions, and was prompt and courteous. Always happy with Horizon Services. Thanks, Bacary!

We had an HVAC issue that was causing water issues in our basement. We called Horizon on Saturday night, and my husband stayed home from work to meet the contractor who came out on Monday morning. Ben Austin was the service technician, and my husband called me when Ben left to let me know how friendly, honest and knowledgeable Ben was. He was so pleased with Ben's level of customer service, that he asked me to get online right away to give him a 5 star review. Ben, even though I never met you, I think you should be voted employee of the month.

Joel M came to my house to help assist with my hot water heater, he was super helpful, knowledgeable & showed great expertise. He offered as much comfort as he could possibly offer with coupons & discounts from Horizon. I would recommend Horizon to everyone I know!! Thank you all.

Tech was very professional and explained everything. Would highly recommend. Will use again for any future services needed that they provide.

I've recently had to have my HVAC and Garbage Disposal serviced. Horizon does it all! The service guys have been great each time. Always explaining everything in detail including costs and problems. They also speak very highly about the company they work for. I learned that they send an email confirming arrival of the tech with his picture posted so that you can recognize him when he arrives. Very safe. Thanks for your great customer service.

We purchased a home this past May that has radiators and a boiler. We are used to a furnace and vents, so this was different. We scheduled a heater tune up with Horizon Services. The technician, Giovanni Vivar, arrived on time and went right to work. He answered all my questions and listened to my concerns. We also used Horizon services for an AC tune up in the summer. The workers are courteous and knowledgeable. We will use Horizon services again in future.

Jose Silva was the technician who came to inspect the problem we were having with our 16 year old A/C unit. He was prompt, professional and courteous. We have not worked with Horizon before but based on our interaction with Jose, they have our business to replace our old system with a new one.

This company likes to pull the old bait and switch. Called them to have them replace two faucets on a double sink for us on a non-emergency call. They said the ball park pricing for this might be around $500. We set up the service call and The plumber comes out and has only a single option of faucets and says he won't do the job for any less than $1000. They still charged for their $65 visit. Unethical bunch of people.

These Guys at Horizon, you just can't beat. They have been doing a Great job on all my service work for a few years now. Here lately they replaced a Hot Water heater that B.G&E. did a very bad job on installing the last Two and B.G.&E.didn't Even put a drain pan OR a drain line on these heaters and they were installed on the second floor of my house. Both went up and completely ruined my upstairs hardwood floors on the first AND second floor, also my dining room wall was soaked along with the wall to wall carpet. i'm just telling you all this because this damage could been avoided if B.G.&E. WOULD HAVE DONE THE JOB CORRECTLY, like they claim to do for their customers.

Horizons Services are great! Our technician, Gregg Colbert handled our plumbing emergency - a burst pipe in the kitchen, with a quick assessment of the problem. First thing he did was install shutoff valves so we would be have water to the rest of the house. Otherwise, we would have had no facility to use overnight. He returned the next day to attack the cause of the problem by cutting through an old drain to reach the broken pipe and fixing it with precision. Hats off to Gregg - he really knows his profession and performs in an outstanding manner.We vote for a raise for Gregg!!

We have used Horizon for several years for maintenance and repairs. They are always professional, knowledgeable and friendly.

person answering phone had no clue what services they provide(used them before), so I asked to speak to tech. or mgr. reason maybe I not asking about service needed correctly, she got back to me in 1 min or so and said none of managers were available.....HUMMMMMMM

Horizon is outrageously high compared to local highly rated, respected independent plumbing companies. This isn't based on personal opinion or hearsay but actual facts. I received fee schedules and per/hour rates from three other local reputable plumbing companies over the phone after making the mistake of calling and scheduling Horizon first only to receive an outrageous estimate. We had a pinhole leak from a nail piercing. We cut the drywall ahead of time and provided access to it. All we needed was a plumber to come in and cut the section out and replace it with a 2-3 copper joint. We received a laughable quote of $483. Not a single other plumber exceeded 40% of this quote. We ended up with quality work, excellent customer service, and a very fair price of $158.25 total. Look in the photo at the 40 minute job they wanted nearly $500 for. Horizon has a great scheme going where they charge the mandatory fee just to show up, provides a cost of 200%-300% above the average cost and collects their fee for nothing. It's quite apparent they're dependent on customers that simply don't know any better or use the fact that they are at the top of the listings on the search engine results. The photos show the total amount of work needed, the quote, and the fee for showing up. As an independent contractor I understand the industry's practice of requiring an appearance fee but in this case I do not agree with it as they are nothing more than price gougers that far exceed their peers rates that are considered fair and reasonable. To be fair, I'd love to know if other reviewers, that claim they received a fair price, are able to provide info as to what they have to compare their costs to. I'm going to end the day hoping this is simply a case of a tech misquoting a job, which is understandable, but not excusable when it costs a customer. For the record, the wall will remain open for anyone in Horizon's management to view and justify their quote.

My technician showed up on time and was very courteous and professional. He explained the workings of the system and offered advice on things I can do on my own to keep it running smoothly. Very pleased with my experience!

Shawn and his assistant trainee were the consummate professionals. They quickly diagnosed the problem and returned my gas heater to full operating status without draining my wallet. I rate them as one of the best techs to have ever worked on my house. True friendly and courteous professionals. Horizon is now my place to go for heating, AC and plumbing repairs.

Update: *** Update *** Wow I have to say that a call was received by customer service and they showed how professional they are. Gotta say they won back my business and will address training and communication issues. Two thumbs up ..Horizon .. Will be recommending you in the future

James and Tom were great. On time, professional, efficient and quick. James walked us through our new thermostat and unit, and explained everything clearly. We have a young baby, so the urgency behind replacing our AC after it went out on us during this heat wave was critical. So happy we found Horizon. It only took 3 days to make this all happen - from the moment we called, we received support right away. Will definitely be recommending them to friends and family, and using them for all of our HVAC needs in the future!

