Best Pipe Replacement in Lexington KY

Teddy Bradley was our Service Professional and he did an amazing job with our installation. He was professional, arrived during our scheduled time, completed our installation in a timely manner, and provided exceptional customer service.

The main inlet line to our septic tank was clogged (roots in the line, apparently) which caused all of the toilets in our house not to flush and water to back up into all of our bathtubs. Of course, this all happened at about 8:00 PM on a night that my wife and I had to get up and go to work the next day. After making several calls to local plumbing contractors in the Paris/Lexington area, Roto-Rooter was the only one who would come help resolve the issue to get us flowing again. The plumber ended up being at our house working until after 1:00 AM but with the help of the mega-sized drain snake was able to get the drain line issue resolved so that we could use our facilities. The plumber was professional and friendly while at our home and he also added an extra wax gasket to the toilet that he pulled inside to help prevent future issues with the seal, which was appreciated.

My only issue was with the $4,500 quote that the plumber gave us to replace the inlet line running from the house to the septic tank. As a new, first-time homeowner, my eyeballs almost leapt from their sockets. I know that septic system repairs can be quite costly, but I also know that replacing one roughly 20' length of cast-iron pipe with PVC pipe should not be THAT expensive. After doing some research, I found that the quoted price was closer to what it would have cost to replace almost the entire septic system which would have been unnecessary given that their were no other obvious problems with the existing system. Needless to say, we got a few other quotes and a reputable local contractor (Martin's Sanitation Services) did the job for $900 (5x less than what we were quoted by Roto-Rooter). That said, I understand that a quote is just that--a quote--and perhaps in the end the final cost could have been much less than said quote. However, let's be real--that was definitely an overestimate. Maybe it's better to quote high as a precaution but it was very easy to feel like it was an attempt to take advantage of a couple of young, first-time-homeowner newbies. Take note, pricey quotes seem to be a relatively common complaint in other reviews.

All in all, I felt that the plumber was friendly and professional, the repair performed at the time of service was satisfactory (although temporary due to the nature of the larger problem), and cost for an emergency call late in the evening/night was relatively reasonable, as far as plumbing jobs go. However, the quote that we received for the ultimate repair was totally bonkers (total cost of over $5,000 with the service call that night). Would I use Roto-Rooter again? For an emergency, perhaps...but I will certainly be shopping around before contracting any major work or repairs.

Great service, technician was helpful and knowledgeable. Great communication from dispatch regarding scheduling and appointment updates.

The employes are always friendly, and they always have what i need in stock and ready for pick up, if not they are always happy to order them.

Work was completed in a timely & efficient manner. Answered all my questions. Left me with a very positive impression.

Timely and professional. Highly recommended.

Larry Martin was the best!

Always professional, thorough and helpful.

Repipe

We can’t say enough good things about Mr. Rooter. When our block had a sewer emergency, we called Mr. Rooter after a recommendation from our neighbor. Douglas was at our house within an hour. He was professional, polite, and answered all of our questions. Because Douglas serviced our neighbor’s home as well, he was able to help us quickly mitigate the issue. We also had great service with Erick, who completed some follow up work the next day.

We would happily recommend them to others, and plan to use them in the future.

We needed a full sewer line replacement--it was a complex job, with two lines exiting the house--one under the basement and one under the garage. Bluegrass Rooter successfully pulled new lines using their trenchless (pipe bursting) equipment and worked tirelessly over 2.5 long days to get everything replaced. They saved us from having to dig up our porch, sidewalk, garage, driveway, landscaping and much of the yard. Other companies told us the trenchless method couldn't be done in our situation. These guys know what they are doing! Even better, their pricing was more than fair--less than half of what one of the franchise companies quoted us! Highly recommended.

Dean came out and did a great job on my AC unit. It was leaking and they went above and beyond to unclog and clean the coils and even went and bought me a new filter. Pricing was better than I was expecting. Couldn’t be happier with them. He will definitely be my AC guy from now on. Also, they were very nice to my 4 year old son and that’s always a plus!

Friendly, honest, and communicative. They did a great job fixing a spigot in my sunroom that had an annoying built-in backflow valve that I couldn’t fix myself. Highly recommend!

This company is great! I've used them for a few different problems and they always do a great job. They've fixed my water heater, toilet, and A/C and everytime the staff has been polite, courteous, and knowledgeable. Good mechanical contractors are hard to find and now I've got these guys on my speed dial..... Thank you!

I called Aaronco thinking my Hybrid Water Heater was leaking into the catch pan. On inspection, the service technician determined my concrete floor had a hump causing the drain pipe to not be level. The condensation was actually flowing back towards the catch pan. The pipe was quickly set with proper flow to the drain and in a way to make the fix permanent. What I feared was a major problem ended up to be a quick and simple fix saving me lots of money. Great Job!

When Others WRECK IT ALL - WHO YA GONNA CALL?

[Lex, KY AREA]

Today, after an absolute disaster created by DAUENHAUER PLUMBING, I met Master Plumber (of 68 years via family plumbing expertise) Mr. David Wiseman.

Serious, dedicated and so polite. Fixed the messes the young buck from Dauenhauer left us to cope with for five days! Then replaced the Faucet we asked DH to deal with. All this done at a cost at least half if not more the cost the inexperienced company folks at Dauenhauer were going to charge.

ONE WISE PERSON TO CALL ABOUT YOUR NEXT (small to medium sized job for sure) IS Mr. DAVID WISEMAN - SUPER PLUMBER TODAY IN MY EYES.