Best Repair/Replace in Jacksonville FL

We recently had a standby generator installed and the team that did the electrical installation was top notch. They were courteous, answered all of my questions, and cleaned up after themselves. Dwayne Current and his assistant were both very knowledgeable and helpful. I will definitely call American Electrical for future electrical work.

We had Corey and Keith come out to install some fans, they were great! Very friendly, quick, and clean.

No complaints they did an excellent job

Very professional company. They had outstanding knowledge and performed their job expertly.

Whether it's a residential service call or a commercial service call this company shows up on time

Customer service is terrible. Technician was supposed to arrive between 8 and 10, didn't show up until 11am. They did not even have the courtesy to call and let me know he was running late. Still charged me a service fee for 2 seconds of work and never once apologized for the inconvenience. Don't waste your time and money with this rude and inconsiderate business.

No call no show..scheduled for someone to come out for a free estimate over a week in advance to the appt. I called 40 minutes after the four hour appointment window time given, your rep stated the work showed complete on a previous date. Rep stated she was going to call the electrician and call me right back. Never received a return phone call.

Response to Owner's Response: We've received calls from you or another representative from your company asking for me to remove my poor review, rather than getting someone out to do the work that I initially requested. Like we stated on the phone, I'm confused how your electrician just showed up to some random address and did work that didn't match what was on the work order. For one, your rep in the office had to confirm my address on Google Maps before they would schedule the appointment. In addition, she asked specifically what I wanted done and stated the electrician would have to give me and estimate prior to the work being done. This was over three weeks ago...I've already had another company come out who completed the work when scheduled. You made a comment that you know I would go with your company because you had the best prices...even if that was true, I would rather pay a more reliable company a little more to do the work, then to deal with the headache of dealing with yours. If you want better reviews, be more professional and provide better customer service.

We wanted to change the amperage on our fuse box to install a new water heater. NH came, did an evaluation, and with their recommendation we decided to not make that change because it would require major rewiring.

Very nice people, excellent work. They completed a full electrical system during our commercial building construction.

There are few polite words one can find to describe Thompson Electric, their shoddy work, destruction to personal property with impunity, inability to show up, repeated lies and screaming from the owner. We will be formally reporting this deeply unsafe and fraudulent work to the Department of Business and Professional Regulation and State Attorney General's Office.

Thompson was hired to run one wire from breakers already installed for the purpose. After weeks of tearing up our yard with an unguided ditch witch from a separate side of the house, thousands of dollars in irrigation damage, not showing for random weeks at a time or leaving equipment in our driveway without
any communication, and tying into breakers already being used for a different purpose - this crew cobbled together a bunch of wire using wire caps that aren't even to code indoors let alone safe in water. So...when the exposed jumped wire contacts some water, you don't need to be an electrical engineer to know it ain't gonna work. (P.S. Pictures to prove it). In fact, when Fred (that's the owner who calls and screams at you even when you're pleading for him to calm down) was made aware of this and the non-functioning electric we overpaid for, he said that we were Monday morning quarterbacking and when told their work wouldn't pass code (after needing to be educated that water and electric don't work well together) he said that it *would* if they went out to our property and fixed that. Good one.

Still, Fred says it's our fault because: they didn't bid the project right and, in an ode to the death of logic, they spent a lot of time at our place (though he also claims it was just one day of work)? Bid seemed more than sufficient, workmanship and general decency, not so much. I mean, it's not like I way paying for functioning and safe electric - I should be grateful to fork over thousands for them to tear up my property with no useful result.

Still, before lauding his time at Rotary in 2006, Fred Thompson's website touts their supposedly excellent bidding abilities: We have over 30 years of combined estimating experience. That means the job gets done right the first time, within budget! But, in private when he can scream at you when he thinks there are no witnesses, he acknowledges they don't know how to bid which, as you may have sensed a theme, is the customer's fault.

My husband hired these guys so when Fred or whoever comes on here to claim this isn't a real review 1. It's under Brian and 2. We have pictures. Lots of pictures, security footage, and documentation to present to the Department. Also, just look at how they harass any criticis.

What a shameful way to run a business. To think that these guys are running electric in our schools (according to their website)?! I now know this business is on several major companies' no hire list in town for a reason, FYI.

STAY AWAY!!!

P.S. Fred, got a quote for boring under a driveway - $15 per foot, not $15,000 as you screamed on the phone because your guys instead tried a hose on 20 years worth of tree roots for days (again not one day job).

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Update - This morning (2/10 - the day after Fred insisted they did nothing incorrectly and after posting this review) one of the electricians showed up at our home around 7:45am without any advance notice. The job hired for will *not* be fully completed but, after months, maybe this can be repaired in less time without further damage. ?‍♂️

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Update - I stand by each and every claim and I'm happy to continue sharing the truth. A fake invoice made to look as though the job was completed on one day and childish bullying from a grown man hardly inspires good will. Fred didn't even have the courage to ask me to remove my review like he falsely claims. Instead, he literally handed me an envelope, with a smile on his face, containing a letter riddled with lies and the fake invoice mentioned earlier that he *instructed* me to deliver to my husband. How do you think he will treat your family or business looking at his responses?

Great service fair prices

I researched via google and found this company for a business repair. I called and the operator informed me that what I needed was not something they offered. So, I went back to google, researched and I found that RandR Electric did complete the work, so I called the number from the Google website, which led me back to Snyder (they're partners Snyder). I was informed by the lady again that they do not offer that service, so I advised her that Snyder advertises on Google that they do offer the specific service along with RandR offering it. She placed me on hold for about 5 minutes, then picked back up and stated she was transferring me to someone else who could assist, then the call disconnected. I called back and it kept going to the automated recording then when someone went to answer it disconnected again. I attempted to call several more times with the same outcome. I then called from my cell phone, and she answered again, no disconnection, I informed her I was disconnected, and she said she was going to transfer me again.... As soon as she placed me on hold it disconnected again. This is a pain to be completely honest. First the employee had no clue of the services you all offer then for it to continually disconnect. This should be fixed; it could cost you a lot of business.

Burbank Electric came to my restaurant and promptly repaired a very important outlet that is integral to the operation of our business. They arrived within an hour of me calling them on the weekend. They left the area clean and evaluated other potential electrical issues on the property. I will absolutely use this business again and would recommend them to anyone.

As a local real estate agent I only recommend companies to clients that we can ensure will provide the highest level of service. If you are looking for a electrician in the Jacksonville, FL area you have to reach out to Jax Electrical Contracting, Inc.

One of their employees followed me after I accidentally cut them off, making verbal threats and even touching my phone when I went to record him! Don't do business with this company!

Great company, very friendly and helpful

Micheal with Jax electrical LLC wasawesome came out in a storm to fix my problem gave me a very competitive price I now have a new electrician ?

The name says it all. I use Ram for all of my electrical work because he is consummately professional and does great work at a extremely reasonable price, providing a great value and customer experience. They are THE BEST!!!

I was having issues with my heater and I called HEC and ended up speaking with Josh the owner. He informed me to get a crew out they were booked until mid February,but Josh ended up coming out himself and helped me with the issue. Very professional and courteous. He treated me as if I was family. I can’t thank them enough for their friendly and fast service.

Expert electrician services! I requested repair of a faulty circuit. That was fixed and a number of other items on my wish list were completed as well. Super customer service, professional, personable, efficient, and at a reasonable cost. Highly recommend Jack’s!