We had no heat and couldn’t figure out how to get it running. Horizon came to our rescue. Andres Hoyos was our tech. He was great because he took the time troubleshooting and explained to us what he was doing. Once he located the problem, he offered several suggestions to fix our system. Yes, it will be expensive to replace the parts; however he gave us a clear explanation of the costs. His customer service skills are top-notch. We felt comfortable with the work he did. Moreover, he worked with us on the cost. Thanks, Andres.

The technician Calvin was very knowledgeable and professional when it comes to the water heater replacement. The only thing I’m not excited about is paying $3600 to replace a 50 gallon water heater. After researching I definitely overpaid by a lot. The reason I chose Horizon is due to them working on Sunday and wanting hot water after the water heater broke on a Saturday.

They are great for PM services. Very Thorough. Matthew was very professional and took the time to highlight areas that could cause problems down the road.

I have a service contract with Horizon. Matt has been to my home twice to service my unit. He is polite, punctual, respectful and does a good job.

we wont use anyone else but Horizon. every technician that comes to our home seems better than the one before and they are all amazing. Highly trusted, they wont cheat you, or recommend something you don't need. thanks Horizon, for making our home comfie during all the changing seasons.

The Horizon technician, Kevin Green, is a lifesaver. He was able to quickly and skillfully replace our burst water pipe and put our worries to ease. He is very professional, friendly, and personable. I hope to never have a major plumbing emergency like that again but, if it ever does occur, I will definitely try requesting him to fix the issue.

Carl was extremely knowledgeable and was able to explain in clear detail exactly what was going on with my a/c unit. He took his time and didn't seem rushed. He also explained the benefits of having a service contract which I signed up for. I highly recommend Carl for your service call.

***UPDATE: The Customer Relations team reached out and were absolutely wonderful and understanding! Hopefully the rude employee will change her way of speaking to customers. Still overall pleased with our experience!Sales team was absolutely incredible, as was the technician team! There were quite a few hiccups in the process that just seemed like communication wasn’t really a thing and I’d call and have to get passed around to several people before anyone could find an answer. Finally got installed, went smoothly and professionally-couldn’t ask for better! I want to give zero stars due to the lady I had to speak to regarding my final inspection. But that’s not the company’s fault that she’s rude. Overall, we are pleased with our purchase and can’t thank the sales and technicians enough, but I’d rather never have to deal with some of these people on the phone again. Ever.

Andres was on time. Knowledgeable about the system and took me through the good and bad of my current system. Was pleasant and answered all of my questions while solving the problem with ease.

I made an online appointment for a leaky pipe underneath the sink for 01-08-2022. A few hours later I received a call telling me that there was no plumber on call for that day. When I said that the appointment should be canceled, the woman on the other line told me she would check and get back to me. When she got back to me , she told me there was a plumber, but not for the time that I scheduled. When I said that would not work for me, the woman said Fine and hung up the phone on me. Rude, unprofessional, and even though I have used Horizon previously, I will never use them again. Promptly got an appointment with another service.

It’s only been two days but I’m pleased so far. Dominic and Glen were great and we’re very helpful in answering my questions. I gave the company four stars because the salesman said it would only take a few hours to replace my furnace, AC and water heater but they were here almost 14 hours. Although I received a $200 rebate, I just saw a $1600 coupon. I hope I didn’t qualify because I’d be really disappointed considering how much I paid for that system.

Well, I kept hearing Horizon's ads on the radio for 24/7 service, we make sure our technicians can work nights, weekends and holidays. So when our hot water heater went up on Christmas Eve afternoon, they were the first one we thought of. After calling and getting an answering service, we finally got a response early evening saying that nobody could come out until the following Friday (6 days later). Called BGE Home and they could schedule us for Tuesday. Granted it was 3 days down the road, but twice as fast as Horizon. And there is no option for zero stars.

Mike was awesome came out on an emergency call. Got our basement to stop flooding very quickly. And a quote to get more work I need done in the future.

Horizon came out the same day that I called. My original appointment time was even pushed up. Mesfin was awesome. Horizon was great.

Great work. I was very impressed with Cody. He did an amazing job. I would highly recommend him for any job. They cleaned up their work and the finished work looks and works great.

The Horizon technician proposed $11,000 to get a leak fixed and $1,300 to refill the coolant for our system. I ended up using another company where all the work was done for under a thousand dollars. Unless you’re made of money I’d recommend to get a second opinion before authorizing Horizon to do any work.

Joshua, the tech who was at our home, actually helped to install our system several years ago. He has been back - at our request - for annual spring/summer and fall/winter tune-ups. We will request him when it is time for our 2021 spring/summer AC tuneup. We ALWAYS get a professional job from Joshua and Horizon.

Rob was the right guy for the job! He assessed the issue accurately, ordered the parts, and came back to ensure that my stubborn leak was resolved in no time. We are very grateful for Rob and the Horizon team.

James was awesome - very knowledgeable and super friendly. I recommend Horizon for plumbing services!

