Best Design And Installation in Phoenix AZ

Wow, where to start..........from the beginning of my initial phone inquiry with Ron Shortt I felt as though I was in reliable and capable hands. Ron sent out Liz for our consultation and she was so knowledgeable and informative about Desert King Windows products and national guidelines regarding U-Factors and Solar Heat Gain Coefficients as they relate to our Arizona heat. During our consultation, my husband and I never felt any high pressure tactics - if anything, she left us with helpful information and encouraged us to compare Desert King's windows to any other company out there and then contact her again to discuss any questions or differences, etc. We met with a total of 6 window companies over 3 weeks and in the end we went with Desert King Windows ~ we experienced the good, the bad and the ugly during those consultations but are thrilled with the final installation done by James. James was on time, professional, a skilled craftsman in his field of expertise and very efficient. Our home was left in the condition it was prior to our 5 windows and new sliding glass door (looks just like French Doors, but it's a sliding door) being installed. My husband couldn't say enough great things about how James went about the installation from beginning to end. Both my husband and I are extremely pleased with the entire process as it relates to our purchase with Desert King Windows and will be using them in the future and recommending them to all our friends and family. I realize that everyone has their own experience and some may not agree with mine, but felt that I had to share ours as Desert King Windows bent over backwards to help us with 2 different schedule changes we had to make due to family emergencies and knew that as our new windows/door sat in their warehouse they weren't making any money on this deal, yet they never said one negative word. Instead, Desert King extended their concern and understanding which we appreciated as customers Thanks so much guys!
Tari & Joe Cranford

Great Company, Professional, Great installers, Good Product, Reasonably Priced. Would Strongly Recommend

Sketchy beware!!

I was mowing my yard on a Sunday and a rock broke my Arcadia door into a MILLION pieces, it was a mess.

I called Sunny State Glass, they came over that day and boarded up the window for the evening, cleaned up the million pieces of glass inside my home and out, then ordered the glass. Within a couple of days the glass was installed and the door was completely repaired, like new. These folks are amazing, the workmanship was truly professional. The quality of the glass and materials was of the highest quality, the customer service was outstanding. They were there for me the day I needed them and they worked around my schedule. To top things off, the price great!

I highly recommend Sunny State Glass.

I'll make this short and quick. Did everything go smoothly? No. Did Greg and team do an awesome job and address all the unforeseen issues?Definitely Yes. Ultimately, after the project, the new windows are awesome and I am happy we chose SI (Greg and Team) and Infinity from Marvin.

Chris it was wonderful thank you for your service highly recommended.

Did all the work in a single day with no issues and no damage to the stucco. The house has never been quieter inside.

Great place for windows and doors. Skylights too.
Good people to work with!

Jason was referred to me by our Condo building homeowners association for a broken window. Not only did Jason streamline the Architectural Approval paperwork, but he quickly got me two estimates and both included an extra room's framework at no charge. I went with the first estimate, both of which were reasonably priced, and the work was done quickly and efficiently and I didn't have to micro manage him as I have other contractors in the past. He even helped me with securing new window screens free of charge. Great service and friendly.

We like the windows and the installation was done quickly and neatly.

They just did my house in Peoria. Save yourself some time. Do not even consider any other company. I doubt any other window company can match this organization. Perfect from A to Z.

Pretty cool very nice people

Dustin from the Phoenix office came to our house which is a bit more then an hours drive to show and explain the windows and all the features also aided my wife and I as to which window would work best from our home. We live in an area that is always cooler the Phoenix which we get snow during the winter months. Installation was quick and the crew was very professional while doing their job. We had 8 windows replaced of various sizes and all look great. My wife is particularly happy as she won’t have clean the windows for a bit since the crew did that job before they left. The crew also left the house as clean if not cleaner then it was when they arrived. Should you need windows or doors replaced I’d suggest to look no farther. We did that shopping and Lei charged less then the “other” company was quoting us.

Thank you Dustin and crew for the great job well done.

I can't express how disappointed I am with renewal by Andersen.

I had half of our house windows installed in Nov 2022. Spent A LOT of money on these windows as they are the 'best in the business'. We have 3 big windows that are side by side slides and they are great. They open/close easy and you can lock them.

We have 4 other windows that are top/bottom slides and all 4 of them are useless. They have such a hard time closing that we don't even use them. My old windows I could open/close with in a few seconds. These new 'upgraded' windows I can't even lock them because they don't sit in the frame correctly. Trim parts already peeling on the outside and the installation is 'decent'. Even their own techs have come out after and said That doesn't look right, we should fix that.

They also didn't bring out a trim part during the initial install. 3 months later they came out to install the missing trim and they ordered it for the wrong window. We have two windows that have custom trim. How they ordered for the wrong window is beyond me. So we have to wait another 3 months before they can finish the job. So we will be looking at 7-8 months to finish the job they started which is holding us up from getting blinds made.

I've reached out to the company to address and have not heard anything back and it's been weeks. I've asked the sales person Bobby to put me in touch with a supervisor and that hasn't happened either. All the promises that were made during the sale were not meet (If you have issues I'll make sure to get you to the proper people so you don't have to jump through phone support). Bobby is a great sales person, but once they have your money he doesn't care about you anymore. Typical sales person.

Honestly, the windows are nice and the quality of the windows is the only reason I gave 2 stars. But the install, support, and them getting parts ordered right has been a major issue. I HATE, no I DESPISE, the 4 windows in my house that we can't lock. Talk about a security issue having 4 windows that don't lock. I had windows I could open close with one had. Now I spent a bunch of money for windows I can barley close and can't lock. I could of saved a bunch of money going with another company.

I don't know what else to do but I can say that I don't plan on finishing the rest of my house with Renewal by Andersen unless they can fix all these issues in a decent amount of time. Which really puts me in a pickle now that half the house is done by them and I WAS planning on using them for the rest of the house. Now when I do the rest of the house we won't have matching windows.

Very disappointed with this company and they were highly recommended.

Fast service.. great communication and easy to work with. The mobile service tech are always helpful and do a great job leaving no mess or damage to my auto… highly recommend

Brandon H and Charles L, were super nice, very polite, answered all my questions and did an awesome install of my shower! They also did a great job of cleaning up. I would totally recommend them. Thank you Brandon and Charles!

I have a specialty door handle/set sold by these guys (unknown location of purchase, was a part of a renovation done 5 years ago). An internal hardware piece broke recently. I tried Home Depot 1st, but not luck. I went online to attempt purchasing a replacement, but the website directed me to this local dealer. I decided to walk in, unannounced, to attempt purchasing a replacement. The owner (or someone in charge in the back), decided to 1st check random spare parts in the back prior to my purchase. They indeed had an exact spare I needed and gave it to me free of charge. They did not have to show me this generosity, they could have made me repurchase the entire handle set. Thank you! I will definitely use these guys for any door or window needs in the future.

Very friendly people

Very prompt response to my online/email RFQ. Provided a custom cut plate mirror with outlet cutout exactly to my dimensional drawing. It was ready for pick up in 3 work days and was a perfect fit for my DIY installation. Thanks, John!

Phil did a great job replacing a broken window for me. As an out-of-state landlord, sometimes it's hard to know who to turn to for repairs but Phil came recommended. His price was fair and it was worth every penny knowing I could trust him to handle the job and any obstacles my tenant might put in the way. He was responsive and professional.