Denise Hayden
3 months ago
Senninger Plumbing was recommended to my elderly mother. Her washer leaked while it was working. That's when Mom's neighbor called and set up an appointment for her. The tech enter without first identifying himself. Mom asked him who he was. He didn't appear friendly. He çalled her daughter and said the clog must have passed because he entered as much water as a washer and there wasn't a problem, $130.00. When I got to Mom's house, I called and spoke with the receptionist who called her manager. The tech came back out. He ran water in the bathroom sink, shower, and then flushed the toilet about 4 times respectively. Once the toliet level rose up, he instantaneous knew what the problem was! He said there was a clog in the sewer line. He worked for about 20-30 minutes on it. He came back in and said, I got a lot of flushable wipes out. I asked him if that was the solution for the washer, he agreed. So, I turned on the washer. I told the technician I had an evening appointment down the street, however, I told him and he saw my gown niece sitting at the table. I told him she would call me plus he had called earlier for Mom to pay $130.00. I turned from the house and he was sitting in his truck with the door ajared as if he was awaiting for the washer to cycle. Within a few minutes my niece calls to say he left. When she called he asked for the address. Upon reciting the address, he instantly couldn't hear her, but she heard him breathing. She called and it went to voice mail. I sent a text, crickets.
I texted the receptionist who replied, His phone maybe out of area. Then, I replied, Mom lives in the Tates Creek area. She said, If he comes back now, it would be a weekend charge, really? It will have to be Monday. Now, water is backed up in the tub and toilet. In fact, residue was in the tub. The receptionist said her manager said that should have been the case. She
DID apologized that my 88 year old disabled mother wouldn't have use of her toilet. So, today is the Monday after the tech fixed the problem on Friday and NO WORD, NO CALL, and NO SHOW! PROBLEM NOT FIXED😤
Not happy with your service this doesn't aline with your motto on your website🤔.
Elderly disrespected and taken advantage of!!