Very difficult to obtain a tuneup appointments for a customer who has a contract. And it's worsening. Calling at the beginning of October, they have no openings till mid- December. Calling at the beginning of May, they have no openings till mid- July. Close to an appointment day, they call and ask to reschedule because don't have a technician. But you have already made plans and adjusted your day schedule to be at home for this appointment! The customer service is rude, no one from management calls back to address concerns. Good luck if something breaks, estimates for replacement they provide- astronomical.Update: do not use this service. I remained with this service despite prior doubts but few days ago, we had technician Caleb who diagnosed a freon leak based on the pressure drop. This was during a cool day. He told he does not know where the leak is coming from and that both, inside and outside units, must be taken apart to find a leak. However, at the same time he provided me with the cost of over $3,000 to replace the coiling. I was confused and asked if I can get a second opinion. He said yes but suggested to at least fill up the system with a pound of freon. He said it will be $600. I was shocked and asked for negotiation. The reply was How much you can pay?. I was shocked even more and wanted to bolt out all together. But Caleb scared me by saying if freon is not replaced, my system will freeze. I ended paying $200. Today, I had another HVAC company at my house who did not find any freon leaks at all! I am very angry and waiting for Horizon manager to call me. I am requesting a full refund and will end my contract

Nathaniel from Horizon did a thorough repair of our central air conditioning system. It was a complex problem. He solved it. He was willing to go the extra mile. He even waited for a special part to be delivered so he could complete the work the same day. Due to complexities, we needed a new thermostat. He came the following day to install it. He is fabulous. My central air is now working due to Nathaniel at Horizon Services. We had been using window units for years to supplement a defective air conditioning system. Who finally took the time to fix it? Other companies wouldn't fix it. Nathaniel and Horizon deserve praise for a great job!

Bought a new furnace and they installed it and central air. Very professional and competent. Answered all my questions to my satisfaction. Would certainly use again if needed. They also do plumbing work.

Adam & Dominic did excellent excellent job. They took their time to do the job correctly and clean. They did a lot of work at my home and left everything clean and tested all the sensors before leaving. They explained all their job first and explained after completion how to maintenance the equipment properly. I will highly recommend these two installers and the company to more customers. Big 5 stars team.

Cliff is by far the best technician I’ve ever had for any home service. He’s polite, friendly, respectful, knowledgeable, and his commitment to customer service is second to none.

Horizon is always on time and with outstanding technicians! I have had to call them out twice for various issues and both times they arrived on time, repaired what was wrong and totally cleaned up everything. Pleasure to work with them!

This was 4th time we used Horizon in four years.First three service calls on a/c and water heater.This time replace HVAC system and water heater.Upgraded system at fair price with excellent warranty.Outstanding service from CSR's, svc tech's, sales, and install crew.Coordinated team effort, no misunderstandings, delays, problems.Highly recommend.

A very talented and professional Horizon Service Technician came to do a routine inspection and maintenance on our AC system

My cooling system is intermittent and I called in advance to schedule a complete new system install from Horizon. Horizon called to reschedule the appointment two times. Neither times when it was re-scheduled, was I ever asked the urgency of my existing system replacement and seemingly I was bumped to the bottom of the work order list due to higher priority tasks. So lesson to the wise, scheduling ahead does not pay, I think you will get better and faster service if you use state a critical (emergency) need. I am surprised a Big Ticket item like a new HVAC install is pushed to the bottom of the list.

I had Horizon Services work on my home April 2022. Brandon was on time, professional and respectful of my home.He and his colleague explained everything with transparency.I was happy with the results.I think the politeness on top of the quality of work sealed the deal for me.

Andres was very experienced, kind, patient and professional. He answered all our questions and addressed our concerns. Best of all, we have ac again!

Overall we had a great experience. Our technician Anthony was efficient and very personable. Very informative and helpful. The customer service was also great and I was given many updates.

Clifford was outstanding! Quick response time, friendly service, and knowledgeable staff. I will definitely use them for all of my HVAC needs!

Had a great consultation experience with Chuck when replacing an old HVAC system- he was very thorough going over replacement options and was able to answer all questions I had. The installation team of James, Brandon and Butch were all friendly and professional, explained what they were doing, left the area clean, and James was great about reviewing maintenance procedures before he left. Could immediately tell an improvement in function with the new HVAC installed. Highly recommended.

The Horizon tech was very knowledgeable about my issue and explained the problem and solution in detail. I was offered a maintenance plan but did not feel any pressure to buy it. All my questions were answered and I am happy that I contacted Horizon.

Excellent, knowledgeable and helpful personnel.
John was great, so helpful in addressing the problems and offering a section of choices to fix. Listened and was great to work with.

Andres Hoyos is AMAZING. He told us information about our heating system that nobody took the time to inform us about before. He showed us more in-depth information about our thermostat and the heating system itself which allowed us to make a decision to replace a faulty (or near-inoperable) component. He didn't push us to make the decision, he simply told us what he observed and provided evidence to support his concern. Previous technicians did not perform the steps Andres took in servicing our heating system and the evidence showed it. He was meticulous, thorough and dedicated to providing the best service to our system he could. If possible, we would love to have Andres as our technician for future services on both our A/C and heating systems. He is TOP NOTCH and very knowledgeable....definitely a great asset to your technician team!!!

Technician was polite, listened to my version of the symptoms, very professional during entire service call. After the diagnostic procedure, he explained my problem and my options, completed my repair and made sure I was satisfied before leaving.

Work was good. Notification was not good. A reminder call came from non identified number the night before for an appointment that was made last November. Also sent a tec who had not had his COVID shot without permission to do so. He did wear a mask while he was here. But I should have been asked before I let someone in my house.

Well, I cannot attest to whether their plumber would have actually done good work, but I can share a cautionary tale about my experience with the company. I had a leak in my hot water tank and after calling a few places, Horizon could make it to my house the fastest (next day). They called and said he would be arriving soon and almost 1.5 hours later we had an orange truck at our house. Not the worst thing, but not the expectation given on the phone. He said we needed a new tank and that the cost would be $2464.We were told we could get a discount for purchasing a service plan, and it would be 15% off. I looked at the numbers and said that's 13%, not 15%. Assuming he just wrote it down wrong, he went back to his book and on the printed literature from his company telling him the price, it was the amount he had written. After I checked my mental math and proved that it was in fact 13.1% not 15%, another red flag flew. The price seemed high even with the 15% discount (that I had to pay to get) so I said we would pay the fee for them coming and look around at other places for a better price. That's when the plumber offered to come and do the job on the side for $1000 less. He said he would be there on Sunday morning at 10:30. In the end he never showed up. What's weirder, he changed his name on his voice mail, like I wouldn't recognize his distinctive voice, and shut off his phone and mailbox. What a coward. All it would have taken is a simple, sorry, gained some scruples and decided not to screw over my boss. But, no. Moral of the story is, Home Depot has a contract with D.W. Bahr Plumbing and they came right away and did an AWESOME job for $1800. I would recommend using that service.

Ben Austin was professional, courteous and friendly.. He answered my questions and explained what he was doing. he is the second technician I have had from Horizon. Rudy was the first one for my AC. So far your company is batting 1000. Keep up the good work. Treat your employees right and all of you should prosper. Have a good year. Margaret

Tim did a great job repairing a broken hose bib. He was very knowledgeable, professional, and did a good job explaining the repair and the new hardware he installed.Jovan performed a furnace check up and quoted a whole home humidifier system for me. He was professional and did a great job!

Shawn did the great job and he was kind, honest and friendly.
I had a good experience with him (Horizon).

I've used Horizon for installing and maintaining my HVAC system and fully intend to keep doing so; every tech I've interacted with has been extremely friendly and knowledgeable, and happy to explain what they're doing as they do it. They've also fixed every problem I've had very quickly. Definitely recommend :)

A great experience overall thanks to a quick turnaround time for scheduling and a great tech. John was professional, timely, and took time to answer and address all my nuances of questions about the heating system and any suggestions that came to mind. I learned quite a bit and will look to Horizon for my future HVAC upgrades.

Lloyd & Butch were awesome! They installed a new HVAC system complete with ducts and thermostat. They were very personable, knowledgeable, and appeared to both be expert / master HVAC technicians. After installation, Lloyd taught me how to use the system! This all took place on Memorial Day Sunday, (which was incredible!). Jan Exler, Columbia Maryland

Matt & Bocari recently visited our home to assess functionality of current attic A/C & heating system. While there is a “diagnostic fee” for the visit I did feel it was worth it given that we now have a thorough and detailed analysis of the current system (~19 y/o) understanding how to move forward. Though they were new to me -Matt and Bocari continued the same great service we received from Horizon in March 2017 when our basement HVAC & hot water heater system was replaced.

I have used Horizon Services for AC and Heater maintenance for many years. I am very satisfied with all techs that have worked in my home. I call them every Spring and Fall and will definitely call them for Fall 2023.

Horizon services has been servicing my HVAC every spring & fall for the past two years. Both technicians that I have dealt with were very knowledgeable and professional. Always respectful of my house and my family and genuinely want to help keep my HVAC system in order. I would definitely recommend their services.

Professional, friendly, and knowledge tech took care of my issues ASAP

We recently took advantage of the home heating inspection tuneup special that was offered by Horizon. Al Mayweather was the technican sent to service our home. He was professional, kind, and extremely knowledgeable! All of our questions were answered and then some! We feel blessed to have had Al as the technician sent.

Matt from Horizon was great! He was patient with me and answered all my questions. I felt comfortable and really appreciated him and the time he took with me today😊

Mr. Bacary o Horizon Services was a true professional! He was courteous, kind and very knowledgeable; He took the time to explain everything calmly. He got us set up for our next appointment! TY for providing EXCELLENT SERVICE Mr. Bacary! It is truly noticed, noted, and appreciated!!!

I called on a Sunday night, they came the next day, were on time an thorough with the job. My technician was very friendly and explained the problem, answered my questions and gave me options. He paid attention to details. I have already recommended Horizon to others and would call them again.

We woke up Saturday morning to the sound of our smoke detectors going off and a burning smell. Our heating unit was making an odd noise so we called Horizon Services. They quickly put us on their schedule for the today. We received an email notifying us that Shawn Monroe would put our technician and also provided a photo of Shawn. Upon arriving, Shawn, in orange shoe protectors, made friends with our dog, Leo, and listened as I further explained our situation. He followed me to the furnace and set to work to find out the cause. A bad blower motor was the issue. Shawn also looked over the other parts of the unit to determine if the motor was the only problem that needed his attention. He showed me a cost breakdown before heading to his truck for the replacement parts. There was heat back in the house within the hour and Shawn walked out after cleaning up the work area. I was very happy that Horizon Services could get a technician out to the house that day and for having Shawn being our tech. A very knowledgeable and respectful technician. Thank you...

Our nearly 20 yo AC went out at the peak of Maryland summer and Horizon Services was still very responsive. The sales person (Chuck) was on time and knowledgeable and helped us select a larger system to help address the temperature gradient between the basement and upper floor by Installing a larger unit with larger ductwork. The install was only two days after the quote, and the installers (Derek) arrived on time. I checked to make sure that the right equipment was delivered; however, the replacement box that the unit sits on that the warehouse sent was the same size as the previous one. I explained that I wanted larger ductwork as agreed upon and called the sales person. Horizon fixed this and sent out a new (larger) box and did a really nice job completing the install to include routing new lines, installing larger ductwork, and adding breakers (12+ hours in the heat). Overall I am happy with the service.

Shawn did a great job of diagnosing the issue with the gas furnace and fixing it same day. They had the parts in stock same day. The other company could not figure out how to fix the gas furnance, but Shawn at Horizon did. Professionalism all around. The horizon prices might be higher than the competitors but the service is top notch. You get what you pay for. Very satisfied!

Very well done. Replaced our existing heat pump system as specified by our contract, explained all work done after completion, and provided advice on thermostat usage, filter replacement, etc.

Excellent installation, very professional and knowledgeable.7/10/2020 to add to my original review. I just had Baltimore county come out to review the installation of my new furnace and air conditioner. They told me the wires were all neatly installed and tied down. As well as everything being sealed. I give Horizon an A+. Very happy!

My 15-year-old water heater started leaking and flooding my basement, so it was time to get a new water heater. I made an appointment with Horizon Services for the next morning and Calvin showed up promptly at 9 AM. Calvin did a very professional and efficient job of replacing my water heater, by removing my old water heater, installing a new water heater, a drain pan, some new piping and cut off value for the water heater. He was done before 1 PM. The new water heater was installed properly, it is working great and I'm pleased with the installation and how it works.My only concern and complaint is the price. Now, I will admit that I should have done more research before Horizon arrived. Horizon originally quoted me a price of around $3,500 to replace the water heater. After a bit of time, the price was dropped down to just a bit over $2,900. Since I knew I needed the water heater, I agreed to the price. However, when I was talking to a few other people, they suggested that the price seemed very high for a regular installation of a new water heater. The price of the installation of a new water heater and removal of the old water heater should have been less than $2,000.I had also asked about what the cost of a tankless water heater would cost and he quoted over $9,000. When I talked to a friend, she said she was able to get a tankless system for less than $1,000.My concern about Horizon is that their prices are way too high. Again, I should have researched a bit more, but I will say that later on finding out about the prices, it has left a bad taste in my mouth about Horizon Services. Calvin was very professional with the work he did, but it was also overpriced. I would encourage people to negotiate the prices lower (try to cut the price in half) before agreeing to any work.I might be willing to use Horizon again, but I will also be leery in the future of dealing with them.

I had an issue with my boiler and baseboard heat for over 5 years. Tried a few service companies with no success in fixing it. Clifford knew what to do and how to fix it properly. He took the time to do a great job! I highly recommend him and Horizon Services!

Calvin was great. He was very professional and polite. He explained what he was doing as he was repairing the busted water pipe in my elderly moms house. I would definitely be using horizon services again in the future.

My technician John explained everything thoroughly and respected inside and outside my home. He took extra care with cleaning up after losing down my outside units during a tune up.

found problem incredibly fast (leak showing up in ceiling). Technician was professional, there were set prices for fix, he explained everything in detail, covered everything in dropcloth and cleaned area. Thank you

My hot water heater sprung a leak on a weekend and I was leaving town in two days. I called Horizon and they were able to send someone same day. The dispatcher said the plumber would have water heaters on the truck for install. This was not true. The plumber did NOT arrive within the window I was given. This is supposed to result in no service charge however since this visit was just to quote an install the late arrival guarantee didn't apply I guess. Tim quoted me a price which was pretty steep and I'm sure more than competitors. However with a small window I went ahead and had Horizon perform the install. Tim went out of his way to come in early the next day on a Sunday and do the install. He did quality work. So I'm thankful and appreciative of the work done. Just very expensive.

Had a great experience with Horizing after only using our home warranty program for years. Our Technician, Matt F., did a great job describing the work needed and always asked if I had any questions or concerns. My heating system now works as it should be and we are ready for winter.

Johnny was a soft speaking, hardworking technician, not the pushy, high-charging type of a guy. He listened, he was patient and very comforting, and kind. He helped me make phone calls to the water supply company in order to figure out what the problem was and patiently waited for their people to come over to turn off the water. He cleaned up the leaked water meticulously after the work was done. Johnny has won my trust. I liked the ladies in the Horizon office as well because they responded to me promptly, and notified me as soon as there's a change in scheduling. I would highly recommend Horizon to family and friends.

Great service, fair price, great follow-up and response. The tech (Antwon) that replaced our water heater was professional, punctual, and answered any question that I asked. (Found Horizon under BBB for Maryland - great ratings in every category and a ton of positive customer reviews. Add my input to those of the many satisfied customers.)

The Technician, Jonathan, showed up on time. He was pleasant and knowledgeable, and he cleaned up the area were he was working. We were grateful he was able to unclog our sink/pipe. I would definitely recommend Horizon Services.

We called Horizon Services for our A/C unit seasonal check and Caleb came out to our home. He was courteous, professional and answered all my questions. Thanks again Caleb and Horizon!

The entire project was on time, as expected and included educating me on the new equipment that was installed. They were polite and professional including preventive care team, estimator and installers.

UPDATE: Stand up company! Gave us our money back and more. The tech that gave us the “quote” was dealt with and they ensured that it was not a representation of their company. They made good on their word. I will call for future service. Thanks!Called them to come out and look at the furnace in the basement. Told me that I was going to have to replace it--$4,000+. The tech performed some diagnostics and showed me some, rust. Got another person to come out to dx the furnace, pulled out a pin, cleaned it with a $1 bill and charged me $50 for coming to my house. Said the unit was fine and to keep cleaning the filters. Been working great since then--no problems and no need to replace the unit! Just saved myself $4000.

Andres Hoyos is Great professional. He is TOP NOTCH and very knowledgeable, was able to identify and fix the issue with HVAC!!!Make some other useful notes on maintenance and care of the unit.

The Horizon technician, Shawn, was very professional. He answered all my questions. He was extremely patient with me, as I talked a lot and asked a lot of questions.

John Winthrop ,Excellent tech took his time asked me questions went over my system like a mad scientist until he found every possible cause of my problem , I love this company all the techs are pros who care. I spent 1100,00 with this company and feel confident I did the right thing. This is a unique company Others should follow their lead , Ths john

Caleb Goodwin was an outstanding technician and provided exceptional service. I highly recommend him and Horizon.

Shawn at Horizon was great! He knew exactly what was wrong with our AC unit and answered all of our questions accurately and honestly. Also provided warning signs and ways to keep the unit maintenance. Thanks guys!

Greg arrived on time. He was very knowledgeable, professional and personable. I was very pleased with the quality of service provided and would not hesitate to call on Horizon again..

Horizon Services is boon for Maryland expanding from Delaware three years ago. Nice part is 7 days service with reasonable approach and sincere advice with whole hearted diligence.Customer satisfaction with affordable expense is appreciable motto of Horizon Services. The note from MD was truthful expression to really mean top graded service with reasonable charge.Best wishes for Horizon to grow and expand in the fields of Air conditioning/ Heating, Water heaters and Plumbing services.

Unfortunately, our Trane was improperly installed by another company and in return has had multiple issues. Matt diagnosed the problem and made the system operational.

Had plumbing removal needing done. Timothy showed up on time and was very friendly and professional. Got the work done with out a problem. Highly recommended

Get a second opinion. The technician came did not check the components properly then recommended a full system replacement for over 13k. I I called a family friend and it was a blown capacitor and the refrigerant was low. Took less than an hour to fix for$500 bucks. These guys are crooks. Don't use them!

I can't say enough about the professionalism of the crew that installed my equipment. I am a therapist and was working remotely seeing clients. They could not have been more respectful to this sensitive situation, even given how long their day turned out to be. I was extremely impressed and pleased with my experience. Sean and Joe were exceptional. Sean was extremely personable and took exceptional time to patiently explain how everything worked, the purpose of all the different parts and pieces, what expect going forward as well as what to do. It was apparent that he takes great pride in his work and that he truly cares about the customers, speaks highly of his employer (Horizon) and is a very genuinely kind and honest person, not to mention very hard working with great attention to detail. As I said, I am highly impressed and very glad I went with Horizon. I was originally hesitant as I know the price was a bit higher, though I don't believe exorbitant, but the quality of work and equipment was worth every penny. I definitely feel like I am in good hands! I will now consider using them for my plumbing and other needs in the future. Highly recommend Horizon for AC/Furnace needs. Oh, and I don't want to leave out my sales person, Todd Warren, who always patiently took my late night calls with questions and concerns, providing me with honest, experienced and educated responses, not just sales jargon or telling me whatever he needed to say to make the sale. It's hard to know who to trust, but I feel the team I received was excellent from start to finish. And they even were able to install a few days early!

This is the first time I used Horizon Services and they were GREAT! They were able to get out to us in a timely manner which was appreciated as our air conditioning was not working and it was hot! Matt showed up right on time. The company also sends you a link so you can track when they will be at the house with a picture of who to expect.Matt was courteous, knowledgeable and patient. I have little knowledge of home repairs and he answered all of my questions. He explained things in layman terms so I could follow along. He took his time to uncover the issues and worked on each item until our air was back working. He was very kind and an expert in his field. He instilled confidence and created a life long customer. I am so thankful that Horizon sent Matt to our house. FABULOUS EXPERIENCE!

Robert Whitley was professional and very knowledgeable. He replaced my hot water heater and did a fantastic job!

Our furnace stopped working on a very cold night, I called a Horizon services and set up a time for the tech to come out here and check the problem. The tech arrived on time, he was very professional,and very helpful. I explained to him that I think I figured the problem out, he called his office and they gave a choice to do a tune up on the system for $89 or they can leave without a charge since they can’t change a propane regulator at the in ground tank. I decided to let them leave. Very honest, and upfront. I would use this company again if we need future services. A++++++Thanks

Greg went above and beyond and was able to get me all set up again with my HVAC system. Thank you for all your help today!

We are pleased with pinhole water pipe leak repair by James, Technician, especially completing the job in one visit. He ensured no further leaks before he left. This job was made difficult trying the locate the leak behind drywall and nonstandard pipe installation due to 1970's house development.

Same day emergency service. Quick response! Very professional. Larry was responding tech and he was great. Exceeded all expectations. Thank you

Installed a complete A/C and heating system. The team was
on time for the appointment, knowledgeable, and answered all of my questions and concerns. A very good experience!

I've used Horizon Services to replace my main water line and recently my heart pump and outside unit. Both time the techs they sent were very knowledgeable and did a great job. Everything was cleaned up nicely afterwards too. I would definitely recommend them.

Very professional and thorough service. Could not be more pleased.

Jonathon was on time, professional, knowledgeable, and up front and honest with the repair details and cost. I highly recommend Horizon to anyone who needs their services. Their customer service has always been incredible, which is rare these days. Excellent company to do business with!

Horizon professional technician Steve arrived on time, observed proper protocol and went on to solve cooling issues after obtaining info. He explained the problem in detail and answered all my questions. I appreciate his professionalism and being knowledgeable about his craft.

I Was Very Impressed & Extremely Satified With The Service & Quick Response I Received From Horizon. I Had A Busted Pipe In Three Places On Christmas Day,2017. I Was Frantic!I called Horizon & They Were My Saviour!

Caleb was early & professional. He was honest about our options and the potential costs of each. He offered other advice, and gave us practical info.

Horizon employees Adam and Ryan were very pleasant and did a great job installing our new Lennox air conditioning system. They worked quietly and efficiently and got the job done without disturbing anyone. The house is cool again despite 90 plus degree temperatures!

The techs. Damon Allen and Yonas were excellent However The price of the part they used to fix our furnace cost $82. new online but Horizon charged us over $900. for the same part. It seems like extortion when your furnace is broken and it's 17 outside.

With Horizon we always receive excellent work, completive prices, and superb customer service. Joel explained what needed to be done to repair our toilet, and did so promptly. We do not use any other company for our plumbing needs.

We worked with Shawn, Todd, Steven, and Dominick. All were professional, friendly, and knowledgeable. No one wants to hear that their HVAC needs replacement, but knowing it's going to be done right and backed by great service and warranty really helps take the sting out of spending thousands. Highly recommended.

Matt was cheerful, professional, and responsive to our needs. He walked me through every stage of the process and allowed me to make informed decisions about what repairs we should make. He was prompt, candid about timelines, and just a pleasure to work with. Great guy and great service!

Rob was very courteous and answered all our questions. We so appreciated that he came on the same day that I called for repair and then he came on a Sunday, once the part was in, for the repair.

Eric came in and provided service on our heating system. We had tons of questions and he was very respectful and patient since we are seniors and he made us comfortable with his responses. We also added an air purifier to our system and Eric walked us through that process in a satisfactory manner. Eric was very knowledgeable and we appreciate that.

I've been using this company for my HVAC needs for about a year and a half. They helped maintain my old Carrier furnace and Carrier central air conditioner for a while, then they installed a new Lennox furnace for me and they now help to maintain that in addition to my existing Carrier central air system.They are always professional, and for the most part their technicians are knowledgeable. The last technician I had, Steve, was outstanding! When it came time to install a new furnace in April of 2022, They gave me a good price on the installation, and when there was a problem with the new system they fixed it within a day of me telling them about it.I took one star off of the review for two reasons. First, some of their junior technicians could use some additional training. I think you run into that sort of thing with any company. All of the technicians I've worked with save for one have been good. The one who wasn't was OK, but not great. The main reason I deducted a star though is that their repair services for existing systems not installed by them can be way over priced. If you have a system which they installed, they'll give you a good price on the install and at least so far they've stood behind the installation. If you ask them to repair an existing system which they did not install, though, you might end up paying more than you would like.Over all, the quality of their work is outstanding and the company is very professional. Just make sure to do your homework on repairs of existing systems.

We have a two zone house and Horizon did an outstanding and very cost effective job of replacing both of our systems two years apart: one heat pump, and one gas forced air / AC. In both cases, the jobs they did were significantly better than the original installs. New top of the line intelligent thermostats were included with both systems. Steven, George, and the rest of the crew are experts in their field.

So glad I picked Horizon!! My A/C stopped working on a 90 degree day. The first company I called couldn’t get anyone to me until almost a week out. I called Horizon and they had an appointment for me the next day. Their tech, Antwarren, arrived to the minute he said he would and was very professional and courteous. He explained everything and walked through step by step all the options. He was able to quickly get my unit up and running again and had the part I needed in his truck. I was so impressed I got the regular service plan which I usually don’t do, just because I now trust Horizon as a company to take care of my HVAC needs. Will absolutely recommend to friends and family.

My Water heater needed to be replaced. Technician sent to my home was an excellent representative of your company. He was very professional and pleasant throughout the time spent in my home. He also informed me of every detail and I greatly appreciated that! I would highly recommend this company.

All around a very pleasant experience!

Caleb showed up, listening attentively to the issues at hand, and began asking relevant questions to narrow down the problem with my AC unit, both the heat pump, and main unit inside. After checking my freon level, finding that it was sufficient, he found that the drain tube on the main unit was clogged.Long story short, Caleb clean out the tube, allowing water to drain, allowing the system to stay on, cooling down the house.Thank you Horizon, and Caleb.

Anthony was by far the best technician that we have had come into our home. He was professional, answered all of our questions and did a fantastic job, i am confident in the work that he did and i am extremely please that he was able to take care of this for us. Would recommend Horizon and Anthony to anyone out there experiencing an issue, he took pride in his work and came late at night to help us fix an emergency problem, before leaving he made sure that we understood everything about our problem how its fixed and the warranty that came with our service. Will definitely be telling out friends to choose Horizon!

Our experience with the entire Horizon team turned a bad situation with out existing A/C unit, into an exceptional end to end experience, which was both fast and worry free. It all started with Andres, who was both knowledgeable, friendly and was able to give us a temporary solution, while handling our questions and concerns, before handing it over to Chuck with the sales portion of the process. Chuck was great in understanding our needs and coming up with a proper solution, without trying to oversell us anything we didn't need or want. Finally Cody and Jake, were knowledgable, efficient, quiet and returned our basement and back yard to the same condition they found it in. The work and quality is exceptional, all new hardware and did not short cut anything. There is no question that we will use (and refer our friends) to Horizon for any future needs in this house or any others we may move to in the future.

Cliff has serviced my AC units previously and he is always a pleasant technician to work with. I am very satisfied with his knowledge and professionalism.

The tech was on time, explained the problem he found with my unit and made sure I understood each step. A great experience would reccomend using Horizon.

My technician, Bacary, was very nice and professional! He knew what he was doing and any questions I had, he answered them. I am very happy with Horizon for their service.

Stay far away unless you enjoy being ripped off. I had my AC unit serviced during the spring and thought they did a pretty good job so I signed up for a service contract. They came out in October for the first scheduled checkup and told me that my 10 year old furnace was emitting 400 parts per million of carcinogens and that by law it had to be shut off until repaired. They gave me a price of $1123 for a new gas valve, discounted to $955 because I had a service contract. They also said that if that did not fix the problem I would need to have the furnace replaced at a cost of 5-8K, or my whole HVAC unit replaced for 10-15K. Since this was their first visit, and the weather was getting to the point where we would need to start using the heat, the light bulbs went off and I started doing some research. I found the gas valve for our furnace online for $49. I could not find any gas valves for more than $225. I could easily do the repair myself in about 10 minutes. A replacement furnace cost $1500. I then called BGE Home and asked them to come by and do a routine safety check. They found everything to be in working order and measured the emissions at 20 parts per million, well within acceptable levels. Needless to say, I canceled the service contract. I'm giving them 1 star because the site won't let me give them zero. Buyer beware, and be warned!

Horizon provided a full HVAC replacement, furnace and attached AC unit. Outstanding experience, all the way around.

I was very disappointed. I have my ac and heating service. After he finish I had to go on line to get the invoice. He stated I needed a new air compressor . He never explained why. I had another company come out ..They said my compressor was fine. HE WAS TRU TO HUSTLE ME.

Horizon Services is amazing, the technicians always do a great job. This is the second house I've needed their services and they were timely, thorough, descriptive of the problems and exactly what needs to be done to fix it. I will absolutely keep calling them anytime I have a problem!

BEWARE OF ADDITIONAL CALL FEE. I called this company for an AC that was blowing warm air. Appointment given was between 4-8 pm and was told I will be charged $89.50 diagnostic fee. Tech came within the time frame given. Wore shoe covers before entering my house and was very thorough with the diagnostics. After the diagnostics I was charged $180. I was surprised the price doubled and was told by the service tech that I was to pay additional $89.50 for himjust to knock on my door besides the $89.50 diagnostic fee. Felt misled.

Andres had our system back up and running g in no time , much appreciated in a 95 degree day in May. He was professional, friendly and explained to us all the details of the problem and the fix.

Our technician Matt was fantastic. I'm a teacher and appreciate it when people performing home services teach me what's going on, not just tell me what needs fixing and how much. Matt took time to talk through things and show me how my system works (and doesn't work). Horizon was responsive and reasonably priced. We're really happy!

The experience was amazing, Andres came and helped us with service we needed. He was very polite and professional, we will continue to use them for our needs! Thank you great and fast response.

John M. came to tune up my a/c unit and was as pleasant and professional as he could be. I will be requesting him for my future services.

Do NOT use Horizon Services! Earlier this week the technician told me it would be $11-14K to fix my system since my compressor was bad and I needed a new indoor or outdoor coil or both. He passed me off to a sales rep who came out and tried to pressure me into purchasing a whole new system for $6-7K but only if I agreed to it that night! I had a friend of a friend come out today who said my compressor is completely fine and I just have a tiny leak on my indoor coil that his detector barely registered. It only cost me $300 for him to diagnosis and recharge my system. So unless you’re the type of person who gets a nail in your tire and replaces your whole car...do not use them!!!

I had a heating service appointment and Gavin was the Horizon technician who performed my service. Gavin was professional, knowledgeable and polite. Gavin also provided me tips on how to maximum the performance of my system. It gives me peace of mind knowing that the competent folks at Horizon are servicing my HVAC system.

We had excellent service from James, the technician! We had a new gas line installed to convert to a gas cooktop and were very pleased.The price was very acceptable also.

Responsive, appropriately priced, and solved the problem. Would definitely use again.

My 28 year old heating system went kaput on the coldest night of this year and thanks to Horizon Services and specifically to service technician Andres Hoyos my family will be warm this fall and winter. His repairs will also help reduce my electric bills in both heating and air conditioning I didn’t realize just how bad my system was failing. Andres was prompt, professional, knowledgeable and determined to find and correct my systems problems. He did so in one day at a very reasonable price. It’s great that you can still find a company and employees that are so devoted to doing a quality job. Signed on to their Priority Partner Plan to maintain my older system. Thanks again Horizon.

I used Horizon last year for my AC tune ups, I have 2 units. When the Horizon technician came to my house, he spent 20 minutes trying to upsell me on service plans, etc. . I was turned off by how salesy he was, I called for a technician, not a sales guy.He told me I had a freon leak and they could replace my unit or fill it with freon with no guarantee how long it would last. I opted for the freon for $300.00 as opposed to a new unit, cot $4,000.00. I had my ACs tuned up by another company this year (because the technician was more like a sales guy and I didn't like the experience) and no leak found, both units reported working fine. In addition, we've never felt the house being too hot or the air not working either.I researched the reviews for Horizon before I called them and was really surprised by the experience I had. It's a shame, I felt I was taken advantage of and I threw $300 out the window.

Matt Friedenberg was extremely knowledgeable, personable and efficient during his visit. He quickly identified where my heating system was failing and provided a short-term fix while awaiting parts for a permanent solution. He comes across as being very honest and interested in the best interests of the customer.

Horizon Services did a great job installing my new heat pump. I would definitely recommend them.

CALEB IS AMAZING! he is knowledgeable kind and respectful! When I first needed to call my Husband was not available to be home and I was very happy that Caleb has a very safe and professional way about him and handling his work. Thank you! Customer service was also outstanding, professional and prompt!

Had to unexpectedly replace my hvac. From the initial service call to the technicians installing the unit, everyone did an awesome job. Josh#1, Josh#2, Adam (and his coworker, I didn't catch his name). I had my inital service call on Wed, consult appt on Friday, and installation on Sat (4th of July). I'm always appreciative of workers who love dogs, and all the guys were great with mine. Thank you, Horizon.

Carl was TOP NOTCH!!! Knows his job, very professional as well as friendly. Complete and thorough and asked if I had any questions he could answer. I also purchased a service plan.